2002 Chevrolet Impala complaints

STEERING CLUNKS WHEN TURNING OR TOUCHING THE BRAKES OR LETTING OF THE BRAKES AND EXCELLERATING. I AM AFRAID OF A SAFETY PROBLEM WITH THIS.

IGNITION SWITCH - MALFUNCTIONED. Y HAVE SOMETHING TO DO WITH SECURITY LIGHT. HAD TO BE REPLACED BY DEALER SERVICE. *AK

I RECENTLY(3-7-05) PURCHASED A USED 2002 CHEVY IMPALA FROM MY UNCLE. HE TOLD ME THAT BASED ON INFO RECEIVED FROM A FORMER GM MECH.; THERE WAS A STARTER PROBLEM THAT HE HAD YET TO EXPERIENCE. I HAVE HAD THE CAR A LITTLE OVER 3 WEEKS NOW AND HAVE EXPERIENCED THE PROBLEM 4 TIMES IN THE LAST 5 DAYS. I REPLACED THE STARTER YESTERDAY(3-23-05) BASED ON WHAT MY UNCLE HAD TOLD ME. 20 MINUTES AFTER INSTALLING THE NEW 1 THE CAR DID NOT START. CALLED A LOCAL DEALERSHIP THIS MORNING(3-24-05) AND WAS TOLD THAT THE PROBLEM WAS WITH THE BODY CONTROL MODULE AND THE IGNITION CYLINDER. THIS DEALER TOLD ME THAT HE HAS 1 MONTE CARLO/IMPALA COME IN EVERY MONTH WITH THIS PROBLEM. I ASKED HIM IF IT WAS RECALL ON THE PART(S). HE TOLD ME "NO" AND THE THE REPLACEMENT COST WAS BETWEEN $450-600. NOW I'M OUT $250 FOR A STARTER I DIDN'T NEED AND BEING TOLD I'M LOOKING @ ANOTHER BILL AROUND $500. IN MY OPINION 1 CAR A MONTH IS TOO MANY AND THAT WAS AT JUST 1 DEALER. I HAVE 14 CHEVROLET DEALERS WITHIN 15 MILES OF MY HOUSE. THAT IS 168 CARS JUST NEAR ME IN 1 YEAR. I THINK THIS NEEDS TO BE LOOKED INTO.

I OWN A 2002 CHEVROLET IMAPLA. IT CAME WITH HEATED LEATHER FRONT SEATS. LAST YEAR THE SEAT ON THE DRIVERS SIDE FAILED TO HEAT. IT WAS DISCOVERED THAT THIS HAD BURNED A HOLE IN THE LEATHER OF THE SEAT BEFORE IT QUIT WORKING. IT WAS REPAIRED BY THE DEALER. IT WORKED FOR ABOUT A MONTH AND QUIT AGAIN. A SECOND HOLE WAS BURNED IN THE LEATHER SEAT IN THE SAME PLACE AND THREE HOLES WERE BURNED THROUGH THE MATERIAL OF TWO COATS. MY WIFE INDICATED THAT THE PASSENGER SIDE SEAT BECAME SO HOT THAT AFTER A COUPLE OF MINUTES SHE HAD TO TURN IT OFF. BOTH SEATS WERE CHECKED AND FOUND TO BE. THEY FOUND TO BE MALFUNCTIONING. I HAD BOTH SEATS DISCONNECTED TO PREVENT ANY FURTHER DAMAGE BY ACCIDENT. WE HAVE SUBSEQUENTLY LEARNED THAT TWO OF OUR FRIENDS HAVE GENERAL MOTORS VEHICLES IN WHICH THE HEATED SEATS FAILED. THEY DID NOT HAVE THEM REPAIRED OR REPLACED BECAUSE OF THE COST. MY CONCERN IS ONE OF SAFETY. IT SEEMS TO ME THAT IF IT GOT HOT ENOUGH TO BURN THROUGH LEATHER, AND BURN HOLES IN MY COATS, IT COULD BE EXTREMELY DANGEROUS AND COULD CAUSE AN ACCIDENT AS WELL AS EXTENSIVE DAMAGE TO THE VEHICLE. BOTH MY SECRETARY AND MY DAUGHTER HAD INDICATED THAT THEY WOULD LIKE TO HAVE HEATED SEATS IN THEIR VEHICLES. I HAVE TOLD THEM OF MY EXPERIENCE. I AM VERY CONCERNED FOR THE SAFETY OF PERSONS WHO DO GO TO THE EXPENSE OF HAVING THESE KINDS OF SEATS INSTALLED IN THEIR CARS. *AK

LOOSE/DAMAGED STEERING COLUMN PART CAUSES " CLUNKING SOUND" WHILE TURNING OR BRAKING. STARTED AROUND 2000 MILES-FEELS LIKE SOMETHING IS LOOSE AND I AM AFRAID SOME DAY SOMETHING IS GOING TO COME OFF THE CAR! VERY INSECURE FEELING. REPORTED TO THE DEALER SEVERAL TIMES, BUT NO DIAGNOSIS ACCORDING TO THE DEALER.. *JB

WHEN CHANGING THE LIGHTS FROM HIGH BEAM TO LOW BEAM THE LIGHTS GO COMPLETELY OFF. THIS HAPPENS INTERMITTENTLY. THIS HAS BEEN REPORTED TO THE MANUFACTURER, HOWEVER,THE WARRANTY ON THE VEHICLE HAS EXPIRED.*AK THE DEALER REPLACED THE HEADLIGHT SWITCH. *NM

THE CONSUMER STATES THE TURN SIGNALS FAIL INTERMITTENTLY. THE CAUSE HAS YET TO BE DETERMINED. PLEASE PROVIDE ADDITIONAL INFORMATION.. *NM THE CONSUMER STATED THAT THE SIGNALS OPERATE THROUGH THE HAZARD WARNING SWITCH. *TC

WINDSHIELD WIPERS WHEN TURNED ON OFF ARE IN AN UPRIGHT POSTION ON WINDSHIELD. *JB

THE CHECK ENGINE AND THE ABS BRAKING LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. DRIVER TOOK VEHICLE TO THE DEALER FOR INSPECTION, BUT MECHANIC COULD NOT DUPLICATE THE PROBLEM. DRIVER INFORMED THE MECHANIC THAT THIS PROBLEM HAS HAPPENED ON MORE THAN ONE OCCASION AND HAD NOT BEEN RESOLVED. *AK

BOTH LEFT AND RIGHT HUB BEARING ASSEMBLY HAVE BEEN DIAGNOSED AS LOOSE. AN INDEPENDENT REPAIR SHOP ADVISED THAT BOTH NEED TO BE REPLACED BEFORE AN ALIGNMENT COULD BE PERFORMED. JOHN WIGANT OF WALKER CHEVROLET TOLD ME, PRIOR TO A WRITTEN STATEMENT, THAT BOTH SIDES EXHIBIT A WORN OUT DIAGNOSIS, BUT THAT ONLY ONE SIDE SHOULD BE REPLACED NOW AND THAT THE OTHER MIGHT NEVER NEED TO BE REPLACED OR IT COULD GET WORSE. IN A WRITTEN STATEMENT FROM JOHN WIGANT OF WALKER CHEVROLET, I WAS INFORMED THAT ONLY THE PASSENGER SIDE BEARING SHOULD BE REPLACED. I HAVE HAD OTHER PROBLEMS WITH ROTORS THAT LITERALLY SHOOK MY FRONT END AND STEERING COLUMN DURING THE WARRANTY PERIOD OF 36,000 MILES. AND THE INTERMEDIATE SHAFT HAS BEEN REPAIRED AND REPLACED 3 TIMES. THE LAST TIME IT WAS REPORTED ON NOVEMBER 18, '04 AND NOT REPAIRED UNTIL DECEMBER 30, '04 AT 53,267 MILES. I HAVE BEEN ADVISED THAT REPLACING THESE HUB BEARINGS WILL COST ME ABOUT $1,000.00 TO REPAIR. I HAVE READ ANOTHER COMPLAINT IN NHTSA FILES THAT A SAME YEAR IMPALA FRONT WHEEL OR AXLE FELL OFF AND CAUSED A DRIVER TO VEER OFF THE ROAD. I FEEL THAT THE PAST ROTOR AND INTERMEDIATE SHAFT PROBLEMS HAVE EXASPERATED THIS WEAR AND CAUSED IT TO BE A BIGGER PROBLEM. I HAVE HAD PROBLEMS WITH THE ELECTRICAL SYSTEM, SPEEDOMETER CABLE, RADIO, AND REAR WINDOW. ALL HAVE BEEN SERVICED, BUT CONTINUE TO EXHIBIT THE SAME PROBLEMS THAT EXISTED BEFORE REPAIR OR REPLACEMENT. *JB

THE CONSUMER STATES THE HEAD LIGHT LENSES PRODUCED CONDENSATION. AS A RESULT, THE LIGHTS WERE DIM. *JB WATER WAS GETTING INTO THE HEADLIGHTS AND THERE WAS A FRONT AND REAR ALIGNMENT PROBLEM. AS A RESULT OF THESE TWO PROBLEMS, THERE WAS POOR NIGHT VISION AND THE TIRES NEEDED TO BE REPLACED. *SC *JB

CLUNKING NOISE FROM THE STEERING MECHANISM WHEN TURNING LEFT OR RIGHT. *NM

CLUNKING NOISE WHEN TURNING STEERING WHEEL AND YOU COULD FEEL IT IN THE STEERING WHEEL DEALER SAID INTERMEDIATE SHAFT NEEDED REPLACING. THEY ALSO SAID THE TIE ROD ENDS WERE WORN SO BAD THE WHEELS COULD FALL OFF. ALL OF THIS IS HAPPENING WITH ONLY 26,000 MILES ON VEHICLE. *NM

WHEN THE CONSUMER ACCELERATED FROM A STOP HE HEARD A CLICKING NOISE. *NM THE TRANSMISSION HAD GONE OUT. THE BATTERY HAD GONE DEAD AND HAD A CRACK IN IT. ALSO, WHILE THE VEHICLE WAS IN MOTION, GOING 65 MPH IN CRUISE, THE MOTOR SUDDENLY SPED UP THEN SLOWED DOWN AND A GRINDING NOISE WAS HEARD. *SC *JB

GOING DOWN THE ROAD THE LIGHTS WENT OFF. CONSUMER TOUCHED THE TURN SIGNAL AND THE LIGHTS CAME ON. VEHICLE WAS TAKEN TO THE MECHANIC AND THE DIMMER SWITCH WAS REPLACED.*AK

CRUISE CONTROL NOT RESPONDING. SUDDEN LUNGE/ACCELERATION CAUSED CAR TO SPEED OFF THE ROAD. DRIVER INJURED, CAR TOTALED. SUSPECT CRUISE CONTROL LATER KICKED IN, SOME 40 MILES DOWN THE ROAD, CAUSING SUDDEN ACCELERATION AND SUBSEQUENT ACCIDENT.*AK

I NOTICED THAT MY TRANSMISSION SHIFTS VERY HARD WHEN IT WARMS UP. I TOOK TO CHEVROLET DEALER, THEY CHANGED MY TRANSMISSION MOUNTS, AND DOG BONES. I PAID QUITE A FEW DOLLARS AND MY VEHICLE STILL HAS THIS SAME PROBLEM. THE VEHICLE HAS 85,000 MILES, BUT I,VE MAINTAINED THE VEHICLE VERY WELL. I,VE ALSO HAD PROBLEMS WITH MY STEERING PLAY.THE DEALER CHANGED SOME PARTS IN THE ASSEMBLY WHICH IS BETTER. I'M A MECHANIC AND I DON'T BELEIVE THAT THERE WAS ANYTHING WRONG WITH MY DRIVETRAIN MOUNTS, BUT IT'S IN THE TRANSMISSION. I PAID ALOT OF MONEY AND STILL HAVE THE SAME PROBLEM. SINCE OWNING THE CAR I HAD PROBLEMS WITH THE DRIVERS WINDOW. THE MOTOR WAS CHANGED ONCE UNDER WARRANTY NOW IT'S DOING THE SAME THING AGAIN. THE PROBLEM IS IT WILL GO DOWN BUT WON'T GO UP SOMETIMES. *AK

THE INTERMEDIATE DRIVE SHAFT NEEDS TO BE REPLACED. IT STATED MAKING NOISES WHEN THE STEERING WHEEL WAS TURNED. TOOK FOR SERVICE THE PART WAS ORDERED ON NOV 3 2004. PART STILL HAS NOT CAME IN. CALLED THE CHEVY DEALER. SEEMS LIKE ITS BEEN A COMMON PROBLEM. AND TAKES ABOUT 2 MONTHS TO GET THE PART. I WAS TOLD ONLY 6,000 ARE MADE A WEEK AND THEY STARTED IN THE HOLE 100,000 AND THE PROBLEM IS GETTING WORSE. IF THAT MANY PEOPLE ARE HAVING THE SAME PROBLEM, WHY ARE THEY NOT RECALLING THE PART. I ASKED THE MAN IF MY CAR IS SAFE TO DRIVE HE SAID ISN'T IS UNDER WARRANTY. I SAID NO AND ALL OF A SUDDEN THE CAR WAS SAFE TO DRIVE. IT DOES NOT FEEL SAFE AND I AM NOT AT ALL CONFIDENT ABOUT DRIVING AND I THINK CHEVY SHOULD ADMIT THEY HAVE A PROBLEM. *JB

MY 2002 CHEVROLET IMPALA SUFFERED A BREAKDOWN OF THE ANTIFREEZE THAT TURNED INTO A THICK BROWN SUBSTANCE. THIS CAUSED THE VEHICLE TO OVERHEAT AND GM DID HAVE THE COOLANT FLUSHED. TWO WEEKS LATER THE LIFTER BEGAN TO RATTLE WHEN THE VEHICLE WAS FIRST STARTED. WHEN I TOOK THE VEHICLE BACK TO THE DEALER, I WAS TOLD THAT A SEAL WAS LEAKING COOLANT INTO THE OIL. I WAS ASSURRED THAT THIS WAS NOT RELATED TO THE ORIGINAL PROBLEM AND WAS NOT COVERED. THE REPAIRS WILL COST OVER 760.00. I CALLED GM CUSTOMER SERVICE AND AFTER WAITING ALL DAY, THE RESPONSE WAS THAT THE SERVICE MANAGER WAS NOT THERE, BUT THE PROBLEM COULD NOT HAVE BEEN CAUSED BY THE FIRST PROBLEM. THE COOLANT TURNED INTO A THICK BROWN GRITTY SUBSTANCE THAT WOULD HAVE BEEN LIKE SANDPAPER GOING THROUGH THE ENGINE AND THEY CLAIM THAT IT COULD NOT HAVE CAUSED THE SEAL TO FAIL. IT IS OBVIOUS THAT GENERAL MOTORS REFUSES TO STAND UP FOR OBVIOUS FAILURE AND DEFECTIVE EQUIPMENT. THEY REFUSE TO STAND UP FOR THE REPAIRS. THIS COOLANT ACCORDING TO GM IS SUPPOSED TO LAST AT LEAST 100,000 MILES AND IT DOES HOLD UP AS THEY STATE. THEY SHOULD ADMIT THE PROBLEM AND MAKE THE PROPER REPAIRS TO CUSTOMERS VEHICLES.

AT JUST UNDER 60,000 MILES, LOW COOLANT LIGHT COMES ON. DEALER SAYS IT'S LEAKING COOLANT AT 2 PLACES: AT LOWER INTAKE AND AT WATER PUMP. COST TO REPAIR: $600 TO $850, DEPENDING ON REPAIR FACILITY. IF THERE WAS A RECALL ON THIS, I DID NOT RECEIVE.*AK

FUEL PRESSURE REGULATOR FAILED, CAUSING VEHICLE TO STALL WHILE DRIVING WITH NO WARNING. THIS IS A COMMON PROBLEM WITH 3.8 LITER V6 AND THERE'S ALREADY A RECALL ON SEVERAL MODELS 04V090000.*AK

WHILE DRIVING ON A TWO LANE HIGHWAY DASHBOARD LIGHTS AND HEAD LIGHTS WENT OUT WITHOUT. THE CONSUMER HIT THE DIMMER SWITCH AND THE LIGHTS CAME BACK ON. THE OCCURRED AGAIN BEFORE THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER REPLACED A MODULE IN THE STEERING COLUMN. THUS FAR, THE FAILURE HAD NOT RECURRED. *AK *SC

ENGINE COOLANT HAS TURNED BROWN AND CLOGGED UP THE COOLING SYSTEM. I HAVE BEEN TOLD THIS IS A PROBLEM WITH THE TYPE OF COOLANT BEING USED IN NEW VEHICLES. I HAVE BEEN REFERED TO HAVE MY ENGINE FLUSHED AND THAT GM WILL NOT STAND UP FOR THE REPAIRS.

ENGINE STALLS, REMOTELESS KEY ENTRY DOESN'T WORK, COOLANT LEAKING. *AK

JUST PURCHASED A 2002 IMPALA WITH AN AUTOMATIC TRANSMISSIION WITH LESS THAN 20,000 MILES. THE CAR ROLLS BACKWARDS AT AN INCLINE WHEN IN DRIVE. CONTACTED DEALER AND WAS TOLD THIS IS A KNOWN PROBLEM AND THAT ALL AUTOMATIC DO THIS TODAY. DEALER REFUSED TO DO ANYTHING. I CONSIDER THIS A HAZARD. HAVE BEEN DRIVING AUTOMATIC TRANSMISSIONS FOR YEARS AND NEVER EXPERIENCED THIS BEFORE.*AK

LOUD "THUMPING" NOISE COMING FROM LOWER ENGINE AREA. ECHANIC DIAGNOSED PROBLEM. FLY WHEEL DISINEGRATED. POORLY MANUFACTURED PART. *AK ONE MONTH LATER "LOW COOLANT" ENGINE LIGHT CAME ON. MECHANIC DIAGNOSED PROBLEM AS BAD INTAKE VALVE SEAL. POOR QUALITY GM PART. BOTH PARTS REPLACED AND REPAIRED AS RECOMMENDED.

WHILE DRIVING, THE VEHICLE OVERHEATED AND SMOKE EMITTED FROM THE FRONT OF THE VEHICLE. THE CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. THE MECHANIC DETERMINEDTHAT THE INTAKE MANIFOLD GASKTE HAD FAILED. *AK *JB

CONSUMER NOTICED THAT EVERY WEEK, HE HAD TO FILL THE COOLANT RESERVOIR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP, AND MECHANIC DETERMINED THAT INTAKE MANIFOLD CRACKED AND COOLANT SPILLED INSIDE THE ENGINE. *AK *JB

CATALYTIC CONVERTER CLOGGED ON 2002 VEHICLE. THE ENGINE WAS CALIBRATED TO RUN TOO LEAN MAKING THE EXHAUST GASES TOO HOT, LEADING TO PREMATURE FAILURE. NOTICED GRADUAL POWER LOSS SINCE 50,000 MILES BUT THOUGHT IT WAS AIR FILTER. ENGINE LIGHT STILL DID TURN ON. TOOK IN FOR SERVICE AND WAS TOLD IT WAS OK FOR WARRANTY. *NM

REAR WHEEL HUBS AND BEARINGS ARE MAKING NOISE. INSIDE THE HUB THERE IS A BEARING WHICH HOLDS THE TIRE/WHEEL ON, AND BOLTS TO THE REAR AXLE WERE CAUSING THE PROBLEM. THIS WHEEL ASSEMBLY WAS ALREADY REPLACED AT 60,000 MILES. THE ABS LIGHT AND SERVICE TRACTION SYSTEM LIGHT COMES ON AND OFF. CONSUMER HAS HAD THE BEARINGS REPLACED 2 MONTHS AGO AT CONSUMER'S EXPENSE. CURRENTLY, THE BEARINGS ARE IN NEED OF REPLACEMENT AFTER ON 6,000 OR 7, 000 MILES.*AK

AFTER GOING OVER A BUMP, THE VEHICLE VIBRATED. THE DEALER STATED THAT THE STEERING GEAR SHAFT WAS DEFECTIVE. *JB

1. WITHIN THIS PAST MONTH, AM NOTICING TREMENDOUS POWER LOSS AND SHIFTING/TIMING ISSUES WITH THE TRANSMISSON WHEN ACCELERATING TO HIGHER GEAR.. POTENTIAL CONSEQUENCE WOULD BE INSUFFICIENT POWER TO ACCELERATE OUT OF THE WAY OF ONCOMING TRAFFIC.*AK 3. HAVE INVESTIGATED AND SEEN NUMEROUS COMPLAINTS ONLINE CONCERNING A SHIFT SOLENOID THAT IS A VERY TROUBLESOME ISSUE WITH A LOT OF GM OWNERS. TYPICAL PARTS COST AND LABOR FOR THIS PROBLEM RUNS IN THE $400.00 BALLPARK.

CLICKING OR CLUNKING SOUND IN THE FRONT END WHEN YOU TURN TO GO AROUND A CORNER. IT SOUNDS LIKE SOMETHING IS LOOSE. I HAVE CALLED THE DEALER ABOUT THE PROBLEM. THEY WERE VERY MUCH AWARE OF IT. THEY HAVE HAD TO REPLACE THE FAULTY PARTS QUITE OFTEN. MY PROBLEM IS THAT I AM OVER MY WARRANTY IN MILES. THIS IS ALSO NOT JUST A PROBLEM ON THE 2002 MODELS. IT HAS BEEN A PROBLEM BEFORE. BECAUSE THIS HAS BEEN AND ON GOING PROBLEM I FEEL ALL VEHICLES WITH THIS PROBLEM SHOULD BE RECALLED. THANK YOU FOR YOUR TIME. *JB

WHILE DRIVING AT ANY SPEED BRAKE LIGHTS AND TURN SIGNALS FAILED. *AK

VEHICLE FAILS TO START - MOTOR DOES NOT CRANK, STARTER DOES NOT ENGAGE. TESTS SHOW BATTERY, STARTER, ALTERNATOR CIRCUITS ARE GOOD - NO ERROR CODES GIVEN. VEHICLE ENGINE RUNS ROUGH AND THE GAS MILEAGE HAS DECREASED CONSIDERABLY. LOCAL MECHANIC STATES THAT GENERAL MOTORS IS HAVING A PROBLEM WITH THE COMPUTERS OVERWRITING ITS OWN CODE AND THEREFORE CAUSES PROBLEMS, SUCH AS THIS, WITH THE VEHICLE. VEHICLE STARTS OCCASIONALY AT BEST. VEHICLE IS UNRELIABLBE - CANNOT TRUST IT TO START WHEN NEEDED. GOING TO CALL DEALER TO CHECK IF THERE IS A "SILENT RECALL" TO CORRECT THE PROBLEM. OTHERWISE, WILL ATTEMPT TO USE NHTSA SERVICE BULLETIN #00214A TO TRY TO GET PROGRAM RELOADED INTO VEHICLE'S COMPUTER WITHOUT CHARGE THOUGH I EXPECT VERY LITTLE HELP, IF ANY, FROM A DEALER.*AK

WHILE DRIVING AT ANY SPEED THERE WAS A CLICKING SOUND COMING FROM THE STEERING COLUMN. ALSO, CONSUMER WAS SLOWING FOR A STOP SIGN WHEN ANOTHER VEHICLE COLLIDED INTO THE RIGHT FRONT SIDE OF CONSUMER'S VEHICLE. CONSUMER ATTEMPTED TO AVOID THE COLLISION, BUT WAS UNABLE TO SO DUE TO THE STEERING COLUMN LOCKING UP. *AK *NM

I WAS INVOLVED IN A SIDE IMPACT COLLISION IN A 2002 CHEVROLET IMPALA POLICE PACKAGE. I WAS HIT IN THE DRIVERS SIDE DOOR , THEN MY VEH RUN UP INTO A PARKING LOT WHERE I STRUCK A SIGN. I WAS INJURED IN THE ACCIDENT.*AK

AT AROUND 10000 MILES, AFTER BRAKING AT AN INTERSECTION, HEARD A LOUD SQUEALING SOUND COMING FROM LEFT FRONT TIRE. TOOK CAR TO DEALERSHIP AND THEY SAID THE CALIPER HAD SEIZED. THEY REPAIRED THE CALIPER, REPLACED THE BRAKE PAD AND TURNED BOTH FRONT ROTORS. NOW AT 47000 MILES, AGAIN AFTER PULLING AWAY FROM AN INTERSECTION, WITH NO PREVIOUS INDICATORS, I HEARD A HORRIBLE METAL ON METAL GRINDING SOUND AND VEHICLE WAS BARELY DRIVABLE TO GET OFF THE ROAD. TOOK THE CAR BACK TO DEALERSHIP, AND THEY SAID THAT THE LEFT INSIDE BRAKE PAD WAS PRACTICALLY GONE EVEN THOUGH THERE WAS NO NOISE FROM A WEAR INDICATOR, AND AS A MEASURE OF "GOOD FAITH" THEY WOULD REPLACE THE CALIPER, BUT BECAUSE THE LEFT ROTOR WAS DAMAGED, I WOULD NEED TO AGAIN HAVE BOTH FRONT ROTORS TURNED BEFORE NEW FRONT PADS COULD BE INSTALLED. DEALER DENIES ANY RESPONSIBILITY OR FAULT FOR NOT HAVING REPLACED THE DEFECTIVE LEFT FRONT ROTOR IN THE FIRST PLACE. I'M STUCK WITH A $200 BILL FOR NEW FRONT BRAKES WITHOUT ANY WARNING FROM A BRAKE WEAR INDICATOR, OR ANY OBVIOUS PULLING, SHIMMY OR OTHER NORMAL INDICATORS THAT NEW BRAKE PADS MIGHT BE REQUIRED. *LA

WHEN USING MY CRUISE CONTROL, TURNING IT ON AND CANCELING, THERE IS A CLUNK. BROUGHT IT TO THE DEALER UNDER WARRANTY AND SAID BASED ON ANOTHER CHEVY IMPALA IT WAS NORMAL. *JB

AFTER A 45 MPH FRONTAL COLLISION FRONT AIR BAGS DID NOT DEPLOY. TWO PEOPLE WERE INJURED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

CODE P1811 CAME UP ON THE INFO SCREEN. THE PRESSURE CONTROL MODULE WENT OUT AND FRIED MY TRANSMISSION. *AK

PURCHASED 2, GOODYEAR EAGLE LS, P225/60R-16 TIRES TO REPLACE ORIGINAL GOODYEAR GT'S AT 27,000 MILES ON A 2002 IMPALA. AFTER DRIVING ON THE LS FOR ABOUT A MONTH AND EXTREMELY DISSATISFIED WITH THE THUMPING AND BOOM, BOOM, BOOM NOISES AND FEEL OF THE RIDE...., I TOOK THEM TO THE TIRE DEALER WHO SAID HE WOULD PUT THEM ON THE MACHINE THAT TESTS FOR DEFECTS. BOTH TIRES FAILED THE TEST. THE DEALER SAID IT WAS VERY UNUSUAL TO HAVE BOTH TIRES FAIL. THEY REPLACED THEM AT NO COST WITH IDENTICAL TIRES. THE REPLACEMENTS UNFORTUNATELY ACTED THE SAME WAY. I DID NOT WANT TO GO THROUGH THE TESTING AGAIN, SO I JUST PAID TO HAVE 2 NEW MICHELIN HYDROEDGE'S INSTALLED. OF COURSE I COULD NOT ADD 2 NEW TIRES TO THE FRONT OF MY VEHICLE WITH ANOTHER BRAND OF TIRE, SO I HAD TO PURCHASE ANOTHER 2 MICHELINS AT AN ADDITIONAL COST OF $251. WITH THE NEW MICHELINS INSTALLED, THE RIDE AND HANDLING WAS BEAUTIFUL. SOMETHING IS DREADFULLY WRONG WITH THE GOODYEAR EAGLE LS'S. *JB

MY WIFE BOUGHT A 2002 IMPALA AND WE BOTH LOVE THE CAR. BUT RECENTLY IT HAS HAD A CLUNKING IN THE STEERING COLUMN. I AM A MECHANIC AND KNOW THAT IT COULD BE A FAULTY INTERMEDIATE SHAFT. WHY IS THERE NO RECALL FOR THIS PROBLEM? I HAVE RESEARCHED THESE ARCHIVES AND HAVE SEEN MANY SIMILAR COMPLAINTS. EVEN SOME FAILURES. WHY ARE DEALERS NOT WILLING TO DO ANY REPAIRS FOR THE CLUNKING NOISE?*AK

WHEN TURNING THE STEERING WHEEL LEFT OR RIGHT, THE STEERING WHEEL MADE A KNOCKING SOUND. THE CONSUMER BELIEVED IT WAS THE INTERMEDIATE SHAFT. PLEASE DESCRIBE FURTHER. *JB THE STEERING FELT LOOSE AS IF IT SHOULD HAVE BEEN TIGHTER. *JB

2002 CHEVROLET IMPALA, IN THE WINTER BELOW 20 DEGREES CAR MUST WARM UP BEFORE IT CAN BE SHIFTED IN TO DRIVE. IT HAS BEEN THIS WAY SINCE NEW.*AK

INTAKE MANAFOLD LEAK

INTAKE MANAFOLD LEAK

WHILE TRAVELING ON A RESIDENTIAL STREET THE CAR CUT OFF WITHOUT WARNING. THE NEXT WEEK WHILE ON THE HIGHWAY TRAVELING AT 70 MPH THE CAR CUT OFF AGAIN WHICH WAS VERY DANGEROUS. ONCE I GOT IT STARTED IT CUT OFF ABOUT 4 MORE TIMES BEFORE I COULD GET HOME. THE DEALER REPLACE THE FUSE BOX. NOW ABOUT 7 MONTHS LATER THE PROBLEM IS HAPPENING AGAIN. I INFORMED GMAC AND THEY TOLD ME TO GO BACK TO THE DEALER. I GUESS SO THEY CAN HAVE ANOTHER CHANCE TO HURT SOMEONE THIS TIME.*AK

THE WINDSHIELD WIPERS STAYED IN THE UPRIGHT POSITION WHEN THEY WERE SHUT OFF. TOOK THE CAR TO THE BILL WINK DEALER AND PAID $ 78.00 TO REPOSITION THEM BUT ONLY 3 DAYS LATER, THE WIPERS WON'T EVEN MOVE. I HEAR THE MOTOR TRYING TO MOVE THEM BUT ITS LIKE THEY JUST DON'T CATCH THE WIPER TO MOVE THEM. DOES ANYONE HAVE ANY SUGGESTIONS? *JB

DURING COLD WEATHER MONTHS THE CONSUMER COULD SMELL FUEL FUMES INSIDE THE VEHICLE. THE CAUSE HAS YET TO BE DETERMINED. THE DEALERSHIP HAS BEEN NOTIFIED. *NM