2010 Chevrolet HHR complaints

ON SUNDAY, MARCH 31ST, 2013, MY VEHICLE WAS LOCKED IN THE RUNNING POSITION AND IT WAS IMPOSSIBLE TO GET MY KEY OUT OF THE IGNITION. THE VEHICLE CONTINUED TO RUN UNTIL I WAS ABLE TO CONTACT A LOCAL CAR EXPERT WHO WAS ABLE TO PULL THE FUEL PUMP FUSE TO GET THE ENGINE TO STOP RUNNING. THE NEXT DAY, THIS SAME PERSON TOOK THE VEHICLE IN TO HIS SHOP AND REPLACED THE "IGNITION LOCK CYLINDER" PER A "SILENT" GM RECALL. SOON AFTER THIS INCIDENT, I BEGAN HEARING ABOUT A GM RECALL ON THE "IGNITION SWITCH". I WAS THEN SENT A LETTER FROM GM TO THAT EFFECT. THE LETTER ALSO STATED THAT I COULD BE REIMBURSED FOR WORK DONE IF I HAD REPAIRS MADE ON MY OWN. WHEN I APPLIED FOR A REFUND FOR THE LABOR COST THAT I INCURRED, I WAS NOTIFIED BY THE TEAM CHEVY OF VALPARAISO, IN DEALERSHIP AND TOLD THAT I WOULD NOT BE COMPENSATED FOR BY EXPENSES BECAUSE THE CURRENT RECALL WAS FOR THE "IGNITION SWITCH" AND NOT THE "LOCK CYLINDER". I TRIED TO EXPLAIN THAT THE OTHER PART WAS ALSO A PART OF A PREVIOUS RECALL; HOWEVER, THE REP REFUSED TO ACKNOWLEDGE THE ISSUE WITH THE "LOCK CYLINDER". AFTER DOING SOME ONLINE RESEARCH, I HAVE FOUND THAT MANY PEOPLE HAVE ALSO EXPERIENCED THIS SAME "LOCKING IN THE RUN POSITION ISSUE". FOR THIS REASON, AND THE FACT THAT GM IS ONCE AGAIN SLOW TO ACKNOWLEDGE A DANGEROUS DEFECT IN A VEHICLE WITH A HISTORY OF DANGEROUS DEFECTS, I AM WRITING TO FILE AN OFFICIAL COMPLAINT. AT THIS POINT, I DO NOT FEEL SAFE IN MY VEHICLE. I CURRENTLY HAVE TWO RECALLS OUT ON MY CAR AND HAVE ALREADY REPLA

HAVING RECEIVED SEVERAL LETTERS FROM GM REGARDING THE RECALL OF THIS VEHICLE, I CONTACTED THE LOCAL GM DEALER ONLY TO BE SHOWN THAT THE LETTER STATED THAT I WOULD BE CONTACTED AGAIN WHEN THE PART(S) WERE AVAILABLE. THE DEALER TOLD ME TO GO AWAY AND WAIT FOR A FOLLOW-UP LETTER IN SPITE OF THE DANGER OF DRIVING THE CAR IN ITS CURRENT CONDITION. *TR

SUDDEN LOSE OF POWER STEERING WITH POWER STEERING LIGHT COMING ON AND ENGINE STOPPING. LUCKILY WE WERE EXITING A SHOPPING AREA AND WAS ON A DOWNHILL GRADE AND WAS ABLE TO COAST TO THE SIDE WITHOUT INCIDENT (EXCEPT THE IRRITATED TRAFFIC BEHIND ME). WE WERE ABLE TO RESTART THE CAR WITH NO DIFFICULTY BUT THE POWER STEERING LIGHT IMMEDIATELY CAME ON AND INDEED THERE WAS NO POWER STEERING. WENT TO A LOCAL AUTO PARTS PLACE WHO SAID THE FUSE LOOKED GOOD, BUT WE CHANGED IT ANYWAY, HOPING THIS WOULD FIX THE PROBLEM, BUT NO SUCH LUCK. I LIVE IN THE CITY AND WORK IN A METROPOLITAN AREA, THIS IS MY ONLY MODE OF TRANSPORTATION AND AT THIS POINT MY BICEPS AND SHOULDERS ARE GETTING PRETTY SORE. VERY DIFFICULT TO PULL IN AND OUT OF MY DRIVEWAY. LOOKING BACK, I SEE HOW THIS COULD HAVE BEEN DISASTEROUS. WHAT IF MY 16 YEAR OLD HAD BEEN BEHIND THE WHEEL? HOPE IT DOESN'T TAKE LONG TO GET REPAIRED. UPDATED 05/7/2015*JS

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 14V153000(STEERING), HOWEVER THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,000.

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT THE KEY WAS REMOVED FROM THE IGNITION WITHOUT THE VEHICLE BEING IN PARK. THE VEHICLE WAS TAKEN TO A DEALER AND REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 14V171000(ELECTRICAL SYSTEM), HOWEVER THIS FAILURE CONTINUED TO OCCUR. THE CONTACT STATED HE WAS TOLD BY SERVICE REP AT THE DEALER THAT A NEW IGNITION WAS NOT PLACED IN HIS VEHICLE. HOWEVER CONTACT PAPER WORK STATES A IGNITION SWITCH REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,578.

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT AFTER THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBERS: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM) AND 14V171000 (ELECTRICAL SYSTEM) IT BEGAN EXPERIENCING STEERING FAILURE. THE CONTACT HAD TO TURN THE STEERING WHEEL AND CHANGE GEARS IN ORDER TO START THE VEHICLE. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING SENSOR ILLUMINATED INTERMITTENTLY. THE CONTACT HAD TO TURN THE VEHICLE OFF AND THEN BACK ON IN ORDER TO RESET THE ELECTRIC POWER STEERING. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING), BUT THE DEALER DID NOT HAVE THE PARTS AVAILABLE. THE MANUFACTURER AND DEALER COULD NOT PROVIDE AN ESTIMATED DATE OF ARRIVAL FOR THE PARTS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 21,053.

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT SHE RECEIVED NHTSA CAMPAIGN NUMBER: 14E021000 (IGNITION SWITCH). THE CONTACT STATED THAT AFTER THE VEHICLE WAS SERVICED FOR THE RECALL, THE VEHICLE ENGINE STALLED WHEN STOPPING FOR TRAFFIC LIGHTS. THE CONTACT ALSO MENTIONED THAT ALL OF THE WARNING LIGHTS, INCLUDING THE "DISABLED AIR BAG" WARNING LIGHT, ILLUMINATED PRIOR TO THE ENGINE STALLING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNDETERMINED. IN ADDITION, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY DIAGNOSED THAT THE SECURITY FEATURE CHIP NEEDED TO BE REPLACED WHICH WAS THE CAUSE OF ALL THE SECURITY LIGHTS ILLUMINATING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE.

THE INSIDE DOOR HANDLE BROKE OFF FOR THE 2ND TIME IN LESS THAN A YEAR, I THINK THIS IS THE MAKER FAULT AND THE CUSTOMER SHOULDN'T BE HELD RESPONSIBLE FOR THIS. *TR

ON MY LUNCH BREAK FOR WORK MY POWERSTEERING ONCE AGAIN HAS GIVEN OUT ON ME I HAVE CONTACTED CHEVROLET NUMEROUS TIME TRYING TO GET THEM TO UNDERSTAND HOW UNSAFE IT IS TO KEEP DRIVING THE CAR WHEN THERE IS ALREADY A KNOWN ISSUE WITH POWERSTEERING OF MY CAR BUT CHEVROLET HAS REFUSED TO PROVIDE A RENTAL CAR TO ME DUE TO ME NOT FEELING SAFE TO DRIVE THE CAR THEY ARE NOT ABLE TO GIVE ME A TIME WHEN THE PARTS SHOULD BE IN. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT THE POWER STEERING FAILED AS THE STEERING WHEEL BECAME HARD TO MANEUVER. THE POWER STEERING WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT SHE RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING). HOWEVER, THE PART WAS NOT AVAILABLE FOR REPAIR. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 59,000.

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO MANEUVER AND THE POWER STEERING FAILED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V153000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE DEALER STATED THAT THE RECALL REMEDY WAS UNAVAILABLE AND THAT IT WOULD TAKE APPROXIMATELY THREE MONTHS FOR AN APPOINTMENT TO BE SCHEDULED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 105,000..UPDATED 08-26-14 *BF UPDATED 8/29/2014 *JS

I WAS DRIVING TO WORK THIS MORNING I GO TO MAKE A TURN AND THE STEERING WHEEL JUST LOOKED.THE POWER STEERING ALERT CAME UP, IT WOULD NOT UNLOCK UNTIL I TURNED CAR OFF. IT WAS VERY VERY SCARY THE STEERING WHEEL BECAME VERY VERY HEAVY I HAD TO STRUGGLE TO TURN, I WAS PRAYING AND SWEATING PROFUSELY, I REALLY FELT MY LIFE WAS IN DANGER. *TR

I WAS BACKING UP OUT OF A PARKING STALL THE POWER STEERING SUDDENLY STOPPED WORKING , THAT IS ON RECALL ALONG WITH THE IGNITION SWITCH WE CALLED MAY 20 2014 NO PARTS FOR THE IGNITION SWITCH STILL NO PARTS FOR THAT NOW ANOTHER RECALL THIS TIME ELECTRICAL POWER STEERING ..... SUNDAY JULY6 2014 AT 11:30 AM POWER STEERING SUDDENLY WENT OUT CALL GM ROAD SIDE ASSISTANCE GOT A TOW TO H&H CHEVY OMAHA NE . THEN FIRST THING MONDAY MORNING WENT IN AND GOT A LOANER CAR. THE SERVICE GUY STATED THAT GM DOESN'T NO HOW TO FIX THE POWER STEERING PROBLEM NOR DO THEY HAVE ANYONE TO FIX IT AND NO PART TO FIX IT WITH SO IT COULD BE A MONTH OR LONGER WE HAVE TO DRIVE A CHEVY CRUZE WHICH FOR SOMEONE WITH A VERY BAD BACK AND ARTHRITIS IN KNEES AND BACK BAD CAR NOT COMFORTABLE. I THINK GM NEEDS TO JUST SCRAP ALL THESE CARS AND BUY THEM BACK FROM THE PPL AND PAY OFF THERE LOANS. I AM LOOKING INTO BUYING A DIFFERENT BRAND OF CAR. ONE THE CORPORATION WILL COMMUNICATE BETTER THEN GM IS NOW THE COMPANY OF WE WONT SAY A WORD TIL YOU GET HURT. DEALERSHIPS TELLING OWNERS TO JUST DRIVE YOUR CARS BUT BECAREFUL TIL THEY DO GET THE PART IN. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED WHILE STARTING THE IGNITION, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND A CHIME SOUNDED WITH AN IMMEDIATE LOSS OF POWER STEERING. THE FAILURE WAS RELATED TO RECALL NHTSA CAMPAIGN ID NUMBER 14V153000 (STEERING). THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE REMEDY PART WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V171000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NO ACCIDENT HAS OCCURRED; I WOULD LIKE TO KNOW WHY IT TAKES SO LONG TO REMEDY THE RECALL(S) ON MY VEHICLE; THE FIRST NOTICE WAS RECEIVED DATED APRIL 2014 FROM GM REGARDING THE IGNITION SWITCH. THE NEXT RECALL LETTER WAS RECEIVED ON MAY 11, 2014 AND I IMMEDIATELY CALLED MY LOCAL GM (CECIL CLARKE CHEVROLET) IN LEESBURG, FLORIDA TO BE PUT ON THE 'LIST' FOR THE REQUIRED PARTS/REPLACEMENTS. ON JUNE 17TH, I CALLED CECIL CLARK AGAIN AND WAS ADVISED THAT ALTHOUGH THEY WERE RECEIVING 4 - 5 REPLACEMENT KITS A DAY, MINE HAD NOT COME IN YET. NOW I HAVE A SAFETY RECALL FOR JUNE REFERENCE THE EPS AND THAT PARTS ARE NOT CURRENTLY AVAILABLE. I HAVE DONE WHAT I NEED TO DO, I DRIVE ONLY WHEN I HAVE TO NOW, AND ALTHOUGH I FOLLOW THE SAFETY RULES REFERENCE REMOVING ALL ITEMS FROM THE IGNITION KEY, I DO NOT FEEL SAFE WHILE DRIVING ANYMORE. PLEASE CAN YOU FIND OUT WHY IT TAKES SO LONG TO GET PARTS FOR A VERY SAFETY RELATED ISSUE. I THANK YOU IN ADVANCE. *JS

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V047000 ( ELECTRICAL SYSTEM) AND 14V153000 (STEERING). THE CONTACT INDICATED THAT THERE WAS A DELAY TO RECEIVE THE IGNITION SWITCH PART FOR LONGER THAN THIRTY DAYS. THE VEHICLE WAS BEING REPAIRED AFTER WAITING FOR THIRTY DAYS AND THE CONTACT WAS LATER NOTIFIED OF A SAFETY RECALL FOR THE STEERING. THE PARTS FOR THE SECOND RECALL WERE ALSO UNAVAILABLE. THE CONTACT WAS DRIVING A RENTAL VEHICLE WHILE WAITING FOR THE LOCAL DEALER TO COMPLETE THE IGNITION AND STEERING RECALLS. THE MANUFACTURER WAS NOTIFIED OF THE SAFETY CONCERN AND PARTS DELAY TO NO AVAIL. THERE WERE NO FAILURES.

MY VEHICLE IS CURRENTLY UNDER 3 SAFETY RECALLS WITH GM. WHEN I CONTACTED GM TO INQUIRE ABOUT A POSSIBLE LOANER VEHICLE UNTIL IT CAN BE REPAIRED, I WAS TOLD THE DEALERSHIPS WERE AUTHORIZED TO PROVIDE LOANER VEHICLES. WHEN I CALLED THE DEALERSHIP THEY STATED THAT THEY WERE ONLY PROVIDING LOANER VEHICLES FOR THOSE WHOSE CARS WERE INOPERABLE. WHEN I CONTACTED GM FOR CLARIFICATION ON THIS, THEY STATED THAT LOANER VEHICLES ARE AVAILABLE FOR THOSE CARS UNDER SAFETY RECALLS, OF WHICH MY CAR IS INCLUDED, AND SENT ME BACK TO THE DEALERSHIP. THE DEALERSHIP STILL REFUSES TO PROVIDE A LOANER VEHICLE AND GM IS NOT ASSISTING, JUST SENDING ME BACK TO THE DEALERSHIP. THIS CAR IS UNDER RECALLS IN WHICH THERE WERE SERIOUS ACCIDENTS AND DEATHS INVOLVED. THERE IS NO WAY I AM DRIVING THIS CAR. CAN YOU HELP WITH THIS SITUATION? *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER 14V047000 (AIR BAGS , ELECTRICAL SYSTEM) AND STATED THE THAT THE PART WAS UNAVAILABLE. THE DEALER STATED THAT THE REMEDY WOULD NOT BE AVAILABLE FOR TWO MONTHS. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THERE WERE NO FAILURES.

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING). THE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 60,000.

CAR WOULD NOT START FOR DAYS. HAD IT JUMPED SEVERAL TIMES. FINALLY STARTED RUNNING AGAIN, THAN IT APPEARED TO HAVE AN EXHAUST LEAK. NOPE...DIRECT FIT CONVERTER... OVER 600$ PLUS BEING TOWED 2XS. ANOTHER BATTERY, AAA TOWING AND JUMPING, ALREADY HAD ENGINE SWITCH REPLACED, NOW MY KIDS AND I HAVE TO WORRY ABOUT POWER STEERING! THOUGHT I LOVED THIS VECH, BUT ITS COST US AN ARM AND A LEG JUST TO FIX PROBLEMS, NOT TO MENTION IM STILL PAYING FOR IT! CHEVY 2010 HAD 7MILES ON IT WHEN PURCHASED, HAS APPROX 70 NOW, COULD OF HAD MORE, IF NOT FOR FIXING AND BUYING PARTS! NEVER AGAIN. *TR

EXPERIENCED SUDDEN LOSS OF POWER WHEN ENTERING FREEWAY ONRAMP. WARNING CHIMES SOUNDED, DASH MESSAGE READS TRAC CONTROL. ROAD CONDITIONS BARE AND DRY. CODE C0280. DEALER REPLACED YAW RATE SENSOR. *TR

KEY STUCK IN IGNITION, COULD NOT SHUT DOWN ENGINE. DEALER REPLACE IGNITION CYLINDER. *TR

THIS IS ONE OF REPEATED INCIDENTS WHERE THE ELECTRONIC STABILITY CONTROL (ESC) ACTIVATES WHILE TRAVELING STRAIGHT ON DRY PAVEMENT AT SPEEDS BETWEEN 15 AND 30 MPH. A CHIME SOUNDS, A MESSAGE APPEARS ON THE DISPLAY, THE VEHICLE BRIEFLY LOSES STEERING AND PULLS TO THE RIGHT WHILE BRAKE IS INVOLUNTARILY ACTIVATED. AFTER TURNING THE CAR OFF AND RESTARTING, THE CAR CONTINUES NORMALLY. FORTUNATELY, THIS HAS NOT YET CAUSED AN ACCIDENT. ON THIS OCCASION, THE RIGHT FRONT HUB WAS REPLACED. THE DEALER HAS VARIOUSLY ATTRIBUTED THE PROBLEM TO MISMATCHED TIRES (REPLACED WITH ALL NEW), BAD HUBS (BOTH REPLACED), BAD SPEED SENSORS (REPLACED), BAD ALIGNMENT (FIXED) AND A WRONGLY CALIBRATED STEERING POSITION SENSOR (RE-CALIBRATED). THE VEHICLE HAS BEEN TOWED, REPAIRED REPEATEDLY, AND THE PROBLEM IS BACK AGAIN. THIS NEEDS TO BE ESCALATED TO A RECALL. *TR

TL * THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT THE INTERIOR HANDLE FOR THE DRIVER'S SIDE DOOR FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN VERIFIED THE FAILURE AND STATED THAT THE HANDLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 45,'000.

I HAVE CONTACTED GM TO GET THE RECALL DONE FOR THE IGNITION SWITCH ON MY 2010 CHEVY HHR. I HAVE BEEN TOLD THAT THE PARTS WILL NOT BE AVAILABLE AND HAVE TO BE ORDERED. TIME TO MAKE THE REPAIRS WILL BE 4 TO 6 WEEKS. THOUGHT YOU SHOULD KNOW. *TR

THIS IS AN UPDATE TO FILE# 10597005 YOU ALREADY HAVE THE INFORMATION ABOUT OUR 2010 CHEVY HHR, ELECTRICAL ISSUES, AND ABOUT THINGS SHUTTING DOWN BEFORE THE NEW IGNITION SWITCH WAS INSTALLED. AND I INFORMED YOU THAT THE AIR BAG WARNING LIGHT CAME ON AFTER THE NEW SWITCH WAS IN, MAKING IT VERY DANGEROUS TO DRIVE. ON THE WEEK OF JUNE 10TH, 2014, I INFORMED YOU THAT WE WERE LEFT WITH NO CAR FOR A DAY AND A HALF, BECAUSE SERRA CHEVROLET IN SOUTHFIELD, MICHIGAN WAS TOO BACKED UP. LIKE THEY HAVE BEEN SINCE THE RECALL. UPDATE, AS OF TODAY, JUNE 18TH, 2014: 1. THE AIRBAG FUSE WAS MISSING. THE AIRBAG LIGHT STILL COMES ON, PERIODICALLY AS WELL AS THE ANTI-THEFT LIGHT. 2. ON JUNE 14TH, 2014, MY HUSBAND EDWIN WAS STRANDED AND HAD TO BE TOWED BECAUSE OF THE NEW KEYS TO THE IGNITION SWITCH, STOPPED WORKING AND THE CAR WOULD NOT START. ONCE HOME, AFTER BEING TOWED, OUR SON, SUGGESTED TRYING THE OTHER KEY. AND IT WORKED. SOMETHING IS WRONG WITH THE BRAND NEW KEYS. WE ARE HERE, WONDERING, WHEN WILL THE SECOND KEY GO OUT, STOP WORKING WHILE DRIVING ETC.!!! 3. WE NEED TO TAKE THE CAR IN. BUT WE WERE TOLD THAT BECAUSE WE JUST GOT A NOTICE ABOUT THE POWER STEERING, THAT IT'S BEST TO WAIT UNTIL WE BRING THAT IN FOR THAT. BUT..ONCE AGAIN, THE PARTS ARE NOT IN!!!!! GM NEED TO TAKE THIS CAR BACK, OR GIVE US SOMETHING ELSE TO DRIVE UNTIL IT CAN BE FIXED. WE DO NOT FEEL SAFE AT ALL!!!!! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED WHILE DRIVING 40 MPH THE SPEED DECREASED TO 20 MPH. THE CONTACT HAD TO SHUT THE VEHICLE OFF AND RESTART IT IN ORDER TO CORRECT THE FAILURE. THE TRACTION WARNING INDICATOR ILLUMINATED WHENEVER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A DEALER WHO COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.

GREETINGS NHTSA, I AM WRITING TO DOCUMENT SOME THINGS ABOUT OUR 2010 CHEVROLET HHR. YES, IT WAS PART OF THE RECALL, BUT I NEED FOR YOU TO BE INFORM OF SOME THINGS, THAT I PRAY CAN HELP SOMEONE ELSE: 1. POWER ISSUES: THE POWER WOULD ACT SO CRAZY THAT WE NEVER KNEW WHEN IT WAS GOING TO SHUT OFF. EXP. THIS PAST WINTER, THE BLOWER MOTOR WOULD BLOW COLD AIR, WHILE IT WAS FREEZING OUTSIDE! OR IT WOULD NOT WORK AT ALL, THEN, THE BLOWER HEATER WOULD COME ON, JUST BY TURNING THE IGNITION ON. . AND IT WOULD BLOW HOT AIR. AND IT WOULD NOT TURN OFF, UNLESS THE KEY WAS OUT OF THE IGNITION. THE DASH WOULD GET VERY HOT, SHOWING A POTENTIAL FOR A FIRE. APPARENTLY, EACH TIME A FUSE HAD BLOWN OUT. WE WOULD REPLACE IT AND IN THREE WEEKS IT WOULD GO OUT AGAIN. SOMETHING ELECTRICAL MUST OF BEEN GOING ON. THERE WAS ALSO, POWER STEERING CONCERNS. 2. WE TOOK IT IN TO SERRA CHEVROLET IN SOUTHFIELD, MICHIGAN TO HAVE THE IGNITION SWITCH REPLACE. WE WERE GIVEN A RENTAL, AND IT TOOK OVER THREE WEEKS FOR THE PART TO ARRIVE. WE WERE HOPING THAT THE IGNITION SWITCH WAS CAUSING THE PROBLEM AND THAT IT WOULD GO AWAY, ONCE REPLACED. 3. ON JUNE 4TH, 2014-THE PARTS CAME IN.. 4. ON THURSDAY, JUNE 5TH, 2014, THE NEW IGNITION SWITCH WAS REPLACED. THE NEXT DAY, JUNE 6TH, 2014, THE BLOWER MOTOR WENT CRAZY AGAIN, AND THE AIRBAG WARNING LIGHT CAME ON. ( WITH ALL OF THE ISSUES WITH THE CAR, THE AIRBAG LIGHT NEVER CAME ON UNTIL THE NEW IGNITION SWITCH WAS INSTALLED. 5. AFRAID OF AN AIRBAG DISASTER TODAY, JUNE 9TH, 2014,

POWER STEERING ASSIST WENT OUT MAKING VEHICLE VERY DIFFICULT TO STEER. *TR

ON 03/30/2014 THE POWER STEERING LIGHT WENT ON MY HHR PANEL AND THE POWER STEERING WENT OUT. AT THAT TIME I COULD POWER OFF THE CAR AND THE POWER STEERING WOULD WORK FOR ONE TO TWO DAYS. WITHIN A WEEK OF THIS, THE POWER STEERING WOULD GO OUT EACH TIME THE CAR WAS STARTED AND DRIVEN WITHIN 5 MINUTES OR LESS. IT OCCURS IF YOU ARE DRIVING AT 5 MPH TO 65 MPH AND IF THE CAR IS COLD OR HOT. THIS IS BECOMING MORE OF A SAFETY ISSUE AS IT REQUIRES EXTRA STRENGTH TO MANEUVER THE CAR SINCE NO POWER STEERING IS AVAILABLE. AT THIS TIME CHEVROLET HAS ANNOUNCED A RECALL ON 03/31 FOR THE 2010 HHR BUT NOTHING HAS SHOWN UP WHEN I PUT MY VIN NUMBER ON THEIR WEBSITE. I AM CONCERNED ABOUT NOT HAVING POWER STEERING BUT WE NEED THE CAR FOR TRANSPORTATION. TODAY IS JUNE 5 AND THIS ISSUE OCCURS EVERY DAY AND NO RECALL NOTICE HAS HAPPENED WITH MY VIN. THE MILEAGE WAS ADJUSTED FROM THE ORIGINAL COMPLAINT. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE RECALL HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER INDICATED PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED WHILE DRIVING 10 MPH AND MAKING A LEFT TURN, THE POWER STEERING WARNING LIGHT ILLUMINATED AS THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT RESTARTED THE VEHICLE AND IT FUNCTIONED PROPERLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,409.

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT THE VEHICLE STALLED AND CAUSED THE CONTACT TO CRASH. THE AIR BAGS DID NOT DEPLOY. THE APPROXIMATE SPEED AT THE TIME OF FAILURE WAS 40 MPH. THE CONTACT WAS INJURED AND REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE DEALER STATED THEY WERE NOT AT FAULT, AND NO SOLUTION WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.

DRIVING STRAIGHT AHEAD ON DRY ASPHALT STREET AT ABOUT 28 MPH. THE BRAKES BEGAN APPLYING THEMSELVES VERY HARD OVER AND OVER AND OVER. MADE CAR BUCK AND NEARLY STOPPED ME DEAD IN TRAFFIC. DASHBOARD MESSAGE CENTER SAID "ESC ACTIVE". IT WAS THE ELECTRONIC STABILITY CONTROL ACTIVATING ITSELF FOR NO REASON AT ALL. I FORTUNATELY KNOW WHERE THE ESC OFF SWITCH IS, PRESSED AND HELD IT IN UNTIL "ESC OFF" CAME UP ON THE MESSAGE CENTER. THIS HALTED THE ROGUE BRAKING. IF I HAD BEEN ON THE FREEWAY, A TOTAL LOSS OF WOULD SEEM LIKELY. *TR

WHILE DRIVING AT ANY SPEED AT ALL THERE WOULD BE A CHIME AND A MESSAGE ON THE DASH THEN MY POWER STEERING WOULD BE TOTALLY GONE, YOU HAVE ABOUT A 4 SECOND WARNING WHEN THIS HAPPENS. I TOOK THE VEHICLE AND HAD IT REPAIRED, IT WAS THE POWER STEERING MOTOR. I CONTACTED CHEVROLET DIRECTLY AFTER HAVING IT REPAIRED COMPLAINING THAT THIS VERY PROBLEM HAD BEEN RECALLED IN CANADA BUT NOT THE US. I WAS TOLD TO KEEP THE REPAIR RECEIPT (WHICH I DID) IN CASE THERE WAS A LATER RECALL. SO WHEN THE RECALL HAPPENED IN THE US MY VEHICLE WASN'T INCLUDED. IT WAS CLEARLY A FAULTY POWER STEERING MOTOR YET NO RECALL ON MY VEHICLE. I BELIEVE THERE ARE MORE OUT THERE THAT GM ISN'T RECALLING. IF MINE DONE IT THEN THERE ARE MORE OUT ON THE ROAD THAT THIS HAS EITHER HAPPENED TO ALREADY OR IT WILL. *TR

AS I WAS DRIVING, THE POWER STEERING LIGHT CAME ON AND THE POWER STEERING WENT OUT. THE NEXT DAY, I TOOK IT TO A REPAIR SHOP. THE PROBLEM HAD DISAPPEARED. SEVERAL WEEKS LATER, THE PROBLEM RECURRED. I WAS ADVISED TO TAKE IT TO A GMC DEALERSHIP. THE DEALERSHIP REPLACED THE ELECTRONIC MOTOR ASSIST MOTOR (RECALLED ON OTHER VIN NUMBERS). AND THEY CHARGED ME A HEFTY FEE FOR THE REPLACEMENT. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V171000 (ELECTRICAL SYSTEM) AND STATED THAT THERE HAD BEEN NUMEROUS ATTEMPTS TO SCHEDULE A RECALL REPAIR FOUR DIFFERENT AUTHORIZED DEALERS, BUT TO NO AVAIL DUE TO A LACK OF PART AVAILABILITY. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT COULD EXPECT TO RECEIVE THE RECALL REPAIRS. THE CONTACT BELIEVED THAT THE RECALL REPAIR HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT THE POWER STEERING WARNING LIGHT HAD SUDDENLY ILLUMINATED BEFORE THE POWER STEERING MALFUNCTIONED MAKING THE STEERING WHEEL VERY DIFFICULT TO TURN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

AS I WAS DRIVING DOWN THE STREET MY POWER STEERING SIGN CAME ON AND I HAD DIFFICULTY STEERING. AFTER PARKING AND LETTING MY CAR SIT WHEN I STARTED IT AGAIN I WAS ABLE TO DRIVE FOR SEVERAL MILES BEFORE THE POWER STEERING SIGN CAME ON AGAIN. *TR

AIR BAG LIGHT WILL COME ON AND SAY SERVICE AIR BAGS. IT COMES AND GOES AND CAN BE RESET MANUALLY. HAD IT SERVICED AND IT HAD A BAD CONNECTOR. THE DEALERSHIP RE PINED THE CONNECTOR FOR $155.00 LABOR I FELT RIPPED OFF. SAFETY EQUIPMENT FALLS UNDER DIFFERENT CATEGORY THE RADIO NOT WORKING. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS WITH THE WINDOWS OPENED, THE VEHICLE VIBRATED CAUSING HIS EARS TO ACHE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 129,000.THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT BOTH THE DRIVER AND PASSENGER INTERIOR DOOR HANDLES BROKE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TECHNICIAN DIAGNOSED THE DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. THE CURRENT MILEAGE WAS 70,000. UPDATED 8/11/14*CN UPDATED 08/22/2014 *JS

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SUDDENLY FAILED TO ACCELERATE AND STALLED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE TRANSMISSION FLUID WAS LEAKING DUE TO A FRACTURED TRANSMISSION COOLANT HOSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 106,774.

INTERMITTENT "SERVICE AIR BAGS". SERVICE LIGHT GOES ON AND OFF SOMETIMES IT WILL CHANGE MULTIPLE TIMES IN JUST A 20 MILE COMMUTE. SOMETIMES THE SERVICE LIGHT WILL NOT TURN ON/OFF FOR A MONTH. NO COMMON FACTOR FOUND. MY VIN IS NOT YET COVERED ON THE HHR RECALL LIST. INTERMITTENT "POWER STEERING" LOSS - SERVICE LIGHT TURNS ON AND OFF. IT CAN BE HOT, COLD, DRY, RAINING, DRIVING 30 MILES PER HOUR OR DRIVING 50 MILES PER HOUR. VERY DIFFICULT TO CONTROL VEHICLE. MY VIN IS NOT YET COVERED ON THE HHR RECALL LIST. A COUPLE OF TIMES MY CAR KEY GOT STUCK IN THE IGNITION. ONCE IT TOOK FIVE MINUTES TO TURN THE HHR OFF. THIS IS COVERED ON THE CURRENT HHR RECALL LIST. THERE CURRENTLY IS NO FIX FOR THE PROBLEM. IT COULD BE TWO MONTHS BEFORE IT CAN BE REPAIRED. *TR

WHILE DRIVING DOWN THE INTERSTATE AT 70 MPH,I HAD A WARNING LIGHT AND THE DISPLAY READ SVC ESC. SHORTLY AFTER, THE POWER STEERING DISPLAY CAME ON IN THE VEHICLE. I THEN IMMEDIATELY LOST CONTROL OF VEHICLE. IT TOOK GREAT FORCE TO STEER THE VEHICLE OFF OF THE HIGHWAY TO A SAFE LOCATION. I THEN USED THE ONSTAR SERVICE, THEY RAN A QUICK DIAGNOSTIC - RESULT CAME BACK THAT THEY WERE UNABLE TO CONNECT TO THE POWER STEERING SYSTEM - THE POWER STEERING SYSTEM HAD LOST ELECTRICAL CONNECTION OR HAD FAILED COMPLETELY - THEY WERE UNABLE TO LET ME KNOW WITHOUT HAVING IT DIAGNOSED FURTHER AT A LOCAL CHEVY DEALERSHIP. THE VEHICLE WAS THEN TOWED TO THE LOCAL CHEVY DEALER. THEY RAN A DIAGNOSTIC AND FOUND THAT MY ENTIRE STEERING COLUMN NEEDED TO BE REPLACED. THEY ALSO EXPLAINED THAT OTHER MODELS OF THE HHR WERE RECALLED FOR THE SAME ISSUE THAT I EXPERIENCED, HOWEVER MY MODEL WAS CONSIDERED "SAFE". *TR

WHEN DRIVING AT ANY SPEED THE "SERVICE AIRBAG" WARNING COMES ON THEN GOES OFF AND COMES BACK ON RANDOMLY. *TR

MY VEHICLE IS ON GMS RECALL LIST BECAUSE OF AN IGNITION PROBLEM. I WAS DRIVING DOWN A SMALL HILL ON FRIDAY MAY 2, 2014, WHEN MY CAR SHUT OFF. I HAD NOTHING ON MY IGNITION KEY RING WHEN THIS HAPPENED AND HAD JUST MY KEY IN THE IGNITION WHEN THIS HAPPENED. I CALLED GM AND LET THEM KNOW WHAT HAD HAPPENED THEY OFFERED TO GIVE ME A RENTAL CAR THAT THEY WILL PAY FOR UNTIL MY CAR IS FIXED . MY CONCERN IS THAT THESE CARS SHOULD NOT BE ON THE ROAD BECAUSE THEY ARE A SAFETY HAZARD TO NOT ONLY THE PERSON DRIVING THESE CARS BUT ALSO TO THE PEOPLE ON THE ROAD WITH THEM, I KNOW GM IS DOING ALL THAT IT CAN TO FIX THE PROBLEM AND WONDER WHY THEY ARE BEING ALLOWED TO BE DRIVEN ON THE ROADS WHEN THEY ARE UNSAFE. I DO NOT FEEL COMFORTABLE DRIVING MY CAR BECAUSE OF THE RISK IT POSES NOT ONLY TO ME BUT TO OTHERS ON THE ROAD AND WILL BE GETTING A RENTAL . OH AND BY THE WAY WHEN MY CAR SHUT OFF, IT WAS ALL I COULD DO TO STEER IT AROUND THE CORNER BECAUSE OFF COURSE MY POWER STEERING WAS GONE MAKING IT DIFFICULT TO STEER. *TR

I WAS DRIVING MY HHR ABOUT 35 MILES AN HOUR. THE DASH DISPLAY SAID CHECK AIRBAG AND THE RED AIRBAG INDICATOR LIGHT CAME ON. IT STAYED ON FOR ABOUT 2 MINUTES. THE NEXT MORNING AFTER I STARTED THE HHR , THE AIRBAG DISPLAY AND THE RED INDICATOR LIGHT STAYED ON. *TR

THE POWER STEERING KEEPS SHUTTING OFF? I WILL BE DRIVING WHEN I WILL HEAR THIS BRIEF CHIMING SOUND AND MY ODOMETER READOUT ON THE DASHBOARD IS REPLACED WITH A FLASHING "POWER STEERING" MESSAGE. SUDDENLY THE VEHICLE IS A BEAR TO STEER? IT ALMOST TAKES A MUSCLE MAN TO DRIVE THE VEHICLE AT THIS POINT. IT USED TO OCCUR ONLY ONCE IN A WHILE. NOW THE POWER STEERING IS CONSTANTLY OUT. I'M TAKING THIS CAR IN TO THE DEALER NOW... THE SERVICE REP STATED THAT IF MY ISSUE IS A "POWER STEERING MOTOR" REPLACEMENT THAT IT WILL COST ME $325.00 INCLUDING PARTS. HOWEVER IF THE COMPLETE "STEERING COLUMN" NEEDS REPLACEMENT, THE GUY LAUGHED AND STATED THAT I SHOULD CONSIDER TAKING A SECOND OUT ON MY HOME, THAT THIS WOULD BE PRICEY. AND THAT IF BOTH PARTS NEEDED TO BE REPLACED...? WELL... LET'S NOT GO THERE HE SAID... JUST BRING IT IN AND WE'LL RUN A SERIES OF COMPUTER DIAGNOSTICS ON IT. OH BOY... MY FIRST CHEVROLET... *TR