Page 7 of 9 · complaints 301–350 of 444

2002 Chevrolet Avalanche complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Exterior Lighting › Fog Lights
Filed Apr 21, 2004200 milesCA

FOG LAMPS FILL WITH CONDENSATION AND DO NOT DRY OUT. *AK

Latches/Locks/Linkages › Tailgate › Latch
Filed Apr 21, 2004CA

REAR/END GATE APPEARS CLOSED BUT OPENS PERIODICALLY WHILE DRIVING. IT SCARES THE HELL OUT OF YOU AND DROPS BELONGINGS FROM THE BED AREA ALL OVER THE ROADWAY. IT COULD CAUSE MAJOR ACCIDENTS. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Pads
Filed Apr 20, 20042,000 milesMI

INTERMITTENTLY AT ANY SPEED WHEN THE BRAKES ARE DEPRESSED PADS WILL NOT RELEASE. CONSUMER CAN FEEL A DRAGGING OR A DEGREE OF RESISTANCE ON THE VEHICLE. ALSO, REAR RIGHT INBOARD DISC PAD COMPLETELY FAILED AT 30,000 MILES. THERE IS A TECHNICAL SERVICE BULLETIN CONCERNING THIS SUBJECT. *AK *NM

Engine and Engine Cooling
Filed Apr 19, 200413,000 milesCA

MY MAIN COMPLAINT IS THAT I TRAVELED TO TEXAS IN DECEMBER AND I HAD JUST HAD AN OIL CHANGE. DURING THE TRIP I CHECKED THE OIL AND NOTICED THAT THE OIL WAS DOWN ABOUT 2 QUARTS OR MORE. WHEN I RETURNED I TOOK IT TO A GMC DEALER WHERE I HAD THE OIL CHANGED BEFORE I WENT ON THE TRIP, AND I WAS TOLD THAT IT HAD BURNED 3 QUARTS ON THE TRIP. I WAS ADVISED TO TAKE IT BACK TO A CHEVROLET DEALER WHERE I BOUGHT IT. I TOOK IT TO THE CHEVROLET DEALER AND THERE I WAS TOLD THAT IT WAS "NORMAL" FOR IT TO HAVE AN OIL CONSUMPTION OF UP TO A QUART OR MORE IN 1,000 MILES OR 2 QUARTS UP TO 2,000 MILES. IS THIS "NORMAL?" I HAVE NEVER HAD THAT PROBLEM WITH ANY OTHER VEHICLE AND I HAVE FRIENDS THAT HAVE THE SAME TYPE OF VEHICLE AND THEY HAVE NEVER HAD THIS PROBLEM. I HAVE TAKEN IT BACK SEVERAL TIMES, AND THEY ARE CURRENTLY RUNNING A CONCUMPTION TEST ON IT. I HAVE HAD A PROBLEM FROM THE BEGINNING OF THE PURCHASE WITH ALIGNMENT, LEAKING IN THE BOX FROM THE RUBBER AROUND IT, THE RADIO NOT WORKING AND HAD TO BE REPLACED, PEELING ON THE FRONT DASHBOARD, AND NOW THE OIL. WE TOOK IT BACK SEVERAL TIMES BEFORE THE ALIGNMENT WAS FIXED AND THERE WAS A SQUEEKING SOUND IN THE FRONT END. IT SOUNDED LIKE SOMETHING WAS BROKEN IN THE FRONT END, ESPECIALLY PULLING IN AND OUT OF PARKING SPACES, AND WHEN TURNING OR ON THE CURVES. WE ALSO HAVE A PROBLEM WITH THE BACK RIGHT PASSENGER SEATBELT. THE PERSON SITTING IN THAT SPACE CANNOT PUT THE SEATBELT ON WITHOUT ASSISTANCE. WE FINALLY CALLED THE CUSTOMER SERVICE OF GENERAL

Latches/Locks/Linkages › Tailgate › Latch
Filed Apr 12, 200443,874 milesPA

PULLING OUT FROM A STOP, THE TAILGATE DROPPED OPEN AND AS A RESULT OF THE CABLE ON THE RIGHT SIDE BREAKING, THE TAILGATE FELL OFF AND WAS DRAGGED ALONG BY THE LEFT SIDE CABLE SCRAPING THE RIGHT SIDE OF THE TAILGATE BADLY. *AK

Structure › Frame and Members
Filed Apr 3, 200445,000 milesMI

THE REAR WINDOW FRAME IS BREAKING OFF OF THE GLASS. THE FRAME AND/OR GLASS COULD BECOME A PROJECTILE IN THE EVENT OF A CRASH. THESE STRESS FRACTURES IN THE WINDOW FRAME OCCURRED WITH THE WINDOW IN THE INSTALLED POSITION AND I FIRST NOTICED THEM ON SUNDAY MARCH 21, 2004. I HAVE ONLY REMOVED THE WINDOW ONCE AND THAT WAS OVER A YEAR AGO. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND HAD APPROXIMATELY 45,000 MILES ON IT WHEN I NOTICED THE FRACTURES. THIS IS AN OBVIOUS MANUFACTURER DEFECT HOWEVER WHEN I TOOK THE VEHICLE TO THE DEALERSHIP I WAS TOLD THAT THIS WAS NOT COVERED UNDER THE WARRANTY. I CONTACTED GM CUSTOMER SERVICE AND WAS BASICALLY TOLD THE SAME THING. I BELIEVE THAT THIS DEFECT IS SERIOUS ENOUGH TO WARRANT A RECALL. *NM

Structure › Body › Tailgate › Hinge and Attachments
Filed Mar 31, 2004VA

WHILE DRIVING TAILGATE SUPPORT CABLES BROKE. TWO WEEKS LATER, TAILGATE DETACHED FROM THE VEHICLE WHILE DRIVING. SEVERAL VEHICLES HIT THE TAILGATE THAT WAS IN THE MIDDLE OF THE ROAD. NO CRASHES OR INJURIES WERE REPORTED. *AK

Structure › Body › Tailgate › Hinge and Attachments
Filed Mar 29, 2004AL

THE TAILGATE CABLES ON MY 2002 CHEVROLET AVALANCHE BROKE WHILE I WAS UNLOADING A FREEZER FROM THE BACK OF THE TRUCK. *AK

Parking Brake › Driveline
Filed Mar 22, 200436,500 milesNY

PARKING BRAKE WORN OUT AND ROTOR RUSTED AT 36OOO MILES. I DON'T USE THE PARKING BRAKE AT ALL. WHY WAS IT WORN OUT? REAR BRAKE PADS ALSO WORE OUT BEFORE FRONT PADS. DESIGN OF PARKING BRAKE MAKES ADJUSTMENT ALMOST IMPOSSIBLE AT THE WHEEL. THE CABLE CANNOT BE ADJUSTED ENOUGH TO ACTIVATE THE PARKING BRAKE. THE PARTS MAN AT THE DEALERSHIPJUST SHRUGGED HIS SHOULDERS AND INFORMED ME THAT THE ONLY POSSIBLE REMEDY IS TO REPLACE BOTH ROTORS, PADS AND PARKING BRAKE SHOES. THIS SEEMS LIKE A DESIGN FLAW.*AK

Structure › Body › Tailgate › Hinge and Attachments
Filed Mar 16, 200421,400 milesGA

WHILE LETTING THE TAILGATE DOWN ON MY 2002 CHEVROLET AVALANCHE, THE TAILGATE CABLE ON THE LEFT SIDE OF THE BED DISINTERGRATED WITH NO LOAD OR UNDUE STRESS. *JB

Structure › Body › Tailgate › Hinge and Attachments
Filed Mar 16, 200426,958 milesCO

WHEN I BOUGHT MY CHEVROLET AVALANCHE NEW IN 2002, AS I LEFT THE DEALERSHIP, I HEARD A HORRIBLE CRASH AND FOUND THAT THE DEALER HAD NOT LATCHED THE REAR TAIL GATE. IT TAKES A GREAT AMOUNT OF EFFORT TO CLOSE IT PROPERLY. SINCE THEN , ON ABOUT 10 OCCASIONS, THE GATE HAS FALLEN DOWN WHILE DRIVING. APPROXIMATELY 1 WEEK AGO, I FOUND THAT THE LEFT SIDE CABLE HAD BROKEN. I WAS GOING TO CALL MY LOCAL DEALERSHIP TODAY, BUT , ON MY WAY TO DROP MY BOYS OFF AT SCHOOL, THE GATE ONCE AGAIN FELL DOWN. I STOPPED AND ASKED MY 13 Y.O. TO SLAM THE GATE. WHEN HE TRIED TO DO THIS, THE GATE BOUNCED BACK INTO HIS FACE AND JAMMED. WHEN I GOT OUT AND LOOKED, I SAW THAT THE RIGHT SIDE HINGE WAS DISLOCATED, THE RIGHT BOTTOM OF THE GATE WAS DAMAGED, THE LEFT REAR TAILLIGHT WAS BROKEN, THERE WAS A GOUGE ON THE LEFT EDGE OF THE GATE, AND A MINOR PAINT SCRATCH ON THE GATE NEAR THE GOUGE. I REMEMBER HEARING ABOUT THIS PROBLEM DURING THE LAST COUPLE OF WEEKS AND DID A SEARCH & FOUND THIS SITE. I AM HOPING THE DEALER OR MANUFACTURER WILL STAND BEHIND THIS DEFECT AND PAY FOR MY REPAIRS. THANK YOU. GARY BOSCO. *JB

Visibility › Glass, Side/Rear
Filed Mar 15, 2004SC

THE WINDOWS ON MY 2002 CHEVOLET AVALANCHE ARE VERY DARK SHADED. I CALLED A DEALER IN MULLINS, SC AND HE TOLD ME THERE IS NOTHING THEY CAN DO TO LIGHTEN THEM. HE CLAIMED THEY CAME FROM THE FACTORY THAT DARK. AT NIGHT I CANNOT SEE WELL ENOUGH TO PROPERLY JUDGE TRAFFIC AND DISTANCE. WHEN I TURN AT NIGHT I HAVE TO LEAN FORWARD JUST TO SEE THE STREET I AM TURNING ON TO. I'D LIKE TO FIND OUT HOW I CAN GET A LIGHTER SHADING ON MY WINDOWS BEFORE I HAVE OR CAUSE AN ACCIDENT. WHY CAN'T THEY BE LIGHTED OR TONED DOWN. *AK

Vehicle Speed Control › Cruise Control
Filed Mar 11, 200435,000 milesMN

THE TRANSMISSION LIGHT ILLUMINATED ABOUT FIVE MINUTES WHILE CRUISE CONTROL WAS ACTIVATED. *PH THE ILLUMINATION LASTED ALSO, UNTIL THE SPEED REDUCED TO 40 MILES PER HOUR. THE GAS MILEAGE INCREASED DURING THIS TIME. *SC

Suspension › Front › Control Arm › Lower Arm
Filed Mar 4, 200429,413 milesTX

I WAS DRIVING MY 2002 CHEVY AVALANCHE THROUGH A PARKING LOT, TURNED THE STEERING WHEEL TO THE LEFT TO DRIVE UP TO MY BANK'S ATM, WHEN THE LEFT FRONT TIRE APPEARED TO BUCKLE UNDER THE VEHICLE AND THE LEFT FRONT OF THE TRUCK FELL TO THE GROUND. THE LEFT FRONT A-ARM AND WHEEL ASSEMBLY BROKE DUE TO PREMATURE METAL FATIGUE.

Structure › Body › Tailgate › Hinge and Attachments
Filed Mar 3, 2004MO

CABLES THAT HOLD UP THE TAILGATE ON THR 1/2 TON CHEVY AVALANCHE RUSTED AND BROKE WHILE I WAS LEANING ON THE TAILGATE. I FELL TO THE GROUND AND WAS NOT INJURED. MY SISTER-IN-LAW ALSO HAD A CABLE ON HER 2002 1/2 TON CHEVROLET PICKUP BROKE *AK

Tires › Tread/Belt
Filed Feb 29, 200436,818 milesFL

TIRE SEPARATION. NOTHING BUT TROUBLE WITH THE GOODYEAR AT'S TIRES THAT CAME AS STANDARD ON MY AVALANCHE. I HAD 6 FLATS IN A 4 WEEK PERIOD AND FINALLY HAD TO REPLACE ALL TIRES AT 36,000 MILES DUE TO BELT SEPARATION. *JB

Tires › Temporary/Emergency Spare Tire
Filed Feb 29, 200436,818 milesFL

WRONG SIZE SPARE TIRE ON AVALANCHE. *JB

Structure › Body › Tailgate › Hinge and Attachments
Filed Feb 27, 200450,000 milesMA

TAILGATE STRAPS ARE WEARING OUT PREMATURELY. *AK

Tires › Tread/Belt
Filed Feb 26, 200436,806 milesFL

TOTAL TREAD PLY SEPARATION ON A FIRESTONE LT 265 R75 16 STEELTEX AT LOAD RANGE E TIRE. TIRE CAME AS ORIGINAL EQUIPMENT ON MY 2002 CHEVROLET AVALANCHE 2500 4X4, WITH A 12,000 LB TOW PACKAGE. WHEN I TOOK DELVIERY OF THIS VEHICLE IN 2001, FIRESTONE WAS IN THE PROCESS OF RECALLING OTHER TIRES THAT WERE FAILING THE SAME WAY, I WAS ASSURED BY BOTH CHEVROLET AND FIRESTONE THAT THIS PRODUCT FAR EXCEEDED THE SPECS FOR THE PURPOSE I SELECTED THIS VEHICLE, AND THESE WERE NOT PART OF THE RECALL. NOW I SEE THAT THIS TIRE HAS HAD A LIMITED PRODUCTION DATE RECALL. I AM IN THE PROCESS OF FILING A CLAIM WITH FIRESTONE TO RE-COUP $1600.00 OF BODY DAMAGE TO THE VEHICLE, BUT I THOUGHT I SHOULD MAKE MY VOICE HEARD TO YOU. AS A SIDE NOTE I WAS TOWING MY TRAVEL TRAILER AT SOMEWHERE BETWEEN 55 TO 60 MPH ON AN OVERCAST 60 DEGREE DAY IN FLORIDA, WHEN I FELT WHAT I THOUGHT WAS A TRAILER TIRE GOING DOWN. AS I WAS IN HEAVY TRAFFIC IN THE RIGHT LANE WITH LIMITED GUARD RAILED EMERGENCY SHOULDER SPACE TO PULL OFF, I IMMEDIATELY BEGAIN TO SLOW EVEN MORE AND PUT ON MY EMERGENCY FLASHERS TO WARN FOLLOWING MOTORISTS OF MY FUTURE INTENTIONS. AS MY SPEED DROPPED TO AROUND 45 MPH IN THE PROCESS OF TRYING TO FIND ENOUGH SHOULDER TO STOP ON, THE TREAD GRENADED OFF. I HAVE ALWAYS BEEN ESPECIALLY AWARE OF PROPER INFATIONS OF TIRES, CHECKING BY GAUGE BOTH THE TOW VEHICLE AND THE TRAILER EACH DAY BEFORE HOOKING UP AND PULLING, AS I DID THIS DAY BEFORE LEAVING THE CAMPSITE. SO UNDER OR OVER INFLATION IS NOT AN ISSUE HERE

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Feb 26, 2004PA

REPLACED BRAKES AND ROTORS FRONT AND BACK 3 TIMES WITHIN 1 YEAR.*AK

Tires › Tread/Belt
Filed Feb 24, 200426,300 milesAR

TIRE BELTS SEPARATED. *AK

Visibility › Defroster/Defogger/Hvac System
Filed Feb 24, 200443,000 milesMN

VENTILATION SYSTEM LEAKED WATER INTO THE PASSENGER'S COMPARTMENT. AS A RESULT, WATER BLEW OUT THE ELECTRICAL SYSTEM FOR THE RADIO SPEAKERS. *AK

Structure › Body › Tailgate › Hinge and Attachments
Filed Feb 24, 200460,000 milesTN

TAILGATE CABLE BROKE WITHOUT WARNING.*AK

Structure › Body › Tailgate › Hinge and Attachments
Filed Feb 23, 200462,000 milesGA

TAILGATE CABLES FAILED WHILE I WAS UNLOADING BACK OF AVALANCHE. I FELL TO THE GROUND, ALONG WITH COMPUTER EQUIPMENT I WAS CARRYING. BOTH TAILGATE CABLES BROKE AND TAILGATE FELL OFF TRUCK. DAMAGE TO TAILGATE PAINT, MOLDING AND LATCH ASSEMBLY. DEALER QUOTED APPROXIMATELY $900 WORTH OF DAMAGE.*AK

Parking Brake
Filed Feb 23, 200410,000 milesCT

PARKING DOES NOT WORK AND CABLE IS TO LONG FOR ANY ADJUSTMENTS. *AK

TiresCrash
Filed Feb 18, 200425,330 milesTX

STANDARD TIRES ISSUED WITH VEHICLE WERE OFFROAD WRANGLER HP WHICH HAVE VERY POOR RAIN HANDLING CAPABILITIES. I WAS NOT NOTIFIED OF THIS OR GIVEN OPTION OF SWITCHING TO HIGHWAY TIRES WITH BETTER RAIN CAPABILITY. AS A RESULT OF THE POOR CONTROL OF VEHICLE IN RAIN, FRONT EDGE WAS DAMAGED WHEN ENTERED PARKING LOT AND WAS TRYING TO TURN ON WET PAVEMENT AND SLID INTO WALL WHEN STEERING WAS NON-RESPONSIVE DUE TO TIRE SLIDING INSTEAD OF TURNING. SPEED WAS LESS THEN 10 MPH. I HAVE FOUND SEVERAL ARTICLES ON INTERNET INDICATING SHOULD EITHER REPLACE THOSE TIRES OR HAVE THEM "SIPED" TO ACHIEVE BETTER CONTROL IN RAIN. SINCE MY AVALANCHE IS TWO WHEEL DRIVE I NEVER THOUGHT MUCH IF ANY ABOUT OFFROAD USE OR THAT THE STANDARD TIRES WOULD BE SO GEARED UP FOR OFFROAD USE AS TO MAKE THEM HANDLE POORLY IN RAIN. CAPITOL CHEVROLET SERVICE MANAGER CONFIRMED THIS INFORMATION WITH ME. I HAVE 40 YEARS EXPERIENCE DRIVING IN THE NORTH UNDER ALL CONDITIONS WITH MILITARY AND CIVILIAN VEHICLES AND HAVE NEVER HAD THIS KIND OF PROBLEM BEFORE WITH ANY VEHICLE WITH ANY KIND OF TIRE. MILITARY VEHICLE TIRES ARE VERY OFFROAD ORIENTED BUT NEVER HAD THIS KIND OF PROBLEM IN RAIN. THANKS. *AK

Structure › Body › Tailgate › Hinge and Attachments
Filed Feb 12, 2004IL

VEHICLE WAS PARKED IN FRONT OF THE DRIVEWAY, DRIVER PULLED DOWN THE TAILGATE, AND CABLE SNAPPED IN HALF. CONSUMER WAS ABLE TO LIFT THE CABLE UP AND PUT IT INSIDE OF THE TRUNK AREA. BOTH CABLES WERE STILL ATTACHED TO THE BODY OF THE TRUCK. CONSUMER NOTIFIED DEALER ABOUT THE PROBLEM. *AK

Power Train › Axle Assembly
Filed Feb 11, 2004106,607 milesNY

OVERTIME I KEPT HEARING A WHINING NOISE, SMELL OF OIL, HEAT AND LIGHT VIBRATION FROM THE DRIVELINE. AT THE DEALERSHIP ON A 100, 000 MILE TOTAL OIL, TRANSMISSION AND COOLANT CHANGE (DID THIS AT 97,018 MI. 1/2/04). THE MECHANIC DID NOTICE A BIT OF PLAY IN THE FRONT & REAR DRIVELINE (DRIVE SHAFTS FROM TRANSFER CASE TO THE FRONT WHEEL AXLE CASE AND THE REAR AXLE CASE), SOME OIL LEAKAGE ON THE RIGHT FRONT AXLE, BOTH SIDES OF THE REAR AXLE, THIS WAS NORMAL HE TOLD ME. MECHANIC FOUND BOTH FINE AND SMALL PIECES OF METAL IN THE FRONT 4X4 TRANSMISSION CASE, BUT SAID THIS WAS NOT A BIG PROBLEM. MECHANIC SUGGESTED THAT I SHOULD HAVE THE U-JOINTS REPLACED SOMETIME ON THE DRIVE SHAFTS AND THIS WOULD STOP THE NOISE AND VIBRATION. AT COLDWATER, MI. (1/14/04), I HAD TO REPLACE A RIGHT FRONT HUB BEARING; MECHANIC REPORTED TO ME THAT HE WOULD LIKE TO INSPECT THE REAR AXLE FOR NOISE. MECHANIC FOUND SOME PLAY IN THE DRIVELINE U-JOINTS, RIGHT REAR AXLE AND PINION SHAFT, AND SOME NOISE COMING FROM THE DIFFERENTIAL. ON 1/26/04 I HAD BOTH REAR & FRONT DRIVESHAFT U-JOINTS REPLACED & BALANCED (FLEET PRIDE SAID THERE WAS SOME PLAY IN THEM). THE NOISE AND VIBRATION STOPPED, BUT THE OIL & HOT SMELL STAYED. THEN THE LIGHT VIBRATION AND SOME NOISE (BETWEEN THE SPEEDS OF 40-75 MPH) STARTED TO RETURN IN JUST 150 MILES. AT 106,606 MILES THE REAR AXLE STARTED TO MAKE A CLUNKING NOISE AND HARD VIBRATION THEN STOPPED TURNING AT 106,607 MILES. I HAD THE REAR AXLE REMOVED AND FOUND THAT THE MAIN BEARING ON THE LEFT

Exterior Lighting
Filed Jan 28, 2004TN

MY 2002 CHEVROLET AVALANCHE HAS SEVERAL PROBLEMS. FIRST THE REAR WINDOW AND MID TAILGATE LEAKS INTO THE PASSENGER AREA. I HAVE TAKEN IT TO THE DEALER 4 TIMES NOW AND IT IS STILL DOING THE SAME THING. THERE IS MOISTURE IN THE DAYTIME DRIVING LIGHTS THAT WILL NOT GO AWAY. THE RT REAR SEAT BELT LATCH IS HARD TO LATCH WITHOUT SOMEONE HELPING THE PASSENGER THAT SITS IN THAT SEAT. I HAVE 17 INCHE TIRES WITH A 16 INCH SPARE HOW SAFE IS THAT??? I HAVE OIL CONSUMPTION AT LEAST 1 QUART PER 1,000 MILES VEHICLE ALSO BLOWS BLACK, BLUE AND WHITE SMOKE. THEY ARE DOING A CONSUMPTION TEST NOW. THE UNIVERSAL JOINT POPS WHEN CHANGING FROM PARK TO REVERSE AND TO NEUTRAL AND BACK. THERE IS CLUNKING SOUND WHEN PULLING IN OR OUT OF A PARKING SPACE TURNING EITHER LEFT OR RIGHT. EMERGENCY BRAKE GOES ALL THE WAY TO THE FLOOR AND DOES NOT WORK. I HAVE HAD TO THE DEALER SEVERAL TIMES AND IT SEEMS NOTHING GETS FIXED.*AK

Tires
Filed Jan 27, 200444,000 milesMD

FRONT PASSENGER'S SIDE TIRE BUBBLED ON THE SIDE. AS A RESULT, THE CONSUMER CONTINUED TO ROTATE TIRES PREMATURELY. *AK THE ROTATION DID NOT STOP THE TIRES FROM PUSHING OUTWARD IN THE THREAD AND TIRE WEAR. TREAD WEAR WAS ONLY 27%. *SC

Structure › Body › Tailgate › Hinge and Attachments
Filed Jan 27, 200420,000 milesHI

I HAVE A 2002 CHEVY AVALANCHE. THE DRIVER SIDE CABLE THAT SUPPORTS THE TAILGATE SNAPPED WHILE I WAS STANDING ON THE TAILGATE. LUCKILY THE PASSENGER SIDE CABLE HELD OR ELSE I WOULD HAVE HIT THE GROUND PRETTY HARD, NOT TO MENTION DAMAGE TO MY TAILGATE. THE CABLE APPEARS TO BE COMPLETELY CORRODED. *JB

Power Train
Filed Jan 18, 200418,000 milesMI

TRANSMISSION AND/OR REAR AXLE LOCKS UP WHILE VEHICLE IS IN MOTION CAUSING ERRATIC VEHICLE HANDLING AND/OR LIFE-THREATENING SITUATION. * CB

Engine and Engine Cooling
Filed Jan 15, 2004600 milesCA

IT STALLS WHEN ACCELERATING FROM A TURN. MOSTLY ON RIGHT TURNS AS YOU ACCELERATE OUT OF THE TURN THE VEHICLE DIES. IT STARTS RIGHT BACK UP, BUT IT DOES THIS INTERMITTENTLY ABOUT ONCE A WEEK. THE TRUCK HAS BEEN TO TWO DIFFERENT DEALERS A TOTAL OF 5 TIMES FOR THIS PROBLEM. NEITHER ONE CAN DUPLICATE THE PROBLEM. IT HAPPENED AGAIN THIS WEEKEND. I AM AFRAID THAT MY HUSBAND OR ANOTHER MEMBER OF MY FAMILY IS GOING TO GET HURT IN THIS TRUCK. I AM TRYING TO DEAL WITH GM BUT THEY ARE GIVING ME THE RUN AROUND. THEY CAN'T DO ANYTHING IF THEY CAN'T DUPLICATE THE PROBLEM.

Engine and Engine Cooling › Exhaust System
Filed Jan 15, 2004IL

THIS COMPLAINT IS REGARDING OUR CHEVY AVALANCHE. IT WAS PURCHASED IN MAY, 2002. SHORTLY AFTER PURCHASING IT, WE NOTICED THAT IT WAS CONSUMING QUITE A BIT OF OIL. WE WERE GIVEN AN EXPLANATION THAT THE MOTOR WAS NEW, THE RINGS HAVEN'T SEATED YET AND 3 DIFFERENT TYPES OF OIL HAVE BEEN PLACED IN OUR VEHICLE -- ONE OF SUCH (STRAIGHT 30W) IS SPECIFICALLY MENTIONED IN THE OWNERS MANUAL NOT TO ADD. NOW OUR VEHICLE IS STILL BURNING OIL AND HAS BEGUN TO BLOW BLUE SMOKE OUT THE TAIL PIPE. WE HAVE CONTACTED THE DEALER, THE MANUFACTURER, THE BETTER BUSINESS BUREAU, THE STATES ATTORNEY'S OFFICE. CURRENTLY THE MANUFACTURER HAS US UNDERTAKING AN OIL CONSUMPTION TEST. THE BODY (THE PLASTIC PART) SHORTLY AFTER PURCHASING (WHEN THE WEATHER GOT HOT) STARTED TO DETACH FROM THE METAL PART IN THE FENDER AREA AND THE PLASTIC PANELS IN THE BACK OF THE BED ARE WARPED. WE ARE NOT HAPPY.

Power Train
Filed Jan 15, 2004MS

I HAVE NOT GIVEN PERMISSION TO THE DEALERSHIP SERVICE DEPARTMENT TO START REPAIRS. THEY TOLD ME IT WAS THE REAR AXLE OR REAR END THAT WAS DAMAGED BEYOND REPAIR AND MUST BE REPLACED. I WAS QUOTED A REPAIR COST OF $2,400 FOR A USED PART AND $3,000 FOR A NEW PART. THIS TRUCK HAS AROUND 42,000 MILES AND WAS PURCHASED JUNE 1, 2003. I HAVE HAD MULTIPLE PROBLEMS RANGING FROM REPLACEMENT OF CD'S TO A DOOR WINDOW MOTOR PROBLEM. I INQUIRED/COMPLAINED ABOUT A NOISE IN THE REAR END AT AROUND 25,000 MILES PRIOR TO THE BREAKDOWN. HOWEVER, THEY COULD NOT FIND THE PROBLEM. THE TAILGATE WOULD FALL OPEN WHEN LOCKED OCCASIONALLY, BUT THIS WAS ADJUSTED AFTER TAKING IT BACK FOR REPAIR. I HAVE ALSO REPLACED ONE HUB ASSEMBLY ON THE FRONT OF THE TRUCK AT A COST OF $250.00. THERE IS AN OIL USAGE PROBLEM THAT REQUIRES AN ADDITIONAL QUART TO BE ADDED BETWEEN CHANGES. I PERSONALLY THINK THAT THIS TRUCK IS A LEMON AND NEEDS TO BE RESEARCHED TO DISCERN IF IT HAS HAD SOME PREVIOUS MECHANICAL PROBLEMS. ALTHOUGH IT WAS PURCHASED NEW THERE IS A POSSIBILITY THAT IT COULD HAVE HAD SOME MALFUNCTIONS BEFORE IT WAS DELIVERED. I MISPLACED MY RECEIPTS, AND I'M NOT SURE THAT THE SERVICE DEPARTMENT WILL GIVE ME ANOTHER COPY. HOWEVER, I WILL SEARCH FOR THEM AS VERIFICATION THAT I TOOK THE TRUCK IN ON SEVERAL OCCASIONS FOR VARIOUS AND SUNDRY COMPLAINTS.

Structure › Body
Filed Jan 13, 2004SC

DISCOLORATION OF CARGO COVERS AND BODY ARMER.

Structure › Body › Tailgate › Hinge and Attachments
Filed Jan 11, 200454,653 milesOH

ONE OF MY TAILGATE CABLES BROKE ABRUPTLY WHILE I WAS CLIMBING ONTO ONE CORNER OF THE TAILGATE. THE CORNER DROPPED ENOUGH THAT I WAS DROPPED BACK TO THE GROUND. (I WEIGH ABOUT 185 LBS). I THEN INSPECTED THE OTHER CABLE AND SAW NO EVIDENCE OF A PROBLEM, BUT WHEN I LEANED ON THAT CORNER OF THE TAILGATE, THE SECOND CABLE ALSO BROKE. I CALLED MY DEALER, BUT SINCE I WAS OUT OF WARRANTY ON MILEAGE, I WAS TOLD THAT IT WOULD NOT BE COVERED AND THAT THERE WERE NO SERVICE BULLETINS. I THEN OPENED A FILE WITH GM FIELD SERVICE, AND HAVE NOT HEARD ANY RESPONSE.*AK

Parking Brake
Filed Jan 2, 20044,000 milesFL

PARKING BRAKE WHEN APPLIED WENT TO FLOOR AND DID NOT HOLD UPON HAVING VEHICAL CHECK BY DEALER FOUND ADJUSTMENT TO BE FULLY ADJUSTED AND BRAKE SHOES TO BE WORN SINCE THE BRAKES WERE NEVER ADJUSTED BY ANYONE THIS HAD TO COME FROM THE FACTORY. I HAD TO HAVE NEW BRAKE SHOES INSTALLED AND EVERY THING ADJUSTED PROPERLY FOR WHICH I HAD TO PAY FOR I FEEL THIS WAS A MANUFACTURE ERROR I THINK THEY SHOULD OF HAD TO PAY FOR THIS. *AK

Structure › Body › Tailgate › Hinge and Attachments
Filed Dec 31, 200338,000 milesTX

THE TAILGATE CABLES ON MY 2002 CHEVY AVALANCHE UNEXPEDEDLY BROKE WHILE A FRIEND AND I WERE UNLOADING A HOME GYM. BOTH CABLES SNAPPED IN THE MIDDLE AT THE SAME TIME. THIS RESULTED IN THE TAILGATE DROPPING AND MY FRIEND AND I ALMOST FALLING WITH THE HOME GYM ON TOP OF US. I SLIGHTLY STRAINED MY BACK BUT WE HAD NO SIGNIFICANT INJURY. LUCKILY WE HAVE GOOD BALANCE.

Structure › Body › Tailgate › Hinge and Attachments
Filed Dec 31, 200325,931 milesFL

BOTH OF MY TAILGATE CABLES SNAPPED WHILE UNLOADING AN ATV. LUCKILY I WAS NOT INJURED WHEN THE ATV, RAMPS, AND THE TAILGATE ALL FELL WHEN BOTH CABLES SNAPPED AT THE SAME TIME. 2002 CHEVY AVALANCHE 2500 4X4

Fuel System, Gasoline › Storage › Tank Assembly › Filler Pipe and Cap
Filed Dec 30, 200310 milesCA

VERY DIFFICULT TO FILL FUEL TANK. MUST HOLD NOZZLED TIGHTLY AGAINST FILLER OPENING. I HAVE COMPLAINED TO THE DEALER ABOUT THIS SINCE I PURCHASED IT. THEY "FIXED" IT, BUT THE DIFFICULTY CONTINUES.

Structure › Body › Tailgate › Hinge and Attachments1 injured
Filed Dec 28, 200355,173 milesWI

TAILGATE CABLE SNAPPED ON A 2002 CHEVROLET AVALANCHE WHILE LOADING ATV. CABLES SNAPPED IN THE MIDDLE OF THE CABLE AND NOT AT ENDS. I WAS ASSURED BY SALES REPRESENTATIVE THAT THE TAILGATE CAN HANDLE THE WEIGHT OF AN ATV. THE THE TRUCK BED HAS AN ATV TREAD EMBEDDED INTO THE MAT TO ADD TRACTION WHILE LOADING AND UNLOADING. I BELIEVE THE CABLES NEED TO BE RECALLED AND CORRECTED BEFORE SOMEONE ELSE IS INJURED. I WAS QUOTED AN ESTIMATE OF $123.00 TO FIX. I WANT THE MANUFACTURER TO PAY FOR THE DAMAGE SINCE IT RESULTED IN A MANUFACTURING DEFECT.*AK

Engine and Engine Cooling
Filed Dec 9, 2003CA

2002 CHEVROLET AVALANCHE 2500 HAS A MISS IN THE ENGINE AT HIGHWAY SPEEDS THAT CANNOT BE FIXED AT THE DEALERSHIP. CHEVROLET SAYS IT IS "ENGINE FADE AND A STIFF SUSPENSION". IT IS A POWER TRAIN PROBLEM, PERHAPS IN THE TRANSMISSION. IT IS NOTICEABLE WITH OR WITHOUT CRUISE CONTROL ON AND PRONOUNCED WHEN CLIMBING HILLS OR TOWING ANY LOAD. THE DEALER (LARRY GREEN CHEVROLET IN BLYTHE CA AND CHEVROLET)BOTH HAVE OPEN FILES ON THE PROBLEM. ANOTHER VEHICLE FROM THE SAME DEALER WAS REPURCHASED BY CHEVROLET AND THE REPLACEMENT VEHICLE HAS THE SAME PROBLEM. ALL VEHICLES ARE WITHIN 100 VIN 'S OF EACH OTHER.*AK

Service Brakes, Hydraulic
Filed Dec 5, 20038,831 milesCA

AT 8000 MILES, WE BROUGHT OUR TRUCK IN FOR SQUEAKING AND GRINDING BRAKES. THE RIGHT REAR BRAKE WAS METAL TO METAL, THE CALIPER BOOTS WERE CRACKED AND TORN, THE LEFT SIDE WAS ALMOST METAL TO METAL AND THE RIGHT ROTOR WAS WORN DOWN. WE WENT TO THE DEALERSHIP AND COMPLAINED. STEWART DEALERSHIP IN COLMA, CA INSPECTED IT, AGREED THAT IT WAS UNDER OUR EXTENDED WARRANTY. LESS THAN 8000 MILES LATER WE BROUGHT IN OUR AVALANCHE & THE REAR BRAKES & EMERGENCY BRAKE WAS METAL TO METAL AND THE FRONT BRAKES ARE 50%. WE TOOK THE TRUCK BACK TO STEWART WHO DID A 28 POINT INSPECTION. WHEN WE GOT THE INSPECTION PAPERWORK BACK, IT SAID THE REAR BRAKES WERE METAL TO METAL, THE FRONT BRAKES WERE 4/32 AND THE EMERGENCY BRAKE WAS INSPECTED AND OK.. THE EMERGENCY BRAKE IS GONE AND THEY SAID IT DIDN'T REQUIRE ATTENTION!! THEY SAID ITS FROM REGULAR WEAR AND TEAR AND NOT COVERED UNDER WARRANTY. WE DECIDED TO TAKE THE TRUCK TO ELLIS BROOKS CHEVROLET IN SF. THEY SAID THAT THE REAR BRAKES & EMERGENCY BRAKE WAS METAL TO METAL. THEY SAID THIS WAS NORMAL WEAR AND TEAR AND NOT COVERED UNDER WARRANTY. *JB

Structure › Body › Tailgate › Hinge and Attachments
Filed Dec 4, 200327,500 milesFL

THE TAILGATE CABLES SNAPPED ON MY 2002 AVALANCHE. THE FAILURE POINTS ON THE CABLES WERE RUSTED AND CORRODED. *NLM

Latches/Locks/Linkages › Tailgate › Latch
Filed Nov 28, 200328,000 milesIA

2002 CHEVROLET AVALANCHE DRIVERS SIDE TAIL GATE CABLE FAILURE. APPROXIMATELY 28,000 MIES ON THE VEHICLE. OWNER WAS SITTING ON THE TAIL GATE WHEN FAILURE OCCURRED. *AK

Structure › Body › Tailgate › Hinge and Attachments
Filed Nov 25, 2003FL

BOTH MY TAILGATE CABLES SNAPPED AT THE SAME TIME ON MY 2002 CHEVY AVALANCHE ON A BOY SCOUT CAMP OUT. TWO OF THE FATHERS (ABOUT 400 LBS) WERE SITTING ON THE TAILGATE WHEN THEY BOTH SNAPPED. LUCKY THAT THEY LANDED ON THEIR FEET AND DID NOT GET HURT. BOTH LOOK LIKE THEY ARE BLACK AND CORRODED FROM THE INSIDE. SNAPPED AT THE SAME PLACE ON BOTH CABLES. *LA

Visibility › Glass, Side/Rear
Filed Nov 20, 2003WA

CONSISTENT CRACKING OF ENCAPSULATION SURROUNDING MIDGATE WINDOW OF 2002 CHEVROLET AVALANCHES BUILT PRIOR TO OCTOBER 2001. *LA

Tires
Filed Nov 19, 200338,000 milesIN

WHILE DRIVING VEHICLE AT 72 MPH FRONT DRIVER'S SIDE TIRE BLEW OUT, CAUSING THE CONSUMER TO PULL OFF THE ROAD. *AK

Service Brakes, Hydraulic › Foundation Components › Disc
Filed Nov 16, 200335,585 milesPA

I OWN A 2002 CHEVY AVALANCHE THAT II AM THE SECOND OWNER. THERE IS LESS THAN 36,000 MILES ON THE VEHICLE WHILE WE TRAVELING WE NOTICE THE BRAKES SQUEALING. BEFORE WE COULD MAKE IT HOME WE HAD METAL TO METAL AND HAD TO USE ARE TRAILER BRAKES TO HELP STOP US. WE HAVE THREE CHILDREN AND HAD TO TRAVEL TWO HOURS ON A SUNDAY HOME UNSAFE. WE IMMEDIATELY TOOK IT TO A BRAKE SPECIALIST AND THEY INFORMED US THAT WE WOULD NEED 4 NEW ROTORS. THE SERVICEMAN STATED THAT THE CALIPER HAD A PROBLEM AND IT BURN THE BRAKE PADS COMPLETELY OFF THE ROTORS AND THE ROTORS WERE JUNK. HE ALSO STATED THIS IS A KNOW PROBLEM AND WE WERE NOT THE FIRST. THE ROTORS WERE PEELING. WHEN I CONTACTED OUR GMC DEALER THEY HAD A GMC REP. LOOK AT OUR ROTORS. THE REPRESENTATIVE SAID THEY COULD NOT DO ANYTHING ABOUT IT, THAT THE BRAKES ARE WEARABLE AND NOT COVERED UNDER THE WARRANTY. MAYBE IF WE WERE THE 1ST OWNER THEY MIGHT BEEN ABLE TO HELP US. THE DEALER STATED THIS MIGHT OF BEEN A SAFETY ISSUE. THE GMC REP SAID THEY SHOULD OF HAD IT TOWED. OUR DEALER DID STATE THEY ARE HAVING A LOT OF PROBLEMS WITH THE ROTORS AND CALIPERS AND FORD, JEEP, CHRYSLER WERE ALSO. WE HAD TO HAD TO SPEND OVER $800 TO GET OUR VEHICLE SAFE. WE DRIVE OUR CHILDREN TO DAY CARE AND WANT TO BE SAFE. I AM VERY UPSET. WE HAD TO DRIVE OVER TWO HOURS TO GET HOME AND HAD TO USE OUR TRAILER BRAKES TO HELP STOP US... I AM SURE WE WILL NEED TO BE REPLACING THOSE BRAKES PROBLEM SOON BECAUSE OF THIS. I FEEL THIS SHOULD HAVE BEEN COVERED UNDER OUR WARRANTY.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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