Page 8 of 15 · complaints 351–400 of 749

2013 Volkswagen Passat complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Air Bags
Filed Jul 14, 201751,500 milesFL

THE REPAIRED CLOCK SPRING FAILED AGAIN PER DEALER. SO THE AIR BAG DOESN'T WORK AND NEITHER DOES THE HORN OR ANY OTHER STEERING WHEEL CONTROLS. SHE WAS DRIVING AND TURNED THE STEERING WHEEL AND HEARD A POP !

Air Bags
Filed Jul 14, 2017NY

"TAKATA RECALL DATE 2/9/2016. AND IN MAY 2016 INFORMED BY VW OF HIGH RISKS. AND IMMINENT DANGER...NO FURTHER RESPONSE TO INQUIRIES...AS OF JULY 14,2017 NO REMEDY AVAILABLE...CONCERNED FOR SAFETY OF OCCUPANTS AND OTHER DRIVERS...SUGGEST VW LIVE UP TO THEIR ACKNOWLEDGED RESPONSIBILITY AND PROVIDE EQUITABLE AND SAFE CAR TO DRIVE OR OTHERWISE COMPENSATE SO THAT I CAN REPLACE THEIR DANGEROUS VEHICLE. APPRECIATE YOUR ATTENTION TO MY "AT -RISK: SITUATION [XXX] [XXX] [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

Air Bags
Filed Jul 9, 2017CA

TAKATA RECALL. THE DEALER REFUSES TO REPAIR MY RECALLED AIRBAGS EVEN AFTER 2 YEARS OF CONCERN. I HAVE ASKED SINCE NOTIFIED OF THE RECALL FOR THE AIRBAGS TO BE FIXED AND ALWAYS GET THE SAME AANSWER THAT THE PARTS ARE NOT AVAILABLE. I CAN NOT DRIVE THE CAR DUE TO THE SAFETY AND CAN NOT SELL THE CAR BECAUSE THERE IS AN OUTSTANDING RECALL. WHAT CAN BE DONE?

Fuel/Propulsion System
Filed Jul 7, 201798,000 milesOH

WHILE TRAVELING AT FULL SPEED, THE DIESEL ENGINE STUMBLED, THE GLOW PLUG LIGHT ILLUMINATED, THEN BOGGED TO A STOP ALONG THE SIDE OF THE ROAD IN TRAFFIC. TOWED TO DEALER WHO SAID ALL DIESEL COMPONENTS EXCEPT THE FUEL TANK INCLUDING ALL THE HOSES AND TUBING WOULD NEED TO BE REPLACED BECAUSE THE HIGH PRESSURE FUEL PUMP FAILED SENT METAL SHAVINGS THROUGHOUT THE SYSTEM. CAR HAS 98K MILES AND HAS NOT YET HAD ANY DIESEL FIX INSTALLED AS PART OF THE DIESEL SCANDAL. WAS GOING TO HOLD ONTO CAR FOR A SHORT TIME LONGER THEN SELL BACK TO VW. BOY, WHAT A COSTLY MISTAKE BECAUSE THE CAR MUST BE RUNNING TO RETURN IT. NOT HAPPY WITH VW FOR THIS AND A HANDFUL OF OTHER SERIOUS FAILURES AND ILLEGAL (AND QUITE FRANKLY, SHOCKINGLY BRAZEN) BEHAVIORS THIS COMPANY HAS DEMONSTRATED. MY ADVICE IF YOU STILL HAVE A TDI, DON'T WAIT, TURN IT IN NOW. MY ADVICE FOR FUTURE VAG (VW/AUDI/PORSCHE) BUYERS, THESE VEHICLES ARE NOT WELL DESIGNED FOR RELIABILITY AND ARE VERY EXPENSIVE TO MAINTAIN. FURTHERMORE, VAG HAS PROVEN ITSELF TO PUT PROFITS ABOVE ALL ELSE INCLUDING YOUR SAFETY AND WITH COMPLYING WITH LAWS. BEST TO BUY SOMETHING ELSE AND LET THIS DISHONEST COMPANY SUFFER UNTIL IT REALIZES IT MUST DO BETTER. IF YOU JUST HAVE TO HAVE ONE OF THE PRODUCTS OF THIS DISHONEST COMPANY, BE SURE TO NEVER LET THE WARRANTY EXPIRE AS LONG AS YOU OWN IT BECAUSE ODDS ARE YOU WILL NEED IT OVER AND OVER TO COVER THE FREQUENT AND EXPENSIVE REPAIRS...THE DIESEL FUEL EFFICIENCY WILL NEVER PAY BACK DUE TO THE FREQUENT REPAIR COSTS.

Air Bags
Filed Jul 3, 2017TN

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE TO HALLMARK VOLKSWAGEN AT COOL SPRINGS (620 BAKERS BRIDGE AVE, FRANKLIN, TN 37067) AND THE MANUFACTURER WHO STATED THAT "IT WAS UP TO THE FEDERAL GOVERNMENT" AND THEY COULD NOT ASSIST. THE MANUFACTURER ALSO STATED THAT PARTS WOULD POSSIBLY BE AVAILABLE IN SEPTEMBER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Engine
Filed Jun 26, 2017NJ

ENGINE LIGHT POPS UP AND EPC CODE. HARD TO PICK UP SPEED

Air Bags
Filed Jun 22, 2017VA

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (CHECKERED FLAG LOCATED AT 3033 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452 877-863-8193) WHO STATED THAT THE RECALL REMEDY PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air BagsCrash
Filed Jun 19, 201796,500 milesNH

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING 55 MPH, THE VEHICLE WAS REAR ENDED AND THEN CRASHED INTO THE PRECEDING VEHICLE. A POLICE REPORT WAS FILED. THERE WERE A TOTAL OF FOUR VEHICLES IN THE CRASH. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES REPORTED. THE INSURANCE COMPANY RETRIEVED THE VEHICLE FOR EVALUATION AND THE DEALER WAS NOT CONTACTED. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 96,500.

Exterior Lighting
Filed Jun 16, 201738,000 milesNY

PASSENGER SIDE HEADLIGHT TURNED OFF, AFTER REPLACING BULB, IT STILL COMES OFF AND ON. AFTER TAKING IT TO THE VW DEALERSHIP THEY SAID I'LL NEED A NEW HEADLIGHT AND CONTROL UNIT MODULE. THIS EXACT PART WAS RECALLED FOR THE SAME ISSUE FOR MY MAKE AND MODEL BUT THEY ARE STATING MY VIN # IS NOT ELIGIBLE. THEY NEED TO EXPAND THEIR RESEARCH AS I'VE NOTED OVER 97 OTHER OWNERS HAVING THE SAME ISSUE BUT ARE NOT UNDER THIS RECALL.

Air Bags
Filed Jun 14, 2017CA

LETTER REGARDING SAFETY RECALL 69M9 - TAKATA SDI DRIVER FRONTAL AIRBAG. *LD THE CONSUMER STATED THE VEHICLE HAS NOT BEEN IN USE DUE TO THE AIRBAG NOT BEING REPLACED. UPDATED 06/14/2017*JS

Engine
Filed Jun 12, 2017MD

STALLING, SPUTTERING ERRATICALLY. IT SPUTTERS, BUMPS AND MAY STALL. WHEN IT STALLS IT IS NECESSARY TO TURN IGNITION COMPLETELY OFF AND START AGAIN IN PARK.

Air Bags
Filed Jun 9, 2017FL

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (WALLACE AUTOMOTIVE VOLKSWAGEN IN STUART, FLORIDA) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. ...UPDATED 07/11/17 *BF THE CONSUMER STATED 07/12/2017*JS

Air Bags
Filed Jun 5, 2017NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT REACHED OUT TO THE DEALER (VOLKSWAGEN IN LYNBROOK). THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Jun 2, 201769,800 milesPA

TAKATA RECALL - I'M PLACING MYSELF IN DEBT DUE TO THE REPAIRS FOR A CAR THAT ISN'T THAT OLD. I'M HAVING ELECTRICAL PROBLEMS, STEERING WHEEL AND BRAKE ISSUES. THIS COMPANY HAS NUMEROUS ISSUES, RECALLS AND LEGAL ISSUES WITH THEIR CARS. I DIN'T SIGN-UP TO PAY ALL THIS MONEY OUT OF POCKET, AND THE AIRBAG RECALL STILL ISN'T AVAILABLE. THEY WERE SUPPOSED TO FIX THE STEERING WHEEL RECALL, AND NOW MY HORN DOESN'T WORK OR ANY CONTROLS ON THE STEERING UNIT. NOW HOW MUCH MORE MONEY DO I HAVE TO PUT INTO THIS CAR? I'M GOING TO NOTIFY THE BETTER BUSINESS BUREAU. I EXPECT CERTAIN EXPENSES, BUT THIS IS A BIT MUCH AND UNFAIR TO THE CONSUMER TO INCUR MORE DEBT THAN ANTICIPATED. I HAVE OBLIGATIONS AND I HAVE TO BE AT WORK AND CAN'T AFFORD TO BE OFF DUE TO ALL THESE MECHANICAL ISSUES. ESPECIALLY WHEN THE CONSUMER IS PAYING A CAR NOTE AND THE CAR WAS NEVER REPORTED IN AN ACCIDENT. WHAT DO YOU PROPOSE I DO AT THIS POINT?

Air Bags
Filed Jun 2, 2017RI

I RECEIVED A LETTER NOTIFYING ME OF THE RECALL OVER A YEAR AGO AND STILL THE DEALERSHIP WHERE I SERVICE MY CAR IS UNABLE TO HELP WITH THE RECALL AND THEY SAY THEY HAVE NO DIRECTION AND ARE WAITING FOR FURTHER DETAILS FROM VW IN TERMS OF HOW TO ADDRESS THE RECALL. I HAVE CONTACTED THE DEALERSHIP SEVERAL TIMES AND THEY JUST SAY THEY CAN'T DO ANYTHING ABOUT IT.

Air Bags
Filed Jun 1, 2017OR

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

Steering › Steering Wheel/Handle Bar
Filed May 31, 201733,000 milesCA

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE BUTTONS ON THE STEERING WHEEL FAILED AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE VOLKSWAGEN OF VAN NUYS DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL CLOCK SPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

Air Bags
Filed May 31, 201740,023 milesSC

TAKATA AIRBAG RECALL. RECALL WAS PUT OUT TO BE DONE OVER A YEAR AGO AND THE ISSUE STILL HASNT BEEN RESOLVED. I DO NOT FEEL SAFE DRIVING THIS CAR AND CANT FIGURE OUT WHY THERE STILLISNT A FIX YET.

Air Bags
Filed May 26, 201740,000 milesOH

TAKATA RECALL - VW HAS NOT PERFORMED THE AIRBAG RECALL OF 2/9/2016 - 15 MONTHS & COUNTING IS OUTRAGEOUS. VW CAN PROVIDE NO ESTIMATE ON WHEN THE RECALL CAN BE PERFORMED & REFUSES TO OFFER ANY ALTERNATIVES. UNSAFE & UNACCEPTABLE.

Air Bags
Filed May 22, 2017VA

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed May 22, 2017NJ

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V078000 (AIR BAGS) AND 15V483000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT TO SPEAK WITH HER LOCAL DEALER. THE CONTACT STATED THAT THE DEALER, WORLD VOLKSWAGEN LOCATED ON ROUTE 33 IN NEPTUNE NEW JERSEY, HAD BEEN AVOIDING HER AND INFORMED HER THAT THEY DID NOT HAVE THE AVAILABLE TOOLS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Engine
Filed May 22, 201747,300 milesDE

I OWN A 2013 VW PASSAT DIESEL WHICH HAS A BAD NITROGEN OXIDE SENSOR AT 47,300 MILES. I HAVE LEARNED THAT THIS PART IS NOT COVERED UNDER EMISSIONS WARRANTY AND MANY OTHER VW CAR OWNERS HAVE EXPERIENCED FAILURES WITH THIS SAME SENSOR. WITH ALL THE CURRENT EXISTING DIESEL EMISSION PROBLEMS AND FINES, YOU WOULD THINK THAT THIS CRITICAL SENSOR WOULD BE PART OF THE EMISSIONS WARRANTY. MY LOCAL VW DEALER AND THE VW CORPORATION WANTS ME TO PAY OVER $800 TO FIX A CRITICAL EMISSION PROBLEM WHICH IS AN ONGOING ISSUE WITH MANY VW OWNERS. THIS IS A DEFECTIVE PART FOR WHICH THEY HAVE BEEN FINED IN THE PAST (2005). ALL VEHICLES WITH THIS DEFECTIVE NITROGEN OXIDE SENSOR ARE INCREASING THE WORLD POLLUTION. WHY IS THIS SENSOR NOT PART OF A RECALL, NOT PART OF AN EXTENDED EMISSIONS WARRANTY, AND WHY AM I AND MANY OTHER OWNERS STUCK PAYING FOR DEFECTIVE PARTS? UNDER THE EMISSIONS SETTLEMENT PROGRAM, VOLKSWAGEN HAS AGREED TO "PROMOTE ZERO EMISSIONS VEHICLE TECHNOLOGY". SO, WHY IS THERE NOT A RECALL OR WARRANTY ON THE NITROGEN OXIDE SENSOR?

Air Bags
Filed May 20, 2017AR

TAKATA RECALL. I WAS RECEIVED A LETTER IN THE MAIL STATING MY VEHICLE WAS INVOLVED IN THE AIRBAG RECALL. I CONTACTED MY DEALER (CRAIN VW OF FAYETTEVILLE) AND WAS TOLD THAT AT THIS TIME THEY COULD NOT COMPLETE THE AIR BAG RECALL. I CALLED SEVERAL MONTHS LATER AND WAS TOLD THE SAME THING WITH AN ADDED JOKE OF NOT TO BE INVOLVED IN A CRASH. NOW IT IS A YEAR AND 3 MONTHS AND I STILL HAVE NOT RECEIVED A NEW AIR BAG FOR MY VEHICLE AND DO NOT EXPECT TO RECEIVE ONE IN THE NEAR FUTURE FROM WHAT I HAVE SEEN AND READ REGARDING THE RECALL. THIS IS AN UNACCEPTABLE PROBLEM THAT NEEDS TO BE FIXED AS SOON AS POSSIBLE.

Air Bags
Filed May 19, 201733,679 milesCT

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE NOTIFICATION IN APRIL OF 2016. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 33,679. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed May 15, 2017TN

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS UNABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed May 13, 201762,000 milesFL

I PURCHASED MY CAR IN 2014. I STARTED HAVING ISSUES WITH THE CAR AS SOON AS I BOUGHT IT. I STARTED HEARING A METAL NOISE AND I TOOK IT 3 TIMES TO THE DEALER AND THEY COULD NOT FIND ANYTHING, THEN I HAD A PROBLEM WITH THE A/C SUPPOSEDLY THEY FIXED. DURING THIS TIME THE CAR WAS STILL UNDER WARRANTY. SINCE 2015 I BEEN RECEIVING BY MAIL A RECALL (SAFETY RECALL 69M9) EVERY TIME I CONTACT THE DEALER THEY ALWAYS SAY THE DON'T HAVE THE AIR BAG IN STOCK. HAS BEEN 2 YEARS SINCE I RECEIVED THE FIRST LETTER AND THEY STILL HAVE NOT RECEIVED THE AIR BAGS, AND FOR THIS REASON THEY HAVE BEEN UNABLE TO SERVICE MY CAR. I FEEL VERY UNSAFE! DRIVING THE CAR LIKE THIS! NOW IN 2017 ANOTHER PROBLEM ARISE, WHEN I AM DRIVING THE CAR SUDDENLY BRAKES / STOPS. ( FEELS LIKE IT IS GOING TO TURNED OFF ON THE MIDDLE OF THE ROAD) THE EPC LIGHT COMES ON. THIS IS THE 4TH TIME IN HAPPENS WHILE DRIVING. FOR EXAMPLE THE FIRST 3 TIMES I WAS DRIVING AT 40 MILES PER HOUR AND THE CAR STARTING SHAKING AND THE SPEED DECREASED DOWN TO 20 MILES, I TRIED TO ACCELERATE AND THE CAR DIDN'T RESPONSE. I HAD TO PULL OVER AND TURN OFF THE CAR. I CAN DEFINITELY TELL IS GETTING WORST! IT HAPPENED AGAIN YESTERDAY AND WAS WORST, I WAS DRIVING AT 30 MILES PER HOUR AND I CAME TO A STOP AS SOON AS I BRAKE , THE EPC LIGHT CAME ON AND THE CAR WILL NOT ACCELERATE. THE CAR BEHIND ME ALMOST HIT ME, I COULD BE DEAD! HOW IS POSSIBLE THAT A 2013 CAR HAS SOME MANY PROBLEMS/?? IS ONLY 4 YEARS OLD AND HAS MORE ISSUES THAN AN OLDER CAR. I DON'T FEE

Air BagsCrash1 injured
Filed May 11, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PARTS WERE UNAVAILABLE FOR THE REPAIR. WHILE DRIVING 70 MPH, THE CONTACT'S VEHICLE WAS STRUCK ON THE FRONT DRIVER SIDE BY ANOTHER VEHICLE TRAVELING AT A HIGH RATE OF SPEED. THE CONTACT'S VEHICLE SPUN AROUND AND LANDED ON THE SIDE OF THE ROAD. THE SEAT BELT RESTRAINED THE CONTACT AND NONE OF THE AIR BAGS DEPLOYED. THE VEHICLE WAS TOWED TO A YARD BY THE INSURANCE COMPANY AND THE MANUFACTURER WAS NOTIFIED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED EXTENSIVELY. THE CONTACT SUSTAINED INJURIES TO THE SPINE, NECK, AND BACK, WHICH REQUIRED MEDICAL TREATMENT. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Engine
Filed May 11, 2017100,600 milesVA

CAR OVERHEATED ON DRIVE HOME. ONCE ENGINE COOLED I INSPECTED THE COOLANT AND NOTICED THAT IT WAS ORANGE OR RUST COLORED AND MILKY/NOT CLEAR. IT SHOULD BE PINK AND CLEAR. AFTER READING ABOUT VW'S HEATER CORE WARRANTY EXTENSION ON CERTAIN YEARS AND VIN'S I DETERMINED TO HAVE THE SAME ISSUES LISTED. MY HEATER CORE WAS NOT FULLY BLOCKED BUT I DID HAVE DIFFERENCES IN TEMPERATURES FROM THE DRIVERS SIDE AND PASSENGERS SIDE. VW IS NOT REPLACING MY HEATER CORE UNDER WARRANTY BECAUSE MY VIN WASN'T LISTED AS HAVING A PROBLEM. BUT THIS PROBLEM SHOULD BE EXPANDED TO COVER MORE VIN'S AS THE PROBLEM IS STILL OUT THERE. MY CAR HAS 100,600 MILES ON IT AND THERE IS NOT A FLUSH OR COOLANT CHANGE SCHEDULED FOR THE TDI'S.

Air Bags
Filed May 9, 2017CA

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air BagsCrash1 injured
Filed May 5, 201783,000 milesTN

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING 75 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE ON THE DRIVER'S SIDE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE INJURIES SUSTAINED TO THE CONTACT'S NECK, SHOULDERS, AND BACK. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED AND WAS NOT DETERMINED WHETHER IT WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE CRASH. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.

Air Bags
Filed May 4, 2017NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 165V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 07/13/17*LJ *AS

Air Bags
Filed Apr 29, 2017IL

TAKATA. AIR BAG CAN'T EVEN TRADE CAR IN DEALER WON'T ACCEPT. TIMING CHAIN FAILED AND STUCK WITH A CAR I STILL OWE 9500 ON

Air Bags
Filed Apr 26, 2017OH

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE AND THERE WAS NO ESTIMATED TIMEFRAME FOR WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air BagsCrash1 injured
Filed Apr 26, 201748,000 milesAZ

TAKATA RECALL. VW ON FREEWAY WAS HIT FROM BEHIND BY ANOTHER VEHICLE AND PUSHED VERY HARD INTO ANOTHER VEHICLE. TAKATA AIRBAG DEPLOYED (DRIVER'S SIDE ONLY). AIRBAG SENT METAL SHRAPNEL INTO FACE OF DRIVER. DRIVER [XXX] SUFFERED SERIOUS AND PERMANENT FACIAL LACERATIONS. ATTORNEY [XXX], LAW FIRM, PC, IS MAKING THIS CLAIM FOR [XXX]. PROCESS PER THE TKA SGO.PCO 05/2017. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Air Bags
Filed Apr 25, 201742,000 milesNY

MY WIFE WAS DRIVING CAR MAKES A TURN AND HEARS A NOISE IN STEERING WHEEL. THE DRIVERS SIDE AIR BAG LIGHT COMES ON. UPON FURTHER INVESTIGATION THE STEERING WHEEL ELECTRIC CONTROLS ALSO DO NOT WORK. ONLINE RESEARCH SHOWS VOLUNTARY RECALL BY VW FOR CERTAIN 2010- 2014 PASSATS FOR CLOCK SPRING. BRING TO LOCAL MECHANIC WHO TELLS ME CLOCK SPRING IS BAD AND I SHOULD BRING IT TO VW FOR REPAIRUNDER RECALL. CALL MY DEALER IN RIVERHEAD NY WHO INFORMS ME THAT EVEN THOUGH THE PASSAT IS IN RECALL RANGE THE VIN IS NOT PART OF RECALL AT THIS TIME.VW HAS RECALL FOR 420,000 CARS FOR CLOCK SPRING BUT FOR SOME REASON MINE IS NOT INCLUDED AND I WILL HAVE TO PAY 400.00 FOR REPAIR. RECALL NEEDS TO BE EXPANDED.

Air Bags
Filed Apr 21, 2017AZ

TAKATA RECALL. MY AIRBAG INFLATOR HAS NOT BEEN REPLACED IN OVER A YEAR-AND-A-HALF SINCE THE RECALL STARTED. EVERY TIME I CALL VOLKSWAGEN THEY TELL ME THERE'S NO FIX AVAILABLE. I LIVE IN ARIZONA WHERE IT'S HOT AND DRY CAN'T TRADE IN MY CAR CAUSE THE TRADE IN VALUE HAS PLUMMETED DO TO SAFETY CONCERNS AND NON DRIVABILITY.

Unknown or Other
Filed Apr 20, 2017102,000 milesWI

THE NITROSOXIDE SENSOR (NOX) HAS FAILED AGAIN. THE FIRST ONE FAILED AFTER A YEAR OF OWNERSHIP, BUT AT 53K MILES - BEYOND WARRANTEE MILEAGE. I COMPLAINED THAT THE "SENSOR" IS ACTUALLY A MODULE BECAUSE IT HAS COMPUTER COMPONENTS AND NEEDS TO BE PROGRAMED AND THEREFORE FALLS WITHIN THE 80K MILE FEDERAL EMISSION STANDARD. ALSO, A PART SHOULD NOT FAIL AFTER I YEAR OF USE AND LOW MILEAGE. VW AGREED TO PAY APPROX. 60% OF THE $900 BILL. NOW AT 102K MILES THE SECOND NOX SENSOR HAS FAILED. I'VE COMPLAINED TO VW CUSTOMER SERVICE (CASE#170369084) THAT THIS SHOULD NOT HAPPEN EVERY 50K MILES. VW WILL NOT COVER ANY OF THE COST TO REPAIR THIS FAULTY PART CITING THE VEHICLE IS BEYOND WARRANTEE. THEY COVERED A LARGE PORTION OF THE COST BEFORE AS A RECOGNITION THAT SOMETHING WITH THE PART IS NOT CORRECT. NOW THEY WON'T COVER ANY OF THE COST AFTER IT HAS FAILED A SECOND TIME. ON VW BLOG SITES THIS IS A RECURRING PROBLEM ON VW DIESELS, BUT APPARENTLY NOT AT A HIGH ENOUGH FREQUENCY FOR VW TO RECOGNIZE THE PROBLEM. I DON'T FEEL I SHOULD HAVE TO PAY FOR THIS PROBLEM AND VW CUSTOMER SERVICE SUGGESTED I FILE A COMPLAINT WITH NHTSA. WHERE DO I GO FROM HERE?

Air Bags
Filed Apr 19, 2017TX

"TAKATA RECALL" I HAVE RECEIVED A SAFETY RECALL LETTER ABOUT (NHTSA 16V078) FOR MY VW PASSAT 2013. THE LETTER EMPHASIZES THAT I SHOULD "NOT DELAY IN HAVING THIS RECALL REPAIR PERFORMED". I HAVE SCHEDULED A VISIT TO VW DEALER IN ARLINGTON TX "HILEY VOLKSWAGEN ARLINGTON" THROUGH THEIR WEBSITE HTTP://WWW.HILEYVW.COM/ FOR 04/20/2017 09:30 AM. I HOWEVER GOT A PHONE CALL FROM THE DEALER (A REPRESENTATIVE NAMED HUMA) TODAY (04/19/2017). SHE SAID THAT THEY DO NOT HAVE THE PART TO DO THE REPLACEMENT. SHE SAID VW ONLY SENDS THEM PARTS ONCE A WEEK AND THEY DO NOT HAVE ENOUGH TO GET MY VEHICLE SERVICED TOMORROW. SHE SAID SHE WOULD CALL ME ON FRIDAY TO LET ME KNOW WHEN I SHOULD TAKE THE CAR TO THE DEALER FOR REPAIR. I AM DISTURBED THAT THEY DELAY THE REPAIR OF MY CAR WHILE THE RECALL LETTER SAYS THAT IT SHOULD BE DONE RIGHT AWAY BECAUSE, IF NOT, IT "MAY RESULT IN SERIOUS INJURY OR DEATH TO VEHICLE OCCUPANTS."

Air Bags
Filed Apr 18, 2017CA

TAKATA RECALL 69M9-TAKATA DSI DRIVER FRONTAL AIRBAG INFLATORS : I WISH TO FILE A COMPLAIN AGAINST THE ROSEVILLE VOLKSWAGEN DEALER IN ROSEVILLE CA. THIS DEALERSHIP HAS IGNORED 4 SEPARATE REQUESTS TO REPLACE AND/OR REPAIR THE DEFECTIVE TAKATA FRONTAL AIRBAG INFLATORS ON MY VW PASSAT VIN [XXX]. THIS IN ACCORDANCE WITH NHTSA 16VO78. I WOULD LIKE TO REQUEST ASSISTANCE FROM NHTSA TO COMPEL THIS WV DEALERSHIP AND/OR VOLKSWAGEN AMERICA TO REPLACE DANGEROUS FRONTAL AIRBAG INFLATOR. I WOULD GREATLY APPRECIATE WHATEVER ASSISTANCE YOU CAN PROVIDE. THANK YOU VERY MUCH INDEED! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Air Bags
Filed Apr 18, 2017TN

TAKATA RECALL ON AIRBAG. THIS HAS BEEN RECALLED FOR YEARS NOW. NO REPLACEMENT IS AVAILABLE. THIS IS A FAMILY CAR. NEED IT REPLACED OR CAR BOUGHT BACK ASAP!

Unknown or Other
Filed Apr 15, 201760,000 milesOH

GETTING CEL LIGHT FOR P202B WHICH SHOULD BE COVER UNDER EMISSION WARRANTY SINCE IT NEEDS TO HEAT BLU DEF FLUID TO COMPLY WITH EPA STANDARD AND MY LOCAL COUNTY EMISSION TEST, VOLKSWAGEN STATES THAT IT IS NOT PART OF EMISSION SYSTEM AND WANTS AROUND A THOUSAND DOLLARS TO FIX EVEN THOUGH THEY KNOW THEY HAVE PROBLEMS WITH THESE HEATERS AND HAVE UP DATED PART NUMBER TO CORRECT THE PROBLEM. THIS IS UNACCEPTABLE WITH THERE EMISSION SCANDAL STILL IN PROGRESS. THESE HEATERS NEED TO FALL UNDER EMISSION WARRENTY.

Air Bags
Filed Apr 14, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Apr 10, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Apr 8, 201715 milesTX

"TAKATA RECALL" CAR WAS RECALLED FOR LIGHTS, AFTER BEING IN THE SHOP MY CAR WOULD NOT START, I WAS TOLD MY SERVICE MANAGER THAT IT WAS DUE TO THE WEATHER, I RESPONDED WITH IT CANT BE CAUSE THE BATTERY IS HOLDING A CHARGE, I WAS KICKED OUT OF SERVICE AREA, I HAVE ALSO PAID FOR MY AIRBAGS TO FIXED AND I COMPLAINED ABOUT THE WARNING LIGHT BEFORE RECALL HAPPENED, AND BEFORE 36K MILAGE EXPERATION.. MY DAY TIME RUNNING LIGHT RECALL, HAS BEEN SERVICED THREE TIMES STILL DOES WORK.. I CANT SEE THE ROAD AT NIGHT. MY CAR SOMETIMES STAHLS IWHILE DRIVING AND WILL NOT GO OVER2KRPM, OH YOU CAN ALSO MOVE THE GEAR SHIFT WITHOUT HOLDING BUTTON DOWN WHILE DRIVING..

Air Bags
Filed Apr 6, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Apr 5, 2017UT

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Apr 4, 201722,000 milesNY

TAKATA RECALL I RECEIVED A SAFTY RECALL 69M9 APRIL 2016 AND AS OF NOW VW STILL STATES NOT READY NO PARTS WILL NOTIFY, ONE YEAR IS TOO LONG TO STILL DRIVE WITH THIS DANGEROUS CONDITION.

Air BagsCrash1 injured
Filed Mar 31, 201752,000 milesFL

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 60 MPH, ANOTHER VEHICLE CUT INTO THE CONTACT'S LANE AND CRASHED INTO THE FRONT OF THE CONTACT'S VEHICLE. THE FRONT DRIVER'S AIR BAG DEPLOYED AND THE FRAGMENTS FROM THE AIR BAG STRUCK THE CONTACT'S FACE. THE CONTACT SUSTAINED MINOR CUTS AND BRUISES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE DEALER STATED THAT IT MAY HAVE BEEN A TAKATA AIR BAG. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE FAILURE MILEAGE WAS APPROXIMATELY 52,000. PARTS DISTRIBUTION DISCONNECT.

Electronic Stability Control (esc)
Filed Mar 29, 201742,500 milesTX

THE WIRE HARNESS BURNED THROUGH INSTALLATION REACHING TO COMPRESSOR

Air Bags
Filed Mar 24, 2017FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2013 Volkswagen Passat → · Every Passat year → · How the figures are calculated →