2012 Volkswagen Jetta complaints

CAR IGNITION WILL NOT TURN OFF. WAS TOLD BY A DEALERSHIP THAT IT WAS THE STEERING COLUMN LOCK AND SHEER BOLTS WOULD NEED TO BE REPLACED. *TR

KEY WILL NOT TURN TO SHUT ENGINE OFF , TURN KEY FORWARD LIKE STARTING CAR , THEN RELEASE KEY SO IT SPRINGS BACK AND REMOVE KEY. DEFECT, COULD NOT SHUT CAR OFF WHILE PUMPING GAS, HAD TO WAIT TILL I WAS HOME TO LOOKUP ON INTERNET HOW TO TURN KEY OFF. *TR

I WENT TO PASSENGER SIDE OF PARKED VEHICLE, OPENED DOOR, AND ADJUSTED SEAT POSITION BACKWARDS SLIGHTLY. THE NEXT MORNING I STARTED CAR AND AFTER SEVERAL MILES OF DRIVING , THE SOLID (NON-BLINKING) AIRBAG LIGHT CAME ON. I CALLED 2 DEALERS IN AREA WHO TOLD ME TO BRING IT IN IMMEDIATELY FOR A $900 TO $1000 REPAIR. I HAD FAULT DIAGNOSED BY PROFESSIONAL AS A PASSENGER SIDE CURTAIN AIRBAG FAULT TO THE IGNITER - SHORT TO GROUND. I WILL NOT PAY FOR THIS REPAIR WHICH IS OBVIOUSLY A DEFECTIVE PART THAT SHOULD BE RECALLED. MY AIRBAG SYSTEM IS NOW DEACTIVATED. *TR

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE REDUCED IN SPEED AND STALLED WITHOUT WARNING. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP FAILED AS A RESULT THE FUEL PUMP AND THE FUEL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

MY CAR HAS APROX 39K MILES. HEARING A METALLIC GRINDING SOUND IN MY ENGINE WHILE DRIVING. TOOK IT TO A VW DEALER. THEY TOLD ME IT'S A HIGH PRESSURE FUEL PUMP FAILURE AND THAT NOT TO DRIVE IT AS IS. 1 WEEK LATER, PICKED UP MY "REPAIRED" CAR TO ONLY HAVE A HOWLING SOUND COMING FROM ENGINE WITHIN 1 HOUR OF PICKING IT UP. BROUGHT THE CAR BACK NEXT DAY AND WAS TOLD IT'S THE AUXILLARY FUEL PUMP FAILING. THAT WAS REPLACED. PICKED UP MY CAR YESTERDAY AND TODAY I HAVE A HIGH PITCHED HOWLING SOUND AGAIN FROM THE SAME PART OF MY ENGINE. RETURNING THE CAR AGAIN TO VW TOMORROW. I AM AFRAID TO DRIVE MY CAR. APPARENTLY THIS A COMMON PROBLEM WITH VW TDI HIGH PRESSURE FUEL PUMPS. CAR CAN DIE ON ME ANY TIME. SO FAR REPAIRS COVERED UNDER POWER TRAIN WARRANTY. THIS IS LOOKING LIKE A LEMON TO ME. *TR

THE CLOCK SPRING IN THE STEERING WHEEL FAILED. ALSO REFERRED TO AS THE STEERING COLUMN ELECTRONIC CONTROL MODULE. THE FAILURE ILLUMINATED THE AIRBAG WARNING LIGHT AND ALL THE STEERING WHEEL SWITCHES AND HORN STOPPED WORKING. IT WAS JUST OVER THE 50,000 MI WARRANTY SO DEALER WOULD NOT REPAIR. *TR

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, AN UNUSUAL NOISE AND VIBRATION EMITTED OUTSIDE OF THE VEHICLE. THE FAILURE OCCURRED WHENEVER THE ACCELERATOR PEDAL WAS ENGAGED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THERE WAS A RECALL RELATED TO THE FAILURE UNDER THE NHTSA CAMPAIGN ID NUMBER 11V490000 (FUEL SYSTEM, DIESEL) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS UNAVAILABLE.

ENGINE LIGHT AND ECM (ENGINE CONTROL MALFUNCTION) LIGHT BOTH COME ON. HAVE TAKEN THIS NEW CAR IN 6 TIMES IN 2 YEARS, AND THE LIGHTS ARE ON, YET AGAIN. AFTER VW REPLACED SENSORS (FOUR TIMES), AND WIRING (MODULE), AND HARNESS....ALL UNDER WARRANTY, THIS IS STILL A PROBLEM. AND I DO NOT KNOW IF IT IS A SAFETY DEFECT OR NOT. I WANT TO KNOW THAT BEFORE A CRASH, FIRE, OR FATALITY HAPPENS. PLEASE....IF THIS IS HAPPENING TO YOUR VEHICLE, MAKE IT KNOWN TO THIS SITE. THANKS. *TR

ACCELERATING UP FROM A STOP SIGN VEHICLE WOULD NOT SHIFT. PUSHED ON ACCELERATOR AND VEHICLE LOST ALL POWER AND WENT INTO LIMP MODE. COULD HAVE RESULTED IN ACCIDENT IF I HAD BEEN MERGING ON A VERY BUSY HIGHWAY. HAD VEHICLE TOWED TO DEALERSHIP AND THEY FOUND A ENGINE CODE BUT ARE UNABLE TO DUPLICATE AND WANT TO RETURN VEHICLE BACK TO ME WITHOUT RESOLVING DEFECT. *TR

MIDNIGHT, DRIVING BACK FROM A FRIENDS HOUSE. MY 16 MONTH OLD (OR RATHER NEW) JETTA SE 2012, SHAKES UP WHEN I TURN ON IGNITION. I GIVE IT 2-3 SECONDS TO CALM DOWN. IT DOESN'T. INSTEAD, THE EPC LIGHT GOES ON. THEN THE CHECK ENGINE LIGHT. HMM... WEIRD. THOSE WEREN'T ON LIKE 2 HOURS BACK, OR EVER INFACT. BEING THE SMART TECHIE THAT I AM, I TRY THE HIGHLY TECHNICAL SOLUTION TO ANY PROBLEM THAT I DON'T QUITE UNDERSTAND - I TRY TO TURN IT OFF AND ON AGAIN. THE SAME GOD AWFUL SHAKING AND STUTTERING. BUT NO EPC LIGHT. I THINK TO MYSELF, MAYBE THIS IS JUST A TRANSIENT THING. TRY TO PULL OUT OF THE PARKING SPACE, AND THERE IT IS ... THE [XXX] EPC AND CHECK ENGINE LIGHT. BUT MY HOME'S ONLY A MILE AWAY, MAYBE THINGS GET BETTER ON THE WAY THERE. YOU KNOW, ITS A NEW CAR (BOUGHT 16 MONTHS BACK, BRAND NEW, AND HAS ~7600 MILES ON IT). BUT NO, AS I TRY TO "DRIVE" THE PIECE OF [XXX], IT STARTS SHAKING MORE VIOLENTLY WHEN I GET TO 25 MILES AND HOUR. SO, I PULL OVER, AND A QUICK GOOGLE SEARCH TELLS ME TO STAY BELOW 20 MPH AND GET IT TO A DEALER ASAP. SO I GET THE CAR TOWED, AND THE NEXT DAY THE DEALER TELLS ME ITS A FAULTY IGNITION COIL THAT HAS BEEN REPLACED AND TESTED AND THINGS SHOULD JUST WORK. BUT I'M SCARED TO GET IN THAT CAR AGAIN. WHAT IF THIS WOULD'VE HAPPENED FARTHER AWAY FROM MY HOUSE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

APPROACHED A RED LIGHT - WAS 2ND CAR FROM LIGHT. JUST AS I STOPPED THE LIGHT CHANGED TO GREEN AND WHEN I STEPPED ON THE GAS TO GO THE CAR CUT OFF. THIS HAPPENED AGAIN ABOUT 5 DAYS LATER AND THEN TODAY I WAS GOING SLOWLY THROUGH A SHOPPING COMPLEX PARKING LOT AND THE ENGINE CUT OFF AGAIN. I HAD MY CAR IN FOR AN OIL CHANGE A FEW DAYS AFTER THE 2ND INCIDENT AND HAD THEM CHECK IT OUT BUT WAS TOLD EVERYTHING WAS OK. I WAS TOLD ABOUT 8 OR 9 MOS AGO THERE WAS A RECALL ON THE ECM AND THE DEALER CHECKED IT OUT AND ASSURED ME ALL WAS OK JUST LIKE THEY ASSURED ME THERE WAS NOTHING WRONG WHEN THEY CHECKED IT OUT AFTER THE CALL STALLED OUT ON ME. *JS

THE CAR HAD BEEN DRIVEN ALL DAY WITH NO PROBLEMS. WE PARKED FOR ALMOST TWO HOURS AND WHEN STARTING THE ENGINE, IT SOUNDED LOUD, LIKE A TYPICAL DIESEL (OURS HAD ALWAYS BEEN VERY QUIET). DROVE OUT OF THE PARKING LOT AND MERGED ONTO THE FREEWAY. THE YELLOW GLOW PLUG LIGHT STARTED TO FLASH (ENGINE CONTROL MALFUNCTION) AND THE CAR ENGINE DIED. WE HAD TO PERFORM AN EMERGENCY MANEUVER TO PULL OVER TO THE RIGHT HAND LANE AND WERE ABLE TO COAST INTO A PARKING LOT. THE CAR WAS TOWED TO A VW DEALER. WE ARE ON VACATION AND 1,500 MILES FROM HOME. THE DEALER HAS INFORMED ME THAT THEY WILL NEED TO REPLACE THE ENTIRE FUEL PUMP AND FUEL LINE SYSTEM DUE TO FUEL CONTAMINATION(?). WE HAVE ALWAYS BEEN EXTREMELY CONSCIENTIOUS AND HAVE ONLY PURCHASED MAJOR NAME BRAND DIESEL. THE SERVICE MANAGER INFORMED ME THAT THIS HAS HAPPENED 4 TIMES IN THE LAST TWO YEARS. WE ARE ON VACATION AND 1,500 MILES FROM HOME, THE REPAIRS WILL TAKE A WEEK. *TR

ON THE AFTERNOON OF APRIL 30TH, 2014 WHILE THE VEHICLE WAS IDEAL AT A STOP LIGHT THE VEHICLES POWER STEERING AND A/C GAVE OUT. AFTER INSPECTING THE ENGINE, IT WAS DETERMINED THE BELT TENSONER BROKE DUE TO A FAULTY BOLT THAT SHOULD'VE SECURED THIS PART. THIS INCIDENT HAPPEN 6 DAYS AFTER TAKING IT TO A LOCAL AUTHORIZED VOLKSWAGEN SERVICE DEALERSHIP . AS A CONSUMER AND DRIVER I FEEL A FORMAL SAFETY INVESTIGATION MUST TAKE PLACE BECAUSE A PART SUCH AS THIS SNAPPING OFF ENDANGERS MY LIFE AND THE LIFE OF THE GENERAL PUBLIC. THIS SHOULD BECOME A MAJOR CONCERN BECAUSE VOLKSWAGEN NEGLIGENCE TO DETAIL PUTS ALL DRIVERS AT RISK OF MAJOR INJURY AND OR DEATH. *TR

JUST HAD BEEN A LITTLE OVER 2 MONTHS, BEFORE I STARTED TO HEAR AND NOTICE A UNUSUAL NOISE COMING FROM THE FRONT DRIVER SIDE OF MY CAR. I STARTED TO HEAR A CONSTANT RUMBLING, GRINDING NOISE WHILE DRIVING. DIDN'T THINK OF IT MUCH AT THE MOMENT, BUT NOTIFIED THE DEALERSHIP AND THEY JUST TOLD ME TO BRING IT BACK IF IT WORSENS. I TOOK MY CAR IN THIS DAY FOR MY FIRST 10K SERVICE. THEY SUPPOSEDLY DID A MULTIPURPOSE INSPECTION AND EVEN STATED EVERYTHING IS FINE AND NORMAL (REMEMBER THIS, FOR MY NEXT MULTIPLE COMPLAINTS WILL FURTHER INTO THIS PROBLEM). *TR

I HAD TAKEN MY VEHICLE TO A NEW VW IN EL CAJON, WHERE I HAD A NEW ISSUES POP UP WITH MY A/C. MY A/C WAS NOT BLOWING AS COLD AS IT SHOULD HAVE BEEN. WHEN DRIVING I WOULD NOTICE MY A/C GO FROM COLD TO WARM A LOT. IT WOULD RANDOMLY DO IT ALL THROUGHOUT THE DAY, I WAS NEVER GETTING CONSTANT COLD AIR. I BROUGHT IT IN AND NOTIFIED THE DEALERSHIP OF THE ISSUE AND EVEN POINTED OUT A WIRE THAT SEEMED TO ME TO BE A ODD BECAUSE WIRE WAS SHOWING, THEY TOLD ME DON'T WORRY WE WILL TAKE CARE OF THIS ISSUE. THEY DID NOT DO SO THEY TOLD ME THAT THEY COULD NOT DUPLICATE THE ISSUE AND SAID EVERYTHING WAS NORMAL, EVEN THOUGH I KNEW IT WAS NOT BECAUSE I WAS THE ONE EXPERIENCING THIS ISSUE. IT SEEMED TO ME ONCE AGAIN THEY DID LITTLE AS THEY COULD TO ACTUALLY HELP ME AND GET THIS THEY SUPPOSEDLY DID ANOTHER MULTIPOINT INSPECTION AND DID NOT SAY ANYTHING ABOUT MY TIRES, SOMETHING VW KEARNY MESA SAID TO BE CUPPED AND FEATHERED, BUT YET THEY DID NOT CATCH THIS. *TR

AFTER MY LAST VISIT WITH THE A/C, I MAYBE THOUGHT THAT THIS DEALER SHIP WOULD HELP ME OUT (VW EL CAJON) UNLIKE (VW KEARNY). I HAD TOLD THEM WHAT HAS BEEN GOING ON WITH THIS RUMBLING NOISE THAT HAD STARTED OFF FAINT BUT NOW IS PROGRESSIVELY GOTTEN WORSE AND IS AFFECTING OTHER PARTS, BECAUSE THE NOISE NOW PICKS UP WHEN TURNING. THEY TOLD ME THEY WOULD FIND IT, TOOK IT OUT ON A TEST DRIVE WITH SEVERAL MECHANICS AND THEY ALL TRIED TO PLAY ME AND TOLD ME THEY COULD NOT HEAR ANYTHING EVEN THOUGH THE MECHANIC REP DID HEAR IT. THAN THEY DID A INSPECTION AND COULD NOT FIGURE IT OUT IT SEEMED TO ME BECAUSE THEY THAN JUST CAME TO A CONCLUSION THAT MY TIRES WHERE CUPPED AND FEATHERED AS VW KEARNY TOLD ME. I ASKED THEM IF THEY DO MULTIPOINT INSPECTIONS EVERY TIME I BRING MY VEHICLE IN AND THEY SAID YES, THAN I ASKED HOW COME YOU DID NOT CATCH THIS BEFORE, THEY COULD NOT COME UP WITH A ANSWER AND JUST SAID PLEASE SIGN THE PAPER. SO WHAT I DID NEXT WAS TOOK IT TO SEVERAL TIRE DEALERSHIPS AS WELL AS A NEW VW, ALL OF WHICH TOLD ME MY TIRES IS NOT WHAT IS MAKING THAT NOISE. I REALLY FEEL LIKE VW IS AVOIDING THIS ISSUE WITH ME TELL MY WARRANTY EXPIRES TO THAN TELL ME THAT THERE IS A PROBLEM. *TR

20K SERVICE HAD BEEN PERFORMED ON MY CAR, AGAIN I NOTIFIED VW THAT THE NOISE IS PROGRESSIVELY GETTING WORSE AND THAT I CAN NO LONGER STAND IT. I ALSO NOTIFIED THEM OF NEWER ISSUES THAT HAVE NEVER HAPPENED BEFORE STARTING TO HAPPEN, BUT THEY TOLD ME LETS FIX THIS ISSUE FIRST BEFORE MOVING ON. THIS NOISE THAT HAD BEEN HAPPENING FOR AWHILE NOW HAS NOW PROGRESSIVELY GOTTEN LOUDER AND NOW MAKING NOISES WHEN I AM TURNING, SOMETHING IT HAD NEVER DONE BEFORE. THEY DID A CHECK, AND ALL OF THE SUDDEN TOLD ME THAT MY TIRES IS THE CAUSE OF THE WHOLE THING. THEY HAD TOLD ME MY TIRES ARE CUPPED AND FEATHERED, WHICH SEEM PRETTY ODD CONSIDERING WHEN I PURCHASED THE VEHICLE THE TIRE WHERE BRAND NEW AND PRETTY GOOD (HANKOOK). IT DID NOT MAKE SENSE TO ME BECAUSE IF IT WAS MY TIRES AND IF THEY WERE DOING PROPER MULTIPURPOSE INSPECTIONS THEY WOULD HAVE CAUGHT THIS WHEN ROTATING MY TIRES. IT REALLY SEEMED LIKE THEY COULDN'T FIGURE IT OUT SO THEY JUST ADVISED ME TO BUY SOME BRAND NEW TIRES, OR TRY TO CALL THE MANUFACTURE ABOUT REPLACEMENTS, WELL I DID THAT AND HANKOOK SAID FEATHERED TIRES HAS NOTHING TO DO WITH TIRE BUT WITH THE MECHANICS OF THE CAR. THEY HAD NOTIFIED ME THAT THE ONLY WAY TIRES GET BAD IS IF THE MECHANICS OF THE CAR. THE MANGER WORD FOR WORD TOLD ME THIS "THERE IS A REASNO WHY YOUR CAR IS SO CHEAP, MAYBE YOU SHOULD BUY $2,000.00 TIRES, MAYBE THE NOISE MIGHT GO AWAY", WHICH INFURIATED ME, BECAUSE HE IS SUPPOSE TO BE THE MANAGER, BUT YET TREATS ME WITH TOTAL DISRESPECT AND TOLD ME "W

AFTER A NEW ISSUE HAPPENED AGAIN IN THE SAME GENERAL AREA OF THE ISSUE WITH MY CAR THAT HAD BEEN HAPPENING PRETTY MUCH SINCE PURCHASING THE CAR. THE NOISE THAT HAS BEEN OCCURRING NOW AT THIS POINT, IS STILL THE SAME RUMBLING, THROBBING NOISE (SIMILAR TO A BEARING GOING OUT OR BAD), BUT NOW IS CAUSING MORE AND MORE ISSUES SUCH AS THE RATTLING NOISES COMING FROM THE ENGINE THROUGH THE A/C EXHAUST, WHICH HAPPENS HEAR AND THERE SOMETHING I TELL THE DEALERSHIP, BUT YET THEY TELL ME THAT CAN'T DO ANYTHING EVEN I SHOWED THEM THE VIDEO. WELL NOW I BRING IN MY CAR TO THE VW DEALERSHIP ON ANOTHER ISSUE THAT HAD STARTED HAPPENING ON THE SAME SIDE AS THE ORIGINAL NOISE THAT HAS BEEN PROGRESSIVELY GETTING WORSE AND SEEMS TO BE AFFECTING AND CAUSING NEW ISSUES. THIS NEW ISSUES OCCURS WHEN REVERSING MY CAR OUT WITHOUT USING BRAKES JUST MY CLUTCH, I TURN MY WHEEL ALL THE WAY TO THE RIGHT AND REVERSE OUT, TO HEAR A WOOOOO NOISE THEY IS LOUD AND NOT NORMAL, BUT YET HERE COMES VW TO TELL ME THEY COULD NOT REPEAT THE ISSUE, EVEN THOUGH ONCE AGAIN I HAD VIDEO AS WELL AS AUDIO EVIDENCE OF IT, THEY WOULD NOT HELP ME. MY MILES ARE NOW HIGHER AND IT REALLY SEEMS THEY DON'T CARE AND TREAT ME LIKE I AM CRAZY. I REALLY THINK THERE IS SOMETHING TRULY WRONG WITH MY CAR BECAUSE OF THESE NEW NOISES OCCURRING AND GETTING WORSE. *TR

ONCE AGAIN I HAD TO WASTE MORE SCHOOL TIME AND GAS MONEY, AFTER MY LAST 20K VISIT ON MY CAR THE NOISE WAS DRIVING ME MORE AND MORE INSANE, I TRIED IGNORING THE ISSUE AND TURNING THE MUSIC UP, BUT THE NOISE HAD STARTED TO PROGRESSIVELY GETTING TO THE POINT WHERE I COULD HERE IT EVEN WITH MUSIC ON, THAN ON TOP OF THAT I STARTED TO HEAR NEW AND UNUSUAL NOISE THAT HAD NEVER OCCURRED BEFORE, I STARTED TO HEAR SPORADIC HIGH PITCH NOISES FROM THE CENTER CONSOLE WHEN I WAS AT HIGH RPM'S OR WHENEVER HITTING ON THE GAS, IT WOULD START OFF LOW PITCH THAN HIGH PITCH, THAN WOULD RATTLE, THE NOISE SOUNDED LIKE IT WAS COMING FROM THE ENGINE. I HAD SHOWN THE SAME TECHNICIAN A VIDEO RECORDING OF IT, AND HE WAS BAFFLED HE ALSO EVEN HEARD THE NOISE HIMSELF. I ALSO NOTIFIED THEM THAT WHEN DRIVING AT HIGH SPEEDS IT WOULD SOUND LIKE A DOOR WAS OPEN, EVEN MY GUEST I HAVE HAD IN IT COMPLAINED TO ME THAT IT SOUNDS LIKE THE DOORS ARE OPEN. THE SERVICE REP TRIED TREATING ME LIKE A FOOL AND ROLLED MY BACK WINDOW DOWN A LITTLE THAN BROUGHT ME OUTSIDE AND SAID THIS IS WHY YOU ARE HEARING THE WIND NOISE, AND I HAD TOLD HER I WAS WATCHING YOU THE ENTIRE TIME YOU HAD ROLLED THE WINDOW DOWN, AND THAN SHE TRIED TO TELL ME SHE DIDN'T EVEN THOUGH I WATCHED HER DO IT, THIS PLACE TREATED ME LIKE I WAS CRAZY, AND DISRESPECTED ME IN-FRONT ME , AND I ALSO NOTED THAT SOME RUBBER SEALS WERE COMING OFF THE DOOR EDGES, WHICH SHOULD NOT BE HAPPENING, MAKING ME FEEL LIKE THIS CAR WASN'T WELL PUT TOGETHER AND COULD RUN INTO

I WENT ON A ROAD TRIP PRIOR TO THIS VISIT, AND HAD A SCARY ISSUE WITH MY CAR WHERE IT HESITATED SEVERAL TIMES WHILE DRIVING, IT WAS HESITATING LIKE IT WAS OUT OF GAS BUT I JUST FILLED IT UP WITH OF COURSE THE RECOMMENDED GAS WHICH IS DIESEL. AFTER A COUPLE OF MINUTES IT STOPPED, WHICH I FOUND TO BE UNUSUAL CAUSE ITS TO NEW TO BE DOING THIS. THEN I STARTED TO HEAR AND NOTICE THAT UNUSUAL NOISE COMING FROM THE FRONT DRIVER SIDE OF MY CAR AGAIN BUT A LITTLE LOUDER THAN BEFORE, IT WAS ANNOYING ME SO BAD. I WAS HEARING A CONSTANT RUMBLING, GRINDING NOISE WHILE DRIVING, THE ROUGHER THE ROAD THE LOUDER THE NOISE, WHEN I HIT A BUMP THE NOISE WENT WITH THE BUMP, THE SMOOTHER THE ROAD IT WAS LESS LOUD BUT STILL THERE. I TOOK IT TO VW AND THEY HAD TOLD ME THEY SCANNED IT AND FOUND NO FAULTS WITH THE HESITATION ISSUE, THAN I TOOK A RIDE WITH A TECHNICIAN WHO DID HEAR THE NOISE I WAS HEARING, THE TECHNICIAN EVEN NOTED IT ON MY PAPERS. WE THEN TOOK OUT A SIMILAR VEHICLE BUT I COULD NOT HEAR THE SAME NOISE, SO THE TECHNICIAN ADVISED ME TO TAKE IT BACK AGAIN IF IT GETS WORSE. I HAD TOLD THE TECHNICIAN IT IS NOT NORMAL, NO NEW CAR SHOULD BE MAKING THESE NOISES. NOT TO MENTION THE PERSON WHO HAD SOLD THE CAR TO ME NEVER THANKED ME FOR THE PURCHASE AS WELL AS TOLD ME TO NEVER TALK TO HIM AGAIN, WHEN ALL I WAS TRYING TO DO WAS TO GET SOME HELP FROM HIM, BUT HE HAD TREATED ME LIKE GARBAGE AND MADE ME FEND FOR MY OWN. ON THIS VISIT THEY HAD SUPPOSEDLY DONE A MULTIPOINT INSPECTION ON MY VEHICLE, AN

CAR WAS ONLY UNDER MY POSSESSION FOR ONE YEAR AND SEVEN MONTHS... IT WAS LEASED BRAND NEW . 3/25/14-WHEN GOT INTO THE CAR TO GO TO WORK, CAR WOULD NOT START. DISCOVERED IT HAD NO BATTERY POWER. HORN STOPPED WORKING. PREVIOUS TO THIS, WEEK BEFORE THERMOSTAT LIGHT WAS GOING ON AND OFF. CAR WAS AT 14,030 MILES. VOLKSWAGEN ROADSIDE ASSISTANCE CAME AND BROUGHT VEHICLE TO NEAREST SERVICE CENTER WHICH IS ACTUALLY WHERE I BOUGHT THE CAR. SERVICE CENTER CONFIRMED DEAD BATTERY. THE DEALERSHIP INCLUDING THE PERSON WHO SOLD ME THE VEHICLE ATTEMPTED TO CHARGE ME $240 FOR IT AND CONSIDERED IT "WEAR AND TEAR LIKE THE TIRES," UNTIL I CALLED VOLKSWAGEN CUSTOMER SERVICE NUMBER RIGHT ON THE LOCATION WHO CONFIRMED THAT MY BATTERY WAS COVERED AT 24,000 MILES OR 2 YEARS WHATEVER CAME FIRST. VOLKSWAGEN SERVICE CENTER CONFIRMED THAT HORN WAS IN FACT INOPERABLE DUE TO BLOWN FUSE AND REPLACED IT. I WAS INFORMED BY THE SERVICE AGENT THAT THE THERMOSTAT LIGHT WAS DUE TO LOW ANTI-FREEZE AND IT WAS TOPPED OFF. IN ADDITION I REQUESTED I MULTI-POINT INSPECTION WHICH THEY CONDUCTED. SHORTLY AFTER RECEIVING THE CAR BACK ON 3/26/14, I NOTICED BY VOLTAGE ADAPTER WAS NOT WORKING. I ASSUMED IT TO BE A DEFECTIVE PHONE CHARGER SO I PURCHASED A NEW ONE. 4/8/14- I TRIED TO USE THE NEW CHARGER FOR MY PHONE IN EACH OF THE FRONT AND BACK ADAPTER SLOTS. THAT IS WHEN I REALIZED THESE WAS SOMETHING WRONG WITH MY ADAPTERS POSSIBLY AFTER THE REPLACEMENT OF THE NEW BATTERY ON 3/25/14. MY PLAN WAS TO CONTACT THE SERVICE CENTER

WHEN I DROVE HOME AT 7PM ON WEDNESDAY, I STOPPED THE CAR AND SHIFTED TO PARK. BUT I COULDN'T TURN THE KEY OFF FROM IGNITION. THE KEY WAS JUST LOCKED IN THE ON POSITION AND THE ENGINE JUST KEPT RUNNING. I DROVE AROUND AND TRIED IT AGAIN. BUT I STILL COULDN'T SHUT THE ENGINE. I CALLED THE POLICE OFFICER AND MY INSURANCE COMPANY, BUT NONE OF THEM CAN HELP ME WITH THIS SITUATION. THE ENGINE KEPT RUNNING FOR AN HOUR AND ALMOST 40 MINUTES UNTIL I ACCIDENTALLY TURNED IT OFF. I WAS CALLING MY FRIEND AND TRIED IT AGAIN, AFTER ALMOST TWO HOURS IT STOPPED. *TR

WHILE DRIVING HOME AFTER A SNOWSTORM, MY WIPERS SUDDENLY STOPPED WORKING. BECAUSE OF IT, I COULD NOT CLEAN MY WINDSHIELD AND HAD TO KEEP PULLING OVER AND POURING WINDSHIELD WASHER FLUID DOWN MY FRONT WINDOW SO THAT I COULD SEE. IT IS VERY DANGEROUS IN MAINE IN THE WINTER TIME TO HAVE THIS HAPPEN AS WE OFTEN ENCOUNTER WET/SNOWY ROADS AND YOU MUST DEPEND ON YOUR WINDSHIELD WIPERS AND FLUID SYSTEM TO WORK PROPERLY AND KEEP YOUR WINDSHIELD CLEAR. I TOOK MY CAR INTO THE VW DEALER (O CONNORS IN AUGUSTA MAINE). . THEY DETERMINED THERE WAS NO POWER COMING OUT OF THE WIPER SWITCH TO THE PUMP. FIRST THEY REPLACED THE WIPER/WASHER SWITCH WHICH DID NOT FIX THE PROBLEM. THEN THEY HAD IT FOR ANOTHER FULL DAY AND DETERMINED THE "BODY CONTROL MODULE" WAS NOT WORKING. THEY HAD TO ORDER THE PART. IT COST $1041 DOLLARS TO REPLACE THE MODULE, PART # 5CO-937-087-E-Z09 CONTROL UNIT. WHEN I FINALLY PICKED IT UP I WAS TOLD THAT 5 OTHER VW OWNERS HAD THEIR CARS IN FOR THE SAME EXACT PROBLEM THAT WEEK. ONE OWNER WAS STANDING THERE IN THE CUSTOMER SERVICE AREA AND HE TOLD ME THE SAME THING HAPPENED TO HIS 2013 JETTA. THE SHOP REP SAID THEY WERE SEEING A LOT OF THESE SINCE THE COLD WEATHER SET IN. MY CAR IS IN EXCELLENT CONDITION AND WAS ONLY 20 MONTHS OLD WHEN THIS HAPPENED. THERE HAS GOT TO BE A MAJOR DEFECT FOR THIS MANY NEW CARS TO HAVE THIS HAPPEN TO THEM. I WISH YOU WOULD INVESTIGATE. *TR

WHEN STARTING FROM A FULL STOP IN DRIVE MODE "D" I PRESSED THE ACCELERATOR AND THE CAR RESPONDED WITH ALMOST ZERO POWER TO ACCELERATE. IT JUST ROLLED FORWARD AS THOUGH I WASN'T PRESSING THE ACCELERATOR AT ALL MOVING 1 TO 2 MPH. AFTER 5 SECONDS OF PRESSING THE ACCELERATOR AND THE RPM CLIMBING SLOWLY, IT WOULD ACHIEVE NORMAL DRIVING POWER. EVEN AT SPEEDS OF 20-30MPH THE INITIAL RESPONSE UPON HITTING THE ACCELERATOR WAS THE SAME LAGGING RESPONSE. APPLYING THE GAS PEDAL FELT LIKE STARTING FROM A STOP WITH A MANUAL TRANSMISSION IN 5TH GEAR. I STOPPED THE VEHICLE SEVERAL TIMES, EVEN SHUTTING OFF THE CAR, WITHOUT ANY CHANGE IN THE BEHAVIOR DURING MY 10 MINUTE DRIVE. AFTER LEAVING THE CAR OFF FOR HALF HOUR THE PROBLEM DIDN'T YET RETURN. *TR

I PURCHASED MY CAR 1 YEAR AGO HAS APPROXIMATELY 27K ON IT NOW BOUGHT IT WITH 1000 MILES ON IT AFTER A MONTH AFTER PURCHASING MY VEHICLE I STARTED IN SOME WOBBLING RUMBLING NOISES COMING FROM THE LEFT FRONT OF MY CAR I TOOK UP A DRIVE WITH THE TECHNICIAN THE TECHNICIAN HEARD THE SOUND THEY HAD MY CAR FOR FOUR DAYS DIDN'T EVEN GIVE ME A LOANER AND I MISSED SCHOOL BECAUSE SO. AFTER 4 DAYS THEY CAME UP WITH NO CONCLUSION HE TOLD ME TO BRING IT BACK WHEN IT GETS WORSE I BROUGHT MY CAR BACK SEVERAL TIMES AND AFTER EVERYTHING LOOK FOR THE FIFTH TIME THEY TOLD ME THAT MY TIRES ARE FEATHERING I WAS WONDERING WHY THEY TELL ME THAT NOW I'M NOT AFTER THE FIRST TWO TIMES. I THEN TOOK IT TO THE TIRE DEALERSHIP AND SEVERAL OTHER SECOND PARTY DEALERSHIPS WHEN THEY TOLD ME MY TIRES ARE FINE ALONG WITH ONE OF THE VOLKSWAGEN DEALERSHIPS. I AM NOW HAVING PERFORMANCE ISSUES WITH MY EXCELERATOR HESITATED IT SEEMS LIKE IT'S GURGLING AND SEEMING TO HAVE TROUBLES ACCELERATING NOW. MY MILES PER GALLON HAS DROPPED FROM 42 TO 38. I AM HERE IN A WHOOOING NOISE WHEN I'M RETURNING THE WHEEL ALL THE WAY RIGHT AND REVERSING AND IT'S COMING FROM THE LEFT SIDE LEFT FRONT SIDE WHERE THE ORIGINAL NOISE WAS, VW TOLD ME IT'S NORMAL. I'M ALSO HEARING THE SAME ISSUES MUST LIKE EVERYBODY ELSE'S WITH THIS CAR WITH ACCELERATING I'M HEARING WEIRD CRANKING NOISE THROUGH THE AC VENT WHICH IS A NORMAL AT HIGH RPM'S. JUST RECENTLY I HAD A PUT MY FOOT ALL THE WAY DOWN TO THE FOUR WITH MY BRAKES TO STOP THE CAR AND I DON'T KN

THIS INCIDENT HAS HAPPENED TWICE. FIRST INCIDENT WAS WHEN I ENCOUNTERED A HERD OF DEER ON A RURAL ROAD. I WAS TRAVELING AT HIGHWAY SPEED OF 55 MPH AND HAD TO SUDDENLY BRAKE AND DE-ACCELERATE TO AVOID A COLLISION. THE FOLDING BACK SEATS FLOPPED DOWN IN THE DE-ACCELERATION. SIMILARLY THE SAME MANEUVER OCCURRED ON AN URBAN FREEWAY. I HAD TO DE-ACCELERATE TO AVOID A COLLISION AT 65 MPH AND THE SAME EVENT OCCURRED. IF THERE WERE PASSENGERS OR A HEAVY LOAD IN THE REAR AREA BEHIND THE BACK SEATS, THEY COULD HAVE BEEN THROWN AGAINST THE FRONT SEATS OR AN OBJECT FROM THE REAR COULD HAVE FLOWN FORWARD AND HIT THE FRONT SEAT PASSENGERS. I AM SURE THAT THE SEATS WERE PROPERLY LATCHED. *TR

I WAS SOLD A BRAND NEW 2012 VOLKSWAGEN JETTA WITHOUT A PASSENGER AIRBAG. ADDITIONALLY, THERE WERE MULTIPLE OTHER DEFECTS WITH THE VEHICLE, AND BY DEFINITION, I WAS SOLD A LEMON. I'VE TRIED BRINGING THE VEHICLE BACK TO THE DEALERSHIP ON MULTIPLE OCCASIONS TO REPAIR THE PROBLEMS, AND THEY HAVE YET TO BE ABLE TO CORRECT THE ISSUES. THE DEALERSHIP INSTALLED A NEW AIRBAG WHICH HAS MALFUNCTIONED ON MORE THAN A FEW OCCASIONS, RESULTING IN THE AIRBAG LIGHT COMING ON AND CAUSING FAULTS IN THE TERMINALS LEADING TO THE TAIL LIGHTS AND SHORTS IN THE DASHBOARD. *TR

WE WERE TRAVELING AT HIGHWAY SPEED ON I-95 SOUTH IN VIRGINIA ON A FAMILY VACATION WITH A THREE YEAR OLD AND A 6 YEAR OLD IN THE VEHICLE. TRAFFIC CAME TO AN ABRUPT STOP AND MY WIFE, WHO WAS DRIVING AT THE TIME, SCREAMED THAT THE PEDAL WENT TO THE FLOOR. I IMMEDIATELY TOLD HER TO START PUMPING THE BRAKES AND DOWNSHIFT AND I GRABBED THE HAND BRAKE. AMAZINGLY, WE WERE ABLE TO CONTROL THE VEHICLE ENOUGH TO AND LIMP OFF THE NEXT EXIT. WE HAD THE VEHICLE TOWED TO THE NEAREST VW DEALER. AT THE LOCAL VW DEALER THE PROBLEM WAS DIAGNOSED AS A FRONT LEFT FLEXIBLE BRAKE LINE FAILURE DUE TO A MISSING HOSE ROUTING BRACKET ON THE STRUT TOWER. THE NON ROUTED HOSE ASSEMBLY AS MAKING CONTACT WITH THE INSIDE OF THE FRONT RIM AND EVENTUALLY WORE THROUGH THE REINFORCEMENT. THE ABRUPT STOP WAS ENOUGH TO FINALLY BURST THE ASSEMBLY. THE SERVICE MANAGER BLAMED ME FOR THE OMISSION OF THE BRACKET AND I WAS FORCED TO PAY $495.71 FOR THE REPAIR. WE HAVE SINCE TAKEN THIS UP WITH VOLKSWAGEN CUSTOMER CARE AND THEY REIMBURSED US FOR THE REPAIRS. UPON COMPLAINING FURTHER THEY GAVE US A $1000.00 CUSTOMER LOYALTY CERTIFICATE FOR THE LEASE OR PURCHASE OF A NEW VEHICLE WHICH HAS EXPIRED AND IS WORTHLESS AT THIS POINT IN TIME. THE QUESTION I HAVE IS HOW COULD THIS DEFECT OR OMISSION OF THE BRACKET HAVE GONE THROUGH A QUALITY INSPECTION AT THE FACTORY, A PRE-DELIVERY INSPECTION, AND TWO SCHEDULED DEALER SERVICES WITHOUT CATCHING AN ISSUE LIKE THIS? *TR

MY JETTA DIESEL ENGINE WAS HYDRO-LOCKED DUE TO WATER BEING PULLED INTO THE ENGINE FROM THE INTERCOOLER. VOLKSWAGEN HAS A TSB (TECHNICAL SERVICE BULLETIN) PUBLISHED FOR THIS EXACT PROBLEM (FROZEN INTERCOOLER) - YET IS ONLY IMPLEMENTING OR OFFERING THIS TSB TO CUSTOMERS ON AN AS NEEDED BASIS. IN MANY CASES - THIS IS WAY TOO LATE. THIS IS A KNOWN PROBLEM AT VOLKSWAGEN -- AND BY NOT OFFERING THIS TSB TO ALL VW CUSTOMERS -- CATASTROPHIC ENGINE DAMAGE CAN OCCUR - IF THE RIGHT WEATHER CONDITIONS ARE MET. FOR MY VEHICLE, WHEN STARTING UP MY CAR - AT THE END OF THE DAY, TO LEAVE AND RETURN HOME --> WHEN STARTING THE CAR - IT ACTED AS IF THE BATTERY WAS DEAD. AT THIS POINT, WATER WAS INGESTED INTO THE 3RD CYLINDER, THE PISTON ROD OF THE 3RD CYLINDER WAS BENT, AND ENGINE DAMAGE WAS DONE. VW SHOULD NOT BE OFFERING THIS TSB TO ALL TDI (TURBO DIESEL ENGINE) OWNERS WHO COULD BE AFFECTED BY THE TSB. CATASTROPHIC ENGINE DAMAGE BY NEGLECTING TO PERFORM A KNOWN TSB IS CREATING A VERY DANGEROUS SITUATION ON THE ROADS. *TR

MY VW JETTA FROM 2012 HAS ISSUES WITH THE HORN NOT WORKING PROPERLY WHEN THERE A HEAVY RAIN AND HUMIDITY. WHEN DRIVING IN THE RAIN THE HORN BECOMES EXTREMELY LOW OR WON'T WORK AT ALL. HAVE BEEN TO THE VW SERVICE CENTER AND GOTTEN THIS REPLACED. THE ISSUE PERSISTS. THIS IS NOT SAFE WHEN HAVING TO ALERT A DRIVER OR PEDESTRIAN. *TR

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA SPORT WAGON TDI. THE CONTACT STATED THAT THE VEHICLE ABNORMALLY ACCELERATED. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO A DEALER, WHO ADVISED THAT THE CRUISE CONTROL SWITCH AND STEERING COLUMN COMPUTER CHIP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATELY FAILURE MILEAGE WAS 7,281. *TR

CONTI PRO CONTACT (CONTINENTAL TIRE): THE TIRES CAME INSTALLED ON A 2012 VW JETTA 2.5 LE. AT 27,000 MILES THE FRONT RIGHT TIRE BLEW OUT WHILE DRIVING. THE PROBLEM WAS A TORN SIDEWALL. THE TIRE WAS REPLACED WITH ANOTHER CONTI PRO CONTACT. AT 53,216 MILES THE FRONT LEFT TIRE BLEW OUT WHILE DRIVING. ONCE AGAIN THE PROBLEM WAS A TORN SIDEWALL. *TR

ON THURSDAY, JANUARY 16, 2014, AT ABOUT 1145 HOURS, I WAS TRAVELING SB I-15 IN THE NUMBER ONE LANE, IN MURRIETA, CA IN MY 2012 VOLKSWAGEN JETTA TDI, WITH MY CRUISE CONTROL SET AT APPROXIMATELY 77 MILES PER HOUR. WITHOUT ANY PRIOR WARNING, A WARNING LIGHT ON MY DASHBOARD (LATER IDENTIFIED AS THE GLOW PLUG LIGHT) BEGAN TO FLASH AND I SIMULTANEOUSLY LOST POWER. LUCKILY, I WAS ABLE TO MERGE OVER TO THE WINCHESTER RD. OFF RAMP. AS I SLOWED AND CAME TO A STOP, MY VEHICLE STALLED AND I WAS UNABLE TO RESTART IT AFTER NUMEROUS ATTEMPTS. I WAS STRANDED IN THE CENTER LANE OF A THREE LANE OFF RAMP WHERE NUMEROUS VEHICLES NEARLY REAR ENDED ME. I IMMEDIATELY CALLED 9-1-1 FOR ASSISTANCE. AS A RESULT, A HIGHWAY PATROL UNIT ARRIVED WITHIN SEVERAL MINUTES TO PREVENT ME FROM BEING IN AN AUTO ACCIDENT. I TELEPHONED MY INSURANCE COMPANY AFTER CALLING 9-1-1 IN ORDER TO BE TOWED TO MURRIETA VOLKSWAGEN. SEVERAL HOURS LATER I RECEIVED WORD FROM THE DEALERSHIP THAT THEY FOUND NUMEROUS SHARDS OF METAL IN THE HIGH PRESSURE FUEL PUMP (HPFP) AND GAS LINE. THE DEALERSHIP ALSO INFORMED ME THAT THEY WOULD BE SUBMITTING A CLAIM TO VOLKSWAGEN IN ORDER TO REPAIR THE DAMAGES, WHICH HAVE BEEN INITIALLY QUOTED AT $4000.00. THEY ALSO TOLD ME THEY WOULD NEED AT LEAST A WEEK TO REPAIR THE VEHICLE. I HAVE READ NUMEROUS ACCOUNTS ONLINE WHERE TDI OWNERS HAVE COMPLAINED OF THE EXACT SAME ISSUES: FINDING SHARDS OF METAL IN THEIR FUEL FILTERS AS WELL AS EXPERIENCING A FAILURE OF THE HPFP. NO ONE ELSE SHOULD HAVE TO ENDURE

WIPER BLADES STOPPED WORKING. I BROUGHT THE CAR TO THE DEALERSHIP AND WAS TOLD THEY WERE FROZEN. I DIDN'T BELIEVE IT BUT I TOOK THE CAR HOME AND WAITED IT OUT BUT IT KEPT HAPPENING. THE DAY BEFORE NEW YEARS EVE THEY COMPLETELY WENT OUT AND HAD TO FIND ANOTHER WAY HOME SINCE IT WAS SLEETING OUT. I GOT THE CAR BACK TO THE DEALERSHIP AND COMPLAINED TO THE MANAGER THEY CHECKED IT OUT AND TOLD ME THAT THE SWITCH NEEDED REPLACING THEY GOT THE PART IN AND REPLACED IT. THE NEXT DAY THEY STOPPED WORKING AGAIN. THIS IS A YEAR OLD CAR, COMPLETELY RIDICULOUS. *TR

I WAS TRAVELING DOWN THE HIGHWAY THIS AFTERNOON GOING 70 MPH. ALL OF A SUDDEN, MY MOTHER AND I HEARD A LOUD BOOM, IT SOUNDED LIKE A GUNSHOT. GLASS FROM THE SUNROOF SUDDENLY COVERED US, THE FRONT SEATING AREA AND THE BACK SEAT. WE WERE THE ONLY CAR IN THE HIGHWAY, THERE WAS NO EVIDENCE OF ANY EXTERNAL OBJECT BEING THROWN AT MY VEHICLE AND THE SUNROOF GLASS S PUSHED UP, INDICATING THAT THE EXPLOSION HAPPENED FROM INSIDE THE VEHICLE. I'VE READ OF SEVERAL INSTANCES OF THIS HAPPENING AND FEEL THIS IS A REAL SAFETY HAZARD. LUCKY, I DIDN'T LOSE CONTROL AND WE WERE JUST SHAKEN UP, BUT THIS ISSUE NEEDS TO BE ADDRESSED. ALL OF MY WINDOWS WERE UP, THE SUNROOF WAS CLOSED, THERE'S NO REASON FOR SOMETHING LIKE THIS TO HAPPEN ON A CAR THAT ISN'T EVEN TWO YEARS OLD. *TR

WIPER BLADES STOP WORKING AS THE LINKAGES FREEZE UP IN FREEZING COLD WET WEATHER WHEN THERE IS NO EXCESSIVE VISIBLE ICE AT THE BASE OF THE WIPER ARM. THE ONLY SOLUTION SO FAR HAS BEEN TO BRING THE CAR INTO A HEATED SHOP TO UN-FREEZE THE WIPERS. HAPPENS EVERY TIME IT RAINS, THEN GET A HARD FREEZE. *TR

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKES FAILED TO ENGAGE WHEN APPLIED. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A LOCAL BODY REPAIR CENTER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 23,000.

VW JETTA TDI REAR TANK PUMP HAS NO FILTER SOCK AND FUEL STARVED TO HIGH PRESSURE ALUMINUM PUMP WITHOUT HIGH PRESSURE FILTER OR MANIFOLD. NO SIGN OF METAL SHAVINGS! COST OF REPAIR 10000.00 I PHONED VW AMERICA AS CAR WAS IN WARRANTY AND THEY EMAILED BACK AND SAID THEY WOULD CONTACT ME AND THIS DID NOT HAPPEN.I HAD TO PAY THE BILL BUT MY INSURANCE COVERED ME FOR MOST COST.LOST 4 DAYS OF WORK AND HAD TO RENT A CAR.THIS CAR IS UNSAFE AND I FEEL TERRIBLE SAYING THIS AS I AM A DIESEL LOVER. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

LEAVING WORK I HAD STARTED MY CAR LET THE CAR IDLE DOWN PUT IT IN DRIVE AND IT SLAMMED INTO GEAR AFTER TAKING OFF THE CAR SHIFTED INTO 3RD GEAR AND NO HIGHER AFTER NOTICING THIS I PULLED OVER PUT THE CAR IN PARK AND TRIED SHIFTING THROUGH THE GEARS AND IT CONTINUED TO SLAM INTO DRIVE AND REVERSE SO I TURNED THE VEHICLE OFF AND STARTED IT BACK UP AT THAT POINT THE MIL WAS ON AND THE SERVICE WRENCH WAS LIGHT UP. CALLED ME DEALERSHIP THEY HAD THE CAR TOWED TO A VOLKSWAGEN DEALERSHIP UPON THEIR DIAGNOSES THEY SAID IT COULD BE A WIRING ISSUE POSSIBLE A TRANSMISSION CONTROL MODULE ISSUE UPON FURTHER INVESTIGATION THE TRANSMISSION CONTROL MODULE HAD BEEN WARRANTIED PREVIOUSLY (AS I AM THE SECOND OWNER OF THE CAR). *TR

WHILE MY DAUGHTER WAS SITTING AT A STOP LIGHT IN A LEFT HAND TURN LANE, ALL OF THE DASH LIGHTS BEGAN TO FLASH. SHE THOUGHT IF SHE TURNED THE CAR OFF AND RESTARTED IT, IT WOULD CLEAR. SHE COULD NOT RESTART THE CAR, THE HAZARD LIGHTS WOULD NOT TURN ON, THE BACK DOORS WOULD NOT UNLOCK , THE RADIO COULD NOT BE TURNED OFF AND IT WAS PITCH DARK. THANK GOD, A MAN WITH A FAMILY PUSHED HER CAR TO OUT OF THE LEFT HAND TURN LANE AND INTO A GAS STATION PARKING LOT ACROSS THE STREET. UPON MY HUSBAND AND MY ARRIVAL, WE COULD NOT OPEN THE TRUNK EITHER TO ALLOW THE TOW TRUCK DRIVER ACCESS TO THE TOW HOOK. WE LEASED THIS CAR DUE TO ITS SAFETY FEATURES OF OUR COLLEGE AGE DAUGHTER. HAZARD LIGHTS SHOULD WORK REGARDLESS OF WHAT'S GOING ON WITH THE VEHICLE. HAD SOMEONE REARED ENDED THE VEHICLE DUE TO NO HAZARD LIGHTS, PASSENGERS IN THE BACK WOULD NOT HAVE BEEN ABLE TO EXIT THE VEHICLE. OR IF IT HAD CAUGHT FIRE TO ONLY WAY TO EXIT WOULD BE THROUGH THE TWO FRONT DOORS. WE WERE TOLD BY THE VW DEALER THAT IT WAS A CONTROLLER THAT WENT OUT AND THAT HE HAS NEVER HEARD THIS HAPPENING BEFORE. I'M WRITING TO VW TO LET THEM KNOW THAT IF THIS IS TRUE FOR ALL VW PRODUCTS, IT IS A DESIGN FLAW THAT JEOPARDIZES EVERYONE THAT BUYS OR LEASES ONE. *TR

WAS ON MY WAY TO WORK ONE MORNING WHILE IN THE MIDDLE OF MY DRIVE GOING 60MPH MY DIESEL GLOW PLUG LIGHT STARTED TO BLINK AND THE CHECK ENGINE LIGHT CAME ON ALONG WITH LOSS OF POWER TO MY VEHICLE. HAD TO MANAGE TO AVOID TRAFFIC AND PULL OVER TO THE SIDE OF THE ROAD AND FIGURE OUT WHAT WAS WRONG. ULTIMATELY HAD CAR TOWED TO VW DEALERSHIP WHERE I PURCHASED CAR FROM . THEY LOOKED OVER THE CAR, TEST DROVE IT AND STATED THEY DIDN'T SEE ANYTHING WRONG WITH IT AND RESET THE MIL AND I WAS ON MY WAY. THE NEXT DAY ON MY WAY TO WORK AGAIN , GLOW PLUG LIGHT STARTS TO BLINK ALONG WITH CHECK ENGINE LIGHT ON AND LOSS OF POWER TO MY VEHICLE. HAVE CAR TAKEN BACK AGAIN AND THIS TIME THEY STATE IT WAS A BAD FUEL PUMP OVER THE FUEL TANK AND REPLACE IT AND RESET THE MIL AND GOT MY CAR BACK. THAT SAME DAY ON MY WAY HOME FROM WORK THE LIGHTS COME ON AGAIN FOR A THIRD TIME WITH LOSS OF POWER TO MY VEHICLE. TAKE CAR BACK AND THIS TIME THEY REPLACE HIGH PRESSURE FUEL PUMP. HAVEN'T HAD ANY ISSUES WITH IT SINCE BUT I SUSPECT THIS IS SOMETHING THAT IS OCCURRING IN ALOT OF VW'S FROM THIS YEAR AND FELT THE NEED TO REPORT IT. *TR

THE HIGH PRESSURE FUEL PUMP FAILED AND DESTROYED THE ENTIRE FUEL SYSTEM OF THE CAR. *TR

CAR STALLS. IT IS A 6 SPEED MANUAL TRANSMISSION. TDI. CONTINUALLY STALLS. HAVE ALSO HAD 2 INSTANCES OF BRAKE GOING TO FLOOR BOARD. *TR

I WAS TRYING ALONG AT 50 MPH AND THE GLOBE DIESEL LIGHT CAME ON AND THE ENGINE LIGHT CAME AN. I KEPT TRYING TO DRIVE IT TO GET TO A SAFE PLACE TO LEAVE MY VEHICLE TO GET IT TOWED. VW COULD NOT DETERMINE IF WAS FUEL CONTAMINATION OR FAULTY FUEL PUMP. I COULDN'T MOVE THE CAR WHEN I GOT TO A STOP. IF THIS IS A KNOWN ISSUE TO THE VW COMPANY WHY ARE THEY TRYING TO BLAME THE CONSUMERS THAT I PUT THE WRONG FUEL IN MY VEHICLE. VW INSTALLED THE FUEL GUARD WHICH WAS A RECALL, AND COVERED THE REST OF THE PARTS BUT NOW I AM LEFT WITH A YEAR OLD CAR THAT I HOPE HAS NO LONGER FURTHER ISSUES DUE TO VW NOT RECALLING AND FIXING AN ISSUE WITH THE FUEL PUMP. *TR

I HAVE A VW JETTA TDI. THE DIESEL HIGH PRESSURE FUEL PUMP WENT BAD WHILE I WAS DRIVING 70 MPH ON THE HIGHWAY. LOST ALL ACCELERATION, HAD TO COAST 2 LANES OVER TO GET TO SHOULDER. HAD TO HAVE VEHICLE TOWED IN TO DEALER FOR SERVICE. *TR

OUR 2012 JETTA SPORTWAGEN 2.5 SE HAS SUFFERED FROM INTERMITTENT STALLING FOR THE PAST 4 WEEKS. THE STALLING OCCURS SHORTLY AFTER STARTING THE COLD ENGINE. THIS STALLING HAS OCCURRED WHILE IN TRAFFIC RESULTING IN A SERIOUS SAFETY CONCERN. *TR IT APPEARS THAT THIS ISSUE IS EXPERIENCED BY A NUMBER OF 2012 JETTA SPORTWAGEN OWNERS. HERE ARE POTENTIAL CAUSES OF THE STALLING PER OTHER OWNERS: ECU WIRING HARNESS CRANK SENSOR THROTTLE BODY ENGINE MANAGEMENT SYSTEM COOLANT LEAK MIGRATION FUEL PUMP FUEL FILTER OUR VEHICLE IS CURRENTLY AT THE DEALER. WE ARE EXTREMELY CONCERNED THAT THIS INTERMITTENT STALLING ISSUE IF NOT RESOLVED WILL RESULT IN INJURIES OR FATALITIES. *TR

AS I ACCELERATE TO MERGE ONTO THE FREEWAY, I SUDDENLY REALIZED THAT I DIDN'T HAVE ANY POWER TO SPEAK OF, WHICH WAS QUITE ALARMING. THIS HAD NEVER HAPPENED BEFORE. I WAS ABLE TO GAIN ENOUGH SPEED TO GET ON THE FREEWAY, BUT I INSTANTLY TURNED ON MY HAZARD LIGHTS REALIZING THAT I COULD NOT GAIN ENOUGH SPEED TO KEEP UP WITH THE FLOW OF TRAFFIC. SHORTLY THEREAFTER, MY GLOW PLUG LIGHT CAME ON, AND I DROVE MY CAR 1 MILE TO THE NEAREST OFF RAMP. WHEN I CAME TO A COMPLETE STOP MY ENGINE LIGHT CAME ON, AND I DROVE 1 MILE TO MY SCHEDULED DOCTOR'S APPOINTMENT. I PARKED MY JETTA WITH PLANS TO ADDRESS THE MATTER AFTER MY APPOINTMENT. WHEN I RETURNED TO MY CAR, IT WOULD NOT START, AND I CALLED AAA TO TOW MY CAR TO THE NEAREST VW DEALERSHIP. AS I MENTIONED, THIS HAD NEVER HAPPENED BEFORE, AND I WAS IN ABSOLUTE SHOCK BECAUSE I LOVE MY CLEAN DIESEL, AND I HAVE ENCOURAGED 4 OTHER FRIENDS TO BUY THE EXACT SAME MODEL!!! AFTER LEAVING THE CAR AT THE VW DEALERSHIP, I BEGAN TO DO SOME RESEARCH ONLINE ABOUT THE ISSUES PEOPLE ARE HAVING WITH THE BOSCH HIGH PRESSURE FUEL PUMPS IN THE VW CLEAN DIESELS. HONESTLY, THIS HAS DEEPLY CHANGED HOW I FEEL ABOUT MY CAR, AND WORRIES ME GREATLY! IT IS INCREDIBLY DANGEROUS TO HAVE A CAR COMPLETELY LOSE POWER! :( FROM WHAT I UNDERSTAND, VW IS "SUGGESTING" THAT HUNDREDS OF PEOPLE HAVE PUT GAS IN THEIR DIESEL ENGINES. MY HUSBAND HAS HAD A JETTA DIESEL WAGON FOR 12 YEARS AND HAS OVER 200, 000 MILES ON IT, SO WE ARE WELL VERSED IN THE USE OF DIESEL. WE HAVE NEVER PUT GAS

MY WIFE AND I WERE MERGING INTO TRAFFIC AT HIGHWAY SPEEDS WHEN THE 2012 VOLKSWAGEN JETTA SPORTWAGEN TDI ENGINE STALLED. I WAS ABLE TO GET THE CAR OFF THE ROAD ONTO A GRASS EMBANKMENT BEFORE A SEMI TRUCK PASSED WITHIN INCHES OF DRIVER SIDE. THE CAR WOULD NOT RESTART. WE CALLED VW ROADSIDE ASSISTANCE AND WERE TOWED TO THE NEAREST VW DEALERSHIP. UPON MECHANIC INSPECTION, I WAS ADVISED THAT THE FUEL SYSTEM HAD FAILED, SPECIFICALLY THE HIGH PRESSURE FUEL PUMP. THE REPAIR REQUIRED THE ENTIRE FUEL SYSTEM TO BE REPLACED, AS SHARDS OF BROKEN METAL AND DEBRIS CONTAMINATED THE FUEL TANK, PUMPS, LINES, FILTERS, ETC. VW AGREED TO MAKE THE EXPENSIVE REPAIRS UNDER WARRANTY (ESTIMATE $6K) BUT NOT WITHOUT ADVISING ME THAT THEY WERE NOT LIABLE TO MAKE REPAIRS UNDER WARRANTY DUE TO "DIESEL FUEL CONTAMINATION". I WAS ADVISED TO PURCHASE FUEL FROM "REPUTABLE" DIESEL FUEL STATIONS WITHOUT BEING ASKED WHERE I BOUGHT GAS (SHELL AND GULF NEAR MY HOME). VW ASKED MECHANIC TO PULL 1 LITER FUEL SAMPLE FOR TESTING AT VW. MECHANIC REPORTS THE SAMPLE PULLED APPEARED TO BE A CLEAN DIESEL FUEL SAMPLE. HE LEFT THE SAMPLE OUT OVERNIGHT TO SETTLE AND LOOK FOR PHASE SEPARATION OF WATER/FUEL. HE SAW NO SEPARATION IN THE MORNING. I HAVE LOVED MY DIESEL CAR, BUT VW HAS NOT YET SATISFIED ME WITH THEIR CUSTOMER SERVICE. MY SAFETY AND RELIABILITY CONCERNS HAVE BEEN VERY MUCH DISCOUNTED, AND I HAVE BEEN MADE TO FEEL LIKE THIS WAS MY FAULT. *TR

AROUND NOON TIME THIS PAST SATURDAY MY SON WAS RETURNING FROM A NEIGHBORHOOD STORE AND THE CAR STALLED AT THE ROADSIDE ABOUT 1/2 MILE FROM HOME. HE CALLED AND REPORTED THE CEL AND "COIL" LIGHT BLINKING ON THE INSTRUMENT PANEL. I WAS ABLE TO START THE CAR, CONFIRMING THE SAME LIGHTS WERE BLINKING AND DROVE THE REST OF THE WAY HOME. AT HOME I CALLED THE VW SERVICE REP AND MADE AN APPOINTMENT THAT SAME AFTERNOON. WE PROCEEDED TO TAKE THE CAR IN A SHORT WHILE AND IT STALLED AGAIN ENROUTE - WOULD NOT RESTART & HAD TO CALL FOR A TOW. AFTER TELLING THE VW SERVICE MGR WHAT HAD HAPPENED HE IMMEDIATELY CALLED FOR A MECHANIC TO BRING SOME TOOL AND PROCEEDED TO TAKE THE TOP OF THE FUEL FILTER HOUSING. AS HE SUSPECTED THERE WERE SMALL FILINGS OF METAL IN THE FUEL FILTER HOUSING. HE THEN TOLD ME THERE WAS AN ISSUE WITH THE SOME HPFP FAILURES AND THEY WOULD BE REPLACING IT WITH ONE FROM ANOTHER MFGR. HE ALSO SAID VW DEALT WITH RESOLVING THIS ISSUE BY REPLACING THE ENTIRE FUEL SYSTEM. I AM REPORTING THIS ISSUE BECAUSE I HAVE READ MULTIPLE INSTANCES ON THE INTERNET OF THIS HAPPENING AND VW REPORTING THAT IN MANY CASES OWNERS HAD CONTAMINATED THE FUEL SYSTEM WITH GASOLINE. I FUEL ALL THE CARS FOR OUR FAMILY AND HAVE NEVER PUT GASOLINE IN OUR JETTA'S FUEL SYSTEM. I HAVE ALL OUR FUEL RECEIPTS FROM THIS YEAR, AND UP TILL A FEW MONTHS AGO HAD ALL OUR 2012 RECEIPTS AS WELL. MY WIFE IS THE HIGH-USE DRIVER OF THIS VEHICLE. I THINK I'M VERY FORTUNATE THIS DIDN'T HAPPEN TO HER ON THE FREEWAY DURING HER

THE 2012 VW JETTA 2.5 HAS A VEHICLE DEFECT IN WHICH UPON A NEED FOR ACCELERATION, THE CAR STALLS OUT. WHILE THE ENGINE CONTINUES TO RUN; THE VEHICLE DOES NOT MOVE. THIS VEHICLE HAS FAILED ON THREE SEPARATE OCCASIONS NEARLY CAUSING ACCIDENTS EACH TIME. VW REFUSES TO ACKNOWLEDGE THE DEFECT EVEN THOUGH OTHER VW OWNERS HAVE DOCUMENTED THIS DEFECT IN A VARIETY OF WEBSITES REGARDING THE PRODUCT. *TR