2012 Volkswagen Jetta complaints

KEY JAMMED IN THE IGNITION, UNABLE TO TURN CAR OFF. INITIALLY IT WAS JUST DIFFICULT TO SWITCH OFF AND REQUIRED SOME TIME TO GET IT JUST RIGHT. EVENTUALLY IT LOCKED UP ENTIRELY AND THE KEY BROKE OFF WHILE TRYING TO SWITCH THE CAR OFF. HAD A VW DEALER REPLACE THE IGNITION CYLINDER, NEW KEY ETC. EVEN THE DEALER SAID THIS WAS A COMMON ISSUE. CONTACTED VW CUSTOMER SERVICE, THEIR RESPONSE "IT'S OUT OF WARRANTY". CAR HAS 59 000 MILES ON IT. THIS IS NOT A PART THAT SHOULD EVER FAIL.

KEY STUCK IN IGNITION CAR WILL NOT TURN OFF CANNOT TURN OFF WHEN CAR IS IN PARK EMERGENCE BRAKE IS ENGAGED AND FOOT IS ON BRAKE PEDAL

THE TURBO ON MY 2012 JETTA SPORTWAGON HAS FAILED AT 89,000 MILES AND VW WOULD NOT FIX IT. IT COST ME $3000 TO FIX. THE PARTICULATE FILTER WAS DIRTIED AS A RESULT OF THE FAILURE AND VW WILL NOT REPLACE IT. IT WILL COST ME $2000 TO FIX IT. I WANT FULL VALUE FOR THE CAR PLUS MY $3000 BACK TO FIX THE TURBO. THE TURBO FAILED FIVE MONTHS AFTER VW COMPLETED THE MANDATORY "SERVICE SOFTWARE UPDATE" REQUIRED TO GET AN APPROVED SMOG CHECK.

CAR'S FUSE # 6 KEEPS BLOWING WHICH CONTROLS THE BACK LIGHTS THAT TURNS ON AT NIGHT, WHEN FUSE BLOWS LIGHTS ON BACK GO OUT AND CARS BEHIND YOU CAN'T SEE YOU AND MAY CAUSE A COLLISION WHERE SERIOUS INJURY AND DEATH MAY RESULT. I THINK THIS AN ENGINEERING FLAW WHERE THEY CONNECTED THE BACK LIGHTS TO OTHER MODULES IN THE CAR, SO THE SHORT REMAINS AND CAR IS NOT SAFE TO DRIVE AT NIGHT FUSE KEEPS BLOWING EVERY TIME YOU PUT A NEW ONE IN VW IS NOT WILLING TO LOOK AT THE PROBLEM AND GIVE ME A SOLUTION, THE SHORT IS NOT IN ANY OF THE LIGHTS ON THE BACK OF THE CAR, OR INSIDE THE CAR, VW IS REFUSING TO GIVE ME THE SCHEMATIC DIAGRAM FOR THAT CIRCUIT SO WE CAN TRACE THE PROBLEM, THEY INSIST ON TAKING IT TO THE DEALER WHERE IT IS GOING TO BE A VERY EXPENSIVE FIX TO TRACK DOWN THE SHORT WHERE IT IS AN ENGINEERING FLAW. ALSO THE AIR BAGS WARNING LIGHTS COME ON INTERMITTENTLY, AND SEAT BELTS WARNING LIGHTS COME ON AND START CHIMING WHILE YOU HAVE SEAT BELTS ON AND PROPERLY FASTENED, DO NOT KNOW IF SEAT BELT OR AIRBAGS ARE DEFECTIVE WHICH IS VERY UNSAFE IN MY OPINION, AND VW REFUSES TO LOOK AT MY PROBLEM WITHOUT A HEFTY DEALER CHARGE. PLEASE HELP

HAD CAR IN FOR NEW TIRES AND AFTER I LEFT THE MILEAGE WENT FROM MID 40S TO MID 30S, NO ENGINE SERVICE LIGHT, NO PARTICAL FILTER LIGHT, RETURNED TO DEALER AND DIDN'T OFFER TO CHECK IT. 24,000 MILES. IS THIS SOMETHING TO DO WITH DIESELGATE?

MY FIRST CONCERN IS THE SEAT BELT WARNING LIGHT WILL NOT STOP MAKING AN ALARM NOISE. MY SEAT BELT IS PLUGGED IN, AND THE ALARM WILL NOT STOP AND THE DASHBOARD VIEWS IT AS UN PLUGGED AS WELL. CLEARLY, IT WAS PLUGGED IN. I TRIED TO TAKE IT OUT, INSERTING IT BACK IN SLOW AND FAST. NEITHER WAS ACKNOWLEDGED BY THE SYSTEM. AM I EVEN SAFE??? SECOND, THERE IS SOME SORT OF DELAY WHILE DRIVING. I JUST PURCHASED THE CAR IN DECEMBER 2015. IN MARCH 2016, THE CAR HAS SOME SORT OF DELAY WHILE I'M DRIVING. NOT DURING DECELERATION OR ACCELERATION. BUT IN THE 40 -50 MPH RANGE. I REALIZE, MAYBE IT HAS SOMETHING TO DO WITH THE TURBO INJECTION. IT HAS STARTED HAPPENING AGAIN SPORADICALLY A MONTH LATER.... ??? PLEASE HELP WITH CLARITY ON THIS ISSUE. IS THERE FUEL INJECTION ISSUES WITH TDI? OKW

ON AN AFTERNOON IN EARLY FEBRUARY 2016, MY 2012 VW JETTA TDI WENT INTO 'LIMP' MODE AFTER STARTING IT AND DRIVING FOR LESS THAN TWO MINUTES OUT OF MY WORKPLACE PARKING LOT. I WAS BARELY ABLE TO GET IT TO THE SIDE OF THE ROAD AND STOP, WHEN IT DIED COMPLETELY AND WOULD NOT START AGAIN. THE GLOW PLUG DASH LIGHT CAME ON. I HAD IT TOWED TO THE DEALER THE NEXT DAY AND THEY DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP (HPFP) HAD FAILED, BLOWING ,METAL SHARDS THROUGHOUT THE ENTIRE FUEL SYSTEM. THEY PERFORMED A DIESEL FUEL TEST, WHICH 'PASSED', SO ALL REPAIRS WERE COVERED UNDER WARRANTY. THE CAR HAD 53,000 MILES ON IT AT THAT POINT. PARTS ALONE WOULD HAVE COST NEARLY $4000, AND I WAS NOT SHOWN WHAT THE LABOR COSTS WOULD HAVE BEEN! I THEN DISCOVERED THAT THIS IS A 'KNOWN' ISSUE BUT NOT UNDER RECALL, ONLY AN EXTENDED WARRANTY PERIOD. HAVING THE COMPLETE LOSS OF POWER THAT LIMP MODE RESULTED IN, AND BEING STRANDED FOR HOURS WAITING FOR A TOW, MADE ME RECONSIDER MY PURCHASE DECISION FOR THIS VEHICLE. I AM VERY GLAD I WAS NOT ON THE FREEWAY, AS THE FAILURE COULD HAVE BEEN DEADLY IN THAT DRIVING ENVIRONMENT. WITH THE CURRENT DIESEL EMISSIONS SCANDAL ONGOING, I AM 'STUCK' WITH THIS VEHICLE, UNLESS I WANT TO TAKE A DRASTIC HIT ON PRIVATE RESALE VALUE; NO ONE WILL TAKE IT IN TRADE. THIS IS A VERY DANGEROUS PROBLEM THAT NEEDS BETTER RESOLUTION.

THE VEHICLES ENGINE WOULD REV BY ITS SELF WITH THE PEDAL STUCK TO THE FLOOR AND THE CLUTCH WOULD NOT DISENGAGE DURING THIS LEAVING THE VEHICLE ACCELERATING ON ITS OWN.

TL* THE CONTACT OWNED A 2012 VOLKSWAGEN JETTA. WHILE DRIVING 70 MPH, THE VEHICLE FAILED TO REMAIN IN POSITION AND THE REAR OF THE VEHICLE MOVED TO THE OPPOSITE POSITION WHEN THE STEERING WHEEL WAS TURNED. THE CONTACT VEERED TO THE LEFT AND THE STEERING WHEEL SEIZED. AS A RESULT, THE CONTACT CRASHED INTO A CONCRETE DIVIDER. THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED NECK AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED FROM THE CRASH SCENE AND WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V656000 (SUSPENSION). THE FAILURE MILEAGE WAS 53,000.

DRIVER SIDE BULB KEEPS BURNING OUT. WAS REPLACED BY DEALER WITH OEM PARTS, BUT IT KEEPS BURNING OUT EVERY MONTH. THE DAYLIGHT RUNNING LIGHT ON THE DRIVER SIDE DOES NOT WORK. THEY KEEP REPLACING IT AND IT KEEPS BURNING OUT. I SEE MANY OTHER JETTA'S LIKE MINE WITH THE SAME PROBLEM ON THE ROAD.

MY HEADLIGHTS KEEP BURNING OUT. I REPLACED THEM 4 TIMES IN THE LAST TWO MONTHS! THERE IS NOTHING WRONG WITH THE BULB HARNESSES. THERE WAS A POINT WHERE BOTH HEADLIGHTS BURNED OUT AT THE SAME TIME AND I HAD NO LIGHTS! I DID RESEARCH ON THIS MATTER TO FIND MANY JETTA OWNERS ARE HAVING THE SAME ISSUE THESE BULBS ARE NOT CHEAP TO KEEP REPLACING THEM EVERY COUPLE OF MONTHS, AND THE SAFETY ISSUE HAS TO BE CONSIDERED HERE. I WAS PARKED THANK GOD O NOTICED NO LIGHTS BEFORE O DROVE. IF WHERE I LIVED WAS LIT UP I NEVER WOULD HAVE NOTICED BOTH MY BULBS WERE BURNT OUT!

FOR OVER A YEAR, MY CAR WAS HAVING HESITATION ISSUES. I KEPT CALLING MY DEALER AND GOING IN FOR REGULAR SERVICE. AT ONE POINT, MY CAR STARTED BUT THEN TURNED OFF TWO TIMES. I KEPT GETTING DIFFERENT STORIES..."UNABLE TO REPLICATE", "A FAULTY VALVE, CODE P2004." ON MY WAY TO WORK 2/23/16, MY CAR LOST POWER ON ACCELERATION. THE CHECK ENGINE LIGHT AND THE COIL (TDI) LIGHT CAME ON. I PULLED OVER AND TURNED OFF THE CAR AND WAITED. THEN STARTED THE CAR AGAIN, BEGAN DRIVING, AND IT HAPPENED AGAIN. I CALLED THE TOW TRUCK. DEALER SERVICE MANAGER (FITZGERALD - ANDREW) GAVE ME THE RUN AROUND -- TELLING ME THAT I PUT CONTAMINATED FUEL IN MY CAR. I CALLED SUNOCO AND MY, GEICO, IMMEDIATELY. THE MOST UPSETTING PART OF ALL OF THIS WAS HOW ANDREW APPROACHED THE PROBLEM, EXAGGERATED MY INVOLVEMENT IN IT AND ARROGANTLY USED HIS POSITION TO SHOW BLAME TO ME -- NEVER EXPLAINING THIS IS AN EXTENDED RECALL AND WHY! I AM NOW GETTING MY FUEL PUMP FIXED UNDER THE WARRANTY. BUT.... THIS SHOULD BE A RECALL NOW. I KNOW THAT THIS PROBLEM WAS ON-GOING FOR ME FOR A WHOLE YEAR, AND I BELIEVE THAT IT HAS DAMAGED MY CAR, AND I CANNOT PROVE THIS. PLEASE SAVE OTHER OWNERS AND RECALL THIS PART.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V656000 (SUSPENSION); HOWEVER, THE DEALER STATED THAT THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHEN THE WEATHER IS COLD (BELOW FREEZING), WHILE DRIVING, AFTER SITTING OUTSIDE OVERNIGHT, OR IN SNOWY CONDITIONS, THE WINDSHIELD WIPERS FREEZE AND DO NOT WORK UNTIL THE WEATHER WARMS UP, OR THE VEHICLE IS PARKED IN A GARAGE. I LIVE IN THE MOUNTAINS OF COLORADO AND THIS HAS BEEN AN ONGOING ISSUE DURING COLD AND SNOWY WEATHER. THIS IS A SAFETY HAZARD AS THE ROADWAY IS NO LONGER VISIBLE BECAUSE THE WINDSHIELD WIPERS NO LONGER WORK.

I HAD TWO NO START CONDITIONS DUE TO A FROZEN INTER COOLER. THIS HAPPENED IN JANUARY A WEEK APART. THIS HAPPENED WHILE THE CAR WAS IN THE GARAGE.

AFTER OPENING THE TRUNK ON DRIVE WAY, THE TRUNK LID FELL FREELY AND HIT MY WIFE'S FOREHEAD (VERY CLOSE TO HER EYES).

AFTER DRIVING AND ARRIVING AT DESTINATION, CANNOT TURN THE CAR OFF, NOR GET THE KEY OUT OF THE IGNITION. SOMETIMES IT TAKES 15 MINUTES OF TURNING THE STEERING WHEEL AND TRYING TO TURN THE KEY OVER AND OVER WHEN THE KEY WILL FINALLY TURN AND THE CAR WILL TURN OFF. THEY KEY FEELS STUCK IN THE IGNITION AND THE CAR WILL NOT TURN OFF.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN AND SECURITY SYSTEM DID NOT FUNCTION WHEN ATTEMPTING TO LOCK THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ATTEMPTED TO REPLACE THE SPARKS PLUGS ON FOUR DIFFERENT OCCASIONS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 69,868.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE FUEL DOOR FAILED TO UNLOCK. THE DEALER ADVISED THE CONTACT TO LOCK AND UNLOCK THE VEHICLE DOORS SEVERAL TIMES AND THEN ACTIVATE THE FUEL DOOR LOCK SYSTEM TO UNLOCK THE FUEL DOOR. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE MANUFACTURER WAS AWARE OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER TO HAVE THE FUEL TANK DOOR LOCK MODIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

PURCHASED CERTIFIED PREOWNED IN MAY. 2ND TIME WHEN IT IS COLD OUT THAT WIPERS WILL NOT TURN ON. THE 1ST TIME THIS HAPPENED IN OCTOBER, IT TOOK OVER 5 MINUTES OF DRIVING THE CAR WITH DEFROSTER ON HIGH FOR THEM TO START WORKING I CALLED DEALER AND WAS TOLD THAT IT HAD BEEN COLD THAT MORNING AND THE WIPERS WERE PROBABLY FROZEN TO THE WINDOW, EVEN AFTER I TOLD THEM I HAD LET THE CAR WARM UP FOR 10 MINUTES. THE 2ND TIME WAS THIS MORNING, I LET THE CAR WARM UP FOR 15 MINUTES SINCE IT WAS ABOUT 5 DEGREES OUT AND EVEN AFTER DRIVING THE CAR FOR 1 HOUR, THE WIPERS STILL WOULD NOT TURN ON. I CALLED THE DEALER, MADE AN APPT TO BRING IN THAT DAY AND THE WIPERS STARTED WORKING AROUND NOONTIME. WHEN I WENT TO THE DEALER, I WAS TOLD THAT THEY WOULD LOOK AT IT, HOWEVER, IF THEY COULDN'T FIND ANYTHING AND THERE WAS A GOOD CHANCE THAT THEY WOULDN'T SINCE IT DID NOT MAKE SENSE THAT THEY WOULD JUST START WORKING THAT THERE WOULD BE A CHARGE OF $105.00 PER HOUR IF IT TURNED OUT TO BE NOT COVERED UNDER THE WARRANTY. I HAVE FOUND SEVERAL COMPLAINTS REGARDING THIS SAME ISSUE ON LINE, I THINK IT IS TIME FOR A RECALL.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE STARTING THE VEHICLE, THE CONTACT NOTICED A BURNING ODOR EMITTING FROM INSIDE THE VEHICLE. THE ENGINE COMPARTMENT CAUGHT FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR CENTER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

THE CAR UNINTENTIONALLY ACCELERATES AND THERE SEEMS TO BE AN ISSUE WITH THE CLUTCH DISENGAGING AT HIGHWAY SPEEDS. THE CAR HAS 42K MILES ON IT AND THE DEALER WANTS A PER-AUTHORIZATION SIGNED OF $1600 BEFORE THEY WILL LOOK AT THE ISSUE. UNSAFE AND INSANE!

THERE IS A SERIOUS DESIGN FLAW IN THE REAR AXLE OF THIS VEHICLE WHEREBY ROAD DEBRIS CAN STRIKE THE AXLE CAUSING IT TO BEND. I THINK THE DESIGN FLAW IS TWO-FOLD. 1. THE AXLE IS PLACED IN SUCH A MANNER THAT IT IS TOTALLY UNPROTECTED FROM ROAD DEBRIS. 2. THE METAL OF THE AXLE AND TRAILING ARMS IS NOT HARDENED TO A STRONG ENOUGH DEGREE TO WITHSTAND DEBRIS STRIKES AND SUBSEQUENT STRESS. DRIVING AT HIGHWAY SPEEDS, I RAN OVER A 4-6" PIECE OF TWO BY FOUR OR POSSIBLY ANGLE IRON (NOT SURE WHICH). THE OBJECT WAS KICKED UP BY THE FRONT COWLING. THE OBJECT MADE MULTIPLE IMPACT STRIKES UNDER THE CAR FROM FRONT TO BACK AS EVIDENCED BY THE MARKINGS LEFT ON THE ALUMINUM COVERED INSULATION THAT COVERS THE UNDERCARRIAGE, ULTIMATELY STRIKING THE REAR AXLE, CAUSING IT TO BEND. THE BEND IN THE AXLE IS FRONT-TO-BACK. THIS IS NOT FROM BACKING OVER ANY OBJECT (SEE CAMPAIGN 14V656000). THIS IS A SERIOUS DESIGN FLAW AND A SERIOUS SAFETY ISSUE. THE REAR AXLE AND TRAILING ARMS ARE EXPOSED TO ROAD DEBRIS AND NOT OF SUFFICIENT STRENGTH TO WITHSTAND IMPACT AND SUBSEQUENT STRESS ON TRAILING ARMS. A THIN PIECE OF SHEET METAL IS NOT SUFFICIENT TO REMEDY THIS ISSUE AND IS EXPOSING AMERICAN DRIVERS TO SERIOUS CRASH POTENTIAL AND DEATH. YOU CAN ALSO SEE CHINA'S INVESTIGATION OF THIS ISSUE HERE: HTTP://WWW.DPAC.GOV.CN/XWDT/GZDT/201509/W020150911606237827139.PDF AND HERE: HTTP://WWW.DPAC.GOV.CN/VIDEO_XINSUTENG/

STARTING AS THE WARRANTY EXPIRED AT 40K MILES, MY HORN BECAME INTERMITTENT. IT WOULD WORK FINE FOR A WHILE, THEN COMPLETELY STOP FOR A PERIOD; SOMETIMES A WEEK OR SO. BUT AS TIME PROGRESSED, IT WAS NOT WORKING MORE THAN WORKING. BY 50K MILES IT NOT LONGER WORKED AND NOW AT 60K IT HASN'T WORKED FOR A LONG TIME. VERY DANGEROUS. DEALER SAID TWICE THEY WOULD TRY TO GET IT FIXED BUT NEVER CAME THROUGH. SO WITH MY DIESEL "GOOD WILL" PACKAGE, I WILL USE THE $500 CREDIT TO REPLACE MY HORN THAT THEY SHOULD HAVE REPLACED EARLIER. LOT'S OF PEOPLE ONLINE HAVE THE SAME PROBLEM. I THINK IT'S PART OF THE 2011 RECALL FOR HORN AND ALARM SYSTEM PROBLEMS, DON'T THINK THEY CARRIED THROUGH WITH THE PROBLEM.

DRIVING HOME AT NIGHT, BOTH LOWBEAM HEADLIGHTS STOPPED WORKING. THE DAYTIME RUNNING LAMPS STILL WORKED AS DID THE HIGH BEAMS. I REPLACED ONE OF THE HEADLIGHTS WITH A NEW BULD, AND IT STILL DID NOT WORK

I WAS DRIVING ON A COUNTY ROAD WHEN I BEGAN TO LOSE POWER. THERE WAS TRAFFIC BEHIND ME. MY CAR BEGAN TO SHAKE AND MAKE A LOUD KNOCKING SOUND AS IT COUNTINUED TO COAST. AS SOON AS I WAS ABLE TO BEGIN TO PULL TO THE SHOULDER, MY CAR COMPLETELY AND VIOLENTLY DIED. IT WOULD NOT RESTART, LEAVING ME STRANDED AND CAUSING UPCOMING TRAFFIC TO AVOID ME. THE DEALERSHIP STATES IT IS HIGH PRESSURE FUEL PUMP FAILURE. THE ANALYSIS OF FUEL SHOWS A LUBRICITY FAILURE, WHICH THE DEALERSHIP STATED WAS DUE TO METAL SHAVINGS. IT WAS NEGATIVE FOR GASOLINE AND HAS NOT BEEN MIS-FUELED. THERE HAS BEEN MULTIPLE REPORTS OF THESE FAILURES, WHICH CAUSE THE METAL SHAVINGS TO CONTAMINATE THE FUEL SYSTEM. VW HAS EXTENDED COVERAGE TO THESE PUMPS, BUT DOES NOT TAKE RESPONSIBILITY FOR THE ONGOING FAILURES. "NOT PASSING THE LUBRICITY TEST" WHICH APPEARS TO BE CAUSED FROM THE PUMP FAILURE ITSELF, VOIDS THE EXTENDED COVERAGE, CAUSING THOUSANDS OF DOLLARS IN REPAIRS.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE VEERED INTO THE CONTACT'S LANE. THE HORN MALFUNCTIONED AND FAILED TO ALERT THE OTHER PERSON. AS A RESULT, THE OTHER VEHICLE CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING AT 65 MPH, THE ELECTRONIC POWER CONTROL LIGHT ILLUMINATED AND THE VEHICLE BEGAN TO SLOW DOWN TO 35 MPH. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 47,890.

BOTH OF THE LOW-BEAM HEADLIGHTS STOPPED WORKING AS I WAS DRIVING HOME ON A UNLIT HIGHWAY AT NIGHT. THE DAYTIME RUNNING LIGHTS WORKED WHEN I TURNED OFF THE HEADLIGHTS, AND THE HIGH-BEAM HEADLIGHTS WORKED WHEN I TRIED USING THEM. THE NEXT MORNING I REPLACED BOTH LOW-BEAM HEADLIGHTS AND THEY STILL DO NOT WORK.

REAR SEAT BELT HOUSINGS BROKEN, REAR SEAT CENTER LOCATION WHERE TWO HOUSINGS ARE CO-LOCATED. ONE OF THE TWO HOUSINGS DOES NOT LATCH THE BELT CLIP RENDERING THIS SEAT LOCATION USELESS AS THE OCCUPANT WILL NOT HAVE A WORKING SEAT BELT. USING A CALIPER THE HOUSING IN ONE AREA LOOKS TO MEASURE AT 40/1000 OF AN INCH THICK. LOOK AT ATTACHED PHOTOS FOR DAMAGE AND METHOD ON HOW DAMAGE OCCURS. WHEN THE SHORT SEAT IS DROPPED AND THE TWO SEAT BUCKLES ARE NOW LOCATED OVER UNDER THE LONGER SEAT BACK. THEY ARE EXPOSED TO A METAL BRACKET INSIDE THE LONGER SEAT BACK THAT IS VERY CLOSE TO THE SURFACE OF THE SEAT FABRIC. AS THE LONGER SEAT IS DROPPED THE METAL BRACKET LOCATED UNDER THE SURFACE OF THE FABRIC IN THE SEAT IN MY OPINION COMES IN CONTACT WITH THE BUCKLES AND HAS CAUSED THIS DAMAGE. THIS DAMAGE HAS EFFECTED THE SEAT BELTS FUNCTIONING CORRECTLY.

THE HORN FAILED TWICE IN THE FIRST YEAR OF OWNERSHIP (LATE 2012) AND A THIRD TIME A LITTLE AFTER THREE YEARS. THE FIRST TIME, THE HORN SYSTEM WAS REPLACED UNDER WARRANTY WITH A PART FROM ANOTHER VEHICLE AT THE DEALERSHIP. ABOUT TWO MONTHS LATER, IT WENT OUT. THE SECOND TIME THE HORN RELAY WAS REPLACED UNDER WARRANTY USING NEW PARTS. THIS HORN FIX WORKED FOR 2013-LATE 2015. THIS THIRD TIME MOST LIKELY WILL NEED TO BE REPLACED AS WELL (AND LESS THAN A MONTH OUT OF WARRANTY). IN ALL INSTANCES, THE HORN BEGINS TO PRODUCE A MUTED/WEAK HONKING SOUND MOST NOTICEABLE WHEN LOCKING THE VEHICLE. THIS WILL HAPPEN FOR ABOUT A MONTH OR SO BEFORE IT FINALLY GOES OUT. PRESSING THE KEY (LOCKING & EMERGENCY ALERT BUTTON) OR THE CENTER OF THE STEERING WHEEL CONFIRMS THAT THE HORN IS INOPERABLE.

VEHICLE HAS 38,000 MILES, WE'RE THE ORIGINAL OWNER, HORN BECAME INTERMITTENT, THEN STOPPED WORKING. WE TOOK IT TO THE VW DEALER IN BRANDON, FL. THEY SAID THERE'S A RECALL ABOUT TO BE ANNOUNCED IN NOVEMBER THAT WILL COVER THE HORN, AND THE POTENTIAL FOR AN AIRBAG EARNING LIGHT. WE'RE LEFT WITH MAJOR SAFETY HAZARD WITH NOT HAVING A HORN. THE DEALERSHIP SAID IT WOULD COST OVER $2000.00 TO FIX, THEY WON'T HAVE THE PARTS UNTIL THE RECALL IS SENT. THIS CAN'T BE RIGHT AND FEEL WE'RE BEING PUT AT RISK WHILE THEY FIGURE OUT WHAT THEY WANT TO DO.

2012 JETTA TDI. HORN INTERMITTENT AND ABOUT THE SAME TIME MY MOON ROOF STOPPED WORKING. AS A MILITARY MEMBER STATIONED NEAR SEOUL, SOUTH KOREA, I WAS IN HEAVY TRAFFIC AND SOMEONE PULLED OUT IN FRONT OF ME EVEN THOUGH I WAS A LOW SPEED I STILL HAD TO SMASH ON THE BRAKES CAUSING THE ANTI-SKID SYSTEM TO WORK. AS SOON AS THEY PULLED OUT IN FRONT OF ME I WAS PRESSING THE HORN AND NOTHING HAPPENED. I BELIEVE THIS IS A MAJOR SAFETY DEFECT WITH MANY PEOPLE HAVING ISSUES WITH FAULTY HORNS/WIRING, ESPECIALLY FOR A CAR WITH LESS THAN 50K MILES ON IT. (CONVENIENTLY OUT OF WARRANTY). I AM AWARE OF THE RECALL ON THE HORN FOR THE 2011 MODELS, OBVIOUSLY THEY DIDN'T RESOLVE THE PROBLEM WHEN BUILDING THE 2012 MODEL. IN SEOUL I FEEL THE NEED TO USE MY HORN DAILY AS THERE ARE OVER 150 ACCIDENTS A DAY JUST IN THE SEOUL AREA. THIS IS A MAJOR SAFETY ISSUE AND SHOULD BE COVERED BY VW.

THE KEY LOCKS IN THE IGNITION WHILE THE CAR IS RUNNING AND IN PARK, WILL NOT DISENGAGE TO TURN THE CAR OFF (STEERING WHEEL NOT LOCKED). I WAS UNABLE TO TURN MY CAR OFF. THIS FIRST OCCURRED WHILE I WAS PARKED IN A PARKING LOT (NO DANGER). AFTER THE DEALERSHIP FORCED THE KEY, I HAD TO PULL OVER TO THE SHOULDER ON A HIGHWAY FOR A FLAT TIRE AND WAS UNABLE TO TURN THE CAR OFF. I COULD NOT CHANGE THE TIRE SAFELY AND COULD NOT GET THE CAR TOWED AS I COULD NOT TURN THE ENGINE OFF. I HAD TO SIT AT THE SIDE OF A HIGHWAY UNTIL MY CAR STALLED FROM RUNNING OUT OF GAS, UNTIL I COULD SAFELY HAVE THE CAR TOWED. NO LOCKSMITH WAS ABLE TO CORRECT THE IGNITION LOCK, AS IT IS AN ELECTRONIC LOCK IN THE KEY HOUSING. I SEE MULTIPLE COMPLAINTS LISTED WITH NHTSA REGARDING THE SAME ISSUE WITH VW CARS, AND MANY SPECIFICALLY FOR JETTAS, AND 2012 JETTAS.

WHILE DRIVING (SECONDARY ROADS, SUBURBS) NOTICED 'SPONGY' BRAKE FEEL AND STRANGE SOUND FROM LEFT REAR. WHEN I GOT HOME (AFTER ABOUT 15 MIN OF DRIVING), LEFT REAR DISC WAS GLOWING ORANGE/YELLOW AND SMOKE WAS COMING FROM THE WHEEL. HAD REAR PADS REPLACED/RESET. PROBLEM RETURNED 2 WEEKS LATER. AFTER A SHORT DRIVE, NOTICED SMELL AND SAW SMOKE COMING FROM LEFT REAR WHEEL. LIFTED CAR AND LEFT REAR WHEEL WOULD NOT TURN. ALL OTHER WHEELS ARE FINE.

ENGINE RUNS ROUGH, SPUTTERS AND STALLS RANDOMLY. WHEN STALLS, SOME LIGHTS FLASH AND STATES SERVICE NEEDED. DEALERSHIP DIDN'T FIND ANY FAULTS. IF STALLS ON HIGHWAY THIS CAN BE LIFE THREATENING. STEERING WHEEL PULLS HARD TO THE LEFT EVEN WITH CAR PROPERLY ALIGNED AND TIRES AIR PRESSURE READING ACCURATELY FULL. JUST HAD CAR SERVICED AGAIN NO FAULTS FOUND. IGNITION ISSUE WITH CAR NOT SHUTTING OFF. 20 MINUTES AFTER PARKING AND TRYING TO TURN CAR OFF WITH NO PREVAIL. HAD CAR SERVICED AND WAS GIFTED A FREE REPAIR SINCE MY 2012 JETTA HAS ONLY 22,000 MILES ON IT. IGNITION REPLACED BUT OTHER ISSUES STILL EXIST. PAID OUT OF POCKET FOR SERVICING THIS VEHICLE MULTIPLE TIMES SINCE ALL THESE ISSUES CAME ABOUT CONVIENTLY AFTER THE WARRANTY PERIOD ENDED.

THE REAR TRAILING ARMS OF JETTA AND BEETLE OF VW IS A DESIGN FLAW. (NHTSA CAMPAIGN NUMBER: 14V656000) CHINA AQSIQ (GENERAL ADMINISTRATION OF QUALITY SUPERVISION, INSPECTION AND QUARANTINE OF THE PEOPLE'S REPUBLIC OF CHINA) CONDUCTED A YEARLONG SURVEY TEST, THE EXPERIMENTAL RESULTS HAVE BEEN OUT : THE REAR TRAILING ARMS OF JETTA AND BEETLE OF VW IS A DESIGN FLAW?THE RECALL OF USA?2011-2013 JETTA VEHICLES MANUFACTURED MARCH 1, 2010, TO NOVEMBER 30, 2012, AND 2012-2013 BEETLE VEHICLES MANUFACTURED MARCH 1, 2011, TO JULY 31, 2013. ?. THE MAIN CONCLUSIONS OF AQSIQ OF CHINA ARE AS FOLLOWS: 1. THE REAR TRAILING ARMS OF THE RECALL OF JETTA AND BEETLE OF VW CAUSED A DEFICIT. JUST WHEN ENCOUNTERING OBSTACLES IN REVERSING THE PROCESS, IT WILL CAUSE THE REAR TRAILING ARMS DEFORMED. 2. THE METHOD OF THE RECALL THAT INSTALLING A SHEET METAL CAN?T ELIMINATE DEFECTS. THE INSTALLATION OF A SHEET METAL ONLY ENHANCES THE RESISTANCE TO DEFORMATION OF THE REAR TRAILING ARMS, BUT WHEN THE MORPH TO A CERTAIN EXTENT, THERE IS STILL THE RISK OF BREAKAGE AND LOSS OF CONTROL OF THE VEHICLE. AFTER BREAKING, THE SHEET METAL DOES NOT NECESSARILY ALERT OF NOISE. IN THE CASE OF VEHICLES OF MORE THAN 40KM / H, WHEN THE REAR TRAILING ARMS FRACTURE, THE SHEET METAL WILL ALSO BREAK, THE VEHICLE WILL NOT BE CONTROLLED. WE FEAR FOR OUR SAFETY, AND WE NEED NHTSA?S HELP! THANK YOU! THE TECHNICAL REPORTS OF CHINA AQSIQ ABOUT THE JETTA AND BEETLE: HTTP://WWW.DPAC.GOV.CN/XWDT/GZDT/201509/T20150911_57436.HTML CHINA AQS

A WOMAN AND A YOUNG CHILD DEPARTED A PRESCHOOL ON A CLEAR, DRY DAY. THE VEHICLE SHUT DOWN IN THE MIDDLE OF THE STREET 250 FEET FROM THE PRESCHOOL WITHOUT WARNING OR ANY SIGN OF TROUBLE. THE VEHICLE HAD RUN WELL TO DATE. THE DRIVER ATTEMPTED MULTIPLE TIMES TO RESTART THE VEHICLE, BUT IT SHUT DOWN AGAIN WITHIN TWO SECONDS OF STARTING. A GOOD SAMARITAN PUSHED THE VEHICLE TO THE CURB. THE VEHICLE WAS TOWED TO A VOLKSWAGEN DEALER, WHERE IT WAS DETERMINED THAT THE CAUSE WAS DIESEL FUEL SYSTEM FAILURE, NECESSITATING TOTAL REPLACEMENT. THE FUEL SYSTEM IN THIS MAKE AND MODEL IS A KNOWN PROBLEM, FOR WHICH AN EXTENDED WARRANTY APPLIES TO 120,000 MILES. THE DEALER HAD A FUEL SAMPLE TESTED FOR CONTAMINATION. RESULTS WERE ALL STATISTICALLY SIGNIFICANTLY WITHIN VW SPECIFICATIONS. VOLKSWAGEN CONTENDS, HOWEVER, THAT THE FUEL SAMPLE FAILED THE TEST DUE TO ITS OWN ROUNDING ERROR AND REFUSES TO HONOR ITS EXTENDED WARRANTY.

MY IGNITION LOCK CYLINDER HAS FAILED ON MY 2012 VW JETTA. LONG STORY SHORT, IT'S IMPOSSIBLE TO GET THE KEY OUT OF THE IGNITION. THIS HAS NOTHING TO DO WITH "TURNING THE WHEEL TO UNLOCK IT". IT IS A KNOWN ISSUE WITH THESE VOLKSWAGENS. I FELT UNSAFE BECAUSE IF I EVER HAD TO SHUT MY CAR DOWN IN AN EMERGENCY, SOMETIMES IT WOULD BE IMPOSSIBLE. SO I GO TO THE DEALERSHIP FOR ANOTHER ISSUE, AND NOW THEY WON'T FIX MY CAR UNTIL I GET THIS IGNITION LOCK CYLINDER FIXED. IT COSTS $650 AND I HAVE TO WAIT 7-10 DAYS TO GET THE PART FLOWN IN FROM GERMANY. THIS IS A PROBLEM THAT SHOULD BE COVERED UNDER WARRANTY NO QUESTIONS ASKED, I DON'T FEEL SAFE BEING IN THE CAR IF I CAN'T TURN IT OFF.

2012 JETTA WAGON - WHILE DRIVING ON A RECENTLY PAVED HIGHWAY (EG. SEEMINGLY PRISTINE ASPHALT), MY WIFE AND I NOTED A STRANGE VIBRATION SENSATION IN OUR CAR. THERE WAS NO DRAG, VEERED STEERING, ABNORMAL HANDLING, OR WARNING ON THE DASH. WE HAD ACCELERATED TO APPROXIMATELY 50 MPH WHEN AT THE UPCOMING INTERSECTION THE LIGHT CHANGED TO RED. IT WAS A NORMAL BRAKING/STOP MANEUVER. ON STOPPING, NO UNUSUAL BRAKING SENSATION, AGAIN NO ABNORMAL PULL. WE NOTICED SMOKE COMING ALONG THE DRIVERS SIDE WHILE STOPPED. THERE WAS A FAINT SMELL OF HOT METAL AS WELL. MY WIFE STATED "I HOPE THAT'S NOT US". SEVERAL CARS HONKED AND FLASHED LIGHTS TO GET OUR ATTENTION AND ON ROLLING THE DRIVERS WINDOW DOWN, A DRIVER ADJACENT YELLED "YOUR CAR IS ON FIRE". I QUICKLY EXITED THE DRIVERS SIDE AND NOTED A SMALL FLAME AT THE DRIVERS REAR BRAKE. BY SIMPLY BLOWING, IT WENT OUT. THE ROTOR WAS GLOWING RED/ORANGE. EXTREME HEAT WAS COMING FROM THIS. NO OTHER BRAKE WAS INVOLVED. I VERIFIED THE PARKING BRAKE WAS NOT ENGAGED AT THE TIME. WE HAD TRAVELED PERHAPS 2 MILES PRIOR TO THIS OCCURRENCE. ONCE COOLED, I SLOWLY DROVE TO A NEARBY CLINIC PARKING LOT AND LEFT THE CAR. THIS CAR HAS HAD ALL SCHEDULED MAINTENANCE IN A TIMELY MANNER. IT HAS NOT BEEN CRASHED. RECENT WORK INCLUDED DEALER BRAKE FLUID CHANGE AT 47,918 MILES. *TR ## VIN PASSED ## VOLKSWAGEN JETTA 2012 TDI SPORTWAGEN ##

THE FIRST TIME MY RADIO CAUGHT ON FIRE, IT WAS THE SUMMER OF 2014. MY CAR WAS PARKED IN A PARKING LOT WHILE I WAS AT WORK. WHEN I ENTERED THE CAR TO DRIVE HOME, I TURNED STARTED THE VEHICLE AND THERE WAS A EXTREMELY LOUD SOUND, MUCH LIKE AN EXPLOSION. THE MIDDLE DASH WHERE THE RADIO IS LOCATED BEGAN POURING SMOKE. AFTER THE INCIDENT, I CONTACTED THE DEALERSHIP, WHO "FIXED" THE PROBLEM (THEY REPLACED THE STOCK RADIO FOR ANOTHER VW STOCK RADIO). SPRING OF 2015, THE SAME EXACT THING HAPPENED. MY CAR WAS PARKED AT WORK, I STARTED THE CAR AND THE RADIO BEGAN POURING SMOKE. I AGAIN, HAD THE ISSUE "FIXED" BY THE DEALERSHIP. AUGUST 2015, AGAIN THIS HAPPENED AND SEPTEMBER 2015 AGAIN. WHEN I INSISTED THAT VW MUST FURTHER INVESTIGATE THE UNDERLYING ISSUE, THEY CLAIMED TO HAVE FIXED THE PROBLEM AFTER THE AUGUST 2015 INCIDENT. WITH THIS INCIDENT NOT ONLY DID THE RADIO BURN OUT, MY BATTERY WAS DRAINED OUT. THE EXPLANATION I WAS GIVEN WAS THAT THE POWER LINE TO THE RADIO WAS NOT SHUTTING OFF, THEREFORE THE RADIO WAS OVERHEATING AND THE BATTERY WAS BEING DRAINED. WITH THIS PARTICULAR INCIDENT, I RECEIVED MY CAR BACK ON A MONDAY AND THE RADIO AGAIN CAUGHT FIRE AND BURNED OUT ON THE FRIDAY OF THAT SAME WEEK.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE EPC WARNING LIGHT ILLUMINATED AND THE ACCELERATOR PEDAL FAILED TO RESPOND EACH TIME THE FAILURE RECURRED. THE CONTACT INDICATED THAT THERE WAS A DRASTIC REDUCTION IN SPEED. THE CONTACT HAD TO TURN THE VEHICLE ON AND OFF MULTIPLE TIMES IN ORDER TO RESET THE EPC CODE. THE VEHICLE WAS TO BE TAKEN TO A DEALER FOR INSPECTION AND DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE FAILURE MILEAGE WAS 92,000.

I HAVE A 2012 JETTA TDI THAT IS NOW JUST OUT OF BUMPER TO BUMPER WARRANTY, EXCEPT THE 10YR/120K COVERAGE EXTENDED ON THE KNOWN POORLY DESIGNED HPFP (INVESTIGATED IN NHTSA ACTION PE10034). I DO A FUEL FILTER CHANGE EARLY 15K FROM THE LAST DEALER CHANGE AT 44500 MILES... AND I FIND METAL PARTICLES IN THE FUEL FILTER. THIS IS NOT NORMAL, AND INDICATION OF WEAR, AND SOURCE IS ALMOST CERTAINLY THE HPFP CAM AND ROLLER/PISTON WHICH IS LUBRICATED AND COOLED BY DIESEL FUEL RECIRCULATED TO THE FILTER VIA BYPASS, AND SOME OF THIS ENDS UP IN THE FUEL TANK, AND WORSE CAN END UP IN THE INJECTORS CAUSING INJECTOR FAILURE, EVEN POSSIBLE BURNED PISTON HEADS AND CATASTROPHIC ENGINE DAMAGE. I ASSUME THE PATH FORWARD IS DOCUMENT MY FINDINGS, I DID THIS WITH HIGH RESOLUTION DIGITAL PICTURES, PRINTED FOR THE DEALER, AND A PRISTINE WHITE RAG TURNED GREY WITH METAL FILINGS, ALONG WITH THE OLD FILTER DELIVERED FOR THEIR INSPECTION (I EVEN PROVIDED THE VCDS DIAGNOSTIC PRINT OUT FOR THE VEHICLES SELF-DIAGNOSIS). SINCE I DID THE FILTER CHANGE, AND ABOUT 100 MILES AND ONE DAY LATER, THERE IS NO MORE EVIDENCE OF THESE METAL PARTICLES IN THE SYSTEM.. THE DEALER SERVICE DEPARTMENT TRIED, VW WOULD NOT AUTHORIZE A PUMP REPLACEMENT.. SO I CALLED AND VW EXPLAINED THE SITUATION TO THEM, THEY DID NOT BOTHER TO RECORD NAME OR VIN, CLEARLY NOT INTERESTED IN CUSTOMER CARE. OFFICIAL VW POLICY SEEMS TO BE TO IGNORE THE METAL FILINGS AND THE CUSTOMER, THEY OFFER A BOGUS EXPLANATION THAT METAL FILINGS COULD COME FROM FI

CAR LOST ALL POWER AND WOULD NOT RESTART.I WAS DRIVING ABOUT 55MPH ON A RURAL ROAD, THANKFULLY THERE WAS NOT A LOT OF TRAFFIC AT THE TIME THE CAR FAILED. THE GLOW PLUG LIGHT STARTED FLASHING AS THE ENGINE WAS LOSING POWER. THERE WAS NO WARNING THAT THE CAR WOULD FAIL LIKE THIS. I WAS ABLE TO PULL OFF THE THE ROAD IN NEUTRAL. I SUSPECTED A HIGH PRESSURE FUEL PUMP FAILURE SINCE VW HAD JUST SENT OUT A LETTER NOTIFYING ME THAT THE WARRANTY ON THAT PART HAD BEEN EXTENDED TO 120K MILES. AFTER IT WAS TOWED TO THE DEALERSHIP, THEY CONFIRMED IT WAS A HPFP FAILURE AND I AM WAITING TO FIND OUT IF VW WILL COVER THE REPAIR. WAS TOLD THAT THIS FAILURE CAUSED DAMAGE TO THE ENTIRE FUEL SYSTEM ($8,800.00USD). I DO NOT SEE HOW VW CAN PUT A CAR ON THE ROAD WITH A PART THAT COULD POTENTIALLY FAIL AND CAUSE THIS MUCH DAMAGE.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE IN FRONT SUDDENLY STOPPED WITHOUT WARNING CAUSING THE CONTACT TO CRASH INTO THE REAR END OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

COULD NOT OPEN THE FRONT PASSENGER DOOR DUE TO FROZEN ICE INSIDE THE HINGED SPACE BETWEEN DOOR AND FENDER. VEHICLE WAS TAKEN TO NORTHTOWN VOLKSWAGEN IN BUFFALO AND THEY REFUSED TO HONOR ANY WARRANTY SOLUTION. THERE WAS A BULLETIN ON THIS EXACT ISSUE. DEALER RESPONSE WAS THAT THE BULLETIN WAS FOR VEHICLES UP TO 2009 AND THE PROBLEM HAD BEEN RECTIFIED SO 2012 DID NOT QUALIFY! OBVIOUSLY THE PROBLEM WAS NOT RECTIFIED. IN OPENING THE DOOR WITH FORCE, THE DOOR SHEET METAL WAS WAS BENT IN THE BOTTOM RIGHT CORNER AND NEEDED BODYWORK TOTALING $1,000.

I PURCHASED MY 2012 VOLKSWAGEN JETTA APPROX OCTOBER 31, 2011. WITHIN THE FIRST 3-4 MONTHS THE CAR COMPUTER SYSTEM LOCKED UP WHILE I WAS DRIVING. (I WAS UNABLE TO PUT DOWN THE WINDOWS, THE A/C STOP WORKING, ENGINE LIGHTS LID UP ON THE DASHBOARD) SO I DROVE IT STRAIGHT TO THE DEALERSHIP AND THEY IMMEDIATELY APOLOGIZED AND KEPT THE CAR FOR SEVERAL DAYS TO CORRECT THE DEFECT. IN 2013 THE STEERING LOCK WENT BAD WHILE DRIVING AND WE COULDN'T TURN THE CAR OFF. THIS HAPPENED AT 6:45PM AFTER THE DEALERSHIP CLOSED. SO THE CAR CONTINUED RUNNING IN FRONT OF MY HOUSE FROM 6:45PM TO 7:30AM WHEN THE DEALERSHIP OPENED. I EXPLAINED TO THE DEALERSHIP HOW FRUSTRATING, PHYSICALLY, AND MENTALLY DRAINING THAT NIGHT WAS. WE COULDN'T PARK THE CAR IN A GARAGE AND RISK THE GASES GETTING INTO THE HOME SO WE LEFT IT IN FRONT THE HOUSE AND HAD TO STAY UP ALL NIGHT AND WATCH IT SO NO ONE WOULD STEAL IT. THEY DIAGNOSED IT AS A BAD STEERING COLUMN. THE CAR SOMETIMES ACCELERATE FAST ON ITS ON WHEN YOU ATTEMPT TO USE THE CRUISE CONTROL. NOW CURRENTLY THE STERLING LOCK IS GONE BAD ON THE CAR AGAIN. I HAVE CONTACTED VOLKSWAGEN AND THE DEALERSHIP SEVERAL TIMES ABOUT THIS PART/ISSUE THIS YEAR AND THEY TOLD ME THE CAR IS OUT OF WARRANTY AND I WOULD HAVE TO PAY FOR THE REPAIR. A STEERING COLUMN GOING BAD IN A CAR EVERY YEAR IS NOT NORMAL. MY PROBLEM IS PAYING FOR THIS FAULTY, DEFECTIVE DANGEROUS CAR. I HAVE INVOICE AND REPAIR INVOICE ON THIS CAR DATING BACK TO THE FIRST FEW MONTHS OF OWNING IT. VOLKSWAGEN IS ON A M

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE OUTER CASE WHERE THE SEAT BELT LATCHED WAS CRACKED AND PREVENTED THE SEAT BELT FROM SECURING. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE REAR SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000. THE VIN WAS NOT PROVIDED.

WHILE DRIVING THE JETTA TDI AT 35 MPH, ALL OF A SUDDEN DASH LIGHTS FLASHED ON AND OFF AND CAR STALLED. WE WERE ABLE TO STEER CAR TO SIDE OF ROAD. THE CAR WOULD NOT TURN OVER AND WAS TOWED TO LOCAL VW DEALERSHIP. IT WAS DIAGNOSED WITH HPFP FAILURE AND THE METAL HAD CONTAMINATED MY ENTIRE SYSTEM AND NEEDED COSTLY REPAIR. FUEL WAS SENT FOR TESTING, AND WHEN VERIFIED THAT IT WAS NOT OWNER NEGLIGENCE VW REPAIRED THE CAR. THE WAIT WAS ALMOST 2 WEEKS.

ON SEVERAL OCCASIONS THE IGNITION WILL NOT TURN OFF. THE KEY IS STUCK IN THE ON POSITION AND CAN NOT BE REMOVED. ON ONE OCCASION IT TOOK OVER 7 MINUTES TO REMOVE THE KEY. THIS MAY NOT SEEM LIKE A LONG TIME, BUT SIT IN YOUR CAR AFTER PARKING THEN TIME 7 MINUTES AND YOU'LL SEE HOW FRUSTRATING THIS IS!