2012 Volkswagen Jetta complaints

IGNITION LOCK/SWITCH STUCK IN "ON" POSITION. UNABLE TO TURN OFF ENGINE OR REMOVE KEY. SAFETY AND SECURITY RISK BEING UNABLE TO SECURE VEHICLE OR TURN OFF ENGINE.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT'S KEY BECAME STUCK IN THE IGNITION SWITCH WHILE IN THE RUN POSITION. THE DEALER WAS ABLE TO SHUT OFF THE ENGINE ONLY BY DISCONNECTING FOUR OF THE FIVE FUEL INJECTORS. THE DEALER STATED THAT THEY WOULD NEED TO DESTROY THE TRIM AND REMOVE AND REPLACE THE IGNITION LOCK AND SWITCH ASSEMBLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.

THE VEHICLE WAS BEING BACKED OUT OF A DRIVEWAY INTO THE ROADWAY WHEN THE HORN BEGAN TO SOUND CONTINUOUSLY AND THE AIRBAG WARNING LIGHT ILLUMINATED. THE VEHICLE NEEDED TO BE TURNED OFF COMPLETELY TO STOP THE HORN. SUBSEQUENTLY, THE HORN SOUNDS WHENEVER THE IGNITION IS ENGAGED SOMETIMES STOPPING ONCE THE ENGINE TURNS ON, SOMETIMES NOT. ONCE STARTED THE VEHICLE IS DRIVEABLE BUT THE AIRBAG WARNING LIGHT IS ILLUMINATED, THE HORN ON THE STEERING WHEEL IS INOPERABLE AND THE STEERING WHEEL CONTROLS ARE INOPERABLE. THE VEHICLE WAS TAKEN TO A VOLKSWAGEN DEALERSHIP AND DIAGNOSED WITH A FAULTY CLOCK SPRING THAT REQUIRES REPLACEMENT. THE INCIDENT APPEARS TO BE SIMILAR TO THAT DESCRIBED IN NHTSA INVESTIGATION PE 15-010.

2012 VOLKSWAGEN JETTA. ATTORNEY REPRESENTING CONSUMERS REQUESTS RECALL NOTICES FOR VEHICLE. *SMD BOTH OCCUPANTS IN THE VEHICLE WERE INJURED. *JB

THE CAR IS A 2012 JETTA SPORTWAGON TDI. IT HAS RECEIVED ALL APPROPRIATE SERVICE AND MAINTENANCE, AND ONLY DIESEL FUEL HAS BEEN USED IN THE CAR. THERE WAS APPROXIMATELY 1/2 TANK OF DIESEL LEFT WHEN THE INCIDENT OCCURRED. WHILE DRIVING ON A RESIDENTIAL STREET, THE GLOW PLUG WARNING LIGHT BEGAN TO FLASH. APPROXIMATELY 30 SECONDS LATER THE ENGINE BEGAN TO LOSE POWER, AND WITHIN TWO MINUTES DIED COMPLETELY. I WAS ABLE TO COAST TO THE CURB AND PARK, BUT THE CAR WOULD NOT START AGAIN. AN INSPECTION BY A CERTIFIED MECHANIC FOUND METAL SHAVINGS THROUGHOUT THE FUEL/PROPULSION SYSTEM, AND DIAGNOSED A BLOWN HIGH PRESSURE FUEL PUMP. THIS IS A KNOWN ISSUE WITH VW TDI ENGINES.

2012 VOLKSWAGEN JETTA. CONSUMER WRITES IN REGARDS TO KEY STUCK IN THE IGNITION. *SMD THE CONSUMER STATED THE VEHICLE COULD NOT BE TURNED OFF. A MECHANIC UN-PLUGGED A WIRE. THE VEHICLE HAD TO BE TOWED TO THE DEALER. *JB

CHECK ENGINE LIGHT CAME ON AND WHILE DRIVING TO DEALER FOR SERVICE THE CAR ENGINE FAILED COMPLETELY WHILE DRIVING AT 60 MPH ON FREEWAY. CAR HAD NO PROPULSION AND CAME TO A ROLLING STOP. UNABLE TO RESTART CAR. TOWED TO VW DEALER AND THEY SAID VW TDI FUEL PUMPS HAVE HAD ISSUES AND COULD FAIL. LUCKILY NOBODY WAS INJURED BUT COULD HAVE BEEN VERY DANGEROUS AS ENGINE SHUT DOWN IMMEDIATELY AND FAILED COMPLETELY WHILE ON FREEWAY. I WAS VERY SHAKEN BY THE INCIDENT AND WAS UNABLE TO MOVE ALL THE WAY TO SIDE OF FREEWAY. STILL DO NOT HAVE CAR BACK AND VW DEALER INDICATED IT WOULD BE A LARGE REPAIR

VEHICLE ENGINE (JETTA 2.0 TDI) ABRUPTLY STALLED AND WOULD NOT RESTART. THE DEALER STATED THAT THE HIGH PRESSURE FUEL PUMP HAD FAILED; AND HAD DISINTEGRATED IN A FASHION THAT THE DEBRIS HAD CONTAMINATED THE ENTIRE FUEL SYSTEM. FUEL TANK, LINES AND INJECTION SYSTEM WERE CLEANED, FUEL PUMP AND FILTERS WERE REPLACED. HOWEVER, THE VEHICLE HAS STILL EXPERIENCED INTERMITTENT STALLING PROBLEMS EVER SINCE THIS WARRANTY REPAIR, AND THE DEALER HAS BEEN UNABLE TO RESOLVE AFTER NUMEROUS ATTEMPTS. THE VEHICLE HAS BEEN (AND CURRENTLY REMAINS) AT THE DEALER FOR 33 OF THE PAST 40 DAYS.

AT THE TIME OF A ROUTINE TIRE ROTATION, IT WAS NOTICED THE INSIDE OF 3 TIRES WERE SPLIT. ONE OF THESE SPLITS WAS SIGNIFICANT ENOUGH THAT THE TIRE TECHNICIAN RECOMMENDED NOT DRIVING FURTHER. THE TREAD ON THE TIRES AND OUTSIDE SURFACE WAS STILL IN GOOD CONDITION. THE TECHNICIAN STATED THERE WAS ALMOST HALF THE REGULAR TREAD LEFT. IT SEEMS UNUSUAL TO HAVE SPLITS ON THREE TIRES AT ONCE IN THE SAME LOCATION ON WHAT OTHERWISE WOULD STILL BE GOOD TIRES. THIS CAR HAS NOT BEEN INVOLVED IN ANY UNUSUAL ACCIDENTS OR INCIDENTS WHICH WOULD HAVE HAD A NEGATIVE IMPACT ON TIRE WEAR. THESE ARE THE ORIGINAL TIRES THAT CAME WITH THE CAR.

DURING FEBRUARY, THE 2012 VW TDI JETTA SPORTWAGEN WITH 59,7000 MILES STALLED TWICE WHEN TRYING TO START THE VEHICLE. ON THE THIRD START THE VEHICLE STARTED BUT THE GLOW PLUG LIGHT WAS FLASHING AND THE CAR WOULD NOT ACCELERATE TO MORE THAN 45 MPH. THE VEHICLE LIMPED TO THE DEALERSHIP, WHO FOUND METAL FLAKES IN THE FUEL FILTER AND STATED THAT THE IN-TANK FUEL PUMP HAD FAILED. THE IN-TANK FUEL PUMP WAS REPLACED AND THE FUEL SYSTEM WAS APPARENTLY CLEARED OF METAL. AT 63,000 MILES, THE GLOW PLUG LIGHT BEGAN TO FLASH WHILE AT HIGHWAY SPEED AND THE VEHICLE BEGAN TO LOSE POWER. I GOT THE VEHICLE TO AN EXIT, STOPPED IT, TURNED THE VEHICLE OFF AND RESTARTED. THE GLOW PLUG LIGHT WAS NO LONGER FLASHING AND THE CAR WAS DRIVABLE ALTHOUGH IT WAS LACKING SOME ACCELERATION AND THERE WAS A MOAN/WHINE NOISE COMING FROM THE ENGINE. GOT THE CAR BACK TO THE DEALERSHIP AND LEARNED THAT THE HIGH PRESSURE FUEL PUMP HAS FAILED AND THAT THE ENTIRE FUEL SYSTEM NEEDS TO BE REPLACED. THERE IS NO MIS-FUELING ISSUE, AND DIESEL RECEIPTS ARE KEPT AT FILL UP.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE AT A COMPLETE STOP ON AN INCLINE, THE BRAKE PEDAL WAS DEPRESSED AND THERE WAS A TWO SECOND DELAYED RESPONSE. THE VEHICLE WAS EQUIPPED WITH AN ELECTRONIC HILL START ASSISTANCE FEATURE. THE FAILURE RECURRED NUMEROUS TIMES. ON A SEPARATE OCCASION, THE UNOCCUPIED VEHICLE WAS PARKED ON A SLIGHT INCLINE AND THE VEHICLE ROLLED WITH THE EMERGENCY BRAKE ENGAGED. THE VEHICLE CRASHED INTO A TREE. FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE VEHICLE OPERATED AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.

2012 VOLKSWAGEN SPORTWAGEN TDI. WHEN TRAVELING ON THE FREEWAY 4/11/15 GLOW PLUG LIGHT BEGAN BLINKING, WE NOTICED AN IMMEDIATELY SIGNIFICANT LOSS OF POWER. AT THIS MOMENT WE WERE TRAVELING ON A TWO LANE FREEWAY THAT HAPPENED TO HAVE ONE LANE BLOCKED. VEHICLES IMMEDIATELY BEGAN STACKING UP BEHIND US. AFTER PULLING OFF THE FREEWAY ATTEMPTED TO STOP AND RESTART THE ENGINE, WE HAD A VERY DIFFICULT TIME RESTARTING THE MOTOR. WAS ABLE TO DRIVE BACK TO THE DEALERSHIP, HOWEVER HAD A SIGNIFICANT REDUCTION IN POWER, SAFETY WAS A CONCERN AND WAS VERY WORRIED THAT THE VEHICLE WOULD STALL WHILE ON THE FREEWAY. BECAUSE OF THIS WE PULLED OFF THE FREEWAY AND CONTINUED TO LIMP TOWARDS THE DEALERSHIP ON LOCAL ROADS. THERE WAS SO MUCH REDUCTION IN POWER THAN DRIVING UP A SMALL HILL ALMOST BROUGHT THE VEHICLE TO A STOP. DEALERSHIP ACCUSED US OF FUELING THE VEHICLE WITH GAS INSTEAD OF DIESEL, GAS STATION WAS ABLE TO PRODUCE A RECEIPT SHOWING THAT WE HAD FILLED THE VEHICLE WITH DIESEL. HOWEVER, VW IS COVERING THE REPAIR, AND VEHICLE IS READY TO BE PICKED UP 4/16/15. DID NOT FEEL THAT THE FUEL PUMP FAILURE HAD ANYTHING TO DO WITH MISFUELING, AND WHILE VW IS COVERING THE REPAIR, IT APPEARS THAT THIS ISSUE IS A WELL DOCUMENTED FAILURE WITH VW. WE DO FEEL THAT OUR SAFETY COULD HAVE BEEN COMPROMISED WITH THIS FAILURE. *TR

CANNOT SHUT ENGINE OFF. CANNOT REMOVE IGNITION KEY. *TR

TIRE HAD CATASTROPHIC FAILURE ON SIDE WALL. 4TH TIME THIS HAS OCCURRED WITH SPECIFIC TIRES "DUNLOP SP SPORT 01 AS". *TR

WAS DRIVING 40 AND WAS HEADING DOWN A HILL AND WAS COMING TO A STOP WHEN MY 2012 VW JETTA SPORTSWAGEN POWER FLICKERED, COIL LIGHT (GLOW LIGHT) CAME ON, IT MADE A LOUD NOISE AND DIED. I WAS UNABLE TO MOVE IT, COULD OF BEEN A BAD SITUATION. THANKFULLY VW DEALERSHIP SERVICE GAVE ME A NUMBER TO A LOCAL TOWING COMPANY. I WAS QUICKLY TOWED TO DEALERSHIP. IT SOUNDS LIKE SO MANY OTHERS HAVE HAD THIS PROBLEM. WAITING TO HEAR OFFICIAL DIAGNOSTICS. *TR

WHILE DRIVING IN THE FREEWAY AT SPEED OF 20 MPH DUE TO HIGHWAY TRAFFIC, I SMELLED DIESEL FUEL THROUGH THE AIR VENTS. THE VEHICLE SUDDENLY BEGAN TO LOOSE POWER AND THE PEDAL WAS NOT FUNCTIONAL COMPLETELY AFTER, THE VEHICLE SHUT OFF AND STALLED ON THE HIGHWAY. THE MIL (MALFUNCTION INDICATOR LAMP) AND BATTERY DASH WARNING LIGHTS CAME ON. THE CAR WOULD NOT START OVER AND WAS TOWED OUT OF THE HIGHWAY. I NOTICED THERE WAS A DIESEL FUEL LEAK UNDERNEATH THE VEHICLE. THE CAR WAS THEN TOWED TO A VOLKSWAGEN DEALER AND DIAGNOSIS WERE MADE RESULTING IN FUEL PUMP REPLACEMENT. *TR

WHEN THE TEMPERATURE IS COLD, THE WINDSHIELD WIPERS ON OUR 2012 VW JETTA REFUSE TO ACTIVATE CAUSING A SERIOUS SAFETY CONCERN, ESPECIALLY WHEN WE'RE DRIVING AND THE TEMPERATURE DROPS. WHEN THE TEMPERATURE WARMS BACK UP, THE WIPERS START WORKING AGAIN. I'VE CONTACTED VW OF AMERICA AND DESPITE THE # OF COMPLAINTS ABOUT THIS ISSUE, THEY REFUSE TO HELP ME OUT. *TR

SINCE PURCHASING THIS VEHICLE NEW ALMOST 3 YEARS AGO, IT HAS VERY OCCASIONALLY EXHIBITED A HESITATION DURING ACCELERATION FROM A STOP. IT IS A TDI VERSION WITH THE AUTOMATED MANUAL DSG TRANSMISSION. UP TILL NOW, IT HAS BEEN IMPOSSIBLE TO INDUCE ON COMMAND, MAKING IT VERY DIFFICULT FOR THE TWO DEALERSHIPS THAT HAVE EXAMINED IT TO IDENTIFY THE PROBLEM. EACH TIME THIS HAS OCCURRED, IT SEEMS TO FOLLOW A VERY BRIEF ACCELERATION, AS THOUGH YOU ARE STARTING TO MOVE INTO TRAFFIC AND THEN BACK OFF THE THROTTLE FOR AN INSTANT BEFORE REAPPLYING THE THROTTLE. AS YOU STEP BACK INTO THE THROTTLE, THERE IS NO CHANGE IN ENGINE SPEED FOR ABOUT THREE SECONDS, REGARDLESS OF PEDAL POSITION - IT JUST CONTINUES TO IDLE UNTIL IT FINALLY RESPONDS NORMALLY. SINCE THIS USUALLY OCCURS WHEN MAKING A LEFT TURN IN FRONT OF ONCOMING TRAFFIC OR MERGING FROM A DRIVEWAY, THE THREE SECONDS OF DELAY DURING WHICH YOU ROLL FORWARD CAN BE VERY DANGEROUS. *JS

TL*THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA EQUIPPED WITH HANKOOK TIRES, TIRE LINE: OPTIMO H725A, TIRE SIZE: P205/55/R16 AND DOT NUMBER: 1GRPDYH. THE CONTACT STATED THAT THE LEFT FRONT DRIVER'S SIDE TIRE WALL WAS SEPARATING. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STATED THAT THE TIRE NEEDED TO BE REPLACED. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE AND TIRE FAILURE MILEAGE WAS 47,500.

LEFT REAR CALIPER IS SEIZING, WONT LET GO OF CALIPER. MECHANIC SAYS THE CALIPER HAS RUSTED SHUT AFTER ONLY 45,000 MILES AND HE SEES THEM ALL THE TIME ON VW VEHICLES. *TR

FOR THIS YEAR OF JETTA THE DOORS LOCK AROUND 10 MILES AN HOUR. MINE DOES NOT LOCK. THE DOORS WILL KEEP ATTEMPTING TO LOCK WITH NO SUCCESS. IF YOU GO ON A LONG TRIP AND SLOW DOWN TO THE 10 MPH RANGE THEY WILL TRY TO LOCK AGAIN. THE DOOR ALSO DOES NOT LOCK WHEN YOU PUSH BUTTON. YOU MUST KEEP PRESSING IT UNTIL IT FINALLY LOCKS. *TR

SAME PROBLEM AS DESCRIBED IN NHTSA ACTION NUMBER: PE09035 AND NHTSA RECALL CAMPAIGN NUMBER:09V333000 CAR IS CURRENTLY AT VOLKSWAGEN DEALER AWAITING A REPLACEMENT MEGATRONICS UNIT TO REPLACE ORIGINAL UNIT. VEHICLE WOULD NOT ACCELERATE AFTER STOPPING AT A TRAFFIC LIGHT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TR

THE CAR, A 2012 VW JETTA SE, FAILED TO RESPOND TO THE REVERSE GEAR ON 1/5/2015 AND BEHAVED AS IF THE EMERGENCY BRAKE WAS STILL ENGAGED. THE REAR TIRES WOULD NOT MOVE AND THE REVERSE MANEUVER FAILED. THE DEALERSHIP WAS CALLED AND THEY RECOMMENDED TOWING TO THEIR FACILITY. THIS WAS ACCOMPLISHED ON 1/9/2015 AND TO DATE THERE HAS BEEN NO RESOLUTION.

TRIED TO START VEHICLE STARTED ONCE THEN STALLED IMMEDIATELY. TRIED A SECOND AND THIRD TIME VEHICLE WOULD JUST CLICK. LET CAR SIT 14 HOURS VEHICLE CLICKED ONCE THEN STARTED AND RAN ROUGH WITH WHITE SMOKE COMING OUT OF EXHAUST. READ UP ON HARD STARTS AND FOUND OUT ABOUT INTERCOOLER FREEZING. PULLED TUBING OFF AND FOUND APPROX. 2-3 OZ OF CLEAR WATER AND 4-5 OZ OF GREEN SLUDGE IN THE INTERCOOLER PIPING. NUMEROUS INSTANCES OF THIS HAVE OCCURRED EVEN ON THE HIGHWAY SOME OF THESE HAVE RESULTED IN A CONDITION CALLED HYDROLOCK RESULTING IN BENT CONNECTING RODS. THIS HAS ALSO OCCURRED IN VEHICLES BEING DRIVEN AT HIGHWAY SPEEDS. AT HIGHWAY SPEEDS THIS WILL CAUSE A RAPID LOSS OF ENGINE POWER POSSIBLY CAUSING A VEHICLE ACCIDENT. THERE ARE NUMEROUS FORUMS NOTING THIS IN 2009-2012 MODELS AND POSSIBLY 13-14 MODELS. *TR

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS PARKED ON A HILL IN A PARKING GARAGE, THE CONTACT DEPRESSED THE BRAKE PEDAL TO RELEASE THE EMERGENCY BRAKE. THE BRAKE PEDAL EXTENDED TO THE FLOOR. THE VEHICLE ROLLED BACKWARDS AND THE CONTACT HAD TO QUICKLY MANEUVER THE VEHICLE TO AVOID CRASHING INTO OTHER VEHICLES. HOWEVER, THE VEHICLE CRASHED INTO A WALL. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

ENGINE WOULD NOT START AFTER STANDING IN COLD WEATHER X 10 DAYS. MOISTURE FROM THE INTAKE AIR CONDENSED & COLLECTED IN THE CHARGE AIR COOLER. THIS MOISTURE THEN FROZE, AND CAUSED BLOCKAGE OF THE INTAKE AIR SYSTEM. TSB ISSUED IN JUNE 2011, AMENDED SEPTEMBER 2011, RE: THIS ISSUE. VW REVISED THE CHARGE AIR COOLER DESIGN TO AVOID THE FORMATION OF MOISTURE AND FREEZING IN THE BOOST SYSTEM. PURPORTEDLY, 50,000 JETTAS ALREADY AFFECTED; LOCAL DEALER REPORTS A CAR/DAY ENTERING SHOP FOR SAME ISSUE, AND REQUIRES SAME REPAIR @ $1300. VW WILL REPAIR TDI'S UNDER WARRANTY @ VW EXPENSE; THOSE VEHICLES NO LONGER UNDER WARRANTY ARE RESPONSIBILITY OF OWNER. HOWEVER, BECAUSE VW KNOWS OF THE PROBLEM, IS AWARE OF THE TSB AND ISSUED THE REVISED CHARGE AIR COOLER KIT, VW WILL NEGOTIATE WITH OWNERS WHOSE VEHICLE IS NO LONGER UNDER WARRANTY. GIVEN THE MAGNITUDE OF THIS ISSUE WITH JETTA TDI'S, WHY HAS THERE NOT BEEN A RECALL? WHY IS VW NOT ASSUMING THE LIABILITY FOR ALL THESE REPAIRS, REGARDLESS OF WARRANTY STATUS? WOULD ASK NHTSA TO 1) RECALL THESE VEHICLES FOR REPAIR, AND 2) ASK VW TO ASSUME LIABILITY FOR ALL REPAIRS ASSOCIATED WITH THIS KNOWN DESIGN DEFECT, & 3) ASK VW TO ASSUME ALL COSTS, INCLUDING PARTS, LABOR, TOWING, AND CAR RENTAL FOR US. *TR

UPON RETURNING HOME ON SUNDAY 12/21 AT 3 PM, SMOKE WAS COMING FROM OUR GARAGE. WE OPENED THE GARAGE DOOR TO DISCOVERY MY CAR ON FIRE AND A GARAGE FULL OF SMOKE. WE CALLED 911 AND REQUESTED FIRE ASSISTANCE. WE THEN PROCEEDED TO EXTINGUISH THE FIRE USING 5 COMMERCIAL SIZE FIRE EXTINGUISHERS. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FLAMES AND DRAGGED THE CAR FROM THE GARAGE. THE CAR HAD NOT BEEN DRIVEN FOR APPROXIMATELY 18 HOURS. *TR

GLOW PLUG WARNING LIGHT FLASHED AND CHECK ENGINE LIGHT CAME ON ACCOMPANIED BY A LOSS OF POWER WHILE DRIVING. DEALERSHIP DIAGNOSED THE PROBLEM AS A FAILURE OF THE HIGH PRESSURE FUEL PUMP. *TR

THIS PROBLEM IS DIESEL ENGINE SPECIFIC: -ENGINE STARTS, THEN WHEN PULLING AWAY, STALLS IMMEDIATELY. -TOWED AFTER MULTIPLE RESTART ATTEMPTS FAILED DEALER FOUND WATER AND SLUDGE IN INTERCOOLER, AKA, INTERCOOLER ICING. CAR SPENT OVERNIGHT IN WARM SERVICE BAY WHILE IT THAWED OUT. VW HAS TSB FOR ISSUE BUT I WAS TOLD BY THE DEALER THAT IT DOESN'T FIX IT. WOW. *TR

THE HORN ON THIS VEHICLE BECOMES UNRESPONSIVE AT TIMES. WHEN IT DOES WORK, THE HORN TONE IS VERY LOW AND IS DIFFICULT TO HEAR. THIS COULD BE A SAFETY ISSUE. IT ALSO CONCERNS ME SINCE AN OPERATIONAL HORN IS NEEDED TO PASS THE STATE SAFETY INSPECTION. I HAVE NOT TAKEN IT TO THE DEALERSHIP YET FOR REPAIR, BUT A QUICK INTERNET SEARCH, I HAVE CONFIRMED THIS IS FAR TOO COMMON PROBLEM ON NEWER MODEL JETTA'S. *TR

LOST TRACTION ON A SNOW COVERED ROAD DRIVING AT A SLOW SPEED OF APROX 35 MPH. THE TIRES WOULD NOT GRIP IN THE SNOW. THE CAR SLID ABOUT 100 FEET AND CROSSED A MAJOR STATE HIGHWAY. THE TIRES ARE MADE BY PRIMEWELL PS830. THE TIRES ARE MFG IN CHINA. I'M MAKING THIS COMPLAINT . AFTER READING ON MESSAGE BOARDS ABOUT PRIMEWELL TIRES. ITS SEEMS TO BE A COMMON ISSUE WITH TRACTION WITH THE TIRES IN SNOW OR RAIN. IN A BRIEF THEY HOLD AIR SOME TIMES AND ARE ROUND. I FEEL THEY ARE A DANGER TO DRIVERS OF THE CAR AND OTHER PEOPLE ON THE HIGHWAY. MY WIFE WAS DRIVING TO WORK WHEN THIS TOOK PLACE. SHE DOSE NOT DRIVE FAST ON THE COUNTY ROAD WE LIVE ON. AS THERE ARE DEER EVERY WHERE. WHEN SHE TOLD ME WHAT HAPPEN SHE SAID " I WAS GOING TO DIE WHEN THE CAR KEPT SLIDING INTO THE HIGHWAY." THERE WAS A HEAVY TRUCK THAT SHE PASSED BEHIND. IF THE TIMING WAS DIFFERENT THERE COULD OF BEEN A SERIOUS ACCIDENT. THIS IS HER FIRST CAR THAT HAS TRACTION CONTROL. WHEN SHE SAID IT SOMETHING TO DO WITH THE TRACTION CONTROL. I EXPLAINED WHAT TRACTION CONTROL IS. SHE SAID MAYBE THE TIRES HAVE A HARD RUBBER COMPOUND. I STARTED MY PRIMEWELL SEARCH AFTER THAT. THERE IS SOMETHING REALLY WRONG WITH THE TIRES. *TR

CAR CEASED TO CONTINUE ACCELERATION WHILE IN MOTION. DEALER ASSESSMENT CONCLUDED PARTICULATES IN DIESEL FUEL LINE CAUSED FAILURE TO FUEL PUMP AND RELATED COMPONENTS. DEALER SERVICE DEPARTMENT ADVISED THAT PARTICULATES LIKELY ORIGINATED FROM DIESEL FUEL STORAGE TANKS AT GAS STATION. VEHICLE WAS STILL COVERED UNDER MANUFACTURER'S 50K POWER TRAIN WARRANTY AND FUEL PUMP AND RELATED PARTS WERE REPLACED AT NO CHARGE. *TR

THE HORN ON THIS VEHICLE BECOMES UNRESPONSIVE AT TIMES. WHEN IT DOES WORK, THE HORN TONE IS VERY LOW AND IS DIFFICULT TO HEAR. THIS COULD BE A SAFETY ISSUE. IT ALSO CONCERNS ME SINCE AN OPERATIONAL HORN IS NEEDED TO PASS THE STATE SAFETY INSPECTION. I HAVE NOT TAKEN IT TO THE DEALERSHIP YET FOR REPAIR, BUT A QUICK INTERNET SEARCH, I HAVE CONFIRMED THIS IS FAR TOO COMMON PROBLEM ON NEWER MODEL JETTA'S. *TR

I TOOK MY JETTA TO GET AN OIL CHANGE AND THE MECHANIC WENT TO MOVE MY CAR IN THE BAY AND COULD NOT GET IT TURNED OFF. I HAD TO HAVE IT MOVED TO A VOLKSWAGEN DEALER TO WHAT I THOUGHT WAS A FAULTY IGNITION AND VOLKSWAGEN SAID A BAD STEERING LOCK. *TR

WHILE DRIVING ON THE INTERSTATE AT 70 MPH IN THE MIDDLE LANE OF THREE LANES AT APPROXIMATELY 10:00 PM THROUGH LIGHT RAIN THE GLOW PLUG INDICATOR ON THE DASH BEGAN TO FLASH. THEN THE ENGINE LOST POWER. I PULLED TO THE EMERGENCY LANE WHERE THE CAR LOST ALL ENGINE POWER AND WOULD NOT RESTART. THIS ALL OCCURRED WITHIN 20-25 SECONDS AND WE WERE LUCKY TO BE ABLE TO MAKE IT TO EMERGENCY LANE. WE HAVE SINCE HAD THE VEHICLE TOWED TO A VW DEALER WHERE THEY REPLACED THE ENTIRE FUEL SYSTEM WHICH WAS UNDER WARRANTY. AFTER RESEARCHING THIS HIGH PRESSURE FUEL PUMP PROBLEM MOST FELLOW VW OWNER RECOMMENDED THAT I FILE A COMPLAINT. *TR

2012 VW JETTA SPORTWAGEN TDI HAD HIGH PRESSURE FUEL PUMP HPFP CATASTROPHIC FAILURE ON THE HIGHWAY. WAS ABLE TO COAST WITHOUT POWER TO AN OFF RAMP. 1 WEEK OF REPAIRS BUT THE NEAR COLLISION ISSUE IS AMAZING. *TR

WHILE TRAVELING AT A CONSTANT SPEED BETWEEN 10 AND 15 MPH THE VEHICLE BEGAN TO JERK HARSHLY, AND AFTER ABOUT 2-3 SECONDS OF JERKING THE ENGINE SHUT OFF. THE JERKING HAS HAPPENED MANY TIMES, AND HAS BEEN GETTING WORSE OVER THE PAST 10,000 MILES. THE VEHICLE HAS STALLED TWICE NOW, ONCE AT ABOUT 68,900 MILES, AND AGAIN AT APPROXIMATELY 71,500 MILES. THE SECOND INCIDENT HAPPENED MORE QUICKLY AND IN A PARKING GARAGE AND NEARLY RESULTED IN A COLLISION. THE JERKING HAPPENS AT ALL SPEEDS, INCLUDING ON THE HIGHWAY. *TR

I PURCHASED A 2012 VOLKSWAGEN IN AUGUST 9, 2012. ONE WEEK LATER AFTER PURCHASE, THE CAR STOPPED IN THE MIDDLE OF DRIVING WITH NO WARNING. I CALLED HERTZ CAR SALES WHERE I PURCHASED THE CAR AND TO NO AVAIL THE PROBLEM DID NOT GET RESOLVED. I THEN NOTICED THAT THE HORN WORKS AT TIME AND THEN DOESN'T WORK. I REALLY SHOULDN'T HAVE TO EXPLAIN WHAT A SAFETY HAZARD THE CAR CAN BE IF YOU CAN'T ALERT ANOTHER DRIVER WITH YOUR HORN. I THEN DID SOME RESEARCH AND FOUND OUT THAT VOLKSWAGEN DID A RECALL FOR THE 2011 MODEL BUT DID NOT INCLUDE THE 2012 MODEL WHICH IS OBVIOUS THAT THE SAME PROBLEM EXIST. I CALLED VOLKSWAGEN AND FOUND OUT THAT MY CAR WAS MANUFACTURED 2/2012. IF THE SAME PART WAS USED IN MY CAR WHICH IS SHOWING THE EXACT SAME MALFUNCTIONED PARTS THAT WERE RECALLED IN 2011. IT IS MORE THAN LIKELY THAT THE EARLIER 2012 MODELS HAD THE SAME PROBLEM AS THE 2011 PROBLEM. I USED THIS CAR TO GET MYSELF AND MY SON BACK AND FORTH TO DR.'S APPOINTMENTS, SCHOOL AND OTHER DAILY ERRANDS. I CONSIDER THE CAR TO BE A HAZARD WITH THE HORN MALFUNCTIONING AND THE CAR STOPPING I THE MIDDLE OF DRIVING. *TR

2012 JETTA WITH SEVERE CRACKING ON THE INSIDE OF THE TIRES. 205/55/16. CALLED HANKOOK AND THEY RESPONDED THAT THEY HAVE NEVER SEEN THIS BEFORE. VW DEALER HAS PHOTOS OF 20 CARS WITH THE SAME CONCERN, BUT TIRES ARE NOT COVERED BY VW, ONLY THROUGH TIRE MANUFACTURER. AFTER READING ALL THE OTHER HANCOOK OPTIMO 725A TIRE SEVER CRACKING, THIS IS A MANUFACTURER PROBLEM AND NEEDS INVESTIGATION. *TR

I DROVE THE CAR TO WORK WIN I GET OUT OF WORK START THE CAR PUT IN REVERSE AND THE CAR STALED OUT CANT STAR TOWED TO THE DEALER I WHOSE TOLD AT THAT TIME CAR HAVE FUEL CONTAMINATION NO WARRANTY . TOWED IT HOME MY HUSBAND CHECK CAR FOUND FUEL FILTER SUM METAL RUST CHANGE FILTER CLEAN LINE AND FILTER HOUSING AND ALL PARTS CONNECTED TO FUELING CAR START FINE FOR A 3 MONTHS SAME HA PIN DID SAME NOW CAR STALED AS I WHOSE DRIVING WITH NO START TOW HOME AN WE ARE IN CONTACT WITH VW TO SEE WERE THIS GOING. CULPRIT IS HPFP. *TR

WHILE PULLING INTO INTERSECTION, IGNITION QUIT. TOW TRUCK DRIVER RESTARTED VEHICLE. DEALER FOUND FAULT WITH ELECTRONIC IGNITION. REPLACED IGNITION SWITCH.

THE VEHICLE TENDS TO STUTTER, LURCH, OR HESITATE AT LOW SPEEDS. THIS HAS CAUSED SEVERAL DANGEROUS SITUATIONS WHEN ATTEMPTING TO ACCELERATE INTO ANOTHER LANE OR ONTO THE ROAD FROM A DRIVEWAY. THE DEALER HAS INFORMED ME THAT THIS IS NORMAL BEHAVIOR FOR THEDSG TRANSMISSION AND THERE IS NO FIX. AN INTERNET SEARCH SHOWS THAT MANY OTHER DRIVERS HAVE EXPERIENCED THIS PROBLEM. I CANNOT BELIEVE THAT THIS IS "NORMAL" PERFORMANCE, AND I AM CONCERNED ABOUT IT. *TR

I WAS STOPPED AT A RED LIGHT HEADED UP HILL. THE LIGHT TURNED GREEN I RELEASED THE BRAKES & CLUTCH WHILE PUSHING THE GAS PEDAL. MUCH TO MY SURPRISE THIS KILLED THE ENGINE. (I HAVE DRIVEN STICKS SHIFTS FOR 50 YEARS.) THE CAR STOPPED ABRUPTLY. THE CAR BEHIND ME HAVING SEEN MY BRAKE LIGHTS GO OFF AND MY CAR BEGIN TO MOVE HAD TO SLAM ON HIS BRAKES TO AVOID HITTING ME. HIS HONKING AND RUDE GESTURES WERE NOT NECESSARY, BUT UNDERSTANDABLE. WE WERE PROBABLY BOTH CURSING, I KNOW I WAS. COMPLAINING TO THE DEALER I WAS AMAZED TO LEARN IT WAS SUPPOSED TO DO THIS! IN ADDITION, SINCE THE THEN I HAVE FIGURED OUT THAT IF ONE SETS THE HANDBRAKE TO SOON THE ELECTRONICS WILL EVENTUALLY RELEASE THE HYDRAULIC PRESSURE AND THE PARKING BRAKE WHICH HAD BEEN PULLED TO THE FULL EXTENT OF ITS TRAVEL NOW HAS SEVERAL MORE CLICKS LEFT TO GO AND IS NOT FULLY SET. WE LEARNED THIS WHEN THE UNOCCUPIED CAR ROLLED DOWN THE DRIVEWAY INTO A TREE ACROSS THE STREET. WE WERE NOT PLEASED. (VW OF AMERICA, HOWEVER, WAS NOT CONCERNED.) TO REALLY KEEP US GUESSING THIS "FEATURE" DOES NOT CONSISTENTLY ACTIVATE - THERE IS A RANGE OF DEGREES OF SLOPE WHERE IT MAY OR MAY NOT COME INTO PLAY. HAVING IT NOT HOLD WHEN ONE EXPECTS IT TO HAS CAUSED MINOR DAMAGE AND SEVERAL MORE CLOSE CALLS. VWOA WILL NOT ALLOW DEALERS TO DEACTIVATE. TRYING TO REPLACE THE CAR WITH SOMETHING MORE DRIVABLE I HAVE LEARNED THIS HAS BECOME A WIDESPREAD CURSE ON MANY NEWER VEHICLES, EVEN THOSE WITH AUTOMATIC TRANSMISSIONS. THIS IDEA IS NOT ONLY WRONG IT I

FUEL TANK FILLER DOOR WILL NOT OPEN. DEFECT IN LOCKING AND RELEASE MECHANISM. *TR

I OWN A 2012, JETTA, TDI. THE DEALER HAD TO CHANGE THE HORN. THE DEALERSHIP ADVISED ME THAT THEY CHANGE SO MANY OF THESE DEFECTIVE HORNS THAT THEY STOCK THEM. AS A LAW ENFORCEMENT OFFICER I FEEL THIS IS A SAFETY ISSUE. IT MAKES ME WONDER NOW IF THERE OTHER LIFE-THREATENING PROBLEMS WITH THE VEHICLE THEY HAVEN'T BOTHERED TO FIX. I SEE COUNTLESS VW'S WITH TAILLIGHTS OUT AS I PATROL. I CAN'T BELIEVE VW IS PUTTING THEIR CUSTOMERS IN DANGER WITH A KNOWN COMMON PROBLEMS. *TR

MY CAR IS A 2012 VW JETTA TDI, CLEAN DIESEL. I WAS DRIVING FROM SAN DIEGO CA TO LAS VEGAS NV. IT WAS OVER 100 DEGREES. I WAS TRAVELING ON INTERSTATE 15 NORTH ABOUT 70 MILES PER HOUR. 80 MILES FROM LAS VEGAS, GLOW LIGHT INDICATOR CAME ON, CAR LOST POWER. I PULLED OVER AND CAR STALLED, WOULD NOT RESTART. CALLED VW, TOLD THEM ABOUT THE GLOW LIGHT INDICATOR. THEY AGREED TO TOW THE CAR TO LV. WE SAT ON THE ROAD SIDE FOR MORE THAN 4 HOURS IN 100+ DEGREE HEAT. VW REPAIRED THE CAR IN 6 DAYS, NO COST TO ME EXCEPT RENTAL CAR. CAUSE WAS DESCRIBED AS 'METAL SHAVINGS IN FUEL SYSTEM' LATER REFERRED TO AS HIGH PRESSURE FUEL PUMP FAILURE. VW REPLACED THE ENTIRE FUEL SYSTEM (INJECTORS, LINES, FILTER, FUEL PUMP ETC). HOWEVER AT THIS TIME I DO NOT KNOW IF THE SAME TYPE OF HPFP WAS USED OR A NEWLY REDESIGNED ONE. I AM TRYING TO CLARIFY THAT. THIS IS OBVIOUSLY A DESIGN FLAW OF SOME TYPE. IT CAN NOT BE CAUSED BY BAD FUEL. THE FUEL FILTER WOULD HAVE CAUGHT ANY METAL SHAVINGS. ANY METAL IN THE FUEL DOWNSTREAM OF THE FUEL FILTER HAD TO COME FROM THE CAR ITSELF. NOT ONLY THAT, HAVING FOLLOWED THE RECOMMENDED MAINTENANCE SCHEDULE FOR MY CAR, MY FUEL FILTER WAS REPLACED AT 20K MILES. HTTP://PICS.TDICLUB.COM/DATA/516/2012_JETTA.PDF SIMILAR COMPLAINT (NHTSA ACTION NUMBER : EA11003) DOES NOT SEEM TO COVER 2012 MODELS SO I AM FILING THIS ONE INSTEAD. *TR

WITH NO PRIOR INDICATION, THE ENGINE GLOW PLUG LIGHT BEGAN FLASHING WHILE DRIVING ON THE HIGHWAY. WITHIN FEW MINUTES, THE ENGINE LIGHT CAME ON AND CAR STARTED TO LOOSE POWER. ENGINE NOISE PITCH CHANGED, AND WAS ABLE TO PULL THE CAR OF THE MAIN FREEWAY AND BARELY MADE IT TO THE DEALERSHIP. AS SOON AS WE MADE IT TO THE DEALER PARKING LOT, THE ENGINE CUT OFF. DIAGNOSTIC OF THE CAR SHOWED THAT THE CAR SUFFERED A CATASTROPHIC HPFP FAILURE WHICH CAUSED DEBRIS CONTAMINATION THROUGHOUT THE ENTIRE FUEL SYSTEM. 4 DAYS LATER, THE ENGINE HAD ITS HPFP, FUEL LINES, INJECTORS, AND AUXILIARY PUMP REPLACED. FUEL TANK WAS FLUSHED AND CLEANED OUT FROM DEBRIS. COST UNDER WARRANTY WAS $5500. THE DEALER SAID THAT THEY'VE HAD 50 CARS EXHIBITING SIMILAR CONDITIONS. CAUSE OF THE FAILURE IS UNDER INVESTIGATION BY VW. AS OWNERS, WE HAVE NO CLUES WHAT TO DO OR WHEN THIS WILL RE-OCCUR AGAIN WHICH DOES NOT GIVE ME ANT SENSE OF CONFIDENCE. I ALWAYS FILL AT THE SAME CHEVRON STATION SO IT IS NOT THE QUALITY OF THE DIESEL. *TR

33,600 MILES WITH NO PROBLEMS AT ALL ON VW TDI SPORTWAGEN. LOS ANGELES TO LAKE HAVASU, AZ FRIDAY, AFTERNOON JULY 11, 2014, 300 MILES IN 110 DEGREE WEATHER. PARKED FOR 2 HOURS, DROVE TO MARKET. GLOW PLUG LIGHT CAME ON, ENGINE STUMBLED, DIED, NO RESTART. WALKED TO 2ND HOME. NEXT DAY - NO START, CALLED VW, TOWED 150 MILES TO LAS VEGAS, RENTED CAR IN AZ FOR WEEKEND AND DRIVE BACK TO LA. LV VW DEALER SAYS "OUT OF FUEL". REPLY "IMPOSSIBLE, ONLY DROVE 300 MILES". ON MONDAY, DEALER CALLS TO SAY IT MAY TAKE A WEEK, IT IS THE FUEL PUMP AND HE IS WORKING ON GETTING COVERAGE FOR WORK FROM VW. REPLY "STILL UNDER WARRANTY, WHY WOULDN'T VW COVER". NO ANSWER. ON WEDNESDAY CALLS TO SAY HAVE TO ORDER PARTS, METAL PARTICLES IN THE FUEL SYSTEM, MAY BE LONGER.(FINAL COUNT 11 DAYS FROM FAILURE TO REPAIR). WITH ADDITIONAL DAYS ON RENTAL, OUT OF STATE DROP OF FEE, HOTEL ROOM, ETC. ABOUT $800 IN OUTLAY (NOT COUNTING TIME TO TRAVEL TO LAS VEGAS TO PICK UP CAR AND BACK TO LA). *TR

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO SUCCESSFULLY MOVE THE VEHICLE OFF THE HIGHWAY BY SHIFTING INTO NEUTRAL. THE DEALER WAS UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000.

THE 2012 JETTA TDI SPORTWAGEN WAS WORKING PERFECTLY AS WE DROVE TO A LOCAL CONCERT IN THE PARK. AFTER STOPPING FOR APPROXIMATELY 2.5 HOURS FOR THE CONCERT MY WIFE, EIGHT-MONTH OLD CHILD AND I STARTED THE VEHICLE TO HEAD BACK HOME, AT THIS TIME THE VEHICLE STARTED AND WAS WORKING PROPERLY. AFTER DRIVING APPROXIMATELY ONE-MILE I PUSHED THE ACCELERATOR TO GO OVER A SMALL BRIDGE AND THE VEHICLE HAD ALMOST NO POWER THEN THE GLOW PUG LIGHTS AND THE CHECK ENGINE LIGHT CAME ON. I THEN PULLED INTO A PARKING LOT TO SHUT OFF THE VEHICLE TO BE SURE WE WERE SAFE AND DID NOT CAUSE ANY DAMAGE TO THE VEHICLE. AFTER A MINUTE I TRIED TO RESTART THE VEHICLE AND ALL SEEMED OK AGAIN FOR ABOUT A 1/2 MILE AND THEN THE SAME PROBLEM OCCURRED, VERY LOW POWER GLOW PUG LIGHT AND CHECK ENGINE LIGHT CAME ON. WE WERE ONLY TWO MILES FROM HOME SO AS THE ENGINE TEMP WAS GOOD I CONTINUED HOME ON SURFACE STREETS WITH LITTLE POWER AND MADE IT HOME. CALLED OUR LOCAL DEALER AND DROVE TO THEM THE NEXT DAY, THEY SEEMED TO KNOW THE ISSUE WHEN I CALLED AND AS EXPECTED, THE SAME ISSUE AS SO MANY OTHERS! THE HIGH PRESSURE FUEL PUMP, (HPFP) HAD FAILED AND METAL SHAVINGS WERE STREWN THROUGHOUT THE FUEL SYSTEM. VOLKSWAGEN REPLACED THE ENTIRE FUEL SYSTEM UNDER WARRANTY BUT THE REAL ISSUE REMAINS. WHEN WILL THE NHTSA OR VOLKSWAGEN STEP UP TO RECALL VEHICLES AND CORRECT THIS CHRONIC PROBLEM! I AM FORTUNATE THAT MY FAMILY WAS NOT INJURED BUT READING MANY OTHERS STATEMENTS IT WILL ONLY BE A MATTER OF TIME BEFORE SOMEONE IS KILL