2002 Volkswagen Jetta complaints

THE CONSUMER RENTED A VEHICLE FOR TWO DAYS WHILE HER VEHICLE WAS BEING REPAIRED FOR A RECALL ON THE ABS ELECTRONIC CONTROL UNIT, THE CONSUMER RECEIVED A REIMBURSEMENT CHECK BUT IT WAS NOT FOR THE FULL AMOUNT PAID, THE CONSUMER WAS TOLD THAT VOLKSWAGEN ONLY REIMBURSED $25 A DAY FOR RENTAL VEHICLES, THE CONSUMER STATED THAT THIS WAS NEVER DISCLOSED TO HER AND SHE IS SEEKING THE REMAINDER OF THE MONEY FOR REIMBURSEMENT. *NLM

WHILE DRIVING OUR TWO MONTH OLD JETTA ON ROUTE 80 OUR DRIVER'S SIDE AIR BAGS WENT OFF WITHOUT ANY TYPE OF IMPACT. THERE IS NO VISIBLE DAMAGE TO THE CAR WHICH WAS CONFIRMED BY THE CLOSEST VOLKWAGEN DEALER WE DROVE IT TO. VOLKSWAGEN SAYS THE COMPUTER SAYS THERE WAS AN IMPACT THOUGH NO DAMAGE WHAT SO EVER IS VISIBLE. THEY SAID WE MUST REPORT THE CLAIM TO OUR INSURANCE COMPANY. THEY WILL ASSUME NO RESPONSIBILITY. WE ARE AFRAID THIS WILL KEEP HAPPENING UNTIL VOLKSWAGEN DECIDES TO TAKE RESPONSIBILITY. WE ARE AFRAID TO DRIVE OUR NEW CAR. DT

FUEL GAUGE DOES NOT GO TO FULL MARK. DROPS BETWEEN 1/2 AND FULL MARKS. DEALER HAS REPLACED THE FUEL SENDER 3 TIMES, FUEL PUMP ONCE, INSTRUMENT CLUSTER BOARD TWICE. PH *JB **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT OVER TO ARTEMIS**769766

VOLKSWAGEN OF AMERICA IS REFUSING TO NOTIFY CONSUMERS & DEALERS OF THIS POTENTIALLY DANGEROUS CONDITION EXPERIENCED BY MANY NEW 2002 1.8-T JETTA. DT

WHILE DRIVING DOWN A STREET AT SPEED LIMIT OF 55 MPH, AN OBJECT CAME THROUGH THE WINDSHIELD HITTING DRIVER IN LEFTSIDE OF FACE. THIS CAUSE DRIVER TO VEER OFF TO RIGHTSIDE OF ROAD INTO A DITCH, WHERE THE CAR JUMPED A CURB HEAD ON. WHEN THIS HAPPENED, THE DRIVER SIDE SEAT AIRBAG DEPLOYED ALONG WITH THE DRIVER SIDE FRONT AND BACK CURTAIN AIRBAGS DEPLOYING. THERE WAS NO COLLISION W/EXCEPTION OF THE CURB INVOLVED IN THIS ACCIDENT. THE AIRBAGS WOULD HAVE NO REASON TO DEPLOY LIKE THIS. THIS ACCIDENT WAS VERY SHORT OF BEING A FATALITY. THE IMPACT FROM THE SIDE AIRBAGS SHATTERED ALL OF THE BONES ON THE LEFTSIDE OF THE DRIVERS FACE, AND THE GLASS FROM THE WINDOWS SHATTERING CUT HIS LEFT EYEBALL IN 3 PLACES CAUSING THE EYE LOSS OF HIS EYE. THE DRIVER HAD TO BE RUSHED TO A LOCAL TRAUMA UNIT TO UNDERGO EMERGENCY SURGERY TO TRY TO SAVE HIS EYE. UNFORTUNATELY IT WAS NOT SUCCESSFUL, AS WELL AS HAVING TO HAVE RECONSTRUCTIVE SURGERY TO TRY AND PUT THE BONES IN HIS FACE AS CLOSE TO BACK TOGETHER AS POSSIBLE. THANKS TO SOMEONE WATCHING OVER HIM HE IS STILL ALIVE. BUT IT IS FAR PAST TIME TO HAVE SOMETHING DONE ABOUT THESE AIRBAGS! WE WILL NOT STOP UNTIL IT IS SUCCESSFUL! DT

CONSUMER NOTICED FAILURE IN THE TRIP TONIC MANUAL AND AUTOMATIC TRANSMISSION. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. TS

CONSUMER STATES WHILE SHE WAS DRIVING SMOKE BEGUN TO COME FROM THE HOOD AREA NEAR DRIVER'S SIDE. CONSUMER STATES SHE STOPPED THE AUTO AND ASKED A PERSON FOR SOMETHING TO PUT THE FIRE OUT. SHE STATES SHE HAD AUTO TOWED TO HER HOME, THE MECHANIC CHECKED IT AND SHE WAS TOLD THAT THE MASTER BRAKE ABS CONTROL UNIT AND PART OF THE WIRING HARNESS. MR

WHILE TRAVELING ON THE HIGHWAY WITHOUT PRIOR WARNING THE SIDE AIRBAGS WENT INADVERTENTLY DEPLOYED. THE DEALERSHIP IS AWARE OF THE PROBLEM. *MR

CONSUMER STATES WHEN SLOWING FOR A STOP IT FEELS LIKE SOMEONE HAS JUST REAR ENDED CONSUMER, CONSUMER HAS TO HOLD FOOT ON BRAKE TO KEEP CAR FROM TAKING OFF. NLM

WHILE ROLLING PASSENGER'S WINDOW UP THERE WAS A GRINDING NOISE. WINDOW DROPPED, AND WAS UNABLE TO ROLL IT UP AGAIN. PLEASE PROVIDE FURTHER INFORMATION.*AK

UPON PURCHASING A 2002 JETTA GLS TDI 4-DOOR SEDAN (TURBO-CHARGED) ON 09/13/02 AND HAVING IT APPROX. 2 HOURS AFTER THE PURCHASE, THE PASSENGER SIDE POWER WINDOW MADE A LOUD "POP" SOUND WHEN ROLLING IT DOWN. THE WINDOW WOULD CONTINUE TO ROLL DOWN FINE BUT THE FURTHER DOWN IT WENT, THE MORE I HEARD A "CRUNCHING" SOUND. THE WINDOW ENDED UP GOING ALL THE WAY DOWN INTO THE DOOR, THUS LEAVING MY CAR OPEN TO THEFT AND ANY UNFORSEEN BAD WEATHER CONDITIONS. THE WINDOW GAVE NO PRIOR INDICATION THAT THIS ISSUE WOULD OCCUR. THE WINDOW WOULD NOT ROLL UP WHATSOEVER. FROM REPORTS READ ON THE INTERNET AND AT THE NHTSA SITE, THIS IS AN AWFULLY COMMON PROBLEM THAT VW SHOULD HAVE RESOLVED A LONG TIME AGO. APPARENTLY, IT'S STILL SADLY OUTSTANDING AND NHTSA OR OTHER SIMILAR ORGANIZATION SHOULD REQUIRE VW TO FIX THIS ASAP AT NO CHARGE TO THE CUSTOMER. NLM

I BOUGHT MY 2001 JETTA IN NOVEMBER OF 2001 IN GOOD FAITH WITH THE EXCITEMENT OF BUYING MY FIRST VW AND THE ARMREST BROKE THE FIRST WEEK I BOUGHT THE VEHICLE. IN MARCH, THE BACK ASHTRAY WAS REPLACED (WHICH HAS NEVER BEEN USED) BUT HAD SPRINGS POP OUT OF IT AND THE ARMREST WAS REPLACED AGAIN. ON AUGUST 26TH MY VEHICLES RADIO STOPPED WORKING AND WOULD NOT WORK. I CONTACTED MY DEALERSHIP, RUSSEL VW, AND MADE AN APPOINTMENT. I WAS TOLD BY MR. SCOTT MILLS THAT THE RADIO WAS PROBABLY DEFECTIVE AND I WOULD HAVE TO GET A NEW ONE. MAJOR INCONVENIENCE BUT I SET UP AN APPOINTMENT FOR AUGUST 30TH. ON AUGUST 29TH WHILE DRIVING MY CHILDREN TO SCHOOL THE VEHICLES EMERGENCY LIGHTS CAME ON AND THE CAR STARTED SHAKING AND SMOKING. RUSSEL VW HAD MY VEHICLE TOWED TO THEIR SHOP, TOLD ME I HAD DEFECTIVE COILS AND REPLACED THEM AND THE RADIO/STEREO AND I RECEIVED MY VEHICLE BACK ON FRIDAY, AUGUST 30, 2002. THE VEHICLE RAN GOOD FOR 30 MINUTES ALTHOUGH ONE SPEAKER WAS NOW BLOWN AND THE CAR STARTED TO DRIVE WITH LOTS OF HESITATION AND ON TUESDAY, THE TEMPERATURE GAUGE HAD STOPPED WORKING AND THE TEMPERATURE LIGHT CAME ON. I RETURNED THE CAR TO THE DEALERSHIP ON TUESDAY, SEPTEMBER 3, 2002. I WAS CONTACTED BY THE DEALERSHIP, WHICH REPLACED THE TEMPERATURE GAUGE AND ANOTHER COIL (I THINK), AND TOLD ME THEIR MECHANIC WANTED TO DRIVE THE VEHICLE HOME BECAUSE HE COULDNT LOCATE THE PROBLEM BUT COULD FEEL THE ENGINE HESITATION. ON FRIDAY, SEPTEMBER 6TH, MR. MILLS CONTACTED ME TOLD ME THAT RUSSEL VW FELT I

PASSENGER'S SIDE AIRBAGS ACCIDENTALLY DEPLOYED WITHOUT ANY ACCIDENT, DECELERATION OR APPARENT CONTACT THE ROAD BED.*AK

CONSUMER STATES WHEN PARKED ON AN INCLINE AND THE KEY IN THE IGNITION, AND THE VEHICLE IDLING, THE VEHICLE WILL SLIP OUT OF PARK AND START TO ROLL BACK. CONTACTED DEALER.*JB

LOWER SIDE AIR BAGS DEPOLYED WHILE DRIVING DOWN STREET. UPPER SIDE AIRBAGS DEPLOYED AFTER DRIVER AND TWO PASSENGERS EXITED VEHICLE AT CURB AND VEHICLE WAS STOPPED.*AK

WINDOWS SUDDENLY AND INEXPLICABLY FALL DOWN INTO DOORS. IF CHILDREN ARE IN THE CAR WHEN THIS OCCURS THIS IS A MAJOR SAFETY HAZARD (I HAVE CHILD SAFETY WINDOWS IN THE BACK SEATS OF MY CAR AND USE THEM WHEN MY NEPHEWS ARE IN THE CAR). THE CAR IS OPEN TO THEFT AND DAMAGE FROM THE ELEMENTS. THIS HAS BEEN AN ONGOING PROBLEM WITH VW CARS AS I FOUND OUT THROUGH TALKING TO OTHER CUSTOMERS. I CONSIDER THIS TO BE A SAFETY ISSUE AND SOMETHING THE NHTSA SHOULD LOOK INTO

POWER WINDOW REGULATOR FAILED, ALLOWING WINDOW TO FALL INSIDE DOOR WELL WITH NO WARNING. DEALERSHIP USED TAPE TO PULL UP WINDOW TO HOLD IT. TAPE HELD A COUPLE OF DAYS AND WINDOW FELL AGAIN WHILE RAINING AND PARKING. PART REPLACED. CURRENTLY, PASSENGER'S WINDOW DID THE SAMETHING. PART IS ON NATIONAL BACK ORDER. *AK *SLC

FIRST DEALERSHIP COMPLETED RECALL 02V031000 INCORRECTLY. HAD ANOTHER DEALER CHECK IT. OTHER DEALERSHIP WAS CHARGING CONSUMER TO FIX THE OTHER DEALERSHIPS ERROR.*AK

I BOUGHT 2002 JETTA FROM SUNNYVALE VOLKSWAGEN THIS APRIL AND LAST WEEK I CAME TO KNOW THAT A RECALL ON THE ABS CONTROL UNIT (NHTSA CAMPAIGN ID: 02V031000) APPLIES TO MY MODEL. I IMMEDIATELY CONTACTED VOLKSWAGEN OF AMERICA, INC. IF MY CAR HAS THE DEFECTIVE ABS UNIT OR NOT BUT THEY SAID THEY HAD NO IDEA. THEY SAID THEY CANNOT TELL FROM VIN OR ALL THE INFORMATION I PROVIDED TO THEM. I CONTACTED THEM AGAIN TO CONFIRM IF WHAT THEY HAD TOLD ME WAS CORRECT OR NOT AND THEY ADMITTED MY CAR STILL HAS THE DEFECTIVE ABS CONTROL UNIT. THE RECALL DATE WAS 02/04/2002 SO SUNNYVALE VOLKSWAGEN MUST HAVE KNOWN THAT MY CAR HAD THE DEFECTIVE ABS UNIT WHEN THEY SOLD IT TO ME. THE DEFECT NOT ONLY DECREASED MY CAR'S RESELL VALUE BUT ALSO PUT MY LIFE IN DANGER. WHEN I ASKED [XXX], THE SALE ASSOCIATE ASSIGNED TO ME, ABOUT 'SAFETY FIRST', HE SAID "LIKE, SEATBELT". THAT'S IT. MAYBE HE JUST WANTED TO SKIP THE SUBJECT BECAUSE OF THE ABS UNIT. I DID NOT BUY IT IF I WAS INFORMED OF THE RECALL THAT CAN RESULT IN A FIRE. MY CAR WAS ON SALE AND ACCORDING TO ONE OF THE MANAGERS (HIS NAME IS SAID, NOT SURE ABOUT SPELLING), THEY HAD 3 JETTA'S ON SALE SO I THINK THERE ARE TWO MORE JETTA OWNERS THAT PROBABLY DO NOT KNOW ABOUT THE RECALL. ALL OWNERS SHOULD RECEIVE RECALL NOTICE NO MATTER WHEN THEY BUY A CAR, BEFORE OR AFTER THE RECALL DATE. DEALERSHIPS LIKE SUNNYVALE VOLKSWAGEN PUT CAR OWNERS AND OTHER DRIVERS' LIVES IN DANGER. ALSO, CUSTOMER SUPPORT PEOPLE AT VOLKSWAGEN OF AMERICA, INC. NEED MORE TRAINING (I'M ASSU

WHILE DRIVING AND FOR NO REASON, THE PASSENGER SIDE AIR BAGS DEPLOYED, THE PASSENGER SUSTAINED SOME ACHES AND BURNS, THE DEALER STATED THAT THE COMPUTER INDICATED THAT THE VEHICLE WAS IN A COLLISION, HOWEVER AFTER INSPECTION IT WAS OBVIOUS THAT THE VEHICLE HAD NO SIGNS OF DAMAGE ANYWHERE, IT IS UNCERTAIN AS TO IF THE AIR BAGS WERE FRONT OR SIDE. *SLC

WHILE DRIVING, CONSUMER SWERVED TO THE RIGHT TO AVOID HITTING AN OBJECT IN THE ROAD, WHEN DOING SO THE PASSENGER AIR BAG DEPLOYED, CLAIM 59-Y129-766. *SLC

WHILE DRIVING, VEHICLE HIT SOMETHING, CAUSING THE PASSENGER SIDE AIR BAGS TO DEPLOY, THERE IS NO EVIDENCE OF COLLISION DAMAGE, CLAIM 33-0397-972. *SLC

OWNERS MANUAL INDICATES THAT SEAT BELT WARNING ON DASHBOARD WILL ILLUMINATE IF SEAT BELTS ARE NOT WORN. HOWEVER, IF SEAT BELTS AREN'T WORN NOTHING WILL FLASH AS A REMINDER. DEALER WAS NOTIFIED. PLEASE PROVIDE MORE INFORMATION.*AK

PASSENGER'S SIDE FRONT WINDOW GROUND TO A HALT THEN COLLAPSED INTO THE DOOR FRAME. WINDOW WOULD NOT COME BACK UP. DEALER REPORTS THIS IS A KNOWN ISSUE: THE TEFLON GUIDE SLEEVES BREAK, ESPECIALLY IN HOT CLIMATES, AND ALLOW THE WINDOW TO FALL INTO THE DOOR. DEALER WILL NOT REPLACE OTHER SLIDES UNTIL THEY FAIL EVEN THOUGH THE VEHICLE HAS LESS THAN 1,300 MILES ON IT! DEALER CLAIMS REPLACEMENT PARTS HAVE BEEN REDESIGNED TO INCLUDE METAL REINFORCEMENT. THIS IS HUGE ISSUE, ESPECIALLY SINCE THERE IS NO WARNING BEFORE FAILURE. IN INCLEMENT WEATHER THE CAR BECOMES TOTALLY UNDRIVABLE AND CANNOT BE SECURED. OTHER MODEL YEARS, INCLUDING 2001 JETTAS HAVE THE SAME PROBLEM. PLEASE LOOK INTO THIS. VW SHOULD REPAIR ALL FOUR WINDOWS ON ALL JETTAS WITH THIS TYPE OF WINDOW GUIDE SLEEVE.

ABS SYSTEM FAILED WHILE CAR WAS PARKED AFTER BEING SERVICED BY THE RECALL. *AK

WHILE PARKED WITH IGNITION OFF VEHICLE ROLLED BACKWARDS, RESULTING IN A COLLISION. PLEASE PROVIDE FURTHER INFORMATION. *AK

BRAKE LIGHTS STAY ILLUMINATED WHILE DRIVING. PLEASE PROVIDE FURTHER INFORMATION.*AK

VEHICLE HESITATES BEFORE ACCELERATION; COULD CAUSE STALL IN INTERSECTION. *AK

CONSUMER HAD AN ACCIDENT DUE TO BRAKE FAILURE. *JG

BOTH FRONT WINDOWS HAVE FALLEN. I HAVE BEEN WITHOUT MY CAR FOR OVER 2 WKS. THE FIRST TIME THE WINDOW FELL IT TOOK ABOUT A WEEK. ALL DEALERS IN MIAMI HAVE THE WINDOWS ON BACKORDER DUE TO THE HIGH AMOUNT OF INCIDENTS.*JB

DRIVER'S DOOR IS BENT. WHEN CLOSING THERE IS A GAP. DEALER FIRST REPLACED SEAL, AND CURRENTLY DOOR WILL BE REPLACED.*AK

CLUTCH KEPT SLIPPING, DEALER REPLACED CLUTCH ASSEMBLY.*AK

PASSENGER'S AIRBAG COVER POPPED OFF WHILE DRIVING.*AK

ON THREE SEPARATE OCCASIONS THE DRIVERS SIDE FRONT WINDOW (2) AND THE PASSENGER SIDE FRONT WINDOW (1) HAS FALLEN DOWN INTO THE DOOR. ON THE FIRST OCCASION THE WINDOW SHATTERED INSIDE THE DOOR AND HAD TO BE REPLACED. THE LATEST INCIDENT HAPPENED ON JULY 1ST, 2002 AND AS OF THIS DATE (7/19/02) VW HAS NOT ONLY NOT REPAIRED THE CAR, BUT CAN'T GIVE ME A DATE WHEN THEY CAN BECAUSE THEY CAN'T LOCATE PARTS TO REPAIR THE ASSEMBLY. THE CAR IS BEING DRIVEN WITH THE DEALER INSTALLED TAPE HOLDING THE WINDOWS UP, BUT THIS DOESN'T WORK VERY WELL IN THE ARIZONA SUN OR DURING MONSOON SEASON. I'D ALSO LIKE TO ADD THAT THE LAST TIME THIS HAPPENED MY WIFE WAS DRIVING FROM PHOENIX TO TUCSON (AS SHE DOES 4 TIMES A WEEK, ROUND TRIP OF 230 MILES DAILY) AND HAD TO DRIVE OVER 100 MILES WITH NO WINDOW IN 111 DEGREE HEAT. THE LOCAL DEALER HAS BEEN GREAT THROUGHTOUT THIS WHOLE EXERCISE, BUT VW HAS NOT GIVEN CUSTOMER SERVICE I WOULD BRAG ABOUT. ONE MORE ITEM I'D LIKE TO ADD - I'VE TALKED WITH SEVERAL OTHER JETTA OWNERS WHO HAVE HAD THE EXACT SAME PROBLEM. ANY HELP YOU CAN OFFER WILL BE GREATLY APPRECIATED.*AK

PASSENGER FRONT AIRBAGS DEPLOYED WITHOUT CAUSE WHILE DRIVING ON THE FREEWAY. THIS IS THE SECOND SAFETY PROBLEM WITH THIS JETTA, THE FIRST BEING UNINTENTIONAL ACCELLERATION.*AK

SEAT'S MATERIAL IS DETERIORATING, AND IF USING A SEAT COVER IT WILL BE COVERING SIDE AIR BAGS.*AK

BOLTH DRIVER AND PASSENGER WINDOW DOESN'T OPEN OR CLOSE. THIS IS A SAFETY ISSUE. THEY ARE LOCKED IN PLACE AND CAN'T BE OPENED UNTIL THE UNITS ARE REPLACED.*AK

THIS IS A HUGE PROBLEM, ALMOST EVERYONE I HAVE SPOKE TO ABOUT IT AT THE DEALERSHIP ADMITS THAT IT IS A HUGE PROBLEM. THEY KNEW WHAT WAS WRONG WITH THE CAR WHEN I CALLED WITHOUT EVEN LOOKING AT IT. THIS HAPPENED TWICE WITH IN TWO MONTHS OF THE FIRST PROBLEM. YOU NEED TO INVESTAGE THIS BEFORE SOME ONE GETS KILLED. NO SAFETY DEFECT LISTED. *AK

CONSUMER HAD A MINOR ACCIDENT WHICH CAUSED MINOR DAMAGE TO THE FRONT SPOILER ON THE DRIVERS SIDE OF THE VEHICLE. SIX(6) HOURS LATER, THE PASSENGER SIDE AIR BAG EXPLODED. VOLKSWAGEN SERVICE DEPT. COUOLD NOT EXPLAIN WHY IT HAPPENED. *JG

IN DEC. 01 THE BRAKE AND ABS PANEL LIGHTS CAME ON. THE CAR MANUAL SAID TO TAKE TO MECHANIC IMMEDIATELY. I HAVE RELOCATED FROM NJ WHERE I PURCHASED THE CAR TO V.I. I WAS TOLD BY SALESMAN, GARY, THAT VOLKSWAGEN WOULD COVER WARANTY EXPENSES JUST SEND RECEIPT. WHEN I CALLED VW ABOUT THE PROBLEM I WAS TOLD TO SHIP THE CAR TO PR WHICH WOULD COST ME $1600. THE PROPERTY DAMAGE FIGURE I CAN'T AFFORD THE PR DEALER IS THE CLOSEST I SPOKE TO THEM THEY SAID MASTER BRAKE CONTROL UNIT OR THE LA BOMBA NEED REPLACEMENT COST $600 DOLLARS AND 400 RESPECTIVELY. THEY SAID PERHAPS THEY WOULD SEND MECHANIC IF I PAID TRANSPORTATION AND ROOM. IF THE PARTS SPECIAL TOOLS (LOANED) AND INSTRUCTIONS ARE SENT MY MECHANIC COULD DO THE JOB. WHAT ARE MY OPTIONS? THIS IS A BRAND NEW CAR WHICH I PAID OVER $20,000.*AK

WINDOW REGULATOR BROKE. WINDOW WOULD POWER UP OR DOWN, STAYED IN DOWN POSITION WITH RAIN COMING IN.*AK

WHILE DRIVING 55 MPH, PASSENGER SIDE WINDOW CURTAIN AND PASSENGER SEAT AIR BAG INADVERTENTLY DEPLOYED WITHOUT CAUSE. DEALER AND MANUFACTURER WERE NOTIFIED. THERE WAS NO IMPACT THAT CAUSED THE AIR BAGS TO BEPLOY, THE PASSENGER SUSTAINED INJURY TO ARM WHEN AIR BAG DEPLOYED *AK *NLM

CONSUMER RECEIVED RECALL 02V031000 ON ABS. ON 2 MAR 2002 DEALER SET AN APPOINTMENT FOR JUNE 28, 2002 DUE TO PARTS NOT AVAILABLE. ON 12 MAY 2002 WHILE DRIVING 15 MPH CONSUMER APPLIED BRAKES, AND PEDAL WENT TO THE FLOOR, NO BRAKING ABILITY.DAMAGE TO VEHICLE WAS $ 4000.00, NO INJURIES.*AK

DRIVING ON THE TURNPIKE, THE DRIVER SIDE AIR BAG DEPLOYED WITHOUT ANY SORT OF IMPACT. THERE IS NO VISIBLE DAMAGE TO THE VEHICLE, WHICH WAS ONLY 2 MONTHS OLD AT THE TIME. FORTUNATELY THE ONLY INJURY WAS A BURN FROM THE AIRBAG ON THE SIDE OF MY ARM. MY BIGGEST FEAR IS KNOWING RELATIVES AND FRIENDS WHO DRIVE JETTAS AND WHO HAVE YOUNG CHILDREN IN THEIR CAR. THIS INCIDENT COULD HAVE EASILY BEEN FATAL. HOPEFULLY YOUR ESTABLISHMENT CAN ENCOURAGE VW, WHERE I HAVE FAILED, TO DO SOMETHING ABOUT THIS DEFECT.*AK

THIS IS FOLLOW-UP TO A TELEPHONE COMPLAINT FILED 5/13/02 . I WAS TOLD BY CAROLYN THAT I WOULD BE RECEIVING A FORM IN THE MAIL TO SIGN. IT HAS BEEN NEARLY 2 WEEKS AND I HAVEN'T HEARD FROM ANYONE. THE DEALER REFUSED TO HONOR THE RECALL #02V031000 FREE OF CHARGE. THEY CLAIM THAT I HAVE TO PAY $78.00 FOR THEM TO CUT A "K-WIRE" SINCE THE ORIG. RADIO WAS REPLACED WITH A CD PLAYER/RADIO. THE SERVICE MANAGER (ERIC AXFORD) CONFIRMED THIS ON 5/13. I THEN CALLED VOLKSWAGON OF AMERICA WHERE I WAS TOLD BY KARI STADLER THAT THE DEALER COULD CHARGE FOR THE "FREE OF CHARGE" RECALL. THAT IS WHEN I FILED THE COMPLAINT WITH YOU. PLEASE LET ME KNOW WHAT IS BEING DONE I WHEN I CAN EXPECT THE RECALL TO BE HONORED. THANKS. *AK

WHILE DRIVING INTO A PARKING LOT AREA AND ATTEMPTING TO STOP, THE BRAKES FAILED. CONSUMER COULD NOT PUSH THE PEDAL DOWN. AS A RESULT, THE VEHICLE WENT OVER A METAL FENCE, DOWN TO LOWER LEVEL AND LANDED ON TWO OTHER VEHICLES CAUSING HEAVY DAMAGE. DEALER STATED NOTHING IS WRONG WITH THE VEHICLE UNLESS IT IS AN INTERMITTENT PROBLEM WHICH WILL BE HARD TO DIAGNOSE. *TT

CONSUMER TOOK THE VEHICLE IN FOR RECALL 02 V 031 000 REPAIRS, HOWEVER DEALER DID NOT HONOR RECALL LETTER. DEALER REFUSED TO HONOR RECALL BECAUSE OF AFTER MARKET ITEMS IN VEHICLE.*AK.CONSUMER STATED HE REPLACED THE CD PLAYER WITH AN AFTER MARKET CD PLAYER, CONSUMER WAS INFORMED THAT THERE WOULD BE A CHARGE TO ANALYZE THE ABS.*JB

WHILE SHIFTING GEARS CLUTCH GOES OUT WITHOUT WARNING. CLUTCH SYSTEM HAS BEEN REPAIRED 3 TIMES. DEALER STILL CANNOT IDENTIFY CAUSE. *AK

CONSUMER TOOK VEHICLE IN FOR A CREAKING NOISE IN PASSENGER SIDE DOOR. ALSO, DEALER DISCOVERED ON A TEST DRIVE THAT ALL ROTORS WERE WARPED. PLEASE PROVIDE ANY FURTHER INFORMATON. *AK

DRIVING @ A BELOW AVG. SPEED 3 SIDE AIRBAGS DEPLOYED W/O ANY SORT OF IMPACT. THERE WAS NO VISIBLE DAMAGE (I HAVE PICS) TO THE BODY OF MY BRAND NEW CAR (W/LESS THAN 2500 MLS) THE UTTERLY RANDOM DEPLOYMENT OF THESE AIRBAGS IS ENOUGH TO CAUSE AN ACCIDENT ON ITS OWN. FORTUNATLY, THAT WASN'T THE CASE HERE- BUT IT'S ONLY A MATTER OF TIME UNTIL SOMEBODY DIES. HOPEFULLY YOUR ESTABLISHMENT CAN PERSUADE VW TO GIVE THIS 'MAJOR DEFECT' THE ATTENTION THAT IT NEEDS! THANK YOU FOR YOUR TIME.*AK IE04-078*PO