Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2018 record →
Manufacturer has no resolution for this issue. I contacted dealership and manufacturer for resolution as my vehicle is unable to be used in the manner in which is intended and was told that they have no resolution for me. It has been a year with no communication or resolution.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Please it’s been almost a year with no resolution from Volkswagen. It’s insane!
I am writing to express my concerns regarding the delay in the repair of a recall affecting my 2018 Volkswagen Atlas SEL. The recall (Manufacturer Recall Number 69FB, NHTSA Recall Number 23V215) was issued on March 29th, 2023, due to a fault in the Passenger Occupant Detection System (PODS), which may result in the passenger airbag being switched off erroneously. This poses an increased risk of injury to the front passenger in the event of a crash. Despite having attempted to schedule an appointment with my local Volkswagen dealership from which I bought this vehicle in August of 2023, I was informed that there was no remedy yet available, and to this day almost a full year later there is still no repair that has been made available within a reasonable timeframe. Any attempt to contact Volkswagen directly for any updates has produced no useful information, and their only solution at this time is to advise owners of affected vehicles not to have anyone ride in the front passenger seat. This delay in resolving the safety issue poses a significant risk to both myself and the other approximately 140,000 Volkswagen Atlas owners affected by this recall. As a responsible vehicle owner, I am deeply troubled by the apparent lack of urgency in addressing this matter. It is also very frustrating to not safely have full use of a vehicle that I have paid for, and continue to pay for. I urge the NHTSA to intervene and expedite the repair process to ensure the safety of all affected vehicle
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I am experiencing issues related to the airbag sensor recall as the sensor does not know if someone is in the seat or not - it thinks someone is there when they aren't, and vice versa. This recall was announced in April of 2023, and since then, I have been unable to have any passengers ride in my front seat. Needless to say this is not only very inconvenient but also impacts my ability to trade in or sell this vehicle.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
It has been almost 1 year since this airbag recall and no resolution. VW advises to “discontinue use of the front passenger seat”. This is ridiculous and unacceptable. I purchased this 7 passenger vehicle to transport my family including grandkids. I cannot do that with out the front passenger seat. I want a 7 passenger loaner or for VW to refund my purchase of this vehicle. There has not yet been a crash.
I have experienced an alert/alarm for a "Faulty Break Booster", "Break System Failure", as well as other Break related alarms go off while driving. Multiple times I have been going over 40 mph and the vehicle has instantly breaked and came to a stop on it's own. I have taken my vehicle to the dealer and was advised there is no issue. This issue seems to happen randomly as I have been unable to recognize any similarities between conditions and frequency.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
My vehicle alerted me that I needed to start my vehicle, while I was driving. I had accelerated to a speed of about 25mph, when I got this alert. My vehicle stalled and I pulled over to restart, but my vehicle would not restart again. I had my vehicle towed to VW of ST AUGUSTINE. I took 2 days for my vehicle to be diagnosed by the dealership. Upon speaking with VW of St AUG, I advised that I had not had any notification of engine lights and/or system failure issues. I advised I was hearing no tapping and/or whining noises at all. This incident was very scary and put my life and other lives in jeopardy. My vehicle was unsafe to operate and I was not aware. I was informed by the dealership that they had no way detecting an issue of this manner without taking the engine apart. I was advised that a pulley inside my engine bent and cause another piece to brake. They are advising I need a brand new engine which will cost $16k to replace. For an issue, no one was aware was going on.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
There is an active recall that has been going on for many months, possibly years, with failure of the front passenger airbag to deploy. There is STILL no fix. When will you light a fire under VW to hold it accountable for a timely fix that is well past-due?
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the passenger’s side air bag warning light illuminated. The contact stated that when the vehicle was turned off and restarted the warning light was gone. The contact stated that the passenger’s side air bag warning light was illuminated on two occasions. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 65,700.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I purchased this vehicle in August of last year (2023), where I was made aware that the vehicle had a recall, however there was no mention that there was no fix for the recall. Thinking that the recall fix was available I have been reaching out to the dealer to schedule an appointment to bring the car in, however I keep getting that there is still no fix and there is no timeframe on when it will become available.
Around May 2023, I received a passenger airbag safety recall for my Volkswagen Atlas. The letter states that the Passenger Occupancy Detection System (PODS) is faulty and that in the event of an accident, the passenger airbag would likely not work. They said that no one can sit in the passenger seat until this recall is fixed. The issue is that they have no way to repair it, no set time of when it will be repairable and have offered no type of solution or compensation in the meantime. I can no longer use my vehicle for rideshare to make money so my income is being affected, apps like Turo and Uber have told me that after running the VIN on my vehicle and seeing this outstanding recall, I can not use my car for their services. Not only that but it makes it extremely difficult to transport my family since the seat cannot be used. I can't in my right conscience sell the vehicle and potentially be responsible for another family to suffer an injury due to this recall so I am stuck and need a solution to this problem sooner than later. I have talked to others facing these same issues.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was contacted. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealers were made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
There has been an airbag recall on my 2018 VW Atlas since March of 2023 with no remedy from the manufacturer even though it’s been almost a year. Manufacturer has advised that passengers should not use the front passenger seat until a remedy is available. I have not been able to have someone ride in my front passenger seat for almost a year with no advice or remedy from VW. Vehicle has been in dealership to try to fix this 3-4 times but fix has not worked.
There has been no notification of action being taken by Volkswagen to correct the problem regarding NHTSA recall number 23V215 with recall date March 29, 2023. We were notified of this recall by Volkswagen in May of 2023. Volkswagen has failed to remedy this issue in a timely manner. VW dealership will not take vehicle on trade in because value is zero.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Car turns off while in traffic and the auto start is turned off. Have to put it in park and click the start button. When it stars ABS, park assist, tire pressure and other dashboard lights turn on.
The vehicle is a 2018 VW Atlas SE w/Tech 2.0T FWD. The manufacturer recall number is 69FB. The NHTSA recall number is 23V215. The recall status is incomplete because a remedy is not yet available. I have called several VW dealerships and they are all saying there is no remedy identified yet for this. This has been a known issue since April 2023. It has now been 8 months. How long does a manufacturer have to NOT remedy a SAFETY situation?
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The contact stated that the air conditioning system would activate unintendedly. Additionally, the windshield wiper blade speed would fluctuate while functioning. The manufacturer was made aware of the failure. The approximate failure mileage was 45,000. VIN tool confirms parts not available.
Volkswagen has been aware of a known recall since April 2023 and 9 months later has still not resolved a very serious recall rendering the front passenger seat completely useless.
The contact owns a 2018 Volkswagen Atlas. The contact stated that the air bag warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was 50,000.
No use of the airbags in the front passenger seat in my atlas it makes it soo that my seven seater is really a 6 seater that doesn’t have a front passenger seat it’s unbelievable
My vehicle was recalled 3/29/23, and no attempt has been made to fix the problem. At this time, the dealer has no remedy. I do not have full use of my vehicle as the manufacturer suggests that no one ride in the front passenger seat due to the potential fault in the system. The extended wait to have a fix for the problem is unacceptable. No dealership will want to purchase this car with the current recall so I am stuck. The NHTSA should immediately do something about this manufacturer recall. VW should be made to repair the problem ASAP and pay for the loss of the full use of the vehicle.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Vehicle displays “Brake booster faulty” and all warning lights trigger. Vehicle auto brakes itself and stops with little ability to steer. No warning/fault codes were stored when brought into the repair shop to address the issue and they could not duplicate it. It is an intermittent problem but looking at online forums it is NOT ISOLATED AND IS DANGEROUS.
2018 Atlas SEL Premium 3.6L V6. Currently at VW dealership for warranty work. Vehicle has had coolant leaks in the past where dealer replaced water pump. Atlas in for the third time for misfiring in cylinder 6 and other misfiring engine codes. They found issues with the head cylinder gasket and will be replacing the head gasket. There are blogs about this issue throughout the internet.
2018 atlas 3.6 sel premium 4 motion. 3rd time in for service for fuel injector MIL code and misfiring with no resolve. Computer was reprogrammed from VW and compression test and replacement of injectors. Mil code turned on again for misfiring. Vehicle will loose full driving power and only drive at lower speeds without accepting the overdrive when depressing pedal.
We have been told to stop using front passenger seat. The recall has been out for well over 6 months with no remedy.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Volkswagen Atlas. The contact stated that an abnormal odor was coming from inside the cabin of the vehicle with the air bag warning light illuminated. The vehicle was taken to a dealer where a technician discovered that the carpet underneath the front passenger’s side floor mat was wet. The mechanic stated that the air conditioner drain had leaked inside the vehicle and onto the front passenger’s side carpet; the air bag sensor was replaced. Despite the repair, the carpet still retained moisture and the foul odor had remained inside the vehicle. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 18V537000 (Air Bags). The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall. The vehicle remained in the possession of the dealer. The failure mileage was 80,000.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
My driver side visor bulb started going on and off then eventually quit working. I brought the vehicle to my purchasing dealer who changed the bulb which then blew the fuse and caused almost every light to turn on on the dash screen. Most of the lights were cleared but there is still a front assist light remaining on and volkswagen has said it needs to be recalibrated. the electrical wiring of the visor has a short and needs to be changed but it is clear it is related to other electrical systems.
Both backing up and at slow speeds, the engine stalls out and requires you to put it in park and restart the engine. We brought it into the VW dealership who provided a "fix" for a evap canister and charcoal filter 3QF201797A but the issue continues to occur
The contact owns a 2018 Volkswagen Atlas. The contact stated while driving 10 MPH, the contact heard an abnormal noise and the rear of the vehicle jumped. The contact exited the vehicle and became aware that the rear coil spring had fractured. No warning light was illuminated. The vehicle was taken to a dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in NHTSA Campaign Number: 18V904000 (Suspension). The failure mileage was approximately 74,000.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the air bag warning was illuminated. The failure mileage was 101,000. VIN tool confirms parts not available.
The contact owns a 2018 Volkswagen Atlas. The contact stated that the Auto START/STOP feature failed to operate as needed. The contact stated that several unknown warning lights were illuminated. The contact stated while pressing the START/STOP button, the vehicle failed to start immediately. The contact stated that the vehicle eventually started after several attempts. The vehicle was taken to an independent mechanic who retrieved several fault codes. The vehicle was also taken to the dealer where it was purchased, and the contact was informed that the START/STOP battery was likely the cause of the failure. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 87,000.
It is unreasonable that the safety recall on the airbags has not yet been resolved. The recall was issued in April 2023 and there is still no resolution coming. For passengers, this is a critical safety hazard.
The contact owns a 2018 Volkswagen Atlas. The contact stated that while the vehicle was being repaired under recall, the contact was informed that the fuel tank had collapsed. There was no warning light illuminated. The vehicle was diagnosed by the dealer and the contact was informed that there was a gap between the band and the fuel tank which caused the collapse. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,500.
When starting up my vehicle the battery turns on but the engine will not start. My dash will light up with multiple warnings. These are the specific ones that warn me: Error: electronic stabilization control (ESC) Error: hill hold assist BRAKE - Brake booster faulty ERROR: Hill hold assist Front assist not available. ERROR: tire pressure monitoring system. Trans. in emerg. Mode. You can continue driving. FAULT: electronic parking brake. Eventually my car starts up, but this is after several attempts. Once I shut car off and go to start back up, it goes through the whole process again. My car was taken into Volkswagen dealership and they said it was my fuel pump, fuel filter & battery. They “fixed” that but by the time I drove my car home, the issue started back up again. My safety is 100% put at risk because not only does my car not start up right away but I can be driving my vehicle and it will slow me down on a main highway and make me brake and then I need to attempt to restart my car to get it started up again several times. I have children I drive around in this vehicle and it is not safe to drive. My car has been illuminating the check engine light and all the other ones for each error I stated above. The problem itself has not been identified. When I did research, the 2019-2020 VW Atlas’s were recalled for this same issue it seems. But mine wasn’t because it is a 2018.
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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