Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2018 record →
I am writing in to complain about the recall associated with the passenger airbag for VW Atlas for which I received no information from the manufacturer or from my local VW dealer. The amount of time that this serious safety-related recall has been open is completely unsatisfactory. What is being done to resolve the situation?
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
It has been 6 months since NHTSA 23V215 recall notice was issued and VW has not issued a fix. That is too long, since someone sitting in the passenger seat is at increased risk for injury.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Passenger Occupant Detection System to detect a malfunction and switch off the passenger airbag, even though the seat may be occupied. In a crash with frontal airbag deployment, there would be an increased risk of injury to the occupant seated in the front passenger seat if the passenger frontal airbag is switched off or not working. Our airbag warning light, comes on and off. This happens sporadically whether the passenger seat is occupied or not. an error message displayed in the instrument cluster and by the status of the Passenger Airbag OFF indicator light. There is not a fix for this per the local dealership and when contacting Volkswagon directly. How is advising people not to use the front seat in their car the only option? This is not always possible for us.
The contact owns a 2018 Volkswagen Atlas. The contact stated while driving 65 MPH, the “Low Coolant” message was displayed. The vehicle was taken to the dealer however, no cause for the failure was found. The contact added coolant however, the failure recurred. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 15,000.
I am experiencing the airbag issue described in the recall campaign. The passenger seat airbag warning light goes off constantly. Current "solution" is to not use the passenger seat until a repair can be made... however it has been nearly 6 months without any updates.
While driving, the car suddenly slowed to nearly stopping and a "Brake Boost Faulty" red warning light displayed on the dashboard. I was not breaking at the time. The brake pedal felt soft and the car would not regain acceleration. I had to stop the car, turn off ignition, restart for the car to drive normally. This occurred twice once while driving over 40 miles per hour and again at approximately 25 mph. IN both cases I was not braking when the incident happened.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the air bags warning light illuminated intermittently. The failure mileage was unknown. VIN tool confirms parts not available.
I was driving the vehicle was in drive moving on the road and literally turned off. Completely disabled in the road. I purchased a new battery in September 2022, got the battery tested again and there’s no issue with it. Mechanics can’t find an issue. I had the engine stop feature off (the light is on when it’s off) and it turned itself off prior to the car shutting off completely. I was unable to restart and someone had to assist in Pushing my vehicle out of the road then jumpstart my car. Again I had everything thoroughly checked and there are no active issues.
Recall has been issued nearly 6 months ago, and no remedy still has been offered. Manufacturer should be compelled to provide a fix soon
Doors continue to lock and unlock in the back where my children sit. This is while we are driving down the road. Front passenger door does not unlock or lock.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Recall fix not provided in a reasonable time, resulting in mobility and financial hardship for owner - inability to sell vehicle.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Volkswagen Atlas. The contact stated that while driving approximately 15-20 MPH and approaching a stop, while decelerating, the vehicle inadvertently shut off. The START/STOP feature became inoperable. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle rolled into an intersection. While her husband was driving, the START/STOP feature became inoperable. The contact stated that the “START/STOP System/Restart Manually” message was displayed. The vehicle was taken to the local dealer, who drove the vehicle for approximately four miles but was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
There is no fix for what is a very important safety feature in the passenger side of the vehicle
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
My 2018 Volkswagen Atlas has a defect that has impaired my ability to use the vehicle as intended. It is not only unsafe but I am in fear of driving freeways because I do not know when my car will cut off. Manufactures were fully aware of their defective products. I have read forums pertaining to the 2018 Volkswagen Atlas engine sputtering (Causes and Diagnosis). It states that the causes could be a bad fuel system, ignition system,MAF sensor, or bad converter. I have owned my vehicle for over a year and a half. During this time my vehicle has repeatedly started sputtering, deccelerated and turned off. It has happened 3 times and I do not feel safe. Have taken to dealership only to be told nothing was wrong with car. On October 18, 2022 Volkswagen Group of America recalled 74,067 SUV'S due to Engine Failure that could result in stall, increasing risks of crash. Troublesome connecting rod bearings that potentially lead to oil leaks and fire. Volkswagen has recalled 2022-2023 Volkswagen Atlas and Atlas Cross Sport.This is a Manufacturer's defect. The defect did not start in 2022-2023 models the problem occured in 2017 when the Volkswagen Atlas was launched as a one of the most innovative technical platforms in automotive industry. I understand that the Federal law requires safety recalls repairs to be provided up to 15 years because safety recalls do not expire. NHTS I am requesting that safety recalls be performed on 2018 Volkswagen Atlas because the same problems exit. I am r
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Our 2018 VW Atlas will randomly shut the engine off even with auto start/shut off disabled. This has happened 5 times in 3 months. It has done so on the highway and on main streets putting our family of 6 at risk of being in an auto crash every time. The brakes have automatically came on 2 times. Forward collision sensors come on with nothing in front of us which also puts the breaks on and makes a distracting loud beep which has made me jump out of surprise while driving. The EPA rated fuel economy is 26 highway and 22 city. We drive both and rarely get above 16 combined MPG even with multiple drivers and making an attempt at getting better economy. Our Atlas also makes a loud “clunk” sound from the undercarriage in the center/rear of the vehicle. It does this while driving or while parked with the vehicle idling. Also not major but sometimes when the front passenger window is half down, if you push the button to roll it up, it goes all the way down. We are going to take it in to VW soon but there is a lot wrong that either make driving it a hazard to ourselves and other drivers and makes us feel very uncomfortable. We love it but we are also afraid of it. There is currently no open recalls. I’ve been a mechanic, a machinist and an engineer for nearly 20 years. Some stuff just doesn’t make sense. I read the crank and cam pulses, usually you’d expect a drop in pulse that could cause the engine to shut down but there’s nothing. Nothing on the scan tool or on the onboard vehicl
I would be driving under 30mph and would get a warning on my dashboard that would say "Brake Booster Faulty", in addition the "Brake" light would illuminate and my brakes would become spongy and harder to engage.
How was your safety or the safety of others put at risk? We utilize all seats in our Volkswagen Atlas since we have a large family. We are being told that we no longer should allow a front passenger to sit in the passenger seat due to the airbag no longer deploying. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. We called VW Dealership in Melbourne, Florida on 6/28 and they confirmed that the vehicle had a recall on the airbag. No one has been injured but this poses a significant safety risk to our family.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of the NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Recall requested on VW Atlas 2017 with statement not to use front seat, but we only have 1 car. How are we to proceed as a family? Recall remedy stated as not being available. Manufacturer Recall Number69FB NHTSA Recall Number23V215
The Passenger Air Bag light comes on at random times, even when sitting in seat. It says the airbag detection system may be faulty and the airbag may not deploy when needed. There is a recall for some Volkswagen's but not mine. This light has been coming on for 2 years and it sounds like the recall but since my VIN number is not in the recall, I cannot get it fixed. I believe this may be the same problem as can be life threatening in an accident or another time. I would like Volkswagen to check and fix this under the recall that was made in 4/2023. Please help if you can.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
When braking normally, the AEB alert tone sounded, and the display showed a red BRAKE warning with "Brake Booster Failure" displayed on-screen. The brakes then became extremely sensitive and caused the car to abruptly grind to a stop with full ABS action. This occurred in traffic, and the car behind me narrowly avoided a collision due to the uncommanded abrupt halt. I pulled over and the error cleared itself after a few seconds. I pulled the diagnostic error codes from the ECU, and this is the output: 0213 [0x0000D5] Archive (inactive) C10A329: Vacuum sensor, Implausible signal Single Vacuum Pressure Sensor sends no valid data Status bits: 1 Priority: 1 Frequency: 1 Unlearning index: 84 Odometer: 27031 km Date, time: 2023.03.27 09:34:50 Paramteric values: 00 00 80 18 32 00 00 00 CF 47 00 00 02 FF 00 5E 02 40 B0 00 00 00 10 Status: Confirmed (This is from a previous activation, but the recent one is the same). This is the third time this has happened, but the first to put me in actual danger of a crash. I have previously brought this to the dealer but no fix was applied. They were aware of this happening on other vehicles but they did not have a fix. The model year after was recalled due to wiring issues, but my car has never been recalled for anything related. I believe this is a significant safety issue and should be addressed by the manufacturer before it causes a serious incident.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of the NHTSA Campaign Number: 23V215000 (Air Bags) however, the parts to do the recall repair were not yet available. The dealer was contacted and confirmed that the parts were not available for the recall remedy. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not available for the recall repair and no further assistance was provided. The contact had not experienced a failure. VIN tool confirms parts not available.
Brake booster fault warning, brakes want to lock up. Rear seat belt buckles won’t allow belt buckle to insert. Have received brake booster fault several times recently. If I stop motor and restart warning goes away and brakes function correctly.
The contact owns a 2018 Volkswagen Atlas. The contact stated while driving at approximately 35 MPH, the vehicle stalled. The contact was able to stop and shift to park (P) and restart the vehicle. The contact stated that the check engine and another unknown warning light were illuminated. The contact stated that the failure had become a recurring failure. The contact had taken the vehicle to a local dealer; however, the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 48,000. The VIN was not available.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2018 Volkswagen Atlas. The contact stated that while reversing, the backup camera became inoperable. During the failure, the message "Park Pilot Inoperable" was displayed. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The approximate failure mileage was 80,000.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Vehicle would indicate normal assistance features were no longer available. Then after sitting for the evening and trying to start in the morning the car would not turn over. Could recharge the battery and turn over no issues. Again after sitting for a little while the car battery would be dead again and not want to turn over.
Airbag error light keeps popping on and beeping this is a problem because I have a family that ride in the car with me and this has been a problem long before I purchased the vehicle so why haven’t it been fixed yet
My vehicle keeps giving me the message that “Park Pilot is not working” and the backup camera does not work.
Passenger air bag recall
I have a recall on my vehicle that is potentially life threatening if the vehicle is in an accident and the manufacturer has no remedy for it yet. What do I do?
We pulled into a parking space and the second row disengaged, propelling the seat quickly forward. Our four-year old was sitting in a car seat in the second row when this happened. The car seat went forward, slamming our child's nose, face, and head into the back of the driver's seat. The second row then lodged in the eject position, with our child stuck at an angle, tipped over into the driver's seat. We had to pull the driver's seat as far forward as it would go in order to undo the car seat straps and extricate our four year old from the car seat through the small opening between the second row and the driver's seat. Our child was terrified, with a hurt nose, though thankfully not badly injured. We were not able to get the second row back up, it stuck forward. We have dropped the car off to the Volkswagen dealership and are awaiting repairs. There were no lights or warning prior to this incident. This is the second time the row has dislodged. Another time it happened while the car was in motion and again propelled our child (different child) forward into the back of the driver's seat, slamming our child's face against the driver's seat.
The contact owns a 2018 Volkswagen Atlas. The contact stated that the air bag warning light was illuminated regarding the passenger’s side air bags. The steering wheel button functionality was inoperable. The contact stated that the steering wheel failure was repaired under an unknown recall campaign; however, the failure persisted. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 120,000.
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
My atlas just stalls out and shuts off completely when I’m at a light or just sitting… sometimes it’s starts back up sometimes I have to wait . The engine light come on or I would get a reading my auto /shutoff is error.
Rear backup camera and overhead camera malfunctioning. Backup camera does not activate when car is in reverse. Overhead camera does not activate when button is pressed. Makes parking very difficult especially when reversing in parking lots. Problem appeared infrequently initially, but overtime it is now malfunctioning the majority of the drives.
Adaptive cruise control malfunctioning. Sometimes it Does not turn-on , and shows an error message
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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