Owners filed 27 complaints about this vehicle with federal regulators, most often about the unknown or other. It has been recalled 1 time.
What fails
Component
Reports
Crashes
Fires
Injuries
Unknown or Other
7
1
0
0
Service Brakes
5
4
0
0
Air Bags
5
1
0
2
Seats
4
1
0
1
Engine
2
0
0
0
Visibility/Wiper
1
0
0
0
Structure › Body
1
0
0
0
Power Train
1
0
0
0
Air Bags › Side/Window › Curtain › Cushion
1
1
0
2
1 safety recall
Part 573 reports
Air Bags › Side/Window › Curtain21V257000
Filed Apr 13, 2021279,040 vehiclesToyota Motor Engineering & Manufacturing
Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2009-2015 Venza vehicles. The Supplemental Restraint System (SRS) wiring may become damaged with regular use of the driver-side door.
Risk. Damaged wires may cause the air bag sensor to become inoperable, preventing the deployment of the side and curtain air bags on the driver side and increasing the risk of injury during a crash.
Remedy. Dealers will inspect and, if necessary, replace the driver-side front door wire harness, free of charge. Owner notification letters were mailed October 19, 2021. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 21TB01/21TA01.
What owners reported
Newest filings
Unknown or Other
Filed Mar 13, 2026MA
Sunroof shattered while I was on the highway almost injuring me and causing me to get into an accident, no rocks or debris found to cause this. Toyota refuses to take any responsibility for this and I have to fix it myself
Unknown or Other
Filed Aug 10, 2025GA
The navigation and radio system will cut off and restart that warning. This loses critical settings and distracts drivers from attention to the road. If you’re using navigation, it’s gone if you are listening to instructions from an external source connected to the system, it’s gone. This radio is definitely available for inspection. This is a frequent occurrence on most any trip at any time multiple times per trip. This is definitely a safety hazard, if traveling in heavy traffic and unfamiliar places.
Air Bags
Filed Jan 9, 2025NC
Sunroof leaking into front driver & passenger pillars with airbags. Dealership quotes $6k to fix, but they didn’t know where / how it’s leaking!! There are no drain lines in this model, so it’s just a leak into the air bags plain and simple. This is a manufacturer issue- if no drain lines / weep holes, then why do you have to replace a $6k sunroof to fix an $50 seal / gasket? Very Unsat. Others are having the same issue. Saw 13 others with similar or same issue on NHTSA website…Toyota dealer was charging me $1,000 to look at it and tell me , yeah, there is a leak! Thats why I brought it to you! This is the panoramic sunroof model. Very unsafe!
Engine
Filed Feb 26, 2024IL
The engine is consuming oil at an alarming rate. Didn’t reach my normal 5000 miles for an oil change and the oil stick was bone dry. Its put me and my family at risk because its the main reason the car is driving. No it has not been reproduced. No. Yes there was a warning lamp almost a year ago when it first happened where the engine burned most of the oil leaving nothing in the engine.
Air Bags
Filed Nov 15, 2023ND
Last December my airbag light came on. I took it to Minot Chrysler Center and Toyota Center and they told me the wires for the airbag under the drivers seat were frayed and needed to be replaced. They also had to replace the harness because they said that too was not working. I had it fixed. Three weeks ago the light went off I made an appointment right away and today they told me it was the same issue and had to replace the wires on the passenger side. I called Toyota and they told me it was up to the discretion of the tech. I called the tech at the Chrysler Center and she told me that they couldn’t do that because they would have to file a report and then deal with Toyota. I was not happy with that response and I said oh so you are telling me that’s too much work and I am on my own. I just ended up paying for it twice now. The drivers side was $594.00 and today’s charges were $485.00. This is a safety issue and should be addressed
Unknown or OtherCrash
Filed Oct 27, 2022TX
On 10/24/22, I was stopped in traffic at the lower end of a hill. This was in Arlington, TX on Lamar St. near Collins traveling east. Although I was using my brakes as we were at a red light, the car started accelerating forward. It would not stop with further brake usage or trying to put the car into park position. I hit the car in front of me gently. Not seeing any damage, and because the other driver did not feel the impact, I did not report the incident to the insurance company. I do not know if it was a brake problem or other problem. I recently purchased the car after my Toyota Camry was totaled at the end of July 2022. However, that car had a similar problem in another accident that was reported to my Allstate agent.
Seats
Filed Sep 18, 2022MN
Extremely uncomfortable drivers side and passenger headrests, causing my head and neck to be pushed forward. This causes me back and neck pain, pushing you in a position to have chronic neck/back pain and very bad posture. I’ve seen many complaints online, including many newer makes and models. It sounds like the new feature is supposed to reduce whiplash, in the chance of an accident, but if people take their headrests off or flip them backwards then it’s a bad design. I am 5 feet 5 inches tall, and I’ve heard of this affecting others of a similar height, please consider redesigning
Air Bags
Filed Apr 29, 2022OR
The contact owns a 2015 Toyota Venza. The contact received notification of NHTSA Campaign Number: 21V257000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Air Bags
Filed Sep 17, 2021AR
The contact owns a 2015 Toyota Venza. The contact received notification of NHTSA Campaign Number: 21V257000 (Air Bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and referred the contact to NHTSA. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Air Bags › Side/Window › Curtain › CushionCrash2 injured
Filed Jun 21, 202192,000 milesDC
The contact owns a 2015 Toyota Venza. The contact stated that a drunk driver hit her vehicle on the driver's side while stopped at a stoplight. The contact stated that the airbags did not deploy upon impact. The contact was taken to the hospital and was treated for her injuries. The front seat passenger sustained shoulder injuries. A police report was filed at the scene. The whereabouts of the other driver were unknown. The vehicle was initially towed from the scene to an independent tow yard and then to an independent body shop where the vehicle was repaired. The contact recently received a recall notice for NHTSA Campaign Number: 21V257000(AIR BAGS) which she linked to her failure. The dealer nor the manufacturer have yet to be notified of the failure. The failure mileage was approximately 92,000.
Structure › Body
Filed Sep 8, 2020OH
HOOD IS STUCK CLOSE. IT HAS HAPPENED AT LEAST 3 TIMES. POSSIBLE PROBLEM IS LATCH. THE VEHICLE IS STATIONARY AND ENGINE NOT RUNNING PARKED IN GARAGE.
Unknown or Other
Filed Jun 30, 2020104,000 milesTX
DRIVING DOWN THE HIGHWAY AND COMING TO A STOP SIGN THERE WAS A SUDDEN EXPLOSION...IT SOUNDED LIKE A TIRE EXPLODED BUT LOUDER. I STOPPED AT THE STOP SIGN AND GOT OUT OF MY CAR AND WALKED AROUND THE VEHICLE FOR A BUSTED TIRE, BUT THEN I SAW THAT MY SUNROOF WAS CONTINUING TO CRACK...THE SUNROOF HAD EXPLODED. I WALKED TO THE VEHICLE THAT HAD STOPPED BEHIND ME AND ASKED THEM IF THEY HAD SEEN ANYTHING HIT MY CAR AND THEY SAID NO. MY SUNROOF CONTINUED TO SHATTER AS I DROVE HOME. FRIGHTENING SITUATION! TOYOTA NEEDS TO RECALL THEIR SUNROOFS BECAUSE I'VE SEEN SEVERAL ON THIS SITE AS HAVING EXPERIENCED THIS SAME PROBLEM.
Unknown or Other
Filed Jun 26, 2019CA
THE RADIO NAVIGATION SYSTEM JUST TURNS OFF AND RESETS FOR NO APPARENT REASON IT DOES IT ST ANYTIME ANYWHERE ANY SPEED. IT WILL JUST STOP AND RESTART AND IF YOUR USING NAVIGATION YOU LOOSE YOUR DESTINATION, SO YOU HAVE THE INSTINCT TO TRY AND RE INPUT YOUR TRAVEL LOCATION WHICH CAUSES YOU TO NOT WATCH THE ROAD. IT HAPPENS ALMOST EVERY TIME I DRIVE THE CAR.
Unknown or Other
Filed Feb 18, 201990,000 milesNH
FORWARD SLIDING SUNROOF EXPLODED AND STARTED DISINTEGRATING WHILE TRAVELING ON INTERSTATE 93. NOTHING CAME OFF THE HIGHWAY OR FROM ANY OTHER VEHICLE TO CAUSE THIS. THE VEHICLE WAS IN MOTION APPROX 70 MPH DRIVING STRAIGHT. WEATHER WAS CLEAR, SUNNY AND COLD, ABOUT 29 DEGREES.
Service Brakes
Filed Oct 24, 201850,000 milesCA
TL* THE CONTACT OWNS A 2015 TOYOTA VENZA. THE CONTACT STATED THAT THE REAR BRAKES VIBRATED AND THEN SEIZED WHILE DRIVING VARIOUS SPEEDS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GOSCH TOYOTA (LOCATED AT 350 CARRIAGE CIR, HEMET, CA 92545, (951) 808-3134) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
SeatsCrash1 injured
Filed Jul 27, 201830,000 milesVA
TL* THE CONTACT OWNS A 2015 TOYOTA VENZA. WHILE THE CONTACT'S VEHICLE WAS STOPPED, IT WAS REAR ENDED BY ANOTHER VEHICLE DRIVING APPROXIMATELY 55 MPH. DUE TO THE IMPACT, THE DRIVER'S SEAT MOVED FORWARD AND THEN BACKWARDS INTO THE REAR SEATS. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED MINOR BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL BODY SHOP, BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND SENT A REPRESENTATIVE TO INSPECT THE VEHICLE. THE FIELD INSPECTOR STATED THAT THE DRIVER'S SEAT WAS STILL OPERATING PROPERLY. THE FAILURE MILEAGE WAS 30,000.
Unknown or Other
Filed Jul 20, 201850,000 milesTN
SUNROOF EXPLODED INTO MILLIONS OF PIECES WHILE IN THE CLOSED POSITION WHILE THE VEHICLE WAS TRAVELING ON THE INTERSTATE HIGHWAY IN MEMPHIS, ON JULY 19, 2018. THERE WAS A VERY LOUD BANG THAT SCARED THE DRIVER CAUSING HER TO ALMOST LOSE CONTROL OF THE VEHICLE. THERE WAS NO EVIDENCE OF AN OBJECT STRIKING THE SUNROOF OR THE VEHICLE AROUND THIS TIME. SINCE THE BOTTOM SUN SHIELD WAS CLOSED, NO GLASS ENTERED THE VEHICLE
Seats
Filed Feb 27, 201835 milesFL
TAKATA RECALL, DRIVER SEAT FRAM NEED TO REPLACED, WHEN I REPORT THIS PROBLEM IS AROUND 35.000. MILE BUT THE SERVICE ADVISER AT DEALER DO NOT IN WRIGHTING RECORD THEY LET THIS ISSUE GO OVER MILEGE WARRANTY, 36.000. SO NOW TOYOTA COMPANNY IS AGREE TO OFFER A 60% FOR THE REPLACE PRICE I HAVE TO PAY $756.64+TAX, I ASK TOYOTA TO TAKE FULL RESPONSIBLE FOR REPLACE THE DRIVER SEAT,
Engine
Filed Aug 2, 20172 milesFL
STRONG ROTTEN EGG SMELL IN THE CABIN UPON HARD ACCELERATION.
Visibility/Wiper
Filed Jul 29, 201739,000 milesMD
WHEN THE WIPERS CROSS THE GLASS IN THE RAIN IT CREATES A HAZE ALMOST LIKE WHEN YOU NEED THE DEFROSTER TO CLEAR THE WINDOW BUT THIS PROBLEM IS ON THE EXTERIOR OF THE GLASS. DURING DRY WEATHER THE PROBLEM DOES NOT EXIST. NOT A WIPER ISSUE, DEFECTIVE GLASS
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Apr 13, 2021. Source: NHTSA Office of Defects Investigation.