Page 2 of 7 · complaints 51–100 of 333

2002 Toyota Tacoma complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Suspension
Filed Aug 14, 2018140,000 milesGA

THE FRAME AT REAR SPRING HANGERS HAS RUSTED THROUGH REAR AXLE SEPARATED FROM FRAME DUE TO RUST

Structure › Body
Filed Jul 26, 2018139,000 milesRI

MY MECHANIC TOLD ME THAT THE ABOVE VEHICLE'S FAME IS STRUCTURALLY UNSAFE. I SHARE THIS TRUCK WITH MY 18 YEAR OLD GRANDSON. I WOULD JUST LIKE TO KNOW IF I HAVE ANY RECALL WITH TOYOTA BEFORE I PROCEED WITH EITHER FIXING IT OR JUNKING IT. IT HAS 140,000 ORIGINAL MILES AND I BELIEVE I AM THE THIRD OWNER. I LIVE IN THE NORTHEAST.

Seat Belts
Filed Jul 12, 201825,000 milesNY

DRIVER SEAT BELT DOES NOT RETRACT AFTER RELEASE. CONCERNED THE SEAT BELT MAY BE DEFECTIVE DURING AN ACCIDENT.

Structure › Frame and Members › Underbody Shields
Filed Jul 11, 2018192,000 milesID

TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT STATED THAT THE FRAME OF THE VEHICLE WAS SEVERELY RUSTED AND CORRODED. AN INDEPENDENT MECHANIC ASSESSED THE VEHICLE AND THE FRAME FRACTURED IN HALF DURING THE ASSESSMENT. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WARRANTY COVERAGE HAD EXPIRED. THE FAILURE MILEAGE WAS 192,000.

Suspension
Filed Jun 28, 2018201,000 milesNY

DRIVING ON LOCAL STREET, 25 MPH, THEN HEARD CLUNKING SOUND WHEN HITTING ROAD BUMPS. MECHANIC INSPECTION REVEALED SHOCK MOUNT COMPLETELY RUSTED OUT OF FRAME AND EXCESSIVE RUST AND ROTTING THROUGHOUT THE REAR FRAME. TOYOTA WILL NOT HELP SO WILL HAVE REPAIR PRIVATELY AND WELD NEW SLEEVES TO THE FRAME. TOYOTA HAS CREATED A VERY DANGEROUS SITUATION FOR ITS' CUSTOMERS BY USING INFERIOR METALS IN ITS' FRAMES FOR MANY YEARS.

Structure › Body
Filed Jun 15, 2018NJ

IN 2012 WE RECEIVED A RECALL NOTICE FOR THIS VEHICLES FRAME. WE TOOK THE VEHICLE INTO THE DEALERSHIP AND WE WERE TOLD EVERYHTHING LOOKS OK. NO OTHER ACTION WAS PERFORMED ON THE VEHICLE. YESTERDAY WE NOTICED A CRACK IN THE FRAME. THE CAR IS NON DRIVEABLE. WE CALLED THE DEALERSHIP AND WE WERE TOLD THIS IS NOW OUT OF WARRANTY. I CALLED TOYOTA HQ AND THEY STATED HAD IT BEEN SPRAYED - WHICH WAS TOYOTAS DIRECTION ON THIS RECALL, IT MAY HAVE PREVENTED THE RUSTING AND CRACKING BUT SINCE THE DEALER DIDN'T DO IT, IT IS NOW OUT OF ANYTHING ANYONE CAN DO. I ASKED THEM IF THEY WOULD SEND ME A COPY OF THE DIRECTIVE GIVEN TO THE DEALSHIPS ON HOW TO HANDLE THIS RECALL AND THEY SAID THAT IS NOT SOMETHING THEY COULD PROVIDE AND THEY CANNOT TAKE ACTION AGAINST THE DEALERSHIP. CAN YOU PLEASE HELP ME WITH THIS? I FEEL THAT IF THE DEALERSHIP HAD DONE THE SPRAYING AS THEY HAD BEEN INSTRUCTED, WE MAY NOT BE IN THIS SITUATION TODAY.

Structure › Frame and Members
Filed May 15, 2018154,000 milesMA

TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT STATED THAT THE FRAME WAS ROTTING ON THE VEHICLE. MCGEE TOYOTA OF DUDLEY (191 W MAIN ST, DUDLEY, MA 01571) AND HERB CHAMBERS TOYOTA OF AUBURN (809 WASHINGTON ST, AUBURN, MA 01501) STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 154,000.

Structure › Body
Filed May 3, 2018108,000 milesMA

MY 2002 TACOMA HAS SEVERE RUST ON THE FRAME AND DRIVE TRAIN AND I WAS TOLD BY THE TOYOTA DEALERSHIP THAT THE TRUCK UNDER BODY WAS SPRAYED IN 2010 AND THAT THERE HAVE TO BE HOLES IN THE FRAME TO BE COVERED. HE ALSO SAID THAT THERE WAS A 15 YEAR WARRANTY FOR MY FRAME TO WHICH IT IS NOW 2018 AND HAS EXSPIRED. I FEEL THAT TOYOTA KNEW THAT DEFECTED STEEL WAS USED FOR THESE FRAMES FROM 2002. I WON'T EVEN BOTHER TO GET IN TOUCH WITH THEM BECAUSE I KNOW THAT THEY WON'T DO ANYTHING ABOUT IT.

Unknown or Other
Filed May 3, 2018112,000 milesKY

I RECEIVED A INTERIM NOTICE LETTER FROM TOYOTA IN 2011, STATING THAT THE FRAME HAD A COATING DEFECT. I TOOK IT TO MY LOCAL OXMOOR TOYOTA DEALER IN 2011 AND THEY PUT A WAX COATING ON THE FRAME TO STOP THE FRAME FROM RUSTING MORE. I RECEIVED A RECALL LETTER ON THE SPARE TIRE ASSEMBLY AND I HAD OXMOOR TOYOTA FIX THAT AS WELL. THE ASSEMBLY WAS RUSTING AWAY. THIS WEEK I WAS DRIVING DOWN THE ROAD (HWY 480) AND THE TRUCK BECAME VERY LOOSE IN HANDLING. TOOK THE TRUCK HOME INSPECTED IT AND FOUND THE FRAME SNAPPED IN HALF ON THE DRIVERS SIDE REAR WHEEL WELL.

Suspension
Filed Apr 1, 2018177,000 milesNJ

MY FRAME IS JUST RUSTED OUT IN THE BACK END IT'S NEVER BEEN FLOODED ALWAYS TAKEN CARE OF VERY WELL AND I HEARD ABOUT THE FRAME RECALLS BUT MY VIN COMES BACK WITH NO RECALLS I JUST NEED TO SEE IF THIS CAN BE INVESTIGATED I KNOW PEOPLE WHO DID QUALIFY AND THERE FRAMES WERE PERFECTLY FINE BUT MINE IS JUST FALLING APART

Structure › Body
Filed Mar 3, 2018135,000 milesOH

SHOCK RUSTED AWAY FROM FRAME, MECHANIC TRIED TO PUT ON LIFT TO FIX AND THE FRAME STARTED TO POP AND CRACK AT THE REAR WHEEL AREA, IT IS RUSTED THROUGH. THE FRAME WAS COATED DURING THE RECALL PERIOD IN 2011 AND THEY TOLD ME IT WAS OK. I VERY MUCH DOUBT THAT IT WAS.

Unknown or Other
Filed Jan 30, 2018171,000 milesMN

AS A NEW PRE OWNER OF THE 2002 TOYOTA TACOMA THAT I HAD PURCHASED IN AUGUST 2017. THE PREVIOUS OWNER HAVE COMPLETED ALL RECALL PER TOYOTA CUSTOMER CARE SERVICES AND MY LOCAL TOYOTA DEALERSHIP. WHAT THEY TOLD ME WAS DURING THE INSPECTION, THEY SPRAY RUST PROOF ON THE FRAME TO PROTECT FROM CORROSION. IF WAS LUCKY THAT I HAVE BROUGHT MY TRUCK FOR SERVICES FOR NEW TIRES ON 1/30/18. WHILE THE MECHANIC TRY TO LEFT THE TRUCK FOR SERVICES, THEY NOTICE THAT THE FRAME WHERE RUSTED AND WOULD OF FALL APART IF THE LEFT THE CAR UP. THEY CALLED ME INTO THE WORK AREA AND POINTED OUT HOW DANGEROUS IT WAS. IT WAS BARELY HOLDING THE ENTIRE BACK OF THE TRUCK TOGETHER. IT RUSTED MORE THAN HALF WAY OF THE FRAME THAT SUPPORTED THE ENTIRE BACK OF THE BED TRUCK. THE MECHANIC RECOMMENDATION TO CONTACT TOYOTA. AND I DID BUT GOT NO WHERE. THEY ARE REFUSING TO SOLVE THE PROBLEM. Q

Power Train
Filed Jan 23, 2018334,000 milesFL

TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. WHILE DRIVING APPROXIMATELY 10 MPH, THE BALL JOINT FRACTURED AND CAME APART. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS LATER TOWED TO MIKE ERDMAN TOYOTA (1545 E MERRITT ISLAND CAUSEWAY, MERRITT ISLAND, FL 32952) WHERE IT WAS DIAGNOSED THAT THE BALL JOINT SEPARATED AND DAMAGED THE AXLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 05V225000 (SUSPENSION). THE FAILURE MILEAGE WAS APPROXIMATELY 334,000. PARTS DISTRIBUTION DISCONNECT.

Structure › Body
Filed Dec 12, 2017105,000 milesKY

MY TRUCKS FRAME RUSTED TO WHERE THE CAB IS IN GRAVE DANGER OF SEPARATING FROM THE BED OF THE TRUCK. WE DIDN'T GET A RECALL ON THE FRAME AND HAD NO IDEA THIS WAS HAPPENING. THE TRUCK WAS BOUGHT NEW AND WE DO LIVE WHERE THEY PUT SALT ON THE ROADS. NOW, TOYOTA SAID THEY WILL NOT HELP REMEDY THIS AT ALL BECAUSE THE TRUCK WASN'T TAKEN INTO A TOYOTA DEALERSHIP IN APPROX. 6 MTHS OR HOWEVER LONG THEY HAD KNOWN ABOUT THIS. HOW WERE WE TO KNOW IT SHOULD HAVE BEEN TAKEN IN? WE HAD NO PRIOR NOTICE UNTIL WE SAW IT OURSELVES AND A MECHANIC NOTICED IT AND WOULDN'T JACK THE TRUCK UP TO REPAIR A BRAKE LINE. HE SAID IT WOULD SEPARATE THE TRUCK FROM THE CAB PART.

Structure › Body
Filed Nov 1, 2017VA

FRAME RUST

Structure › Body
Filed Oct 23, 2017157,000 milesMA

TACOMA FRAME RECALL: GOOD DAY, I WAS DOING SOME RESEARCH ONLINE WITH MY MATTER AND PEOPLE WERE SAYING TO CONTACT THE NATIONAL HIGHWAY SAFETY ADMINISTRATION. I HAVE A 2002 SINGLE CAB TOYOTA TACOMA WHICH FRAME HAS TOTALLY RUSTED OUT NOW WITH A HOLE RITE THROUGH THE FRAME. I PROVIDED TOYOTA WITH MY VIN NUMBER YET THEY SAY I AM NOT ELIGIBLE FOR A FRAME REPLACEMENT YET THIS IS A FACTORY DEFAULT ON TOYOTAS FAULT. MY TRUCK IS CURRENTLY EXTREMELY DANGEROUS TO BE ON THE ROAD AND I USE IT EVERY DAY FOR WORK WHERE MY LINE OF WORK INVOLVES DRIVING FROM HOUSE TO HOUSE EVERYDAY ALL DAY AND I WAS WANDERING IF YOU COULD HELP WITH FILING A CLAIM AGAINST TOYOTA? I HAVE ATTACHED A PICTURE OF THE FRAME WHICH IS ABOVE THE REAR PASSENGER WHEEL. I LOOK FORWARD TO YOUR RESPONSE. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

Unknown or Other
Filed Sep 30, 2017200,000 milesOH

I PURCHASED THE TACOMA 10/9/2013, I NOTICED SOME OF THE RECALL REPAIRS HAD NOT BEEN MADE BY THE PREVIOUS OWNER, I TOOK IT TO THE DEALER, 10/29/2013 FOR THE NECESSARY REPAIRS. I WAS INFORMED BY THE SERVICE GUY, USING A HAMMER, THAT MY FRAME WAS CRUMBLING AND I WOULD BE NEEDING A NEW FRAME AS WELL. I CALLED TOYOTA CUSTOMER SERVICE NUMEROUS TIMES AND ALL I EVER GOT WAS, I'M SORRY, AND HOW THEY WERE WELL AWARE OF THE CORROSION PROBLEM WITH THE FRAME ON THE 2002. THE RUST PROBLEM ON MY TACOMA IS SO SEVERE, THE TRUCK IS STARTING TO BUCKLE, NO SPACE BETWEEN THE CAB AND THE BED AT THE TOP. IT IS IN SUCH BAD SHAPE NO ONE WILL PUT IT ON A LIFT! IT WILL BE THE COMPLETE AND SINGLE CAUSE FOR THE DEMISE OF MY TRUCK, AND QUITE POSSIBLY MYSELF. I HAD JUST BOUGHT THE TRUCK. I WILL BE DRIVING THE TACOMA WHEN THE FRAME BREAKS APART AND I WILL PROBABLY DIE. 9/11/17 I WROTE JAMES LETZ, CEO OF TOYOTA, AND MANAGER OF TOYOTA MOTOR ENGINEERING AND MANUFACTURING, I STATED, "I FOLLOWED THE CORROSION PREVENTION IN THE OWNER'S MANUAL. THE QUALITY OF THE FRAME ON THE 2002 TOYOTA TACOMA IS INFERIOR DUE TO INADEQUATE RUST PROTECTION AT THE FACTORY." 9/28/17 I RECEIVED A RESPONSE BY PHONE FROM GRAND PRAIRIE, TX. HE TOLD ME THERE WAS A RECALL LETTER SENT OUT TO THE OWNERS OF 2002 TACOMAS, INFORMING THE OWNERS TO CHECK FOR RUSTING AND CORROSION ON THE FRAME, AND THEY COULD BRING THE TRUCK IN FOR A RUST PREVENTION SPRAY; HOWEVER, IT EXPIRED 2011. THEY OBVIOUSLY KNOW HOW SEVERE THE PROBLEM IS. I TOLD HIM I WAS S

Structure › Body
Filed Sep 26, 2017KY

THE FRAME IS ROTTING OUT. TOYOTA HAD THE VEHICLE FRAME COATED WITH SOME KIND OF TAR SUBSTANCE BECAUSE THE FRAME WAS SUSPECT TO HEAVY CORROSION. THE COATING WHICH WAS DONE AROUND 2010 DID NOT WORK AND THE VEHICLE NOW HAS HOLES IN THE FRAME DUE TO HEAVY RUST. THIS IS A KNOWN ISSUE WITH THESE VEHICLES. TOYOTA OFFERED A NON-WORKING SOLUTION THAT DID NOT FIX THE PROBLEM. THE COATING WAS JUST A GIMMICK AND NOT A SOLUTION TO THE FRAME ROT.

Air BagsCrash
Filed Aug 28, 2017336,000 milesCA

TL* THE CONTACT OWNED A 2002 TOYOTA TACOMA. WHILE DRIVING 35 MPH, THE CONTACT'S VEHICLE COLLIDED WITH ANOTHER VEHICLE AND THEN LEFT THE ROAD AND COLLIDED WITH A TREE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 336,000. THE VIN WAS UNAVAILABLE.

Structure › Body
Filed Aug 16, 201770,000 milesCT

MY FRAME HAS SIGNIFICANT RUST, AND HAS HOLES IN THE FRAME NEAR THE PASSENGER SIDE LEAF SPRING ATTACHMENT. I PURCHASED AND REGISTERED THE TRUCK TOWARDS THE END OF TOYOTA'S GOODWILL CAMPAIGN, BUT THEY DID NOT NOTIFY ME. PREVIOUS OWNER RECEIVED NO NOTICE OF CAMPAIGN, SO THE FRAME WAS NOT SPRAYED INTERNALLY WITH RUST PROHIBITOR TREATMENT. TRUCK HAS APPROX. 136,000 MILES, AND IS OTHERWISE IN GOOD CONDITION. TOYOTA SHOULD RECALL THE FRAMES FOR THIS MODEL YEAR LIKE THEY DID FOR OTHER MODEL YEARS. THE GOODWILL CAMPAIGN WAS ADVERTISED INCONSISTENTLY, AND A SERIOUS STRUCTURAL ISSUE SHOULD BE A RECALL, NOT ARBITRARY. CASE #1402130463 WAS ESTABLISHED WITH TOYOTA A FEW YEARS AGO, BUT THEY HAVE NOT DONE ANYTHING ABOUT IT. THEY ALSO COULD NOT CONFIRM THAT PRIOR OWNER WAS CONTACTED REGARDING GOODWILL CAMPAIGN.

Structure › Body
Filed Aug 10, 201750,000 milesSD

I HAVE A 2002 TACOMA AND FOUND THE FRAME WHERE THE FRONT PART OF THE REAR LEAF SPRING HAS RUSTED THROUGH. THE OVER LOAD SPRING IS HOLDING THE DRIVER SIDE REAR OF THE VEHICLE UP. THIS VEHICLE HAD 50,000 ACTUAL MILES ON IT AND THERE IS NOWAY THAT THIS SHOULD BE HAPPENING.

Structure › Body
Filed Aug 1, 2017190,000 milesNE

VEHICLES FRAME IS RUSTING THROUGH. I HAVE NEVER SEEN A FRAME RUST THROUGH TO THE POINT WHERE YOU CAN POKE HOLES THROUGH IT WITH A FINGER, THIS IS HAPPENING WITH MY TACOMA AND IS VERY DANGEROUS. I PURCHASED THIS LAST APRIL, AND DID NOT KNOW ABOUT THE FRAME ISSUES TOYOTA'S HAVE UNTIL THEY RECALLED THE 05-15 MODELS FOR THE SAME EXACT ISSUE, I HEARD THEY ARE ALSO IN THE PROCESS OF RECALLING 95-00. TOYOTA WILL NOT ASSIST ME BECAUSE THEIR CUSTOMER FRAME ASSISTANCE PROGRAM ENDED LAST MONTH. EVEN THOUGH I JUST PURCHASED 3 MONTHS AGO AND THIS IS NOT AN ISSUE A VEHICLE SHOULD HAVE, TOYOTA IS GOING TO GET SOMEONE KILLED. THE NUMEROUS TOYOTA REPRESENTATIVES I TALKED TO TOLD ME THEY KNOW THEIR FRAMES ARE FAULTY AND THAT THIS WAS TOYOTA'S FAULT, YET HE COULD NOT ASSIST ME DUE TO COMPANY POLICY OF THEIR FRAME REPLACEMENT PROGRAM ENDING A MONTH PRIOR, EVEN THOUGH ALMOST ALL THE YEARS AROUND MY 02 TACOMA HAVE BEEN RECALLED. TOYOTA NEEDS TO BE HELD ACCOUNTABLE TO AN ACTUAL RECALL, NOT JUST A CUSTOMER SATISFACTION PROGRAM THAT THEY CONVENIENTLY WONT ASSIST ME WITH, BEFORE SOMEONE GETS KILLED. I CANT AFFORD TO GET RID OF THIS TACOMA NIGHTMARE. THERE ISNT EVEN A SPECK OF RUST ON THE BODY, LOOK UNDERNEATH HOWEVER AND THE FRAME IS RUSTED OUT.

Unknown or Other
Filed Jun 19, 2017CA

TODAY I SAW THE TRUCK FOR SALE ON CRAIGSLIST AND WHEN I CALLED THE OWNER HE SAID IT HAS 132000 MILES BUT WHEN I GOT CARFAX THE CAR HAVE OVER 250000. THE IS CURRENTLY LISTED ON CRAIGS LIST HTTPS://SFBAY.CRAIGSLIST.ORG/SBY/CTO/6184326088.HTML

Structure › Frame and Members
Filed Jun 16, 2017193,672 milesCT

TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TAKEN TO THE DEALER (GERARD TOYOTA LOCATED ON 543 COLMAN ST, NEW LONDON, CT 06320) FOR SERVICE, THE TECHNICIAN NOTICED CORROSION ON THE REAR PASSENGER SIDE FRAME AND A CRACK IN THE REAR PASSENGER WHEEL. THE SHOCKS COULD BE SEEN AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 193,672.

Air Bags
Filed Jun 16, 201795,000 milesOR

AIRBAG SYSTEM FAILURE BROKEN LEAF SPRINGS.

Structure › Body
Filed May 22, 2017183,000 milesOH

TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC TO BE SERVICED DUE TO EXCESSIVE SWAYING WHEN DRIVING. THE CERTIFIED MECHANIC STATED THAT THE FRAME UNDERNEATH THE VEHICLE WAS CORRODED. THE MANUFACTURER STATED THAT THE RECALL WAS CLOSED AND THE VEHICLE WOULD NOT BE REPAIRED. THE MANUFACTURER OPENED CASE NUMBER: 1705200515. THE APPROXIMATE FAILURE MILEAGE WAS 183,000.

Wheels
Filed Apr 27, 2017124,250 milesIA

TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT STATED WHILE DRIVING AT 3 MPH, THE FRONT DRIVER SIDE WHEEL DISCONNECTED FROM THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CLAIM WAS OPENED. THE FAILURE MILEAGE WAS 124,250.

Structure › BodyCrash1 injured
Filed Apr 27, 2017169,650 milesCA

I WAS DRIVING ON A HIGHWAY AT ABOUT 55 MPH. THE RIGHT LOWER CONTROL BALL JOINT BROKE SO THE ENTIRE WHEEL BROKE OFF THE VEHICLE. THE VEHICLE TRIED TO RUN/JUMP OVER THE WHEEL AND CAUSED THE VEHICLE TO SLAMMED DOWN ON THE ASPHALT. THE TRUCK DRAGGED ON THE ASPHALT FOR ABOUT 100 TO 150 YDS UNTIL I MANAGED TO CONTROL AND STOP IT.

Structure › Body
Filed Apr 17, 2017230,000 milesWI

TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED THAT THE FRAME WAS RUSTED AND SEVERELY CORRODED. THE CONTACT STATED THAT THERE WERE HOLES IN THE FRAME OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 230,000. THE VIN WAS NOT AVAILABLE.

Air BagsCrash2 injured
Filed Apr 4, 2017135,000 milesTN

AIRBAGS FAILED TO DEPLOY DURING FRONTAL IMPACT WITH EMBANKMENT AT SPEED IN ACCESS OF 40 MPH. VEHICLE LEFT THE ROADWAY, TRAVELING STRAIGHT, UNDER HARD BREAKING CONDITIONS AND STRUCK AN EMBANKMENT. UPON HITTING THE EMBANKMENT, THE TRUCK BECAME AIRBORNE AND MADE IMPACT WITH A TELEPHONE POLE, BEFORE LANDING ON ITS WHEELS.

Structure › Body
Filed Mar 3, 2017176,500 milesMI

EXCESSIVE RUST CORROSION ON THE VEHICLE FRAME. EXCESSIVE RUST CORROSION TO THE POINT WHERE THERE ARE ACTUAL HOLES IN THE MAIN FRAME OF THE VEHICLE WHERE THE VEHICLES SUSPENSION ATTACHES. THE VEHICLE HAD BEEN INSPECTED FOR CORROSION AND UNDER RECALL AND HAD ADDITIONAL CORROSION PROTECTION APPLIED. I JUST NOTICED THE HOLES IN THE FRAME ON MARCH 2, 2017 AND WISH TO INQUIRE IF THE VEHICLE FALLS UNDER THE EXTENDED FRAME WARRANTY. JUDGING BY THE EXTENT OF RUST AND DAMAGE TO THE VEHICLES FRAME, I FEEL CONFIDENT STATING THAT THE DAMAGE HAPPENED SEVERAL MONTHS TO A YEAR AGO.

Structure › Body
Filed Jan 23, 2017120,000 milesIN

I WENT TO HAVE MY TIRES ROTATED. WHEN THEY RAISED THE TRUCK ON THE LIFT THE FRAME BROKE ON BOTH SIDES OF THE TRUCK NEAR THE BED. THE ENTIRE BED OF THE TRUCK FELL BACKWARDS. THE FRAME WAS COMPLETELY RUSTED THROUGH. I HAD OWNED THE TRUCK FOR FOUR YEARS AND NEVER RECEIVED A NOTICE FROM TOYOTA THAT THIS MIGHT BE AN ISSUE. I CALLED TOYOTA AND THEY ADMITTED THAT THERE WAS AN ISSUE WITH THE FRAME BUT MY VEHICLE WAS NOT PART OF THE RECALL. AS A RESULT THEY REFUSED TO HELP FIX THE ISSUE. MY $11,000 TRUCK IS NOW TOTALED. A WORKER AT THE TIRE PLACE COULD HAVE EASILY BEEN KILLED. THIS IS ALSO A CONCERN WITH MYSELF AND FAMILY THAT DROVE IN THIS VEHICLE UNAWARE OF ANY ISSUE. TOYOTA HAS AVOIDED FIXING A KNOWN PROBLEM BY TAKING ADVANTAGE OF A WEAK RECALL REQUIREMENT ISSUED BY THE GOVERNMENT AND HAS COST HARDWORKING FAMILIES MONEY AND COULD END U COSTING SOMEONE A LIFE. ALL TO SAVE MONEY. WHY DOES TOYOTA GET TO ADMIT THEY MADE A MISTAKE BUT ONLY BE REQUIRED TO FIX IN ON VEHICLES THEY CHOSE?

Structure › Body
Filed Jan 19, 201775,000 milesNY

THE FRAME HAS RUSTED OUT AND I HAVE BEEN TRYING FOR YEARS TO GET TOYOTA TO COVER THIS DAMAGE.

Seat Belts
Filed Jan 18, 2017227,000 milesKY

TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE SEAT BELTS FAILED TO RETRACT INTERMITTENTLY AND THE THREAD UNRAVELED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 227,000.

Structure › Body
Filed Jan 13, 2017212,632 milesME

TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. WHEN THE VEHICLE WAS TAKEN TO BE SERVICED FOR NHTSA CAMPAIGN NUMBER: 12V542000 (TIRES), THE TECHNICIAN DISCOVERED THAT THE PASSENGER SIDE FRAME WAS RUSTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 212,632. UPDATED 05/10/17*LJ *CN

Structure › Body
Filed Jan 3, 20179,000 milesCT

I HAVE DRIVEN THIS VEHICLE VERY LITTLE. HAS 46500 MILES, DONE IN STAMFORD CT A CITY THAT DOES NOT USE SALT IN THE WINTER BUT ONLY SAND. I NOTICED EXCESSIVE RUST UNDER AND IT NEEDED TO WELD STEEL PLATES TO SUPPORT THE CHASSIS TWICE ( THE FIRST WHEN THE CAR WAS 5 YEARS OLD). IN SPITE OF THAT THE DETERIORATION CONTINUED AND NOW THE CHASSIS IS BROKEN NEAR THE FRONT PASSENGER WHEEL MAKING THE CAT LOCK ,UNABLE TO TURN,UNDRIVABLE, PARKED AT HOME. CARS OF THIS MODEL WERE RECALLED BY TOYOTA AT FIRST SOME YEARS AGO AND EVEN AFTER THAT MORE PEOPLE COMPLAINED AND ADDITIONAL PRIOR YEARS WERE ADDED. I HAVE CONTACTED TOYOTA DEALER IN STAMFORD AND TELLS ME IT IS PRIOR TO THE LATEST RECALL.

Structure › Body
Filed Nov 30, 2016NY

I OWN A 2002 TOYOTA TACOMA. THE VEHICLE WAS TAKEN TO A TIRE SHOP AND THE TECHNICIAN NOTICED THAT THE FRAME OF THE VEHICLE HAD A CONSIDERABLE AMOUNT OF RUST. THE DEALER DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED DUE TO THE RUST AND THE VEHICLE WAS UNSAFE TO DRIVE. THE VEHICLE NEEDS TO REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 150,000.

Structure › Body
Filed Nov 22, 2016160,000 milesNC

TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT NOTICED RUST ON THE VEHICLE'S FRAME NEAR THE SPRING HANGER ON THE PASSENGER SIDE. THE CONTACT TOOK THE VEHICLE THE DEALER, BUT THE VEHICLE WAS NOT COVERED UNDER WARRANTY DUE TO THE COATING ON THE VEHICLE. THE DEALER DIAGNOSED THAT THE FRAME OF THE VEHICLE WAS RUSTED COMPLETELY THROUGH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000. UPDATED 01/25/2017*CT UPDATED 7/10/18*JB *TR

Structure › Body
Filed Nov 22, 2016164,000 milesWI

TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE VEHICLE WAS TAKEN TO A TIRE SHOP AND THE TECHNICIAN NOTICED THAT THE FRAME OF THE VEHICLE HAD A CONSIDERABLE AMOUNT OF RUST. THE DEALER DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED DUE TO THE RUST AND THE VEHICLE WAS UNSAFE TO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 164,000. ...UPDATED 03/13/17 *BF UPDATED 08/11/2017*JS

Unknown or Other
Filed Nov 20, 2016106,000 milesMD

FRAME RUSTED, UNSAFE TO DRIVE. CALLED TOYOTA AND WAS TOLD RECALL HAD EXPIRED, NEVER RECEIVED ANY RECALL INFORMATION. TRUCK WAS PURCHASED SECOND HAND FROM TOYOTA DEALER.

Structure › Frame and Members › Underbody Shields
Filed Nov 16, 2016149,000 milesMN

TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT NOTICED THAT THE FRAME UNDERNEATH THE VEHICLE WAS SEVERELY CORRODED. IN ADDITION, THE HEADLIGHTS FAILED TO ILLUMINATE AND THE BULBS HAD TO CONSTANTLY BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 05V225000 (SUSPENSION) AND 06E026000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 149,000.

Structure › Frame and Members › Underbody Shields
Filed Nov 9, 2016NJ

CPSC: 2002 TOYOTA TACOMA: CONSUMER STATED THE VEHICLE HAS A RUSTED BODY FRAME, AND IT IS UNSAFE TO DRIVE. *SS

Service Brakes
Filed Oct 7, 2016165,000 milesNY

THE RUST ON THE REAR END ASSEMBLY IS SO SEVERE THAT THE BRAKES ARE COMPROMISED, AND THE BACK UP EMERGENCY BRAKE SYSTEM HAS FAILED. THE RUST ON THE DIFFERENTIAL HOUSING IS SO SEVERE THAT THE FLUID HAS LEAKED OUT AND THE GEARS ARE AT RISK FOR CATASTROPHIC FAILURE. THE SPRING MOUNTS TO THE AXLES ARE ALSO RUSTING SEVERELY, CREATING A RISK OF LOST CONTROL SHOULD EITHER SIDE BREAK AWAY. IT TAKES GREAT EFFORT WHEN BRAKING, AND THE VEHICLE PULLS SEVERELY DUE TO RUST CAUSING THE LOSS OF INTEGRITY OF THE BRAKING SYSTEM. THE BRAKES, ONCE APPLIED, DO NOT RELEASE EVENLY, CREATING UNEVEN BRAKE WEAR, SHUDDERING AND SHAKING, RESULTING IN POOR CONTROL, EXCESSIVE AND UNEVEN TIRE WEAR, I.E., TIRES LOCKED AND DRAGGING, SCALLOPING. ON WET, AND I FEAR, ICEY, SURFACES, THE TRUCK HAS SLID SIDEWAYS DUE TO ONE OR MORE WHEELS NOT RELEASING.

Structure › Body
Filed Oct 2, 2016130,000 milesNJ

BODY FRAME IS RUSTED TO A POINT WHERE THE VEHICLE IS UNSAFE TO DRIVE

Structure › Body
Filed Sep 5, 2016174,454 milesOH

I WAS INFORMED BY TOYOTA CASE WORKER THAT THE RUSTY FRAME RECALL EXPIRED AND IT IS MY PROBLEM NOW. I DIDN'T RECEIVE ANY FRAME RECALL NOTICE BUT RECEIVED A SPARE TIRE LIFT PLATE RECALL (WHICH DOESN'T EXPIRE) DUE TO RUST AND SEVERE CORROSION. I WAS INFORMED BY DEALERSHIP MY TRUCK WAS UNSAFE TO EVEN PUT ON THE LIFT TO ADDRESS CURRENT RECALL, OF COURSE THEY LET ME DRIVE IT HOME WHICH IS A 35-40 MINUTE DRIVE FOR ME. I WAS FORCED TO SCRAP MY TRUCK WITH A PERFECTLY GOOD MOTOR BECAUSE HOW UNSAFE IT WAS AND THE EXPENSE TO FIX IT ON MY OWN. I DIDN'T REALIZE THE SEVERITY OF THE PROBLEM UNTIL I CRAWLED UNDER MY TRUCK AND WAS BESIDE MYSELF! I HAD HUGE HOLES IN THE FRAME, THE LEAF SPRINGS WERE SHOT, ALL THIS WAS UNDER THE "UNDERCOATING" THAT WAS DONE AT TIME OF PURCHASE TO PROTECT FRAME FROM RUST! I PAID EXTRA FOR THAT! EVEN MY SEAT MOUNTS ON THE INTERIOR BACK SEAT WERE RUSTED! I SUSPECT THE QUALITY OF METAL USED IS ON THE LOWER SIDE... I USED MY TRUCK AS A TRUCK, HAULED SMALL AMOUNTS OF MULCH, SOUL FOR MY GARDEN, IT MOVED ME 5X! I DIDN'T GO MUDDLING IN IT, PARK IT IN A POND, OR LIVE IN A FLOOD AREA. I JUST USED IT... HOW IS THERE AN EXPIRATION DATE FOR THE ONGOING PROBLEM THAT CAN ULTIMATELY JEAPARDIZE A PERSONS SAFETY AS WELL AS OTHERS ON THE ROAD?! PLEASE HOLD TOYOTA RESPONSIBLE...

Air BagsCrash
Filed Aug 22, 2016205,000 milesOH

TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. WHILE DRIVING 35 MPH, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 205,000.

Unknown or Other
Filed Aug 17, 2016170,620 milesOH

TOYOTA DEALERSHIP REFUSES TO FIX SAFETY RECALLS BECAUSE OF FRAME RUST DAMAGE. I NEVER RECEIVED THEIR SHORT TERM RECALL NOTICE ON THE FRAME RUST AND DEALERSHIP REFUSES TO REPLACE SAFETY RECALL PARTS !

Structure › Body
Filed Aug 16, 2016147,000 milesIN

I PURCHASED A USED 2002 TOYOTA TACOMA IN FEBRUARY OF 2015 ONLY TO FIND OUT THE FRAME HAD SERIOUS RUST ISSUES. I FOUND OUT THROUGH MY OWN INVESTIGATION THAT THE TRUCK HAD BEEN TRADED IN TO THE LOCAL TOYOTA DEALER AND THEY KNEW IT HAD RUST ISSUES. THEY PROCEEDED TO SELL THE TRUCK AT AUCTION KNOWING IT COULD BE DANGEROUS! I BOUGHT THE TRUCK FROM A USED CAR DEALER. UPON BEING TOLD ABOUT THE FRAME RUST ISSUE BY MY MECHANIC, I WAS TOLD BY TOYOTA THAT IT WAS NO LONGER COVERED BY SERVICE RECALL. I AM NOW STUCK WITH A VEHICLE THAT IS UNSAFE AND VERY EXPENSIVE TO REPAIR.

Structure › Body
Filed Aug 6, 2016NJ

MY 2002 TACOMA FRAME IS SIMPLY RUSTING AWAY AND TOYOTA REFUSES TO GET ENGAGED TO RESOLVE WHAT IS CLEARLY A MANUFACTURING ISSUE. THE FRAME IS GETTING TO THE POINT OF COLLAPSE AND UNSAFE TO DRIVE. THIS IS FRANKLY A CRIME. MYSELF AND MANY OTHER TACOMA OWNERS HAVE THIS EXACT ISSUE AND IT WOULD BE GREAT IF THE NHTSA STEPS UP AND PREVENTS FRAME ROT HIGHWAY ACCIDENTS DUE TO POOR MANUFACTURING.

Structure › Body
Filed Jun 28, 2016163,000 milesIL

INDEPENDENT MECHANIC INFORMED ME THAT FRAME HAD EXCESSIVE RUST/CORROSION AND TO TAKE TO DEALERSHIP. CALLED DEALER SERVICE (TOYOTA OF DANVILLE, IL) AND WAS TOLD THERE WAS NOTHING THEY COULD DO AS THEY QUIT REPAIRING THESE IN MARCH OF 2016. NO NOTICE OR RECALL WAS EVER SENT TO ME AND I WAS UNAWARE THERE WAS ANY PROBLEM UNTIL I GOT TRUCK BACK FROM MECHANIC. I AM NOW STUCK WITH A VEHICLE TOYOTA KNEW TO HAVE A DEFECTIVE FRAME, DID NOT NOTIFY ME TO RECTIFY OR ADVISE OF THE ISSUE, AND WILL NOT EFFECT ANY REPAIRS.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2002 Toyota Tacoma → · Every Tacoma year → · How the figures are calculated →