2011 Toyota Sienna complaints

SIENNA PARKED INSIDE GARAGE. GARAGE DOOR WAS OPEN. I SLAMMED THE TRUNK DOOR TO CLOSE IT. MY 10 YEAR OLD SON COMPLAINED WHY I SLAMMED DOOR; I COULD HAVE CLOSED IT GENTLY. I TOLD HIM BECAUSE SOMETIMES THE TRUNK DOOR DOES NOT CLOSE ALTHOUGH IT APPEARS TO HAVE CLOSED. WE GOT IN THE SIENNA. I STARTED ENGINE. GARAGE DOOR STILL OPEN. I REVERSED THE CAR. THEN HEARD SMALL NOISE FROM THE BACK. THEN I SAW THE TRUNK DOOR WAS UP AND OPEN IN UP POSITION. I PARKED THE CAR, WENT BACK. THE SIENNA TAG PLATE WAS BROKEN HALF IN THE MIDDLE, APPARENTLY HITTING THE GARAGE DOOR. I CLOSED THE DOOR DOWN. SLOWLY BACKED THE CAR OUT OF THE GARAGE. THEN MY WIFE AND I HAD TO FORCE THE GARAGE TO CLOSE BECAUSE THE CAR'S BACKDOOR KNOCKED ONE OF ITS GLIDING WHEELS OFF TRACK. WE HAD TO FORCE IT BACK IN. THE DOOR OPENER WAS OFF THE TRACK AS WELL. ONE DAY LATER AFTER TRYING SEVERAL TIMES, THE DOOR WAS BACK WORKING AGAIN. WE ARE TESTING THE DOOR NOW. THE CAR DRIVES FINE. ~10 DAYS I DUMPED BOOKS OFF LIBRARY AND CLOSED THE TRUNK DOOR. AFTER GOING THROUGH A ROUNDABOUT FOR 0.7 MILE, THE SIGNAL FLASHED INDICATING THE TRUNK DOOR WAS LOOSE. I HAD TO PULL OVER TO CLOSE IT. MY WIFE ALSO SAID SEVERAL TIMES NOW SHE HAD THE SAME PROBLEM: THE DOOR WENT LOOSE AND THEN SIGNALED US IT WAS LOOSE MINUTES OR MILES AFTER WE STARTED THE ENGINE AND LEFT THE PARKING SLOT. *TR

THE POWER SLIDING DOORS FAILED ON THE VEHICLE AND WHILE I WAS DRIVING DOWN THE ROAD THE DOOR STARTED SLIDING OPEN. MY KIDS WERE SAFELY FASTENED IN THEIR SEATBELTS BUT THE LATCH AND SAFETY LATCHES BOTH FAILED AND THIS COULD HAVE RESULTED IN AN ACCIDENT OR INJURY. THE DEALER SAID THE LATCHES CORRODED WHICH CAUSE THE FAILURE AND PROPER LUBRICATION COULD HAVE PREVENTED THE DEFECT BUT I CAN'T FIND THAT ANYWHERE IN THE SERVICE MANUAL AND I ASKED THE DEALER TO SHOW ME THAT ON THEIR LIST OF CHECKS AND HE DID NOT HAVE ANY DOCUMENTATION THAT THEY CHECK THAT. I HAVE HEARD THAT MANY OF THESE LATCHES FAIL AND NEED TO BE REPLACED BUT TOYOTA DOESN'T SEEM TO THINK IT IS AN ISSUE. *TR

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE SITTING AT A STOP LIGHT WITH THE BRAKE PEDAL DEPRESSED, THE BRAKE PEDAL PROCEEDED TO DECLINE AND BECAME STUCK TO THE FLOORBOARD. THE VEHICLE BEGAN TO ROLL FORWARD AND CRASHED INTO THE REAR BUMPER OF A SEMI-TRUCK. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 24,000.

THE POWERED FOLD UP RAMP AND MOTOR LOCKED UP COMPLETELY BLOCKING WHEEL CHAIR EXIT AND ENTRY ACCESS IN THE TOYOTA SIENNA 2011 BRAUN ABILITY RAMPVAN. THE ALLEGED MANUAL RAMP OPERATION FUNCTION FAILED TO WORK TRAPPING THE WHEEL CHAIR OCCUPANT INSIDE THE VEHICLE. THIS DANGEROUS DESIGN HAS BEEN MADE SINCE 2011 AND CONTINUES TO BE MADE INTO 2013. BRAUN HAS RELEASED ANOTHER IN-FLLOOR RAMP OPTION THIS YEAR WHICH IS A MUCH SAFER DESIGN THAT IS IMPOSSIBLE TO BLOCK DOOR ACCESS EVEN IF IT MALFUNCTIONS. BRAUNABILITY NEEDS TO RECALL THIS DESIGN AND MAKE A TRUE MANUAL RELEASE THAT DISCONNECTS FROM THE MOTOR INCASE OF FAILURE OR LOCKUP. MY SON IS SEVERELY DISABLED AND HAS ALOT OF MEDICAL EQUIPMENT. THE JUMP SEAT BOLTED TO THE OTHER SIDE OF THE FLOOR BLOCKED ENTRY AND EXIT CLEARANCE FOR A WHEEL CHAIR ON THE OTHER SIDE AS A POSSIBLE ALTERNATIVE EMERGENCY EXIT. WE HAD TO LITERALLY PULL HIM OUT OF HIS WHEEL CHAIR AND DISCONNECT HIS EQUIPMENT - ALL VERY DIFFICULT IN THE TIGHT SPACE AND VERY DANGEROUS ESPECIALLY IN THE CASE OF AN EMERGENCY. THIS IS AN EXTREMELY DANGEROUS DEFECT AND SHOULD BE ADDRESS IMMEDIATELY. THE VAN WAS TOWED AND IN THE SHOP FOR 3+ WEEKS TO FIX THIS ISSUE AND REPLACE THE EQUIPMENT. *TR

NHTSA CAMPAIGN 11V560000.............MY VEHICLE HAS A TOW HITCH AND SO THE SAFETY RECALL INFORMATION PROVIDED BY SAYS TO NOT PLACE THE NEW TIRE AND LOADING INFORMATION PLACARD ON THE VEHICLE. THE INSTRUCTIONS PROVIDED BY TOYOTA FURTHER STATE THAT: "THE REMEDY FOR YOUR VEHICLE WILL BE AVAILABLE AFTER MAY 2012. WE WILL SEND YOU ANOTHER NOTICE WHEN IT IS READY." I CALLED TOYOTA IN JUNE OF 2012 AND WAS TOLD THAT THE REMEDY WAS NOT YET READY AND I WOULD BE NOTIFIED WHEN IT WAS. I WAS PROVIDED THIS INFORMATION BY AN INDIVIDUAL NAMED [XXX] AT 800-331-4331 EXT [XXX] AND WAS GIVEN A CASE NUMBER [XXX]. THIS WAS OVER A YEAR AGO AND STILL NOT RESPONSE OR ACTION BY TOYOTA. IT FEESL LIKE THEY HAVE NO INTENTION OF RESOLVING THIS ISSUE FOR ME. HOW LONG IS REASONABLE TO WAIT FOR A FIX WITH A RECALL ASSOCIATED WITH POTENTIAL OVERLOADING OF THE TIRE/WHEEL? THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AT 2400 MILES. MY TOYOTA SIENNA START HAVING WINDOWS PROBLEM. IT IS VERY NEW CAR. AFTER NUMBERS OF REPAIR. THIS SIENNA-STILL BOTH PASSENGER FRONT AND REAR WINDOWS WILL AUTOMATICALLY ROLL BACK DOWN WHEN GETTING TO THE TOP. AND BACK DOOR CAN NOT BE CLOSED COMPLETELY. ESPECIAL RECENTLY. I FEEL THIS IS VERY DANGERS. BECAUSE THIS VAN WINDOWS UP AND DOWN IT IS VERY DANGER FOR MY 2 YEARS OLD BABY. IT MAY CUT HIS HAND. I DO NOT WANT THIS TERRIBLE VAN ANYMORE. THIS VAN REALLY MAKE ME HEADACHE AND WORRY. IF THIS VAN HAS NO PROBLEM. I WILL DEFINITELY NOT BOTHER ANYBODY. BUT IN FACT. THIS VAN REALLY CAUSE PROBLEM. AND BAD THING IS AFTER VISITED SEVERAL DIFFERENT DEALERSHIP. PROBLEM IS STILL HAPPENING. IF TOYOTA CAN FIX PROBLEM. CUSTOMER HAS NOTHING TO COMPLAINT. WHAT CAN WE DO ABOUT THIS. I AM VERY VERY DISAPPOINTED WITH TOYOTA QUALITY CONTROL SYSTEM. I AM A VERY DISAPPOINTED WITH 2 TOYOTA DEALERSHIP(CLAREMENT DEALERSHIP AND JOHN ELWAY'S CROWN DEALERSHIP)BECAUSE I WENT TO THESE DEALERSHIP MANY TIMES, WHAT THEY HAVE DONE IS PROBLEM STILL EXISTED. I AM PLANNING TO TRY 3RD TOYOTA DEALERSHIP. THIS IS MY FIRST TOYOTA. AND EXPERIENCE LET MY WIFE AND I FEEL VERY BAD AND VERY HEADACHE ABOUT THIS KIND OF QUALITY. *TR

MY 5-YEAR-OLD DAUGHTER WAS PLAYING IN MY MINIVAN AS I STOOD RIGHT OUTSIDE. AS I LOOKED IN THE WINDOW TO CHECK ON HER I REALIZED SOMETHING WAS WRONG. SHE WAS STANDING IN THE THIRD ROW OF SEATS FACING THE BACK WINDOW. SHE WASN'T MOVING AND FOR ONE AWFUL MOMENT I THOUGHT SHE WAS DEAD. I OPENED THE BACK HATCH TO FIND HER SUSPENDED BETWEEN TWO SEAT BELTS WRAPPED AROUND HER NECK. LUCKILY, HER FEET WERE STILL TOUCHING THE SEAT, WHICH MAY HAVE BEEN ENOUGH TO KEEP THE BELTS FROM COMPLETELY CUTTING OFF HER BREATHING. AS MY FRIEND AND I DESPERATELY TRIED TO UNTANGLE THE BELTS FROM AROUND HER NECK THEY GOT TIGHTER AND TIGHTER. I TRIED TO FIND A KEY OR ANYTHING SHARP TO UNHOOK THE MIDDLE SEAT BELT FROM ITS LATCH SO WE COULD UNWIND IT FROM AROUND HER NECK (I HAD DROPPED MY KEYS DURING THE INITIAL FRANTIC MOMENTS WHEN I CLIMBED IN THE HATCH TO TRY AND GET HER OUT). AS WE WORKED TO FREE HER, THE BELTS CONTINUED TO GET TIGHTER. MY FRIEND RAN TO A NEARBY SCHOOL TO GET SCISSORS. THE NEXT FEW MOMENTS WERE HORRIBLE. I WAS WATCHING MY DAUGHTER STRANGLE TO DEATH. I FRANTICALLY TRIED TO FIND MY KEYS OR ANY SHARP OBJECT TO RELEASE THE MIDDLE SEAT BELT FROM ITS ANCHOR. MY DAUGHTER WAS TURNING PURPLE AND IT WAS CLEAR THE SITUATION WAS DETERIORATING QUICKLY. I FINALLY GRABBED THE KEYS FROM MY FRIEND?S IGNITION AND REACHED OVER THE BACK SEAT TO UNHOOK THE MIDDLE SEAT BELT. I FELT A BRIEF MOMENT OF RELIEF AS I EXPECTED THAT TO RELEASE THE PRESSURE AROUND HER NECK, BUT NOTHING HAPPENED. THE SEAT BELTS WERE

I HAVE A 2011 TOYOTA SIENNA THAT I PURCHASED NEW IN NOVEMBER 2010. IT CAME WITH FIRESTONE FR710 P235/60R17 TIRES. I HAVE 29900 MILES ON THE VAN AND THE TIRES ALREADY NEED TO BE REPLACED. THE OUTER TREAD IS GONE. THE TIRES ARE SO BAD THAT I NEARLY HAD A WRECK DURING A RECENT RAIN AFTER HYDROPLANING ACROSS A LANE OF ONCOMING TRAFFIC. THE TIRES HAVE BEEN ROTATED APPROX EVERY 5000 MILES WITH THE TOYOTA 24 MONTH AUTO CARE PLAN. I CALLED TOYOTA WHO REFERRED ME TO FIRESTONE WITH "GOOD LUCK" (APPARENTLY THEY HAVE NOT HAD MUCH SUCCESS IN DEALING WITH FIRESTONE ON THIS TYPE OF ISSUE). I CALLED FIRESTONE AND THE REPRESENTATIVE INFORMED ME THAT EVEN THOUGH THESE TIRES ARE TYPICALLY ADVERTISED WITH A 65,000 MILE WARRANTY, BECAUSE THEY ARE "ORIGINAL EQUIPMENT TIRES," THERE IS NO WARRANTY. I WAS ALSO TOLD THAT BECAUSE THESE ARE "ORIGINAL EQUIPMENT TIRES" THEY ARE ONLY EXPECTED TO PERFORM 20000-30000 MILES BEFORE NEEDING REPLACEMENT. I HAVE NEVER HAD A NEW VEHICLE THAT NEEDED THE TIRES REPLACED AFTER 30000 MILES. THE FIRESTONE REPRESENTATIVE DID OFFER A 25% DISCOUNT ON NEW TIRES, HOWEVER I AM A LITTLE HESITANT AT BUYING ANOTHER SET OF FIRESTONE TIRES BECAUSE I DO NOT FEEL LIKE THEY ARE STANDING BESIDE THE QUALITY OF THEIR PRODUCT. I ALSO DO NOT THINK THEY SHOULD NEED TO BE REPLACED THIS SOON. WHY SHOULD ONE TIRE BE EXPECTED TO LAST 65000 MILES AND THE SAME TIRE, JUST BECAUSE IT CAME ON THE VEHICLE, ONLY BE EXPECTED TO LAST 20000-30000 MILES? I FEEL LIKE IT WAS HIS WAY OF BRUSHING OFF MY CONC

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE SUNROOF SHATTERED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THAT AN OBJECT MAY HAVE STRUCK THE GLASS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WAS APPROXIMATELY 25,000. THE VIN WAS UNAVAILABLE. *TR

THE REAR HATCH STRUTS BLEW CAUSING THE REAR HATCH TO CLOSE AUTOMATICALLY AND FORCIBLY. LUCKILY, ONLY MY HUSBAND WAS UNDER THE HATCH AT THE TIME AND COULD STOP IT FROM HURTING SOMEONE. IT WOULD HAVE SERIOUSLY INJURED ONE OF OUR CHILDREN IF THEY WERE UNDER THE HATCH. IT HAPPENED VERY SUDDENLY AND UNEXPECTEDLY. THERE IS AN EXISTING RECALL ON OLDER SIENNA VANS TO FOR THE EXACT SAME ISSUE. THE DESIGN CHANGE DOES NOT SEEM TO MITIGATE AGAINST THE FAILURE. WE ALSO SEE THAT OTHER VEHICLES INCLUDING OTHER 2011 VANS CONTINUE TO HAVE THIS PROBLEM. WE ARE ASKING YOU TO CONTACT THE COMPANY TO DISCUSS THE RECALL WITH THEM AND SEE IF THE RECALL IS NOT MITIGATING THE RISK OF THIS FAILURE. I WOULD NOT WANT A CHILD (ONE OF THE REASONS IN PURCHASING A MINI-VAN) GET HURT WITH A HATCH COLLAPSING ON THEM. *TR

2011 TOYOTA VAN FRONT PASSENGER SEAT-THE SEAT BECAME STUCK AND WOULD NOT MOVE DURING ANY ATTEMPT TO ADJUST IT WITH THE HANDLE. NO DEBRIS OR OBSTRUCTION WAS IN THE SEAT TRACK AFTER MULTIPLE CHECKS. AFTER BEING SERVICE BY TOYOTA AND FIRST BEING TOLD BY THE TECHNICIAN THAT IT WAS DEBRIS IN TRACK AND MY REQUESTING TO HAVE THE DEBRIS THAT WAS IN THE TRACK, HE THEN STATED THAT HE THREW IT OUT, I ASKED HIM IF WE COULD INSPECT THE GARBAGE FOR THE 'ITEMS' SO I COULD HAVE IT, HE THEN STATED THAT 'SPRING ALSO CAME OFF THE SEAT' WHICH HE DID NOT TELL ME DURING OUR PREVIOUS CONVERSATION. HE NEVER RETRIEVED THE ITEMS THAT HE STATED WERE STUCK IN THE SEAT TRACK AND I WAS NOT ALLOWED TO SEARCH THE GARBAGE FOR THE ITEMS. HE COULD NOT TELL ME WHAT THE ITEMS WERE OR LOOKED LIKE THAT HE STATED WERE STUCK IN THE TRACK. *TR

TRAVELING AT HIGHWAY SPEED, (55 MPH) WHEN THE VSC FAILURE MESSAGE APPEARED ALONG WITH THE CHECK ENGINE LIGHT AND APOSTROPHE INSIDE A TRIANGLE ERROR/ WARNING LIGHT. VEHICLE WAS PURCHASED AS A CERTIFIED USED VEHICLE AT A TOYOTA DEALERSHIP LESS THAN TWO WEEKS AGO. MILEAGE IS LESS THAN 36000. *TR

WE PURCHASED THIS VEHICLE IN FEBRUARY 2011. IT CAME WITH FREE TOYOTA MAINTENANCE FOR THE FIRST 2 YEARS AND HAS BEEN BROUGHT IN FOR EVERY SCHEDULED MAINTENANCE, MOST RECENTLY THE 25,000 MILE SERVICE AT 26,000, SO THE TIRES HAVE REGULARLY BEEN ROTATED AND INSPECTED BY THE DEALERSHIP. TWO YEARS AND LESS THAN 27,000 MILES AFTER PURCHASING THE VEHICLE, I NOTICED THAT IT WAS NOT HANDLING WELL IN SNOW DESPITE BEING AN AWD. TO OUR SURPRISE, THE TIRES WERE WORN. I BROUGHT IT TO A TIRE SHOP HOPING FOR JUST AN ALIGNMENT AND WERE TOLD THE TIRES WERE NOT SAFE TO DRIVE ON. THEREFORE, I JUST HAD TO REPLACE ALL 4 TIRES AHEAD OF SCHEDULE. VERY DANGEROUS AS MOST PEOPLE DON'T EVEN CONSIDER THE NEED FOR NEW TIRES AT THIS POINT IN THEIR VEHICLE OWNERSHIP. AND EVEN MORE DANGEROUS AS COMING UP WITH THE $1,000 EVERY TWO YEARS IS/WILL BE DIFFICULT IF NOT IMPOSSIBLE. THE REPLACEMENT TIRES ARE THE SAME AS DUE TO THE UNIQUE TIRE SIZE, THERE ARE NO OTHER RUN FLAT OPTIONS ON THE MARKET, BRIDGESTONE TURANZA EL400-02 RFT . *TR

TOLD DURING MY SERVICE AT 15000K BY TOYOTA TECHNICIAN THAT I WOULD NEED TO REPLACE ALL 4 TIRES ON MY 2011 TOYOTA SIENNA. I ASKED HOW WAS IT POSSIBLE A BRAND NEW LEASED VEHICLE WITH 15000K MILES WOULD NEED NEW TIRES AND I WAS TOLD THAT I COULD MAKE IT TO 20000K BUT NEED NEW ONES. THE TECHNICIAN COULD NOT TELL ME WHY THE TIRES WERE FAILING. AFTER RESEARCHING THIS ISSUE AND SPEAKING WITH OTHER TOYOTA SIENNA OWNERS IT APPEARS TO BE A BIG PROBLEM WITH THE TIRES PLACED ON SIENNA MINIVANS. IT ALSO APPEARS THAT TOYOTA IS BLAMING THE TIRE COMPANY AND THE TIRE COMPANY IS BLAMING TOYOTA. OF COURSE THE POOR CONSUMER GETS STUCK IN THE MIDDLE. A RECALL SHOULD BE DONE AS SOON AS POSSIBLE AS TIRE SAFETY IS VERY IMPORTANT. *TR

TOLD BY TOYOTA DEALER AT 15000K THAT I NEEDED TO REPLACE THE TIRES ON MY 2011 TOYOTA SIENNA VAN. I DO NOT ABUSE MY VEHICLE AND NEVER HAD A NEW VEHICLE THAT NEEDED NEW TIRES AT 15000K. *TR

DURING THE TEST DRIVE AND INSPECTION OF 2011 TOYOTA SIENNA VAN THE DRIVER'S SIDE REAR SLIDING DOOR WOULD CLOSE WITHOUT TOUCHING THE BUTTON OR HANDLE. THE DEALER (REP) TOLD ME THAT HE HAD PRESSED THE CLOSE BUTTON TOO MANY TIMES AND THAT'S WHY IT SHUT DURING THE INSPECTION OF THE VEHICLE. AFTER TAKING THE VEHICLE HOME THE DRIVER'S REAR SLIDING DOOR SHUT ON ME WHILE I WAS GETTING A SMALL CHILD OUT OF A CAR SEAT-I DID NOT TOUCH THE BUTTON OR DOOR HANDLE. AFTER THE SAME THING HAPPENED 4-5 MORE TIME I TOOK THE 2011 SIENNA VAN BACK TO THE DEALER AND TOLD THEM THAT I WOULD NOT TAKE THE VEHICLE BACK UNTIL THE PROBLEM WAS FIXED. THE DEALER REPLACED THE MOTORS IN BOTH SLIDING DOORS. THE PROBLEMS HAS CONTINUED AND AFTER RESEARCH HAVE FOUND THAT THIS IS A COMMON COMPLAINT REGARDING THE SLIDING DOORS ON THE SIENNA VANS. BETWEEN TIRE PROBLEMS AND DOOR PROBLEMS IT'S NOT WORTH THE TIME OR HASSLE. *TR

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE ELECTRICAL SYSTEM MAY HAVE BEEN COMPROMISED DURING CONVERTING THE VEHICLE INTO ONE SUITED FOR PERSON'S WITH DISABILITIES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 3,550.

ON DEC.5, 2012 WE WERE PICKING UP A GRANDCHILD AT AN ELEMENTARY SCHOOL. WE WERE IN A LINE OF CARS TO EXIT THE PARKING LOT. A CAR WAS PULLING INTO THE LINE AHEAD OF US. WE TRIED TO STOP TO LET HER IN, BUT THERE WERE NO BRAKES. THERE WAS PLENTY OF SPACE AND TIME TO STOP. WE STOPPED BY HITTING HER CAR. OUR VAN HAD MINIMAL DAMAGE, BUT SHE HAD A FENDER AND PASSENGER DOOR DAMAGE. (WE WERE THANKFUL NO CHILDREN WERE INJURED AS THERE WERE MANY AROUND.) WE HAD THE CAR TOWED TO J PAULEY TOYOTA IN FORT SMITH, AS WE WERE AFRAID TO DRIVE IT. THEY PRONOUNCED IT SAFE TO DRIVE. WE CALLED TOYOTA (800-331-4331) TO HAVE THE BLACK BOX CHECKED AS SUGGESTED. STILL AFRAID TO DRIVE IT WE LEFT IT THERE AND TRADED FOR A NEW VAN (HONDA). (SEE ACCIDENT REPORT FOR 2009 TOYOTA SIENNA VAN VIN# [XXX]. FIRST TIME WE THOUGHT IT WAS PROBABLY A FLUKE. SECOND TIME A PROBLEM WITH THE SIENNAS.) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

9/1/12 I WAS DRIVING ALONG AT HIGHWAY SPEED OF APROX. 55-60 MPH WHEN I DECIDED TO GO INTO A SHOPPING CENTER. I SLOWED MY CAR DOWN AND MADE A RIGHT TURN TO ENTER A SHOPPING CENTER. AS I WAS SLOWING DOWN TO PULL UP TO THE ENTRANCE OF THE STORE I HAD MY FOOT ON THE BRAKE PEDAL AND THE CAR DIDN'T WANT TO STOP. I HAD TO APPLY AN ENORMOUS AMOUNT OF PRESSURE TO THE BRAKE BUT IT DIDN'T STOP THE ENGINE FROM RACING AND TRYING TO LURCH FORWARD. I FORCED THE CAR OUT OF DRIVE AND PUT IT INTO REVERSE AND THE ENGINE WENT BACK TO NORMAL. 9/6/12 I WAS IN MY CAR AND APPROACHED A TRAFFIC LIGHT BEHIND ANOTHER CAR. I SLOWED DOWN FROM APROX. 25 MPH. AS THE CAR SLOWED I FELT THE CAR LURCH FORWARD, I APPLIED THE BRAKE HARDER SO AS NOT TO HIT THE CAR IN FRONT OF ME OR THE PEOPLE WALKING ACROSS THE STREET. I AGAIN MOVED THE CAR OUT OF GEAR AND THE ENGINE CAME TO NORMAL. 9/9/12 I WAS IN A SHOPPING CENTER WAITING FOR MY WIFE TO COME OUT AND I HAD TO MOVE MY CAR TO LET SOMEONE ELSE GET OUT A PARKING SPACE WHEN MY CAR STARTED TO ACCELERATE. I HAD MY FOOT ON THE BRAKE AT THE TIME THIS OCCURRED AND AS MUCH PRESSURE I PUT ON THE BRAKE WAS NOT ENOUGH TO STOP THE CAR. THE CAR STILL HAD ENOUGH POWER TO GO FORWARD EVEN THOUGH I HAD MY FOOT ON THE BRAKE. I FEAR FOR MY LIFE AND ANY PEOPLE THAT ARE IN MY CAR, LET ALONE OUTSIDE OF MY CAR. TOYOTA CANNOT DUPLICATE THE PROBLEM, I'VE TAKEN IT TO THEM TWICE. THEY (TOYOTA) WILL NOT DO ANYTHING FOR ME. PLEASE HELP. *TR

WE WERE INFOMED BY TOYOTA SERVICE THAT THE TIRES ARE BALDING AND NEED REPLACEMENT. THEY INFORMED US THAT THIS IS A TIRE ISSUE. WE CONTACTED FIRESTONE, AND THEY INFORMED US THAT THERE ARE ISSUES WITH THE SIENNA PREMATURELY WEARING OUT TIRES DUE TO ALIGNMENT ISSUES WITH THE DESIGN OF THE SIENNA. FIRESTONE AGREED TO PAY FOR HALF THE COST OF NEW TIRES. TOYOTA ON THE HAND HAS GIVEN US THE RUN AROUND AND IS NOT TAKING OWNERSHIP. WE HAVE FOUND THAT THROUGH BLOGS THERE ARE CUSTOMERS THAT ARE REPLACING TIRES AFTER LESS THAN A YEAR OF USE (<15K MILES). WE HAVE THE ENTIRE THREAD OF CONVERSATIONS AND MAINTENANCE RECORDS THAT SHOW THAT THERE IS A PROBLEM WITH THE DESIGN AND MANUFACTURE OF THE VECHICLE'S ALIGNMENT AS VERIFIED BY TOYOTA SERVICE AND OTHER REPAIR SHOPS. THIS IS THE 5TH NEW CAR WE HAVE OWNED, AND TIRES LAST AT LEAST 40K MILES. TOYOTA SHOULD OWN UP TO THIS AND INFORM CUSTOMERS THAT THEY WILL NEED TO REPLACE TIRES EVERY 15K MILES! *TR

MY 12 YEAR OLD SON REACHED BACK FOR THE SEAT BELT FOR THE MIDDLE ROW SEAT BEHIND THE PASSENGER WHILE THE AUTOMATIC DOOR WAS CLOSING. HIS HAND BECAME TRAPPED BETWEEN THE DOOR AND FRAME AS THE AUTOMATIC DOOR SHUT. THE DOOR DID NOT RELEASE AUTOMATICALLY AND ONLY RELEASED WHEN HE USED HIS OTHER HAND TO PUSH THE "DOOR OPEN" BUTTON. UNFORTUNATELY HE SUFFERED A FRACTURE OF HIS 4TH RIGHT METACARPAL. WE ARE VERY CONCERNED ABOUT THE CLOSE PROXIMITY OF THE DOOR MECHANISM AND THE SEAT BELT, AND ALSO ABOUT THE LACK OF A SAFETY MECHANISM FOR AUTOMATIC SENSING/RELEASE. *TR

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE WAS INVOLVED IN A CRASH AND THE AIR BAGS DID NOT DEPLOY. THE DRIVER WAS INJURED AND THE VEHICLE WAS DESTROYED. THE INSURANCE COMPANY TOOK THE VEHICLE BUT WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE AIR BAG FAILURE. THE CONTACT STATED THAT A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 46,000.

I BOUGHT A BRAND NEW 2011 TOYOTA SIENNA XLE IN MAY OF 2011 FROM JAY WOLFE TOYOTA IN KANSAS CITY MO. AFTER 1000 MILES WITHIN LESS THAN A MONTH, STARTED HAVING BRAKE PROBLEMS. WHEN I PRESS THE BRAKE, IT WAS GLIDING, TAKING THE PADDLE TO THE FLOOR IN ORDER TO STOP THE VEHICLE EVEN AT SLOW SPEEDS. I WAS ENROUTE TO OMAHA FOR THE WEEKEND WITH MY FAMILY AND KIDS WHEN I STARTED HAVING THE BRAKE PROBLEM. I TOOK THE VEHICLE BACK TO THE DEALERSHIP AND THEY TOOK 4 DAYS TO CHECK AND DETERMINE IT WAS AIR IN THE BRAKE SYSTEM. I AM SURE THERE WAS MORE TO IT BUT THAT IS ALL THEY SAID AND FIXED. ONE PERSON FROM CORPORATE WAS THERE AND TOLD US AND GUARANTEED THAT WE SHOULD NEVER SEE THIS PROBLEM AGAIN. NOW LESS THAN A YEAR AFTER AT 26000 MILES STARTED HAVING SAME ISSUES WITH BRAKE. NOW THE DEALERSHIP SAYS THERE MAY BE A LEAK IN THE BRAKE SYSTEM THAT MAY NOT HAVE BEEN LOOK AT BEFORE. I ADVISED THEM DUE TO SAFETY OF MY FAMILY AND MY KIDS AND OTHERS ON THE ROAD, I AM NOT TAKING THIS VEHICLE BACK AND I REQUESTED TO BE REPLACED WITH ANOTHER NEW VEHICLE SINCE THEY ARE AT FAULT BY SELLING ME A VEHICLE WITH A BRAKE PROBLEM AND BY NOT FIXING IT RIGHT IN THE FIRST PLACE. NOTING THAT TOYOTA HAVE HAD PROBLEMS WITH MANY CARS WITH BRAKE FAILURE IN THE PAST. PLEASE ADVISE ME WHAT I WOULD NEED TO DO IN ORDER TO GET MY VEHICLE REPLACED FOR THE SAFETY OF MY FAMILY AND KIDS SINCE I NO LONGER FEEL SAFE BEING IN THE CURRENT VEHICLE. THANK YOU, *TR

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED THE RECALL NOTICE ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V560000 (EQUIPMENT:OTHER:LABELS). THE CONTACT FOLLOWED THE INSTRUCTIONS LISTED IN THE RECALL NOTICE, BUT THE MANUFACTURER WAS YET TO RESPOND. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE CONTACT WOULD HAVE TO WAIT UNTIL LATER IN THE YEAR FOR THE CORRECT LABELING INFORMATION TO BECOME AVAILABLE. THE CONTACT WAS ALSO ADVISED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE DEALER WAS UNAWARE OF THE RECALL AND COULD NOT ASSIST. THE MANUFACTURER THEN ADVISED THE CONTACT TO WAIT UNTIL LABELING INFORMATION WAS SENT OUT TO CONSUMERS. THE FAILURE MILEAGE WAS 21,000. UPDATED 08-09-12 *BF THE CONSUMER WAS ADVISED ON 07/24/2012, BY TOYOTA CORPORATE OFFICE, THAT THERE IS NO REMEDY FOR THIS RECALL NOTICE AND NO ETA. UPDATED 08/09/2012 *JS

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE ATTEMPTING TO DRIVE INTO A RESIDENTIAL DRIVE WAY, HE APPLIED THE BRAKES AND THERE WAS AN INCREASE IN THE ENGINE RPMS. THE CONTACT MENTIONED THAT HE HAD TO SHIFT INTO PARK IN ORDER TO STOP THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 13,000.

THE OPENING SEQUENCE OF POWER SLIDING DOORS ON BOTH SIDES OF THIS VEHICLE IS OUT-OF-SEQUENCE WHEN OPENED WITH THE DOOR HANDLE. WHEN USING DOOR HANDLE, THERE IS A LOUND NOISE WHEN DOOR FIRST OPEN, IT CAUSED BY THE MECHANICAL LATCH WERE NOT COMPLETLY OPEN BEFORE THE DOOR WAS PULLED BY DORR'S MOTOR. THIS PROLONGES "JERK" COULD EVENTUALLY CAUSE THE LATCH TO BREAK OR DEFECTED TO THE POINT IT CAN NOT FULLY LATCHED ON AND MAY CAUSE DOOR TO OPEN WHILE DRIVING. THIS PROBLEM IS NOT DETECTED IF DOOR OPENING USING REMOTE CONTROL OR INSIDE VEHICLE BUTTONS. *TT

I WAS STOPPED FOR A RED LIGHT AT A TRAFFIC LIGHT ON HIGHWAY 20 IN NICEVILLE, FL. I HAD MY RIGHT FOOT ON THE BRAKE WHEN I FELT THE VEHICLE ATTEMPT TO SURGE FORWARD AND I COULD HEARD THE ENGINE REV. I LOOKED AT THE TACHOMETER AND NOTICED THE ENGINE WAS AT 2000 RPM INSTEAD OF THE NORMAL IDLE OF APPROX 800 RPM. WHEN THE LIGHT TURNED GREEN, I DROVE AWAY AND THE VEHICLE DROVE NORMALLY. I DID NOT HAVE ANOTHER INCIDENT DRIVING HOME EVEN WHEN I STOPPED AT OTHER TRAFFIC LIGHTS. THIS IS THE SECOND OCCURRENCE OF THIS UN-COMMANDED ACCELERATION - THE OTHER TOOK PLACE LAST YEAR. *JB

2011 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO DEFECTIVE TIRES *TGW THE CONSUMER STATED THE VEHICLE CAME EQUIPPED WITH GOODYEAR EAGLE TIRES. ON MARCH 2, 2012, A 10,000 MILE SERVICE WAS PERFORMED. HOWEVER, SIX DAYS LATER, THE CONSUMER AND HER HUSBAND EXPERIENCED A BLOWOUT ON THE REAR PASSENGER TIRE. A NEW TIRE WAS PURCHASED ON MARCH 9, 2012. ON APRIL 28, 2012, THE CONSUMER AND HER HUSBAND EXPERIENCED ANOTHER BLOWOUT ON THE DRIVER'S SIDE FRONT TIRE. THE CONSUMER HAS SINCE REPLACED ALL OF THE TIRES WITH A DIFFERENT BRAND. *JB

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE LOST POWER AND DECELERATED TO 25 MPH BEFORE STALLING WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BUT THE VEHICLE WOULD ACCELERATE OVER 5 MPH. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS TEST DRIVEN. THE DEALER WAS ABLE TO RECREATE THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 16,000.

THE VEHICLE CAUGHT ON FIRE AFTER DRIVEN FOR APPROXIMATELY 5 MILES AND PARKED FOR SEVERAL MINUTES. IT ONLY HAD ABOUT 6,100 MILES AND PURCHASED NEW 9 MONTHS AGO. THE FIRE CAUSED TOTAL LOSS TO THE VEHICLE AND EVERYTHING INSIDE INCLUDING THE CHILD SEATS AND STROLLER WAS PERMANENTLY DAMAGED BY HEAT AND SMOKE. ACCORDING TO THE INCIDENT REPORT FROM FIRE DEPARTMENT, IT APPEARS THAT THE FIRE IGNITED AT THE UPPER LEFT CORNER (PASSENGER SIDE) OF THE ENGINE BAY. NO EVIDENCE OR INDICATION OF INCENDIARY FIRE WAS FOUND. *TR

VEHICLE WOULD EXPECTEDLY SLOW DOWN WHEN YOU ACCELERATE. THE LOSS OF POWER WOULD LAST BETWEEN 2 TO 7 SECONDS. I HAVE ALREADY TAKEN THE CAR TO THE DEALER SINCE THE 15K-MILE SERVICE. THE DEALER COULD NOT FIND ANYTHING. NONETHELESS, THE ISSUE IS STILL OCCURRING ON A WEEKLY BASIS. THIS IS A VERY SERIOUS HAZARD. AFFECTED VEHICLE COULD GET REAR ENDED AS IT ACCELERATE FROM STOP LIGHTS WHEN IT SUDDENLY SLOWS DOWN. WHAT'S WORSE? IMAGINE YOUR FAMILY IN THE CAR WHEN YOU WANT TO MAKE A LEFT TURN, YOU PRESS THE GAS PEDAL TO ACCELERATE, BUT IT SLOWS DOWN BEFORE YOU CAN CLEAR THE ON COMING TRAFFIC. I HOPE TOYOTA IS LISTENING TO THIS!!! THIS DEFECT COULD HAVE VERY DIRE RESULTS. I HAVE FOUND SIMILAR COMPLAINTS IN VARIOUS FORUMS ONLINE. I AM CERTAIN MORE PEOPLE ARE EXPERIENCING THIS AND DON'T KNOW WHERE TO REPORT IT. NHTSA, PLEASE REQUEST SIMILAR COMPLAIN DATA FROM TOYOTA DEALERS ABOUT THIS VERY DANGEROUS DEFECT. *TR

IN MAY OF 2011 I PURCHASED A TOYOTA SIENNA 8 PASSENGER THAT HAS BEEN RECLASSIFIED IN NOV 2011 FROM 1550 LB CARGO AND PASSENGER CAPACITY.TO 1325 THAT RENDERS IT NON COMPATIBLE, FOR WHICH I HAD BOUGHT THE VEHICLE FOR. THEREFORE IT HAS CAUSED AND RENDERS THIS WHAT WAS 8 PASSENGER AND VALUE TO DECREASE. THIS IS CLEARLY A MISS REPRESENTATION OF SALE,AND CUSTOMERS SHOULD BE COMPENSATED OR A FIX TO RESTORE THIS CLASSIFICATION SHOULD BE ISSUED.I HAVE CONTACTED BOTH TOYOTA AND DEALER TO MY REGRET NO SOLUTION FOR THIS PROBLEM IS AVAILABLE BUT IF ONE WERE TO PUT 8 PASSENGER AND CARGO, SKIP THE CARGO OR LUGGAGE 8 X'S ADULTS @190= 1520 WHO WOULD BE HELD ACCOUNTABLE???? *JS

I TOOK MY CAR IN FOR AN OIL CHANGE AND ASKED THEM TO CHECK MY TIRES DUE TO MY PRESSURE LIGHT BEING ON AND THE CAR WAS DRIVING FUNNY. UPON INSPECTION IT WAS DISCOVERED THAT THERE WAS A BUSTED BELT IN THE SIDEWALL. THIS IS THE SECOND TIRE I HAVE HAD TO REPLACE IN TWO MONTHS. ALSO, IT WAS STATED AT THIS TIME THAT MY CAR WILL NOT PASS INSPECTION DUE TO WEAR ON THE TREAD AND I WILL NEED TO BUY NEW TIRES BEFORE RE-REGISTERING MY VEHICLE. CAR IS LESS THAN ONE YEAR OLD WITH UNDER 20,000 MILES. *TR

ON MARCH 3,2012 WHILE RETURNING FROM ASHEVILLE,NC TO OUR HOME IN GRAYSLAKE,IL WITH A FULL DAY OF NOTHING BUT INTERSTATE DRIVING OUR TIRE WARNING INDICATOR LIGHT CAME ON . WE PULLED OFF AT THE NEXT EXIT BY CALUMET CITY,IL. ASSUMING I JUST NEEDED TO ADD SOME AIR TO THE TIRE I WAS SURPRISED TO SEE THE WHOLE SIDEWALL SPLIT OPEN. WE HAD NOT HIT ANY SHARP OBJECTS OR POTHOLES,BUT THE RUN FLAT TIRE WAS RUINED. AS THE 2011 TOYOTA SIENNA AWD DOES NOT HAVE A SPARE AAA COULD NOT HELP TO REPLACE THE TIRE. THEY COULD TOW US TO THE NEAREST TOYOTA DEALERSHIP, BUT WHEN WE NOTIFIED THE DEALERSHIP THEY INFORMED US SINCE IT WAS LATE SATURDAY AFTERNOON THEY WOULD NOT BE ABLE TO TAKE A LOOK AT THE TIRE UNTIL MONDAY. WE THEN MADE THE DECISION TO HAVE THE VAN TOWED TO THE TOYOTA DEALERSHIP NEAREST OUR HOME(LIBERTYVILLE,IL) AT OUR EXPENSE.TOYOTA GLADLY REPLACED THE TIRE (WITH ONLY 9400 MILES OF WEAR) FOR $283.00 AND TOLD ME IF ANY COMPLAINTS TO TAKE THE TIRE TO A BRIDGESTONE DEALER. I INFORMED THE TOYOTA DEALERSHIP THAT IF THE AWD SIENNA HAD A SPARE AND IF I WOULD HAVE KNOWN BEFORE PURCHASING THIS VEHICLE IT DID NOT HAVE A SPARE I WOULD NOT BE IN THIS PREDICAMENT. I TOOK THE TIRE TO THE BRIDGESTONE DEALER . HE SAID IT LOOKED LIKE THE TIRE WAS DAMAGED(IT WAS NOT,IT JUST SPLIT APART) AND SAID HE WOULD SEND IT TO THE CORPORATE OFFICE TO BE EVALUATED. THIS WAS A MONTH AND A HALF AGO WITH NO RESPONSE. I AM AFRAID THIS WILL HAPPEN AGAIN. *TR

I BOUGHT A 2011 TOYOTA SIENA XLE WITH BRIDGESTONE P35/55RF18 TIRES. THEY ARE THE ORIGINAL TIRES AND HAVE BEEN ROTATED ACCORDING TO SCHEDULE. AFTER 25,000 MILES, THEY ARE BALD. I NOTICED SLIPPING AND TIRE FAILURE, THEN INSPECTED THEM. THE FRONT TIRES LOOK LIKE RACING SLICKS WITH NO REMAINING TREAD.

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 11V560000 (EQUIPMENT:OTHER:LABELS) AND TOOK THE VEHICLE TO THE DEALER FOR REPAIRS. THE CONTACT STATED THAT THE REMEDY STATED THAT THE MANUFACTURER WOULD NOTIFY OWNERS OF THE RECALL AND PROVIDE A REMEDY WHEN ONE HAD BECOME AVAILABLE. THE REMEDY WAS FOR OWNERS TO RECEIVE A CORRECTED PLACARD ALONG WITH A REVISED OWNER'S MANUAL THAT STATED THAT THE ACTUAL WEIGHT OF THE VEHICLE, AT NO COST TO THE CONTACT. THE CONTACT WAS DISPLEASED WITH THE RECALL REMEDY AND STATED THAT INSTEAD OF MAILING A 'CORRECTED' MANUAL TO OWNERS, THE MANUFACTURER SHOULD REPAIR THE VEHICLE SO THAT IT WOULD MATCH THE WEIGHT STATED ON THE PLACE CARD AND IN THE OWNER'S MANUAL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 12,000.

SIDE POWER DOOR DOES NOT OPEN. HANDLE IS USED TO OPEN DOOR DURING NORMAL OPERATION. POWER SLIDER OPENS ABOUT 6 INCHES AND THEN STICKS. A ALARM SOUNDS. POWER SLIDE MOTOR STOPS DOOR FROM OPENING. DOOR JUMPS BACK AND FORTH AND WILL NOT OPEN REGARDLESS OF AMOUNT OF FORCE USED. DOOR WILL CLOSE IF PUSHED SHUT. PROBLEM IS INTERMITTENT AND HAS NOT BEEN DEALT WITH BY DEALER WHICH HAS BEEN COMPLAINED ABOUT AND DOCUMENTED THROUGHOUT THE LAST YEAR. DEALER UNABLE TO REPEAT ISSUE. DEALER HAS ACCUSED OWNER OF NOT USING HANDLE CORRECTLY. IN AN EMERGENCY SITUATION THIS FAILURE COULD RESULT IN PASSENGERS BEING TRAPPED IN PASSENGER COMPARTMENT BECAUSE OF THIS HAZARD. THIS PROBLEM IS DOCUMENTED BY OTHER OWNERS ON TOYOTA FORUMS AND OTHER NHTSA SAFETY COMPLAINTS. *TR

TL* THE CONTACT OWNS 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE THIRD ROW MIDDLE BEAT THAT RETRACTED FROM THE CEILING WAS TANGLED AROUND A CHILD'S WAIST WHILE SLEEPING. THE FAILURE ALMOST CAUSED THE SEAT BELT TO STRAGGLE THE CHILD. THE CHILD BEGUN TO TURN BLUE SO THE CONTACT HAD TO CUT THE SEAT BELT TO RELEASE THE CHILD. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT. THE DEALER WAS CONTACTED TO SECURE AN APPOINTMENT TO HAVE THE SEAT BELT REPLACED. THE FAILURE MILEAGE WAS 12,000.

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THE DRIVER'S SIDE AUTOMATIC SLIDING DOOR JAMMED AND FAILED TO RELEASE OPEN UNTIL BODY FORCE WAS APPLIED TO THE DOOR. THE FAILURE OCCURRED FIFTY TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE AND THEY WERE UNABLE TO DUPLICATE THE MALFUNCTION. THE CONTACT PLANNED TO NOTIFY THE MANUFACTURER OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA WITH 18,600 MILES. THE CONTACT HAD THE VEHICLES STEERING MODIFIED BECAUSE OF A HANDICAP. THE CONTACT RECEIVED THE RECALL NOTICE 10V620000, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES. WHEN THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE THE RECALL PERFORMED, HE WAS TOLD THAT THEY COULD NOT DO THE WORK DUE TO THE PREVIOUS MODIFICATION TO THE VEHICLE. THE MANUFACTURER WAS CONTACTED, BUT THEY HAD NOT OFFERED ANY ASSISTANCE. UPDATED 03/14/12 *BF

SATELLITE BUTTONS OVERHEAD CONSOLE FOR SLIDING DOORS ARE NOW INOPERABLE FOR DRIVER'S SIDE SLIDING DOOR. TOOK TO DEALER WHO AFTER SEEING THE ISSUE CAME BACK AND SAID UNABLE TO DUPLICATE.VERY CONCERNED...... *TR

BOTH POWER-SLIDING SIDE VAN DOORS ON MY 2011 TOYOTA SIENNA XLE AWD DO NOT FUNCTION PROPERLY OR SAFELY IN ALL INSTANCES WHEN USING THE EXTERIOR DOOR HANDLES. APPROXIMATELY 25% OF ATTEMPTS TO OPEN THE SIDE DOORS USING THE EXTERIOR DOOR HANDLES TO ACTIVATE THE POWER SLIDE MECHANISM FAIL. THE FAILURE RESULTS IN THE DOORS ONLY OPENING ABOUT SIX INCHES, THEN STOPPING IN PLACE WHILE AN AUDIBLE ALARM SOUNDS. THE GAP IS LARGE ENOUGH FOR AN ADULT OR CHILD TO PUT ARM THROUGH THE GAP. AFTER THE AUDIBLE ALARM CEASES, THE DOOR CAN BE MANUALLY CLOSED IN A "JERKY" FASHION. THE DOOR FAILURE ONLY HAPPENS WHEN USING THE EXTERIOR HANDLES. WHEN USING THE KEY FOB, INTERIOR CONTROLS LOCATED IN THE CEILING ABOVE THE REAR VIEW MIRROR, OR INTERIOR CONTROLS NEAR THE SLIDING DOORS, THE DOORS WORK CORRECTLY. *TR

WHILE DRIVING 35 MPH ON A CITY STREET, I LOST BRAKE FUNCTION. I WAS ABLE TO COAST TO A COMPLETE STOP, THANKFULLY AVOIDING OTHER TRAFFIC AND OBSTACLES. ONCE I WAS STOPPED, I FOUND THAT THERE WAS A LONG BOLT ON THE FLOORBOARD UNDERNEATH THE GAS PEDAL. WHEN THE TOWTRUCK DRIVER ARRIVED, HE REACHED IN AND PULLED THE GAS PEDAL COMPLETELY OFF - THERE WAS NOTHING FASTENING IT TO THE CAR. HE WAS ABLE TO REINSTALL THE BOLT, BUT SAID THERE WAS "A PIECE" MISSING, AND TOWED IT TO THE TOYOTA DEALERSHIP. THE DEALER FOUND THAT TWO PEDAL PIVOT BOLTS WERE MISSING, AND THE ONE THAT WAS PRESENT (WHICH HAD ENDED UP ON THE FLOOR), WAS NOT SECURED BY A NUT. THEY SAID THAT THEY WERE NOT SURE WHY THIS HAPPENED - THAT IT COULD HAVE HAPPENED IN THE FACTORY - BUT SAID THAT THEY REPLACED THE THREE BOLTS AND TORQUED THEM PROPERLY, AND THAT IT WAS SAFE TO DRIVE. WE ASKED TO SPEAK WITH A MANAGER FOR BETTER EXPLANATION, AND THE MANAGER AVOIDED ALL OF OUR ATTEMPTS TO CONTACT FOR SEVERAL DAYS. *KB

ROOF RACK DETACHMENT ON HIGHWAY: WE HAVE THE TOYOTA SIENNA OEM ROOF RACK CROSS BARS INSTALLED WHEN WE PURCHASED THE VEHICLE, BUT NEVER HAD ACTUALLY ATTACHED ANYTHING TO THE CROSS BARS. WHILE DRIVING DOWN THE HIGHWAY, WE HEARD A BANG, LOOKED IN THE MIRROR AND SAW MY CROSS BAR IN THE ROAD. IMMEDIATELY, PULLED OVER AND CONFIRMED THAT THE CROSS BAR HAD IN FACT DETACHED FROM OUR CAR AND FELL IN THE ROAD BEHIND US. THE REMAINING CROSS BAR WAS STILL ON, BUT WAS COCKED AND THE TIGHTENING MECHANISM WAS LOOSE. OUR CONCERN: THE SPECIAL INSTALLATION PRACTICE HAS BEEN EXPLAINED TO ME BY THE PARTS MANAGER. APPARENTLY, THIS NEW CLAMP DESIGN REQUIRES THE USER ASSURE PERPENDICULAR ALIGNMENT OF THE LOWER CLAMP PLATE TO THE ROOF RACK, OTHERWISE WHEN YOU TIGHTEN THE SCREW YOU CAN GET A FALSE TIGHT SENSE, WHEN THE PLATE IS COCKED AND NOT TRUE. SO, I SEE MANY THINGS WRONG WITH THIS DESIGN: (1) TOO MUCH RELIANCE ON FOLLOWING PROPER INSTALLATION TO ASSURE PRODUCT IS SAFELY SECURED. (2) HOW TIGHT IS TIGHT ON THE SCREW? NO INSTRUCTIONS PROVIDED? (3) EXCESSIVE RELIANCE ON THE OWNER TO CHECK THIS PART FOR THE LIFE OF THE CAR - SERVICE MANAGER SAYS THIS MUST BE INTERMITTENTLY TIGHTENED BY THE OWNER? WHERE IS THIS IN THE SERVICE MANUAL? (4) IT ALSO APPEARS THAT TOYOTA MAY HAVE INTRODUCED THIS "EASY TO REMOVE" DESIGN TO APPEAL TO THOSE CUSTOMERS WHICH COMPLAINED ON HOW LONG IT TAKES TO REMOVE THE EARLIER MODEL ROOF RACKS (<2011), BUT IN TURN HAVE COMPROMISED ON QUALITY AND MORE IMPORTANTLY SAFETY. (5) NOT

THE VEHICLE ENGINE STALLS. THIS OCCURS INTERMITTENTLY ESPECIALLY WHEN MAKING TURNS. I HAD TO PRESS THE GAS PEDAL ALL THE WAY DOWN TO ACCELERATE. THE VEHICLE BRAKE LIGHTS DO NOT COME OFF FOR ABOUT 10 MINUTES WHEN THE ENGINE AND LIGHTS HAVE BEEN SWITCHED OFF. IT IS POSSIBLE TO START THE CAR WITH THE PUSH BUTTON WITHOUT PRESSING DOWN ON THE GAS PEDAL SOMETIMES. *TR

WATER ACCUMULATING IN FOLD-DOWN COMPARTMENT FOR THIRD ROW SEATS. STANDING WATER NOTICED UNDER CARPET. DEALERSHIP UNABLE TO REPLICATE LEAK. *TR

AFTER PULLING OUT OF THE DRIVEWAY AND DRIVING FORWARD LESS THAN 100 YDS, THE VEHICLE BEGAN TO PULL LEFT AND RIGHT AS IF VEHICLE STABILITY CONTROL WERE TAKING OVER. VERY SHORTLY AFTER, THE VEHICLE CAME TO AN ABRUPT STOP WITH BRAKES SEEMINGLY APPLIED ON THEIR OWN (POWER BRAKE ASSIST?). THE SCREEN LIT UP WITH THE FOLLOWING WARNINGS, "CHECK ABS," "CHECK VSC," AND "CHECK BRAKE SYSTEM," FOLLOWED BY "HAVE YOUR VEHICLE CHECKED BY DEALER." THE ABS, VSC, EMERGENCY BRAKE, AND CHECK ENGINE LIGHTS ON THE DASH CAME ON AS WELL. UPON TAKING A LOOK UNDER THE HOOD, WE ALSO DISCOVERED WHAT APPEARED TO BE AN OIL LEAK AT THE HEAD GASKET. THE VEHICLE WAS TAKEN TO THE DEALER AND A TOYOTA ENGINEER WAS FLOWN IN TO HELP DIAGNOSE THE PROBLEM. THE RESULT WAS THEY CLEARED THE CODES, WIPED UP THE OIL, AND SAID THERE WAS NOTHING WRONG WITH THE CAR. ABOUT A DAY AND A HALF LATER, THE EXACT SAME THING HAPPENED AGAIN WITH THE VEHICLE PULLING, WARNING LIGHTS, ETC. THIS TIME, THE DEALERSHIP SAID THAT THEY FOUND "HARD" CODES AND THAT THE FLOOR WIRE HARNESS NEEDED TO BE REPLACED. THE VEHICLE HAS NOW BEEN OUT OF SERVICE FOR 16 DAYS. WE SHALL SEE WHETHER THE WIRE HARNESS FIXES THE PROBLEM. THE DEALER SAID THEY PUT DYE IN THE ENGINE OIL TO TRY TO DETECT A LEAK. NOT SURE WHY THEY DIDN'T INVESTIGATE THE PROBLEM WHILE THE OIL WAS SITTING THERE. IT WAS VERY OBVIOUS WHERE THE LEAK WAS. *TR

PROBLEMS : LOST ACCELERATION WHEN THE CAR WAS FREE RUNNING (NO GAS PEDAL APPLIED) DOWN HILL OR DECLINED ROADS AT ABOUT 8-10 MPH, WHILE THE ENGINE SPEED WAS 1100RPM OR ABOVE ( THIS MOSTLY HAPPENED IN WINTER WHILE THE ENGINE WAS COLD OR NOT WARM UP, BUT IT HAPPENED IN HOT ENGINE TOO), IF I STEPPED ON THE GAS PEDAL TO ACCELERATE THE CAR AT THIS TIME, THE CAR WOULD NOT PICK-UP SPEED AND ACCELERATE; IT ACTED LIKE THE CAR WAS BEING DRIVEN IN NEUTRAL; THE GAS PEDAL FELT LIGHTER THAN NORMAL; EVEN IF THE ENGINE WAS RUNNING UP FROM 1000RPM TO 1800RPM, I STILL COULDN'T FEEL THE ACCELERATING; IT ACTED LIKE CONTINUING ITS FREE RUNNING. ONLY WHEN THE ENGINE RAN UP TO1800-2000RPM THEN THE CAR STARTED PICK-UP SOME ACCELERATION. IN OTHER WORDS, THREE CONDITIONS MUST HAPPEN AT THE SAME TIME TO SEE THIS PROBLEM: 1)FREE RUNNING (NO GAS PEDAL APPLIED) DOWN HILL OR DECLINED ROADS, 2)FREE RUNNING AT ABOUT 8-10 MPH, 3)ENGINE SPEED IS AT 1100RPM OR ABOVE THEN STEP ON GAS PEDAL TO ACCELERATE. THIS PROBLEM WOULD NOT HAPPEN ON UP-HILL ROAD, OR ACCELERATE SLOWLY FROM SPEED BELOW 10 MPH. I TOOK IT TO THE TOYOTA DEALER FOR INSPECTION TODAY. THE MECHANIC WAS ABLE TO REPRODUCE THIS PROBLEM ON A ROAD TEST WITH ME ON THE CAR. HE TESTED OTHER SIENNA LATER, WHILE I WAS WAITING. HE SAID ALL THE SIENNA ACTED LIKE THIS WAY. HE RESET THE COMPUTER FOR TRANSMISSION TO LEARN MY DRIVING HABIT, HOPING IT WILL FIX THE PROBLEM. I BELIEVE THIS IS A DESIGN IN COMPUTER PROGRAMMING PROBLEM. RESETTING COMPUTER WOULD NOT FIX THE

VEHICLE WAS TRAVELING AT APPROXIMATELY 35-40 MPH, WHEN STRUCK IN THE FRONT DRIVERS SIDE BY A VEHICLE ATTEMPTING TO CROSS ROADWAY. NONE OF THE VEHICLES AIR BAGS DEPLOYED DESPITE EXTENSIVE DAMAGE TO DRIVERS SIDE FRONT. *TR

MY CONCERN IS THE DEAD ZONE CREATED BY THE HEAD LIGHTS ON MY CAR. THE PROJECTION OF THE HEADLIGHTS ON MY CAR ARE EXTREMELY DANGEROUS DUE TO THE DEAD ZONE IN FRONT OF THE VEHICLE. THE HEADLIGHTS HAVE BEEN ADJUSTED MULTIPLE TIMES AND THE DEALER RESPONSE IS" THAT IS JUST THE WAY THESE NEW HEADLIGHTS ARE". ON DARK ROADS IT IS HIGHLY PROBABLE THAT AN ACCIDENT MAY OCCUR BECAUSE YOU CANNOT SEE WHERE YOU ARE GOING AND IF THERE IS A SLIGHT CURVE TO THE ROAD IT IS IMPOSSIBLE TO TELL WHICH WAY THE ROAD IS GOING. ON MY LAST TRIP AT NIGHT WE HAD 3 OCCASIONS THAT IF WE HAD NOT FLASHED THE HIGH BEAMS WE MOST CERTAINLY WOULD HAVE A WRECK. *TR