Page 29 of 42 · complaints 1,401–1,450 of 2,062

2004 Toyota Sienna complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Structure › Body
Filed Oct 21, 200885,000 milesPA

SLIDING SIDE DOOR CABLE SNAPPED. I HAVE HAD IT IN FOR REPAIRS SEVERAL TIMES (THE CABLE WAS REPLACED AS WELL AS MANY OTHER PARTS COSTING $1,500). I AM NOT AT THE POINT FOR THE THIRD TIME THAT THE DOOR WILL NOT OPEN AND TOYOTA BELIEVES IT IS YET ANOTHER PART RELATED TO THE DOOR. *TR

Structure › Body › Door › Hinge and Attachments
Filed Oct 20, 2008AZ

THE DRIVER SIDE REAR PASSENGER SLIDING DOOR MOTOR BURNED UP AND DESTROYED THE CABLE AND THE DOOR HINGES BROKE AND WENT OFF TRACK. WE WERE TOLD IT WAS NOT UNDER WARRANTY AND WOULD BE $1700 TO FIX. *TR

Latches/Locks/Linkages
Filed Oct 20, 200886,200 miles00

MY 2004 TOYOTA SIENNA XLE HAS A PROBLEM WITH THE AUTOMATIC DOOR ON THE PASSENGER SIDE. IT WILL NOT OPEN WHEN USING THE KEYFOB OR THE BUTTON IN THE CAR OR CLOSE. IF YOU PULL THE HANDLE THE MOTOR WILL OPEN AND CLOSE IT. WHEN USING THE BUTTONS IT MAKES A SOUND LIKE IT IS TRYING TO WORK BUT IT SEEMS TO JAM?. THIS OCCURS EVERYTIME WE TRY TO OPEN OR CLOSE THE DOOR WITH THE KEYFOB OR BUTTON. *TR

Structure › Body
Filed Oct 17, 2008104,000 milesKY

THE CABLE ON THE PASSENGER SIDE SLIDING REAR DOOR SNAPPED, MAKING IT IMPOSSIBLE TO CLOSE THE DOOR. I HAD TO DRIVE MY 5 YEAR OLD HOME WITH THE DOOR STUCK OPEN, WHICH IS EXTREMELY UNSAFE, BUT THERE WAS NO APPARENT ALTERNATIVE. AFTER MUCH WRESTLING WITH THE DOOR, WE FINALLY SUCCEEDED IN GETTING IT CLOSED AGAIN, SO AT LEAST WE'RE NOW DRIVING WITH IT CLOSED, BUT IT'S UNUSABLE EVEN MANUALLY. DID SOME RESEARCH AND FOUND THAT A TSB (EL004-04) WAS ISSUED IN APRIL OF 2004 AND PRODUCTION FIXES WERE MADE, BUT THE DRIVERS OF VEHICLES MANUFACTURED PRIOR TO THE PRODUCTION FIXES WEREN'T EVEN NOTIFIED, AND THE TSB AUTHORIZED REPAIRS ONLY TO VEHICLES SHOWING PROBLEMS PRIOR TO 3 YEARS/36,000 MILES, DESPITE THE KNOWN DESIGN PROBLEM. OF COURSE IT'S WELL OUT OF WARRANTY NOW AND TOYOTA CUSTOMER SERVICE REFUSES TO HELP IN ANY WAY WITH A REPAIR ESTIMATED AROUND $2000. THIS IS ABSURD FOR A KNOWN DESIGN PROBLEM THAT POSES A SUBSTANTIAL SAFETY HAZARD. *TR

Structure › Body › Door
Filed Oct 15, 2008NY

CABLE BROKE OFF THE MOTOR THAT CONTROLS THE RIGHT SIDE SLIDING DOOR. VEHICLE WAS LESS THAN 4 YEARS OLD WHEN BREAKAGE OCCURRED. SINCE OWNING THE VEHICLE THE DOOR WOULD ON OCCASION NOT OPEN PROPERLY. BROUGHT THE VEHICLE BACK TO DEALERSHIP ON SEVERAL OCCASIONS WHILE STILL UNDER WARRANTY AND THEY STATED THEY COULD NOT DUPLICATE THE PROBLEM. WHEN BROUGHT TO THE DEALER FOR REPAIR OF THE CABLE I WAS TOLD THE REPAIR WOULD COST $1600.00. *TR

Latches/Locks/Linkages
Filed Oct 14, 200898,000 milesMA

2004 TOYOTA SIENNA AUTOMATIC SLIDING DOOR JAMMED. UNABLE TO CLOSE DOOR AND NEEDED TO SHIFT TO MANUAL MODE. CABLE SNAPPED AND COULD HAVE CAUSED INJURY IF SOMEONE WAS BY THE DOOR. *TR

Latches/Locks/Linkages
Filed Oct 14, 200875,000 milesVA

THE LATCH ON THE DRIVER SIDE REAR SLIDING DOOR HAS BROKEN. IT IS A THREE BOLT ASSEMBLY AND TWO OF THE THREE BOLTS HAVE PULLED THROUGH THEIR HOLES. THE LATCH IS NOW ONLY ATTACHED BY ONE BOLT. THERE WAS NO ACCIDENT INVOLVED. *TR

Structure › Body › Door
Filed Oct 14, 2008114,000 milesNY

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHEN THE CONTACT ATTEMPTED TO OPEN THE REAR PASSENGER SIDE DOOR, HE NOTICED THAT THE POWER DOOR WOULD NOT FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE DOOR NEEDED TO BE REPLACED. PRIOR TO THE FAILURE, THE CONTACT NOTICED THAT THE DOOR WOULD NOT OPERATE PROPERLY. THE CURRENT AND FAILURE MILEAGES WERE 114,000. UPDATED 10-30-08 *BF UPDATED 10/31/08. *JB

Equipment
Filed Oct 13, 200860,000 milesNJ

THE CABLE OF THE RIGHT SIDE PASSENGER SLIDING DOOR BROKE. THE DEALER CRYSTAL TOYOTA AT GREEN BROOK, NJ SAID THEY CAN'T JUST REPLACE THE CABLE. INSTEAD, THEY HAVE TO REPLACE THE MOTOR AND CABLE UNIT ALTOGETHER. THE COST WILL BE $2600. I CHECKED ONLINE AND FOUND THAT MANY PEOPLE ARE EXPERIENCING THE SAME PROBLEM. ALSO, A LOT OF PEOPLE SAID THE OTHER SIDE WILL HAVE THE SAME PROBLEM WITHIN WEEKS. THAT IS, IT WILL COST $5200 JUST TO FIX THE 2 PIECES OF CABLE. SINCE THIS DEFECT IS RELATED TO THE DOORS WHICH IS BASIC SAFETY ISSUE, I THINK TOYOTA SHOULD DEFINITELY ISSUE RECALL ON IT AND NOT RIPPING OFF PEOPLE'S MONEY. *TR

Exterior Lighting
Filed Oct 13, 200850,000 milesCA

INITIALLY THE DR SIDE LOW BEAM HEADLIGHT WOULD NOT LIGHT. DEALER REPLACED BULB AND ECU MODULE. WARRANTY REPLACEMENT. CAUSE WAS REPORTED THE ECU FAILED. MONTHS LATER THE DR SIDE LOW BEAM HEADLIGHT FAILED AGAIN BUT AFTER THE ONE YEAR REPAIR WORK WARRANTY. THIS TIME IT WAS REPORTED TO BE THE BULB AND WAS REPLACED, DLR. WOULD NOT WARRANT THE WORK, EVEN THE EXTENDED WARRANTY SUPPOSEDLY DID NOT COVER. COST TO CUST. WAS $395. CURRENTLY THE PASSENGER SIDE LOW BEAM HEADLIGHT HAS QUIT WORKING, SEVERAL MONTHS AGO AND CUST. BOUGHT DIRECT REPLACEMENT BULB AND INSTALLED IT. THAT DID NOT REMEDY THE PROBLEM. IT APPEARS THAT THE ECU FOR THE PASSENGER SIDE LOW BEAM HEADLIGHT MAY BE FAULTY. IT HAS BEEN REPORTED THAT COSTS FOR THE ECU AND DLR LABOR TO REPLACE WOULD COST ABOUT $800. THIS SEEMS TO FALL IN THE SAFETY CATEGORY AND SHOULD BE A RECALL AND WARRANTY WORK. DIFFERENT DLR STATES THAT THEY CAN DIAGNOSE FOR $125 AND DETERMINE THE PROBLEM. OH WHAT TO DO! PLEASE HELP. ALL FOR SEEMINGLY A BURNED OUT HEADLAMP. THE SERVICE ATTITUDE AND ASSOCIATED COSTS BY THE MFR. AND DEALERS ARE PIRACY TO SAY THE LEAST. I WOULDN'T MIND PAYING MY WAY BUT THIS SEEMS TO BE A PROBLEM THAT IS MORE WIDESPREAD THAN JUST A FEW. EVEN IN SOME OTHER MODELS. UNCONSCIONABLE POLICY! *TR

Service Brakes, Hydraulic
Filed Oct 13, 200834,000 milesIN

THE CAR IS USED ON AN OCCASIONAL BASIS. 34,000 MILES IN FOUR YEARS. IT HAS SUFFERED CORROSION BUILDUP ON THE ROTORS, SO WE HAVE TRIED TO USE IT AT LEAST TWICE A WEEK, KNOWING THAT CATASTROPHE CAN OCCUR WHEN THE VEHICLE IS NOT USED WITH SOME REGULARITY--ESPECIALLY IN THE COLD WEATHER. ABOUT TWO MONTHS AGO, MY WIFE COMPLAINED OF NOISE, AND I TOLD HER IT WAS DUE TO CORROSION BUILDUP AND THAT DRIVING WOULD REMOVE THE CORROSION. THEN SHE ABANDONED THE CAR A COUPLE OF DAYS LATER WHEN THE BRAKES FAILED. THE INNER PAD HAD WORK DOWN TO METAL, AND THE METAL BACKING SLID OUT OF PLACE. MY WIFE WOUND UP BRAKING ON THE CALIPER PISTON. I WILL REPLACE THE BRAKE SHOES AND ROTORS, AND MUST ALSO REPLACE A CALIPER IF I CANNOT FIND THE PISTON AS A SEPARATE PIECE. ESTIMATE: $300, NOT COUNTING THE CALIPER, WITH ME DOING ALL THE WORK. TOYOTA WOULD LIKELY CHARGE A LITTLE MORE THAN $1,000 FOR THE JOB. THE CAR HAS SAT UNUSED AND UNREPAIRED NOW FOR WEEKS FOR WANT OF THE CASH FOR THE PARTS. *TR

Structure › Body › Door › Hinge and Attachments
Filed Oct 9, 200868,000 milesAK

2004 SIENNA BACK DOOR LEFT STRUTS BROKEN... WILL CLOSE THE DOOR WHEN ALL OPEN ..ALMOST HIT ME..NO WARRANTY AND NEED TO PAY $CA 800 TO FIX. *TR

Exterior Lighting
Filed Oct 9, 2008VT

ECU HEADLIGHT. *TR

Steering
Filed Oct 8, 200886,501 milesMA

ON SEPTMBER 9, 2008 I WAS TOLD AT THE THAT I NEEDED TO REPLACE ALL FOUR OF MY RUN FLAT TIRES AFTER DOING SO, WHEN I LEFT THE DEALER I NOTICED THAT THE STEERING DID NOT FEEL THE SAME AS IT DID PRIOR TO MY VISIT. INITIALLY, I THOUGHT BECAUSE I HAD FOUR NEW TIRES THAT THE STEERING FELT TIGHT BECAUSE THE TIRES WERE HUGGING THE ROAD. OVER THE PAST FEW WEEKS THE STEERING HAD BECOME PROGRESSIVELY WORSE. DRIVING STRAIGHT THE CAR FELT LIKE IT PULLED TOWARDS THE LEFT, MAKING TURNS WAS DIFFICULT BECAUSE THE STEERING WHEEL WOULD MOVE INTERMITTENTLY AS IF I HAD NO POWER STEERING. I CALLED THE DEALER ON OCTOBER 3, 2008 TO MAKE AN APPOINTMENT AND THEY TOLD ME THEY COULD LOOK AT IT ON OCTOBER 8, 2008. THE CAR SAT OVER THIS PAST WEEKEND AND WHEN I DROVE IT FIRST THING MONDAY MORNING I COULD BARELY MOVE THE WHEEL SO I BROUGHT THE CAR TO THE DEALER ON OCTOBER 6, 2008 TO MAKE SURE IT WAS SAFE TO DRIVE. THEY DIAGNOSED THE PROBLEM AS, "STEERING SHAFT U-JOINT FAILURE," AND TOLD ME THAT THE STEERING COULD CEASE. THEY ORDERED THE PART AND REPLACED THE STEERING SHAFT U-JOINT THE FOLLOWING DAY ON OCTOBER 7, 2008. I INQUIRED HOW OFTEN THEY SAW THIS ISSUE AND DECIDED TO RESEARCH THIS PART WHICH BROUGHT ME TO THIS WEBSITE. I WAS CURIOUS SINCE MY FAMILY HAS OWNED MANY TOYOTAS AND NEVER HEARD OF THIS ISSUE. IN ADDITION, THE DEALER HAD JUST REPLACED THE SAME PART ON ANOTHER SIENNA THIS PAST SATURDAY. I REQUESTED THAT THEY GIVE ME THE DEFECTIVE PART WHICH I HAVE. *TR

Structure › Body
Filed Oct 7, 200870,200 milesCA

POWER SIDE DOOR (PASSENGER SIDE) STUCK IN THE OPEN POSITION. CABLE FRAYED AND PREVENTS DOOR OPENING OR CLOSING. *TR

Structure › Body › Door
Filed Oct 6, 200880,000 milesVA

CABLE USED TO OPEN/CLOSE THE PASSENGER SLIDING DOOR SNAPPED AND CAUSED DOOR TO CLOSE WITHOUT WARNING AND ALMOST PINCHED FINGERS. *TR

Structure
Filed Oct 3, 200836,000 milesNY

PASSENGER SLIDING DOOR ON MY '04 LE, 36,000 MI. MINIVAN JUST FAILED. THERE IS A SNAPPED AND BROKEN CABLE/WIRE HANGING OUT THE BACK. I CANNOT GET THE DOOR MORE THAN A FEW INCHES OPEN BY WRESTLING WITH IT. *TR

Structure › Frame and Members
Filed Oct 2, 200867,000 milesFL

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE CABLE THAT RUNS THROUGH THE DOOR WAS RUSTED. AFTER USE, THE CABLE SNAPPED IN HALF AND WAS HANGING OUTSIDE THE VEHICLE. THE CONTACT CUT THE CABLE BECAUSE SHE DID NOT WANT THE VEHICLE TO BE SCRATCHED. THE DEALER STATED THAT THE ENTIRE DOOR NEEDED TO BE REPAIRED AT THE CONTACT'S EXPENSE. THE FAILURE AND CURRENT MILEAGES WERE 67,000.

Structure › Body › Door
Filed Sep 30, 200850,000 milesOR

THE AUTOMATIC SLIDING DOOR FOR OUR 2004 TOYOTA SIENNA MINIVAN FAILED AND THEN FELL OFF, THE DOOR WEIGHS OVER ONE HUNDRED POUNDS, AND IS INOPERABLE IN CASE OF AN ACCIDENT, AND AMY HAVE HURT SOMEONE WHEN IT FELL OFF. *TR

Electrical System
Filed Sep 29, 200847,000 milesTN

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR FLASHES INTERMITTENTLY ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER APPROXIMATELY THREE TIMES AND THEY STATED THAT THE WIRING IN THE SEAT BACK NEEDED TO BE REPLACED. THE CURRENT MILEAGE WAS 52,622 AND FAILURE MILEAGE WAS 47,000.

Structure › Body › Door
Filed Sep 29, 200850,000 milesFL

'04 TOYOTA SIENNA XLE DRIVER SIDE, PASSENGER SLIDING DOOR FAILURE WITHOUT WARNING OR INCIDENT. CABLE BROKEN AND HANGING FROM REAR END OF DOOR. DOOR ONLY OPENS A FEW INCHES WITH BRUTE STRENGTH. DIAGNOSIS BY TOYOTA SERVICE NOT COMPLETE. ERNIE PALMER TOYOTA OF JACKSONVILLE SAYS NOT UNDER WARRANTY AND THAT THEY HAVE NEVER HEARD OF THIS TYPE INCIDENT. I SEE MANY COMPLAINTS FOR THIS MODEL ONLINE. IS THIS A MFGR. DEFECT THAT TOYOTA SHOULD COVER? *TR

Structure › Body › Door
Filed Sep 23, 200848,700 milesCA

MY 2004 TOYOTA SIENNA XLE HAS THE DRIVER'S SIDE AUTOMATIC SLIDING DOOR (FOR PASSENGERS IN THE BACK) THAT OCCASIONALLY WILL NOT OPEN, OTHER TIMES WILL NOT CLOSE, AND SOMETIMES AFTER OPENING IT WILL CLOSE UNCOMMANDED. IN MY OPINION THIS IS DEFINITELY A SAFETY ISSUE THAT TOYOTA IS UNWILLING TO RECOGNIZE. THIS PROBLEM IS WIDELY REPORTED BY SEVERAL TOYOTA SIENNA OWNERS. EVIDENTLY THE AUTOMATIC DOOR HAS A MECHANISM THAT WILL PREVENT THE DOOR FROM OPENING, OR CLOSE IT AUTOMATICALLY IS ALREADY OPEN IF IT "THINKS" THE FUEL CAP IS OPEN. LUCKILY MY KIDS WERE NOT INJURED, BUT HAD THEY BEEN STANDING NEAT THE DOOR THEY WOULD HAVE BEEN TRAPPED BY IT. ALSO, SHOULD A RAPID ESCAPE FROM THE CAR BE NECESSARY, IT WOULD BE IMPOSSIBLE TO USE THE PASSENGER SLIDING DOOR AS AN EMERGENCY EXIT. *TR

Fuel System, Gasoline
Filed Sep 23, 2008NY

AFTER OPENING AND CLOSING THE FUEL CAP DOOR ON THE 2004 SIENNA CAUSES THE DRIVER SIDE SLIDING DOOR TO INTERMITTENTLY JAM AND NOT OPEN. THIS HAS HAPPENED SEVERAL TIMES IN THE PAST 2 YEARS. TO FIX, ONE MUST SQUEEZE HAND INTO DOOR CRACK AND PUSH DOWN THE LEVER THAT IS STOPPING THE DOOR FROM SLIDING. SOMETIMES THIS JAM CAUSES THE DOOR TO NOT CLOSE. *TR

Tires › Pressure Monitoring and Regulating Systems
Filed Sep 23, 200858,000 milesNY

TPMS ON 2004-2006 TOYOTA SIENNA AWD MODELS DOES NOT MONITOR LOW TIRE PRESSURE PROPERLY. IT ONLY WORKS WHEN THE TIRE GOES TO ZERO PSI. *TR

Structure › Body › Door
Filed Sep 23, 2008NY

TOYOTA SIENNA SLIDING DOORS DO NOT WORK PROPERLY AND COST OVER $1,600.00 TO FIX EACH DOOR. I JUST HAD THE DRIVER SIDE REPLACED. NO ONE EXPLAINED WHAT WAS WRONG. NOW THE RIGHT SIDE DOES NOT WORK PROPERLY. IT KEEPS CLICKING AND CLACKING. I HAVE TO MANUALLY OPEN IT PART WAY FOR IT TO CATCH ON. I HAVE TO ALSO MANUALLY CLOSE IT PART WAY TO CATCH ON. I'M AFRAID SOMETHING BAD IS GOING TO HAPPEN. I'M TRYING TO SAVE UP $2,000.00 TO GET IT FIXED. I WILL NOT BUY ANOTHER SIENNA AGAIN. *TR

Latches/Locks/Linkages
Filed Sep 19, 200866,000 milesFL

I HAVE AN 04 TOYOTA SIENNA WITH POWER SLIDING DOORS. THE LEFT SLIDING DOOR CABLE SNAPPED AND STOPPED OPENING AUTOMATICALLY. THE CABLE WAS HANGING ON THE OUTSIDE. IT WAS FRAYED AND RUSTY. THE DOOR NOW IS NOT FUNCTIONAL BY MANUAL OR ELECTRIC. WHEN I TOOK THE VEHICLE TO THE TOYOTA DEALERSHIP, I WAS TOLD THAT THE REPAIR COST WAS $2498.00 AND THAT THE MOTOR, MOUNTING BRACKETS AND OTHER VARIOUS PARTS WOULD NEED TO BE REPLACED. I HAVE A HARD TIME SWALLOWING THE THOUGHT OF THIS COST CONSIDERING THE CABLE IS RUSTED AND BROKE IN HALF WITH NO FAULT OF MY OWN. ALTHOUGH I AM OUT OF WARRANTY PERIOD, I WOULD THINK THIS PROBLEM, WOULD NEED TO BE CONSIDER OR LOOKED INTO AS A RECALL FOR THIS VEHICLE CONSIDERING IT IS A VERY COMMON COMPLAINT WITH 04 SIENNA'S. YOU WOULD LIKE THAT WITH THE COST OF THE VEHICLE, SOMETHING LIKE A RUSTY CABLE CORD WOULD NOT NEED TO BE WORRY. NOR WOULD HAVING TO PAY AN ADDITIONAL $2500 OUT OF POCKET TO CORRECT A VEHICLE DEFECT. I HAVE HAD 4 TOYOTA VEHICLES NOT INCLUDING THIS ONE. I CURRENTLY HAVE AN 04 XLE LIMITED SIENNA AND PAID A LARGE AMOUNT OF MONEY FOR THIS VEHICLE NOT THINKING THAT A TOYOTA NOR THE MODEL WOULD NEED AN EXTENDED WARRANTY. ANY CONSIDERATION IN THIS MATTER WOULD BE GREATLY APPRECIATED. I HAVE A SPOUSE WHO IS SERVING 15 MONTHS IN IRAQ TO TRY AND MAKE A DIFFERENCE IN OUR SOCIETY AND IT IS A SHAME THAT I CAN NOT GET ANY ASSISTANCE OR HELP WITH AN ISSUE THAT SEEMS TO BE A MANUFACTURER DEFECT. *TR

Structure › Body › Door
Filed Sep 18, 200892,000 milesIN

I HAVE A 2004 TOYOTA SIENNA XLE LIMITED EDITION MINI VAN. IT HAS BEEN INTO THE DEALER BEFORE BECAUSE THE POWER SLIDING DOORS WOULD FREEZE UP IN THE WINTER AND YOU COULD NOT GET IT OPEN. NOW IT IS SUMMER TIME AND THE WIRING THAT ALLOWS THE POWER SLIDE DOOR TO SLIDE JUST SNAPPED! MY 5 YEAR OLD SON OPENED THE DOOR BY PUSHING THE BUTTON AND SNAP! THEN THE DOOR WAS PARTIALLY OPEN AND DIDN'T WANT TO CLOSE ALL THE WAY YET WOULDN'T SLIDE OPEN EITHER. UPON INSPECTION OF THE WIRING IT APPEARS WEATHERED. MEANING RUSTED. WHEN I CALLED THE DEALERSHIP I WAS TOLD IT WOULD BE $1200 FOR THE PART. WHEN I COMPLAINED ABOUT THE PRICE I WAS TOLD THE OPTION WAS TO NOT USE THE DOOR. WELL OF COURSE THAT IS AN OPTION BUT NOT A VERY GOOD ONE. WHAT IS THE POINT OF HAVING POWER SLIDING DOORS IF YOU CAN'T USE THEM. AND IF THIS IS THE CASE FOR THE POWER SLIDING DOOR ON THE LEFT THEN HOW LONG BEFORE THE POWER SLIDING DOOR ON THE RIGHT DOES THE SAME? *TR

Steering
Filed Sep 18, 200872,000 milesMA

STEERING PROBLEMS WITH MY 2004 TOYOTA SIENNA . THE TURNING OF THE STEERING WHEEL HAS BECOME TOUGHER. TAKING TURNS IS EXTREMELY DIFFICULT AND LOSS OF STEERING CONTROL DEALER IS REPAIRING AT A COST OF 598.00 AND IT COULD BE MORE. *TR

Vehicle Speed ControlCrash1 injured
Filed Sep 15, 200830,000 milesNY

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING LESS THAN 30 MPH IN THE RIGHT LANE, THE VEHICLE VEERED TO THE RIGHT. THE VEHICLE ALMOST CRASHED INTO THE MEDIAN. THE CONTACT STEERED TO THE LEFT AND THE VEHICLE SUDDENLY BEGAN TO ACCELERATE UNEXPECTEDLY. HE ATTEMPTED TO AVOID ONCOMING TRAFFIC, BUT WAS UNABLE TO SLOW THE VEHICLE DOWN OR COME TO A COMPLETE STOP. THE CONTACT PULLED INTO A PARKING LOT AND THE VEHICLE CRASHED INTO A CAR WASH. THE CRASH OCCURRED WHILE THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE IS CURRENTLY AT A SALVAGE YARD PROVIDED BY THE INSURANCE COMPANY. THE DRIVER SUSTAINED A FRACTURED STERNUM AND THE FRONT PASSENGER NEEDED 12 STITCHES IN HER RIGHT HAND. THE TWO REAR PASSENGERS WERE UNINJURED. A POLICE REPORT WAS FILED. THE CONTACT CONDUCTED ONLINE RESEARCH, BUT FOUND NO RECALLS FOR THE VEHICLE. HE DID, HOWEVER, FIND AN INVESTIGATION PERTAINING TO THIS FAILURE, BUT IT HAD BEEN CLOSED WITHOUT ANY RECALLS ISSUED. THE CURRENT AND FAILURE MILEAGES WERE 30,000. UPDATED 10/16/08 *BF UPDATED 10/20/08. *JB

Latches/Locks/Linkages
Filed Sep 12, 200850,200 milesNY

THE POWER PASSENGER SIDE SLIDING DOOR ON MY 2004 TOYOTA SIENNA LE WITH JUST OVER 50,000 BECAME JAMMED IN THE OPEN POSITION DUE TO A CABLE RUSTING AND BREAKING. THIS RESULTED IN HAVING TO DRIVE WITH CHILDREN IN THE VEHICLE WITH THE DOOR OPEN. ONCE A SECOND FRAYING CABLE WAS CUT, THE DOOR IS NOW IN STUCK IN THE LOCKED POSITION AND OCCUPANTS HAVE TO ENTER THE VEHICLE FROM THE DRIVERS DOOR WHICH FACES TRAFFIC. WORKING ON GETTING THIS PROBLEM FIXED, BUT TOYOTA IS AWARE OF THE PROBLEM SINCE THEIR IS A TSB EL004-04, BUT IS NOT HELPING IN GETTING IT DONE. INITIAL ESTIMATES ARE OVER $2000. THIS PROBLEM SHOULD BE CLASSIFIED AS A RECALL. *TR

Latches/Locks/Linkages
Filed Sep 10, 200880,000 milesRI

THE SLIDING DOORS ON MY 2004 TOYOTA SIENNA FREEZE UP IN THE WINTER. THIS CONCERNS ME BECAUSE I CAN NOT OPEN THE DOORS. THEREFORE MY CHILDREN NEED TO CLIMB INTO THE FRONT OF THE VAN TO GET OUT OR CLIMB IN THE BACK AND EXIT THE VEHICLE THROUGH THE HATCHBACK. THEY MUST ALSO ENTER THE VAN THROUGH THE FRONT DRIVER'S DOOR OR THE FRONT PASSENGER DOOR. IN THE EVENT OF AN EMERGENCY, MY CHILDREN WILL BE AT RISK BECAUSE THEY ARE NOT ABLE TO EXIT THE VEHICLE PROPERLY. *TR

Structure › Body › Door
Filed Sep 9, 200845,000 milesNV

I HAVE OWNED TOYOTAS ALL MY LIFE, SO WHEN I BOUGHT MY 2004 TOYOTA SIENNA XLE, I THOUGHT I WAS GETTING A QUALITY MINI VAN. BEGINNING IN JULY 2007, THE AUTOMATIC DOORS ON BOTH SIDES BEGAN NOT WORKING. SOMETIMES THEY WOULD CLOSE, SOMETIMES I WOULD MANUALLY HAVE TO SHUT THEM. I BROUGHT THE VAN TO TOYOTA AND WAS TOLD THAT IT WOULD BE $1500 PLUS TO FIX IT. NOT IN MY BUDGET, I DECIDED TO DEAL WITH THE PROBLEM. A YEAR LATER, MY VAN WAS IN FOR IT'S 60,000 MILE CHECK UP AND I WAS TOLD THAT THE HINGES ON THE DOORS NEEDED REPLACING AND IT WOULD COST $500. I REPORTED THIS DISCREPANCY TO THE SERVICE MANAGER AND WAS GIVEN THE RUN AROUND AS TO WHAT THE PROBLEM WITH THE DOORS REALLY IS. I STILL HAVE THE PROBLEM AND I HOPE THAT THIS IS NOT THE BEGINNING OF A SERIES IN COSTLY REPAIRS THAT I WILL HAVE TO MAKE. MAYBE IT'S TIME TO TRADE IN MY MINI VAN. *TR

Seat BeltsCrash2 injured
Filed Sep 8, 200855,000 milesWA

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING 40 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE DID NOT STOP. THERE WERE 30-40 YARDS BETWEEN THE CONTACT'S VEHICLE AND THE PRECEDING VEHICLE. THE BRAKE PEDAL EXTENDED TO THE FLOORBOARD. THE BRAKES GRABBED MOMENTARILY, BUT THEN BECAME "MUSHY." THE CONTACT CRASHED INTO THE PRECEDING VEHICLE AND CAUSED INJURIES TO THE OCCUPANT IN THE OTHER VEHICLE. THE PASSENGER'S SEAT BELT DID NOT ENGAGE PROPERLY, CAUSING THE PASSENGER TO STRIKE THE DASHBOARD AND SUSTAIN MINOR INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED FROM THE SCENE. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 55,000.

Equipment › Appliance › Air ConditionerCrash
Filed Sep 8, 200898,000 milesNY

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING 40 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE DID NOT STOP. THERE WERE 30-40 YARDS BETWEEN THE CONTACT'S VEHICLE AND THE PRECEDING VEHICLE. THE BRAKE PEDAL EXTENDED TO THE FLOORBOARD. THE BRAKES GRABBED MOMENTARILY, BUT THEN BECAME "MUSHY." THE CONTACT CRASHED INTO THE PRECEDING VEHICLE AND CAUSED INJURIES TO THE OCCUPANT IN THE OTHER VEHICLE. THE PASSENGER'S SEAT BELT DID NOT ENGAGE PROPERLY, CAUSING THE PASSENGER TO STRIKE THE DASHBOARD AND SUSTAIN MINOR INJURIES. THE VEHICLE WAS DESTROYED AND TOWED FROM THE SCENE. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 55,000.

Structure › Body › Door
Filed Sep 7, 200845,000 milesNJ

PROBLEM WITH SLIDING DOORS WITHOUT WARNING PASSENGER SIDE SLIDING POWER FEATURE STOPPED WORKING. THERE WAS A BROKEN CABLE HANGING FROM REAR PASSENGER WINDOW. WHEN DOOR WAS OPENED AGAIN BY HANDLE THERE WERE SOUNDS OF PARTS BREAKING INSIDE DOOR. TOOK THE VAN TO TOYOTA DEALERSHIP THEY SAID THEY HAD NEVER SEEN THE PROBLEM BEFORE, WE WOULD HAVE TO PAY FOR REPAIR. APPROXIMATELY 1 YEAR LATER THE DRIVERS SIDE SLIDING DOOR WENT, SAME PROBLEM. I NOW USE BOTH DOORS MANUALLY AND HAVE THE POWER FEATURE TURNED OFF I CAN'T AFFORD TO HAVE THE DOORS POWER FEATURE REPAIRED, APPROXIMATELY $ 3600.00. I CONTACTED TOYOTA BOTH TIMES THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT. I'VE SEEN MANY COMPLAINTS ABOUT THIS ON THE INTERNET AND CAN'T BELIEVE TOYOTA WILL DO NOTHING FOR US. *TR

Structure › Body › Door
Filed Sep 6, 200860,000 milesMA

LEFT REAR MANUAL SLIDING DOOR ON 2004 TOYOTA SIENNA MINIVAN WILL NOT OPEN FROM INSIDE OR OUT. 1ST OCCURRENCE WAS APPROXIMATELY AUGUST 2007. WAS REPAIRED AND BROKE AGAIN APPROXIMATELY MAY 2008. *TR

Latches/Locks/Linkages
Filed Sep 6, 200855,000 milesTN

2004 TOYOTA SIENNA VAN. AUTOMATIC DOOR OPENER GOT HUNG UP IN THE CABLE THAT IT USES TO OPEN AND CLOSE ITSELF. DOOR WILL NOT CLOSE MANUALLY OR AUTOMATICALLY. CABLE HAS BECOME ENSNARLED AND TANGLED IN THE MECHANISM ALTHOUGH THE CABLE IS STILL INTACT. *TR

Service Brakes, HydraulicCrash2 injured
Filed Sep 6, 200850,000 milesWA

DRIVING OUR '04 SIENNA AT ABOUT 30-40 MPH IN FLOW WITH TRAFFIC WITH ABOUT 30-40 YARDS OF SEPARATION HAD TO BRAKE FOR SUDDENLY STOPPING TRAFFIC IN FRONT WHEN BRAKE PEDAL WENT TO THE FLOOR WITH SHOCKING MUSHINESS FAILING TO STOP IN TIME RESULTING IN TOTALING OF OUR VEHICLE AND SIGNIFICANT DAMAGE TO VEHICLE WE STRUCK. *TR

Structure
Filed Sep 6, 2008VA

2004 TOYOTA SIENNA MINIVAN - AUTOMATIC DOOR CABLE BECOME JAMMED CAUSING THE DOOR TO NOT CLOSE (AND AS A RESULT MAKING THE CAR UNDRIVABLE - SAFETY ISSUE). IN ORDER TO CLOSE THE DOOR THE CABLE HAD TO BE CUT. A SIMPLE SEARCH WILL FIND DOZENS OF SIMILAR COMPLAINTS ABOUT THESE CABLES SNAPPING OR BECOMING JAMMED RESULTING IN REPAIR BILLS OF BETWEEN $1500 AND $2000. THIS DEFECT NEEDS TO BE ADDRESSED BY THE MANUFACTURER. *TR

Latches/Locks/Linkages
Filed Sep 5, 200889,724 milesPA

POWER SIDE DOOR CABLE SNAPPED MAKING IT DIFFICULT TO OPEN DRIVER SIDE SLIDING DOOR AND EXTRACT CHILD FROM CHILDSEAT. *TR

Unknown or Other
Filed Sep 5, 200832,000 milesPR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE DASHBOARD ON THE VEHICLE IS CRACKED. THE CRACKS ORIGINATED FROM THE AIR VENTS NEAR BOTH FRONT DOORS TO THE WINDSHIELD. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE CRACKS, BUT THEY WERE WILLING TO PAY FOR HALF OF THE CHARGES. THE CONTACT BELIEVES THAT THE CRACKS WERE DUE TO A MANUFACTURER DEFECT BASED ON THE AMOUNT OF COMPLAINTS THAT WERE FOUND IN OTHER SIENNA'S. THE FAILURE MILEAGE WAS 32,000 AND CURRENT MILEAGE WAS 42,000. UPDATED 10/16/08.*LJ UPDATED 10/17/08. *JB

Latches/Locks/Linkages
Filed Sep 2, 200838,500 milesCA

BOUGHT 2004 TOYOTA SIENNA IN SEPT. 06. VAN HAS 40K MILES AND HAS AN OUT OF ALIGNMENT RIGHT PASSENGER MOTORIZED DOOR FAILURE. DOOR RUBS AGAINST BODY AND MAKES GRINDING NOISE AS IT CLOSES. ALSO DRIVER DOOR HAS COLLAPSED GLASS. DEALER WANTS 100-300 JUST TO INSPECT AND REPORT PROBLEM TO EXTENDED PLATINUM CARE WARRANTY I PURCHASED. I CALLED EXTRA CARE (PLATINUM CARE 7 YEAR OR 100K) WHO MENTIONED THAT PROBLEM MIGHT POSSIBLY BE COVERED. TOYOTA NEEDS TO RECALL THE PASSENGER SLIDING DOOR TOO MANY PROBLEMS POSTED ON INTERNET BLOGS. *TR

Latches/Locks/Linkages
Filed Sep 2, 200861,000 milesNH

SLIDING DOOR ISSUES. I TOOK THE VEHICLE IN BECAUSE THE DRIVER'S SIDE DOOR WASN'T FUNCTIONING AT ALL AUTOMATICALLY AND THE PASSENGER SIDE DOOR WAS FREEZING AND NOT WORKING AUTOMATICALLY ALL THE TIME. THE DEALERSHIP REPLACED THE CABLE AND MOTOR ON THE DRIVERS SIDE AND TOLD ME THAT THERE WAS AN OBSTRUCTION CAUSING MY PROBLEMS WITH THE PASSENGER SIDE DOOR (A POKEMAN CARD). THE WAS IN THE SPRING OF 2008. NOW IN THE FALL OF 2008 I WENT TO THE DEALER BECAUSE THE PASSENGER DOOR ISN'T WORKING AT ALL. THEY HAVE TOLD ME IT WILL BE $2400.00 FOR THE REPAIR. *TR

Structure › Body › Door
Filed Sep 2, 200870,836 milesNY

THE PASSENGER SLIDING DOOR WILL NOT OPEN DUE TO FAULTY LATCH. THE DRIVER'S SIDE SLIDING DOOR LATCH WAS ALREADY REPLACED OUTSIDE WARRANTY. I CONTACTED THE DEALER AND TOYOTA. BOTH PARTIES SAID THERE WAS NOTHING THEY COULD DO. *TR

Latches/Locks/Linkages
Filed Aug 30, 2008PA

2004 TOYOTA SIENNA - PASSENGER SIDE SLIDING DOOR WON'T OPEN. AT FIRST, IT WOULDN'T OPEN FROM THE OUTSIDE, BUT USING THE POWER BUTTON INSIDE WOULD LET IT OPEN. NOW EVEN THAT DOESN'T WORK AND THE DOOR IS USELESS. DEALER SAID THE PART TO FIX THIS (ACTUATOR) IS $700, PLUS LABOR. I SEE MANY PEOPLE REPORTING THIS PROBLEM ON VARIOUS FORUMS, SO IT SEEMS TO BE A WIDESPREAD DEFECT. *TR

Structure
Filed Aug 29, 200864,555 milesIL

TWO WEEKS AGO MY REAR PASSENGER SIDE AUTOMATIC DOOR WOULDN'T OPEN. I CAN SEE THE CABLE SNAPPED OUTSIDE THE DOOR. I HAVEN'T FIXED IT YET. *TR

Unknown or Other
Filed Aug 29, 200848,000 milesCA

BOTH SLIDING DOORS ON THE MINIVAN BEGAN RUBBING AGAINST THE BODY ABOUT 4 MONTHS AGO. THE PROBLEM CONTINUES TO GET WORSEN. ON THE DRIVER SIDE, THE DOOR HAS RUBBED DOWN TO THE METAL AT THREE POINTS ON THE BODY WHERE THE BACK OF THE DOOR CLOSES INTO TO THE DOOR HOUSING. ADDITIONALLY, THE DOOR IS SAGGING ENOUGH ON THE HINGES THAT THE PAINT IS BEING RUBBED OFF ALONG THE TRACK OF THE DOOR AS WELL. THE PASSENGER SIDE DOOR HAS ALSO BEGUN TO SAG ON IT'S HINGES AND HAS RUBBED THE PAINT OFF THE BODY IN ONE SPOT. THE ISSUE IS CLEARLY RELATED TO THE DOOR SAGGING ON IT'S HINGES - WHETHER THE ISSUES IS DESIGN FLAW, OR PARTS THAT CAN NOT HANDLE THE WEIGHT I DO NOT KNOW. THE DEALER SAID THAT THEY WOULD REPLACE THE HINGES AND FIGHT FOR 100% COVERAGE FROM TOYOTA (THE CARE HAS 51000 MILES AND AM PAST WARRANTY). *TR

Structure › Body › Door
Filed Aug 29, 2008108,378 milesNY

I HAVE A 2004 TOYOTA SIENNA MINIVAN THAT WE HAVE HAD NUMEROUS PROBLEMS WITH THE PASSENGER SIDE REAR AUTOMATIC DOOR. TONIGHT WHEN OPENING THE DOOR TO TAKE MY NEWBORN OUT I HEARD A LOUD SNAP, THE CABLE HAD SNAPPED. AFTER CLOSING THE DOOR I AM STILL UNABLE TO OPEN IT AT ALL, EVEN AFTER TURNING OFF THE AUTOMATIC DOOR BUTTON. LOOKING AT THE CABLE IT APPEARS TO BE RUSTED AND FRAYED. IT IS MY UNDERSTANDING THAT THIS IS NOT AN ISSUE THAT TOYOTA WILL REPAIR UNDER WARRANTY AND FEEL THAT IT SHOULD BE. THIS APPEARS TO BE A DEFECT IN THEIR WORKMANSHIP AND PARTS. I FEEL THIS NEEDS TO BE INVESTIGATED. *TR

Structure
Filed Aug 29, 200865,000 milesUT

POWER SIDE DOOR DOES NOT SHUT PROPERLY. NO CRASH OR ACCIDENTS HAVE OCCURRED ON THIS CAR. THE DOOR WILL REOPEN AFTER THE DOOR APPEARS TO BE SHUTTING PROPERLY, RIGHT BEFORE IT SHUTS IT WILL REOPEN. WE HAVE OFTEN FOUND THE CAR DOOR OPEN AFTER RETURNING TO THE CAR AFTER ENTERING THE STORE OR HOME, MAKING BATTERY GO LOW DUE TO THE INTERRIOR LIGHTS REMAINING ON, AND THE SECURITY OF THE CAR COMPROMISED INCLUDING CONTENTS LIKE OUR ADDRESS, AND OTHER IDENTITY THEFT INFORMATION.

Structure
Filed Aug 28, 2008100,000 milesFL

OUR 2004 TOYOTA SIENNA VAN DRIVER SIDE SLIDING DOOR FAILED TO CLOSE ONE EVENING, JUST AS IT WAS BEGINNING TO RAIN. OUR CHILDREN HAD JUST GONE INTO THE HOUSE. WE CLOSED THE DOOR AS MUCH AS WE COULD AND TOOK IT TO A REPAIR SHOP THE NEXT MORNING. ON THE WAY TO THE SHOP, THE DOOR NEARLY FELL OFF THE VAN! WITH OUR 3 CHILDREN (AGES 8 TO 4 INSIDE)! THEY WERE FREAKED, AND SO WERE WE! NOW WE HAVE JUST PAID NEARLY $2000 TO REPLACE THE DOOR MOTOR, CABLE, AND SOME OTHER PARTS AND LABOR. THE BODY WORK IS COVERED BY INSURANCE LESS DEDUCTIBLE, BUT WE STILL HAVE RENTAL CAR COSTS, SOME COVERED BY INSURANCE. WE ARE HEARING THAT THIS IS A COMMON PROBLEM FOR THESE VANS. WE BELIEVE THIS ISSUE WARRANTS A RECALL FOR SAFETY REASONS! WE BOUGHT (AND PAID A PREMIUM FOR) A TOYOTA BECAUSE THEY ARE SUPPOSED TO BE A MODEL OF SAFETY AND VALUE. THIS IS THE FIRST TIME THIS HAS HAPPENED TO US, BUT OUR WEB RESEARCH LEADS US TO BELIEVE THIS IS A MANUFACTURING DESIGN OR EQUIPMENT DEFECT. OUR LOCAL TOYOTA DEALER HAS NOT BEEN WILLING TO ACCEPT THIS AS A WARRANTY ISSUE, NOR TO COVER THE COST OF THESE REPAIRS, NOR TO ASSURE US THIS WILL NOT HAPPEN TO THIS DOOR AGAIN, OR THE OTHER DOOR! WE BELIEVE THERE IS A BASIC FLAW IN THE DESIGN OR MATERIALS FOR THIS VAN. WE BELIEVE THIS WARRANTS A SAFETY RECALL. WE WOULD APPRECIATE ANY ADVICE YOU COULD PROVIDE AS TO HOW TO BE REIMBURSED FOR THESE EXPENSES, AND MORE IMPORTANTLY, HOW TO BE ASSURED THIS WILL NOT HAPPEN AGAIN. WE BELIEVE THIS IS AN IMPORTANT SAFETY ISSUE! THANK YOU!

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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