Page 28 of 42 · complaints 1,351–1,400 of 2,062

2004 Toyota Sienna complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Structure › Body › Door
Filed Dec 23, 2008NC

WELDING ISSUE WITH TOYOTA SIENNA 2004 FRONT DRIVER'S DOOR. *TR

Latches/Locks/Linkages
Filed Dec 23, 200858,000 milesNY

2004 SIENNA POWER DOOR CABLE BREAKING CAUSING DOOR TO BE INOPERATIVE. CREATING UNSAFE CONDITIONS WITH CHILDREN AND BABY SEATS IN VEHICLE. TOYOTA STATES $1500 REPAIR. AFTER RESEARCH PROBLEM SEEMS WIDESPREAD NOT VEHICLE SPECIFIC. VEHICLE HAS 58,000 MILES. *TR

Structure
Filed Dec 22, 200886,000 milesIL

DRIVER SIDE PASSENGER AUTOMATIC DOOR CABLE WAS RUSTED AND BROKEN ON A 2004 TOYOTA SIENNA XLE. NEED TO REPLACE ENTIRE ASSEMBLY, EST. COST IS $1800-2000. *TR

Structure › Body › Door
Filed Dec 22, 200853,000 milesCA

DRIVERS SIDE PASSENGER POWER DOOR DOES NOT CLOSE WHEN THE POWER MOTOR FAILS. WE WERE UNABLE TO DRIVE THE CAR BECAUSE THE DOOR WOULD NOT CLOSE. THIS WAS VERY DANGEROUS WITH CHILDREN IN THE BACK SEAT. EVENTUALLY, WE WERE ABLE TO FORCE THE DOOR CLOSED, BUT WE CANNOT OPEN THE DOOR NOW. THIS IS VERY DANGEROUS BECAUSE WE MAY NOT BE ABLE TO GET OUT OF THE CAR QUICKLY IN AN EMERGENCY. *TR

Steering
Filed Dec 18, 200861,000 milesPA

I BEGAN EXPERIENCING A STIFFNESS IN MY POWER STEERING ON 12-15-08. I CHECKED THE POWER STEERING FLUID LEVEL AND IT APPEARED TO BE LOW. I ADDED A FEW OUNCES. TWO DAYS OF DRIVING LATER AND THERE WAS NO CHANGE. I TOOK THE VAN TO THE TOYOTA DEALERSHIP TODAY, 12-18-08, AND THEY IDENTIFIED THE PROBLEM AS CORROSION TO THE FLEX JOINT OF THE INTERMEDIATE SHAFT OF THE POWER STEERING RACK AND PINION. THEY DID TELL ME THAT THE SITUATION COULD DEGRADE TO THE POINT WHERE POWER STEERING COULD FAIL. COST OF REPAIR WAS QUOTED AS $500 PLUS $70 FOR RELATED/REQUIRED FRONT-END ALIGNMENT. THE ROOT CAUSE WAS SAID TO LIKELY BE WATER ENTERING THE SEAL OF THE JOINT, CAUSING RUST TO FORM ON/AROUND THE BEARINGS. OTHER REPORTS OF ROAD SALT BEING THE CAUSE, SEEM TO SUGGEST THAT UNDER-CARRIAGE CLEANING WOULD, IN FACT, PREVENT THE CORROSION. THIS DEALERS POSITION IS THAT THE HIGH-PRESSURE SPRAYING OF THE UNDER-CARRIAGE WAS, ITSELF, CAUSING THE CORROSION TO BEGIN. *TR

Latches/Locks/Linkages
Filed Dec 18, 200857,000 milesMO

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. SHE NOTICED THAT IN COLD WEATHER CONDITIONS BOTH REAR DOORS FREEZE EVEN WITHOUT PRECIPITATION. AS A CONSEQUENCE SHE IS NOT ABLE TO OPEN THE DOORS OR CLOSE THEM ONCE THEY ARE AJAR. SHE NOTIFIED THE DEALER AND THE TECHNICIAN STATED THAT SHE WOULD HAVE TO HAVE A ROOF RAIL WEATHER STRIP APPLIED TO HER VEHICLE. A REPRESENTATIVE FOR THE MANUFACTURER STATED THAT SINCE THERE WAS NOT A RECALL THEY COULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 57,000. UPDATED 01/29/09. *LJ UPDATED 01/30/09. *JB

Unknown or Other
Filed Dec 18, 200889,000 milesRI

MY TOYOTA SIENNA XLE SLIDING DOOR BROKE. IT STOP WORKING ALL OF A SUDDEN, BRING IT BACK TO DEALER BUT IT WILL COST ME ABOUT 1800 DOLLARS TO FIX IT. *TR

Structure
Filed Dec 18, 200845,000 milesAZ

2004 TOYOTA SIENNA POWER SLIDING DOOR DESIGN IS DEFECTIVE. CENTER HINGE BENDS CAUSING MOTOR AND CABLE TO FAIL. DOOR WILL NOT OPEN WHICH IS A SAFETY CONCERN IN THE EVENT ON AN EMERGENCY. *TR

Latches/Locks/Linkages
Filed Dec 16, 200830,000 milesNY

BOTH SLIDING DOORS ON MY 2004 LE VAN ARE FAULTY. BOTH DOORS FREEZE AND WILL NOT OPEN IN THE WINTER. THE SLIDING (NON POWER) DRIVERSIDE DOOR ALSO RATTLES CONTINUOUSLY IN THE SUMMER. THE NON POWER DOOR ALSO DOES NOT STAY IN THE LOCKED AND OPEN POSITION AND WILL SLAM SHUT IF THE WINDOW IS OPEN. I HAVE YOUNG CHILDREN AND THIS IS EXTREMELY DANGEROUS. I TOOK IT TO THE DEALER AND THEY LUBRICATED BOTH DOORS AND SAID THERE WAS NOTHING THEY COULD DO. THE DOOR STILL RATTLES IN THE SUMMER AND BOTH DOORS REGULARLY FREEZE IN THE WINTER. *TR

Structure › Frame and Members
Filed Dec 15, 200860,000 milesIL

I HAVE 2004 SIENNA AND SLIDING DOORS HAVE BEEN FREEZING DURING WINTER. I CALLED TOYOTA AND THEY SAID THERE WILL NOT COVER BECAUSE ITS OUT OF WARRANTY. THE PUT THE TSB 0028-08 ON APRIL 3, 2008 WAY AFTER 36 MONS/36,000 MILE WARRANTY MY VAN WAS PUT IN SERVICE. IF I WOULD HAVE TAKEN ON THE SAME DAY WHEN THIS BULLETIN WAS RELEASED, MY VAN WOULD HAVE BEEN OUT OF WARRANTY. EITHER THEY SHOULD HAVE PUT THIS BULLETIN EARLIER OR THEY SHOULD HAVE EXTENDED THE COVERAGE PERIOD. *TR

Fuel System, Other
Filed Dec 13, 200858,000 milesCA

THE POWER SLIDING DOOR ON MY 2004 TOYOTA SIENNA VAN HAS BECOME INOPERABLE. I HAVE BEEN STRANDED WITH A DOOR 'STUCK OPEN'. THIS IS CLEARLY A SAFETY ISSUE. TOYOTA ORIGINALLY QUOTED OVER $1400 TO REPAIR WHAT IS CLEARLY A DESIGN FLAW GIVEN THE 100'S OF OTHER COMPLAINTS I'VE SEEN ONLINE. *TR

Structure › Body › Door
Filed Dec 13, 200874,000 milesFL

OPENED THE AUTOMATIC SLIDING DOOR WHEN PICKING MY SON UP AT SCHOOL, HEARD A CRUNCHING NOISE. THE DOOR WOULD NOT CLOSE AUTOMATICALLY AND HAD A DIFFICULT TIME GETTING IT SHUT MANUALLY. ONCE SHUT I COULD SEE THAT THE STEEL CABLE THE DOOR RAN ON HAD FRAYED/BUSTED. TOOK IT TO THE TOYOTA DEALERSHIP FOR REPAIR AND WAS TOLD THE CABLE AND MOTOR WOULD HAVE TO BE REPLACE SINCE THEY WERE ONE UNIT AT A COST OF $1300. FORTUNATELY FOR US, WE PURCHASED AN EXTENDED WARRANTY AT THE TIME OF PURCHASE AND THE PARTS AND LABOR WERE COVERED. WE HAD TO PAY A $50 DEDUCTIBLE AS PARTY OF THE WARRANTY AGREEMENT. *TR

Structure
Filed Dec 12, 200890,000 milesIL

I OWN A 2004 TOYOTA SIENNA XLE AND MY CONCERN LIES IN THE SLIDING DOORS FREEZING UP WHEN THERE WAS ANY SNOW OR RAIN FOLLOWED BY FREEZING TEMP'S. ONCE FROZEN, THE DOORS CAN NOT BE OPENED WITHOUT BRINGING THE VEHICLE INTO A WARM GARAGE. THE DEALER ACKNOWLEDGED OTHER COMPLAINTS LIKE THIS BUT SAID IT WAS NOT COVERED BY ANY WARRANTY OR RECALL. I PAID FOR NEW SEALS SO AS TO AVOID THE POTENTIAL OF HAVING MY CHILDREN TRAPPED IN THE BACK OF MY VAN. I WAS ALSO TOLD THE NEW SEALS HAVE ANEW DESIGN AND WILL PREVENT THIS FROM OCCURRING AGAIN. WE SHOULD KNOW VERY SHORTLY AS IT IS WINTER. THIS BEGAN LAST WINTER BUT WE WERE FORTUNATE ENOUGH TO ALWAYS PARK IN A WARM GARAGE AT NIGHT. *TR

Steering
Filed Dec 9, 2008100,000 milesCT

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING 15 MPH AND TURNING THE VEHICLE, THE STEERING COLUMN BEGAN TO FAIL. THE STEERING BECAME STIFF AND THEN LOOSENED TOO MUCH. AS A RESULT, A CRASH COULD HAVE OCCURRED. THE DEALER STATED THAT THEY WERE UNAWARE OF ANY FAILURES WITH THE STEERING COLUMN. THE CONTACT INSPECTED THE VEHICLE HIMSELF AND DETERMINED THAT THE LOWER UNIVERSAL JOINT ON THE INTERMEDIATE SHAFT WAS FAILING AND COVERED WITH RUST. THE VEHICLE HAS NOT BEEN TAKEN TO A DEALER FOR INSPECTION AND REPAIRS. THE MANUFACTURER STATED THAT THE VEHICLE NEEDED TO BE TAKEN TO THE DEALER FOR INSPECTION. THE FAILURE MILEAGE WAS 100,000 AND CURRENT MILEAGE WAS 102,000.

Structure › Body › Door
Filed Dec 8, 200868,000 milesCA

POWER DOOR ON MY 2004 SIENNA HAS FAILED. $600 REPAIR BILL AND IT STILL IS NOT RIGHT. THIS WAS AN EXPENSIVE VEHICLE, IT SHOULD NOT FALLING APART THIS SOON. *TR

Steering
Filed Dec 7, 200847,000 milesNH

JUST OVER A YEAR AGO I STARTED HEARING A SPORADIC SOUND WHEN MAKING A LEFT HAND TURN. WHEN I BROUGHT IT TO THE ATTENTION OF THE DEALER' SERVICE DEPARTMENT DURING REGULAR MAINTENANCE, THEY SAID THEY FOUND NO PROBLEM AND UNFORTUNATELY DID NOT INDICATE THE COMPLAINT ON THE SERVICE RECORD. I DON'T BELIEVE THEY TOOK MY DESCRIPTION SERIOUSLY AT THE TIME. THE SOUND DISAPPEARED FOR A WHILE BUT REAPPEARED CONSISTENTLY WHEN COLD WEATHER ARRIVED THIS FALL. THREE WEEKS AGO THE STEERING STARTED TO BECOME VERY HARD. IT TOOK A WEEK TO SCHEDULE AN APPOINTMENT, 4 DAYS TO RECEIVE A PART AND 5 MORE DAYS TO "FIT" THE REPAIR IN WITH AN ESTIMATED COST OF $500. THEY WANTED US TO WAIT AN ADDITIONAL FOUR DAYS AND AT FIRST IMPLIED THERE WOULD BE NO OPTION FOR A LOANER CAR. OUR CAR HAS 47000 MILES ON IT AND UNFORTUNATELY WE DO NOT HAVE EXTENDED WARRANTY. WHEN I PRESENTED THE ORIGINAL NOISE, IT WOULD HAVE BEEN UNDER WARRANTY. I REFUSE TO DRIVE THE CAR AS I NEARLY HAD AN ACCIDENT WHEN I TRIED TO TURN THE WHEEL AND HAD DIFFICULTY. WE ARE STILL MAKING PAYMENTS AND COMBINED WITH NEARLY ANNUAL RUN FLAT TIRE REPLACEMENT ISSUES, THIS SEEMS A UNREASONABLE REPAIR. *TR

Steering
Filed Dec 5, 200855,000 miles00

THE STEERING HAS BECOME STIFF ON MY 2004 SIENNA CAUSING UNEXPECTED RESPONSE WHEN STEERING. MY MECHANIC TELLS ME IT IS THE STEERING INTERMEDIATE SHAFT AND THAT THERE IS A BULLETIN ( ST001-07) ON THIS. THE TOYOTA DEALERSHIP STATES THAT THIS IS NOT A SAFETY CONCERN. THE VEHICLE IS AT 88,000 KM AND EXCEEDS THE 36 MONTH 36,000 MILE LIMITS. WHEN I PURCHASED THIS USED VEHICLE (IN JANUARY 08) FROM THE DEALERSHIP IT CAME WITH THEIR TOTAL SATISFACTION WARRANTY WHICH DOES NOT SEEM TO CLEARLY STATE ANYTHING THAT IS COVERED. *TR

Structure › Body
Filed Dec 5, 200889,900 milesNY

CABLE SNAPPED ON SLIDING DOOR OF 2004 SIENNA, CAUSING DOOR TO REMAIN OPEN UNTIL I COULD FORCIBLY CLOSE IT. THIS WAS A POTENTIALLY DANGEROUS SITUATION IN THAT 1) CABLE SNAPPING COULD HAVE HURT SOMEONE, AND MORE IMPORTANTLY 2) CAR HAD TO BE DRIVEN WITH DOOR OPEN UNTIL GOT HOME AND COULD FORCIBLY CLOSE IT. TOYOTA PUT OUT A TSB FOR THIS PROBLEM IN APRIL 2004 BUT ONLY COVERED THE PROBLEM FOR 3 YR/36K MILE. ADDITIONALLY THEY IMPLEMENTED PRODUCTION LINE FIXES TO PREVENT THIS PROBLEM IN THE FUTURE. BUT THOSE OF US UNFORTUNATE ENOUGH TO ENCOUNTER PROBLEM AFTER 36K MILES HAVE TO PAY $1800 PARTS AND LABOR TO FIX JUST ONE DOOR. I BELIEVE THAT THIS IS A PREVALENT PROBLEM IN THE 2004 SIENNA AND TOYOTA SHOULD ISSUE A RECALL FOR THEIR CUSTOMERS DUE TO THE POTENTIAL DANGER INVOLVED. *TR

Latches/Locks/Linkages
Filed Dec 4, 200850,000 milesIL

10/1/2008 CABLE ON THE POWER SLIDING DOOR OF OUR 2004 TOYOTA SIENNA BROKE. CAR HAS 50K MILES. DOOR WOULD NOT CLOSE PROPERLY. HAD TO TAKE TO DEAL, REPAIR WAS $1,635.00 12/4/2008 BOTH SLIDING DOORS COULD NOT BE OPENED THEY WERE FROZEN CLOSED, COULD NOT OPEN MANUALLY OR AUTOMATICALLY. BY MID-DAY DOORS WERE ABLE TO BE OPENED BUT PASSENGER CABLE SNAPPED. CANNOT OPEN THE DOOR ALL THE WAY. *TR

Structure › Body
Filed Dec 4, 2008116,000 milesPA

SLIDING DOOR ON OUR VAN WOULD NOT CLOSE PROPERLY. TOOK IT TO THE DEALERSHIP, THEY TOLD US THE DOOR HAD TO BE FIXED, AND THE METAL AND BOLTS WERE GETTING READY TO COME THROUGH THE DOOR PARTS. IT IS CURRENTLY BEING FIXED, BUT SINCE THE VAN IS A 2004 TOYOTA SIENNA, IT IS OUT OF WARRANTY, AND WE WILL HAVE TO PAY THE $ 1,800.00 REPAIR BILL. *TR

Structure
Filed Dec 3, 200858,000 milesNY

I HAVE 2004 TOYOTA SIENNA WITH AUTOMATIC SLIDING DOORS. THIS MORNING THE PASSENGER SIDE SLIDING DOOR BEGAN TO MAKE A GRINDING NOISE, AND WOULD MAKE THE SAME SOUND WHEN I CLOSE IT. - I LOOKED THE DOOR AND IT SEEMS TO HAVE PARTS OF THE CABLE COMING OFF- THE DOOR AT TIMES WILL OPEN HALF WAY AND THEN CLOSE. - TOOK THE CAR TO THE DEALER AND TOLD ME THAT THIS IS A KNOW ISSUE AND PROBLEM WITH THE DOORS. BUT TOYOTA HAS NOT DONE A RECALL ON THIS - ONLY HAS POSTED A TSB (TECHNICAL SERVICE BULLETIN). *TR

Structure › Body › Door
Filed Dec 2, 200850 milesMA

I OWN A 2004 TOYOTA SIENNA, WITH ABOUT 50,000 MILES ON IT. THE POWER DOOR ON THIS VEHICLE DOES NOT STOP UNLESS IT HAS FORCE ON IT IF IS ACCIDENTALLY CLOSED WHILE SOMEONE IS ONE THE WAY, DOESN'T BOUNCE BACK LIKE A GARAGE DOOR DOES. MY POWER DOOR CABLE SNAP YESTERDAY AS I WAS TRYING TO OPEN IT AND CAME BACK ON ME. IT STOPPED AND THEN FINALLY CLOSED, AND WOULD NOT OPEN MORE THAN AN INCH. TOOK IT TO THE DEALER AND WAS TOLD THAT THE CABLE BROKE AND WOULD HAVE TO BE REPLACED ALONG WITH THE MOTOR TO THE TUNE OF 1100 JUST FOR THE PART AND THEN LABOR CHARGES. I PURCHASED THE EXTENDED WARRANTY WHICH IS GOOD UNTIL NOV 2010 AND 75000 MILES. HOWEVER THEY SAY THIS IS NOT COVERED. TOYOTA HAS A PROBLEM WITH HINGES ON THERE DOORS FOR THIS MODEL YEAR. SOMETHING NEED TO BE DONE BEFORE THERE IS INJURY. *TR

Structure › Body
Filed Nov 28, 200800

THE DRIVER'S SIDE REAR POWER DOOR CABLE SNAPPED (RUSTED AND FRAYED). THIS IS CLEARLY A POTENTIAL SAFETY ISSUE, AS I HAD TO CUT THE CABLE WITH WIRE CUTTERS IN ORDER TO BE ABLE TO CLOSE THE DOOR. I CONTACTED BOTH THE DEALER AND TOYOTA CUSTOMER SERVICE, WHO SAY IT IS NOT COVERED UNDER WARRANTY, AND WILL COST $2000 TO FIX. THERE HAVE BEEN MANY OTHER REPORTS OF THE SAME PROBLEM, AND IT SEEMS THIS SHOULD BE CONSIDERED A RECALL ISSUE. *TR

Latches/Locks/Linkages
Filed Nov 27, 200856,000 milesCA

2004 TOYOTA SIENNA LE PASSENGER VAN. PASSENGER POWER SIDE SLIDING DOOR DID NOT STAY OPEN AND AUTOMATICALLY CLOSED AND NEARLY CRUSHED MY WIFE WHILE ASSISTING CHILDREN TO DISEMBARK. IF IT WASN'T FOR THE SAFETY SENSOR THAT REVERSED THE DOOR MOTION WHEN IT FELT RESISTANCE MY WIFE WOULD HAVE BEEN CRUSHED. *TR

Seat Belts1 injured
Filed Nov 25, 200873,000 milesMA

I WAS DRIVING WITH TWO OF MY BOYS IN BOOSTERS IN THE 3RD ROW SEAT. THE BOY ON THE PASSENGER SIDE PULLED THE MIDDLE SEAT BELT DOWN FROM THE CEILING AND WRAPPED AROUND HIS NECK TWICE AND THEN PUT THE BUCKLE IN THE LAP CLASP. I WAS DRIVING AND HAD THE RADIO ON. LUCKILY MY 14 YEAR OLD DAUGHTER NOTICED HIM STRUGGLING AND BEGAN SCREAMING, "HE'S CHOKING, HE'S CHOKING"; SHE IMMEDIATELY JUMPED OVER THE SEAT AND TRIED TO FREE HIM WHILE I STOPPED THE CAR IN TRAFFIC. SHE FRANTICALLY TRIED TO UNDO THE BELT; HE WAS UNABLE TO MAKE ANY NOISE. ANYONE THAT HAS A SIENNA KNOWS THAT THE MIDDLE SEAT BELT ON THE THIRD SEAT CLIPS INTO A LAP BELT THAT YOU NEED A PEN OR KEY TO RELEASE. AS MY SON STRUGGLED, AND WIGGLED TO FREE HIMSELF THE BELT BECAME TIGHTER, LOCKED IN AND WAS BASICALLY HANGING HIM IN HIS BOOSTER SEAT. I STOPPED IN TRAFFIC, GOT IN BACK AND WAS ABLE TO LIFT THE BOOSTER UP IN THE AIR SO THAT IT WASN'T CHOKING HIM BUT COULDN'T RELEASE THE BELT. MY 15 YEAR OLD WAS IN THE FRONT SEAT AND I ASKED HER TO TAKE THE KEYS OUT OF THE IGNITION, WHICH I USED TO RELEASE THE BUCKLE. MY SON IS FINE. LUCKILY MY DAUGHTER SAW WHAT WAS HAPPENING. *TR

Structure › Frame and Members
Filed Nov 24, 200850,000 milesMA

REAR SLIDING DOOR CABLE BROKE. VERY EXPENSIVE TO REPAIR ($1600) NO HELP FROM DEALERSHIP. TOLD ME TO CALL MANUFACTURER. CAR HAD 50,000 MILES. SEEMS LIKE THIS SHOULD NOT FAIL AT ALL. *TR

Power Train › Automatic Transmission
Filed Nov 24, 2008145,000 milesMD

I ALWAYS TOOK MY 2004 TOYOTA SIENNA IN FOR MAINTENANCE. THE MAINTENANCE WAS PERFORMED BY MIDAS OR TOYOTA. I TOOK THE VEHICLE IN FOR BRAKES AUGUST 2008 AND WAS TOLD A TIMING BELT WAS NEEDED ALONG WITH DRIVING BELT. I WAS NEVER VERBALLY TOLD OF A PROBLEM WITH THE TRANSMISSION. I TOOK THE VEHICLE BACK IN FOR SERVICE TO REPLACE THE TIMING BELT, DRIVING BELT, AND THERMOSTAT; STILL NO MENTION OF A PROBLEM WITH THE TRANSMISSION. A COUPLE OF DAYS LATER THE CHECK ENGINE LIGHT CAME ON. WHEN I TOOK THE VEHICLE BACK TO THE DEALER THEY TOLD ME THE TRANSMISSION WAS BAD AND SHOW ME THE DIRT FROM THE TRANSMISSION. NEVER PRIOR TO THE LAST VISIT DID THEY VERBALLY MENTION ANYTHING ABOUT A TRANSMISSION PROBLEM. *TR

Structure › Body
Filed Nov 23, 200886,824 milesMA

I OWNED A 2004 TOYOTA SIENNA LE WITH PASSENGER SIDE POWER SLIDING DOOR. THE CABLE OF THE DOOR WAS SNAPPED ON 11/16/08 AND HANGED LOOSE TO THE OUTSIDE OF THE VAN. THE DOOR CAN NEITHER BE OPENED AND CLOSED AT THE TIME. I HAD TO FORCE CLOSED THE DOOR SO THAT THE VAN COULD BE ON THE ROAD AGAIN. WE HAVE STOPPED USING THIS DOOR SINCE THE INCIDENT HAPPENED. IN SHORT, THE DOOR IS INOPERATIVE. AFTER CALLED AND FILED A CASE WITH TOYOTA CUSTOMER ASSISTANCE CENTER, THEY CLAIMED NOTHING THEY COULD HELP ME IN RESOLVING THE ISSUE. *TR

Suspension › Front
Filed Nov 19, 200854,472 milesNJ

I HAD TAKEN MY SIENNA TO THE DEALER TO FIX THE LAST RECALL FOR THE LIFTGATE. THEY MUST HAVE DONE AN INSPECTION AND TOLD ME I NEEDED TO REPLACE THE WARN CONTROL ARMS AT A COST OF $1,755.00 AND THE HIGH PRESSURE POWER STEERING HOSE AT A COST OF $699.00. I WAS THERE IN APRIL TO HAVE WORK DONE AND NONE OF THIS WAS MENTIONED. I HAVE 54,473 MILES AND ASKED AT WHAT MILEAGE DO THE CONTROL ARMS USUALLY BREAK DOWN AND I WAS TOLD SIMPLY AT ANY TIME. *TR

Structure › Body
Filed Nov 18, 200840,000 milesNJ

THE DRIVERS SIDE AUTOMATIC SLIDING DOOR OF MINIVAN IS STUCK OPEN. WHILE THE DOOR WAS OPENING I HEARD A STRANGE CRUNCHING NOISE, WHEN I PUSHED THE AUTOMATIC CLOSE BUTTON THE DOOR WOULD NOT CLOSE. I DISABLED THE POWER DOOR AND THE DOOR WOULD NOT CLOSE MANUALLY. *TR

Latches/Locks/Linkages
Filed Nov 16, 200849,950 milesCA

NOTICED THE POWERED 2ND ROW PASSENGER SIDE DOOR STARTED FALLING TO CLOSE. I NOTICED DEEP SCRATCHES ON THE INSIDE RAILS/TRACKING MECHANISM W/C SEEM TO CAUSE BY ROLLERS. THE DOOR BRACKET SEEM TO BE RUBBING AGAINST THE BODY CAUSING DEEP SCRATCHES, LOOKING CLOSER SEEMS THE WHOLE DOOR BRACKET & HINGE IS ABOUT TO DROP OFF. BEING PROACTIVE , I HAD ASKED MY TOYOTA DEALERSHIP TO CONSIDER APPLYING RESOLUTION BASED ON TSB EL004-04. THIS WAS THE TIME WHEN MY VAN IS STILL WITHIN 36K/36MNTH PERIOD PER TSB, HOWEVER I WAS ADVISED BY MY TOYOTA DEALER DURING THAT TIME THAT UNLESS THEY SEE THE ISSUE, THEY ARE UNABLE TO APPLY THIS TSB. SINCE THEN I HAVE INCURRED AN ESTIMATED MILEAGE: 49,950 WHEN MY VAN STARTED HAVING THE PROBLEM. HAVING 2 SMALL KIDS SEATED ON PASSENGER ROW, THIS SHOULD BE TREATED AS A VERY SERIOUS SAFETY ISSUE THAT MUST BE RESOLVED ASAP. THIS ISSUE HAS BEEN WELL DOCUMENTED AND IS A KNOWN ISSUE BY TOYOTA SINCE APRIL'04. I'VE SEEN ITEMS IN FORUMS WHERE SIENNA OWNERS LIKE ME HAVING THIS SAME PROBLEM. TSBS ARE ONLY DEALT WITH AFTER THE FACT. I MY OPINION, THIS ISSUE SHOULD BE CONSIDERED & TREATED AS A RECALL. *TR

Structure
Filed Nov 16, 200852,800 milesNY

RETURNING HOME IN HEAVY RAIN ONE WEEKEND AND WASHED OFF DIRT BEFORE GARAGED THE VEHICLE, OCCASIONALLY REQUIRED TO OPEN THE PASSENGER SIDE AUTOMATIC SLIDING DOOR. A WEEK LATER FOUND OUT THE SLIDING DOESN'T OPERATED AUTOMATICALLY. *TR

Seats
Filed Nov 14, 200883,600 milesFL

LEFT SLIDING DOOR ON 2004 SIENNA XLE LIMITED IS FAILING TO WORK PROPERLY AND FRONT SEAT HEATER DRIVER SIDE STOPPED WORKING- HAD IT "REPAIRED" AND IT STILL DOESN'T WORK. *TR

Seats
Filed Nov 14, 200883,600 milesFL

LEFT SIDE SLIDING DOOR IS NOT CLOSING OR OPENING AUTOMATICALLY EVERY TIME WHEN BUTTON IS PUSHED IT WON'T OPEN OR CLOSE SOMETIMES BUT ONLY IF I PULL ON THE HANDLE AND PULL IT OPEN PART OF THE WAY AND THEN IT GOES THE REST OF THE WAY CLOSED SEAT HEATER HASN'T WORKED FOR AT LEAST A YEAR I'M GUESSING EVEN AFTER HAVING IT "REPAIRED"ALSO THE DOOR WON'T LOCK OR UNLOCK WITH THE AUTOMATIC BUTTON ANYMORE. *TR

Structure › Body › Door
Filed Nov 13, 200864,700 milesWA

I HAVE A 2004 SIENNA WITH POWER SLIDING DOORS. THE DRIVER SIDE DOOR GOT STUCK AND WOULDN'T CLOSE WHILE MY WIFE AND 2 CHILDREN WERE OUT RUNNING ERRANDS. MY WIFE HAD TO DRIVE HOME WITH THE DOOR OPEN BECAUSE IT WAS LATE AT NIGHT AND I WAS OUT OF TOWN AND COULDN'T PICK HER UP. THIS WAS OBVIOUSLY A HAZARD TO MY FAMILY INCLUDING THE FACT THAT THEY WERE FREEZING FROM THE WIND BLOWING IN THROUGHOUT THE CAR. I TALKED TO THE SERVICE CENTER AT MICHAEL'S TOYOTA IN BELLEVUE, AND THEY SAID IT WOULD PROBABLY COST AT LEAST $1500 (PROBABLY MORE) SINCE MY CAR IS OUT OF WARRANTY. OBVIOUSLY, I THINK THIS IS RIDICULOUS SINCE THE CAR IS LESS THAN 5 YEARS OLD AND ONLY HAS ~66K MILES. *TR

Structure › Body › Door
Filed Nov 13, 200885,000 milesCA

THE MOTOR WHICH POWERS THE PASSENGER SIDE POWER DOOR IS CRACKED (AND BROKEN). THE DEALER WANTS $2008.51 TO FIX THE PROBLEM. THE CAR HAS NEVER BEEN IN AN ACCIDENT, AND THE DOOR ONLY WENT THROUGH NORMAL WEAR AND TEAR. THERE WAS NO EVENT LEADING UP TO THE FAILURE, IT JUST STOPPED WORKING. THE DOOR IS ONLY ABLE TO BE OPERATED THROUGH MANUAL OPERATION NOW. I CAN'T AFFORD TO FIX THE CAR. *TR

Electrical System
Filed Nov 12, 200858,000 milesNC

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE MOTOR FOR THE DRIVER'S SIDE SLIDING DOOR FAILED. AS A RESULT, THE DOOR CAN NO LONGER BE SHUT AND THE VEHICLE CANNOT BE DRIVEN. THE VEHICLE WAS TAKEN TO THE DEALER AND WILL BE REPAIRED AT THE COST OF $1,600. THE FAILURE AND CURRENT MILEAGES WERE 58,000.

Latches/Locks/Linkages
Filed Nov 12, 200842,000 milesCA

2004 TOYOTA SIENNA XLE AWD VAN. POWER PASSENGER SLIDER WILL NO LOCK IN OPEN POSITION AND WILL CLOSE ON OWN AS PASSENGERS ARE IN DOOR WAY, IF PARKED ON SLOPE. *TR

Structure › Body › Door
Filed Nov 11, 200849,000 milesVA

AUTOMATIC SLIDING SIDE DOOR (2004 TOYOTA SIENNA,MALFUNCTIONS WHEN PARKED ON INCLINE. DOOR OPENS AND SHUTS ERRATICALLY AND DOES NOT "STOP" (AUTOMATIC STOP SEEMS TO HAVE DISAPPEARED ALSO) CAUSING CHILDREN TO BECOME PINNED IN DOOR. *TR

Latches/Locks/Linkages
Filed Nov 8, 200868,960 milesCA

1. NO UNUSUAL EVENTS TO VEHICLE. USUAL SCHOOL DROP OFF OF PASSENGER. POWERED SLIDING DOOR WAS ACTIVATED FOR OPENING ON NOV. 5TH 2008. DOOR IS WELL LUBRICATED AND NO OTHER SYMPTOMS OF FAILURE WERE NOTICED BEFORE FAILURE. 2. POWERED, REAR, SLIDING, PASSENGER SIDE DOOR (RH) WILL NOT OPEN FULLY. DOOR CANNOT BE OPENED IN MANUAL OVER-RIDE. DOOR ONLY OPENS 4 INCHES, THEN JAMS. DIFFICULT TO CLOSE AFTER JAM. 3. ROOT CAUSE OF FAILURE IS SHEDDING CABLE JACKET JAMMING DOOR CENTER HINGE PULLEYS. DOOR WILL REQUIRE A NEW MOTOR, CABLE ASSEMBLY, CENTER BRACKET NO 1, AND CENTER HINGE. *TR

Structure
Filed Nov 7, 200839,000 milesNY

MY 2004 TOYOTA SIENNA XLE HAD THE POWER SLIDER DOOR CABLES SNAP WITHIN 3 WEEKS OF ONE ANOTHER, ONE AT 39,000 MILES, THE OTHER AT 40,000 MILES. THIS IS AN EXTREMELY UNSAFE VAN FOR MY KIDS NOW. THERE ARE NO HANDLES TO CLOSE THESE DOORS, AND MY KIDS HAVE A LOT OF TROUBLE WITH THEM. I HAVE READ THAT THIS HAS HAPPENED TO NUMEROUS SIENNA OWNERS, YET TOYOTA DOES NOT RECOGNIZE THIS AS A RECALL ITEM. I USED TO LOVE MY TOYOTA'S, BUT AFTER THIS, I WILL HAVE TO RETHINK MY POSITION. I THINK TOYOTA SHOULD MAKE THIS A RECALL AND PROTECT THEIR REPUTATION. *TR

Latches/Locks/Linkages
Filed Nov 7, 200840,000 milesTN

SLIDING DOOR FAILS TO CLOSE COMPLETELY AND LATCH SHUT. DOOR IS LOOSE AND HANGING LOWER THAN IT SHOULD BE CAUSING TO GRIND ON THE CAR BODY AND IS MISALIGNED AT THE LATCH SO THAT IT GETS PROPPED OPEN. THIS PROBLEM HAS OCCURRED ON BOTH THE RIGHT AND LEFT DOORS. TOYOTA SAYS THE CENTER BRACKET AND CABLE SYSTEM FAILURE IS AT FAULT. THE GRINDING HAS WORN A GOUGE INTO THE BODY OF THE CAR AND IS WORKING ON A HOLE. AT TIMES THE DOOR WILL LATCH, BUT OTHER TIMES ONE MUST TRY TO LIFT THE BACK END OF THE DOOR AS IT IS SHUTTING IN ORDER TO MAKE ALIGNMENT AND GET A LATCH (ALL WHILE TRYING NOT TO GET YOUR FINGERS CAUGHT IN THE BACK PART OF THE DOOR AS CLOSES THE LAST 1-2 INCHES. I SURE IT WILL HAPPEN SOON AND THEN YOU'LL HAVE BODILY INJURE TO ADD TO THIS COMPLAINT--BUT IT'S THE ONLY WAY TO GET THE DOOR CLOSED AND LATCHED) THE DOOR FAILURE HAS BEEN ONGOING FOR A COUPLE OF MONTHS NOW. *TR

Structure › Frame and Members
Filed Nov 6, 200868,000 milesNJ

2004 TOYOTA SIENNA - MANUAL SLIDING DOOR LATCH HAS BOLTS THAT HAVE RIPPED THROUGH THE SHEET METAL OF THE DOOR CAUSING THE DOOR TO NOT CLOSE PROPERLY. TOYOTA STATES THIS IS BEYOND WARRANTY BUT I ARGUE THAT IT'S A SAFETY ISSUE AND A DEFECT WHICH SHOULD NOT BE LIMITED TO THE WARRANTY. THEY DISAGREE. *TR

Structure
Filed Oct 30, 2008NJ

PASSENGER SIDE DOOR HAS AUTOMATIC OPEN/CLOSE FEATURE. THE DOOR BROKE WITHIN WEEKS OF OUR PURCHASE OF SIENNA FROM DEALER. SOMETHING SNAPPED. OTHERS HAVE COMPLAINED OF THIS EXACT FAILURE. *TR

Seat Belts
Filed Oct 29, 20081,200 milesDE

"CLUNKING" NOISE NOTED ON STEERING THE 2004 TOYOTA SIENNA JUST A FEW MONTHS AFTER IT WAS BOUGHT. IT HAD GONE THROUGH 3 RECALLS ALREADY WHEN FIRST THE FUEL TANK, THEN THE DOOR SILLS, THEN THE MIDDLE ROW SEATBELT BEZEL, AND FINALLY RECENTLY, THE REAR HATCH STRUTS WERE ALL REPLACED. VEHICLE WAS TEST DRIVEN, BUT NO MENTION OF "CLUNKING" DOCUMENTED. HOWEVER, ALL THIS TIME, THE CLUNKING HAD BECOME MORE NOTICEABLE, AND VEHICLE HAD GONE THROUGH 2 ALIGNMENTS ALREADY, WITH ONLY ABOUT 42,000 MILES ON IT. LAST SERVICED FOR ALIGNMENT, DEALER DID NOTE CLUNKING AND RECOMMENDED REPLACEMENT OF INTERMEDIATE STEERING SHAFT. IT IS NOW BECOMING MORE DIFFICULT TO STEER THE VEHICLE, ESPECIALLY AT LOW SPEEDS, AND "K-TURNS" NOW REQUIRE MORE MANEUVERS, AND THE STEERING RADIUS HAS INCREASED POTENTIALLY CAUSING COLLISIONS WITH OBJECTS OR PEDESTRIANS IF COMPENSATORY ACTION IS NOT INITIATED. (STEERING OUTPUT HAS SOMETIMES BEEN UNPREDICTABLE). SECOND COMPONENT IS LACK OF TPMS SENSORS WHEN TIRES WERE CHANGED AT A FACILITY, AND I HAD THE FACILITY DOCUMENT THE LACK OF SENSORS. *TR

Structure › Body
Filed Oct 28, 200855,000 milesOH

HAVE AN 04 TOYOTA SIENNA WITH POWER SLIDING DOORS. BOTH SLIDING DOOR CABLE SNAPPED OR JAMMED AND STOPPED WORKING. ONE CABLE WAS HANGING ON THE OUTSIDE. IT WAS FRAYED AND RUSTY. THE DOOR NOW IS NOT FUNCTIONAL BY MANUAL OR ELECTRIC. WHEN I TOOK THE VEHICLE TO THE TOYOTA DEALERSHIP, I WAS TOLD THAT THE REPAIR COST WAS $3,000.00 AND THAT THE MOTOR, MOUNTING BRACKETS AND OTHER VARIOUS PARTS WOULD NEED TO BE REPLACED. I HAVE A HARD TIME SWALLOWING THE THOUGHT OF THIS COST CONSIDERING THE CABLE IS RUSTED AND BROKE IN HALF WITH NO FAULT OF MY OWN. ALTHOUGH I AM OUT OF WARRANTY PERIOD, I WOULD THINK THIS PROBLEM SHOULD BE CONSIDERED A DEFECT AND A RECALL ISSUED BECAUSE THIS IS A VERY COMMON COMPLAINT WITH SIENNA?S. NEITHER THE DEALER NOR TOYOTA WAS ACCOMMODATING, TOYOTA NEVER EVER RESPONDED TO MY LETTER. I HAVE OWNED TOYOTAS FOR MANY YEARS, SO WHEN I PAID A PREMIUM PRICE FOR MY TOYOTA SIENNA, I THOUGHT I WAS GETTING A QUALITY MINI VAN. I WILL NEVER BUY ANOTHER TOYOTA! THIS PROBLEM SHOULD BE CLASSIFIED AS A RECALL. *TR

Latches/Locks/Linkages
Filed Oct 27, 200872,000 milesNY

NO EVENT OR WARNING OF PENDING FAILURE. PASSENGER SIDE SLIDING POWER DOOR. CABLE SNAPPED. MOTOR/CABLE ASSEMBLY FAILURE. ESTIMATE OF $1800.00 TO REPLACE REPAIR. *TR

Structure › Body › Door
Filed Oct 25, 200842,000 milesVA

THE PASSENGER SIDE AUTOMATIC SLIDING DOOR STOPPED WORKING ONE DAY WITHOUT WARNING. THE DOOR THAN JAMMED IN THE OPEN POSITION. WITH 3 CHILDREN IN THE CAR THERE WAS NO WAY TO SAFELY DRIVE THE CAR WITHOUT CLOSING DOOR. THANKFULLY WE WERE ABLE TO FREE THE FRAYED CABLE, UNJAM THE DOOR, AND CLOSE IT. BECAUSE THE CAR WAS NO LONGER COVERED BY THE WARRANTY TOYOTA WANTS $2000+ TO FIX THE DOOR. *TR

Power Train › Driveline
Filed Oct 23, 200845,000 milesNJ

WHILE MAKING A SHARP LEFT TURN, I CAN HEAR CLUNK, CLUNK FROM THE STEERING COLUMN. DEALER SAYS THE STEERING COLUMN (RACK-PINION) JOINT IS BAD, NEED REPLACEMENT, NOT UNDER WARRANTY, WILL COST 500 TO 600 $, NOT AN IMMEDIATE SAFETY THREAT , CAN WAIT UNTIL THE NOISE GETS TOO BAD. I AM NOT HAPPY THAT SUCH THINGS BREAK DOWN AT 45,000 MILES. *TR

Seat Belts
Filed Oct 21, 2008MA

BOTH FRONT SEATBELTS IN OUR 2004 TOYOTA SIENNA HAVE REPEATEDLY JAMMED IN THE PLASTIC BEZEL WHEN RETRACTED OR EXTENDED, RENDERING THEM USELESS. WITH CONSIDERABLE EFFORT THE SEATBELTS HAVE BEEN LOOSENED, HOWEVER, THEY ARE NOW TWISTED INSIDE. HAVING DONE A QUICK SEARCH ONLINE, THIS APPEARS TO BE AN ONGOING SOURCE OF FRUSTRATION AND HAZARD FOR A NUMBER OF VAN OWNERS. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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