Page 23 of 42 · complaints 1,101–1,150 of 2,062

2004 Toyota Sienna complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Structure › Body
Filed Jan 20, 2010106,550 milesKS

SLIDING SIDE DOORS FREEZE SHUT AND CAN NOT BE OPENED WHEN TEMPERATURE DROPS BELOW FREEZING. *TR

Structure
Filed Jan 17, 201070,000 miles00

DRIVER SIDE AUTOMATIC SLIDING DOOR CABLE BROKE. THE DOOR HAS TO BE OPENED AND CLOSED MANUALLY. SIENNA IS NO LONGER UNDER THE SECRET WARRANTY AND TOYOTA WANTS TO CHARGE ME $3000 FOR THE REPAIR. ALSO DOOR WOULD FREEZE EASILY DURING WINTER TIME AND BECOMES VERY HARD TO OPEN. *TR

Latches/Locks/Linkages
Filed Jan 16, 2010124,600 milesVT

WE HAVE A 2004 SIENNA CE THAT WE BOUGHT NEW. SINCE OWNING THE CAR (IT HAS 125,000 MILES ON IT) THE SLIDING DOORS HAVE FROZEN SHUT WHENEVER THE WEATHER IS COLD. LIVING IN VERMONT, I THOUGHT THAT THIS ISSUE WAS ISOLATED. HOWEVER, WHEN MY SON TRIED TO OPEN THE DOOR AND THE HANDLE SNAPPED OFF BECAUSE THE DOOR WAS FROZEN SHUT ONCE AGAIN, I DECIDED TO CHECK TO SEE IF THERE WERE OTHER COMPLAINTS. YES THERE WERE...MANY. I HAD TO PAY TO HAVE THE HANDLE REPLACED BUT WAS TOLD THAT THE DOOR FREEZING SHUT WAS A TYPICAL COMPLAINT. *TR

Latches/Locks/Linkages
Filed Jan 15, 201073,000 milesWA

DURING NORMAL OPERATIONS OF THIS 2004 TOYOTA SIENNA XLE VAN. RIGHT SIDE POWERED DOOR SEIZED. DOOR FAILED TO OPEN COMPLETELY, AND THEN IT WAS DIFFICULT TO SHUT AND LOCK. I TOOK THE SIENNA TO THE LOCAL TOYOTA DEALERSHIP (HEARTLAND TOYOTA, BREMERTON, WASHINGTON) ON 13JAN10, AND THEY DIAGNOSED THE PROBLEM AS A FAILED MOTOR, CONTROL CABLE, AND COMPUTER (ECU). THEY ALSO INFORMED ME IT WOULD COST $3,050 TO REPAIR. I WAS IN SHOCK. I CHECKED ONLINE AND THERE SEEMS TO BE A CHRONIC FAILURE WITH THE 'AUTOMATIC' DOORS OF TOYOTA VANS. TOYOTA CORPORATE INSTRUCTED ME TO WORK WITH THE LOCAL TOYOTA DEALER TO ARBITRATE REPAIRS SINCE THE DOOR IS NOT COVERED UNDER WARRANTY, OR RECALL. I URGE THE NHTSA TO INVESTIGATE THESE DOORS. THEY SHOULD NOT FAIL AND SEIZE AFTER 5 YEARS OF NORMAL WEAR. *TR UPDATED 03/10/10 *BF UPDATED 10/05/10

Latches/Locks/Linkages
Filed Jan 11, 201089,000 milesCA

1. NO EVENTS LEAD TO THE FAILURE. 2. THE DRIVER'S SIDE REAR SLIDING DOOR CABLE AND MOTOR OF A 2004 TOYOTA SIENNA XLE LIMITED QUIT WORKING, BROKEN CABLE. NOW WE ARE UNABLE TO OPEN / CLOSE SLIDING DOOR ON DRIVER'S SIDE. 3. HAVING CABLE/MOTOR REPLACED EST COST $1000. *TR

Steering
Filed Jan 9, 201040,000 milesMA

2004 TOYOTA SIENNA: PROBLEMS WITH THE POWER STEERING. I LIVE IN MA AND DURING THE WINTER THE POWER STEERING WILL INTERMITTENTLY WORK. THERE IS NOT POWER STEERING FROM BETWEEN 10 AND 2 O'CLOCK AND THEN IT WILL KICK IN. ALSO IT WILL NOT RETURN TO ZERO ON ITS OWN. TRYING TO MAKE A TURN YOU HAVE TO PULL HARD AND THEN IT WILL KICK IN AND YOU ALMOST RUN INTO THE GUARDRAIL. AFTER PULLING BACK THE OTHER WAY IT IS HARD AND THEN ONCE IT KICKS IN I ALMOST DRIVE INTO ONCOMING TRAFFIC. I HAVE READ OTHER READERS COMPLAINTS ON "ABOUTAUTOMOBILE.COM" AND THERE IS A PROBLEM WITH THE INTERMEDIATE POWER STEERING SHAFT HAVE CORROSION ISSUES IN HIGH SALT AREA. TOYOTA HAS CHANGED THIS ON LATER MODELS SO THEY KNOW THERE IS A PROBLEM. I FEEL THIS IS A MAJOR ISSUE THAT WILL LEAD TO AN ACCIDENT. *TR

Fuel System, Other
Filed Jan 8, 2010TX

I PURCHASED A 2004 TOYOTA SIENNA LE IN 2003. THE DATE THAT I WAS TO PICK UP THE BRAND NEW VAN I WAS INFORMED OF A RECALL. WHEN I PICK UP THE VAN I WAS TOLD THAT THE RECALL CONCERNING THE GAS TANK WAS MADE. NOW, THE GAS TANK IS LINKING, WHAT SHOULD I DO NOW. *TR

Latches/Locks/Linkages
Filed Jan 7, 2010109,000 milesWA

OUR 2004 TOYOTA SIENNA XLE, POWER SLIDING DOORS WILL NOT OPEN, OR LATCH CLOSED ALL THE WAY. IT OCCURRED DURING A COLD SPELL IN OUR AREA, AND WE HAVEN'T BEEN ABLE TO FIX IT YET. IT IS A SAFETY HAZARD, AND EXTREMELY DIFFICULT TO GET MY INFANT AND MY OTHER CHILDREN IN AND OUT OF THE VAN WHEN BOTH DOORS WON'T OPEN. NEITHER WILL OPEN WITH THE POWER BUTTONS IN THE CAR, THE BUTTONS ON OUR KEYS, OR MANUALLY. THERE HAS BEEN NO WAY TO GET THEM OPEN, AND SINCE THEY AREN'T LATCHED CLOSED, THE VAN CAN'T BE LOCKED, AND WHEN I DRIVE IT CONTINUOUSLY BEEPS, ALERTING ME TO THE "OPEN" DOORS WHILE I AM DRIVING. ONCE AGAIN, I WOULD LIKE TO EMPHASIZE HOW UNSAFE THIS IS, AS IF THERE WAS AN EMERGENCY, THERE WOULD BE NO QUICK WAY THAT I, OR ANY EMERGENCY PERSONNEL COULD GET ANY PASSENGERS OUT OF THE BACK SEATS QUICKLY AND EFFICIENTLY. APPARENTLY IT COSTS MORE THAN $1200 PER DOOR FOR THE DEALER TO FIX THE PROBLEM. *TR

Structure › Body › Door
Filed Jan 7, 2010TX

MY 2004 TOYOTA SIENNA MINIVAN SLIDING DOOR FREEZE SHUT OR PARTIALLY OPEN. SOMETIMES I CAN NOT GET THE DOORS OPEN TO GET MY KIDS IN OR OUT IN FREEZING WEATHER. ALSO, THEY FREEZE PARTIALLY OPEN AND WON'T SAFELY LOCK!! *TR

Structure › Body › Door
Filed Jan 7, 2010103,000 milesVA

2004 TOYOTA SIENNA AUTOMATIC PASSENGER SIDE SLIDING DOOR STOPPED WORKING AND WOULDN'T SHUT. THIS DOOR ALSO CAME OPEN WITHOUT WARNING, PRESENTING A SAFETY HAZARD TO CHILDREN RIDING IN CAR. *TR

Structure › Body
Filed Jan 7, 2010112,000 miles00

2004 SIENNA XLE POWER SLIDING DOOR FELL OFF. THE POWER SLIDING FUNCTION HAS BEEN A TROUBLESOME ISSUE WITH THIS DOOR FOR OVER 2 YEARS BUT SINCE IT DID NOT START TO FAIL UNTIL JUST AFTER THE WARRANTY PERIOD ENDED TOYOTA INSISTS THAT THERE IS NO ISSUE FOR THEM TO ADDRESS. WE HAVING BEEN USING THIS DOOR IN MANUAL OPENING MODE WITH POWER ASSISTED CLOSING FOR 2 YEARS. LAST WEEK THE CABLE BECAME SNAGGED IN THE MECHANISM BUT THE DOOR STILL WORKED IN FULL MANUAL MODE. 3 DAYS AGO MY WIFE PLACED OUR DAUGHTER IN THE VEHICLE AND WENT TO CLOSE THE DOOR. WHEN THE DOOR WAS NEARLY CLOSED THE TOP AND CENTER ROLLERS CAME OUT OF THEIR TRACKS AND THE DOOR FELL OFF THE VEHICLE IN HER HAND. THE SHARP BOTTOM EDGE OF THE DOOR NEARLY HIT HER TOES AND COULD EASILY HAVE SEVERED THE END OF HER FOOT. THE BOTTOM HINGE BRACKET IS NOW BENT AND THE BACK CORNER OF THE DOOR IS DAMAGED FROM STRIKING THE GROUND. DEALER QUOTE FOR THE REPAIRS IS OVER $4000. FROM READING VARIOUS POSTS ON THE INTERNET THIS WOULD APPEAR TO BE A COMMON DEFECT WITH THIS VEHICLE WHICH I CONSIDER TO BE A SERIOUS SAFETY ISSUE. I COUNT US FORTUNATE THAT NEITHER MY WIFE NOR MY DAUGHTER WERE SERIOUSLY INJURED BY THIS OCCURRENCE. HAD SHE NOT CAUGHT THE DOOR BEFORE IT STRUCK THE VEHICLE BESIDE HER OR SWUNG INWARDS TOWARD MY DAUGHTER WHO WAS SITTING RIGHT BESIDE IT, THE SITUATION COULD HAVE BEEN MUCH WORSE. *TR

Structure › Body › Door
Filed Jan 6, 201080,000 milesMA

I HAVE A 2004 TOYOTA SIENNA MINIVAN. IT HAS TWO POWER SLIDING REAR DOORS THAT USE A CABLE TO OPEN AND SHUT. OVER THE PAST FEW MONTHS THERE HAS BEEN A GRINDING NOISE COMING FROM BOTH DOORS AND RECENTLY, ONE OF THE CABLES FINALLY SNAPPED, RESULTING IN THE DOOR TO BE UNUSABLE. I AM BEING TOLD BY TOYOTA THIS IS A $1200 REPAIR AS THE WHOLE DOOR MECHANISM NEEDS TO BE REPLACED, DESPITE THE FACT THE ONLY PROBLEM IS THE SNAPPED CABLE. THIS REPAIR IS ONLY FOR ONE OF THE DOORS. THE OTHER CABLE LOOKS AS IF IT COULD SNAP SOON, AT WHICH POINT IT WILL BE AN ADDITIONAL $1200 TO REPAIR. MY UNDERSTANDING OF THE ISSUE IS THAT THE CABLE HAD A PLASTIC COATING THAT DETERIORATES OVER TIME. THE COATING BECOMES DRY AND BRITTLE OVER TIME, CAUSING IT TO CRACK AND FALL OFF THE WIRE, LEAVING THE WIRES COMPLETELY VULNERABLE TO GETTING WET, RUST, FREEZE, ETC, ALSO RUBBING EXTENSIVELY UNPROTECTED AGAINST THE GEARS. AS THE BARE CABLE IS EXPOSED TO THE ELEMENTS, IT WEAKENS AND THE WHOLE CABLE SNAPS, MAKING THE DOOR JAM ALTOGETHER. AFTER READING SOME INFORMATION ON THE INTERNET, IT SEEMS THIS IS A COMMON PROBLEM WITH MANY TOYOTA SIENNA VANS AND THIS ISSUE SHOULD BE THE SUBJECT OF A RECALL. *TR

Structure › Body › Door
Filed Jan 5, 201035,000 milesNJ

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE SLIDING DOORS WOULD NOT OPEN AT ALL. HE TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT HE WOULD BE BILLED IF THEY PERFORMED A DIAGNOSTIC TEST. THE VEHICLE HAS NOT BEEN INSPECTED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 42,000. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.

Latches/Locks/Linkages
Filed Jan 5, 201054,000 milesCA

2004 SIENNA DRIVER'S DOOR BEGAN TO CREAK AND THEN HAD DIFFICULTY OPENING AND CLOSING. INSPECTION SHOWED THE WELD BROKE. IT WAS NOT REPORTED UNTIL TWO WEEKS AFTER THE WARRANTY WAS OUT, AND THE TOYOTA EXTENDED WARRANTY WOULDN'T COVER IT. THEY QUOTED 2,000 TO 2,500 TO FIX IT. THEY SAID THIS PROBLEM HAS BEEN OCCURRING, BUT ONLY ON THE DRIVER'S SIDE. WHEN YOU HEAR THE CRACKING SOUND, TAKE IT IN RIGHT AWAY. *TR

Structure › Body1 injured
Filed Jan 4, 20103,000 milesIL

I HAVE A 2004 TOYOTA SIENNA MINIVAN. EVERY YEAR WHEN THE TEMPERATURE IS BELOW FREEZING AND THERE IS EVEN SLIGHT PRECIPITATION, MY SLIDING DOORS FREEZE SO I AM NOT ABLE TO OPEN THEM AT ALL OR EVEN CLOSE THEM COMPLETELY. I HAVE BEEN TO THE DEALER REPEATEDLY. THEY HAVE LUBRICATED THE SEALS BUT IT HAS NOT SOLVED THE PROBLEM. THE DEALER ACKNOWLEDGES THIS IS A DESIGN PROBLEM WITH THIS MODEL AND THAT TOYOTA IS AWARE BUT WILL DO NOTHING ABOUT IT. MY DAUGHTER WAS RECENTLY INJURED GETTING INTO THE REAR DOOR WHEN SHE SLIPPED. I LIVE IN FEAR THERE WILL BE A CAR ACCIDENT OR EMERGENCY WHERE MY CHILDREN WILL NOT BE ABLE TO EXIT THE VAN. PLEASE HELP ME WITH THIS PROBLEM. *TR

Latches/Locks/Linkages
Filed Jan 4, 2010NY

POWER SLIDING DOORS FAIL TO OPEN, PRIMARILY IN COLD WEATHER. THE VEHICLE WAS TAKEN TO THE DEALERSHIP ABOUT 10 TIMES. FIST THEY "COULD NOT DUPLICATE THE PROBLEM", THEN WHEN I WAS ABLE TO SHOW IT TO THEM, THEY COULD NOT FIX IT. EVENTUALLY THE MANUFACTURER SENT A FACTORY ENGINEER TO CHECK THE VEHICLE. HE HAD THE DOOR SEAL REPLACED. THAT HELPED FOR A FEW WEEKS, NOW IT'S DOING IT AGAIN. I TOOK IT BACK TODAY THEY SAID THAT THEY DID ALL THAT THEY CAN, ALTHOUGH THERE IS NOTHING MORE THAT THEY CAN DO FOR ME. *TR

Structure › Body › Door
Filed Jan 2, 201010,000 milesMA

MY 2004 TOYOTA SIENNA HAS HAD ISSUES WITH THE SLIDING DOORS EVER SINCE I HAVE OWNED IT. A COUPLE OF YEARS INTO OWNERSHIP THE CABLE ON THE MOTORIZED DOOR (PASSENGER SIDE) BECAME SLIPPED OFF ITS TRACK, MAKING CLOSING THE DOOR IMPOSSIBLE. THE CABLE HAD TO BE SNAPPED, CONVERTING THE DOOR TO A MANUAL DOOR, SO THAT THE CAR COULD BE LOCKED AND SECURED. THE COST OF REPAIR WAS EXCESSIVE (FOR ME), THEREBY MAKING THIS TEMPORARY SOLUTION A PERMANENT ONE. THE GREATER PROBLEM RESIDES IN OPERATION OF BOTH REAR SLIDING DOORS IN COLD WEATHER. WHENEVER IT'S COLD, THE DOORS STICK AND CANNOT BE OPENED. THE SAFETY CONCERNS ARE TWOFOLD. PRIMARILY, I AM CONCERNED THAT MY CHILDREN CANNOT BE EFFICIENTLY REMOVED FROM THE CAR, IN THE EVENT OF AN ACCIDENT. THE OTHER DAY, IT WAS SO COLD, I ACTUALLY SNAPPED THE DOOR HANDLE OFF THE VEHICLE, ATTEMPTING TO OPEN IT. INDIRECTLY, I AM ALSO CONCERNED ABOUT INSTRUCTING MY CHILDREN TO ENTER THE CAR, VIA THE FRONT DOORS, AND TO CLIMB OVER THE FRONT SEATS. WITHOUT ADULT PRESENCE, ANY CHILD COULD INADVERTENTLY KICK THE (AUTOMATIC) GEAR SHIFTER INTO REVERSE OR DRIVE, THEREBY ENDANGERING AN PERSON WHO MIGHT BE IN FRONT OR IN BACK OF THE VEHICLE. IN AREAS WHERE ONE IS ACCUSTOMED TO START A VEHICLE AND LEAVE IT RUNNING TO WARM UP, ALBEIT IT'S VERY REMOTELY POSSIBLE, THERE COULD BE A TRAGIC OUTCOME. PERSONALLY, I WILL TAKE STEPS TO PREVENT THIS, BUT I CAN SEE OTHERS NOT ANTICIPATING THIS OUTCOME. I HAVE BECOME AWARE OF A NUMBER OF SIENNA OWNERS WHO HAVE EXPERIENCED VARIOU

Structure › Body › Door
Filed Dec 31, 200977,000 milesNY

AUTOMATIC SLIDING DOOR ON TOYOTA SIENNA FREEZES IN COLD WEATHER AND THE CABLE BROKE MAKING THE DOOR INOPERABLE. DEALER STATES THE REPAIR COST IS BETWEEN 2-3K. UNABLE TO JUST BUY THE CABLE PART WITHOUT THE MOTOR. VAN IS A 2004 MODEL. CABLE BROKE ON 12/30/2009. *TR

Air Bags
Filed Dec 28, 200910,000 milesME

I HAVE A 2004 TOYOTA SIENNA WITH 92,000 MILES (PAST WARRANTY) THAT HAS A FLASHING DASH LIGHT THAT IS SUPPOSED TO INDICATE THAT THE AIR BAG SYSTEM ISN'T WORKING PROPERLY. TOYOTA HAS REPAIRED IT TWICE. THE INDICATOR LIGHT IS FLASHING AGAIN, AND I DON'T KNOW IF THERE IS A TRUE MALFUNCTION WITH THE AIR BAGS OR NOT. THE DEALER AND TOYOTA SAID THEY WOULD NOT REPAIR THE PROBLEM AGAIN. I THOUGHT THAT IN MAINE (NATIONALLY?) SUCH INOPERABLE SAFETY EQUIPMENT MUST BE REPAIRED FREE OF CHARGE. AM I CORRECT? THE PROBLEM IS A SEVERE SAFETY ISSUE;THE AIR BAGS MAY NOT DEPLOY IN AN ACCIDENT -- THE FLASHING FAULT INDICATOR MAY NOT BE CORRECT, BUT MY DEALER CAN'T ASSURE ME OF THAT. I AM TOLD THAT RESOLVING THE ISSUE (AGAIN!) COULD COST UP TO $2,000. *TR

Structure › Body › Door
Filed Dec 28, 200984,023 milesWI

THE CABLE ON THE AUTOMATIC DRIVERS SIDE SLIDING DOOR OF OUR 2004 TOYOTA SIENNA SNAPPED. THIS RENDERED THE DOOR UNABLE TO CLOSE UNTIL GETTING IT TO THE DEALERSHIP. *TR

Latches/Locks/Linkages
Filed Dec 25, 200961,000 milesGA

TOYOTA SIENNA 2004. AUTOMATIC RIGHT SIDE DOOR PROGRESSIVELY GETTING HARDER AND HARDER FOR MOTOR TO CLOSE & LATCH PROPERLY. A WEEK AGO, VEHICLE WAS PARKED ON A SLIGHT DECLINE. MY CHILD OPENED DOOR, THE DOOR RECLINED 75% THEN, IN A MANUAL MODE, REVERSED AND STARTED CLOSING RAPIDLY. HAD HIS HAND OR FOOT BEEN IN THE WAY, IT WOULD HAVE CRUSHED THE LIMB. DEALER SAID, 'THIS IS A $1200 - $1700 REPAIR NOT COVERED BY TOYOTA AT THIS TIME" AND THAT A MOTOR AND CABLING, BOTH LOCATED INTERNALLY TO THE DOOR, WOULD HAVE TO BE REPLACED. I FEEL THIS IS A SAFETY ISSUE AND TOYOTA OUGHT TO BE FORCED TO REPAIR IT. *TR

Structure › Body › Door
Filed Dec 23, 2009114,496 milesCA

I WISH TO COMPLAIN ABOUT THE TOYOTA SIENNA 2004 DRIVER DOOR. THERE IS A DOOR CHECK POPPING NOISE WHICH CAN LEAD TO THE DRIVER DOOR FALLING OFF. I BELIEVE THIS OUGHT TO BE RECALLED BY TOYOTA AND REPAIRED IN ALL VECHICLES. *TR

Structure › Body › Door
Filed Dec 23, 200998,120 milesTX

POWER SLIDING DOOR CABLE SNAPPED ON A 2004 TOYOTA SIENNA XLE. DUE TO THIS ISSUE WE CAN NOT OPEN OR CLOSE THE DRIVER SIDE SLIDING DOOR. IN ORDER TO FIX THE PROBLEM, WE ARE TAKING TO THE DEALERSHIP AND ESTIMATED COST TO FIX IS $500.00 AND $100.00 TO IDENTIFY THE ISSUE. *TR

Latches/Locks/Linkages
Filed Dec 16, 2009WI

WE OWN A 2004 TOYOTA SIENNA. BOTH SLIDING DOORS FAIL TO OPEN. THESE DOORS HAVE BEEN SERVICED AT LEAST ONCE PREVIOUSLY. THERE WAS NO ACCIDENT GIVING RISE TO THIS CONDITION. *TR

Structure
Filed Dec 14, 200993,000 milesIA

MY DOOR HAS THE DOOR CHECK ISSUE TO THE POINT IT WILL NOT HARDLY CLOSE, AND TOYOTA FEELS SINCE IT WAS 5 YEARS , 3 MONTHS FROM DATE OF PURCHASE, THEY ARE NOT RESPONSIBLE FOR IT. I SUSPECT THIS WAS PRESENT AND ALL AFFECTED TOYOTAS SHOULD BE RECALLED TO FIX BOTH THIS DRIVER DOOR, BUT THE PASSENGER DOOR AS WELL. MAKE : TOYOTA MODEL : SIENNA YEAR : 2004 MANUFACTURER : TOYOTA MOTOR CORPORATION SERVICE BULLETIN NUMBER : 07017 DATE OF BULLETIN : OCT 23, 2007 NHTSA ITEM NUMBER : 10023697 COMPONENT : STRUCTURE:BODY:DOOR SUMMARY : CUSTOMER SUPPORT PROGRAM - WARRANTY COVERAGE EXTENSION FOR THE FRONT DOOR CHECK ON CERTAIN 2004-2007 MY SIENNA VEHICLES. *NJ *TR

Steering
Filed Dec 12, 200980,000 milesNY

STEERING WHEEL ON TOYOTA SIENNA 2004 MAKING NOISE AND STIFF WHEN TURNING LEFT OR RIGHT. OCCURS WHEN TEMPERATURE DROPS BELOW 40 DEGREES. *TR

Structure › Body › Door
Filed Dec 9, 2009132,000 milesTX

I HAVE A 2004 TOYOTA SIENNA WITH ELECTRIC SLIDING SIDE DOORS. THE PASSENGER SIDE SLIDING DOOR LOCKED OPEN TODAY AND WOULD NOT MOVE. MY WIFE WAS TAKING CHILDREN TO SCHOOL. IT WAS VERY COLD. I TOOK THE VAN TO THE TOYOTA DEALER AND THEY SAID IT WOULD BE NEAR $2000 TO REPAIR IT. THEY HAD TO CUT THE DOOR CABLE SO WE COULD OPERATE IT MANUALLY. THIS IS UNACCEPTABLE. I OWN TWO TOYOTA'S AND WAS PLANNING TO BUY MORE. THEY NEED TO RECALL THIS ISSUE AS I HAVE READ MANY SIMILAR STORIES. *TR

Vehicle Speed Control
Filed Dec 7, 200985,000 milesWI

FAILURE OF THE ADAPTIVE CRUISE CONTROL MODULE ON A 2004 TOYOTA SIENNA XLE LIMITED. THE ADAPTIVE CRUISE CONTROL MODULE, LOCATED UNDER THE FRONT BUMPER ON THE PASSENGER SIDE, FAILS COMPLETELY AND CONTINUOUSLY RESULTING IN COMPLETE FAILURE OF THE CRUISE CONTROL SYSTEM. THE MODULE IS NOT SEALED PROPERLY THEREBY ALLOWING MOISTURE INSIDE RESULTING IN CORROSION AND FAILURE OF THE PART. WHEN ACTUATED, THE PART IS DESIGNED TO AUTOMATICALLY SLOW THE VEHICLE WHILE APPROACHING SLOWER TRAFFIC FROM BEHIND. FAILURE OF THIS PART WHILE DRIVING COULD RESULT IN AN ACCIDENT IF THE MODULE DOES NOT AUTOMATICALLY SLOW THE VEHICLE PROPERLY. THE VEHICLE IN QUESTION HAS ONLY 85,000 MILES ON IT. THE VEHICLE HAS 88,000 MILES ON IT KNOW. THE VEHICLE WAS TAKEN TO KELSO TOYOTA IN APPLETON, WI WHERE I WAS TOLD THAT THE UNIT NEED TO BE REPLACED. I DISASSEMBLED THE UNIT AND FOUND THE CORROSION. I BELIEVE THE DEAL WOULD SIMPLY REPLACE THE UNIT WITH NEW AND THEN DISCARD THE OLD UNIT NOT KNOWING WHY IT FAILED. I BELIEVE THE WRONG ORING MATERIAL WAS USED. I BELIEVE IN COLD WEATHER THE ORING SHRINKS ALLOWING WATER INTO THE MODULES CABINET RESULTING IN THE FAILURE. *TR

Structure › Body › Door
Filed Dec 7, 200998,000 milesPA

I HAVE A 2004 SIENNA XLE IN WHICH THE CABLE ON THE DRIVER'S SIDE SLIDING DOOR SNAPPED. THIS IS THE 4TH DOOR TO HAVE SAFETY ISSUES. THE CABLE HAS SNAPPED AND IS HANGING FROM THE BACK REAR WINDOW. IT'S FRAYED AND RUSTY! THE DOOR NOW WILL NOT OPEN.....VERY SCARY IN THE CASE OF HAVING TO EXIT THE VEHICLE QUICKLY!!WHEN I PURCHASED A TOYOTA (AT A PREMIUM COST , I BELIEVED THAT I WAS PAYING FOR QUALITY!). THIS VEHICLE'S DOOR ISSUES ARE A TIME BOMB! I HAVE READ ENOUGH TO KNOW THAT THIS IS A COMMON PROBLEM AMONG SIENNA OWNERS YET THERE IS NO RECALL! UNBELIEVABLE! SHAME ON TOYOTA FOR NOT STANDING BY THEIR "QUALITY" PRODUCT! *TR

Latches/Locks/Linkages
Filed Dec 6, 200963,000 milesVA

SLIDING SIDE DOORS FREEZE SHUT AND CAN NOT BE OPENED WHEN TEMPERATURE DROPS BELOW FREEZING. *TR

Structure
Filed Dec 6, 200999,500 milesPA

DRIVER SIDE SLIDING DOOR WILL NOT STAY LOCKED AND LATCHED. THE FASTENERS THAT HOLD THE LOCKING MECHANISM PLACE PULLED THROUGH THE DOOR SHEET METAL. DEALER STATES IT CANNOT BE FIXED AND A NEW DOOR WOULD BE NEEDED AT $3500. DOOR CAN OPEN AT ANY TIME. *TR

Structure › Body › Door
Filed Dec 6, 2009118,122 milesPA

AUTOMATIC SLIDING PASSENGER SIDE DOOR CABLE BROKE. DOOR WILL NOT OPEN OR CLOSE. OCCUPANTS ARE TRAPPED IN VEHICLE. MUST CLIMB OVER FRONT SEAT OR OUT DRIVERS SIDE SLIDING DOOR (WHICH ALSO BROKE) TO EGRESS VEHICLE. *TR

Steering
Filed Dec 5, 200982,000 milesMA

STEERING PROBLEM ON 2004 TOYOTA SIENNA. STEERING WILL JERK AS THE WHEEL IS TURNED - REQUIRES EXTRA EFFORT TO TURN THE WHEEL AND THEN WILL JERK THROUGH THAT DIRECTION. IT THEN HAS TENDENCY TO STICK, SO VEHICLE CONTINUES TURNING WHEN STEERING WHEEL GRASP IS RELAXED. OPERATOR NEEDS TO QUICKLY RESPOND TO AVOID LOSS OF CONTROL. PROBLEM IS MOST PRONOUNCED WHEN VEHICLE IS COLD BUT STILL NOTICEABLE AFTER IT HAS WARMED UP. THE PROBLEM CAME ON SUDDENLY ABOUT ONE WEEK AGO. VEHICLE HAS ~82,000MILES. *TR

Structure › Body › Door
Filed Dec 5, 200950,000 milesNJ

1. POWER SLIDING DOOR WORKED. 2. WENT TO OPERATE POWER DOOR, LOUD SOUND OF PLASTIC BREAKING, DOOR WOULD NOT OPEN OR CLOSE COMPLETELY. 3. AT HOME SAW THAT CABLE TO OPERATE POWER SLIDING DOOR HAD SNAPPED. CALLED DEALER SAID THEY WOULDN'T DO ANYTHING, OUT OF WARRANTY. CALLED TOYOTA SAID ISOLATED CASE SORRY CAN'T DO ANYTHING. CUT CABLE SO I WAS ABLE OPERATE DOOR MANUALLY. APPROX. 1 YEAR LATER CABLE ON OTHER DOOR SNAPPED. SAME PROCESS, SAME RESPONSE. *TR

Latches/Locks/Linkages
Filed Dec 4, 2009MN

SLIDING PASSENGER DOOR PRONE TO FREEZING AND SQUEAKING IN COLD WEATHER. *TR

Structure › Body › Door
Filed Dec 2, 2009140,000 milesMA

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE THE CONTACT WAS ATTEMPTING TO CLOSE THE PASSENGER SIDE SLIDING DOOR SHE NOTICED THAT THE DOOR WAS STUCK IN THE OPEN POSITION. SHE WAS UNABLE TO OPEN OR CLOSE THE DOOR NORMALLY. A TOYOTA DEALER INFORMED THE CONTACT TO TAKE THE VEHICLE TO A LOCAL BODY SHOP. THERE WERE NO PRIOR WARNINGS. NO REPAIRS HAVE BEEN MADE TO THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 140,000. UPDATED 2/22/10 *CN THE REAR PASSENGER POWER SLDIND DOOR BECAME STUCK IN THE OPEN POSITION DUE TO A RUSTED AND FRAYED CORD. THE DEALER STATED THEY COULD NOT FIX IT, BECAUSE IT WAS A BODY SHOP ISSUE. UPDATED 06/18/10.*JB

Electrical System
Filed Nov 30, 200950,000 milesNY

UNDER NORMAL OPERATING CONDITIONS, 2004 TOYOTA SIENNA XLE LIMITED WITH HID HEADLIGHTS, HAD PREMATURE HEADLIGHT FAILURE. MECHANIC DIAGNOSED THE PROBLEM AS A FAULTY TRANSFORMER AND REPLACED IT UNDER WARRANTY. WITHIN A FEW WEEKS, THE OTHER SIDE TRANSFORMER FAILED. MECHANIC REPLACED THAT TRANSFORMER. WITHIN A FEW DAYS, THAT TRANSFORMER FAILED TOO. ISSUE CURRENTLY UNDER INVESTIGATION WITH TOYOTA. *TR

Structure › Body › Door
Filed Nov 30, 200962,000 milesGA

TOYOTA SIENNA LE 2004 PASSENGER SIDE POWER SLIDING DOOR DOES NOT WORK AS INTENDED. IT CAN ONLY BE OPERATED FROM THE OUTSIDE BY PULLING THE HANDLE AND GETTING THE DOOR STARTED. NONE OF THE REMOTE BUTTONS WILL CAUSE THE DOOR TO OPEN. THE DOOR CAN NOT BE OPENED FROM THE INSIDE OF THE CAR. *TR

Visibility › Sun/Moon Roof Assembly
Filed Nov 30, 2009124,949 milesKY

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING 50 MPH SHE HEARD AN EXTREMELY LOUD NOISE COMING FROM THE ROOF OF THE VEHICLE. SHE PULLED OVER AND DISCOVERED THE NOISE SHE HAD HEARD WAS THE SUNROOF WHICH HAD VIOLENTLY EXPLODED. A TEMPORARY REPAIR WAS MADE TO THE VEHICLE. THE VEHICLE WAS IN THE PROCESS OF BEING TAKEN TO AN AUTHORIZED DEALER FOR REPAIR. THE FAILURE MILEAGE WAS 124,949. THE CURRENT MILEAGE WAS 125,249. UPDATED 01/25/10 *BF THE REPAIRS WERE PAID FOR THROUGH THE CONSUMERS INSURANCE COMPANY. THE REPAIR TECHNICIAN NOTED THAT THERE WAS NO EVIDENCE OF ANY FOREIGN OBJECT HAVING IMPACTED THE GLASS. NO FURTHER PROBLEMS SINCE THE REPAIR. UPDATED 01/26/10.*JB

Vehicle Speed ControlCrash
Filed Nov 30, 200998,500 milesIN

TOYOTA SIENNA LE 2004 SUDDENLY ACCELERATED WHILE BRAKE PEDAL WAS PRESSED ON A PARKING. CAR CRASHED INTO THE WALL BECAUSE IT WAS ONLY A FEW FEET IN FRONT OF THE VEHICLE. *TR

Structure › Body › Door
Filed Nov 30, 200956,269 milesGA

CABLE ON RIGHT POWER SLIDING DOOR ASSEMBLY WAS RUSTED. PRESENTED PROBLEM TO TOYOTA DEALER 10/27/09. WAS TOLD THAT THE ENTIRE MECHANISM WOULD NEED REPLACING SINCE CABLE ITSELF IS NOT SOLD ALONE. IN THE PROCESS OF CLOSING DOOR TODAY, THE CABLE SNAPPED. DOOR IS NOW INOPERABLE BOTH IN POWER AND MANUAL MODE. SAFETY CONCERN SINCE CHILDREN RIDE IN THAT PART OF VEHICLE AND NEED TO EXIT ON RIGHT SIDE AT SCHOOL (CURBSIDE). *TR

Structure › Body › Door1 injured
Filed Nov 25, 200977,000 milesMD

WE OWN A 2004 TOYOTA SIENNA AND THE CABLE IN THE AUTOMATIC DOOR GOT FRAYED AND CAUGHT IN THE MOTOR. THE DOOR WAS STUCK OPEN. MY HUSBAND HAD TO FORCE IT CLOSED SO WE COULD DRIVE OUR FOUR KIDS HOME AND THE DOOR FELL OFF! HE HAD TO FORCE IT BACK ON AND LOCK IT SO WE COULD GET HOME. ONLINE SEARCHES SHOW ME MANY OTHER PEOPLE HAVE HAD THIS SAME PROBLEM WITH THE AUTOMATIC DOOR FOR THAT YEAR'S MODEL. *TR

Latches/Locks/Linkages › Doors › Latch
Filed Nov 23, 200960,000 milesMO

TL* THE CONTACT OWNS 2004 TOYOTA SIENNA. WHILE PARKED ON A DOWNWARD INCLINE, THE REAR DRIVER SLIDING POWER DOOR OPENED AND THEN ABRUPTLY CLOSED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN ORDERED THE LATCH ASSEMBLY BECAUSE THE BOTTOM DOOR LATCH HAD FRACTURED. THE FAILURE MILEAGE WAS 60,000. THE CURRENT MILEAGE WAS 60,500. UPDATED 12/09/09 *BF UPDATED 12/10/09.*JB

Structure › Body
Filed Nov 20, 200970,000 milesIL

POWER SLIDING DOOR ON RIGHT SIDE (DRIVER SIDE) OF VEHICLE FAILED. CABLE BROKE AND DOOR WOULD NOT CLOSE. ATTEMPTED TO MANUALLY CLOSE THE DOOR BUT CABLE HAD JAMMED THE DOOR IN THE OPEN POSITION. WIFE DROVE THE CAR HOME THIS WAY. I CUT THE BROKEN CABLE AND REMOVED THE ENDS SO DOOR FUNCTIONS MANUALLY. $1200 DOLLARS TO REPAIR DOOR. I ELECTED NOT TO SPEND $1200 TO REPAIR A CABLE. CABLE IS PART OF AN ASSEMBLY THAT INCLUDES THE MOTOR. I INSPECTED THE REASON FOR THE PREMATURE FAILURE AND DETERMINED THE REASON THE CABLE BROKE WAS BECAUSE OF A DOOR REAR HINGE FAILURE. PIN HAD WORN OUT SLIGHTLY CAUSING THE REAR OF THE DOOR TO SAG AND THEREFORE CATCHING THE CABLE AND BREAKING IT. I REPLACED THE HINGE MYSELF COSTING $100 AND THE DOOR FUNCTIONS MANUALLY. THIS CAR WAS MAINTAINED REGULARLY BY TOYOTA AND DOOR HINGES GREASED. A HINGE SHOULD NEVER HAVE FAILED AT 4 YEARS OF LIFE. WHAT KIND OF STEEL IS TOYOTA USING? *TR

Latches/Locks/Linkages
Filed Nov 18, 200973,000 milesFL

THE CABLE WHICH OPENS AND CLOSES THE LEFT SIDE SLIDING DOOR BROKE. THE DOOR JAMMED AND WOULD ONLY OPEN ABOUT 6 TO 8 INCHES. THE DEALER TOLD ME THAT THE CABLE WAS RUSTED THROUGH. *TR

Structure › Body › Door
Filed Nov 17, 2009101,000 milesIL

I HAVE A 2004 TOYOTA SIENNA XLE MINIVAN. A SMALL WIRE SNAPPED ON THE PASSENGER SIDE POWER DOOR. I AM NOT ABLE TO OPEN THE DOOR AUTOMATICALLY OR MANUALLY. THE ONLY WAY TO FIX IS TO HAVE TOYOTA INSTALL NEW MOTOR FOR $1800 WHICH IS WAY TOO EXPENSIVE FOR SOMETHING THAT IS A NECESSARY COMPONENT IN A VAN. *TR

Seats › Front Assembly › Seat Heater/Cooler
Filed Nov 15, 200932,000 milesWV

FRONT DRIVER SEAT HEATER QUIT WORKING. *TR

Latches/Locks/Linkages
Filed Nov 11, 2009110,000 milesTX

2004 TOYOTA SIENNA SLIDING DOORS MALFUNCTIONING. OVER TIME, THE DOORS APPEAR TO WEAR OUT AND WILL NOT OPEN FROM THE INSIDE OR THE OUTSIDE OF THE VEHICLE. THEY CANNOT BE OPENED MANUALLY OR BY USING THE POWER OPERATION FEATURE. THE DEALER WAS ABLE TO OPEN IT AND ADJUST IT BUT TOLD US THAT IT WILL HAPPEN AGAIN UNLESS WE PAID APPROXIMATELY $1200 PER DOOR TO REPLACE THE WORN PARTS. WE ARE CONCERNED ABOUT GETTING TRAPPED IN THE VEHICLE. *TR

Structure
Filed Nov 10, 200965,000 milesNM

THE PASSENGER AND DRIVER SIDE MIDDLE (SLIDING) DOORS OF OUR 2004 TOYOTA SIENNA HAVE FROZEN SHUT EACH WINTER FOR 5 YEARS. AFTER MELTING FREE THE DRIVERS SIDE DOOR CAME SUDDENLY OPEN A FEW TIMES WHILE WE WERE DRIVING DOWN THE ROAD. NOW THE AUTOMATIC OPEN/CLOSE HAS STOPPED WORKING AT ALL. *TR

Structure › Body › Door1 injured
Filed Nov 10, 200999,800 milesNJ

2004 TOYOTA SIENNA SLIDING DOOR CABLE SNAPPED, CAR WAS PARKED ON HILL AND DOOR SLIDE CLOSED ON RIGHT HAND OF DRIVER WHO WAS ENTERING VEHICLE. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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