Page 20 of 42 · complaints 951–1,000 of 2,062

2004 Toyota Sienna complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Structure › Body › Door
Filed Apr 27, 201074,000 milesMA

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED WITH THE PASSENGERS SIDE SLIDING DOOR OPEN, THE CONTACT WAS UNABLE TO CLOSE THE DOOR. SHE ATTEMPTED TO UTILIZE THE KEYLESS REMOTE BUT TO NO AVAIL. SHE THEN ATTEMPTED TO CLOSE THE DOOR MANUALLY BUT WHEN DOING SO, BROKE A CABLE. THE DOOR WAS NO LONGER BEING UTILIZED DUE TO THE MALFUNCTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 74,000 AND THE CURRENT MILEAGE WAS 74,412. UPDATED 10/13/10*BF UPDATED 10/19/10

Structure › Body › Door
Filed Apr 27, 201061,000 milesMD

DRIVERS SIDE PASSENGER SLIDING DOOR WILL NOT OPEN. THIS OCCURRED ON APRIL 27TH 2010. I WAS TRYING TO OPEN THE DOOR TO LET MY CHILDREN OUT OF THE VAN, AND IT WOULDN'T BUDGE. I CHECKED TO MAKE SURE THAT THE DOORS WERE UNLOCKED. THEY WERE BUT DOOR STILL WOULD NOT OPEN. *TR

Engine and Engine Cooling › Cooling System
Filed Apr 26, 2010NJ

2004 TOYOTA SIENNA. ORIGINAL RADIATOR REPLACED DUE TO LEAK @ 21K MILES. RADIATOR REPLACED A SECOND TIME DUE TO LEAKS AT TOP L & R SIDES, NEAR END TANKS @ 80K MILES. RADIATOR IS NOW IN NEED OF ANOTHER REPLACEMENT @130K MILES DUE TO LEAKS AT THE SAME LOCATION. ALL RADIATORS HAVE BEEN REPLACED BY TOYOTA DEALER. *TR

Structure › Body › Door
Filed Apr 26, 201046 milesIN

THE POWER SIDE DOOR CABLE ON MY 2004 SIENNA IS CRACKING. THE CABLE HASN'T SNAPPED, YET, BUT IF WE KEEP USING THE DOOR, IT WOULD, CREATING A VERY HAZARDOUS SITUATION. THE DOOR IS UNUSABLE NOW. *TR

Vehicle Speed Control
Filed Apr 26, 2010OH

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING AT APPROXIMATELY 10 MPH, THE CONTACT EASED PRESSURE OFF THE ACCELERATOR PEDAL BUT THE VEHICLE SUDDENLY ACCELERATED. HE DEPRESSED THE BRAKE PEDAL TO PREVENT THE VEHICLE FROM CRASHING INTO ANOTHER VEHICLE IN FRONT. THE VEHICLE CONTINUED TO ACCELERATE UNTIL HE TURNED OFF THE IGNITION. WHEN HE RESTARTED THE VEHICLE, IT SEEMED TO FUNCTION NORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE HE WAS INFORMED THAT THE PROBLEM WAS CAUSED BY THE FLOOR MAT. THE VIN WAS UNAVAILABLE AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE UNKNOWN. UPDATED 06/25/10.*LJ UPDATED 06/29/10.*JB

Latches/Locks/Linkages
Filed Apr 25, 201052,195 milesWA

SIENNA 2004 LE ATTEMPTING TO OPEN THE PASSENGER SIDE REAR POWER SLIDING DOOR THE MECHANISM MADE A CLICKING SOUND AND THE CABLE SNAPPED. THE MOTOR STILL APPEARS TO BE FUNCTIONING BUT ONE OF THE 2 CABLES OPERATING THE DOOR (BRAIDED METAL CABLE) SNAPPED AND NOW THE DOOR ONLY SLIDES PART WAY OPEN IN THE 'MANUAL' MODE. I HAVE ONLY 83,000 KMS ON THIS 2004 SIENNA LE AND WAS SHOCKED TO SEE THIS FAILURE. HOWEVER, I FEEL LUCKY THAT NEITHER OF MY CHILDREN WERE INJURED BY THE CABLE OR MECHANISM FAILURE. NOW I AM OPERATING THE DOOR IN MANUAL MODE BUT IT IS NOT OPENING CORRECTLY AND I AM WORRIED THAT IT MAY OPEN INCORRECTLY AND CAUSE A SAFETY HAZARD. *TR

Structure › Body › Door
Filed Apr 23, 2010102,405 milesMN

I WAS SHUTTING DOOR WHEN POWER SLIDING DOOR STUCK HAD TO MANUAL OVERRIDE TO SHUT. CABLE BROKE. BROUGHT TO DEALER THEY CUT THE CABLE TO ALLOW DOOR TO OPEN. THEN OTHER DOOR HAD SAME THING HAPPEN 6 HOURS LATER. BOTH DOORS, DIFFERENT INCIDENTS, SAME DAY. *TR

Structure
Filed Apr 23, 201082,000 milesMI

THE AUTOMATIC SLIDING DOORS ON OUR 2004 TOYOTA SIENNA WILL NOT OPEN OR CLOSE. THIS LOCKS MY CHILDREN IN THE BACK WITHOUT SAFE ACCESS TO EXIT. *TR

Structure › Body › Door1 injured
Filed Apr 22, 2010OH

THE CABLE TO THE AUTOMATIC PASSENGER SIDE SLIDING DOOR RUSTED AND SNAPPED. WE PUSHED THE BUTTON BY THE STEERING WHEEL TO MAKE IT A MANUAL DOOR SINCE IT WAS GOING TO COST BETWEEN 1,400 AND 1,600 DOLLARS DEPENDING ON THE DEALERSHIP WE ASKED. HOWEVER THE ONLY WAY TO CLOSE THE DOOR ONCE FULLY OPENED IS TO REACH INSIDE THE DOOR AND PULL THE INSIDE HANDLE TO UNLOCK THE HOLDING MECHANISM TO KEEP THE DOOR FROM SLIDING SHUT. MY 10 YEAR OLD SON WAS GETTING OUT OF THE CAR AND SHUTTING THE DOOR BY USING THE INSIDE HANDLE TO UNLATCH THE DOOR WHEN HIS FINGERS WERE SMASHED IN THE DOOR. *TR

Structure › Body › Door
Filed Apr 22, 2010125,000 milesVA

SIENNA 2004 XLE VAN. THE REAR SIDE POWER DOOR STOPPED WORKING. THE CABLE HAD BROKEN AND HENCE THE POWER DRIVE FOR OPENING AND CLOSING THE DOOR WOULD NOT WORK. THE DOOR COULD BE OPENED BY SLIDING THE DOOR MANUALLY. I TOOK THE VAN INTO THE DEALERSHIP TO HAVE THE PART REPLACED. THEY WERE UNABLE TO GET TO THE REPAIR AND WE WERE LEAVING TOWN. I ASKED THEM IF THE CAR WAS SAFE TO DRIVE AS THERE WAS NO WAY TO DISABLE THE DOOR FROM USE AND THERE WOULD BE CHILDREN IN THE REAR WHO WOULD BY HABIT REACH TO OPEN THE DOOR. THE SERVICE MANAGER ASSURED ME IT WAS FINE - ONLY DIFFICULT TO OPEN MANUALLY AND EVEN CAME TO THE VEHICLE TO DEMONSTRATE. THE NEXT MORNING, MY HUSBAND DROVE THE VAN TO ON ERRANDS BEFORE LOADING UP TO TAKE IT ON VACATION. HE UNTHINKINGLY OPENED THE REAR PASSENGER DOOR RESULTING IN THE FAR BACK SIDE WINDOW SHATTERING AND THE DOOR FALLING OFF ONTO THE GROUND. IF THERE HAD BEEN SOMEONE SEATED IN THE VEHICLE, THEY WOULD HAVE BEEN COVERED IN GLASS. IF A CHILD HAD OPENED THE DOOR, IT WOULD HAVE FALLEN ON HIM. WE TOOK THE VAN TO THE DEALERSHIP AND CALLED THE TOYOTA CORPORATE LINE - BOTH REFUSED TO ACKNOWLEDGE THAT THE ISSUE WAS A SAFETY PROBLEM WE TOOK THE CAR TO AN INDEPENDENT REPAIR SHOP WHO TOLD US THAT THE CABLE SYSTEM WAS NO LONGER AVAILABLE AND HAD BEEN REPLACED BY A DIFFERENT SYSTEM WHICH MAY HAVE BEEN BECAUSE OF THE POTENTIAL SAFETY AND POOR ENGINEERING DESIGN. I WROTE LETTERS TO TOYOTA BUT RECEIVED NO RESPONSE. *TR

Structure › Body › Door
Filed Apr 21, 201084,300 milesNC

I AM WRITING YOU BECAUSE OF AN APPARENT CONTINUING ISSUE WITH THE AUTOMATIC SLIDING DOOR ON MY 2004 TOYOTA SIENNA, PASSENGER SIDE. IN 2009 THE DOOR QUICK FUNCTIONING ALTOGETHER. WE TOOK IT TO THE DEALER AND WERE TOLD THAT THE MOTOR NEEDED REPLACING. THE DOOR WOULD NOT OPEN MANUALLY OR AUTOMATICALLY AND BECAUSE WE HAVE SMALL CHILDREN WE NEEDED THAT DOOR TO WORK PROPERLY. WE HAD THE MOTOR REPLACED AT COST OF $761 ON JUNE 3, 2009. NOW LESS THAN A YEAR LATER THE SAME DOOR IS NOT WORKING AGAIN. NOW THE DEALER IS TELLING US THAT WE YET ANOTHER PART WITHIN THE DOOR REPLACED FOR A COST OF $1,100. AFTER RESEARCHING THIS SUBJECT ON THE INTERNET THERE SEEMS TO BE A CONSISTENT PROBLEM WITH THESE AUTOMATIC DOORS ON TOYOTA'S. I AM NOT TRYING TO PILE ON TOYOTA WHILE THEY ARE HAVING QUALITY ISSUES. I ACTUALLY OWN A TOYOTA TRUCK TOO. HOWEVER, I DO WANT THE AUTOMATIC DOOR TO WORK AS IT SHOULD AND NOT TO HAVE THE MOTOR REPLACED EVERY 8 MONTHS. THE SAFETY MECHANISM ON THESE DOORS DOES NOT FUNCTION AS THEY SHOULD EITHER. I HAVE NOTICE THAT IF THE BOTTOM TO CLOSE THE DOOR IS PUSHED AND SOMEONE IS IN-BETWEEN THE DOOR AND THE FRAME THAT THERE IS A GREAT DEAL OF PRESSURE APPLIED BEFORE THE DOOR WILL REVERSE. IF A CHILD WERE TRAPPED IN-BETWEEN THEN IT COULD CAUSE SOME SERIOUS INJURY. FOR A ADULT THERE IS ENOUGH PRESSURE TO CAUSE PAIN. THERE ARE SOME SERIOUS ISSUES WITH THESE AUTOMATIC DOORS THAT NEED TO BE ADDRESSED. *TR

Latches/Locks/Linkages
Filed Apr 21, 2010100,000 milesNJ

DRIVER SIDE PASSENGER DOOR ON A 2004 TOYOTA SIENNA MINI VAN WILL NOT CLOSE. NORMAL USE OF THE DOOR. IT IS ELECTRONIC OPENING AND CLOSING. HOWEVER THE DOOR GOES TO SHUT AND THEN CONTINUOUSLY OPENS BACK UP AS IF A SENSOR WON'T LET IT CLOSE. HOWEVER WHEN SWITCHING TO MANUAL, THE DOOR DOES NOT CLOSE EITHER. NOTHING IN THE DOOR RUNNER WOULD CAUSE IT NOT TO CLOSE, CLEANED OUT ALL DOOR RUNWAYS AND OPENINGS. SOMETHING WITH THE DOOR CLASP NOT CLOSING AROUND THE HATCH OF THE DOOR PREVENTS THE DOOR FROM REMAINING CLOSED. THE SAFETY ISSUE IS THE DOOR DOES ON SOME OCCASIONS START OPENING WHILE DRIVING. TOYOTA DEALER SAYS ITS OUR FAULT AND THAT IT WOULD COST CLOSE TO $2,000 DOLLARS TO FIX. MONEY IS NOT THE OBJECT HERE, IT IS A KNOWN ISSUE WITH MANY SIENNA OWNERS AND THIS IS JUST ANOTHER EXAMPLE OF THEIR POOR QUALITY WORKMANSHIP. *TR

Structure › Body › Door
Filed Apr 20, 2010138,800 milesIL

2004 TOYOTA SIENNA REAR SLIDING DOOR GUIDE WIRE SNAPPED. WAS TOLD BY TOYOTA IT WOULD COST ME 1500 - 1800 TO FIX. I HAVE TO PURCHASE ENTIRE DOOR MOTOR ASSEMBLY WITH GUIDE WIRE. *TR

Structure › Body
Filed Apr 20, 2010127,000 milesPA

I OWN A 2004 TOYOTA SIENNA. BOTH SIDE DOOR CABLES HAVE SNAPPED SEVERAL MONTHS AGO. I ASKED THE DEALER FOR AN ESTIMATE TO REPAIR BOTH DOOR CABLES AND THEY TOLD ME APPROX. $3200.00. I SAID NO THANK YOU! I HAVE BEEN USING THE DOORS MANUALLY SINCE THE CABLES SNAPPED. NO ONE AT THE DEALER TOLD ME USING THE DOOR MANUALLY WOULD BE A PROBLEM. TODAY, I TOOK A BOX OUT OF THE SIDE DOOR BEHIND THE DRIVERS DOOR. WHEN I ATTEMPTED TO CLOSE THE DOOR MANUALLY, THE SLIDING DOOR CAME OFF THE TRACK, DROPPED DOWN AND SCRATCHED THE SIDE PANEL AND BLEW OUT THE SIDE REAR WINDOW. I HAVE NEVER HEARD OF THIS HAPPENING. THANK GOD NO ONE WAS INSIDE WHEN THE WINDOW BLEW IN, THERE WAS GLASS EVERYWHERE. NO ONE WAS HURT. I HAD THE VAN TOWED TO THE DEALER. I WILL FIND OUT THE ESTIMATE TO REPAIR THE PROBLEM TOMORROW. I FEEL THESE CABLES SHOULD NOT HAVE SNAPPED IN THE FIRST PLACE. *TR

Structure
Filed Apr 19, 201071,000 milesNY

2004 TOYOTA SIENNA POWER SLIDING DOOR CABLE SNAPPED AND RUINED SLIDING DOOR MOTOR. DEALER TO CHARGE $2000 FOR FIX. 1 YEAR EARLIER PASSENGER DOOR CABLE SNAPPED. SAME ISSUES. *TR

Service Brakes, Hydraulic
Filed Apr 19, 201068,734 milesPA

TL*-THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH THE BRAKES BEGAN TO ENGAGE WITHOUT PRESSURE APPLIED TO THE BRAKE PEDAL. THERE WAS AN ILLUMINATION OF THE ANTI-LOCK BRAKE SYSTEM WARNING LIGHT. THE FAILURE WAS A FIRST TIME OCCURRENCE. THE VEHICLE WAS TAKEN TO THE DEALER FOR SERVICE REPAIR. THE TECHNICIAN REPLACED THE STEERING ANGLE SENSOR. THE FAILURE MILEAGE WAS 68,734. THE CURRENT MILEAGE WAS 160,000.

Latches/Locks/Linkages
Filed Apr 19, 201098,000 milesIL

PASSENGER SLIDING (MANUAL DOOR, NOT ELECTRIC VERSION) DOOR WILL NOT UNLATCH WHEN TRYING TO OPEN. OPENS ABOUT 1/2 INCH, BUT DOES NOT MOVE ANY FARTHER (THIS IS NOT A FREEZE/ICE ISSUE, IT IS HAPPENING ALL THE TIME IN WARM WEATHER). LATCH APPEARS NOT TO BE UNLATCHING. IF I PULL REALLY HARD, GRABBING ON THE SLIDING DOOR FROM THE OUTSIDE WHILE THE FRONT PASSENGERS DOOR IS OPEN(SO I CAN GRAB THE SLIDING DOOR WITH 2 HANDS), I CAN GET THE DOOR TO FINALLY OPEN. NO WAY TO DO IT WITHOUT DOING THAT. USED TO BE OCCASIONAL, BUT HAPPENING ALL THE TIME NOW. DRIVING WITH DOOR PARTIALLY OPEN IS A SAFETY CONDITION. NOT BEING ABLE TO OPEN THE DOOR IN AN EMERGENCY IS A SAFETY ISSUE. HAVING KIDS GET IN ON THE ROAD SIDE OF THE STREET IS A SAFETY ISSUE. *TR

Steering
Filed Apr 18, 201062,088 milesNJ

RUST / CORROSION ON STEERING COMPONENTS WHICH CAUSED MAJOR HANDLING PROBLEMS. DEALER STATED THAT HIS MECHANIC WOULD NOT DRIVE THE VEHICLE OFF THE DEALER PREMISES AND THAT THE INTERMEDIATE SHAFT REQUIRED REPLACEMENT. *TR

Latches/Locks/Linkages1 injured
Filed Apr 17, 201098,000 milesNJ

CAR PARKED ON HILL WHILE OPENING THE POWER SLIDING DOOR CABLE SNAPPED AND DOOR SLID CLOSED ON HAND. DOOR CABLE IS A SMALL THIN CABLE THE DOOR MOTOR PULLS ON IN BOTH DIRECTIONS TO OPEN AND CLOSE. CABLE RUSTED THROUGH THERE IS NO MAINTENANCE SCHEDULE OR WAY TO INSPECT CABLE. CABLE RUSTED AND BROKE WITHIN DOOR. CABLE SHOULD HAVE BEEN MADE OF STAINLESS STEEL OR SOME NONE CORROSIVE MATERIAL. THERE ARE A LARGE NUMBER OF COMPLAINTS FOR THIS ONLINE. A SMALL CHILD WOULD BE IN DANGER DUE TO THE WEIGHT OF THIS DOOR. *TR

Structure › Body › Door
Filed Apr 17, 2010128,000 milesNM

MY 2004 TOYOTA SIENNA LE POWER DOOR, PASSENGER SIDE, HINGE IS LOOSE FROM ITS TRACK AND THE DEALER WANTS $500 TO REPAIR. MY VAN HAS 128,000 MILES BUT THE REASON WE BOUGHT THE TOYOTA AND NOT THE HONDA WAS BECAUSE OF TOYOTA'S REPUTATION. I REALIZE THE VAN HAS OVER 100,000 MILES BUT I THOUGHT THIS PART SHOULD HAVE LASTED LONGER. THE DOOR NOW ONLY WORKS MANUALLY AND IS DIFFICULT TO OPEN THUS IT'S A REAL HASSLE IF YOU HAVE KIDS IN THE BACK SEAT. IT SEEMS TO HAVE FAILED PREMATURELY AS I THOUGHT TOYOTAS LASTED LONGER. THE DEALER HAS ORDERED THE PART AND THIS IS A TWO WEEK TURNAROUND ITEM BUT AFTER READING THE BLOGS I NEED TO FILE A COMPLAINT AS THIS TYPE OF PROBLEM LOOKS TO BE QUITE COMMON. MY OTHER VEHICLE IS A TACOMA 2005 AND IT HAS A FEW COSMETIC PROBLEMS AS WELL. SPECIFICALLY, THE SUN VISORS ARE DEFECTIVE; I REPLACED THE DRIVERS SIDE AT A COST OF $75 AND THE PASSENGER IS DOING THE SAME THING. MY NEXT VEHICLE WILL BE A HONDA. *TR

Structure › Body › Door
Filed Apr 17, 201075,000 milesCA

BOTH OF THE SLIDING DOORS ON MY 2004 SIENNA ARE NOT OPENING. THE MANUAL DOOR IS LOCKED AND WILL NOT OPEN FROM BOTH THE INSIDE AND OUTSIDE. THE POWER DOOR WILL OPEN AN INCH OR TWO AND THEN LOCKS UP. *TR

Seat Belts
Filed Apr 17, 201010,000 milesVA

THE SEATBELTS IN THE MIDDLE ROW DO NOT ALWAYS WORK PROPERLY. THEY FREQUENTLY LOCK UP OR DON'T FLOW SMOOTHLY FROM THE BELT CASE. IT CONCERNS ME THAT THE SEAT BELTS WILL NOT PROPERLY RESTRAIN MY CHILDREN IN THE EVENT OF AN ACCIDENT. THIS HAPPENS SEVERAL TIMES A WEEK. *TR

Structure › Body › Door
Filed Apr 17, 201030,000 milesVA

THE SLIDING DOOR ON MY SIENNA BROKE. I LOOKED ONLINE SEVERAL YEARS AGO WHEN THIS HAPPENED, AND NOTICED THIS APPEARS TO BE A COMMON PROBLEM WITH THE SIENNA. SINCE IT NO LONGER AUTOMATICALLY OPENS/CLOSES, IT NEEDS TO BE CLOSED MANUALLY. BUT, THE DOOR IS VERY HEAVY AND IT IS DIFFICULT TO CLOSE IT SECURELY. IN FACT, MY CHILDREN ARE UNABLE TO CLOSE IT BECAUSE OF ITS WEIGHT AND THEREFORE THE DOOR MUST ALWAYS BE CHECKED. WHEN THE DOOR BROKE, I WAS OUT WITH ALL 3 OF MY CHILDREN AND BASICALLY STRANDED BECAUSE I CERTAINLY COULDN'T DRIVE THE CAR WITH A DOOR THAT WOULDN'T CLOSE. WE HAD TO CUT THE CORD TO FREE THE DOOR AND ALLOW IT TO CLOSE IN ORDER TO GET HOME. ALSO -- RELATED TO SLIDING DOORS...THE OTHER SLIDING DOOR ON MY SIENNA DOES WORK. HOWEVER, IT DOESN'T NOT STOP SLIDING WHEN IT COMES INTO CONTACT WITH A PERSON. IT CONTINUES TO APPLY PRESSURE TO THE PERSON STANDING IN THE DOORWAY UNTIL IS SQUEEZES YOU QUITE TIGHT...THEN FINALLY LETS UP. (I KNOW THIS FROM PERSONAL EXPERIENCE.) SO FAR, MY KIDS HAVEN'T HAD THEIR HANDS CLOSED IN THE DOOR, BUT I'M SURE THAT IF THEY DO, IT WILL BE A VERY VERY UNPLEASANT EXPERIENCE. I THOUGHT THE SLIDERS WERE SUPPOSED TO STOP SLIDING IF THEY MET ANY RESISTANCE AT ALL. OVERALL, I'M PRETTY UNHAPPY ABOUT THE DOOR SITUATION. *TR

Tires
Filed Apr 17, 201060,000 milesMI

ON NOVEMBER 30, 2009, I GOT A FLAT TIRE, AND CALLED AAA TO PUT ON THE SPARE. WHEN THEY ARRIVED AND LOOKED UNDER MY CAR, THEY DISCOVERED THAT I NO LONGER HAD A SPARE TIRE! IT HAD APPARENTLY FALLEN OFF AT SOME POINT PREVIOUSLY. I THINK IT MAY HAVE FALLEN OFF IN LATE SEPTEMBER OF 2009, AS I DID NOTICE SOMETHING BUMPING AROUND UNDER THE CAR ON A TRIP ON THE HIGHWAY. *TR

Steering › Rack and Pinion
Filed Apr 16, 201070,000 milesMA

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE STEERING RACK ALTERNATED BETWEEN MANUAL AND POWER. THE FAILURE OCCURRED TWICE AND SEEMED TO OCCUR ONLY IN WINTER MONTHS. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC AND THE STEERING RACK FROM THE FIREWALL TO THE TIE ROD ENDS WERE REPLACED AT THE OWNERS EXPENSE. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE PROBLEM WAS NOT COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. THE CURRENT MILEAGE WAS APPROXIMATELY 81,500.

Structure
Filed Apr 15, 201078,000 milesNY

PASSENGER SLIDING DOOR CABLE CORRODED AND SNAPPED. *TR

Structure › Body › Door
Filed Apr 15, 2010121,000 milesCA

TOYOTA SIENNA '04 DRIVER SIDE DOOR HAS A LOUD CLUNKING SOUND WHEN OPENING AND CLOSING DOORS. TOYOTA ISSUED A LETTER TO CUSTOMERS TO GET THE DOOR FIXED BUT I NEVER GOT A LETTER. WHY DID TOYOTA SENT OUT LETTER TO FIX THE PROBLEM AND NOT CALL IT A RECALL. PLEASE HELP TO GET MY DOOR FIX. *TR

Structure › Body › Door
Filed Apr 14, 201067,256 milesWA

PASSENGER SIDE POWER SLIDING DOOR CABLE SNAPPED. THE CABLE IS BROKEN AND HANGING OUTSIDE OF THE DOOR. TOYOTA DEALER SAYS WE NEED A NEW MOTOR AND CABLE COSTING $1600. THERE IS A SERVICE BULLETIN OUT ON THIS TOYOTA IS AWARE OF THE PROBLEM BUT NOT FIXING IT OR RECALLING IT. WE HAD TO DRIVE WITH THE DOOR OPEN BECAUSE WE COULD NOT CLOSE IT. IT IS STILL NOT WORKING. *TR

Steering
Filed Apr 13, 2010149,000 milesRI

I BEGAN RECENTLY HAVING DIFFICULTY IN STEERING MY 2004 TOYOTA SIENNA MINIVAN. THE STEERING WOULD BIND AND REQUIRE INCREASED EFFORT WHEN THE VEHICLE WAS MAKING TURNS. THIS HAPPENS CONSTANTLY AND IS GETTING WORST. I TOOK THE VEHICLE TO BALISE TOYOTA IN WARWICK, RHODE ISLAND TO BE REPAIRED. THEY STATED IT WAS A PROBLEM WITH THE POWER STEERING DRIVE BELTS AND THEY REPLACED THEM. HOWEVER THE VEHICLE CONTINUES TO HAVE EXTREME DIFFICULTY IN STEERING AND IT CONTINUES TO BIND. I BELIEVE THIS IS A THREAT TO MY FAMILIES AND MY SAFETY IF WE CONTINUE TO DRIVE THIS VEHICLE. I HAVE CHECK THE WEBSITES ON TOYOTA DEFECTS AND I BELIEVE IT IS A PROBLEM WITH CORROSION OF THE STEERING UNIVERSAL JOINTS. *TR

Structure › Body › Door
Filed Apr 13, 2010108,000 milesOH

EVENTS LEADING UP TO FAILURE: OPENING THE DRIVER'S SIDE SLIDING DOOR VIA AUTOMATIC OPEN BUTTON ON KEY FOB FAILURE: CABLE IN TRACK OF DOOR SNAPPED (IT ONLY HAPPENED ONCE), CAUSING THE DOOR TO BE RENDERED USELESS --- IT NO LONGER OPENS OR CLOSES, EVEN WHEN IN 'MANUAL' MODE. WHAT WAS DONE TO CORRECT FAILURE? I TOOK IT TO A REPAIR SHOP, WHO INFORMED ME THAT IT WAS GOING TO COST AROUND $1500 TO FIX. SO, FOR NOW, NOTHING HAS BEEN DONE TO FIX THE PROBLEM. I WILL HAVE TO CONTINUE TO LOAD MY 3 CHILDREN (ALL UNDER THE AGE OF 5) IN AND OUT OF THEIR CAR SEATS VIA THE REMAINING, WORKING DOOR. IN ORDER TO DO SO, I'M HAVING TO SET MY 3-MONTH OLD DOWN IN THE PARKING SPACE NEXT TO WHEREVER WE PARK IN ORDER TO STRAP THE 2-YEAR OLD IN (OR OUT), AND HELP THE 4 YEAR OLD WITH HER BELT...ALL THE WHILE HOPING THAT A CARELESS DRIVER DOESN'T BARREL INTO THE SPACE AND MOW THE INFANT OVER. SEEMS LIKE A SAFETY CONCERN TO ME. *TR

Structure › Body
Filed Apr 12, 201080,000 milesMA

POWER SLIDING DOORS ARE ACTUATED BY CABLES. CABLE ON DOOR 1 SNAPPED AND WAS HANGING FROM VEHICLE, POSING A DANGER TO PEDESTRIANS. AFTER CABLE WAS CUT WITH TOOLS, DOOR COULD BE OPERATED MANUALLY. CABLE ON DOOR 2 SNAPPED AND CAUGHT ON BODYWORK. AS MOTOR STRAINED TO RETRIEVE THE CABLE, THE CABLE SHEARED AND SNAPPED PLASTIC FITTINGS AND METAL LATCHES. DOOR IS NOW COMPLETELY STUCK AND IS A DANGER TO PASSENGERS AND DRIVER ALIKE. DOOR 2 CANNOT BE USED FOR INGRESS OR EGRESS. *TR

Structure
Filed Apr 11, 201030,000 milesLA

I AM THE ORIGINAL OWNER OF A 2004 TOYOTA SIENNA. THE DASHBOARD IS FULL OF HAIRLINE CRACKS. THEY STARTED ON THE SIDES NEAR THE A/C VENTS, TRAVELING TOWARDS THE CENTER OF THE DASH. FIRST APPEARED IN 2007. NOW THE DASHBOARD IS COVERED WITH CRACKS. TOOK IT TO THE DEALER AND COMPLAINED THAT IT WAS A DEFECT. SERVICE DEPT DIDN'T SEEM TO WANT TO DEAL WITH IT. FINALLY THEY TOOK PICTURES THEN SAID THEY WOULD HAVE TO SEND THE PICTURES OFF AND THEY WOULD GET BACK TO ME, WHICH THEY NEVER DID. CALLED THE SERVICE DEPT AND THEY DISMISSED ME SAYING IT WAS NOT COVERED. I DON'T THINK THEY EVER SENT THE PICTURES IN. THE CRACKS GET WORSE EVERY WEEK - LONGER, AND NEW ONES APPEAR. THIS IS CLEARLY A DEFECT. THERE WERE NO EVENTS THAT TOOK PLACE TO CAUSE THIS, NO CRASH, NO FIRE. THE AUTOMOBILE IS WELL MAINTAINED. THIS IS A MANUFACTURER'S DEFECT. *TR

Vehicle Speed Control
Filed Apr 7, 2010WI

LTR FWD FM (WI) RE TOYOTA VEHICLES INCIDENTS OF SUDDEN UNINTENDED ACCELERATION FM OWNER OF A 2004 TOYOTA SIENNA EXPERIENCED AN INCIDENT. *TGW THE CONSUMER STATED THE VEHICLE ACCELERATED BETWEEN 95-100 MPH BEFORE SHE WAS ABLE TO SHUT THE VEHICLE OFF. SHE HAD BOTH FEET ON THE BRAKE, PRESSING AS HARD AS SHE COULD. THE DEALERSHIP SUGGESTED IT WAS THE FOOT FEED RUBBING AGAINST THE FLOOR MAT, BUT WHEN SHE LOOKED DOWN AT THE FLOOR MAT, IT DIDN'T APPEAR THAT WAS THE PROBLEM. *JB

Structure › Body
Filed Apr 7, 201071,000 milesCO

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHEN THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE PASSENGER SIDE SLIDING DOOR WOULD NOT CLOSE PROPERLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THAT THE FAILURE WAS RELATED TO THE SLIDING DOOR HINGE. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED WHEN THE COMPLAINT WAS FILED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 71,000.

Structure › Body › Door
Filed Apr 5, 201074,125 milesFL

ON OUR 2004 TOYOTA SIENNA XLE, THE PASSENGER SIDE POWER SLIDING DOOR CABLE SNAPPED MAKING THE DOOR INOPERABLE. WE HAVE CALLED THE TOYOTA CUSTOMER CARE TOLL FREE NUMBER NUMREOUS TIMES, ONLY TO HAVE BEEN PUT ON HOLD FOREVER WHILE THEY TEND TO THEIR "OTHER ISSUES". WE HAVE CONTACTED OUR LOCAL DEALER ONLY TO BE GIVEN A REPAIR PRICE AND THEN WAS TOLD THAT THIS WAS NOT A "MAJOR PROBLEM", MEANING THAT THIS WAS NOT THEIR RESPONSIBILTY. WHILE ONLINE INVESTIGATING THIS ISSUE, WE HAVE FOUND THAT WE ARE BY NO MEANS THE ONLY ONES WITH THIS PROBLEM AND THAT THIS IS A MAJOR PROBLEM. AT LEAST 50 OR MORE OF THE SAME PROBLEMS HAVE BEEN FOUND ON THIS AND NEWER MODELS. THE SLIDING DOORS ALSO HAVE BECOME FROZEN AND SOME CHILDREN HAVE EVEN BEEN INJURED. SOME VEHICLES HAVE THE DOOR FALL OFF COMPLETELY WHEN THE CABLE SNAPPED, INJURING PEOPLE. THIS IS A REAL MAJOR PROBLEM AND SAFETY ISSUE. WE FEEL THAT TOYOTA SHOULD TAKE THIS VERY SERIOUSLY AND STOP GIVING PEOPLE THE RUNAROUND AND ADMIT TO YET ANOTHER FLAW IN THEIR VEHICLES. THE SLIDING DOOR ISSUES AND THE SAFETY OF CUSTOMERS AND THEIR FAMILY ARE NOTHING TO PUT "ON HOLD" OR JUST THROW OFF TO THE SIDE AS NOT A MAJOR PROBLEM. WHAT IS IT GOING TO TAKE FOR TOYOTA TO REALIZE THIS? HOW MANY MORE INURIES AND POTENTIAL INCONVENIENCES MUST THE PUBLIC ENDURE? AS OF NOW THE VEHICLE HAS NOT BEEN REPAIRED AND THE DOOR CANNOT BE USED. WE FEEL THAT THIS IS THE RESPONSIBILTY OF TOYOTA. IN THE MEANTIME, WE WILL GET MORE ESTIMATES FOR THE REPAIR AND CONSIDER THE OPTIO

Latches/Locks/Linkages
Filed Mar 31, 201078,000 milesNJ

I OWN A 2004 TOYOTA SIENNA LE. THE REAR PASSENGER DOOR IS AUTOMATIC. ONE OF THE REASONS WHY WE PURCHASED THIS VEHICLE. IT HAS SINCE STOPPED WORKING. I WAS BRINGING THE KIDS HOME AND WENT TO DROP OFF ANOTHER CHILD. OPENED THE DOOR WITH THE POWER BUTTON, WORKED FINE. DOOR WOULD NOT SHUT. TURNED THE POWER OFF TO THE DOOR, STILL WOULD NOT SHUT. HAD TO DRIVE HOME WITH THE DOOR AJAR. CHILDREN NEEDED TO GET OUT THE DRIVERS SIDE REAR DOOR. MY HUSBAND TRIED TO OPEN THE DOOR AND COULD NOT. HE GAVE IT A GOOD TUG AND THE CABLE SNAPPED. WHEN WE CALLED OUR LOCAL TOYOTA DEALERSHIP, THEY TOLD US THAT THE MOTOR HAD TO BE REPLACED, TO THE TUNE OF $2,000. IT HAS NOT BEEN REPAIRED, SINCE WE CAN NOT AFFORD THAT. RESEARCHING IT ON THE INTERNET, MY HUSBAND FOUND THAT THERE WAS A "SAFETY NOTICE" THAT WENT OUT TO THE DEALERSHIPS, ASKING THAT THEY CHECK THE DOORS WHEN THE VANS ARE IN FOR ROUTINE MAINTAINENCE, TO ENSURE THAT A NEW CENTER BRACKET HAS BEEN PUT ON THE DOORS, TO HELP ALIEVATE THIS PROBLEM. WHEN HE CALLED UP TOYOTA CUSTOMER SERVICE TO ASK IF WE COULD FIND OUT IF THIS WAS DONE, HE WAS TOLD NO. THEY DO NOT GIVE THAT OUT, AND IF WE HAD BROUGHT THE CAR IN FOR OIL CHANGES, IT WOULD HAVE BEEN CHECKED. MY HUSBAND DOES OUR OIL CHANGES, EVERY 5,000 MILES, SO THERE WAS NOT NEED FOR US TO TAKE IT IN FOR MAINTAINANCE. HE ASKED IF THERE WAS ANY TYPE OF WARRANTY ON IT, SINCE THEY WOULD GIVE US NO INFORMATION. HE WAS TOLD NO, IF WE WERE PRIOR TOYOTA OWNERS, THEY WOULD HELP US, BUT SINCE THIS IS OUR FIRST

Structure › Body
Filed Mar 31, 2010111,000 milesMA

THE PASSENGER SIDE SLIDER DOOR HAS AGAIN FAILED ON OUR 2004 SIENNA. AFTER SEVERAL PROBLEMS WITH THE DOOR WHICH WERE REPAIRED UNDER WARRANTY, THE DOOR STOPPED WORKING ENTIRELY ABOUT TWO YEARS AGO. WE PAID TO HAVE THE DOOR MOTOR ASSEMBLY REPLACED. NOW THE DOOR ONCE AGAIN WILL NOT OPEN AT ALL, EVEN MANUALLY.

Latches/Locks/Linkages › Doors › Latch
Filed Mar 30, 2010NY

FAX ON BEHALF OF RE SAFETY CONCERN WITH HIS 2004 TOYOTA SIENNA MINIVAN, DURING WINTER MONTHS SLIDING DOORS FREEZE SHUT; REPLY ATTN CAROLINE/NYC OFFICE. *TGW WHEN THE TEMPERATURE FELL DURING THE WINTER MONTHS, THE SLIDING DOORS WOULD FREEZE SHUT AND THEY COULD NOT BE OPENED FROM THE OUTSIDE OR INSIDE. THE ONLY WAY FOR THE CONSUMERS CHILDREN TO ENTER THE VEHICLE, WAS THROUGH THE REAR HATCH. *JB

Structure › Body › Door
Filed Mar 29, 201060,000 milesTN

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PARKED ON AN INCLINE, THE REAR SLIDING DOOR WOULD NOT HOLD IN PLACE. THE CABLE FOR THE DOOR WAS ALSO FRAYED. ALSO IN FREEZING COLD WEATHER, THE DOOR ON THE PASSENGER SIDE WOULD NOT OPEN. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOUR TIMES IN REGARDS TO THE FAILURE, BUT THE CONTACT WAS NOT SURE IF THE VEHICLE WAS EVER REPAIRED AT THE DEALERSHIP. WHEN THE DEALER OPENED THE DOOR, HE NOTICED THAT IT WOULD NOT SHUT. THE CONTACT WAS INFORMED THAT SHE WOULD HAVE TO REPLACE THE DOOR MOTOR AND CABLE AT HER EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE CURRENT MILEAGE WAS APPROXIMATELY 103,000.

Unknown or Other
Filed Mar 28, 2010TX

2004 TOYOTA SIENNA. THE PASSENGER SIDE AUTOMATIC SLIDING DOOR WILL NOT OPEN AUTOMATICALLY OR FROM WITHIN. CHILDREN SITTING IN THE BACK THAT COULD NOT OPEN FROM THE INSIDE AND HAD TO CRAWL OUT OVER CAR SEATS TO THE OTHER DOORS. MYSELF INCLUDED WHEN I SHUT THE DOOR TO CLEAN THE INTERIOR. THE PASSENGER SIDE SEAT BELT (SECOND ROW CABIN CHAIR) WON'T RETRACT AND WAS CHECKED AND FOUND THAT THE SEAT BELT WAS NOT TWISTED TO CAUSE THE MALFUNCTION, BUT WITH THE DEVICE ITSELF. *CN

Unknown or Other
Filed Mar 26, 201077,500 milesMD

CABLE ON POWER REAR SLIDING DOOR OF 2004 TOYOTA SIENNA SNAPPED RENDERING DOOR USELESS

Structure › Body › Door
Filed Mar 25, 201010,000 milesNJ

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH, THE AUTOMATIC SLIDING DOOR FAILED TO OPERATE IN AN OPEN OR CLOSE POSITION DURING ACTIVATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON SEVERAL SEPARATE OCCASIONS. THE REPLACEMENT OF THE SLIDING DOOR SERVICE COST WAS $2,500. IN ADDITION, THE SLIDING DOOR HANDLES REQUIRED REPLACEMENT. THE FAILURE MILEAGE WAS 10,000. THE CURRENT MILEAGE WAS 129,000. THE VIN WAS UNAVAILABLE.

Latches/Locks/Linkages
Filed Mar 25, 201056,000 milesPA

2004 TOYOTA SIENNE LE, WITH ONLY 56,000 MILES, PASSENGER SIDE POWER SLIDING DOOR MADE A GRINDING NOISE WHEN IT OPENED AND NOW IT WILL NOT CLOSE. DEALERSHIP REPAIR COSTS ARE BETWEEN $1,500 AND $2,000. THAT'S AN OUTRAGE, TO PAY THAT MUCH JUST TO SHUT THE DARN DOOR!

Unknown or Other
Filed Mar 24, 201077,000 milesNY

BOTH REAR SLIDING DOORS REFUSE TO OPEN, INTERMITTENTLY AND RANDOMLY. THIS ISSUE HAPPENS WHEN WEATHER IS SOMEWHAT COLD AND WET FOR THE MANUAL SLIDING DOOR. FOR THE "AUTOMATIC" DOOR, IT HAPPENS CONTINUOUSLY. WE'VE HAD THE MOTOR REPLACED IN THE AUTOMATIC DOOR AND IT FIXED THE PROBLEM FOR 2 YEARS...BUT NOW IT HAS HAPPENED AGAIN. KIDS HAVE HAD TO GET INTO AND OUT OF THE CAR VIA THE BACK HATCH. MAJOR SAFETY CONCERN.

Latches/Locks/Linkages
Filed Mar 24, 201084,734 milesCA

RIGHT SIDE POWER SLIDING DOOR STICKING. MUST MANUALLY PULL HANDLE TO GET DOOR TO UNLATCH. ONCE THE DOOR IS IN MOTION, YOU CAN CONTROL(OPEN/CLOSE) WITH KEY CHAIN CONTROLLER OR BOTH POWER BUTTONS INSIDE VEHICLE. SAME PROBLEM IF THE DOOR IS IN OPEN POSITION, DOOR LATCH WILL NOT RELEASED WITH ANY POWER BUTTONS, MUST MANUALLY PULL HANDLE TO GET DOOR TO UNLATCHED. DEALER CLEANED AND LUBED DOOR ON 8-29-2008 AT 84,734 MILES. CHARGED $21 FOR SERVICE. LATER IN EVENING SAME PROBLEM OCCURED, I TOOK THE SIENNA BACK TO DEALERSHIP THE NEXT DAY. SERVICE TECHNICIAN SAID IT NEEDED A NEW(DOOR) MOTOR AND WOULD COST $1,500. I WAS SHOCKED SINCE THE DAY BEFORE THEY HAD CLAIMED EVERYTHING WAS OK AND IT WAS ONLY $21. NEEDLESS TO SAY, THE DOOR HAS NOT BEEN FIXED, I FEEL IT IS A MAJOR SAFETY CONCERN AND IT IS SAD TO LEARN THAT THERE ARE A LOT OF PEOPLE HAVING THE SAME PROBLEM. THE PROBLEM SEEMS TO BE CONSISTENT BETWEEN 75,000 TO 85,000 MILES. WOULD APPRECIATE IF YOU COULD LOOK INTO THIS PROBLEM.

Engine and Engine Cooling
Filed Mar 24, 2010120 milesMA

THE SLIDING AUTOMATIC DOOR ON MY 2003 TOYOTA SIENNA FREQUENTLY CLOSES WITHOUT WARNING AND SEVERAL TIMES IT HAS CLOSED ON MY DAUGHTER. IT IS SUPPOSE TO HAVE A SENSOR THAT WOULD PREVENT IT FROM COMPLETELY CLOSING IF SOMETHING OR SOMEONE IS IN THE WAY BUT IT DOESN'T WORK. I'VE HAD TO PULL MY DAUGHER WAY FROM THE DOOR AS IT WAS PRESSING AGAINST HER. THIS IS A REAL SAFETY CONCERN. THE VAN HAS ALSO RECENTLY BEGUN TO "AUTOMATICALLY" LOCK WITHOUT WARNING.

Equipment
Filed Mar 23, 201074,000 milesVA

WHILE I WAS TRYING TO OPEN MY 2004 TOYOTA SIENNA PASSENGER POWERED SLIDING DOOR THE CORD RIPPED. IT IS TOO COSTLY FOR US TO REPAIR THIS ITEM AND I CAN NOT USE THE DOOR WITH CHILDREN AS IT IS TO HARD TO OPEN FOR A MINOR.

Structure › Body › Door
Filed Mar 21, 2010157,000 milesIL

UPON ARRIVAL AT A LOCAL BAKERY MY HUSBAND WAS ATTEMPTING TO EXIT FROM THE REAR DRIVER'S SIDE POWER DOOR IN OUR 2004 TOYOTA SIENNA WHEN THERE WAS A LOUD NOISE AND THE DOOR STOPPED MOVING AND ONLY OPENED A THIRD OF THE WAY. HE MANAGED TO SQUEEZE OUT AND CLOSE THE DOOR. UPON LOOKING AT THE DOOR WE CAME TO FIND THAT THERE IS A CABLE ON THE OUTSIDE OF THE VEHICLE THAT OPERATES THE DOOR AND IT WAS FRAYED AND WOULD NOT ALLOW THE DOOR TO OPEN ANYMORE THAN A THIRD OF THE WAY. AFTER SEEING THAT WE WALKED AROUND TO THE OTHER SIDE OF THE VEHICLE AND FOUND THAT THE CABLE FOR THE PASSENGER SIDE DOOR HAS THE COATING OFF OF IT AND COULD END UP DOING THE SAME THING. WE HAVE NOT YET GOTTEN ANY QUOTES BUT FROM LOOKING ONLINE IT'S GOING TO BE IN THE THOUSANDS. THANKFULLY AT THIS TIME I HAVE NO CHILDREN, BUT IF I DID, NOT BEING ABLE TO OPEN THE DOOR AND GET MY CHILD OUT SAFELY WOULD BE A MAJOR CONCERN. I LOVED TOYOTA UNTIL THIS HAPPENED TO MY VEHICLE AND COME TO FIND THERE ARE OTHER'S IN MY SHOES. I KNOW THAT BECAUSE OF THE MILEAGE ON MY CAR I WOULD NEVER SEE COMPENSATION, BUT I DO WANT TO VOICE MY SAFETY CONCERN WITH THIS ISSUE. *TR

Vehicle Speed Control
Filed Mar 19, 2010148,650 milesVA

I WAS ACCELERATING AWAY FROM A TRAFFIC LIGHT, MAKING A LEFT TURN FROM 1300 EAST ONTO FT. UNION BLVD, AND THE VEHICLE CONTINUED TO ACCELERATE RAPIDLY EVEN AFTER I REMOVED MY FOOT FROM THE ACCELERATOR. I PROMPTLY PLACED THE TRANSMISSION IN NEUTRAL, BRAKED RAPIDLY, AND NARROWLY AVOIDED REAR-ENDING THE CAR IN FRONT OF ME. I COULD NOT TELL IF THE GAS PEDAL WAS STUCK ON THE FLOOR MATS, BUT REARRANGED THEM QUICKLY AND THE ENGINE RPMS QUICKLY DROPPED TO AN IDLE SPEED. THIS WAS THE ONLY TIME THIS HAS OCCURRED. SEVERAL DAYS LATER, I TOOK THE CAR TO THE LOCAL TOYOTA DEALER, LARRY MILLER OF MURRAY, UT. I SPOKE WITH THE MANAGER ABOUT THE PROBLEM, HE EXAMINED MY CAR, INFORMED ME THAT IT WAS NOT PART OF THE RECALL, ASSERTED THAT THERE HAD BEEN NO REPORTS OF ISSUES WITH THE 2004 SIENNA, AND THAT THE PEDAL ON MY CAR WAS NOT OF THE TYPE IMPLICATED IN THE RECALLS. HE HAD ME TAKE THE CAR TO THEIR SERVICE DEPARTMENT FOR FURTHER INSPECTION AND TESTING. THEY DID NOT FIND ANY FAILURE CODES PRESENT AND NO CHECK LIGHTS WERE ON. THEY TEST DROVE THE CAR 10 MILES, BUT WERE UNABLE TO REPLICATE THE PROBLEM. NO PARTS WERE REPAIRED NOR REPLACED. NO FURTHER ACTION WAS TAKEN BY THEM. *TR

Steering
Filed Mar 19, 2010130,000 milesNJ

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE POWER STEERING GOES IN AND OUT ON THE VEHICLE. THIS HAS BEEN RE-OCCURRING PROBLEM FOR THE PAST SIX MONTHS. THE STEERING WILL GO OUT WHILE MAKING A LEFT OR RIGHT HAND TURN. THE FAILURE MILEAGE WAS 130000 AND THE CURRENT MILEAGE WAS 163000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2004 Toyota Sienna → · Every Sienna year → · How the figures are calculated →