Page 19 of 42 · complaints 901–950 of 2,062

2004 Toyota Sienna complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Latches/Locks/Linkages
Filed Jun 28, 201092,000 milesCO

2004 TOYOTA SIENNA XLE 2WD - POWER DOORS DO NOT OPEN OR SHUT (FROM THE INSIDE OF THE VAN) USING EITHER THE AUTOMATIC BUTTON OR DOOR HANDLES. THEY ALSO DO NOT OPEN OR SHUT (FROM THE INSIDE OF THE VAN) EVEN WHEN THE POWER BUTTON IS OFF AND THE DOORS ARE SUPPOSE TO WORK ON MANUAL. THEREFORE, THE PASSENGERS SITTING IN THE BACK CAN NOT GET OUT OF THE VAN. SOMEONE HAS TO LET THEM OUT FROM THE OUTSIDE OF THE VAN. *TR

Latches/Locks/Linkages
Filed Jun 28, 201078,000 milesKS

MY DRIVER SIDE SLIDING DOOR FELL OFF MY 2004 TOYOTA SIENNA. WHEN I LOOKED CLOSELY I FOUND THE CABLE WAS SNAPPED, AND THE DOOR WAS JAMMED WITH THE KIDS INSIDE THE CAR WAS UNABLE TO GO NO WHERE UNTIL A FRIEND WAS ABLE TO HELP US OUT, THE DEALER WANT OVER $1500 TO FIX THE PROBLEM, NO WAY I CAN AFFORD THAT AT THIS TIME, SO THEY SUGGESTED TO CUT THE CABLE AND MAKE THE DOOR MANUAL AND THAT IS WHAT I'M RUNNING ON RIGHT NOW, IT HAPPENED AT 78000 MILES AND THE CAR NOW HAS 89000, AND OF COURSE WARRANTY WAS OVER LONG TIME AGO. *TR

Seat Belts
Filed Jun 25, 2010139,968 milesVA

THE DRIVERS SEAT BELT JAMS AND WILL NOT RETRACT. OCCASIONALLY WHEN PULLED OUT, THE DRIVERS SEAT BELT FOLDS OVER AND JAMS IN THE TOP MOST EXIT (ROLLER) AS IT COMES OUT OF THE PILLAR AND INTO THE DRIVERS AREA. THE BELT WILL NOT RETRACT WITHOUT STOPPING THE CAR AND CLEARING THE TWIST THAT RESULTS IN THE JAM. SOMETIMES YOU HAVE TO REMOVE THE COVER ON THE PILLAR THAT THE BELT RETRACTS INTO. THIS EFFORT TAKES LONGER AND REQUIRES YOU TO GO INTO THE BACK SEAT FOR ACCESS. THIS HAS HAPPENED 3 TIMES IN THE LAST 30 DAYS AND 10 TIMES IN THE LAST YEAR. MY WIFE HAS DRIVEN HOME EACH TIME THIS OCCURS WITH THE SEAT BELT "JAMMED" SO I CAN MAKE THE REPAIRS. SHE ISN'T STRONG ENOUGH TO REPAIR THE CAR ONCE THE JAM OCCURS. *TR

Latches/Locks/Linkages
Filed Jun 25, 201090,000 milesPA

DRIVER'S DOOR DETENT WELD FAILURE. I HAVE AN '04 TOYOTA SIENNA THAT ON THE DRIVER'S SIDE DOOR USES A DETENT STRAP TO HOLD THE DOOR OPEN AT CERTAIN POINTS. WHERE THE STRAP IS HELD AT, ON THE DOOR, THERE ARE TWO SPOT WELDS THAT ATTACH THE BRACKET TO THE DOOR. THE STRAP IS BOLTED TO THE BRACKET. THE PROBLEM SEEMS TO BE THAT TWO SPOT WELDS ARE NOT STRONG ENOUGH TO HOLD THIS BRACKET. AFTER I FOUND OUT THERE WAS A PROBLEM WITH THE DOOR, I CONTACTED MY LOCAL TOYOTA DEALER, AND THE SERVICE PERSON WAS WARE OF THIS CONDITION . THEY SAID IT IS TOO FAR GONE TO WELD AND REPAIR AND THAT THEY WOULD HAVE TO PUT ON A NEW DOOR. AFTER DISCUSSING IT WITH THIS PERSON AND THE SERVICE MANAGER THE DEALERSHIPS POSITION WAS THAT IT WAS OUT OF WARRANTY AND THAT THE TSB THAT EXTENDED THE WARRANTY WAS EXPIRED DUE TO BOTH MY MILEAGE AND TO THE TIMING OF MY REQUEST. SO, I WANT TO KNOW WHAT IT TAKES TO MAKE THIS OR ANYTHING A"RECALL AND HOW TO FORCE TOYOTA TO PAY FOR THE REPAIR. *TR

Structure › Body
Filed Jun 25, 201050,000 milesMD

MY 2004 TOYOTA SIENNA XLE LIMITED POWER SLIDING DOOR CABLE SNAPPED AND DOOR WOULDN'T CLOSE, THIS IS A SERIOUS SAFETY ISSUE AND TOYOTA SHOULD TAKE RESPONSIBILITY OF FIXING THIS ON GOING ISSUE WITH THESE SIENNA VANS. THERE COUNTLESS NUMBER OF PEOPLE HAVE THE SAME ISSUE. DEAL COST TO FIX THIS IS OVER $2000. THIS IS TOTALLY UNFAIR FOR CONSUMERS TO PAY SUCH HIGH COST REPAIR FOR WHAT TOYOTA IS RESPONSIBLE FOR IN FIRST PLACE. *TR

Latches/Locks/Linkages
Filed Jun 22, 201072,188 milesOR

THE DRIVERS SIDE BACK SLIDING DOOR GOT STUCK HALF WAY OPEN POSITION. NOTICED CABLE FOR ELECTRONIC OPENING WAS FRAYED CONSIDERABLY VAN IN THE MANUAL OPEN DOOR MODE AND STILL COULD NOT CLOSE. GOOD NEWS I WAS CLOSE TO HOME WHEN THIS HAPPENED. HUSBAND WAS ABLE TO SHOVE THE DOOR CLOSED AND THEN HAD TOYOTA REPAIR DOOR. DOORS MECHANICS HAS A UNIT WITH "BALL BEARINGS" AND THEY WERE TOTALLY DRY. ALSO, BALL BEARINGS FELL OUT OF ENCLOSED TRACKING UNIT. COST OVER $1600 TO FIX.AUTO WAS WITH TOYOTA FOR 9 DAYS. LUCKILY MY EXTENDED WARRANTY INSURANCE PAID FOR THE WHOLE THING. AUTO UNDER 75,000 MILES. COMPLAINED ABOUT CRUNCHING NOISE WHILE CLOSING SLIDING DOOR, IN THE PAST THREE YEARS....NOT ABLE TO FIND WHAT THE PROBLEM WAS...NOW I KNOW TOYOTA REPAIR PEOPLE DID NOT KNOW WHAT THEY WERE DOING. AGAIN! *TR

Engine and Engine Cooling › Cooling System
Filed Jun 20, 201070,000 milesMS

A/C WENT OUT AT 70K FOR MY 2004 TOYOTA SIENNA. NEVER HAD A PROBLEM UNTIL NOW OVER $3000 TO FIX. *TR

Latches/Locks/Linkages
Filed Jun 18, 2010100,000 milesOH

OUR 2004 TOYOTA SIENNA HAS RECENTLY BEEN HAVING SEVERE ISSUES WITH THE POWER SLIDING DOOR. IT WOULD SHUT AND THEN IMMEDIATELY OPEN AGAIN. COULD NOT OPEN THE DOOR MANUALLY. NOW THE SLIDING DOOR ON THE DRIVER'S SIDE WILL NOT OPEN EITHER. A DEFINITE SAFETY HAZARD FOR TWO REAR DOORS THAT WE CAN NOT OPERATE. *TR

Air Bags
Filed Jun 17, 201013,000 milesCA

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE TRAVELING 45 MPH THE CONTACT'S VEHICLE WAS STRUCK FROM THE REAR BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THERE WERE NO PRIOR WARNINGS AND THE VEHICLE WAS NOT DIAGNOSED FOR THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 13,000.

Latches/Locks/Linkages
Filed Jun 11, 2010118,297 milesCO

MY 04 SIENNA MINIVAN RIGHT POWER SLIDING DOOR FAILED OPEN. THE CABLE IN THE TRACK BELOW THE REAR WINDOW SEPARATED AND JAMMED THE MECHANISM IN THE REAR HINGE. THIS IS A SIGNIFICANT SAFETY PROBLEM. THE DESIGN OF THE POWER SLIDING DOOR IS FLAWED. THE CABLE APPEARS TO HAVE INADEQUATE PROTECTION FROM THE ENVIRONMENT. AFTER THE METAL CORE OF THE CABLE IS COMPROMISED, IT CAN FAIL IN A WAY TO JAM THE DOOR OPEN WHICH IS WHAT HAPPENED TO MY SIENNA. IF THE CABLE WERE TO BREAK COMPLETELY, THE DOOR WOULD MOVE UNRESTRAINED UNTIL FULL OPEN OR CLOSED. SIENNA MINIVANS WITH THIS DESIGN SHOULD BE RECALLED. THE POWER DOOR HAD ONLY HAD WHAT I CONSIDER NORMAL USAGE. IT'S A MINIVAN SO IT HAS TRANSPORTED KIDS WHICH REQUIRE SLIDING DOOR USAGE. I WAS FORTUNATE THAT MY DOOR FAILED OPEN AT HOME SO I WIFE AND KIDS DIDN'T HAVE TO DRIVE WITH THE DOOR OPEN. I HAD TO DRIVE TO THE DEALER WITH THE DOOR OPEN. IT IS INCONCEIVABLE THAT TOYOTA WOULD DESIGN A DOOR ACTUATION SYSTEM WHERE A SINGLE BROKEN CABLE REQUIRES THE ENTIRE POWER DOOR ASSEMBLY TO BE REPLACED. *TR

Latches/Locks/Linkages
Filed Jun 10, 201079,185 milesCA

2004 TOYOTA SIENNA XLE AWD LIMITED WITH SECOND LEFT PASSENGER SLIDING DOOR FAILURE. PROBLEM FIRST OCCURRED IN SEP 2008 WITH DOOR STICKING WITH OPEN/CLOSE. REFERRED BY TOYOTA TO AUTO BODY SHOP IN NOV 2008 FOR REPAIR - MOTOR/HINGE REPLACED. FAILED AGAIN AFTER REPAIR AND REPAIRED 3/18/2009 BY REPLACING DOOR ASSEMBLY. NOW DOOR IS FROZEN AGAIN AND WILL NOT OPEN AUTOMATICALLY OR MANUALLY. *TR

Structure › Body › Door
Filed Jun 10, 201055,000 milesOR

NO EVENTS LEADING TO FAILURE. OCT. 2008: PASSENGER SIDE POWER DOOR CABLE CAME OFF TRACK NOT ALLOWING FOR DOOR TO BE OPENED. REPAIRED NOV. 2008- CABLE REPLACED BUT OLD PART NOT AVAIL. VERY EXPENSIVE TO REPAIR (OVER $1000-$1700 EST. FROM TOYOTA) NOV. 2009-DRIVER SIDE POWER DOOR CABLE CAME OFF TRACK HAVING SAME PROBLEM. HAVE NOT YET REPAIRED. THIS IS VERY UNSAFE. SHOULD THERE BE AN EMERGENCY I AM UNABLE TO RETRIEVE 4 CHILDREN IN CARSEATS (AGES 3-6) FROM REAR OF CAR ON DRIVER SIDE. I CANNOT AFFORD THIS REPAIR EVERY YEAR. [XXX] WE ARE ONLY OWNERS OF THIS VEHICLE. PURCHASED NEW IN 2004. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Structure
Filed Jun 8, 201068,500 milesGA

SPOT WELD ON DRIVERS DOOR IS FAILING. ONCE THIS WELD COMPLETELY FAILS THE DOOR WILL SWING FREELY AND COULD SLAM ON ME OR MY CHILDREN. CONTACTED THE DEALER AND TOYOTA AND THERE IS AN EXTENDED WARRANTY FOR 5 YRS OR 100,000 MILES. MY VAN IS 6 YEARS OLD AND NOT COVERED. THIS PROBLEM STARTED AFTER THE WARRANTY WAS OVER. TOYOTA WILL CHARGE $900 TO CORRECT THIS PROBLEM. THIS SHOULD BE A RECALL THERE ARE HUNDREDS OF THOUSANDS OF SIENNAS WITH THIS ISSUE AND IT IS A KNOWN MANUFACTURERS DEFECT. *TR

Tires
Filed Jun 5, 201010,000 milesNY

I PURCHASED A 2004 SIENNA BRAND NEW IN 2004. TOYOTA ENGINEERED THE 2004 TOYOTA SIENNA W/ DUNLOP RUN FLAT TIRES. AS SUCH THEY DESIGNED NO SPACE FOR A SPARE OR A JACK. INCLUDING 4 TIRES THAT WERE REPLACED AS PART OF A RECALL I HAVE REPLACED A TOTAL OF 13 TIRES IN 6 YEARS. THESE TIRES COST ALMOST $300 TO REPLACE. THE LOW TIRE PRESSURE WARNING LIGHT HAS NEVER LIT UP, TOYOTA TESTED IT AND STATED IT WORKS BUT HAVE NO IDEA WHY IT DOES NOT LIGHT UP WHEN THE TIRE GOES FLAT. TOYOTA TAKES NO RESPONSIBILITY FOR THEIR DESIGN CHOICE IN ANY WAY. I HAVE REQUESTED EVERYTHING FROM PARTIAL REIMBURSEMENT TO A FULL SET OF REGULAR TIRES WITH A SPARE AND A JACK. ALL REQUESTS HAVE BEEN REFUSED. *TR

Structure › Body › Door
Filed Jun 4, 2010100,000 milesOH

2004 TOYOTA SIENNA XLE DRIVER SIDE POWER SLIDING CABLE SNAPPED. THIS HAD BEEN AN ISSUE ON A NUMBER OF TOYOTAS WITH POWER SLIDING DOOR. ISSUE IS NOT RESOLVE. DOOR IS NOT OPERATIONAL. *TR

Latches/Locks/Linkages
Filed May 31, 2010CA

2004 TOYOTA SIENNA 1) 3 TIMES MY VAN HAS LOCKED ALL THE DOORS WITHOUT ME PUSHING THE LOCK BUTTON. EACH TIME I HAD UNLOCKED THE CAR AND OPENED AND CLOSED AT LEAST 2 DOORS. THEN CLICK THE DOORS LOCKED. THE LAST TIME IT HAPPENED MY 24 MONTH OLD WAS IN THE CAR. I HAD TO CALL THE FIRE DEPARTMENT TO GET HER OUT. I HAD LEFT THE KEYS ON THE FRONT SEAT AND THE REMOTE WAS LAYING FACE UP. MY BABY WAS IN HER CARSEAT IN THE BACK. I CLOSED THE DOOR TO PUT THE SHOPPING CART AWAY AND CLICK THE DOORS LOCKED. NOTHING TOUCHED THE REMOTE, AND IT LOCKED. THAT WAS 2 MONTHS AGO AND IT HASN'T HAPPENED SINCE. 2)POWER DOOR FAILED AFTER 5 YEARS. TO EXPENSIVE TO FIX. 3) STRUTS ON THE REAR HATCH FAILED AT 90,000 MILES. THIS IS NOT A POWER HATCH. THIS IS QUITE DANGEROUS AS THE DOOR IS HEAVY AND WILL CLONK YOU IN THE HEAD IF YOU ARE NOT CAREFUL. MY KIDS ARE NOT ALLOWED TO OPEN THAT DOOR ANY MORE. I AM SO AFRAID OF SMASHED HEADS AND FINGERS. *TR

Structure › Body › Door
Filed May 29, 201080,000 milesFL

TOYOTA SIENNA 2004 AUTOMATIC DOOR (PASSENGER SITE) CABLE THAT OPENS THE DOOR SNAPPED AND BROKE. A BURNING SMELL OCCUR BUT NO FIRE. I WAS LOOKING TO FIX THIS PROBLEM. DEALER WANTS TO CHARGE ME $ 1800.00. I FOUND ON SEVERAL BLOGS THAT THIS IS A COMMON PROBLEM. I AM WONDERING IF THIS IS A MANUFACTURING PROBLEM. *TR

Steering
Filed May 26, 201098,000 milesMA

I OWN A 2004 TOYOTA SIENNA CE. IN FEBRUARY OR MARCH I STARTED TO EXPERIENCE STEERING PROBLEMS. WHEN I FIRST STARTED MY VEHICLE UP IN THE MORNING, THE STEERING WAS VERY TIGHT AND DIFFICULT TO STEER. AFTER ABOUT AN HOUR OR LESS OF DRIVING THE PROBLEM DISAPPEARED. A MECHANIC CHANGED THE POWER STEERING FLUID, BUT THE PROBLEM CONTINUED. SOME DAYS THERE ARE NO PROBLEMS AND SOME DAYS THERE ARE. I HAVE COMPLAINED OF THE PROBLEM TO THE TOYOTA DEALERSHIP WHERE I HAVE THE VAN SERVICED WHICH IS COPELAND TOYOTA IN BROCKTON, MA. THEY COULD FIND NOTHING WRONG WITH THE STEERING. *TR

Structure › Body › Door
Filed May 25, 201060,332 milesMD

2004 TOYOTA SIENNA SLIDING DOORS GET STUCK AND STOP WORKING WHEN THERE IS COLD WEATHER, SNOW. *TR

Structure › Body › Door
Filed May 25, 2010104,000 milesNC

REAR SLIDING DOOR (PASSENGER SIDE) WOULD NOT CLOSE. THERE IS A CABLE HANGING FROM THE BACK (3RD WINDOW) AREA. I CANNOT EVEN OPEN THE DOOR MORE THAN MAYBE 6 INCHES. THE MOTOR SOUNDS LIKE IT IS TRYING TO OPEN/CLOSE THE DOOR, BUT IT DOES NOT MOVE! AGAIN, I CANNOT EVEN USE THE DOOR AT THIS POINT!!! *TR

Seats › Front Assembly › Seat Heater/Cooler
Filed May 23, 201060,000 milesKS

I HAVE 2 DIFFERENT COMPLAINTS. DRIVER SIDE SEAT HEATER BURNED LEGS OF 3 DIFFERENT DRIVERS BEFORE COMPLETE FAILURE. HEAT WAS NOT ADJUSTABLE. DRIVER AND PASSENGER HEATERS STOPPED WORKING AT SAME TIME. TOOK TO DEALER, RECOMMENDED NEW HEATING ELEMENT ($1000+). OPTED NOT TO FIX. 2ND COMPLAINT, CHECK ENGINE, VSC, AND TRAC OFF LIGHTS ILLUMINATED. THE VAN HAS BEEN SENT TO THE DEALER ON AT LEAST 3 OCCASIONS. GAS CAP HAS BEEN REPLACED SEVERAL TIMES, SPARK PLUGS CHANGED. WILL GO OFF FOR BRIEF PERIODS, BUT ALWAYS TO RETURN. THIS HAS BEEN GOING ON FOR AT LEAST 30,000 MILES. I COULD LIVE WITH THE CHECK ENGINE LIGHT ON, BUT IF THE OTHER LIGHTS ARE ILLUMINATED, THAT INDICATES THESE COMPONENTS ARE NOT WORKING-KIND OF IMPORTANT-SKID CONTROL & TRACTION CONTROL!! THERE ARE MANY COMPLAINTS OUT THERE ON BLOGS, DOESN'T LOOK LIKE ANYONE HAS FILED ANY REPORTS WITH YOUR OFFICE REGARDING THIS SAME PROBLEM, WHICH IS TOO BAD BECAUSE IT'S OBVIOUSLY A PROBLEM NOT WITH JUST SIENNA BUT SEVERAL OTHER MODELS AS WELL. EXTREMELY FRUSTRATING WHEN EVEN THE DEALER CAN'T DETERMINE WHAT THE PROBLEM REALLY IS!! WE PURCHASED THIS VEHICLE BECAUSE OF THE SAFETY FEATURES. NOT SO SURE ABOUT IT IF THEIR SAFETY FEATURES MALFUNCTION! *TR

Structure
Filed May 20, 201072,000 milesNE

ON MY 2004 TOYOTA SIENNA MINIVAN THE REAR HATCHBACK GAS STRUTS HAVE FAILED. THIS IS A DANGEROUS SITUATION THAT COULD EASILY GET A SMALL CHILD KILLED. I ALMOST HAD THIS HAPPEN WHEN MY 5 YEAR OLD WAS HELPING TO GET GROCERIES OUT WHILE I WAS HOLDING THE GATE OPEN IT SLIPPED AND CAME CRASHING DOWN. LUCKILY HE HAD JUST MOVED AND IT MISSED HIM. THESE GAS STRUTS ARE A RECALL ITEM ON THE POWER OPERATED LIFT GATES, WHY AREN'T THEY ON THE MANUAL ONES. AND THE COST OF REPLACEMENTS IS TERRIBLE, $180/EA. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

Vehicle Speed ControlCrash1 injured
Filed May 20, 2010106,000 milesGA

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED WHILE DRIVING AT RELATIVELY LOW SPEEDS OF 3 MPH AND REMOVING HER FOOT FROM THE ACCELERATOR PEDAL, THE VEHICLE ABNORMALLY ACCELERATED AND PROCEEDED TO CRASH INTO A CEMENT POLE. SHE SUFFERED INJURIES TO HER KNEES AND THERE WAS SUBSTANTIAL FRONT END DAMAGE TO THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY REPAIRED THE VEHICLE BODY DAMAGE. THE DEALER WAS UNABLE TO LOCATE OR DUPLICATE THE UNWARRANTED ACCELERATION FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 106,000.

Latches/Locks/Linkages
Filed May 18, 2010NE

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) MY MANUAL SLIDING DOOR WON'T LATCH EITHER, BUT IT IS A WELDING ISSUE. ON THE BACK OF THE DOOR THE LATCH THAT IS SUPPOSED TO KEEP THE DOOR CLOSED CAME LOOSE FROM THE DOOR & IS JUST FLOATING INSIDE THE DOOR. HAS ANYONE ELSE HAD THIS PROBLEM? IT SEEMS TO BE IN CONJUNCTION WITH THE OTHER WELDING ISSUE TOYOTA HAD WITH THE FRONT DOORS. THIS PROBLEM OCCURRED ABOUT 4 MONTHS AGO, & NOW MY FRONT DOOR HAS HAD THE WELDING COME LOOSE, WHICH WAS A RECALL. PLEASE LET ME KNOW IF YOU'VE HEARD OF ANYONE ELSE HAVING THIS PROBLEM. THANK YOU. [XXX] *TR

Fuel System, Gasoline
Filed May 18, 2010100,000 milesTX

GAS LEAKING. *TR

Structure › Body › Door
Filed May 17, 2010130,000 milesWV

ONE SIDE AUTOMATIC SLIDING DOORS ON MY TOYOTA SIENNA WON'T OPEN AND YOU CANNOT MANUALLY OVERRIDE WITHOUT LOSING FUNCTION OF THE OTHER DOOR AND WE HAVE FOUND SITE AFTER SITE WHERE THIS IS HAPPENING TO MORE THAN JUST US AND WE ARE CONCERNED FOR OUR SAFETY IN A VEHICLE WHERE THE DOOR WON'T OPEN. THE FIX ACCORDING TO THE DEALER IS ANYWHERE FROM 1200.00 TO 1800.00 AND WE FEEL AS THOUGH THAT IS STEEP AND THEY SHOULD RECALL THIS SINCE IT IS NOT JUST ONE FAMILY REPORTING THIS PROBLEM. *TR

Structure › Body › Door
Filed May 14, 201060,000 milesCA

FOR THE PAST 2 MONTHS, WE HAVE BEEN HAVING PROBLEMS WITH OUT 2004 TOYOTA SIENNA AUTOMATIC RIGHT SLIDING DOOR IN OUR MINIVAN. THE DOOR NOW CANNOT BE OPENED FROM THE INSIDE. THE DOOR MUST BE OPENED FROM THE OUTSIDE, WHICH IS A SAFETY ISSUE. THE TOYOTA DEALERSHIP WILL REPLACE THE ENTIRE DOOR MOTOR AND MECHANISM FOR ABOUT $1500. THE DOOR IS APPARENTLY NOT COVERED BY THE EXTENDED WARRANTY THIS IS UNACCEPTABLE. THIS CAR SHOULD BE RECALLED BECAUSE DOORS THAT CANNOT OPEN FROM THE INSIDE ARE A SAFETY HAZARD. A SIMPLE GOOGLE SEARCH OF THIS EXACT ISSUE YIELDS HUNDREDS OF COMPLAINTS. OBVIOUSLY, THERE IS A QUALITY ISSUE THAT NEEDS TO BE ADDRESSED. *TR

Structure › Body › Door
Filed May 13, 2010CA

MY 2004 TOYOTA SIENNA HAS 64K MILES. ABOUT 1 YEAR AGO, THE PASSENGER SIDE AUTOMATIC SLIDING DOOR STARTED WORKING INTERMITTENTLY WHEN USING KEY FOB, AND BUTTONS INSIDE THE CAR. HOWEVER, PULLING ON THE HANDLES FROM INSIDE THE CAR OR OUTSIDE USUALLY OPENS THE DOOR. BEGINNING A FEW WEEKS AGO, THE DOOR IS COMPLETELY CLOSED AND WILL NOT OPEN AT ALL. A QUICK SEARCH ON THE INTERNET REVEALED MY PROBLEM IS NOT AN ISOLATED CASE. DEALER QUOTED $2500-3000 TO REPAIR IT. NOW MY KIDS HAVE TO USE THE DOOR ON THE DRIVER SIDES STEPPING INTO TRAFFIC GETTING IN AND OUT OF THE CAR. *TR

Air BagsCrash3 injured
Filed May 13, 2010118,000 milesCA

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING AT 65 MPH, THE VEHICLE WAS INVOLVED IN A CRASH BUT THE AIR BAGS DID NOT DEPLOY. THREE PEOPLE WERE INJURED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 118,000.

Traction Control System
Filed May 12, 201077,000 milesCA

VSC ENGAGES AT HIGHWAY SPEEDS: VEHICLE ALARM SOUNDS, BRAKES DEPLOY ABRUPTLY AND UNEXPECTEDLY, STEERING PULLS, ACCELERATOR GOES DEAD (PULSE RACES, ADRENALINE COURSES). FIRST COMPLAINED TO DEALER AFTER FOUR INCIDENTS IN FIRST 20K MILES: HAD ONLINE TESTIMONIALS OF YAW SENSOR, STEERING ANGLE SENSOR AND ECM REPLACEMENTS AS POSSIBLE REMEDIES; DEALER REBUFFED MY COMPLAINTS, DENYING SERVICE TO SENSORS, AND SUGGESTED MY TIRES HAD 'GONE SQUARE'. I HAVE LIVED WITH THE CONDITION FOR A TOTAL OF SEVEN YEARS. THE CAR NOW 'GOES OFF' MAYBE THREE TIMES PER EVERY 20 MILES DRIVEN, UNPREDICTABLY AND ALWAYS SHOCKINGLY. MY FAMILY REFUSES TO RIDE IN THE CAR. I CANNOT SELL IT IN GOOD CONSCIENCE, AS THE DEFECTS CANNOT BE CONFIRMED BY THE DEALER (AND APPARENTLY THEREFORE DO NOT EXIST), SO THERE IS NO WAY FOR IT TO BE 'MADE SAFE' FOR A SUCCEEDING OWNER. ITS REMAINING $10K+ EQUITY HAS BEEN NULLIFIED BY THIS DEFECT. *TR

Latches/Locks/Linkages
Filed May 12, 201080,000 milesCA

THIS IS FOR A TOYOTA SIENNA XLE LIMITED 2004. THE CABLES HAVE SNAPPED ON BOTH SIDE SLIDING DOORS MAKING THEM INOPERABLE AS AUTOMATIC DOORS AND HAZARDOUS WHEN USED AS MANUAL SLIDERS. *TR

Structure › Body › Door
Filed May 10, 2010CA

THE PASSENGER SIDE AUTOMATIC DOOR ON MY 2004 TOYOTA SIENNA OPENS HALF WAY AND THEN PRODUCE A HORRIBLE NOISE AS IF SOMETHING IS STUCK AND THEN TRIES TO GO BACK TO LATCH POSITION. *TR

Structure › Body › Door
Filed May 8, 201070,000 milesMD

HELLO, OUR 2004 TOYOTA SIENNA XLE DRIVER SIDE SLIDING DOOR WIRE SNAPPED DAY BEFORE YESTERDAY. I TOOK IT TO THE NEAR BY TOYOTA DEALER AND THEY TOLD ME THAT SINCE I AM OUT OF WARRANTY IT COST ME AROUND $2340. I DIDN'T EXPECT THIS FROM A WELL RATED AUTO COMPANY AND I AM NOT AT ALL HAPPY. I EVEN WENT THROUGH SOME WEBSITES WHERE THEY WROTE ABOUT THE SAME ISSUE. I AM VERY FRUSTRATED ABOUT THIS AND WOULD LIKE TO FILE A COMPLAINT. HOPE THE COMPANY UNDERSTAND THE ISSUE AND TRY TO FIX IT AND RESOLVE THE ISSUE BY FIXING THE EXISTING VEHICLES. *TR

Structure
Filed May 7, 2010WY

THE SLIDING DOORS ON OUR TOYOTA SIENNA ARE DEFECTIVE. THEY STICK SHUT FREEZE IF THE TEMPERATURE GETS LOW ENOUGH OR THERE IS ENOUGH MOISTURE. IT'S HARD TO PREDICT THE CIRCUMSTANCE BUT THE FACT IS, OUR KIDS CANNOT GET IN OR OUT OF THE VAN AND WE HAVE HAD TO DRIVE IT ANYWAY, THREE DIFFERENT BEEPERS GOING OFF ALL THE WAY. I HAVE READ THAT THIS IS A COMMON PROBLEM FOR THE SIENNA AND YET TOYOTA CONTINUES TO DO NOTHING ABOUT IT, DENYING IT, IN FACT. IF WE WERE IN AN ACCIDENT, AND HAD TO ESCAPE QUICKLY, ONLY THE DRIVER AND PASSENGER COULD ESCAPE. WHEN SIDE DOORS ARE FROZEN SHUT, KIDS HAVE TO EXIT THROUGH THE BACK DOOR WHICH IS ALSO DANGEROUS. I KNOW MY 2004 IS PAST THE WARRANTY, BUT IF THIS IS A COMMON A PROBLEM AS I HAVE READ, SHOULDN'T THERE BE A RECALL? *TR

Structure › Body › Door
Filed May 6, 2010IL

CABLE SNAPPED FROM DRIVER SLIDING DOOR. CANNOT FULLY OPEN IT ANYMORE. USELESS DOOR. *TR

Power Train › Automatic Transmission
Filed May 5, 2010175,000 miles00

WHILE MERGING ONTO A HWY I WAS LEANED FORWARD LOOKING THROUGH THE SIDE REAR VIEW MIRROR WITH MY RIGHT HAND BESIDE THE SEAT HANGING DOWN. I RAISED MY HAND TO PLACE IT ON THE STEERING WHEEL AND MY FINGERS CAUGHT ON THE SHIFTER. THE GEAR SHIFT SLID WITHOUT RESISTANCE INTO REVERSE AND THE TRANSMISSION SHIFTED TO REVERSE AND STARTED TRYING TO GO BACKWARDS. THE TRANSMISSION IS COMPLETELY WRECKED AND NEEDS TO BE REPLACED. NO INJURIES OR DAMAGE TO OTHER VEHICLES BUT WAS A VERY CLOSE CALL AS A FRIEND WAS IN HIS TRUCK BEHIND US AND ALMOST COLLIDED. *TR

Air Bags › Side/Window1 injured
Filed May 5, 201098,000 milesOR

MY WIFE WAS DRIVING THE VEHICLE AT LOW SPEED OVER A RESIDENTIAL SPEED BUMP WHEN THE PASSENGER SIDE CURTAIN AIRBAGS DEPLOYED. THERE WAS A SLIGHTLY INJURING ONE OF THE GIRL SCOUTS SHE WAS TRANSPORTING(SPRAINED WRIST). OUR INSURANCE COMPANY INSPECTED THE VEHICLE AND FOUND NO SIGNS OF IMPACT ON THE SIDE OR UNDER CARRIAGE OF THE VEHICLE. WE ARE WAITING FOR WORD FROM TOYOTA ON WHETHER THEY WILL COVER THE COST OF REPLACING HE AIRBAGS (OVER $3,000). *TR

Structure › Frame and Members
Filed May 4, 201042,000 milesUT

POWER SLIDING DOOR ON MY VAN QUIT WORKING. DOOR IS STUCK HALF OPENED. TOOK TO TOYOTA SAID IT WAS A COMMON PROBLEM BUT THE WARRANTY WONT COVER. THEY SAID IT WAS DUE TO DOOR SAG DUE TO HINGE BUT THIS IS NOT THE CASE I CUT A STEEL CABLE AND WAS ABLE TO CLOSE THE DOOR MANUALLY. IT WORKS FINE MANUALLY YOU WOULD THINK IT WAS DUE TO WHAT THEY SAID IT WOULDN'T CLOSE AT ALL. MANY PEOPLE ARE HAVING THIS PROBLEM AND TOYOTA IS DOING NOTHING ABOUT IT. *TR

Structure › Body
Filed May 3, 201058,000 milesIL

I HAVE A 2004 TOYOTA SIENNA. I HAVE SLIDER DOORS THAT I HAVE BEEN OPERATING MANUALLY FOR SEVERAL MONTHS AS THEY WERE BROKEN AND WERE TOO EXPENSIVE TO FIX. I WAS CLOSING THE SLIDER DOOR TODAY WHEN IT POPPED OFF ITS' TRACK AND SMASHED INTO THE BACK WINDOW OF THE VAN SPRAYING HUGE CHUNKS OF GLASS ALL OVER THE BACK SEAT. THE SLIDER DOOR WAS HANGING OFF THE VAN ABOUT A FOOT AWAY FROM THE VAN. THERE WERE THREE LITTLE GIRLS IN THE VAN WHO WERE VERY SCARED BUT LUCKILY THEY WERE NOT HURT. MY DAUGHTER WAS HEADED TO THE BACK SEAT WHEN I PULLED THE SLIDER DOOR CLOSED AND THE INCIDENT OCCURRED. IF SHE HAD BEEN SEATED IN THE BACK SEAT, SHE WOULD HAVE BEEN INJURED BADLY BY THE BROKEN GLASS. I HAD THE CAR TOWED TO TOYOTA. THE VAN DOOR WAS HANGING OFF THE VAN IN SUCH A PRECARIOUS POSITION, THE TOW TRUCK DRIVER HAD ME SIGN A DAMAGE WAIVER SINCE HE WAS HESITANT TO TRANSPORT IT. *TR

Structure
Filed May 3, 2010OH

2004 TOYOTA SIENNA. THE DRAIN SYSTEM PLUGGED IN MY MOONROOF WITH DEBRIS AFTER A HEAVY RAIN. FLOODED THE HEADLINER AND WENT INTO THE DASH AND SCREWED UP THE ELECTRICAL SYSTEM. WINDOWS STOPPED WORKING, ALARM WAS GOING OFF IN THE MIDDLE OF THE NIGHT. ON THE HIGHWAY, THE DRIVERSIDE SLIDING DOOR STARTED OPENING ON IT'S OWN WHERE MY ONE YEAR OLD CHILD'S SITS AT 65 MPH. IT IS A FLAWED DESIGN WITH NO SCREEN PROTECTION OF ANY KIND TO KEEP DEBRIS OUT. IT PLUGS OFF AND FILLS THE VEHICLE WITH WATER SHORTING OUT THE ELECTRICAL SYSTEM. *TR

Latches/Locks/Linkages
Filed May 2, 201070,000 milesOH

I HAVE A 2004 TOYOTA SIENNA VAN. THE PASSENGER AUTOMATIC DOOR LOCK NO LONGER WORKS. I CAN ONLY MANUALLY LOCK AND UNLOCK IT FROM THE INSIDE OF THE VEHICLE. THE REMOTE ENTRY AND THE FRONT AUTOMATIC DOOR LOCK/UNLOCK DOES NOT WORK FOR THAT DOOR. IT IS AN AUTOMATIC SLIDING DOOR. THAT FEATURE WORKS FINE. *TR

SeatsFire
Filed May 1, 201095,000 milesIL

TOYOTA (2004 SIENNA) SEAT HEATER BURNED A HOLE THROUGH THE LEATHER ON DRIVERS SEAT. TOYOTA (JUDY FAUL) INTERVIEWED ME/MY CASE AND SUBMITTED TO TERRENCE CHU (REGULATORY AFFAIRS). HE WROTE ME A LETTER 3 MONTHS LATER AND SAID TOYOTA WAS NOT AT FAULT BECAUSE I HAD A TOWEL (8"X8" BABY BURP CLOTH) ADJACENT TO MY LEG (LEFT OUTER THIGH) AND THE OWNERS MANUAL STATES "NOT TO USE AN INSULATING OBJECT" WITH THE SEAT HEATER OPERATING. HE NEVER CONTACTED ME FOR CLARIFICATION ON THE INCIDENT. I HAVE BEEN DENIED ACCESS TO ANYONE AT TOYOTA. THE DEALER (PEORIA, IL) SAID THEY WILL REPAIR FOR $1337, BUT WILL NOT SUPPORT ME TO REPAIR THE DAMAGE THE FAULTY HEATER CREATED. I CAN SEE THEIR LOGIC IF SITTING ON A STACK OF TOWLES, BUT NOT A RAG, OF WHICH THE CONSISTENCY IS LESS THAN THE SKI PANTS WORN (WITH THE HEATER OPERATING) OR MY WIFE SWEATER DRESSES IN THE SAME MANNER. PERSONAL FRIENDS (TORRY OLSEN) HAD THE SAME YEAR VAN AND THE SAME PROBLEM. TOYOTA REPAIRED THEIRS AS IT WAS UNDER WARRANTY. THE HEATER ELEMENT IS STILL HOOKED UP (AND DANGEROUS) AND TOYOTA WILL NOT SERVICE UNLESS WE PAY. *TR

Structure › Body
Filed Apr 30, 2010120,000 miles00

I HAVE BEEN HAVING PROBLEMS WITH MY 2004 TOYOTA SIENNA'S PASSENGER SLIDING DOOR SINCE WE BOUGHT IT 2 YEARS AGO. I HAVE TAKEN IT IN TO HAVE THE CABLE LOOKED AT, THE INTERIOR LIGHTS CLICKING (APPARENT ELECTRICAL ISSUE WITH THE CABLE) AND THE DOOR. IN THE COLD THE DOOR FREEZING SHUT SO THAT MY KIDS HAVE TO CLIMB IN THROUGH THE FRONT OR BACK OF THE VEHICLE (LIKE THE DOG). THE DOOR GETTING STUCK, AND NOT CLOSING ALL THE WAY, AND HAVING TO SWITCH IT TO MANUAL MODE TO CLOSE IT. THE SENSOR ON THE DOOR, NOT WORKING, AND ALMOST SQUISHING MY CHILD. THIS MORNING THE DOOR FELL OFF THE TRACK AND BROKE MY BACK WINDOW. THERE WERE SCREWS LOOSE, THAT ARE SUPPOSE TO HOLD THE DOOR TO THE ROLLER. THE ROLLERS WERE OUT OF THE TRACK, WHICH IS WHAT BROKE THE WINDOW I BELIEVE. I DON'T KNOW WHAT WAS HOLDING THE DOOR ON. I HAD TO HAVE IT TOWED TO THE DEALERSHIP AS IT WAS UNDRIVEABLE. THE TOW TRUCK DRIVER HAD TO STRAP THE SLIDING DOOR TO THE REST OF THE VAN IN ORDER TO TOW IT. I AM SHOCKED TO FIND OUT THAT THERE ARE VERY MANY OTHERS WITH THIS SAME ISSUE. THE VEHICLE WAS NON FUNCTIONING BECAUSE THE DOOR WOULD NOT STAY ON! WHAT WILL IT TAKE TO FIX THIS PROBLEM? *TR

Latches/Locks/Linkages
Filed Apr 29, 201085,000 milesCO

OUR 2004 SIENNA SLIDING DOOR BECAME STUCK OPEN AND WE WERE FORCED TO CUT THE CABLE IN ORDER TO SHUT THE DOOR. THE TOYOTA DEALER QUOTED SEVERAL THOUSAND $$ TO FIX IT. THE CABLE REMAINS CUT AND WE NOW USE IT AS A MANUAL OPENING DOOR. *TR

Wheels › Rim
Filed Apr 29, 2010CT

2004 TOYOTA SIENNA. CONSUMER STATES BUBBLING ON THE ALLOY RIMS. *TGW THE CONSUMER STATED IT LOOKED AS THOUGH THE RIMS HAD RUSTED FROM THE INSIDE OUT. *JB

Vehicle Speed ControlCrash1 injured
Filed Apr 29, 201043,000 milesTX

I WAS DRIVING IN THE MIDDLE LANE ON A THREE LANE ROAD. I ARRIVED AT A TRAFFIC LIGHT AND CAME TO A COMPLETE STOP. I WAS STANDING IN A TRAFFIC LIGHT WITH MY FOOT ON THE BRAKE. STANDING IN THE SAME TRAFFIC LIGHT, THERE WERE MANY CARS IN FRONT OF MY VEHICLE AND SEVERAL CARS BEHIND MY VEHICLE. SUDDENLY, I FELT MY VEHICLE WAS ATTEMPTING TO MOVE AND SMELLED BURNING RUBBER FROM THE RIGHT FRONT TIRE. AT THE SAME TIME MY FOOT WAS STILL APPLIED FIRMLY TO THE BRAKES AND MY VEHICLE JUMPED WITH A GREAT FORCE COLLIDING WITH THE VEHICLE IN FRONT ME, WHICH CAUSED ANOTHER IMPACT AND A THIRD IMPACT. THE POINT OF IMPACT ON MY VEHICLE WAS THE RIGHT SIDE OF THE FRONT OF THE VEHICLE. THE LEFT FRONT TIRE WAS ONLY TWO WEEKS OLDAND THE OTHER THREE TIRES WERE APPROXIMATELY 12,000 MILES. THE TWO FRONT AIR BAGS DEPLOYED AND THE VEHICLE WAS TOTALED. MY DAUGHTER WAS IN THE FRONT PASSENGER SEAT AND SUFFERED A TINY FRACTURE IN THE RIP CAGE AS A RESULT OF THE AIRBAG IMPACT. THIS WAS THE FIRST TIME WE HAD EXPERIENCED A CASE OF SUDDEN ACCELERATION. *TR

Structure › Body › Door
Filed Apr 28, 2010108,000 milesIL

BOTH REAR SLIDING DOOR CABLES OF OUR 2004 TOYOTA SIENNA HAVE SNAPPED, CAUSING THE AUTOMATIC DOORS NOT TO WORK. DRIVERS SIDE REAR SLIDING DOOR CAME OFF OF THE REAR TRACK AFTER CABLE SNAPPED. *TR

Electrical System
Filed Apr 28, 2010108,000 milesGA

NO PRIOR PROBLEMS. THE AUTOMATIC DOOR AND IT'S SAFETY FEATURE OF NOT CLOSING WHEN SOMETHING IS IN THE WAY STOPPED WORKING. THE DOOR WILL NOT OPEN COMPLETELY AND WHEN CLOSING IT CLOSES ON ANYTHING IN IT'S WAY. SOMETIMES IT WILL NOT CLOSE OR OPEN AT ALL. IF THE BUTTON IS ENGAGED TO TURN THE AUTOMATIC DOOR OFF THE DOOR WILL NOT BUDGE. IT WILL NOT WORK IN MANUAL MODE. NOTHING HAS BEEN DONE TO CORRECT THE FAILURE AS OF YET, AS THE EXPENSE IS PROHIBITIVE. *TR

Structure › Body › Door
Filed Apr 28, 2010CO

I HAVE A TOYOTA SIENNA 2004. I HAVE AROUND 85K MILES ON THE VAN AND THE POWER SLIDING DOOR GOT STUCK IN THE OPEN POSITION. I WAS ABLE TO JAM IT CLOSED WITH QUITE A BIT OF FORCE. THE NEXT DAY THE OTHER DOOR FROZE OPEN AND I COULD NOT CLOSE. I BROUGHT IT TO THE DEALER WITH THE DOOR OPEN AND THEY CAN'T CLOSE EITHER AND TELL ME IT NEEDS A MOTOR AND CABLE ASSEMBLY FOR $1,700. THEY HAVEN'T TOLD ME WHAT THE FIRST DOOR NEEDS. I CAN SEE ON THE INTERNET THAT THIS IS A COMMON PROBLEM BUT TOYOTA DENIES IT. I DON'T THINK IT IS TERRIBLY SAFE TO HAVE A DOOR LOCK OPEN. FORTUNATELY WE WERE AT HOME WHEN IT WOULDN'T CLOSE AND SO I DIDN'T HAVE TO HAVE CHILDREN RIDE IN THE BACK WITH THE DOOR OPEN. *TR

Tires › Temporary/Emergency Spare Tire
Filed Apr 27, 201041,000 milesNY

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING AT SPEEDS OF 20 MPH OVER A SPEED BUMP, THE SPARE TIRE FELL OFF FROM THE BOTTOM OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE UNKNOWN REPAIRS WERE MADE TO THE VEHICLE. THE FAILURE DID NOT RECUR. THE FAILURE MILEAGE WAS 41,000 AND THE CURRENT MILEAGE WAS 97,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2004 Toyota Sienna → · Every Sienna year → · How the figures are calculated →