Page 15 of 42 · complaints 701–750 of 2,062

2004 Toyota Sienna complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Air Bags › Side/Window
Filed Aug 24, 201159,702 milesTX

THE AIR BAG FAILURE LIGHT CAME ON IN MY 2004 TOYOTA SIENNA, WHICH I PURCHASED NEW IN 2004. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT. I TOOK THE VEHICLE TO A TOYOTA DEALER FOR DIAGNOSIS. I WAS TOLD THAT THE PASSENGER SIDE AIR BAG HAD BECOME DEFECTIVE AND THAT THE AIR BAG AND ITS ASSOCIATED HARNESS WOULD HAVE TO BE REPLACED AT A COST OF $2600. TOYOTA DOES NOT COVER THIS SAFETY PROBLEM AFTER THE VEHICLE'S WARRANTY HAS EXPIRED. I THINK THAT THE MANUFACTURER SHOULD HAVE TO ABSORB THE COSTS OF REPAIRS TO ANY DEFECTS IN AN IMPORTANT SAFETY SYSTEM SUCH A THE SRS AIRBAGS FOR THE LIFE OF THE VEHICLE. *TR

Power Train › Automatic Transmission
Filed Aug 15, 201192,000 milesNC

AFTER YEARS OF DEALING WITH THIS ISSUE TOYOTA HAS YET TO PROVIDE A REASON OR SOLUTION. WHEN TRAVELING AT LOWER SPEEDS THE TRANSMISSION DISENGAGES AND WHEN YOU NEED TO ACCELERATE THERE IS A 1 TO 2 SECOND DELAY BEFORE THE TRANSMISSION RE-ENGAGES. TOYOTA MADE ME SERVICE THE TRANSMISSION...NO HELP....THEN THEY CLAIMED I NEEDED A SOFTWARE UPDATE...WHICH THEY CHARGED ME $80 ...TO UPDATE THEIR SOFTWARE DESIGN FLAW. STILL... THE TRANSMISSION HAS NOT IMPROVED. MY ONLY CONCERN IS THAT IF I SHOULD EVER NEED TO ACCELERATE TO AVOID AN ACCIDENT, MY VAN MAY NOT RESPOND IN TIME. *TR

Structure
Filed Aug 13, 2011135,000 milesVA

BOTH SLIDING DOOR MOTOR CABLES HAVE BROKEN ON MY 2004 TOYOTA SIENNA. ONE DOOR WAS STUCK IN AN OPEN POSITION, AND THE OTHER ONE COULD ONLY BE OPENED SIX INCHES. I HAVE NOW PAID TOYOTA DEALERSHIPS OVER $4,000 TO FIX THE MOTOR CABLES FOR BOTH DOORS. WITH ONE STUCK OPEN, I COULDN'T TRANSPORT MY CHILDREN. I LIVE OVER 30 MINUTES TO THE NEAREST MECHANIC, SO IT WAS VERY FUN DRIVING THE CAR TO A DEALERSHIP. I THINK THAT IT IS A SAFETY ISSUE ESPECIALLY IF THE DOORS STICK OPEN. THE DEALERSHIP STATED THAT THEY HAVE NEVER SEEN THIS BEFORE, BUT I AM NOW SEEING SEVERAL COMPLAINTS ABOUT THIS, AND THAT TOYOTA HAS A TSB ON THIS PROBLEM. *TR

Latches/Locks/Linkages
Filed Aug 9, 201160,000 milesMD

TOTAL FAILURE OF REAR LIFTGATE STRUTS (MANUAL LIFTGATE). CANNOT SUPPORT WEIGHT OF LIFTGATE; LIFTGATE DROPS IMMEDIATELY WHEN RELEASED. SIMILAR TO PROBLEM IN RECALL 08V244000 FOR SIENNA POWER REAR LIFTGATE STRUTS. *TR

Power Train › Automatic Transmission
Filed Aug 8, 201160,000 milesNJ

TL* THE CONTACT OWNS 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE WOULD NOT ACCELERATE FURTHER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THE TECHNICIANS STATED THAT THE TRANSMISSION FLUID NEEDED TO BE FLUSHED AND RECALIBRATED. AFTER THE REPAIRS, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO THE DEALER A SECOND TIME AND THE TECHNICIANS STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

Tires
Filed Aug 6, 201195,000 milesGA

SPARE TIRE FAILURE. TT

Structure › Body
Filed Aug 2, 2011130,000 milesIL

THE CABLE ON THE POWER SLIDING DOOR SNAPPED AND THE DOOR IS NOW COMPLETELY INOPERABLE. THE DOOR CANNOT BE OPENED MANUALLY OR ELECTRONICALLY. THIS IS A VERY SERIOUS MALFUNCTION AS IT COULD POSE A THREAT TO EXIT IN AN EMERGENCY. TOYOTA WANTS $2,200 PER DOOR TO FIX THIS PROBLEM. QUITE CLEARLY, THIS IS A SAFETY ISSUE.

Structure › Body
Filed Jul 19, 201190,300 milesOH

THE INCIDENT OCCURRED WHILE I WAS DRIVING FROM OHIO TO FLORIDA, ON SPRING BREAK. I WAS THE SOLE ADULT IN THE VEHICLE WITH MY TWO DAUGHTERS, WHO WERE RIDING IN THE MIDDLE SEATS. WE HAD TRAVELED ALL DAY AND HAD STOPPED IN LAKE CITY, FL TO FILL UP WITH GAS. WHEN WE GOT BACK ON THE HIGHWAY (I-75), MY DAUGHTER TOLD ME SHE WAS HOT. IT WAS JUST AFTER 8 PM AND THE SUN HAD SET. NOT WANTING TO TURN ON THE AIR CONDITIONER, I TOLD HER I WOULD OPEN THE REAR VENT WINDOWS TO MOVE AIR THROUGH THE CAR. I PUSHED THE BUTTON TO OPEN THE REAR VENT WINDOWS, AND THE WINDOW ON THE PASSENGER SIDE FLEW OFF THE VAN. I HEARD THE NOISE, AND MY DAUGHTER YELLED THAT THE WINDOW WAS GONE. I LOOKED IN MY REAR VIEW MIRROR TO SEE THE WINDOW SAILING THROUGH THE AIR IN THE DRAFT OF THE VAN. THEN IT CRASHED AND SHATTERED ALL OVER THE HIGHWAY. WE WERE VERY LUCKY THAT NO ONE WAS TRAVELING DIRECTLY BEHIND US. I SLOWED DOWN AND WAITED FOR ANY CARS TRAVELING BEHIND ME TO PASS AND TO SEE IF ANYONE WAS GOING TO PULL OVER. NO ONE STOPPED, AND THERE WAS NO REASON FOR ME TO GO BACK FOR THE SHATTERED WINDOW. I WOULD LIKE TO NOTE THAT I WAS NOT TRAVELING AT AN EXCESSIVE SPEED. THANKFULLY MY VAN WAS THE ONLY CAR INVOLVED AND NO ONE GOT HURT. ONE EXPECTATION THAT I HAVE WHEN I BUY A CAR IS THAT THE WINDOWS WONT FLY OFF WHEN I OPEN THEM DURING NORMAL OPERATION, NO MATTER HOW OLD THE CAR IS. MY CAR HAS NEVER BEEN IN AN ACCIDENT, AND FURTHER MORE IT HAD JUST BEEN IN THE DEALERSHIP FOR THE 90K MAINTENANCE AND BODY CHECK.

Unknown or Other
Filed Jul 13, 201188,000 milesNC

PASSENGER SIDE AUTOMATIC SLIDING DOOR FAILED TO OPEN WHEN USING REMOTE AS WELL AS WHEN IT WAS MANUALLY ATTEMPTED TO OPEN. GOOD THING WE HAVE ONE MANUAL SLIDING DOOR...THOUGH THIS DOOR IS AUTOMATICALLY LOCKED WHEN GAS TANK DOOR IS OPEN. UPDATED 08-29-11 *BF UPDATED 3/08/2012 *LN

Structure › Body
Filed Jul 12, 201190,000 milesMD

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE PARKED ON AN INCLINE, THE CABLE FRACTURED AND THE PASSENGER SIDE SLIDING DOOR SLAMMED SHUT. THE DEALER DIAGNOSED THAT THE MOTOR AND CABLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ASSISTING THE CONTACT WITH THE FAILURE. THE FAILURE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 90,000.

Latches/Locks/Linkages
Filed Jul 12, 2011120,000 milesNJ

THE CABLE WHICH DRIVES THE SLIDING DOOR IS COMPLETELY EXPOSED TO ELEMENTS. (YOU'LL FIND IT WITHIN THE GROOVE LOCATED UNDER THE REAR SIDE WINDOWS) THIS CABLE IS MADE OF SOME KIND OF METAL (STEEL? WHO KNOWS.) THEN COATED WITH A BLACK PLASTIC/ACRYLIC/RUBBER CASING (SUCH AS AN ELECTRICAL WIRE). WITH TIME, THE CASING BEGINS TO DRY AND BE BRITTLE, CAUSING IT TO CRACK AND FALL OFF THE WIRE, LEAVING THE WIRES COMPLETELY VULNERABLE TO GETTING WET, RUST, FREEZE, ETC, ALSO RUBBING EXTENSIVELY UNPROTECTED AGAINST THE GEARS. WITHIN A FEW MONTHS OR EVEN WEEKS, THE METAL CABLE WIRES SNAP THUS GETTING CAUGHT IN THE MECHANISM. ONE THING LEADS TO ANOTHER AND THE WHOLE CABLE SNAPS, MAKING THE DOOR JAM ALTOGETHER. *TT

Latches/Locks/Linkages
Filed Jun 30, 2011150,000 milesWI

TOYOTA SIENNA AUTOMATIC SLIDING DOOR FAILED. THE DOOR IS UNABLE TO BE OPENED EVEN IN MANUAL MODE. THIS IS A DESIGN FLAW AND A SERIOUS SAFETY ISSUE AS MY CHILDREN NEED TO CLIMB OVER SEATS TO EXIT THROUGH THE ONLY DOOR THAT WORKS. WHEN THAT CABLE MECHANISM BREAKS, THEY WILL HAVE NO WAY TO EXIT THE VEHICLE IN AN EMERGENCY. *TR

Electrical System
Filed Jun 24, 201182,000 milesCA

MOST RECENTLY, PASSENGER SIDE AUTOMATIC DOOR STOPPED MID-WAY, I CLOSED IT MANUALLY, DROVE A COUPLE OF FEET AND TURNED OFF THE CAR. THEN THE CAR WOULD NOT START. DOOR IS NOT WORKING AUTOMATICALLY ONLY MANUALLY. STARTED EASILY WITH JUMPER CABLES BUT CONTINUES TO NOT START ON ITS OWN MOST OF THE TIME, USUALLY WHEN ENGINE IS COLD IT WON'T START ON ITS WON. THIS HAPPENED ABOUT 8 MONTHS AGO AND DEALER SAID IT NEEDED A STARTER EVEN THOUGH I SHOWED PRINTOUT FROM TOW TRUCK SHOWING IT WASN'T THE STARTER. THIS ALSO HAPPENED SOME TIME BEFORE THAT AND DEALER SAID I NEEDED A NEW BATTERY AND THAT SEEMED TO FIX THE PROBLEM TEMPORARILY. THIS HAS BEEN A PROBLEM SINCE I FIRST PURCHASED THE CAR AND THE DEALER DID NOT FIX THE PROBLEM. *TR

Structure › Body
Filed Jun 14, 201169,385 milesAZ

DRIVER'S SIDE DOOR MAKES A POPPING NOISE WHEN OPENED & CLOSED. DEALER INSPECTED IT AND INDICATED IT WAS A DRIVER STRAP WELD THAT IS BAD. DISTRICT SERVICE MANAGER OFFERED TO COVER 50% OF REPAIR WHICH I REFUSED AS THIS IS A COMMON DEFECT WITH SIENNAS ('04 TO '07). TOYOTA PREVIOUSLY ISSUED A "WARRANTY ENHANCEMENT" FOR THIS DEFECT BUT HAS NOT BEEN ACCOUNTABLE FOR THEIR POOR DESIGN AND MATERIALS. A CALL TO TOYOTA CONSUMER AFFAIRS WAS NOT SUCCESSFUL IN RESOLVING THE PAYMENT ISSUE. *TR

Electrical System
Filed Jun 10, 201178,500 milesPA

WE HAD USED THE AUTOMATIC OVERHEAD BUTTON TO OPEN THE REAR DRIVER'S SLIDING DOOR. AFTER OUR CHILDREN GOT IN THE CAR, WE TRIED TO USE THE BUTTON AGAIN TO CLOSE THE DOOR, HOWEVER THE DOOR STOPPED MIDWAY BECAUSE THE CABLE CAME OFF IT'S TRACK. WE WERE NOT ABLE TO CLOSE THE DOOR WHILE THE CABLE WAS OFF THE TRACK, SO WE HAD TO CUT THE CABLE AND REMOVE IT IN ORDER TO SHUT THE DOOR. WE CAN ONLY USE THE DOOR MANUALLY NOW, HOWEVER, IT IS EXTREMELY DIFFICULT TO OPEN AND CLOSE, ESPECIALLY ON THE SLIGHTEST INCLINE. THIS IS A SAFETY ISSUE FOR WHOEVER IS SITTING IN THE REAR SEATS, TYPICALLY MY CHILDREN, FOR IF THERE IS AN ACCIDENT, IT WOULD BE EXTREMELY DIFFICULT FOR THEM TO GET OUT. APPARENTLY THIS HAS BEEN AN ONGOING PROBLEM FOR YEARS WITH THE TOYOTA SIENNA'S AND TOYOTA WILL NOT FIX THE PROBLEM.

Engine and Engine Cooling › Cooling System
Filed Jun 9, 2011108,000 milesIA

RADIATOR LEAK, CONTINUOUS PROBLEM. COULD CAUSE CATASTROPHIC ENGINE FAILURE. TOYOTA WILL NOT ADDRESS REPAIR. *TR UPDATED 3/01/2012 *LN

Structure › Body
Filed Jun 9, 2011120,000 milesIL

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THE PASSENGERS AUTOMATIC SLIDING DOOR REQUIRED EXTENSIVE FORCE WHEN IT WAS OPENED MANUALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE FAILURE WAS RELATED TO THE POWER SLIDING DOOR MOTOR. THE SERVICE WARRANTY EXPIRED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT AND WERE UNABLE TO PROVIDE FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 120,000.

Structure › Body
Filed Jun 8, 201155,000 milesIL

THE DRIVERS SIDE PASSENGER SLIDING DOOR WILL NOT OPEN. THIS IS A NON-AUTOMATIC SLIDING DOOR. THERE IS NO WAY TO OPEN THE DOOR FROM THE INSIDE OR THE OUTSIDE. THIS HAS HAPPENED WITH OUR AUTOMATIC DOOR AS WELL. WE HAD TO PAY OVER 1800 TO HAVE THAT DOOR FIXED. THIS IS A SAFETY ISSUE WHEN THE DOORS WILL NOT OPEN! IF THERE WAS TO BE AN ACCIDENT AND THE CHILDREN COULD NOT GET OUT OF THAT DOOR BECAUSE THERE IS A FAULT WITH THE LATCHES, THAT WOULD BE TRAGIC. THIS IS NOT THE FIRST TIME A COMPLAINT HAS BEEN FILED ABOUT THE SLIDING DOORS IN A TOYOTA VAN.

Structure › Body › Door
Filed Jun 6, 201150,000 milesNJ

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED DURING INCLEMENT WEATHER THE CONTACT STATED THE REAR DRIVER AND PASSENGER SIDE AUTOMATIC POWER SLIDING DOORS WOULD NOT OPEN AUTOMATICALLY OR MANUALLY. THE SEALS ON THE DOOR WERE FROZEN SHUT. WHILE THE VEHICLE WAS PARKED ON AN INCLINE THE DOORS WOULD AUTOMATICALLY CLOSE ON THEIR OWN WHILE EXITING THE VEHICLE. THE CONTACT NOTICED A CABLE ON THE AUTOMATIC SLIDING DOORS SNAPPED ON THE REAR DRIVERS SIDE. THE PASSENGERS IN THE REAR SEAT HAD TO ENTER AND EXIT THE VEHICLE FROM THE LIFT GATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MOTOR WAS DISCONNECTED AND THE WIRES WERE REMOVED. THE AUTOMATIC FEATURE WAS ALSO DISCONNECTED AND THE DOORS WERE OPENED MANUALLY. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 07/08/11 *BF THE CONSUMER STATED THE CABLE SNAPPED ON BOTH SLIDING DOORS, WHICH DISABLED AUTOMATICALLY. EVEN MANUALLY, THERE WAS NO WAY TO OPEN OR CLOSE THE DOORS. UPDATED 11/23/11

Structure › Body › Door
Filed Jun 6, 201196,250 milesMD

CABLE FAILURE ON BOTH POWER SLIDING DOORS OF MY 2004 TOYOTA SIENNA. DOORS NOW NOT OPERATING PROPERLY IF OPENING AT ALL. *TR

Structure › Body › Door
Filed Jun 4, 2011103,000 milesOH

2004 TOYOTA SIENNA. LEFT SIDE, DRIVER SIDE POWER SLIDING DOOR WILL NOT CLOSE-MOTOR FAILURE. *TR

Steering
Filed Jun 3, 201169,700 milesMI

THE STEERING WHEEL ON MY 2004 TOYOTA SIENNA IS STIFF AND IT IS HARD TO CONTROL THE VEHICLE. TOOK THE VEHICLE FOR INSPECTION AT THE TOYOTA DEALERSHIP AND THEY WERE UNABLE TO DIAGNOSE THE PROBLEM. NOW THE VEHICLE IS NOT IN A DRIVABLE CONDITION AND WILL HAVE TO BE TOWED ANOTHER TOYOTA DEALERSHIP. TALKED TO TOYOTA CUSTOMER SERVICE ABOUT THE TSB'S POSTED ON-LINE RELATED TO THE STEERING PROBLEM ISSUE. REVIEWED THE DETAILS ABOUT NHTSA CAMPAIGN ID NUMBER: PE08041. ALSO NOTICED THAT OTHER SIENNA OWNERS HAVE ALSO EXPERIENCED SIMILAR PROBLEMS WITH THE VEHICLE. *TR

Seat Belts
Filed May 25, 201125,000 milesIL

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THE FRONT DRIVER'S SEAT BELT INTERMITTENTLY JAMMED AND BECAME STUCK WHENEVER HE ATTEMPTED TO BUCKLE THE BELT. THE SEAT BELT WOULD BECOME STUCK WHILE PARTIALLY REMOVED FROM IT'S RETRACTOR. IN ORDER TO REMOVE THE BELT FROM THE JAMMED POSITION, THE CONTACT WOULD NEED THE ASSISTANCE OF A SCREW DRIVER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THE VEHICLE WAS OPERATING AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 25,000 AND THE CURRENT MILEAGE WAS 65,000. THE VIN WAS UNAVAILABLE. UPDATED 06/08/11*LJ

Tires
Filed May 23, 201148,000 milesTX

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA WITH DUNLOP RUN FLAT TIRES, SIZE 225/60/17, DOT NUMBER 3T6R2508. THE CONTACT WAS DRIVING 55 MPH WHEN THE FRONT AND REAR PASSENGER TIRES BLEW. THE CONTACT STATED THAT THERE WERE ABNORMAL BUBBLES IN THE TIRES. THE VEHICLE WAS TOWED TO THE DEALER WHO ADVISED THAT ALL OF THE TIRES NEEDED REPLACING. THE TIRES WERE REPLACED. THE CURRENT AND FAILURE MILEAGE WAS 48,000.

Structure › Body › Door
Filed May 23, 201138,565 milesNC

TOYOTA SIENNA 2004 LE - REAR DOOR STRUTS (MANUAL) FAILED CAUSING THE DOOR TO DROP (FREE FALL). VERY LUCKY THAT MY KIDS WERE NOT AROUND AT THAT TIME. *TR

Structure › Body › Door
Filed May 20, 201155,000 milesNY

2004 TOYOTA SIENNA,POWER DOOR CABLE SNAPPED...DEALER ASKING $1500 TO FIX THIS PROBLEM..WHEN THIS HAPPENED ,THE CAR WAS ONLY 50K MILES ON THIS..I FOUND THAT THIS IS A COMMON PROBLEM WITH ALL THE SIENNA..I WOULD LIKE TO CONCEDE THIS AS A RECALL & FIX THIS ASAP. *TR

Structure
Filed May 17, 201181,000 milesCA

DESCRIPTION: FRONT DOOR CHECK POPPING NOISE CAUSE: SPOT WELD IN DOOR CHECK FAILED CONTROLS DOOR WHEN OPENING AND CLOSING SAFELY. TOYOTA HAS TSB NV003-07, BUT HAS LIMITED WARRANTY. EXPIRED FOR ME. *TR

Latches/Locks/Linkages
Filed May 17, 201181,000 milesMD

MANUAL SLIDING DOOR (DRIVERS SIDE) DOESN'T LATCH COMPLETELY AND COMES OPEN WHEN TURNING RIGHT. *TR

Structure › Body
Filed May 11, 201170,000 milesNJ

MY 2004 SIENNA TOYOTA DOOR FELL RIGHT OFF OF THE CAR. FIRST THE POWER OPENING STOPPED WORKING THEN SOME WIRE SNAPPED AND THE DOOR FELL RIGHT OFF THE CAR. THIS IS USUALLY A SPOT MOST PEOPLE PUT THEIR CHILDREN. THIS IS A DOOR THAT TEACHERS OPEN TO GET MY CHILD OUT FOR SCHOOL. IF THIS HAPPENED MOMENTS BEFORE IT WOULD OF FELL ON A TEACHER IN FRONT OF THE ENTIRE SCHOOL AND MY CHILD. *TR

Latches/Locks/Linkages
Filed May 10, 2011170,000 milesKY

MY COMPLAINT BEGAN AT 110,000 MILES. I BEGAN CALLING TOYOTA IN 2008 WHEN MY PASSENGER SIDE AUTOMATIC DOOR CAUGHT MY DAUGHTERS ARM AND THE SAFETY FEATURE DID NOT REOPEN THE DOOR. ABOUT TWO MONTHS LATER, I DROPPED MY DAUGHTER OFF TO SCHOOL THE PRINCIPAL WAS COMING TOWARD THE DOOR AND THE CABLE SNAPPED! I HAVE CALLED EVERY TOYOTA COMPANY I CAN ONLY TO BE TOLD IT WOULD COST $3,000 AND "ITS NORMAL WEAR AND TEAR" REALLY? THE CABLE WAS RUSTED BECAUSE THE CABLE IS ON THE OUTSIDE OF THE VEHICLE. THE DOOR WOULD NOT SHUT AT ALL, AND COULD NOT BE PUT INTO MANUAL BECAUSE OF THE CABLE. I HAVE TAKEN TO ANOTHERMECHANIC AS TOYOTA HAS NO REGARD FOR HUMAN LIFE, WHEN SOMEONE DIES, THEY WILL FIX IT. I HAVE 6 COMPLAINTS ON FILE AND NOONE WILL HELP ME UNLESS I PAY $3,000 TO FIX A CABLE THAT WAS DEFECTIVE. THE CAR WAS BARELY 4 YEARS OLD. I GOT IT SHUT, AND WITH NO JOB AND BUDGET RESTRAINTS, IT IS NOT FIXED YET. TODAY-5/10/11 THE PASSENGER MANUAL DOOR LOCKING MECHANISM BROKE AND NOW THIS DOOR WILL NOT OPEN. I HAVE CALLED 15 PEOPLE FROM TOYOTA, AND ALL THEY CAN TELL ME IS SORRY. IT IS NORMAL WEAR AND TEAR OF THE VEHICLE. MY CHILDREN ARE TRAPPED IN THE VEHICLE, HAVE TO CLIMB OVER THE SEATS- THIS IS A DEFECT. I HAVE GOOGLED THE PROBLEM AND THOUSANDS HAVE THIS ISSUE.I CONTACTED ANOTHER MAN FROM TOYOTA AND HE DIRECTED ME TO YOUR SITE. I WAS TOLD" NO ONE HAD DIED FROM IT, SO ITS NOT A SAFETY ISSUE." I WILL NEVER PURCHASE A TOYOTA AGAIN! SOMEONE NEEDS TO DO SOMETHING ABOUT THIS BEFORE SOMEONE IS KILLED BECA

Structure
Filed May 4, 2011100,000 milesMD

REAR SLIDING DOOR POWER CABLE ON 2004 TOYOTA SIENNA BROKE. CAUSING DOOR TO BE STUCK IN OPEN POSITION. TOYOTA HAS KNOWN OF DEFECT AND ISSUED A TSB (EL004-04) IN APRIL OF 2004, BUT DID NOT REPAIR PREVIOUSLY MANUFACTURED MINIVANS. *TR

Latches/Locks/Linkages
Filed May 1, 201182,000 milesVA

PASSENGER SLIDING DOOR FAILURE. CABLE COMPROMISED DUE TO DESIGN FLAW THAT STRIPPED IT OF ITS INSULATION. DESPITE BEING GARAGED, THIS CAUSED THE CABLE TO FRAY AND THEN RUST, MAKING THE DOOR INOPERABLE. THIS INCLUDES MANUALLY, AS THE CABLE CATCHES ON A ROLLER AT THE DOOR HINGE IN THE SLIDING TRACK. ADDITIONAL FEAR IS THAT CONSEQUENT MOTOR STRAIN MAY CAUSE ADDITIONAL FAILURE/EXPENSE/FIRE. THE CABLE FAILURE CAUSES IT TO BIND ON THE HINGE ROLLER AND PREVENTS THE DOOR FROM BOTH OPENING *AND* CLOSING. IN AN ACCIDENT, YOU WILL NOT BE ABLE TO EXIT THE VEHICLE FROM THAT SIDE IF NECESSARY. DOOR DID OPEN PARTIALLY AND THEN WOULD NOT CLOSE WITHOUT GREAT EXERTION. THANKFULLY, MY WIFE WAS ABLE TO FORCE IT CLOSED BEFORE HAVING TO TAKE THE HIGHWAY WITH OUR CHILDREN INSIDE AND AN OPEN DOOR. ONCE THE PART FAILS, THE DOOR CAN NOT BE MADE OPERABLE WITHOUT MAJOR REPAIR. TOYOTA HAS TSB EL004-004 ON THIS ISSUE THAT COVERS OUR PARTICULAR VIN, BUT WILL NOT COVER THE REPAIR OUT OF WARRANTY. COST OF REPAIR IS APPROXIMATELY $2,000 AND THE FEAR IS THAT MANY, LIKE US, WILL NOT HAVE THE PART REPAIRED DUE TO THIS COST (AND ANGER OVER *ACKNOWLEDGED* DESIGN FLAW). *TR

Steering
Filed May 1, 201193,000 milesPR

2004 TOYOTA SIENNA: HAVING TROUBLE WITH STEERING SYSTEM: KNOCKING NOISE WHILE TURNING LEFT. ALSO, A VIBRATION LIKE FEEL AT THE STEERING WHEEL WHILE DRIVING SLOWLY. *TR

Latches/Locks/Linkages
Filed Apr 30, 201190,000 milesIN

RIGHT POWER SLIDING DOOR IS COMPLETELY INOPERATIVE. UNABLE TO OPEN THE DOOR WITH EITHER THE MANUAL HANDLES (INSIDE OR OUTSIDE) OR THE POWER SWITCH. *TR

Latches/Locks/Linkages
Filed Apr 29, 201135,000 milesCA

2004 TOYOTA SIENNA RIGHT SLIDING DOOR HINGE FAILURE AND DOOR POP OPENED WHILE ON THE FREEWAY. DOOR WILL NOT STAY CLOSE AT ALL. DOOR WILL CLOSE BUT WILL OPEN IMMEDIATELY. DOOR WILL STAY COMPLETELY OPEN AFTER TRYING TO CLOSE MANY TIMES. FINALLY MANUAL DOOR SWITCH HAD TO BE ACTIVATED TO CLOSE DOOR. *TR

Structure › Body
Filed Apr 28, 201173,000 milesNY

DOOR CHECK HAD BEEN CLICKING - LUBED IT WITH LITHIUM GREASE. THEN WINDOW WOULDN'T GO ALL THE WAY DOWN. BROUGHT VEHICLE TO DEALER TO BE TOLD THE DOOR CHECK FAILED, BENT THE WINDOW TRACK AND NEEDS TO BE REPAIRED BY RE-WELDING ANOTHER PIECE OF METAL TO THE DOOR AND DOOR CHECK TO THE TUNE OF $500. WHEN WE INQUIRED ABOUT THE PAST SAFETY ISSUE OF THE DOOR INVESTIGATION AND VOLUNTARY WARRANTY EXTENSION OF THE DOOR CHECK, WE WERE TOLD THE VEHICLE AGE AND MILEAGE PASSED THE BULLETIN CAMPAIGN THAT WAS IN EFFECT FOR 2004-2006 MODEL YEARS. I GUESS WE WERE UNAWARE THAT A SAFETY ISSUE SUCH AS SAGGING DOORS AND DOORS FALLING OFF A VEHICLE WOULD HAVE LIMITED TIME TO FAIL. WE HAVE FOUR CHILDREN IN THE "FAMILY FRIENDLY VAN" ON A REGULAR BASIS. HOW LONG SHOULD ONE EXPECT A DOOR TO PROVIDE SAFE CONTAINMENT OF THE OCCUPANTS OF A MOTOR VEHICLE ?? LAWS PROTECT US BY HAVING AUTO MAKERS PROVIDE REPLACEMENT PARTS FOR SO MANY YEARS AFTER PRODUCTION ENDS, BUT WE SET UP A SOLUTION FOR A PROVEN SAFETY PROBLEM WITH A LIMITED RESPONSIBILTY TIME FRAME. I HATE TO THINK HOW MANY DRIVERS OR OCCUPANTS WILL DIE IF THEIR VEHICHLE DOOR FALLS OFF WHILE THEY ARE DRIVING. ESPECIALLY IF THEY KNEW THERE HAD BEEN A PRIOR SOLUTION FOR THOSE THAT HAD PARTS SOONER RATHER THAN LATER.

Structure › Body
Filed Apr 26, 201169,000 milesNJ

LOUD NOISE WHEN CLOSING AND OPENING DRIVER SIDE DOOR. *TR

Latches/Locks/Linkages
Filed Apr 25, 2011VA

THE REAR, AUTOMATIC SLIDING DOOR TO MY 2004 TOYOTA SIENNA IS INOPERABLE. THE CABLE SNAPPED. I'VE READ NUMEROUS REPORTS ON-LINE OF THIS TYPE OF INCIDENT RELATED TO THIS MODEL. THE REPAIR ESTIMATES AVERAGE ABOUT $1500. OBVIOUSLY, THIS IS A CONSUMER ISSUE AS WELL AS A SAFETY ISSUE THAT SHOULD BE ADDRESSED. *TR

Steering
Filed Apr 24, 201160,000 milesMD

I HAVE A 2004 TOYOTA SIENNA WITH APPROXIMATELY 60,000 MILES. THE STEERING SEEMS TO HAVE LOST POWER STEERING CAPABILITIES AS WELL AS OVER TURNING WHEN GOING AROUND CURVES AND CORNERS. *TR

Structure › Body › Door
Filed Apr 22, 2011122,000 milesNH

PASSENGER SLIDING POWER DOOR STOPPED WORKING. I MANUALLY TRIED TO OPEN THE DOOR AND IT FELL OFF THE REAR HINGE POINT. I AM A MECHANICAL ENGINEER SPECIALIZING IN PRODUCT TESTING. I WORKED IN THE AUTOMOTIVE COMPONENT INDUSTRY FOR 11 YEARS. I CAN SAY THAT THIS DOOR SYSTEM IS WAY UNDER ENGINEERED. TOYOTA SHOULD BE FORCED TO FIX THIS. PEOPLE ARE REPORTING THIS ALL OVER THE INTERNET. I CALLED TOYOTA WHEN JUST THE AUTO OPEN/CLOSE SYSTEM WAS BROKEN. THEY TOLD ME I'M ON MY OWN. THAT SYSTEM FAILS IN TWO WAYS. 1.) IF THE AUTO OPEN/CLOSE SYSTEM FAILS IT SHOULD BREAK WAY FROM THE HINGING SYSTEM SO THE DOOR WILL JUST FUNCTION MANUALLY. INSTEAD IT JAMS THE DOOR IN THE POSITION IT BROKE IN. THAT IS A SAFETY ISSUE. 2.) THE HINGE SYSTEM IS WAY UNDER ENGINEERED FOR LOAD. I AM A 180LB 46 YR OLD ENGINEER WHO IS SOFT AROUND THE MIDDLE. I'M NOT VERY STRONG. I TOOK THE DOOR OFF THE HINGE! THAT SHOULD NOT ABLE TO HAPPEN WITH SUCH A LOW FORCE RATE. I SEE THIS AS A SAFETY ISSUE AS WELL. TOYOTA ENGINEERS SHOULD BE ASHAMED OF THEM SELVES. THAT VAN COST OVER 40K BRAND NEW. IT'S ONLY 6 YEARS OLD AND HAS BEEN WELL CARED FOR. T'S A FAMILY/CHILD CARRIER. IT SHOULD BE DESIGNED LIKE A TANK IN MY OPINION. *TR

Latches/Locks/Linkages
Filed Apr 18, 2011102,000 milesMO

THE WIRE APPARATUS THAT FUNCTIONS OUR BOTH OF OUR AUTOMATIC SIDE DOORS ON OUR 2004 TOYOTA SIENNA HAS SNAPPED. BOTH DOORS NOW DO NOT FUNCTION CORRECTLY AND CAUSE THE ONE OF THE DOORS TO REQUIRE A LOT OF FORCE TO SHUT. MY ONLINE RESEARCH HAS ENLIGHTENED ME THAT THIS IS IN PREVALENT ISSUE ON THE 2004 SIENNA MINIVAN. PLEASE HELP! *TR

Electrical System
Filed Apr 13, 20118,000 milesAL

ITEM 1-- THIS IS AN AWD MODEL WITH RUN FLATS AND NO SPACE FOR A SPARE TIRE. THE LOW PRESSURE WARNING FOR THE TIRES IS REVOLUTION BASED, AND THEREFORE DOESN'T ACTIVATE DUE TO THE STIFF WALL RUN FLAT TIRES. I HAVE HAD NUMEROUS OCCASIONS WHERE THE TIRES WERE VERY LOW WITH NO WARNING, AND TWO OCCASIONS WHERE THE TIRES HAD ZERO AIR AND WERE RUINED WITH NO WARNING, AND THE FIRST INDICATION WAS A ROAR AND SUDDEN VERY BUMPY RIDE. THESE 2 EVENTS HAPPENED AT CITY SPEEDS, BUT I FEAR THIS EVENT AT INTERSTATE SPEEDS. THE LATER MODELS WERE EQUIPPED WITH PRESSURE SENSING DEVICES (NOT REVOLUTION SENSING). THE VEHICLE HAS ONLY 38K MILES, PERFECT CONDITION, AND I JUST RENEWED MY EXTENDED WARRANTY FOR 6 MORE YEARS, SO WOULD LIKE A RECALL RETROFIT TO PRESSURE SENSING FOR SAFETY AND PEACE OF MIND. I HAD THOUGHT TOYOTA WOULD DEVELOP A FIX, BUT TO NO AVAIL. I HAVE THIS DOCUMENTED ON TOYOTA SERVICE INVOICES AND THE FACTORY REP HAS REPORTED THERE IS NOTHING TOYOTA CAN DO. ITEM 2--- WHEN PULLING OUT FROM BEHIND A VEHICLE TO PASS AND FLOORING THE ACCELERATOR, THERE IS A FULL SECOND OF HESITATION BEFORE THE DOWN SHIFTING/ACCELERATION BEGINS. THIS HAS CAUSED TWO NEAR MISSES. THIS IS DOCUMENTED WITH TOYOTA, BUT ALL I'VE BEEN TOLD IS THAT IT IS CAUSED BY "DRIVE-BY-WIRE" (?), WHICH I ASSUME IS AN ELECTRICAL SIGNAL AS OPPOSED TO A MECHANICAL THROTTLE CABLE, BUT AGAIN, TOYOTA SAYS THERE IS NOTHING THEY CAN DO.

Structure
Filed Apr 12, 2011106,000 milesWA

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED HE NOTICED THAT THE DRIVERS SIDE DOOR CHECK MOUNT PANEL WAS NO LONGER WELDED IN SOME AREAS. HE STATED THE DOOR MADE A LOT OF NOISE WHEN OPENED OR CLOSED. THE CONTACT NOTICED THE FAILURE A MONTH AGO. HE CALLED THE DEALER AND WAS ADVISED THAT THEY WERE AWARE OF THE FAILURE AND IT WOULD BE COSTLY TO REPAIR TO REPAIR THE VEHICLE. HE CALLED THE MANUFACTURER AND FILED A COMPLAINT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000 AND THE CURRENT MILEAGE WAS 107,000.

Latches/Locks/Linkages
Filed Apr 12, 2011100,000 milesMA

SLIDING DOORS OPEN WHEN DRIVING. *TR

Latches/Locks/Linkages
Filed Apr 8, 2011238,000 milesWV

I HAVE A 2004 TOYOTA SIENNA. BOTH SLIDING DOORS NOW HAVE BROKEN CABLES AND WILL NOT OPEN FROM THE INSIDE. THEY ONLY OPEN WHEN FORCED OPEN FROM THE OUTSIDE. THE REPAIR COST FROM A TOYOTA DEALER IS $1,600.00 PER DOOR. THE PART ITSELF COST $1,100.00 PLUS THE LABOR. THE DOORS NOW ARE A SAFETY ISSUE SINCE MY SON CAN NOT GET OUT OF THE BACK QUICKLY IF NEEDED. THE CABLES RUSTED AND SEVERED WHILE OPENING. THE DOORS DO NOT HAVE A MANUAL OVERRIDE TO ALLOW OPENING PROPERLY ONCE THE ELECTRONIC OPERATION IS COMPROMISED. *TR

Latches/Locks/Linkages › Doors › Latch
Filed Apr 6, 201124,000 milesPA

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER SLIDING DOOR WOULD NOT REMAIN CLOSED AND THE LATCH WOULD NOT CATCH. THE VEHICLE WAS REPAIRED TWICE BY THE DEALER BUT THE FAILURE CONTINUED TO RECUR. THE CONTACT CALLED THE MANUFACTURER AFTER THE THIRD FAILURE WHO OFFERED TO COVER THE COST OF THE PART AND THE CONTACT WOULD BE LIABLE FOR THE LABOR COSTS. THE VEHICLE WAS SCHEDULED FOR A THIRD REPAIR. THE CURRENT MILEAGE WAS APPROXIMATELY 64,000 AND THE FAILURE MILEAGE WAS APPROXIMATELY 24,000.

Exterior Lighting
Filed Apr 5, 201190,000 milesNJ

2004 TOYOTA SIENNA MOISTURE IN PASSENGER SIDE HEADLIGHT ASSEMBLY DIMINISHES THE BRIGHTNESS OF THE LIGHT AND REDUCES VISIBILITY. TO REPLACE THE ASSEMBLY THE DEALER QUOTED OVER $400. THIS IS APPARENTLY A PROBLEM MANY TOYOTA SIENNA OWNERS HAVE. TOYOTA SHOULD ISSUE A RECALL FOR THIS PROBLEM WHICH IS A SAFETY ISSUE. DRIVING ON DARK, SMALL WINDING ROADS WITH ONE HEADLIGHT NOT GIVING OUT ENOUGH LIGHT IS DANGEROUS. SHAME ON TOYOTA FOR IGNORING THIS PROBLEM! *TR

Structure › Body › Door › Hinge and Attachments
Filed Apr 4, 201185,000 milesCA

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER DOOR WAS FRACTURED AND WOULD NOT OPEN ANY MORE THAN TWO INCHES. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC AND THEY ADVISED HER THAT THE HINGES ON THE DOOR WERE NOT WELDED PROPERLY. THE MANUFACTURER WAS THEN CONTACTED AND THEY ADVISED HER THAT THEY WERE OFFERING AN EXTENDED WARRANTY FOR THE FAILURE, BUT SHE DID NOT FALL WITHIN THE CATEGORY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

Unknown or Other
Filed Apr 2, 201160,900 milesKS

WHAT I ASKED TOYOTA TO DO IS REPAIR MY DRIVER SIDE DOOR DUE TO A KNOWN DEFECT. LATE MODEL TOYOTA SIENNA MINIVANS HAVE MANUFACTURING DEFECTS THAT TOYOTA IS NOT WILLING TO ADDRESS. TOYOTA SIENNAS ARE PRONE TO DOOR POPPING WHEN OPENING AND CLOSING DUE TO BROKEN DOOR WELDS. I AM TOLD AFTER THE FACT THERE WAS A TOYOTA TECHNICAL SERVICE BULLETIN THAT WAS ISSUED TO THE TOYOTA DEALERSHIP THAT WAS NOT BROUGHT TO MY ATTENTION. THIS BULLETIN EXTENDED OUT THE REPAIR OF THIS DEFECT BY FIVE YEARS TO 2009. WHEN THE PROBLEM SURFACED ON MY SIENNA IN FEBRUARY, 2011, I WAS TOLD THE TOYOTA DISTRICT MANAGEMENT WOULD NOT FIX THIS DEFECT BECAUSE IT WAS PAST THE EXTENDED WARRANTY PERIOD OF 2009. TOYOTA MANAGEMENT REFUSES TO CORRECT THIS KNOWN DEFECT. MY ESCALATION HAS BEEN DOCUMENTED IN TOYOTA REFERENCE NUMBER 1103311750 TO THE TOYOTA

Structure › Body › Door
Filed Mar 24, 201188,000 milesMD

TL* THE CONTACT OWNS 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE MOTOR CABLE FOR THE PASSENGER SIDE SLIDING DOOR FRACTURED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE MOTOR ASSEMBLY UNIT FAILED AND WOULD NEED TO BE REPLACED. THE DOOR WAS NO LONGER OPERABLE BECAUSE THE DEALER STATED THAT IT WAS OPENED, IT WOULD CAUSE FURTHER DAMAGE. THE DEALER DID NOT GIVE A CAUSE FOR THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 88,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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