What owners reported
Newest filingsFiled Sep 8, 2026FL
The vehicle is experiencing a critical failure of the Brake Actuator and Booster Pump assembly. The dashboard currently displays multiple warning indicators: ABS light, Traction Control light, and the Brake System Warning light (Master Warning "!"). Symptoms: Mechanical Failure: The internal high-pressure accumulator is failing to hold pressure. The electric brake booster pump is heard cycling every 10-20 seconds even when the vehicle is stationary and the brake pedal is not depressed. Loss of Braking Safety Features: The system has disabled regenerative braking and Anti-lock Braking (ABS), causing significantly increased stopping distances and a “spongy" brake pedal feel with diminished braking response. Predictability of Failure: This failure matches the exact symptoms described in Toyota's Customer Support Program 20TE07 (and previously ZJB), which acknowledges an internal defect in the brake actuator. Safetv Risk: The sudden transition from power-assisted braking to manual hydraulic braking during a drive creates an immediate safety hazard. As the pump motor continues to cycle excessively to compensate for the internal leak, it is at risk of total thermal failure, which would lead to a near-total loss of braking assist while the vehicle is in motion. Despite the vehicle having only 75,689 miles (well under the 150,000 mile limit acknowledged in Toyota's support programs), Toyota has declined to provide assistance because the vehicle has surpassed the 10-year age mark. Toy
Filed Jul 22, 2026AZ
In 2024, I had my vehicle checked out prior to a road trip because the brakes were making "fart noises," and I was worried about driving it to Albuquerque. The AAA certified dealer I took the car to said everything checked out alright. I never received the letter regarding the brake system issue, so I could not take advantage of the extended warranty repair program. My car was in the 80-90 thousand mile range and had not yet rolled over. Fast forward to 2025, my dashboard lit up all over the place, and I got the brakes checked again. By that time, the fault code was coming up, but the entire ABS system needed to be replaced. I was unable to get any help from TOYOTA despite this being a KNOWN FAULT WITH TOYOTA PRIUS AND TOYOTA PRIUS V FROM THIS TIME PERIOD. They are STILL not doing anything to help their customers. Brake issues are EXTREMELY dangerous, and it is wildly negligent to continue moving forward WITHOUT fully recalling the ABS system in the FULL LINE of prius vehicles from the impacted manufacture dates. Every prius owner I know has had to deal with this. My care was UNDER the required mileage but PAST the dates to be repaired. PLEASE consider holding TOYOTA responsible and getting them to refund Prius owners who have already paid for this COSTLY repair out of pocket. Thank you.
Filed Jul 21, 2026PA
N/a
Filed Jun 30, 2026TX
I purchased a 2014 Toyota Prius V in 2013, and it currently has 120,000 miles on it. Last month, the engine light came on, so I took it to a dealership. They diagnosed the issue and provided the codes P0302 and P0304. After consulting multiple shops, all confirmed that coolant is leaking into the engine, which means I either need to repair the head gasket or replace the engine entirely. The quotes I've received for this repair range from $5,000 to $15,000, while the current value of the car is only about $5,000. I want to file a complaint regarding Toyota's responsibility for these engine issues. We buy cars because we trust the brand, and in this case, Toyota has broken that trust. Despite maintaining the car according to Toyota's recommended schedule, I have encountered this serious problem.
Filed May 13, 2026AL
Description of the Problem Vehicle: 2014 Toyota Prius v (Mileage: 70,000) Problem Description: The vehicle is experiencing a critical failure of the Electronically Controlled Braking (ECB) system, specifically the Brake Actuator and Booster Pump assembly. The dashboard currently displays multiple warning indicators: ABS light, Traction Control light, and the Brake System Warning light (Master Warning "!"). Symptoms: Mechanical Failure: The internal high-pressure accumulator is failing to hold pressure. The electric brake booster pump is heard cycling (straining) every 10–20 seconds even when the vehicle is stationary and the brake pedal is not depressed. Loss of Braking Safety Features: The system has disabled regenerative braking and Anti-lock Braking (ABS), causing significantly increased stopping distances and a "wooden," unresponsive brake pedal feel. Predictability of Failure: This failure matches the exact symptoms described in Toyota’s Customer Support Program 20TE07 (and previously ZJB), which acknowledges an internal defect in the brake actuator. Safety Risk: The sudden transition from power-assisted braking to manual hydraulic braking during a drive creates an immediate safety hazard. As the pump motor continues to cycle excessively to compensate for the internal leak, it is at risk of total thermal failure, which would lead to a near-total loss of braking assist while the vehicle is in motion. Additional Notes: Despite the vehicle having only 70,000 miles (well und
Filed May 7, 2026CO
I have 2014 Prius v 5 with 100,000 miles but I had issues with brake booster pump
Filed Apr 23, 2026CA
8/2025 Car stalled on freeway. Went to dealer. They said nothing wrong. Then on a trip north, car stalled again on freeway. Went to the nearest dealer. They too said nothing wrong. This time same thing. There is a recall for the exact symptoms of the exact car yet they say the repair was done. Why does my vin not qualify for the exact symptoms that generated a recall? This was super dangerous at freeway speed. Toyota knows there is a problem with the inverter and it's computer. Now I'm paying again for a diagnosis. That makes $750 just diagnosing and now if they actually decide it is the inverter, I have to pay upwards of $3000 even though there is a recall? What the heck?
Filed Apr 2, 2026CA
The brake booster has failed and seems to be a common issue with this model vehicle for Toyota issued an extended warranty, but I am passed the date and they are unwilling to do anything. Due to the malfunctioning brake booster. The car is unsafe to drive the too expensive to repair.
Filed Feb 13, 2026CA
Brake booster is not working
Filed Nov 5, 2025220,000 milesMD
The contact owns a 2014 Toyota Prius V. The contact stated that while driving approximately 35 MPH, the brake light, tire pressure, traction control, battery, and other warning lights were illuminated. While attempting to depress the brake pedal, there was more resistance than normal, making it difficult to slow the vehicle. The contact was able to drive the vehicle to the nearest mechanic; however, the vehicle was not diagnosed. The vehicle was then taken to the residence. The vehicle was taken to another certified mechanic, who diagnosed and determined that the brake master cylinder and actuator assemblies had failed. The brake master cylinder and brake actuator assemblies were in the process of being repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 220,000.
Filed Sep 25, 2025TN
Upon inspection, our mechanic determined that the master cylinder assembly and the actuator assembly require replacement (error code C1391). It is currently available for inspection, but will need to be repaired soon. Our safety and the safety of others is at great risk, because there is impending brake failure if driven and the end result could be catastrophic. On 09/13/25, the BRAKE, TRACTION CONTROL, ABS and ((!)) lights came on about 10 minutes from home. We drove home, parked the car and did not drive it again until we took it to our mechanic on 09/15/25. During this incident, the brakes failed to respond properly, which could have led to a serious accident. We took the car to a local mechanic and repairs are currently pending. The estimated cost for the necessary parts is approx. $3,000 and the labor costs are estimated to be between $1,100 and $2,000. Our local Toyota dealership was also contacted and they confirmed the presence of code C1391. Please reference Toyota Service Bulletin POL18-03, which addresses issues related to the braking system in certain Toyota models, including the Prius V. This bulletin indicates that various brake system-related warning lamps may illuminate due to internal malfunctions within the brake system, and it outlines affected parts that may require replacement. Additionally, please reference Toyota Customer Support Program 20TE07, which provides extended coverage for certain brake system repairs. It is concerning that, despite this well-k
Filed Sep 4, 2025FL
I have a 2014 Prius V with 92,000 miles. My anti-skid, brake and ABS idiot lights went off approximately 1 week ago. (August 25, 2025) Scheduled an appointment at my Toyota dealer (September 3, 2025) and was told there was an abnormal leak in the accumulator and that the brake booster pump and brake pump assembly needed to be replaced. Cost $5715. Not related to the brakes, but they also said I had to replace the rear shock absorbers as they are leaking and needed to be replaced and then realigned. Cost $1363. This should have been a recall not a mileage or 10 year limit.
Filed Aug 26, 2025GA
C1391 - Abnormal Leak of ACC Pressurization. Bad Brake booster assembly.
Filed Aug 8, 2025LA
Toyota has a break issue that they extended the warranty for 10 years or 150000 miles and now a few months pass the 10 years I have a problem with the actuator giving warnings and my daughter went into a skid when applying the breaks. She was lucky and didn’t hit anyone. If Toyota knows there is a problem that is a safety concern they should fix it I did get a Toyota dealership to give an estimate to fix it and was told $4300.00 I think that’s too much for a defective part. It should be a safety recall.
Filed Jul 24, 2025CA
ABS Brake pump actuator booster failed. It is available for inspection. While driving, I started hearing a hissing sound from my brakes. I tried to slow down and my several diagnostic lights (ABS, traction control, brake, check engine, etc.) flashed on while my brakes failed to work properly. I turned on my hazard lights immediately. I was in the middle of the road with my toddler in the car and I almost rammed into the car in front of me. Luckily I was able to pull into a turn lane and pushed with all my might on the brakes and it finally was able to stop. My brakes failed and I could have hit the cars in front of me and hurt my child, myself and others. It was terrifying. Problem has been confirmed by an independent service center. The warning lamps only appeared WHILE the issue was happening and my brakes failed to work properly.
Filed Jul 16, 2025CA
The car stalls randomly and does not enter fail-safe mode. The dealer says it is the transmission but the transmission has never shuddered or hesitated. I am reading that these vehicles have intelligent power modules in the hybrid inverter that fail and can cause stalling. I feel like the dealership is working with Toyota to avoid addressing the actual problem. In the meantime I was sent home in a vehicle that continues to stall randomly and does not enter fail-safe mode.
Filed Jun 24, 2025TN
While braking on the interstate, this car threw error code C1391: Abnormal Leak of ACC PRESS. This is the brake system accumulator pressure - meaning lost all assistance to braking - it took a long time to slow down and come to a stop. Easily could have caused a serious crash had I been on a hill or coming up on stopped traffic. I did some research and found this is a KNOWN ISSUE with Toyota and SHOULD HAVE BEEN A RECALL! Toyota skirted the issue by offering customers that encountered the problem a CUSTOMER SERVICE PROGRAM where they would pay for a new brake pump and master cylinder. HOWEVER, Toyota put TIME and MILEAGE CONSTRAINTS ON THE PROGRAM, and it just so happened our car had exceeded those limits - so we had to pay full price for the repair of the 2 new brake parts - over $3,000! The 2014 Toyota PriusV that we bought new and had always serviced it properly was hardly worth that, but it was our only car, so we paid it. BUT will never buy another Toyota now - and NHTSA needs to fine Toyota for this poor brake system
Filed Jun 10, 2025MO
Upon exiting the highway my brake system when engaged was completely unresponsive. I of course pushed down gently as would and upon realizing the brakes were not responding I started pounding on the brake pad. I had to ram the brake down for the vehicle to even slow. Thankfully no-one was in front of me at the light and I was able to pull into the nearest gas station having to ram brake to fullest extent to get the vehicle to stop moving. All lights within the braking system lit up including the Master Warning Light, Brake System Warning Light, ABS Warning light, and SLIP indicator as well as the warning siren. These warning lights did not come on til after* the brake system was engaged with failure*** NOT PRIOR. It was not indicative of an issue prior too, no former brake issue or warning lights. I turned the vehicle off and then back on again to see if the same lights still lit and issue was still malfunctioning. I called for a tow and had vehicle taken to the Adams Toyota Dealership (MO)The following diagnostic code C1391 was registered on my vehicle at dealership. Upon research (not disclosure) I found that the above code- C1391- "Brake booster and Brake Booster Pump Assembly" is a known issue that Toyota offered a Warranty repair from May 21-Nov 22' IF FAILURE Not a recall but a "if" brake system fails. Please see Customer Support Program 21TE01. I purchased vehicle in OCT 21 and was never informed, never provided this warranty letter, issue didn't show up on Carfax etc
Filed Jun 7, 2025CA
The vehicle stalled while driving 35 to 45 mph. Engine had no power but the brakes and power steering worked.
Filed May 22, 2025CA
While driving my 2014 Prius V it stalled. I turned it off and restarted it. The yellow car symbol with an exclamation point lit up. I turned the car on and off again. The light went away and I was able to drive home. I was unable to get any OBD 2 codes on my personal reader. I changed the 12 V battery and thought this had fixed the stalling. Then it stalled again and repeated the same process. Though we were able to drove the car I had it towed to a dealership for safety reasons. The dealership pulled codes, cleared them, drove the car 20 miles, and were unable to reproduce the codes. I was told to return when the codes returned. It stalled again and now I am afraid to drive this car.
20 of 82 complaints, reproduced as filed.