Filed Jun 24, 2020266,638 vehiclesToyota Motor Engineering & Manufacturing
Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2013-2015 Prius and 2014-2017 Prius V vehicles not included in recall 18V-684. Excessive voltage in the Intelligent Power Module (IPM) within the inverter may cause the hybrid system to shut down, causing the vehicle to stall while being driven.
Risk. An unexpected hybrid power system shut down may increase the risk of a crash.
Remedy. Toyota will notify owners, and dealers will perform a software update for the hybrid system. If the vehicle has experienced an inverter failure with certain hybrid system faults related to this condition, the inverter assembly will be repaired or replaced, prior to software update. All repairs will be performed free of charge. This recall began July 24, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TB10 / 20TA10.
Filed Oct 4, 2018807,329 vehiclesToyota Motor Engineering & Manufacturing
Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2014 Toyota Prius and 2012-2014 Toyota Prius V vehicles. Excessive voltage in the Intelligent Power Module (IPM) within the inverter may cause the hybrid system to shut down, causing the vehicle to stall while being driven.
Risk. If the hybrid system shuts down unexpectedly, it can increase the risk of a crash.
Remedy. Toyota will notify owners, and dealers will update the software for the motor/generator control electronic control unit (ECU) and the hybrid control ECU as necessary, free of charge. The recall began January 22, 2019. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is J0V. Note: The software updates in this recall are needed even if the vehicle had the software previously updated under recalls 14V-053 or 15V-449.
Filed Jul 15, 2015108,624 vehiclesToyota Motor Engineering & Manufacturing
Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2012-2014 Prius V vehicles manufactured August 22, 2011, to June 30, 2014. A component within the hybrid inverter assembly may overheat, causing the hybrid system to reduce output power allowing the vehicle to only drive a short distance. In some circumstances, the hybrid system may shut down causing the vehicle to stop while being driven.
Risk. The vehicle may enter a fail-safe/limp-home mode that limits the drivability of the vehicle. The hybrid system could also shut down completely resulting in a vehicle stall, increasing the risk of a crash.
Remedy. Toyota will notify owners, and dealers will update the software for the motor/generator control electronic control unti (ECU) and the hybrid control ECU, free of charge. The recall began on July 30, 2015. Owners may contact Toyota customer service at 1-888-270-9371.
Filed Jan 16, 20154,971 vehiclesToyota Motor Engineering & Manufacturing
Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2014-2015 Toyota Prius V vehicles manufactured November 7, 2013, to January 7, 2015. The occupant classification system (OCS) that activates or deactivates the passenger seat air bag system may be improperly calibrated. As a result, the passenger air bag may not deploy in a vehicle crash. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 208, "Occupant Crash Protection."
Risk. If the air bag does not deploy as intended, there is an increased risk of injury in the event of a crash.
Remedy. Toyota will notify owners, and dealers will re-calibrate of the OCS system, free of charge. The recall began February 12, 2015. Owners may contact Toyota customer service at 1-800-331-4331.
All 4 campaigns on file, newest first.
What owners reported
Newest filings
Service Brakes
Filed Sep 8, 2026FL
The vehicle is experiencing a critical failure of the Brake Actuator and Booster Pump assembly. The dashboard currently displays multiple warning indicators: ABS light, Traction Control light, and the Brake System Warning light (Master Warning "!"). Symptoms: Mechanical Failure: The internal high-pressure accumulator is failing to hold pressure. The electric brake booster pump is heard cycling every 10-20 seconds even when the vehicle is stationary and the brake pedal is not depressed. Loss of Braking Safety Features: The system has disabled regenerative braking and Anti-lock Braking (ABS), causing significantly increased stopping distances and a “spongy" brake pedal feel with diminished braking response. Predictability of Failure: This failure matches the exact symptoms described in Toyota's Customer Support Program 20TE07 (and previously ZJB), which acknowledges an internal defect in the brake actuator. Safetv Risk: The sudden transition from power-assisted braking to manual hydraulic braking during a drive creates an immediate safety hazard. As the pump motor continues to cycle excessively to compensate for the internal leak, it is at risk of total thermal failure, which would lead to a near-total loss of braking assist while the vehicle is in motion. Despite the vehicle having only 75,689 miles (well under the 150,000 mile limit acknowledged in Toyota's support programs), Toyota has declined to provide assistance because the vehicle has surpassed the 10-year age mark. Toy
Service Brakes
Filed Jul 22, 2026AZ
In 2024, I had my vehicle checked out prior to a road trip because the brakes were making "fart noises," and I was worried about driving it to Albuquerque. The AAA certified dealer I took the car to said everything checked out alright. I never received the letter regarding the brake system issue, so I could not take advantage of the extended warranty repair program. My car was in the 80-90 thousand mile range and had not yet rolled over. Fast forward to 2025, my dashboard lit up all over the place, and I got the brakes checked again. By that time, the fault code was coming up, but the entire ABS system needed to be replaced. I was unable to get any help from TOYOTA despite this being a KNOWN FAULT WITH TOYOTA PRIUS AND TOYOTA PRIUS V FROM THIS TIME PERIOD. They are STILL not doing anything to help their customers. Brake issues are EXTREMELY dangerous, and it is wildly negligent to continue moving forward WITHOUT fully recalling the ABS system in the FULL LINE of prius vehicles from the impacted manufacture dates. Every prius owner I know has had to deal with this. My care was UNDER the required mileage but PAST the dates to be repaired. PLEASE consider holding TOYOTA responsible and getting them to refund Prius owners who have already paid for this COSTLY repair out of pocket. Thank you.
Structure › Body
Filed Jul 21, 2026PA
N/a
Engine
Filed Jun 30, 2026TX
I purchased a 2014 Toyota Prius V in 2013, and it currently has 120,000 miles on it. Last month, the engine light came on, so I took it to a dealership. They diagnosed the issue and provided the codes P0302 and P0304. After consulting multiple shops, all confirmed that coolant is leaking into the engine, which means I either need to repair the head gasket or replace the engine entirely. The quotes I've received for this repair range from $5,000 to $15,000, while the current value of the car is only about $5,000. I want to file a complaint regarding Toyota's responsibility for these engine issues. We buy cars because we trust the brand, and in this case, Toyota has broken that trust. Despite maintaining the car according to Toyota's recommended schedule, I have encountered this serious problem.
Service Brakes
Filed May 13, 2026AL
Description of the Problem Vehicle: 2014 Toyota Prius v (Mileage: 70,000) Problem Description: The vehicle is experiencing a critical failure of the Electronically Controlled Braking (ECB) system, specifically the Brake Actuator and Booster Pump assembly. The dashboard currently displays multiple warning indicators: ABS light, Traction Control light, and the Brake System Warning light (Master Warning "!"). Symptoms: Mechanical Failure: The internal high-pressure accumulator is failing to hold pressure. The electric brake booster pump is heard cycling (straining) every 10–20 seconds even when the vehicle is stationary and the brake pedal is not depressed. Loss of Braking Safety Features: The system has disabled regenerative braking and Anti-lock Braking (ABS), causing significantly increased stopping distances and a "wooden," unresponsive brake pedal feel. Predictability of Failure: This failure matches the exact symptoms described in Toyota’s Customer Support Program 20TE07 (and previously ZJB), which acknowledges an internal defect in the brake actuator. Safety Risk: The sudden transition from power-assisted braking to manual hydraulic braking during a drive creates an immediate safety hazard. As the pump motor continues to cycle excessively to compensate for the internal leak, it is at risk of total thermal failure, which would lead to a near-total loss of braking assist while the vehicle is in motion. Additional Notes: Despite the vehicle having only 70,000 miles (well und
Service Brakes
Filed May 7, 2026CO
I have 2014 Prius v 5 with 100,000 miles but I had issues with brake booster pump
Electrical System
Filed Apr 23, 2026CA
8/2025 Car stalled on freeway. Went to dealer. They said nothing wrong. Then on a trip north, car stalled again on freeway. Went to the nearest dealer. They too said nothing wrong. This time same thing. There is a recall for the exact symptoms of the exact car yet they say the repair was done. Why does my vin not qualify for the exact symptoms that generated a recall? This was super dangerous at freeway speed. Toyota knows there is a problem with the inverter and it's computer. Now I'm paying again for a diagnosis. That makes $750 just diagnosing and now if they actually decide it is the inverter, I have to pay upwards of $3000 even though there is a recall? What the heck?
Service Brakes
Filed Apr 2, 2026CA
The brake booster has failed and seems to be a common issue with this model vehicle for Toyota issued an extended warranty, but I am passed the date and they are unwilling to do anything. Due to the malfunctioning brake booster. The car is unsafe to drive the too expensive to repair.
Service Brakes
Filed Feb 13, 2026CA
Brake booster is not working
Electrical System
Filed Nov 5, 2025220,000 milesMD
The contact owns a 2014 Toyota Prius V. The contact stated that while driving approximately 35 MPH, the brake light, tire pressure, traction control, battery, and other warning lights were illuminated. While attempting to depress the brake pedal, there was more resistance than normal, making it difficult to slow the vehicle. The contact was able to drive the vehicle to the nearest mechanic; however, the vehicle was not diagnosed. The vehicle was then taken to the residence. The vehicle was taken to another certified mechanic, who diagnosed and determined that the brake master cylinder and actuator assemblies had failed. The brake master cylinder and brake actuator assemblies were in the process of being repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 220,000.
Service Brakes
Filed Sep 25, 2025TN
Upon inspection, our mechanic determined that the master cylinder assembly and the actuator assembly require replacement (error code C1391). It is currently available for inspection, but will need to be repaired soon. Our safety and the safety of others is at great risk, because there is impending brake failure if driven and the end result could be catastrophic. On 09/13/25, the BRAKE, TRACTION CONTROL, ABS and ((!)) lights came on about 10 minutes from home. We drove home, parked the car and did not drive it again until we took it to our mechanic on 09/15/25. During this incident, the brakes failed to respond properly, which could have led to a serious accident. We took the car to a local mechanic and repairs are currently pending. The estimated cost for the necessary parts is approx. $3,000 and the labor costs are estimated to be between $1,100 and $2,000. Our local Toyota dealership was also contacted and they confirmed the presence of code C1391. Please reference Toyota Service Bulletin POL18-03, which addresses issues related to the braking system in certain Toyota models, including the Prius V. This bulletin indicates that various brake system-related warning lamps may illuminate due to internal malfunctions within the brake system, and it outlines affected parts that may require replacement. Additionally, please reference Toyota Customer Support Program 20TE07, which provides extended coverage for certain brake system repairs. It is concerning that, despite this well-k
Service Brakes
Filed Sep 4, 2025FL
I have a 2014 Prius V with 92,000 miles. My anti-skid, brake and ABS idiot lights went off approximately 1 week ago. (August 25, 2025) Scheduled an appointment at my Toyota dealer (September 3, 2025) and was told there was an abnormal leak in the accumulator and that the brake booster pump and brake pump assembly needed to be replaced. Cost $5715. Not related to the brakes, but they also said I had to replace the rear shock absorbers as they are leaking and needed to be replaced and then realigned. Cost $1363. This should have been a recall not a mileage or 10 year limit.
Service Brakes
Filed Aug 26, 2025GA
C1391 - Abnormal Leak of ACC Pressurization. Bad Brake booster assembly.
Service Brakes
Filed Aug 8, 2025LA
Toyota has a break issue that they extended the warranty for 10 years or 150000 miles and now a few months pass the 10 years I have a problem with the actuator giving warnings and my daughter went into a skid when applying the breaks. She was lucky and didn’t hit anyone. If Toyota knows there is a problem that is a safety concern they should fix it I did get a Toyota dealership to give an estimate to fix it and was told $4300.00 I think that’s too much for a defective part. It should be a safety recall.
Service Brakes
Filed Jul 24, 2025CA
ABS Brake pump actuator booster failed. It is available for inspection. While driving, I started hearing a hissing sound from my brakes. I tried to slow down and my several diagnostic lights (ABS, traction control, brake, check engine, etc.) flashed on while my brakes failed to work properly. I turned on my hazard lights immediately. I was in the middle of the road with my toddler in the car and I almost rammed into the car in front of me. Luckily I was able to pull into a turn lane and pushed with all my might on the brakes and it finally was able to stop. My brakes failed and I could have hit the cars in front of me and hurt my child, myself and others. It was terrifying. Problem has been confirmed by an independent service center. The warning lamps only appeared WHILE the issue was happening and my brakes failed to work properly.
Fuel/Propulsion System
Filed Jul 16, 2025CA
The car stalls randomly and does not enter fail-safe mode. The dealer says it is the transmission but the transmission has never shuddered or hesitated. I am reading that these vehicles have intelligent power modules in the hybrid inverter that fail and can cause stalling. I feel like the dealership is working with Toyota to avoid addressing the actual problem. In the meantime I was sent home in a vehicle that continues to stall randomly and does not enter fail-safe mode.
Service Brakes
Filed Jun 24, 2025TN
While braking on the interstate, this car threw error code C1391: Abnormal Leak of ACC PRESS. This is the brake system accumulator pressure - meaning lost all assistance to braking - it took a long time to slow down and come to a stop. Easily could have caused a serious crash had I been on a hill or coming up on stopped traffic. I did some research and found this is a KNOWN ISSUE with Toyota and SHOULD HAVE BEEN A RECALL! Toyota skirted the issue by offering customers that encountered the problem a CUSTOMER SERVICE PROGRAM where they would pay for a new brake pump and master cylinder. HOWEVER, Toyota put TIME and MILEAGE CONSTRAINTS ON THE PROGRAM, and it just so happened our car had exceeded those limits - so we had to pay full price for the repair of the 2 new brake parts - over $3,000! The 2014 Toyota PriusV that we bought new and had always serviced it properly was hardly worth that, but it was our only car, so we paid it. BUT will never buy another Toyota now - and NHTSA needs to fine Toyota for this poor brake system
Service Brakes
Filed Jun 10, 2025MO
Upon exiting the highway my brake system when engaged was completely unresponsive. I of course pushed down gently as would and upon realizing the brakes were not responding I started pounding on the brake pad. I had to ram the brake down for the vehicle to even slow. Thankfully no-one was in front of me at the light and I was able to pull into the nearest gas station having to ram brake to fullest extent to get the vehicle to stop moving. All lights within the braking system lit up including the Master Warning Light, Brake System Warning Light, ABS Warning light, and SLIP indicator as well as the warning siren. These warning lights did not come on til after* the brake system was engaged with failure*** NOT PRIOR. It was not indicative of an issue prior too, no former brake issue or warning lights. I turned the vehicle off and then back on again to see if the same lights still lit and issue was still malfunctioning. I called for a tow and had vehicle taken to the Adams Toyota Dealership (MO)The following diagnostic code C1391 was registered on my vehicle at dealership. Upon research (not disclosure) I found that the above code- C1391- "Brake booster and Brake Booster Pump Assembly" is a known issue that Toyota offered a Warranty repair from May 21-Nov 22' IF FAILURE Not a recall but a "if" brake system fails. Please see Customer Support Program 21TE01. I purchased vehicle in OCT 21 and was never informed, never provided this warranty letter, issue didn't show up on Carfax etc
Fuel/Propulsion System
Filed Jun 7, 2025CA
The vehicle stalled while driving 35 to 45 mph. Engine had no power but the brakes and power steering worked.
Unknown or Other
Filed May 22, 2025CA
While driving my 2014 Prius V it stalled. I turned it off and restarted it. The yellow car symbol with an exclamation point lit up. I turned the car on and off again. The light went away and I was able to drive home. I was unable to get any OBD 2 codes on my personal reader. I changed the 12 V battery and thought this had fixed the stalling. Then it stalled again and repeated the same process. Though we were able to drove the car I had it towed to a dealership for safety reasons. The dealership pulled codes, cleared them, drove the car 20 miles, and were unable to reproduce the codes. I was told to return when the codes returned. It stalled again and now I am afraid to drive this car.
Service Brakes, Hydraulic
Filed Mar 24, 2025100,000 milesGA
The contact owns a 2014 Toyota Prius V. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and traveled to the floorboard. The contact engaged the parking brake to stop the vehicle. The vehicle was able to be restarted. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.
Service Brakes
Filed Mar 22, 2025CA
Break pump , break pump assembly, Break actuator. Vehicle has only 91k miles it. Breaks feel rough and slower to react. Too worried to use vehicle. Dealership said it’s a very well known issue and wanted $5800 to fix it.
Service Brakes, Hydraulic
Filed Mar 10, 2025133,838 milesAL
The contact owns a 2014 Toyota Prius V. The contact stated that while driving at approximately 35 MPH, the brakes and ABS warning lights illuminated the instrument cluster. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the brake booster and brake booster pump assemblies needed to be replaced. The contact was informed about the Customer Satisfaction Program: 20TE07 (Service Brakes, Hydraulic); however, the vehicle was no longer covered under the warranty extension. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 133,838.
Service Brakes
Filed Feb 7, 2025AZ
Toyota did implement an extended service warranty that ran through June of 2024 for a KNOWN issue with the ABS system. The problem was identified in a number of vehicle models, multiple recalls were made starting in 2019, and the Prius V (mine is a 2015) was excluded from that recall. After a road trip from Phoenix, AZ to Albequerque, NM, I started noticing a "farting" noise while braking. The extended service program had closed the month prior. I had the car inspected at my local AAA service department prior to leaving. The problem got worse, the braking is squishy and inconsistent, so I took it back to the shop. They've told me that my ABS system is not functioning and needs to be replaced. I called a dealership about the issue, and they said they can't honor the warranty unless Toyota does. They gave me the contact number for Toyota's Customer Care line, and I requested an appeal or exception which was denied. I have 85,000 miles on the car. It hasn't even rolled over yet. I don't drive very much and didn't drive really at all for almost 3 years between 2020 and 2023 since I was working online. There is nothing I could possibly have done to contribute to this issue, so it is CLEARLY a manufacturer error. Any issue with brakes poses a serious threat to safety and must be taken seriously. The repair cost is over $5,000, and MOST households cannot absorb that cost. If more vehicles are having similar issues, then I GUARANTEE you that there are more cars on the road right now
Service Brakes
Filed Jan 29, 2025TX
Approximately 2 months ago my brake booster and accumulator pump failed looked up recalls on this issue my vehicle falls in the recalled model year was wondering if it is just overlooked because it has not had any problems with it in the past only 76000 miles on vehicle due to low mileage I believe it should not have failed it has a internal leak had vehicle scanned code C1391 was detected for abnormal leak of ACC press. Thank you For any assistance you can provide for me unable to afford repairs at this need vehicle for transportation to and from work again. Thank you
Engine
Filed Jan 14, 2025CA
The car began to jerk, made knocking noises, miss fires on cylinder 1, 2 and 4, coolant leakages, oil leakages, compression issues and the check engine light keeps turning on and off. My safety has been put into play because, the car would jerk many of times as it would want to stop as I was driving. I would then have to pull over and call for assistance. Per the Toyota service advisor he recommended that I needed a new rebuilt engine kit. The extended warranty company stated that I was negligent with my car and denied my claim and refused to pay for the 10 grand motor and I had to tow my car to another shop. However, the car at this time is still experiencing the same malfunctions. The warning lamps are still showing at this present time and prior to the failure of problem. This car meets the "Lemon law guidelines, However, I have been informed otherwise that I don't meet the criteria for lemon law due it being expired sometime last year in Oct of 2024. As stated this is a lemon car.
Engine
Filed Dec 31, 2024MI
The Head Gasket failed on my vehicle, and began to burn coolant and overheat my engine. Upon description of the issue, a dealership mechanic was able to diagnose the issue. The sudden failure of my vehicle due to overheating while driving was extremely risky, and I had no indication that the issue was a head gasket until a dealership mechanic was able to look at my vehicle after being towed. I had taken my vehicle to a third-party mechanic, and they could not tell me why my vehicle was burning coolant, but provided a temporary Stop-Leak fix that did not hold. The first appearance of the Check Engine light was about 9 months ago, was assumed to be the spark plugs, which I had replaced, but then my coolant light started coming on with the check engine light for about a week before the engine overheat incident. The vehicle has been inspected by a Toyota Hybird Mechanic. No other inspections have been done. My safety and other's safety was put at-risk as my steering, speed control, and speed monitoring systems immediately shut off once the system detected an overheat, making it difficult to pull over safely and slowly to address the issue/call a tow truck. I required physical assistance from another motorist to move my vehicle off the road to allow others to pass.
Service Brakes
Filed Dec 14, 2024FL
Brake Actuator Valve Wear all lights relating to brakes are on, Dec. 12th 2024. The warranty for this expensive fix ended March, 2024 or 150k miles, there are only 106k miles on the vehicle. Something that is such a safety hazard SHOULD not have a date. We are experiencing unexpected loss of brake power while driving, accompanied by multiple dashboard warning lights, so we are unable to drive to the Toyota Dealership to have it scanned for issues. Toyota has advised us NOT to drive the vehicle, and we live 40 min from the nearest dealership. We bought the car from a Toyota dealership used, and they should have fixed this before selling the vehicle. Complete negligence and a huge safety issue. We only ask that they warranty be extended for the entire year of Dec. so that we can get this fixed asap.
Service Brakes
Filed Dec 12, 2024NC
Brake light and several other lights suddenly came on. The brakes became spongy. Taken to a repair place close enough for walking for diagnostic work. It showed that the brake booster needs to be replaced. There was a campaign for this problem, so Toyota knows that it is/was a problem. That campaign has apparently ended. This is a very expensive repair on a car that I expected to use the rest of my life. There was no warning by the dealership from which I purchased the car that this was a possible pending problem.
Service Brakes
Filed Oct 22, 2024TX
Car was diagnosed at a Toyota dealership with a brake booster issue reading code 20TE07 after my vehicles brakes suddenly would not work and the car continued to jolt forward. The brakes wouldn’t stop the car. According to Toyota, my vehicle is three months outside of the warranty period but under the covered mileage so we are left to repair this defect ourselves. This was a very dangerous situation and could have cost us and our children our lives instead of just the $4800 repair cost. This has happened to both of our Prius’s so this is not a rare issue. Toyota needs to have a plan for these parts failing suddenly and they should all be recalled for safety in my opinion. The experience was very scary and we had zero control over the vehicle when the brakes suddenly went out. Where do I join the class action lawsuit?
Service Brakes
Filed Sep 25, 2024FL
Brake actuator failure, coded as C1391. known issue by Toyota which can result in loss of brakes if not repaired. symptoms of problem: pulsing air sound from master brake cylinder, and/or all braking system lights illuminate on dash.
Service Brakes
Filed Aug 22, 2024FL
Brakes failed to stop vehicle for over almost ½ of a block. The driver, a young woman, was so terrified that she is refusing to drive the car even after the brakes have been repaired. It is my understanding that Toyota is aware of this problem and has issued directives for its dealers to make the necessary repairs. However, I was told that this was extended to 150,000 miles or 10 years from first in service date. I am including the invoice from Lipton Toyota for over $4,000 and I am respectfully requesting that Toyota makes this right and refunds this money. The failure of a braking system represents a critical life threatening situation of which no one can deniy.
Service Brakes
Filed Aug 16, 2024TX
I have a 2014 Toyota Prius V. I was driving down the highway at 55 m/h when my brakes became spongy all of a sudden and the ABS, traction and brake lights came on the dashboard. I was very scared and seeing that my brakes were failing I almost caused an accident that could have cost my life and my family's. I managed to get home safely and after scanning the system got the code C1391 - ABORMAL LEAK IN ACCUMULATOR. I did some research and this defect is so well known that Toyota launched a costumer program to replace the booster for free. I took it to a Toyota dealership and they wont't replace it though because the program expired a couple of months ago. This is an expensive and life-threatening part. The defect comes from the manufacturing facility, not from usage, so Toyota should be responsible for it.
Service Brakes
Filed Aug 15, 2024NY
I am a US military member stationed in Germany. I bought my Toyota Prius V used, in 2020, knowing I'd be stationed in Europe and expressly because of Toyotas reliability and Prius's great mileage. This was our family's third Prius and a sixth Toyota vehicle. It's been almost exactly 2 years since my family moved to Germany, when one day I was driving through a small town, below the speed limit of 35 mph (50 km/h). Suddenly, while driving, the red BRAKE light, yellow ABS light, and red brake system warning lights came on all at once. The car's brake continued to work normally but I also started hearing a low volume, frequent, 1-sec long electronic buzzing sound coming from somewhere the front of the car, on the driver's side. It was audible every 3 seconds or so, even after the car was put in Park and turned off, then it went off after a couple minutes. I took the car to a local German Toyota leadership to have the problem diagnosed. The Service Department told me later that day the DTC1391 was identified, and the brake booster assembly + brake booster pump assembly needed to be replaced, at a total cost of this repair being over EUR 9,000 (around $9,900). The parts themselves were quoted to cost EUR 3,500 and EUR 4,000 each, and would have to be ordered from the US. I cannot afford to pay $10K to repair a 10-year old car. After some research, I discovered while Toyota never issued a recall, they knew about this brakes problem since 2018. I found several "Customer Support Prog
Service Brakes
Filed Jul 5, 2024GA
Four warning lights related to the braking system illuminate, followed by what seems to be the cessation of the ABS. After 5 minutes of driving, the lights went off and abs returned, although brakes are shaky. The abs seems to be a known faulty park and is covered under warranty but only up to 150,000 miles. When taken to a dealer, the repair shop recommended I call corporate. Citing the arbitrary mileage limit, the Toyota mechanic seemed convinced the corporate office would cover the cost, saying he’s seen it done on a case by case basis. This coverage should be made unilaterally for all car owners with this defect, not simply those willing to fight for it. Class action lawsuits over what seems to be a similar issue have been privately settled.
Service Brakes, HydraulicCrash1 injured
Filed Jul 1, 2024120,000 milesNC
The contact owns a 2014 Toyota Prius V. The contact stated that the vehicle was previously involved in two car crashes, where the vehicle rear-ended other vehicles due to the brakes failure. The air bags did not deploy. A police report was filed after the second crash, but the information was not available. The contact stated that the other driver sustained unknown injuries during the second crash. The vehicle sustained damages and was repaired. There was no further information provided. Additionally, the contact stated while driving at various speeds and depressing the brake pedal, the brakes made an abnormal sound and the brake pedal was spongy. The contact stated that the vehicle hesitated to respond. The ABS warning light and several unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the brake booster had failed and needed to be replaced. The dealer informed the contact that it was a known failure; however, the repair could not be covered because the vehicle had a salvage title. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 120,000.
Service Brakes
Filed Jun 12, 2024NJ
Completely unannounced and sudden brake failure, which caused a failure in the traction control and ABS system as well. Most likely brake actuator pump failure.
Service Brakes
Filed Jan 3, 2024152,589 milesAL
2014 Toyota Prius V [XXX] [XXX] (17:45 CST) Sudden loss of braking ability. Brake pedal goes nearly to the floor. Nearly caused collision. ABS, BRAKE, VSC and Orange Exclamation Point Warning all indicated simultaneously. Brake ABS pump / actuator makes buzzing sound audible in driver seat about every 5 seconds. CSP/TSB coverage apparently expired 75 days ago. Occurred at mileage 152,589. Open case with Toyota # [XXX] Vehicle not yet inspected by dealer. Vehicle is available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Unknown or Other
Filed Nov 29, 2023GA
Hands free controls were deactivated on vehicle. No longer able to use Blue tooth. This presents a safety hazard.
Service Brakes, Hydraulic
Filed Aug 30, 2023142,000 milesCA
The contact owns a 2014 Toyota Prius V. The contact stated that while driving at an undisclosed speed, the brake pedal was firm which made it hard to stop the vehicle. No warning light was illuminated. The vehicle was diagnosed by a dealer, and it was determined that there was a leak in the brake booster pump assembly. The vehicle had not been repaired. The manufacturer was made aware of the failure and informed the contact that parts to repair the vehicle was not available. The failure mileage was approximately 142,000.
Structure › Body
Filed Jul 9, 2023NY
My wife opened the tailgate and the right side lift support exploded. A person standing across the parking lot thought it sounded like a gun shot. Small metal pieces flew about the cargo area in the car. When my wife then tried to close the tailgate the lift support bent. She was then able to disconnect it and close the tailgate. I included a picture of the remaining left side support plus the broken right side and where it was mounted.
Service Brakes
Filed Nov 3, 2022MN
Brakes are not working properly,pull up to stop light and pedal can go all the way to floor. there are multipul warning lights. Toyota dealer says becase I have 153,00 miles they wont repair,even though Toyota knows there is a problem
Structure › BodyCrash
Filed Oct 18, 2022PA
I was parked in my driveway and put my 2014 Toyota Prius in reverse to back up and park in front of my late husband’s workshop about 15 ft. away,on Oct. 10, 2022. The car sped up so fast I could not brake fast enough (no warning).It stopped when it hit the large door of the workshop, and damaged it and the back of my car, costing about $2,000 to the car. I contacted my insurance agent right away, and the person above him at the company the next day, as well as the service manager at the Toyota dealer where we bought the car at the end of 2014. I expect an increase in my premium from my insurance company. I’ll take it to Toyota when it’s done at the auto body shop, but I don’t expect any flaw to be found b/c that is what happened when I had the same kind of accident with this car in Jan., 2022, when I put the car in reverse to back down my long driveway, (which I’d done many times before),and it sped up so fast (SUA) that I couldn’t stop it (no warning). It hit a maple tree in my yard, and it cost about $12,000 to fix the back of my car. I was not injured in either accident, but this flawed accelerator could have caused serious injury to me or others, as it has in many documented accidents in the last 20 years. From the reports I’ve read since my accident last week, thousands of people have experienced similar or worse accidents from a Sudden Unintended Acceleration in their Toyota vehicle. Also, I read in an excellent well-researched and independent report that NHTSA has not
Service Brakes
Filed Oct 16, 2022AR
I was driving home from work on 10/14/22. The traffic was moving very slowly because there was a wreck ahead and emergency crews were on the scene. I was having to break often while moving at a slow speed. All of the sudden multiple dash warning lights came on the vehicle and the vehicle no longer responded to my breaking in a normal manner. I pulled off of the hwy and drove to my local dealership on a side road at a slower than normal speed. I told the dealership to check my car for the recall I remember getting in the mail a while back that mentioned the car trouble I was experiencing. I was told that the recall did not apply to me because my car was over 150,000 miles. The local dealership indicated they could not assist me with having Toyota honoring the recall past the specified mileage. I contacted the national Toyota number and was told the problem was included in a "customer support program" not an actual recall from Toyota and that Toyota would not pay to fix my vehicle since it was over 150,000 miles. I see that some people have filed a class action lawsuit against Toyota in this matter. I was told the Brake Booster needed to be replaced and also a break pump assembly would be required with an estimated cost of $2,500. The car is not safe to drive as it is right now. Toyota is aware of the problem and I guess put the "support program" in place to try and get around a forced government recall and also in turn put a cap on the mileage out of the reach of many vehicle
Engine
Filed Jun 17, 2022NM
My car stalled while I was driving it on 2 separate occasions. It is a 2014 w less than 70K miles: 1/2022 Within seconds of 2 or more warning lights going on, the engine stalled. I was able to steer, brake and drive on the electric motor towards home. The electric motor drove another .5 mile before it also died, leaving me with no power steering or brakes. I was on a slight incline and coasted most of the way off road. The car was towed to our local dealer, which said the intake manifold had failed. Dealer replaced IM and related hoses and gaskets. 6/2022 I was driving on a busy interstate at high speed in the passing lane. The car started to lose power and decelerate. I maneuvered to the side of the road and UP! the on ramp. Made it to roadside business on remaining battery power.
Fuel/Propulsion System
Filed May 17, 2022NJ
My wife's 2014 Prius V failed to run. after towing to service diagnosed as failed Inverter. service records indicate this was serviced as a recall 2/2019. now toyota refuses to recognize problem as a warranty issue for repair. even though Recall notice indicates repair or replacement should be free of charge. breakdown occurred 5/14/2022. incident started as she was getting on highway. drove home at 25mph.
Service Brakes
Filed May 14, 2022MN
Losing brake preasure
Service Brakes
Filed Feb 17, 2022TX
ABS failing to pressurize. Anti-lock brake system has failed.
Engine
Filed Nov 18, 2021163,335 milesNJ
The contact owns a 2014 Toyota Prius V. The contact’s grandson stated while driving approximately 15 MPH, the vehicle failed to accelerate while the pedal was depressed. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the head gasket replaced however, the vehicle was repaired. The manufacturer was not informed of the failure. The failure mileage was 163,335.
EngineFire
Filed Sep 2, 2021215,000 milesCA
Hi my name is [XXX]. Toyota headquarter case # [XXX] Incident day July 6, 2018 I had a big technical problem with my 2014 Toyota Prius V where it caught on fire because one of the valve lifters fell into the engine head and broke the engine block while driving. When that happened, the oil began to leak into the muffler and the engine and hybrid wiring immediately caught on fire. Many of my colleagues who also bought the same vehicle for Taxi business use in San Francisco all have a similar issue as mine. A few of theirs caught on fire, and a few others mentioned to me that the head gasket for their same Toyota vehicle blew out and each of them had to replace it at around 120,000 miles. I believe that’s why they don’t manufacture these same vehicles anymore because of the defectiveness in the engine. I opened a case with Toyota Manufacturer back in July 2018 and they sent a specialist to inspect the vehicle after the fire. He found the piece that fell inside the engine and that damaged the engine. The Toyota specialist admit to me that the engine of my 2014 Toyota vehicle is very defective and must be covered under warranty. My mechanic replaced the engine for me with a used one with 28,000 miles. This entire case was documented under my name with Toyota Motors Manufacture. I contacted the highway safety and I tried to file a claim against Toyota at the time, but I never got a follow up on my case after I left various messages. All they said was that they will investigate but
Complaints 1-50 of 82, newest first, reproduced as filed.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Jun 24, 2020. Source: NHTSA Office of Defects Investigation.