2017 Toyota Prius Prime

The contact owns a 2017 Toyota Prius Prime. The contact stated that while driving at an undisclosed speed, the vehicle stalled. Several unknown warning lights were illuminated. The contact stated that while attempting to start the vehicle, the vehicle started. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact used a portable diagnostic machine to diagnosed the vehicle; however, no fault codes displayed. The contact stated that the failure had not reoccurred. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

In the 2017 Prius Prime when the car switches from Electric power to gas the car frequently fails to allow you to accelerate. It is like you are stuck in neutral on the freeway, taking your foot off of the acceleration pedal and pushing it down doesn't always fix the issue. The accelerator foot pedal can be completely down to the floorboard as you are losing speed. The safety issue is that you are losing speed, and on the freeway and the car doesn't recover losing some control. I have taken the car to the Toyota delearship and when taken in that say it is a software update, but this continues to happen. There is no real notification when this will occur as the battery milage switchover is often misreported by the car.

I have a 2017 Toyota Prius Prime advanced. It has the large infotaiment screen that is where I have to access many items. Often, seemingly randomly, the screen shuts down and reboots itself. During the time it is rebooting I do not have any access to the controls. It gives no warning when it is going to reboot. I have seen other Toyota recalls for a similar problem on the RAV4 vehicles and I wonder if it is related.

The dealer sold original Toyota Truestart H4, 12 Volt battery failed after 2 years and 9 months. The battery is warranted for 84 months/7 years.

Toyota has a very well known issue with head gasket failures right around 140k miles that they refuse to address. This is my second Prius and my second failure right at 140k miles. They refuse to acknowledge it, but the advisors in the service department say that's their "bread and butter." They repair bad head gaskets on priuses for $5k all day long. Toyota needs to do right by their clients.

Background Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement. Customer Support Program Coverage Details This Customer Support Program provides coverage for involved vehicles with the original factory Blizzard Pearl or Super White paint. The covered condition may occur when sunlight over time degrades the adhesion between the factory-applied paint primer coat layer and the base metal electrodeposition layer causing the paint to peel from the metal body panel. If the condition is verified, the specific panel affected will be repainted. · The Primary Coverage will be offered until December 11, 2022, regardless of mileage. · After the Primary Coverage, the Secondary Coverage is applicable for 10 years from the date of first use, regardless of mileage. My vehicle is a 2017 Toyota Prius prime with Bli

Jbl touchscreen 11.6 on Prius prime plugin 2017 has capacitive buttons like FM AM SPEAKER/Audio, and resistive buttons like Volume and Sufio not registering a finger touch or pressure. All other icons on touchscreen work and respond. Bluetooth works but no sound when a text message is read from my iPhone. Started when heat index was 107 on June 23. With climate change I am concerned that EV and PHEV touchscreens may need to be recalled to prevent this kind of failure. Mechanic said it WAS NOT FUSES OR BATTERY, and AICHATGBT proffered a software glitch or a neede update

The contact owned a 2017 Toyota Prius Prime. The contact stated after the vehicle was in the park position and exiting, the vehicle accelerated on its own in reverse. The contact mentioned when she parked, the front tires pointed towards a curb which allowed her to get inside the vehicle and to depress the brake pedal. The vehicle continued accelerating, crashed into two trees on the front driver's side and front passenger side, jumped the curve, and crashed into a fence where the vehicle came to a stop. The contact mentioned that she was a professional driver for a living and assured that the failure was not a user error. A police report was not filed due to the incident occurring on her property. No injuries were sustained. A Toyota representative inspected the vehicle at the contact's residence to diagnose the vehicle but the results were not available. The unknown local dealer was contacted. The vehicle was not repaired. The vehicle was traded in at the dealer and the contact no longer owns the vehicle. The contact mentioned that after the failure incident, an unknown manufacturer recall was opened related to unintended acceleration. The manufacturer was notified of the failure and opened a case. The failure mileage was unknown.

Each time I use the USB port behind the cup holders, my vehicle's electrical system goes through a power-down cycle. This has happened several times over the years while I was driving. I no longer use that particular USB port for safety reasons. I reported this to my Toyota dealer, but they could not replicate the problem while I was there, so nothing was ever done. My younger son was driving the car and nearly had a wreck when the electrical system power-cycled while he was driving. He has been instructed to not use the USB ports.

My 2017 Toyota Prius Prime has experienced a second windshield crack perhaps hit by a small object, which I didn't notice at all. The crack is a "L" shape, about 15 in at each direction. The firs Windshield crack was happened about a year ago. Toyota dealer replaced it with an original Toyota Windshield. I believe this particular Windshield type isn't strong enough to withstand a small stone hitting it. As I didn't notice any loud popping sound during driving

Driver side electric Seat rail malfunction after I was hit from the rear end collision. The seat electric adjustment became inoperable. The seat rail has a small gear in the electric seat that got destroyed during the rear end collision. Is the seat designed for damping, if so why does the driver side electric seat become inoperable?

I had to avoid an oncoming driver who lost control in a flash storm and ended up colliding with a telephone pole head on going 60mph. No safety devices activated at all, and Toyota refuses to admit it’s a problem.

It was time to replace my original equipment tires after approximately 30,000 miles (41,622 car miles, remainder 11,622 on separate snow tires). The car rode smoothly. I purchased four YOKOHAMA AVID Ascend LX SIZE 195/65R15 tires. The tires were balanced professionally at VIP Tires in Watertown, MA. Since the original tires had a little bit of uneven wear, I also had the car aligned at the same time. I immediately noticed intense vibration in the car seat and floorboard (not in stearing) when driving over 47 mph. I brought the car back and they rebalanced the tires. The vibration remained. I took a video of both back tires (both same DOT code) using my GoPro (and wife driving) and found left rear seemed ok, but right rear had abnormal tread movements. I also noticed much more seat vibration at right rear compared to left rear seat. I brought car back to installer and they (Marco & Julio) confirmed the right rear tire is defective.

Loud popping, grinding, and clicking noises from the front left of the car while decelerating, sometimes during acceleration, and parking. The clicking has been happening since the vehicle was new and has progressively gotten worse. It is so bad now that other motorists and pedestrians become distracted by it. A pedestrian tripped and fell over last week trying to look behind them at what was causing this unusual racket. I can now feel the repetitive popping in the steering wheel and brake peddle. The car now feels unsafe to drive. I have taken this vehicle to several Toyota dealers in 2018, 2019, 2020, and 2021 to expressed my concerns. Dealers insist the characteristic is normal, even when T-SB-0157-18 "Click Noise From LF Wheel Area During Deceleration" was in effect. The vehicle is still under powertrain warranty and no warranty repair has been offered each time. This characteristic was very similar to T-SB-0157-18, however it has gotten worse. It now always occurs during deceleration, frequently during normal driving and acceleration. It is extremely distracting and nerve racking, to the point of it being a safety issue for me, other motorists, and pedestrians. It is a very unusual sound no one expects and pays an unsafe amount of attention to. I strongly suspect the front CV axle(s) are grinding themselves into dust. Toyota knows this is a safety issue, cancelled the TSB in April 2019, and refuse to repair the car under power train warranty. My axle has been clicking si

I was driving in behind several cars on a city street about 30 mph. The cars ahead slowed quickly. The automatic braking system came on suddenly and completely and applied the brakes on its own with no warning red flash. It locked the brakes and the wheels skidded on the pavement I had no control over this at all I tried tapping lightly to stop the skid. I was about 10-12 feet away from the vehicle ahead of me when the car stopped. I did have some additional stopping room but had no control over the braking system at all if I had been on wet pavement the skidding and “hopping” would have been worse.

Approximately July 19th 2021 at 4 a.m. in the morning on 2021 going Southbound on 210 going towards San Bernardino we will see the flat tire at the very end since the flat tire the hybrid system says offline not available car stalled pulled over tire was blown out. This is the second time that the hybrid system has been reported offline or malfunction. Upon further review the records of the vehicle I have noticed that on January 18th 2021 the previous owner had a similar incident but the dealership in Hemet California failed attempt to repair it or document it correctly and falsified records

This vehicle rear ended another vehicle in peak hour stop and go traffic. The estimated speed at the time of impact was 10-15 MPH. There was exensive front end damage to the vehicle. The air bags did not deploy. Unclear if the AEB engaged but the driver actively tried braking but not successful in avoiding the collision.

-The following systems malfunctioned all at the same time on 2021-07-23 at approximately 5:00pm CDT traveling at ~70mph on the interstate in normal conditions in HV system mode: -Low Braking Power -ABS Control System Malfunction -Lane Departure Alert Malfunction -Traction Control Malfunction -Pre-Collision System Malfunction -This is available for inspection upon request, if loaner vehicle is provided and covered. -My girlfriend and I were put at risk due to multiple safety systems malfunctioning, which drastically increased chances of an accident -The vehicle has been diagnosed by a certified Toyota repair shop, and the issue could not be replicated nor found by them. I am also unable to replicate the malfunction. See attached photos. -The vehicle has been inspected three times in the past 30 days by Carvana, Beneficial Automotive in Moore, OK, and Fowler Toyota in Norman, OK. None found this issue. -See attached for the instrument warnings. ICS warning, ABS, traction control, check engine, brake malfunction lights and Multi-Information Display errors all illuminated at the same time while traveling at highway speeds.

When driving on the interstate, the car lost power steering and power brakes, making the vehicle very difficult to maneuver. Fortunately, there were no cars immediately nearby, otherwise this could have been a very different description. The car was towed to a dealership. They reported that they believe this is due to a faulty cell in the vehicle's auxiliary (12V) battery. There was no warning or symptom of this prior to the loss of power steering and power brakes.

LARGE SCREEN SOMETIMES GOES BLANK AND REBOOTS, AS IF THE CAR WAS JUST RESTARTED. VEHICLE IS TRAVELING WHEN THIS OCCURS. TYPICALLY HAPPENS AT CRUISING SPEEDS.

I LOST POWER ON OVERPASS. HYBRID MALFUNCTION LIGHT, COLLISION LIGHT, ENGINE LIGHT ALL CAME ON. ALMOST MATCHING RECALL, BUT TOYOTA SERVICE TOLD ME IT'S A MODULE AND WOULD COST 1200$ TO FIX. I TOLD THEM NO. CHARGED ME 144$ AND I ERASED CODE, WITH NO PROBLEM SINCE? TOYOTA DOES NOT CARE AND I COMPLAINED?

JUST FIVE MINUTES AFTER I LEFT THE HOUSE, I WAS DRIVING AT 15 MILES MPH ON A CURVED ROAD AND THE VEHICLE COMPLETELY LOST POWER. THIS INCLUDES BOTH THE ELECTRIC MOTOR AND THE GAS MOTOR. BOTH THE STEERING SYSTEM AND BRAKES MALFUNCTIONED, CAUSING THE STEERING WHEEL TO BECOME TOO STIFF TO TURN AND THE BRAKES WERE NOT ABLE TO BE PRESSED DOWN NO MATTER HOW HARD I TRIED. THIS CAUSED THE CAR TO SWERVE OFF THE ROAD AND HIT A LIGHT POLE. NOT ONLY DID THE AUTOMATIC COLLISION PREVENTION SYSTEM FAILED TO WORK, THE AIRBAGS ALSO FAILED TO DEPLOY WITH THE AMOUNT OF IMPACT. THIS HAS CAUSED SEVERE DAMAGE TO MY CAR AND SEVERE INJURY TO MY BODY. UNFORTUNATELY, THIS WAS NOT THE FIRST TIME THE VEHICLE EXPERIENCED A POWER FAILURE. THE FIRST TIME I WAS IN STOP AND GO TRAFFIC ON THE FREEWAY. THE CAR COMPLETELY SHUT OFF FOR 5 SECONDS AND TURNED BACKED ON AGAIN. LUCKILY THE VEHICLE WAS NOT MOVING DUE TO THE SPEED OF TRAFFIC. I TOOK THE VEHICLE BACK TO THE DEALERSHIP AND COMPLAINED ABOUT THIS PROBLEM. HOWEVER, THE SERVICE DEPARTMENT FAILED TO FIND ANY PROBLEM. THE SECOND TIME IT HAPPENED I WAS DRIVING ON A STRAIGHT ROAD AND THE VEHICLE SLOWED DOWN AND COMPLETELY SHUT OFF. NOTHING APPEARED ON THE MONITOR NOR THE DASHBOARD, JUST LIKE THE FIRST TIME. I COULD NOT GET THE VEHICLE TO START FOR 30 MINUTES. I EVEN CAPTURED THIS INCIDENT ON VIDEO THAT NO MATTER HOW MANY TIMES I'VE PRESSED THE START BUTTON, I COULD NOT GET THE VEHICLE TO POWER UP AGAIN (ENGINE OR BATTERY MODE). JUST LIKE LAST TIME, I TOOK MY VEHI

CLICKING NOISE FROM LF WHEEL AREA UPON DECELERATION/BREAKING. DEALER HAS EXAMINED BREAKS MULTIPLE TIMES AND ISSUE IS NOT RESOLVED.

TL* THE CONTACT OWNS A 2017 TOYOTA PRIUS PRIME. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V579000 (STEERING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER EDMARK TOYOTA (15933 N IDAHO CENTER BLVD., NAMPA, ID 83687) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

VEHICLE WAS ON THE HIGHWAY GOING 65 MPH, THE SPEED LIMIT, REAR LEFT TIRE EXPLODED LEAVING SHREDS ACROSS THE HIGHWAY AND DAMAGING THE UNDERCARRIAGE OF THE VEHICLE. TIRE WAS TOYO NANOENERGY A29 195/65R15

HEAD RESTRAINT (HEAD REST). PUSHES HEAD FORWARD. CAUSES NECK/BACK DISCOMFORT. HEAD STRIKING HEAD RESTRAINT ON ROUGH ROAD FEELS LIKE A CONCUSSION! LONG DRIVES ARE MISERABLE. SEAT ADJUSTMENTS FAIL TO OVERCOME THE ISSUE. 5'3" WOMAN. I HAD A PRIUS 2006 AND IT WAS JUST FINE. THIS PRIUS SEAT IS SO UNCOMFORTABLE I MIGHT SELL IT.

SUMMARY: HAVE OWNED MY PRIUS PRIME FOR EIGHT MONTHS AND HAVE NEEDED TO REPAIR ONE WINDSHIELD CHIP, REPLACE MY WINDSHIELD ONCE, AND CURRENTLY HAVE ANOTHER CRACK THAT CANNOT BE REPAIRED. DETAILS: PURCHASED MY PRIUS PRIME DEC 10, 2017. ON DEC 20, 2017, GOT A CHIP IN MY WINDSHIELD WHILE DRIVING TO WORK ALONG THE LOCAL HIGHWAY AND WAS ABLE TO GET IT REPAIRED SAME-DAY. IN JUNE 2018, GOT ANOTHER CHIP IN MY WINDSHIELD AND THE CRACK SPREAD BEYOND REPAIR ALMOST IMMEDIATELY. STARTED THE PROCESS TO HAVE IT REPLACED AND IT TOOK APPROXIMATELY SIX WEEKS AND THREE APPOINTMENTS WITH SAFELITE BEFORE THEY HAD THE CORRECT WINDSHIELD WITH THE CORRECT PARTS. ACCORDING TO SAFELITE, TOYOTA HAD CHANGED THE DESIGN OF THE WINDSHIELD AND THE NEW DESIGN WAS ON BACKORDER. PAID MY $500 DEDUCTIBLE FOR THIS REPLACEMENT. ON AUGUST 8, 2018, JUST A FEW WEEKS AFTER REPLACING THE WINDSHIELD, I GOT ANOTHER CHIP THAT ALSO SPREAD BEYOND REPAIR IMMEDIATELY. AS OF THIS WRITING, I HAVE NOT YET REPLACED THE WINDSHIELD FOR THE SECOND TIME. AFTER DOING RESEARCH, I FOUND THERE IS A CLASS ACTION LAWSUIT, FILED IN MARCH 2018, RELATED TO THESE DEFECTIVE WINDSHIELDS. ATTACHED ARE RECEIPTS FROM SAFELITE SHOWING THE CHIP REPAIR, PAYMENT OF MY DEDUCTIBLE, AND PICTURES OF THE CURRENT CRACK.

CAR HAS LOUD CONTINUOUS CREAKING/SQUEAKING NOISE FROM LEFT REAR OF THE CAR. SOUNDS LIKE IT IS COMING FROM THE SUSPENSION OR BODY FLEXING WHEN DRIVING. IT OCCURS WHEN TURNING AND REVERSING OUT OF PARKING SPACES. ALSO HAPPENS WHEN CAR IS GOING UPHILL AND DOWNHILL AND ON WINDING ROADS. DRIVER SEAT ALSO SQUEAKS WHEN IN A CERTAIN POSITION. SQUEAKING/CREAKING FROM REAR LEFT SIDE OF THE CAR CAN BE DANGEROUS IF COMING FROM THE WHEEL AREA OR SUSPENSION.

I HAVE 9150 MILES ON MY CAR. GOING 80MPH ON THE HIGHWAY MY RIGHT REAR TIRE BLEW OUT. THE TIRES ARE TOYO NANOENERGY A29. THE TIRE BLEW OUT ON THE SIDE OF THE TIRE FACING THE CAR. I DID NOT HIT ANYTHING. TOYOTA REFUSED TO PAY FOR THE TIRE EVEN THOUGH THEY ARE STILL UNDER WARRANTY. THEY EVEN CHARGED ME FOR LABOR.

THE WINDSHIELD OF OUR 2017 PRIUS PRIME SUSTAINED DAMAGE WHILE TRAVELING ON A HIGHWAY. THE STONE WAS PEA SIZED AND SHOULD NOT HAVE CRACKED THE WINDSHIELD AT THE SPEED OF 50MPH.

TRAVELING AT APPROXIMATELY 35 MPH, A SMALL ROCK THROWN UP BY ONCOMING TRAFFIC HIT THE LOWER LEFT EDGE OF THE WINDSHIELD, A LARGE CRACK EXTENDING MORE THAN HALFWAY ACROSS THE DRIVERS SIDE WINDSHIELD APPEARED. THIS APPEARS TO BE A COMMON ISSUE WITH NEWER TOYOTA HYBRIDS. TOYOTA DEALERSHIP HAS QUOTED $1500 TO REPLACE WINDSHIELD AND RE-CALIBRATE SAFETY EQUIPMENT.

BRIGHT LED HEADLIGHTS ISN'T THE ISSUE JUST WITH MY PRIUS PRIME BUT WITH ALMOST ALL NEW VEHICLES ON THE ROAD THAT I PRESUME HAVE LED LIGHTS. THE LIGHTS ARE SO BRIGHT THAT IT BOTHERS THE DRIVER OF THE ONCOMING VEHICLE OR TRAFFIC. I FACE THAT ISSUE WHILE DRIVING AND CAN IMAGINE THE SAME WITH THE DRIVER OF THE ONCOMING VEHICLE. THERE ARE INSTANCES WHEN DRIVERS FLASH THEIR HEADLIGHTS ASKING TO USE LOW-BEAM WHILE I AM ALREADY USING THE LOW-BEAM LIGHT SETTING. LAST NIGHT 3/6/2018, AN IRRITATED DRIVERS JUST BRUSHED OFF MY CAR ON A COUNTY ROAD THINKING THAT I AM NOT RESPONDING TO HIS FLASHING LIGHT SIGNAL OR ASK TO USE LOW-BEAM ON MY CAR. I SEE EXCESSIVE BRIGHT LIGHTS ON NEWER CARS AS A SAFETY ISSUE WHILE DRIVING.

NOTICED TWO SMALL CRACKS IN THE WINDSHIELD, CENTER AREA CLOSE TO BOTTOM OF WINDSHIELD. DID NOT NOTICE SOUND OR SIGHT OF AN IMPACT, BUT TWO DAYS LATER, CRACKS HAD SPREAD LEFT AND RIGHT ABOUT 14 INCHES EITHER SIDE OF ORIGINAL SITE OF CRACKS.

THE AIR CONDITIONER EMITS A FOUL SMELL WHEN STARTING AND WHILE DRIVING. HAVE MANY NEW CARS AND NEVER HAD THIS CHRONIC PROBLEM. TOOK THE CAR TO THE DEALER AND WAS TOLD THAT THIS WAS A RECURRING PROBLEMS WITH TOYOTA. TRADED IN 2015 PRIUS WITH 36000 MILES FOR THE PRIUS PRIME AND NEVER HAD A AIR CONDITIONING PROBLEM WITH THAT PRIUS

THE BLUETOOTH PHONE SYSTEM CREATES A VERY DANGEROUS DISTRACTED DRIVING CONDITION BECAUSE BLUETOOTH PHONE CALLS DO NOT REPEAT DO NOT OVERRIDE THE NAVIGATION SYSTEM AS THEY ARE SUPPOSED TO DO AND LIKE THEY DO IN MY 2006 PRIUS (VIN#: [XXX]). THIS ISSUE WAS SUPPOSED TO BE FIXED IN THE 2017 MODEL YEAR BUT TOYOTA STILL HAS NOT CORRECTED IT. THIS ISSUE HAS BEEN NOTED MULTIPLE TIMES WITH TOYOTA AND WITH THE NHTSA. MY WIFE'S 2013 LEXUS RX 450H (VIN#[XXX]) HAS BEEN REGISTERED BEFORE AND WE RARELY USE THE BUILT IN NAVIGATION NOW FOR SAFETY CONCERNS. MY COMPANY'S 2016 PRIUS (VIN# [XXX]) WAS TOTALED IN LATE 2016 AND THIS ISSUE WAS A CONTRIBUTING FACTOR TO MY EMPLOYEE REAR ENDING HIS PARENTS AND TOTALING THE CAR. THE REPLACEMENT 2016 PRIUS (VIN# [XXX]) WAS ALSO INVOLVED IN AN ACCIDENT ALTHOUGH NOT TOTALED AND AGAIN THIS DISTRACTED DRIVING ISSUE WAS A CONTRIBUTING FACTOR, I BELIEVE. I PURCHASED MY NEW PRIUS PRIME (VIN# [XXX]) EXPECTING TO HAVE THIS ISSUE RESOLVED AND WAS TOLD BY TOYOTA IT WAS NOW "SELECTABLE" BUT IT IS NOT!!!! WITH ALL THE DISTRACTED DRIVING ISSUES PREVALENT ON THE ROADS TO WHY TOYOTA WOULD INTENTIONALLY DESIGN A SYSTEM TO CAUSE DISTRACTED DRIVING IS BEYOND ME. THIS ISSUE NEEDS TO BE CORRECT IMMEDIATELY. I BELIEVE THIS IS A PURE SOFTWARE ISSUE AND THAT IS WHY I WAS TOLD IT WOULD BE FIXED FOR THE 2017 MODEL YEAR. IT NEEDS TO BE!!!! THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MANUFACTURE HAS BEEN UNABLE TO REPAIR THE TOYOTA SAFETY SENSE P (TSS-P) ON MY NEW VEHICLE. WINDSHIELD WAS CRACKED BY ROCK ON FREEWAY SO TOOK CAR TO LOCAL DEALERSHIP, MANHATTAN BEACH TOYOTA ON JULY 28, 2017 TO BE REPLACED. DUE TO NEW WINDSHIELD, THE TSS-P SYSTEM HAD TO BE RECALIBRATE (TOYOTA'S ACTIVE SAFETY SYSTEM THAT IS ON ALL PRIUS PRIMES') RECEIVED CALL ON AUG. 10, 2017 THAT DEALERSHIP COULDN'T REPAIR SYSTEM AND WE NEEDED TO PICK CAR UP. CALL THE TOYOTA CORPORATE OFFICE TO GET ASSISTANCE AND THEY HAVE BEEN WORKING WITH MANHATTAN BEACH TOYOTA TO GET THEM TO FIX CAR. AS OF TODAY, SEPT. 2, 2017 STILL NO CAR. I HAVE HAD ONE CALL FROM THE LOCAL DEALERSHIP TO DISCUSS PROBLEM AND THEY REPORTED THEY HAVE HAD LIMITED TRAINING ON HOW TO RESET THE TSS-P SYSTEM. MANUFACTURE IS SELLING CARS TO THE PUBLIC WITH A SAFETY SYSTEM THAT DEALERS DON'T KNOW HOW TO REPAIR? I AM VERY CONCERNED THAT TOYOTA HAS HAD OUR CAR FOR 35 DAYS AND STILL CANNOT REPROGRAM THE SYSTEM. WHAT DOES THAT SAY ABOUT THEIR SAFETY SYSTEM AND THEIR COMMITMENT TO MAKE SURE IT IS RELIABLE TO THE PUBLIC?

WINDSHIELD CRACKED WHILE DRIVING ON HIGHWAY. I DID NOT NOTICE ANYTHING HITTING IT, BUT THERE ARE CRACKS ON THE CENTER HIGH POSITION DISCOVERED WHEN I STOPPED. I HAVE CONTACTED GLASS REPAIR SHOP BUT THERE IS NO PARTS TO MAKE REPLACEMENT FOR THIS VEHICLE. THERE IS A NATIONWIDE BACK ORDER ON WINDSHIELD FOR THIS MODEL AND 2016 -17 PRIUS. ALL THE MODELS SEEMS TO HAVE MUCH HIGHER INCIDENTS OF GLASS BREAKAGE.

I HAVE HAD THE PRIUS PRIME FOR ONLY FOUR MONTHS WHEN I WAS DRIVING TO WORK ON A HIGHWAY AND A SMALL ROCK HIT THE EDGE OF MY WINDSHIELD AND IMMEDIATELY LEFT A ONE FOOT CRACK. THERE WERE NO BIG TRUCKS OR BIG RIGS NEAR ME SO I'M NOT SURE WHERE THE ROCK CAME FROM. I READ THE PRIUS FORUMS AND FOUND OUT THAT THEY HAPPENS QUITE OFTEN TO PRIUS OWNERS AND TYPICALLY COSTS $1500 TOTAL TO REPLACE THE WINDSHIELD AND RECALIBRATE THE FORWARD-FACING CAMERA AT THE DEALERSHIP. I HAVE REQUESTED A QUOTE FROM SAFELITE AUTOGLASS AND WILL CALL MY AAA INSURANCE. I SURE HOPE THEY WILL COVER THE REPAIRS AS I DO NOT BELIEVE THIS IS IN ANY WAY MY FAULT.

WINDSHIELD DEVELOPED A CRACK WHICH STARTED EXPANDING RAPIDLY DUE TO HEAT. DEALER REP SAYS ITS DUE TO A ROCK HIT MAYBE BUT THE GLASS DOES NOT SEEM STRONG ENOUGH AS IT WAS THE FIRST BATCH OF PRIUS PRIMES RELEASED IN NOV 2017 AND I GOT MINE FROM THAT BATCH.

THE VEHICLE HAD AROUND 5K MILES ON IT WHEN THIS OCCURED. A SMALL IMPACT NEAR THE CORNER OF THE WINDSHIELD HAS GROWN TO MULTIPLE SPIDER VEINS SPANNING ACROSS TO WINDSHIELD IN LESS THAN A WEEK. IMPACT HAPPENED WHILE I WAS IN MOTION IN A HIGHWAY WITH FEW CARS AROUND ME. I'VE DRIVEN MY PREVIOUS LEXUS FOR OVER 10 YEARS AND HAD TWO SMALL REPAIRABLE WINDSHIELD IMPACTS. THE FIRST ONE ON MY PRIUS PRIME HAS RESULTED IN CATASTROHIC FAILURE. THE GLASS SHOULD BE MORE RESILIENT THAN THIS!

TOYOTA SAFETY CONNECT COMMUNICATION MODULE HAS CEASED FUNCTIONING. VEHICLE TELEMATICS INOPERATIVE. SOS BUTTON INOPERATIVE. COLLISION NOTIFICATION INOPERATIVE. DEALER UNABLE TO DIAGNOSE.

A SMALL ROCK HIT THE WINDSHIELD AND IT BROKE, SEEMS TO BE A WEAK SPOT. I WAS DRIVING ON THE HIGHWAY.