2024 Toyota Corolla Cross

Routine

Owners filed 46 complaints about this vehicle with federal regulators, most often about the electrical system. No safety recall has been issued.

Most common 2024 Toyota Corolla Cross problems

11 of the 46 complaints (24%) are about the electrical system.

ComponentReportsCrashesFiresInjuries
Electrical System11
000
Unknown or Other9
100
Service Brakes · brakes6
204
Exterior Lighting · headlights4
100
Engine3
011
Structure › Body · body and frame2
000
Power Train · transmission2
000
Air Bags · airbags2
202
Visibility › Windshield1
000
Vehicle Speed Control · throttle and acceleration1
000

What owners reported

Newest filings
Electrical System
Filed Oct 21, 2026PA

Component: Multimedia display and connected-services software. Since September 2024, a pop-up has appeared on the center screen about every 7-10 minutes while driving: “Enter 6-digit PIN,” with “Reset PIN?” and a grayed-out “Submit” button. I have never set or used a PIN. The vehicle is available for inspection. Safety risk: The pop-up takes over the screen and hides navigation while the vehicle is moving. It occurs with both Apple CarPlay and Android Auto, which points to the vehicle’s software rather than the phone. To clear it, the driver must look away from the road, tap X, then tap the CarPlay icon to restore navigation. On a 30-minute drive, that is three interruptions and six screen taps. The prompt cannot be permanently dismissed, so the distraction repeats for as long as the vehicle is driven. This is a distracted driving hazard created by the vehicle’s own software. Cause: A Toyota dealer said the prompt is tied to a free connected-services trial that expired 3 months into ownership, which matches when it began. I never paid for or renewed a subscription. An expired trial should not generate a recurring prompt on a driver’s screen while the vehicle is in motion. Confirmed and inspected: A Toyota dealership confirmed this is a known issue. Three Toyota dealerships reviewed the vehicle between fall 2024 and 2025. One confirmed the software was current. None provided a fix. Toyota customer support could only help set a PIN, which does not stop the prompt. A workaround

Unknown or Other
Filed Sep 29, 2026UT

Vehicle: 2024 Toyota Corolla Cross Hybrid, 13565 miles, [XXX] Recall: Toyota 26TA08 / NHTSA 26V203 Component: Acoustic Vehicle Alerting System (AVAS) / pedestrian warning sound I am reporting a problem that I noticed following completion of Toyota safety recall 26TA08 on my 2024 Toyota Corolla Cross Hybrid. The recall repair was performed by Toyota dealer , Larry Miller Toyota, Murray UT, XXX, and involved the software update for the vehicle's pedestrian warning sound when operating in reverse. Oil and filter also serviced. Two days after the recall repair the rear power hatch (which has never malfunctioned) would not open. The motor ran to unlock but did not raise the door. Opened the door manually and it worked fine closing. Tried again to open and just sound of door unlocking but did not raise door. The master power switch for the door was checked and was on. Resetting the default height for the door to open did not help. The 12 V battery was disconnected for 60 minutes. Reconnected the battery and powered up. The door now worked fine and of note the clock was reset to 12:00. So guessing the computer restarted. If the update is known to have created any other issues please let me know. Curious if the recall instructs the dealer to restart the computer?? I would like NHTSA to document this complaint and determine whether other owners have reported similar changes following the 26TA08 software update. The vehicle runs fine so I have not notified Toyota. INFORMATION REDACTED

Unknown or Other
Filed Sep 23, 2026CA

The AC condenser on my 2024 Toyota Corolla Cross suffered a premature failure due to a critical vehicle design flaw. The lower bumper grille features exceptionally wide gaps placed very low to the ground, leaving the delicate aluminum condenser completely unprotected from routine, foreseeable highway debris. Because the climate control system regulates internal dehumidification, this premature failure directly compromises the vehicle's windshield defrosting and defogging capabilities. During temperature changes and damp conditions, the vehicle is unable to adequately clear the inside glass, severely impairing driver visibility and creating an immediate operating hazard on the road.

Lane Departure › Blind Spot Detection
Filed Sep 13, 2026CA

El auto tiembla como motor viejo asi como su sumbido de motor, las lunes de bolsa de pasa prendiendo, la asistencia de punto ciego en ocasiones no responde asi como para cambio de carril, camara trasera en estado de reversa en ocaciones no enciende o la imagen esta un poco distorsionada, la panta del tableta se apaga en ocaciones cuando auto esta ensendido corriendo en carretera..Cuando el auto en reversa en ocaciones brinca o tiembla como si lo moviera como un brinco.. En carretera a una velocidad más de 75 millas el auto empiesa a temblar.. El asiento de conductor cada comentó se baja solo de su nivel..

Engine1 injured
Filed Aug 20, 202650,000 milesKY

The contact owns a 2024 Toyota Corolla Cross. The contact stated that twice while driving at various speeds and slowing down to make a turn, the brake pedal was depressed but the vehicle failed to slow down as intended and the steering wheel locked up. During the first failure, while the contact’s husband was driving, the vehicle lost power. The vehicle was driven to a gas station and then restarted. The vehicle was then taken to the residence. The contact stated that during the second failure, while the contact was driving at an undisclosed speed, the brake pedal was depressed and the vehicle failed to slow down, and the steering wheel locked up. The vehicle ran over a sidewalk with cinderblocks and stopped sideways in the middle of two lanes. The contact attempted to move the vehicle, but the vehicle lost power. The vehicle was restarted and then moved to the side of the road safely. The contact stated that the seat belt failed to tighten. The contact sustained neck, shoulder, back, and head injuries with dizziness. Medical attention was needed. A Police report was filed, but the information was not available. The vehicle was then towed to a tow yard. The vehicle had not been diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.

Electrical System
Filed Aug 7, 2026AL

I had left work less than 2 miles away. I was sitting at red light. The light turn green I took my foot off brake my screen went black and power failed. I put it in park and it restart. Power came back on. I turn off A button and drove 22 miles home with no known issues. No warning lights had came on. I found this to be a dangerous situation in traffic. 2 weeks ago I had taken my car for oil change, tire rotation and had a brake flush to dealership in Spanish fort Daphne, AL. I currently have 37,688 miles on car.

Electrical System
Filed Aug 7, 2026AL

I had left work less than 2 miles away. I was sitting at red light. The light turn green I took my foot off brake my screen went black and power failed. I put it in park and it restart. Power came back on. I turn off A button and drove 22 miles home with no known issues. No warning lights had came on. I found this to be a dangerous situation in traffic. 2 weeks ago I had taken my car for oil change, tire rotation and had a brake flush to dealership in Spanish fort Daphne, AL. I currently have 37,688 miles on car.

Air BagsCrash1 injured
Filed Jun 25, 2026CA

I am writing to formally report an automobile accident that occurred today and to document a critical safety failure involving my vehicle's airbag system.Incident Description & Safety CompromiseMy car was struck by a large semi-truck and dragged for approximately 15 meters. Despite the severe nature and force of this collision, the airbags failed to deploy fully. This malfunction directly compromised my safety during the crash.Vehicle Maintenance & Diagnostic StatusAuthorized Service History: All routine maintenance and vehicle servicing have been performed exclusively at the authorized dealership.No Prior Notice: The dealership has never informed or warned me about any potential defects, recalls, or issues regarding the airbag system.No Dashboard Warnings: Prior to and at the time of the accident, there were no warning lights or safety indicators illuminated on the dashboard.I request that this statement be formally added to my claim file and that a certified inspector thoroughly examines the vehicle to evaluate both the crash damage and this critical safety equipment failure.Sincerely,

Vehicle Speed Control
Filed Jun 25, 2026IL

UNKNOWN I was driving on an expressway around 2:00 AM June 22nd using my cars adaptive cruise control. There was light rain and my car kept a safe distance from the car in front of me that was going slower than the speed I had set my cruise control to. Suddenly my car accelerated as if the car in front of me was no longer there. I had to quickly apply the brakes to avoid a collision. I have around 8,000 miles on my car and I had no problems the last time I went on a trip using the adaptive cruise control.

Electrical System
Filed Apr 23, 2026NJ

Vehicle: 2024 Toyota Corolla Cross (gas‑powered, non‑hybrid) System/Component: Electrical System → Start/Stop System → Driver Information Display Issue Type: Design Defect / Driver Distraction I am reporting a recurring issue with my 2024 Toyota Corolla Cross (gas‑powered, not a hybrid). The vehicle frequently displays a “Battery Charging” message on the dashboard whenever I come to a stop at traffic lights or stop signs. This message appears even when the vehicle is operating normally and there is no actual charging system problem. According to Toyota documentation and owner discussions, this message is triggered when the auto start/stop system decides not to shut off the engine due to the 12‑volt battery’s state of charge. However, the message is unnecessary, cannot be disabled, and provides no actionable information to the driver. It functions as a non‑critical status notification but is presented with the same prominence as a warning. This creates a driver distraction, as the message repeatedly draws attention away from the road for a condition that is not a fault, not a safety issue, and not something the driver can address. The message appears frequently during normal driving and cannot be suppressed. I believe this is a design flaw in Toyota’s start/stop implementation and dashboard messaging. The system should not display a warning‑style message for normal operating behavior, especially when it cannot be corrected by the driver. I am requesting that NHTSA log this iss

Electrical System
Filed Apr 16, 2026MA

My car was stopped at a stop sign. My auto off engaged, and then my engine shut down. I was stalled out on the road and it took me 6 attempts to restart my car. Message was engine stopped, power steering failure

Unknown or Other
Filed Apr 2, 2026UT

Incredibly dangerous situation! Driving down I-15 in SLC when my Sunroof EXPLODED! 2024 Toyota Corolla Cross Hybrid, 22k miles, purchased new and sunroof came with the car. Sounded like a gunshot. Luckily, no one was injured by flying glass and kept the car stable. I could see how someone reacting to this sound might slam on their brakes or swerve the car or worse the driver could be cut by falling glass if the slider were open. My "damage" is having to pay for a new roof. Toyota dealer tried to say that something hit my car and it wasn't a manufacturer defect. Right. Tell me how a rock is going to get past my large Thule cargo box to drop a hole like this one! I filed a claim with State Farm but the part is special and must be ordered. UP until yesterday I have never had any issues with the sunroof. Such a racquet. Toyota gets to keep selling replacement sunroofs and the insurance companies and consumers are the ones paying for their poor workmanship.

Electrical System
Filed Apr 2, 2026MI

See attached document for complaint.

Power Train
Filed Mar 17, 2026150,082 milesGA

The contact owns a 2024 Toyota Corolla Cross. The contact stated that while driving at an undisclosed speed, the transmission failed to properly shift into third gear. Additionally, the vehicle was hesitating while accelerating and was losing automotive power. The vehicle was driven to the dealer, but the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 150,082.

Electrical System
Filed Feb 13, 2026NY

My 2024 toyota corolla xse hybrid had died 3 times because the 12 volt battery is no good. The battery has been replaced with the same type of 12 volt battery 2 times and the car still died. the car becomes inoperable. Hybrid cars, particularly Toyota, are experiencing significant 12-volt battery failures due to parasitic drain, leading to premature battery death. Affected models include the Toyota Corolla. The issue, often linked to faulty software, can cause the car to become completely inoperable. Commonly Reported Models with 12V Battery Issues: Toyota Corolla: Multiple reports of 12V battery issues, especially in, but not limited to, colder climates.

Electrical System
Filed Jan 6, 2026CA

During start atempt, car could not find the key fob even in front of the start button. Car would not start and I was in a unknown area where there are multiple safety concerns and hazards to driver and passenger.

Unknown or Other
Filed Dec 31, 2025CA

The car started alarming and cannot detect the key fob. I got stock for 15 minutes.

Unknown or Other
Filed Nov 6, 2025WI

The vehicle’s multimedia screen intermittently displays a message prompting to “enter 6-digit PIN.” This message frame appears randomly and covers the center of the screen, including while the vehicle is in motion. When this occurs, the navigation display becomes blocked, creating a potential safety hazard as the driver’s view of navigation instructions is obstructed. To clear the message, the driver must manually press the “X” icon and then reselect the map display. This action requires driver attention and physical interaction with the screen while driving, increasing the risk of distraction and compromising safe vehicle operation. The issue occurs unpredictably—sometimes after several days, sometimes within minutes, or even immediately after pressing X to close the message. This recurring behavior significantly limits the use of navigation and other vehicle functions, effectively impairing normal and safe vehicle operation. Toyota dealer advised contacting the Brand Engagement Center. The Brand Engagement Center referred back to the dealer, suggesting the issue may be “mechanical.” The dealer reports that the vehicle is functioning normally. This creates a closed loop in which neither the dealer nor Brand Engagement Center accepts responsibility for resolving the issue. As a result, the safety concern remains unaddressed. Toyota should investigate and provide a definitive resolution to prevent the multimedia system from displaying the PIN prompt while the vehicle is in mot

Unknown or Other
Filed Jul 14, 2025CA

Winshell Crak close To where cámara no sign of anything that hit the window talk to Toyota they no is not part of of guaranty I replaced the window but it looks like this is e defect of the window or stress from the camara Mounting

Forward Collision Avoidance › Warnings
Filed Jul 2, 2025NY

On July 2, 2025, while driving at approximately 8:35 PM my 2024 Toyota Corolla Cross suddenly and unexpectedly came to a complete stop. The vehicle's Pre-Collision System (PCS) activated without any obstacle, pedestrian, or vehicle in front of me. I was decelerating at about 15–20 mph in clear weather and road conditions. The abrupt stop was extremely dangerous and could have caused a serious rear-end collision had another car been behind me. This created a significant safety risk to me and to others. I had already completed the Toyota recall related to the pre-collision/braking system weeks prior. Despite this, the malfunction still occurred. The issue has not yet been confirmed or reproduced by a dealer, but I have contacted Toyota and scheduled a full inspection. The vehicle is available for inspection upon request. There were no warning lamps, messages, or error alerts before the incident. The car simply braked suddenly without warning. Out of fear for my safety, I have since disabled the PCS system. I am now afraid to drive the car, especially at higher speeds, and have requested that Toyota escalate the matter for further resolution or potential buyback.

Service Brakes
Filed Jun 23, 2025TX

January of 2025 the vehicle was put in drive and the vehicle shut down. "Power steering low egine stopped" message appeared. I Put the vehicle in park and started the car back up. I took it to the dealership. The battery was low they charged it and released it back. The vehicle was brought back shortly after that due to the vehicle being put in park and shutting down displaying the same "low power steering. Egine stopped" message. Along with "EPB stopped Incompletely". Brought it back in and the battery was low and they replaced it. A few months later the vehicle was brought in due to multiple braking events either when pulling forward with no acceleration (nothing was around the vehicle) or putting the vehicle into reverse with no acceleration (nothing behind the vehicle). During these events the car made a loud grinding sound and displayed BRAKE across the dash. The 3rd time at the dealership was due to the car shutting down when put into park and braking when reversing out of a parking spot. The code "epb stopped Incompletely" and the BRAKE message appeared.The dealership checked for codes but the car didn't have any saved. They can't recreate it. They had a feild tech come out but I'm unsure of what was found because they haven't released it. As of June 22, 2025 I was driving and the car braked on me while going 40 mph. The seat belt locked up and threw me and my passenger forward. A red BRAKE message appeared and the car sounded an alarm. The vehicle was brought back int

Air BagsCrash1 injured
Filed Jun 9, 2025CA

On [XXX], at the intersection of [XXX] and [XXX] in Los Angeles, [XXX] was operating the subject vehicle when it was involved in a hit-and-run that resulted in a secondary collision with multiple vehicles. Photos (attached) document the significant impact. Emergency responders were required to extricate [XXX]from the vehicle, during which they informed her that the airbags failed to deploy—a fact also documented in the official LAPD report. The failure of the airbag system represents a significant and dangerous malfunction of the vehicle’s safety features. This is particularly troubling in light of Toyota’s recent recall, which affects more than 400,000 vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Unknown or Other
Filed Apr 14, 2025CA

Roof rail attach to the vehicle is appears to be loose. Can cause a safety hazard if it rips off vehicle while driving on the highway

Unknown or OtherCrash
Filed Mar 3, 2025CA

On January 10, 2025, I was driving my 2024 Toyota Corolla Cross and entered a parking lot to park. I started a three-point turn to park head-in and was slowly turning the steering wheel to the right. I was about to switch from the accelerator to the brake when the car suddenly accelerated rapidly. It felt like the front of the car lifted, and I lost control, colliding with a parked car to the left of the space. The distance between the two cars was about 5 feet, and the sudden acceleration lasted only 1-2 seconds. My car has a proximity warning and automatic emergency braking system, (Pre-Collision System) but neither activated, and the airbags did not deploy. My husband, in the passenger seat, heard a loud engine noise when the car surge forward unexpectedly. After the crash, I parked the car, checked for any objects near the pedals but found nothing. The other car had rear bumper damage, and mine had significant front-right damage, including a severely worn tire. I reported the incident to the police, exchanged information with the other driver, and called a tow truck. I later suspected a malfunction in the throttle or safety systems, such as the proximity warning or braking systems, which failed to activate. No prior warning lights or issues were present. The failure of these systems increased the risk to both myself and others in the parking lot. The cause of the malfunction has not been reproduced or confirmed by a dealer or service center. The vehicle’s onboard diagnost

Service BrakesCrash4 injured
Filed Jan 13, 2025CA

Brakes were malfunctioning and did not work. I was traveling South of Hwy 99 in the middle lane and noticed the vehicles in front of me were slowing down and braking. I attempted to applied the brakes but it was not working. I swerved to the left to avoid a collision with the vehicles in front of me. As I swerved to the left onto the fast lane, I hit the vehicle in that lane. Myself, along with the 3 passengers were transported to the hospital. The vehicle is towed and has not been inspected by the insurance company. Police was called to the scene. There are no recalls that I know of on brakes for my vehicle.

Exterior Lighting
Filed Dec 16, 2024IL

Corolla Cross Hybrid SE- The tail lights are almost non existent. At night when I look from behind, the car is almost invisible from 50 feet away. Lic plate light is the only help. Looks very dangerous and scary to drive in the evening or in the dark. Please look into this.

Exterior Lighting
Filed Dec 16, 2024IL

The headlights on this vehicle are not safe. They have a shadow , or curtain over the top half of beam. This severely curtails your ability to see safely down the road. Going up to a hill, your ability to see road hazards are almost nill. You cannot see hazards to the side of vehicle , or above, either. My wife is a school bus driver, and is aware you should be able to see 15 seconds in front of you, or a city block. This vehicle totally fails to illuminate anything near that. And you cannot read street signs, unless they have their own lighting. We took it to the dealer. They adjusted the lights, which didn’t solve the problem, and now we are getting flashed by other drivers, and are causing road rage. Please help!

Electrical System
Filed Dec 8, 2024PA

After taking my vehicle for the hard braking recall, the rear liftgate no longer opens. The door latch is released and I can manually open the door. Once open the door does respond and closes with FOB or close button.

Service Brakes
Filed Nov 1, 2024FL

Brake lights dont completely light up. High chance of rearend accident at night.

Service BrakesCrash
Filed Oct 31, 2024CA

After turning left into a parking spot,car did not stop as usual.The car went over curb and hit a 'no overnight parking sign.The collision bent the sign pole and damaged my driver front black bumper. I was stunned and did not realize it was a vehicle error, at first. I have owned the vehicle 6 months and have had difficulty understanding the technical aspects of it. I searched online and found the recall, but have not been officially notified yet. I had a similar incident the first month i owned it. I turned left into a parking spot, the car did not stop until hitting bushes in front of me. At that time I thought it was my error. No, it has not been inspected. I was distraught and decided to leave it as is. This is very dangerous,as I could have hit a pedestrian or crashed down a hill.

EngineFire
Filed Oct 26, 2024TX

While returning home from an outing, I accelerated the gas to switch lanes and the check engine light came on, I heard a gravel like pop noise. And saw smoke coming from my car towards the back. A car next to me told me to pull over as my car was on fire. After finding a safe destination to pull over, the hood of my car and engine caught on fire. Thus resulting to a total loss of the car and assistance from the fire department as well as the police department to deal with the aftermath of the vehicle.

Electrical System
Filed Oct 26, 2024CA

Key FOB will not be detected onboard by the system after start and alarm persist for more than 30-45 minutes.

Structure › Body › Hatchback/Liftgate
Filed Oct 23, 2024CA

Toyota recall 24TA11 was performed by the dealership. It is a software update to help with braking under certain conditions. However, this update has led to the power tailgate not longer opening. This is an unintended side effect of the update. Several other instances of the tailgate failing after the software update have been reported. Toyota must fix this.

Service Brakes
Filed Oct 8, 2024IL

Received message in car stating power brake low. On the app, received a message stating there is a malfunction with the brakes. The messages have since gone away and will be contacting dealership.

Electrical System
Filed Sep 30, 2024CA

When i unlocked my vehicle and step on the brakes and press the ignition, the car suddenly alarms and says “check hybrid system, ignition on, no key detected”. Several attenpts are made and it keeps happening five times until it stops. This condition kept me from travelling and delayed me for more than 45 minutes.

Visibility › Windshield
Filed Aug 27, 20242,688 milesNJ

The contact owns a 2024 Toyota Corolla Cross. The contact stated while driving at approximately 55 MPH, the front windshield suddenly fractured on the passenger’s side without impact. The contact had not taken the vehicle to the dealer. The manufacturer was made aware of the failure and referred the contact to the Insurance provider for assistance. The failure mileage was 2,688.

Service Brakes
Filed Aug 26, 2024PA

The vehicle, Toyota Corolla Cross seems to have an issue with stopping from a reasonable distance. Unlike other Toyota models, I find it difficult to stop the car in the stop signs and traffic lights with reasonable brake pressures.

Power Train
Filed Jul 15, 2024CA

AWD Transmission slips when trying to "shift" and sometimes feels like it loses power while gas is applied. Already brought to dealer for service, and they confirmed it will need a new CVT transmission. This is only after 6 months of ownership. There was no indication on the dashboard lights that the transmission was about to fail, nor was this brought up during regular service intervals. This [XXX] we were travelling up on [XXX] past Baker and the car lost forward momentum, even though I was pressing fully on the gas pedal. We had to coast to the side of the road while the trucks were whizzing by, and had to be towed to the closest Toyota dealership in Las Vegas. At first, there were no warning lights, but after turning the engine off and then on, warnings about the AWD system, Check Engine lights, and a "Drive-Start failure" message started showing. Engine itself had no issues, but it felt like the car was stuck on a high gear (or its CVT equivalent), and refused to move forward and actually rolled back as we were on an incline. Eventually it would move forward and then it seemed like it was no stuck on 1st/launch gear, which it kept up until we got dropped off by the tow truck to Autonation Toyota in Las Vegas, and the car handed off to them. Last update was that Toyota confirmed it was a transmission issue and the CVT will be replaced by them. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Lane Departure › Assist
Filed Jun 19, 2024FL

We recently leased a 2024 Toyota Corolla Cross. While driving home on I4, there is a section of the road that has (longitudinal) grooves in the road surface between exits 118 and 129. The vehicle starts to bounce 'back and forth' in the lane, as if it wants to change lanes, but it stays in the lane, continually moving from side to side. No indication in the steering wheel that anything is wrong. We brought it to a Toyota dealer, and they said 'some cars have that problem on grooved surfaces, but nothing is wrong with the vehicle'. Thanks

Engine
Filed Jun 18, 2024TN

Transmission failed at 7,000 miles and had to be replaced. Car in repair facility 3/25-5/8/24. 5/18 - Engine slipped out of gear on hill/driveway, wouldn’t engage, unresponsive 5/20 - engine hesitation when taking off 5/21 - engine bogging down on acceleration 5/21 - engine unresponsive when accelerator pressed 5/21 15:40 - rolled over gentle bump at 40mph, screen went black and computer reset 5/21 16:03 - engine didn’t respond when accelerator pressed to floor 5/21 16:51 - car bogged down - issues climbing hill on driveway 5/22 12:48 - car engine jerked while coasting 5/23 20:15 - Start/Stop Unavailable - Battery Charging warning light for Stop Start system 5/23 20:19 - Start/Stop system battery charging message again 5/24 10:18 - engine jerked, car shuddered before engaging 5/25 10:26 - 31mph, engine jerked, car shuddered, lost power on slight incline 5/25 17:58 - proximity alarm alerted on rear passenger’s side - no obstruction present 5/25 18:01 - horn stopped working after depressed for three seconds 5/25 18:03 - car slipped out of gear on slight incline 5/26 - car alerted “For Start/Stop System, press brake harder” Car shuddered, acted as if it was going to stall, then restarted itself even though brake was not depressed fully and car had started rolling forward 5/29 10:18 - “Smart Key Malfunction” error message and car would not start 5/31 21:48 - Auto Start/Stop System Unavailable - Battery Charging warning light 6/01 20:18 - Engine slipped while accelerator pressed,

Exterior Lighting
Filed Jun 5, 2024CA

Night driving in this vehicle is impaired because of the dark spots and shaded areas coming from the headlights. It creates a distraction for the driver and is safety concern. I find it very difficult to drive at night. I have contacted Toyota directly and had vehicle inspected. Their response is that it is part of the design and is not repairable.

Forward Collision Avoidance › Adaptive Cruise Control
Filed May 23, 2024PA

While driving down long hills, car jumps out of adaptive cruise control. Car just goes into coasting mode and never picks up again. Speed drops and car doesn't return to cruise. If you step on accelerator cruise doses return. This occurred many times descending Blue Mountain on route 309. Could be a problem if cars trail to close behind. Car also jumps out of cruise control when going over rough bumps.

Exterior LightingCrash
Filed May 12, 2024WI

After dark, the vehicle was started and the dashboard touchscreen that displays backup camera and other information was moderately bright. The display setting was set to 'Automatic', expecting the screen to dim when ambient light is low. On shifting into forward gear, the screen actually brightens. In the dark. With the inside light too bright, it is difficult to see objects outside of the vehicle. I scraped a mailbox, which I couldn't see as I pulled to the side of the road to turn the display off. Vehicle cosmetic damage, no police report. Cost of repairs at this time is unknown - scratched paint & creased metal along passenger front fender, 2 doors and rear panel. I do not know if this issue has been reproduced; this occurred on a rental with less than 3500 miles on the odometer. It has been reported to the insurance company and will be reported to the rental agency during business hours. There would be no warning as the condition is obvious as one pulls out of a lighted area, which is what happened.

Unknown or Other
Filed Apr 4, 2024MA

This concerns the media screen and has affected several models from 2023, incl my car. I use the screen for my GPS, for getting around and making timely turns and signals when in unfamiliar areas. The problem is that, starting a month after I acquired the car, this screen has pop-up ads that completely cover the screen that try to sell a service I do not want, called "drive-connect". (This is NOT part of the "free trial" services that are not invasive; there is a $15 charge for "drive-connect".) So I can find myself on a multi-lane highway needing advance warning for timely lane-changes etc, when suddenly my map is fully covered up. I then need to press a tiny button twice in order for it to clear, all at 65 mi/hour - for one example. The dealership is unable to remove it and employees have apparently been instructed to hush. Here is the link for more complaints about this issue, incl people wanting to sell their car and "never use Toyota again" because of it: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Structure › Body
Filed Mar 18, 2024WI

The absence of towing eyelets on the Toyota Corolla Cross, despite suggestions in the Owner's Manual to utilize them in emergencies, may pose a safety risk to drivers and the vehicle itself. Additionally, the presence of plastic covers on the bumpers falsely suggests the existence of towing eyelets, potentially misleading consumers. Please see attached PDF

Structure › Body
Filed Mar 7, 2024NC

The rod holding up the hood appears to be an dangerous arrangement.

All 46 complaints, reproduced as filed.

Across model years

Worst on record: 2023
YearComplaintsRecallsFiresDeathsAssessment
202627000Routine
202521000Routine
2024 — this page46010Routine
2023177400Routine
202249210Routine

Compare every Corolla Cross year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.