Owners filed 125 complaints about this vehicle with federal regulators, most often about the steering › rack and pinion. It has been recalled 1 time.
When it fails
09900099,000 milesMedian miles at failure
25 complaints record an odometer reading. Failures cluster around 120,000–150,000 miles.
What fails
Component
Reports
Crashes
Fires
Injuries
Steering › Rack and Pinion
23
0
0
0
Tires
9
0
0
0
Suspension › Front › Macpherson Strut
9
0
0
0
Suspension › Front
8
1
0
0
Vehicle Speed Control
6
3
0
2
Steering › Rack and Pinion › Rack
6
0
0
0
Power Train › Automatic Transmission
5
1
0
0
Suspension
4
0
0
0
Steering
3
1
0
0
Visibility › Windshield Wiper/Washer
2
0
0
0
1 safety recall
Part 573 reports
Service Brakes, Hydraulic › Power Assist97V156000
Filed Sep 17, 199718,746 vehiclesToyota Motor Co., Ltd.
Defect. VEHICLE DESCRIPTION: PASSENGER VEHICLES ORIGINALLY SOLD OR CURRENTLY REGISTERED IN THE STATES OF ALASKA, COLORADO, IDAHO, ILLINOIS, IOWA, KANSAS, MAINE, MICHIGAN,MINNESOTA, MONTANA, NEBRASKA, NEVADA, NEW HAMPSHIRE, NEW YORK, NOTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN, AND WYOMING. A CONDITION CAN OCCUR WHERE ACCUMULATED MOISTURE CAN TEMPORARILY FREEZE IN THE BRAKE VACUUM HOSE IF THE VEHICLE IS USED IN EXTREMELY COLD CLIMATES FOR AN EXTENDED PERIOD OF TIME.
Risk. THIS CAN RESULT IN THE ELIMINATION OF VACUUM ASSIST TO THE BRAKES THAT CAN INCREASE STOPPING DISTANCES AND COULD LEAD TO A VEHICLE CRASH.
Remedy. DEALERS WILL INSTALL A NEW DESIGN BRAKE VACUUM HOSE.
What owners reported
Newest filings
Structure › Body
Filed Aug 8, 2016139,000 milesKS
TL* THE CONTACT OWNS A 1997 TOYOTA AVALON. WHILE DRIVING 40 MPH, THE REAR PASSENGER TIRE MADE LOUD NOISES. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LATERAL ARM SNAPPED OFF THE SUBFRAME DUE TO SEVERE CORROSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 139,000. UPDATED 11/03/16*LJ *TR
Tires
Filed Jun 26, 2015SC
WHEN I BROUGHT MY CAR INTO THE TIRE DEALERSHIP WHERE I HAD PURCHASED MY TIRES COMPLAINING OF A SHAKING STEERING WHEEL (THINKING ONE OF MY TIRES HAD LOST A BALANCE WEIGHT), THAT'S WHEN I DISCOVERED 3 OF THE 4 TIRES I HAD PURCHASED A YEAR AGO SEPTEMBER (AND WHICH HAD ONLY 14,000 MILES OF WEAR) HAD ALL EXPERIENCED THE STEEL BELT SEPARATING INSIDE THE TIRE. UPDATED 09/02/15*LJ UPDATED 10/31/2017*CN
Air BagsCrash1 injured
Filed Jan 19, 2015220,000 milesVA
MAKING A LEFT HAND TURN AFTER STOPPING AT A STOP SIGN, GOING APPROX. 10 MPH, THE RIGHT FRONT TIRE (ONLY) BUMPED INTO A RAILROAD TRACK AND THE SENSORS TOLD THE CAR IT HAD A FRONT END COLLISION AND BOTH AIRBAGS DEPLOYED EVEN THOUGH NO ONE WAS IN THE PASSENGER SEAT. THIS EXPLOSION BUSTED THE FRONT WINDSHIELD, PASSENGER SIDE GLASS, KNOCKED THE FRONT GRILL OFF, ETC.. AS THE DRIVER MY FACE WAS CUT AND MY LEFT EYE LENS WAS BLOWN OUT FROM THE EXPLOSION AND FLYING SHRAPNEL AND SO I NOW HAVE A TRANSPLANTED LEFT EYE LENS WITH A SERIAL NUMBER AND POOR EYESIGHT. *TR
Fuel/Propulsion System
Filed Dec 31, 2014170,000 milesNY
THE TUBING FROM THE FILLER NECK TO THE FUEL TANK IS SUBJECT TO RUST. THE RUST RESULTS IN HOLES IN THE TUBE. FUEL SPILLS OUT DURING REFUELING AND ACCELERATION. *JS
Equipment Adaptive/Mobility
Filed Nov 5, 2014142,206 milesFL
AUTO LOCKING SYSTEM LOCKS DOORS WHILE DOORS ARE OPEN OR CLOSED AND YOU ARE GETTING OUT OF CAR OR PUTTING GROCERS IN IF UR KEYS ARE IN CAR IT STILL LOCKS I HAVE BEEN LOCKED OUT MANY TIMES IT IS VERY FRUSTRATING AND DANGEROUS ESPECIALLY WHEN UR DAUGHTER BORROWS YOUR CAR AND GETS HER9 MONTH OLD BABY LOCKED IN AT 95 DEGREES AT 11AM IN FLORIDA IN THE SUN IN A PARKING LOT.THE LOCKSMITH COULD NOT OPEN THE DOOR CAUSE EVERY TIME HE POP THE LOCK THE SYSTEM WOULD RELOCK IT SELF IMMEDIATELY .THIS IS A REAL PROBLEM .SOME TIMES IT LOCKS ITSELF IN SECONDS OR MINS.IT HAS A MIND OF ITS OWN. *TR
Vehicle Speed Control1 injured
Filed Apr 9, 2014295,000 milesSC
I WAS ON MY WAY TO COLLEGE AT 7:45 A.M HEADING HIGHWAY 72 WEST. MY CAR STARTED TO ACCELERATED FROM 75MPH TO 100 MPH. I PUSHED, PRESSED, AND PUMPED MY BRAKES THAT WOULDN'T WORK. I PRESSED DOWN MY EMERGENCY BRAKE WHICH DID NOT WORK EITHER. I TRAVELED ABOUT TEN TO FIFTEEN MINUTES BEFORE CAR JUST SUDDENLY CAME TO A STOP SMOKING FROM MY TIRES AND UNDER THE HOOD. I IMMEDIATELY JUMPED OUT OF THE CAR SCREAMING THANKING GOD FOR MY LIFE HE SPARED. I WAS TRAUMATIZED AT THIS POINT. I DID COME TO MYSELF AND DIALED 911 FOR THE FIRE TRUCKS BECAUSE MY CAR WAS SMOKING SO BAD.NEXT DAY TOYOTA COMPANY SAID IT WAS MY COIL PACK AND CHARGED ME TO FIX IT BUT I AM NOW TERRIFIED OF THIS CAR AND REFUSE TO DRIVE IT ANYMORE. I HAVE SINCE HAD SEVERE NIGHTMARES EVERY NIGHT SINCE THIS ACCIDENT THAT COULD'VE BEEN DEADLY. *TR
Structure › Frame and Members › Underbody Shields
Filed Oct 30, 2012240,000 milesIL
NOISE COMING FROM REAR OF CAR, UPON INSPECTION, REAR SUSPENSION CROSSMEMBER WAS RUSTED OUT. NO OTHER SIGNIFICANT RUST UNDER CAR. CROSSMEMBER FAILED PREMATURELY. *TR
Suspension
Filed Mar 26, 2012130,000 milesPA
TL* THE CONTACT OWNS A 1997 TOYOTA AVALON. THE CONTACT STATED THAT WHILE HAVING ROUTINE MAINTENANCE PERFORMED ON THE VEHICLE, THE CONTACT WAS NOTIFIED THAT THE DRIVER SIDE CONTROL ARM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, SHORTLY AFTER LEAVING THE DEALER THE VEHICLE BEGAN TO SWERVE FROM SIDE TO SIDE ABNORMALLY. THE VEHICLE WAS TAKEN BACK TO THE LOCAL MECHANIC WHO WAS THEN UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE FAILURE WAS NOT CORRECTED. THE FAILURE AND THE CURRENT MILEAGE WAS 130,000.
Steering
Filed Nov 9, 201195,970 milesFL
TL* THE CONTACT OWNS A 1997 TOYOTA AVALON. THE CONTACT STATED THAT THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN IN ANY DIRECTION. THE DEALER AND MANUFACTURER WERE CONTACTED BUT DENIED ANY ASSISTANCE WITH REPAIR TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 95,970 AND THE CURRENT MILEAGE WAS 96,000.
Vehicle Speed Control
Filed Mar 4, 2011297,000 milesAL
TL* THE CONTACT OWNS A 1997 TOYOTA AVALON XLS. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH AND MAKING A TURN. WHEN THE BRAKE PEDAL WAS ENGAGED, THE VEHICLE ABNORMALLY ACCELERATED TO 60 MPH. THE VEHICLE WOULD NOT STOP OR DECELERATE DESPITE THE CONTACTS BRAKING ATTEMPTS. THE CONTACT SHIFTED INTO NEUTRAL AND THE ENGINE WAS TURNED OFF IN ORDER TO STOP THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT THE THROTTLE BODY CABLE DID NOT APPEAR TO BE STUCK OR DEFECTIVE. ONCE THE VEHICLE WAS RESTARTED, THE ENGINE RPMS RAPIDLY INCREASED TO 7500. AFTER WAITING FIVE MINUTES THE VEHICLE OPERATED AS NORMAL. THE CONTACT STATED THAT HE WOULD BE TAKING THE VEHICLE FOR DIAGNOSIS TO DETERMINE THE FAILURE. THE FAILURE MILEAGE WAS 297,000.
Vehicle Speed ControlCrash1 injured
Filed Mar 29, 201049,655 milesNJ
DRIVER WAS ATTEMPTING TO PARK IN A LEGAL PARKING SPACE IN THE LAST ROW OF PARKING LOT ON 9 MULE RD TOMS RIVER NJ- NOSE IN. WEATHER GOOD. CAR ACCELERATED OVER THE CURB COMING TO REST IN DRAINAGE DITCH THAT BACKS TO THE LOT. AIR BAG INFLATED AND DRIVER WAS PINNED AND NECK BROKEN. THE CAR WAS TOTALED AND DRIVER TAKEN BY AMBULANCE TO HOSPITAL. NO PAST EXPERIENCE WITH UNEXPLAINED ACCELERATION - ONLY TIME IT EVER HAPPENED. NO OTHER CARS INVOLVED IN ACCIDENT AND DRIVER WAS ALONE IN VEHICLE. POLICE REPORT FILED. INSURANCE COMPANY TOOK POSSESSION OF CAR. *CN
Electronic Stability Control (esc)Crash1 killed
Filed Feb 3, 2010NJ
MY FATHER LOST CONTROL OF HIS VEHICLE, A 1997 TOYOTA AVALON AND CRASHED INTO TWO UTILITY POLES ON MISSION VILLAGE DRIVE, SAN DIEGO, CA. HE SUBSEQUENTLY DIED OF COMPLICATIONS FROM HIS INJURIES TO HIS HEAD AND LOWER EXTREMITIES. THE VEHICLE WAS COMPLETELY DESTROYED. *TR UPDATED IVOQ 09/02/10*JB UPDATE 9/19/2011*CW
Seat Belts › Front › Retractor
Filed Aug 6, 2009CA
TL*THE CONTACT OWNS A 1997 TOYOTA AVALON. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT HEARD A NOISE COMING FROM THE FRONT DRIVER'S SIDE SEAT BELT SYSTEM. SUDDENLY, THE SEAT BELT RETRACTOR FAILED WITHOUT WARNING. THE VEHICLE HAS NOT BEEN REPAIRED. THE VIN AND MILEAGES WERE UNKNOWN.
Steering › Rack and Pinion
Filed Feb 9, 200899,000 milesNY
CONTINUOUS LOSS OF POWER STEERING FLUID. STEERING FELT TIGHT. RACK AND PINION AND POWER STEERING PUMP HAD TO BE REPLACED AT 99,000 MILES. NOTICED A LARGE NUMBER OF COMPLAINTS ON NHTSA WEBSITE FOR THIS PROBLEM. *TR
Suspension › Front › Macpherson Strut
Filed Oct 1, 2007MD
I HAVE BEEN HAVING THE PROBLEM OF SUSPENSION NOISE AND WHEN HITTING BUMPS CAUSING A LOUD THUMP IN THE FRONT OF THE CAR. IT SOUNDS LIKE YOUR RIDING ON TRACKS EACH TIME YOU HIT A BUMP. *TR
Power Train › Automatic Transmission
Filed Feb 13, 2007120,406 milesSC
DEALER SERVICED TRANSMISSION WITH A FLUSH AND FLUID REPLACEMENT AT 120,406 MILES. ALSO, TIMING BELT WAS REPLACED AND COOLANT FLUSH DONE. EIGHT WEEKS LATER, TRANSMISSION FAILED COMPLETELY. WAS ON 250 MILE TRIP, FELT BUMPING WHICH THOUGHT MAY BE ROUGH ROAD CONDITION, THEN WHEN CLOSE TO DESTINATION, CAR WOULD NOT MOVE AFTER STOPPING AT STOP LIGHT. DIAGNOSIS WAS COMPLETE TRANSMISSION FAILURE. DEALER WOULD NOT CONCEDE ANY RESPONSIBILITY TO CONTRIBUTING TO FAILURE OF TRANSMISSION ALTHOUGH DEALER COULD NOT IDENTIFY ANY OTHER TOYOTA AVALON TRANSMISSION FAILURES. CONVINCED ACTION BY DEALER SERVICE RESULTED IN TRANSMISSION FAILURE. *JB
Suspension › Front › Macpherson Strut
Filed Jan 10, 200751,000 milesFL
1997 TOYOTA AVALON THE POWER STEERING RACK LEAKS AT 51000 MILES AND IS A KNOWN PROBLEM TO TOYOTA. ALSO NEED TO BE REPAIRED AT 99000 MILES THE FRONT STRUT MOUNTING ALSO FAILED NEAR 50000 MILES AND IS FAILING AGAIN AT 99500 MILES. THE POWER STEERING PUMP MAKES EXCESSIVE NOISE AND LEAKS. THIS PROBLEM STARTED ABOUT 51000 MILES AS WELL. WEAKNESS IN THE STEERING MAKES THIS A DANGEROUS VEHICLE. I CONTACTED THE TOYOTA SERVICE CENTER AND THEY SAID THEY WERE WELL AWARE OF THE PROBLEMS BUT THE VEHICLE IS OUT OF WARRANTY. A SERVICE BULLETIN HAS BEEN ISSUED TO ALL TOYOTA DEALERS TO CHECK FOR THESE PROBLEMS AND RECOMMEND REPAIRS. THE COST AVERAGES $1000. WHILE ASKING TOYOTA CUSTOMER SERVICE FOR HELP I WAS TOLD TO CONTACT THE CEO IN JAPAN IF NOT SATISFIED WITH THE REPAIR COSTS. *JB
Steering › Rack and Pinion
Filed Sep 23, 2006PA
I HAVE HAD MY RACK AND PINION REPLACED ON MY CAR TWICE AND I AM HAVING IT REPAIRED FOR THE THIRD TIME. THE STEERING WHEEL LOOSES POWER MAKING IT DIFFICULT TO STEER. I HAVE NOT HAD ANY ACCIDENTS. *NM
Power Train › Automatic Transmission
Filed Jul 18, 2006FL
CAR WAS BOUGHT USED IN 2006 WITH 115,000 MILES. THE KEY CAN BE TAKEN OUT OF THE IGNITION WHEN THE CAR IS IN ANY GEAR( RATHER THAN ONLY WHEN IT IS IN PARK) . THIS CREATES A VERY DANGEROUS SITUATION DUE TO THE FACT THAT THE CAR COULD BEGIN ROLLING ONCE YOU LEAVE THE CAR. THIS HAS ALREADY HAPPENED ONCE WITHOUT ANY CONSEQUENCES, BUT COULD BE VERY DANGEROUS IN THE FUTURE. *NM
Power Train › Automatic TransmissionCrash
Filed Nov 9, 200599,521 milesVA
MY SPOUSE HAD DRIVEN OUR 1997 TOYOTA AVALON TO OUR DENTISTS OFFICE FOR A SCHEDULED APPOINTMENT. SHE PULLED INTO THE PARKING LOT AND TURNED OFF THE ENGINE IGNITION SWITCH AND REMOVED THE KEY. WHILE SHE WAS GATHERING HER PERSONAL ITEMS TO TAKE INTO THE DENTISTS OFFICE WITH HER SHE FAILED TO NOTICE THAT THE GEARSHIFT SELECTOR WAS STILL IN THE DRIVE POSITION. (ACCORDING TO A TOYOTA SERVICE MANAGER AND MANUFACTURER REP. THE KEY SHOULD NOT HAVE BEEN ABLE TO REMOVE UNTIL THE GEAR SELECTOR WAS PLACED IN THE PARK POSITION AND THE KEY TURNED TO THE OFF AND LOCKED POSITION.) WHILE MY SPOUSE WAS IN THE DENIISTS OFFICE, AT SOME POINT IN TIME OUR AVALON TO BEGIN TO ROLL ACROSS THE PARKING LOT AND CRASHED INTO THE FRONT DOORS OF A BLOCKBUSTER VIDEO STORE. FORTUNATELY NO ONE WAS INJURED. WE HAVE CHECKED THE IGNITION SWITCH AND GEAR SELECTOR IN ALL POSITIONS ON THE SELECTOR CONSOLE AND THE KEY WILL SHUT OFF THE ENGINE AND CAN BE REMOVED FROM THE IGNITION SWITCH. WE HAVE NEVER EXPERIENCED THIS WITH THE AVALON BEFORE OR WITH ANY OTHER VEHICLES WE HAVE OWNED. *NM
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Sep 17, 1997. Source: NHTSA Office of Defects Investigation.