Owners filed 7 complaints about this vehicle with federal regulators, most often about the unknown or other. It has been recalled 7 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Unknown or Other
4
0
1
0
Visibility › Windshield Wiper/Washer
1
0
0
0
Suspension
1
0
0
0
Electrical System
1
0
0
0
7 safety recalls
Part 573 reports
Equipment17V758000
Filed Nov 22, 2017110,400 vehiclesThor Motor Coach
Defect. Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy. Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Visibility › Windshield Wiper/Washer17V555000
Filed Sep 7, 20171,105 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2014-2016 Ace, Challenger, Daybreak, Hurricane, Miramar, Outlaw, Windsport, Palazzo, Tuscany, and Tuscany XTE motorhomes. The windshield wipers may fail due to the system being incorrectly installed or secured.
Risk. If the windshield wipers cannot be used, driver visibility would be reduced, increasing the risk of a crash.
Remedy. TMC will notify owners, and dealers will inspect the wiper system to verify it is installed correctly, repairing or replacing the system as necessary, free of charge. The recall began on September 27, 2017. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000146. Note: Although some of the vehicles included in this recall have previously been remedied under recalls 17V-096 or 17V-162, the vehicles may need additional repairs under this campaign.
Visibility › Windshield Wiper/Washer17V162000
Filed Mar 13, 20178,617 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2014-2015 ACE, Hurricane, Challenger, Daybreak, Miramar, Outlaw, and Windsport motorhomes. These vehicles have windshield wiper systems that may have been improperly installed and secured, possibly causing the wipers to fail during use.
Risk. Failure of the windshield wipers may impair the driver's visibility, increasing the risk of a crash.
Remedy. TMC has notified owners, and dealers will inspect and tighten the wiper arm securing nuts, free of charge. The recall began on May 5, 2017. Owners may contact TMC customer service at 1-877-855-2867.
Engine and Engine Cooling › Exhaust System16V139000
Filed Mar 7, 2016385 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain model year 2014-2016 Hurricane and Windsport motor homes manufactured January 30, 2013, to March 6, 2015. In the affected motor homes, the vehicle exhaust is located near a storage compartment where heat may build-up, causing the compartment to melt.
Risk. Heat build-up in the vehicle storage compartment increases the risk of fire.
Remedy. TMC will notify owners, and dealers will install a heat shield to prevent heat build-up in the storage compartment. The recall began on April 20, 2016. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000112.
Equipment › Recreational Vehicle/Trailer15V745000
Filed Nov 10, 201512,656 vehiclesThor Motor Coach
Defect. Thor Motor Coach (Thor) is recalling certain model year 2011-2016 Thor Challenger, Thor Citation, Thor Hurricane, Thor Tuscany, Thor Windsport, 2011-2012 Thor Astoria, Thor Avanti, Thor Chateau, 2011-2014 Thor Daybreak, 2011-2015 Thor Outlaw, Thor Siesta, 2014-2015 Thor Miramar, 2012 Thor Four Winds, 2008-2011 Damon Astoria, Damon Daybreak, Damon Outlaw, Damon Tuscany, 2008-2012, Damon Challenger, 2008-2010 Damon Essence, 2009-2011 Damon Avanti, Four Winds Chateau, Four Winds Citation, Four Winds Four Winds, Four Winds Hurricane, Four Winds Siesta, Four Winds Windsport, 2009-2010 Four Winds Dorado, Four Winds Dutchmen, Four Winds Magellan, Four Winds Mandalay and 2009 Four Winds Fun Mover, and Four Winds Presidio motorhomes. The affected vehicles are equipped with certain Lippert-brand Coachstep Double and Triple Electric Steps. These steps use a bolt to attach the fan gear assembly to the steps. This bolt may fracture allowing the fan gear to disengage from the steps. As a result, the steps may not remain in the expected position and may be unstable.
Risk. Unstable entry and exit steps increase the risk of injury.
Remedy. Thor will notify owners, and dealers will install a retainer bracket to reinforce the operating mechanism and replace all of the affected bolts, free of charge. The recall began on January 6, 2016. Owners may contact Thor customer service at 1-877-855-2867. Thor's number for this recall is RC000111.
Equipment › Recreational Vehicle/Trailer15V004000
Filed Jan 8, 2015154 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain model year 2015 Challenger, Four Winds 5000, Hurricane, Miramar, Chateau Citation, Chateau, Windsport, and Palazzo motorhomes manufactured April 24, 2014, to December 11, 2014, and equipped with certain Latitude awnings manufactured by Carefree of Colorado. The affected awnings may have screws that attach the lateral arm brackets to the mounting brackets that were not manufactured to specification.
Risk. The screws could fail, causing the supporting bracket to fail, and the awning to fall and potentially strike and injure a person beneath it.
Remedy. TMC will notify owners, and dealers will remove and replace the defective screws, free of charge. The recall began January 23, 2015. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000097.
Equipment › Recreational Vehicle/Trailer14V695000
Filed Nov 3, 2014215 vehiclesThor Motor Coach
Defect. Thor Motor Coach (Thor) is recalling certain model year 2015 Four Winds 5000, Hurricane, Miramar, Chateau Citation, Chateau, Four Winds Siesta, Windsport, and Freedom Elite motorhomes manufactured August 7, 2014, to October 17, 2014. The affected motorhomes have awnings whose mounting brackets may crack, and the awnings may fall.
Risk. If an awning falls, there is an increased risk of injury to anyone under the awning.
Remedy. Thor has notified owners, and dealers will replace the defective mounting brackets, free of charge. The recall began on November 10, 2014. Owners may contact Thor customer service at 1-877-855-2867. Thor's number for this recall is RC000095.
What owners reported
Newest filings
Unknown or Other
Filed Dec 10, 201820,000 milesNC
THE ENTRANCE LOCK FALLED LEAVING OCCUPANT LOCKED OUT OF MOTORHOME. HAD TO PRY LOCK FROM DOOR. PERSONS COULD HAVE BEEN LOCKED INSIDE...VEHICLE WAS PARKED. IF VEHICLE HAD BEEN IN AN ACCIDENT THEN THE OCCUPANTS WOULD HAVE BEEN LOCKED INSIDE WITHOUT AN ESCAPE ROUTE...
Visibility › Windshield Wiper/Washer
Filed Jul 23, 201813,000 milesOH
TL* THE CONTACT OWNS A 2015 THOR HURRICANE. WHILE DRIVING 40 MPH IN THE RAIN WITH THE WINDSHIELD WIPERS ACTIVATED, THE PASSENGER SIDE WIPER BECAME DETACHED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO AN UNKNOWN MANUFACTURER SAFETY RECALL. THE DEALER (THOR MOTOR COACH, 2700 S NAPPANEE ST, ELKHART, IN 46517, (800) 860-5658) WAS CONTACTED, BUT WAS UNABLE TO ASSIST. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 13,000.
Unknown or Other
Filed Apr 23, 20162,000 milesTX
ONAN GENERATOR STOP AFTER OPERATING FOR 1 OR 2 HOURS WHILE DRIVING DOWN THE ROAD. GENERATOR REPORTS ERROR CODE 36, APPARENTLY OVERHEATING IS THE REASON. THOR AND ONAN ARE POINTING AT EACH OTHER AS TO WHO IS RESPONSIBLE. ONAN GENERATOR IS RATED TO OPERATE UP TO 120F, BUT FAILS WHEN TEMPERATURE OUTSIDE IS BELOW 100 AND THE VEHICLE IS MOVING, WHICH SHOULD RESULT IN SOME COOLING EFFECT TO COUNTER THE EFFECT OF THE HOT ROAD SURFACE AND RV ENGINE HEAT. INTERIOR OF RV, SPECIALLY IN LONGER UNITS CAN NOT MAINTAIN A SAFE TEMPERATURE FOR PASSENGERS WITH ONLY THE ENGINE A/C UNIT. GENERATOR RUNS FINE FOR 24 HOURS IN 100+ DEGREE WEATHER WHEN THE RV IS STATIONARY AND THE GENERATOR IS RUNNING ON FULL LOAD (2 ROOF MOUNTED A/C UNITS). AFTER A 1 HOUR STOP AT A REST AREA WITH RV ENGINE RUNNING STILL TO KEEP RV A/C ON, THE GENERATOR WILL START UP AGAIN AND WILL WORK FINE UNTIL YOU START DRIVING AGAIN, WITH-IN 30 MINUTES IT WILL SHUT DOWN AGAIN. MANY PEOPLE ARE COMPLAINING OF SIMILAR EXPERIENCE WITH ONAN SUGGESTING YOU REMOVE THE DOOR OF THE GENERATOR COMPARTMENT, WHICH ITSELF MAY BE A SAFETY HAZARD. RV MANUFACTURERS CLAIM THEY ARE INSTALLING THE UNIT ACCORDING TO ONAN'S SPECS. SOME RV OWNERS SUGGEST ONAN IS AVOIDING A RECALL BY PROPOSING SOLUTIONS LIKE NO COMPARTMENT DOOR TO RV OWNERS.
Electrical System
Filed Sep 22, 20156,100 milesFL
TL* THE CONTACT OWNS A 2015 THOR HURRICANE. THE CONTACT STATED THAT THERE WERE PROGRESSING FAILURES WITH AN ELECTRICAL CURRENT FLOWING THROUGH THE MOTOR HOME. THE CURRENT IMPACTED THE METAL COMPONENTS IN THE VEHICLE AND CAUSED A SHOCK. THE CONTACT EXPERIENCED THE FAILURE WHILE AT A CAMPGROUND ELECTRICAL STATION AND WITH THE HOME ELECTRICAL PORT. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT ALSO STATED THAT THE AWNING DID NOT RETRACT PROPERLY, CAUSING THE CONTACT TO MAKE A MANUAL ADJUSTMENT DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 6,100.
Unknown or OtherFire
Filed Jun 25, 20157,300 milesCA
UPON DRIVING NOTICED A BURNING SMELL FORM UNDERNEATH MOTORHOME. OPENED SIDE COMPARTMENT TO FIND MELTING, BURNING PLASTIC INSIDE DRIPPING ONTO UNPROTECTED UN SHIELDED EXHAUST SYSTEM. IF ANYTHING WAS STORED INSIDE THIS COMPARTMENT IT WOULD OF FUELED A MUCH LARGER MORE DANGEROUS FIRE.
Suspension
Filed Mar 4, 20154,500 milesFL
FRONT END CLUNKING ON THE MOTORCOACH. FORD HAD TO INSPECT VEHICLE TO FIND A "LOOSE UPPER SHOCK BOLT". *TR
Unknown or Other
Filed Feb 4, 20151,196 milesFL
THE SUBJECT VEHICLE HAS ADVERSE DRIVABILITY AND UNSAFE TO DRIVE ABOVE 55 MPH (EXCESSIVE VIBRATIONS, EXCESSIVE SWAYING, EXCESSIVE BOUNCING, HARSH RIDE, LACK OF STABILITY, WIND DRIFT, LISTING ETC.). SUPPORTING DOCUMENTATION IS AVAILABLE. *TR
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 22, 2017. Source: NHTSA Office of Defects Investigation.