2017 Tesla Model S complaints

MCU UNIT GOES BLANK AND HAS DIFFICULTY COMING BACK ONLINE, WHICH PRECLUDES ME FROM SAFELY DRIVING MY CAR; THE CAR WAS STATIONARY.

CENTER CONSOLE SCREEN FREEZE AND GOES BLACK FILED MULTIPLE COMPLAINTS BUT DIDNT GET A PROPER ANSWER FROM TESLA THEY SUGGESTED TO PAY 2500 FOR NEW MCU 2, ITS VERY FRUSTRATING AS THEY DON'T RESPOND TO CALLS, THIS ISSUE HAPPENS VERY OFTEN AND ALL THEY GIVE ME IS AN EXCUSE

I HAVE CONTACTED TESLA MULTIPLE TIMES FOR CENTER SCREEN NOT REBOOTING AFTER PARKING AT SHOPPING CENTER OR AT HOME. THIS STARTED IN MARCH 2019 AND THE PROBLEM HAS NOT BEEN RESOLVED. THIS HAPPENED AGIN A FEW DAYS AGO AND I REPORTED IT TO TESLA. NO RESPONSE SO FAR. CAN NOT DRIVE THE CAR UNTIL THE SCREEN LIGHTS ON. AT ONE TIME I WAS TOLD MODULE NEEDED TO BE CHANGED BUT HAVE HAD NO ACTION FROM TESLA SO FAR.NEED YOUR HELP IN RESOLVING THIS PROBLEM.

CENTER CONSOLE GETS BLACK SCREEN OCCURRENCES AND LOSS OF AUDIO HAS HAPPENED AT LEAST 15-20 TIMES. PURCHASED CAR FROM TESLA IN MID OCTOBER. SCREEN ISSUES SINCE HAVING THE CAR AND NO AUDIO, TESLA STATES TO PATIENTLY AWAIT FE UPDATE HAVE HAD THE CAR SERVICED MULTIPLE TIMES FOR THE ISSUE. SEVERAL APPOINTMENTS CANCELED BY TESLA STATING THERE IS NO FIX AND TO PERFORM RESET ON CAR WHICH IM NOW DOING EVERY 5-10 DAYS.THIS HAS HAPPENED WHILE VEHICLE WAS STATIONARY IN PARK AND HAVE HAD TO DRIVE MULTIPLE TIMES ON THE FREEWAY AND SURFACE ROADS WITH NO SCREEN OR AUDIO. HAS OCCURRED 11-17-20, 11-28-20, 12-8-20, 12-19-20, 1-2-21, 1-8,21,. WHEN BLACK SCREEN OCCURS NO WARNING CHIMES OR AUDIO PRESENT. TESLA REFUSES TO ADDRESS THE HE ISSUE DESPITE BEING AWARE OF IT AND HAVING BEEN GIVING EXACT DATES OF OCCUPANCIES PICTURES OF BLACK SCREEN ETC.

PLEASE NOTE THAT I HAVE USED THE VIN OF ANOTHER JUNKYARD TESLA SINCE THE VIN OF THE CAR I AM WHINGING ABOUT IS UNOBTAINABLE. HERE IS THE LOVELY 3 WHEELED TESLA. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/38899714?ROWNUMBER=22 THE BACK WHEEL AND ENTIRE SUSPENSION HAS WRENCHED ITSELF OFF. ALL OF THE MONKEY METAL GIBLETS ARE STRETCHED AND SNAPPED. THESE SUSPENSIONS ARE ABSURDLY WEAK. YOU KNOW WHAT TO DO. RECALL THIS DEATH-MOBILE RIGHT NOW. THIS HAS BEEN A PUBLIC SERVICE ANNOUNCEMENT BY THE LEGENDARY KEEF WIVANEFF. THANK YOU FOR YOUR ATTENTION. BEST REGARDS KEEF PLEASE NOTE THAT I HAVE USED THE VIN OF ANOTHER JUNKYARD TESLA SINCE THE VIN OF THE CAR I AM WHINGING ABOUT IS UNOBTAINABLE. HERE IS THE LOVELY 3 WHEELED TESLA. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/38899714?ROWNUMBER=22 THE BACK WHEEL AND SUSPENSION HAS BEEN TWISTED OFF. THIS IS NOT CRASH DAMAGE. IT IS SELF DESTRUCTION CAUSED BY MONKEY METAL SUSPENSION GIBLETS. PLEASE RECALL THESE DEADLY ABOMINATIONS. THANK YOU. KEEF

MULTIPLE FUNCTIONS ARE NO LONGER WORKING IN CAR. THE SCREEN HASN'T HAD A YELLOW FRAME AROUND IT FOR NEARLY A YEAR.THEY REPLACE THE FIRST ONE UNDER WARRANTY AND THEN IT DID IT AGAIN WHILE IT WAS STILL UNDER WARRANTY AND THEY TOLD ME THAT IF I WANTED IT REPLACED I WAS TO PAY OUT-OF-POCKET. SO I HAD THEM NOTE IN THE NOTES THAT MY CAR NEEDED A SCREEN EVEN THOUGH THE WARRANTY WAS TO FALL OUT. MULTIPLE FUNCTIONS NO LONGER WORK. CERTAIN CLIMATE CONTROL FEATURES DON'T WORK. MOBILE APP NO LONGER WORKS WITH VEHICLE ON MOST FUNCTIONS. SCREEN SOMETIMES STAYS BLACK AND DOES NOT BOOT UP. MAYBE STUCK FOR MULTIPLE MINUTES WHILE CAR IS BOOTING UP. MOST OF THE TIME WHEN THE SCREEN GIVES US PROBLEMS IT IS NOT WHEN DRIVING. IT IS USUALLY WHEN WE FIRST GET INTO THE VEHICLE. WE HAVE HAD ONE OCCURRENCE WHERE THE SCREEN SHUT DOWN WHILE DRIVING. THIS HAS BEEN HAPPENING FOR NEARLY A YEAR. AND IT SEEMS THAT MORE FEATURES ARE FAILING AS TIME GOES ON

THE TESLA MODEL S MAIN SCREEN BLACKED OUT, CAUSING ME TO NOT HAVE ACCESS TO ANY OF THE CAR'S CONTROL SYSTEM OTHER THAN TO DRIVE IT (NO BACKUP CAMERA, CLIMATE CONTROL, MUSIC, DOOR LOCKING, SUSPENSION ADJUSTING, TURN SIGNAL CHIMING, AND OTHER ESSENTIAL SAFETY FEATUES). WHEN I TOOK IT TO TESLA, THEY IDENTIFIED THE PROBLEM BUT TOLD ME TO FIX THE ROOT OF IT, I'D HAVE TO PAY FOR AN "MCU2 UPGRADE" OF OVER $1000 EVEN THOUGH THEY KNOW THE COMPUTER CHIP IS BAD (AND WILL GO BAD AGAIN). THIS HAPPENS SOMETIMES WHILE THE CAR IS PARKED AND OTHER TIMES WHEN IN MOTION.

OWN TESLA MODEL S FOR 4 YRS NOW AND FOR LAST 3 MONTHS I HAVE STARTED NOTICING THAT THE MCU (TOUCHSCREEN) DOESN'T POWER UP AND SOMETIMES I HAVE TO WAIT FOR 5-10 MINUTES FOR CAR TO POWER ON. I HAVE REPORTED 4-5 OCCURRENCES OF THIS ISSUE TO TESLA ALREADY BUT EVERYTIME THEY PUSHED BACK CITING IT IS NOT MCU RELATED. IN FACT I REPORTED THEM THAT THIS SEEMS TO BE PART OF NHTSA RECALL ISSUE SENT OUT TO TESLA ASKING TO REPLACE MCUS FOR 2017/2018 MAKES BUT TESLA HAS NOT TAKE ANY ACTION YET. I REPORTED ANOTHER OCCURENCE OF IT TODAY AGAIN AND SCHEDULED AN APPOINTMENT WITH TESLA SERVICE ON 11TH FEB,21. THIS COULD POTENTIALLY BE A SAFETY ISSUE IF THERE IS AN EMERGENCY AND MY CAR WON'T POWER UP. REQUEST NHTSA TO INTERVENE AND GET MY MCU ISSUE RESOLVED BY LIASONING WITH TESLA TEAM AS I HAVE TRIED MY BEST TO PUSH TESLA FOR A FIX BUT UNFORTUNATELY COULDN'T GET A RESOLUTION YET

MEDIA CONTROL UNIT 1 SOFTWARE KEPT CRASHING AND FAILING. POSSIBLE ROOT CAUSE IS FPGA AND/OR MMCU. SPENT $2500 TO REPLACE WITH MCU2 TO HELP ELIMINATE ISSUE. SEEMS LIKE LOTS OF OWNERS ARE HAVING SIMILAR ISSUES.

THE CENTRAL COMPUTER (LARGE SCREEN IN THE MIDDLE) DOES NOT PERFORM WELL AND FREEZES WHILE DRIVING OR SOMETIMES WONT LET ME START. TESLA SAID NOTHING WRONG WITH IT AS ON THEIR SYSTEM DOESNT SHOW ANY SOFTWARE ISSUE AND SO THEY WILL NOT DO ANYTHING. I AM PAYING TELSA TO CHANGE THIS TO MCU2. THE DATE DOES NOT REFER TO ANY SPECIFIC DATE THIS PROBLEM OCCURED.

THE MULTI MEDIA UNIT LAG & SOMETIME BECOME SO UNRESPONSIVE. IT TAKES FOREVER TO RELOAD THE MAPS. I ASKED TESLA 3 TIMES BUT THEY KEPT SAYING THEY DONT SEE THE ISSUE AT ALL. THEY WANT ME TO PAY $2500 TO REPLACE THE SCREEN.

MY SCREEN KEEPS FREEZING AND IS BLACK CAUSING A SAFETY HAZARD AND I CAN'T DRIVE THE CAR ANYMORE. I HAVE TAKEN THE CAR TO TESLA SEVERAL TIMES BUT THEY WON'T FIX IT. THE COMPUTER IS BROKEN AND THE CHIP HAS FAILED. THE AC DOESN'T WORK, I CAN'T CONTROL MY RADIO, MY BACK UP CAMERA DOESN'T WORK, TURN SIGNALS DON'T WORK, HANDS FREE SYSTEM DOESN'T WORK, NAV SYSTEM DOESN'T WORK. TESLA NEEDS TO REPLACE MY ENTIRE NAV, ENTERTAINMENT COMPUTER TO RETURN THE CAR TO WHAT I ACTUALLY PAID FOR. THE CLOCK DOESN'T WORK, AND I CAN'T TELL HOW MUCH BATTERY LIFE I HAVE LEFT. THIS IS A DANGEROUS SITUATION AND THEY HAVE REFUSED TO REPAIR THEN COMPUTER. THIS IS AN ELECTRIC CAR AND 100% RELIES ON THE COMPUTER TO CONTROL EVEN THE SMALLEST DETAILS. I CANNOT DRIVE THE CAR AND TRY TO REBOOT THE CAR WHILE I'M DRIVING. NOTHING HAS WORKED. TESLA KNOWS ABOUT THIS SITUATION AND I AM NOT THE ONLY OWNER WHO HAS THIS PROBLEM.

MY 2017 TESLA MODEL S P100D SUFFERS FROM SEVERE DEGRADED "INFOTAINMENT" COMPUTER. TESLA HAS SAID IT IS NOT A PROBLEM WITH THE EMMC (EXISTING NTSB RECALL) IN MY CASE, BUT INSTEAD INADEQUATE PROCESSING POWER FOR THE NEW SOFTWARE, AND THEY'VE RECOMMENDED A $2500 "UPGRADE". THE SYSTEM RANDOMLY GOES TO BLANK SCREENS, FAILS TO NAVIGATE PROPERLY, FREEZES, AND IS A MAJOR DISTRACTION WHILE DRIVING. TESLA HAS OFFERED NO SOLUTION TO THE PROBLEMS.

MY TESLA IS EXPERIENCING THE MCU PROBLEMS OUTLINED IN NHTSA EA20-003 FROM 13 JAN 21 AND PRIOR. WHILE IN MOTION, ON CITY STREETS AND HIGHWAYS, AND REGARDLESS OF SPEED, MY VEHICLE'S MCU WILL SPONTANEOUSLY AND AT RANDOM INTERVALS FREEZE. THIS RESULTS IN LOSS OF HEAT/COOLING, FRONT AND REAR DEFROSTERS, INFOTAINMENT/GPS, ADAS SAFETY FEATURES AND CONVENIENCE, ALL CAMERAS INCLUDING BACKUP CAMERA, AND TURN SIGNAL AUDIO INDICATORS. THE ONLY RESOLUTION IS TO STOP MY VEHICLE, ISSUE A REBOOT COMMAND, AND WAIT UP TO 10 MINUTES FOR SYSTEMS TO RESTORE. TESLA INITIALLY DENIED THE ISSUE, BUT THEN UNDER TESLA'S 9 NOV 2020 "WARRANTY ADJUSTMENT PROGRAM" REPLACED THE MCU DAUGHTERBOARD. THE REPLACEMENT DID NOT RESOLVE THE ISSUE. TESLA NOW STATES THE MCU IS OPERATING NORMALLY BUT ACKNOWLEDGES THAT A FIX IS REQUIRED IN SOFTWARE THAT WILL, AT AN INDETERMINATE TIME, BECOME AVAILABLE AND THAT UNTIL SUCH A FIX IS RELEASED, SYSTEM REBOOTS SHOULD BE PERFORMED AS NEEDED. THE MCU CONTINUES TO FREEZE WHILE DRIVING WITH THE SAME SYMPTOMS AS BEFORE THE DAUGHTERBOARD REPLACEMENT. THE RECOMMENDED SOLUTION TO REBOOT CANNOT BE PERFORMED WHILE DRIVING BUT MUST BE PERFORMED IMMEDIATELY TO RESTORE SAFETY FUNCTIONALITY. TESLA HAS OFFERED A $2,500 MCU REPLACEMENT/UPGRADE THAT PROMISES TO ELIMINATE THE ISSUE SINCE THE NEWER MCU HAS MORE STORAGE AND AN INTEL ATOM CPU INSTEAD OF A SLOWER NVIDIA CPU. TESLA REFUSES TO REPLACE THE EXISTING MCU WITH A SIMILAR PART IN THE MEANTIME, DESPITE INITIALLY ACKNOWLEDGING AN ISSUE AND

INFOTAINMENT EXTREMELY SLOW MANY TIME IT FREEZES OR BLACK OUT. IT HAS BEEN HAPPENING SINCE DAY, I ALWAYS TAKE IT TO THE DEALER FOR REPAIR AN THEY SAYS THAT EVERYTHING IS OK JUST CLOGGED UP DUE TO DATA. SOME ELECTRNIC DEVICE IS NOT WORKING PROPERLY, THEY DON'T WANT TO FIX IT.

REOCCURING DISPLAY ISSUES. BLANKING OUT OF SCREEN. IMAGES ON THE DISPLAY THAT WILL NOT DISAPPEAR UNLESS RE-BOOTED, LOSS OF ENVIRONMENTAL CONTROLS SUCH AS FAN AND AC, OCCASIONAL LOSS OF ALL SOUND (BLINKERS, MEDIA, ETC. THE VEHICLE WAS IN MOTION ON OCCASION AND ALSO WHEN INITIALLY STARTING THE VEHICLE. THE UNSAFE CONDITION IS LOSS OF ACCESS TO MOST OF THE VEHICLE CONTROLS AS THE DISPLAY BLACKING OUT MAKES CRITICAL CONTROL ACCESS PROBLEMATIC. ATTACHED ARE IMAGES BELOW. I HAVE DISCUSSED THIS WITH TESLA SERVICE CENTER. THEY ADVISED THAT THIS IS A SOFTWARE ERROR. THEY DO NOT IDENTIFY THE ERROR OR WHEN IT WILL BE CORRECTED. I HAVE MADE SEVERAL REQUESTS WITH THE TESLA SERVICE CENTER IN AUSTIN TEXAS TO HAVE THIS RESOLVED. THEY INDICATE THAT THE REVIEW OF LOGS BASED ON THE DATES AND TIMES OF THE INCIDENTS DO NOT INDICATE A HARDWARE MALFUNCTION SUCH AS THE DISPLAY OR EMMC CHIP. PLEASE NOTE I HAVE OTHER FILES, BUT COULD NOT LOAD THEM.

WHILE IN MOTION OR STATIONARY, THE TOUCHSCREEN CAN BECOME UNRESPONSIVE OR SHOW SIGNIFICANT LAGS WHICH IMPACT THE USE OF GPS, BACKUP CAMERA, CLIMATE CONTROLS ESSENTIALLY ALL CONTROLS THAT ARE ACCESSED VIA THE TOUCHSCREEN. I HAVE CONTACTED TESLA SERVICE SEVERAL TIMES OVER THE PAST TWO YEARS AND NO RESOLUTION HAS BEEN MADE. THE VEHICLE IS UNDER WARRANTY, BUT THEY WON'T REPLACE THE MCU BECAUSE THEY SAY "THIS IS TO BE EXPECTED."

LARGE MIDDLE SCREEN GOES BLACK WHICH CONTROLS ALL THE USES OF THE CAR. THE CAR RUNS, BUT THERE IS NO NAVIGATION, NO RADIO, NO HEAT OR AIR CONDITIONING. IT IS VERY SCARY!!! IT HAS HAPPENED A NUMBER OF TIMES SINCE 3/2020-1/2021. I HAD THE CAR CHECKED IN NOVEMBER 2020 AND ASKED TO HAVE THE MCU REPLACED, BUT THEY SAID THERE WAS NO RECALL AND IT WASN'T NECESSARY. ALSO THERE IS A YELLOW EDGE ON THE SCREEN. I DIDN'T THINK TO TAKE A PICTURE, BUT WILL THE NEXT TIME IT HAPPENS.

WITH FULL CHARGE, CAR DRIVES ABOUT 110 MILES. IT IS SUPPOSED TO GO ABOUT 230 MILES. TOOK IT TO TESLA DEALER AND THEY WILL NOT REPAIR THE PROBLEM. THIS IS DECEPTION ON TESLA'S PART. THE CAR IS SUPPOSED TO DRIVE 230 MILES BUT GOES ONLY 110 MILES.

AUTOPILOT HAS FAILED MANY TIMES. CAR ALMOST CRASHED. TOOK IT TO DEALER FOR REPAIR BUT THEY DIDN'T FIX THE PROBLEM AFTER SPENDING $100,000, THE AUTOPILOT SHOULD WORK AS DESIGNED.

IN 2017 TESLA MODEL S, THE MAIN SCREEN GOES BLANK ONCE A WEEK. I TOOK IT TO TESLA SERVICE CENTER 4 TIMES IN LAST 4 MONTHS. THEY REFLASH THE SOFTWARE IN MEDIA CONTROL UNIT BUT THAT DIDN'T SOLVE THE PROBLEM. IT IS VERY DANGEROUS TO DRIVE THE CAR WITHOUT MAIN SCREEN. TESLA SERVICE CENTER IS NOT HELPING. MCU NEEDS TO BE REPLACED AND REPROGRAMMED.

TOUCHSCREEN WENT BLANK AND WOULD NOT START UP. HAS TO DRIVE WITHOUT CLIMATE CONTROL, DEFROSTING AND BACKUP CAMERA FOR 45 MINUTES.

TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE CONTROL PANEL DISPLAY WOULD SUDDENLY SHUTOFF AND THE SCREEN WOULD TURN BLACK. DURING THE FAILURE, THE TURN SIGNAL, AUDIO, AND THE REVERSE CAMERA WERE INOPERABLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER MT. KISCO TESLA LOCATED AT 115 KISCO AVE, MT KISCO, NY 10549, WHO WAS UNABLE TO DUPLICATE THE FAILURE. NO REPAIRS WERE PERFORMED. THE CONTACT INDICATED THAT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 47,000.

TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED WHILE AT A STANDSTILL, THE REAR PASSENGER'S DOOR UNLATCHED BUT DID NOT OPEN. THE CONTACT STATED THAT THE DOOR AJAR LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TESLA (9111 BLUE ASH RD, CINCINNATI, OH 45242, (513) 745-9111) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000. *BF

A PHANTOM EMERGENCY BRAKING EVENT OCCURRED TWICE ON MONDAY, DECEMBER 21, 2020 WHILE DRIVING FROM DALLAS TO HOUSTON BETWEEN THE HOURS OF 12PM - 4PM CST. I ALSO EXPERIENCED THREE BLANK SCREEN EVENTS DURING THIS SAME TRIP. THE MEDIA CONTROL UNIT (MCU) CONTROLLING THE MAP, RADIO, AIR CONDITIONING, BLINKER SOUNDS ALSO CEASED OPERATING. THE SECOND OCCURRENCE OF BOTH THE PHANTOM EMERGENCY BRAKING AND BLACK SCREEN EVENT OCCURRED ON SATURDAY, JANUARY 9, 2021 SHORTLY AFTER 10AM CST. THE SUDDEN PHANTOM EMERGENCY BRAKING EPISODE I EXPERIENCED AT HIGHWAY SPEED FROM DALLAS TO HOUSTON WAS EXTREME. I SIMPLY DO NOT FEEL SAFE USING THE CRUISE CONTROL OR AUTOPILOT IN THIS VEHICLE. SOMETHING IS VERY WRONG. HOWEVER, TESLA MESSAGE TO ME STATES 'WE ARE HAPPY TO REPORT THAT YOUR HARDWARE VITALS FOR THE MEDIA CONTROL UNIT AND EMMC ARE IN GREAT SHAPE AND DO NOT REQUIRE REPLACEMENT'. I HAVE ATTACHED A PRINT SCREEN OF THIS MESSAGE.

THE SCREEN BLACK OUT AND WON'T BACK ON, I WAS DRIVING WITHOUT CAR INFO, AND WHEN THE SCREEN IS OFF, THE LEFT/RIGHT SIGNAL LIGHT IS NOT WORKING, BECAUSE I DON'T HEAR THE "TIDA TIDA" SOUNDS WHEN I TURN ON THE LEFT TURN SIGNAL. ALSO I WAS NOT ABLE TO SEE BACK CAMERA WHEN THE SCREEN WAS OFF. AND CANT OPEN MY FAN/AC, I REPORT THE PROBLEM TO TESLA, THEY SAID THEY NEED THE EXACT DATE AND TIME (DETAILED TO MINUTES) WHEN THE SCREEN WAS OFF TO CHECK UP THE PROBLEM! SINCE I DON'T HAVE THAT TIME RECORDED, THEY ASK ME TO WAIT UNTIL IT HAPPEN NEXT TIME. THAT BLACK SCREEN HAPPENED AGAIN A FEW DAYS LATER, I TELL THEM AND SCHEDULED FOR A CHECK UP AND GIVE THEM THE EXACT TIME IT HAPPEN, THEY GOT MY CAR AND CHECK UP SAY THEY ARE NOT SURE IF THIS IS THE ISSUE THAT NEED TO RECALL/REPLACEMENT OF THE SCREEN AND SAID THEY DID HELP ME CLEAR ALL DRIVING HISTORY OF THE CAR, THEY DID NOT REPLACE ANY PART OR SCREEN FOR ME, SINCE I READ THE NEWS MY MODEL WAS IN THE RANGE OF THE SUGUESTED RECALL, I AM AFRAID IT WILL HAPPEN AGAIN IN THE FUTURE AND MY WARRANTY WILL EXPIRE SOON, THEY ARE TRYING TO NOT FIX THAT PROBLEM!!!! PLEASE HELP, I WANT THE BLACK SCREEN PROBLEM SOLVED, NOT ONLY JUST REMOVE MY DRIVING RECORD FOR TEMPORARY EASE, THEY SHOULD REPLACE THE SO CALLED FLASH MEMORY DEVICE TO MAKE SURE IT WON'T HAPPEN AGAIN.

TOUCHSCREEN GLITCHES THAT LED TO THE LOSS OF SEVERAL SAFETY-RELATED FEATURES INCLUDING BACK UP CAMERA, SENSORS, CLIMATE CONTROL

MY VEHICLES MAIN SCREEN CONSISTENTLY DOES NOT WORK. THE SCREEN IS IMPORTANT BECAUSE IT HOSTS MY BACK UP CAMERA, THE PIN CODE NEEDED TO TURN ON THE VEHICLE TO PUT IT DRIVE, MY BLUETOOTH SETTINGS, AC FUNCTIONALITY, ETC. THE SCREEN HAS ON MULTIPLE OCCASIONS FROZE ( WHILE PROVIDING NAVIGATION) SIMPLY NOT TURNED ON AND HAD TO BE RESET USING MANUAL CONTROLS, AND RESTARTED WHILE MID DRIVING AND THEREFORE NOT ABLE TO PROVIDE DIRECTIONS MID DRIVE. THE ISSUE HAS BEEN BROUGHT UP TO TESLA AND THEY SIMPLY DID A FIRMWARE RESET WHICH RESOLVED NO ISSUE. THESE ISSUES HAVE OCCURRED WHILE DRIVING, PARKED, ON FREEWAY, CITY DRIVING, ALL SITUATIONS. I JUST GOT THE VEHICLE BACK IN AUGUST AND HAVE HAD MULTIPLE ISSUES OTHER THAN THIS. BUT THIS ISSUES HAS BEEN REOCCURRING THROUGHOUT MY SHORT TIME OWNING THE VEHICLE

FRONT SUSPENSION MAKES A KNOCKING NOISE GOING 30 MPH OR SLOWER ON SMALL BUMPS IN THE ROAD, TESLA REPLACED FRONT STRUTS UNDER WARRANTY IN MAY OF 2020, IS LITTLE BETTER BUT THE KNOCKING IS STILL THERE

TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED THAT WHILE DRIVING, THE MEDIA CONTROL UNIT SCREEN WENT BLANK. THE CONTACT STATED THAT WHILE IN REVERSE, THE BACK OVER PREVENTION CAMERA FAILED TO DISPLAY ANY IMAGES. THE CONTACT REBOOTED THE COMPUTER FOR THE SCREEN TO DISPLAY THE IMAGES. THE CONTACT CALLED THE MANUFACTURER AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.

VEHICLE INTERIOR HEATING SYSTEM DOES NOT WORK PROPERLY. ONLY BLOWS HOT AIR AT "HI" TEMPERATURE, ANY OTHER TEMPERATURE BLOWS COLD AIR. THIS IS EFFECTING THE DEFROSTING FEATURE AS WELL. IT WILL TAKE 2-3 MINUTES TO DEFROST THE WINDSHIELD WHILE MOVING, MAKING VISIBILITY 0, AND DANGEROUS TO DRIVE.

THE CENTER SCREEN/CONSOLE CRASHES AND STAYS OFF FOR LONG PERIODS OF TIME WHEN STARTING THE CAR AND WHEN DRIVING.

MY SCREEN TURNED BLANK AND THERE WAS NO WAY TO SEE THE REAR VIEW CAMERA, THE TURNING SIGNAL, TO SET THE TEMPERATURE CONTROL DUE TO A KNOWN DEFECT OF A MEMORY CHIP. I TOOK THE CAR INTO THE DEALERSHIP WITH HISTORY OF MULTIPLE BLACK OUTS, AND THEY REFUSE TO REPLACE IT ALTHOUGH TESLA WEBSITE SAID THAT THEY WOULD

TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE SUSPENSION DISABLED MESSAGE WAS DISPLAYED AND THE VEHICLE WAS LOWERED CAUSING DIFFICULTY TO DRIVE THE VEHICLE. THE VEHICLE WAS TAKEN TO TESLA OF MATHEWS LOCATED AT 9140 E. INDEPENDENCE BLVD, MATTHEWS, NC 28105, WHERE THE FRONT SUSPENSION WAS REPLACED. APPROXIMATELY ONE MONTH LATER, THE REAR SUSPENSION EXPERIENCED THE SAME FAILURE AND THE VEHICLE WAS REPAIRED BY THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

ON 12/03/20 AT AROUND 9:57AM, AFTER I SLOWLY TURNED LEFT INTO A PARKING NEAR A WHITE TRUCK AND JUST ABOUT TO BACK UP INTO MY COMPANY'S EV CHARGING PARKING LOT THEN THE CAR SUDDENLY SPED FORWARD CLIMBING OVER THE CURB OF THE MEDIAN SEPARATING THE PARKING AREA AND A DRIVEWAY ON THE SIDE OF ANOTHER COMPANY'S BUILDING THEN RUNNING THRU THE MEDIAN AND HEADING FAST TOWARD THE BUILDING BEFORE I SLAMMED THE BRAKE IN TIME TO STOP THE CAR ~15 FEET AWAY FROM HITTING THE BUILDING. THE DRIVER'S SIDE OF THE CAR SCRAPED A TREE ON THE MEDIAN AND THE DRIVER SIDE MIRROR BROKE THE TREE SUPPORTING POLE. AFTER THE CAR WAS TOWED TO TESLA SERVICE CENTER 2 HOURS LATER, THEY REPORTED THE NEXT DAY THAT THEY FOUND NO ERROR WITH THE CAR. I WAS TOTALLY CAUGHT OFF GUARD BY THE UNINTENDED ACCELERATION OF THE CAR THAT ICOULD NOT BRAKE EARLY ENOUGH TO STOP THE CAR ON THE MEDIAN AFTER IT CLIMBED OVER THE CURB. IT WAS A CLEAR DAY, I TURNED LEFT INTO THE PARKING WITH CAUTION AND FOCUS ON SAFETY ESPECIALLY KNOWING THE WHITE TRUCK WAS NEARBY AND THE MEDIAN WITH THE TREE WAS VISIBLE IN FRONT. THIS IS WHERE I PERFORMED BACKING UP MY CAR ALMOST DAILY AT WORK SO I COULD CHARGE MY CAR IN THE COMPANY'S EV CHARGING PARKING LOT FOR THE LAST 6 MONTHS. BEFORE, DURING AND AFTER THIS LIFE THREATENING INCIDENT, MY HEALTH, MIND, EYE SIGHT AND AWARENESS WERE AND ARE VERY GOOD. I DO NOT SMOKE, DRINK OR HAVE ANY MEDICATION THAT CAN AFFECT MY DRIVING CONTROL WITH SAFETY. I REPORTED THIS UNINTENDED ACCELERATION TO MY AUTO INSURER A

LEFT FRONT SUSPENSION PART BROKE ALLOWING THE TIRE TO JAMB INTO THE WHEEL COWLING. IT HAPPENED ON A CITY STREET THEN WAS UNABLE TO MOVE, NEEDED TO BE TOWED. I FOUND A SMALL CRACKED ALUMINUM PART UNDER THE CAR. IT SOUNDS LIKE THE RECALL THAT IS NOW BEING DISCUSSED, AT FIRST THEY SAID IT WAS MY FAULT BUT THEY WERE"TALKED INTO" FIXING IT FOR FREE, THOUGHT YOU SHOULD KNOW.

THE TOUCHSCREEN IN THE CAR FREEZES RESULTING IN MANY FUNCTIONS NOT WORKING SUCH AS NAVIGATION, RADIO, TURN SIGNALS, AND SO ON. THE ISSUE OCCURS RANDOMLY IRRESPECTIVE OF IF THE VEHICLE IS PARKED OR IN MOTION. TESLA SERVICE HAS NOT TAKEN ANY ACTION EVEN THOUGH THE ISSUE HAS BEEN REPORTED SEVERAL TIMES WITH A SERVICE REQUEST. THEY KEEP TELLING ITS A SOFTWARE ISSUE AND AN UPDATE WILL COME TO RESOLVE IT

THIS IS MY SECOND TESLA. I'VE HAD NOISES IN SUSPENSION AND HAVE BEEN TOLD IT WAS A CONTROL ARM AND PAID FOR IT. NOISE IMMEDIATELY RETURNED. LATER TOLD ITS STABILIZER. THAT WAS ON FIRST TESLA. MEDIA CONTROL UNIT CONSTANTLY FAILED. SECOND TESLA - [XXX]- SUSPENSION PROBLEMS. SOMETHING FEELS LIKE IT WILL POP OF I TURN WHEEL TOO FAR AND THE BRAKE OR SOMETHING MAKES A LOUD NOISE WHEN DISENGAGING. THEY SAY THEY CAN'T DUPLICATE BUT IT HAPPENS EVERY TIME I BRAKE OR RELEASE HOLD. MY MCU IS FAILING ON THIS CAR. THEY REPLACED THE RAM BUT IT STILL FAILS. GPS IS BARELY FUNCTIONAL AND MY REVERSE CAMERA WILL NOT APPEAR MANY TIMES. SOMETIMES MY CAR WON'T CHARGE. THEY IGNORE AND SAY IT'S NORMAL. MCU NEEDS REPLACEMENT. I SPOKE TO A TESLA EMPLOYEE AND I'M SURE YOU KNOW, BUT HE SAYS THEY ONLY WIPE AND RECYCLE THE RAM USED ON THE MCU. THAT WOULD EXPLAIN FAST FAILURES AGAIN. THEY ARE TRYING TO STALL OUR WARRANTIES OUT TO FORCE PURCHASE OF THE SECOND MCU THAT THEY CLAIM IS THE BEST SOLUTION. THEY ARE NOT GOING TO STOP THESE BEHAVIORS IF WE AREN'T PROTECTED. I HAVE VIDEO I CAN SHARE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

BROUGHT THE CAR IN FOR SERVICE AT THE MACADAM SERVICE CENTER IN PORTLAND, OREGON ON OCTOBER 29TH DUE TO MCU ISSUES; THIS WAS BEFORE ANY NOTICE HAD GONE OUT! I WAS NOT EVEN AWARE OF THE ISSUE AT THIS TIME. IT WAS REBOOTING, VERY SLUGGISH, GETS 'LOST' IE KEEPS OUTDATED INFORMATION ETC. THIS IS OBVIOUSLY THE 8GB MEMORY DEVICE ISSUE. AFTER A 40 YEAR CAREER AS AN ENGINEER AND VENTURE CAPITALIST IN THE IT INDUSTRY I KNOW WHAT MEMORY FAILURE LOOKS LIKE! I WAS TOLD THERE WAS NO ISSUE AND THAT IT WAS SAFE FOR ME TO DRIVE TO SF THE NEXT WEEK. I HAD MAJOR ISSUES ON THE TRIP. THE SYSTEM REBOOTED A NUMBER OF TIMES, WAS EXTREMELY SLUGGISH AND HAD DATA UPDATE ISSUES. SPECIFICALLY: -DEPART LAKE OSWEGO AT 5:30AM ON 11/23. SOON THEREAFTER THE LEFT FRONT FENDER CAMERA INFORMS ME IT IS NOT WORKING. IT DOES SO REPEATEDLY EVERY MINUTE OR SO FOR A LONG TIME. THEN ALL CAMERAS INFORM ME THEY ARE NOT WORKING. I STOP, TWICE, CLEAN ALL THE CAMERAS AND IT DOES NOT RESOLVE ANYTHING. I GIVE UP ON THE CAMERAS WORKING AND STOP USING CRUISE CONTROL -AT 12:31PM IN THE SHASTA AREA STREAMING FAILS AND THEN THE WHOLE MCU SHUTS DOWN. WHILE DRIVING IN THE RAIN I AM FORCED TO REACT AND OPEN WINDOWS TO KEEP THE WINDOWS FROM FOGGING UP WHILE DRIVING AT 70MPH. OTHIS IS A SERIOUS SAFETY CONCERN. I HAVE UPDATED MY NHTSA COMPLAINT TO INCLUDE THESE SERIOUS SAFETY CONCERNS. -7:48PM 11/23, WHILE SUPERCHARGING IN EMERYVILLE THE MCU COMPLETELY FROZE. I WAS HAD TO FORCE A REBOOT. 2ND REBOOT IN ONE DAY -5:28PM 11/24 MCU CRASHES

FOR A FEW DAYS I NOTICED A CLUNKING NOISE EMANATING FROM THE LEFT FRONT OF THE CAR WHEN GOING OVER UNEVEN PAVEMENT. THEN WHILE BACKING OUT OF A PARKING SPACE, THE TIRE COLLIDED WITH THE WHEEL LINER AND THE CAR WOULD NOT MOVE. THE CAR WAS TOWED TO THE TESLA DEALERSHIP WHERE IT WAS FOUND THAT THE FRONT DRIVER CASTER ARM WAS BROKEN. I LATER READ THAT THERE HAD BEEN OTHER REPORTS OF 'LINKAGES NEAR THE BALL JOINTS' OF THE SUSPENSION FAILING, ALLOWING CONTACT BETWEEN THE TIRE AND THE WHEEL LINER. THIS SOUNDS A LOT LIKE WHAT HAPPENED TO MY CAR SO I WANTED TO SHARE MY EXPERIENCE

TESLA MCU FAILS INTERMITTENTLY- RENDERING AUTOPILOT AND ALL SAFETY FEATURES ASSOCIATED USELESS. ALSO CAUSES EXTREME SCARE TO DRIVER WHEN FAILURE OCCURS, AS THEY BELIEVE CAR IS OFF/NOT WORKING. OCCURS ON NUMEROUS OCCASIONS, BOTH ON STARTUP AND WHILE DRIVING.

EXPERIENCING REGULAR BLACKOUTS OF MAIN SCREEN FORCING ME TO STOP DRIVING AND WAIT FOR REBOOT (UNLESS TRIGGERED MANUALLY AS PER TESLA SC ADVICE). COMPLETE BLACKOUTS HAVE HAPPENED REGULARLY ABOUT 5-7 TIMES OVER THE LAST 2 MONTHS, LATEST BEING NOV 17 AT 6:30PM. TESLA SERVICE CENTER RAN DIAGNOSTICS ON LATEST OCCURRENCE AND CLAIM FIRMWARE ISSUE AS OPPOSED TO EMMC FAULT AS PER EXTENDED WARRANTY COMMUNICATION RECEIVED FROM TESLA ABOUT A MONTH AGO. ACCORDING TO SC DIAGNOSTICS SHOWED 'MCU USING A HIGH AMOUNT OF RESOURCES' AT THE TIME OF FAILURE AND REFERRING TO FIRMWARE ISSUE. NO UPDATED FIRMWARE ETA GIVEN. ASKED ABOUT CHARACTERISTICS THAT DISTINGUISH MCU FAILURE FROM FIRMWARE ISSUE WITH NO RESPONSE FROM SC. SEEMS LIKE TESLA IS AVOIDING AN UNDERLYING MCU FAULT BY CLAIMING FIRMWARE. I AM FINE WITH A NEW FIRMWARE TO FIX THE EXPERIENCED PROBLEM. HOWEVER, I AM NOT SATISFIED WITH JUSTIFYING FAULT WITH FIRMWARE ISSUE BUT NO SOLUTION. THIS MUST BE A WELL KNOWN ISSUE AT TESLA WHICH SHOULD HAVE TRIGGERED AN IMMEDIATE FIRMWARE SOLUTION. NO FIRMWARE SOLUTION TO ME INDICATES AN UNDERLYING PROBLEM. WITH THE EXTENDED WARRANTY ON THE MCU IT IS CLEAR THAT TESLA HAS BEEN FORCED TO RECOGNIZE THE PROBLEM, HOWEVER, WITHOUT ACTUAL SOLUTION FOR CUSTOMER. BLACKOUT HAPPENS WHILE DRIVING. INVESTIGATION OF FIRMWARE ISSUE RELATED TO BLACKOUT PROBLEM NEEDED AND FURTHERMORE, WHAT DISTINGUISHES CHARACTERISTICS OF BLACKOUT GENERATED BY MCU (EMMC) AND FIRMWARE ISSUE.

MY MCU IS CONTINUING TO POWER OFF WHILE I'M DRIVING AND THE SMALL SCREEN TAKES LONGER TO BOOT UP. THIS ALSO HAPPENS WHEN SURFING STILL BEFORE I START OUT OF MY GARAGE.

CENTER DISPLAY FREQUENTLY GOES BLANK OR DOES NOT ACTIVATE FOR SEVERAL MINUTES, WHEN STARTING THE CAR, DISABLING THE DISPLAY THAT SHOWS THE BACKUP CAMERA. THIS HAS OCCURRED MORE THAN 30 TIMES. TESLA SENT A LETTER SAYING OWNERS AFFECTED BY THIS PROBLEM (EMMC FAILURE) ARE ENTITLED TO A FREE REPAIR, YET THEY DECLINED TO REPAIR MY CAR BECAUSE THEIR REMOTE DIAGNOSTICS COULD NOT DETERMINE THAT A PROBLEM EXISTED. ADDITIONALLY, WHEN THIS OCCURS, MOST VEHICLE COMFORT FEATURES ARE DISABLED, INCLUDING CLIMATE CONTROL. IT IS A VERY LARGE DISTRACTION TO THE DRIVER WHEN THE SYSTEM COMPLETELY FAILS LIKE THIS WHILE DRIVING.

TESLA ONBOARD COMPUTER CRASHED, NO BACK UP CAMERA WHEN REVERSING, INDICATOR LIGHTS DIDN'T WORK, NO NAVIGATION, RADIO, BLUETOOTH, UNABLE TO CONTROL AIR CONDITIONER. TSLA UPGRADED "DAUGHTER BOARD" A FEW MONTHS AGO, BUT IT HAPPENED AGAIN. TAKING IT TO SERVICE IN DEC. HOPE THEY UPGRADE THE CHIP INSTEAD OF INSTALLING THE SAME OLD EMMC THAT HAS BEEN CREATING THE PROBLEM.

TESLA MODEL S 2017 MCU 1 FAILURE. REPEATED BLACK OUT OF MCU DURING DRIVING AND DELAYED START OF VEHICLE AND 2 MIN 30 SECOND DELAY IN AC/HEAT START UP FROM OVERNIGHT PARKING. MCU NVIDIA TEGRA 8G WAS REPLACED UNDER WARRANTY WITH NVIDIA TEGRA 64G MCU. THE SAME ISSUE IS OF RECURRING; BLACK OUT OF MCU DURING DRIVING LASTING 20-30 SECONDS THAT RENDERS TURN SIGNAL AUDIBLE NOTIFICATION MUTE AND BACK UP CAMERA INOPERABLE; DELAYED START UP OF VEHICLE IS BETTER NOW BUT NOT COMPLETELY RESOLVED. REQUEST FOR MCU 2 INTEL UPGRADE DENIED AS IS A PURCHASABLE UPGRADE.

SUSPENSION FIRE LINK MADE OF ALUMINUM BROKE

WHILE IN MOTION, THE LARGE SCREEN GOES BLACK AND ALL AUDIO IS LOST, EVEN THE SOUND THE BLINKER MAKES. I CAN NOT RESTART IT, IT JUST TAKES TIME AND USUALLY RESTARTS ITSELF. BUT WHENEVER IT RESTARTS ITSELF, AUDIO STILL DOES NOT WORK. SOMETIMES IT NEVER COMES BACK ON DURING THE DRIVE. IT APPEARS TO BE THE MCU AND EMMCU CHIP. APPARENTLY TESLA KNOWS ABOUT THIS, I HAVE HAD MY CAR IN FOR SERVICE AND HAVE ASKED THAT THE CHIP BE REPLACED. THEY HAVE SO FAR REFUSED AND KEEP DIAGNOSING THE ISSUE WITH NO RESOLVE. THEY WANT ME TO UPGRADE TO AN INFOTAINMENT SYSTEM, WHICH THEY SAY WILL FIX THE ISSUE, BUT THATS $2500.

TOUCH SCREEN IS COMPLETELY BLACK MULTIPLE TIMES PER WEEK. USUALLY AT BEGINNING OF TRIPS, BUT OCCASIONALLY SUDDENLY OCCURS IN THE MIDDLE OF TRIPS. BLACK OUT CAN LAST UPWARDS OF 10 MINUTES (PER SMARTPHONE STOP WATCH). TOUCHSCREEN BLACKOUT LIMITS ACCESS TO FOG LIGHT CONTROLS, BACK UP CAMERA, GARAGE CONTROLS, PASSENGER AIRBAG STATUS INDICATOR, AND ALL AUDIBLE WARNINGS INCLUDING EMERGENCY BRAKE ALERT AND TURN SIGNAL NOISES. THE VEHICLE IS COVERED UNDER TESLA'S NEW EXTENDED WARRANTY. I REQUESTED SERVICE ON 10/17. WAS SCHEDULED TO BRING CAR IN ON 11/12 (NEXT AVAILABLE). THEY SAID IT WAS DONE ON 11/13 AFTER ONLY COMPLETING A DIAGNOSTIC AND A FIRMWARE FLASH. NO HARDWARE MODIFICATIONS WERE COMPLETED. SAME SYMPTOMS REOCCURRED ON 11/23. I CONTACTED THEM THAT SAME DAY AND THEY GAVE ME AN APPOINTMENT OF 12/18. TODAY (11/24) THEY CONTACTED ME TO RECOMMEND I CANCEL THE APPOINTMENT AS THE ISSUE IS (THEY SAY) SOFTWARE BASED AND THEY "FOUND NO ISSUES WITH THE HARDWARE" VIA REMOTE DIAGNOSTIC. VIDEO LINK BELOW OF A RECENT 7 MINUTE BLACK OUT. HTTPS://PHOTOS.APP.GOO.GL/3BDBAFQ7YLVJTXFU7 I HAVE ATTEMPTED MULTIPLE FORMS OF RESET/REBOOT WHEN THIS OCCURS WITH NO NOTABLE IMPROVEMENTS.

I HAVE REACHED OUT TO TESLA TO FIX THE PROBLEMS I'VE BEEN HAVING WITH MY MCU, MULTIPLE TIMES. THEY ALWAYS TRY TO COME UP WITH SOME EXCUSE NOT TO REPLACE IT WITH THE MCU2. ONE SERVICE TECH ACTUALLY TOLD ME THAT MY PROBLEMS WOULD BE SOLVED IF I PURCHASED THE 'INFOTAINMENT UPGRADE' THAT GIVES ME THE NEW MCU. ANOTHER TECH TOLD ME THAT THE MCU ISN'T COVERED UNDER WARRANTY AT ALL. I REFUSE TO PAY $2500 FOR AN 'UPGRADE' TO FIX MY PROBLEMS, WHEN THIS SHOULD BE THEIR RESPONSIBILITY. I HAVE HAD MULTIPLE CAMERA FAILURES RESULTING IN DRIVER AID FUNCTIONALITY BEING REDUCED OR ELIMINATED ALL TOGETHER, AND THE ONLY WAY TO FIX IT IS BY RECALIBRATING THE CAMERAS. I HAVE HAD DOOR HANDLES STOP WORKING AT RANDOM TIMES, THAT END UP REQUIRING A FULL RESET OF THE CAR TO REPAIR. MY CENTRAL SCREEN CRASHES/REBOOTS AT RANDOM, WHETHER OR NOT THE VEHICLE IS IN MOTION. WHEN THAT HAPPENS, NONE OF THE CONTROLS ON THE TOUCHSCREEN ARE USABLE, AND SOME OF THOSE ARE WHAT I CONSIDER TO BE ESSENTIAL CONTROLS. FOR INSTANCE, CLIMATE/DEFOGGING ABILITY IS REDUCED OR ELIMINATED. I HAVE BEEN IN FOR SERVICE MULTIPLE TIMES NOW, ALMOST ALL OF THE APPOINTMENTS WERE FOR THINGS CONTROLLED BY THE MCU. THEY ALSO HAVE TOLD ME THAT MY VEHICLE DOESN'T QUALIFY FOR THE EMMC WARRANTY REPAIR/REPLACEMENT, BECAUSE IT ONLY COVERS 'END OF LIFE' COMPONENTS. THE VEHICLE IS STILL UNDER THE FULL WARRANTY AS WELL. I HAVE ANOTHER OUTSTANDING SERVICE APPOINTMENT SCHEDULED FOR DECEMBER 1ST. I HAVE REQUESTED A NEW MCU AGAIN, BUT WILL NOT BE SURPR