Page 4 of 10 · complaints 151–200 of 453

2020 Tesla Model 3 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2020 record →

Structure › Body
Filed Mar 1, 2024WA

The back trunk seal fails at the rear of the vehicle allowing water to spill into the trunk and deep trunk and cause flooding. I have had it repaired multiple times and the technician says that is a known issue but all they do is add more seal. This is known on model 3s before the most recent refresh. Also known as the Highland. This is cause deep trunk flooding and mold to grow on the Fabrics. This is just with casual rain living in Washington State. This is my second time dealing with the first happened within the warranty and the second is now without warranty however if this issue has been persistent since I have gotten the vehicle as originally they told me the tail light was missing seal but it was still leaking and different times that I inquiried they said to try to park in a dry spot to let the vehicle dry out to ensure that it's not water caused from opening the trunk.

Unknown or Other
Filed Feb 21, 2024AZ

Received safety recall letter from tesla 23v-838. Asked tesla to implement the software update; they told me to do it via WiFi. I do not have WiFi and asked them to do an over the air update. I have not heard back from them. Please compel them to update me to the most recent version of the software to fix the safety recall.

Exterior Lighting
Filed Feb 20, 2024CA

FSD Beta 11.4.9 - A concern documented in NHTSA Complaint ID 11555478 and subsequently remedied with later releases has returned in the current FSD Beta build 2023.44.30.14. When engaging FSD ,the display screen enters an AUTO brightness mode and requires driver intervention to adjust brightness back to the driver's desired setting, as described by the following. When FSD is engaged, display AUTO brightness is activated and the screen adjusts up in brightness from the previous setting, which is often too high. The driver's attention is then taken away from road and traffic ahead while the screen is reset to the driver's preferred setting. In the current build the following anomalies also occur. When FSD is engaged and the display is set to AUTO brightness, if the driver opens the Display menu and adjusts brightness down, that driver setting is held even though the Display brightness is still shown to be in AUTO mode. However, if after activating FSD and the AUTO brightness is engaged, and the brightness is then adjusted down using the left scroll wheel, the display remains in AUTO mode and the screen is automatically adjusted back up to the AUTO set point. This is true when the driver's preferred setting is lower than the AUTO set point, but not true if the driver's preferred setting is higher than the AUTO set point. When the initial driver setting is higher than the AUTO set point, the screen remains at the driver's preferred setting. While these anomalies are not safety co

Unknown or OtherCrash1 injured
Filed Feb 17, 2024LA

Car did not react to uncoming car and accident happened. Car was totaled. RECALL NO. 23V-838 involved as the car didn’t have the right safety controls and caused collision

Seats
Filed Feb 12, 2024NJ

Sold car with defective parts. Scratched rocker panels that Tesla refuses to take responsibility for. Broken and rattled center console dash. Crooked front hood that the service center has not fixed. Broken driver seat that has foam missing on one side that tilts the seat and makes driving uncomfortable. The service center has not fixed these issues and the car was sold defective.

Electrical System
Filed Feb 11, 2024CA

The Rear Drive Unit of our Tesla failed on our Tesla Model 3 2020 (2 years at the time of incident). It is no longer available for inspection as it was replaced by Tesla. We had our drive unit fail for our 2020 M3 driving in the middle of what is considered one of the most dangerous freeways in [XXX] . After all the warnings came online, we had 30 seconds before the entire car stopped. Of the warnings (Power Reduced, Acceleration and Top Speed Reduced, Automatic Emergency Breaking is Disabled) there was no indication that the car would shut down. We made it to the exit ramp, but couldn’t make it to the shoulder so we blocked the entire exit. [XXX] was able to come in and help tow our car to a safer location. We took it to Tesla to be serviced and when asking the service rep if there’s any way we could have seen this coming, she just brushed it off as “it happens” and that there was no way to tell. It took us a while to feel comfortable with that. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Forward Collision Avoidance › Adaptive Cruise Control
Filed Feb 11, 2024CA

When driving in "Autopilot" mode which uses adaptive speed control, the car suddenly slows down without any warnings. This happens even when there is no vehicle in front of the car and therefore slowing down is not expected. This has happened several times while driving on freeways. If it weren't for my immediate reaction, serious multiple-car accidents would have happened. My reaction has been to quickly disengage the "Autopilot" system and manually accelerating to avoid rear collisions. The other issue is the car suddenly steer the wheel and drag the car to the side even when there is no reason to do so. In such cases, I have to forcefully steer the wheel to the opposite direction to avoid collision with other cars moving on either side, or parked cars on the streets.

Steering
Filed Feb 2, 2024TX

I believe the steering over steered and the tire strut got broekn due to a pot hole.

Forward Collision Avoidance › Adaptive Cruise Control
Filed Jan 31, 2024CA

FSD Beta 11.4.9 and past versions. A possible explanation for some degree of phantom braking on controlled access roadways. FSD Beta reacts to a stop light at the end of an offramp when the direction of travel is inline with the ramp. This reaction does not occur in daylight, only in darkness. It occurs across multiple versions of FSD Beta and is consistent and repeatable at night under similar conditions. The point at which normal speed is resumed appears to coincide with the beginning of the offramp, but that may be coincidental. Since it doesn't occur in daylight it is less likely that the reaction is triggered by lane topography or some other factor relating to the converging right hand lane that occurs after the ramp is passed. In one test pass that was not recorded, the stoplight at the top of the ramp turned green while the braking was happening and the car seemed to react to the green light and resume speed, but that may have been coincident to the turn in the roadway or being adjacent to the beginning of the offramp. Another example where the light turned green has not happened again during tests. This test was at 3:08 am on a weekday with almost zero traffic in this direction and there were no vehicles within 0.25 mile behind the test vehicle at the time this was recorded. LINK TO VIDEO: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Suspension
Filed Jan 30, 2024WI

Car has 39,445 miles on it. Groaning noise started in front tires. Took it in for inspection and Tesla replaced the upper control arm and lower lateral link for both the front left and front right tires. I see that there was a recall for these parts in many Tesla 3, including my model year but my VIN didn’t qualify. Seems coincidental that I would have an issue with the same part that was recalled at only 40k miles but not under the recall.

Suspension
Filed Jan 29, 2024CA

Driving the vehicle will start doing several noises in the front and back suspension. It’s very stressful to hear that kind of noise besides that people isn’t really sure it suspension going to fail at some point which potentially could be really dangerous. Tesla has recall this kind of issues outside the us but refuses to do a recall in the us where the have most of their cars risking the roads. added to that they should’ve included a spare tire kit on their cars.

Lane Departure › Assist
Filed Jan 29, 2024OR

I am writing to provide feedback on the recent mandated Tesla Full Self Driving software update (recall). When I keep both hands on the steering wheel, I now get constant warnings. Specifically, even when I drive with both hands firmly on the wheel at 9 and 3 o'clock and maintaining what I feel is adequate control, the system nags me with disruptive alerts. It tells me to apply pressure and flashes visuals that my hands are not properly positioned, despite both remaining clearly in contact with the wheel the whole time. I typically drive responsibly with proper grip, yet these frequent notifications are frustrating and stress-inducing. The sensors seem to be calibrated too sensitively if they are detecting grip issues when both my hands are correctly and securely holding the wheel. Prior to the mandated update, I didn't receive nearly as many warnings. The update was not helpful and makes driving more stressful and less safe if anything. I understand the goal is to enforce safe driving, but the current warnings are excessive even when drivers are maintaining proper hand positioning. Perhaps the regulations could be relaxed so alerts only activate when grip is legitimately inadequate, rather than routinely throughout normal driving. Please let me know if any further details on my experience with both hands on the wheel would be helpful. I would be happy to provide additional information to aid review of this system. Thank you for your consideration.

Electrical System › Adas › Autonomous/Self Driving
Filed Jan 29, 202470,000 milesTX

The contact owns a 2020 Tesla Model 3. The contact stated that while driving 75 MPH at night with self-driving assist mode, the auto high beams lights engaged three times within 20 seconds. The contact stated that the driver ahead of him then decelerated and veered to the side of the road because it appeared that the contact was sending him an alert through the activation of the high beams. Additionally, the contact was pulled over by a Police Officer. The contact stated that the auto high beam feature was distracting to other drivers. The contact stated that he was unable to disengage the feature. The manufacturer was notified of the failure and informed the contact that the driver did not have control over the feature. The vehicle was not diagnosed or repaired. The failure mileage was approximately 70,000.

Air BagsCrash1 injured
Filed Jan 26, 2024PA

The vehicle was in a frontal crash and the knee airbags exploded the glovebox and broke my leg in 3 different places.

Visibility/Wiper
Filed Jan 21, 2024NY

The windshield wipers do not have proper functional control. There is no adequate manual control over the windshield wipers without being distracting, further more the windshield wipers constantly put themselves in "auto" mode when you turn them off. This causes unnecessary distraction while driving and because the only feedback you have is either on the main touch screen or the bottom left touch screen this is a severe safety issue.

Forward Collision Avoidance › Adaptive Cruise Control
Filed Jan 19, 2024CA

This morning, I was waiting in the left turn lane on [XXX] turning east onto [XXX] in Moorpark, CA. Waiting at the light, I tapped to turn on autopilot and expected it to turn left… it tried to make a right turn from the left turn lane. This is not the first time autopilot has tried to make an unsafe and illegal turn from the wrong lane. I once had it attempt a U turn from the right lane on [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Unknown or Other
Filed Jan 17, 2024NY

Dear NHTSA, I am contacting you regarding campaign #23V-838 and the recent Tesla software update, which I believe has compromised the safety features of my Tesla Model 3. For over two years, I’ve trusted my Tesla’s capabilities, notably its autopilot feature. However, the latest update has introduced a wheel detection system that’s overly sensitive and disruptive. Previously, my driving experience was smooth, responsible and safe, with hands on the wheel and autopilot assist for when I needed to make blind lane changes, allowing me to look over my shoulder briefly at the blind spot while the wheel kept straight without rear ending anyone. Now, with this mandated update, I’m forced to make frequent, forceful adjustments to the steering wheel. I can’t look away from the front of the car even briefly to check my surroundings. This constant intervention and forbidding drivers from looking around to check for safety is distracting and dangerous, leading to abrupt autopilot disengagements and brief rapid ways in which the car behaves as the car disengages and throws you into manual when you weren’t expecting it. This isn’t just about inconvenience; it’s a safety hazard. I’m now more focused on maintaining autopilot than on the road and surrounding conditions. This undermines the very purpose of the feature. As someone who’s always vigilant about my surroundings, especially at intersections, I find this update counterproductive. It forces me to turn off the feature, leaving me witho

Visibility/Wiper
Filed Jan 12, 2024ID

Tesla vehicles have an automatic wiper mode that is supposed to clear the windshield, without driver intervention, when it becomes obscured due to rain, snow, or water buildup. While driving on December 19, 2023, our Model 3 was passed by a large truck, throwing a large amount of water across the windshield. When this happened, the forward visibility was completely obscured momentarily. The automatic wipers did not clear the windshield as expected. The vision was obscured until the driver was able to manually enable the wipers. Obviously, driving at highway speeds on the freeway, without being able to see forwards, even momentarily, is a safety concern. Thinking the car had a failure, we tried to arrange for a repair from Tesla service. Their response was: "This issue has been identified as a known firmware issue, to be resolved on a future firmware release. For now, we recommend using the manual wipers as needed when auto wipers are not detecting rain. When a fix is available it will be sent to your vehicle automatically over the air. Unless you had any other questions, I will go ahead and close out this service request. Thanks!" Looking through Tesla owner forums, this appears to be a much discussed issue for the last 4-5 years. Many owners are having issues with functionality of the automatic wipers. We don't have any photos of the incident, but I recreated a similar situation in a local touchless car wash. With the car being completely deluged in water and soap, the autom

Unknown or Other
Filed Jan 10, 2024CA

My FSD Beta-equipped Tesla sometimes makes inappropriate lane choices while following the navigation route. After watching a video made by a Beta volunteer driver while testing a similar lane selection issue they had experienced across several FSD Beta firmware releases, I checked a Google Map navigation route that took the same turn onto the same street shown in the video. The path in the Google Map route correlated closely with the erroneous route driven during the test video. The vehicle initially turned into the correct targeted lane. The car was then moved left into the "suicide lane" with a median island in the path directly ahead. Tesla's Level 2 ADAS correctly "changes lane to follow route" and moves the car out of the incorrect center turning lane. I've experienced similar errors at times. This complaint concerns the route that brought the car into the center turn lane after making the left turn correctly. I documented these findings in a video. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Unknown or Other
Filed Jan 8, 2024CA

Re: California Highway Patrol Accident Report [XXX] (see doc: [XXX] ). The driver of the Tesla noted that Tesla's FSD Beta version was engaged, and "When (the Tesla) was in the tunnel, (the Tesla) moved from the #2 lane into the #1 lane and started slowing down unaccountably. When (the Tesla) was about 20 miles per hour, he felt a rear impact." In January 2023, I reviewed available Google map data at the approximate GPS location of the accident. (see video: [XXX] ). Multiple conflicting data layers corresponding to that location may have contributed to the accident if the FSD Beta-controlled vehicle referenced the same or similar map data. The ADAS may have read a road closure on the island surface above the tunnel at [XXX] as relating to the lower level of the tunnel, and the lane change and subsequent slowing of the vehicle described by the driver may have been in response to this map data anomaly. In early 2023, I made multiple attempts to recreate the error while driving a Tesla Model 3 with the then-current FSD Beta version engaged. I drove in both directions of the tunnel and observed no abnormal reactions in any lanes of the eastbound tunnel. In one instance on a Sunday at approximately the same time of day and GPS location as the [XXX] accident, while driving in one of the tunnel's upper-level centermost lanes in the westbound direction, an ADAS alarm was triggered, and the system advised that the driver should take over immediately. It did not automatically slow the

Unknown or Other
Filed Jan 8, 2024PA

I am writing to bring to your attention a concerning issue regarding the recent update related to recall alerts in my vehicle, which has inadvertently led to an increase in distraction while driving. I received a software update for my vehicle, which included new features aimed at enhancing autopilot alerts. However, instead of improving safety, these updates have unintentionally resulted in an increased level of distraction while driving. Issues Identified: Frequency of Alerts: The frequency of recall alerts has become excessive, leading to a constant stream of notifications while driving. This has proven to be highly distracting and has compromised my ability to focus on the road. Alert Presentation: The visual and auditory presentation of the alerts is intrusive and often occurs excessively during driving. The alerts are not sufficiently streamlined to ensure minimal disruption, causing a significant distraction. Impact on Driving Behavior: The continuous alerts have forced me to divert attention away from the road, leading to an increased risk of accidents and compromising overall road safety. Recommendations: As per most other vehicle brands that benefit from self-driving technologies, like Cadillac and Ford, they are not affected by this recall, and do not make the driver continually look at the display for information regarding to the alert. Intelligent Alert Timing: Incorporate a smart algorithm that considers the driving context before issuing an alert. This can prev

Structure › BodyCrash
Filed Jan 6, 2024OR

My Tesla Model 3 was involved in a 'fender bender' almost 9 months ago. It took 3 months just to get an appointment at a "Tesla Certified Collision Center" in my town (and I live in a fairly major city - Portland, Oregon). After the vehicle went to the shop it has now been there for OVER 5 MONTHS! This is a result of parts being incorrectly sent from Tesla, parts being unavailable from Tesla, parts being mislabeled and/or 'hidden' in their Ordering system and so many other unbelievable problems that Tesla has had. I have now been without the vehicle for over 5 months and still waiting on some other part that was now ordered over 2 weeks ago. The whole process is completely unacceptable and Tesla has really dropped the ball. I will be selling the vehicle and never owning another Tesla again, the moment it is finally done being repaired. Do I have any recourse? Can I sue Tesla to cover the 5 months of insurance I just spent my money on? Thanks!

Steering
Filed Jan 2, 2024CA

On Oct 9, 2023 1:45 pm I was driving home southbound on [XXX] . The vehicle was pulling hard to the right. I got home and made an appointment with Tesla service in Costa Mesa for the following day. Two days later I was told that they had tried to do a wheel alignment twice and failed, and that the car needed a new steering rack after 52000 miles. I agreed to the repair and demanded the return of the replaced parts. They returned a steering rack and two connecting bolts. They were inspected by the California Bureau of Automotive Repair. I still have the parts and will make them available to aid the investigation. I have a paid invoice in the amount of $3114.53. What began as a concern about wheel alignment quickly became an alarming safety issue when I realized that if the steering rack had failed I could have lost control at any time. It was since that I learned that NHTSA is actively investigating early steering rack failures in Tesla vehicles. I have the part for you to dissect. I look forward to working with you. Best regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Service Brakes
Filed Dec 26, 2023WA

While operating TACC with lane keeping assist, I experienced multiple iterations of phantom braking when the road and weather was clear ahead. This phantom braking could potentially cause other drivers to collide with the vehicle that unexpectedly braked in the middle of the highway. This problem has been a common issue with multiple people taking their cars to the service center to get checked out with no problem identified. There are no warning lights or indicators that the Tesla is going to phantom brake on the highway. Recommend having Tesla provide information regarding this phantom braking.

Forward Collision Avoidance › Adaptive Cruise Control
Filed Dec 23, 2023CA

At 11:47 AM Pacific time on December 23, 2023 my Tesla model three auto pilot system failed after a recent update mandated by the NHTSA. Ever since the update, the vehicle, cruise control and auto pilot systems no longer function properly, and while I was in, cruise control and auto pilot traffic stopped ahead and the auto pilot system disengaged while I was waiting while it was slowing down, which has never happened in four years of ownership and over 60,000 miles of driving. The new recall software update has made the vehicle unsafe and it should be retracted and corrected. What once was a safe feature is now unsafe. Please investigate this with Tesla to prevent possible injury or death resulting from this programming failure.

Lane Departure › Assist
Filed Dec 21, 2023AL

Your latest mandates has arguably made the car less safe by removing what allowed the system to operate safely. Please roll back this “recall” it’s not a recall in the slightest it’s a shot at someone or multiple people that dislike Tesla.

Lane Departure › Assist
Filed Dec 20, 2023CA

An incident occurred in April of 2023 while running FSD Beta 11.3.6 firmware. I have been unable to retest this location on more recent software, so this concern may have been mitigated with a subsequent update. As seen in the video, the yellow lane marking on the left transitioned from the roadway up onto the movable center median. Once on the bridge, the left repeater camera and the center display visualization both illustrate the lane centering was definitely biased towards the left side of the lane, a possible indication the vision-based lane centering was miscued by the yellow line now appearing on the barrier instead of the road surface. This left bias brought the vehicle uncomfortably close to the barrier, which resulted in a manual takeover. It is difficult to judge based on the low resolution of the repeater camera view, but my estimation is that the tires were approximately 12 inches away from the protruding bottom lip of the barrier. [XXX] This same left lane marking concern also occurs at the entrance to the Oakland, California Caldecott tunnel eastbound bore. The Google maps link provided shows the yellow line which defines the left lane edge disappears at the tunnel entrance, at which time the vision-based lane centering seemed to be cuing off of the curb as the lane edge, rather than there being a marking that would delineate a lane edge further away from the curb. An FSD beta user (name and date unavailable) reported contacting the curb at this location at app

Unknown or Other
Filed Dec 19, 2023TN

Cabin heat not working, vehicle’s defroster is also not work well enough to comply with federal motor vehicle safety standards regarding windshield visibility. error message on the vehicle’s user interface saying that heating and air conditioning are limited or unavailable. The blower motor, which sends air into the cabin, will remain operational.

Unknown or Other
Filed Dec 19, 2023TN

To Whom It May Concern at the National Highway Traffic Safety Administration (NHTSA), I am writing to urgently express my concerns about the latest software update for the Tesla Model 3’s autopilot system, which, in my view, significantly compromises safety. As a Model 3 owner for over two years, I have generally found the vehicle and its features to be reliable and safe. However, the recent update has introduced an overly stringent hands-on-wheel detection mechanism that is not only inconvenient but also potentially hazardous. The new update requires frequent and often forceful interaction with the steering wheel to assure the system of driver presence. This change is drastically different from my previous experience, where I received only one hands-on-wheel violation in two years. The current sensitivity of the system disrupts the smooth operation of the autopilot, leading to frequent and abrupt disengagements. I have found myself struggling to maintain the system’s activation, inadvertently causing the vehicle to exit autopilot mode multiple times. This issue goes beyond mere inconvenience; it actively detracts from driving safety. The need for constant and sometimes aggressive adjustments to satisfy the system’s requirements is distracting and can lead to erratic vehicle behavior. The irony is stark: a system designed to enhance driving safety and ease is now a source of potential danger and stress. The unpredictability and over-sensitivity of the updated system could lea

Lane Departure › Assist
Filed Dec 19, 2023FL

I am writing to urgently express my concerns about the latest software update for the Tesla Model 3’s autopilot system, which, in my view, significantly compromises safety. As a Model 3 owner for over two years, I have generally found the vehicle and its features to be reliable and safe. However, the recent update has introduced an overly stringent hands-on-wheel detection mechanism that is not only inconvenient but also potentially hazardous. The new update requires frequent and often forceful interaction with the steering wheel to assure the system of driver presence. This change is drastically different from my previous experience, where I received only one hands-on-wheel violation in two years. The current sensitivity of the system disrupts the smooth operation of the autopilot, leading to frequent and abrupt disengagements. I have found myself struggling to maintain the system’s activation, inadvertently causing the vehicle to exit autopilot mode multiple times. This issue goes beyond mere inconvenience; it actively detracts from driving safety. The need for constant and sometimes aggressive adjustments to satisfy the system’s requirements is distracting and can lead to erratic vehicle behavior. The irony is stark: a system designed to enhance driving safety and ease is now a source of potential danger and stress. The unpredictability and over-sensitivity of the updated system could lead to dangerous situations, especially on highways or in heavy traffic, where sudden di

Forward Collision Avoidance › Automatic Emergency Braking
Filed Dec 16, 2023MA

During a month-long road trip in the US, I experienced frequent "phantom braking" incidents while using adaptive cruise control. In some cases, Autosteer was also active. By "phantom braking" I refer to sudden hard braking by the car itself in clear daylight conditions on interstate highways with no vehicles visible ahead of me for at least 1/2 mile. By "frequent" I mean that this behavior occurred multiple times per hour over multiple days. I decided to cease using cruise control for the remainder of the trip after the following episode occurred. With cruise control active on a four lane interstate, I was changing lanes to the right to allow a pickup truck to pass me on the left. I had just passed a semitrailer, who was in the right lane. I could see him in my rear-view mirror as I began the lane change. The road was empty and visible for at least a mile ahead on a sunny morning. We were all traveling about 75 mph in a 70 mph zone. While straddling the lanes, the car suddenly slammed on its brakes, requiring both vehicles behind me to take evasive action. I over-rode the car’s action by pressing the accelerator pedal swiftly and firmly. No accident occurred. I stopped using cruise control entirely for several months, and I have only rarely used it since then, and only when the road behind me is empty. In those few recent trials, I have not experienced any phantom braking. Finally, I speculate that the braking may have been triggered by "mirages" of what look like puddles on

Fuel/Propulsion SystemCrash1 injured
Filed Dec 13, 2023CA

We had Model 3 with instance of unintended acceleration at the gate of a parking lot. This car was bought in May 2020. On December 6, 2020, she was on the way out of the parking gate and suddenly the car accelerated, hitting the side wall of the gate. The car flew over a two-way street, resulting in a compound fracture of her right hip requiring internal fixation and transfusion. The vehicle was inspected by the police. There were no warning lamps, messages, or other symptoms prior to failure.

Forward Collision Avoidance › Adaptive Cruise Control
Filed Dec 10, 2023CA

Phantom breaking occurred twice while driving east on highway sr 152. Our car was traveling straight with no cars in front of us. I was using cruise control set at the speed limit when the car suddenly slammed on the brakes, the car slowed from 65 mph to 20 mph in a few seconds. This happened twice in a matter of 10 minutes. I no longer use cruise control. Apparently there is no fix. I have two relatives that have experienced same problem with their Teslas. I will suggest that they report to NHTSA.

Visibility/Wiper
Filed Dec 6, 2023CA

Currently occurring with FSD Beta firmware V.2022.27.12 but the same has occurred with previous firmware versions also. Normal operation of the vehicle with the ADAS engaged puts the windshield wipers into AUTO mode. At times the windshield wipers are activated when the windshield is dry. It isn't raining or misting and there's nothing on the surface of the windshield at the location of the front-facing cameras. "No rain" occurrences seem to correlate with times when visibility ahead has low contrast and there are no highlights and shadows to sharply define the scene, (ie, a little "muddy"). Observed when it is overcast but not raining, around sunrise when the sun is low in the sky and the light levels ahead are relatively low and headlights aren't helping illuminate the road ahead, and at times there are high-contrast light and shadows immediately ahead but farther down the road there is mist or fog, creating the same low contrast lighting conditions some distance away. It is as if the ADAS is aware that the scenery is not sharply defined and is "wiping its eyes" in an attempt to gain a more sharply-defined view. Occasionally, but rarely in my experience, the windshield washer is also engaged. Having the ADAS activate the wipers at these times is not a safety hazard, per se, but it is distracting and concerning as it gives the driver the impression that perhaps the ADAS is malfunctioning. I've read in user forums reports from a fair number of FSD Beta drivers complaining tha

Forward Collision Avoidance › Automatic Emergency Braking
Filed Nov 27, 2023CA

At lease several times in the past 3 months, when using AUTOPILOT and when passing semi-trucks on my right my Model 3 has automatically given a very loud, what I believe to be either a Forward Collision Warning or a Lane Departure Warning, then braked and seemingly veered to the left! This is scary beyond belief and has only happened when AUTOPILOT is engaged and large semi-trucks are to my right. I thought you should know about this issue. Thank you,

Service Brakes
Filed Nov 27, 2023PA

While driving on the highway from philadelphia to allentown using I-476 north i was driving using cruise control and the car suddenly applied brakes ( phantom braking) there was no one either in front or sides or behind me. No accident happened

Service Brakes
Filed Nov 19, 2023CA

Driving on the freeway with the adaptive cruise control set to 78 mph. Traveling in the #1 lane, medium traffic, no vehicles in front of us for a while (in our lane or the #2 lane next to us). Roadway was dry, sun was overhead at that time of the day. Weather said it was 72 outside, so not excessively hot. While nearly cresting the top of a slight incline, the car hard-braked, taking the speed from 78mph to 58mph for no obvious reason. (Thank heavens the car behind us was following at a safe distance and was able to brake, too.) There was no debris on the roadway or any other reason why the car would need to brake. Suffice to say that we deactivated the adaptive cruise control for the remainder of the journey.

Exterior Lighting
Filed Nov 16, 2023CA

Activating FSD Beta Version 2023.27.7 switches the Display brightness to AUTO and to a brightness that is higher then the level set by the driver. In a darkened vehicle at night the Auto setting was too bright and a distraction to safe driving at night. I then spent 2-3 seconds with my attention away from the road ahead as I reset the brightness on the display screen to the comfortable level. After disengaging FSD Beta the display remains at the brightness level set buy the driver. The next time FSD Beta is activated the display brightness is once again set to AUTO and the distracting process of taking the display out of AUTO and adjusting the brightness to a level comfortable to the driver must be repeated. Activating FSD Beta puts the High beams into AUTO and allows the system to use the high beams when the Vision system requires it. This is excellent and works well. The display brightness is a driver preference and adjusting the display brightness is not needed for the vision system to operate effectively and should remain set at the driver's preferred setting so as to no be too bright and so the driver does not need to repeatedly adjust the brightness each time FSD Beta is activated.

Exterior Lighting
Filed Nov 16, 2023CA

FSD Beta Firmware Version 2023.27.7. -- When operating with FSD Beta in control of the vehicle, the turn signal is activated and the appropriate left or right side blind spot video is brought upon the driver's display automatically. This works perfectly for city street lane changes and turns at intersections or driveways, etc. When operating on a controlled access highway the systems works in the same manner, activating the turn signal and displaying the blind spot video on the driver's display when changing lanes and exiting the highway. However, the turn signal is not activated and the blind spot video is not displayed on the driver's instrumentation when first entering a controlled access highway. This is the one exception where the driver is required to activate the turn signal while FSD Beta is in control, and seems like an oversight or 'bug'. However, it might be by design, in which case the intent that the driver is required to activate the signal indicating the vehicle's merge has not, to my knowledge, been communicated to the driver as the one exception to the otherwise automatic operation of the turn signal and blind spot video display while the vehicle is under FSD Beta's control.

Structure › Body
Filed Nov 15, 2023NY

My rear bumper on my 2020 Tesla Model 3 AWD LR completely fell off whilst driving through heavy rain floods. There was a recall for my exact year and model but apparently not for my exact car which was manufactured in Texas instead of California.

Vehicle Speed Control
Filed Nov 15, 2023CA

I was already situated in the left turn lane on a two way city street, slowing down, and about to come to a full stop before making a U turn when I felt a surge in power before the car picked up, accelerated uncontrollably, and launched forward. In front of the turn is a raised cemented median strip divider where the car hit and went on top of it. Instinctively, I just held on to the steering wheel firmly to keep the car straight so that it will stay on (top) and within the divider and not veering to the right or left and running onto incoming traffics on both sides of the street. The car came to a stop after coming off the other end of the divider (approximately 100 ft) and ended on one of the lane from the opposite traffic. Thankfully there were no cars on that lane at the time and I was able to sluggishly drive the car safely into an adjacent parking lot. I, as well as other could have been seriously injured or killed. All wheels and tires are visibly damaged and possibly the underside as well. The car is in a body repair shop and waiting for inspection at this time. I already reported the incident to my insurance and Tesla companies. All inspections and reports are pending at this time. There was no police report since there was no collision or bodily injuries. There were no warning signs, signals, messages, or symptoms from the car or from Tesla before the incident. The car 12V battery was changed 3 months prior by Tesla Service Center. This is my first encounter with th

Vehicle Speed Control
Filed Nov 3, 2023CO

I've had the car since December 2019. The car will "phantom brake" when the autopilot adaptive cruise control is on. This happens intermittently, ~1 time per month on my normal commute. I will be going along, cruise set to 75 and out of nowhere it'll slam on the brakes and lose 10 MPH in a second before I can take over. This occurs with absolutely no traffic or reason, it'll be an empty highway and it does it. I drive with my foot over the accelerator so I can floor it to override the car. This is the exact opposite reaction I would think that someone should have to do with a safety feature. Tesla tells me the system is working fine, but random brake checks on the highway should never be normal. I don't understand how this system was approved to operated by the government.

Steering
Filed Oct 20, 202343,272 milesCA

The contact owns a 2020 Tesla Model 3. The contact stated while driving 30 MPH, the vehicle lost power steering functionality and became firm. The contact was able to pull over to the side of the road. The power steering assist warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The mechanic was not able to determine the cause of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,272. The contact stated this email has changed. Please contact me elsewhere for an updated one to continue a conversation. Thank You!

Structure › Body
Filed Oct 17, 2023TX

The front aero shield cover (undercarriage cover) of the vehicle dropped and began dragging on the highway. This appears to be a common issue amongst many Tesla Model 3 owners. Tesla has now created a plastic version of this to resolve this issue. However, they aren't covering repairs.

Visibility/Wiper
Filed Oct 13, 2023WA

The automatic windshield wipers are not picking up rain - at all. Living in a raining area, it caused me to no have clear visibility and on the Tesla you have to manually change the mode on the screen, which causes you to take your eyes off the road. Tesla has known about this but not issued a warning (See screenshot from tesla service agent). Luckily an accident didnt occur but this is an overall safety issue.

Steering
Filed Oct 8, 2023NV

The material used to cover the steering wheel is defective and not up to safety standards. The poor quality plastic used to cover the wheel is a very thin plastic that melts from the sun and peels off causing a safety hazard. I brought this to Tesla's attention and was told they will not fix it without me paying for it. There are number of consumer complaints on the internet for the same issue showing the defective material.

Lane Departure › WarningCrash
Filed Sep 30, 2023NJ

I was driving on the Garden State Parkway in New Jersey in the right hand lane. I was using basic auto pilot and needed to pass a pick up truck in front of me. I disabled auto pilot and went into the left lane. I re-engaged auto pilot and the vehicle took a hard right and hit the truck. I heard the audible chime once it made contact with the truck indicating that auto pilot disengaged. My car went back into the left lane and I took control. We moved to the shoulder and waited for state police to arrive. Luckily no one was injured. A police report was filed.

Seat Belts
Filed Sep 19, 2023TX

Seems like a common issue that keeps coming back again after repairs. this is my first seat belt error message so I will take my car in for warranty work and hopefully it is covered.

Suspension
Filed Sep 19, 202359,135 milesGA

The contact owns a 2020 Tesla Model 3. The contact stated while driving approximately 40 MPH, the vehicle rolled over an uneven road surface and the contact heard an abnormal creaking and squeaking sound coming from the front driver’s side wheel well. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent at first but had become a recurring failure at various speeds. The contact stated that the sound had become much louder. The contact had taken the vehicle to a dealer, where it was diagnosed and determined that the driver’s and passenger’s side front upper control arms and lower links needed to be replaced due the seals deteriorating and disintegrating. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 59,135.

Steering
Filed Sep 18, 2023MA

Sporadically, I've been driving and the steering stiffens so much that I can barely turn the wheel. The car flashes a warning that steering assist may be reduced. I pull over, turn the car off, restart it, and it is fine again. This happens, such as the last time I filled this out, randomly and not every day nor on every drive. I contacted Tesla and they estimated a $2,000+ cost to fix it and can't get to it until October 2nd at the earliest. Meanwhile, I need it to get to and from work. They stated that the steering concern hasn't been reported in any other vehicle, but I've seen it reported by others to NHTSA.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2020 Tesla Model 3 → · Every Model 3 year → · How the figures are calculated →