2013 Subaru Outback complaints

ON A CLEAR DRY MORNING I PULLED INTO A PARKING SPACE ON A SLIGHT INCLINE IN FRONT OF A BRICK OFFICE BUILDING. WHEN I RELEASED THE SERVICE BRAKE (HAVING REACHED THE END OF THE PARKING SPACE) THE CAR BOLTED FORWARD, JUMPED THE CURB, CROSSED A SIDEWALK, WENT THRU SHRUBS, AND HIT THE BRICK WALL, CAUSING SEVERE DAMAGE TO THE CAR AND BUILDING. THE DISTANCE TRAVELED WAS ABOUT 10 FEET.

VIN: [XXX] YEAR: 2013 VEHICLE: OUTBACK MODEL: 2.5I PREMIUM VEHICLE PURCHASE DATE 08/05/2013 AUGUST 2013 (LESS THAN 2500 MILES IN THE CAR) RETURNING FROM A TRIP PEMBROKE PINES, FL TO CLIFTON, NJ TO PEMBROKE PINES, FL. ON RETURNING TRIP SATURDAY, 11:00 AM OR SO. SOUTHBOUND ON I-95 BEFORE JACKSONVILLE, FL, OIL LIGHT TURN ON. SUBARU ROAD ASSISTANCE RECOMMENDED SUBARU OF JACKSONVILLE, FL. WENT THERE AND THEY POUR SOME OIL AND SAID EVERYTHING WAS FINE. AUGUST 31ST, 2015, STARTED TO TRAVEL TO JACKSONVILLE, TALLAHASSEE AND GAINESVILLE, FL. MORE THAN 3 SIMILAR INCIDENTS IN 2015. JANUARY 2016 SITUATION INCREASES. BETWEEN DEC 2015 AND JAN 2016, CAR REPEATED THE LOW OIL LEVEL SITUATION 3 TIMES. JAN 25, 2016, SUBARU OF JAX RAN A 1200 MILES OIL CONSUMPTION TEST. RESULT WAS NEGATIVE. MISSING OIL WAS BETWEEN SUBARU STANDARDS. WEEKEND ON FRI, 04/08/2016 7:30 PM, DRIVING FROM JAX TO PEMBROKE PINES, FL, LOW OIL LEVEL LIGHT CAME BACK ON. TRIED TO RESET IT SEVERAL TIMES, TURNING THE CAR OFF AND ON. ONLY BY FORT LAUDERDALE LIGHT WENT OFF COMPLETELY. OIL LEVEL CHECKED NEXT DAY 04/09/2016. OIL MISSING ON THE STICK. 2/3 OF QTR. OIL ADDED. MON, 04/11/2016, VISITED SUBARU OF JAX AND REGISTER THE OCCURRENCE. FRI, 05/06/ 2016, FROM JAX TO PEMBROKE PINES, FL AND BACK ON SUN, 05/08/2016. LOW OIL LEVEL LIGHT CAME ON SEVERAL TIMES. NEXT GAS STATION, PURCHASED MOST COMPATIBLE FULL SYNTHETIC QUARTER OIL AND POUR HALF OF THE BOTTLE. LIGHT WENT OFF FOR THE REST OF TRIP. THU, 05/12/2016, WENT TO SUBARU OF JAX TO

2013 SUBARU OUTBACK FRONT WIPER MOTOR CAUGHT FIRE WHILE VEHICLE WAS IN MOTION. JUST PRIOR TO FIRE, WIPERS HAD BEEN ACTIVATED BUT WOULD NOT RETURN TO HOME OR STOP WHEN TURNED TO OFF POSITION. VEHICLE WAS PURCHASED NEW IN OCTOBER 2012. ROOT CAUSE OF WIPER MOTOR AS DETERMINED BY SUBARU DEALER SHOP. SUBARU CLAIMS THIS IS UNRELATED TO PRIOR RECALL FOR WIPER MOTORS WVW32 WHICH HAD BEEN EXTENDED TO 2012 MODELS.

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. WHILE THE VEHICLE WAS IN OPERATION, THE CHECK ENGINE, ABS, AND OIL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AS A LOCKED UP DUTY SOLENOID CIRCUIT FAILURE. THE PART NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 108,610.

THIS VEHICLE HAS SEVERAL ISSUES. I HAD AN OIL CHANGE AND WITHIN 1 WEEK THEY HAD TO ADD 1.3 QUARTS. CAR HAD 23,767 MILES. IN JUST OVER A MONTH I HAVE HAD TO ADD ALMOST 4 QUARTS OF SYNTHETIC OIL AND SPENT CLOSE TO $100 FOR THE OIL. THE CAR IS AN AUTOMATIC WITH A MANUAL OPTION AND I AM ALSO HAVEING PROBLEMS WHERE THE GEARS WON'T CHANGE IN AUTO NOR MANUAL OPERATION. IT REVS THE ENGINE AND I HAVE TO STOP, TURN IT OFF THEN RESTART. IT HAPPENS ALL THE TIME BUT THE DEALER SAID THERE IS NOTHING WRONG WITH IT..THERE IS ALSO AN ISSUE WITH VIBRATION OF THE STEERING WHEEL ALL THE TIME AND THE BRAKES DON'T WANT TO CATCH ALL THE TIME. SHOULD NOT HAVE TO PUMP THE BRAKES 2 OR 3 TIMES TO GET THEM TO ENGAGE.

WE PURCHASED THIS VEHICLE 2-7-16 USED WITH 28,000 MILES.WHEN DRIVING ON THE HIGHWAY OVER 50 VEHICLE WANDERED ALL OVER THE ROAD WE CONSTANTLY HAD TO CORRECT THE STEERING TO KEEP BETWEEN THE WHITE LINES.DEALER SAID THIS WAS THE WAY RACK AND PINION STEALING WORKED.AFTER DOING SOME INVESTIGATION ON YOUR WEB SITE THIS SEEMS TO AFFECT MANY OF THESE VEHICLES.SEEMS THAT SUBARU HAS DENIED ANY PROBLEMS WITH THE 3013 OUTBACK.WE PUT UP WITH THIS PROBLEM FOR TWO WEEKS AND TRADED THIS LEMON IN AT THE SAME DEALER THAT SOLD US THIS JUNK.WE LOST ABOUT 5 K IN THIS TRANSACTION BUT OUR SAFETY IS MUCH MORE INPORTANT THEN THE MONEY.IN 40 YEARS PURCHASING AND DRIVING ALL TYPES OF VEHICLES THIS IS BY FAR THE WORST EVER.WE WILL NEVER LOOK FOR A SUBARU AGAIN. HOPEFULLY OUR GOVERNMENT WILL LOOK INTO THIS SERIOUS SAFETY SITUATION.

RANDOMLY, THE FLOOR SHIFT LEVER LOCKS WHILE IN PARK AND I CAN NOT START THE CAR OR TURN THE KEY. I HAVE TO PULL BACK AND FORTH ON THE STEERING WHEEL AND JIGGLE THE SHIFT LEVER UNTIL I AM ABLE TO TURN THE KEY TO START THE CAR. WHEN THIS HAPPENS, I AM STUCK WHERE EVER I HAVE PARKED UNTIL I CAN GET THE KEY TO TURN AND START THE CAR AND SHIFT INTO REVERSE OR DRIVE WHAT EVER THE CASE MAY BE. THERE IS NO TELLING WHEN THIS WILL HAPPEN AS I PARK, JUST RANDOM AND NOTHING SEEMS TO TRIGGER THE LOCKING EVENT.

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE MOON ROOF EXPLODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATELY MILEAGE WAS 31,000.

THIS CAR CONSUMES OIL. IT'S BEEN A CONSISTENT PROBLEM SINCE TURNING 25K, WE HAVE HAD 3 OIL CONSUMPTION TESTS AND SUBARU STATES THAT LOSING BETWEEN 1.1QTS BETWEEN SERVICE INTERVALS IS NORMAL. THIS IS NOT NORMAL. THESE ENGINES ARE FLAWED. NO MODERN CAR SHOULD CONSUME/LOSE OIL. HAVING OWNED A 2009 SUBARU OUTBACK IMPREZA SPORT AND KNOWING OTHERS WITH SUBARU OUTBACKS W/OUT THIS PROBLEM IT IS CLEARLY A MANUFACTURING DEFECT THAT SUBARU DOES NOT WANT TO ASSUME RESPONSIBILITY FOR. I URGE THE NHTSA TO INVESTIGATE THESE COMPLAINTS AND FORCE SUBARU TO RECALL THE EFFECTED ENGINES.

ENGINE IS BURNING OIL INTO ATMOSPHERE. GETTING LESS THAN 800 MILES BEFORE OIL LIGHT COMES ON. CONSUMES OVER A QUART OF SYNTHETIC MOTOR OIL EVERY TWO WEEKS. SUBARU HAS BEEN REPLACING MOTORS FOR ONLY WHEN PEOPLE COMPLAIN AND ONLY IF THEY ARE IN WARRANTY, I WAS OUTSIDE OF WARRANTY WHEN I EXPERIENCED THIS, THANKFULLY I BOUGHT SOME EXTENDED INSURANCE, HOWEVER THEY ONLY REPLACE THE MOTOR WITH A JUNKYARD MOTOR, WHICH MAY FAIL AGAIN, I ALREADY SUSPECT I AM BURNING OIL AND AM INDEED FACING THE SAME ISSUE AFTER ONLY 4 WEEKS. SUBARU NEEDS TO TAKE OWNERSHIP OF THIS MFGR. DEFECT. THEY ARE POLLUTING THE ATMOSPHERE AND DOING AS LITTLE AS POSSIBLE TO RESOLVE. THIS ISSUE APPEARS TO AFFECT A GOOD PORTION OF THESE CARS AS EVIDENCED BY ALL OF THE ONLINE CHATTER ABOUT IT. THEY ARE FULLY AWARE OF THE ISSUE. I ONLY FOUND OUT ABOUT THIS ISSUE UPON NOTICING LACK OF POWER AND HAVING MY CATALYTIC CONVERTER REPLACED DUE TO IT BEING CLOGGED. I AM ALREADY NOTICING THIS SAME ISSUE THERE TOO. WHEN I BOUGHT THIS CAR, THE ISSUE WAS ALREADY KNOWN TO SUBARU. YET THEY DID NOT TO RESOLVE THE POLLUTING ISSUE. PLEASE LOOK INTO THIS TO PREVENT ANY WORSE DAMAGE TO THE ENVIRONMENT. I AM IN THE PROCESS OF GETTING RID OF THIS VEHICLE, BUT SOMEONE ELSE MAY BE STUCK WITH THE SAME ISSUE. THIS HAPPENS DURING ALL DRIVING SITUATIONS.. EG: HIGHWAY OR ON LOCAL ROADS.

SEVERE BURNING OIL ISSUE. RELEASING TOXIC SMOKE INTO ATMOSPHERE. THIS IS A WIDE SPREAD ISSUE WITH SUBARU 2.5 MOTORS. THEY ARE ONLY OFFERING A FIX FOR ANYONE IN WARRANTEE. THIS IS PREVENTING MANY VEHICLES FROM BEING REPAIRED DUE TO COST OF REPAIR. THIS HAPPENS MAINLY ON HIGHWAY DRIVING FOR ME. I HAD MY ENGINE REPLACED OUT OF WARRANTY AND NOW THE JUNKYARD MOTOR THEY GAVE ME IS DOING THE SAME THING. SUBARU NEEDS TO TAKE OWNERSHIP OF THIS ISSUE, AND NEEDS TO FIX ALL OF THESE AFFECTED MOTORS.

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 30 MPH IN INCLEMENT WEATHER, THE VEHICLE BEGAN TO SLIDE WHILE DRIVING DOWNHILL. THE CONTACT ATTEMPTED TO CONTROL THE STEERING, BUT IT WOULD NOT MOVE. THE VEHICLE DID NOT RESPOND AND STRUCK A DELINEATOR POST, SLID IN THE OPPOSITE DIRECTION TOWARDS A CONCRETE WALL, AND SUDDENLY STOPPED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

I WAS CHANGING A FLAT TIRE WITH THE JACK PROVIDED BY SUBARU. I WAS ON A FLAT SURFACE ON ASPHALT. THE JACK COLLAPSED UNDER THE WEIGHT OF THE CAR WHILE I WAS CHANGING THE TIRE, CAUSING THE CAR TO CRASH TO THE GROUND. THE JACK COLLAPSED WHEN THE METAL THREADED BAR INT EH MIDDLE OF THE JACK STARTED TO BEND. PLEASE SEE THE PICTURES OF THE JACK AND OF THE SURFACE I WAS ON (IT SHOWS IT WITH THE SPARE TIRE INSTALLED, WHICH WAS DONE ONLY WITH THE HELP OF ROADSIDE ASSISTANCE BECAUSE I NEEDED THEIR JACK TO COMPLETE THE TASK).

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER ON OVER TWO OCCASIONS WHERE THE FAILURE WAS ABLE TO BE REPLICATED, BUT THE FAILURE WAS UNDETERMINED. IN ADDITION, THE OIL WARNING LIGHT RANDOMLY ILLUMINATED. THE VEHICLE STARTED HESITATING AND, AS THE FAILURE PROGRESSED, CAUSED THE VEHICLE TO STALL SEVERAL TIMES. THE CONTACT WAS ABLE TO GET THE VEHICLE TO RESTART, BUT THE FAILURE CONTINUED TO PROGRESS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

CHECK ENGINE LIGHT HAS BEEN ACTIVATED SEVEN TIMES SINCE THE BEGINNING OF THIS SUMMER (2015). LOW ON OIL AT FIRST. DEALER CHANGED PCV VALVE AND TOPPED OFF OIL AT THE TIME OF FIRST ENGINE LIGHT ACTIVATION. NOW, JUST HAD $1200 OF MAINTENANCE ON IT AT DIFFERENT DEALER. INCLUDING CHANGE OF TEMP SENSOR ON NOV 2. CHECK ENGINE LIGHT ON AGAIN TODAY, WITH DIFFICULTY STARTING. DIFFICULTY STARTING WITH CHECK ENGINE LIGHT HAS BEEN FOR CHECK ENGINE INDICATIONS FOR LAST MONTH. DEALER IS CONFOUNDED. I AM VERY CONCERNED WITH LESS THAN 71000 MILES. DID PURCHASE AN EXTENDED WARRANTY FOR 80000 MILES. DID HAVE DEALER OF ORIGINAL SALE HAVE HITCH AND REAR VIEW CAMERA INSTALLED PRIOR TO DELIVERY.

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE HESITATED TO ACCELERATE AND ATTEMPTED TO STALL. THE CONTACT STATED THAT THE VEHICLE WAS BURNING EXCESSIVE OIL AND THERE WAS AN ABNORMAL NOISE. THE VEHICLE WAS DIAGNOSED BY A CERTIFIED MECHANIC WHO STATED THAT THE POWER TRAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

SINCE 2013 WE HAVE MADE NUMEROUS TRIPS TO OUR LOCAL SUBARU DEALER COMPLAINING OF 'ENGINE KNOCK'. THE DEALER HAS PROVIDED A WIDE ARRAY OF POTENTIAL 'FIXES' TO STOP THE KNOCKING BUT NONE HAVE WORKED. WE HAVE TRIED EVERYTHING FROM VALVE ADJUSTMENTS TO ADDITIVES TO CHEMICAL 'BATHS' FOR THE ENGINE BUT NOTHING HAS STOPPED THE KNOCKING. MORE THAN ONE SERVICE MANAGER HAS SAID THAT 'KNOCKING' IS NOT GOOD FOR THE ENGINE AND NEEDS TO BE ADDRESSED. HOWEVER, FOR ALL THEIR GOOD INTENTIONS THE PROBLEM HAS NOT BE RESOLVED. WHILE WE APPRECIATE THE DEALER'S EFFORTS WE DID NOT PAY CASH (FULL PRICE) TO PURCHASE A VEHICLE THAT DOES NOT PERFORM TO STANDARD. SEEING THAT ALL 'FIXES' BY SUBARU HAVE FAILED WE WOULD LIKE OUR MONEY BACK FOR THE ORIGINAL PURCHASE PRICE OR HAVE THE CAR REPLACED WITH A NEW SUBARU OUTBACK.

SUDDEN UNINTENDED ACCELERATION WNED PULLING INTO PARKING SPACE. THE VEHICILE SUDDENLY ACCELERATED AND RAN INTO STORE FRONT.

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE THE VEHICLE IN THE DRIVEWAY, IT ACCELERATED WITHOUT WARNING AND CRASHED INTO THE GARAGE DOOR. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD INJURIES, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.

HAD AN OIL CHANGE DONE AT THE DEALERSHIP IN DANVERS MARCH 2015. IN SEPT. 2015, AFTER TRAVELLING 4,000 MILES, ENGINE LIGHT CAME ON. HAD TO ADD 2 QUARTS OF OIL. THIS IS NOT THE FIRST TIME THAT WE NEEDED TO ADD OIL BETWEEN SERVICES. ALL SERVICE RECORDS ARE UP TO DATE AND WERE DONE AT THE SAME DEALERSHIP WHERE CAR WAS PURCHASED. THE CAR WAS PURCHASED BRAND NEW. AT THIS PRESENT TIME THE CAR HAS ONLY 20,100 MILES. DEALERSHIP KEEPS SAYING THAT THIS IS NORMAL FOR A CAR TO GO THROUGH THIS MUCH OIL. I HAVE HAD FIVE SUBARUS AND NEVER HAVE HAD ONE THAT USED OIL LIKE THIS ONE. THE DAILY DRIVER IS 75 YEARS OLD AND DOES NOT RACE IT OR USE IT AS A TOW VEHICLE (THERE IS NO TOW HITCH). THE ENGINE IS INCREDIBLY ROUGH WHEN STARTING AND CAN HEAR IT IDLING ROUGH AS WELL AS FEELING THE VIBRATIONS IN THE CABIN.

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. WHILE DRIVING AT A LOW SPEED, THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL BUT HIS FOOT BECAME WEDGED IN BETWEEN THE ACCELERATOR AND BRAKE PEDALS. AS A RESULT, THE CONTACT CRASHED INTO THE FRONT OF ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED, BUT WAS TAKEN TO AN AUTO BODY REPAIR CENTER FOR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

THE ENGINE OIL LIGHT TURNED ON. STOPPED TO CHECK OIL--WAS VERY LOW. BOUGHT A QUART TO ADD TO THE CAR. TOOK TO DEALERSHIP AND EXPLAINED WHAT HAD HAPPENED. IT HAS OCCURRED TWO TIMES ALREADY--SAME ORDEAL WHERE I HAVE TO ADD OIL TO THE ENGINE. WHEN WILL NHTSA START INVESTIGATING THIS? I HAVE READ AND TALKED TO OTHER OUTBACK OWNERS WITH THE SAME ISSUE. RIGHT NOW THE DEALERSHIP HAS PUT THE CAR ON A 1200 MILE INSPECTION TEST..... UPDATED 09/30/15*BF

THE PASSENGER OCCUPANT DETECTION SYSTEM (ODS) MALFUNCTIONED OR SHORTED OUT FOR NO APPARENT REASON. AS A RESULT, THE PASSENGER AIRBAG WILL NOT ENABLE EVEN WHEN OCCUPIED BY AN ADULT PASSENGER. THE PASSENGER AIRBAG IS CONSTANTLY IN OFF MODE. IN ADDITION THE ODS APPARENTLY CONTROLS THE SEATBELT WARNING FEATURE. REGARDLESS OF WHETHER OR NOT AN ADULT PASSENGER IS OCCUPYING THE SEAT THE ODS IS CONSTANTLY DETECTING A PASSENGER AND THE PASSENGER SEATBELT WARNING LIGHT AND CHIME CONTINUOUSLY ARE ON. WHEN THE PASSENGER SEATBELT IS BUCKLED THE WARNING LIGHT AND CHIME REMAIN CONTINUOUSLY ON. THE VEHICLE HAS 40,000 MILES AND THIS SYSTEM IS NOT COVERED UNDER THE MANUFACTURES EXTENDED WARRANTY OR THE EXTENDED SERVICE CONTRACT SOLD BY SUBARU THROUGH CNA. THE DEALERSHIP IS RECOMMENDING A NEW ODS BE INSTALLED AND CALIBRATED AT A COST OF $1,200 PLUS APPLICABLE TAX AND FEES.

STEERING ON THIS VEHICLE IS SO HEAVY THAT IT CAUSES ORTHOPEDIC PROBLEMS. THE STEERING DRAG TENSION IS SET SO HIGH THAT IT IS DIFFICULT TO CONTROL THE VEHICLE AT HIGHWAY SPEEDS, AND DIFFICULT TO MANEUVER THE VEHICLE INTO PARKING PLACES AT LOW SPEEDS. PARALLEL PARKING IS PAINFUL. I HAD OTHER PEOPLE DRIVE IT TO ELIMINATE MY SUBJECTIVE VIEW OF THIS, AND EVERY PERSON THOUGHT IT WAS HARD TO DRIVE. SUBARU THINKS THIS IS NORMAL, AND REFUSES TO ALLOW ITS SERVICE DEPARTMENTS TO ADJUST THE TENSION IF IT'S WITHIN IT'S "SPECS" EVEN WHEN THE DRIVER OF THIS EXPENSIVE VEHICLE DOES NOT FEEL SAFE DRIVING IT. SUBARU SERVICE DEPARTMENT'S REASONING WAS THAT "IT FELT LIKE EVERY OTHER SUBARU OUTBACK." THIS DOESN'T MAKE IT OK; IT JUST CONFIRMS THAT SUBARU IS SELLING MORE THAN ONE DANGEROUS CAR. THIS IS AN UNSAFE CONDITION THAT SUBARU IS ALLOWING TO PERSIST RATHER THAN ACTUALLY ADDRESSING THE OTHER ISSUE THE UNREASONABLY TIGHT TENSION IS MASKING - STEERING WHEEL SHAKES. THIS IS MY SECOND SUBARU AND IS THE LAST ONE I WILL EVER PURCHASE - NOT BECAUSE THE CAR COULDN'T OTHERWISE BE A GOOD VEHICLE, BUT BECAUSE THIS IS A LEGITIMATE SAFETY ISSUE THAT SUBARU IS IGNORING AND WILL CONTINUE TO IGNORE UNTIL FORCED TO CHANGE, PROBABLY AFTER A LARGE LAWSUIT BROUGHT BY THE ESTATE OF A SUBARU OWNER WHO WAS KILLED IN THEIR VEHICLE. AND, BECAUSE SUBARU HAS SUCH TERRIBLE CUSTOMER SERVICE THAT IT THINKS IT'S FINE TO TELL SOMEONE WHO JUST BOUGHT A $30K+ CAR THAT THEY JUST HAVE TO LIVE WITH AN UNSAFE CONDITION BECAUSE SUB

I HAVE 2013 SUBARU OUTBACK. COUPLE OF MONTH AFTER BUYING IT I DISCOVERED THE ISSUE WHERE MY FOOT WOULD BE STUCK ON THE BRAKE PEDAL. THERE IS SOME KIND OF A FLAP ABOVE THE PEDAL. THE FLAP NORMALLY JUST TOUCHES THE TOP OF A SHOE. BUT IN SOME SITUATIONS/POSITIONS OF THE PEDAL IT PRESSES ON THE FOOT. WHEN YOU TRY TO MOVE THE FOOT OUT OF THE PEDAL, IT BENDS AND BRACES IT, PRACTICALLY LOCKING THE FOOT. IT DOES NOT HAPPEN CONSISTENTLY, BUT RATHER INFREQUENTLY. WHAT MAKES IT WORSE IS WEARING BULKY SHOES LIKE SNEAKERS, SHOES WITH BUCKLES, OR WITH A MESH TOP. THE MESH ALSO GETS CAUGHT ON THE FLAP. A COUPLE OF TIMES I WAS IN SITUATIONS WHERE IT TOOK 10-15 SECONDS TO GET THE FOOT OUT OF THE BRAKE PEDAL. AT LEAST ONCE I HAVE BEEN NEARLY REAR-ENDED BECAUSE I COULDN?T ACCELERATE IMMEDIATELY AFTER BREAKING. I COMPLAINED ON THIS ISSUE 4 TIMES AT SUBARU SERVICE. THEY TWEAKED IT SOMEWHAT, BUT NEVER COMPLETELY FIXED, AND IT GOT WORSE AGAIN AFTER EVERY MAINTENANCE SERVICE. WHILE TRYING TO UNDERSTAND HOW IT IS REMEDIED, I FOUND THAT THE DEALERSHIP DIDN?T RECORD THESE COMPLAINTS IN MY CAR HISTORY. SO I WROTE AN EMAIL TO SUBARU. SUBARU CUSTOMER SERVICE PERSON TOLD ME TO MAKE ANOTHER APPOINTMENT, AS HE?LL INSTRUCT THE DEALERSHIP HOW TO FIX THE ISSUE. I BROUGHT MY CAR IN, WAITED FOR AN HOUR, BUT THEN WAS TOLD NO INSTRUCTIONS WERE RECEIVED FROM SUBARU. ON THE NEXT CONTACT WITH THE SUBARU CUSTOMER SERVICE I RECEIVED THE FOLLOWING REPLY: ?THERE ARE NO REPAIRS REQUIRED AND NO REPAIRS WERE PERFORMED. WE HA

STEERING WAS MAKING A NOISE (AS IF STEERING WHEEL WAS TURNED ALL OF THE WAY TO ONE SIDE) WITH ONLY SLIGHT MOVEMENT BUT IT WORKED. THIS NOISE OCCURRED WITH EVERY TURN. AFTER RUNNING AN ERRAND WITH APPROXIMATELY 5 MILES OF USE, I RETURNED TO THE PARKED CAR AND BACKED OUT OF PARKING TO FIND THAT THE STEERING WHEEL WAS TURNING BUT THE WHEELS WERE NOT! I HAD THE VEHICLE TOWED TO DEALERSHIP. NOTE: A RECALL OF THE STEERING WAS DONE BY THE DEALERSHIP IN OCT 2013 AND NO ISSUES HAD OCCURRED WITH THAT REPAIR UNTIL NOW.

USING EXCESSIVE OIL. THI SI STHE SECON TIME I HAD TO PUT OIL IN APPROXIMATELY 5700 MILEES AFTER AN OIL CHANGE. ITS NOT LEAKEING ANYWHERE.

AFTER 28,000 MILES AND NOTICED AT DRIVE THROUGH LOCATIONS THE SICKLY SWEET SMELL OF ANTIFREEZE WAS NOTICED. I TOOK CAR TO DEALER WHO PRESSURE TESTED AND INSPECTED COOLANT SYSTEM. NOTHING UNUSUAL WAS NOTICED AND NO LEAKS WERE DISCOVERED. DROVE CAR LATER IN THE DAY AND SMELL RETURNED, WILL DRIVE MORE AND IF SMELL IS NOTICED AGAIN WILL RETURN TO DEALER. COULD ARISE FROM OIL CHANGES AND IF LEVELING THE FLUID LEVEL THE SPILL BURNOFF COULD BE WHERE THE SMELL COMES FROM... WHEN STARTING CAR THE ENGINE REVS AT A HIGH SPEED BUT THAT IS NORMAL FROM THIS PARTICULAR VEHICLE SO AFTER STARTING I PAUSE A BIT BEFORE SHIFTING AND DRIVING. OTHER THAN THE ANTIFREEZE SMELL THE CAR IS A PLEASURE TO DRIVE.

WONDERS FROM SIDE TO SIDE. TOOK BACK TO DEALER THEY CHECK ALIGNMENT. SAID EVERYTHING WAS IN SPECTS. THERE WAS NO CHARGE THIS TIME FOR ALIGNMENT BUT WOULD NOT DO IT AGAIN FOR FREE. WE PURCHASED EXTENDED WARRANTY AT TIME OF PURCHASE. WHAT A WASTE! MY DAUGHTER AND SON-IN-LAW BORROWED IT LAST SUMMER. PUT 8000 MILES ON IT DRIVING ACROSS COUNTRY. HAD A TERRIBLE TIME KEEPING IT ON THE ROAD. THEY WHERE GOING TO BUY A OUTBACK BUT QUICKLY CHANGED THEIR MIND. CALLED DEALER AGAIN AND THE SERVICE MANGER TOLD ME TO CHANGE TIRES AND CROSS ROTATE THEM. I TOLD HIM WE ALREADY DID THAT AND MY HUSBAND CROSS ROTATED THEM. HE SAID THAT THERE WOULD BE A CHARGE TO LOOK AT IT. SINCE THEY DIDN'T DO ANYTHING THE FIRST TIME WHY PAY THEM MORE TO TELL ME IT IS IN SPECTS? I THINK THEY ARE WAITING FOR SOMEONE TO GET KILLED OR BE KILLED. THIS IS MOST DEFINITELY A SAFETY ISSUE. *TR

OIL LIGHT CAME ON AND HAD TO ADD 1 QUART OF OIL AFTER ABOUT 4000 MILES SINCE PREVIOUS OIL CHANGE. THE CAR TAKES SYNTHETIC OIL AND IS SUPPOSED TO GO 7500 MILES BETWEEN OIL CHANGES. SINCE THEN, WE HAVE HAD TO ADD OIL IN BETWEEN OIL CHANGES SEVERAL TIMES, APPROXIMATELY 1-2 QUARTS EVERY 1500 TO 3000 MILES. SUBARU DEALER SAYS THIS IS NORMAL; HOWEVER, WE HAVE NEVER HAD THIS PROBLEM WITH ANY OTHER VEHICLE. WE ARE CONCERNED ABOUT DAMAGE TO THE MOTOR BY THIS CONTINUING TO HAPPEN. THE CAR WAS BOUGHT NEW AND ONLY HAS 23,000 MILES ON IT. *TR

UPON NOTICING A BLOWN 3RD TAIL LIGHT(ONE OF THE TAIL LIGHTS ON THE REAR HATCH/DOOR OF THE WAGON,) I DISASSEMBLED AND FOUND THAT THE SOCKETS ON BOTH SIDES(LEFT AND RIGHT 3RD TAIL-LIGHT SOCKETS) WERE SCORCHED AROUND WHERE THE BULBS FIT INTO THEM. THE DISCOLORATION WAS BROWN/BLACK AND WAS PRESENT NOT ONLY ON THE SOCKET WITH THE BLOWN BULB BUT ALSO THE OTHER, WORKING SIDE. DEALER REPLACED BLOWN BULB AND MADE NO COMMENT ON SCORCHED BULB SOCKETS. IT ALMOST APPEARS AS IF THEY WERE SO HEATED THEY WERE READY TO MELT OR BURN THE PLASTIC. CAR HAS BEEN IN SERVICE FOR 27 MONTHS AND HAS 27K MOSTLY CITY DRIVING ON IT. HAPPY TO PROVIDE PHOTOS OF THE AFFECTED SOCKETS TO ANYONE INVESTIGATING OR CONCERNED. *TR

WE ARE EXPERIENCING EXCESSIVE OIL LOSS (OVER A QUART) FROM A BRAND NEW CAR. A QUART OF OIL MAGICALLY DISAPPEARING. THIS IS NOT RIGHT. *TR

PASSENGER SIDE AIRBAG INDICATOR LIGHT AND ALARM GO OFF WHETHER PASSENGER IS IN THE SEAT OR NOT. INTERMITTENTLY, WHEN I START THE CAR, THE INDICATOR LIGHT FLASHES AND THEN REMAINS LIT. IF THE CAR IS DRIVEN IN THIS STATE, THE ALARM SOUNDS AT SPEEDS OVER 25/30 MPH. SUBARU DOESN'T KNOW HOW TO TROUBLE SHOOT. *TR

MY 2013 SUBARU OUTBACK PREMIUM 2.5 HAS A CAUTION LIGHT IN THE INSTRUMENT PANEL THAT ILLUMINATES AS A REMINDER FOR THE OPERATOR TO CHECK THE ENGINE OIL. THE OWNERS MANUAL STATES THE LIGHT INDICATES LOW ENGINE OIL LEVELS AND RECOMMENDS ADDING OIL TO PREVENT ENGINE DAMAGE. I ADD A MINIMUM 1 QUART OF OIL, ON A RECURRING CYCLE, TO RETURN THE OIL LEVEL TO THE FULL MARK ON THE OIL DIPSTICK. MY SUBARU OUTBACK REQUIRES ADDING APPROX. 1 QUART OF OIL EVERY 1800 MILES BETWEEN OIL CHANGES. *TR

PRIOR TO THIS INCIDENT, I HAD NOTICED SEVERAL OCCASIONS WHERE THE ENGINE WOULD SUDDENLY REV FOR NO REASON WHILE I WAS DRIVING AT A SLOW SPEED OR BRAKING. THIS INCIDENT HAPPENED ON DEC 2, 2014 AT APPROX. 7:40AM EASTERN TIME. AS I WAS APPROACHING THE SECURITY CHECK-IN GATE AT MY JOB, TRAVELING ABOUT 10 MPH, I DEPRESSED THE BRAKE TO SLOW DOWN AND WAIT FOR THE GATE TO OPEN. AS I WAS SLOWING DOWN, THE ENGINE SUDDENLY REV'D TO MAXIMUM AND THE CAR ACCELERATED AND LURCHED FORWARD. I WAS NOT ABLE TO STOP OR CONTROL THE CAR AND IT CRASHED THROUGH THE SECURITY BARRIER GATE. NO ONE WAS INJURED AND THERE WAS NO DAMAGE DONE TO THE CAR, BUT THE METAL ARM OF THE GATE WAS SEVERELY BENT. I TOOK THE VEHICLE TO MY SUBARU DEALER SEVERAL DAYS LATER TO BE INSPECTED AND REPORT THE INCIDENT. THE DEALER SAID THERE WAS A PROBLEM WITH THE ENGINE CONTROL MODULE (ECM) AND UPDATED THE SOFTWARE. SINCE THEN, THE CAR HAS RUN SMOOTHLY WITH NO FURTHER ACCELERATION PROBLEMS. THE ECM UPDATE ALSO SEEMED TO SOLVE A PROBLEM I HAD EXPERIENCED WHERE THE CAR HAD DIFFICULTY STARTING UP. *TR

TRAVELING THROUGH DESMOINES IOWA AND NAVIGATION SYSTEM INSTRUCTED ME AUDIBLY TO EXIT HIGHWAY TO LEFT WHEN THERE WAS NO EXIT AND NO REASON FOR ME TO EXIT. THIS HAS HAPPENED NUMEROUS TIMES AND SUBARU KNOWS THAT ITS NAVIGATION SYSTEM IS/WAS DEFECTIVE. *TR

OIL CONSUMPTION PROBLEM. OIL LIGHT COMES ON BEFORE RECOMMENDED OIL CHANGE. DID 1200 MILE OIL CONSUMPTION TEST WITH NO OIL BURNED. AT ABOUT 5,000 MILES OIL LIGHT COMES ON AGAIN. I BELIEVE THERE IS A TSB OUT BUT I BELIEVE SUBARU SHOULD FIX PROBLEM REGARDLESS OF EXPENSE. STILL UNDER WARRANTY. STILL WORKING WITH DEALER WHO HAVE BEEN VERY GOOD ABOUT THIS PROBLEM SO FAR. *TR

ON 1000 MILE ONE WAY TRIP THE OIL LIGHT CAME ON AND IT COULD CHECKED OUT FOR ANOTHER 100 MILES. THIS WAS NOT TOO DANGEROUS BUT MY WIFE IS 67 YEARS OLD, DOESN'T UNDERSTAND CAR ENGINES AND WAS VERY FRIGHTENED ABOUT WHAT TO DO. THEY STOPPED THE CAR IMMEDIATELY AND CALLED ME, TO ASK WHAT TO DO. FOR ANYONE, ESPECIALLY WOMEN STOPPED AT THE SIDE OF THE INTERSTATE THIS CREATES A DANGEROUS SITUATION. I HAVE BEEN TOLD THAT NTSB HAS BEEN TOLD OF THE EXCESSIVE OIL CONSUMPTION OF SUBARU OUTBACK, LEGACY AND OTHER SUBARU MODELS USING A DEFECTIVE OIL RING. IT SEEMS TO ME THAT THIS PRESENTS SEVERAL DANGERS CONSIDERING ESPECIALLY THE COST OF THE REPAIR. BECAUSE OF THIS COST THE REPAIRS WILL PROBABLY GO WITHOUT CORRECTION. THIS SITUATION COULD LEAD TO SEVERE LOSS OF COMPRESSION, POWER AND A DANGEROUS PROBLEM WHEN ACCELERATION IS CRITICAL. *TR

EXCESSIVE OIL CONSUMPTION: THE VEHICLE WAS PURCHASED NEW IN DECEMBER 2012. AT MILEAGE 4,682, THE ENGINE OIL LEVEL WARNING LIGHT ILLUMINATED. I TOOK IT TO THE ORIGINAL DEALER AND THEY OBSERVED THAT THE OIL LEVEL WAS LOW AND THEY TOPPED IT OFF. THE NEXT TIME THE LIGHT ILLUMINATED, THE DEALER INITIATED AN OIL CONSUMPTION TEST. ACCORDING TO THE TEST PARAMETERS, THE VEHICLE DID NOT CONSUME OIL EXCESSIVELY DURING THE TEST PERIOD. FOLLOWING THE FIRST TEST, THE ENGINE OIL LEVEL WARNING LIGHT ILLUMINATED ON 2 OTHER OCCASIONS AND THE DEALER PERFORMED 2 MODIFIED OIL CONSUMPTION TESTS (SEE FB ENGINE OIL CONTROL RING TSB OIL CONSUMPTION TEST). AGAIN BOTH TESTS SHOWED NO OIL CONSUMPTION DURING THE TEST INTERVAL. THE SECOND TEST WAS PERFORMED AT 16,976 MILES AND THE THIRD TEST PERFORMED AT 20,896 MILES. THE LIGHT WOULD ILLUMINATE PRIOR TO THE NEXT SCHEDULE OIL CHANGE (DEALER RECOMMENDS 5,550 MILES) AT APPROXIMATELY 3,500 MILES. I SUBMITTED A WARRANTY CLAIM WITH SUBARU NORTH AMERICA AND THEY AUTHORIZED A SHORT BLOCK REPLACEMENT AT 22,270 MILES. *TR

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT STATED THAT THE STEERING WHEEL DRIFTED TO THE LEFT AND HAD TO BE CONSTANTLY TURNED TO THE RIGHT IN ORDER TO KEEP THE VEHICLE IN ITS APPROPRIATE LANE. THE FAILURE OCCURRED WHILE DRIVING 65 MPH AND ALSO AT LOCAL SPEEDS. THE DEALER INSPECTED THE VEHICLE AND STATED THAT THE STEERING WHEEL WAS OPERATING AS DESIGNED AND THE ALIGNMENT WAS NORMAL. THE DEALER DID NOT REPLACE ANY PARTS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,500. UPDATED 10/22/14*CN UPDATED 08/28/2017*CT

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 5 MPH AND MAKING A LEFT TURN, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND RESUMED NORMAL OPERATION. THE FAILURE OCCURRED MULTIPLE TIMES. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 7,500.

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. WHILE ACCELERATING FROM A COMPLETE STOP, THE VEHICLE LUNGED FORWARD AND STALLED. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,500.

WHILE DRIVING AT SPEEDS OVER 40 IT IS VERY DIFFICULT TO KEEP THE CAR CENTERED IN A LANE. THE DEALER CHECKED AND CORRECTED THE ALIGNMENT WITH LITTLE OR NO IMPROVEMENT. THE SERVICE REP DID ADMIT THAT OUTBACKS DO WANDER. EMAIL SENT TO SUBARU HAS APPARENTLY BEEN IGNORED. THIS IS AN UNSAFE CONDITION IN OUR CROWDED INTERSTATES. *TR

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. WHILE DRIVING 60 MPH, THE OIL CHANGE INDICATOR ILLUMINATED. THE CONTACT ADHERED TO THE OIL CHANGE SCHEDULE, BUT THE FAILURE OCCURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKES, THE ENGINE RPMS INCREASED AS THE VEHICLE SUDDENLY ACCELERATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000. THE VIN WAS NOT AVAILABLE.

APPLY BRAKES WHILE IN MOTION AND CAR DOOR LOCKS OPEN. PASSENGER COMPLAINED WHEN GETTING OUT OF CAR THAT THEY GOT A SHOCK. *TR

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT STATED THAT THE STEERING WHEEL WAS EXTREMELY UNSTABLE AND NEEDED CONSTANT ADJUSTMENT. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE, BUT PERFORMED A FOUR WHEEL ALIGNMENT AND INCREASED THE TIRE PRESSURE. THE FAILURE RECURRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V194000 (STEERING). THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING 65 MPH SHE HEARD A LOUD NOISE AND THE GLASS SHATTERED ALL OVER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TECHNICIAN REPLACED THE SUNROOF BUT WAS UNABLE TO DETERMINE WHAT CAUSED THE FAILURE TO OCCUR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 24,000.

WHILE TOWING A CAMPER WELL WITHIN THE TOWING CAPACITY OF THE VEHICLE, THE VEHICLE WOULD NOT ACCELERATE BEYOND 60 MILES AN HOUR. WE (MYSELF, MY WIFE, AND 6 DOGS) WERE SOUTH OF PUEBLO, COLORADO GOING UP THAT VERY LONG INCLUDE TOWARDS TRINIDAD. THE VEHICLE'S ENGINE WOULD NOT REV AS IF IT'S TRANSMISSION WAS FAILING, BUT IT WOULD ABSOLUTELY NOT ACCELERATE BEYOND 60. WE PULLED OVER AND CONTACTED THE NEAREST SUBARU DEALERSHIP (BACK IN PUEBLO) AND WENT BACK TO PUEBLO AND HAD THEM LOOK IT OVER. THEY COULDN'T FIND ANYTHING WRONG AND THEIR TEST DID NOT SHOW ANY PROBLEMS. THEY WERE ONLY ABLE TO SPECULATE THAT IT MAY BE A FAILSAFE FEATURE THAT PREVENTS THE ENGINE FROM BECOMING DAMAGED WHEN IT BEGINS TO OVERHEAT. WE HAD DRIVEN FROM NORTH OF DALLAS TO WEST OF FORT COLLINS, WITH STOPS, WITHOUT PROBLEMS, BUT THIS DAY THE TEMPERATURE WAS 50 DEGREES AND PROBABLY THE WARMEST IT HAD BEEN OUR ENTIRE TRIP. WE HAD PREVIOUSLY STOPPED FOR A FEW HOURS IN GARDEN OF THE GODS, SO IT HAD ONLY BEEN BACK ON THE ROAD FOR AN HOUR WHEN THIS OCCURRED. AFTER THE DEALERSHIP LOOKED AT IT, WE HITCHED IT BACK UP AND CONTINUED ON OUR TRIP. THEY INSTRUCTED US TO JUST DRIVE SLOWER WHEN GOING UP HILLS AND MOUNTAINS. WE EXPERIENCED PROBLEMS AGAIN WHEN WE GOT TO TRINIDAD, BUT DROVE THROUGH IT SINCE THE EXITS ARE RATHER SHARP AND BLACK ICE WAS A CONCERN. ONCE WE STOPPED DRIVING UP INCLINES THE VEHICLE DROVE LIKE NORMAL. AFTER WE STOPPED TOWING THE CAMPER THE VEHICLE STOPPED HAVING ISSUES. *TR

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT STATED THE HE PURCHASED THE VEHICLE 2012. HE NOTICED HIS STEERING WHEEL WOULD DRIFT WHILE DRIVING. THE CONTACT TOOK HIS VEHICLE TO A SUBARU DEALERSHIP FOR A DIAGNOSIS AND THE DEALER STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE PROBLEM PERSISTED AFTER THE DIAGNOSTIC TEST WAS PERFORMED. THE CONTACT LOCATED RECALL NHTSA CAMPAIGN NUMBER: 13V194000 (STEERING); HOWEVER, HIS VIN WAS NOT INCLUDED IN THIS RECALL ALTHOUGH IS EXPERIENCING THE SAME DEFECT LISTED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 1000 MILES. THE VEHICLE WAS NOT REPAIRED. ..UPDATED 04-23-14 *BF THE CONSUMER STATED THE VEHICLE WAS TO BE REPAIRED UNDER WARANTY. UPDATED 04/25/2014 *JS.. UPDATED01/20/15 *BF *TR