Page 3 of 6 · complaints 101–150 of 297

2013 Subaru Outback complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Electronic Stability Control (esc)
Filed Aug 20, 201940,000 milesHI

2013 OUTBACK LIMITED 3.6R BOUGHT NEW AND HAS 40K MILES. ON 3 OCCASIONS OVER THE PAST 5 MONTHS, THE VEHICLE CAN'T CATCH 2ND GEAR AND REVS HIGH AND THEN A HEAVY JOLT PHYSICALLY FELT AND A LOUD CLUNK. HAVE TAKEN IT TO SUBARU SERVICE 3 TIMES AND THEY CANNOT REPRODUCE THE PROBLEM. EVEN AFTER FLUSHING TRANSMISSION FLUID AND RELEARNING THE TRANSMISSION, AND VEHICLE DID IT THE SAME DAY DRIVING HOME AFTER PICKING THE VEHICLE UP FROM RELEARNING THE TRANSMISSION. THIS IS AGGRAVATING, STRESSFUL, AND DANGEROUS. SUBARU NEEDS TO OWN UP AND ADDRESS A KNOWN ISSUE, AND DO A RECALL.

Parking Brake
Filed Aug 9, 201966,600 milesNY

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. WHILE THE VEHICLE WAS PARKED AT A FUEL STATION, THE EMERGENCY BRAKE FAILED TO RELEASE AND THE EYESIGHT COLLISION WARNING FAILED TO ACTIVATE. THE CONSUMER STATED PARKING ACCELERATOR BRAKE FAILED AND DEALER REPAIRED AT NO CHARGE. THE FAILURE MILEAGE WAS 66,600. *TT *TR

Vehicle Speed Control
Filed Aug 4, 201940,000 milesCA

WHEN DRIVING OVER 40MPH THE CAR SEEMS TO JERK OUT OF THE BLUE IT EVEN SEEMS LIKE ONE SIDE OF THE VEHICLE LIFTS OR TILTS AS IF IT HAS HYDRAULICS MAKES IT HARD TO CONTROL CONTINUOUSLY GRIP THE STEERG WHEEL IN ORDER TO KEEP CONTROL IS UNBEARABLE. THERE IS SOMETHING SERIOUSLY WRONG AFTER READG ONLINE&ON THIS WEBSITE OBVIOUS SOMETHINGS WRONG. WHY R U WAITING FOR CRASHES& POSSIBLE DEATHS TO RAISE THIS ISSUE? WHEN DRIVING ON THE HIGHWAY AT NORMAL HIGHWAY SPEEDS ALL OF A SUDDEN YOU FEEL A QUICK PULL AS IF A MAGNET JUST PULLED YOUR CAR AND IT ALSO STARTS TO LIFT WHEN DRIVING ON THE HIGHWAY AT NORMAL SPEEDS. CAR LIFTS THE FRONT RIGHT SIDE OF SUSPENSION AS IF IT'S GOING TO ROLL OVER AND AT THE TIME IT DROPS LIKE IT'S GOING TO FOLD UNDER AND YOU'RE GOING TO CRASH. LIKE IT HAS HYDRAULICS BUT ONLY ON ONE SIDE. THIS IS VERY SCARY WHEN YOUR DRIVING AT NORMAL HIGHWAY SPEEDS. THIS MAKES YOU SLOW DOWN OUT OF NOWHERE AND CAUSING OTHERS AROUND YOU TO SUDDENLY AVOID YOU. THIS IS A NIGHTMARE. SUBARU NEEDS TO ACKNOWLEDGE THERE IS A PROBLEM. SEE ALL THE OTHER COMPLAINTS AND THERE IS A LOT MORE ONLINE BY OTHERS THAT DON'T KNOW HOW TO GO TO THIS WEBSITE AND PLACE A FORMAL COMPLAINT BECAUSE I DID NOT EVEN KNOW ABOUT IT. CAME ACROSS BY MISTAKE. THIS CAR IS MEANT FOR DRIVING LONG DISTANCES AND I AM AFRAID TO DO SO. WHEN YOUR AFRAID TO DRIVE YOUR OWN CAR SCARRED OF THE QUICK JERK AND THE POSSIBLE ROLLING OF YOUR CAR DUE TO THE "REAL" ACTIONS THE CAR IS PERFORMING WHILE DRIVING IS AND SHOULD BE A VEHICLE SA

Unknown or Other
Filed Aug 1, 201962,000 milesAZ

MOONROOF EXPLODED. 2013 SUBARU OUTBACK. OCCURED ON JULY 31, 2019 AT APPROX 7:30 PM. IT HAD BEEN OVERCAST ALL DAY, WITH HIGH TEMP 75. DRIVING ALONG HWY 89A AT 65 MILES AN HOUR. ONE CAR AHEAD OF ME, ABOUT 6 CAR LENGTHS AHEAD. STRAIGHT SECTION OF THE HIGHWAY. I SAW NO ROCKS, THE CAR AHEAD WAS IN THE MIDDLE OF THE LANE, NOT GOING OFF TO EDGE WHERE THERE MIGHT HAVE BEEN DEBRIS. THE OUTSIDE TEMP AT THAT TIME READ 72 ON MY CAR. I HEARD AN EXPLODING SOUND. PULLED OVER ASAP. THE GLASS OF THE MOONROOF WAS SHATTERED AND STILL CRACKLING. LARGE OPENING IN THE MIDDLE OF THE GLASS WITH SURROUNDING GLASS SLOPED UPWARD TOWARDS THE HOLE. I SAW NO ROCK OR ANY OTHER DEBRIS BESIDES THE BROKEN GLASS. THE SLIDING UPHOLSTERED SUNROOF PREVENTED BROKEN GLASS FROM FALLING INTO THE CAR.

Wheels
Filed Jul 27, 201989,967 milesVA

REAR WHEEL BEARING FAILURES. BOTH REPLACED AT 89,967 MI. DEALER ADVISES THERE IS SOME RISK IF ONE DROVE ON A LONG DRIVE, THAT OVERHEATING COULD ALLOW ENTIRE WHEEL TO FALL OFF. SOUND IS NOTICEABLE OVER 40 MPH SO MOST PEOPLE WOULD GET SUSPICIOUS AND ASK A MECHANIC.

Engine
Filed Jul 24, 201910 milesTX

116,700 MILES AND NEED TO REPLACE VALVE BODY. CONCERN RAISED AT 83,000 MILES BUT WAS ADVISED TO FLUSH TRANSMISSION. AUTOMATIC TRANSMISSION TEMPERATURE WARNING LIGHT COMES ON EVERY SUMMER, AND CONCERN RAISED BUT WAS ONLY ADVISED TO PULL OVER AND LET IT COOL. ALSO HAVING PROBLEM WITH LOW ENGINE OIL WARNING AND NEED TO ADD 1 - 2 QUARTS BETWEEN 6000 MILE OIL CHANGE. THIS IS A KNOWN ISSUE AND THE SHORT BLOCK MAY NEED TO BE REPLACED TO REPAIR THIS

Parking Brake
Filed Jul 22, 201930,000 milesFL

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE, WINDSHIELD WIPER FLUID, CRUISE CONTROL, AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE EMERGENCY BRAKE ENGAGED INDEPENDENTLY AND THE VEHICLE FAILED TO DRIVE. THE CONTACT STATED THAT THE FAILURE ALSO OCCURRED ON OTHER OCCASIONS. THE VEHICLE WAS TAKEN TO SUBARU OF ORANGE PARK (LOCATED AT 7023 BLANDING BLVD, JACKSONVILLE, FL 32244, (855) 851-7200) WHERE IT WAS DIAGNOSED AND AN UNKNOWN FAILURE CODE WAS LOCATED. THE VEHICLE WAS REPAIRED, BUT THE CONTACT DID NOT KNOW THE SPECIFICS. THE CONTACT BELIEVED THERE WAS AN UNKNOWN SENSOR FAILURE. THE CONTACT STATED THAT THE FAILURE RECURRED. THE CONTACT PLANNED TO TOW THE VEHICLE TO SUBARU OF ORANGE PARK. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

Air Bags
Filed Jun 28, 2019MN

2013 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD *JS

Power Train
Filed Jun 26, 2019105,089 milesVT

"TAKATA RECALL" THE TRANSMISSION STARTED FAILING AT AROUND 105K. IT TURNS OUT THIS IS A KNOWN PROBLEM BY SUBARU AND AFTER TALKING TO CUSTOMER SERVICE, THEY REFUSED TO FIX THE ISSUE OWING TO THE FACT THAT IT WAS OVER 100K MILES. THEY GAVE EXTENDED WARRANTIES FOR VEHICLES BUT ONLY UP TO 100K. I THINK THAT THIS SHOULD HAVE BEEN AN ACTUAL RECALL AND NOT AN EXTENDED WARRANTY. ITS A MAJOR SAFETY CONCERN THAT SUBARU IS AWARE OF.

Engine
Filed Jun 20, 2019145,000 milesIA

VEHICLE USES OIL EXCESSIVE AMOUNTS OF OIL AND THIS YEAR OF OUTBACK HAS HAD RECALLS BUT SAID VIN # HAS NOT HAD A RECALL FOR EXCESSIVE OIL CONSUMPTION.

Air Bags
Filed Jun 11, 2019NJ

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V008000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PINE BELT SUBARU (1104 NJ-88, LAKEWOOD, NJ 08701, (732) 719-4521) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jun 11, 2019MA

TAKATA RECALL SUBARU IS PROVIDING A LOANER WHILE THE REPAIR TAKES PLACE. WHEN I ARRIVED AT BERTERA SUBARU, IN WEST SPRINGFIELD, MA. FOR THE SCHEDULED REPAIR THEY TOLD ME THAT I HAD TO PUT A CREDIT CARD "ON FILE" SO THAT THEY COULD GIVE ME THE LOANER. I AM PLACED IN A SITUATION OF LOSING A DAY'S PAY OR KKEPING MY PASSENGERS IN MORTAL DANGER.. CAN THEY DISCRIMINATE AGAINST THE POOR IN ADMINISTERING A FEDERALLY MANDATED RECALL? CAN YOU DO SOMETHING ABOUT THIS?

Power Train
Filed Jun 10, 201958,000 milesFL

WHILE DRIVING ON I 10 AT 70 MPH, 30 MILE'S EAST OF TALLAHASSEE. FL, THE TRANSMISSION FAILED. LUCKILY, I COASTED TO THE SHOULDER. IT EASILY COULD HAVE ENDED IN A FATALITY. IN FEBRUARY, 2019, THE AT OIL TEMP LIGHT CAME ON. AT THAT TIME FITZGERALD SUBARU IN CLEARWATER FL (MY HOMETOWN) CHECKED OUT MY CAR AND SAID NOTHING IS WRONG. SO, I WAS DRIVING THE CAR FOR MY VACATION IN MICHIGAN AND THE AT OIL TEMP CAME ON AGAIN WITH SUBSEQUENT TRANSMISSION FAILURE. COME TO FIND OUT, THESE BAD TRANSMISSIONS ARE A KNOWN PROBLEM. THE FEDERAL GOVERNMENT NEEDS TO MAKE SUBARU DO A RECALL BEFORE SOMEONE GETS KILLED BECAUSE OF THEIR NEGLIGENCE.

Electrical System
Filed May 2, 2019111,000 milesCA

WHILE DRIVING MY SUBARU OUTBACK 2013 2.5I PREMIUM MODEL, BRAKE LIGHT, CRUISE CONTROL, CHECK ENGINE LIGHT STARTED FLASHING IN THE DASHBOARD. TOOK IT TO A DEALER AND I WAS TOLD THAT IT WAS BODY VALVE FAILURE INSIDE TRANSMISSION. IT WAS FIXED (SUBARU PAID $1,500 AND I CONTRIBUTED $300 FOR THE REPAIR) BY A SUBARU DEALER. YET, TEN DAYS LATER THE SAME THREE LIGHTS WENT ON. THE DEALER SAID IT WAS DIFFERENT PROBLEMS, CATALYTIC CONVERTER AND O2 SENSORS, QUOTED $1,800. LEFT THE DEALER WITHOUT FIXING THE PROBLEMS. IT SEEMS THAT MY CAR WAS NOT THE ONLY ONE WITH THIS TYPE OF ELECTRICAL PROBLEM. I SAW THE EXACTLY SAME COMPLAINTS POSTED BY OTHER USER IN VIRGINIA (REFER TO NHTSA ID NUMBER: 11204834).

Electrical System
Filed Apr 30, 2019107,626 milesVA

WHILE DRIVING THE CAR ON A CITY STREET THE BRAKE LIGHT, CRUISE CONTROL, CHECK ENGINE LIGHT STARTED FLASHING IN THE DASHBOARD. CRUISE CONTROL WOULD NOT WORK DURING THIS. CAR SEEMS TO RUN FINE BUT WARNING LIGHTS CONTINUE TO FLASH

Air Bags
Filed Apr 30, 2019105,000 milesPA

RED AIRBAG LIGHT . DEALER DIAGNOSIS CODE B1650. RESPONSE IS TO REPLACE THE BOTTOM PART OF PASSENGER SEAT. 1840.00 REPAIR. THIS HAPPENED ABOUT A YEAR AFTER THEY REPLACED THE AIRBAG RELATED TO TAKATA RECALL. SOA HAS OFFERED 1000.00 'IN GOOD WILL GESTURE ' . SAW A RECALL IN 2015 FOR IMPREZA WAGONS THROWING OFF B1650 CODE. WAS TOLD BY SOA NOT TO DRIVE MY OUTBACK AS THIS IS A SAFETY ISSUE. I TOTALLY AGREE, BUT ALSO THINK THAT A 6 YEAR OLD OUTBACK SHOULD NOT BE HAVING THIS KIND OF SAFETY ISSUE . I AM UNABLE TO REPAIR DUE TO THE COSTLY REPAIR AND IN MY OPINION THIS IS SUBARU'S RESPONSIBILITY TO FIX! THERE IS NO POSSIBLE WAY I COULD HAVE CAUSED THIS MALFUNCTION.

Air Bags
Filed Apr 2, 2019MI

TAKATA RECALL DEALERSHIPS ARE NOT ABLE TO OFFER AN APPOINTMENT WITH 6 WEEKS OF THIS RECALL. THERE ARE LONG WAITS FOR SERVICE APPOINTMENTS AND THUS SUBARU IS REMEDYING THIS PROBLEM IN A REASONABLE AMOUNT OF TIME. I CALLED AND THE SOONEST THEY CAN SERVICE MY VEHICLE IS 6 WEEKS (WITH REPORTS THAT OTHER DEALERSHIPS ARE MUCH LONGER). THIS IS UNACCEPTABLY LONG WHEN THE RECALL ADVISES THAT NO ONE CAN SIT IN THE PASSENGER SEAT (NOT FEASIBLE FOR ME) AND WHEN THERE ARE FREQUENT REPORTS OF DEATH FROM THIS RECALL

Air Bags
Filed Apr 1, 2019ID

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE REMEDY AND PART WITHIN A REASONABLE TIME FRAME CONCERNING NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE DEALER (LARRY H. MILLER SUBARU BOISE, 11196 W FAIRVIEW AVE, BOISE, ID 83713, (208) 514-0903) SCHEDULED AN APPOINTMENT, BUT THEN CANCELED IT THE WEEKEND BEFORE INDICATING THAT THE REMEDY AND PART WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Visibility/Wiper
Filed Mar 30, 2019MD

WHEN IN REVERSE, THE REAR CAMERA DISPLAYS ON THE SCREEN AS IT SHOULD. THE PROBLEM OCCURS WHEN THE SYSTEM CONNECT VIA BLUETOOTH TO A MOBILE DEVICE, THE REAR CAMERA VIEW IS BLOCKED BY A LARGE NOTIFICATION WINDOW REPORTING THAT THE CONNECTION HAS BEEN MADE TO THE MOBILE DEVICE. THIS OBSTRUCTS THE VIEW. THE TIMING OF THIS PROCESS OFTEN OCCURS JUST AS ONE HAS STARTED BACKING UP SINCE IT TAKES 30-60ISH SECONDS TO GET SITUATED AND THEN START REVERSING AND IT ALSO TAKE ABOUT THIS MUCH TIME FOR THE BLUETOOTH CONNECTION TO ESTABLISH ITSELF. A SOLUTION COULD BE TO A) NOT DISPLAY OTHER NOTIFICATIONS WHEN THE BACKUP CAMERA IS ON THE DISPLAY, OR B) MAKE THE NOTIFICATION NOT OBSCURE AS MUCH OF THE CAMERA VIEW.

Air Bags
Filed Mar 25, 2019WI

TAKATA RECALL. I RECEIVED THE RECALL NOTICE. IT STATES IN BOLD LETTERING TO NOT LET PASSENGERS SIT IN THE FRONT SEAT UNTIL THIS IS FIXED OR RISK DEATH OR SERIOUS INJURY. I CALLED THE DEALERSHIP AND WAS TOLD THE REPAIR COULD NOT BE FIXED UNTIL SEPTEMBER AS SUBARU IS NOT SUPPLYING THE PARTS UNTIL THEN. DOES SUBARU REALLY EXPECT ME TO NOT HAVE PASSENGERS IN MY VEHICLE UNTIL SEPTEMBER? HOW CAN THEY ISSUE THIS WARNING AND THEN NOT FIX IT FOR 6 MONTHS? IS THIS A JOKE? IS THERE ANYTHING THE NHTSA CAN DO? PLEASE LET ME KNOW, AS I APPARENTLY NOW HAVE A USELESS VEHICLE WHICH I DEPEND ON FOR TRANSPORTATION ON A DAILY BASIS. IF THERE IS SOME OTHER AGENCY I SHOULD CONTACT PLEASE LET ME KNOW.

Air Bags
Filed Mar 22, 2019MN

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE CONTACT CALLED SUBARU OF ROCHESTER AT 507-285-4777 (LOCATED AT 4840 MAINE AVE SE, ROCHESTER, MN 55904) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Mar 19, 2019WA

TAKATA RECALL - CARTER SUBARU, BALLARD, SEATTLE, WA (98117) - CALLED THE DAY I RECEIVED RECALL NOTICE FROM SUBARU (3/16/19) AND THE FIRST APPOINTMENT THEY COULD OFFER ME WAS JULY 7, 2019. THEY TOLD ME THERE WAS NO WAY TO GET ME IN SOONER AS THEY WERE ALREADY PROCESSING "20 RECALL APPOINTMENTS A DAY." UNTIL THEN I CANNOT USE THE PASSENGER SEAT WHICH IS NOT FEASIBLE GIVEN THAT I HAVE A DISABLED FATHER WHO IS NOT COMFORTABLE IN THE REAR SEATS. A 4 MONTH WAIT TO REPAIR A LIFE THREATENING DEFECT THAT ESSENTIAL MAKES MY CAR UNFIT FOR ITS INTENDED USE SEEMS INCREDIBLY NEGLIGENT.

Engine
Filed Mar 19, 201993,000 milesMO

ISSUE IS ONGOING FOR THE LAST 6 MONTHS. VEHICLE INTERMITTENTLY STALLS WHEN AT IDLE AND PLACED IN GEAR. HESITATION WHEN ACCELERATING WHILE DRIVING (ACTS AS IF IT NOT GETTING ENOUGH POWER.) I HAVE TAKEN THE VEHICLE TO 3 DIFFERENT DEALERSHIPS AND CONTACTED SUBARU OF AMERICA AND I AM NOT GETTING ANYWHERE. DEALERSHIPS CAN'T DUPLICATE THE PROBLEM, SO THEREFORE CAN'T DIAGNOSE THE PROBLEM. I HAVE VIDEO RECORDS OF THIS ISSUE OCCURRING.

Air Bags
Filed Mar 18, 2019MD

WE GOT A RECALL NOTICE ON FRIDAY, MARCH 15, 2018 CONCERNING THE PASSENGER SIDE AIRBAG THAT SAID NO ONE SHOULD RIDE IN THAT SEAT UNTIL FIXED. WE IMMEDIATELY CALLLED FITGERALD SUBARU IN ROCKVILLE AND WERE TOLD THEY DIDN'T HAVE THE PROPER PARTS AND WE COULD NOT SCHEDULE A TIME UNTIL MAY! THIS IS ABSURD TO ISSUE A SAFETY RECALL AND NOT BE ABLE TO FIX IT. RECALL NOTICE TXB18; NHTSA ID: 19V008

Air Bags
Filed Mar 18, 201935,000 milesWI

"TAKATA RECALL" CALLED DEALER-(GUSTMAN SUBARU, APPLETON, WI) TRIED TO MAKE EARLY APPOINTMENT TO REPLACE PASSENGER SIDE AIR BAG. DEALER IS SWAMPED AND MY SCHEDULED APPOINTMENT IS FOR SEPTEMBER 25, 2019, WHICH IS A LONG WAY OFF FROM TODAY MARCH 18, 2019. WANT TO MAKE SURE SOMEONE KNOWS ABOUT THE DELAY IF SOMETHING HAPPENS TO ME OR MY FAMILY. CONSIDER THIS SITUATION UNACCEPTABLE!!!!!

Air Bags
Filed Mar 18, 201980,000 milesMO

TAKATA RECALL RECEIVED NOTICE OF THIS RECALL ON MARCH 16. CONTACTED SELLING DEALER (LOU FUSZ SUBARU, ST. PETERS, MO) ON MARCH 18 AND THE SOONEST DEALER WOULD SCHEDULE THE RECALL REPAIR IS ON JUNE 12. A WAIT OF THREE MONTHS IS NOT A REASONABLE AMOUNT OF TIME TO PERFORM THIS RECALL REPAIR.

Air Bags
Filed Mar 18, 2019WI

TAKATA RECALL I RECEIVED NOTICE OF THE RECALL ON 3/15 AND CALLED FOR AN APPOINTMENT TODAY (3/18). I WAS TOLD THE FIRST APPOINTMENT IS 6/11-3 MONTHS OUT. HOW AM I TO DRIVE A VEHICLE WITH MY WIFE AND KIDS IF WE CANNOT USE THE PASSENGER SEAT FOR 3 MONTHS-ABSURD. THE NOTICE SAYS HOW DANGEROUS IT COULD BE IF THE PASSENGER SIDE AIRBAG INFLATES- WHAT DOES SUBARU EXPECT ITS OWNERS TO DO FOR 3 MONTHS WHILE WE WAIT? MY DEALER IS (XXXX) IN MADISON WI. (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Air Bags
Filed Mar 18, 2019OR

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WILSONVILLE SUBARU (9200 SW BAILEY ST, WILSONVILLE, OR 97070, (503) 946-9203) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Mar 18, 2019IL

TAKATA RECALL. RECALL NOTICE RECEIVED 3/15/2019. ON 3/18/2019 TOLD FIRST APPOINTMENT AVAILABLE TO PERFORM RECALL REPAIR NOT UNTIL WEEK OF 6/8/2019. 3 MONTHS AND CANNOT USE FRONT PASSENGER SEAT! CALLED 3 OTHER REGIONAL DEALSHIPS AND CIUKD NOT GET A RETURN PHONE CALL.

Air Bags
Filed Mar 16, 2019WI

TAKATA RECALL - RECEIVED LETTER FOR RECALL ON MARCH 15, 2019. CALLED SAME DAY TO LOCAL DEALER - WILDE SUBARU IN WAUKESHA, WI. WAS TOLD THAT THE EARLIEST APPOINTMENT THAT THEY HAVE TO REMEDY THIS RECALL IS JULY 25, 2019. I DO NOT FEEL THAT THIS IS TIMELY AND WOULD LIKE TO KNOW WHAT CAN BE DONE TO REMEDY SOONER.

Service Brakes
Filed Mar 15, 2019250,000 milesCA

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. WHILE DRIVING 60 MPH, THE BRAKES SEIZED WITHOUT WARNING. LAST WEEK, THE TRANSMISSION SEIZED WHILE IN TRAFFIC ON THE GOLDEN GATE BRIDGE. ON BOTH OCCASIONS, THE CONTACT HAD TO PULL THE VEHICLE OVER TO PREVENT A CRASH. THE TRANSMISSION WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TOWED THREE TIMES TO MARIN SUBARU (595 FRANCISCO BLVD E, SAN RAFAEL, CA 94901, (415) 454-9240) WHERE IT WAS DIAGNOSED THAT A NEW TRANSMISSION WAS NEEDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS REPAIRED FIVE ADDITIONAL TIMES, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 250,000.

Power Train
Filed Mar 15, 20195,600,000 milesIN

MY CAR HAS BEEN CONSUMING OIL TO THE POINT WHERE IT HAS A D MINUS ACCORDING TO THE DEALERSHIP BUT HAS NOT FIXED THE PROBLEM AND IT KEEPS HAPPENING. THE FIRST TIME THEY SAID IT WAS ALMOST AN F. I HAVE ABOUT 3000 MILES ON IT WHEN IT NEEDS OIL .

Electronic Stability Control (esc)
Filed Mar 14, 2019118,000 milesMO

LOUD NOISE WHEN MAKING A SHARP TURN DOWN HILL TO THE RIGHT. ALSO TRACTION CONTROL/CVT FAILS ON WET SURFACE OR SNOW.

Air Bags
Filed Mar 13, 2019VT

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. BURLINGTON SUBARU (351 SHELBURNE RD, BURLINGTON, VT 05401) CONFIRMED THAT THE PART WOULD NOT BE AVAILABLE AT LEAST UNTIL JUNE OF 2019 TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Power Train
Filed Mar 4, 2019107,000 milesNY

AT 107K MILES MY TRANSMISSION FAILED. ONLY CERTAIN VIN #'S ARE RECALLED. MINE NOT BEING ONE OF THEM. ALTHOUGH THERE IS A KNOWN TRANSMISSION PROBLEM WITH 2013 SUBARU OUTBACKS. I HAVE TO REPLACE THE TRANSMISSION.

Unknown or Other
Filed Mar 2, 2019UT

I HAVE NOTICED MANY COMPLAINTS AND PERSONALLY HAVE, S NON WORKING HORN AND S NON OPENING GAS COMPARTMENT IN MY SUBARU. I BELIEVE THE NON FUNCTIONING HORN PRESENTS A SAFETY HAZARD IN ALL THE SUBARU MODELS WHO HAVE IT/ WHICH THROUGH RESEARCH ARE MANY. NO CONSUMER SHOULD BE REQUIRED TO CORRECT A DEFECT THST IS IN FACT PRESENT IN SUBARU VEHICLES THROUGH NO EAR AND REAR OR CAUSE OF THE CONSUMER. I EXPECT THIS TO BE REPAIRED VIA RECALL . ALSO IT IS KNOWN THAT THE GAS COMPARTMENT DOES NOT OPEN IN VEHICLES AS WELL- THROUGH NO CAUSE BY THE CONSUMER.

Steering
Filed Feb 22, 201925 milesNC

FROM THE DAY WE BOUGHT IT, THE CAR WANDERS LEFT AND RIGHT, NOTICEABLY AT SPEEDS ABOVE 40 MPH, REQUIRING CONSTANT STEERING WHEEL CORRECTIONS IN BOTH DIRECTIONS.

Power Train
Filed Feb 14, 201956,000 milesCA

THE TRANSMISSION JERKS AND STUTTERS AND WHILE IN TRAFFIC THE CAR LOST POWER FOR APPROXIMATELY 5 SECONDS AND I WAS ALMOST HIT. IT HAPPENS AT LOW AND HIGH SPEEDS. IT HAS HAPPENED ON CITY STREETS AND THE LATEST WAS ON THE HIGHWAY. I HAVE ALSO HAD IT STALL COMPLETELY AT LOW SPEEDS. I'VE HAD IT IN THE DEALERSHIP 3 TIMES AND THEY SAY THEY CAN'T REPLICATE IT. I HAVE HAD THE TRANSMISSION FLUSHED. IT STILL CONTINUES. IT FEELS UNSAFE TO DRIVE.

Structure › Body
Filed Feb 9, 2019121,000 milesOH

DRIVER'S DOOR WILL NOT OPEN FROM THE INSIDE OR OUTSIDE DURING SUB-FREEZING TEMPERATURES. FRONT PASSENGER DOOR AND REAR DOORS ARE NOT AFFECTED AND OPERATE AS DESIGNED. THE DANGER, OF COURSE, IS NOT BEING ABLE TO EXIT THE VEHICLE WHEN SAFETY REQUIRES AN EXIT. CYCLING THE POWER LOCKS DOES NOT CORRECT THE PROBLEM. HAVE NOT TRIED THE BACK-UP METAL KEY THAT FITS THE EXTERIOR LOCK ONLY. DRIVER'S DOOR WILL EITHER NOT OPEN AT ALL OR MAY OPEN ONLY 3" OR SO. IF IT DOES OPEN 3", THEN REPEATED ATTEMPTS MAY CAUSE IT TO FULLY OPEN.

Parking Brake
Filed Feb 4, 2019CO

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME FOR NHTSA CAMPAIGN NUMBER: 18V626000 (PARKING BRAKE). THE CONTACT HAD BEEN WAITING OVER THREE MONTHS FOR THE PART. THE RECALL LETTER STATED THAT THE PART WAS NOT AVAILABLE. GROOVE SUBARU (5300 S BROADWAY, ENGLEWOOD, CO 80113, (720) 279-9409) AND THE MANUFACTURER DID NOT KNOW WHEN THE PART WOULD BE AVAILABLE. THE CONTACT WAS WAITING ON THE MANUFACTURER TO DETERMINE A SOLUTION AND PROVIDE THE PART. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Power Train
Filed Jan 17, 2019112,000 milesNY

I WAS DRIVING EARLY IN THE MORNING WHEN THE CAR, A 2013 SUBARU OUTBACK, STARTED TO ACT UNPREDICTABLY;REVVING AND JUMPY. I WAS SCARED TO CONTINUE DRIVING IT IN THAT STATE AND PULLED INTO A PARKING LOT. IT SEEMED CLEAR IT WOULD NOT MAKE IT UP THE 8 % GRADE HILL THAT WAS 1/4 MILE OR SO FURTHER DOWN THE ROAD. I HAD TO BE TOWED OUT OF THE LOT TO THE LOCAL SUBARU DEALER. I UNDERSTAND SUCH TOTAL FAILURE TRANSMISSION EVENTS ARE A KNOWN SUBARU ISSUE FOR MY MODEL AND YEAR. I AM VERY UPSET THAT THERE WAS NO RECALL AND NOW SUBARU IS SAYING THEIR VOLUNTARY EXTENSION OF THE WARRANTY EXPIRED AND THEY WON'T PAY FOR THE NEW TRANSMISSION. THEY HAVE OFFERED $2500 IN A GESTURE OF GOOD WILL, BUT THAT WILL NOT COME CLOSE TO COVERING THE COST OF REPLACING THIS DEFECTIVE TRANSMISSION. SUBARU SHOULD ISSUE A RECALL FOR THESE DEFECTIVE TRANSMISSIONS THAT WERE INCLUDED IN THE "CUSTOMER SATISFACTION" EXTENDED WARRANTY BEFORE SOMETHING DISASTROUS OCCURS.

Steering
Filed Jan 14, 201970,000 milesNY

MY ORB WAS WORKING FULL TIME THAN JUST QUIT WITH WHEELS STRAIGHT, BUT WOULD WORK WITH QUARTER TURN AND NOW WON'T WORK AT ALL

Power Train
Filed Jan 3, 2019128,572 milesSD

GRINDING COMING FROM TRANSMISSION. THE VEHICLE STALLS OR DELAYS IN THE TRANSMISSION WHEN TAKING OFF FROM STOPS. IN ONE PARTICULAR INSTANCE, THE CAR HAD SUCH A DELAY IN HEAVY TRAFFIC THAT WE COULD HAVE HAD AN SERIOUS ACCIDENT IF HUSBAND HAD NOT PULLED OVER TO GET OUT OF THE WAY. ANOTHER TIME IT DELAYED FOR OVER 20 SECONDS AT A STOP LIGHT AND SOMEONE NEARLY REAR ENDED US. 2 SEPARATE TECHNICIANS FROM TWO SEPARATE DEALERSHIPS RECOMMENDED REPLACEMENT OF TRANSMISSION. DURING THEIR TEST DRIVE BOTH FELT A SHUDDER AROUND 25 MPH AND REPORTED A NOISY TRANSMISSION. OTHER DIAGNOSIS WAS PERFORMED FINDING NO OTHER ISSUES. THE ISSUE STARTED 120,000 MILES BUT TECHNICIAN SEEN UNIT AT 128,572 MILES IN WHICH HE STATED REPAIRS FOR THE REPLACEMENT OF THE TRANSMISSION WOULD BE BETWEEN 8,000 AND 10,000. THIS IS OUR MAIN VEHICLE AND IS UNSAFE AND UNRELIABLE TO CONTINUE TO USE.

Service Brakes
Filed Dec 28, 201875,000 milesCA

WAS DRIVING SOUTH ON I-5 NEAR ORLAND, CA ON 12/26/18 WHEN MY OUTBACK BEGAN SHAKING AND ATTEMPTING TO "BRAKE" (I WAS DOING BETWEEN 65 - 70 MPH). I LOOKED DOWN AND THE PARKING BRAKE SIGNAL WAS ILLUMINATED. (I HAD NOT ENGAGED THE BRAKE.) I WAS ABLE TO PULL TO THE SIDE OF THE ROAD. I DISENGAGED THE BRAKE AND RESUMED. IT HAPPENED AGAIN. I PULLED OFF THE ROAD AND CALLED MY SUBARU DEALERSHIP, CARLSEN SUBARU, REDWOOD CITY, CA. I DISENGAGED THE BRAKE -- BUT THE BRAKE KEPT TRYING TO RE-ENGAGE. I COULD DRIVE BUT ONLY HAVE CONSISTENTLY AND CONSTANTLY MAKING SURE THE BRAKE WAS NOT ENGAGED. THE BRAKE LIGHT WOULD FLASH ON AND OFF PERIODICALLY. I IMMEDIATELY TOOK THE CAR INTO THE DEALERSHIP ON 12/27/18. AS SUSPECTED, THE DEALERSHIP DIAGNOSED THE PROBLEM AS THE PARKING BRAKE MODULE. THE CHARGE WAS $185 FOR DIAGNOSIS AND ANOTHER ESTIMATED $1,250 FOR THE REPAIR. (SEE ATTACHED DIAGNOSTIC/ESTIMATE) ONE OF THE SERVICE TECHNICIANS GAVE ME THE NATIONAL SUBARU CUSTOMER SERVICE NUMBER -- I CALLED AND ALERTED THEM. THEY ARE INVESTIGATING. HOWEVER, LATER THAT EVENING I DISCOVERED SUBARU HAS RECALLED 27,000 2010-2014 OUTBACKS & LEGACYS WITH FAILING PARKING BRAKES. THE SUBARU RECALL IS OFFERING REPLACEMENT OR EXTENDED WARRANTY PROVISIONS DEPENDING ON WHETHER THE CAR IS MANUAL OR AUTOMATIC TRANSMISSION (WITH AFFECTED VIN NUMBERS). (RECALL BEGAN IN OCT 2018. I HAVE RECEIVED NO NOTIFICATION.) THE NATIONAL SUBARU REPRESENTATIVE MADE NO MENTION OF THE CURRENT RECALL TO ME. I WENT TO THE DEALERSHIP AGAIN THIS M

Power Train
Filed Nov 30, 2018105,000 milesWI

NOISE COMING FROM UNDERNEATH VEHICLE WHEN ACCELERATING THAT I NOTICED IN FEB 2017. TOOK THE CAR IN TO SUBARU DEALER AND ALL THEY DID WAS REPLACE THE DIFFERENTIAL FLUID AND SAID "NOISE WILL GO AWAY WITH TIME." LIKE ANY CAR ISSUE, IT DID NOT GO AWAY ON ITS OWN. OCT 2018 TOOK THE CAR IN TO LOCAL MECHANIC AND THEY SAID IT NEEDED A NEW CVT TRANSMISSION. ALSO SAID THAT MY CAR COULD STALL AT ANY TIME SO I DID NOT DRIVE IT. TOOK IT TO SUBARU FOR A SECOND OPINION AND THEY AGREED, NEW CVT TRANSMISSION. THEY ALSO INFORMED ME THAT THERE WAS AN EXTENDED WARRANTY ON THE TRANSMISSION THAT ENDED JULY 2018, BUT I WAS NEVER INFORMED OF THE EXTENDED WARRANTY. SUBARU OFFERED TO PAY 50% OF A $10,000 REPAIR SO WE PAID $5,000. STILL A VERY UNACCEPTABLE AMOUNT OF MONEY FOR A CAR ONLY WORTH $10,000. THIS PART SHOULD BE RECALLED AS IT CAN CAUSE STALLING AT ANY TIME. VERY DISAPPOINTED IN SUBARU AT THIS TIME.

Power Train
Filed Nov 29, 2018TX

FOR SEVERAL MONTHS, SUBARU OF AMERICA WAS MADE AWARE OF OUR VEHICLE'S DANGEROUS PERFORMANCE. STALLING WHILE COMING TO A STOP, TURNING AS WELL AS A NOTICEABLE WHINING NOISE FROM THE CVT. THE VEHICLE WAS TAKEN INTO GILLMAN SUBARU SW DUE TO THESE ISSUES IN JULY, 2018, BEFORE THE END OF THE "EXTENDED WARRANTY". THE VEHICLE WAS MISDIAGNOSED AS HAVING BAD WHEEL BEARINGS AND POSSIBLY BAD SPARK PLUGS. BOTH ENDED UP TURNING OUT TO BE WRONG. WHEEL BEARINGS WERE CHANGED, SPARK PLUGS AS WELL. IN EFFECT, THE DEALERSHIP STALLED AND SOA EFFECTIVELY TOOK ADVANTAGE OF THIS TO DENY THE CLAIM. SHOULD THE NHTSA CARE TO HAVE AUDIO RECORDINGS OF VARIOUS CALLS THAT DEMONSTRATE THIS, PLEASE FEEL FREE TO CONTACT US. WE ARE NOW FORCED TO SEEK LEGAL RECOURSE AS SOA HAS DECIDED TO ACT IN BAD FAITH WITH A VERY DANGEROUS SYMPTOM. A RECALL, THAT FORCES THE MANUFACTURER TO ACT IN GOOD FAITH IS NEEDED. WE'RE FORTUNATE TO HAVE RECORDED CONVERSATIONS, TEXTS, E-MAILS THAT HOPEFULLY WILL SERVE US WELL. HOWEVER, THE IDEA THAT LEGAL RECOURSE IS REQUIRED IN AN EFFORT TO MOTIVATE OR FORCE A MANUFACTURER TO PERFORM IN GOOD FAITH IS UNREASONABLE AND ENTIRELY UNSAFE. HOW MANY OTHERS DO NOT HAVE THE PERTINENT CONVERSATIONS ON TAPE? A RECALL IS WARRANTED. AN AUTOMATIC TRANSMISSION THAT DIES WHILE TURNING NEED NOT BE THE STANDARD OF WHAT'S APPROPRIATE ON THE ROAD.

Engine
Filed Nov 28, 201863,000 milesMN

LEAKING SEAL ON ENGINE

Engine
Filed Nov 8, 2018CA

THE ENGINE MAKES A PINGING TYPE NOISE WHILE DRIVING. THE DEALER HAS NOT BEEN ABLE TO FIX. I GUESSING ITS A POSSIBLE BAD VALVE SPRING.

Power Train
Filed Oct 16, 2018120,000 milesMA

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND VIBRATED. NUMEROUS UNKNOWN WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. PERIODICALLY, THE VEHICLE WOULD NOT START. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHERE THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 120,000.

Power Train
Filed Oct 15, 2018119,000 milesPA

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION FAILED. THE CONTACT STATED THAT ALL FOUR WHEELS SEIZED INTERMITTENTLY AND THE VEHICLE MADE A LOUD GRINDING NOISE PRIOR TO THE FAILURE. SENDELL SUBARU (5085 US-30, GREENSBURG, PENNSYLVANIA 15601, (724) 837-1600) REPLACED THE TRANSMISSION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: SR#: 1-35673914925. THE FAILURE MILEAGE WAS APPROXIMATELY 119,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2013 Subaru Outback → · Every Outback year → · How the figures are calculated →