Page 4 of 6 · complaints 151–200 of 297

2013 Subaru Outback complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Power Train
Filed Oct 10, 2018131,000 milesNY

I AM THE ORIGINAL OWNER OF THIS VEHICLE. THE TRANSMISSION FAILED AT AROUND 71,000 MILES WITH A 60,000 MILE WARRANTY. SUBARU OFFERED TO ASSIST WITH THE COST OF THE REPAIR IN THE AMOUNT OF $3,600. MUCH LATER SUBARU REIMBURSED THE FULL AMOUNT OF THE REPAIR. I BELIEVE THIS ACTION WAS TO AVOID A RECALL. THE VEHICLE IS NOW AT AROUND 131,000 MILES AND THE TRANSMISSION HAS FAILED AGAIN. SUBARU HAS OFFERED A $1,000 CREDIT ON A NEW SUBARU AS COMPENSATION. I EXPECTED AT LEAST A 60,000 MILE WARRANTY ON MY 2ND TRANSMISSION BUT SUBARU INFORMED ME THAT THE WARRANTY WAS ONLY FOR 24 MONTHS OR 24,000 MILES. I BELIEVE THAT SUBARU KNOWS THAT THESE TRANSMISSIONS ARE DEFECTIVE AND SHOULD BE RECALLED. IN MY OPINION THE ORIGINAL REPAIR BY SUBARU WAS NOTHING MORE THAN A TEMPORARY PATCH JOB AND NOT AN ACTUAL FIX FOR THE TRANSMISSION. ON BOTH OCCASIONS THE TRANSMISSION BECAME VERY LOUD WHILE DRIVING AND APPEARED TO BE IN IMMINENT DANGER OF COMPLETE FAILURE.

Power Train
Filed Sep 26, 2018247,000 milesOH

WHILE DRIVING THE TRANSMISSION LIGHT STARTS FLASHING ALONG WITH THE BRAKE LIGHTS MANY WARNING LIGHTS AND I DROVE IT RIGHT TO THE DEALER JUST A COUPLE MILES AWAY THEY TESTED IT SAID THE TRANSMISSION IS NO LONGER FUNCTIONING PROPERLY THE CAR WAS MAKING A LOW PITCHED RUMBLING SOUND FOR A FEW WEEKS BEFORE THAT AND FOR A LONG TIME THERE WAS A DELAY WHILE PUTTING THE SHIFTER IN TO PARK BEFORE THAT FOR OVER YEAR AND A HALF WHILE I WAS DRIVING WHEN I WOULD SLOW DOWN TO A STOP THE ENGINE WOULD SLOW DOWN WHERE IT SEEM LIKE IT WAS GOING TO STALL OUT DEALER CHECKED IT AND SAID THE TRANSMISSION WAS OK THAT WAS OVER A YEAR AGO NOW ONE MONTH OUT OF THE EXTENDED WARRANTEE IT CONKS OUT COMPLETELY AND SUBARU DOES NOT WANT TO DO ANYTHING ABOUT IT I WONDERED IF YOU ARE STILL TALKING ABOUT DOING A RECALL ON THE TRANSMISSION BECAUSE SUBARU GOT AROUND IT BEFORE BY DOING THIS EXTENDED WARRANTY? THERE SHOULD BE A RECALL ON THIS FAULTY TRANSMISSION THAT THEY USED IN THIS 2013 SUBARU VEHICLE THANKS

Power Train
Filed Sep 25, 201817,000 milesCA

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. WHILE DRIVING 50 MPH, THE VEHICLE WOULD DOWNSHIFT TO A LOWER GEAR WITHOUT WARNING. THE FAILURE INTERMITTENTLY RECURRED. THE VEHICLE WAS TAKEN TO CAPITOL SUBARU (LOCATED AT 920 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136, (408) 763-4024) WHERE DIAGNOSTIC TESTING WAS COMPLETED; HOWEVER, A FAILURE CODE COULD NOT BE FOUND. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. *TT CONSUMER STATED LOSES POWER SUDDENLY. *JB

Power Train
Filed Sep 10, 2018130,000 milesCA

THIS 2013 SUBARU OUTBACK WAS PURCHASED IN DEC. 2013. THE ORIGINAL WARRANTY WAS FOR 60,000 MILES. AT SOME POINT, DUE TO ISSUES WITH THIS MAKE AND MODELS TRANSMISSION, THE WARRANTY OF THESE VEHICLES WAS EXTENDED TO 10 YEARS OR 100,000 MILES. THIS CAR NOW IS 5 YEARS OLD AND HAS 130,000 MILES AND THE SUBARU DEALERSHIP IS SAYING THAT THE TRANSMISSION NEEDS TO BE REPLACED AT A PRICE TAG OF $10,000. SUBARU USA IS OFFERING TO APPLY $1500 TOWARDS THE TRANSMISSION REPLACEMENT OR APPLY TOWARDS A NEW SUBARU. SUBARU USA KNOWS THAT THESE TRANSMISSIONS WERE DEFECTIVE OR THEY WOULD NOT HAVE EXTENDED THE WARRANTY. EXTENDING THE WARRANTY DOES NOT ABSOLVE SUBARU USA FROM THE RESPONSIBILITY OF INSTALLING DEFECTIVE TRANSMISSIONS. THIS 5-YEAR OLD AUTOMOBILE WITH 130,000 MILES IS NOW VIRTUALLY WORTHLESS. SUBARU USA INSTALLED DEFECTIVE TRANSMISSIONS AND SHOULD BE LIABLE FOR REPLACEMENT OF THE TRANSMISSION. THERE WAS NO ACCIDENT INVOLVED WITH THIS COMPLAINT.

Visibility/Wiper
Filed Sep 7, 201836,500 milesAK

MY SUNROOF SHATTERED WHILE DRIVING ON THE HIGHWAY UNDER NORMAL CONDITIONS, AND FOR UNKNOWN REASONS.

Steering
Filed Sep 4, 201878,000 milesAZ

STEERING WHEEL VISIBLE VIBRATES AT 70+ MPH ON THE HIGHWAY DESPITE MULTIPLE REALIGNMENTS AND MECHANIC VISITS TO VARIOUS DEALERS. CAR SOMETIMES FIGHTS DRIVER TO VEER LEFT/RIGHT. IT IS DIFFICULT TO DRIVE (SOMETIMES EVEN EXHAUSTING). HAS BEEN AN ONGOING ISSUE FOR LAST 5 YEARS, PROGRESSIVELY GETTING WORSE. CAR HAS NEVER BEEN INVOLVED IN AN ACCIDENT AND HAS BEEN MAINTAINED PROPERLY.

Power Train
Filed Aug 17, 2018102,000 milesVT

WE HAVE OWNED THE VEHICLE FOR ABOUT A YEAR. A FEW WEEKS AGO THE TRANSMISSION STARTED MAKING A HORRENDOUS NOISE AND THE CAR IS NOW A VERY EXPENSIVE LAWN ORNAMENT. I HAVE HEARD FROM A MECHANIC FRIEND THAT THE SUBARU CVT TRANSMISSIONS ARE KNOWN TO HAVE ISSUES. MY HUSBAND HAD JUST PICKED UP OUR KIDS FROM DAYCARE AND WHEN HE WENT TO LEAVE THE CAR DIDN'T WANT TO GO IN GEAR AND MADE A GRINDING NOISE THAT IT CONTINUED TO MAKE. WE PARKED IT TO PREVENT FURTHER DAMAGE.

Air BagsCrash2 injured
Filed Jul 18, 201867,000 milesTX

SUDDEN UNWANTED FORCEFUL ACCELERATION (SUSPECT AUTO CRUISE CONTROL GOT ENGAGED VIA EYESIGHT MALFUNCTION), COLLISION AVOIDANCE FAILED TO ENGAGE. BACK HOME SAFELY FROM A LOCAL GROCERY, PULLED THE CAR SLIGHT ON THE DRIVEWAY, STOPPED WITH FOOT ON THE BRAKE TO OPEN THE GARAGE, ABOUT TO HIT THE HOME LINK, MUST REMAIN STOPPED WHILE GARAGE DOOR OPENS BECAUSE DRIVEWAY SLOPES DOWNWARD, HEARD ENGINE ROAR WITH FOOT STILL ON THE BRAKE, CAR STARTED THROTTLE FORCEFULLY, GOT BEWILDERED, PRESSED HARD ON THE BRAKE; IT DID NOT RESPOND, THE CAR HIT HARD ON THE GARAGE AND BRICK WALL, CAUSING EXTENSIVE DAMAGES. AIR BAGS DEPLOYED, DRIVER WAS SENSELESS, BOTH DRIVER AND PASSENGER HURT, CAR IS DECLARED TOTAL. IT WAS VERY HOT AT ABOUT 4:15 PM, AIR CONDITION HAD BEEN RUNNING AT FULL FORCE ALL THE WHILE DURING THE SHORT 15 MINUTE DRIVE. THE DRIVEWAY HAS A 10 FT SLAB WITH UPWARD SLOPE, THE CAR STOPPED WITH FRONT WHEELS AT THE END OF THE FIRST SLAB. THE REMAINING DRIVEWAY IS ABOUT 30 FT ON A DOWNWARD SLOPE. I KEEP THE CAR TOTALLY STANDSTILL WHILE THE GARAGE IS OPENING. THE CAR WAS AT A SLIGHT ANGLE FACING SLIGHTLY TOWARD THE DRIVER SIDE CORNER OF THE GARAGE. THE CAR IS STILL ON MY DRIVEWAY: EVENT DATA RECORDER AND EYESIGHT DATA RECORDER SHOULD HAVE VALUABLE DIAGNOSTIC INFORMATION. THE IMPACT WAS VERY FORCEFUL: A COMPLETE BRICK WALL GOT DISPLACED BY ALMOST 1 INCH AT ONE SIDE AND THE DISPLACEMENT ON THE OTHER SIDE OF THE WALL CAUSED A TWO STORY LOAD BEARING BRICK COLUMN TO CRACK ON BOTH SIDES. GARAGE STRUCTU

SeatsCrash1 injured1 killed
Filed Jun 1, 201855,000 milesCA

THE HEADREST POINTS AT A HARSH ANGLE FORWARD AND MAY CAUSE SEVERE NECK INJURY. TWO SEPERATE INCIDENTS: 1. MOVING FORWARD AT A LEFT TURN ANGLE, CARS HITTING EACH OTHERS RT FRONT. RESULT BRAIN STEM HEMORRHAGE AND BILATERAL HEMATOMA. APRIL 3, 2018 2. STOPPED IN TRAFFIC HIT FROM THE REAR. RESULT NECK STRAIN. MAY 10, 2018 *TT *TR

Service BrakesCrash
Filed Apr 24, 201869,000 milesVA

SUBARU OUTBACK SELF-ACCELERATED (UNINTENDED ACCELERATION) ON MARCH 22, 2018 AS I WAS ATTEMPTED TO PARK THE CAR IN A PARKING LOT. DUE TO THE SELF-ACCELERATION THE CAR HOPPED OVER THE CURB IN THE PARKING LOT AND RAN OVER A BUSH. MY FOOT WAS NO WHERE NEAR THE ACCELERATOR AND EVEN WHEN APPLYING THE BRAKE, I HAD TO PRESS EXTREMELY HARD ON THE BRAKE TO STOP THE VEHICLE. WHILE IT SELF-ACCELERATED THE ENGINE MADE A LOUD REVVING SOUND. ON MARCH 23, 2018 THE CAR SELF-ACCELERATED AGAIN WITH MY HUSBAND DRIVING ON THE OPEN ROAD. AFTER THIS INCIDENT WE HAD THE CAR TOWED TO OUR CAR DEALERSHIP. SUBARU HAS HAD THE CAR SINCE MARCH 23 AND DENIES ANY PROBLEM WITH THE ACCELERATOR OR CAR.

Service Brakes
Filed Apr 12, 2018550,000 milesCA

I TOOK MY CAR IN FOR AIRBAG RECALL, THE BRAKE LIGHT INDICATOR FLASHES ON/OFF ON DASH, INTERMITTENT. SERVICE DEPT COULD NOT REPLICATE AT FIRST, DISCOVERED ELECTRONIC PARKING BRAKE COMPONENT FAULTY. PARKING BRAKE COULD ENGAGE WHILE CAR IS IN DRIVE OR FAIL ON HILL. CHARGING ME 1100 FOR REPAIR, SAYS ITS NOT UNDER WARRANTY OR RECALL. THIS IS SAME DEFECT/RECALL ON 2015 MODEL OUTBACK. DEALER SAYS NO RECALL FOR 2013 MODEL OUTBCAK. I DISPUTE THIS.

Steering
Filed Apr 11, 2018IL

OUR 2013 SUBARU OUTBACK WAS TWO YEARS OLD WHEN THE TILT STEERING FEATURE WOULD NOT STAY LOCKED INTO PLACE. THE STEERING COLUMN FOR THE TILT STEERING WOULD NOT STAY LOCKED AND THE STEERING WHEEL WOULD DROP WHILE THE CAR WAS IN MOTION. THE CAR WAS TAKEN TO THE DEALERSHIP FOR REPAIR WHERE WE WERE TOLD THAT INTERNAL LOCKING MECHANISM HAD BROKEN AND THE ENTIRE STEERING COLUMN NEEDED TO BE REPLACED. WHICH IT WAS REPLACED AND HAD HELD IN PLACE. IN MARCH OF 2018 THE TILT STEERING WOULD ONCE AGAIN NOT STAY LOCKED INTO PLACE CAUSING THE STEERING WHEEL TO DROP WHILE IN MOTION. IT WAS TAKEN BACK TO THE SAME DEALERSHIP, WHERE WE WERE TOLD THE SAME EXACT THING HAD HAPPENED AGAIN AND WOULD REQUIRE THE ENTIRE STEERING COLUMN TO BE REPLACED. THE BIGGEST CONCERN HERE IS SAFETY. THE STEERING COLUMN DROPPING WHILE THE CAR IS MOVING PUTS THE DRIVER AND ANYONE ELSE ON THE ROAD AT RISK. WE WERE NEVER PROVIDED A PLAUSIBLE EXPLANATION AS TO WHY THIS HAPPENED TO THE CAR NOT ONCE BUT TWICE. THE EXPLANATION GIVEN FOR THE REOCCURRING PROBLEM WAS 'NORMAL WEAR AND TEAR FROM USING THE TILT FEATURE TOO MUCH.' WE HAVE HAD OTHER SUBARU OUTBACKS WITH THE TILT STEERING FEATURE AND HAVE NOT EXPERIENCED ANY PROBLEM WITH THE STEERING WHEEL NOT LOCKING INTO PLACE.

Air Bags
Filed Mar 19, 2018CA

"TAKATA RECALL" I CALLED A LOCAL SUBARU DEALER, LADIN SUBARU IN THOUSAND OAKS, CA, MULTIPLE TIMES REGARDING THIS RECALL. I LEFT MESSAGES EACH TIME, AND, EACH HOLDING WAIT TIME WAS LONGER THAN 20 MINUTES TO SPEAK WITH AN AGENT TO SET UP AN APPOINTMENT FOR A RECALL SERVICE. THEY ARE ACCEPTING OTHER APPOINTMENTS WITHOUT ANY TROUBLE, YET NOT THE RECALL CASES. IF IT IS A SAFETY-RELATED RECALL, LIKE THIS ONE, THEN IT SHOULD BE HANDLED MORE PROFESSIONALLY. CORRECTION MUST BE MADE.

Engine
Filed Feb 27, 201852,000 milesNC

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. WHILE DRIVING AT AN UNKNOWN SPEED AND APPROACHING A STOP, THE ENGINE STALLED. UPON ACCELERATING, IT TOOK THREE TO FIVE SECONDS FOR THE VEHICLE TO MOVE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 52,000.

Air Bags
Filed Feb 17, 2018NC

TAKATA RECALL TKA-18: I RECEIVED A LETTER FROM SUBARU NOTIFYING ME OF THE RECALL ADVISING "UNTIL THIS REPAIR IS PERFORMED, DO NOT ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT" AND TO IMMEDIATELY CONTACT THE DEALER TO REPLACE THE FRONT PASSENGER AIRBAG. THE DEALER ADVISED THEY DID NOT HAVE PARTS AND IT MIGHT BE "MONTHS" BEFORE PARTS WERE AVAILABLE. AS THIS A MAJOR SAFETY ISSUE, THE TIME TO REPAIR OF "MONTHS" IS UNACCEPTABLE.

Unknown or Other
Filed Feb 15, 201898,450 milesCO

DRIVING DOWN THE HIGHWAY AT ~60MPH, THE SUNROOF SHATTERED, EXPLODING IN AN OUTWARD/UPWARD PATTERN FROM THE CENTER. THERE WERE NO VEHICLES IN PROXIMITY TO MINE, TO THROW A ROCK OR OTHERWISE CAUSE THE INCIDENT. THE WEATHER WAS VERY HOT OR COLD. OCCURRED YESTERDAY. 2013 SUBARU OUTBACK.

Air BagsCrashFire2 injured
Filed Feb 6, 201854,000 milesMS

MY FRIENDS' SON AND WIFE HAD A CRASH ON I 55 NORTH NEAR MEADOWBROOK ROAD ON JANUARY 28, 2018. THE CAR HIT A HIGHWAY BARRIER AND SPUN AROUND AND RESULTED IN AN EXTREME FIRE AFTER IMPACT AND THE SIDE AIRBAG, NOR THE SIDE CURTAIN AIRBAG DID NOT DEPLOY ON DRIVERS' SIDE. THE INSURANCE COMPANY DID NOT GET CONSENT FROM MY FRIEND TO TAKE IT FROM THE TOWED DESTINATION TO ANOTHER DESTINATION. SHE HAS YET TO RECEIVE INFORMATION REGARDING HER CLAIM STATUS WHICH SHE WAS INFORMED OF ONLY WHEN SHE INITIATED THE CALL. INSURANCE ADJUSTER INQUIRED WHO AND WHY SOMEONE ELSE WANTED TO LOOK AT CAR WHEN TELLING ADJUSTER SHE WOULD BE HAVING A THIRD PARTY TO VIEW HER WRECKED CAR. AS OF TO DATE FEBRUARY 6, 2018, SHE HAS NOT RECEIVED ANY CALL FROM INSURANCE COMPANY? THE AIRBAGS (SIDE SEAT AIRBAG AND SIDE CURTAIN AIRBAG AND THE EXTREME INTENSITY OF THE FIRE ARE OF MAJOR CONCERN) ESPECIALLY NOT DEPLOYING ON HER SONS' SIDE OF THE CAR. BOTH SON AND DAUGHTER-IN-LAW WERE TRANSPORTED TO THE UNIVERSITY OF MISSISSIPPI MEDICAL CENTER EMERGENCY ROOM BY WAY OF AMBULANCE BUT WERE DISCHARGE THAT NEXT MORNING, BUT CONTINUE TO HAVE PTSD LIKE SYMPTOMS AND ALSO INJURIES THAT LINGER ON. SEE PICTURES ATTACHED.

Air BagsCrash1 injured
Filed Jan 22, 201857,000 milesCA

I WAS IN AN ACCIDENT WHERE THE OTHER DRIVER FAILED TO YIELD TO ONCOMING TRAFFIC AT AN INTERSECTION AND SLAMMED INTO MY DRIVERS SIDE DOOR. MY AIRBAGS FAILED TO DEPLOY DURING THE ACCIDENT.

Exterior Lighting
Filed Jan 17, 201875,000 milesOR

REPEATED LIGHTING FAILURES ON EXTERIOR LIGHTS ALL AROUND CAR. HAVE REPLACED HEADLIGHTS, TAIL AND SIDE LIGHTS REPEATEDLY AT MY COST. SOME COMPLETED AT DEALERSHIP, SOME COMPLETED AT HOME AFTER COST TOO MUCH.

Engine
Filed Jan 17, 201870,000 milesOR

EXCESSIVE OIL CONSUMPTION, OIL LIGHT ILLUMINATES EVERY 3000 MILES INSTEAD OF PURPORTED 7500 MILES. PROBLEMS STARTED IN 2016 AT ABOUT 70,000 MILES. DEALERSHIP DID TEST , CONFIRMED EXCESSIVE OIL CONSUMPTION AND IS REPLACING SHORT BLOCK IN VEHICLE. DEALERSHIP STATES EXTENDED WARRANTY ON THIS PROBLEM.

Unknown or Other
Filed Jan 7, 2018105,000 milesWY

I WAS DRIVING DOWN A 2 LANE HIGHWAY, WHEN I HEARD A LOUD SOUND LIKE A SHOTGUN AND MY SUNROOF EXPLODED, COMPLETELY SHATTERED, FOR NO REASON.

Air Bags
Filed Dec 29, 2017134,000 milesNY

IN MOTION DRIVING STRAIGHT DOWN COUNTY ROUTE 80 ON A GOOD WEATHER DAY SLOWED DOWN GOING TO TURN INTO A SHOP AND TAKATA AIRBAG DEPLOYED. WAS LOUD BANG AND HORN WOULD NOT STOP GOING OFF. PULLED OFF ROAD IN FRONT OF A ART GALLERY, CALLED AAA THEY TOWED CAR TO A GARAGE CALLED "DON'S AUTO BARN" IN NEW WOODSTOCK, NY. DRIVERS HAND HURT BUT NOT TO THE POINT OF SEEING MD. HE IS A MD SO HE CARED FOR IT AS NECESSARY. SUBARU WON'T COVER AS WARRANTY IS UP. INSURANCE WON'T COVER AS IT WAS NOT A ACCIDENT. THIS WAS VERY DANGEROUS. WE ARE NOW WITHOUT A CAR AS IT IS NOT REPAIRED AND NOT COVERED BY INSURANCE OR SUBARU. IT'S LIKE DRIVING AROUND WITH A RANDOM GUN GOING OFF WITH THIS JUST DEPLOYING. WHEN DON'S AUTO SCANNED CAR THERE WERE 2 CODES THAT SHOWED UP. OUR CAR BEEN TO DEALER IN OCTOBER AND THERE WERE NO RECALLS, NOT EVEN FROM TAKATA!!

Visibility/Wiper
Filed Nov 4, 201745,000 milesCA

I AM INITIATING THIS COMPLAINT BECAUSE THE RECALL FOR THE BELOW SPECIFIED PROBLEM REMAINS UNCOMPLETED, WHEN IN FACT IT HAS BEEN FIXED AND REMAINS UNPROBLEMATIC. MOREOVER, I HAVE REPAIRED THE RECALL PROBLEM REGARDING THE WINDSHIELD WIPER MOTOR ON MY VEHICLE, MYSELF, WITH MY OWN MONEY, WITH PARTS SUPPLIED BY THE SUBARU DEALER. PLEASE CLEAR THE STATUS OF THE RECALL NOTICE TO REFLECT COMPLETED REPAIRS. CONSIDER THIS LETTER AN AFFIDAVIT CONFIRMING THAT, I AS THE OWNER, HAVE DONE THE REPAIRS FOR WHICH I AM COMPLETELY WITHIN LEGAL RIGHT TO PERFORM ON THE ABOVE MENTIONED VEHICLE.

Air Bags
Filed Nov 2, 201755,000 milesNE

TAKATA INFLATORS. I KEEP GETTING NOTICES FROM TK HOLDINGS TELLING ME OUR SUBARU MIGHT BE INVOLVED IN A RECALL. JUST TELL ME IF IT IS OR ISN'T. I'M TIRED OF FIGHTING WEBSITES DESIGNED BY MORONS WHERE I NEVER GET AN ANSWER AND PHONE NUMBERS ONLY LEAD YOU TO RECORDED MESSAGES THAT TELL YOU TO TO CHECK A WEBSITE. SO FAR NOTHING HAS HAPPENED BECAUSE WE HAVE NOT DRIVEN INTO ANOTHER OBJECT.

Air Bags
Filed Oct 27, 201765,000 milesFL

I HAVE A LEGAL NOTICE FOR AIRBAGS. THE BRAKES DIDN'T WORK PROPERLY RECENTLY IN AN EMERGENCY SITUATION.

Electrical System
Filed Oct 25, 201764,000 milesMO

ELDERLY WOMAN NEARLY RAN US OFF THE ROAD. HORN WOULDN'T WORK. BARELY AVOIDED CRASH. RELIABLE SUBARU IN SPRINGFIELD, MO CHARGED US $117 FOR DIAGNOSTIC AND DIDN'T FIX: NO PART ON HAND. IF I HAD OKAYED, IT WOULD HAVE COST ANOTHER $548 TO REPAIR, TOTAL OF $665 TO FIX WHAT I REGARD AS A SAFETY ISSUE. ART FLETCHER SUBARU IN JOPLIN, MO REPAIRED FOR $237. MY OPINION: THIS IS A SAFETY ISSUE THAT SUBARU SHOULD PAY FOR. HORN PROBLEMS WITH SUBARU ARE COMMONPLACE.

Power Train
Filed Oct 9, 2017101,000 milesAZ

WHILE DRIVING AT VERY LOW SPEEDS BETWEEN 10-20 MPH, USUALLY IN FRONT OF A SCHOOL IN SESSION, THE SPEED SURGES FROM THE CURRENT SPEED TO A LOWER SPEED BACK TO THE SAME SPEED. IT IS NOT CONSISTENT BUT IT OCCURS AT LEAST 3-5 TIMES PER WEEK. THIS HAS BEEN GOING ON FOR ALMOST A YEAR BUT OVERTIME IT IS TAKEN IN TO THE SUBARU DEALER, THEY ARE UNABLE TO DUPLICATE THE ISSUE AND ALWAYS STATE THAT THEY HAVE FOUND NOTHING WRONG. AFTER INVESTIGATING ON THE INTERNET CONCERNING THIS ISSUE, OTHER INDIVIDUALS HAVE A SIMILAR EXPERIENCE, SOME EVEN WORST AND THEY ALL STATE THAT THE DEALER ALWAYS TELLS THEM THE SAME THING: THEY FIND NO ISSUES.

Power Train
Filed Sep 28, 201788,000 milesMI

SABARU HAS A PROBLEM WITH THEIR AUTOMATIC TRANSMISSIONS IN 2010 THO 2015 VEHICLES. I HAVE 2013. IT HAS BEEN DETERMINED THAT MY TRANSMISSION NEEDS TO BE REPLACE. I'VE BEEN WAITING FOR OVER A MONTH NOW AND PARTS ( A NEW TRANSMISSION} ARE STILL NOT AVAILABLE. I'M COMPLAINING SO IT IS NOTED THAT SABARU IS DRAGGING THEIR FEET ON GETTING THIS PROBLEM RESOLVED. THE LEAST SABARU COULD DO IS INFORM THE CUSTOMER AS TO A DATE WHEN THE PARTS WILL AVAILABLE. I NEED TO USE THE CAR.

Exterior Lighting
Filed Aug 29, 201720,000 milesPA

VARIOUS EXTERNAL LIGHTS (EIGHT) HAVE NEEDED TO BE REPLACE. CAR HAS ONLY 50K MILES ON IT. UNSAFE TO DRIVE CAR AT NIGHT WHEN ONE OF THE HEADLIGHTS IS NON FUNCTIONAL. FLASHERS NOT FUNCTIONING IS NOT SAFE WHEN MAKING A TURN.

Power Train
Filed Aug 29, 201743,000 milesWA

VEHICLE WAS IN MOTION AT AT A CONSISTENT SPEED OF AROUND 15 MPH, THE VEHICLE STALLED AND SUDDENLY STOPPED. THE GAS PEDAL WAS UNRESPONSIVE AND THE VEHICLE WOULD NOT MOVE. HAD TO STOP, PUT THE TRANSMISSION BACK IN PARK, RESTART THE VEHICLE, AT WHICH POINT THE VEHICLE BEGAN TO MOVE AGAIN.

Visibility/Wiper
Filed Aug 17, 201750,000 milesCA

I HAVE A 2013 SUBARU OUTBACK PURCHASED CERTIFIED PRE-OWNED FROM SUBARU DEALERSHIP IN SACRAMENTO IN APRIL 2014. THE FRONT WINDSHIELD HAS CRACKED THREE TIMES IN LESS THAN TWO YEARS. I'VE REPLACED IT TWICE, ALL PAID OUT OF POCKET. WHILE THERE APPEARS TO BE A POINT WHERE THE CRACK STARTS, IF A ROCK OR DEBRIS HIT THE WINDOW IT WASN'T OBSERVED OR HEARD. ALL CRACKS HAVE OCCURRED ON THE OUTSIDE EDGE OF THE WINDOW AND SPLINTER INWARD. HERE IS THE HISTORY OF THE DAMAGE: OCTOBER 8, 2015 - REPLACED CRACKED WINDSHIELD (PD $324.87) JUNE 15, 2016 - REPLACED CRACKED WINDSHIELD (PD $326.80) AUGUST 7, 2017 - NEW CRACK APPEARED WHILE DRIVING OUT OF COSTCO PARKING LOT (BEGAN INVESTIGATING ISSUE) AUGUST 14, 2017 - ANOTHER CRACK APPEARED WHILE LEAVING PUBLIC PARKING LOT IN DOWNTOWN SACRAMENTO I HAVE YET TO REPLACE THE CURRENT DAMAGED WINDSHIELD. I VISITED THE DEALERSHIP WHERE I PURCHASED THE VEHICLE THIS AFTERNOON AND SPOKE TO THE SERVICE MANAGER. I WAS TOLD THAT THEY COULDN'T DO ANYTHING ABOUT IT AND TO CONTACT THEIR CUSTOMER DEALER SERVICES NUMBER (OFFICE IN NEW JERSEY).

Air BagsCrash2 injured
Filed Aug 13, 201740,000 milesOR

TAKATA RECALL- WE HAD A CAR ACCIDENT 4-4-2016. WE WERE TURNING INTO A PARKING LOT AND ANOTHER CAR DID NOT STOP AT THE STOP LIGHT AND HIT OUR CAR ON THE LEFT SIDE. POLICE WERE CALLED AND A REPORT WAS FILED. OUR AIR BAGS DID NOT OPEN UP.

Power Train
Filed Aug 11, 201775,000 milesMD

TRANSMISSION BEARING FAILURE AFTER 70,00 MILES

Engine
Filed Aug 5, 201750 milesCA

ABOUT EVERY 3,000 MILES, I HAVE REFILL ENGINE OIL TO REQUIRED LEVEL. ALL HAPPENED ON HIGHWAY - THE ENGINE CONSUMES TOO MUCH OIL

Electrical System
Filed Jul 31, 201790,000 milesNY

HAVE REPLACED THE LOW BEAM H7 BULB 5 TIMES THIS YEAR AND HAS EVEN BLOW LESS THAN 1 HOUR AFTER FIXED BY A SUBARU DEALERSHIP. TAIL LIGHTS HAVE BEEN REPLACED 3 TIMES IN 8 MONTH. HIGH BEAM LIGHTS 3 TIMES IN THE PAST 12 MONTHS. FIXTURES TWICE. CHARRED FROM EXTREME AMP SPIKES IN WIRES. NOW TO TOP IT ALL OFF ENTIRE WIRING HARNESS FOR PASSENGER SIDE IS OUT.

Unknown or Other
Filed Jul 5, 2017FL

THE LIGHTS ON MY DASH BOARD CAME ON AND STAYED ON. TOOK THE VEHICLE TO SUBARU AND THEY SAID THE CATALYTIC CONVERTER NEED TO BE REPLACED. ESTIMATE COST FOR PARTS AND LABOR IS $1500.00.

Visibility/Wiper
Filed May 27, 201763,680 milesMA

WHILE DRIVING THE COVER OF THE SUNGLASS HOLDER POPPED OPEN. THE OUTBACK HAS A SUNGLASS HOLDER LOCATED RIGHT BELOW THE CENTER REAR VIEW MIRROR. THERE ARE TWO TINY CLIPS THAT HOLD THE COVER OF THIS THIS HOLDER CLOSED. THE CLIPS HAVE FAILED AND THE COVER REMAINS OPEN. THIS MAY SEEM LIKE A TRIVIAL PROBLEM, BUT IT OBSTRUCTS PART OF THE MIRROR. THERE ARE MANY COMPLAINTS ON THIS CONDITION. IF YOU DO A GOOGLE SEARCH ON <SUBARU "SUNGLASS HOLDER" PROBLEM>, YOU WILL FIND PAGES OF COMPLAINTS FOR THE OUTBACK, LEGACY AND FORESTER MODELS.I AM NOT SURE WHAT WILL HAPPEN WHEN I FLIP THE MIRROR TO NIGHT MODE, BUT I THINK IT WILL OBLITERATE THE VIEW ENTIRELY. EXAMPLES CAN BE SEEN AT: HTTP://WWW.SUBARUOUTBACK.ORG/FORUMS/66-PROBLEMS-MAINTENANCE/79345-2013-SUNGLASS-HOLDER-NOT-WORKING.HTML

SeatsFire
Filed May 12, 201794,000 milesCT

I TOOK THE CAR INTO DEALERSHIP SERVICE TO REPORT AN ELECTRICAL DRAIN ON THE BATTERY, REQUIRING THE CAR TO BE JUMPED STARTED IF LEFT SEVERAL DAYS PARKED. SERVICE DEPARTMENT TESTED ELECTRICAL SYSTEM AND REPLACED THE BATTERY. CAR WAS PARKED IN THEIR LOT FOR SEVERAL HOURS AND ON RETURN THE CAR WAS WAS FOUND TO BE HEAVILY DAMAGED BY SMOKE AND FIRE FROM PASSENGER SEAT. THE CAR WAS TOTALED BY MY INSURANCE COMPANY.

Engine
Filed May 7, 201710,000 milesNJ

EVER SINCE WE BOUGHT THIS VEHICLE, ABOUT EVERY 2,000 MILES THE ENGINE OIL SEEMS TO VANISH, AND I HAVE TO ADD ABOUT A QUART. I RUN THROUGH ABOUT 7 QUARTS A YEAR. WHEN I BOUGHT THE CAR, I ASKED THE DEALER WHY THE OIL DIPSTICK INDICATED THE OIL LEVEL WAS WAY ABOVE THE FULL LEVEL. THE DEALER JUST SAID IT MUST HAVE BEEN FILLED TOO MUCH IN THE LAST OIL CHANGE. I THINK IT WAS OVER FILLED SO I WOULDN'T NOTICE IT LEAKING OUT UNTIL A FEW MONTHS AFTER I BOUGHT THE CAR. I HAVE TO KEEP A SPARE QUART IN THE CAR AT ALL TIMES. IF THE DASHBOARD WARNING LIGHT EVER FAILS, I'M WORRIED I COULD SEIZE THE ENGINE.

Fuel/Propulsion System
Filed Apr 7, 201762,000 milesPA

ISSUE: OCCASIONAL NON-RESPONSE WHEN DEPRESSING THE ACCELERATOR. 1ST OCCURRENCE ABOUT THREE WEEKS AGO HAPPEN WHEN I STOPPED FOR A LIGHT AND THEN ATTEMPTED TO ACCELERATE. DEPRESSING THE PEDAL HAS NO RESPONSE, ATTEMPTED THIS THREE TIMES. THE RPM GAUGE REFLECTED IT WAS RUNNING. I TURNED ON THE CAR AND STARTED IT AGAIN AND IT WORKED. 2ND OCCURRENCE HAPPENED AGAIN AFTER A STOP. SAME AS ABOVE. 3RD OCCURRENCE MAY 6 2017 RETURNING FROM BWI IN BALTIMORE ON THE INTERSTATE, I WAS IN HEAVY TRAFFIC. I HAD TO SLOW QUICKLY FOR A TRUCK AND THEN SAW AN OPENING IN THE LEFT LANE AND PULLED OUT INTO THE LEFT LANE AND ATTEMPTED TO ACCELERATE WITH NO RESPONSE. A CAR MOVING FAST IN THE LEFT LANE ALMOST HIT ME SINCE I COULD NOT ACCELERATE. I PUMPED THE ACCELERATOR TWICE AND IT THEN ACCELERATED. 4TH OCCURRENCE MAY 6TH 2017 DEPARTING A PARKING LOT I WAS MOVING SLOWLY THEN ATTEMPTED TO ACCELERATE AND EXPERIENCED A DELAYED RESPONSE. PUMPED THE PEDAL TWICE TO GET THE RESPONSE. WENT TO A SUBARU DEALER AFTER THE FIRST TWO OCCURRENCES AND THEY SAID THEY COULD NOT IDENTIFY THE PROBLEM. THE DEALER CALLED AGAIN AND REQUESTED WE BRING THE CAR IN AGAIN APRIL11TH. A WEB SEARCH REVEALED ABOUT 24 OTHER LIKE OCCURRENCES WITH OUTBACK ABOUT THE SAME YEAR AND MAKE.

Exterior Lighting
Filed Apr 5, 2017ID

EXCESSIVE HEADLIGHT BULB FAILURE. REPLACEMENT OF BOTH DRIVER AND PASSENGER SIDES ON A MORE THAN ACCEPTABLE FREQUENCY. THIS HAS BEEN REPORTED TO DEALERSHIP VEHICLE WAS PURCHASED FROM NEW. BULBS HAVE BEEN REPLACED BY THEM AND ALSO BY MYSELF NUMEROUS TIMES SINCE VEHICLE WAS PURCHASED OCTOBER 2012.

Unknown or Other
Filed Mar 8, 2017PA

I HAVE ONE OF THE SURRAUS THAT HAVE THE OIL CONSUMPION PROBLEM. HAVE HAD 2 OIL CONSUMPION TEST AT 2 DIFFERENT SUBARU DEALERS AND HAVE PROVED THAT THEY OVERFILLED THE OIL INTO MY CAR. HOW DO I GET A FAIR TEST. WHY ISN'T THIS PROBLEM A SAFETY RECALL? THE PROBLEM AFFECTS THE OIL RINGS, PISTONS AND SMALL BLOCK OF ENGINE. OIL IS BEING WASTED FROM THIS PROBLEM ACROSS THE US. MY CAR LOSS SO MUCH VALUE BECAUSE OF THIS I CAN'T SELL IT. PROBLEM WILL IN TIME CAUSE PROBLEMS WHEN DRIVING. HELP

Exterior Lighting
Filed Mar 6, 201760,000 milesNJ

SINCE OWNING THIS VEHICLE, I HAVE REPLACED THE LOW BEAM HEADLIGHTS FIVE TIMES, HIGH BEAMS THREE TIMES, FRONT RUNNING LIGHTS FOUR TIMES, REAR BRAKE LIGHTS TWICE, AND REAR RUNNING LIGHTS FIVE TIMES. SUBARU HAS OFFERED TO REIMBURSE ME FOR THE LIGHTS, BY SENDING THEM THE RECEIPTS. ALTHOUGH THIS IS ADMIRABLE, I'M WORRIED ABOUT ELECTRICAL FAILURES AND SMALL FIRES FROM SHORT CIRCUITS.

Visibility/Wiper
Filed Feb 1, 2017NV

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V694000 (VISIBILITY) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Power Train
Filed Jan 25, 201794,000 milesNY

ON 11/24/16 WHILE TRAVELING AT HIGHWAY SPEEDS, (60- 65 MPH), ON THE PA.TURNPIKE MY 2013 SUBARU OUTBACK 2.5I, WITH THE CVT TRANSMISSION AND 94,000 MILES ON THE CAR, SUFFERED A CATASTROPHIC TRANSMISSION FAILURE. WITH NO WARNING, OTHER THAN SOMEWHAT HIGHER THAN NORMAL ENGINE RPMS, THE TRANSMISSION, WITH VERY LOUD NOISES AND SHAKING THE CAR, ALL 4 WHEELS LOCKED UP. THIS RESULTED IN THE CAR SKIDDING SOMEWHERE BETWEEN 200 AND 300 FEET. JUST BEFORE THE CAR STOPPED SKIDDING, THERE WAS ONE LAST LOUD BANG/CLANGING/ SHAKING OF THE CAR. WE WERE EXTREMELY FORTUNATE IN THAT THERE WAS LITTLE TRAFFIC AT THE TIME, AND WE AVOIDED ANY COLLISION DAMAGE OR PERSONAL INJURIES. THE CAR HAD TO BE TOWED OFF THE HIGHWAY. WHILE BEING LOADED ONTO THE FLATBED TRUCK, THE FRONT WHEELS WERE LOCKED UP, WHILE THE REAR WHEELS WERE TURNING. THIS WAS WITH THE ENGINE RUNNING, AND THE TRANSMISSION IN NEUTRAL. I HAD TO HAVE MY CAR TOWED 300 MILES BACK HOME TO A LOCAL SUBARU DEALERSHIP. ( NOT WHERE I HAD PURCHASED THE CAR NEW) THE INITIAL DIAGNOSIS FROM THE DEALER WAS THAT THE TRANSMISSION FLUID HAD BEEN CONTAMINATED BY GEAR LUBE. THEY BASED THIS ON A VISUAL EXAMINATION OF THE CVT FLUID FROM MY CAR. THIS WAS DISPROVED BY MY HAVING THE CVT FLUID ANALYZED BY AN INDEPENDENT LAB. THEIR CONCLUSIONS WERE THAT THE FLUID HAD BEEN SEVERELY OVERHEATED, AND THE VISCOSITY CHANGED TO WHERE IT NO LONGER PROVIDED PROPER LUBRICATION AS OF 1/24/17, SUBARU OF AMERICA,(CORPORATE OFFICES) HAS DENIED MY CLAIM OF A DEFECTIVE TRANSMISSION,

Engine
Filed Jan 17, 201748,000 milesWA

ON MULTIPLE OCCASIONS, THE VEHICLE STALLED, AS IN THE ENGINE DIED. THIS IS AN INTERMITTENT PROBLEM. USUALLY IT HAPPENS WHEN THE VEHICLE IS STARTED, THE ENGINE WILL DIE, THIS WILL HAPPEN 2-3 TIMES ON EACH OCCURRENCE. IT DOES EVENTUALLY START AND RUN CORRECTLY. A SIMILAR ISSUE OCCURS WHEN COMING TO A STOP. THE ENGINE WILL "FLUTTER" ALMOST DIE AND THEN RESUME NORMAL OPERATION. SO FAR IT HAS NOT LEFT US STRANDED, HOWEVER, I AM CONCERNED AS TO WHAT THE PROBLEM MIGHT BE AND AT WHAT POINT WILL IT STALL AND NOT START AGAIN. I PLAN ON TAKING IT TO MY DEALERSHIP AND HAVE THEM LOOK AT IT, HOWEVER, THE ENGINE LIGHT HAS NOT COME ON SO I DON'T EXPECT THE COMPUTER HAS STORED ANY CODES FOR THE MECHANIC TO BE ABLE TO TROUBLESHOOT.

Power Train
Filed Dec 28, 201663,000 milesCA

EXCESSIVE OIL USAGE, REGULARLY OCCURS WITHIN 6000 MILES OF OIL CHANGE BURNS ONE QUART OF SYNTHETIC ENGINE OIL. ALSO NOTE BUSHING IN DRIVERS SIDE LOWER CONTROL ARM HAS FAILED AS OF 50,000.

Visibility/Wiper
Filed Dec 7, 201645,000 milesIL

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. WHEN THE FRONT WINDSHIELD WIPERS WERE ACTIVATED, THE WIPERS FAILED TO OPERATE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V694000 (VISIBILITY). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000. PARTS DISTRIBUTION DISCONNECT.

Engine
Filed Sep 22, 2016CA

2013 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO EXCESSIVE OIL CONSUMPTION PROBLEMS AFTER REPLACEMENT OF OIL SENDING UNIT. *SMD THE CONSUMER STATED HE WAS EXPERIENCING EXCESSIVE OIL CONSUMPTION, BEFORE THE OIL SENDING UNIT WAS REPLACED. OVER THE NEXT FEW YEARS, THE OIL LIGHT ILLUMINATED AT AN INCREASING RATE. THE CONSUMER STATED THE DEALER ATTEMPTED TO MASK THE PROBLEM BY OVER-FILLING THE RESERVOIR, TELLING THE AMOUNT OF OIL CONSUMER WAS NORMAL, ETC.*JB

Vehicle Speed Control
Filed Aug 11, 201625,000 milesVT

CRUISE CONTROL BUG. IF I DECREASE MY SPEED BY 3 OR MORE MPH IN RAPID SUCCESSION, THE CRUISE CONTROL RESETS TO THE ORIGINAL SPEED, I.E. THE CRUISE CONTROL SPEED CHANGES FROM 60 TO 59 TO 58 TO 57 TO 56 TO 60. THIS SEEMS LIKE A DANGEROUS BUG SINCE IT CAUSES UNINTENDED ACCELERATION. I HAVE A VIDEO THAT I CAN SHARE FOR DOCUMENTATION.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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