Page 9 of 14 · complaints 401–450 of 653

2011 Subaru Outback complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Air Bags
Filed Oct 27, 2016CA

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Exterior Lighting
Filed Oct 27, 201680,000 milesCT

I HAVE REPLACED BOTH LEFT & RIGHT SIDE HEADLIGHT LOW BEAM BULBS AT LEAST 6-7 TIMES SINCE THE CAR WAS NEW. ONE OCCASION THEY WERE BOTH OUT AND MY WIFE DROVE HOME WITH ONLY THE PARKING LIGHTS ON (SHE SAID "IT SURE IS DARK ON ROUTE 9A"). I'M NOT SURE I SAVED ALL THE RECEIPTS, BUT I BET AUTOZONE HAS RECORDS WITHMY REWARDS ACCOUNT.

Power Train
Filed Oct 27, 2016107,000 milesPA

MY 2011 OUTBACK HAS RECENTLY STARTED STALLING OUT AT STOP SIGNS. IT WILL STALL 5 TIMES IN 2 MILES. IT STARTS RIGHT BACK UP BUT WILL STALL AGAIN AT THE NEXT LIGHT OR STOP SIGN (LOCAL STREETS). APPARENTLY SUBARU HAS A SERVICE BULLETIN 16-90-13R THAT INDICATES THIS PROBLEM IS A POOR DESIGN OF THE TORQUE CONVERTER. I'VE READ MANY SIMILAR ACCOUNTS ON LINE. SUBARU SHOULD ISSUE A RECALL. IT'S AN EXPENSE REPAIR AND A SAFETY HAZARD.

Air Bags
Filed Oct 18, 2016FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS UNAVAILABLE.

Air Bags
Filed Oct 17, 2016SC

"AIRBAG RECALL" THIS RECALL WAS IN JUNE AND SUBARU IT NOT TAKING ANY APPOINTMENTS TO FIX THE PROBLEM.

Exterior Lighting
Filed Oct 13, 2016TN

MULTIPLE HEAD LIGHT FAILURES ROTATES BETWEEN DRIVERS SIDE AND PASSENGER SIDE AT LEAST ONE LIGHT GOES OUT VERY THREE MONTHS.

Exterior Lighting
Filed Oct 13, 2016TN

MULTIPLE HEADLIGHT FAILURE SINCE CAR WAS NEW. ATLEAST ONE HEADLIGHT GOES OUT EVERY THREE MONTHS.

Engine
Filed Oct 12, 2016118,000 milesCA

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE DRIVING OR WHEN COMING TO A SUDDEN STOP, THE VEHICLE WOULD STALL. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO COULD NOT DIAGNOSE THE ISSUE. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 118,000.

Air Bags
Filed Oct 11, 2016NY

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Oct 11, 2016CA

TAKATA RECALL - HAVE BEEN WAITING FOR OVER 3 MONTHS FOR THE LOCAL DEALER TO ACQUIRE PARTS AND FIX THE PROBLEM. AS OF THIS MORNING, THEY STILL HAVE NO IDEA WHEN THEY WILL HAVE THE PARTS AVAILABLE TO FIX OUR VEHICLE.

Air Bags
Filed Sep 23, 2016CA

TAKATA RECALL: INFORMED THAT NO ONE CAN SIT IN THE PASSENGER SEAT UNTIL PARTS ARE REPLACED AND THAT THERE ARE NO PARTS AVAILABLE. OUR NORMAL USAGE OF THE VEHICLE REQUIRES LOADING IN THE BACK AND A DRIVER AND PASSENGER IN THE FRONT. LOCAL SUBARU DEALERS HAVE BEEN UNABLE TO FIND US A LOANER VEHICLE FOR USE UNTIL OUR VEHICLE IS FIXED. THIS IS UNACCEPTABLE.

Air Bags
Filed Sep 21, 2016CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Sep 3, 201681,000 milesPA

WHILE DRIVING, IF YOU HAVE TO STOP QUICKLY AND STEP ON THE BRAKES HARD THE CAR ENGINE STALLS. THIS PUTS THE CAR IN JEOPARDY OF BEING HIT FROM BEHIND AND INJURY TO THE PASSENGERS. THIS HAS HAPPENED MULTIPLE TIMES OVER THE PAST COUPLE OF MONTHS AT VARIOUS SPEEDS - BOTH LOW SPEED AND HIGHWAY SPEED.

Service Brakes
Filed Sep 1, 201683,000 milesWA

TWICE IN JULY THE ELECTRONIC PARKING BRAKE WOULD NOT RELEASE. THE CAR WAS STOPPED AT THE TIME. AFTER ABOUT 15 MINUTES THE PARKING BRAKE WOULD RELEASE. AFTER THE SECOND OCCURRENCE THE DASH WARNING LIGHT FOR BRAKES FLASHED FOR ABOUT 50 MILES. MY LOCAL DEALER DIAGNOSED IT AS A FAILED ELECTRONIC PARKING CONTROL MODULE. THIS SEEMS TO BE A PROBLEMATIC DESIGN IF THIS WERE TO ENGAGE WHILE THE CAR WAS IN MOTION.

Air Bags
Filed Aug 29, 2016NC

SAID I COULD NOT HAVE ANYONE RIDE IN PASSENGER SEAT TILL FIXED. THIS IS UNACCEPTABLE AND HAD BEEN OVER A MONTH WITH NO WORD ABOUT WHEN PARTS ARE READY. WE HAVE TO USE PASSENGER SEAT. SUBARU NEEDS TO PROVIDE A RENTAL OR OTHER TRANSPORTATION. ASAP.

Exterior Lighting
Filed Aug 29, 201693,000 milesNY

RIGHT BACK BRAKE LIGHT BLEW OUT. CAR HAS BEEN HAVING ALOT OF VARIOUS LIGHTING PROBLEMS SINCE PURCHASED IN 2011. NOT SURE WHEN IT BLEW OUT, SOMEONE IN A PARKING LOT TOLD ME IT WAS OUT.

Air Bags
Filed Aug 29, 2016OH

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electrical System
Filed Aug 27, 201662,000 milesPA

FREQUENT REPLACEMENT OF LOW BEAM BULBS. NOT EASY TO REPLACE AND SUBARU SERVICE BEST EQUIPPED TO DO PROCEDURE. LABOR COSTS AT VARIOUS DEALERS FOR THIS SERVICE WIDELY VARY AND CAN INCREASE WITHOUT REASON. SUBARU OF AMERICA RECENTLY SENT OUT LETTER SAYING WARRANTY ON BULBS HAS BEEN EXTENDED (NOT THAT THERE IS ISSUE WITH ELECTRICAL SYSTEM). SOA WILL REPLACE OR REFUND, HOWEVER, THIS DOES NOT SOLVE THE ISSUE OF CONTINUED (PERCEIVED) DEFICIENCY IN THE LIGHTING SYSTEM OVERALL AND REFUND REQUIREMENTS ARE VERY STRINGENT PER THE LETTER THEY SENT. I CONSIDER THIS ISSUE AS A SAFETY DEFECT. WE HAVE BOTH AN OUTBACK AND LEGACY THAT ARE BOTH AFFECTED BY THIS. HAVE OWNED LEGACY SINCE NEW AND REPLACED BOTH BULBS FOUR TIMES SINCE TAKING OWNERSHIP. HAVE TRIED OTHER BRAND BULBS TO NO BETTER RESULT (HENCE MY BELIEF IT IS ELECTRICAL SYSTEM). PER ONE OF THE SERVICE ADVISORS I'VE SPOKEN TO IN THE PAST, THE SYSTEM IS DESIGNED SUCH THAT WHEN ONE BULB BURNS OUT, MORE CURRENT FLOWS TO THE ONE BULB STILL WORKING AND WILL BURN IT OUT PREMATURELY (FURTHERING MY BELIEF THAT IT IS A SAFETY ISSUE). THEY SAID THIS IN RECOMMENDING REPLACEMENT OF BOTH BULBS AT ONCE. WOULD LIKE TO SEE RECALL OR GREATER EFFORT ON SOA'S PART.

Air Bags
Filed Aug 12, 2016OH

TAKATA RECALL. SUBARU AND TAKATA AIRBAG PROBLEMS. MY OUTBACK HAS A RECALL AND I CALLED SUBARU CORPORATE ABOUT A WEEK AGO. I TALKED TO SOMEONE BECAUSE MY WIFE IS PREGNANT AND DRIVES OUR 4 YEAR OLD GIRL IN THE CAR. MY WIFE DOESN'T FEEL SAFE DRIVING THE CAR (THE DETAILS OF THE RECALL ARE OUTLINED BELOW). IT MAY BE UP TO 3 MONTHS UNTIL THEY GET THE PART TO FIX IT. I WAS TOLD BY SUBARU CORPORATE TO GO TO THE LOCAL SUBARU DEALERSHIP AND THEY COULD GET US A CAR FROM THEIR FLEET OR A RENTAL FROM ENTERPRISE. WHEN I WENT TO THE DEALERSHIP I WAS PUT ON A WAITING LIST. I CALLED BACK TO CORPORATE - THEY CALLED THE DEALERSHIP AND THEN I WAS TOLD THAT THE DEALERSHIP DOESN'T USE ENTERPRISE AND ONLY HAS THEIR OWN FLEET. I ASKED IF WE COULD GET A RENTAL CAR AND GET REIMBURSED AND THEY SAID NO. NO RESOLUTION YET.

Suspension
Filed Jul 26, 201650,000 milesFL

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVIGN AT LOW SPEEDS, A DIVOT WAS ENCOUNTERED AND CONTROL OF THE VEHICLE WAS LOST. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BALL JOINTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LINKS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN AGAIN TO THE INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STRUTS AND SUPPORT BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE CONTACT STATED THAT UPON INDIVIDUAL INSPECTION THEY FOUND THE STRUT AND SUPPORT BEARING WAS NOT THE CORRECT SIZE FOR THE VEHICLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. VIN WAS NOT PROVIDED. UPDATED 11/01/16*LJ *CN

Electrical System
Filed Jul 21, 201659,500 milesMD

I HAVE REPLACED THE PASSENGER SIDE LOW BEAM LIGHTS MULTIPLE TIMES ALSO WHEN I STARTED THE CAR THE BRAKE LIGHT, TRACTION CONTROL LIGHT, AND MULTIPLE OTHER LIGHTS STARTED BLINKING WHILE DRIVING. THIS SCARED ME VERY MUCH. THE OWNERS MANUAL SEEMED TO IMPLY BRAKE FAILURE AND TO STOP IMMEDIATELY, WHICH I DID. CALLED AAA AND THEY TOWED MY CAR TO THOROUGHBRED TRANSMISSION IN LAUREL. THEY CHECKED THE CODES AND NOTHING MADE SENSE TO THEM. THE CALLED SUBARU AND DESCRIBED THE PROBLEM ANS SUBARU SAID IT WAS A SOFTWARE PROBLEM AND IT NEEDED TO UP UPGRADED. SINCE I HAD AN EXTENDED WARRANTY WITH SUBARU I TOOK THE CAR TO THEM. I ALSO TOOK THE SUBARU WVU31 BULLETIN WITH ME. SUBARU SAID THEY DID NOT SEE THE CODES AND EVEN THOUGH I TOOK THE THOROUGHBRED DOCUMENTATION WITH ME THEY REFUSED TO UPGRADE THE SOFTWARE. IT IS CLEAR THAT SUBARU WAS NOT INTERESTED IN FIXING THE ISSUE, REFUSED TO ACCEPT THE WARRANTY AND CHARGED ME $70.00. SO NEXT TIME THIS DOES THE SAME THING AND I KEEP DRIVING I MAY IN FACT HAVE A SERIOUS PROBLEM BUT NOT KNOW IT. I NEED SUBARU TO INSTALL THE SOFTWARE UPGRADE.

Exterior Lighting
Filed Jul 16, 2016ME

HAVE TO REPLACE A LOW BEAM LIGHT EVERY YEAR, JUST ON THE PASSENGERS SIDE. WHEN CHANGING BULB I WEAR GLOVES ,NOT TO TOUCH MY SKIN ON THE BULB. THERE REALLY SHOULD BE A RECALL ON THIS. EVERY TIME I GET A BULB THEY SAY SUBARU IS KNOWN FOR THIS. THIS HAPPENS EVERY YEAR SINCE I PURCHACE THE CAR.

Exterior Lighting
Filed Jul 7, 2016115,206 milesNC

I HAVE REPLACED MANY HEADLIGHT BULBS. NOW IT SEEMS, I AM REPLACING A HEADLIGHT BULB ABOUT EVERY 3 MONTHS!

Exterior Lighting
Filed Jun 16, 2016PA

MY LOW BEAM HEADLIGHTS BOTH WENT OUT AT THE SAME TIME. AFTER SOME RESEARCH, IT APPEARS THAT THIS IS A PROBLEM WITH THE VEHICLE.

Exterior Lighting
Filed Jun 14, 201632,000 milesCA

LOW BEAM HEADLIGHTS BURN OUT - CONTINUING PROBLEM AND REPLACEMENT INVOLVES A POORLY DESIGNED ACCESS METHOD REQUIRING REMOVAL OF WHEEL WELL PLASTIC TO GET TO THE LIGHT BULB. VEHICLE IS NOT SAFE WITH LIGHTS THAT BURN OUT

Service Brakes
Filed Jun 13, 201646,745 milesNV

ON 06/12/2016, I ATTEMPTED TO ACTUATE THE ELECTRONIC BRAKE, TO NO AVAIL ONCE AGAIN. PARKING ON A HILL IS RATHER RISKY WITH THIS VEHICLE AS THE PARKING BRAKE DOES NOT FUNCTION MOST OF THE TIME, SOMETHING I HAVE NEVER EXPERIENCED IN 50 YRS OF DRIVING USING A MANUAL PARKING BRAKE. SO I HAVE MADE MY OWN PARKING BRAKE (SEE ATTACHED).

Service Brakes
Filed Jun 3, 201646,700 milesNV

ONCE AGAIN THE ELECTRONIC PARKING BRAKE IS NON-FUNCTIONAL. THE 'BRAKE' LIGHT IS FLASHING ON THE INSTRUMENT PANEL AND THE [XXX] PARKING BRAKE DOES NOT FUNCTION. MY WIFE SAYS "I NEED A DEPENDABLE VEHICLE". OBVIOUSLY THIS VEHICLE DOES NOT QUALIFY. THE AUSTRALIANS AND RECALLED THIS BRAKE FOR YEAR 2015 AND WILL PROBABLY DO SAME FOR OTHER YEARS. ATTACHED YOU WILL SEE A LIST OF THE DIAGNOSTIC TROUBLE CODES (DTCS) FOR THIS PROBLEM. IT IS A LONG LIST. THIS IS FAULTY DESIGN, PURE AND SIMPLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Exterior Lighting
Filed Jun 3, 2016TX

LOW BEAM HEADLIGHTS BURN OUT APPROXIMATELY EVERY 3-6 MONTHS. ABOUT TO REPLACE A BULB FOR THE 6TH TIME.

Service Brakes
Filed May 30, 201646,705 milesNV

ON 5/30/16 THE ELECTRONIC BRAKE WAS NON-FUNCTIONAL AGAIN. IT WOULD NOT ENGAGE. THE "BRAKE" LIGHT WAS FLASHING ON THE DASHBOARD. I WAS PARKED ON A HILL AND COULD NOT ENGAGE THE PARKING BRAKE DUE TO MALFUNCTION. WHAT IF THE TRANSMISSION COG COULD NOT HOLD THE CAR? IT WOULD HAVE ROLLED DOWN THE HILL AND DONE UNTOLD DAMAGE. THIS ELECTRONIC PARKING BRAKE SHOULD BE RECALLED AS IT IS DANGEROUS AS A CRITICAL SAFETY ELEMENT OF THE CAR. THE 2015 OUTBACK HAS BEEN RECALLED IN AUSTRALIA FOR THIS VERY ISSUE.

Service Brakes
Filed May 28, 201646,700 milesNV

THE ELECTRONIC PARKING BRAKE ON THIS VEHICLE DOES NOT WORK MOST OF THE TIME. LAST EVENING IS AN EXAMPLE. PARKED ON SLOPE IN DRIVEWAY AND ENGAGED THE PARKING BRAKE. WHEN TIME TO LEAVE THE BRAKE COULD NOT BE DISENGAGED. IT WAS LOCKED UP. HAD TO MANUALLY DECOUPLE THE PARKING BRAKE WITH SPECIAL TOOL. MOST OF THE TIME THIS BRAKE CANNOT BE ENGAGED AS ELECTRICAL SYSTEM IS UNRESPONSIVE. THE "BRAKE" DASH LIGHT JUST FLASHES AND A 'CHIRP' IS HEARD WHEN THE BUTTON IS PUSHED. PARKING BRAKES ARE TERRIBLY IMPORTANT IN HILLY ENVIRONS. THIS IS A SAFETY HAZARD AND THE VEHICLE SHOULD BE THUS RECALLED/REDESIGNED TO A MORE DEPENDABLE SYSTEM (IE. MANUAL LEVER/CABLE BRAKE).

Power Train
Filed May 28, 201694,000 milesMI

CAR STALLS TO COMPLETE STOP MOTOR STOPS AND CAR IS DEAD LEAVING MY WIFE AND 3 YEAR OLD IN THE MIDDLE OF AN INTERSECTION FOR CARS TO NEARLY HIT TILL SHE PUTS IT IN PARK TO RESTART CAR I HAVE READ, IT IS THE TORK CONVERTER IT NEEDS TO BE RECALLED AS A SAFETY CONCERN !!!!!

Service Brakes
Filed May 28, 201646,600 milesNV

70% OF THE TIME I TRY TO ACTIVATE THE ELECTRONIC PARKING BRAKE, THE COMPUTER JUST 'CHIRPS' AND THE 'BRAKE' LIGHT ON THE DASH BLINKS. THE PARKING BRAKE IS NOT ACTUATED THUS THE VEHICLE IS AT RISK OF ROLLING DOWN A HILL WITH NOONE AT THE WHEEL. THIS SYSTEM SHOULD BE RECALLED AT LEAST AND REDESIGNED TO A HIGHER STANDARD OF DEPENDABILITY. IT IS A BRAKE FOR GOD'S SAKE!!

Exterior Lighting
Filed May 20, 201675,000 milesVA

REPLACED LOW BEAM HEAD LIGHT ON PASSENGER SIDE,8MONTHS LATER NEEDS TO BE REPLACED AGAIN. THIS ALSO AFFECTS THE DAYTIME DRIVING LIGHTS EVEN THOUGHT THE HIGH BEAM LIGHTS ARE USED AT A REDUCED POWER FOR DRIVING LIGHTS. HIGH BEAM NOW DOES NOT WORK ON PASSENGER SIDE. THIS HAPPENS IN ALL OPERATING CONDITIONS,WITH OR WITHOUT AUTOMATIC LIGHT CONTROL ON OR OFF.

Exterior Lighting
Filed May 19, 2016CA

THE HEADLIGHTS HAVE FAILED SEVERAL TIMES. THE DEALER HAS REPLACED THEM, BECAUSE, DUE TO THE FRONT END DESIGN, IT IS IMPOSSIBLE TO DO IT YOURSELF. THE DEALER STATED THAT THE HEADLIGHTS FAIL BECAUSE THE FRONT END DESIGN ALLOWS THE LIGHTS TO OVERHEAT.

Exterior Lighting
Filed May 17, 2016OH

I HAVE TO REPLACE MY LOW-BEAM HEADLIGHT EVERY 3-4 MONTHS AT A VERY EXPENSIVE COST. THIS IS VERY FRUSTRATING AND A SEVERE SAFETY ISSUE.

Exterior Lighting
Filed May 16, 201658,000 milesNV

WE HAVE OWNED THIS SUBARU SINCE NEW. THE ORIGINAL HEADLIGHT BULBS BURNT OUT AT 58,000 MILES. SINCE THEN I HAVE HAD TO REPLACE THE BULBS EVERY TWO TO THREE MONTHS, USING THE SUBARU RECOMMENDED H7 BULBS FROM SYLVANIA. THE CAR HAS BURNT THROUGH AT LEAST ONE DOZEN LIGHT BULBS.

Power Train
Filed May 15, 201689,300 milesPA

VEHICLE INTERMITTENTLY SHUDDERS AND STALLS WHEN COMING TO FULL STOP, REQUIRING SHIFT TO PARK OR NEUTRAL TO RESTART. FREQUENCY OF OCCURRENCE IS RAPIDLY INCREASING. DEALER CITED SERVICE BULLETIN 16-90-13R AND REPLACEMENT OF THE TORQUE CONVERTER IS NECESSARY TO CORRECT THE PROBLEM.

Air Bags
Filed May 4, 2016NE

THE PASSENGER SEAT AIRBAG INDICATOR, WITH AN ADULT SITTING IN THE SEAT, RANDOMLY SHOWS THE AIRBAG ON/OFF. THERE IS NO CONSISTENCY TO WHETHER THE AIRBAG WILL SHOW AS FUNCTIONING, WHICH MAKES THE SYSTEM NON-FUNCTIONING BY ANY MEASURE. THIS IS A KEY SAFETY FEATURE THAT SUBARU ADVERTISES AND SELLS VEHICLES BY AND IT SIMPLY DOES NOT FUNCTION. SUBARU HAS NOT ACKNOWLEDGED THAT THERE IS AN ISSUE AND THEIR SERVICE DEPARTMENT CLAIMS THAT THEY CANNOT FIND AND ERROR CODE INDICATING THERE IS AN ISSUE. THE IMPLICATION BEING THAT I AM MAKING UP THE ISSUE. THIS SEEMS TO BE A SIMILAR ISSUE TO WHAT WAS OUTLINED IN THE 2012 SUBARU IMPREZA AIRBAG SENSOR RECALL. BOTH CASES INVOLVE THE PASSENGER AIRBAG SENSOR FAILING WITH AN ADULT SITTING IN THE SEAT. IF YOU NEVER KNOW IF THE AIRBAG IS GOING TO WORK, IT IS A FAILURE OF THE SYSTEM. THIS ISN'T A PROBLEM THAT IS GOING TO BE RECOGNIZED OR FIXED WITHOUT A MANDATORY RECALL OR A LAWSUIT.

Steering
Filed Apr 27, 201673,000 milesRI

I CAN NOT KEEP THE VEHICLE CENTERED ON THE HIGHWAY. THE CARS WANDERS RIGHT OR LEFT AND REQUIRES CONSTANT ADJUSTMENT. THE CAR DOES NOT RETURN TO CENTER AFTER A TURN, STEERING ADJUSTMENT IS REQUIRED. THIS IS A CONSTANT PROBLEM.

Power Train
Filed Apr 7, 2016107,102 milesNJ

VEHICLE STALLED ON INCLINES WHEN BRAKES WERE APPLIED CREATING A VERY DANGERS SITUATION. DEALER SIGHTED SERVICE BULLETIN 16-90-13R FOR DESIGN CHANGE TO THE CVT TORQUE CONVERTER BUT WOULD NOT ABSORB TOTAL COST OF REPAIR SINCE CAR HAS 107102 MILES AND OUT OF WARRANTEE. THIS SITUATION SHOULD CREATE A PRODUCT RECALL BEFORE SOMEONE IS SERIOUSLY INJURED.

Electrical System
Filed Apr 6, 201638,000 milesCA

STARTED VEHICLE AND CENTER COUNSEL WOULD NOT LIGHT UP. HEADLIGHTS AND FOG LIGHTS WORKED AND ELECTRIC WINDOWS WERE OK. SECOND INCIDENT: SAME AS FIRST - ALSO HEARD SOUND IN DASH THAT ACTED LIKE A LOOSE WIRE OR STRIPPED WIRE THAT HAD TOUCHED METAL AND SHORTED OUT. LATTER ON AFTER RESTING, THE ELECTRICAL CAME BACK TO THE COUNSEL.

Power Train
Filed Mar 20, 2016113,455 milesPA

WHILE DRIVING TO APPROACH A STOP THE CAR STUDDERS, BEGINS TO LOOSE ENGINE POWER AND STALLS. IT THEN REQUIRES THAT THE CAR MUST BE PLACED IN 'PARK', THE KEY TURNED TO THE 'OFF' POSITION AND THEN RESTARTED.

Exterior Lighting
Filed Feb 29, 201684,000 milesFL

I HAVE HAD TO HAVE THE HEADLIGHT BULBS (LOW-BEAMS) REPLACED A MINIMUM OF 4 TIMES OVER THE PAST TWO YEARS. THE PASSENGERS SIDE WAS FIRST...THEN A FEW MONTHS LATER THE DRIVER'S SIDE. THIS CONTINUES FOR NO APPARENT REASON. LAST NIGHT LEAVING WORK...THE PASSENGER SIDE IS OUT AGAIN. I CANNOT BELIEVE I AM THE ONLY SUBARU OWNER WHO HAS EXPERIENCED THIS PROBLEM. REPLACING THEM IS NO EASY TASK AS AFTER INVESTIGATING, YOU HAVE TO GO THROUGH THE WHEEL WELL TO GET TO IT. AGAIN...BOTH SIDES WILL NOW HAVE BEEN REPLACED 4 TIMES WITHING THE TWO YEARS. MINOR ISSUE COMPARED TO THE OTHER COMPLAINTS, BUT NEVERTHELESS A SAFETY ISSUE.

Power Train
Filed Feb 28, 201627,448 milesCA

WHILE COMING TO AT STOP VEHICLE WILL SHUTTER AND STALL! AT THE BEGINNING OF OUR OWNERSHIP OF THIS VEHICLE IT WOULD SHUDDER AND THE IDLE WOULD GO VERY LOW, ALMOST STALLING. NOW WHEN WE COME TO A STOP IT WILL STALL! THIS HAS BECOME VERY DANGERIOUS. THERE IS A TSB FROM SUBARU TSB 16-90-13, TSB 16-90-13R CHANGE DESIGN OF TORQUE CONVERTER FROM SOLID BUSHING TYPE TO NEEDLE BEARING TYPE. THRUST WASHER WEAR INSIDE THE TORQUE CONVERTER CAUSES RESTRICTION OF OIL PASSAGE USED TO BLEED OFF LOCK-UP CLUTCH APPLICATION PRESSURE.

Electrical SystemFire
Filed Feb 22, 201670,000 milesOH

ASCENDED STEEP HILL AND STOPPED AT STOP SIGN. PROCESSED TO DRIVE THROUGH INTERSECTION UPHILL. ALL LIGHTS ON DASH BEGAN TO FLICKER ON AND OFF AND CAR STALLED OUT GOING DOWN THE ROAD. AFTER THIS OCCURRED, I LOST ALL ELECTRICAL FUNCTIONS OF CAR. I WAS NOT ABLE TO RESTART CAR, PLACE CAR INTO PARK, APPLY EMERGENCY BRAKE, TURN ON HAZARD LIGHTS, AND THE POWER BRAKES AND STEERING WERE NOT PRESENT. I SPENT 5-7 MINUTES TRYING TO RESTART THE CAR AND TRYING TO FIGURE OUT A WAY TO STABILIZE THE CAR SINCE I WAS CURRENTLY GOING DOWN A STEEP HILL WITHOUT ANYWAY OF STABILIZING IT. AFTER THIS TIME, SMOKE BEGAN COMING OUT FROM UNDER THE HOOD. I HAD TO COAST CAR DOWN HILL INTO BUSY INTERSECTION AND TURN IT ONTO NEXT ROAD IN ORDER TO FIND A FLAT AREA TO STABILIZE CAR SO I COULD GET OUT OF IT. WHEN I GOT OUT, I BEGAN SEEING FLAMES DROP DOWN FROM FRONT DRIVER SIDE OF ENGINE AREA. THE CAR QUICKLY CAUGHT ON FIRE AND MOST OF THE ENGINE BURNT OUT BEFORE FLAMES WERE EXTINGUISHED. THE FIRE APPEARED TO START IN COMPUTER AREA. THIS CAR WAS BOUGHT NEW AND HAVE HAD NO PREVIOUS PROBLEMS WITH THE CAR, EXCEPT WE HAVE HAD TO CHANGE THE LOW BEAM HEADLIGHT BULBS SEVERAL TIMES WHILE OWNING IT. AFTER I WITNESSED MY CAR CATCH ON FIRE AND AFTERWARDS DISCOVERED SUBARU HAS A SERVICE BULLETIN FOR THE TORQUE CONVERTER, I BELIEVE THE HEADLIGHT ISSUE AND THE TORQUE CONVERTER ISSUES ARE ALL CONNECTED. I BELIEVE WHAT HAPPENED TO MY CAR IS THE TORQUE CONVERTER FAILED THAT DAY CAUSING AN OVER VOLTAGE/OVER DRAW OF POWER THAT WAS

Service Brakes
Filed Feb 21, 201686,000 milesNY

DRIVING ON HIGHWAY, APPROXIMATELY 55 MPH. BRAKE WARNING LIGHT CAME ON, BRAKES APPLIED, BRAKE PEDAL WENT TO FLOOR. VEHICLE PULLED OFF ROAD INTO PARKING LOT. VEHICLE TOWED TO SUBARU DEALER. VEHICLE INSPECTED, DEALER STATES REAR BRAKE LINE SEPARATED FROM COUPLING, DUE TO RUST AND CORROSION. DEALER FURTHER STATES THERE ARE NO REPLACEMENT BRAKE LINES AVAILABLE ANYWHERE IN NORTH AMERICA, NOR DO DEALERS HAVE ANY INVENTORY. D3ALER IS FORCED TO CRAFT BRAKE LINE TO RETURN VEHICLE TO SERVICE.

Engine
Filed Feb 8, 201635,000 milesND

MY VEHICLE HAS HAD 4 OF 6 IGNITION COULD FAIL DUE TO EXCESSIVE CORROSION WITHIN A SPAN OF MONTHS. FAILURE HAS RESULTED IN SUDDEN ENGINE FAILURE AND HESITATIONS CAUSING THE VEHICLE TO LOSE POWER UNPREDICTABLY AND FORCED US TO PULL OVER. SUBARU OF AMERICA HAS REFUSED TO REPAIR THESE COMPONENTS BECAUSE THEY ARE BEYOND THE 3 YEAR WARRANTY PERIOD. IT IS UNLIKELY THAT FOUR COMPONENTS WOULD ALL FAIL SIMILARLY WITHOUT A SERIOUS DEFECT IN THE PARTS OR A DESIGN FLAW IN THE AUTOMOBILE. THERE WERE TWO OCCURRENCES OF THIS FAILURE- ONE COIL FAILED IN SEPTEMBER 2014 AND THREE MORE FAILED IN DECEMBER 2015

Engine
Filed Feb 7, 201651,245 milesCA

SERVICE BULLETIN # 16-90-13 CAR STALLS WHEN COMING TO A STOP. THIS HAPPENS IN TRAFFIC AT STOP LIGHTS ANYWHERE I NEED TO MAKE A HARD STOP. THIS IS VERY DANGEROUS AND IT WOULD APPEAR THIS IS A MAJOR ISSUE FOR MANY OWNERS. THIS SHOULD BE A RECALL NOT JUST A SERVICE BULLITIN

Exterior Lighting
Filed Feb 1, 201686,000 milesNY

THIS IS 4TH TIME THAT THE HEADLIGHT BLOWS OUT. IF IT'S NOT THE HEADLIGHT ITS THE POINT LIGHTS. I FILED A COMPLAINT ON DEC. 04, 2015 ABOUT OTHER COMPLAINTS. JUST NOTICED THAT THE PASSENGER SIDE HEADLIGHT BLEW OUT AGAIN WHILE DRIVING ON LOCAL ROAD AT NIGHT THE OTHER NIGHT. JAN. 29, 2016. HIGH BEAMS WORK, LOW BEAM IS OUT. THIS IS GETTING FRUSTRATING AND SUBARU DEALER TELLS ME THERE ARE NOT RECALLS. I AM SICK OF PAYING AND TAKING TIME TO DRIVE 45 MINUTES TO THE DEALER TO GET THIS FIXED ALL THE TIME. PLEASE DO SOMETHING. I HAVE AN APPT. TOMORROW FEB. 2, 2016 WITH THE DEALER AGAIN TO FIX IT. THIS SEEMS TO BE AN ELECTRICAL PROBLEM.

Exterior Lighting
Filed Jan 23, 201673,000 milesPA

PURCHASED SUBARU OUTBACK 2011 NEW. AT APPROXIMATELY 65,000 MILES LOW BEAM FRONT HEADLIGHTS BEGAN TO BURN OUT QUICKLY: 4 REPLACED OVER ABOUT 14 MONTHS. EXPERIENCED AN EPISODE 1/8/16 WHERE ALL FRONT LIGHTS COMPLETELY FAILED IN THE PARK AND DRIVE POSITION BUT LEFT LOW BEAM HEADLIGHT WORKED INTERMITTENTLY WHEN CAR WAS IN REVERSE. ALL FRONT HEADLIGHTS BUT 2 WORKED THE FOLLOWING DAY WHEN AT THE DEALERSHIP. BRAKE/REAR CAR LIGHTS ALSO STOPPED WORKING INTERMITTENTLY DURING THE TIME THE AUTO EXPERIENCED TOTAL FRONT HIGH, PARKING AND LOW BEAM FAILURE. WHETHER OR NOT REAR CAR LIGHTS WORKED WAS ALSO AFFECTED BY WHETHER CAR WAS IN DRIVE, PARK OR REVERSE AT TIMES.THIS DID NOT HAPPEN THE FOLLOWING DAY AT DEALERSHIP. REMEDY :SWITCH FOR BRAKE LIGHTS WAS REPLACED: THEY FELT IT COULD BE STICKING AT TIMES THUS CAUSING THE BACK LIGHTS INTERMITTENT FAILURE AND THE 2 FRONT HEADLIGHT BULBS WHICH WERE BURNED OUT WERE REPLACED.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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