STEERING WHEEL OF THE VEHICLE STARTED SHAKING BAD AROUND 500 MILES. IT IS A CONSTANT PULSATION LEFT/RIGHT. HAND/ARM PAINS AND ACHES WHILE TRYING TO HOLD THE STEERING WHEEL. THIS IS ALSO TERMED AS SHIMMY / STEERING WHEEL SHAKE PROBLEM AND SUBARU HAS 2 TSB IN EFFECT 05-50-10 AND 05-48-10. 05-50-10 (RFB) WAS PERFORMED. THAT DID NOT FIX THE ISSUE AND THE STEERING WHEEL STILL CONTINUES TO SHAKE. THEY HAVE NOT YET SCHEDULED 05-48-10 (BUNCH OF PARTS REPLACEMENT) FOR ME, BUT I HAVE A CASE OPENED WITH SOA (SUBARU OF AMERICA) - CASE # [XXX] IN ADDITION, DURING LONG MODERATE-SPEED TURNS LIKE HIGHWAY RAMPS, HIGHWAY ENTRANCES THE STEERING WHEEL PULSATES. IT FEELS LIKE THERE IS A "FREE-PLAY" GOING AROUND MID-TURN. ALSO, I WOULD HAVE TO HOLD THE STEERING WHEEL TIGHT OTHERWISE IT TENDS TO GO AWAY OR FLOAT. FROM WHAT I GET FROM OTHER OWNERS WHO GOT THIS TSB DONE, THE PROBLEM HAS NOT BEEN FIXED. SUBARU SEEMS TO BE MASKING THE PROBLEM RATHER THAN FIXING THE PROBLEM. [REFER LINK : HTTP://WWW.SUBARUOUTBACK.ORG/FORUMS/108-STEERING-WHEEL-SHAKE-ISSUES/] I AM YET TO GET THE MAJOR TSB DONE. SOA SAID PARTS WILL ARRIVE AT DEALER THIS WEEK. I WILL FOLLOWUP WITH MY DEALER ON THIS. I WANTED TO REPORT THIS AS A CRITICAL ISSUE SINCE I DO NOT BELIEVE THIS TSB WILL FIX MY PROBLEM (BASED UPON EXPERIENCE FROM OTHERS). PLEASE HELP TO ADDRESS THIS ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
2011 Subaru Outback complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →
VEHICLE STALLED OUT WHILE IN SECOND GEAR. LOST ALL POWER, PLUS POWER STEERING AND BRAKING. THIS IS THE SECOND TIME IT HAS HAPPENED. IT SEEMS TO HAPPEN SHORTLY AFTER TURNING VEHICLE ON AND AIR CONDITIONING IS ON. THIS HAPPENED WHILE I WAS ABOUT TO MAKE A TURN. I QUICKLY CLUTCHED AND TURNED THE VEHICLE BACK ON TO AVOID CRASHING. *TR
TL*THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 35-40 MPH THE STEERING WHEEL BEGAN TO VIBRATE; HOWEVER, HE CONTINUED TO DRIVE TO HIS RESIDENCE. HE CALLED AN AUTHORIZED DEALER TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE REPAIRED. THE DEALER ADVISED HIM THAT THE TIRES NEEDED TO BE BALANCED. THE FAILURE CONTINUED TO OCCUR. THE CONTACT SCHEDULED ANOTHER APPOINTMENT WITH THE DEALER NEXT WEEK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 7 AND THE CURRENT MILEAGE IS 500. UPDATED 09/28/10 *BF UPDATED 10/01/10
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2011 Subaru Outback → · Every Outback year → · How the figures are calculated →