Page 10 of 14 · complaints 451–500 of 653

2011 Subaru Outback complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Electrical System
Filed Jan 17, 201690,000 milesSC

HAVE OWNED THE VEHICLE SINCE NEW. AFTER ONE YEAR OF USE BEGAN HAVING TROUBLE WITH LOW BEAM HEADLIGHTS BURNING OUT. AT THIS TIME I HAVE REPLACED AT BOTH SIDES AT LEAST 5 TIMES. I DO NOT HAVE THIS AMOUNT OF TROUBLE WITH ANY OTHER VEHICLES. I ALWAYS USE GLOVES WHEN REPLACING THE LIGHTS. REPLACING THE BULBS IS NOT EASY AS YOU MUST GO THROUGH THE WHEEL WELL. THIS CAN LEAD TO DELAY ON REPLACING THE BULB. GIVEN THAT THEY FAIL FREQUENTLY, MY CONCERN IS THEY WILL BOTH FAIL AT THE SAME TIME. I AM NOT HAVING THIS ISSUE WITH THE HIGH BEAMS.

Exterior Lighting
Filed Jan 16, 201660,000 milesPA

LOW BEAM HEADLIGHT BULBS FAIL PREMATURELY. NECESSARY TO FREQUENTLY REPLACE (LESS THAN 12 MONTH SERVICE LIFE).

Power Train
Filed Jan 13, 2016142,000 milesNC

VEHICLE SHUDDERS AND STALLS OUT WHEN COMING TO A STOP AND/OR SLOWING DOWN. THE VEHICLE MUST BE PUT BACK INTO PARK AND RESTARTED BEFORE IT WILL MOVE. THIS HAPPENED TO ME FOUR TIMES TODAY. THIS POSES AN INCREDIBLY DANGEROUS THREAT TO ANYONE IN THIS VEHICLE OR AROUND THIS VEHICLE WHILE IN TRAFFIC. ANYONE IN THIS VEHICLE IS A SITTING DUCK FOR AN ACCIDENT BECAUSE YOU NEVER KNOW WHEN IT WILL STALL OUT. I AM APPALLED AT THE FACT THAT I HAVE SEEN SO MANY OF THESE SAME ISSUES BE REPORTED AND NOT RECALLED YET. OBVIOUSLY THIS IS A SAFETY ISSUE THAT MUST BE ADDRESSED...REALLY - DOES SOMEONE HAVE TO DIE OR GET SERIOUSLY INJURED FOR SOMEONE TO TAKE ACTION HERE??

Power Train
Filed Jan 5, 2016111,000 milesCA

MY OUTBACK IS STALLING AT RED LIGHTS AND SUDDEN STOPS. TOOK TO DEALERSHIP AND THEY SAID THE TORQUE CONVERTER IS FAILING. THEY SAID SUBARU IS AWARE OF THE PROBLEM. THIS NEEDS TO BE RECALLED DUE TO A SAFETY ISSUE. THERE ARE MANY WHO ARE HAVING THIS PROBLEM.

Electrical System
Filed Jan 1, 201680,000 milesMN

VEHICLE HAS REPEATED LOSS OF LIGHTING DUE TO FREQUENT HEADLIGHT BULB FAILURE. THE LOW BEAM LIGHT BULBS HAVE SUFFERED ELECTRICAL FAILURE 3 TIMES IN THE LAST 1.5 YEARS. BOTH SIDES OF THE VEHICLE HAVE BEEN AFFECTED EACH TIME AT THE SAME TIME. THE BULBS FAIL IN THE SAME MANNER EACH TIME, IN WHICH THE FILAMENT BREAKS OFF INSIDE THE BULB. THIS FAILURE IS TYPICAL OF EXCESSIVE VOLTAGES BEING APPLIED TO THE BULB, AND NOT OF "NORMAL WEAR." ALL 3 REPLACEMENTS, THE BRAND OF BULB WAS CHANGED TO DETERMINE IF A FAULTY BULB WAS MADE. HOWEVER THE ISSUE PERSISTS. CONTINUED FAILURE COULD RESULT IN AN ACCIDENT SHOULD THE UNPREDICTABLE FAILURE OCCUR AT NIGHT. PLEASE INVESTIGATE AS THIS FAILURE APPEARS TO BE COMMON AMONG MANY OWNERS.

Power Train
Filed Dec 31, 2015114,000 milesVA

VEHICLE STALLS WHEN BRAKING HARD WHEN COMING TO A STOP.

Exterior Lighting
Filed Dec 13, 201586,000 milesMN

HEADLIGHTS ON 2011 SUBARU OUTBACK CONTINUE TO BLOW. REPLACED ALL FRONT LIGHTS MULTIPLE TIMES. RECKLESS ENDANGERMENT OF THEIR CUSTOMERS AND WILL CAUSE CRASHES AS LIGHTS GO OUT WHILE DRIVING VEHICLE. SO FAR ONLY ONE HAS GONE OUT AT A TIME FOR I AM NOT HOLDING MY BREATH. APPEARS THAT THIS IS A VERY COMMON ISSUES THAT SUBARU FAILS TO STAND BEHIND THE ISSUE. CUSTOMERS SHOULD NOT BE FORCED INTO PURCHASING ONLY SUBARU REPLACEMENT PRODUCT TO ACHIEVE SAFETY. THIS SOUNDS LIKE EXTORTION SINCE IT APPEARS THE ONLY ANSWER IS TO PURCHASE SUBARU ORIGINAL BULBS . THIS IS GETTING FRUSTRATED AND I DO NOT HEAR OR SEE OF A RECALL FOR THE PROBLEM. I SEE ALOT OF COMPLAINTS, BUT AGAIN, NO RECALLS TO FIX THE PROBLEM. SUBARU KEEPS TAKING MY MONEY TO FIX THE PROBLEM

Power Train
Filed Dec 8, 201580,000 milesCT

THE CAR IS STALLING OUT WHEN THE BRAKES ARE APPLIED AS THIS HAPPENS EVERY TIME I COME TO A STOP. I HAVE TO PUT THE CAR IN PARK IN THE MIDDLE OF TRAFFIC TO RESTART IT. THIS IS EXTREMELY DANGEROUS AND CREATES A PUBLIC HAZARD. THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED ASAP BEFORE SOMEONE GETS KILLED. I BROUGHT THE CAR TO THE DEALER AS SOON AS THIS HAPPENED AND THEY TOLD ME THE VEHICLE NEEDS A NEW TORQUE CONVERTER TO THE TUNE OF $2600. UPON RESEARCHING THIS ISSUE, I FOUND SUBARU IS WELL AWARE OF THEIR PROBLEMATIC TORQUE CONVERTER SINCE THEY ISSUED A SERVICE BULLETIN REGARDING IT. THIS IS OBVIOUSLY FAULTY EQUIPMENT THAT SUBARU IS AWARE OF AND SHOULD MAKE GOOD ON. THIS CAR HAS 80,000 MILES ON IT AND HAS BEEN WELL MAINTAINED AS I BROUGHT IT BRAND NEW IN LATE 2011.

Exterior Lighting
Filed Dec 4, 201584,000 milesNY

HEADLIGHTS ON 2011 SUBARU OUTBACK SINCE OWNING IT HAS BLOWN OUT 3 TIMES AND POINTER LIGHT HAS GONE OUT 1 TIME. I AM NOT SURE IF I AM DRIVING OR IF THEY BLOW WHEN I PUT THE LIGHTS ON. THIS IS GETTING FRUSTRATED AND I DO NOT HEAR OR SEE OF A RECALL FOR THE PROBLEM. I SEE ALOT OF COMPLAINTS, BUT AGAIN, NO RECALLS TO FIX THE PROBLEM. SUBARU KEEPS TAKING MY MONEY TO FIX THE PROBLEM. WILL NOT BE BUYING ANYMORE SUBARU'S.

Exterior Lighting
Filed Nov 27, 2015AZ

SUBARU OUTBACK HEADLAMP LIGHT BULBS BURN OUT EVERY 6 WEEKS OR SO EVEN AFTER CAREFUL REPLACEMENT. THERE ARE MANY MANY COMPLAINTS ON THIS SAFETY ISSUE. YET NO RECALLORDERED? I DON'T GET IT!

Exterior Lighting
Filed Nov 20, 2015RI

I HAVE HAD TO REPLACE MY HEADLIGHT 6 TIMES IN THE PAST 6 MONTHS. I REPLACED IT LAST WEEK AND NOTICED TODAY IT IS ALREADY OUT AGAIN. THERE NEEDS TO BE A RECALL ON THIS VEHICLE BECAUSE EVERY TIME I HAVE TO REPLACE A BULB IT IS $40 WITH LABOR AND COST OF BULB.

Electrical System
Filed Nov 20, 201575,000 milesIL

HEADLIGHTS CONTINUE TO BURNOUT

Exterior Lighting
Filed Nov 8, 201580,000 milesNC

OUR 2011 SUBARU OUTBACK PREMIUM 2.5I HAS HAD TO HAVE BOTH LOW-BEAM HEADLIGHTS REPLACED NUMEROUS TIMES. ONLY THE LOW-BEAM LIGHTS NEED TO BE REPLACED SO OFTEN. I HAVE DONE IT MYSELF SEVERAL TIMES, BUT ACCESSING THE LIGHT BULBS IS A DIFFICULT PROCESS THAT REQUIRES GOING THROUGH THE WHEEL WELL AND DOING EVERYTHING BY FEEL BECAUSE IT IS IMPOSSIBLE TO SEE WHAT YOU ARE DOING. NOW I JUST HAVE A REPAIR SHOP DO IT WHEN I HAVE IT IN FOR REGULAR MAINTENANCE. IT IS GETTING OLD SAYING, "OH YEAH, CAN YOU REPLACE MY HEADLIGHT THAT IS OUT, TOO." THERE ARE NUMEROUS REPORTS OF HEADLIGHT ISSUES ON VARIOUS VENUES ON THE INTERNET, AND I HAVE FRIENDS WITH A SLIGHTLY OLDER OUTBACK WHO HAVE HAD BOTH HEADLIGHTS GO OUT AT THE SAME TIME. THIS IS A FUNDAMENTAL PIECE OF SAFETY EQUIPMENT THAT SHOULD NOT NEED TO BE REPLACED MULTIPLE TIMES A YEAR. IN MY 2003 KIA RIO, I HAVE REPLACED HEADLIGHTS A TOTAL OF TWO TIMES IN 12 YEARS. ON MY OUTBACK, I THINK I AM UP TO 8 HEADLIGHT REPLACEMENTS (I HAVE LOST COUNT) IN 5 YEARS. I FEAR THAT SOME NIGHT WHEN MY WIFE AND CHILDREN ARE DRIVING HOME BOTH HEADLIGHTS WILL GO OUT AND THEIR SAFETY WILL BE JEOPARDIZED. I URGE SUBARU TO ISSUE A RECALL FOR THIS DANGEROUS ISSUE.

Exterior Lighting
Filed Oct 19, 201510,000 milesIL

HEAD LIGHTS CONTINUALLY BURNING OUT

Power Train
Filed Oct 10, 2015110,000 milesMO

CAR HAS A CONTINUOUSLY VARIABLE TRANSMISSION. THE TORQUE CONVERTER WILL NOT DISENGAGE WHEN CAR COMES TO A HARD STOP. THIS CAUSES ENGINE TO DIE. THIS CAN BE DANGEROUS IN HEAVY TRAFFIC. SUBARU IS AWARE OF PROBLEM. SUBARU ISSUED TECHNICAL SERVICE BULLETIN 16-90-13R TO SPECIFICALLY ADDRESS THIS ISSUE. PROBLEM IS, MY CAR WAS WELL OUT OF WARRANTY BEFORE THIS ISSUE COULD BE IDENTIFIED. IT IS AN EXPENSIVE TRANSMISSION REPAIR. AGAIN, THIS IS A SAFETY ISSUE. SUBARU SHOULD BE REQUIRED TO RECALL THESE CARS AND FIX THE TORQUE CONVERTER.

Exterior Lighting
Filed Oct 8, 2015OR

BURNOUT OF FRONT HEADLAMPS....TWICE IN 6 MONTHS....WHEN THEY ARE WORKING THEY DON'T EMIT ENOUGH LIGHT......I HAVE READ MANY COMPLAINTS FROM OTHER OWNERS ABOUT THIS ISSUE.....WHY DOESN'T SUBURU ADDRESS THIS....IT IS A HUGE SAFETY ISSUE!?

Exterior Lighting
Filed Sep 29, 2015MD

I HAVE REPLACED THE DRIVER SIDE LOW BEAM LIGHT NOW TWICE WITHIN 4000 MILES. THIS IS VERY CONCERNING.

Electrical System
Filed Sep 28, 201553,000 milesID

DRIVER'S SIDE HEADLIGHT BULB BURNED OUT THREE TIMES IN THREE WEEKS, HARNESS APPARENTLY NEEDS TO BE REPLACED. COMMON PROBLEM ON LEGACY WAGONS AND VEHICLE IS OUT OF WARRANTY. LOTS OF DEER AROUND HERE, SO TWO HEADLIGHTS ARE A SAFETY ITEM FOR SURE.

Electrical System
Filed Sep 25, 201570,000 milesIN

THIS VEHICLE MUST HAVE AN ELECTRICAL PROBLEM. SINCE THIS AUTO WAS PURCHASED I HAVE EXPERIENCED LOW BEAM HEAD LIGHT FAILURE FOUR TIME...TWO WERE COVERED UNDER WARRANTY. THE TAILLIGHTS/STOP HAVE BEEN REPLACED THREE TIMES. LIGHTS ARE AN ESSENTIAL PART OF SAFETY ON THE ROAD. SUBARU HAS A PROBLEM WHICH THEY HAVE NOT COME UP WITH ANY REMEDIAL HELP FOR THE CONSUMER.

Electrical System
Filed Sep 24, 2015MD

I PURCHASED THE CAR (2011 OUTBACK) NEW IN OCTOBER OF 2011. SINCE THEN HEADLIGHTS HAVE BEEN REPLACED AT LEAST 4 TIMES AND NOW (SEPTEMBER 2015) OTHER EXTERIOR LIGHTS ARE STARTING TO FAIL. IT APPEARS THIS IS A COMMON PROBLEM. I REPLACED THE DRIVER'S SIDE HEADLIGHT LESS THAN A MONTH AGO AND IT IS ALREADY BURNED OUT AGAIN. THIS IS A REPEATED PROBLEM AND IT SEEMS THAT WE'RE GETTING LESS AND LESS LIFE OUT OF THE HEADLIGHTS AS TIME GOES ON. THE SUBARU DEALER SEEMS TO THINK THIS IS JUST AN EFFECT OF DRIVING WITH THE HEADLIGHTS ON (WHAT AM I SUPPOSED TO DO, DRIVE WITHOUT LIGHT?) AND NOT AN ACTUAL PROBLEM WITH THE CAR.

Air BagsCrash
Filed Sep 21, 201578,547 milesWV

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE ATTEMPTING TO PARK, THE CONTACT FORGOT TO SHIFT THE LEVER INTO THE PARK POSITION BUT WAS ABLE TO TURN THE VEHICLE OFF. AS A RESULT, THE VEHICLE ROLLED AWAY AND CRASHED INTO A GATE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOTIFIED OF THE ISSUE AND STATED THAT THE VEHICLE WAS DESIGNED TO PERFORM IN THAT MANNER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,547.

Visibility/Wiper
Filed Sep 7, 201534,000 milesCA

I HAVE REPLACED MY HEADLIGHT BULBS 3 TIMES FOR EACH HEADLIGHT AND I ONLY HAVE 88,000 MILES ON MY CAR.

Service Brakes
Filed Sep 6, 201544,620 milesNV

THE BATTERY WAS NOT PRODUCING POWER AFTER 4 YRS. SERVICE. REPLACED BATTERY WITHOUT ANY COMPLICATIONS OTHER THAN THE FACT THAT THE ELECTRONIC PARKING BRAKE IS NONFUNCTIONAL. SEARCH FOR ERROR CODES USING OBDII WAS NON-PRODUCTIVE. A BRAKE SHOULD WORK WHENEVER NEEDED, NOT WHEN THE COMPUTER (OR OTHER PERIPHERAL DEVICE) DECIDES WHEN IT SHOULD WORK. THE ELECTRIC PARKING BRAKE SHOULD BE ELIMINATED FROM AUTOMOBILE DESIGN. THIS SHOULD BE A HIGH PRIORITY SAFETY CONCERN AS PROPERTY AND PEOPLE ARE AT RISK FROM NON-FUNCTIONAL BRAKES.

Exterior Lighting
Filed Aug 19, 201515,000 milesPA

MY VEHICLE IS ONLY 4 YEARS OLD AND I'VE REPLACED THE LOW BEAM BULBS 4 TIMES. IT IS NOT DRIVEN IN HARSH CONDITIONS AND I AVERAGE 14-15000 MILES PER YEAR. THE MECHANICS AND SERVICE PERSONNEL AT THE DEALERSHIP ADMIT IT'S A PROBLEM WITH SUBARU OUTBACKS. I'VE FOUND MANY REPORTS AND COMPLAINTS OF OTHER OWNERS EXPERIENCING THE SAME BULB FAILURES. THE FREQUENCY OF THE BULB FAILURE OBVIOUSLY PRESENTS A SAFETY CONCERN WHEN DRIVING AT NIGHT. I WOULD LIKE SUBARU TO CORRECT THIS DESIGN FLAW AND REIMBURSE ME FOR PREVIOUS AND FUTURE REPAIRS ASSOCIATED WITH THIS ISSUE.

Electrical System
Filed Aug 11, 2015125,000 milesCT

WE WERE COMING HOME FROM A FIREWORKS DISPLAY AT NIGHT AND MY SON TOLD ME TO TURN ON MY LIGHTS WHICH ALREADY HAD DONE, AND THE LOW BEAMS ON BOTH SIDES AND THE MARKER LIGHTS DIDN'T WORK. I TRIED TURNING SWITCH TO ALL POSITIONS AND THEY STILL DIDN'T COME ON. THE HIGH BEAMS WORK OKAY AND TURN SIGNALS FRONT AND BACK & BRAKE LIGHTS WORK. WE DROVE HOME WITH THE FOG LIGHTS WHICH STILL WORK. WE NEED THE CAR TO GO ON VACATION AND THE DEALER CAN'T FIX IT RIGHT AWAY AS WELL AS WHAT IT WILL COST THERE OR IF I HAVE TO HAVE SOME ELSE FIX IT. IT'S DEFINITELY A SAFETY ISSUE BECAUSE THE ROAD WE DRIVE HOME ON HAS VERY LITTLE IF ANY LIGHTING AND THERE ARE TWISTS AND TURNS AND YOU COULD EASILY DRIVE INTO A STONE OUTCROPPING OR INTO HE WATER AT ANY POINT. I HAD MY WIFE AND TWO YOUNG NEPHEWS WITH US AS WELL. I CHECKED THE LIGHTS AGAIN TO MAKE SURE WHAT ONES WERE OUT, I CHECKED THE FUSES AS WELL TO SEE IF SOMETHING HAD BLOWN AND THEY WERE OKAY.THERE HAVE BEEN MULTIPLE COMPLAINTS ON THIS AND OTHER WEBSITES ABOUT THE SUBARU LIGHTS. WITH ALL THE RECALLS OF EVERY VEHICLES OF EVERY 'DESCRIPTION, THE WHOLE AUTO INDUSTRY IS TOTALLY OUT OF CONTROL AND NEEDS TO BE REIGNED IN, IT'S A HUGE SAFETY AND OVERALL QUALITY ISSUE NOT TO MENTION THE MILLIONS OF WORK HOURS AND TIME LOST BY TENS OF THOUSANDS OF PEOPLE HAVING TO DEAL WITH PROBLEM

Exterior Lighting
Filed Jul 23, 201560,000 milesNH

OUR 2011 SUBARU OUTBACK HAS HAD AN EXCESSIVE NUMBER OF HEADLIGHT BULBS BURN OUT OVER THE PAST 18 MONTHS. OVER THE PAST 18 MONTHS I HAVE HAD TO REPLACE 4 HEADLIGHT BULBS, 2 DRIVER SIDE AND 2 PASSENGER SIDE. THEY HAVE ALL OCCURRED AT DIFFERENT TIMES AND THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT. THIS IS BECOMING A SAFETY ISSUE WITH THE VEHICLE AND A COSTLY REPAIR. THERE MUST BE SOMETHING IN THE DESIGN OF THE AUTOMATIC HEADLIGHT SYSTEM DESIGN WHICH IS CAUSING THESE FAILURES.

Visibility/Wiper
Filed Jul 3, 201547,850 milesCA

THE FRONT (WINDSHIELD) WIPERS WILL NOT SHUT OFF. IN THE OFF POSITION, THEY RUN AT A HIGH RATE OF SPEED THAT EQUATES THE SECOND HIGHEST SPEED POSSIBLE. THE WIPERS RUNNING ON A DRY DAY, A DRY WINDSHIELD IS A CONSIDERABLE DISTRACTION. IT IS BEING REPORTED WITH MANY OWNERS ONLINE.

Engine
Filed Jun 22, 2015138,500 milesME

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED WHEN THE VEHICLE WAS AT A STOP POSITION, THE ENGINE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 138,500.

Electrical System
Filed Jun 20, 201560,000 milesCT

MY 2011 SUBARU OUTBACK HAS HAD A CONTINUE PROBLEM WITH LIGHT BULBS(HEADLIGHT - BRAKE LIGHT - PARKING LIGHTS) BURNING OUT. THIS MODEL DOES NOT HAVE A DIAGNOSTIC LIGHT TELLING YOU WHEN A LIGHT HAS BURNED OUT. AND WHEN I ASKED THE SUBARU SERVICE REP ABOUT THE DIAGNOSTIC LIGHT, HE SAID THAT EVEN THE 2015 MODELS DON'T HAVE ONE. AT MY 60K SERVICE, THE SUBARU SERVICE DEPT. HAD TO REPLACE A PARKING LIGHT. TWO WEEKS LATER, I HAD TO BRING THE CAR BACK IN TO HAVE THEM REPLACE A BRAKE LIGHT AND ANOTHER PARKING LIGHT. IN THE PAST, I'VE HAD TO REPLACE A HEADLIGHT AND PARKING LIGHT. I FEEL THIS IS A DANGEROUS SITUATION SINCE I HAVE NO WARNING WHEN THESE LIGHTS BURN OUT, IN PARTICULAR MY BRAKE LIGHTS. WHEN I BRING THE CAR FOR SERVICE, I HAVE TO PAY FOR THE BULB REPLACEMENT. I FEEL THAT SUBARU NEEDS TO RESOLVE THIS ISSUE, AND ADD A DIAGNOSTIC LIGHT TO ALL THERE MODELS.

Power Train › Automatic Transmission › Torque Converter
Filed Jun 15, 2015137,000 milesME

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS TO RESTART THE VEHICLE EACH TIME THE FAILURE RECURRED AND IT WAS GETTING PROGRESSIVELY WORSE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS AN INTERNAL FAILURE WITH THE TORQUE CONVERTER AND THAT THE PART NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.

Steering
Filed May 28, 201566,000 milesMA

DRIVING DOWN A FOUR LANE ROAD AND WENT TO TAKE A LEGAL U-TURN AND THE STEERING WHEEL TURNED FREELY BUT THE CAR WENT STRAIGHT. THE BRAKE LIGHT WAS FLASHING AND THE TIRES DID NOT MOVE DESPITE ME TURNING THE STEERING WHEEL. AWAITING AN UPDATE FROM SUBARU OF AMERICA. DEALER SAYS IT NEEDS A NEW STEERING SHAFT.

Power Train
Filed May 18, 2015100,000 milesVT

DRIVING ON HIGHWAY AT APPROX. 65 MILES PER HOUR. HEARD LOUD CLICKING AND ENGINE LOST POWER. I WAS JUST ABLE TO GET OFF THE HIGHWAY WITHOUT BEING HIT BY OTHERS. THERE WAS NO WARNING LIGHTS OR ANYTHING BEFORE THIS HAPPENED. THE CAR HAS RECEIVED REGULAR CHECKUPS/OIL CHANGES AND WAS NOT DUE FOR ANOTHER OIL CHANGE YET.

Electrical System
Filed May 13, 201530,000 milesNY

LOW BEAM HEADLIGHTS KEEP BURNING OUT BOTH SIDES. LIGHTS BURN OUT INDEPENDENTLY OF EACH OTHER. SO FAR HAVE REPLACED LIGHTS 3 TIMES 6 IN TOTAL. PROBLEM REPORTED AS AN ISSUE IN SUBARU FORUMN

Power Train
Filed Apr 24, 2015113,750 milesCT

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE SLOWING DOWN TO MAKE A TURN, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V326000 (POWER TRAIN). THE APPROXIMATE FAILURE MILEAGE WAS 113,750.

Exterior Lighting
Filed Apr 8, 2015TN

THE HEADLIGHTS AND TAIL LIGHTS HAVE FAILED (BURNED OUT) MULTIPLE TIMES IN THE 4 YEARS OF OWNING THE VEHICLE. SOME WITHIN 3 MONTHS OF BEING REPLACED OTHER MIGHT LAST 8 MONTHS TO A YEAR. I AM WONDERING IF THIS IS A WIRING ISSUE CAUSING SUCH SHORT BULB LIFE. *TR

Engine
Filed Apr 6, 201524,000 milesCA

I PURCHASED MY 2011 SUBARU OUTBACK NEW AND LOVE THE CAR. HOWEVER IT HAS ONE PROBLEM WHICH HAS SHAKEN MY CONFIDENCE IN IT. WITH THE VEHICLE IN DRIVE, MY FOOT ON THE BRAKE, AND AT A COMPLETE STOP, THE ENGINE WILL SHUDDER VIOLENTLY. THE RPM'S WILL LOOSE ABOUT 200 TO 300 RPM'S, THEN GO IMMEDIATELY GO BACK UP TO THE CORRECT RPSM; THE ENGINE WILL NOT DIE BUT FEELS AS IF IT MIGHT. THIS HAS HAPPENED MANY, MANY TIMES. IT DOES NOT SEEM TO MATTER IF THE ENGINE IS COLD OR WARM, IF THE A/C IS ON OR OFF, OF THE RADIO IS ON OR OFF, OR ANYTHING ELSE. I FULLY EXPLAINED THE SITUATION TO THE DEALER WHEN I TOOK IT IN FOR AN OIL CHANGE. I TOLD THEM I CAN SOMEWHAT REPLICATE THE PROBLEM BY PUSHING THE DOOR LOCK/UNLOCK BUTTON WHEN THE CAR IS AT A COMPLETE STOP, IN DRIVE,WITH MY FOOT ON THE BREAK; IT IS NOT AS VIOLENT A SHUDDER BUT VERY SIMILAR. THEY KEPT THE CAR OVERNIGHT AND SAID THEY TEST DROVE THE CAR BUT "COULD NOT DUPLICATE" THE PROBLEM. IT APPEARS THIS MUST BE SOME TYPE OF ELECTRICAL CONDITION. I AM DREADING THE DAY WHEN I AM ON A BUSY SOUTHERN CALIFORNIA FREEWAY IN STOP AND GO TRAFFIC AND THE CAR LEAVES ME STRANDED. ANY SUGGESTIONS? *TR

Power Train
Filed Mar 30, 201571,000 milesMA

ABOUT 1 MONTH AGO MY CAR BEGAN TO STALL WHEN COMING TO A STOP IE AT AN INTERSECTION OR STOP SIGN. THE CAR JUST SHUDDERS AND DIES. IT WILL START BACK UP. THE PROBLEM GOT WORSE, HAPPENING 1-2 TIMES PER DAY. AFTER SEARCHING THE INTERNET, I FOUND A SUBARU SERVICE BULLETIN #16-90-13 DESIGN CHANGE TO LOCK-UP TYPE TORQUE CONVERTER LINKED TO A DESCRIPTION OF AN ISSUE LIKE THIS. WHEN I BROUGHT MY CAR IN FOR SERVICE I MENTIONED THE SERVICE BULLETIN TO THE SERVICE COORDINATOR AND HE KNEW ALL ABOUT IT. THEY TESTED THE CAR AND THIS WAS CONFIRMED TO BE THE PROBLEM. MY CAR HOWEVER IS OUT OF WARRANTY. IT IS LESS THAN 5 YEARS OLD - NOT EVEN PAID OFF YET- BUT HAS >60,000 MILES. THE REPAIR IS NOT COVERED AND WILL BE CLOSE TO $1800.00. THIS IS A SAFETY ISSUE AND SHOULD BE A RECALL. I AM A REPEAT SUBARU BUYER AND IT SHOCKS ME THAT THEY WILL NOT STAND BEHIND THEIR CARS BETTER THAN THIS AND WOULD LET A POTENTIALLY DANGEROUS SITUATION GO ON WITHOUT PUTTING MITIGATION IN PLACE. *TR

Power Train
Filed Mar 16, 201568,000 milesMA

AFTER BRAKING MODERATE TO HARD WHEN THE VEHICLE COMES TO A STOP THE CAR STALLS WITHOUT FAIL. IT OCCURRED WHILE MY WIFE AND 18 MONTH OLD WERE SLOWING DOWN/STOPPING ON A BUSY ROAD TO YIELD ONCOMING TRAFFIC BEFORE TAKING A LEFT TURN ONTO ANOTHER ROAD. WHEN WE FIRST BROUGHT THE VEHICLE INTO THE LOCAL SUBARU DEALERSHIP THEY RAN DIAGNOSTICS AND FOUND NOTHING WRONG AND SENT US ON OUR WAY. A FEW WEEKS LATER ON MARCH 10, 2015 WE BROUGHT THE CAR BACK AFTER IT OCCURRED SEVERAL MORE TIMES. THE DEALERSHIP DIDN'T EVEN NEED TO DO A ROAD TEST, THEY KNEW THE PROBLEM WAS A FAULTY TORQUE CONVERTER. WE WERE LED TO BELIEVE THIS IS A COMMON DEFECT FOR THIS MODEL. THEY ALSO SAID THE TRANSMISSION (CVT) MAY NEED TO BE REPLACED. THIS SAME PROBLEM HAS HAPPENED TO OTHERS WE KNOW WHO HAVE THE SAME CAR. OUR OUTBACK HAS 74K MILES ON IT NOW. THE WARRANTY EXPIRED AT 70K MILES. WE STILL OWE PAYMENTS ON THE CAR AND NOW WILL NEED TO SPEND THOUSANDS OF DOLLARS TO FIX IT. THIS CAR IS NOT SAFE TO DRIVE AND WE HOPE SUBARU RECALLS THIS MODEL TO HAVE THE TORQUE CONVERTER AND CVT REPLACED. AT BEST PEOPLE WILL NEED TO SPEND THOUSANDS TO FIX THE ISSUE. AT WORST THIS PROBLEM COULD LEAD TO SEVERE OR FATAL INJURIES. *TR

Electrical System
Filed Mar 6, 201559,000 milesNY

MERGING AND ACCELERATING ONTO INTERSTATE AND ENGINE CUT OUT FOR APPROX 3 SECONDS WITH NO ENGINE POWER. CHECK ENGINE LIGHTS ILLUMINATED AND STAYED LIT. DROVE OK AFTER THAT. THIS IS A REPEAT OF THE SAME PROBLEM THAT OCCURRED THREE DIFFERENT TIMES LAST YEAR. DEALER ADVISED BOTH THEN AND NOW THAT AN ELECTRICAL HARNESS CONNECTOR WAS WORKING ITSELF LOOSE AND THEY WILL TIGHTEN IT. NO ASSURANCES GIVEN THAT IT WON'T RE-OCCUR AT AN INCONVENIENT TIME SUCH AS A RAIL CROSSING OR WHEN A SEMI IS BEARING DOWN ON ME. *TR

Service Brakes, Hydraulic
Filed Feb 24, 2015AK

2011 SUBARU OUTBACK. CONSUMER RECEIVED VEHICLE REPAIRS AND WOULD LIKE REIMBURSEMENT. *TA THE CONSUMER STATED THE LEFT REAR WHEEL BRAKE HAD A LOCKED CALIPER, DAMAGED ROTOR AND A MISSING BRAKE PAD. THE CONSUMER STATED THE BRAKE WARNING LIGHT NEVER ILLUMINATED ON THE DASHBOARD. *JB

Electrical System
Filed Feb 20, 201544,760 milesMA

PURCHASED THIS CAR 7/2011. NO PROBLEM WITH EXTERIOR HEADLIGHTS UNTIL ABOUT ONE YEAR AFTER PURCHASE. HIGHBEAMS ARE FINE. NEVER HAD TO REPLACE THEM. RUNNING LIGHTS HAVE NEVER HAD AN ISSUE. AROUND 11/2012, REGULAR HEADLIGHTS(BOTH BULBS IN THE HEADLIGHT HOUSING )HAVE BEEN REPEATEDLY REPLACED. IN OCT 2013, BOTH BULBS ON DRIVER SIDE WERE REPLACED. WENT SEVERAL WEEKS LATER FOR MY STATE SAFETY STICKER, THE SMALL BULB NEEDED TO BE REPLACED ON THE DRIVER SIDE. THEN IN FEB 2014, THE LARGE BULB ON THE DRIVER SIDE BURNT OUT AND WAS REPLACED. MAY 2014, BOTH LIGHTS ON THE PASSENGER SIDE WHERE OUT. REPLACED THEM. THESE NEEDED TO BE DONE AT A GARAGE EACH TIME. JAN 2015, BOTH REPLACED ON THE PASSENGER SIDE.NOW, FEB 12, 2015 AND AGAIN, BOTH ON THE PASSENGER SIDE ARE OUT, AND NEED REPLACING. GOING TO TRY MORE HEAVY DUTY BULBS. HUSBAND HAS LEARNED HOW TO REPLACE THE BULBS THROUGH THE WHEEL WELL. I HAVE PAPERWORK FOR AT LEAST 7- 8 BULBS IN 3 1/2 YRS NEEDING REPLACEMENT. THINK SUBARU NEEDS TO ACKNOWLEDGE A PROBLEM IN EXTERIOR LIGHTS IN THE SUBARU 2011. *TR

Exterior Lighting
Filed Feb 16, 201565,000 milesCT

I HAVE A 2011 SUBARU OUTBACK GREAT CAR THE PROBLEM IS I'M CHANGING A LOW BEAM BULB EVERY 6 TO 8 MONTHS. MY WIFE HAS A 2006 LEGACY WAGON AND I'VE ONLY HAD 1 BULB GO OUT. I CALLED MY SUBARU DEALERSHIP I WAS TOLD IT WAS BECAUSE I HAVE RUNNING LIGHTS ON THE CAR. I TOLD HIM I HAVE RUNNING LIGHTS ON MY 06 LEGACY AND DON'T HAVE THAT PROBLEM. THAT WAS THE END OF OUR CONVERSATION . MAYBE I'LL CALL SUBARU IN NJ. VERY HELPFUL GROUP. I WORKED WITH THEM WHEN I HAD HEAD GASKET ISSUES. *TR

Exterior Lighting
Filed Feb 3, 2015NY

I HAVE HAD THE CAR SINCE AUGUST 2010 AND THE LOW LIGHT BEAMS KEEP BURNING OUT. I HAVE HAD TO REPLACE ONE OR THE OTHER THREE TIMES NOW. THIS TIME THE NEW BULB LASTED LESS THAN A YEAR. AND LAST YEAR I ALSO HAD TO REPLACE ONE OF THE HIGH BEAMS. I HAVE NEVER OWNED A CAR THAT NEEDED HEADLIGHTS REPLACED SO OFTEN (ACTUALLY I'VE NEVER HAD TO REPLACE A HEADLIGHT ON ANY OTHER VEHICLE I'VE OWNED). ALSO, I HAVE TO BRING IT TO A DEALER EVERY TIME THIS NEEDS TO BE DONE BECAUSE IT'S TOO DIFFICULT TO CHANGE MYSELF. IT'S VERY INCONVENIENT. THERE ARE MANY OTHER PEOPLE WHO HAVE THE SAME COMPLAINT SO IT LEADS ME TO THINK IT'S A FAULT THAT SHOULD BE ADDRESSED. OTHER THAN THIS, I LOVE MY CAR! *TR

Exterior Lighting
Filed Jan 31, 201569,500 milesMD

SINCE THE VEHICLE WAS PURCHASED IN 2011 WE HAVE LOST BOTH DAY TIME RUNNING LIGHTS, ONE TAIL LIGHT AND THE DRIVER SIDE HEAD LIGHT TWICE. THE DRIVER SIDE HEADLIGHT ISSUE HAPPENED WITHIN THREE MONTHS. THIS SEEMS TO ONLY HAPPEN IN COLD WEATHER (TEENS AND TWENTIES). WE HAVE RECEIVED INSPECTION TICKETS FOR THIS ISSUE FROM THE POLICE. LOOKING ON LINE THERE ARE SEVERAL PEOPLE COMPLAINING ABOUT HEADLIGHT BLOWING VERY QUICKLY. ALSO, SUBARU HAS A VERY POOR DESIGN FOR ALLOWING OWNERS TO REPLACE THEIR OWN HEADLIGHTS. YOU HAVE TO TAKE IT TO THE DEALERSHIP WHERE THE INNER FENDER WELL HAS TO BE REMOVED AND THEN IT IS A VERY TIGHT SPACE TO REACH THE HEADLIGHT TO REPLACE IT. THIS CAN GET VERY EXPENSIVE TO THE CONSUMER AS WELL AS BEING A HUGE SAFETY ISSUE. *TR

Air Bags
Filed Jan 24, 201541,000 milesCA

THE AIRBAG WARNING LITE ON THE PASSENGER SIDE CAME ON AND STAYED ON FOR SEVERAL MINUTES. AFTER SEVERAL TRIPS THE LITE CAME ON AGAIN AND HAS STAYED ON. THE RESULT IS THAT THE BAG IS NOT ABLE TO DEPLOY IF THERE IS ANY TYPE OF ACCIDENT THAT INVOLVES THE FRONT END. THIS IS VERY CONCERNING TO MY FAMILY , I TRY TO AVOID ANYONE FROM RIDING IN THE FRONT PASSENGER SEAT. *TR

Vehicle Speed Control
Filed Jan 22, 201580,500 milesCA

AT A HARD, FAST BRAKE TO AVOID TRAFFIC CONGESTION ON THE FREEWAY, THE CAR STALLED AND DIED. IT LOST ALL POWER AND HAD TO BE RESTARTED. A FAULTY TORQUE CONVERTER IS THE CULPRIT. THE TORQUE CONVERTER FAILURE IN THE SUBARU (NOT JUST OUTBACKS) HAS BEEN SHOWN TO RESULT IN A SUDDEN LOSS OF POWER / STALLED ENGINE, WHICH CAN ENDANGER THE DRIVER AND OTHER DRIVERS. *TR

Exterior Lighting
Filed Jan 19, 201545,000 milesMD

AFTER OWNING THIS VEHICLE BARELY 2 YEARS, THE 1ST HEADLIGHT (DRIVER SIDE) BULB BLEW OUT. TO REPLACE IT AT THE DEALERSHIP WAS $90 DUE TO THE DIFFICULTY OF REACHING THE BULB HOUSING - SO I WAS TOLD. THEN ABOUT 3-4 MONTHS LATER THE OTHER HEADLIGHT (PASSENGER SIDE) WENT OUT. THEN ABOUT 6 MONTHS LATER THE REAR LIGHT BULB WENT OUT. AROUND 2 MONTHS AGO (12/20/2014) THE DRIVER SIDE HEAD LIGHT WENT OUT AGAIN AND THEN PASSENGER SIDE WENT OUT LAST FRIDAY (1/17/2015). THIS IS A GREAT VEHICLE OVERALL, BUT I HAVE NEVER OWNED A VEHICLE THAT I'M CONSTANTLY REPLACING HEADLIGHTS (FRONT OR REAR). THIS IS VERY ANNOYING, EXPENSIVE AND DANGEROUS. *TR

Exterior Lighting
Filed Dec 17, 201475,000 milesOH

I HAVE HAD TO CHANGE THE LOW BEAM HEADLIGHT BULBS AT LEAST 3 OR 4 TIMES ON THIS OUTBACK BASED ON THEM BURNING OUT PREMATURELY. I OWNED A 2003 OUTBACK THAT NEVER HAD THE HEADLIGHTS CHANGED, AND THIS IS HAPPENING TOO FREQUENTLY AND IS OCCURRING ON BOTH 2011 OUTBACKS I OWN. THE MOST RECENT LIGHT FAILURE WAS LAST NIGHT AS THE CAR STARTED. THE FIRST FAILED WHILE UNDER WARRANTY AND WAS REPLACED BY THE DEALER, AND THE SECOND ONE FAILED WITH 100 MILES OUT OF WARRANTY AND WAS NOT REPLACED BY THE DEALER. THIS IS AN ISSUE THAT NEEDS TO BE ADDRESSED. *TR

Exterior Lighting
Filed Dec 17, 201440,000 milesOH

I OWN TWO 2011 OUTBACKS AND EACH OF THEM ARE CONSUMING LOW BEAM HEADLIGHTS WITH AT LEAST 4 BULBS CHANGED IN UNDER 50000 MILES. I HAVE FILED A SIMILAR REPORT FOR THE OTHER 2011 SUBARU OUTBACK I OWN AND CONSIDER THIS ISSUE SERIOUS BASED ON THE LACK OF LIFE OF THE PART REGARDLESS THE TYPE OF BULB REPLACED. MY PREVIOUS 2003 OUTBACK NEVER HAD A BULB CHANGED IN IT, YET THIS VEHICLE IS PLAGUED WITH BULB ISSUES AND COSTS. *TR

Exterior Lighting
Filed Dec 14, 201440,000 milesPA

THIS IS A LOW BEAM HEADLIGHT ISSUE. I HAVE REPLACED CLOSE TO 6-8 LOW BEAM HEADLIGHTS OVER A YEAR AND HALF. NO ONE CAN FIND THE ANSWER AND SUBARU DOESN'T DEEM IT TO BE A SAFETY ISSUE, ALTHOUGH I DISAGREE. I HAVE HAD MY BATTERY TESTED FOR POWER SURGES AND THIS IS NOT HAPPENING. I'VE SEEN COUNTLESS OTHER POSTINGS FROM 2011 SUBARU OWNERS AND NOTHING IS BEING DONE. THE LOW BEAMS ARE BLOWING AND THE PROJECTION OF THE LIGHT IS NOT ADEQUATE FOR NIGHT TIME DRIVING. SOMETHING HAS TO BE DONE. I'VE ALSO HAD A SITUATION WHERE BOTH HIGH BEAM LIGHTS BLEW OUT AT THE SAME TIME. THAT ONLY HAPPENED ONCE. THE REPLACEMENT COSTS ARE ADDING UP BECAUSE THE LOW BEAM LIGHT IS IMPOSSIBLE TO DO WITHOUT BEING PUT ON A LIFT AT THE GARAGE. THANK YOU. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Subaru Outback → · Every Outback year → · How the figures are calculated →