Page 6 of 14 · complaints 251–300 of 653

2011 Subaru Outback complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Engine
Filed Dec 7, 201876,743 milesMA

THE VALVE GUIDES CAN PULL OUT OF THE CYLINDER HEAD CAUSING THE VALVES TO STAY OPEN.THIS WILL CAUSE A MISFIRE OR EVEN CAUSE THE VEHICLE TO STALL WHILE OPERATING. SIGNIFICANTLY INCREASING THE RISK OF CRASH.

Engine
Filed Dec 1, 2018150,000 milesNC

OUR OUTBACK HAS THE CVT TRANSMISSION AND CAN SWITCH BETWEEN MANUAL AND AUTOMATIC. WHEN IN AUTOMATIC IT WILL OFTEN SHUDDER WHILE STOPPED AND SOMETIMES STALL WHEN STARTING OFF (SIMILAR TO WHEN YOU YOU ARE IN 1ST GEAR IN A MANUAL AND YOU DON'T WORK THE CLUTCH CORRECTLY). WE TOOK IT TO THE DEALERSHIP AND WAS TOLD IT WOULD COST $2500 TO FIX. AFTER SEARCHING THE INTERNET, WE FOUND OUT THAT THIS IS A COMMON PROBLEM FOR CARS WITH THE CVT TRANSMISSION AND THUS FAR, SUBARU HAS REFUSED TO FIX IT AT THEIR COST. IN LIEU OF A RECALL (WHICH IS WHAT THEY SHOULD DO) THEY OFFERED AN EXTENDED WARRANTY, HOWEVER THAT DOESN'T HELP US SINCE THE EXTENSION EXPIRED AT THE END OF JULY 2018. THIS IS A SIGNIFICANT PROBLEM AND COULD CAUSE INJURY OR DEATH IS THE CAR STALLS AS THE DRIVER IS TRYING TO PULL OUT IN TRAFFIC. SUBARU IS AWARE OF THIS PROBLEM AND SHOULD FIX IT AT THEIR COST.

Engine
Filed Nov 29, 2018144,000 milesDE

MY DASH LIGHTS ALL STARTED BLINKING. THE CAR ALSO LOST SOME POWER. I WAS TOLD I HAD TO HAVE THE TRANSMISSION VALVE BODY ASSEMBLY REPLACED. THE EXTENDED WARRANTY ENDED IN JULY 2018, CONVENIENTLY FOR SUBARU. THE DEALER SHOULD HAVE NEVER SOLD ME THE CAR LAST YEAR.

Electronic Stability Control (esc)
Filed Nov 14, 2018149,090 milesOH

MY DASH LIGHTS CAME ON SUDDENLY.. AFTER RESEARCHING STATES TYPE TORQUE CONVERTER FOR TRANSMISSION NEEDS TO BE REPLACED.. SUBARU WANTS ME TO PURCHASE WHOLE NEW TRANSMISSION, LOSS OF POWER AND GAS MILEAGE. THE CAR WAS RUNNING WHEN THESE LIGHTS CAME ON.

Engine
Filed Nov 8, 201871,000 milesMT

CAR HAD BEEN HAVING TROUBLE STARTING LATELY SO BROUGHT CAR TO LOCAL SUBARU DEALERSHIP. THEY WERE UNABLE TO DIAGNOSE OR FIX THE STARTING ISSUE SO I LEFT THE DEALERSHIP. ON THE WAY HOME I WAS ON A BUSY HIGHWAY AND HAD COME TO A GRADUAL STOP AT A STOP LIGHT, AND WAS JUST GOING TO TAKE OFF ON A GREEN LIGHT WHEN ALL OF A SUDDEN MY CAR STALLED. ALL OF THE DASH BOARD LIGHTS WERE FLASHING AND I IMMEDIATELY PUT ON MY HAZARD LIGHTS AS A SEMI WAS COMING UP BEHIND ME. I PUT MY THE CAR IN PARK AND STARTED IT UP AGAIN AND WAS ABLE TO PULL OFF TO THE SIDE OF THE ROAD. I IMMEDIATELY CALLED THE DEALERSHIP AND DROVE MY CAR BACK TO THEM TO BE CHECKED THEY KEPT MY CAR FOR A DAY AND TRIED TO RE-CREATE THE STALLING EPISODE WHICH WAS UNSUCCESSFUL.

Power Train
Filed Nov 2, 2018211,000 milesRI

RECENTLY WHILE BRAKING HARD, MY CAR SHUDDERS AND STALLS. IT HAS HAPPENED ON THE HIGHWAY AND ON SIDE STREETS. IT CAN ALSO HAPPEN WITH REGULAR TO LIGHT BRAKING ESPECIALLY IF IT IS COLD. AFTER DIAGNOSING MY ISSUE, MY MECHANIC PRODUCED THE TECHNICAL SERVICE BULLETIN 16-90-13R WHICH DETAILS THE PROBLEM OCCURRING. HE AND SUBARU CONFIRMED THE REPAIR IS AT LEAST $6100. WHEN I CALLED SUBARU CUSTOMER SERVICE THEY TOLD ME THAT LETTERS WENT OUT TO ALL OWNERS LAST YEAR, BUT I NEVER RECEIVED THE LETTER, AND OF COURSE I AM PAST THE JULY 31, 2018 DEADLINE,SO THEY SAY I AM OUT OF WARRANTY. I HAVE SPOKEN TO CUSTOMER SERVICE SEVERAL TIMES AND AM NOW CONSULTING WITH MY DEALER TO SEE WHAT THEY CAN DO FOR ME. I FEEL THIS IS A SAFETY ISSUE THAT SHOULD HAVE BEEN A RECALL AND NOT A TECHNICAL SERVICE BULLETIN TO DEALERS AND A NOTICE TO OWNERS. I AM ALSO MAILING A CERTIFIED LETTER TO THOMAS J. DOLL, PRESIDENT AND CEO OF SUBARU OF AMERICA, INC. DETAILING MY SITUATION AND MY CONCERNS. I AM ATTACHING A COPY OF THE NOTICE TO OWNERS AND THE TECHNICAL SERVICE BULLETIN MY MECHANIC PRINTED FOR ME. *JS

Service Brakes
Filed Nov 2, 201890,000 milesCT

BRAKES FADE AND FAIL TO STOP VEHICLE. ON MORE THAN ONE OCCASION CAUSING NEAR COLLISIONS WITH OTHER VEHICLES.

Service Brakes
Filed Nov 1, 201871,440 milesFL

THE GREEN LIGHT ILLUMINATED AND WOULD NOT UNLOCK . I WAS DRIVING ON A CITY STREET AND THE RED BRAKE LIGHT CAME ON. AFTER AN ATTEMPT TO RELEASE THE GREEN LIGHT IT CAME OFF ON ITS OW. THE SAME THING HAS OCCURRED, BOTH THE RED AND GREEN LIGHT ARE ON AND NOT GOING OFF.

Service Brakes
Filed Nov 1, 2018150,000 milesAK

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING AND COMING TO A STOP, EXCESSIVE FORCE HAD TO BE APPLIED TO THE BRAKE PEDAL, IN ORDER TO BRING THE VEHICLE TO A COMPLETE STOP. THE CONTACT STATED THAT THE FAILURE INTERMITTENTLY OCCURRED. THE CRUISE CONTROL, OVERHEAT, BRAKE AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT WHEN AT A STOP SIGN IF THE BRAKE PEDAL WAS NOT STEADILY BEING DEPRESSED THE BRAKE WOULD DISENGAGE AND THE VEHICLE WOULD ACCELERATE INDEPENDENTLY. THE CONTACT ALSO STATED THAT THE ELECTRONIC EMERGENCY BRAKE FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER AND VALVE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED CONTINENTAL SUBARU DEALER (907) 562-2722, 4900 OLD SEWARD HWY, ANCHORAGE, AK 99503) WHERE IT WAS RECOMMENDED TO REPLACE THE TRANSMISSION AND TO SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

Power Train
Filed Oct 25, 2018117,000 milesDE

BULLETIN NUMBER 16-90-13R. SUBARU IS AWARE THAT 2010-2012 OUTBACK AND LEGACY MODELS HAVE A FAULTY TORQUE CONVERTER WHICH CAUSES THE CAR TO SHUT DOWN/STALL WHENEVER YOU ARE BRAKING. I FOUND THIS OUT THE HARD WAY WHEN BRAKING ON A MAJOR HIGHWAY AND THE CAR SHUT OFF WHILE IN STOP AND GO TRAFFIC. I WAS BRAKING AND THE CAR SHUTTERED AND THEN TURNED OFF COMPLETELY. I ALMOST GOT REAR ENDED. I ALSO FOUND THROUGH RESEARCH THAT IT COULD RUIN MY CVT TRANSMISSION. WHEN CONTACTING SUBARU THEY STATED THAT BECAUSE THE PART IS NOT A RECALL PART THERE IS NOTHING THAT CAN BE DONE AND I WILL HAVE TO PAY FOR THE PART OUT OF POCKET. THIS IS A DANGEROUS PROBLEM AS THE PART WAS KNOWN TO BE FAULTY AND TO CAUSE THE CAR TO SHUT OFF. HAD I GOTTEN HIT WHOSE FAULT WOULD IT HAVE BEEN.....

Unknown or Other
Filed Oct 22, 2018132,356 milesTX

I OBSERVE EVERYTIME MY CAR IS COMING TO STOP IT WILL SHRUD LIKE THE ENGINE GOIN TO DIE OR STALLED. THEN OUT OF NOWHERE THE ENGINE ICON, ABS LIT-UP AND CRUISE CONTROL FLASHING

Service Brakes
Filed Oct 21, 2018100,000 milesWI

TAKATA RECALL" I WAS DRIVING ON THE INTERSTATE HWY. THE CAR IN FRONT OF ME SLAMMED ON BRAKES, SO I STEPPED ON MY BRAKES, CAR TURKED TO A STOP WHILE ENGINE STALLED. DEAD STOP ON INTERSTATE. NOT A GOOD THING. I STARTED IT BACK UP, KEPT DRIVING, WHEN , I CAME TO A SAFER STOP SIGN. I TRIED TO STEP ON BRAKES LIKE I HAD DONE ON INTERSTATE AND IT TURKED TO A STOP AGAIN STALLING. IT DOESN'T SEEM SAFE TO ME. I AM GLAD NO ONE WAS BEHIND ME ON INTERSTATE OR I AM AFRAID IT WOULD NOT HAVE ENDED WELL.

Power Train
Filed Oct 9, 2018131,500 milesWV

MY VEHICLE HAS HAD TRANSMISSION RELATED ISSUES SINCE I PURCHASED IT. I HAVE TAKEN IT TO THE DEALER NUMEROUS TIMES TO HAVE IT ADDRESSED AND WAS ALWAYS TOLD IT WAS NOTHING. IN DEC. 2017 MY CAR BROKE DOWN WHILE ON VACATION IN FL, IT HAD 131,500 MILES AT THE TIME. AFTER HAVING IT TOWED IT WAS DIAGNOSED AS A VALVE BODY FAILURE. 10 MONTHS AND 7K MILES LATER IT IS NOW STALLING AND SHUTTING DOWN WHEN I BRAKE AND I HAVE BEEN TOLD THAT I NEED A NEW TORQUE CONVERTER. I NEVER RECEIVED THE LETTER ABOUT THE CVT TRANSMISSION ISSUES AND EXTENDED WARRANTY, NOR WAS THIS COVERED WHEN I HAD THE VALVE BODY REPLACED. THE CAR STALLING WHEN BRAKING IS A HUGE SAFETY ISSUE AND SHOULD BE A RECALL. I LUCKILY HAVE NOT HAD TO BRAKE TO THE POINT OF THE CAR SHUTTING DOWN WHEN DRIVING ON A ROAD WITH HIGHER SPEED LIMITS, IT HAS ONLY HAPPENED IN TOWN WHEN APPROACHING STOP LIGHTS OR STOP SIGNS.

Power Train
Filed Oct 5, 2018115,000 milesTN

CVT FAILURE. WHILE DRIVING..CAR SHUDDERED, DASH LIGHTS CAME ON AND STALLED OUT. MILEAGE: 115.000...JUST OVER EXTENDED WARRANTY. COST OF REPAIRS 9,597.70 PLUS TAX. CONTACTED SUBARU....THEY WILL NOT HELP.

Power Train
Filed Sep 29, 2018158,600 milesWA

MY 2011 SUBARU OUTBACK IS EXPERIENCING SHUDDERING AND STALLS WHEN GOING DOWNHILL OR UPHILL, COMING TO A STOP AT CITY STREET INTERSECTIONS, RESULTING IN THE ENGINE SHUTTING OFF. IT OCCURS RANDOMLY AND I NEARLY GOT IN ACCIDENTS WITH DRIVERS BEHIND ME HAVING TO REACT TO THE SUDDEN, FULL STOPS. IN ONE WEEK, IT HAS HAPPENED 3 TIMES. I FEAR DRIVING IN THE CAR ALONE AND CERTAINLY WITH MY FAMILY IN THE CAR! UPON NOTIFYING MY SUBARU DEALERSHIP OF THIS EXPERIENCE, THEY STATED IT WAS AN UPDATE I NEED. I NEVER RECEIVED ANY NOTICE FROM SUBARU OF SAID UPDATE. I HAVE BEEN DILIGENT WITH SERVICE AND ANY UPDATE/REPAIR SUGGESTED BY SUBARU DEALERSHIP. I FEEL THIS IS AN EMERGENT SAFETY CONCERN AND NOTIFICATION TO SUBARU OWNERS!

Power Train
Filed Sep 29, 2018115,000 milesCA

TODAY I TOOK IN MY SUBARU OUTBACK 3.6R FOR AN OIL CHANGE WHILE COMING HOME I HAD EXPERIENCED SOMETHING LIKE SOMEONE HAD HIT ME FROM BEHIND. WHAT HAD HAPPEN WAS WHEN I COME TO A STOP OR SLOW TRAFFIC AND BEGIN TO ACCELERATE I GET A MAYBE A LATE/OR A DELAY IN SHIFTING CAUSING THE CAR TO JERK OR A BANG. THIS REALLY CONCERN ME SO I'M TAKING IT IN TODAY.

Power Train
Filed Sep 29, 2018156,000 milesMN

MY VEHICLE WAS COVERED UNDER THE 'EXTENDED WARRANTY' SUBARU OFFERED AFTER MY OEM TRANSMISSION WAS FAILING AND OVERHEATING WITH 154,000 MILES ON THE ODOMETER. 13 MONTHS, AND 28,000 MILES LATER, MY SECOND TRANSMISSION IS FAILING. I HAVE AN OFFER FROM SUBARU OF AMERICA FOR A $2000 CREDIT TO TRADE IN MY CAR ON A NEW SUBARU. THE DEALERSHIP THAT PERFORMED THE WARRANTY WORK ALSO OFFERED ME %50 COVERAGE SINCE IT WAS CLOSE TO THE 12 MONTH WARRANTY THEY OFFER ON WORK. I DO NOT WANT A NEW CAR, I WANT MY CAR TO BE ABLE TO LAST. 18,000 MILES ON A TRANSMISSION IS NOT GOOD ENOUGH AND A CONSUMER SHOULD BE ABLE TO EXPECT AT LEAST 75,000 MILES OR 3 YEARS. THESE CVTS ARE FLAWED, AND SUBARU CUSTOMERS NEED TO BE TREATED BETTER THAN THIS, AT LEAST FROM CORPORATE. SUBARU DESERVES TO RECALL THIS PART AND TAKE CARE OF THE ISSUE. AT THE VERY LEAST THE CONSECUTIVE TRANSMISSIONS SHOULD BE WARRANTIED AS A NEW PART AND NOT CONSIDERED PART OF THE CURRENT VEHICLE POWER TRAIN MILEAGE WARRANTY. I'VE BEEN A LOYAL SUBARU OWNER FOR 12 YEARS, DRIVING 3 DIFFERENT CARS. I HAVE NO CHOICE BUT TO ACCEPT MY LOCAL DEALERSHIPS OFFER TO REPLACE THE PART, AND I'M DISGUSTED BY SUBARU OF AMERICA'S OFFER TO BUY ANOTHER ONE OF THEIR SHODDY VEHICLES FOR A SMALL DISCOUNT. I HOPE THAT THIS COMMENT PERSUADES THE NHTSA TO MANDATE A RECALL, AND THE COMPANY TO CHANGE ITS PRACTICES, I ALSO HOPE THAT READERS WILL RECONSIDER THEIR SUBARU'S, AND GET OUT OF THEIR UNSAFE CARS AS LONG AS THEY CAN DO SO. THIS COMPANY IS NOT WORTH IT, DON'T B

Power Train
Filed Sep 26, 2018144,000 milesFL

2011 SUBARU OUTBACK STALLED ON A HILL ON A HIGHWAY WHILE THE CARE WHILE ACCELERATING AND EMERGENCY CODES CAME ON. TOOK IT TO A MECHANIC AND FOUND OUT THAT THERE ARE MAJOR ISSUES WITH THE CVT TRANSMISSION. FOUND OUT THAT SUBARU HAS KNOWN ABOUT THIS STALLING ISSUE FOR SOME TIME NOW AND INSTEAD OF DOING A RECALL; HAS JUST EXTENDED THE WARRANTY FOR SOME TIME. WHEN I VISITED THE SUBARU DEALERSHIP IN THE PAST; NO ONE ALERTED ME TO THINK POSSIBLE ISSUE. THANKFULLY, NO ONE WAS HURT WHEN IT OCCURRED TO ME BUT STALLING ON A HIGHWAY CAN DEFINITELY LEAD TO INJURIES.

Power Train
Filed Sep 17, 2018182,000 milesNY

THE CAR STARTED SHAKING VIOLENTLY ON THE HIGHWAY AND ALL WARNING LIGHTS CAME ON FLASHING, PROMPTING US TO PULL OVER IMMEDIATELY WITH OUR TWO SMALL CHILDREN IN BACK. WE HAD TO GET THE CAR TOWED AND OUR MECHANIC NOTED THE COMPUTER CODES WERE FOR THE TRANSMISSION ISSUE THAT SUBARU WAS EXTENDING THE WARRANTY FOR. WE TOOK IT TO 2 SUBARU DEALERS TO CONFIRM, WHICH THE 2ND ONE DID AFTER THE 1ST ONE REFUSED TO LOOK AT THE CAR. UNFORTUNATELY, SINCE IT HAPPENED 11 DAYS AFTER THEIR WARRANTY EXPIRED THEY WON'T FIX IT UNLESS WE PAY $4000+ OR TRADE IT IN FOR A BRAND NEW CAR WHICH WE CAN'T AFFORD. IF THEY KNEW THIS WAS AN ISSUE TO PROVIDE A WARRANTY ON IT THEN THEY SHOULD REPAIR IT FOR FREE AS THE CAR IS UNSAFE TO DRIVE AS-IS. THERE SHOULD BE A RECALL.

Power Train
Filed Sep 13, 2018114,000 milesMD

MY HUSBAND AND I WERE DRIVING FROM MARYLAND TO NEW YORK CITY LATE AT NIGHT. ALL OF A SUDDEN, WE HEARD A GRINDING NOISE AND WITHIN 30 MINUTES OUR CAR COMPLETELY BROKE DOWN. NO WARNING LIGHTS EVER CAME ON IN THE CAR INDICATING THERE WAS A SERIOUS ISSUE. WE HAD JUST GOTTEN OFF THE VERRAZANO BRIDGE. HAD THE CAR STOPPED ON THE BRIDGE, WE COULD HAVE BEEN SERIOUSLY INJURED, IF NOT KILLED. WE CAME TO FIND OUT THAT IT WAS A FULL TRANSMISSION FAILURE. THE SUBARU DEALER IN NEW YORK INDICATED THAT THERE WAS NO TRANSMISSION FLUID LEFT IN THE FRONT DIFFERENTIAL, BUT THEY COULD NOT FIND ANY SIGNS OF A LEAK. THE VALVE BODY WAS REPAIRED IN SEPTEMBER 2017 AND AT THAT TIME IT WAS COVERED UNDER SUBARU'S EXTENDED CVT WARRANTY. AT THE TIME OF THAT REPAIR WORK, THE SUBARU SERVICE CENTER WHO DID THE WORK CONFIRMED THAT THEY HAD ADDED SOME TRANSMISSION FLUID TO THE CAR. WE CONTACTED SUBARU OF AMERICA TO SEE IF THEY WOULD HELP US WITH THE COST OF A NEW TRANSMISSION, SINCE THE EXTENDED WARRANTY HAD ONLY JUST EXPIRED ON JULY 31, 2018 (OUR CAR BROKE DOWN ON AUGUST 28) AND BECAUSE WE HAD ALREADY HAD TRANSMISSION WORK DONE LESS THAN A YEAR AGO. SUBARU OF AMERICAN VERY RUDELY INFORMED US THAT THEY HAVE "ZERO FINANCIAL OBLIGATION TO US" AND WOULD NOT BE HELPING US WITH THE COST OF REPAIRS ($7000 TO REPAIR). WE ARE BESIDE OURSELVES WITH HOW THIS HAPPENED TO OUR CAR. HOW CAN WE HAVE A FULL TRANSMISSION FAILURE LESS THAN A YEAR AFTER TRANSMISSION WORK WAS DONE ON THE CAR AND HAVE NO WARNING LIGHTS COME ON IN TH

Power Train
Filed Aug 22, 2018118,036 milesNY

CAR RECENTLY BEGAN TO ALMOST STALL WHILE DRIVING AFTER COMING TO A STOP OR WHILE TRAVELING AT LOW SPEEDS. CHECK ENGINE LIGHT THEN CAME ON AND THE ERROR CODE INDICATES A PROBLEM WITH THE TRANSMISSION. TOOK THE CAR TO DEALERSHIP FOR REPAIRS AND THEY SAID THAT THE CAR NEEDS A NEW TRANSMISSION. CAR WAS DEALER SERVICED FOR THE RECOMMENDED 100,000 MILE SERVICE IN AUGUST '17; NO MENTION OF THE KNOWN TRANSMISSION ISSUES WAS MADE. NOW 3 WEEKS AFTER THE "EXTENDED WARRANTY" PERIOD HAS EXPIRED THE TRANSMISSION APPEARS TO HAVE FAILED. WAS CHARGED OVER $200 FOR THE DEALER SERVICE DEPARTMENT TO RESET THE CHECK ENGINE LIGHT AND THE LIGHT CAME BACK ON ON THE WAY HOME FROM THE DEALER SERVICE DEPARTMENT. CURRENTLY WAITING TO SEE IF SUBARU CORPORATE WILL STAND BEHIND THEIR PRODUCT; IN ANY EVENT THE PROBLEM APPEARS TO BE WIDESPREAD AND POSSES A HAZARD TO MOTORISTS SINCE THE AFFECTED VEHICLES CAN STOP, STALL, OR LOOSE POWER WHILE ON THE ROAD WITH LITTLE TO NO WARNING.

Vehicle Speed ControlCrash
Filed Aug 15, 2018120,000 milesAP

UPON PARKING IN A ROUTINE PARKING SPOT IN OUR APARTMENT PARKING GARAGE, I TURNED THE CORNER AND ACCELERATED SOME, AS I ALWAYS DID, TO GET TO THE PARKING SPOT TO BACK IN. AS SOON AS I WENT TO REVERSE IT, THE CAR ACCELERATED FULLY ON ITS OWN ACCORD. I WAS ABLE TO PRESS THE BREAK AND STOP THE VEHICLE BUT SINCE I WAS ONLY ABOUT 10 FEET FROM ANOTHER CAR AND THE WALL OF THE PARKING GARAGE, I WAS NOT ABLE TO STOP IN TIME TO AVOID A COLLISION. I HIT THE CORNER OF THE CEMENT WALL WITH THE FRONT LEFT HEADLIGHT PORTION OF THE VEHICLE.

Power Train
Filed Aug 15, 2018135,000 milesNY

TRANSMISSION FAILURE AFTER 135000 M REPLACE WITH USE ONE FOR $3800.00 NEW ONE IS $8000.00 + LABOR = 10000.00 IS TO EXPENSIVE

Power Train
Filed Aug 12, 2018100,000 milesOH

VEHICLE SHUDDERS AND STALLS OUT WHILE DECELERATING ON APPROACH TO INTERSECTION OR TO STOP CREATING A POTENTIALLY DANGEROUS SITUATION WHILE IN TRAFFIC. THIS HAS HAPPENED MOSTLY ON CITY STREETS BUT IN BUSY URBAN TRAFFIC IT IS PARTICULARLY PROBLEMATIC.

Power Train
Filed Aug 8, 2018115,036 milesWA

MY WIFE AND CHILDREN WERE DRIVING DOWN THE HIGHWAY WHEN THE CAR BEGAN TO SHIFT HARD, AS MY WIFE SLOWED DOWN THE VEHICLE STALLED OUT STRANDING THEM ON A BUSY HIGHWAY . THEY WERE STUCK ON THE HIGHWAY IN 100 DEGREE TEMPERATURES UNTIL A TOW TRUCK ARIVED. WE HAD THIS TOWED TO A SUBARU DEALER AND WE WERE TOLD IT WAS A TRANSMISSION ERROR THAT WAS A KNOWN ISSUE BY SUBARU. SUBARU ISSUED AN EXTENDED WARRENTY TO CORRECT THE ISSUE HOWEVER WE WERE 3 DAYS TO LATE TO TAKE ADVANTAGE OF THIS OFFER. I CONTACTED SUBARU TO REQUEST THAT THEY COVER THE COST OF THE REPAIR SINCE IT WAS A KNOWN FAULT IN THE TRANSMISSION PARTS USED IN THE VEHICLE. THEY REFUSED TO HELP WITH ANY OF THE REPAIRS.

Unknown or Other
Filed Aug 6, 2018125,000 milesOH

TORQUE CONVERTER ISSUE

Unknown or Other
Filed Jul 31, 2018130,000 milesNY

AS I WAS DRIVING MY 2011 SUBARU OUTBACK 2.5 AS I DO ALWAYS ON A NORMAL BASIS I RECENTLY CAME TO A STOP SIGN AND WHEN I CAME TO AN ABRUPT STOP MY VEHICLE STALLED OUT LEAVING ME VULNERABLE FOR ONCOMING TRAFFIC I HAD TO PUT THE VEHICLE IN PARK AND RESTART THE CAR IT STARTS RIGHT BACK UP BUT EVERY TIME I HAVE TO PUT MY FOOT HEAVY ON THE BRAKE TO STOP AND TRAFFIC THE VEHICLE CUTS OFF WITHOUT FAIL EVERY TIME HAS ALSO HAPPENED TO ME ONE TIME AND HEAVY TRAFFIC JAM ON HIGHWAY VERY SCARY!!

Electronic Stability Control (esc)
Filed Jul 24, 201880,000 milesCT

INTERMITENT: STEADY ICONS: CHECK ENGINE LIGHT TRACTION CONTROL SYSTEM FLASHING ICONS: BRAKE CRUISE FROM STARTING THE VEHICLE ICONS LISTED ABOVE ARE ACTIVE. ENGINE IS VERY HARD TO START WHEN PUT IN GEAR, UNABLE TO MOVE CAR. SOLUTION IS TO TURN CAR OFF, WAIT AND RESTART. THIS MIGHT REQUIRE SEVERAL ATTEMPTS. EVENTUALLY, VEHICLE WILL RESUME NORMAL OPERATEION. DEALERSHIP SERVICE PERSONEL DO NOT ACKNOWLEDGE PROBLEM.

Service Brakes
Filed Jul 4, 2018130,000 milesIN

WHILE BRAKING AT INTERSECTIONS, ENGINE STALLS CAUSING DANGEROUS SITUATIONS FOR MY WIFE AND SELF. WE ARE BEGINNING TO FEAR DRIVING OUR SUBARU.

Electrical System
Filed Jun 30, 201899,351 milesNY

TAMARA RECALL I HAVE HAD MY 2011 OUTBACK FOR 4 MONTHS NOW AND HAVE GONE THROUGH 3 SETS OF LOW BEAM HEADLIGHTS. NOT SURE WHY THEY KEEP DYING PREMATURELY. I HAVE GOTTEN MORE EXPENSIVE BULBS EVERY TIME AND NOW THE $60 BULBS ARE DOING THE SAME THING. I FEEL THERE IS AN ELECTRICAL ISSUE AND I HAVE SEEN MULTIPLE FORUMS DESCRIBING THE SAME ISSUE FROM OTHER PEOPLE WITH THE SAME YEAR, MAKE, AND MODEL.

Electrical System
Filed Jun 11, 2018140,000 milesWA

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE PULLING IN THE DRIVEWAY, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED DAILY FOR AT LEAST FIVE MONTHS, BUT WENT AWAY WHEN THE VEHICLE WAS RESTARTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

Air Bags
Filed Jun 1, 2018GA

TAKATA RECALL - ALSO, WIPER MOTOR SAFETY RECALL. I'VE ATTEMPTED TO WORK WITH SUBARU TO GET THESE TWO RECALLS ADDRESSED, AND MADE TWO PHONE CALLS IN EARLY APRIL, AND AFTER BEING TOLD TO WAIT AND BE CONTACTED BY AN APPROVED DEALERSHIP, THERE WAS NO FOLLOW-UP AND NO APPOINTMENT SET. AFTER SEVERAL WEEKS OF WAITING I CONTACTED SUBARU AGAIN, THIS TIME THROUGH EMAIL ON MAY 20TH, AND WAS AGAIN TOLD TO WAIT TO BE CONTACTED BY THE CLOSEST APPROVED DEALERSHIP, WHICH IS MORE THAN 40 MILES AWAY IN MY CASE. THROUGHOUT THE PROCESS, SUBARU HAS MADE NO ATTEMPT TO ACCOMMODATE THE DISTANCE OR TIME REQUIRED TO PERFORM THE REPAIR. STILL, I'VE DONE AS THEY ASKED AND WAITED TO BE CONTACTED BY MY CLOSEST APPROVED DEALERSHIP (CHATHAM PARKWAY SUBARU), AND AGAIN THERE WAS NO FOLLOW-UP. I'VE BEEN ATTEMPTING TO GET THESE RECALLS ADDRESSED SINCE APRIL 4TH, AND HAVE GROWN INCREASINGLY FRUSTRATED WITH HOW DIFFICULT ITS BEEN TO GET THEIR ATTENTION. I DO NOT KNOW IF THIS IS THE APPROPRIATE AVENUE TO FILE SUCH A COMPLAINT, BUT I'M UNSURE OF EXACTLY WHAT OPTIONS ARE AVAILABLE TO ME AT THIS POINT. I JUST WANT TO HAVE TWO SAFETY RECALLS REPAIRED.

Exterior Lighting
Filed May 22, 2018PA

FREQUENT HEADLIGHT BURNOUT (HAVE HAD TO REPLACE HEADLIGHT BULBS 4 TIMES IN THE LAST YEAR) REVIEW OF DATA ONLINE INDICATES THAT SUBARU RECOGNIZED THIS AS A PROBLEM AND WAS OFFERING REIMBURSEMENT FOR THESE COSTS TO CONSUMERS. DEADLINE WAS 2016. CLASS ACTION SUITS HAVE ALSO BEEN FILED. PLEASE HELP! THIS IS RIDICULOUS TO CONTINUALLY NEED TO REPLACE BULBS SO FREQUENTLY AND EXPENSIVE SINCE THEY ARE NOT EASY TO DO ON MY OWN

Electrical System
Filed Apr 3, 201835,000 milesCT

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE VEHICLE HAD BEEN AT GARAVEL SUBARU (10 TINDALL AVE, NORWALK, CT 06851, (203) 642-0620) FOR MONTHS DUE TO AN INTERNAL OIL LEAK THAT WAS IMPACTING THE ENGINE. THE CONTACT STATED THAT THE OIL WARNING INDICATOR FAILED TO ILLUMINATE IN A TIMELY MANNER TO ALERT THAT THE OIL LEVEL WAS LOW. THE DEALER ALSO REPLACED THE WHEEL BEARINGS SEVERAL TIMES. THE RADIO, SPEAKER PHONE, AND GPS WERE ALSO SERVICED SEVERAL TIMES, BUT THE FAILURES RECURRED. THE CONTACT WAS INFORMED BY THE DEALER THAT THE WARRANTY HAD EXPIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

Power Train
Filed Mar 27, 2018MA

IT SEEMS TO ME THAT THIS IS A FAULTY TORQUE CONVERTER. MY CAR WHEN MAKING AN ABRUPT STOPS SEEMS TO STALL OUT AND DIE

Exterior Lighting
Filed Mar 15, 201893,000 milesNH

BOUGHT A 2011 SUBARU OUTBACK ON FEBRUARY 7, 2018 FROM DEALERSHIP, 90K MILES. I'VE OWED THIS CAR FOR 5 WEEKS AND ONE DAY AND I FINALLY HAD TIME TO GO TO THE DEALERSHIP TO HAVE THE DRIVER'S SIDE LOW BEAM BULB (WHICH BLEW OUT ABOUT 3 WEEKS AFTER PURCHASE BUT IS UNDER WARRANTY) AND ALSO BOTH BROW LIGHTS (DAYTIME RUNNING LIGHTS). ONE WAS DIM, THE OTHER WAS OUT. I BROUGHT THE BULBS AND GAVE THEM TO THE DEALERSHIP TO BE INSTALLED. WHEN FINISHED REPLACING, DEALERSHIP SAID I HAD A TAIL LIGHT OUT TOO. I TOLD THEM I WOULD REPLACE AND WENT ACROSS THE STREET TO PURCHASE A BULB. DROVE HOME AND WENT TO REPLACE TAIL LIGHT AND NOTICED I HAD TWO OUT, ONE ON EACH SIDE?! CONFUSED, I GRABBED A FRIEND TO VERIFY AND AFTER A BIT, I ENDED UP TAPPING THE LIGHT LENSE AND THE LIGHT CAME ON. BOTH OF THEM DID AFTER TAPPING EACH LENSE. CHECKED THE BULBS AND THEY WERE SECURE. ALSO, ABOUT 2 WEEKS AFTER PURCHASE, I HAD A PLATE LIGHT OUT. AGAIN, I BOUGHT BULBS AND WHEN I WENT TO REPLACE, IT WAS MIRACULOUSLY WAS WORKING.

Air Bags
Filed Mar 8, 2018WA

TAKATA AIRBAG RECALL. NO ONE CAN TELL ME IF MY CAR NEEDS A NEW AIRBAG. MY GRANDDAUGHTER HAS TO RIDE IN THAT FRONT SEAT AS THERE ARE 3 GRAND CHILDREN IN THE BACK. I DON'T WANT TO KEEP PUTTING HER IN DANGER (DATE BELOW IS DATE I WRITING THIS COMPLANT

Engine
Filed Mar 8, 2018130,000 milesOR

VEHICLE DIES WHEN STOPPED QUICKLY. TORQUE CONVERTER HAS BEEN AN ONGOING ISSUE FOR THIS YEAR/MODEL/MAKE

Vehicle Speed ControlCrash
Filed Mar 1, 2018CO

THE CONTACT OWNS A 2011 SUBARU OUTBACK. THERE WAS UNINTENDED ACCELERATION WHILE DRIVER WAS PULLING INTO A PARKING SPACE. DRIVER SLOWED DOWN TO PULL INTO PARKING SPACE AND PUT CAR IN PARK WHEN SUDDENLY THE CAR ACCELERATED AND SPED OVER CEMENT PARKING BLOCK AND CRASHED INTO THE CONCRETE BASE OF LIGHT POLE. THERE IS NO KNOWN RECALL. POLICE WERE CALLED AND A REPORT WAS FILED. *TT *JS

Exterior Lighting
Filed Feb 8, 2018134,000 milesDE

THE SUBARU OUTBACK 2011 HAS A KNOWN ISSUE WITH HEADLIGHTS BURNING OUT FREQUENTLY. I REPLACE 7 HEADLIGHTS ON MY VEHICLE SINCE I PURCHASED THE VEHICLE USED IN SEPTEMBER 2017 COSTING ME $200. THE OUTBACK HAS AN EXTENDED WARRANTY FOR LIGHTBULB REPLACEMENT, BUT THAT ENDS IN 2021, AND CAUSES THE DRIVER THE INCONVENIENCE OF FREQUENTLY TAKING THE VEHICLE IN TO HAVE HEADLIGHTS REPLACED. A RECALL NEEDS TO BE CREATED TO FIX THIS ISSUE.

Engine
Filed Feb 1, 201879,233 milesMD

ISSUE - STALLING WHILE BRAKING HARD OR STOPPING (AUTOMATIC TRANSMISSION) WHAT HAPPENED - MY 2011 SUBARU HAS JUST UNDER 80K MILEAGE. IT HAS NOW HAPPENED TO ME 3X THIS WEEK AND ESPECIALLY WHEN THE CAR HASN'T BEEN DRIVEN IN HOURS (MORNING EARLY ON MY WAY TO WORK OR ON MY WAY HOME FROM WORK). IN THE MORNING, I WAS DRIVING DOWN A STREET TO DROP OFF MY KIDS AT SCHOOL. I NEEDED TO MAKE A LEFT, BUT SINCE THERE WAS ONCOMING TRAFFIC, I HAD TO BRAKE. IT WAS NOT A GRADUAL BRAKE, BUT WAS A BIT SUDDEN. THE CAR SHUDDERED AND STALLED. IT IS SIMILAR TO WHAT HAPPENS WITH MANUAL TRANSMISSIONS IF YOU ARE IN GEAR AND COME TO A STOP WITHOUT PRESSING THE CLUTCH. BUT MY CAR IS AN AUTOMATIC, SO I HAD TO PUT IT IN PARK AND RESTART IT. IF THE CAR STALLED WHILE I WAS IN THE MIDDLE OF AN INTERSECTION OR IF I PANICKED, IT COULD HAVE CAUSED AN ACCIDENT. CAUSE - UNKNOWN. IT AT THE DEALER FOR SERVICE AND THEY ARE TRYING TO FIGURE IT OUT. SOME ONLINE SOURCES MENTIONED THE TORQUE CONVERTER OR SENSORS.

Air Bags
Filed Jan 27, 201835,000 milesCA

TAKATA RECALL. A SUBARU DEALERSHIP REPLACED THE AIRBAG (ACCORDING TO THEIR SERVICE RECORDS). HOWEVER, SUBARU CORPORATE CONTINUED TO SEND ME RECALL NOTICES. NOT SURE WHAT HAPPENED. 1) THEY REPLACED MY AIRBAG AND FORGOT TO TELL SUBARU. OK OUTCOME 2) THEY REPLACED MY AIRBAG, AND UPDATED A DIFFERENT CAR WITH SUBARU (WHICH WON'T GET RECALL NOTICES ANYMORE). PASSENGERS IN THAT CAR AT AT LETHAL RISK NOW. 3) THEY DIDN'T REPLACE MY AIRBAG, AND ACTUALLY PUT THAT AIRBAG INTO A DIFFERENT CAR. MY PASSENGERS ARE AT LETHAL RISK NOW. I ASKED THE SERVICE PERSON TO INVESTIGATE, BUT HE JUST SAID "IT'S DONE, DON'T WORRY" AIRBAG REPLACEMENT WAS NOVEMBER 2016. THE LAST SERVICE WAS THIS WEEK.

Steering
Filed Jan 17, 2018101,000 milesNY

STEERING FAILED COMPLETELY WHILE IN MOTION ON CITY STREET. WARNING LIGHT APPEARED ON DASH BRIEFLY, THEN STEERING FAILED - CAR WAS NOT ABLE TO BE STEERED. CAR WAS ROLLED INTO PARKING LOT AND TOW TRUCK CALLED. VEHICLE WAS ON IT'S WAY TO INTERSTATE HIGHWAY WHEN THIS HAPPENED. DEALER DETERMINED POWER STEERING HOSE CONNECTIONS TO "JUNCTION" HAD COMPLETELY RUSTED, CAUSING ALL FLUID TO LEAK OUT OF SYSTEM. SUBARU OF AMERICA WAS CONTACTED AND STATES THAT "SINCE THE VEHICLE IS DRIVEN IN AN AREA WHERE SALT IS USED ON ROADS IN WINTER, THIS IS NOT UNEXPECTED". IT SHOULD BE NOTED THAT LESS THAN 12 MONTHS PRIOR, THIS SAME VEHICLE'S BRAKE SYSTEM TOTALLY FAILED, FROM RUSTED HOSES. SUBARU OF AMERICA GAVE THE SAME REASON FOR THAT FAILURE.

Exterior Lighting
Filed Dec 28, 201741,000 milesVA

2011 OUTBACK AND HAVE REPLACED THE DRIVERS SIDE LOW BEAM HEADLIGHT 4 TIMES AS OF TODAY. SEEMS TO BE FAILING WAY TOO OFTEN. VEHICLE HAS 41,000 MILES AND ALWAYS GARAGE KEPT, ORIGINAL OWNER.

Engine
Filed Dec 26, 2017125,000 milesTN

WHEN HAVING TO COME TO A HARD STOP THE ENGINE WILL DIE. IT HAS HAPPENED 3 TIMES NOW. OUR SHOP RAN A DIAGNOSTIC AND IT SHOWED A PROBLEM WITH THE TORQUE CONVERTER.

Exterior Lighting
Filed Dec 22, 2017100,000 milesPA

I HAVE REPLACE ALL EXTERIOR LIGHTS MULTIPLE TIMES OVER THE 6 YEARS I HAVE OWN THIS CAR.

Power Train
Filed Dec 13, 201793,000 milesNY

2011 SUBARU OUTBACK ONLY DRIVEN BY MYSELF, 93000 MILES MOSTLY HIGHWAY. STALLING REGULARLY WHEN COMING TO A SUDDEN OR FAST STOP. SLOW STOPPING AND PUMPING BRAKES WOULD AVOID THE STALL. RPMS WOULD SUDDENLY DROP AFTER GOING BELOW 1200. OUT OF WARRANTY. VALVE BODY AND TORQUE CONVERTER REPLACED. THIS ISSUE HAS BEEN NOTED FOR MANY SUBARU CVT BETWEEN 2010 AND 2012 AND SHOULD HAVE EXTENDED WARRANTY TO COVER AND REPAIRS SHOULD BE MADE AT NO COST TO OWNER DUE TO OBVIOUS FAULT IN DESIGN.

Electrical System
Filed Dec 12, 201793,900 milesMA

OVER THE PAST YEAR MY MECHANIC HAS PUT IN TWO NEW BATTERIES IN MY CAR. MY 2011 OUTBACK HAS A PROBLEM WITH STARTING, THIS WAS BACK WHEN I HAD 80,000 MILES ON IT. THE CONNECTORS WHERE FINE AND HE CLEANED THEM. THE ISSUE STILL HAS NOT BEEN RESOLVED, HE CAN'T SEEM TO FIGURE OUT WHAT IS CAUSING IT. THERE IS NO PROBLEM WITH THE ALTERNATOR. THE PASSENGER REAR BRAKE LIGHT HAS BEEN REPLACED THREE TIMES IN FOUR YEARS OF OWNERSHIP, AGAIN NO CAUSE FOR THE PROBLEM. I'VE TAKEN IT TO AUTHORIZED SUBARU DEALERSHIPS AND THE ORIGINAL ONE I PURCHASED FROM TO NO PREVAIL. TODAY I WRITE WITH THE ISSUE OF MY CVT. THE FACT THAT I RECEIVED A ONE YEAR OR 100,000 MILES FROM DATE OF YEAR MADE IS OR WHICH EVER COMES FIRST IS COMPLETE CRAP. TODAY I STARTED EXPERIENCING ISSUES WITH THE CAR WANTING TO WHAT I DESCRIBE AS STALLING OUT. I WAS GOING DOWN MY ROAD WHICH WAS SLUSHY FROM SNOW/RAIN BUT MAINLY WET FROM THE RAIN THAT CAME. SUBARU TOLD ME THERE IS NOTHING WRONG, AND WON'T DO ANYTHING TILL SOMETHING BRAKES. SO IF THE PROBLEM WHICH HAS PLAGUED ALMOST FIFTY THOUSAND OUTBACKS CAUSING 'STALLING" LIKE MANUALS WHEN THE CLUTCH ISN'T ENGAGED AND BEING TOLD IT NEEDS TO BRAKE?? THIS IS NOT SAFE TO OWNERS. THIS IS NOT SAFE TO OTHER MOTORISTS.THIS IS DEATHS WAITING TO HAPPEN, THIS NEEDS TO BE ADDRESSED AND MADE A RECALL. ONLY IN THE UNITED STATES CAN A MANUFACTURER GET AWAY WITH SUCH THINGS AS THIS. I'M HEADING INTO WINTER IN NEW ENGLAND, LAST THING I NEED IS FOR MY CAR TO FAIL IN A STORM, MEDICAL SITUATION ETC.. AN

Air BagsCrash1 injured
Filed Dec 9, 201756,000 milesFL

OUR 2011 OUTBACK WAGON WAS HIT ON THE DRIVER'S SIDE BY A BUS. IT WAS TOTALED. THE SIDE AIRBAG DID NOT DEPLOY. THE DRIVER SUSTAINED A SERIOUS HEAD INJURY.

Power Train
Filed Dec 7, 2017130,000 milesTX

THE CAR IS HAVING ISSUES AT IDLING AND SHUTS OFF / STALLS WHILE AT THE TRAFFIC LIGHT OR STOP SIGNALS. DEALER REPLACED THE TORQUE CONVERTER BUT THE ISSUE STILL PERSISTS.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Subaru Outback → · Every Outback year → · How the figures are calculated →