Page 5 of 14 · complaints 201–250 of 653

2011 Subaru Outback complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Power Train
Filed Jul 12, 2019165,000 milesWI

WHEN TRAVELING WITH CRUISE SET CAR HAS STALLED/STUTTERED. IT ALSO HAS AN EXTREME STALL/STUTTER WHEN COMING UP TO A STOP OR TAKING OFF FROM A STOP. THIS HAS BEEN A SAFETY CONCERN DUE TO DRIVERS AROUND ME NEEDING TO REACT TO THE SUDDEN CHANGE OF SPEED.

Power Train
Filed Jul 10, 2019262,000 milesVA

WHILE SLOWING DOWN THE CAR STARTS TO SHUTTER THEN STALLS OUT WHEN MY SPEED IS UNDER 15 MPH. I BELIEVE IT'S THE TORQUE CLUTCH CONVERTER. I HAVE TO RESTART CAR IN TRAFFIC. THIS HAPPENS EVERY TIME I SLOW DOWN WEATHER ITS AT A STOP LIGHT OR JUST TURNING.

Parking Brake
Filed Jul 10, 2019110,000 milesCA

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS UNABLE TO RELEASE THE EMERGENCY BRAKE. IN ADDITION, THE BRAKE WARNING INDICATOR WAS ILLUMINATED. THE CONTACT REMOVED THE BATTERY TO RESET THE VEHICLE AND WAS ABLE TO RELEASE THE EMERGENCY BRAKE. THE CONTACT STATED THAT HE CONTINUED TO EXPERIENCE THE FAILURE AND ASSOCIATED IT WITH NHTSA CAMPAIGN NUMBER: 18V626000 (PARKING BRAKE). THE VEHICLE WAS TAKEN TO CARLSEN SUBARU (LOCATED AT 480 VETERANS BLVD, REDWOOD CITY, CA 94063, (888) 520-5916) WHERE IT WAS DIAGNOSED THAT THE EPB MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 110,000.

Exterior Lighting
Filed Jul 10, 201985,000 milesOH

HEADLIGHTS GO OUT WITH ABNORMAL FREQUENCY. DRIVER'S SIDE BULB HAS NEEDED CHANGING ON AVERAGE EVERY 3-4 MONTHS, EVEN THOUGH THE VEHICLE IS RARELY DRIVEN AT NIGHT. PASSENGER SIDE HAS BEEN REPLACED TWICE IN THE LAST YEAR ALONE.

Power Train
Filed Jul 9, 2019140,000 milesVT

STALLED AT HIGHWAY SPEED CAUSING VERY DANGEROUS SITUATION. CHECK ENGINE LIGHT AND BRAKE LIGHT, STABILITY CONTROL LIGHT AND AT TEMPERATURE LIGHTS FLASHING. READ SO MANY KNOWN ISSUES OF THIS HAPPENING TO OTHERS. WE ARE UNDER THE 10 YEARS BUT SLIGHTLY OVER THE 100,000 MILES. I WOULD THINK THEY WOULD BE WILLING TO FIX THE ISSUE AT NO CHARGE. I AM THE ORIGINAL OWNER OF VEHICLE. ENGINE HAD TO BE REPLACED 4YEARS AGO. THAT WAS COVERED UNDER THE EXTENDED WARRANTY THAT WE HAD PURCHASED. I WOULD LIKE TO SAY GOOD THINGS ABOUT SUBARU, BUT WILL BE UNABLE TO DO SO IF THEY DON'T FIX THIS ISSUE AT N/C. TRANSMISSION PROBLEM PROBABLY

Electronic Stability Control (esc)
Filed Jul 8, 201988,000 milesNJ

WHEN WE WERE DRIVING THE 2011 SUBARU OUTBACK ON THE ROAD ON JULY 5,2019, THE FUEL GAUGE SUDDENLY SHIFTED FROM ALMOST FULL TO ZERO. THE CAR STOPPED AND WE PLACED IT IN PARK. SUBSEQUENT ATTEMPTS TO START THE CAR DID NOT EVEN IGNITE THE ENGINE, EVEN WHEN WE ADDED ANOTHER GALLON OF GAS AND TRIED JUMP STARTING THE CAR. THERE WERE NO VISIBLE SIGNS OF A GAS LEAK. OUR INSURANCE COMPANY TOWED OUR CAR TO NEARBY COLEMAN SUBARU NJ, WHERE THE DEALER HAS NOW ASSUMED IT WAS A COMPUTER ISSUE AND HAVE ASKED TO ORDER ANOTHER COMPUTER TO FIX IT. THIS WAS AN INCREDIBLY SCARY EXPERIENCE FOR US. THERE WERE FIVE PEOPLE IN THE CAR WHEN WE WERE DRIVING AND THANKFULLY NO ONE WAS HURT. IF IT HAPPENED ON THE HIGH WAY, I DON'T KNOW WHAT WOULD HAVE HAPPENED. WE ARE CONCERNED THIS IS A SAFETY ISSUE WHICH CAN GET PEOPLE HURT.

Power Train
Filed Jul 3, 2019155,000 milesTN

WAS DRIVING MY OUTBACK IN INTERSTATE TRAFFIC GOING THE SPEED LIMIT. ACCELERATED SLIGHTLY TO GO UP A HILL AND THE CAR "LOST POWER". WOULDN'T ACCELERATE. SPEED DROPPED FAST AND I HAD TO QUICKLY PULL OVER TO KEEP FROM BEING "RUN OVER" BY VEHICLES BEHIND ME

Service Brakes
Filed Jul 2, 2019126,000 milesPA

MY 2011 SUBARU OUTBACK WAS BROUGHT IN FOR A TIRE CHANGE AND UPON RETURN, IT WAS FOUND THAT THE BRAKE LINES WERE COMPLETELY CORRODED AND LEAKING FLUID. UNFORTUNATELY, THIS WAS FOUND OUT AFTER I DROVE IT OUT OF THE SHOP AND I HAD NO ABILITY TO STOP WHATSOEVER. LUCKILY THE TRAFFIC IN THE AREA WAS LIGHT AND I WAS ABLE TO PULL TO THE SIDE OF THE ROAD AFTER PUTTING THE CAR INTO NEUTRAL. THE BRAKE LINES WERE CORRODED BEYOND BELIEF IN THE CENTER OF THE CAR. COINCIDENTLY THIS ISSUE IS KNOWN AND RECALLS ALREADY OCCURRED IN 2014 WITH 660,000 SUBARUS. HOWEVER, MY SPECIFIC YEAR WAS NOT A PART OF THIS RECALL. THE REST OF THE UNDERCARRIAGE HAD MINIMAL CORROSIONS OR AT LEAST THE EXPECTED LEVEL AFTER 8 YEARS OF SERVICE. THE BRAKE LINES THEMSELVES HAD SIGNIFICANTLY MORE CORROSION AND THIS COULD HAVE EASILY LEAD TO AN AWFUL ACCIDENT. THIS IS POOR ENGINEERING AND I BELIEVE THAT SUBARU IS TO BLAME. I COULD HAVE BEEN KILLED BECAUSE OF THIS ISSUE AND SUBARU SEEMS UNSYMPATHETIC. THERE IS NO WAY A BRAKE LINE IN THE CENTER OF THE CAR SHOULD BECOME CORRODED SO QUICKLY. IT'S REASONABLE TO SAY THAT THE FRONT LEFT AND RIGHT OR BACK LEFT AND RIGHT LINES COULD HAVE BEEN PINCHED WHEN THE CAR TURNS, CREATING A LEAK OF SOME KIND. HOWEVER, THE CENTER OF THE CAR AND THE FITMENTS THAT PIECE THE BRAKE LINE TOGETHER WERE BEYOND SHOT. I FIND IT STRANGE THAT 2005-2009 OUTBACKS WERE COVERED UNDER THE RECALL BUT WHAT CHANGED WITH 2010 AND BEYOND? MY GUESS IS THAT I'M NOT THE ONLY ONE WHOS RAN INTO THE SAME ISSUE. THE P

Service Brakes
Filed Jun 24, 2019UT

ELECTRIC PARKING BRAKE DEFECTIVE. NOTHING HAPPENS WHEN PUSHING IN THE BUTTON OR PULLING. THE BRAKE LIGHT CONTINUES TO FLASH. THIS FEATURE NO LONGER WORKS, AND APPEARS TO ALSO EFFECT THE HILL HOLDER AS THIS NO LONGER WORKS EITHER. ISN'T SAFE TO PUT ONTO A JACK WHILE CHANGING A TIRE WITH THIS FUNCTION NOT WORKING AS IT WILL ROLL OFF THE JACK.

Power Train
Filed Jun 19, 2019170,000 milesCA

MY VEHICLE WILL STALL AND TURN OFF WHEN COMING TO A STOP. THIS HAS HAPPENED MANY TIMES WHILE ON THE CITY STREETS AND WHEN ON THE HIGHWAY ONCE DURING TRAFFIC. THIS COULD OF BEEN A DEADLY SITUATION. THE CAR ALSO STALLS AND SLIPS GEARS WHEN GOING FROM 1ST GEAR TO 2ND CAUSING A JERKING MOTION LIKE AN MANUAL TRANSMISSION WOULD DO.

Power Train
Filed May 23, 2019130,000 milesAZ

UNDER SUDDEN BREAKING VEHICLE STALLS. ENGINE STOPS AND HAS TO BE RESTARTED. THIS HAS HAPPENED AT STOP LIGHTS OR IN INTERSECTIONS IF ANOTHER VEHICLE IN FRONT STOPS SUDDENLY. HAVE HAD THIS DIAGNOSED AS A FAULTY TORQUE CONVERTER. THIS COULD BE VERY DANGEROUS IF THE CAR NEEDS TO GET OUT OF THE WAY AND IS STALLED! SUBARU HAS KNOWN ABOUT THIS FOR YEARS YET DOES NOT CONSIDER IT A SAFETY ISSUE. I UNDERSTAND THIS HAS TO DO WITH THEIR CVT TRANSMISSION. A RECALL SHOULD BE ISSUED.

Power Train
Filed May 22, 2019133,000 milesMO

VEHICLE STALLS WHEN COMING TO A RAPID STOP. THE RPM PLUMETS DURING THE STOPPING ACTION AND DOES NOT RECOVER IN TIME, THEREFORE CAUSING THE ENGINE TO STALL. THE VEHICLE DOES NOT HAVE TO BE TRAVELING PARTICULARLY FAST EITHER. 15MPH OR ABOVE WILL CAUSE THIS TO HAPPEN. IT DOES NOT OCCUR ALL THE TIME, BUT THE FREQUENCY DOES INCREASE OVER TIME. IT IS BELIEVED THAT THIS IS A PROBLEM WITH THE CVT TORQUE CONVERTER.

Power Train
Filed May 14, 2019114,000 milesME

A FEW WEEKS AGO, MY CAR STARTED STALLING OUT AT LOW SPEEDS WHILE TRYING TO ACCELERATE. THE CAR LOSES POWER AND FORWARD MOMENTUM AND THEN CATCHES UP AGAIN. STARTING FROM A STOP LIGHT AND ENTERING AN INTERSECTION, THE CAR LURCHES UNEXPECTEDLY, CAUSING A DISRUPTION IN FORWARD MOMENTUM-- WHICH IS VERY ALARMING FOR ME AND THE CARS BEHIND ME. I TOOK IT TO THE SUBARU DEALERSHIP FOR SERVICE AND WAS TOLD IT NEEDED A VALVE BODY REPLACEMENT FOR THE CVT. I ASKED SPECIFICALLY IF THE CODES THAT CAME BACK SAID IT NEEDED A VALVE BODY REPLACEMENT AND WAS TOLD, YES.

Service Brakes
Filed May 9, 2019100 milesFL

THE TRACTION, OIL TEMP, BRAKE SIGN TURNS ON IN MY VEHICLE. THE VEHICLE BRAKE SIGN IS A SAFETY ISSSUE.

Fuel/Propulsion System
Filed May 1, 201999,840 milesMA

THE TORGUE CONVERTER IS CAUSING NOISE, SHUTTERING, AND LATE DOWN SHIFTING REPLACEMENT OF A FAILING TORQUE CONVERTER HAS BEEN RECOMMENDED.

Air Bags
Filed Apr 26, 2019MN

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SUBARU OF ROCHESTER (LOCATED AT 4840 MAINE AVE SE, ROCHESTER, MN 55904, (507) 285-4777) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. AN APPOINTMENT WAS MADE FOR MAY OF 2019 TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical System
Filed Apr 24, 2019WI

DOME LIGHT, CLOCK, SUNROOF, REMOTE KEY FOB, GARAGE DOOR OPENER ON REAR VIEW MIRROR, ETC. NOT WORKING. FUSES BLOW WITHIN A DAY OR 2 OF BEING REPLACED. ORIGIN OF PROBLEM UNKNOWN IN SPITE OF MANY ATTEMPTS AT FIXING IT. THIS HAS BEEN AN ONGOING PROBLEM FOR OVER 5 MONTHS. THESE DEVICES DON'T WORK WHETHER THE CAR IS RUNNING OR IN PARK.

Service Brakes
Filed Apr 23, 2019150,930 milesWV

I WAS DRIVING HOME TONIGHT AND THE CAR STALLED EVERYTHING QUIT WORKING, THE CAR JUMPED A FEW TIMES AND TURNED BACK ON. I LOST BRAKES AND NO STEERING COMING DOWN A 8 % GRADE. I TURNED THE CAR BACK ON AND IT KEPT DOING IT. I WAS OUT OF CELL SERVICE RANGE SO I COULD NOT CALL FOR HELP. IT WAS SCARY. I GOT HOME AND I SEE THERE WAS A RECALL BUT MY CAR IS OUT OF THAT RECALL RANGE AT 100000 MILES. I JUST PAID 11,000 FOR THIS CAR. I BELIEVE I SHOULD NOT HAVE TO PAY FOR THIS KNOWN ISSUE.

Power Train
Filed Apr 16, 2019106,000 milesCO

STATIONARY, STARTED CAR AND WENT TO PUT IN REVERSE GEAR (MANUAL TRANSMISSION) ONLY TO HAVE IT GRIND AND POP OUT. UNABLE TO PUT IN REVERSE, NOW THE OTHER GEARS HAVE BEEN AFFECTED BY A DAMAGED REVERSE SYNCHRO BREAKING UP. EARLIER MODEL YEAR 2011 OUTBACKS WERE PART OF A TRANSMISSION (MANUAL 6 SPEED) RECALL FAILURE FOR LACK OF LUBRICATION- THIS IS A LATER IN THE YEAR MODEL SO NOT COVERED UNDER OTHER RECALL.

Power Train
Filed Apr 15, 2019100,000 milesCA

CAR STALLS AT LOW SPEEDS, ALL LIGHTS ARE FLASHING, CODE READS TRANSMISSION CONTROL SYSTEM AND TORQUE CONVERTER FAILING , WHEN COMING TO A STOP IT STALLS OUT WHICH IS DANGEROUS FOR MY WIFE AND KIDS

Air Bags
Filed Apr 6, 2019WA

TAKATA RECALL. I RECEIVED NOTICE AND RESPONDED. CALLED SUBARU DEALERS AND SOONEST THEY CAN SCHEDULE IS NOVEMBER 2019. ROUGHLY 7 MONTHS OUT. THIS RECALL IS A BIG DEAL. THIS IS A SAFETY ISSUE THAT NEEDS TO BE REPAIRED IN A TIMELY MATTER. 7 MONTHS IS TO MUCH. WITHIN A MONTH IS ACCEPTABLE.

Exterior Lighting
Filed Apr 2, 2019136,000 milesWI

TRACTION CONTROL, BRAKE, AND CHECK ENGINE WARNING LIGHTS TOGETHER PERIODICALLY TURN ON, AND OCCASIONALLY THE SPEED CONTROL LIGHT FLASHES. HAPPENS WHEN CAR IS STATIONARY AND WHILE DRIVING. NO CAR PERFORMANCE HAS BEEN AFFECTED, YET. UNKNOWN IF THESE "SYMPTOMS" POSE OR COULD RESULT IN A SAFETY ISSUE.

Power Train
Filed Apr 2, 2019112,000 milesCO

VEHICLE STALLS WHEN COMING TO A STOP DUE TO FAULTY TORQUE CONVERTER.

Power Train
Filed Mar 27, 2019118,000 milesIN

THE CAR IS STALLING OUT WHEN IN MOTION AND COMING TO A STOP. WHEN BRAKING TO COME TO A STOP, AT STOPLIGHTS, STOP SIGNS, OR ANYWHERE YOU NEED TO STOP, THE CAR TURNS OFF. TO START THE CAR BACK UP AGAIN, YOU HAVE TO PUT THE CAR IN PARK, TURN IT BACK ON, THEN SHIFT TO DRIVE. I AM CONCERNED FOR THE SAFETY OF MY FAMILY AS THIS IS OUR FAMILY AUTO.

Power Train
Filed Mar 25, 2019PA

MY 2011 SUBARU OUTBACK STALLS WHEN I ATTEMPT TO REDUCE SPEED AT INTERSECTIONS. THE PROBLEM IS RELATED TO A MANUFACTURING DEFECT WHICH REQUIRES REPAIRS TO TORQUE CONVERTER AND VALVE. MY CAR WAS PURCHASED USED IN 2017 WITH 94,000 MILES, AND STARTED DEMONSTRATING SHUDDERING AND OCCASIONAL STALLING WITHIN WEEKS OF PURCHASE. I TOOK THE VEHICLE IN FOR SERVICE IN DECEMBER 2018 AND WAS TOLD THE PROBLEM WAS RELATED TO A KNOWN ISSUE WITH THAT MAKE AND MODEL, BUT 'UNFORTUNATELY THE EXTENDED WARRANTY WE ISSUED HAS EXPIRED AND WE CAN'T DO ANYTHING.' I NEVER RECEIVED NOTICE OF THE EXTENDED WARRANTY AND BELIEVE I WAS SOLD A LEMON, WHICH I'LL TAKE UP WITH THE DEALERSHIP. SOA CORPORATE ACKNOWLEDGED THE NATURE OF MY CAR PROBLEM AS BEING A MANUFACTURING DEFECT, BUT IN AN EMAIL RESPONSE TO MY PETITION FOR A GOODWILL REPAIR, I WAS TOLD AGAIN 'UNFORTUNATELY BECAUSE THE EXTENDED WARRANTY EXPIRED WE CAN'T HELP YOU'. SO SOA KNOWS IT MADE CARS WITH FAULTY TRANSMISSIONS BUT EXPECTS THE UNKNOWING CONSUMER TO PAY FOR IT OR ELSE BE OUT OF A CAR?

Engine
Filed Mar 25, 2019142,000 milesWA

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. AFTER THE VEHICLE CAME TO A STOP, THE ENGINE BEGAN TO SHUTTER AND THE VEHICLE STALLED. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. HARLEY SWAIN SUBARU (1915 N 1ST ST, HERMINSTON, OR) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 142,000.

Air Bags
Filed Mar 21, 2019MA

TAKATA RECALL. I RECEIVED THE RECALL 3/3/19 MARKED "URGENT, IMPORTANT SAFETY RECALL." MY SUBARU DEALER IN HYANNIS, MA INFORMED ME THAT I COULD GO ON A WAITING LIST SINCE THEY DO NOT HAVE THE REPLACEMENT PARTS. THEY EXPECT TO REPLACE THE AIRBAG AT THE END OF MAY OR IN JUNE. THIS DOESN'T FEEL URGENT.

Power Train
Filed Mar 21, 2019133,808 milesMA

THE VEHICLE BEGINS MOVING FROM A STOP ON CITY STREETS AND THEN IT QUICKLY HESITATES ONE OR MORE TIMES BEFORE STAYING IN GEAR. THIS REDUCES CONSISTENT FORWARD MOTION, INCREASING THE RISK OF REAR END OR OTHER CRASHES. THE 2ND DAY WARNING LIGHTS FLASHED CONTINUOUSLY ON THE INSTRUMENT PANEL. THIS INCREASES THE RISK OF DISTRACTED DRIVING CRASHES. SUBARU FOUND A FAILED VALVE BODY IN THE TRANSMISSION. THIS IS THE TYPE OF DEFECT THAT SHOULD HAVE A SAFETY RECALL TO REDUCE RISKS OF CRASHES. SUBARU ISSUED AN EXTENDED WARRANTY IN JULY 2017 FOR THESE TRANSMISSION DEFECTS AND COVERED VEHICLES WITH OVER 100,000 MILES THROUGH JULY 31, 2018. THE EXTENDED WARRANTY AND LATER DATE APPEAR TO BE TO AVOID A SAFETY RECALL. VEHICLES THAT HAD NOT FAILED WERE NOT TO BE BROUGHT FOR REPAIR. HAD THERE BEEN A RECALL, THIS SAFETY ISSUE WOULD HAVE BEEN CORRECTED BEFORE JULY 31, 2018.

Seat Belts
Filed Mar 19, 201985,000 milesCO

TAKATA RECALL

Air Bags
Filed Mar 15, 2019WA

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CASCADE AUTO CENTER (148 EASY ST, WENATCHEE, WA 98801, (509) 888-2985) WAS CONTACTED AND CONFIRMED THAT THE NEXT AVAILABLE APPOINTMENT WAS NOT UNTIL JUNE OF 2019. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Mar 15, 2019NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NORTHTOWN SUBARU (3930 SHERIDAN DR, AMHERST, NY 14226, (716) 992-6547) WAS CONTACTED AND CONFIRMED THAT THE NEXT AVAILABLE APPOINTMENT WAS NOT UNTIL AUGUST OF 2019. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Power Train
Filed Mar 14, 2019111,000 milesNY

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHEN THE VEHICLE WAS STARTED, THE BRAKE AND CRUISE CONTROL WARNING INDICATORS REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. AN UNKNOWN DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 111,000.

Power Train
Filed Mar 6, 2019113,000 milesOR

TRANSMISSION CAUSES STALLING WHEN STOPPING REQUIRING RESTARTING OF ENGINE. SUBARU HAS ACKNOWLEDGED PROBLEM WITH A TSB AND EXTENDED THE TRANSMISSION WARRANTY TO 10 YEARS /100,000MILE. THIS IS A VERY EXPENSIVE FIX THAT CUSTOMERS SHOULD NOT BE RESPONSIBLE FOR . ACCORDING TO SUBARU IT REQUIRES TEARING DOWN THE TRANNY TO REPLACE A SIMPLE BEARING AND COST TO CUSTOMER EXCEEDS 3000.00. SUBARU HAS FAILED TO NOTIFY CUSTOMERS AT THE PROBLEM MIGHT EXIST IN THEIR CARS THERE BY PUTTING CUSTOMERS AT A DISADVANTAGE FOR REPAIRING THE CAR. MY CAR HAS 114,000 MILES ON IT IS A 2011 AND IS WITHIN THE 10 YEARS BUT NOT 100,000 MILES I DON'T FEEL THAT I SHOULD RESPONSIBLE TO REPAIR A PROBLEM THAT THEY HAVE AT KNOWLEDGE EXIST AND IS A FACTORY DEFECT

Air Bags
Filed Mar 4, 2019NY

TL* THE CONTACTS OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NORTH TOWN SUBARU (3930 SHERIDAN DR, AMHERST, NY 14226, (716) 992-6547) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Service Brakes
Filed Mar 2, 2019CA

IN OCT. 2018 SUBARU SENT ME A LETTER REGARDING THE SAFETY RECALL WTV-81 (NHTSA ID 18V-626). THIS RECALL STATES THAT THE MY VEHICLE'S ELECTRONIC PARKING BRAKE (EPB) MAY CRACK OVER TIME AND THAT REMEDY PARTS ARE NOT YET AVAILABLE. IT IS NOW MARCH, 2019 AND A REMEDY STILL HAS NOT BEEN FOUND. I HAVE A MANUAL TRANSMISSION AND IF MY EPB FAILS, THIS WILL CAUSE MY CALL TO ROLL AWAY AND CRASH. THIS IS NOT ACCEPTABLE. I HAVE REPEATEDLY CONTACTED THE DEALER AND THEY HAVE NO ANSWERS FOR ME. I AM FILING THIS COMPLAINT IN HOPES THAT IT WILL PUSH SUBARU TO ACTIVELY FIND A REMEDY FOR THIS RECALL.

Power Train
Filed Feb 25, 2019125,600 milesCT

ENGINE STALLS IF STOP ABRUPTLY. CAR SHUDDERS ON ACCELERATION AT HIGHWAY SPEEDS AND UP HILLS WHEN ATTEMPTING TO ACCELERATE. THERE APPEARS TO A BULLETIN 16-90-13R BUT IT SHOULD BE A RECALL. SUBARU SHOULD COVER THE COST OF THE REPAIR FOR THE LIFE OF THE VEHICLE.

Engine
Filed Feb 23, 201912,500 milesNY

DRIVING UP A GRADUAL HILL ON INTERSTATE. ENGINE WARNING AND MULTIPLE OTHER LIGHTS STARTED FLASHING. ENGINE LOST ALL POWER. COASTED OVER TO GET OUT OF TRAFFIC AND STOP. TURNED OFF ENGINE. TRIED TO RESTART CAR AND IT WOULD NOT. SUBARU OUTBACK HAD 125,000 MILES AND ONE OWNER WHO HAD ALL MAINTENANCE SERVICES DONE, AT SUBARU DEALER, BY THE BOOK. HAD DRIVEN DOWN INTERSTATE AN HOUR BEFORE WITH NO INDICATION OF ANY CONCERN. I AM TOLD IT HAD THREE VALVE FAILURES.

Power Train
Filed Feb 15, 2019125,000 milesGA

AUTOMOBILE @ 125,000 MILE ATTEMPTS TO STALL AT LOW RPMS AND STOPS. JERKING MOTIONS HAPPEN WHEN ATTEMPTING TO ACCELERATE THE AUTOMOBILE FROM A STOP. DEALER REPORTS VALVE BODY NEEDS REPAIR. I UNDERSTAND A RECALL WITHOUT ADMITTING ANY FAULT BY SUBARU, YET THE RECALL HAD AN EXPIRATION DATE. THIS DATE NEED TO BE EXTENDED FOR THOSE WHO ARE EXPERIENCING THE PROBLEM SINCE THE RECALL EXPIRATION DATE.

Electrical System
Filed Feb 10, 201971,137 milesNY

MULTIPLE WARNING LIGHTS APPEARED ON THE DASHBOARD WHILE DRIVING. WHEN SITTING IN THE CAR, IN THE GARAGE, THE MINUTE THE KEY IS TURNED, ALTHOUGH THE CAR IS NOT STARTED, ALL THE DASHBOARD WARNING LIGHTS WENT ON ALTHOUGH THE CAR WAS STATIONARY. PICTURE UPLOADED TAKEN WHEN CAR WAS IN GARAGE.

Power Train
Filed Feb 7, 2019NY

MY CAR IS STALLING VERY DANGEROUSLY DUE TO A FAULTY TRANSMISSION THAT SUBARY ACKNOWLEDGED IS DEFECTIVE IN ITS PUBLIC RELEASE FROM 1/6/2014 SUBJECT-"DESIGN CHANGE TO LOCK UP TYPE TORQUE CONVERTER." WHILE IT EXTENDED THE WARRANTY FOR THIS PROBLEM, I NO LONGER QUALIFY BECAUSE MY MILEAGE WAS EXCEEDED BY A FEW THOUSANDS. I CAN NOT AFFORD THE REPAIR WHICH IS ESTIMATED AT AROUND $4400 AND THIS IS MY ONLY VEHICLE I OWN AND NEED IT FOR WORK. DRIVING THE CAR IS VERY DANGEROUS BECAUSE IT STALLS IN UNPREDICTABLE SITUATIONS. I WAS ALMOST REAR ENDED A FEW DAYS AGO AND I AM VERY CONCERNED ABOUT MY SAFETY. THE SUBARU DEALER IS REFUSING TO MAKE THE REPAIR EVEN THOUGH THE PROBLEM IS WIDESPREAD, WIDELY REPORTED AND CONCEDED BY THE COMPANY. I HAVE NO WHERE TO TURN AND I ASK YOU FOR HELP TO GET SUBARU AGREE TO FIX MY CAR UNDER THE TERMS OF THE EXTENDED WARRANTY. THANK YOU VERY MUCH

Power Train
Filed Feb 5, 2019150,000 milesCT

THE CAR STALLS AFTER COMING TO A STOP. THERE'S EVEN A SERVICE BULLETIN # 16-90-13R COVERING THIS PROBLEM. THEY WANT $1500 TO FIX THIS PROBLEM. SUBARU HAS KNOWN ABOUT THIS PROBLEM FOR A LONG TIME.

Engine
Filed Jan 30, 201986,000 milesIL

ENGINE OVERHEATING/LOW COOLANT LIGHT BEGAN ON HIGHWAY AT 86,000 MILES. REPAIRS NEEDED STATED IT WAS A CRACKED RADIATOR. AFTER REPAIR OF RADIATOR AT 800 MILES LATER, SAME LOW COOLANT LIGHT APPEARED WHILE DRIVING IN CITY ON SIDESTREETS AND ENGINE BEGAN MAKING 'SLOSHING' SOUND. REPAIRS NEEDED STATED IT WAS A DAMAGED WATER PUMP. AFTER REPAIR OF DAMAGED WATER PUMP, ENGINE STILL MADE 'SLOSHING' SOUND. FINAL REPAIR RECOMMENDATION WAS A BLOWN HEAD GASKET WITH POSSIBLE ENGINE RE-WORK REQUIRED AS ENGINE HAD PROBABLY OVERHEATED.

Exterior Lighting
Filed Jan 22, 2019PA

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE HEADLIGHTS AND BRAKE LIGHTS FAILED TO OPERATE. THE CONTACT HAD TO REPAIR THE HEADLIGHTS THREE TIMES AND THE BRAKE LIGHTS FOUR TIMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE LIGHTS WERE FAULTY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SUGGESTED THAT THE CONTACT CALL NHTSA. THE DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

Power Train
Filed Jan 10, 2019186,000 milesOH

STALLS WHEN STOPPED

Electrical System
Filed Jan 10, 201995,000 milesOR

HEADLIGHT AND OTHER EXTERIOR LIGHT BULBS DIE PREMATURELY. I RECEIVED A LETTER FROM SUBARU ABOUT A WARRANTY EXTENSION AND THAT THEY WOULD COVER THE COSTS. SO FAR I'VE HAD 3 HEADLIGHTS GO OUT IN THE LAST TWO YEARS (AFTER 85K MILES) AND ALSO WAS TOLD BY A SUBARU DEALER YESTERDAY THAT 5 OTHER EXTERIOR LIGHTS WERE OUT. THE GENERAL CONSENSUS IS THAT IT'S A POWER SURGE IN THE LIGHTING/ELECTRICAL SYSTEM THAT SUBARU ISN'T ADDRESSING. THE REPLACEMENT OF HEADLIGHT BULBS IS EXTREMELY DIFFICULT AND RECOMMENDED THAT A SHOP OR DEALER DO THE WORK, MAKING IT VERY INCONVENIENT TO REPLACE LIGHTS. IT IS DANGEROUS TO HAVE THE HEADLIGHTS GO OUT SO OFTEN WHEN DRIVING AT NIGHT AND VISIBILITY IS REDUCED. THERE HAS BEEN NO RECALL OR TECHNICAL SERVICE BULLETIN ISSUED BY SUBARU, THAT I KNOW OF, AND A LAWSUIT PENDING. HTTPS://LEGALNEWSLINE.COM/STORIES/510725171-COMPLAINTS-ABOUT-SUBARU-OUTBACK-S-LIGHTS-PRECEDED-CLASS-ACTION

Unknown or Other
Filed Jan 4, 2019CT

WE HAVE PASSED DOWN MY HUSBANDS 2011 OUTBACK TO OUR TEENAGE DAUGHTER AS HER FIRST CAR. THIS CAR HAS BEEN TAKEN VERY GOOD CARE OF AND IS SERVICED REGULARLY. IT HAS BEEN DRIVEN MOSTLY HIGHWAY MILES $146,000. LAST YEAR IN JANUARY THE CAR ACTED UP AND THE HEAD GASKET, TIMING BELT, WATER PUMP WERE ALL FIXED ($3500.00). IN THE PAST EVERY ONCE IN A WHILE THE CAR WOULD STALL OUT AT A LIGHT OR WHEN CHANGING FROM REVERSE TO DRIVE. 2 DAYS AFTER MY DAUGHTER STARTED USING IT AROUND TOWN SHE NOTICED IT STALLING EVERY TIME SHE WENT OUT. WE DID SOME RESEARCH AND APPARENTLY THE TORQUE CONVERTER IS A KNOW ISSUE WITH SUBARU AND AN EXTENDED WARRANTY HAS BEEN ISSUED RATHER THAN A REPAIR. WE BROUGHT THE CAR TO OUR SUBARU DEALER AGAIN AND THEY AGREED THAT IT WAS THE TORQUE CONVERTER AND COULD BE REPAIRED FOR $1950. IT WOULD NOT BE COVERED UNDER THE EXTENDED WARRANTY BECAUSE OF THE MILES ON THE CAR. THIS SHOULD NOT BE ALLOWED AS ANACCEPTABLE SOLUTION TO A PROBLEM. THERE IS A KNOWN ISSUE WITH THIS CAR THAT CAUSES THE CAR TO STALL. SUBARU SEEMS TO HAVE GONE AROUND THE ACTUAL PROBLEM BY NOT USING THE WORD "STALL" IN ITS DISTRIBUTION OF THE PROBLEM. THEY SHOULD BE HELD RESPONSIBLE FOR ALL CARS THAT STALL WHILE DRIVING WHEN THEY PUT IN A FAULTY PARTS. IF MY HUSBAND DROVE MORE AROUND TOWN I AM SURE WE WOULD HAVE REALIZED THIS BEFORE BUT THIS IS NOT A PROBLEM THAT THE CONSUMER SHOULD HAVE TO TAKE ON... A CAR THAT IS KNOWN TO STALL SHOULD NOT BE ALLOWED ON THE ROAD AND THE COMPANY WHO CAUSED THIS TO HAPPEN

Engine
Filed Jan 2, 2019113,000 milesVT

ALL OF THE LIGHTS STARTED FLASHING ON MY DASH. THE CAR HAS 114,000 MILES. IT IS A FAULTY VALVE BODY AND THE TRANSMISSION IS SHOT. THERE ARE METAL SHAVINGS IN THE TRANSMISSION FLUID. SUBARU QUOTED ME $7000 TO FIX IT. THE CARS NOT EVEN WORTH $5000. I AM OUT OF WARRANTY AND THERE'S NOTHING THEY CAN DO. I AM DONE WITH SUBARUS.

Engine
Filed Jan 1, 2019110,871 milesCA

1. STALLING - CAR STALLS WHEN BRAKING QUICKLY - STALLS WHEN YOU COME TO A QUICK STOP. CAR IS IN MOTION AND WILL STALL AS YOU APPLY THE BRAKES QUICKLY AT AN INTERSECTION. 2. SHUDDERS - CAR SHUDDERS AS IT IS SLOWING DOWN FOR A RED LIGHT (IN THIS SCENARIO I AM NOT APPLYING THE BRAKES). FEELS LIKE IT WILL STALL.

Engine
Filed Dec 29, 201879,000 milesWI

ENGINE SOMETIMES FALTERS AND DIES WHEN COMING TO A STOP; USUALLY ONLY IN THE FIRST FEW MILES OF DRIVING. SIMILAR TO WHAT A MANUAL TRANSMISSION WOULD DO IF YOU DON'T PUT THE CLUTCH IN, EXCEPT THIS IS AN AUTOMATIC. GIVING IT A LITTLE BIT OF GAS WHEN IT FALTERS CAN ABORT THE STUTTERING, BUT NOT ALWAYS, AND IT ISN'T ALWAYS POSSIBLE TO DO SO SAFELY WHEN YOU'RE TRYING TO COME TO A STOP. I'VE ONLY OWNED THE CAR FOR 3 MONTHS HAND IT'S HAPPENED 7-8 TIMES. TODAY, FOR THE FIRST TIME, THE ENGINE WOULD NOT IMMEDIATELY RESTART AFTER IT DIED. TURNED OVER BUT DIDN'T ENGAGE THROUGH A HALF DOZEN TRIES, THEN WOULDN'T TURN OVER AT ALL. I WAS AT A STOPLIGHT ON A HILL. A MINUTE OR SO LATER, IT FIRED UP AGAIN AND I WAS ABLE TO CONTINUE ON.

Power Train
Filed Dec 28, 201840,000 milesFL

AT ABOUT 40K MILES, MY DEALER MAINTAINED 2011 OUTBACK BEGAN TO HAVE AN ENGINE SHUDDER IMMEDIATELY AFTER MAKING A FULL STOP IN GEAR, E.G. AT A RED LIGHT. IT HAPPENS VERY INFREQUENTLY AND CANNOT BE REPLICATED ON COMMAND. THE NEAR-STALL IS SIMILAR TO NOT DEPRESSING A CLUTCH WITH A MANUAL TRANSMISSION. THE SHUDDER IS VERY BRIEF. SOMETIMES DASH LIGHTS FLASH, BUT THE ENGINE HAS NEVER COMPLETELY STALLED. THE ONLY CONSISTENCY IS THAT IT ONLY OCCURS AT A FULL STOP IN GEAR. IT IS VERY UNSAFE WHEN THE NEAR-STALL OCCURS AT THE SAME TIME I'M TRYING TO PULL OUT INTO TRAFFIC. THE HESITATION IS LONG ENOUGH TO MAKE MY ACTION DANGEROUS. SUBARU HAS HAD MY VEHICLE MULTIPLE TIMES, SOMETIMES FOR WEEKS, BUT HAS BEEN UNABLE TO DIAGNOSE AND REPAIR. THE TRANSMISSION TESTED GOOD. TORQUE CONVERTER WAS REPLACED, AND IS A COMMON ISSUE FOR MANY OWNERS, BUT IT DID NOTHING FOR ME. THE ENGINE SHUDDER HAS BEEN OCCURRING FOR 45K MILES. THOUGH THE ISSUE STARTED WHILE UNDER FULL POWER TRAIN WARRANTY, SUBARU WILL NOT PERFORM ANY SERVICES AT THEIR COST. THIS IS A COMMON ISSUE WITH 2010-12 OUTBACK OWNERS. A QUICK SEARCH ONLINE SUPPORTS THAT, INCLUDING A RELATED TECHNICAL SERVICE BULLETIN ISSUED BY SUBARU. I DO NOT KNOW WHAT IS OCCURRING, NOR DOES SUBARU. IT IS FRUSTRATING TO HAVE A COMMON ISSUE WITH NO RESOLUTION.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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