Chrysler (FCA US, LLC): Seats › Mid/Rear Assembly › Head Restraint
Chrysler (FCA US, LLC) reported this defect to federal regulators on Jul 17, 2025 and put the number of vehicles at risk at 121,398. The repair is free for as long as the recall stands.
The defect
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
The risk
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
The remedy
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
4 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2024 Jeep Grand Cherokee | 254 | 16 | 0 | 10 |
| 2024 Jeep Grand Cherokee L | 42 | 8 | 0 | 4 |
| 2023 Jeep Grand Cherokee | 408 | 21 | 3 | 16 |
| 2023 Jeep Grand Cherokee L | 96 | 6 | 2 | 3 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 25V472000.
Full record for the 2024 Jeep Grand Cherokee → · Recalls carrying a do-not-drive advisory → · Where this data comes from →