Chrysler (FCA US LLC): Structure
Chrysler (FCA US LLC) reported this defect to federal regulators on Apr 9, 2020 and put the number of vehicles at risk at 37,580. The repair is free for as long as the recall stands.
The defect
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 Pick-up trucks equipped with an accessory bed step. In certain side loading conditions, the bed step may unexpectedly fail while in use.
The risk
A bed step that unexpectedly fails while in use increases the risk of injury to the user.
The remedy
Chrysler will notify owners, and dealers will replace the bed step support brace, free of charge. The recall began on July 9, 2020 (RAM 2500) and began on October 6, 2020 (Ram 3500). Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's numbers for this recall are W24 and W44.
4 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2020 Ram 2500 | 162 | 10 | 4 | 5 |
| 2020 Ram 3500 | 116 | 11 | 7 | 6 |
| 2019 Ram 2500 | 193 | 12 | 9 | 8 |
| 2019 Ram 3500 | 138 | 14 | 5 | 12 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 20V207000.
Full record for the 2020 Ram 2500 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →