New England Wheels: Seats
New England Wheels reported this defect to federal regulators on Apr 29, 2019 and put the number of vehicles at risk at 544. The repair is free for as long as the recall stands.
The defect
New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
The risk
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
The remedy
New England has notified owners, directing them to contact Freedman for repairs to the foldaway seats, free of charge. The recall began May 27, 2019. Owners may contact Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247.
11 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2019 Ram Promaster | 60 | 9 | 0 | 2 |
| 2018 Ford Transit | 58 | 14 | 1 | 1 |
| 2018 Ram Promaster | 38 | 10 | 0 | 4 |
| 2017 Ford Transit | 98 | 18 | 2 | 4 |
| 2017 Ram Promaster | 57 | 10 | 3 | 2 |
| 2016 Ford Transit | 156 | 21 | 4 | 7 |
| 2016 Ram Promaster | 33 | 15 | 0 | 0 |
| 2015 Ford Transit | 193 | 26 | 1 | 4 |
| 2015 Ram Promaster | 61 | 13 | 1 | 1 |
| 2014 Ford Transit | 3 | 3 | 0 | 0 |
| 2014 Ram Promaster | 71 | 13 | 1 | 4 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 19V333000.
Full record for the 2019 Ram Promaster → · Recalls carrying a do-not-drive advisory → · Where this data comes from →