AIR BAG LIGHT IS ON, THE HORN DOES NOT WORK AND THE SPEED CONTROL IS INOPERATIVE. THERE ARE CHRYSLER SERVICE BULLETINS ON THE CLOCK SPRING WIRING HARNESS BUT NO RECALL. THIS IS A SAFETY HAZARD (NO HORN, NO AIRBAG) AND SHOULD BE ADDRESSED BY A RECALL.
1996 Plymouth Grand Voyager complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1996 record →
CLOCKSPRING MECHANISM FAILS CAUSING NO CRUISE AIRBAG LIGHT IS LIT AND NO HORN. MR
CONSUMER STATES HORN, CRUISE CONTROL AND AIR BAG ARE INOPERATIVE. VEHICLE CHECKED BY DLR WHO DETERMINED A DEFECTIVE CLOCK SPRING. RELATED RECALL EA01007/AIR BAG CLOCKSPRING. MR
CONSUMER STATES THAT THERE IS GAS FUEMS IN THE CAB OF VEHICLE. CONSUMER ALSO NOTICED PUDDLE OF GAS UNDER THE CAR. TOOK TO DEALER AND THEY REFUSED TO FIX PROBLEM WITH OUT CHARGING CONSUMER. CONSUMER HAS A PROBLEM WITH THE DEALER NOT RESPONDING. MR
THE INCIDENT OCCURRED WITH MY WIFE DRIVING THE VEHICLE. MY BROTHER-IN-LAW AND 2 DAUGHTERS, MORGAN 9 YEARS OLD AND MADISON, 5 YEARS OLD, WERE PASSENGERS. THEY WERE TRAVELING WEST ON INTERSTATE 78 IN NEW JERSEY JUST PAST EXIT 11 WHEN THEY SMELLED A SLIGHT UNUSUAL ODOR. AT THIS LOCATION ON THE INTERSTATE IS A MOUNTAIN, KNOWN AS "JUGTOWN MOUNTAIN." MY WIFE PUT HER FOOT ON THE BRAKE TO SLOW DOWN, CONCERNED ABOUT THE ODOR AND FOUND THE BRAKE PEDAL WENT TO THE FLOORBOARD. TRAVELING DOWNHILL AND GAINING SPEED SHE PANICKED BRIEFLY, BUT MANAGED TO GET TO THE RIGHT LANE AND USED THE EMERGENCY BRAKE AND LOWER GEARS TO SLOW THE VEHICLE DOWN. AS THE INTERSTATE LEVELED OUT SHE PULLED THE VEHICLE OVER AND CONTACTED MYSELF AND AAA FOR TOWING SERVICE. WE HAD THE VEHICLE TOWED TO CLINTON CHRYSLER JEEP DODGE IN CLINTON, NJ. AFTER INSPECTING THE VEHICLE THE SERVICE MANAGER INFORMED ME THAT THIS HAPPENS OFTEN TO MANY VEHICLES. HE WAS VERY COURTEOUS AND HELPFUL, BUT I QUESTIONED HIS RESPONSE AS I THOUGHT IT WAS UNUSUAL THAT A CATASTROPHIC FAILURE OF THE VEHICLES BRAKE SYSTEM THAT COULD HAVE RESULTED IN A LIFE THREATENING SITUATION WAS SOMETHING THAT OCCURRED "OFTEN TO MANY VEHICLES." HE FURTHER EXPLAINED THAT MATERIAL CAN BUILD UP IN THE CALIPERS AND HEAT THE BRAKES UP, POTENTIALLY RESULTING IN BRAKE FLUID EVAPORATING. HE ASKED HOW LONG IT WAS SINCE MY LAST BRAKE WORK AND I EXPLAINED TO HIM THE TWO PREVIOUS ROUTINE BRAKE JOBS AND WHEN THE OCCURRED. HE STATED THAT MORE THAN LIKELY I WOULD HAVE TO HA
WIRING HARNESS WAS REPLACED PREVIOUSLY WHILE UNDER WARRANTY. SECOND FAILURE WAS BEYOND EXTENDED WARRANTY.*AK
AIR BAG LIGHT IS ON, CRUISE CONTROL/HORN NOT WORKING. DEALER HAS BEEN NOTIFIED. PLEASE ADD ADDITIONAL INFORMATION. *AK
CLOCKSPRING FAILURE CAUSED REPEATED FAILURES OF AIRBAG, HORN AND CRUISE CONTROL. *AK
STEERING COLUMN CLOCKSPRING FAILED RENDERED THE DRIVER SIDE AIRBAG AND HORN NON-OPERATIONAL. - SAFETY COMPONENTS FAILED. THIS IS ACOMMON OCCURRENCE FOR 1996 TO 2000 CHRYSLER MINIVANS. PLEASE REQUIRE A SAFETY RECALL.*AK
MULTIPEL FAILURES OF CLOCK SPRING RESULTING IN FAIL OF AIRBAG AND HORN. *AK
RUST FAILURE OF THE RT. FRONT STRUT TOWER WITH MISALIGNMENT AND TIRE FAILURE.*AK
I BOUGHT MY 1996 USED TWO WINTERS AGO AND WAS TOLD BY THE DEALER THAT THE AC WORKED (AND IT DID BLOW COLD AIR AT THE TIEM, IT WAS ONLY 6: C OUTSIDE!!)ALONG CAME A HOT DAY IN JUNE AND NO AC. I TOOK IT INTO A SHOP WHO PRESSURE TESTED IT, SAID IT WAS OK AND RECHARGED IT. IT LASTED 3 HOURS INTO OUR VACATION. ON MY RETURN THEY CHECKED IT OUT AGAIN AND SAID THESE VANS WERE KNOWN TO HAVE DEFECTED AND LEAKY AC SYSTEMS. THEY FOUND A FEW SMALL HOLES IN THE CONDENSER. SUMMER WAS OVER SO I LET IT SIT UNTIL THIS SUMMER WHERE I REPLACED THE CONDENSER AND TOOK IT BACK FOR ANOTHER $150 PRESSURE TEST AND REFILL. THIS TIME IT LASTED 3 WEEKS AND AGAIN DIED ON OUR VACATION. ON MY RETURN HE FOUND MORE LEAKS AROUND THE COMPRESSOR AND SAID THAT THE EVAPORATOR IS ALSO PROBABLY LEAKING BECAUSE THEY DO JUST THAT QUITE OFTEN ON THIS TYPE OF VAN.SO FAR I'VE INVESTED $500 AND HAVE NO AC. IT WOULD HAVE BEEN TRIPLE THAT BUT I FOUND A RECONDITIONED CONDENSER AND DID THE REPLACEMENT MYSELF. NOW I'M TOLD THE COMPRESSER ($600 PART AND $200 LABOUR) AND THE EVAPORATOR ($500 PART AND $500 LABOUR) NEED TO BE REPLACED, PLUS ANOTHER $150 TEST AND REFILL. THAT PUTS ME AT ALMOST $2500 TO FIX AN AC SYSTEM THAT EVERY MECHANIC I TALK TO SAYS IS DEFECTIVE.WHAT CAN I DO???*AK
AIR BAG LIGHT REMAINS ON WHILE DRIVING, ALSO THE CRUISE CONTROL AND HORN ARE INOPERATIVE. DEALER NOTIFIED. *AK *SCC *NLM
VEHICLE WILL STALL OUT WHILE THE CONSUMER IS DRIVING. CONTACTED DEALER, AND THE DEALER HAS REPLACED A FEW PARTS ON VEHICLE, BUT PROBLEM STILL OCCURS.*AK
TRANSMISSION HAD TO BE REPLACED BECAUSE PUMP IN TRANSMISSION STOPPED WORKING AND VEHICLE WAS DIFFICULT TO PUT INTO GEAR. CONTACTED DEALER. *AK
THIS VAN WAS PURCHASED OFF LEASE WITH 18000 MILES AND LESS THAN 1 YEAR OLD. AFTER 1 YEAR THE VEHICLE WAS OUT OF WARRANTY DUE TO MILEAGE (36000). THE WIPERS WOULD GO ON AND OFF AT WILL. THE DEALER REPLACED THE BATTERY FOR $100.00. THE PROBLEM CONTINUED AND EVENTUALLY LIGHTS STARTED TO TURN ON IN THE INTERIOR OF THE VEHICLE ON THEIR OWN. THE CRUISE CONTROL WORKED INTERMITTANTLY. THE AIR BAG LIGHT CAME ON INTERMITTANTLY. THE BODY CONTROL MODULE WAS REPLACED. WE DIDN'T LEAVE THE DEALERSHIP AND THE PROBLEM STARTED AGAIN. THE DEALER ORDERED ANOTHER BODY CONTROL MODULE. IT HAS BEEN 3 AND ONE HALF YEARS AND NOW THE PROBLEMS ARE STARTING AGAIN. THE VEHICLE HAS STALLED ON SEVERAL OCCASSIONS. THE HORN DOES NOT WORK. THE CRUISE CONTROL DOES NOT WORK. THE AIR BAG LIGHT IS ON CONTINUOUSLY NOW. WE DO NOT HAVE THE $1000 DOLLARS FOR REPLACEMENT OF THE AIR BAG. WE UNDERSTAND THAT THERE ARE OTHERS WITH THIS SAME PROBLEM. IS NHTSA GOING TO MAKE CHRYSTLER RIGHT THESE ELECTRICAL PROBLEMS. I HAVE READ ABOUT ENGINE FIRES DUE TO ELECTRICAL SHORTS. IT CERTAINLY APPEARS THAT WE ARE NOT THE ONLY ONES EXPERIENCING ELECTRICAL PROBLEMS WITH OUR MINIVAN.*AK
I HAVE MANY OF THE SAME PROBLEMS LISTED IN THE OTHER 72 GRAND VOYAGER COMPLAINTS. FIRST THE DRIVER SIDE DRIVE SHAFT FAILED, WHICH IS UNHEARD OF AND CLEARLY A DEFECTIVE PART. A FEW WEEKS LATER THE TRANSMISSION FAILED. IN THE PROCESS OF SELF DESTRUCTION, AN INTERNAL PIECE OF THE TRANSMISSION PRODUCE A LARGE HOLE IN THE TRANSMISSION HOUSING. IT IS NOT UNCOMMON FOR THE HOUSING TO BE DAMAGED WHEN THE TRANSMISSION FAILS. IN FACT, DUE TO DEMAND, CHRYSLER IS NOW CHARGING ALMOST AS MUCH FOR THE HOUSING AS THEY ARE FOR THE REBUILT TRANSMISSION. DUE TO THE LARGE NUMBER OF DEFECTIVE VANS ON THE MARKET, CHRYSLER IS RESISTING A RECALL AND ANY ASSISTANCE. AFTER ALL DAIMLER/ CHRYSLER HAS MUCH LARGER UNETHICAL ISSUES TO DEAL WITH, SUCH AS A FEDERAL INVESTIGATION INTO PRICE FIXING. THE $7.50/ HR. MINIONS ON THE HELP LINE ARE WORTHLESS. THE ONLY HOPE WE HAVE IS TO GET THE NHTSA TO RECALL THESE ROLLING PIECES OF GARBAGE, AND TO STOP BUYING CHRYSLERS PRODUCT.*AK
AIRBAG INDICATOR LIGHT FLASHES OFF AND ON ALONG WITH HORN AND CRUISE CONTROL NOT WORKING AT ALL.. THE DEALER INFO PROVIDED IS FROM PLACE OF PURCHASE . I NOW GET MY VEHICLE SERVICED AT TATE CHRYSLER, 7535 RITCHIE HWY,GLEN BURNIE,MD 21061, 410-761-1560. I HAVE NOT DISCUSSED PROBLEM WITH THEM YET. IDENTIFIED SOURCE OF MY PROBLEM VIA INTERNET INQUIRY WITH TECHNICAL SERVICE ADVISORS AND PERSONS WHO HAVE HAD SAME PROBLEM.*AK
WHILE DRIVING AT HIGHWAY SPEEDS TRANSMISSION JUMPED OUT OF GEAR. TRANSMISSION HAS BEEN REPLACED. *AK TRANSMISSION WAS REBUILT WITH UPGRADED PARTS, THE SECOND FAILURE THE TRANSMISSION SENSORS WERE REPLACED, THE THIRD FAILURE THE VEHICLE IS STILL IN THE SHOP.
AIR BAG LIGHT STAYED ILLUMINATED WHILE DRIVING. ALSO CRUISE CONTROL AND HORN ASSEMBLY WERE INOPERABLE. DEALER HAS REPAIRED VEHICLE. PLEASE PROVIDE FURTHER INFORMATION. *AK
WHILE DRIVING CRUISE CONTROL LIGHT WAS ALWAYS ILLUMINATING ON DASHBOARD. DEALER WAS NOTIFIED, MECHANIC STATED CLOCK SPRING WAS DEFECTIVE, CAUSING CRUISE CONTROL TO MALFUNCTION.*AK
EA 01 007/AIR BAG CLOCKSPRING: VEHICLE WAS HAVING A PROBLEM WITH AIR BAG LIGHT REMAINING ON WHILE DRIVING, AND HORN WOULD WORK INTERMITTENTLY. DEALER NOTIFIED, AND REPLACED CLOCKSPRING.*AK
LIGHTS FLASH,BELLS CHIME,DOOR LOCKS ACTIVATE REPEATEDLY, DASH GAUGES GO DEAD VERY DISTRACTING AND SCARY FOR MY WIFE.
SHORTLY AFTER PURCHASE OF VEHICLE AIRBAG LIGHT CAME ON, STAYED ON MOST OF THE TIME.*AK
EXTENDED STOPPING DISTANCE, BRAKE PEDAL FEELS NORMAL. VEHICLE HAS NOT BEEN EXAMINED BY DEALER.*AK
NHTSA RECALL 00 V 268 000/MANUFACTURERS RECALL 895 CONCERNING FUEL LEAKAGE: FUEL IS LEAKING FROM THE FUEL RAIL ONTO THE ENGINE. DEALER CONTACTED AND INFORMED CONSUMER THAT VEHICLE WAS NOT COVERED UNDER THAT RECALL DUE TO VIN. *AK *SLC
NHTSA RECALL 00V268000/ MANUFACTURER'S RECALL RECALL 895; GAS IS LEAKING UNDERNEATH VEHICLE IN SAME LOCATION FOR FIFTH TIME. VEHICLE WAS RECALLED AND SERVICED ONCE. VEHICLE HAS NEVER BEEN DIAGNOSED TO CORRECT THE ONGOING PROBLEM. DEALER AND MANUFACTURER CONTACTED. PLEASE PROVIDE MORE INFORMATION.*AK
ORIGINALLY NOTED THE REVERSE GEAR HAD A DELAY WHEN PURCHASED NEW, BUT WAS TOLD IT WAS NORMAL. WHILE DRIVING HOME FROM AIRPORT CAR SLOWED AND APPEARED TO LACK POWER (CLUTCH SLIPPAGE), 2 MILES LATER UPON DECELERATION AND ACCECLERATION HEARD A GRINDING SOUND AND NOTED A SLUGGISH FORWARD MOTION. MADE IT BACK TO HOME AND SHUT CAR DOWN (NITE TIME). RESTARTED CAR IN MORNING AND NOTED THAT CAR WOULD NOT BACK OUT OF GARAGE, ALSO TRIED PUTTING CAR IN NUETRAL, BUT CARE WOULD NOT MOVE (APPEARS TO BE STUCK IN A GEAR). VEHICLE CURRENTLY UNMOVABLE. CONTACTED MANUFACTURE AND REQUESTED ASSISTANCE WITH PARTS (I WOULD PAY FOR LABOR), BUT THE REPS (MORE THAN ONE) I TALKED WITH SAID THAT THEY DECLINE TO PROVIDE ANY ASSISTANCE. THEY ALSO TOLD ME THAT THEIR WORD WAS FINAL AND THAT IT WOULD BE USELESS TO ASK TO TALK TO ANYONE ELSE. SINCE I AM IN THE MILITARY THEY REFERED ME TO MILITARY SALES AND SERVICE (THEY SAID THAT I MIGHT TRY ARBRITRATION). WHATEVER HAPPENED TO GOOD FAITH AND LOYALTY TO CUSTOMERS.*AK
ENGINE USING EXCESSIVE OIL...AND I HAVE NOTICE THE SAME IN OTHER SIMILAR VEHICLES. *AK
TRANSMISSION MADE A LOUD BANG AND THEN THE CAR WOULD NOT ACCELLERATE, AND THE TRANSMISSION DUMPED ALL THE OIL ON THE ROAD. *AK
AIR BAG LIGHT LIT, INDICATING A PROBLEM WITH THE DRIVER'S SIDE AIRBAG. HORN QUIT WORKING AT THE SAME TIME. CRUISE CONTROL IS INOPERATIVE ALSO. THIS REPRESENTS A MAJOR SAFETY ISSUE - DRIVING WITHOUT THE USE OF AN AIRBAG OR HORN.
NOTICED FUEL LEAKING FROM FUEL TANK. AFTER RESEARCHING INTERNET, ETC. FOUND THAT THERE WAS A RECALL ON THE FUEL RAIL. TOOK TO DEALER FOR RECALL WORK ON FUEL RAIL. RECALL WORK HAD ALREADY BEEN DONE ON O-RING, ETC. AT DEALER, MENTIONED LEAKING GAS TO DEALER. INFORMED THAT VALVE IS LEAKING AND A NEW TANK WOULD BE REQUIRED. AFTER FURTHER RESEARCH FOUND THAT THIS PROBLEM EXISTS FOR MANY, MANY OTHERS! LEAK ONLY OCCURS WHEN TANK IS AT LEAST 3/4 FULL AND VAN IS PARKED WITH THE FRONT ON A DOWNHILL ANGLE! CHRYSLER MUST KNOW OF THE PROBLEM? *AK
AIRBAG LIGHT COMES ON . HORN AND CRUISE CONTROL ARE INOPERABLE.*AK
TRAVELING 75 MPH SUDDEN LEFT FRONT BLOWOUT, NEW TIRE LESS THAN 20 MILES.*AK (TIRESIZE: P205/75R14)
AIRBAG LIGHT IS ON/ HORN, AND CRUISE CONTROL STOPPED WORKING. DEALER DETERMINED CLOCKSPRING ASSEMBLY NEEDED TO BE REPLACED.*AK
WE HAD THE TRANSMISSION REBUILT AT 62,000 MILE - BROKE AGAIN AT 47,000 MILES LATER. *AK
DOOR LOCK FAILURES: REPEATED FAILURES REQUIRED NEW MECHANISMS, ALSO AFFECTED THE FUEL TANK DOOR. TRANSMISSION FAILURE: OCCURRED IN PARKING LOT FORTUNATELY. REQUIRED $2200 IN REPAIR. DEALER (HERSHBERGER MOTORS IN WOODBURN, OR) FAILED TO CORRECTLY SEAL THE TRANSMISSION. WHEN RETURNED TO DEALER FOR THIS, THEY BROKE THE RIGHT BEARING HUB, ANOTHER $400 TO REPAIR. BODY CONTROL MODULE FAILURE: WIPERS STOPPED WORKING - AN ABSOLUTE NECESSITY IN OREGON! BCM REPAIRED BY SENDING OUT EXISTING UNIT BY DEALER (TOWN & COUNTRY CHRYSLER, MILWAUKIE, OR). DID NOT CORRECT PROBLEM ($450 REPAIR COSTS). PRESENTLY IN FOR CORRECITVE ACTION. SIGNED - UNHAPPY CUSTOMER.
CHRYSLER KNOWS VERY WELL THAT THERE IS SYSTEM FAILURE IN AIR BAG "CLOCK SPRING" IN THE STEERING WHEEL. NHTSA SHOULD ASK CHRYSLER FOR ONE SIMPLE PIECE OF INFORMATION: HOW MANY DRIVER'S SIDE AIR BAG "CLOCK SPRING" REPLACEMENT PARTS" ARE YOU SELLING? BECAUSE CHRYSLER IS SELLING TENS OF THOUSANDS, IT IS CLEAR TO ANY IDIOT THAT THERE IS A MANUFACTURER'S DEFECT IN THIS IMPORTANT SAFETY DEVICE. CHRYSLER HAS A SIMILAR PROBLEM WITH FUEL TANK SENDER DEVICE. THEY ARE ALL BREAKING. *AK
APPARENTLY THIS IS A COMMON PROBLEM. AIRBAG LIGHT ON, HORN AND CRUISE CONTROL DON'T WORK. DEALER CHARGED ME ALMOST $350 TO FIX WHAT IT OBVIOUSLY A SAFETY DEFECT, GIVEN THE NUMBER OF PEOPLE WHO ARE HAVING THIS PROBLEM.*AK
MY CAR KEEPS CUTTING OFF WHEN I AM ON THE HIGHWAY. I'VE HAD EVERYTHING DONE TO IT BUT IT CONTINUES TO CUT OFF. I'VE HAD THE CATALYTIC CONVERTER REPLACED, A NEW FUEL FILTER PUT ON, A FUEL INJECTION SERVICE, ETC. THE PROBLEM IS NOT COMING UP ON THE DIAGNOSTIC TEST AND FRANKLY I FEEL THAT THE CAR IS DEFECTIVE. I WILL NEVER BY CAR MANUFACTURED BY PLYMOUTH OR ANY OF ITS SISTER COMPANIES. THIS IS TRULY RIDICULOUS, AND I HOPE THIS PROBLEM WILL BE LOOKED INTO FURTHER.*AK
AIRBAG LIGHT ILLUMINATED, AND WHEN CONSUMER PRESSED HORN IT DID NOT WORK. TOOK VEHICLE TO DEALER, AND DEALER STATED THAT CLOCKSPRING NEEDED REPLACING. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *AK
RECEIVED RECALL NOTICE #00V268000. CONTACTED DEALERSHIP. WAS INFORMED NO PARTS WERE AVAILABLE TO REPAIR FUEL LEAKAGE RECALL. SERVICE MECHANIC INDICATED IT WAS ON NATIONAL BACK ORDER.*AK
AT 45MPH THE TRANSMISSION SUDDENLY WENT OUT AND THE CAR WENT INTO A NEUTRAL STATE.
WHILE TRAVELING NOTICED RPM IDLE HIGH. VEHICLE WOULD NOT ENGAGE IN GEAR. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER INFORMATION.*AK
WHEN FILLING UP FUEL TANK COULD SEE A FUEL LEAKAGE ON GROUND. COULD NOT SEE WHERE IT WAS COMING FROM. HAD CONTACTED DEALER. PLEASE PROVIDE MORE INFOMATION.*AK
WHILE DRIVING WOULD STEP ON BRAKE PEDAL TO STOP VEHICLE, BUT BRAKES WILL NOT ACTIVATE ON TIME. HAD CONTACTED DEALER. PLEASE PROVIDE MORE INFORMATION.*AK
RADIATOR FAN WOULD START WORKING, AND OUT OF SUDDEN, JUST STOPPED WORKING, CAUSING ENGINE TO OVERHEAT. HAD CONTACTED DEALER. PLEASE PROVIDE MORE INFORMATION. *AK
SLIDING DOOR ON PASSENGER'S SIDE FEELS TIGHT ON TRACK. BUT WHEN CLOSING AND DRIVING IT RATTLES/ SHAKES AND SOUNDS LIKE IT'S GOING TO COME OFF. VEHICLE HAS BEEN IN 3-4 TIMES TO BE CHECKED, AND NOTHING COULD BE FOUND WRONG. THE DEALER WAS NOTIFIED. *AK
TURN SIGNAL INTERMITTENTLY WORKS AND SMOKE IS COMING FROM BENEATH THE STEERING COLUMN WHEN THE TURN SIGNAL IS USED. TURN SIGNAL WILL DELAY UP TO 5 OR MORE MINUTES BEFORE COMING ON. SWITCH HAS BEEN REPLACED 3-4 TIMES, AND PROBLEM STILL EXISTS. THE DEALER WAS NOTIFIED.*AK
REAR DRIVER SIDE SPRING WAS BENT, CAUSING VEHICLE TO BE LIFTED ON PASSENGER SIDE. AFTER SPRING WAS REPLACED DRIVER'S SIDE WAS STILL NOT LEVELED WITH THE PASSENGER'S SIDE. DEALER WAS NOTIFIED, AND HAS NOT DIAGNOSED WHAT THE CAUSE WAS. *AK
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1996 Plymouth Grand Voyager → · Every Grand Voyager year → · How the figures are calculated →