Page 5 of 14 · complaints 201–250 of 678

2004 Nissan Murano complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Latches/Locks/Linkages
Filed May 11, 201360,000 milesNV

AT APPROXIMATELY 60,000 MILES WITH THE AGE OF THE CAR BEING APPROXIMATELY FIVE (5) YEARS OLD THE FRONT PASSENGER DOOR WOULD NOT UNLOCK OR LOCK WHEN THE REMOTE ACTUATOR WAS USED. THIS GOT PROGRESSIVELY WORSE AND THEN LESS THAN A YEAR LATER THE DRIVER'S SIDE DOOR BEGAN DOING THE SAME THING. NOW NEITHER ONE OF THESE DOORS WILL WORK CORRECTLY AND OFTEN LOCK ON THEIR OWN WITHOUT THE REMOTE ACTUATOR OR THE INTERNAL MANUAL LOCKING SYSTEM BEING USED. THIS HAS SPREAD TO THE REAR DOORS TOO BUT ONLY INTERMITTENTLY AT THIS TIME. I HAVE READ ON THE INTERNET THAT MANY MANY OWNERS OF A NISSAN MURANO OF ALMOST EVERY MODEL YEAR EVENTUALLY EXPERIENCE THIS PROBLEM. THIS CREATES A SAFETY PROBLEM SHOULD ENTRY INTO THE VEHICLE OR EXIT FROM THE VEHICLE IN AN EMERGENCY SITUATION BE REQUIRED BECAUSE THE DOORS WILL NOT UNLOCK FROM THE OUTSIDE WITHOUT A KEY AND THE ONLY DOOR THAT HAS A KEY SLOT IS THE DRIVERS SIDE FRONT DOOR. IF THE KEY'S IN THE IGNITION HOW WOULD ANYONE ON THE OUTSIDE OF THE VEHICLE GET THE DOORS OPEN IN AN EMERGENCY? THERE WAS A RECALL ISSUED A FEW YEARS AGO IN AUSTRALIA FOR THIS VERY SAME PROBLEM ON A DIFFERENT NISSAN MODEL VEHICLE. IF THIS WAS A SAFETY ISSUE THERE AND WAS ACKNOWLEDGED BY NISSAN TO BE THEIR RESPONSIBILITY TO RESOLVE I CANNOT HELP BUT ASK "WHY ISN'T THIS BEING TAKEN CARE OF HERE IN THE USA BY NISSAN?" NISSAN AND THEIR DEALERS HAVE KNOWN OF THIS SAFETY PROBLEM FOR YEARS AND QUOTE BETWEEN $400 AND $500 TO FIX JUST ONE DOOR. MANY OWNERS REPORT VIA THE INTERNET THAT THIS

Power Train
Filed May 10, 2013115,000 milesOH

5/10/12: STOPPED IN TRAFFIC ON I-75 SOUTH IN TN. HAD DRIVEN APPROX 5 HOURS. TRAFFIC PROCEEDED TO NORMAL SPEED. STEPPED ON GAS PEDAL, CAR WOULD NOT ACCELERATE. THEN IMMEDIATELY SPED OFF. DEALER WAS FINALLY ABLE TO DIAGNOSE THE ISSUE ON 5/6/2013 (NOW OUTSIDE OF WARRANTY). THE ISSUE WAS FIRST RECOGNIZED BY NISSAN NOV 2006 (NTB05-084A). NISSAN CORP HAS CHOSEN TO NOT RECALL THE VEHICLES. THEY ALSO WILL NOT ASSIST WITH THE REPAIR ($2050). WAS ALSO TOLD THAT THE REPAIR MAY NOT FIX THE ISSUE. SOME PEOPLE HAVE FIXED THIS ISSUE ONLY TO END UP HAVING THE TRANSMISSION REPLACED ($5000+). THE ISSUE IS ONLY APPARENT IN WARMER WEATHER (AND NOT DAILY). *TR

Latches/Locks/Linkages
Filed May 1, 201365,000 milesIL

THE DOOR LOCK ACTUATOR DOES NOT WORK WHEN THE BUTTON IS PUSHED FROM THE INSIDE. THE LEVER MUST BE MOVED MANUALLY. THIS POSES A SAFETY ISSUE DUE TO THE FACT THAT IN AN EMERGENCY THE DOOR STAYS LOCKED DISALLOWING A QUICK EXIT . *TR

Power Train
Filed Apr 26, 201382,000 milesVA

WENT TO DEALERSHIP TO CHECK POWER LOSS AND NOISE FROM CVT TRANSMISSION. DEALER GAVE ME AN ESTIMATE OF $4225 TO REPLACE TRANSFER CASE. THEY SAID THAT WARRANTY WAS FOR THE TRANSMISSION AND NOT THE TRANSFER CASE. AFTER RESEARCHING ON THE INTERNET, SEVERAL THOUSAND CASES OF LEAKING OR FAILING TRANSFER CASES HAVE BEEN FOUND FOR THIS VEHICLE AND NISSAN HAS IGNORED ALL INSTANCES TO AVOID A RECALL. PLUS, THEY ARE CHARGING $4225 FOR A PART THAT MAKES UP THE TRANSMISSION USING A TECHNICALITY TO AVOID REPLACING THE DEFECTIVE PART. *TR

Power Train
Filed Feb 9, 2013119,096 milesWA

WHILE DRIVING ON FREEWAY CAR WOULD NOT RESPOND TO THROTTLE. AFTER SHUTTING DOWN ENGINE AND RESTARTING CAR RAN NORMALLY. SECOND EVENT OCCURED IN HEAVY TRAFFIC WITH NO RESPONSE TO THROTTLE. TOOK CAR TO THE DEALER IN BURIEN WASHINGTON FOR FULL CHECK OUT AND THEY COULD FIND NO PROBLEM WITH CAR. EVERYTHING WAS NORMAL AND NO FAULT CODES. THIRD EVENT OCCURED LAST NIGHT WHILE DRIVING IN HEAVY TRAFFIC ON FREEWAY. THIS EVENT WAS MORE SEVERE. CAR DECELERATED RAPIDLY (ALMOST LIKE THE BRAKES HAD BEEN SLAMMED ON BUT IT WAS DEFINITELY SOMETHING IN THE TRANSMISSION OR TRANSFER CASE) AND THE ENGINE RPM ALSO INCREASED RAPIDLY. CAR WAS DIFFICULT TO CONTROL, NEARLY CAUSING AN ACCIDENT. I WAS ABLE TO GET CAR TO SIDE OF FREEWAY. I TURNED OFF THE ENGINE AND RESTARTED CAR. CAR RAN NORMALLY. IN READING OTHER REPORTS ON THE INTERNET THIS IS A KNOWN PROBLEM WITH THE 2003 AND 2004 MURANO TRANSMISSIONS AND OR TRANSFER CASES. IT IS VERY DANGEROUS. THE DEALERS CANNOT FIND THE PROBLEM AND IT CAN HAPPEN AT ANY TIME. *TR

Fuel/Propulsion System
Filed Feb 9, 201398,000 milesCA

DUE TO A RECALL A PLASTIC SHIELD WAS INSTALLED A FEW YEARS AGO BY DEALER TO PROTECT THE FUEL TANK FROM ROAD DEBRIS. SOMETHING MUST HAVE HIT THE SHIELD CAUSING FOUR OF THE 6 PLASTIC FASTENERS TO BREAK OFF OR FAIL DUE TO AGE. THE SHIELD WAS DANGLING ON PASSENGER SIDE. I PURCHASED AND INSTALLED REPLACEMENT FASTENERS. MOST PEOPLE WILL NOT KNOW TO INSPECT FOR THIS LEAVING THE TANK EXPOSED. I THINK NISSAN'S SOLUTION IS INADEQUATE. THE SHIELD SHOULD BE MORE ROBUST. PERHAPS METAL WITH METAL FASTENERS? I ALSO THINK THIS SHOULD BE A RECALL OF THE RECALL. *TR

Power Train
Filed Feb 5, 2013100,000 milesAZ

DELAYED IN ACCELERATION. FAULTY CVT TRANSMISSION. *TR

Electrical System
Filed Jan 17, 2013IL

DOOR LOCK ACTUATORS FAIL TO LOCK DOORS WITHIN SHORT PERIOD OF TIME. ALSO AFFECTED GAS FILL DOOR BECAUSE IT IS CONNECTED WITH AN ELECTRICAL SOLENOID. *TR

Electrical System
Filed Jan 7, 2013119,800 milesOH

I WAS STOPPED AT TRAFFIC LIGHT, WHEN LIGHT TURNED GREEN I BEGAN TO ACCELERATE. I BEGAN TO SMELL BURNING THRU AIR VENTS AND THEN AT ABOUT 40 MPH THE CAR WOULD NOT RESPOND TO MY ACCELERATION OF GAS PEDAL. I HAD LOST ALL POWER AND CONTROL OF VEHICLE. THE CAR BEHIND ME HAD TO SWERVE SUDDENLY TO AVOID ME AND IT ALMOST CAUSED A SERIOUS WRECK WITH MY 4 CHILDREN INSIDE. I HAD BATTERY CHECKED AND ALTERNATOR CHECKED AND WAS TOLD ALTERNATOR WAS BAD. WELL I REPLACED ALTERNATOR AND WOULDN'T YOU KNOW IT 2 WEEKS LATER, THE SAME INCIDENT OCCURRED, I WAS GOING ABOUT 35-40 MPH AND IT JUST QUIT AGAIN. AND AGAIN MY 4 KIDS WERE INSIDE AS I WAS DRIVING THEM TO SCHOOL! I'VE CALLED TO INQUIRE ABOUT THE RECALL FOR THIS ISSUE AND AM TOLD MINE DOESN'T QUALIFY. I'VE SEEN SO MANY PEOPLE WITH THIS ISSUE. WHY ISN'T IT BEING ADDRESSED. WILL IT TAKE HAVING MY 4 KIDS INSIDE INVOLVED IN AN AWFUL WRECK? WE NEED SOMEONE TO HELP WITH THIS BEFORE SOMETHING BAD HAS TO HAPPEN!! *TR

Engine and Engine Cooling
Filed Dec 25, 2012IL

NISSAN MURANO 96" BEGAN LEAKING ENGINE OIL, WENT IN TO FIX UNDER A NISSAN WARRANTY. LEAK WAS NOT FIXED AND THE POWER STEERING BEGAN TO LEAK. SERVICE MANAGER AT DEALERSHIP, AUTOBARN NISSAN, DON MEKOOLA TOLD ME THESE ENGINES BEGIN LEAKING AT THIS POINT AND THE DEALERSHIP WOULD NOT EVEN OFFER ENOUGH ON A TRADE TO WHOLESALE THE MURANO. THAT TELLS YOU ALL YOU NEED TO KNOW. NISSAN USA WILL DO NOTHING AND THE DEALER WILL DO NOTHING. I HAD NO IDEA THE CAR WAS THIS BAD A SHAPE AND CONTINUED DRIVING IT. NOW I FOLLOW DON'S ADVICE AND TOP OFF BOTH ENGINE OIL AND POWER STEERING FLUID EVERY WEEK. NOT THE BEST ANSWER, BUT I HAVE NO CHOICE. *TR

Service Brakes
Filed Dec 18, 2012109,000 milesCT

TL* THE CONTACT OWNS A 2004 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKE PEDAL WAS ENGAGED BUT THE VEHICLE FAILED TO DECELERATE UNTIL AFTER THE CONTACT REPEATEDLY APPLIED THE BRAKES. THE CONTACT WAS ABLE TO CONTINUE DRIVING WITH CAUTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN INFORMED THE CONTACT THAT THE REAR BRAKE CALIPERS HAD SEIZED. THE VEHICLE REPAIRS CONSISTED OF THE REPLACEMENTS OF BOTH ROTORS, BRAKE PADS AND CALIPERS. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.

Power Train
Filed Dec 9, 201259,200 milesMA

DRIVING TO CT CAR DIES IN MID MOMENTUM AND ALMOST CAUSES A SERIOUS ACCIDENT. FOUGHT TO GET OVER INTO THE BREAKDOWN LANE ALMOST GETTING HIT BY A SIXTEEN WHEELER. AFTER A $150 DOLLAR TOW THE CAR STARTS UP AND I DROVE IT TO THE DEALER THE NEXT DAY. I WAS TOLD THAT IT WAS A CAM POSITION AND CAM SHAFT SENSOR. TOTAL COST $650. TAKE CAR HOME TWO DAYS LATER THE SURGES STARTED AND THE CAR STARTS SPUTTERING AGAIN. CURRENTLY THE CAR IS AT THE DEALER AND I AM BEING TOLD THAT IT MIGHT BE A TRANSMISSION ISSUE ON A CAR THAT DOES NOT HAVE 60K ON IT. THIS IS RIDICULOUS HOW CAN NISSAN ALLOW THESE ISSUES WITH THE CVT GO ON WITH DOING A RECALL. I MEAN I ALMOST LOST MY LIFE DOES IT TAKE SOMEONE TO DIE BEFORE SOMETHING HAPPENS. *TR

Visibility/Wiper
Filed Dec 7, 2012120,000 milesNC

TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT THE SUN VISOR FELL FROM ITS HOUSING, MOMENTARILY DISTRACTING THE CONTACT FROM THE ROAD. THE DEALER WAS ADVISED OF THE FAILURE AND STATED THAT THEY WERE NOT FAMILIAR WITH THE TYPE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 120,000.

Seats
Filed Dec 6, 201260,000 milesFL

DRIVER SEAT HAS SKIPPED AND/OR BROKEN OFF THE LEFT TRACK CAUSING THE SEAT TO ROCK DANGEROUSLY. THIS IS A COMMON PROBLEM IN THIS VEHICLE I'VE SEEN AND SHOULD BE A RECALL ITEM FIXED BY NISSAN FOR THE FAULTY SEAT TRACK MECHANISM. THIS IS CLEARLY AN EXTREMELY DANGEROUS CONDITION. FORTUNATELY, I HAVE BEEN ABLE TO TEMPORARILY RE-SEAT ONTO THE TRACK WITH THE FOLLOWING METHOD - BY RAISING THE SEAT TO IT'S HIGHEST LEVEL AND MOVING IT BACK TO IT'S FARTHEST POINT THEN DROPPING THE SEAT TO IT'S LOWEST LEVEL AND SLOWLY MOVING THE SEAT FORWARD. THIS SEEMS TO REGAIN THE TRACK BUT HAS ONLY BEEN A TEMPORARY SOLUTION AS IT ULTIMATELY SKIPS OFF TRACK REPEATEDLY AND FIXES THE SEAT TO IT'S LOWEST POSITION WHICH MIGHT NOT BE SUITABLE FOR MANY SHORT DRIVERS. <-- I HOPE THIS TEMPORARY REMEDY HELPS OTHERS WHO MAY BE DRIVING DANGEROUSLY IN THIS VEHICLE. A $1000 REPAIR WAS QUOTED BY MY NISSAN DEALER, HOWEVER, I AM GOING TO CONTINUE THE TEMPORARY RE-ALIGNMENT DESCRIBED ABOVE AND WHEN THAT ULTIMATELY COMPLETELY FAILS, I HAVE NO IDEA WHAT TO DO EXCEPT HOPE NISSAN FINALLY OWNS UP TO THIS OBVIOUS DESIGN FLAW AND FIXES IT. *TR

Seats
Filed Nov 11, 2012102,000 milesPA

WHILE DRIVING ON ROAD I WAS WAITING AT GREEN LIGHT WAITING TO TURN LEFT. AS I BEGAN TO MAKE THE LEFT HAND TURN ACROSS ONCOMING TRAFFIC MY SEAT LIFTED SEVERAL INCHES OFF THE VEHICLE FLOOR. MY BODY FELT AS IF I HAD BEEN FORCEFULLY LIFTED AND PUSHED SIMULTANEOUSLY. THIS REQUIRED ME TO PULL THE STEERING WHEEL TO THE RIGHT, THE OPPOSITE DIRECTION I WAS TURNING, IN ORDER TO REGAIN CONTROL OF MY OWN BODY. THIS WAS HAZARDOUS TO ONCOMING TRAFFIC AND. MYSELF AS I NEARLY HAD BEEN T-BONED BY THE ONCOMING TRACTOR TRAILER AND NEARLY RAN OFF THE ROAD, DOWN, A 5 FOOT DITCH, AND THROUGH A FENCE. IT WAS A TERRIFYING EXPERIENCE. I'VE NEVER EXPERIENCED OR HAVE HEARD OF A SEAT BREAKING. I AM NOT OVERWEIGHT NOR HAVE BEEN FROM THE TIME I HAVE OWNED THE VEHICLE, 6 YEARS. ITS BAFFLING AS TO WHY A DRIVERS SEAT WOULD MALFUNCTION IN SUCH A MANNER. I IMMEDIATELY RESEARCHED MY PROBLEM AND FOUND THIS WAS PREVIOUSLY INVESTIGATED BY THE NHTSA AND CLOSED FOR THE REASON OF NOT HAVING POSED A SAFETY ISSUE DUE TO NO DOCUMENTED OCCURRENCES WHILE DRIVING. WELL HERE'S YOUR DOCUMENTED OCCURRENCE THAT NEARLY CAUSED A FAMILY OF FOUR THEIR LIVES. IT'S ABSURD THE NUMBER OF COMPLAINTS ON THE FORMENTIONED ISSUE AND THERE ISN'T A RECALL. MY VEHICLE WON'T PASS INSPECTION WITH MY SEAT IN THIS CONDITION YET NHTSA DEEMS THIS AS A SAFE CONDITION IN WHICH TO OPERATE VEHICLE... I'M BAFFLED HOW THIS IS CLASSIFIED AS SAFE TO DRIVE... IT'S NOT. *TR

Engine
Filed Nov 7, 2012166,280 milesCA

TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT WHILE TRAVELING 65 THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE DEALER WHERE IT WAS FOUND THAT THE ENGINE HAD FAILED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT THERE WAS A SMALL DELAY IN ACCELERATOR RESPONSE TIME. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 09V169000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 166,280 AND THE CURRENT MILEAGE WAS 166,311.

Power Train
Filed Nov 3, 2012125,000 milesFL

AS NOTED W ALL THIS COMPLAINTS ABOUT THIS CVT ,NISSAN SHOULD HAVE RECALLED THIS. JUST PAID ALMOST 5 G FOR REMANUFACTURED TRANSMISSION. IT SEEMS TO ME A LOT OF PEOPLE GOT RIPPED OFF FROM THIS CAR, I HOPE YOUR AGENCY CAN HELP FROM OUR LOSSES AND FEAR FOR THIS DEFECTIVE TRANSMISSION. *TR

Electrical System
Filed Oct 28, 201290,000 milesFL

ABOUT 2 WEEKS AGO I CHANGED THE BATTERY BECAUSE IT WASN'T WORKING ANYMORE, IT STARTED WITH THE CAR LOSING POWER JUST A LITTLE BIT AND THEN COME BACK WHEN ONE MORNING IT TURNED ON AND THEN DIED, I TOOK THE BATTERY AND GOT IT CHARGED BUT DIDN'T LAST LONG, ENDED BUYING A NEW ONE. NOW FOR THE PAST FEW DAYS AGAIN THE CAR LOST STARTING LOSING POWER AND BACK UP, TILL TODAY IT COMPLETELY DIED. SO AT THE END WE FIGURED IT WAS THE ALTERNATOR, FOUND OUT ONLINE ABOUT OTHER DRIVERS WITH SAME ISSUE WITH SAME MODEL AND YEAR CAR AND OF A RECALL BEING DONE. *TR

Vehicle Speed Control
Filed Oct 16, 201295,000 milesMI

TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT MENTIONED THAT ONCE THE ACCELERATOR ENGAGED, THE VEHICLE WOULD LUNGE FORWARD ABNORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. HOWEVER, THE MECHANIC REPLACED THE THROTTLE AS A TEMPORARY REMEDY. THE REMEDY FAILED TO REPAIR THE PROBLEM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 95,000.

Electrical System
Filed Oct 2, 2012118,000 milesCT

TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED WHEN THE VEHICLE WAS TURNED ON THE BRAKE LIGHT AND BATTERY WARNING LIGHTS ILLUMINATED. ON A SEPARATE OCCASION THE VEHICLE ALSO STALLED. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER CONFIRMED THE ALTERNATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE THE FAILURE AND THEY CONFIRMED THE VIN FAILED TO QUALIFY FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER:05V319000 (ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR). THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 118,000 AND THE CURRENT MILEAGE WAS 118,300.

Seats
Filed Oct 2, 201284,000 milesIL

THE DRIVER'S SEAT ROCKS BACK AND FORTH BECAUSE THE BRACKET THAT HOLDS THE SEAT TO THE BASE HAS BROKEN.THIS SEEMS TO BE A RATHER COMMON OCCURRENCE WITH THIS MODEL.THIS IS A VERY UNSAFE CONDITION BECAUSE THE SEAT IS NO LONGER SOLIDLY AFFIXED TO THE FLOOR.THIS IS A MAJOR DESIGN FLAW,AND SHOULD BE ADDRESSED BY NISSAN.THE REPLACEMENT PART TO REMEDY THIS IS ALMOST $500.00 AND THAT DOES NOT INCLUDE THE LABOR. *TR

Visibility
Filed Sep 22, 201275,000 milesMD

THE DRIVERS SIDE SUN VISOR FAILED TO KEEP ITS 'UP POSITION' OR IN A SELECTED POSITION TO SHADE THE DRIVER FROM THE SUN. THIS IS A SAFETY HAZARD THAT LEFT UNCORRECTED COULD RESULT IN AN ACCIDENT. NISSAN HAS NOT ISSUED A VOLUNTARY RECALL ON THE VISOR EVEN THOUGH MANY PEOPLE HAVE COMPLAINED ABOUT THE PROBLEM. *TR

Seats
Filed Sep 19, 2012NY

THE DRIVER SEAT IS MOVING LEFT WHEN TURNING LEFT, AND WHEN MOVING THE SEAT FORWARD, ONLY THE LEFT SIDE IS MOVING CAUSING THE SEAT TO TILT LEFT. WHEN CHECK AT THE DEALER SHOP, IT APPEAR THE LINK IS BROKEN AND THE RIGHT SIDE MOTOR IS DEFECTIVE. THE DEALER ADMIT THAT THE PROBLEM OCCUR IN MANY MURANO 2003-2005,BUT SAD THAT MY EXTENDED WARRANTY EXPIRED . PLEASE INVESTIGATE ABOUT THIS PROBLEM IN THE NISSAN MURANO 2003-2004. IT DID HAPPEN IN MANY OF THEM. *TR

Electrical System
Filed Sep 14, 201287,000 milesIL

ALL FOUR POWER DOOR LOCK ACTUATORS ARE BAD IN THE CAR. THIS IS PREVENTING THE DOORS FROM PROPERLY LOCKING AND UNLOCKING. THIS IS A MAJOR SAFETY ISSUE FOR THE CAR. I HAVE LOOKED ONLINE AND THERE ARE HUNDREDS OF COMPLAINTS ABOUT DOOR LOCK ACTUATORS ON 2004 MURANOS. *TR

Seats
Filed Sep 4, 2012112,965 milesTX

SEAT PAN BRACE BROKE WHILE I WAS STOPPED AT A STOP SIGN. 2ND TIME THIS HAPPENED. 1ST TIME WAS ABOUT 4 YEARS PREVIOUS AT ABOUT 60,000 MILES. PREVIOUS REPAIR WAS AT A NISSAN DEALER AND I REQUESTED A PRICE ADJUSTMENT FROM NISSAN BUT WAS DENIED. I HAVE DEFECTIVE PART IF YOU NEED. *TR

Power Train
Filed Aug 6, 2012134,000 milesCA

TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT THE VEHICLE WOULD NOT PROPERLY RESPOND TO ACCELERATION ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THERE WAS A FAILURE WITH THE TRANSMISSION. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 134,000 AND THE CURRENT MILEAGE WAS 134,300.

Visibility
Filed Aug 3, 2012100,000 milesFL

THE SUN VISORS CONSTANTLY WILL NOT STAY UP. THIS HAPPENED FIRST ON THE PASSENGERS SIDE AND NOW ON THE DRIVES SIDE. THIS IS A SAFETY ISSUE! THESE SUN VISORS FALLING DOWN CAN BLOCK YOUR VISION WHILE YOU ARE DRIVING. THIS IS GOING TO COST ALMOST $600.00 TO FIX AT THE DEALERSHIP! THIS IS RIDICULOUS AND SHOULD BE A RECALL ON NISSAN'S PART, NOT CHARGE SOME OUTRAGEOUS PRICE TO FIX. I AM COMPLETELY APPALLED AT THIS. *TR

Latches/Locks/Linkages
Filed Jul 27, 201260,000 milesFL

I HAVE A NISSAN MURANO 2004 WITH APPROX 66,000 MILES...ALL FOUR ACTUATORS FAILED AT THE SAME TIME. WHEN I LOOKED INTO THIS ISSUE ON LINE, I SEE THAT MANY OTHER MURANO OWNERS HAVE THE SAME ISSUE. WHEN THE ACTUATORS FAIL YOU ARE NO LONGER ABLE TO LOOK THE DOORS, THERE CAUSING A SECURITY ISSUE, ESPECIALLY IF YOU HAVE CHILDREN. I FIND IT STRANGE THAT SO MANY PEOPLE ARE HAVING THE SAME PROBLEM. MY HUSBAND AND PARENTS HAVE 2004 MODEL CARS, AND HAVE NO ISSUES WITH THEIR LOOKS. PLEASE HOLD NISSAN RESPONSIBLE FOR THIS ISSUE. *TR

Power Train
Filed Jun 19, 201257,000 milesNC

I WAS DRIVING MY MURANO AND CAME TO A STOPLIGHT WHEN UPON ACCELERATION NOTHING HAPPENED. I HAVE TAKEN THE CAR TO THE DEALER SEVERAL TIMES ABOUT THIS AND THEY HAVE FAILED TO FIX THE PROBLEM. IT CAN BE VERY DANGEROUS IF A CAR IS APPROACHING FROM BEHIND AND THE CAR WILL NOT ACCELERATE. *JS

Visibility
Filed May 28, 201280,000 milesAL

DRIVERS SIDE SUN VISOR HAS LOST ABILITY TO STAY IN UPRIGHT POSITION. WILL DROP DOWN UNEXPECTEDLY CAUSING A SAFETY ISSUE AND CANNOT BE LEFT IN ANY POSITION BUT FULLY DOWN. *TR

Seats
Filed May 17, 201260,000 milesPA

THE DRIVER'S SEAT HAS BECOME DETACHED FROM THE FLOOR FRAME ON ONE SIDE. THE ELECTRIC MECHANISM TO MOVE THE SEAT STILL WORKS, BUT THE WHOLE SEAT APPEARS LOOSE. AT FIRST IT FELT LIKE ONLY A LOOSE BOLT, AND WE HAD TAKEN IT REPEATEDLY TO A DEALER. I WAS RECENTLY TOLD THE ENTIRE SEAT MAY HAVE TO BE REPLACED, AS THERE WAS NOW A 'BREAK' IN THE WELDING OF THE SEAT TO THE SEAT FRAME ON THE FLOOR. THIS WAS NOT CAUSED BY ANY ACTION OF THE OWNERS NOR DUE TO PRIOR ACCIDENT. IT APPEARS THIS HAS BEEN A RECURRENT PROBLEM FOR THESE MURANO'S, AS I HAVE SEEN CONSUMER WEB SITES REPORTING THIS BASED ON OTHER OWNER'S COMPLAINTS, WHICH IS WHY I DECIDED TO REPORT IT AS WELL. I WAS GLAD TO FIND OUT ABOUT THE REPETITIVE NATURE OF THIS PROBLEM WITH OTHER OWNERS (I CONDUCTED MY OWN INTERNET SEARCH) OR I MAY NEVER HAVE REPORTED THIS. I AM CONCERNED THIS IS A SAFETY ISSUE IF THE CAR IS IN AN ACCIDENT. IT WILL NEED TO BE FIXED NOW, BUT I UNDERSTAND NISSAN HAS REPLACED SOME OF THEM FOR OTHER OWNERS AND I AM EXPLORING THIS OPTION. NOTE - MILEAGE AND DATE ENTRIES ABOVE ARE JUST ESTIMATES. I COULD ONLY FIND ONE OLD REPAIR INVOICE WITH THIS ISSUE MENTIONED ALTHOUGH I HAD ASKED THEM TO CHECK IT MANY TIMES. PERHAPS THE DEALER KNEW THIS WAS A PROBLEM AND CHOSE NOT TO PUT IT ON THE WORK ORDER. I'M AFRAID I HAVE ALSO LEARNED A LESSON TO MAKE SURE EVERYTHING THEY CHECK IS ENTERED ON THE WORK ORDER, AND TO READ MY WORK ORDERS MORE CLOSELY, ESPECIALLY WITH DEALERS WHO HAVE VESTED INTEREST RELATED TO RECALLS. *TR

Seats
Filed May 11, 2012140,000 milesCA

DRIVER LEFT SEAT HAD A STRUCTURAL FAILURE ON ITS BRACKET THAT RESULTS FROM METAL FATIGUE. THIS FAILURE CAUSED REARWARD TILTING OF THE DRIVER'S SEAT WHILE THE VEHICLE WAS OPERATED AND POTENTIALLY COMPROMISE VEHICLE CONTROL. *TR

Seats
Filed May 9, 2012130,000 milesGA

SEAT MOUNTING BRACKET BROKE . MAKES SEAT TILT TO LEFT WHILE DRIVING . NO RECALLS EVEN THO THIS A COMMON OCCURRENCE ON THIS MODEL . JUST SHOWS NISSAN DESIRE TO STAND BEHIND PRODUCT ....... *TR

Power Train
Filed Apr 30, 2012194,000 milesOR

TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT THE VEHICLE WOULD LOSE ACCELERATION POWER SPORADICALLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE DEALER REPLACED THE TRANSMISSION FLUID NUMEROUS TIMES BUT THE FAILURE WAS NOT CORRECTED. THE FAILURE WOULD RECUR MOSTLY WHEN DRIVING DOWNHILL AND MOST RECENTLY, THE VEHICLE WOULD STALL SPORADICALLY. THE VEHICLE WAS TOWED TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED, WHICH LOCATED THE FAILURE AS THE TRANSMISSION SLIPPING AND LOW PRESSURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 197,467. UPDATED 07/02/13*LJ UPDATED 7/31/13 *CN

Visibility
Filed Apr 12, 2012TX

THE PASSENGER SIDE VISOR SWINGS DOWN, DOES NOT STAY IN PACE AND OBSTRUCTS THE DRIVERS VIEW OF THE ROAD. *TR

Power Train
Filed Mar 31, 201275,000 milesNJ

TRANSFER CASE FAILED THE FIRST TIME AROUND 75,000 MILES WHEN I WAS DRIVING. SUDDENLY SLOWED DOWN AND HEAR LOUD BANG NOISE. NOISE CONTINUE AS I COAST THE VEHICLE TO A STOP. LOUD BANG NOISE, AND THE VEHICLE WOULD SHAKE. GOT IT REPLACE $3000. ONE YEAR LATER AT AROUND 96,000 ON 3/26/2012. IT HAPPEN AGAIN. SAME EXACT SYMPTOMS. NEVER BUYING A NISSAN EVER AGAIN. THERE IS A SERVICE BULLETIN ABOUT IT, SO THEY ARE AWARE OF THE PROBLEM BUT YET THEY AREN'T DOING ANYTHING ABOUT IT. THE EXTENDED CVT WARRANTY DOES NOT COVER THE TRANSFER CASE. EVEN THOUGH THE TRANSFER CASE IS CONNECTED TO THE CVT. *JS

Power Train
Filed Mar 26, 201263,000 milesMD

I HAVE A 2004 NISSAN MURANO WITH ONLY 63000 MILES. I ENCOUNTERED A LACK OR DECREASE OF POWER WHILE DRIVING AT CONSTANT SPEED OF 55MPH. THE ENGINE WAS STILL ON BUT THE ENGINE WON'T RESPOND IF I PRESS ON THE PEDAL. AND I HAD TO SLOWLY MANEUVER THE VEHICLE TO THE SHOULDER WHILE DECELERATING. FORTUNATELY I HAD A CHANCE TO PARK THE VEHICLE TO THE SIDE OF THE ROAD. I TURNED OF THE CAR AND WAITED A MINUTE AND THE CAR STARTED BACK AGAIN BUT I NOTICE A HUMMING SOUND COMING FROM THE TRANSMISSION ESPECIALLY WHEN YOU LET GO OF THE GAS PEDAL WHILE DRIVING. AND I WOULD SAY A 10 TO 15% DECREASE OF ENGINE POWER WHEN YOU TRY TO ACCELERATE COMPARED BEFORE THIS INCIDENT HAPPENED. I HOPE THIS SITUATION BE FIXED BY NISSAN BEFORE SOMEBODY GETS HURT. THANK YOU FOR YOUR TIME TO LISTEN TO OUR CONCERN. GOD BLESS. *TR

Power Train
Filed Mar 22, 2012207,730 milesNC

WHEN STARTED A LOUD WHINE IS HEARD AND INCREASES WITH ENGINE SPEED. UPON INITIALLY ACCELERATING AFTER STARTING THE VEHICLE WILL SLOW DOWN TO A CRAWL AND NOT SPEED UP EVEN WITH PEDAL TO THE FLOOR. SUDDENLY IT WILL ACCELERATE WITHOUT WARNING WHILE THE WHINE CHANGES IN PITCH. THEN WHEN YOU STOP AT A LIGHT IT WILL NOT ACCELERATE WHEN THE LIGHT TURNS GREEN NEARLY CAUSING PEOPLE TO RUN INTO THE BACK OF ME. I ALMOST DIDN'T MAKE IT THOUGHT THE LIGHT BEFORE IT TURNED RED. IF YOU DO GET IT GOING IT WILL LOSE POWER WITHOUT WARNING. THIS IS AN EXTREMELY DANGEROUS SITUATION TO DRIVE IN. THIS BEHAVIOR STARTED AFTER HAVING THE FLUID CHANGED AT THE DEALERSHIP. I HAD THE VEHICLE TOWED IN AND WAS TOLD BY THE DEALER THAT THE BELT WAS BAD AND THE TRANSMISSION NEEDED TO BE REPLACED AT A COST OF $4268.55. IT IS OBVIOUS BY NISSAN DOUBLING THE FACTORY WARRANTY ON THESE CVT'S THAT THEY KNEW OF A DEFECT BUT CHOSE NOT TO ISSUE A RECALL. IT MAKES NO SENSE TO HAVE TO REPLACE AN ENTIRE TRANSMISSION BECAUSE OF A PART FAILURE INSIDE. THIS IS A VERY POOR DESIGN IF IT CAN NOT BE REPAIRED. *TR

Seats
Filed Mar 19, 2012120,000 milesWA

DRIVER SIDE SEAT MOVES WHILE DRIVING CAUSING A HUGE SAFETY CONCERN FOR ME AND MY FAMILY. THE BACK LEFT SEAT BRACKET IS BROKEN DUE TO A WEAK METAL PART. *JS

Electrical System
Filed Mar 2, 2012108,000 milesMN

ALL OF THE DOOR LOCKS DO NOT WORK. I HAVE HAD MY MURANO IN THE SHOP 3 TIMES AND THEY CANNOT FIGURE OUT THE PROBLEM. I HAVE NOW SPENT CLOSE TO $1000 AND THE PROBLEM IS STILL NOT FIXED! THEY FIRST REPLACED A SWITCH IN THE DRIVER'S SIDE DOOR. THAT DID NOT FIX THE PROBLEM. THEY THEN REPLACED THE BCM, THE LOCKS WORKED FOR ABOUT A WEEK AND NOW THEY ARE NOT FUNCTIONING AGAIN. THIS IS A SAFETY HAZARD BECAUSE I AM A SINGLE WOMAN AND SHOULD BE ABLE TO LOCK AND UNLOCK MY DOORS AS NEEDED. HOW MANY PEOPLE HAVE TO FILE A COMPLAINT FOR THE SAME ISSUE BEFORE NISSAN DOES SOMETHING ABOUT IT??? IT IS ABSOLUTELY RIDICULOUS THAT I SHOULD HAVE TO SPEND ALMOST $1000 AND STILL NOT HAVE FUNCTIONING DOOR LOCKS!!! I KNOW FOR A FACT THE PROBLEM IS NOT THE SOLENOIDS IN THE DOORS THAT CONTROL THE LOCKS BECAUSE MY REPAIR SHOP TESTED EACH ONE IN EACH DOOR AND THEY ARE PROPERLY FUNCTIONING, WHICH IS WHAT LED US TO CHECK THE BCM. WHEN IT WAS DETERMINED THE BCM WAS BAD, I HAD THAT REPLACED BUT OBVIOUSLY THAT IS NOT THE ONLY PROBLEM. PLEASE DO SOMETHING ABOUT THIS ISSUE!!! *TR

Visibility
Filed Mar 1, 2012HI

DRIVER & PASSENGER SIDE VISOR KEEPS FALLING DOWN WHEN DRIVING. CAN NOT SEE WHEN IT FALLS DOWN, BLOCKS VISION. A SAFETY ISSUE AND EXPENSIVE PART THAT I CAN NOT AFFORD. *TR

Seats
Filed Feb 27, 2012TX

THE DRIVERS SEAT ELECTRICAL SLIDE FAILED. IT LOCKED UP AND THEN BROKE LOOSE. IT WILL NO LONGER OPERATE AND IS IN A FIXED POSITION ON ONE TRACK. THE OTHER TRACK IS MOVING FREELY AND WILL NOT LOCK. THE PLASTIC GEARS STRIPPED AND BROKE. *TR

Visibility
Filed Feb 18, 201290,260 milesLA

DRIVER AND PASSENGER SIDE VISORS WILL NOT STAY UP OR STAY ATTACHED TO ROOF. *TR

Power Train
Filed Feb 16, 201276,144 milesKS

TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT WHILE ATTEMPTING A RIGHT TURN AT 5 MPH, THERE WAS A LOUD EXPLOSION AND THE TRANSFER CASE FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE TRANSFER CASE HAD FAILED. THE FAILURE AND THE CURRENT MILEAGE WAS 76,144.

Visibility
Filed Feb 4, 2012AZ

SUN VISOR DROPS WHILE DRIVING COVERING VISION OF TRAFFIC SIGNALS. *KB

Seats
Filed Feb 3, 2012110,000 milesAL

DRIVER SIDE SEAT BRACKET BROKE DURING A TURN. TEMPORARILY CAUSED ME TO LOOSE CONTROL OF VEHICLE BUT WAS ABLE TO REGAIN CONTROL BEFORE AN ACCIDENT COULD HAPPEN. OUR ONLY CAR AND WE HAVE A 2 1/2 YEAR OLD CHILD. AFTER DOING RESEARCH ON THIS, I DISCOVERED THAT THIS IS A VERY COMMON FAILURE AND NISSAN HAS YET TO ISSUE A RECALL. *KB

Engine and Engine Cooling
Filed Jan 13, 201271,000 milesWV

TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING UP AN INCLINE THE VEHICLE LOST POWER ABNORMALLY. THE CONTACT HAD TO SHIFT INTO REVERSE IN ORDER TO MANEUVER THE VEHICLE OFF THE ROADWAY. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 05V319000 (ELECTRICAL SYSTEM: ALTERNATOR GENERATOR REGULATOR). THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER NOR WAS THE VEHICLE REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 71,000.

Power Train
Filed Jan 4, 201292,000 milesMD

COMPLETE TRANSFER CASE FAILURE WITH NO WARNING WHATSOEVER. MECHANIC ADVISED DAMAGE MAY BE DUE TO OPERATING THE AWD FEATURE ON DRY PAVEMENT WHICH DID NOT AND HAS NOT OCCURRED. NISSAN HAS EXTENDED THE WARRANTY ON THE CVT TRANSMISSION TO 10 YEARS/120,000 MILES BUT IT'S NOT CLEAR WHETHER THIS INCLUDES THE TRANSFER CASE. ADDING TO THIS DOUBT, WHEN I GOOGLE THIS PROBLEM IT SEEMS HUNDREDS OF MURANO OWNERS HAVE BEEN HAVING THE EXACT SAME DILEMMA WITH THEIR VEHICLES OF SIMILAR AGE/MILEAGE. I CONTACTED NISSAN NORTH AMERICA THIS MORNING BUT THEIR COMPUTERS WERE DOWN AND THEY WERE UNABLE TO HELP ME AT THAT TIME. EVEN SO, THE TRANSFER CASE SHOULD NOT FAIL SO CATASTROPHICALLY ON A VEHICLE OF THIS AGE/MILEAGE THAT HAS BEEN REGULARLY MAINTAINED AND DRIVEN GENTLY. OBVIOUSLY THIS IS A FAIRLY MAJOR COMPONENT TO JUST FAIL WITHOUT WARNING. I'M JUST WONDERING HOW MANY PEOPLE WILL NEED TO REPORT THIS BEFORE NISSAN WILL RECOGNIZE AND RESOLVE THIS SERIOUS SAFETY PROBLEM. *TR

Power Train
Filed Jan 1, 201270,000 milesMA

THE DIFFERENTIAL/CVT TRANSFER CASE IS DEFECTIVE. WHICH REQUIRES YOU TO HAVE TO REPLACE THE AWD SYSTEM AT A COST OF $4-6000. IT ALSO CAUSE THE CAR TO HAVE STEERING PROBLEMS AS WELL. THIS ISSUE ALSO CAUSES THE VEHICLE TO BURN A SIGNIFICANT AMOUNT OF FUEL WHICH REQUIRE PREMIUM GAS.I HAVE READ NUMEROUS COMPLAINTS ON THE WEB ABOUT THE SAME PROBLEMS OTHER PEOPLE ARE HAVING. THIS CAUSES UNNECESSARY FINANCIAL HARDSHIP AS MOST PEOPLE ARE STILL PAYING A CAR LOAN ON THIS VEHICLE. *TR

Visibility
Filed Dec 30, 2011158,000 milesMA

TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT THE SUN VISOR HOLDER HAD A DEFECTED SPRING AND WOULD CONTINUOUSLY FALL AND BLOCK THE CONTACT'S VIEW OF THE ROADWAY WHILE DRIVING. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR REPAIRED. THE FAILURE MILEAGE WAS 158,000 AND THE CURRENT MILEAGE WAS 159,005. UPDATED 01/24/12*LJ UPDATED 01/25/12

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2004 Nissan Murano → · Every Murano year → · How the figures are calculated →