1998 Mercury Mystique complaints

WHEEL BEARINGS WERE DEFECTIVE. STEERING MADE A LOT OF NOISE WHILE CONSUMER WAS DRIVING. TOOOK VEHICLE TO AN INDEPENDENT MECHANIC, INFORMED CONSUMER THAT SPINDLE ON DRIVER'S SIDE WAS DEFECTIVE. SPINDLE ON PASSENGER'S SIDE WAS NOT.*AK

HEAD LIGHTS GO OUT WHEN DRIVING, AND THERE ARE NO BRAKE LIGHTS. ALSO, PASSENGER'S SIDE SEATBACK WILL NOT STAY UP. CONSUMER FEELS THIS IS UNSAFE. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

NHTSA RECALL 01I013000/MANUFACTURER'S RECALLS 01M08 AND 01S23 CONCERNING FRONT COIL SPRING CORROSION. BOTH REPAIRS WERE DONE BY MANHATTAN FORD; MANHATTAN, NY; PHONE # 212/581WAS BEING MADE. DEALER INFORMED THAT THEY DID ALL THAT THEY NEEDED TO DO. ASKING NHTSA ASSISTANCE IN THIS MATTER. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THE MATTER.*AK

WHILE DRIVING 20 MPH HEARD A LOUD NOISE FROM UNDER THE HOOD. VEHICLE STARTED TO SLOW DOWN AND WOULD NOT RESPOND TO ACCELERATOR PEDAL. DEALER DETERMINED THAT TRANSMISSION NEEDED TO BE REPLACED.*AK

TRANSMISSION WENT OUT OF CAR WITHOUT ANY WARNING IN TH E MIDDLE OF TRAFFIC. *AK

NHTSA RECALL 01V255000/MANUFACTURER RECALL01S23//FRONT COIL SPRING CORROSION: RECALL REPAIR FAILURE. INSTALLED SHIELD PLACED TOO CLOSE TO SNOW TIRES WHICH POSED A RISK TO VEHICLE IF INVOLVED IN A SUDDEN TURN OR STOP. REPAIRS DONE BY HERITAGE FORD, SOUTH BURLINGTON, VT; PHONE# 802/865-8150. *AK DEALER REPAIRED BY REPLACING COIL SPRINGS AND CUTTING THE BACK INNER FENDER SHIELDS, CONSUMER STILL HAS A RUBBING SOUND WHEN TURNING THE WHEEL IN EITHER DIRECTION, POSSIBLY THE LOWER SPRING CAME INTO CONTACT WITH THE SIDEWALL. *JB

TOOK VEHICLE IN FOR RECALL 01V255000 REPAIRS. DEALERSHIP FIXED PROBLEM, BUT RECALL REMEDY FAILED. ALSO COIL SPRING WAS FRACTURED WHEN VEHICLE WAS IN FOR RECALL REPAIRS. *AK CONSUMER STATED VEHICLE WAS TAKEN IN FOR CORRODED COIL SPRING, AND SHIELD WERE PUT ON NOT KNOWING THAT THE COIL WAS FRACTURED, WHEN CONSUMER ARRIVED TO PICK UP THE VEHICLE IT WAS LEANING AND RATTLING, CONSUMER THEN POINTED OUT THAT THE COIL SPRING WAS BROKEN BECAUSE OF IT LEANING, DEALER INFORMED CONSUMER THAT STRUTS WERE NEEDED, CONSUMER STATED IF THE COIL SPRINGS HAD NOT WENT BAD THERE WOULD BE NO NEED FOR STRUTS.*SLC

CAR IS FIRE AND SAFETY HAZARD AS WELL AS CHILD-WELFARE AND SAFETY HAZARD AND FORD MOTOR COMPANY REFUSES TO TALK WITH ME ABOUT THIS AUTO. NO SAFETY DEFEC TLISTED. *AK (TIRESIZE: 205/60R15)

THE VEHICLE STALLED2 BLOCKS FROM HOME IN AM. IT WAS ABLE TO BE RESTARTED, BUT DIED WHEN PUT IN GEAR. IT WAS TOWED TO THE DEALER. THEY WERE NOT ABLE TO DUPLICATE THE CONDITION, BUT FOUND A TSB THAT STATED TO REPROGRAM THE PCM. THEY SAID THIS WAS NOT COVERED BY THE EXTENDED WARRANTY. I CONTACTED FORD CUSTOMER SERVICE, BUT HAVE NOT RECEIVED A REPLY. FORD ANNOUNCED THE OTHER DAY THAT REIMBURSEMENT FOR REPAIRS TO THEIR VEHICLES THAT STALLED WITHOUT WARNING. THIS VEHICLE FALLS UNDER THAT CONDITION. I FEEL THIS CONDITION IS VERY DANGEROUS, SINCE THE VEHICLE STALLS WITHOUT WARNING, AND ALL POWER IS LOST.*AK

TSB NUMBER 98-15-3, AUG 98 FREQUENT SHUTOFF OF FUEL HANDLE WHEN FILLING FUEL TANK, THIS HAS BEEN REPORTED BEFORE BY OTHER PEOPLE. *AK

MY PROBLEM IS THAT MY CAR STALLS WHEN DRIVEN AT ANY SPEED, WHETHER I AM STOPPED, TURNING OR JUST DRIVING. I HAVE BROUGHT THIS CAR TO THE DEALERSHIP TO GET FIXED AND THEY DON'T KNOW WHAT THIS IS. THIS WAS ACCIDENT RELATED AND MY INSURANCE SAID IF IT ISN'T ACCIDENT RELATED THEN I AM RESPONSIBLE FOR THE BILL THAT THE DEALER WILL CHARGE FOR LOOKING AT THE CAR. NOW THIS STARTED HAPPENING WHEN MY CAR WAS HIT IN THE FRONT AT OVER 40+ MILES/HR. AM I PROTECTED BY ANY LAW THAT WILL ALLOW ME TO GET THIS CAR FIXED AT NO COST TO ME? I AM DRIVING A VERY DANGEROUS CAR RIGHT NOW AND ALMOST GOT KILLED LAST WEEK WHEN I WAS TURNING OFF A HIGHWAY AND THE CAR STALLED, A RIG WAS COMING RIGHT TOWARDS ME AND AT LAST SECOND I GOT OUT OF THE WAY. THIS IS VERY SCARY AND DON'T KNOW WHAT TO DO FOR HELP! I WAS ALREADY HANDED A DIAGNOSTIC BILL FOR OVER $80.00 AND REFUSED TO PAY BECAUSE THEY NEVER REALLY FOUND THE PROBLEM. WHAT CAN I DO OR WHO CAN HELP. *AK

HORN FAILED TO SOUND, EVEN AFTER REPEATED ATTEMPTS, FIXED HORN BY REPLACING SOME PARTS.

WHILE DRIVING WITH THE DEFROSTER ON HIGH, THE HEATER UNIT CAUGHT FIRE, FLAMES CAME THROUGHT THE VENTS MELTING THE DASHBOARD AND VISIORS AND CRACKED THE WINDSHIELD, THE FIRE ALSO CAUSED THE DRIVERS AIR BAG TO DEPLOY. NLM

VEHICLE WOULD HESITATE/ RUN ROUGH, AND STALL AT ANY SPEED, AND/OR WILL NOT START INTERMITTENTLY. VEHICLE BEEN IN DEALER SHOP, AND THE PROBLEM STILL REOCCURRING. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

FRONT WHEEL BEARING HAS TO BE REPLACED OR WHEELS MAY COME OFF WHILE DRIVING. DEALER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

HAD AIR BAG SENSOR REPLACED THROUGH A RECALL NOTICE AND THE AIR BAG LIGHT ON THE DASH BLINKS PERIODICALY SINCE THE RECALL. DEALERSHIP STATES THEY CANNOT DO ANYTHING TO CORRECT THE PROBLEM.*AK

WHEN TURNING VEHICLE LEFT OR RIGHT THERE IS A CLICKING INSIDE OF STEERING. DEALERSHIP IS AWARE OF PROBLEM. *AK *YH

POWER STEERING PUMP FAILED AFTER A FEW DAYS OF DRIVING IN VERY HEAVY RAIN. POWER STEERING WAS INTERMITTENT AND THEN GONE COMPLETELY. THE DEALER SAID THE RACK&PINION AND PUMP NEED TO BE REPLACED.*AK

AT 48,787 MILES THE LEFT COIL FRONT COIL SPRING BROKE IN 3 PIECES. 9 DAYS LATER THE RIGHT COIL SPRING BROKE INTO 2 PIECES. BOTH REPAIRED AT OWNER'S EXPENSE.

FRONT LEFT COIL SPRING FAILED BURING BACKUP, RESULTING IN TIRE GOUGE AND FRAME BOTTOMING. LOOKING AT THE 1998 MYSTIQUES/FORD CONTOURS, IT IS A VERY STRONG POSSIBLIITY THE THE COIL SPRINGS ON THESE CARS ARE FATIGUEING , FOR MANY SPRINGS HAVE FAILED IN THESE MODEL IN THE LAST 6 MONTHS. THERE IS MOST CERTAINLY A TREND AND THIS IS A DEFINATE SAFETY THREAT. SHOULD ONE FAIL AT A HIGHER SPEED, THE RESULTS WILL BE CATASTROPHIC.

FRONT LEFT COIL SPRING BROKE WHILE DRIVING AND COMING TO A STOP IN A PARKING LOT. FRONT FENDER DROPPED DOWN ON TIRE AND THE VEHICLE WAS UNDRIVEABLE. DEALERSHIP INFORMED CONSUMER THAT COMPONENT HAD TO BE REPAIRED AT CONSUMER'S EXPENSE. *AK

BRAKE PEDAL GETS AND REMAINS HARD (PEDAL AT FULL TOP) WHILE AT HIGHWAY AND THEN AT LOCAL STREET SPEEDS. ALTHOUGH THIS HAS HAPPENED TWICE AND REPORTED TO DEALER AT SERVICE TIME (10/26/2000 & 05/22/2001), WHEN IT DOES HAPPEN IT IS CONSTANT. FEELS LIKE THE BRAKES ARE ACTIVATED, AND SOMETIMES PROBLEM CAUSES THE CAR TO VIBRATE SERVERLY , CAUSING CONCERN OF POSSIBLE ACCIDENT. DEALER COULD NOT VERIFY MY CONCERN AT BOTH INSTANCES.*AK

OXYGEN SENSOR KEEPS SHORTING OUT. OXYGEN SENSOR HAS BEEN CHANGED 5 TIMES. THIS IS 6TH TIME TAKING IT BACK FOR SAME THING. DEALER CAN'T FIND PROBLEM. COMPUTER JUST READS THAT IT'S BAD.*AK CONSUMER STATES OXYGEN SENSOR HAS NOW BEEN REPLACED EIGHT TIMES, THE DEALER IS ONLY CHANGING THE SENSOR, THE PROBLEM IS REOCCURING AND NEEDS TO BE RESOLVED BY FINDING THE ROOT OF THE CAUSE OF THE FAILURE, THE ENGINE LIGHTS KEEPS COMING ON.*JB

CAR NOT RUNNING, IGNITION OFF. COIL SPRING BROKE IN HALF AND POINT OF SPRING EJECTED THROUGH TIRE CAUSING TIRE TO BLOW UP. FORTUNATELY I JUST TURNED THE CAR OFF AND WAS GETTING READY TO ENTER DR. OFFICE. IT WAS ONLY MINUTES AFTER EXITING A HIGHWAY. I WAS JUST SITTING THERE AND HEARD A LOUD EXPLOSION LIKE A GUN SHOT SOUND AND A WOOSH OF THE AIR EXITING THE TIRE IMMEDIATELY.*AK

FLAT TIRE WHILE DRIVING. WHEN CONSUMER WENT TO CHECK WHAT PROBLEM WAS, HE FOUND OUT THAT COIL SPRINGS SNAPPED AND PUNCTURED TIRE. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.*AK CONSUMER DID NOT HAVE A FLAT TIRE WHILE DRIVING, THE VEHICLE WAS SITTING IN CONSUMER'S GARAGE AND THAT IS WHEN HE NOTICED THE FLAT TIRE, WHILE CHANGING TIRE, CONSUMER NOTICED THAT THE COIL SPRING HAD SNAPPED, WHICH HAD PUNCTURED THE TIRE AND DESTROYED THE WHEEL SPEED SENSOR AND MADE THE VEHICLE NOT BEING ABLE TO MOVE, VEHICLE HAD TO BE TOWED.*JB

LEFT COIL SPRING BROKE AND PUNCTURED TIRE. PLEASE GIVE ANY FURTHER DETAILS.*AK

ON SEVERAL OCCASSIONS SINCE 11/2000 I HAVE EXPERIENCED THE PROBLEM OF MY FLOOR SHIFT COMPONENT LOCKED IN THE PARK POSITION. I UNDERSTAND THAT THE RECALL INFORMATION REGARDING THIS PROBLEM THAT MY VEHICLE WAS NOT A PART OF THE GROUP FOR CAMPAIGN 98V233000. MY PROBLEM LIES WITH WHY WOULD I BE EXPERIENCING THE SAME PROBLEM THAT HAS BEEN DETECTED IN OTHER VEHICLES, BUT BECAUSE MY VEHICLE VIN # WAS NOT AMONG THE GROUP THAT WAS NOTIFIED OF THE RECALL, I SHOULD BE BURDENED WITH THE EXPENSE OF REPLACING THIS COMPONENT. I WOULD JUST LIKE A LITTLE FURTHER INFORMATION REGARDING MY CONCERN. THANK YOU IN ADVANCE FOR YOUR ASSISTANCE IN THIS MATTER.

UNABLE TO FUEL MY 1998 MERCURY MYSTIQUE WITHOUT FREQUENT PUMP SHUT DOWN AND/OR GASOLINE SPILLAGE. THIS PROBLEM BEGAN IN NOVEMBER 2000 AND BECAME PROGRESSIVELY WORSE UNTIL REPAIRS WERE MADE ON MARCH 26, 2001. THE PROBLEM WAS LINKED TO A PRODUCT DEFECT - A STICKING FLAPPER VALVE (TSB 98-15-3). A NEW FLAPPER VALVE WAS INSTALLED AT A COST OF $ 224.26 ($6.07 PARTS & REMAINDER LABOR AND TAX). THE REPLACEMENT OF THE VALVE HAS CORRECTED THE PROBLEM. WHILE IT IS FORTUNATE THAT NO INJURIES OR SIGNIFICANT ENVIRONMENTAL DAMAGE OCCURRED IN THIS INSTANCE BECAUSE OF THE DEFECT, A HIGH POTENTIAL FOR INJURY AND DAMAGE EXISTS.*AK

CONSUMER WAS STOPPED READY TO MAKE A LEFT TURN AND WAS REARENDED. PASSENGER'S LAP BELT WAS FINE, BUT SHOULDER BELT DIDN'T LOCK, CAUSING PASSENGER TO MOVE FORWARD. DRIVER'S SEATBELT ACTED PROPERLY. DEALER DIDN'T HAVE MUCH INFORMATION TO GIVE.*AK

WIRING HARNESS BURNED, CAUSING A SMALL FIRE. DEALER HAS REPLACED WIRING HARNESS.*AK

LEFT COIL SPRING SNAPPED IN HALF AND SHOT THROUGH LEFT FRONT TIRE.*AK

FRONT COIL SPRING CRACKED IN HALF, CAUSING VEHICLE TO SWAY. *AK

LEFT FRONT SPRING COIL SNAPPED. DEALER REPAIR SHOP DESCRIBES IT AS "LEFT FRONT SPRING BROKEN AND SITTING ON TIRE AND WRAPPED AROUND STRUT" WAS TOLD BY REPAIR SHOP THAT THIS NOT HAPPEN ON A CAR WITH SO FEW MILES. FORD DECLINES TO SAY THIS IS A SAFETY PROBLEM BUT THIS IS NOT THE FIRST OR ONLY MAKE AND MODEL WITH THIS PROBLEM. WAS TOLD BY DEALERSHIP OWNER THAT THIS IS GOING TO TURN INTO A MAJOR PROBLEM FOR FORD. *AK

WHEEL THAT BELT MAKES MOVE AROUND AND MAKES POWER STREEING PUMP WORK FAILED. HAS NOT CONTACTED DEALER YET.*AK

THE SHIFTER DOES NOT SHIFT INTERMITTENTLY. NLM

APPROX. 3 WEEKS AGO, THE ORIGINAL BATTERY IN MY CAR WAS COMPLETELY DEAD . IT HAD SHOWED NO SIGNS OF LOSING POWER PRIOR TO THAT DAY. I BOUGHT A NEW BATTERY AND WHEN I HOOKED IT UP THE ENGINE STARTED TURNING OVER. THE KEYS WERE IN MY POCKET. AS A RESULT THE STARTER DIED. I HAD THE CAR TOWED TO A LOCAL SERVICE STATION. THEY REPLACED THE STARTER AND A CRACKED SERPANTINE BELT. A FEW DAYS LATER I WAS DRIVING FROM NJ TO PA WHEN I HEARD A STRANGE BUZZING SOUND UNDER MY HOOD AND I SMELT THE FAINT SMELL OF SOMETHING BURNING. I PULLED OVER, TURNED OFF THE IGNITION AND LOOKED UNDER THE HOOD. I DID NOT SEE ANYTHING OUT OF THE ORDINARY. THE CAR WOULD NOT START BACK UP. I HAD IT TOWED TO A NEAR BYE SERVICE STATION. AGAIN THE STARTER HAD TO BE REPLACED ALONG WITH A BURNED RELAY WIRE AND A BATTERY. WHEN I WENT TO PICK THE CAR UP, THE NEW BATTERY HAD DIED AND WE NOTICED SOME MORE BURNT WIRES NEAR THE FUSE BOX. I THAN HAD THE CAR TOWED TO HALDEMAN LINCOLN MERCURY IN ALLENTOWN, PA 610-797-5005. UNTIL THIS POINT I WAS RELUCTANT TO TAKE MY CAR TO THE DEALER BECAUSE THEY HAD BEEN EXTREMELY UNRESPONSIVE TO PAST ISSUES I HAVE HAD WITH THE TRANSMISSION SHIFTING DELAYED AND HARD AND ALSO WITH THE CHECK ENGINE LIGHT AND A ENGINE TIMING ISSUE. THESE ISSUES HAPPENED RIGHT AFTER MY WARRANTY EXPIRED AND DESPITE THREE SEPERATE LETTERS TO FORD, THE COMPANY DID NOTHING TO ADDRESS MY SITUATION. I CONVEYED THIS ENTIRE STORY TO THE SERVICE ADVISOR, MIKE SIEMONS, AT HALDEMAN LINCOLN MERCURY DEALERSHIP AND HE GAVE

WHEN ACCELERATING FROM STOP SIGN COIL SPRING SNAPPED, CAUSING FRONT END TO COLLAPSE, STRUT TO BE BENT, TIRE TO BE SHREDDED. WHILE THIS PART HAS NOT BEEN RECALLED YET, THIS VEHICLE HAS NEEDED MORE THAN $2000 IN REPAIRS IN THE LAST 9 MONTHS.

TRANSMISSION FAILURE. *AK

WHILE I WAS DRIVING MY MERCURY MYSTIQUE DOWN THE ROAD ON 12/06/00 LEFT FRONT OF MY CAR DROPPED MY CAR FILLED WITH SMOKE AND MY CAR STOPPED ABRUPTLY I WAS UNABLE TO MOVE MY VEHICLE OFF THE ROAD. A 6 INCH PIECE OF COIL SPRING BROKE OFF DROPPING MY LEFT SIDE OF MY CAR TO THE ROAD. *AK

EXCESSIVE OVERHEATING. DEALER HAS REPLACED TEMPERATURE GAUGE, AND OTHER PARTS, BUT STILL NOT ACCURATE.*AK

GAS TANK WOULD NOT ALLOW GAS TO ENTER WITHOUT BACKING IT UP, THIS HAPPENS ESPECIALLY DURING WARM WEATHER. *SLC

THERE IS A SHORT IN THE ABS CONTROLLER SYSTEM WHICH CAUSES THE FUSE FOR THE FAN BLOWER TO BLOW THEREFORE THERE IS NO HEAT AND NO ABS WHICH MAKES THE CAR INOPERABLE. WHEN I TOOK MY CAR INTO THE FORD DEALER THERE WAS ANOTHER LADY WITH THE SAME PROBLEM. *AK

RECALL 99V194000. WHILE DRIVING ACCELERATOR STUCK. VEHICLE HAD BEEN REPAIRED UNDER MENTIONED RECALL PRIOR TO INCIDENT. DEALER HAS SINCE INSPECTED VEHICLE, AND MANUFACTURER HAS BEEN NOTIFIED. *AK *SLC

HORN PAD IS HARD TO OPERATE WHEN NEEDED. DEALER NOTIFIED, AND MANUFACTURER INFORMED CONSUMER THAT IT WAS NORMAL OPERATION FOR THAT VEHICLE. *AK THE DEALER COULD NOT CORRECT THE PROBLEM. THE CONSUMER INDICATED THAT BEING UNABLE TO USE THE HORN IS A SERIOUS SAFETY HAZARD. *YH

I AM NOT ABLE TO PUMP GAS WITHOUT SPILLAGE OCCURRING. THE TANK ACTS LIKE ITS FULL EVEN WHEN EMPTY AND I HAVE TO CONTINUALLY DEPRESS THE GAS PUMP. I AM ABLE TO ONLY PUMP A FEW GALLONS BEFORE MY HAND GETS TO TIRED TO CONTINUE. I HAVE HAD MECHANICS LOOK AT THIS BUT THEY CAN'T FIGURE OUT WHAT IS WRONG.

LIGHTING---- 12 SECOND LIGHT WAS NOT WORKING WHEN DOOR WAS OPENED. WENT TO CHECK TO MAKE SURE BULB WAS NOT BURNED OUT BY TURNING ON SWITCH WHEN LIGHT FIXTURE ASSEMBLY BROKE AND SWUNG DOWN ALMOST HITTING ME IN HEAD. DEALERSHIP CLAIMS THIS IS OUR FAULT NOT MANUFACTURER DEFECT. AGAIN. ENGINE--- DRIVING APPROX. 30 MPH WHEN CHECK ENGINE LIGHT CAME ON. WENT TO DEALERSHIP AND AFTER TESTING SAID THE ENGINE HAD NOT BEEN GETTING ADEQUATE AMOUNT OF OIL FOR UNKNOWN AMOUNT OF TIME. COMPLETE ENGINE REPLACENMENT. ARGUED ABOUT WHO WAS TO PAY FOR RENTAL CAR. WAITED.... STILL NO DECISION ON RENTAL CAR AFTER TWO WEEKS. AFTER ONE MONTH FOUND OUT COMPANY THAT MAKES THIS TYPE OF ENGINE FOR FORD HAD BROKEN ITS CONTRACT. NOW NO SUPPLIER WAS AVAILABLE. WAITED. HAD TO ORDER EACH INDIVIDUAL PART FOR ENGINE REPLACEMENT. AFTER OVER TWO MONTHS. CAR WAS FIXED.... SUPPOSEDLY. AFTER ONE WEEK CAR WAS IN SHOP FOR OIL AND ANTIFREEZE LEAKS, BROKEN LIGHTING FIXTURE, AND GAS MILEAGE THAT HAS NOW BEEN CUT IN HALF. WAS TOLD BREAK IN PERIOD WAS REASON FOR POOR GAS MILEAGE. YET, EVERY MANUAL CLAIMS NO BREAK IN PERIOD IS NECESSARY. CAR STILL IN SHOP AFTER 5 DAYS.*AK

PROBLEM WITH UNPLEASANT FUMES ENTERING VEHICLE. VEHICLE HAS BEEN IN SHOP ON FOUR OCCASIONS, AND PROBLEM STILL REOCCURRING. FEEL FREE TO PROVIDE ANY FURTHER DETAILS. *AK

VEHICLE HAS A CONSTANT RATTLE UNDER THE VEHICLE WHILE DRIVING, DEALERSHIP IS UNABLE TO DETERMINE CAUSE. *SLC

WHEN ROAD IS WET AND CHANGING LANE ENGINE WOULD STALL AND VEHICLE STEERING WOULD LOCK UP WITHOUT ANY INDICATION. PLEASE PROVIDE FURTHER INFORMATION.*AK

DIRECTIONAL LAMP SOCKET KEEPS BLOWING BULBS. WHEN USING T BLINKER SYSTEM, RIGHT SIDE LIGHT FLICKERS VERY FAST BEFORE THE BULB BLOWS. DEAELR HAS BEEN CONTACTED.*AK