Page 2 of 7 · complaints 51–100 of 335

1995 Mercury Mystique complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1995 record →

Electrical System › Wiring
Filed Feb 11, 2003VA

CALIVIAR FORD IN CHESAPEAKE VA. REFUSED TO COMPLETE RECALL OF ENGINE COOLING FAN ELECTRONIC FUSE DUE TO MELTED WIRING HARNESS. THIS FAULT WAS CAUSED BE A PREVIOUS RECAL (CAMPAINE ID NUMBER : 01I0090000) (VISABILITY: DEFROGGER SYSTEM:WINDSHIELD:CONTROLS:WIRING) CAUSING THE ATTACHED ELECTRICAL CONNECTORS TO MELT. I JUST SPENT $2000.00 AND REPLACET CAR WITH NEW MOTOR BECAUSE THE MOTOR BLOWED UP DUE TO ANOTHER FACTORY RECALL ID# 00V367000 ENGINE AND ENGINE COOLING. I PURCHASED THIS CAR WITH OVER 100,000 MILES AND THIS WORK WAS NEVER PERFORMED AND I DID NOT RECEIVE THE RECAL UNTIL AFTER 100,000 MILES.

Structure › Body › BumpersCrash
Filed Feb 6, 2003TX

THE REAR BUMPER HAD NO SHOCK ABSORBER MATERIAL INSTALLED WITHIN THE SHELL. THUS A MINOR HIT AND RUN RESULTED IN OVER 880 DOLLARS IN DAMAGE TO THE REAR BUMPER.

Fuel System, Gasoline › Storage › Tank Assembly
Filed Feb 6, 2003RI

NHTSA#94-V-203-000, HAS THE SAME PROBLEM. DEALER HAS BEEN NOTIFIED AND WILL INSTALL A NEW FUEL TANK AT CONSUMER EXPENSE. PLEASE PROVIDE FURTHER INFORMATION. PH

Air Bags › FrontalCrash
Filed Feb 5, 200317,600 milesMT

VEHICLE WAS INVOLVED IN A HEAD ON COLLISION, BUT AIRBAGS DIDN'T DEPLOY. PLEASE PROVIDE ADDITIONAL INFORMATION. PH

Engine and Engine Cooling
Filed Jan 30, 2003VT

PRIOR TO RECALL 00V367000, THE VEHICLE EXPERIENCED ENGINE FAILURE, THE DEALER INFORMED CONSUMER THE ENGINE WAS BEYOND REPAIR.*JB

Seat Belts › Front › Buckle Assembly
Filed Dec 9, 2002FL

THE REAR SEAT BELT BUCKLES BROKE INTO MANY PIECES WHEN TRYING TO USE IT. DEALERSHIP WOULD REPAIR BUT AT A COST. PH

Suspension › Rear
Filed Nov 11, 2002IL

WE HAVE HAD TO REPLACE THE ALTERNATOR 4 TIMES IN THE LAST 3 YEARS, ALL AT OUR EXPENSES. OUR DAUGHTER WAS DRIVING ON I-90/94 IN WISCONSIN, AT 70 MPH, WHEN HER CAR LOST POWER AND SHE HAD TO GET OVER TO THE SHOULDER. FORD THINKS THEY HAVE SOLVED THE PROBLEM BY REPLACING SOME CIRCUIT BOARD COMPONENT. IN AUGUST, 2001 THE FRONT, RIGHT COIL SPRING BROKE AND HAD TO BE REPLACED. LATER WE FOUND THAT WE HAD NOT BEEN CONTACTED ABOUT THE RECALL ON IT. ONE YEAR LATER A REAR COIL SPRING ALSO BROKE RIGHT OFF AND HAD TO BE REPLACED BUT THE REAR COILS WERE NOT UNDER RECALL SO WE HAD TO PAY FOR THAT OURSELVES. WE BELIEVE IT WAS INFERIOR MATERIALS BECAUSE WE HAVE NEVER HAD A VEHICLE BEFORE, OF ANY MAKE OR MODEL WHERE THE COILS SPRINGS RUSTED AND BROKE OFF. DT

Engine and Engine Cooling › Engine › GasolineFire1 injured
Filed Nov 5, 2002OH

THE VEHICLE CAUGHT ON FIRE WHILE THE CONSUMER WAS DRIVING, THE DRIVER SUSTAIN 2ND DEGREE BURNS ON THE RIGHT ARM AND LEG. (OHIO TRAFFIC CRASH REPORT) *YH

Exterior Lighting › Headlights › Switch
Filed Nov 4, 2002GA

NHTSA#9129-99-V-233-000: HEAD LIGHT SWITCH/WIRING HARNESS THE TERMINALS AT THE HEAD LIGHT SWITCH AND WIRING HARNESS CONNECTOR CAN EXPERIENCE HEAT DAMAGE AS A RESULT OF OVERHEATING (INFORMATION ON MYSTIQUE 1996) CONSUMER STATES HAS THE SAME PROBLEM, DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. MR

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Oct 2, 2002NH

TS

Engine and Engine Cooling › Cooling System
Filed Sep 20, 2002LA

LAST YEAR IN MARCH 2001 I HAD A RECALL ON MY ENGINE COOLING FAN. I BROUGHT MY CAR TO A LOCAL DEALERSHIP TO HAVE IT TAKEN CARE OF . THE CAR AT THE TIME WAS PRESENTING PROBLEMS WITH OVERHEATING, EXCESSIVE TORQUE, AND THE CHECK ENGINE LIGHT WAS OCCASIONALLY COMING ON. THE DEALERSHIP (WAS LAPLACE FORD IN LAPLACE, LA) ONLY CHANGED THE FUSE FOR THE FAN AND NOTHING ELSE. AT THE TIME I BROUGHT MY CAR IN THE MILEAGE WAS AT 84000 MILES AND THE WARRANTY FOR THE FAN MOTOR ONLY EXTENDED TO 100000 MILES. NOW THE PROBLEM HAS BECOME WORSE AND LAPLACE FORD IS SYAING THEY NEED TO CHARGE ME AN EXCESS OF 450.00 FOR REPAIRS WHEN IN ALL ACTUALITY THIS PROBLEM (WHICH I THOUGHT WAS ALREADY TAKEN CARE OF A YEAR AGO) I FEEL SHOULD BE FORD'S RESPONSIBILITY TO REPAIR. PLEASE ADVISE ME IN WHAT ACTIONS I MAY TAKE TO RESOLVE THIS ISSUE? THANK YOU.*AK

Vehicle Speed Control
Filed Sep 16, 2002PA

WHILE TRAVELING CRUISE CONTROL STICKS, NOT DISENGAGING SET AT 65 MPH. OWNER PUSHED BRAKE PEDAL TO DISENGAGE, BUT NO RESPONSE. HE THEN TRIED PUSHING OFF BUTTON ON STEERING WHEEL, STILL NO RESPONSE. OWNER HAD TO IMMEDIATELY PULL OFF THE ROAD AND SHUT OFF IGNITION. VEHICLE SAT ON THE SIDE OF THE ROAD UNTIL OWNER FELT THAT VEHICLE HAD COOLED OFF. THEN, AND ONLY THEN, WAS HE ABLE TO SHUT OFF CRUISE CONTROL. OWNER STATED THAT MANUFACTURER WAS RELUCTANT, AND DID TAKE COMPLAINT SERIOUSLY. PLEASE DESCRIBE DETAILS. *AK

Electrical System › Wiring
Filed Aug 28, 2002NC

INSULATION ON ELECTRICAL WIRING IS SEPARATING AND COMING OFF, THIS CAUSES THE WIRES TO TOUCH AND MELT. DEALER INDICATED INSULATION HAS TO BE REPLACED. REPORTED BY JOHN JENKINS.*AK

Engine and Engine Cooling › Cooling System › Fan
Filed Jul 22, 2002WI

RECALL # 00 V 367 000 CONCERNING COOLING SYSTEM FAN OVERHEATING. CONSUMER RECEIVED RECALL LETTER. TOOK VEHICLE TO DEALER. DEALER SAID THERE WAS NO PROBLEM AT THIS TIME. LATER, VEHICLE STARTED TO SMOKE, WIRES WERE BURNING AND SAW FLAMES COMING FROM RADIATOR. CONSUMER FELTTHIS WAS A DIRECT RESULT OF RECALL REPAIRS NOT BEING PERFORMED. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

Electrical System › Wiring › Front UnderhoodFire
Filed Jul 10, 2002GA

WHILE DRIVING AND WITHOUT WARNING VEHICLE CAUGHT ON FIRE UNDER THE HOOD. DEALERSHIP WAS NOTIFIED, VEHICLE WAS SERVICED. HOWEVER, VEHICLE WAS CONTINUED TO BE USED, MILES LATER VEHICLE BECAME INOPERABLE.*AK THE ENGINE COOLING FAN MOTOR AND WIRE HARNESS CAUGHT ON FIRE, DEALER REPLACED THE ENGINE COOLING FAN ASSEMBLY AND MAIN FUSE, DEALER ALSO REPAIRED THE BURNT WIRING, 2 YEARS LATER, CONSUMER RECEIVED RECALLS 00V367, 99M03, 99M06, 00S44/00M13 AND 00S44, CONSUMER HAS NOT BEEN REIMBURSED FOR ANY OF THE REPAIRS. DEALER REPLACED RIGHT REAR WEATHER STRIPPING AND REINSTALLED MOLD AROUND THE HANDLE DUE TO THE WEATHER STRIP BOWING. TAPE PLAYER WOULD NOT EJECT. VEHICLE WAS HARD TO STEER, ESPECIALLY WHEN RAINING, DEALER COULD NOT DUPLICATE PROBLEM. FRONT BRAKE PADS WERE REPLACED AND ROTORS WERE MACHINED DUE TO VIBRATION WHEN BRAKING. VEHICLE WAS RUNNING ROUGH AND ACTING LIKE IT WANTED TO STALL, DEALER REPLACED SPARK PLUG WIRES, VEHICLE LATER STALLED. RIGHT BLINKER TOO FAST, DEALER REPLACED RIGHT REAR TURN SIGNAL BULB. *SLC

Electrical System › Wiring › Front Underhood
Filed Jul 1, 2002TX

WITH NO WARNING WIRING HARNESS HAD SNAPPED, CAUSING VEHICLE NOT TO RUN. CAUSE UNKNOWN DEALER NOTIFIED.*AK

Power Train › Automatic Transmission
Filed May 26, 2002FL

TRANSMISSION PROBLEM HAS BEEN ANALYZED SEVERAL TIMES BY BOTH FORD DEALER AND OTHER SHOPS. THEY FEEL SOLENOIDS INTERNALLY HAVE FAILED AND TRANSMISSION MUST BE REBUILT/REPLACED. VEHICLE DOES NOT SHIFT PROPERLY, WILL NOT GO INTO OVERDRIVE (4TH GEAR). LOSS OF CRUISE CONTROL. WHAT SHIFTING REMAINS IS ERRATIC. SPEEDOMETER GEAR DRIVE SHEARED OFF AND WAS REPLACED BEFORE FULL EXTENT OF PROBLEM BECAME KNOWN. IN READING ON THE NET ABOUT OTHER PEOPLE WITH SAME PROBLEM, APPEARS SOLENOID FAILURE IN THIS TRANSMISSION IS COMMON AND PREMATURE.*AK

Suspension › Rear
Filed May 3, 2002IN

MOTOR KEPT OVERHEATING AND WAS CAUSED BY COOLING SYSTEM NOT FUNCTIONING PROPERLY, ALSO THE RIGHT PASSENGER SPRING WAS REPLACED PRIOR TO MY PURCHASE, ARE THESE SPRINGS FAULTY? I PAID $1100 FOR THE HGEADS AND MY CAR IS IN THE SHOP AND I AM GETTING AN ESTIMATE FOR THE REPAIR OF THE SPRING.

Engine and Engine Cooling › Cooling System › FanFire
Filed Apr 30, 2002FL

THIS PART CAUGHT FIRE DEALER REPLACED ON 3/22/2001 BECAUSE OF RECALL THE REPLACEMENT PART HAS NOW FAILED IN LESS THAN 4,000 MILES ON VEHICLE SINCE LAST REPLACEMENT DEALER REFUSES TO HONOR WARRANTY BECAUSE VEHICLE HAS MORE THAN 100,000 MILES ON IT

Suspension › Front › Springs › Coil Springs
Filed Apr 24, 2002AZ

IN FEB 1999 WE RECEIVED A RECALL NOTICE FOR FAILURE OF THE FRONT SPRINGS ON THIS VEHICLE SINCE IT ORIGINALLY HAD BEEN SOLD IN A SNOW/COLD STATE. THE FRONT SPRINGS HAVE NOT FAILED. HOWEVER THERE WAS NOISE AND POOR HANDLING IN THE REAR OF THE CAR. INVESTIGATION BY A FORD DEALER IN TUCSON DID NOT DISCLOSE ANY FAILURE OF SPRINGS. THE DEALER RECOMENDED REPLACEMENT OF REAR STRUTS. THIS WORK WAS AUTHORIZED AT AN INDEPENDENT REPAIR FACILITY (ASE CERTIFIED MECHANIC) UPON DISSASSEMBLY OF THE STRUT UNIT BOTH REAR SPRINGS WERRE FOUND TO BE BROKEN NEAR THE TOP. THE FAILURE WAS ATTRIBUTED TO CORROSION. I REQUESTED A MEETING WITH A FORD MOTOR CO REPRESENTATIVE TO SHOW THE FAILED SPRINGS AND RQUEST REIMBURSEMENT FOR THE PARTS. MET WITH PAUL BERRADI. HE REFUSED TO ACKNOWLEDGE THERE WAS A PROBLEM ALTHOUGH HE DID WRITE DOWN AND DOCUMENT THE FAILURE. HE ADVISED ME TO KEEP RECEIPTS TO CLAIM REIMBURSEMENT IF FORD EVER DID RECALL THE REAR SPRINGS. I HAVE THESE PAPERS. *AK

Power Train › Automatic Transmission
Filed Apr 15, 2002MA

THIS IS THE 2ND TRANSMISSION TO BLOW IN THIS CAR! THE FIRST ONE WENT AT 43,500. I REPORTED THIS TO YOU ON 4/28/99 IN YOUR DATABASE! THREE YEARS LATER SAME MONTH MY 2ND ONE BLEW OUT AND NOW I HAVE TO PAY ANOTHER 2,000 BUCKS FOR WHAT CLEARLY IS A DEFECTIVE FORD TRANSMISSION! WHY HAS NHTSA NOT DONE ANYTHING ABOUT THIS! WHEN IT BLEW OUT I WAS GOING 55 MILES AN HOUR AND I WAS ALMOST REAR-ENDED BY AN 18 WHEELER! THIS HAS BEEN A PROBLEM FOR YEARS. NHTSA IS GOOD AT AUTHORING A RECALL ON SEATBELTS AND CUP-HOLDERS BUT WHEN IT COMES TO A HIGH PRICED PART YOU DO NOTHING AS THE CONSUMER CONTINUES TO GET RAPED! THANKS ALOT NHTSA!*AK

Suspension › Front › Springs › Coil Springs
Filed Apr 9, 2002IN

WHILE DRIVING COIL SPRING HAD BROKE, CAUSING VEHICLE TO RATTLE.*AK

Latches/Locks/Linkages › Doors › Latch
Filed Apr 8, 2002NE

THE DRIVERS DOOR FAILED TO LATCH.THE CAR WAS NOT DAMAGED IN ANY WAY OR BROKEN INTO. FORTUNATELY THE CAR WASNT MOVING AT THE TIME, THERE WAS NO REASON FOR IT TO FAIL. THE DRIVERS DOOR AND PASSENGER DOOR HAD TO BE TIED TOGETHER WITH ROPE IN INTERIOR OF CAR TO DRIVE IT TO DEALER. I ALSO HAD TO HOLD ON THE DOOR TO PREVENT IT FROM OPENING. THE DEALER MADE THE REPAIR WITH A CLIP AND NEW LATCH, HOWEVER I WAS HELD RESPONSIBLE FOR THE 118.00 BILL. IF THIS ISNT A SAFETY ISSUE THEN I DONT KNOW WHAT ELSE IT COULD BE. A DRIVERS DOOR LATCH SHOULD NEVER FAIL AT 60287 MILES! THIS CAR HAS BEEN DRIVEN BY AN ADULT AND HAS THE NORMAL WEAR AND TEAR.CERTAIN COMPONENTS OF A CAR SHOULD BE WARRANTIED FOR 100,000 MILES. I HAVE HAD NUMEROUS PROBLEMS WITH THIS CAR, BUT THIS IS THE FIRST TIME I FELT I HAD TO COMPLAIN ABOUT THIS!! THESE DEALERS AND THE MANUFACTURER HAVE TO BE HELD RESPONSIBLE WHEN A CAR HAS A SAFETY DEFECT! SUCH AS THIS ONE. A TREND SHOULDNT HAVE TO BE ESTABLISHED WHEN IT CONCERNS A SAFETY MATTER. I WOULD BE CURIOUS TO KNOW WHAT OTHER MYSTIQUE OWNERS THINK OF THIS PROBLEM. THERE ARE CERTAINLY PLENTY OF THEM WITH CUSTOMER COMPLAINTS. I FEEL ALL OF US ARE GETTING TAKEN TO THE CLEANERS AND THE MESS STILL REMAINS! THANK YOU FOR LETTING ME VENT MY FRUSTRATIONS. I HAVENT YET COMMUNICATED WITH THE MANUFACTURER FORD MERCURY DIVISION BUT I WILL CERTAINLY DO SO. SINCERELY, [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF

Fuel System, Gasoline › Storage › Tank Assembly › Filler Pipe and Cap
Filed Apr 1, 2002WI

FUEL TANK WAS REPLACED TWICE DUE TO RECALLS 94S97 AND 95S30, ON 12-JUL-2001, DEALER STATED FUEL TANK NEEDED TO BE REPLACED AGAIN, HOWEVER THIS TIME AT CONSUMERS EXPENSE, CONSUMER IS REQUESTING REIMBURSEMENT FOR THE REPAIR COSTS AND RENTAL CAR EXPENSES. *SLC

Suspension › Front › Control Arm › Lower Arm
Filed Feb 26, 2002CA

I HAVE HAD THREE DIFFERENT WHEEL FAIL AT DIFFERENT TIMES STARTING AT 110,000 MILES. I HAVE CONTACTED FORD ABOUT THIS AND THEY SAY THEY HAVE ONE KNOWLEDGE OF IT. I HAVE ALSO HAD THE BUSHINGS ON THE LOWER CONTROLER ARMS FAIL.*AK

Suspension › Front › Springs › Coil Springs
Filed Jan 24, 2002IL

REAR COIL SPRING IS CORRODED, AND THERE IS NOISE REAR END. DEALERSHIP IS AWARE OF PROBLEM.*AK

Service Brakes, Hydraulic › Foundation Components
Filed Jan 24, 2002IL

BRAKES WILL NOT STOP VEHICLE. WHEN APPLYING THEM PEDAL GOES ALL THE WAY DOWN TO THE FLOOR. DEALERSHIP IS AWARE OF PROBLEM.*AK

Engine and Engine Cooling › Engine
Filed Jan 8, 2002FL

RIGHTSIDE MOTOR MOUNTS CAUSED THE ENGINE TO SLIP MORE INTO THE CAR CAUSING IT TO BREAK THE POWERSTEERING LINE. THE LINE HAS BEEN RECENTLY REPACED. IS THERE A RECALL CALL FOR THE MOTORMOUNTS?*AK

Vehicle Speed Control › Cruise Control
Filed Nov 7, 2001IN

RPMS RUNNING AT 400-600 RPM'S IN DRIVE, IDLE CAUSES IT TO SHAKE. NORMALLY IT RUNS 800-1000RPMS. CONSUMER WENT TO DEALER REGARDING TSB, UNDERSTANDING THAT IT WAS NOT A RECALL. TRANSMISSION IS GOING BAD BECAUSE IT'S TOO CLOSE TO ENGINE. DEALER WILL FIX THE PROBLEM AT CONSUMER'S COST.*AK

Engine and Engine Cooling › Cooling System › Fan
Filed Oct 19, 2001CA

CONSUMER RECEIVED RECALL 00V367000. DEALERSHIP HAS PERFORMED REPAIRS TO CORRECT PROBLEM AND WAS CHARGING CONSUMER FOR PARTS AND LABOR. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK

Fuel System, Gasoline › Carburetor System
Filed Sep 17, 2001NJ

VEHICLE STALLED IN TRAFFIC AFTER MAKING A TURN IN WET WEATHER. WHEN TURNING, THERE WOULD BE NOISE PRIOR TO STALLING. PROBLEM WAS INTERMITTENT, AND GETTING WORSE. NOTICED TECHNICAL SERVICE BULLETIN THAT INDICATED AN AIR INTAKE KIT TO CORRECT STALLING PROBLEM. VEHICLE HAS SINCE BEEN REPAIRED.*AK

Electrical System › Wiring › Front UnderhoodFire
Filed Sep 12, 2001CT

WHILE DRIVING ABOUT 10-20 MPH NOTICED SMOKE FROM UNDER THE HOOD. SHE PULLED OVER AND SAW FLAMES. FIRE DEPARTMENT PUT OUT FIRE. DAMAGE UNKNOWN AT THIS TIME. PLEASE ADD FURTHER COMMENTS.*AK

Engine and Engine Cooling
Filed Sep 12, 2001CA

THE ENGINE LIGHT CAME ON AND VEHICLE OVERHEATED, CONSUMER WAS INFORMED THAT A NEW WATER PUMP WAS NEEDED, CONSUMER ALSO STATES THERE ARE FUMES COMING FROM THE ENGINE, THE FUMES COME INSIDE THE VEHICLE WHEN IT IS WARM, WHETHER OR NOT THE A/C IS ON.*JB

Engine and Engine Cooling › Cooling System › FanFire1 injured
Filed Sep 4, 2001MS

VEHICLE CAUGHT ON FIRE IN SAME WAY AS MENTIONED IN NHTSA RECALL 00-V-367-000/ MANUFACTURER'S RECALL 00S44. CONSUMER STOPPED TO HAVE TIMING BELT REPAIRS ESTIMATED. WHILE WALKING AWAY FROM VEHICLE CONSUMER HEARD CHIRPING, AND SMOKE WAS COMING FROM VEHICLE. CONSUMER'S HAND WAS BURNED WHILE REACHING TO UNPLUG POWER PLUG. CONSUMER CONTACTED MANUFACTURER ABOUT A RECALL NOT RECEIVED. MANUFACTURER WOULD NOT OFFER REMEDY BECAUSE VEHICLE WAS OVER 100,000 MILES FOR EXTENDED WARRANTY. HOWEVER, AT TIME WHEN RECALL WAS SENT OUT VEHICLE HAD BETWEEN 96,000-98,000 MILES. MANUFACTURER DID ADMIT THAT RECALL NOTICE MIGHT HAVE GONE TO ANOTHER ADDRESS, BUT THEY STILL WILL NOT COVER IT.*AK

Power Train › Automatic Transmission › Gear Position Indication (prndl)
Filed Aug 15, 2001OK

GEAR SHIFT GETS STUCK IN THE PARK POSITION, AND A SCREWDRIVER IS NEEDED TO GET GEARS LOOSE. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS.*AK

Engine and Engine Cooling › Cooling System › Fan
Filed Aug 7, 2001HI

COOLING FAN WAS UNDER RECALL#00V367000 ALSO, CERTAIN THERMAL LIMIT IN COOLING FAN RESISTOR HAD AN OPEN CIRCUIT WHICH CAUSED FAN TO SHUT DOWN, CAUSING ENGINE TO BURN.*AK *SLC

Engine and Engine Cooling › Engine
Filed Aug 1, 2001NJ

ENGINE HEAD GASKET BLEW WHILE CONSUMER WAS ON THE WAY TO WORK. ENGINE NEEDED TO BE REPLACED. IT OVERHEATED WITH SMOKE AND FLUID LEAKING FROM ENGINE. VEHICLE WAS NOT HOLDING COMPRESSSION, AND WILL NOT STAY STARTED.*AK DEALER FOUND SPARK PLUG HOLES DUE TO A BAD/CRACKED HEAD GASKET. *SLC

Engine and Engine Cooling › Cooling System › Fan
Filed Jul 13, 2001CO

CONSUMER RECEIVED NHTSA RECALL 00V367000/ MANUFACTURER'S RECALL NOTICE 00S44 FOR ENGINE COOLING FAN REPAIRS, BUT WAS UNABLE TO TAKE VEHICLE TO DEALER FOR REPAIRS BECAUSE CONSUMER WAS IN PAIN. ON WAY TO DEALERSHIP TO HAVE CONSUMER'S VEHICLE OVERHEATED, WATER SHOT OUT OF THE SPARK PLUGS, AND VEHICLE WOULD NOT START. VEHICLE HAD TO BE TOWED TO CONSUMER'S HOME. DEALER HAS YET TO BE CONTACTED. PLEASE PROVIDE FURTHER DETAILS.*AK

Air Bags
Filed Jul 13, 2001MI

AIR BAG SENSOR LIGHT ON DASH STARTED BLINKING ON APRIL 10, 2001 WHEN VEHICLE HAD 105,000 MILES. TOOK TO DEALER LISTED ABOVE TO FIX A TOTAL OF THREE TIMES AND PAID $559.72 IN TOTAL FOR REPAIRS BUT AIR BAG SENSOR LIGHT BEGAN BLINKING SHORTLY AFTER THIRD REPAIR ATTEMPT. THIS MEANS THE AIR BAG MAY NOT DEPLOY IN AN ACCIDENT AND ALSO PREVENTS ME FROM SELLING VEHICLE. WAS ALSO CHARGED FOR FAN MOTOR SWITCH REPAIR THAT FORD HAD ISSUED TWO RECALL/SERVICE BULLETINS ON. WROTE FORD MOTOR COMPANY "CUSTOMER RELATIONSHIP CENTER" ON JUNE 19, 2001 BUT HAVE HEARD NOTHING FROM THEM. CAR NEEDS TO BE REPAIRED SO AIR BAG IS FUNCTIONAL AND SO IT CAN BE SOLD. ALSO FEEL EITHER FORD OR DEALER SHOULD REIMBURSE $559.72 SINCE CAR WAS NOT FIXED -- AND NOW CANNOT BE SOLD UNTIL IT IS!*AK

Engine and Engine Cooling › Exhaust System › Emission Control
Filed Jul 4, 2001NM

CAR WAS TAKEN TO THE MERCURY GARAGE BECAUSE OF THE SMELL OF STRONG GASOLINE VAPORS. MERCURY GARAGE FOUND VAPOR CANNISTER LOCATED UNDER HOOD OF CAR TO BE FULL OF FUEL, RAW GASOLINE, POSSIBLY CAUSED BY OVER-FILLING OF GASOLINE TANK. HOW IS TANK OVER-FILLED, WHEN GASOLINE PUMPS HAVE AUTO SHUT-OFF. RAW GASOLINE SHOULD NEVER BE WHERE IT IS NOT INTENDED, IN THE VAPOR CANNISTER. COULD BE A VERY EXPLOSIVE SITUATION. A DANGEROUS AND LATENT DEFECT THAT COST $245 TO CORRECT. BUT THE SAME HAZZARDOUS SITUATION COULD OCCUR AGAIN.*AK

Seat Belts
Filed Jul 2, 2001ON

CONSUMER STATES THE MAIN BOLT SECURING THE LEFT REAR SEATBELT ASSEMBLY TO THE FLOOR BROKE OFF COMPLETELY WHILE ADJUSTING AND PULLING ON THE BELT, UPON EXAMINATION CONSUMER FOUND THE SHEARED SURFACE OF THE BROKEN BOLT TO BE CORRODED RATHER THAN SHINNY, WHICH SUGGESTED TO THE CONSUMER THAT THE BOLT HAD BEEN BROKEN FOR A LONG TIME AND HAD ALMOST CERTAINLY BEEN OVERSTRESSED DURING THE ORIGINAL INSTALLATION, CONSUMER WAS ADVISED BY DEALERSHIP THAT WARRANTY HAD EXPIRED AND THAT HE WOULD BE RESPONSIBLE FOR THE NECESSARY REPAIRS.*JB

Engine and Engine Cooling › Cooling System › Fan
Filed Jun 13, 2001KY

RECALL 00 V 367 000/ENGINE COOLING FAN: DEALER (KAIN FAMILY FORD, LONDON, KY; PHONE# 606/864-3555 ) UNABLE TO HONOR MANUFACTURER'S RECALL DUE TO NO PARTS AVAILABLE. PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK

Suspension › Rear › Springs
Filed Jun 4, 2001PA

AFTER HAVING MY FRONT COIL SPRINGS REPLACED LAST YEAR, I NOW FIND THAT BOTH REAR COILS HAVE ALSO BROKEN. THE MANUFACTURER TELLS ME IT CAN ASSUME NO RESPONSIBILITY IN THIS MATTER EVEN THOUGH IT HAD RECALLED THE FRONT COILS FOR DEFECTIVE MATERIAL. *AK

Air Bags › Side/Window
Filed May 25, 2001OH

WHILE PULLING OUT OF A GAS STATION TRAVELING AT APPROXIMATELY 2 TO 3 MPH, DRIVER'S SIDE AIR BAG FELL OUT INTO DRIVERS LAP. DEALERSHIP REQUESTED THAT CONSUMER REPLACE STEERING COLUMN AT HER EXPENSE. *AK

Engine and Engine Cooling
Filed May 23, 2001FL

WHILE TRAVELING AT 30MPH TEMPERATURE GAUGE WENT TO HOT, AND VEHICLE COMPLETELY DIED. REP AT DEALERSHIP HAD VEHICLE TOWED TO DEALER, AND THEY REPORTED THAT WIRES HAD MELTED UNDERHOOD WHICH RESULTED IN WIRING HARNESS NEEDED TO BE REPLACED. *AK RECALL 00V367 DEALING WITH OVERHEATING RELATED TO THE PROBLEM CONSUMER HAD WITH VEHICLE, HOWEVER DEALER WILL NOT DO ANY RECALL REPAIRS DUE TO MILEAGE OF VEHICLE. *SLC

Fuel System, Gasoline › DeliveryFire
Filed May 21, 2001TX

THE FUEL RAIL BURST WHILE DRIVING CAUSING FUEL TO SPRAY ONTO THE HOT ENGINE RESULTING IN FIRE, DURING REPAIR OF THE FUEL RAIL THE DEALER FOUND THAT THE WATER PUMP SHEARED OFF AND REPLACE THE PUMP AND PUMP DRIVE BELT, THE DEALER ALSO FOUND THAT THERE WAS NO COMPRESSION IN 4 OF CYLINDER, THE TIMING CHAIN FAILED CAUSING VALVE DAMAGE, THE DEALER SUGGEST THE ENTIRE ENGINE BE REPALCED. NLM

Engine and Engine Cooling › Cooling System › Fan
Filed May 17, 2001NC

ENGINE COOLING FAN FAILED, CAUSING OVERHEATING AND STALLING. THERE IS RECALL 00V367000 FOR THIS DEFECT. HOWEVER, THIS VEHICLE IS NOT INCLUDED DUE TO VIN. *AK

Engine and Engine Cooling › Cooling System
Filed May 14, 2001VA

4/11/01 WATER PUMP REPLACED BY DEALER IN MANASSAS,VA. 5/11/01 OVERHEATED AGAIN. NOW TOLD THE IT IS THE RELAY SWITCH IN THE ENGINEE COMPARTMENT.*AK

Electrical System › Ignition
Filed May 14, 2001VA

ECT RELAY SWITCH NEEDS REPLACING, DUE TO OVERHEATING.*AK

Suspension › Front › Springs › Coil Springs
Filed May 11, 2001FL

CONSUMER RECEIVED A RECALL LETTER FOR FRONT COIL SPRINGS. A YEAR LATER, WHEN DRIVING HE HEARD A LOUD BANGING NOISE 3 TIMES. TOOK VEHICLE TO DEALER, AND FRONT/BACK COIL SPRINGS WERE BROKEN. DEALER SAID THEY WOULD REPLACE FRONT COIL SPRINGS AND NOT REAR ONES. CONSUMER FELT VEHICLE WOULD STILL BE DANGEROUS TO DRIVE IF REAR WAS NOT CORRECTED. *AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 1995 Mercury Mystique → · Every Mystique year → · How the figures are calculated →