TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING AT UNKNOWN SPEEDS, THE STEERING WHEEL WAS DIFFICULT TO TURN, AND THE SERVICE POWER NOW AND SERVICE AUTO TRACK INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (INVER GROVE FORD LINCOLN, 4725 S ROBERT TRL INVER, GROVE HEIGHTS, MN 55077), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE RESET ITSELF, BUT THE DEALER STATED THAT THE STEERING FAILURE WAS NOT REPAIRED. THE CONTACT WAS DRIVING THE VEHICLE AGAIN AND THE SERVICE POWER STEERING AND SERVICE AUTO TRACK INDICATORS ILLUMINATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT WAS REFERRED TO THE MANUFACTURER AT 1-800-521-4140, BUT THE CONTACT HUNG UP DURING THE CALL. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 122,009.
2010 Mercury Milan complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →
TAKATA RECALLA IN JULY 2016 I RECEIVED A SAFETY RECALL. FORD STATES THEY DON'T HAVE RECALL PARTS YET. WE ARE IN WARM HUMID CLIMATE. DO YOU HAVE ANY SAFETY ADVICE? WE CAN NOT DISCONNECT THE PASSENGER AIR BAG.
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 50 MPH, THE ADVANCE TRACK WARNING INDICATOR ILLUMINATED CONTINUOUSLY. IN ADDITION, THE STEERING WHEEL WAS STIFF AND NEEDED EXTRA FORCE TO TURN. THE CONTACT MENTIONED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED AFTERWARDS. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
POWER STEERING ASSIST / SERVICE ADVANCE TRACK CAME ON WITH NO POWER TO STEER WHILE DRIVING.
THE SENSORY RESTRAIN SYSTEM (AE5Z14B321A) WENT BAD ON A CAR THAT HAS SAT FOR MOST OF ITS LIFE. I RECEIVED THE CAR FROM MY GRANDMA WITH AROUND 8000 MILES ON IT. THIS WE BAD WITH ABOUT 11900 MILES. I RESEARCHED THIS AND FOUND OUT THIS WAS A COMMON PART GOING BAD. THERE WAS NEVER RECALLS DONE BECAUSE THE PART WENT BAD WITH MOST PEOPLE WHILE UNDER WARRANTY. THIS ONE PART AND LABOR COST ME ALMOST 1000.00. 1000.00 FOR A PART THAT WAS COMMONLY BREAKING. BUT BECAUSE IT SAT FOR SO LONG THE WARRANTY RAN OUT AND I AM LEFT WITH A HUGE EXPENSE TO A PART THAT WAS COMMONLY BREAKING. TO WHAT WENT WRONG. THE AIRBAG LIGHT CAME ON, WRENCH LIGHT, SERVICE ADVANCE TRAC LIGHT AND TRACTION CONTROL LIGHT CAME ON. I AM 6 MONTHS PREGNANT AND HAVE A 2 YEAR OLD IN MY CAR AND I GOT TOLD THAT THIS CAUSED ALL SECURITY FEATURES TO BE TURNED OFF. IF I WAS TO BE IN AN ACCIDENT MY FAMILY AND I WOULD OF NOT BEEN PROTECTED. BUT THIS IS A COMMON PART GOING BAD BUT NO ONE SAID ANYTHING BECAUSE THEY WENT BAD WHEN EVERYONE HAD WARRANTY.
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. AFTER THE VEHICLE WAS PARKED, THE INTERIOR DOOR HANDLE WOULD NOT OPEN THE DOOR. THE CONTACT HAD TO EXIT THROUGH THE PASSENGER SIDE DOOR OR MANUALLY RESTART THE VEHICLE. AN UNKNOWN DEALER WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THE SAME FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 76,000.
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE STATIONARY, THE VEHICLE LEAKED FUEL ONTO THE GROUND. THE VEHICLE WAS TOWED TO KAISER MILLER FORD IN COLLEGEVILLE, PENNSYLVANIA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART FOR THE REPAIR WAS ON BACKORDER FOR NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 170,000.
POWER STEERING WENT OUT COMPLETELY WHILE DRIVING ON A CITY STREET. FINE DURING DRIVE ON HIGHWAY AND WENT OUT ON CITY STREET WHILE GOING INTO A TURN GOING LEFT.
PICKED MY CAR UP AT MY WIFE'S JOB WHO WAS USING IT. IN THE PARKING LOT, STARTED THE CAR AND WHEN I WENT TO TURN, THE STEERING LOCKED UP AND RECEIVED A "POWER ASSIST FAULT" NOTIFICATION ON THE DASH.
STARTED CAR, MESSAGE CAME UP ON THE PANEL, "POWER STEERING ASSIST FAULT" NOW I CANNOT GET IT TO SHIFT OR THE STIRRING WHEEL TO TURN. THIS STARTED ON 8/20/2017. I WAS PARKED ON THE STREET IN FRONT OF MY HOME.
EXACT SAME ISSUE AS REPORTED IN 2007-2009 MERCURY MILAN. BRAKES ARE SUPER SOFT AFTER I HAD BRAND NEW BRAKE PADS, ROTORS AND CALIPERS PUT ON AND HAD THE LINES BLED FOR ANY AIR IN THEM. I ALMOST CRASHED DUE TO THIS ISSUE A FEW TIMES WITH ONE BEING ALMOST DEADLY. I WAS DRIVING ROUGHLY 55 MILES AN HOUR ON A HIGHWAY WHEN I TRIED STOPPING AND THE BRAKES BASICALLY GAVE OUT FOR NO APPARENT REASON. I LOST CONTROL OF THE VEHICLE BUT WAS ABLE TO AVOID A CRASH AND ALMOST HAD A HEART ATTACK FROM IT. THE BRAKES CONTINUE TO BE SUPER SOFT AND IT REQUIRES A LOT OF DISTANCE TO MAKE SURE MY CAR STOPS ON STOP SIGNS AND TRAFFIC LIGHTS IN TIME. IT IS EXTREMELY UNSAFE AND I BASICALLY CANNOT DRIVE MY ONLY VEHICLE THAT I HAVE.
TL* THE CONTACT OWNS A 2010 (NA) MERCURY MILAN. WHILE ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKES AND ROTORS WERE CORRODED AND WERE CLEANED UP BY THE TECHNICIAN. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER (BILL BROWN FORD IN LIVONIA, MI) WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC UNIT, ALL FOUR BRAKES, AND THE ROTORS NEEDED TO BE REPLACED. THE FAILURES WERE NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND A VOICE MESSAGE WAS LEFT WITH A REPRESENTATIVE. THE CONTACT STATED THAT NO ONE RETURNED THE CALL. THE FAILURE MILEAGE WAS 33,808. UPDATED 10/18/17*LJ *TR
I WAS DRIVING IN THE ROAD AND DROVE OVER A POTHOLE. AS I PRESSED THE BREAK PEDAL, THE PEDAL VIBRATED AND WENT "SOFT." I HAD TO PRESS THE BRAKE ALL THE WAY DOWN TO THE FLOOR TO GET THE CAR TO STOP. IT HAPPENED THREE TIMES. THE FIRST TWO TIMES, THE BRAKES RETURN TO NORMAL IN A ABOUT 15-30 MINUTES, BUT AFTER THE THIRD TIME, THE BREAKS STOOD "SOFT." I TALKED TO SERVICE SPECIALIST AT A FORD DEALER AND THEY ARE AWARE OF THIS PROBLEM. MY INVESTIGATION LEAD TO THIS PROBLEM AFFECTING MILANS FROM 2009 AND BELOW. WELL MINE IS A 2010 AND IT ALSO HAS THIS ISSUE.
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED WITHOUT WARNING. THE CONTACT STATED THAT THE "POWER STEERING ASSIST FAULTY" WARNING MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. FURTHERMORE, THE STEERING BECAME DIFFICULT TO TURN LEFT OR RIGHT. LTD FORD IN CENTRALIA, ILLINOIS WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT FOUND A RECALL FOR THE MODEL YEARS 2010 - 2012, BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 80,000. ...UPDATED 10/19/17 *BF UPDATED 10/24/2017*JS
RECEIVED RECALL NOTICE LAST YEAR IN JULY 2016. REQUESTING STATUS ON WHEN THIS RECALL WILL BE COMPLETED BY FORD. IT HAS BEEN OVER ONE YEAR AND WITH CURRENT MEDICAL CONDITIONS HAVE SOME RESERVATIONS ABOUT DRIVING A CAR WITH POSSIBLE AIR BAG DEPLOYMENT. SAFETY RECALL 16S26/NHTSA RECALL 16V-384
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 70 MPH, THERE WAS A REDUCTION IN ENGINE POWER AND THE SERVICE REPAIR AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD. AFTER RESTARTING THE VEHICLE, IT WAS ONLY ABLE TO BE DRIVEN FOR A SHORT DISTANCE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 69,953.
I M DRIVING ON FREEWAY WITH 70 MPH AND ALL OF SUDDEN THE SPEED REDUCES AND UNABLE TO ACCELERATE, WRENCH ICON SHOWS UP.
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE PROCEEDING OUT OF THE PARKING LOT, THE TRANSMISSION WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT AFTER SHE DROVE 2 MILES, SHE DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE HESITATED. THE DEALER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000. UPDATED 09/29/17*LJ *TR
POWER STEERING WENT OUT WHILE DRIVING ON A VERY BUSY ROAD WITH WARNING TO SERVICE POWER STEERING NOW, SERVICE ADVANCETRAC. MY BOYFRIEND HAD TO DRIVE US HOME SINCE THE STEERING WAS TOO HARD FOR ME TO DRIVE.
FUEL TANK & CANISTER PURGE VALVE RECALL - 15S34 RECALL - VEHICLE WAS INSPECTED FOR RECALL IN AUGUST 2016 AND PASSED THE RECALL AND THE RECALL WAS CLOSED BY FORD. IN JULY 2017, THE VEHICLE HAD A CHECK ENGINE LIGHT AND MESSAGE TO CHECK FUEL TANK INLET THAT WOULD COME ON AND GO OFF IN. THE CHECK ENGINE LIGHT CODE WAS RELATED TO THE EVAP SYSTEM. VEHICLE WAS TAKEN TO THE SAME FORD DEALERSHIP THAT PERFORMED THE RECALL IN 2016. THE CANISTER PURGE VALVE FAILED AND THE FUEL FILLER PIPE HAD LEAKS AND NEEDED REPLACEMENT. THE FORD DEALERSHIP SUBMITTED A 360 CLAIM FOR THE PARTS AND LABOR. THE 360 CLAIM WAS DENIED BECAUSE THE CAR WAS OUTSIDE THE 7 YEARS OF SERVICE AND THE DEALERSHIP WOULD NOT WARRANTY THE CLAIM BECAUSE THE RECALL HAD ALREADY BEEN CLOSED.
THE POWER STEERING GOES OUT AND A MESSAGE APPEARS ON THE DASHBOARD THAT TELLS YOU THAT THE POWER STEERING ASSIST IS OFF MAKING THE WHEEL IS VERY HARD TO TURN AND DRIVING SAFELY IMPOSSIBLE.
ENGINE LIGHT WAS ON AND INTERMITTENTLY SMELLED GAS OR GOT FUEL FILL CHECK INDICATOR. UPON DIAGNOSTIC MIL P0455 AND P0457. CANISTER PURGE VALVE HAD TO BE REPLACED PAID $300. GOING THROUGH MY RECORDS I FOUND THAT ON APRIL 5,2016, I HAD A RECALL 15S34 FUEL TANK AND CANISTER PURGE VALVE INSPECTION COMPLETED. THERE WAS NO EVIDENCE OF CRACKS OR LEAKS SO ONLY RECALIBRATION WAS COMPLETED. NOW LESS THAN 10,000 MILES LATER A REPLACEMENT WAS NEEDED. AWAITING REVIEW FOR A REFUND FROM FORD DEALERSHIP
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE CHECK FUEL WARNING INDICATOR ILLUMINATED AND THERE WAS AN ABNORMAL FUEL ODOR. THE VEHICLE WAS TAKEN TO AUTO ZONE WERE IT WAS DIAGNOSED THAT THE CANISTER PURGE VALVE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO TAKEN TO THE QUIRK FORD DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL FILLER NECK WOULD NEED TO BE REPLACED. A YEAR PRIOR TO THE FAILURES, THE VEHICLE WAS TAKEN TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS INSPECTED AND FOUND TO HAVE NO LEAKS. THE SOFTWARE WAS UPDATED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 125,000.
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 25 MPH, A LOUD NOISE EMERGED FROM THE FRONT OF THE VEHICLE. THE CONTACT STOPPED AND PULLED THE VEHICLE OVER WHEN HE NOTICED THAT A SECOND LUG NUT DETACHED FROM THE FRONT DRIVER SIDE WHEEL. THE FIRST LUG NUT DETACHED FROM THE SAME WHEEL ON JULY 1, 2017. THE MANUFACTURER WAS CONTACTED AND THE OWNER WAS ADVISED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
POWER STEERING ASSIST HAS PROBLEMS. POWER STEERING LOCKS UP AND CAR THEN CAN'T BE STEERED. HAPPENS SOMETIME IN THE MIDDLE OF DRIVING IT. FORD REFUSES TO FIX IT. EVEN THOUGH THEY KNOW IT HAS BEEN A PROBLEM. THEY EVEN HAVE CLASS ACTION LAWSUITES AGAINST THEM FOR IT.
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO OPERATE. THE CONTACT STATED THAT THE POWER STEERING AND TRACTION CONTROL INDICATORS ILLUMINATED. THE LOCAL DEALER (JORGENSON FORD, 8333 MICHIGAN AVENUE, DETROIT, MI 48210) WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000.
THIS IS THE 2ND TIME I AM HAVING ISSUES WITH THE THROTTLE BODY. I BROUGHT THE CAR IN, IN 2015 FOR THE EXACT SAME PROBLEM. I'M DRIVING ALONG AND THE CAR STARTS HESITATING THEN STARTS BUCKING LIKE CRAZY AND CONKS OUT. I START THE CAR BACK UP AND IT DRIVES FINE UNTIL THE NEXT TIME IT DOES IT AGAIN. THIS IS VERY DANGEROUS AND ALMOST RECENTLY GOT ME IN AN ACCIDENT. I WAS IN THE LEFT HAND TURNING LANE OF A VERY BUSY ROAD CROSSING OVER 2 LANES & STARTED TO PROCEED AS THE CAR STARTED HESITATING, SLOWED DOWN AND CONKED OUT. I ALMOST GOT HIT BY ONCOMING TRAFFIC. I CALLED FORD TODAY TO FIND OUT IF IT WAS STILL A COVERED ITEM AND WAS TOLD IT WAS UNDER THE CUSTOMER SATISFACTION PROGRAM FOR A ONE TIME FIX, WHICH I ALREADY HAD. SO NOW IT'S MY RESPONSIBILITY TO PAY FOR THE REPAIR OF A DEFECTIVE PART?? THIS SHOULD HAVE BEEN A RECALL. THE COMPLAINTS ARE STILL ROLLING IN ON THE MILAN'S AND SEVERAL OTHER FORD VEHICLES.
"TAKATA RECALL" - 16V-384 I RECEIVED A RECALL LETTER NOTICE IN JULY OF 2016 AND CALLED THE FORD DEALERSHIP RIGHT AWAY. THEY DID NOT HAVE THE PART. I HAVE INQUIRED TWICE SINCE AND JUST CALLED THE DEALERSHIP AGAIN WHO SAID THEY DID NOT HAVE THE PART AND TO CALL THE FORD HELPLINE. I JUST GOT OFF THE FORD HELPLINE AND THEY SAID THE PART IS STILL NOT AVAILABLE AND I WILL BE NOTIFIED BY LETTER WHEN THE PART IS AVAILABLE. I DID EXPRESS TO FORD THAT I WAS WORRIED ABOUT THE SAFETY OF MY PASSENGERS AND WAS NOT HAPPY ABOUT THIS. THE PERSON ON THE FORD HELPLINE WHO IDENTIFIED HIMSELF AS "EDDIE" SAID THAT FORD HAD DECIDED THAT THERE WAS NO DANGER AND THEY HAD NOT HAD ANY COMPLAINTS ABOUT THE AIRBAG MALFUNCTIONING SO THE CAR IS SAFE TO DRIVE ACCORDING TO FORD. I INQUIRED AS TO WHY ONLY THE PASSENGER AIRBAG WAS RECALLED AND NOT THE DRIVER AIRBAG OR THE SIDE AIRBAGS. HE SAID THOSE OTHERS MAY BE FROM A DIFFERENT MANUFACTURER. I THINK THAT THIS HAS TAKEN TOO LONG AND I AM CONCERNED ABOUT THE SAFETY OF MY CAR. WHAT IS BEING DONE BY THE GOVERNMENT TO MAKE TAKATA CORRECT THIS PROBLEM???
I WAS ON MY WAY BACK FROM A TRIP AND MY CAR STALLED OUT MULTIPLE TIMES. I WOULD BE GOING AT HIGHWAY SPEEDS AND IT WOULD JUST CUT OUT. I WAS ABLE TO SAFELY GET INTO THE SERVICE LANE AND RESTART THE CAR WITH NO PROBLEM, BUT THEN IT WOULD HAPPEN AGAIN. AFTER 7 TIMES OF THIS HAPPENING IN ABOUT AN HOUR, I EVENTUALLY PULLED OVER AND WAITED FOR A TOW. I DID MY RESEARCH AND FOUND OUT THAT THIS IS A COMMON ISSUE WITH MERCURY CARS IN MY MODEL YEAR DUE TO FAULTY THROTTLE BODY ISSUES. BECAUSE THE PROBLEM WAS SO WIDESPREAD, FORD ISSUED AN EXTENDED WARRANTY THAT WOULD COVER A THROTTLE BODY REPAIR FOR 10 YEARS OR 150,000 MILES, WHICHEVER CAME FIRST. BASED ON THIS INFORMATION, IT SEEMED LIKE MY CAR WOULD BE COVERED. HOWEVER, AFTER TAKING IT TO THE DEALERSHIP, THEY CLAIMED THAT IT WOULD NOT BE COVERED BECAUSE MY VIN DOESN'T MATCH THE LISTS AND ESTIMATED THE REPAIR AT $500-$700. THIS IS COMPLETELY CRAZY TO ME BECAUSE IT OBVIOUSLY HAPPENS TO CARS LIKE MINE AND HAS BEEN FIXED BY THE COMPANY AT NO COST. I BELIEVE I SHOULD ALSO RECEIVE THAT BENEFIT. I TALKED TO THE COMPANY AND HAVE LODGED A FORMAL COMPLAINT, AND I WILL ALSO BE SENDING A LETTER BECAUSE THIS IS JUST NOT ACCEPTABLE. STALLING ON A HIGHWAY GOING 70+ IS DANGEROUS AND I COULD HAVE BEEN SERIOUSLY INJURED OR EVEN KILLED HAD I BEEN HIT.
WHILE MY VEHICLE IS IN MOTION, EVERY TIME THAT I HIT A LARGE BUMP OR HAVE TO ENGAGE THE ABS SYSTEM BY HAVING TO STOP VERY QUICKLY, THE BRAKE PEDAL GOES SO SOFT THAT EVEN TO STOP AT A STOP LIGHT AFTER GOING AT LOW RATES OF SPEED, I HAVE TO PUSH IT ALL THE WAY TO THE FLOOR SO THAT I CAN COME TO A FULL STOP. THE PROBLEM EVENTUALLY CORRECTS ITSELF, BUT IT TAKES AT LEAST A FEW HOURS AND SOMETIMES UP TO A DAY OR MORE. THIS CAN HAPPEN IN ALL ANY DRIVING CONDITION (CITY STREET, HIGHWAY, DRIVEWAY, ETC...), AND AT ANY SPEED (AS LOW AS 5 MPH). I RECENTLY READ THAT 2007-2009 MODELS WERE BEING INVESTIGATED FOR THE EXACT SAME REASON, AND WANTED TO MAKE SURE THAT THE 2010 MODEL WAS ADDED TO THE LIST BECAUSE I FEEL VERY UN-SAFE DRIVING MY CAR SOMETIMES, AND THE ABS SYSTEM IS SUCH A VITAL COMPONENT TO A SAFE DRIVE. ALSO, AFTER READING THE NEXT PAGE, THE MOST RECENT INSTANCE HAPPENED JUST YESTERDAY (5/21/17), BUT THIS HAS BEEN GOING ON SINCE I BOUGHT THE CAR IN JANUARY OF 2011. MY MECHANIC HAS NEVER BEEN ABLE TO EXPERIENCE IT, SO HE DOESN'T KNOW HOW TO FIX IT, BUT FROM WHAT I'VE READ, THE HYDRAULIC BRAKE CONTROLLER IS THE FAULTY PART. CAN YOU PLEASE PUT A RE-CALL OUT ON THIS??
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
WHILE DRIVING THE CAR THE POWER STEERING SUDDENLY STOPS AND THE CAR BECOMES EXTREMELY DIFFICULT TO DRIVE. THIS IS A VERY DANGEROUS SITUATION AND HAS HAPPENED THREE TIMES IN THE PAST 2 MONTHS. IT HAS ALSO OCCURRED SEVERAL TIMES PREVIOUSLY, BUT IT SEEMS TO BE GETTING WORSE. VERY DANGEROUS!
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL -- WE RECEIVED A RECALL NOTICE IN JULY 2016 FOR THE AIRBAG IN OUR CAR. I JUST TALKED TO 2 FORD DEALERSHIPS AND THE FORD MOTOR COMPANY AND NO ONE KNOWS WHEN THIS WILL BE FIXED. THIS SEEMS LIKE AN UNREASONABLE DELAY TO FIX THIS DANGEROUS PROBLEM.
I JUST NOTICED THAT I NOW HAVE A MISSING WHEEL STUD AND LUG NUT ON BOTH OF MY FRONT WHEELS. THIS CAR DOES HAVE THE 17" STEEL WHEELS. THERE WAS A RECALL FOR STUDS BREAKING BACK IN 2011, 11S23, AND ACCORDING TO FORD CUSTOMER SERVICE, THE STUDS WERE INSPECTED AND LUGS NUTS WERE REPLACED BEFORE I PURCHASED THIS VEHICLE IN JUNE OF 2011. THE CAR CURRENTLY HAS 86,805 MILES ON IT. THE LAST TIRE ROTATION WAS JUST ABOUT A YEAR AGO AT 75,114 MILES AND WAS DONE AT THE FORD DEALERSHIP. AT THAT POINT I PAID TO HAVE ONE OF THE FRONT WHEEL STUDS REPLACE BECAUSE THEY SAID IT WAS STRIPPED OUT.
THE POWER STEERING FAILED WHILE I WAS DRIVING AND THE DASH INDICATED "SERVICE POWER STEERING". I WAS ABLE TO PULL THE CAR TO THE SIDE OF THE ROAD WITH GREAT EFFORT. I STOPPED THE CAR AND TURNED IT OFF. AFTER RE-STARTING THE CAR THE POWER STEERING WORKED. THE NEXT TIME THE CAR WAS STARTED THE POWER STEERING DID NOT WORK INDICATING "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCE TRAC". THE CAR CANNOT BE DRIVEN.
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE POWER STEERING WARNING INDICATOR RANDOMLY ILLUMINATED. THE DEALER DIAGNOSED THAT THE POWER STEERING ASSEMBLY RACK NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 78,238. UPDATED 06/08/17*LJ
TAKATA RECALL. FORD NOTIFIED ME IN JULY OF 2016 OF THE DEFECT AND RECALL. TEN MONTHS LATER AND STILL NO RESOLUTION. WHAT IS THE ALLOWED TIME FOR REPAIR. WHEN I CALL THE DEALER THEY TELL ME THEY WILL CONTACT ME WHEN THEY HAVE PARTS.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/01/17*LJ *AS
MY 2010 MILLAN WITH ONLY 45,000 MILES ON IT, WIFE WAS DRIVING WHEN POWER STEERING SHUT DOWN CAUSING HER TO DRIVE OFF THE ROAD BEFORE SHE COULD STOP IT. WENT TO GOOGLE TO SEE IF ANYONE ELSE HAD ISSUES, SAW RECALL: 15S18 WAS ISSUED BUT FOR ONLY 2011 MILLANS PLUS. ALL ERROR CODES WERE SAME AS LISTED ON RECALL, DEALER IS CHARGING ME 1400 DOLLARS AND THEN TOLD ME IF CAR HAD BEEN 1 YEAR NEWER, WOULD HAVE BEEN COVERED 100%. JUST WONDERING IF YOU COULD HELP AND SEE IF ISSUE ALSO EFFECTED SAME CAR BEING JUST 1 YEAR OLDER, THANKS FOR ANY HELP
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE ATTEMPTING TO DRIVE, THE STEERING WHEEL WAS DIFFICULT TO MOVE. THE DEALER DIAGNOSED THAT THE STEERING GEAR ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT NO RECALLS WERE ASSOCIATED WITH THE VEHICLE. THE FAILURE MILEAGE WAS 7,600. UPDATED 06/07/17*LJ *CN
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 35 MPH, THE POWER STEERING BECAME DIFFICULT TO TURN AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER OFF THE ROAD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 135,000.
WHILE DRIVING, IT BECAME EXTREMELY HARD TO TURN THE STEERING (LOST ALL POWER STEERING CAPABILITY). COULD NOT MAKE TURNS AND ALMOST FORCED INTO ON COMING TRAFFIC.
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE POWER STEERING SYSTEM FAILED. THE CONTACT MENTIONED THAT THE STEERING WHEEL FAILURE TO TURN LEFT OR RIGHT. THE CONTACT RESTARTED THE VEHICLE AND WAS ABLE TO REGAIN POWER STEERING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,862.
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF POWER WHILE DRIVING HIGHWAY SPEEDS. THE ENGINE STALLED AND THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS SCHEDULED FOR AN APPOINTMENT WITH THE DEALER. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS INCLUDED IN A CUSTOMER SERVICE PROGRAM CONCERNING THE ELECTRIC THROTTLE BODY REPLACEMENT. THE CONTACT WAS UNCERTAIN IF THE VOLUNTARY SERVICE CAMPAIGN FROM THE MANUFACTURER WOULD PROVIDE A SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
POWER STEERING!!!! ON 03/07/17 MY STEERING WENT OUT. CAR VEERED OFF INTO ONCOMING HIGHWAY TRAFFIC AND NEARLY MISSED A HEAD ON COLLISION!! NO WARNING MESSAGE OR SIGNAL OF ANY KIND. DIDN'T UNDERSTAND WHAT WAS HAPPENING. DROVE HOME AND DISCONNECTED BATTERY FOR AN HOUR AND STEERING WORKED AGAIN. LEFT OUT OF MY DRIVE AND AS I STARTED TO TURN UNTO ROAD THE STEERING WENT OUT AGAIN. THIS TIME, I HIT MY PROPERTY FENCE AND NOW HAVE A FRONT BUMPER THAT IS SMASHED!!! "SERVICE POWER STEERING" MESSAGE DISPLAYED FOLLOWED BY "SERVICE ADVANCE TRAK SYSTEM". LOOKED ONLINE TO DISCOVER THAT THIS IS A KNOWN SAFETY ISSUE BY FORD AS THEY RECALLED THE 2011 AND 2012 MILANS FOR THE SAME PROBLEM. MY 2010 HAS THE SAME COMPONENTS! THERE WAS A CLASS ACTION LAWSUIT FILED AGAINST FORD IN 2015 FOR THIS VERY SAME COMPLAINT. BOTH NHTSA AND FORD NEED TO STEP UP AND RECOGNIZE THE 2010 HAS THE SAME SAFETY HAZARD AND ITS OWNERS SHOULD RECEIVE THE BENEFIT OF THE SAME RECALL (#15V340000) THAT WAS ISSUED FOR THE 2011 AND 2012 MODELS. PLEASE PLEASE LETS ALL START A SECOND CLASS ACTION LAWSUIT FOR US 2010 MERCURY MILAN OWNERS THAT ARE BEING SCREWED BY BIG CORPORATE HEADS AND TRUST THAT THEY WILL BE PAYING TO FIX MY STEERING AND MY FRONT BUMPER AND THEY SHOULD BE GLAD IT'S NOT MY LIFE THEY COULD BE PAYING FOR FROM THE FIRST TIME I NEARLY ESCAPED A HEADON COLLISION.
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE OPERATING THE VEHICLE, THE SERVICE LIGHT WOULD ILLUMINATE. AFTER REFUELING, THE VEHICLE WOULD NOT START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PURGE VALVE WAS FAULTY AND WOULD ERRONEOUSLY REMAIN OPEN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INSPECTED PER NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM) IN APRIL OF 2016, BUT WAS NO LONGER ELIGIBLE FOR THE REPAIR. THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 108,000.
ON 2/1/17, STEERING WENT OUT. ALMOST HIT CO-WORKER'S PARKED CAR. NO WARNING MESSAGE OR SIGNAL OF ANY KIND. DIDN'T UNDERSTAND WHAT HAPPENED. TURNED CAR OFF AND THEN BACK ON. OPERATED WITHOUT INCIDENT. ON 2/3/17, STEERING WENT OUT AGAIN. THIS TIME, "SERVICE POWER STEERING" MESSAGE DISPLAYED FOLLOWED BY "SERVICE ADVANCE TRAK SYSTEM". TURNED CAR OFF AND BACK ON. OPERATED WELL ENOUGH TO DRIVE TO LOCAL FORD DEALERSHIP, WHERE I WAS TOLD THAT I WOULD NEED A NEW RACK AND PINION ($2,800). LOOKED ONLINE TO DISCOVER THAT THIS IS A KNOWN SAFETY ISSUE BY FORD AS THEY RECALLED THE 2011 AND 2012 MILANS FOR THE SAME PROBLEM. MY 2010 HAS THE SAME COMPONENTS! THERE WAS A CLASS ACTION LAWSUIT FILED AGAINST FORD IN 2015 FOR THIS VERY SAME COMPLAINT. BOTH NHTSA AND FORD NEED TO STEP UP AND RECOGNIZE THE 2010 HAS THE SAME SAFETY HAZARD AND ITS OWNERS SHOULD RECEIVE THE BENEFIT OF THE SAME RECALL (#15V340000) THAT WAS ISSUED FOR THE 2011 AND 2012 MODELS. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS. *JS
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE REVERSING OUT OF THE DRIVEWAY THE STEERING WHEEL SEIZED. THE "POWER STEERING" AND "SERVICE ADVANCE TRACKING SYSTEM SOON" WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. IN ADDITION, WHILE REVERSING OUT OF A PARKING LOT AND ATTEMPTING TO MAKE A RIGHT TURN, THE STEERING WHEEL VEERED TO THE LEFT. THE CONTACT HAD TO SHIFT INTO PARK IN ORDER TO AVOID ANOTHER VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE THE APPROXIMATE FAILURE MILEAGE WAS 135,000. UPDATED 05/31/17*LJ *CN
ENGINE GOES TO 4000 AT HIGHWAY SPEED AND TRANSMISSION SLIPS WHILE DRIVING AT 70 ON INTERSTATE. WON'T SHIFT UNLESS THROTTLE IS BACKED WAY OFF. AT LOW SPEED ON 2-1 DOWNSHIFT, IT BANGS INTO GEAR JERKING YOU OUT OF THE SEAT AND CAUSING POSSIBLE LOSS OF CONTROL. ONLY DOES IT ON SLIGHT INCLINES. I PURCHASED NEW 11/3/2009 CAR ONLY HAS 24,818 MILES ON IT AND HAS BEEN SERVICED ONLY AT FORD DEALERS. *TR
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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