Page 7 of 21 · complaints 301–350 of 1,003

2010 Mercury Milan complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

SteeringCrash
Filed Apr 7, 201872,000 milesAK

DRIVING UP ICY CURVE UP HILL, SERVICE POWER STEERING NOW CAME ON. VEHICLE LOST ALL STEERING LOCKED AND RAN OFF ROAD. NOW IT'S IN A SUPER HUMAN STEERING MODE IN MY DRIVEWAY WHERE ITS BEEN SINCE THE INCIDENT. WAS BEING DRIVEN BY MY DAUGHTER WITH MY OTHER 4 ELEMENTARY STUDENTS ON ICY ROADS IN ALASKA. FORD IS WILLING TO KILL FAMILIES I SEE. 72,000 MILES. CALLED DEALER AND SAID SEND ME ALL INFORMATION FROM MY SCAN. NEVER HEARD BACK FROM KENDALL FORD IN ANCHORAGE.

Steering
Filed Apr 6, 2018155,000 milesOH

WHILE IN MOTION THE STEERING OF MY VEHICLE BECAME VERY HARD ON A CITY STREET AS I WAS COMING HOME FROM WORK .IT WAS VERY DIFFICULT TO TURN EVEN ON THE BUSY THOROUGHFARES.

Air Bags
Filed Apr 2, 2018MS

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE TRANSMISSION WRENCH ICON REMAINED ILLUMINATED FOR MONTHS. THE DEALER (NATCHEZ FORD LINCOLN, 14 SGT PRENTISS DR, NATCHEZ, MS 39120, (601) 445-0076) REFUSED TO PROVIDE A SOLUTION AND SUGGESTED THAT THE VEHICLE BE DIAGNOSED AND REPAIRED. THE CONTACT STATED THAT THERE WAS A REMEDY FOR AN UNKNOWN TRANSMISSION RECALL THAT WAS NOT PERFORMED ON THE VEHICLE; HOWEVER, THE DEALER AND THE MANUFACTURER INDICATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER THE RECALL. IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER STATED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Steering
Filed Mar 26, 2018147,000 milesFL

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING, THE STEERING WHEEL SEIZED AS THE POWER STEERING WARNING LIGHT ILLUMINATED BEFORE AND DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER BRANDON FORD (9090 E ADAMO DR., TAMPA, FL 33619) WHERE IT WAS DIAGNOSED WITH A FAILED STEERING GEAR AND TIE ROD. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 147,000.

Electronic Stability Control (esc)
Filed Mar 22, 2018OH

HAVING PROBLEMS WITH POWER STEERING AND ELECTRONIC STABILITY. WET ROAD THE CAR WOULD SLIDE ON CURVE ROADS IN SNOW THE CAR LOOSES POWER AND WON'T BARELY MOVES RPM GO DOWN. THE STEERING WHEEL WON'T MOVE IN REVERSE SOMETIMES. TIRES GET WORN OUT EVERY 4 TO 6 WEEKS WIRES SHOW TO TIRE ON THE IN SIDE . STEERING DON'T LOCK WHEN CAR IS OFF AND KEY OUT. CAR SALES ME TO TAKE KEY OUT WHILE ITS IN GEAR. AND CAR CAN BE SHIFT IN GEAR AND STEER WHEN KEY IS NOT IN. DIDN'T DO THIS WHEN I GOT IT. ONCE AND A WHILE POWER TRAIN LIGHT COMES ON AND ITS STUCK IN LOW GEAR.

Air Bags
Filed Mar 6, 2018FL

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MATTHEWS CURRIE FORD IN NOKOMIS, FLORIDA 34275 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Steering
Filed Mar 2, 201895,000 milesOH

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. ON MULTIPLE OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A GRINDING NOISE IN THE STEERING WHEEL. ALSO, THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DUTRO FORD (132 S 5TH ST, ZANESVILLE, OH 43701, (740) 452-6334) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT NO RECALLS WERE ASSOCIATED WITH THE VIN. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

Air Bags
Filed Mar 2, 2018TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED BECAUSE THE INTERIM NOTICE HAD NO TIME FRAME CONCERNING THE REMEDY AND PART AVAILABILITY. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED FOR AN EXTENDED PERIOD OF TIME. THE MANUFACTURER STATED THAT THE PART MAY BE SUPPLIED TO THE DEALER IN SPRING OF 2018. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electronic Stability Control (esc)
Filed Feb 23, 2018117,000 milesVA

PANEL LIGHT CAME ON,"SERVICE POWER STEERING NOW" WHILE DRIVING,HAD TOWED,RESET, DID THE SAME THE NEXT DAY WHILE DRIVING. REPLACED GEAR AND PINION, NEXT DAY THE SAME PROBLEM OCCURRED, ALMOST HAD A WRECK. CAR HAS 117,000 MILES.NO THE TRACTION LIGHT COME ON. HAD RESET ,SAME PROBLEM. ADVANCE AUTO HAD CODES C1277,C1963,P1450,P0456

Air Bags
Filed Feb 20, 201810,000 milesCA

TAKATA RECALL - GOT A LETTER FROM FORD BACK 5 TO 7 YEARS AGO STATING THAT MY PASSENGER SIDE AIRBAG WAS / NEEDED REPLACEMENT. I'VE BEEN WRITING LETTER AFTER LETTER TO FORD CORP EVERY SIX MONTHS TO A YEAR AND CONTACTING MY HOME DEALERSHIP, GOSCH FORD IN HEMET, CA TRYING TO GET THEM TO REPLACE THIS BAG. THE LAST LETTER I GOT FROM FORD CROP WAS DATED 12/17 WITH AN SRN #16S26 / NHTSAS RECALL 16V-384 STATING THAT IT WAS NOW 'MY RESPONSIBILITY' AND DO NOT LET ANYONE SIT THERE...AND WILL LET ME KNOW WHEN 'PARTS ARE AVAILABLE'. REALLY - HOW LONG IS IT GOING TO TAKE TO GET A "REPLACEMENT BAG"? THIS IS RIDICULOUS. CAN YOU HELP? WE THEIR CLIENTS NEED ACCOUNTABILITY. NOW. DON'T PUT THE BLAME ON US. FORD - GET THE PARTS. I WILL BE HAPPY TO SEND YOU ALL THE LETTERS THAT I'VE SENT OR YOU CAN CONTACT RON/SERVICE MANAGER AT GOSCH/HEMET... I'VE TALK TO HIM SEVERAL TIMES REGARDING THIS PROBLEM/ISSUE AND HE BLAMES IT ON FORD CORP. NOT GETTING HIM/THEM PARTS/AIRBAGS AND MANY CUSTOMERS ARE WAITING FOR THEM.

Air Bags
Filed Feb 13, 2018TX

THE REPAIR IS NOT AVAILABLE AND HASN'T BEEN FOR A VERY LONG PERIOD OF TIME. THE RANGER PICKUP DRIVERS ARE TOLD TO COME ON DOWN FOR REPAIRS BUT OUR CAR STILL DOES NOT HAVE AVAILABLE PARTS.

Steering
Filed Feb 10, 201876,000 milesCA

MY WIFE WAS DRIVING THE CAR IN THE PARKING OF A BUSY SHOPPING CENTER WHEN UNEXPECTEDLY SHE WAS UNABLE TO STEER THE CAR AS THE STEERING WHEEL LOCKED UP ON HER. SHE ALMOST CRASHED BUT LUCKILY WAS ABLE TO AVOID THE CAR AS SHE WAS ATTEMPTING TO MAKE A TURN. RECEIVED TWO ERRORS (1) SERVICE POWER STEERING NOW AND (2) SERVICE ADVANCEDTRAC. FROM WHAT I'M RESEARCHING IT SEEMS THAT THERE IS A RECALL FOR THE 2011 MODEL BUT THE 2010 EVEN THOUGH THESE ARE THE SAME COMPONENTS...? CAR HAS 76K MILES.

Air Bags
Filed Feb 9, 2018VT

2010 MERCURY MILAN, CONSUMER WRITES IN REGARDS TO PASSENGER AIRBAG INFLATOR SAFETY RECALL.*LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME.*JS *JS *TR *JS

Fuel/Propulsion System
Filed Feb 7, 2018OH

I RECEIVED A RECALL NOTICE FOR MY VEHICLE AND I LOOKED IT UP WITH MY VIN NUMBER AND IT SAID I HAD A RECALL ON MY VEHICLE. I'M UPLOADING THE NOTICE

Steering
Filed Jan 27, 201875,000 milesTX

POWERING STEERING STOPPED WORKING WHILE DRIVING AND STILL ISN'T WORKING

Service Brakes
Filed Jan 25, 201888,000 milesOH

I WAS DRIVING STRAIGHT AT A STEADY 30 MPH AND HIT THE BRAKES ON LIGHT ICE WHEN APPROACHING A RED LIGHT. THE ANTILOCK BRAKES ACTIVATED FOR ABOUT ONE-HALF SECOND, AND THEN THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR, WITH ONLY THE MOST MINIMAL BRAKING OCCURRING IN THE VERY LAST INCH OF PEDAL TRAVEL. THE CAR CAME TO A STOP IN THE MIDDLE OF THE INTERSECTION. FORTUNATELY, THERE WAS NO CROSS TRAFFIC ENTERING THE INTERSECTION AT THE TIME AND THERE WERE NO INJURIES. I TOOK THE CAR TO THE LINCOLN DEALER WHO SAID THE ABS MODULE HAD FAILED, AS HAD THE MASTER CYLINDER. AT NO POINT DURING THE EVENT, OR AFTERWARD, DID ANY BRAKE LIGHT COME ON AND NO WARNING MESSAGE DISPLAYED ON THE DASHBOARD TEXTUAL DISPLAY, DESPITE THE CAR HAVING VIRTUALLY NO BRAKES. THE CAR WAS IN THE DEALER REPAIR SHOP FOR FIVE DAYS AND I WAS CHARGED $1,686.66. AT NO POINT PRIOR TO THE FAILURE DID THE BRAKES EXHIBIT ANY ISSUES WHAT-SO-EVER. IT WAS A SUDDEN AND FULL BRAKE SYSTEM FAILURE WITH ABSOLUTELY NO PRIOR WARNING AND NO DASHBOARD INDICATORS OF BRAKE FAILURE AFTERWARD.

Service Brakes
Filed Jan 19, 2018166,000 milesMI

TL-CONTACT OWNS A 2010 MERCURY MILAN ---- RECEIVED RECALL LETTER FROM MERCURY -- BRAKE PEDAL -- ABS PUMP -- BRAKE BOOSTER AND WATER PUMP WAS REPLACED A YEAR AGO AND BRAKE PEDAL NOW GOES TO THE FLOOR AND VEHICLE IS HARD TO STOP WHEN COMING TO A LIGHT OR STOP SIGN. VIN TOOL _ RECALL INCOMPLETE -- 166,000 MILES ON VEHICLE. 1RECALLSASSOCIATED WITH THIS VIN NOV 20,2015 MANUFACTURER RECALL NUMBER15S34 NHTSA RECALL NUMBER15V793 RECALL STATUSRECALL INCOMPLETE SUMMARYAFFECTED VEHICLES MAY DEVELOP A CRACK IN THE FUEL TANK OVER TIME. FORD IS NOT AWARE OF ANY ACCIDENTS, FIRES OR INJURIES ATTRIBUTED TO THIS CONDITION. SAFETY RISKA FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE CAN LEAD TO A FIRE. REMEDY1. DEALERSHIPS WILL ANALYZE DIAGNOSTIC TROUBLE CODES DTCS AND PERFORM A LEAK TEST ON THE CANISTER PURGE VALVE CPV. CPVS WILL BE REPLACED AS NECESSARY. 2. THE FUEL TANK WILL BE INSPECTED FOR CRACKS, AND WILL BE REPLACED AS NECESSARY. 3. THE VEHICLE POWERTRAIN CONTROL MODULES WILL BE REFLASHED WITH NEW SOFTWARE STRATEGY. FORD PROVIDED THE GENERAL REIMBURSEMENT PLAN FOR THE COST OF REMEDIES PAID FOR BY VEHICLE OWNERS PRIOR TO NOTIFICATION OF A SAFETY RECALL IN FEBRUARY 2015. THE ENDING DATE FOR REIMBURSEMENT ELIGIBILITY IS JANUARY 31, 2016. RECALL STATUS RECALL INCOMPLETE

Air Bags
Filed Jan 19, 201848,757 milesCA

'TAKATA RECALL' RECEIVED LETTER FROM FORD ADVISING NOT TO LET ANYONE SIT IN THE PASSENGER FRONT SEAT. REMEDY PARTS ARE NOT AVAILABILE AT THIS TIME. RECALL 16S26.

Electronic Stability Control (esc)
Filed Jan 16, 2018119,000 milesTX

I WAS DRIVING MY 2010 MERCURY MILAN. I HAD A FLAT TIRE. NOW THE "SERVICE THE ADVANCE TRACK" AND THE "SERVICE THE POWER STEERING" WARNING MESSAGE WILL NOT TURN OFF AND THE CAR NO LONGER HAS POWER STEERING. THIS IS A RECALL ISSUE ON THE 2011 MILAN. THE 2010 HAS THE IDENTICAL PART. WHY IS THE DEFECT A RECALL ON THE 2011 MILAN AND NOT ON THE 2010? IT IS THE SAME DEFECTIVE PART.

Steering
Filed Jan 5, 2018222,000 milesNC

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 5 MPH, THE STEERING FAILED AND WAS DIFFICULT TO MANEUVER. THE SERVICE POWER STEERING NOW AND SERVICE THE ADVANCE TRAC INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 222,000.

Air Bags
Filed Jan 3, 2018IL

7/2016 I RECEIVED MY FIRST RECALL NOTICE FROM FORD STATING MY PASSENGER TAKATA AIRBAG WAS RECALLED. AT THAT TIME MY LOCAL FORD DEALER SAID THE PARTS WERE BEING RELEASED BY "ZONE IN THE U S". 12/2017 I RECEIVED MY SECOND LETTER FROM FORD NOW TELLING ME THAT THIS COULD NOT BE REMEDIED UNTIL "SPRING 2018" AND IN THE MEANTIME "NO ONE SHOULD RIDE IN THE PASSENGER SEAT". DUH, JUST HOW IN THE HECK IS A HOUSEHOLD SUPPOSE TO FUNCTION IN THIS MANNER? THIS IS ABSOLUTELY RIDICULOUS ON FORD'S PART.

Air Bags
Filed Jan 2, 2018AL

TAKATA INFLATORS - WE RECEIVED A NOTICE OVER A YEAR AGO THAT REPLACEMENT WOULD BE IN SPRING 2017. WAITED AND CALLED SEVERAL TIMES - NOW A SECOND LETTER IT IS SPRING 2018. THE DESIRED OPTION IS FOR PASSENGERS IN FRONT SEAT NEEDING TO SIT IN BACK SEAT - DIDN'T SPEND ALL THIS MONEY, WAIT THIS LONG ONLY TO WAIT SO MORE - WHAT ARE OPTIONS TO GET THIS DONE SOONER SINCE WE HAVE ALREADY BEEN WAITING TWO YEARS.

Power Train
Filed Dec 28, 2017150,000 milesNH

TL-CONTACT OWNS A 2010 MERCURY MILAN - --- CONTACT STATED POWER STEERING THAT WENT OUT - A FEW WEEKS AGO AGO - GOING 35 MPH WHEN STEERING FAILED ---CONTACT HAD CALLED FORD/MERCURY DEALERSHIP AND DEALERSHIP STATED 0 RECALLS ON VEHICLE .... 0 RECALLS ASSOCIATED WITH THIS VIN

Electronic Stability Control (esc)
Filed Dec 28, 2017120,000 milesUT

WHILE DRIVING TO WORK THIS MORNING ON THE HIGHWAY. THE POWER STEERING ASSIST AND THE ADVANCED TRACTION CONTROL FUNCTIONS BOTH ALARMED AND STOPPED WORKING. I WAS ABLE TO GET TO WORK, BUT NOW I CANNOT STEER AT ALL. BOTH WARNING LIGHTS ARE ILLUMINATED AND BOTH FUNCTIONS CONTINUE TO NOT WORK.

Steering
Filed Dec 28, 2017KY

PULLING OUT OF DRIVEWAY TO ENTER STREET STEERING LOCKED COULDNT TURN CAR LIGHT CAME ON AND IT READ POWER STEERING ASSIT.DEFAULT.

Air Bags
Filed Dec 26, 2017FL

"TAKATA RECALL" IN JULY 2016, I RECEIVED A RECALL NOTIFICATION FROM FORD ADVISING THAT THE AIR BAG INFLATORS WERE DEFECTIVE. I JUST RECEIVED ANOTHER LETTER FROM FORD DATED DECEMBER 2017 ADVISING THAT IT WAS UNSAFE FOR ANYONE TO OCCUPY THE FRONT PASSENGER SEAT UNTIL THE RECALL REVISION IS COMPLETE. I FIND THIS TO BE TOTALLY UNACCEPTABLE AS THIS IS OUR ONLY FAMILY CAR. I SUGGEST THAT THE FORD MOTOR COMPANY FURNISH REPLACEMENT CARS WITH WORKING AIR BAGS TO THOSE OF US AFFECTED, AT THEIR EXPENSE UNTIL THE PASSENGER AIR BAG IN MY CAR IS REPAIRED. SINCE WE ARE NOW BEING ADVISED THAT A FRONT PASSENGER INVOLVED IN A FRONT END COLLISION COULD BE FATALLY INJURED, WE HAVE LOST THE SAFE USE OF OUR CAR. PLEASE INVESTIGATE THIS MATTER AS SOON AS POSSIBLE. PLEASE SEE WARNING ON DECEMBER 2017 RECALL LETTER.

Tires
Filed Dec 21, 201745,000 milesMA

COOPER CS4 TOURING TIRES CONTINUED LOSS OF AIR PRESSURE ON ALL 4 TIRES. THESE TIRES HAVE BEEN DISMOUNTED AND REMOUNTED AT LEAST 3 TIMES TO RESEAL THE BEADS BUT AFTER A FEW MONTHS WILL START TO LEAK AIR. AIR LOSS IS APPROXIMATELY 3 PSI PER DAY. SIDE WALLS AND TREAD AREAS HAVE EXCESSIVE SURFACE CRACKING. ONE YEAR EARLIER ONE OF THE TIRES BLEW OUT AND WAS REPLACED WITH A COOPER CS5 TIRE BECAUSE THE CS4 WAS DISCONTINUED. THAT TIRE HOLDS AIR PERFECTLY. THIS IS A DANGEROUS PROBLEM AND HAS ALREADY LEAD TO A BLOW OUT.

Service Brakes
Filed Dec 20, 201746,000 milesCT

THE BRAKE PEDAL HAD EXCESSIVE TRAVEL. WHEN PRESSURE WAS APPLIED TO SLOW THE VEHICLE, THE PEDAL WOULD NOT HOLD STEADY, BUT WOULD DRIFT TO THE FLOOR. THE VEHICLE WOULD SLOW DOWN AND STOP, BUT WHEN SLOWING FROM A RELATIVELY HIGH SPEED, IT WAS NECESSARY TO "PUMP" THE BRAKE PEDAL. ONE WOULD HAVE TO WONDER IF TOTAL BRAKE FAILURE WOULD EVENTUALLY OCCUR. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR. IT WAS IN THE SHOP FOR SEVERAL DAYS, AS NO REASON FOR THE PROBLEM COULD BE DETERMINED. EVENTUALLY THEY CONTACTED FORD FOR TECHNICAL ASSISTANCE IN DIAGNOSING THE PROBLEM. ACCORDING TO THEIR TESTS, THE PROBLEM WAS WITH THE HYDRAULIC CONTROL MODULE, WHICH WAS BYPASSING BRAKE FLUID INTERNALLY, AND IT WAS REPLACED. WHILE IT HAS ONLY BEEN A FEW DAYS SINCE THE REPAIR, THE BRAKE PERFORMANCE IS MUCH IMPROVED. I CHECKED ONLINE AND SEE THAT THERE HAVE BEEN PROBLEMS WITH FORD FUSIONS AND MERCURY MILANS HAVING BRAKE FAILURE. I BELIEVE THAT THIS IS A SERIOUS PROBLEM THAT COULD RESULT IN INJURY OR DEATH. DRIVERS OF MY VEHICLE, EVEN AFTER REPAIR, ANTICIPATE POTENTIAL BRAKE PROBLEMS WHEN WE DRIVE.

Air Bags
Filed Dec 18, 2017CA

THERE IS A RECALL ON THE AIRBAGS, IN CASE OF A CAR CRASH THEY WILL RUPTURE. I CALLED A FORD DEALER AND I WAS INFORMED THAT THEY ARE WAITING FOR THE REPLACEMENT MATERIAL. WHAT IF I GET IN A CAR ACCIDENT TODAY? HE SAID THAT THEY DON'T HAVE THIS REPLACEMENT MATERIAL THROUGHOUT THE COUNTRY. IT IS UNACCEPTABLE!

Air Bags
Filed Dec 11, 201713 milesTX

TAKATA RECALL PLUS OTHERS FOR MERCURY MILAN 2010 MANUFACTURED IN 02 AND 03/2010. VEHICLE WAS IN MOTION ALL THE TIME THE ERRORS OCCURRED.

Exterior Lighting
Filed Nov 27, 201785,000 milesIN

REAR TAIL LIGHT FAILURE. WHEN HEADLIGHTS ARE ON TAIL LIGHT DOES NOT COME ON WHEN BRAKE IS APPLIED..

Air Bags
Filed Nov 20, 2017MN

TAKATA RECALL NOTIFIED BY MAIL MY VEHICLE WAS UNDER AN AIRBAG RECALL IN MID-2016. VEHICLE MANUFACTURER STILL DOES NOT HAVE PARTS TO FIX. VERIFIED WITH MANUFACTURER 11/20/17.

Air Bags
Filed Nov 17, 2017MA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MUZI FORD (557 HIGHLAND AVE, NEEDHAM, MA 02494, PHONE NUMBER: (800) 296-8360) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Nov 14, 2017118,000 milesCA

TAKATA RECALL - WE HAVE BEEN WAITING FOR AT LEAST A YEAR TO HAVE THE AIR BAGS REPLACED. WE HAVE JUST CHECKED AGAIN, THIS TIME WITH 2 OF OUR LOCAL FORD DEALERS AND THEY SAY THEY HAVE NO REPLACEMENTS AVAILABLE. WE LIVE IN COASTAL CA -- WARM/HUMID -- SO WE ARE CONCERNED THAT IT IS TAKING SO LONG. DO WE JUST HAVE TO SIT AND WAIT? THIS DOESN'T SEEM LIKE TIMELY REPLACEMENT. THANK YOU.

Wheels
Filed Nov 13, 201780,000 milesMI

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT NOTICED THAT THE LUG NUTS WERE FRACTURED AND DETACHED FROM THE FRONT WHEELS. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO HINES PARK FORD (56558 PONTIAC TRAIL, NEW HUDSON, MI 48165), BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

Air Bags
Filed Nov 13, 2017FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED METRO FORD AT (305) 751-9711 (9000 NW 7TH AVE, MIAMI, FL 33150) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT. *BF UPDATED 8/9/18*JB

Air Bags
Filed Nov 10, 2017CA

TAKATA RECALL -- NO REPLACEMENT PARTS HAVE BEEN MADE AVAILABLE BY THE MANUFACTURER OR AUTO MAKER. THE DEFECT STILL EXISTS THOUGH THE RECALL HAS BEEN IN EFFECT FOR YEARS!

Air Bags
Filed Nov 9, 2017MI

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FREMONT FORD IN FREMONT, MICHIGAN, 49412 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Nov 7, 2017MN

TAKATA RECALL THERE MAY BE AN ISSUE WITH MY PASSENGER SIDE AIRBAG DEPLOYING PROPERLY IN THE CASE OF COLLISION. HOWEVER, THE AUTOMOBILE MANUFACTURER HAS NOT ISSUED A RECALL WITH INSTRUCTIONS ON HOW TO RESOLVE THE PROBLEM.

Air Bags
Filed Nov 6, 2017ID

TAKATA RECALL. THIS RECALL HAS BEEN GOING ON SINCE 06/01/2016. FORD CANNOT FIX THIS PROBLEM BECAUSE THEY DO NOT HAVE THE PART. NOW WE HAVE RECEIVED NOTICE THAT TAKATA IS BANKRUPT. SO WE ARE LEFT WITH A VEHICLE WHICH NO ONE CAN RIDE IN THE PASSENGER SEAT DUE TO THE POSSIBILITY OF DEATH WORST CASE SCENARIO! DO YOU WANT TO PUT A FAMILY MEMBER IN THAT SEAT AND ROLL THE DICE!! SOMEONE NEEDS TO COME UP WITH A FIX NOW. CAN FORD NOT DISMANTLE THE AIR BAG TO NOT RELEASE AS A TEMPORARY FIX UNTIL THE PART COMES IN? AT LEAST THIS WOULD BE BETTER FOR THE OWNERS OF THE VEHICLE SO THE SEAT COULD BE USED. NOT TO MENTION, SAFER! OH, BUT THAT MIGHT COST SOMEONE $ AND EVEN THOUGH IT IS THEIR FAULT, THE COLLATERAL DAMAGE IS WORTH THE RISK RATHER THAN LOOSE THE $....WHAT A SAD COUNTRY WE ARE LIVING IN. IT HAS BEEN OVER A YEAR AND COMPANIES CANNOT COME UP WITH A FIX! I AM SHOCKED THAT FORD HAS NOT GOTTEN MORE INVOLVED THAN THEY HAVE SINCE THEY WILL BE THE ONES WHO WILL BE SUED IF ANYTHING BAD HAPPENS. THEY MADE THE VEHICLES AND ARE THEREFORE RESPONSIBLE. NO ONE REALLY CARES WHO MADE THE AIRBAGS. FORD SHOULD STEP UP AND MAKE THIS RIGHT.

Air Bags
Filed Nov 1, 201755,000 milesTN

TAKATA RECALL: AS OF 11/1/2017 AT WWW.AIRBAGRECALL.COM, THIS RECALL (WHICH INCLUDES MY VEHICLE) JUN 1, 2016, NHTSA RECALL NUMBER 16V384 IS SHOWN AS "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE". THIS MEANS I HAVE BEEN REQUIRED TO DRIVE A CAR THAT IS A DANGER TO ME OR PARK IT FOR 16 MONTHS.

SteeringCrash
Filed Nov 1, 20175 milesFL

POWER STEERING HAS SENT COMPLETELY OUT, CAUSING A MINOR COLLISION. ALSO SUNROOF AND FRONT WINDSHIELD LEAKS WHICH IS CAUSING MOLD GROWTH

Air Bags
Filed Oct 31, 2017OH

TAKATA RECALL......CALLED DEALERSHIP TO SCHEDULE AN APPOINTMENT TO REPLACE AIRBAG AND WAS TOLD THE PART WASN'T MADE AVAILABLE AND PROBABLY WOULDN'T BE FOR SOME TIME AND THAT I HAD TO WAIT FOR A LETTER FROM FORD. THIS SHOULD BE READILY AVAILABLE SINCE IT IS POTENTIALLY LIFE THREATENING.

Air Bags
Filed Oct 28, 2017TX

TAKATA RECALL

Air Bags
Filed Oct 26, 201775,000 milesTX

TAKATA RECALL. I RECIEVED NOTICE OF RECALL IN JUNE 2016 AND I HAVE BEEN UNABLE TO GET AIRBAG REPLACED. EVERYTIME I CALL DEALERSHIP IM TOLD THE PARTS IS NOT AVAILABLLE. THAT IS TO DANGEROUS SITUATION TO BE RIDING AROUND WITH. BUT IT IS YOUR ONLY CAR.

Air Bags
Filed Oct 25, 2017112,000 milesNV

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED FRIENDLY FORD (660 N DECATUR BLVD, LAS VEGAS, NV 89107; 866-724-9143) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Oct 23, 2017SC

RECALL WAS SENT JUNE 2016 AND HAVE FOLLOWED UP WITH FORD DEALER SEVERAL TIMES AND HAVE BEEN TOLD THAT THEY DO NOT HAVE THE AIR BAG TO REPLACE THE DEFECTIVE ONE. MY WIFE A CANCER SURVIVOR AND HAS A PILLOW THAT SHE PLACES IN THE FRONT OF HER BODY WHEN I DRIVE TO PROTECT THE SURGERIES SHE HAS DONE SO THAT THERE IS NOT SEVERE INJURIES IF IN AN ACCIDENT OR THE AIR BAG DEPLOYS ON ITS OWN

Air Bags
Filed Oct 21, 2017FL

TAKATA RECALL FIRST RECEIVED RECALL NOTICE JULY 2016 FOR THE PASSENGER FRONTAL AIRBAG INFLATOR. CALLED ROUNTREE MOORE FORD IN LAKE CITY, FLORIDA. THEY DID NOT HAVE REPLACEMENT AIRBAGS. ROUNTREE MOORE TOLD ME TO CALL FORD TO GET STATUS OF AIRBAG AVAILABILITY. FORD TOLD ME PARTS ARE NOT AVAILABLE RIGHT NOW AND I WILL GET A SECOND NOTICE WHEN THE PARTS ARE AVIALABLE. STILL WAITING ON THAT SECOND NOTICE. IT'S BEEN OVER A YEAR NOW.

Air Bags
Filed Oct 20, 2017TX

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16VC38400 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (KINSEL FORD IN PLEASANTON, TEXAS) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electrical System
Filed Oct 19, 201722,500 milesMI

REAR PASSENGER SIDE TAIL LIGHT STAYS ILLUMINATED EVEN WHILE BRAKE PADDLE IS ENGAGED... BASICALLY I HAVE NO BRAKE LIGHTS... ALSO FUEL RECALLS STILL HASNT BEEN DONE ON MY VEHICLE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 Mercury Milan → · Every Milan year → · How the figures are calculated →