2010 Mercury Milan complaints

I WAS DRIVING ON THE FREEWAY AT 65 MPH AND THE CAR SEEMED TO STALL. I LOST POWER AND COASTED TO A STOP. I COULD PUSH THE ACCELERATOR TO THE FLOOR AND THE CAR HAD ENOUGH POWER TO CRAWL FORWARD. I TURNED THE KEY OFF AND THAT CLEARED THE PROBLEM. HOWEVER THE PROBLEM CAME BACK A FEW DAYS LATER. AGAIN I TURNED THE KEY OFF AND THE PROBLEM CLEARED. AFTER THIS HAPPENED A SECOND TIME I TOOK THE CAR TO A FRIEND WHO OWNS A MECHANICS SHOP. HE HOOKED UP THE CAR TO HIS COMPUTER AND HE RETRIEVED A CODE FOR THE PROBLEM. AFTER RECEIVING THE CODE I CALLED THE DEALER I BOUGHT THE CAR FROM AND THE SERVICE DEPARTMENT TOLD ME THE CODE WAS FOR THE THROTTLE BODY. THE DEALER TOLD ME FORD WOULD NOT COVER THE REPLACEMENT OF THIS PART. ABOUT A WEEK AFTER THE INITIAL OCCURRENCE I LOST POWER AGAIN AND I TURNED THE KEY OFF, THE PROBLEM CLEARED BUT ONLY LONG ENOUGH TO DRIVE ANOTHER MILE AND IT HAPPENED AGAIN AND AGAIN AND AGAIN. LUCKILY I WAS IN TOWN AND I FOUND THE CLOSEST MECHANICS SHOP TO TAKE IT TOO. *TR

WHILE OPERATING THE VEHICLE UNDER NORMAL CONDITIONS THE VEHICLE WOULD STALL OUT AND LOSE POWER RESULTING IN RAPID DECREASE IN SPEED AND CREATE UNSAFE DRIVING SITUATIONS. CAR WOULD STILL BE RUNNING BUT PRESSING THE GAS WOULD NOT RESULT IN ACCELERATION. TURNING VEHICLE OFF AND RESTARTING AGAIN WOULD SOMETIMES REMEDY PROBLEM BUT PROBLEM INCREASED IN FREQUENCY AND SEVERITY, EVEN HAPPENING TO MY WIFE WHILE DRIVING THE VEHICLE ON THE HIGHWAY AT SPEEDS IN EXCESS OF 60+ MPH TRAVELING THROUGH BRIDGE/TUNNEL SYSTEM IN LOCAL AREA. *TR

PURCHASED THIS CAR USED IN JULY 2012. IS A 2010 AND HAD LOW MILES ON IT. DEALER CLAIMED VEHICLE WAS A LEASE AND WAS TURNED IN. AFTER DRIVING THE CAR SEVERAL DAYS, IT STALLED AT STOP SIGN, NO ENGINE LIGHT APPEARED. AFTER RE-STARTING, IT DROVE FINE. SEVERAL WEEKS LATER, VEHICLE AGAIN STALLED AT STOP SIGN. NO ENGINE LIGHT. VEHICLE WAS BROUGHT TO DEALER WHERE THE THROTTLE BODY WAS REPLACED. SEVERAL DAYS LATER, VEHICLE AGAIN STALLED AT STOP LIGHT. THIS HAS BEEN GOING ON FOR OVER 9 MONTHS. IT MAY NOT STALL FOR SEVERAL WEEKS. DEALER KEPT THE CAR FOR ONE WEEK, WITH A MECHANIC DRIVING IT AS IT WAS HOOKED UP TO PORTABLE DIAGNOSTIC MACHINE. IT NEVER STALLED, NOR DID IT SHOW ANY ENGINE LIGHTS. DEALER CLAIMS THEY CANNOT FIX IT IF THEY DO NOT SEE ANY INDICATORS ON DIAGNOSTIC MACHINE. IT IS NO LONGER UNDER WARRANTY AND IF I WANT TO CONTINUE TO PURSUE THIS, I HAVE TO PAY FOR EACH TRIP. CERTAINLY, SOMEONE MUST HAVE AN IDEA OF WHAT IS CAUSING THIS AS THIS SEEMS TO BE A SAFETY ISSUE. I AM EXPECTING TO BE REAR-ENDED ANY TIME NOW. *TR

VEHICLE LOSES POWER AT HIGH SPEED WHILE DRIVING ON HIGHWAYS. THIS PROBLEM HAS OCCURRED 3 TIMES AND IS A VERY DANGEROUS SITUATION. FORTUNATELY NO ACCIDENTS HAVE HAPPENED. LINCOLN REPLACED A PART BUT THE INCIDENT HAS HAPPENED SEVERAL TIMES AGAIN SINCE PART WAS REPLACED. LOSE POWER/STALL OUT AT HIGH SPEED DRIVING ON HIGHWAYS. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THE FAILURE BY RESETTING THE POWER TRAIN CONTROL AND CHANGING THE ENGINE OIL. THE DEALER STATED NO CODES WOULD SHOW AFTER RUNNING DIFFERENT DIAGNOSTIC TEST. THE VEHICLE WAS TAKEN TO THE DEALER ON MORE THAN ONE OCCASION FOR THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 48,000 AND THE CURRENT MILEAGE WAS 52,000.

CARRIED MY MILAN PREMIER FOR ITS REQUIRED ANNUAL STATE OF NC INSPECTION. THE VEHICLE FAILED THE INSPECTION DUE TO THE FOLLOWING: THE REAR LED LIGHTS GLOWED IN THE BRAKE LIGHT MODE WHEN THE HEADLIGHTS WERE TURNED ON. WHEN THE BRAKES WERE APPLIED, THE SMALL REAR LIGHT BELOW THE REAR SPOILER CAME ON. BOTH REAR LAMP ASSEMBLIES HAD TO BE REPLACED BY A FORD DEALER. WITHOUT THE INSPECTION I WOULD NOT HAVE KNOWN THE PROBLEM EXISTED. A SEARCH ON THE INTERNET INDICATES MANY SIMILAR PROBLEMS WITH MILAN PREMIER LED LIGHTS. THIS IS MY FIRST VEHICLE WITH LED LIGHTS. BASED ON MY EXPERIENCE, A WARNING SYSTEM SHOULD BE PLACED ON VEHICLES WITH THESE LIGHTS IF THEY PERFORM IN THIS MANNER WHEN MALFUNCTIONING. *TR THE CONSUMER STATED HE RECENTLY NOTICED A CRACK IN THE SIDEWALL NEAR THE TOP OF ALL THE TIRES, LOCATED IN A GROOVE THAT CIRCLED THE TIRES. THE TIRES WERE INSPECTED, AND A GESTURE OF GOODWILL CREDIT WAS OFFERED. THE STORE REPRESENTATIVE BLAMED THE CONDITION ON DRY ROT AND FURTHER STATED THAT ANY TYPE OF SOLUTION WOULD HASTENED THE CRACKING PROBLEM. UPDATED 04/03/14

RIGHT REAR BRAKE LIGHT ACTIVATES AND STAYS ON WHILE RUNNING/HEADLIGHTS ARE TURNED ON. I HAVE ALSO SEEN THIS WHILE DRIVING BEHIND SIMILAR MILANS. SOME WITH BOTH SIDES ACTIVATED LEAVING ONLY THE CENTER LIGHT TO INDICATE ACTUAL BRAKING. *TR

I COMMUTE APPROX 45 MILES TO WORK ON A DAILY BASIS MONDAY THRU FRIDAY. I HAVE A FRIEND THAT ALSO COMMUTES, AND ON SEVERAL OCCASIONS SHE HAS CALLED ME AND ASKED IF I WAS ON THE INTERSTATE AND WHERE I WAS LOCATED, SHE SAID I CAN TELL WHEN YOU ARE ON THE ROAD, AS YOUR TAIL LIGHTS ARE ALWAYS SO MUCH BRIGHTER THAN EVERYONE'S. APPROX A MONTH AND A HALF AGO, THE SAME THING HAPPENED AND MY FRIEND ASKED ME TO STEP ON THE BRAKES, SHE NOTED THAT THE ONLY DIFFERENCE IN THE LIGHTING ON THE BACK OF MY CAR WAS THAT THE BRAKE LIGHT IN THE BACK WINDOW CAME ON, THE TAILLIGHT-BRAKE LIGHTS DIDN'T CHANGE WHEN I STEPPED ON THEM BRAKE. I HAVE SINCE TAKEN MY CAR INTO THE DEALERSHIP TO FIND OUT WHAT IS THE MATTER, ONE DEALERSHIP REPORTED THAT I HAVE AN LED BOARD OUT, ON BOTH SIDES, APPROX COST 397 DOLLARS A PIECE. I THEN TOOK IT TO A FORD DEALERSHIP AND THEY HAVE SPENT 2 WEEKS TRYING TO FIGURE OUT WHAT THE PROBLEM WAS, THEY CHANGED THE SWITCH UNDER THE DASH, THOUGHT IT WAS FIXED AND THEN COULDN'T GET THE CAR OUT OF GEAR. THEY THEN TOOK A TAILLIGHT OUT OF ANOTHER MERCURY MILAN ON THEIR LOT AND PUT IT IN MY CAR, WHICH WORKED, BUT THEN DIDN'T ON THE OTHER CAR. THE MECHANIC I SPOKE WITH SAID THEY HAD NOT SEEN THIS BEFORE, BUT HAD NEVER LOOKED FOR IT BECAUSE NO ONE HAD BROUGHT IT TO THEIR ATTENTION, HE REPORTED THAT HE WAS GOING TO CHECK ALL THE CARS ON THEIR LOT AND WAS VERY CONCERNED ABOUT THE SAFETY ISSUE, THAT I COULD HAVE VERY EASILY HAVE BEEN REAR-ENDED, BECAUSE THERE WAS NO CHANGE IN THE BRAKE LIGH

STALLED THREE TIMES, WITHOUT WARNING, WHILE TRAVELING AT 50 MPH. ALMOST REAR ENDED EACH TIME. VEHICLE 38 MONTH OLD AND LESS THEN 34,000 MILES. REPLACE THROTTLE BODY. PLEASE HAVE FORD CHECK INTO THIS BEFORE SOMEONE GETS HURT. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS AND REFERRED HIM TO NHTSA. THE FAILURE MILEAGE WAS 55,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE TRAVELING 65 MPH THE VEHICLE STARTED TO SHAKE VIOLENTLY AND THEN STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSE THAT THE THROTTLE BODY ASSEMBLY NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE WRENCH SYMBOL ILLUMINATED ON THE INSTRUMENT PANEL WHEN THE FAILURE OCCURRED.THE FAILURE MILEAGE WAS 52,277 AND THE CURRENT MILEAGE WAS 55,000. UPDATED 12/10/12 *CN UPDATED 12/17/12

2010 MERCURY MILAN. CONSUMER STATES TWICE WHILE DRIVING VERY SLOWLY WHILE TOUCHING THE BRAKE, HIS RIGHT FOOT ALSO TOUCHED THE ACCELERATOR, GOING VERY SLOWLY WITH EQUAL PRESSURE ON BOTH PARTS, HE HAD AN ACCIDENT *TGW

2010 MERCURY MILAN ENGINE SUDDENLY DIED ON AN URBAN INTERSTATE WITH SIMILAR SYMPTOMS OF RUNNING OUT OF FUEL, AND HAS DIED MULTIPLE TIMES SINCE. WRENCH LIGHT ILLUMINATED AS ENGINE DIED, BUT NO CHECK ENGINE LIGHT OR CODES APPEAR FOR DIAGNOSIS. MUST SHUT OFF ENGINE, THEN ABLE TO RESTART ENGINE. ENGINE DIES RANDOMLY AND IS NOT AFFECTED BY MOISTURE, TEMP, OR TIME DRIVEN. CONDITION IS HAZARDOUS ANYTIME ACCELERATION AND CONTROL ARE CRITICAL. WEBSITE ENTRIES INDICATE THIS IS A WIDESPREAD PROBLEM. TOOK INTO FORD DEALER ONCE FOR DIAGNOSIS AND DEALER REPLACED AIR FILTER, DID NOT FIX PROBLEM. THROTTLE BODY SUSPECTED CULPRIT, BUT NO DIAGNOSTIC CODES APPEAR. *TR

QUA DAUGHTER DRIVING BACK AND FORTH TO WORK, VEHICLE SPUTTERS AND LOSES ALL SPEED NO THROTTLE RESPONSE. HAS TO PULL OVER AND RESTART ENGINE THEN PROCEED WITH CAUTION. UNIT CUTS OFF EVERY 15 TO 20 MILES. FORD MECHANIC SAYS ITS THE THROTTLE BODY ASSEMBLY OF COURSE IT'S NOT UNDER WARRANTY. *TR

I WOULD LIKE TO KNOW WHY NOBODY HAS DONE ANYTHING ABOUT THIS THROTTLE BODY PROBLEM. IF YOU LOOK ONLINE AND YOU WILL SEE HOW MANY COMPLAINTS THERE ARE ABOUT THE SAME PROBLEM. I WOULD LIKE THIS TO BE ON THE RECALL LIST SO ALL OF THE ONES THAT OWN THIS CAR WILL NOT HAVE TO PAY ANYWHERE FROM 300-500 TO GET IT FIXED. THIS IS A SAFETY PROBLEM I WAS DRIVING ON I295 GOING ABOUT 6MPH AND I LOST ALL THROTTLE CONTROL , I'M IN THE FAR LEFT LANE AND HAD NO WHERE TO GO SO I'M COASTING TO THE RIGHT SHOULDER AND ALL MOST GOT HIT 4 TIMES. I WOULD SAY THIS IS A REALLY IMPORTANT SAFETY PROBLEM. I READ ABOUT 35 OF THE SAME PROBLEMS ONLINE AND I HAVEN'T SEEN ANYONE FROM YOUR COMPANY OR FORD COMMENT ON THIS ARE THEY WAITING FOR SOMEONE TO GET KILLED BEFORE ANYTHING GETS DONE TO FIX THIS. I WILL BE CALLING MONDAY MORNING TO SEE WHAT YOU OR FORD WILL DO ABOUT THIS PROBLEM IF NOTHIN IS DONE I WILL CONTACT A LAWYER AND THE NEWS MEDIA. WE WERE ALMOST KILLED AND SOMETHING NEEDS TO GET DONE AT FORDS COST NOT THE PEOPLE WHO THOUGHT THEY HAD A SAFE CAR. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STOPPED ACCELERATING AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT SHUT OFF AND RESTARTED THE VEHICLE, WHICH THEN RESUMED NORMAL OPERATION. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR INSPECTION WHERE THEY STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 42,000.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE REAR DRIVER SIDE BRAKE LIGHT WOULD FLICKER ON AND OFF OR WOULD FAIL INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE LIGHT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 35,700 AND THE CURRENT MILEAGE WAS 40,200.

THE PROBLEM STARTED ALMOST A YEAR AGO BUT DID NOT SEEM TO OCCUR ALL THE TIME. FROM TAKE OFF, THE CAR WOULD STALL AND THEN RE-ENGAGE WITH GUSTO. UP UNTIL THE OTHER DAY THE CAR LOST ALL POWER BUT WAS IDLING. I WAS ABLE TO MOVE TO THE SHOULDER OF THE ROADWAY, ATTEMPTED TO LISTEN TO WHAT I HEARD AND THOUGHT IT WAS A BAD GAS ISSUE AND NOTICED THE WRENCH AND ENGINE LIGHTS WERE ON. I TURNED THE VEHICLE OFF AND THEN RESTARTED TO HAVE FULL GAS PEDAL RESPONSE BUT THE ENGINE LIGHT STAYED ON. I PROCEEDED DOWN THE ROAD TO THE INTERSTATE BUT DECIDED TO GET SOME FUEL (3/8 OF A TANK EXISTED) AND SOME FUEL ADDITIVE. THE CAR STOPPED AND STARTED WITHOUT AVAIL, AS I ENTERED THE INTERSTATE 30 RAMP THE VEHICLE LOST ALL POWER AGAIN. I PULLED TO THE SHOULDER AND REPEATED THE PREVIOUS RESTART. I CALLED LANDERS FORD IN BENTON, AR AND TOLD THEM THE ISSUE AND WOULD BE BRINGING THE CAR INTO THE FACILITY. NOT WANTING TO GET BACK ONTO THE INTERSTATE AND POSSIBLY CAUSING A WRECK OR TRAFFIC BLOCKAGE, I DROVE USING THE OUTER ROAD, THE ISSUE OCCURRED AT LEAST TWICE WHILE EN-ROUTE. THIS IS A CONTINUING PROBLEM AS MY GOOGLE SEARCH REVEALED AND COULD BE A MAJOR HIGHWAY SAFETY ISSUE FOR SOMEONE LIVING WITHIN THE MAJOR AREAS OF AMERICA. I HAVE CONTACTED FORD, THE ATTORNEY GENERAL, AND THE BBB. THE ELECTRONIC THROTTLE BODY IS NOT SOMETHING THAT SHOULD NEED REPLACEMENT WITH NEWER VEHICLES AND MUST BE A KNOWN ISSUE BECAUSE IT IS LISTED AS "NOT COVERED" UNDER THE VEHICLE WARRANTY! *TR

WHILE DRIVING, THE THROTTLE WOULD LOSE THE ABILITY TO SEND FUEL TO THE MOTOR THUS CAUSING NO ACCELERATION ABILITY. I WAS REQUIRED TO PULL OFF OF THE ROAD AND TURN THE VEHICLE OFF AND RESTART IT. THE CHECK ENGINE LIGHT AND THROTTLE LIGHT CAME ON. THE VEHICLE NEEDED AN NEW ELECTRONIC THROTTLE BODY. *TR

I WAS ENTERING THE INTERSTATE AT 60 MPH WHEN MY CAR JERKED, AND LOST RESPONSE OF THE ACCELERATION. THE THROTTLE CONTROL/TRANSMISSION AND CHECK ENGINE LIGHT CAME ON, SO I RESTARTED THE CAR AND ONLY THE CHECK ENGINE LIGHT REMAINED. I WAS ABLE TO EXIT THE INTERSTATE AND TOOK MY CAR TO A AUTO STORE TO RUN A CHECK, WAS TOLD THE THROTTLE ACTUATOR CONTROL SYSTEM WAS AT FAULT. NOTICED THAT THIS IS A PROBLEM THAT MANY OWNERS OF THIS YEAR MAKE AND MODEL HAVE. HOPEFULLY MERCURY WILL RECALL THIS PART. *TR

I WAS ENTERING THE INTERSTATE AT 50 MPH WHEN MY CAR JERKED, AND LOST BOTH ACCELERATION AND POWER. THE THROTTLE CONTROL/TRANSMISSION AND CHECK ENGINE LIGHT CAME ON, SO I RESTARTED THE CAR AND ONLY THE CHECK ENGINE LIGHT REMAINED. I WAS ABLE TO EXIT THE INTERSTATE AND TOOK MY CAR TO A AUTO STORE TO RUN A CHECK, WAS TOLD THE THROTTLE ACTUATOR CONTROL SYSTEM WAS STUCK CLOSED. *TR

I WAS DRIVING DOWN THE INTERSTATE A COUPLE OF WEEKENDS AGO AND ALL OF A SUDDEN MY CRUISE CONTROL SHUT OFF AND I HAD NO THROTTLE RESPONSE. I PULLED OVER AND THE ENGINE SPUTTERED VERY BADLY. AFTER TURNING THE ENGINE ON AND OFF, I MADE IT TO MY DESTINATION. WHEN I WAS COMING BACK ON SUNDAY, THIS PRECEDED TO HAPPEN TWO MORE TIMES TO ME. ONCE WHEN I WAS IN THE MIDDLE LANE OF A HEAVY TRAFFIC LOCATION. I COULDN'T ACCELERATE OR DO ANYTHING BESIDES BREAK AND AVOID AN ACCIDENT, WHICH WAS VERY CLOSE. I AM LUCKY THAT NO ONE GOT HURT BUT IT BECAME VERY EVIDENT THAT THERE WAS SOMETHING WRONG WITH THE THROTTLE IN THIS CAR. AFTER RESEARCHING IT MORE, I STARTING READING SOME OF THESE SAME COMPLAINTS, AND THE FORD MECHANIC I TOOK IT TO EVEN SAID THIS ISN'T THE FIRST OR EVEN THE SECOND TIME HE HAS HEARD OF THIS FAILING ON THE 2010 MILAN. HE CLAIMED THAT WAS DUE TO THE ELECTRONIC THROTTLE BOTTLE AND BELIEVED IT WAS FROM A DEFECTIVE UNIT ON MOST UNITS (GOOD TO KNOW THE PROBLEM EXCEPT IT WASN'T COVERED UNDER WARRANTY, NOT RECALLED, AND COST ME $500). AFTER HEARING THIS, THERE IS NO WAY THAT THIS CAN NOT BE RECALLED AND FIXED ON EVERY MILAN THAT HAS THIS SAME UNIT WITH THE SAME SERIAL NUMBER. I DON'T KNOW IF ANY ACCIDENTS HAVE OCCURRED DIRECTLY FROM THIS PROBLEM BUT I WAS CLOSE TO ONE THAT DEFINITELY WOULD HAVE COST SOME PEOPLE SOME LIVES. I AM SURE IF THIS IS A DEFECTIVE UNIT IT WILL DEFINITELY CAUSE ONE SOON. *TR

STARTED VEHICLE AND NOTICED CAR JERKING AND NOT ACCELERATING CORRECTLY. I WAS STOPPED AT LIGHT APPROX 1/3 MILE FROM START AND CAR DIED AT LIGHT , CAR RESTARTED AND MADE LEFT TURN ONTO BUSY FREEWAY AND CAR HEISITATED AND STATED JERKING AGAIN WITH NO ACCELERATION. MOVED TO SHOULDER OF ROAD AND CALLED AAA TO HAVE CAR TOWED....UNSAFE AND UNABLE TO CONTINUE DRIVE HOME...15 MILES AHEAD. FORD SERVICE PULLED CODE P2111 FROM DASHBOARD LIGHTS AND SAID THROTTLE BODY WAS SHOT...AT 38000 MILES. NO RECOURSE FROM FORD OUT OF WARRANTY 2000 MILES . I WAS CHARGED 198.55 LABOR AND 137.80 PARTS...TOTAL WITH TAX 347.96. THEY REPLACED PART WITH A NEW PART NUMBER ...OBVIOUSLY THEY KNOW THIS IS A DEFECTIVE PART....NO CUSTOMER COMPENSATION. *TR

I HAVE HAD THREE INSTANCES OF THE CAR DECELERATING AND STALLING AT HIGH SPEEDS. THE MOST RECENT INCIDENT OCCURRED TWICE ON 7/26/12 WHILE DRIVING 65 MPH ON THE EXPRESSWAY THE CAR QUICKLY DECELERATED AND WOULD NOT ACCELERATE. THE THROTTLE LIGHT APPEARED THE FIRST TIME AND AFTER TURNING THE ENGINE OFF, THE CAR STARTED AGAIN; HOWEVER IT OCCURRED A SECOND TIME. I HAD TO HAVE THE CAR TOWED 35 MILES TO THE DEALERSHIP. THIS IS VERY DANGEROUS AND COULD HAVE RESULTED IN A SERIOUS COLLISION DURING RUSH HOUR TRAFFIC WITH CARS AND TRUCKS TRAVELING AT HIGH SPEEDS. I WAS FORTUNATE ENOUGH TO BE IN THE RIGHT LANE WITH EASY ACCESS TO THE SHOULDER HOWEVER, A TRUCK CARRYING A HEAVY LOAD HAD TO SWERVE TO PREVENT REAR ENDING ME. I HAVE SEEN OTHER COMPLAINTS OF THIS SAME PROBLEM ON THE INTERNET AND THE DEALERSHIP HAS ACKNOWLEDGED OTHER REPAIRS ON THE THROTTLE BODY OF THIS MAKE AND MODEL. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 41,000.

I HAVE HAD THE MILAN 2010 INTO FORD 6 TIMES BECAUSE THE ENGINE LOST ALL POWER WITHOUT WARNING:NO LIGHTS;BRAKES;STEERING. I HAVE WITNESSES. IT HAS HAPPENED IN ALL TYPES OF CONDITIONS: STOP AND GO TRAFFIC; MERGING ONTO A FREEWAY. THE LAST TIME BLACK SMOKE CAME FROM UNDER THE HOOD. THE CAR WAS IN THE SHOP FOR 6 WEEKS. A WEEK AFTER IT WAS SO CALLED "REPAIRED" THE PROBLEM OCCURRED AGAIN. I STARTED A "LEMON LAW" COMPLAINT IN MARCH 2012. MY MOTHER BECAME FATALLY ILL AND DIED AND I COULD NOT COMPLETE THE CLAIM. JUNE 15, 2012 I WAS PULLING INTO A PARKING SPACE AND THE ELECTRICAL SYSTEM FAILED. I COULD NOT STOP. I CRASHED INTO A CEMENT WALL. THE CAR WAS A TOTAL LOSS. I GOT WHIPLASH. MY INSURANCE COMPANY WILL NOT PAY THE BALANCE REMAINING ON THE CAR. BBB STOPPED "LEMON LAW" CASE BECAUSE THERE WAS AN ACCIDENT. NO ATTORNEY WILL TAKE THE CASE BECAUSE THERE IS NOT ENOUGH MONEY TO BE GAINED. I AM WITHOUT A CAR; IN DEBT; INJURED; DRIVING A RENTAL CAR AND WORKING 12 HOURS A DAY TO BUY A NEW CAR. PLEASE HELP ME. *TR

DRIVING CAR SLOWS AND JERKS PRESS GAS NOTHING HAPPENS. PULL OVER CAR JERKS I CUT IT OFF AND RESTART THE ENGINE. WORKS FINE FOR A FEW MOMENTS THEN STARTS AGAIN. REPEATED THIS PROCESS 6 TIMES. MADE IT TO THE FORD DEALER THEY REPLACED A THROTTLE SENSOR. WORKED FINE AFTER THAT. THEN I TRADED IT. *TR

AFTER ONLY 24,600 MILES, THE SUN ROOF WORKED ONE DAY AND THE NEXT DAY WHEN THE BUTTON WAS ACTIVATED THE SUNROOF BEGAN TO LOWER THE REAR OF THE WINDOW BUT WOUNLD OPEN NO FURTHER. UPON MULTIPLE TRIES, THE RAISING AND LOWERING OF THE REAR PART OF THE WINDOW IS ALL IT WOULD DO. WHEN TAKEN OT BLLOOMINGTON LINCOLN, (MN) THEY INFORMED ME THAT THE MOTOR AND ENTIRE TRACK SYSTEM WOULD NEED REPLACING. THEY TOOK PICTURES TO SEND TO FORD TO SEE IF THEY WOULD HONOR THE WARRANTY. GEE. THE VEHICLE IS STILL UNDER THE 3 YR, 36000 LIMIT. SHOULD HAVE BEEN A NO BRAINER. *TR

WHEN I AM DRIVING (I NEVER HAVE ANY ADVANCE NOTICE) SUDDENLY SPEED CHANGES TO NOTHING NO MATTER WHAT YOU DO. THEN THE WRENCH LIGHT COMES ON, I HAVE TO GO TO THE SIDE OF THE ROAD TURN OFF CAR AND RESTART, THEN IT MAY DO THE SAME THING AGAIN OR IT MAY QUIT AND DRIVE NORMALLY. HAS CONTINUED TO HAPPEN THIS WEEK! IT IS VERY DANGEROUS AND FROM THE LOOKS OF THE COMPLAINTS IT SEEMS TO BE A REPEATING PROBLEM WITH THIS CAR. *TR

I WAS DRIVING APPROXIMATELY 50 MPH. THE CAR BEGAN TO SLOW DOWN, AND IT JERKED AND HESITATED AND BEGAN TO DECELERATE AS IT CONTINUED THE JERKING AND HESITATION. THE CAR WOULD NOT RESPOND TO THE ACCELERATOR AT ALL. CONTINUED TO JERK AND SLOW DOWN AND THE ENGINE AND TRANSMISSION WERE NOT FUNCTIONING PROPERLY. I PULLED IN TO A GAS STATION AND STOPPED THE CAR. *TR

DRIVING DOWN THE HIGHWAY AT 65 MPH AND I FELT A SLIGHT JERK IN THE VEHICLE (SIMILAR TO SHIFTING) AND THE YELLOW WRENCH DASHBOARD LIGHT CAME ON, WHEN I PRESSED THE GAS PEDAL, NOTHING HAPPENED. THE CAR WAS STILL RUNNING BUT THE ACCELERATOR DID NOTHING. I PULLED THE CAR OVER, PUT IT IN PARK, TURNED IT OFF, THEN BACK ON AND IT WAS FINE. AFTER DRIVING FOR ANOTHER HOUR, THE SAME THING HAPPENED. THIS IS DANGEROUS!! NOT HAVING AN ACCELERATOR ON A 70 MPH HIGHWAY IS NOT SAFE! AFTER RESEARCHING ON THE INTERNET THE SAME PROBLEM HAS HAPPENED TO MANY MILAN OWNERS. IT'S IN THE SHOP RIGHT NOW AND THEY CAN'T FIGURE OUT WHAT'S WRONG. *JB

WHEN DRIVING, THE CAR FEELS LIKE IT SHIFTS GEARS, THE WRENCH LIGHT COMES ON AND ENGINE POWER IS LOST. AFTER PULLING OVER, TURNING OFF THE ENGINE AND RESTARTING, THE CAR DRIVES NORMALLY. THIS HAPPENED MULTIPLE TIMES IN ONE DAY. DEALER REPROGRAMMED PCM AND IT WAS FINE FOR TWO MONTHS. SAME THING HAPPENED ON JUNE 21, 2012. THIS IS POTENTIALLY LIFE THREATENING PROBLEM BECAUSE IT HAS HAPPENED AT HIGHWAY SPEEDS IN RUSH HOUR CONDITIONS. MANY CONSUMER REPORTS OF SAME SYMPTOMS CAN BE EASILY FOUND ON INTERNET BY SEARCHING FOR "ELECTRONIC THROTTLE CONTROL." WHEN I TOOK CAR TO DEALER AFTER MOST RECENT OCCURRENCE, THEY SAID THEIR WERE NO CODES SHOWING SO THERE WAS NOTHING TO FIX. FORD NEEDS TO INVESTIGATE WHY THIS IS HAPPENING AND RECALL/FIX THIS PROBLEM BEFORE SOMEONE IS KILLED OR SERIOUSLY INJURED BECAUSE OF THIS PROBLEM!

I WAS FIRST IN LINE AT A RED LIGHT ON A 2-LANE HIGHWAY. WHEN THE LIGHT TURNED GREEN, I ACCELERATED AND HALFWAY THROUGH THE INTERSECTION THE CAR "LURCHED" AND LOST POWER. THE CAR DIDN'T DIE BUT THERE WAS NO RESPONSE IN THE GAS PEDAL AND A WRENCH SYMBOL APPEARED IN THE DASH. I MADE IT THROUGH THE INTERSECTION AND TO THE SHOULDER AT IDLE SPEED (WITH A LINE OF CARS BEHIND ME). I PUT THE CAR IN PARK AND TURNED IT OFF FOR A MINUTE. IT RESTARTED OK, THE WRENCH WAS GONE AND THE CAR RAN FINE. I CONSIDERED IT A FLUKE UNTIL A WEEK LATER WHEN THE SAME THING HAPPENED, EXCEPT THAT I WAS TRAVELING AT 70 MPH IN THE INSIDE LANE OF THE SAME HIGHWAY. LUCKILY THERE WAS ROOM TO CHANGE LANES WHILE DECELERATING AND I PULLED TO THE SHOULDER. AGAIN, IT RESTARTED FINE AFTER I TURNED IT OFF, AND THE WRENCH WAS GONE. I TOOK THE CAR FOR SERVICE AT A FORD DEALER BECAUSE LOSING POWER IN TRAFFIC IS A VERY DANGEROUS SITUATION AND WHO KNOWS WHEN AND WHERE IT MIGHT HAPPEN AGAIN. THE TECH FOUND A PROBLEM WITH THE THROTTLE BODY AND REPLACED IT AT A COST OF ABOUT $350 PARTS/LABOR. OF COURSE, WE ARE JUST OUTSIDE OF THE WARRANTY PERIOD AT 41,000 MILES. *JS

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A RECURRING FAILURE IN WHICH IT WOULD JERK WHILE SHIFTING GEARS AND EXPERIENCE TROUBLE ACCELERATING. THE TRANSMISSION LIGHT WAS ALSO ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 60,000. THE VIN WAS UNAVAILABLE.

2.CAR (HYBRID) LOSES POWER. THIS IS THE ONLY OCCURRENCE. THE CAR WAS STARTED AND DRIVEN DOWN HILL TO AN INTERSECTION. WHEN TURNING RIGHT THE CAR SUDDENLY AND WITHOUT ANY WARNING LOST POWER. SEVERAL ATTEMPTS TO ACCELERATE FAILED AND THE CAR CAME TO A STOP. I LOOKED AT THE DASH AND THE HEV SCREEN. I SAW THAT THE BATTERY WAS FULLY CHARGED (MAXIMUM LIMIT), WRENCH WARNING LAMP WAS ON AND THE HEV SCREEN SHOWED ONLY THE ELECTRIC MOTOR WAS ON (HI LIGHTED). I TURNED THE IGNITION KEY OFF THEN ON, AND THE CAR RETURNED TO NORMAL OPERATION. AT THIS POINT THE HEV SCREEN SHOWED THE ENGINE, MOTOR AND BATTERY HI LIGHTED. SHOULD THIS HAPPEN WHILE ENTERING A FREEWAY, A SERIOUS ACCIDENT COULD HAVE OCCURRED. *JS

NO INCIDENT TO REPORT. . .YET. THIS COMPLAINT IS RE SAFETY RECALL NOTICE 11S23 (NHTSA CAMPAIGN ID NUMBER 11V574000.) AS NOTED IN THE "REMEDY" SECTION, FORD NOTIFIED ME OF THE RECALL; ON FEBRUARY 6TH, THE DEALER (BRANDON FORD IN FLORIDA) INSPECTED THE VEHICLE AND DETERMINED THAT REPLACEMENT WAS NECESSARY. BRANDON FORD DID NOT HAVE THE NECESSARY PARTS IN STOCK; I WAS TOLD THEY WOULD CALL WHEN THEY ARRIVED. ON MARCH 15TH, STILL WITH A DEFECTIVE VEHICLE, I CONTACTED BRANDON FORD AGAIN AND EXPLAINED THAT I HAD TO DRIVE THE VEHICLE BACK TO MICHIGAN ON APRIL 13TH. TODAY (3/16), I WAS TOLD THAT THEY STILL DO NOT HAVE THE PARTS AND DON'T KNOW WHEN THEY'LL GET THEM. [XXX] AT BRANDON FORD TOLD ME THAT I (NOT THEM, NOT FORD) COULD TRY OTHER DEALERS OR CALL THE FORD CUSTOMER SERVICE # (I GUESS I HAVE TO.) TWO MONTHS SHOULD BE MORE THAN ENOUGH TIME TO FIX THEIR PROBLEM. SO ALTHOUGH A "REMEDY" HAS BEEN OUTLINED IN THE NHTSA DATABASE, THERE APPEARS TO BE NO CONCERN BY FORD TO ACTUALLY IMPLEMENT AND NO FOLLOW-UP BY NHTSA TO VERIFY THAT FORD FIXES THE PROBLEM. I'M AFRAID TO DRIVE THE CAR FROM FLORIDA TO MICHIGAN. IT NEEDS TO BE FIXED (WITHOUT ME HAVING TO CALL ALL OVER FLORIDA LOOKING FOR A PART TO REPLACE THEIR DEFECTIVE PART) OR THEY NEED TO GIVE ME A LOANER CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WAS DRIVING DOWN THE FREEWAY AT 65 MPH, WHEN THE CHECK ENGINE AND TRANSMISSION LIGHT CAME ON AND THE CAR IMMEDIATELY STARTED TO DECELERATE AND I WAS NOT TO GIVE THE CAR GAS TO GET OUT OF THE WAY OF MOVING TRAFFIC. AFTER TURNING THE CAR OFF AND TURNING THE CAR ON AGAIN, THE CAR SEEMED TO HAVE RESET ITSELF AND THE CAR STARTED WORKING PROPERLY AGAIN. A COUPLE OF MONTHS LATER, NOW AT 41000 MILES, THE CAR IS HAVING THIS PROBLEM MORE FREQUENTLY AND IS UNSAFE TO DRIVE. I TOOK THE CAR TO A DEALERSHIP TO SEE WHAT WAS WRONG WITH THE CAR WHEN THEY STATED TO ME THAT THE THROTTLE BODY KEPT GETTING STUCK CLOSED. I FEEL THIS SHOULD BE LOOKED INTO FURTHER AS A PROBLEM WITH THE THROTTLE BODY SHOULD NOT BE GOING OUT FOR A CAR THAT IS STILL PRACTICALLY BRAND NEW. *TR

1ST TIME, WHILE DRIVING AT @ 50, TRANS BUCKED AND STOPPED WORKING, CAR IDLED ALONG BUCKING. WRENCH LIGHT WAS ON. WHEN WE TURNED THE CAR OFF, THE WRENCH WENT AWAY AND TRANS RESET. 2ND TIME, WHILE DRIVING @ 60, TRANS STOPPED WORKING, NO RESPONSE, HAD TO MOVE OVER TO THE SIDE OF THE ROAD TO SHUT CAR OFF AND LET IT RESET ITSELF. SPENT A WEEK IN THE SHOP ONLY TO HAVE IT "REPROGRAMMED" AND TOLD "THE CAR WAS BEING CONFUSED BY 2 DIFFERENT DRIVERS". AND THAT WE WERE "RED-LINING" THE CAR. WHEN THESE THINGS HAPPEN, THE RPMS DO JUMP UP RAPIDLY, BUT NEVER REDLINE ( 4000 - 4500 RPMS TOPS). 3RD AND FINAL STRAW, CAR WOULDN'T STOP TODAY UNTIL THE TRANNY SHIFTED DOWN, BUCK, BUCK, BUCK, FINALLY STOPPED. *KB

UNDER LOAD (ACCELERATION INTO TRAFFIC), THE TRANSMISSION DOES NOT ENGAGE, STUCK BETWEEN GEARS CAUSING THE CAR TO REDLINE AND GO NOWHERE. ALSO, NOTICED STUTTERING IN SHIFTING OF THE CAR AT CERTAIN GEARS. DOES THIS VERY INTERMITTENTLY, BUT WHEN IT DOES, IT COULD HAVE BEEN IN DANGEROUS SITUATIONS IF I WAS TRYING TO MERGE INTO TRAFFIC. FORD SERVICE WAS UNABLE TO REPLICATE, BUT IT HAS DONE IT A HALF DOZEN TIMES SINCE THE FIRST TIME I BOUGHT THE CAR. *KB

NOV. 18TH, 2011. WHILE DRIVING EAST BOUND APPROX. 6AM, ON THE LONG ISLAND EXPRESSWAY, NY (ROUTE 495 EAST) I WAS GOING ABOUT 60 MPH WHEN THE CAR SLOWED DOWN TO APPROX. 3 MPH AND JERKED ALONG, THE WRENCH ICON DISPLAYED IN THE DASH BOARD. .I WAS IN THE BEGINNING OF RUSH HOUR..THE TIME WAS APPROX.6AM AND THE SUN HADN'T EVEN RISEN YET. IT WAS THE MOST SCARY TIME IN MY LIFE. ALL I SAW WERE TRUCKS COMING TOWARDS ME. AFTER ABOUT 30 MINS..I WAS ABLE TO STEER THE CAR OVER TO THE LEFT HAND SHOULDER. I SHUT THE CAR OFF AND WAITED A FEW MINUTES AND TRIED TO START IT AGAIN.IT STARTED FINE AND THE WRENCH LIGHT DID NOT APPEAR..I MOVED FORWARDED ON THE SHOULDER FOR A FEW HUNDRED FEET, UNTIL I FELT THE CAR WAS ABLE TO FUNCTION FINE AND THEN I DROVE IT OFF TO THE NEAREST EXIT. I MANAGED TO DRIVE THE CAR HOME FOR ADDITIONAL 70 MILES..WITHOUT ANY FURTHER INCIDENT. I AM SCHEDULED TO TAKE THE CAR IN TO BE LOOKED AT TOMORROW. *TR

THE CAR HESITATES TO GO INTO GEAR, WHEN IT DOES IT IS WITH A HARD JERK. SHIFTS INTO NEXT GEARS HARD AND WITH JERKING MOTION. WHEN STARTING TO PUSH ACCELERATOR SOMETIMES TAKES A BIT BEFORE IT ENGAGES AND THEN DOES WITH A JERK. WILL CHUG WHEN AT THE 40MPH MARK AND HOLDING. IT APPEARS TO NOT KNOW IF IT SHOULD DOWNSHIFT OR UPSHIFT. TRANSMISSION IS VERY UNPREDICTABLE WHEN IT IS GOING TO ENGAGE AND HOW HARD OF A JERK YOU WILL GET FROM IT. IT ALSO WILL SURGE IF YOU ARE COASTING AND THEN NEED JUST A LITTLE MORE GAS TO GET TO WHERE YOU WANT TO BE. IT LAUNCHES FORWARD. HAVE HAD IT REBUILT ONCE ALREADY BUT IT DIDN'T CHANGE ANYTHING. NOW THE DEALERSHIP SAYS THERE IS NOTHING WRONG BUT CHANGED THEIR TUNE WHEN I TOLD THEM THERE WAS INFORMATION ALL OVER THE INTERNET THAT THIS IS A HUGE PROBLEM AND FORD KNOWS BUT IS NOT DOING ANYTHING TO FIX IT. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE INTERIOR FRONT DRIVER SIDE DOOR SEVERELY LACERATED HER HAND WHEN SHE ATTEMPTED TO OPEN THE DOOR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS COMMON. THE DOOR HANDLE WAS BEGINNING TO FRACTURE AND CAUSED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 39,000.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE LIGHTING IN THE INSTRUMENT PANEL WOULD FADE, MAKING IT DIFFICULT TO SEE THE GAUGES AT NIGHT. THE DEALER WAS UNSURE HOW DIAGNOSE THE FAILURE SO THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH THE REPAIR OF THE VEHICLE. THE FAILURE MILEAGE WAS 14,797 AND THE CURRENT MILEAGE WAS 17,000. *LJ UPDATED 2/21/12 *CN

TL*THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING 50 MPH, THE TRANSMISSION WOULD NOT SHIFT GEARS. WHILE DRIVING IT WAS DIFFICULT TO TELL WHICH GEAR THE VEHICLE WAS IN AND THE RPMS INCREASED RAPIDLY. THE CONTACT RELEASED THE ACCELERATOR PEDAL WHICH LOWERED THE RPMS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE VEHICLE WAS OPERATING NORMALLY. THE FAILURE MILEAGE WAS 11,000. UPDATED 05/05/11*LJ UPDATED 5/2/11 *CN THE CONSUMER STATED FROM A DEAD STOP UP TO 45-50 MPH, THE TRANSMISSION WOULD AUTOMATICALLY SHIFT INTO 6TH GEAR. UPDATED 05/26/11. *JB UPDATED 07/12/11 UPDATED 1/11/11 *CN

MY WIFE HAD A GREEN LIGHT AND PROCEEDED THROUGH AND INTERSECTION. SOMEONE IN RAN A RED LIGHT AND T-BONED HER IN THE DRIVERS DOOR DOING APPROX 40 MPH. NONE OF THE SIDE CURTAIN (OR ANY AIRBAGS) DEPLOYED. MY WIFE SUFFERED HEAD INJURIES AND BRUISING TO HER LEGS AND SHOULDERS. THE VEHICLE WAS ONLY 5 MONTHS OLD AND HAS BEEN TOTALED. IT HAS BEEN A WEEK SINCE THE ACCIDENT AND SHE HAS HAD A HEADACHE AND NECK PAIN SINCE. *TR

IN OCT.2009 I PURCHASED A 2010 MERCURY MILAN, VIN [XXX] FROM KEN STOEPEL FORD LINCOLN MERCURY DEALER IN KERRVILLE, TEXAS. I BELIEVE THAT THERE IS A SAFETY ISSUE WITH THE VEHICLE. THE INSTRUMENT PANEL SHOWS BLUE SPEEDOMETER NUMBERS WHICH SHOW UP NICELY WHEN IT IS IN THE GARAGE BUT WHILE DRIVING ON THE HIGHWAY UNDER NORMAL DAYTIME CONDITIONS, THE NUMBERS DO NOT SHOW. I HAVE TALKED WITH A REP AT FORD MOTOR CO. AND HAVE ALSO TAKEN IT TO THE DEALER ON TWO OCCASIONS AND THEY SAY THAT IT CANNOT BE CORRECTED. DRIVING WITHOUT BEING ABLE TO SEE HOW FAST I AM GOING IS A SAFETY HAZARD. THE DEALER'S SERVICE MANAGER ADMITTED THAT OTHERS HAVE COMPLAINED OF THIS PROBLEM AND THAT IT ALSO PRESENTS ITSELF ON THE FORD F150 PICKUP TRUCK AND OBVIOUSLY ON THE 2010 FORD FUSION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2010 MERCURY MILAN HYBRID SUFFERED FRONT END DAMAGE DUE TO SURGE ACCELERATION DURING PARKING. NO FLOORMAT PROBLEM INVOLVED. .UNEXPLAINED RAPID MOVEMENT WHILE BRAKES ENGAGED. DAMAGE TO FRONT END SUBSTANTIAL BUT NO ONE HURT. MERCURY DEALER/GEICO IN PROCESS OF REPAIRING. GEICO FEELS RECALL APPLIES TO THIS MODEL. *TR

THE SPEEDOMETER IN THIS MODEL IS DIFFICULT TO VIEW, PARTICULARLY IN DAYLIGHT, DUE TO BLUE NUMBERS AGAINST A BLUE BACKGROUND. THIS COULD BE A SAFETY CONCERN FOR TWO REASONS. FIRST, IF A DRIVER CANNOT EASILY SEE THE SPEED HE/SHE IS TRAVELING, IT COULD RESULT IN DRIVING AT EXCESSIVE SPEED AND RESULTING IN A CRASH. SECOND, A DRIVER MAY HAVE TO TAKE HIS/HER EYES OFF THE ROAD FOR TOO LONG TO SEE THE SPEED REGISTERED, RATHER THAN JUST A GLANCE. THIS DISTRACTION COULD ALSO RESULT IN A CRASH. MORE CONTRAST OR BETTER ILLUMINATION OF THE INSTRUMENT CLUSTER COULD ALLEVIATE THIS CONCERN. *TR

I HAVE A 2010 MERCURY MILAN THIS CAR HAS BEEN IN THE SHOP MANY TIMES THE TRANSMISSION WAS SLIPPING IT HAS LEFT ME IN THE MIDDLE OF AN INTERSECTION AND THE LAST STRAW WAS 3 WEEKS AGO WHEN THE TRANSMISSION KICKED IN WHEN I WAS TURNING IT POPPED MY NECK AND I HIT A CURB. I DO NOT FEEL SAFE IN THE CAR. ONE TIME THE GAS PEDAL STUCK AND I HAD TO REACH DOWN AND PULL OUT MY FLOOR MAT. ALSO TRIM PARTS JUST FALL OFF OF THIS THING. *TR

TL*THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING IN REVERSE, THE ACCELERATOR PEDAL STUCK AND THE VEHICLE BEGAN TO SURGE BACKWARDS UNTIL IT ROLLED OVER A CURB RESULTING IN A CRASH. A POLICE REPORT WAS FILED BUT THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THERE WAS NO CHANCE THE VEHICLE COULD HAVE SURGED. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE OCCURRED AGAIN WHILE THE CONTACT WAS DRIVING IN REVERSE; THE FAILURE RESULTED IN ANOTHER CRASH. ANOTHER POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS AGAIN TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THERE WAS NOTHING WRONG WITH THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,500. THE CURRENT MILEAGE WAS APPROXIMATELY 3,000.