2002 Mercedes Benz ML320

Routine

Owners filed 88 complaints about this vehicle with federal regulators, most often about the brakes. It has been recalled 1 time.

Not among the Mercedes Benz ML320 years to avoid. Which Mercedes Benz ML320 years to avoid →

When it fails
020k40k60k90k120k200k
89,670 milesMedian miles at failure

65 complaints record an odometer reading. Failures cluster around 60,000–75,000 miles.

Most common 2002 Mercedes Benz ML320 problems

19 of the 88 complaints (22%) are about the brakes.

ComponentReportsCrashesFiresInjuries
Service Brakes · brakes12
000
Electrical System10
020
Steering9
001
Vehicle Speed Control · throttle and acceleration6
101
Steering › Hydraulic Power Assist › Hose, Piping, and Connections5
000
Service Brakes, Hydraulic · brakes5
000
Seats3
020
Engine3
000
Electronic Stability Control (esc) · stability control3
000
Suspension2
000

1 safety recall

Part 573 reports
Suspension › Front › Control Arm › Upper Arm01V290000
Filed Sep 10, 2001870 vehiclesMercedes-Benz USA, LLC.

Defect. VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE LEFT FRONT UPPER CONTROL ARM MAY NOT MEET THE SPECIFIED STRENGTH REQUIREMENTS.

Risk. THE CONTROL ARM COULD FAIL, INCREASING THE RISK OF A CRASH.

Remedy. DEALERS WILL REPLACE THE LEFT FRONT UPPER CONTROL ARM. OWNER NOTIFICATION BEGAN SEPTEMBER 29, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT MERCEDES-BENZ AT 1-800-367-6372.

All 1 campaign on file, newest first.

What owners reported

Newest filings
Wheels
Filed May 3, 2024198,000 milesLA

The contact owns a 2002 Mercedes-Benz ML320. The contact stated while driving at approximately 25 MPH, the driver’s side front wheel independently braked. The contact stated he had not depressed the brake pedal but heard an abnormal sound from the tire screeching as the wheel had stopped rolling. The contact stated that the ESP traction warning light was illuminated. The contact pulled the vehicle over, turned off, restarted the vehicle, and was able to continue driving. The contact stated that the failure occurred several minutes later. The contact stated that the failure occurred one other time and had not happened again. The contact had not taken the vehicle to a local dealer or independent. The vehicle had not been diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 198,000.

Forward Collision Avoidance › Automatic Emergency Braking
Filed Apr 30, 2022CA

The car brakes suddenly by itself just after the ESB/ABS lights come on along with an exclamation point (!). This has happened randomly at least 4 times since we purchased the car. Once at high speeds on the highway. It appears this problem is common with other owners of Mercedes 2001-2002 ML's. According to the forums below, the problem seems to be a "YAW RATE SENSOR" malfunction or defect. My Mercedes mechanic saw no error codes for this component and it seem extremely expensive (forum states part is $3000) to replace. The https://mbworld.org/forums/m-class-w163/233486-big-problems-ml320-pls-help-2.html

Service Brakes
Filed Jan 11, 2020203,000 milesCA

FUSE BOX SOME HAS POWER SOME NOT. FRONT LEFT WHEEL MAKING THIS NOISE AND STOPS AFTER 25 MILES PER HOUR RADIO VOLUME LOW WHEN IGNITION KEY IS ON POSITION 3 WHEN KEY IT'S IN THE POSITION 2 LAUD VOLUME WHEN KEY IS NOT IN I CAN TURN ON THE STEREO

Air BagsCrash1 injured
Filed Jan 8, 2019CO

FRONT END COLLISION - AIRBAGS FAILED TO DEPLOY.

Structure › BodyCrashFire1 injured
Filed Sep 8, 2018IL

YES THIS [XXX] COMING TO YOU TO LET YOU KNOW THAT I WAS AND A CAR ACCIDENT I WAS STRUCK BY AND VEHICLE MADE BY OLDSMOBILE YEAR 1998 PLATE NO. STATE [XXX] I WAS ON MY WAY HOME FROM DOWN TOWN FEDERAL COURT I WAS RIDING DOWN [XXX] CRASH DATE 08/21/2018. I WAS AT THE RED LIGHT I ALSO HAD MY HAZARD LIGHTS ON ALSO NOW I WAS SITTING AT THE RED LIGHT WAITING FOR THE TRAFFIC LIGHT TO TURN GREEN NEXT THING I KNOW THE SENIOR CITIZEN THE GUY WHO HIT ME FROM BEHIND. NEXT THING I KNOW MY 2002 ML320 MERCEDES BENZ DID A WHOLE 360 DEGREE SPIN AROUND I DIDN'T PANIC I WAS JUST AND TOTAL SHOCK I GOT OUT THE CAR AND WALK TO THE CAR TO CHECK IN SEE WAS THE PERSON OKAY OR NOT BECAUSE I DIDN'T KNOW WHO WAS DRIVING THE CAR WHEN I LOOK IN REALIZE IT WAS A SENIOR CITIZEN I ASK HIM ARE YOU OKAY HE SAID YES BUT HE WAS KIND OF DAZE I NOTICE THE CAR WAS LEAKING REAL BAD SO I STOOD ALL THE WAY BACK FOR MY SAFETY REASON BECAUSE THE PERSON WHO HIT ME WHICH IS THE SENIOR CITIZEN STARED TO SMOKE SO I STOOD ALL THE WAY BACK CAUSE I THOUGHT THE CAR WAS GO BLOW UP BUT I THANK GOD IT DIDN'T. SO THE AMBULANCE ARRIVE ON THE CAR ACCIDENT. THEY TOOK THE PERSON WHO HIT ME TO THE HOSPITAL. WHICH HE LIVED THEN ALL THE POLICE FORCES CAME I MEAN EVERY TOP LAW CAME PACE BY PACE TO MAKE SURE EVERYTHING WAS OKAY. LONG STORY SHORT. MY CAR WAS INVOLVE IN A CAR ACCIDENT OH YEAR I HAD MY SEAT BELT ON TOO SAFETY FIRST. GOD BLESS YOU ALL ALWAYS BUCKLE UP AND CHECK ALL YOU MIRROR. HAVE A NICE DAY. INFORMATION REDACTED PURSUANT TO THE

Electrical System
Filed Jun 19, 2018IL

"TAKATS RECALL" 1ST ISSUE I NOTICED IS WHEN I GAVE SOMEONE A JUMP OFF A DEAD CAR BATTERY. AS I WAS DRIVEN I NOTICED MY CAR BATTERY LIGHT CAME ON MEANING MY BATTERY WAS DECREASING POWER AND IT DID I WAS ON MY WAY HOME DRIVEN I NOTICED MY CAR LOSING POWER IN THE CAR SHUT COMPLETELY OFF SO I PULLED TO THE SIDE AND I CALLED SOMEONE TO GIVE ME A JUMP THE CAR STARTED BACK UP DROVE ABOUT 3, BLOCKS AND THE CAR SHUT COMPLETELY OFF AGAIN SO I PURCHASED A BRAND NEW BATTERY REPLACING THE OLD BATTERY WITH AN NEW ONE. GOT ANOTHER JUMP TO GIVE THE THE BATTERY SOME EXTRA JUICE. AFTER I RECEIVED THE JUMP I'M BACK ON THE ROAD. IN THE ANCIENT OCCUR AGAIN SO I CALLED SOMEONE TO GIVE ME A JUMP. THIS TIME THE CAR DIDN'T START. SO I HAD TO GET IT TOW HOME. GOT HOME DID SOME RESEARCH IN FOUND OUT IT WAS THE ALTERNATOR. REPLACE THE OLD ALTERNATOR WITH A NEW ONE. 2ND ISSUE I NOTICED AFTER I REPLACED THE OLD ALTERNATOR WITH THE NEW ONE I NOTICED MY TWO FANS BLOWER WILL CONTINUOUSLY RUN FOR HOURS WHEN I TAKE MY CAR KEYS OUT OF THE IGNITION. AND DUE TO THAT THAT CAUSE MY DRAINED MY BATTERY CAUSING ME TO LOSE POWER AND MY CAR WON'T BE ABLE TO START WHEN I PUT MY KEY IN THE IGNITION I DON'T KNO IF THEY CONNECTED A WIRE TO KEEP RUNNING IF SO HE WAS TO SUPPOSED TO TELL ME THAT WHICH HE DIDN'T. 3RD ISSUE I NOTICED I RECENTLY ADDED NEW FRONT PADS AND ROTOR'S NEW REAR PADS AND ROTORS 1 NEW REAR PASSSGER SIDE BRAKE CALIPER. MY BRAKE LIGHTS STILL APPEARED TO POP UP I TOLD THE MERCHANT HE TOLD ME IT COULD BE A SEN

Engine
Filed Jun 18, 2018IL

TL* THE CONTACT OWNS A 2002 MERCEDES-BENZ ML320. THE CONTACT STATED THAT THE AIR CONDITIONER FAILED TO TURN OFF WHEN THE ENGINE WAS TURNED OFF. THE CONTACT ALSO STATED THAT THE VEHICLE WAS DIFFICULT TO START. THE CONTACT PURCHASED AND INSTALLED A NEW ALTERNATOR; HOWEVER, THE VEHICLE FAILED TO START. THE BATTERY WAS ALSO REPLACED, BUT THE ENGINE STILL TOOK SEVERAL ATTEMPTS TO START. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT SCHEDULED AN APPOINTMENT WITH PRIME TIME NISSAN OF SCHERERVILLE (1301 INDIANAPOLIS BLVD, SCHERERVILLE, IN 46375) FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.

Suspension
Filed Mar 1, 2018PA

MAJOR STEERING PROBLEMS

Service Brakes
Filed Dec 31, 2017106,500 milesOR

I WAS DRIVING ON A BUSY INTERSECTION IN MY 2002 MERCEDES BENZ ML320 WHEN DRIVING THE YELLOW TRIANGLE IN THE SPEEDOMETER STARTS TO FLASH AND ALL THE BREAKS LOCK UP, THIS IS FOLLOWED BY A STALL, THANKFULLY I WAS ABLE TO PULL OFF TO THE SIDE OF THE ROAD WITHOUT BEING HIT. AFTER DOING SOME RESEARCH I DISCOVERED THAT MANY MERCEDES ML320 OWNERS WERE HAVING THIS SAME PROBLEM. SPECIFICALLY THE YAW RATE SENSOR. THIS IS A SERIOUS LIFE THREATENING ISSUE THAT CAN INJURE OR WORSE YET KILL SOMEONE. YOU GUYS NEED TO DO A RECALL BEFORE SOMEONE DIES!

Electrical System
Filed Jun 20, 2017NY

TL* THE CONTACT OWNS A 2002 MERCEDES BENZ ML320. THE CONTACT STATED THAT THE BAS AND ESP WARNING INDICATORS ILLUMINATED. IN ADDITION, THE CONTACT EXPERIENCED EXTREME DIFFICULTY TURNING LEFT AND RIGHT AND HAD TO RESTART THE VEHICLE SEVERAL TIMES DUE TO THE FAILURES. THE UNKNOWN DEALER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS ALSO NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Engine
Filed Mar 16, 2017200,000 milesCA

I WAS PULLING AWAY FROM THE CURB, STEERING WHEEL STARTED MAKING WHINING NOISES AND HARDER TO TURN. I CONTINUED ON CITY STREETS THEN TO A FREEWAY WHERE MY CAR BEGAN TO OVERHEAT. I PULLED OVER AT A GAS STATION OPENED THE HOOD AND COULD SEE FLUID ALL OVER RIGHT LOWER DRIVER SIDE. IT SEEMED TO BE COMING FROM A HOSE BY THE POWER STEERING CAP AND THE RIGHT SIDE OF THE RADIATOR. UNDER THE CAR SAME SPOT RIGHT PASSENGER SIDE I COULD SEE POWER STEERING AND RADIATOR COOLANT LEAKING FROM THAT AREA.

Engine
Filed Mar 1, 2017150,000 milesIL

TL* THE CONTACT OWNS A 2002 MERCEDES-BENZ ML320. THE CONTACT STATED THAT THE VEHICLE WAS RIDING EXTREMELY ROUGH AND FAILED TO ACCELERATE. THE VEHICLE WAS DIAGNOSED BY TWO INDEPENDENT MECHANICS WHO STATED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. IN ADDITION, THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT THE PART WAS NO LONGER IN PRODUCTION AND THAT THE CONTACT MAY REPLACE THE PART WITH AN AFTERMARKET CATALYTIC CONVERTER; HOWEVER, THE VEHICLE MAY NOT PASS AN EMISSIONS INSPECTION. THE CATALYTIC CONVERTER FAILED ON THE FRONT PASSENGER SIDE AND THE CONTACT WAS UNCERTAIN OF WHO WOULD BE ABLE TO REPLACE THE PART WITH AN OEM CATALYTIC CONVERTER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS WAITING FOR THEM TO DETERMINE A SOLUTION TO REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

Service Brakes
Filed Nov 3, 2016135,000 milesVA

ON MULTIPLE OCCASIONS AND NUMEROUS DIFFERENT SPEEDS, WEATHER, BOTH DRIVING ON A STRAIGHTAWAY OR TURNING, AND OTHER ROAD CONDITIONS, THE FRONT BRAKES HAVE LOCKED UP ON THE CAR CAUSING IT TO VEER RIGHT WHILE ENGAGING THE BRAKES. MOST OFTEN I HAVE HAD TO PULL OVER, THANKFULLY SAFELY, OR ON ONE OCCASION, STOP IN THE MIDDLE OF THE ROAD TO TURN THE CAR OFF TO BE ABLE TO CONTINUE DRIVING WHICH IS INCREDIBLY DANGEROUS AND SCARY. I'VE TAKEN IT TO THE DEALERSHIP AND THEY HAD ME REPLACE THE BRAKE SENSORS WHICH WERE OBVIOUSLY NOT THE PROBLEM AND THEN RECOMMENDED OTHER REPLACEMENTS, SINCE THE PROBLEM CONTINUED, THAT I DECLINED UNTIL I FOUND THAT THIS WAS A COMMON PROBLEM WITH THE STABILITY SENSORS IN THIS VEHICLE (SPECIFICALLY THE YAW SENSOR). I'M AMAZED THIS IS NOT A RECALL SITUATION AND THAT NO ONE HAS BEEN SERIOUSLY INJURED OR KILLED DUE TO THIS PROBLEM. *TR

Service Brakes
Filed Nov 3, 2016135,000 milesVA

ON NUMEROUS OCCASIONS OCCURRING IN DIFFERENT CONDITIONS REGARDING SPEED, WEATHER, ROAD CONDITIONS, ETC., I HAVE HAD THE VEHICLE PULL HARD TO THE RIGHT WHILE ENGAGING THE FRONT BRAKES, BOTH WHILE TURNING THE VEHICLE AND ON STRAIGHTAWAYS. WHEN THIS OCCURS, THE TRIANGLE HAZARD LIGHT AND ESP LIGHTS START FLASHING. MOST OFTEN I HAVE BEEN ABLE TO PULL OFF TO THE SIDE OF THE ROAD, THANKFULLY SAFELY, OR ON ONE OCCASION STOP IN THE MIDDLE OF THE ROAD AS THE CAR WOULDN'T ALLOW ME TO CONTINUE DRIVING WHICH WAS INCREDIBLY DANGEROUS AND SCARY. I HAVE TAKEN IT TO THE DEALERSHIP WHO REPLACED THE FRONT BRAKE SENSORS, WHICH DIDN'T FIX THE PROBLEM, AND RETURNED TO HAVE THEM AGAIN DIAGNOSE THE ISSUE AND DECLINED THEIR RECOMMENDATIONS SUCH AS REPLACING THE BACK BRAKE SENSORS, UNTIL I CAME UPON THE REPEATED ISSUES OF THE STABILITY SENSORS FAILING (SPECIFICALLY THE YAW SENSOR). I CAN'T BELIEVE THAT, TO DATE, THIS HAS NOT BEEN A RECALL ISSUE AND NO ONE HAS BEEN SERIOUSLY INJURED OR KILLED DUE TO THIS PROBLEM (I FILED A PREVIOUS CLAIM, BUT THE WEBSITE WENT UNDER MAINTENANCE AND CLOSED MY COMPLAINT AS I WAS FILING AND WAS GIVEN ID #10923983, BUT THERE IS NO INFORMATION FILED IN ASSOCIATION THAT I COULD FIND HENCE THE RE-FILING). *TR

Service Brakes
Filed Aug 9, 2016144,000 milesLA

TL* THE CONTACT OWNS A 2002 MERCEDES BENZ ML320. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE BRAKES INDEPENDENTLY ENGAGED AND CAUSED THE VEHICLE TO VEER TO THE SIDE OF THE ROAD. THE CONTACT MENTIONED THAT THE ABS WARNING LIGHT ILLUMINATED AND THEN THE ENTIRE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS RESTARTED BUT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE LAMP SWITCH FAILED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V208000 (VEHICLE SPEED CONTROL). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 144,000.

Service Brakes
Filed Jul 25, 2016600,014 milesNC

BRAKES APPLIED ON THEIR OWN WITHOUT PEDAL PRESSURE WHILE CAR WAS MOVING AT HIGHWAY SPEED. FRONT BRAKES WERE SMOKING BY THE TIME I FOUND A SAFE PLACE TO STOP OFF THE 4-LANE ROAD ON A SIDE ROAD. REAR BRAKES SEEMED HOT, BUT NOT SMOKING. NO WARNING LIGHTS CAME ON. IMMEDIATELY BEFORE THIS HIGHWAY EVENT, CAR HAD JUST BEEN TRAVELING AROUND 35 MPH ON HILLY SIDE ROADS WITH STEEP ASCENTS AND DESCENTS. THIS IS THE FOURTH TIME BRAKES HAVE SELF-APPLIED IN A SIMILAR MANNER. AFTER SECOND EVENT, DEALER EXAMINED CAR BUT COULD NOT REPRODUCE THE PROBLEM OR FIND ANY FAULTS ON COMPUTER DIAGNOSTICS. WHEN BRAKES COOL, CAR RESTARTS WITHOUT BRAKES COMING ON. BRAKE PADS AND SENSORS WERE REPLACED 6,000 MILES EARLIER; SIGNIFICANT BRAKE DRAG WAS PRESENT FOR AROUND TWO HUNDRED MILES AFTER THAT REPAIR; DEALER SAID BRAKES WERE SELF-ADJUSTING AND DECLINED TO EXAMINE CAR AT THAT TIME. IT WAS ABOUT 4,000 MILES AFTER BRAKE PAD/SENSOR REPLACEMENT THAT THE SELF-BRAKING PROBLEM STARTED.

Electronic Stability Control (esc)
Filed Jun 19, 2016180 milesDC

I HAVE A 2002 ML320, THE RADIO IS OUT AND THE HOLE CLAMP USED TO SECURE THE POWER STEERING FLUID DOES NOT PROVIDE SUFFICIENT CLAMPING CAUSING A LEAK, ESP/BAS STAYS ON CAUSING LOW TRACTION AND THE DOOR LOCK. THESE ITEMS WERE RECALLED ON THE M-CLASS 320, WHAT HAPPENED TO THES RECALLS.

Service Brakes
Filed Mar 1, 2016175,000 milesFL

TL* THE CONTACT OWNS A 2002 MERCEDES-BENZ ML320. WHILE DRIVING 10 MPH, THE VEHICLE FELT AS IF IT SLAMMED ON THE BRAKES WITHOUT THE CONTACT DEPRESSING THE BRAKE PEDAL. THE CONTACT STATED THAT THE EBS AND ABS WARNING LIGHTS REMAINED ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE MADE A LOUD SCREECHING SOUND WHEN BEING DRIVEN. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE IT COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 175,000.

Steering
Filed Jan 19, 2016154,000 milesIN

TL* THE CONTACT OWNS A 2002 MERCEDES-BENZ ML320. AFTER THE VEHICLE WAS STARTED, THE CONTACT HEARD AN ABNORMAL SOUND UNDER THE HOOD OF THE VEHICLE. THE CONTACT OPENED THE HOOD AND DISCOVERED THAT THE POWER STEERING HOSE WAS FRACTURED AND FLUID WAS LEAKING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER MANUFACTURER SAFETY CAMPAIGN NUMBER: 2003-040005. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 154,000.

Service Brakes
Filed Jun 2, 2015139,000 milesPR

TL* THE CONTACT OWNS A 2002 MERCEDES BENZ ML320. WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT BRAKES ACTIVATED INDEPENDENTLY. THE CONTACT NOTICED THAT THE FRONT ROTORS WERE RED AND HOT. THE ESP WARNING LIGHT ILLUMINATED. THE CONTACT DISCONNECTED THE ESP CABLE AND CONTINUED TO DRIVE THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 139,000. UPDATED 7/21/15*CN UPDATED 10/18/2017*CN

Service Brakes
Filed May 5, 2015210,000 milesTN

TL* THE CONTACT OWNS A 2002 MERCEDES BENZ ML320. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKES WOULD ERRONEOUSLY ACTIVATE AND ABRUPTLY STOP THE VEHICLE. THE CONTACT INDICATED THAT WHEN THE FAILURE OCCURS THE BAS/ESP SENSOR LIGHT WOULD ILLUMINATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 210,000.

Service Brakes
Filed Feb 10, 201567,000 milesGA

TL*THE CONTACT OWNS A 2002 MERCEDES BENZ ML320. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, ALL OF THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE ABS SYSTEM FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.

Steering
Filed Nov 22, 2014143,340 milesID

I BOUGHT THIS CAR YESTERDAY FROM AN INDIVIDUAL OFF CRAIGSLIST AND THE POWER STEERING HAS GONE OUT 5 TIMES. SO FAR ONLY AT VERY LOW SPEEDS, BUT I HAVE LOOKED ONLINE AND SEEN NUMBERS COMPLAINTS WITH POWER STEERING FAILURE AT FASTER SPEEDS TOO. VERY UNSETTLING. THERE WERE A COUPLE OF RECALLS REGARDING THE CLAMPS AND HOSES, BUT UPON RESEARCH I FOUND THAT Y CAR HAS NO OPEN CAMPAIGNS. I GUESS THAT MEANS THEY FIXED THE PROBLEM. THERE IS AN OBVIOUS PROBLEM STILL AND I NEED IT FIXED OR I NEED A NEW CAR. THIS IS NOT SAFE. *TR

Electronic Stability Control (esc)
Filed May 13, 2014149,000 milesVA

WHILE DRIVING ON THE HIGHWAY AT 60MPH THE VEHICLE STARTED SHAKING VIOLENTLY. THE BRAKES STARTED ENGAGING ON THEIR OWN PULLING THE CAR TO THE LEFT AND RIGHT AND NEARLY BRINGING THE CAR TO A SUDDEN STOP. IT TOOK A LOT OF EFFORT TO KEEP THE VEHICLE FROM PULLING INTO THE OTHER LANES AND CAUSING AN ACCIDENT. THE BAS/ESP LIGHT CAME ON THE DASH AND HAS STAYED ON NOW. THIS ALL LASTED FOR ABOUT 10 SECONDS. I WAS IN THE 3RD LANE OF A 4 LANE HIGHWAY DURING MODERATE TRAFFIC. I WAS ALMOST REAR ENDED BY TWO DIFFERENT VEHICLES. I HAVE BEEN RESEARCHING THIS ISSUE AND FOUND MANY OTHER DRIVERS WITH THE SAME THING. THIS IS A DANGEROUS DEFECT AND NEEDS TO BE ADDRESSED. IT DOESN'T TAKE MUCH FOR A SUDDEN CHANGE IN DIRECTION AND SPEED TO CAUSE A SEVERE ACCIDENT WHEN DRIVING ON THE HIGHWAY, AND KNOWING THAT THIS VEHICLE IS CAPABLE AND KNOW FOR DOING THIS MAKES IT VERY DANGEROUS. IT MAKES ME WONDER HOW MANY FATAL ACCIDENTS HAVE OCCURRED DUE TO THIS PROBLEM, BUT NO ONE KNEW BECAUSE IT WAS JUST ASSUMED THE TO BE DRIVER ERROR. *TR

Steering
Filed Apr 22, 201398,224 milesNJ

DRIVING HOME ON A LOCAL STREET AT ABOUT 30 MILES PER HOUR, APPROACHING INTERSECTION, TRYING TO TURN, ALL THE SUDDEN, STEERING WHEEL BECAME VERY HARD TO TURN, WITH NO ASSISTING POWER, CAR RUN OVER TO THE OTHER SIDE OF THE ROAD, ALMOST CRASH INTO CURB. IT IS VERY LUCKY, THERE IS NO INCOMING CARS, WOULD HAVE CRASH HEAD ON OTHERWISE. CAR TOWED TO DEALER, FOUND STEERING HOSE FROM RADIATOR TO STEERING RACK BROKEN OFF, STEERING FLUID SPLATTING ALL OVER ENGINE. DEALER STATED NO RECALL FOR STEERING HOSE COMING OUT OF RADIATOR, BUT THERE WAS RECALL ON STEERING HOSE COMING OUT OF PUMP. SO THIS DEFECT WAS NOT COVERED. I URGE NHTSA TO INVESTIGATE THIS DANGEROUS DEFECT IMMEDIATELY, AND ISSUE RECALL TO SAVE LIVES. *TR

Visibility › Sun/Moon Roof Assembly2 injured
Filed Apr 10, 201390,000 milesFL

TL* THE CONTACT OWNS A 2002 MERCEDES BENZ ML320. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, A LOUD NOISE HEARD AS THE SUN ROOF EXPLODED INTO THOUSANDS OF GLASS SHARDS. THE DRIVER AND PASSENGER BOTH SUSTAINED LACERATIONS FROM THE BROKEN GLASS. A DEALER WAS NOTIFIED AND ADVISED THE CONTACT TO GO TO A SALVAGE YARD FOR PARTS TO REPAIR THE VEHICLE HIMSELF. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 90,000. ...UPDATED 06-19-13 *BF UPDATED 06/26/2013*JS

Electrical System
Filed Mar 17, 2013120,000 milesCA

MY 2002 ML320 CLUSTER DISPLAY LIGHTS ON MY DASH ALL LIGHT UP, THE CHECK ENGINE LIGHT COMES ON, THE SPEEDOMETER STOPS WORKING ACTUALLY GOES TO ZERO. ONCE THE CAR COMES TO A COMPLETE STOP IT ACCELERATES VERY SLOWLY AND WILL NOT SHIFT OUT OF FIRST GEAR. THIS IS VERY FRIGHTENING FOR SOMEONE IN TRAFFIC AND THIS HAPPENS WITHOUT WARNING. PLEASE INVESTIGATE THIS ISSUE BEFORE SOMEONE IS REAR ENDED AND DIES. *TR

Service Brakes
Filed Mar 10, 201369,000 milesTX

THE ANTI-LOCK BRAKING SYSTEM WOULD ENGAGE WITHOUT DRIVER ACTIVATION. THE BAS/ESP LIGHT WOULD COME ON WITHOUT ANY REASON EITHER. ONE DAY I WAS ON THE FREEWAY WHEN IT HAPPENED AND SUDDENLY THE BREAKS WERE ENGAGED AT 73 MPH WHEN I WAS ON THE FAST LANE AND OTHER VEHICLES FOLLOWING AT ABOUT THE SAME SPEED. MY LEG WAS ON THE ACCELERATOR GASSING TO CONTINUE, BUT THE ANTI-LOCK BRAKING SYSTEM FORCED THE CAR TO ALMOST A STOP - ABOUT 10MPH, BEFORE THE BREAKS DISENGAGED AND THE CAR CONTINUED TO MOVE (THAT IS ACCELERATE AGAIN). I ALMOST GOT RAMMED BY THE VEHICLE BEHIND ME. I TOOK IT TO MECERDES BENZ DEALERSHIP IN GEORGE TOWN TX. THEY SAID IT WAS UNEQUAL SIZE TIRES THAT WAS THE PROBLEM. I CHANGED THE TIRES TO ALL NEW AND THE SAME SIZE TRIES AND THE PROBLEM PERSISTED. I TOOK IT BACK TO THE GEORGETOWN DEALERSHIP AGAIN. THIS TIME THEIR DIAGNOSIS WAS THAT THE LATERAL ACCELERATION AND YAW SENSORS WERE FAULTY AND NEEDED TO BE REPLACED FOR $1250.00. WHAT I DESCRIBED ABOVE WAS JUST AN EPISODE. IT HAPPEN FIRST WHEN MY WIFE WAS DRIVING THE CAR. IT HAS HAPPENED SEVERAL OTHER TIMES BEFORE I FINALLY TOOK IT FOR REPAIRS. I HAVE PACKED THE CAR FOR NOW BECAUSE I HAVE OTHER CARS TO USE AND THE PROBLEM HAS NOT STILL BEEN FIXED. NHTSA SHOULD ISSUE A RECALL. *TR

Steering
Filed Feb 10, 201379,000 milesNJ

POWER STEERING O RING AND HOSE RECALL. *TR

Service Brakes
Filed Nov 8, 2012129,000 milesOH

FRONT PASSENGER SIDE WHEEL BRAKE ON IT'S OWN, PULLING ME OFF TO THE LEFT OF THE ROAD VEHICLE BRAKE (RIGHT SIDE) STAYED ENGAGED UNTIL VEHICLE SPEED WAS DOWN TO ABOUT 20 MPH. DEALER SAID A BAD YAW RATE SENSOR WAS THE PROBLEM. *TR

Service Brakes, Hydraulic
Filed Apr 3, 2012CT

I RECENTLY TOOK MY 2002 ML320 INTO MY LOCAL MERCEDES REPAIR SHOP (FAIRFIELD, CT) TO HAVE SOME WORK DONE. WHEN I COLLECTED THE VEHICLE AND AS I WAS LEAVING, THE ESP/BAS, ETS AND ABS LIGHTS CAME ON SIMULTANEOUSLY. THIS HAD HAPPENED ON MANY PREVIOUS OCCASIONS OVER THE YEARS AND EVERY TIME I HAD MENTIONED IT TO THE MERCEDES SERVICE PEOPLE THEY HAVE SAID THAT THIS IS A COMMON FAULT AND THAT I SHOULD TURN OFF THE ENGINE, WAIT AND THEN RE-START AND THIS SHOULD CLEAR THE ISSUE. THIS HAD MOSTLY WORKED UNTIL THIS RECENT OCCASION. INSTEAD IT THE LIGHTS REMAINED ON AND SO I IMMEDIATELY DROVE THE CAR BACK INTO THE REPAIR SHOP. THE REPAIR SHOP KEPT THE VEHICLE FOR SEVERAL DAYS TRYING TO ISOLATE THE CAUSE. EVENTUALLY THEY FOUND SOME SERIOUS CORROSION IN THE ESP/HYDRAULIC CONTROL UNIT. THEY TOLD ME THAT THIS WAS RELATED TO AN ACCIDENT THE CAR WAS INVOLVED IN AND SUGGESTED I CONTACT MY INSURER. THE INSURANCE ASSESSOR EXAMINED THE CAR IN DETAIL AND CONCLUDED THAT THE FAULT WAS ENTIRELY UNRELATED AND THEIR DIAGNOSIS WAS THAT THE DESIGN OF THE UNIT WAS FLAWED. IN OTHER WORDS THIS IS A DESIGN FAULT. THEY SAID THAT GIVEN THAT THIS UNIT CONTROLS THE ENTIRE BRAKING SYSTEM, ANY FAILURE COULD BE CATASTROPHIC. I HAD NO CHOICE BUT TO AUTHORIZE THE REPAIR. HOWEVER, I AM VERY CONCERNED ABOUT THIS ISSUE. THE UNIT HAS BEEN REPLACED AT A COST OF NEARLY $2,400 BUT IF AS THE GEICO INSURANCE ASSESSOR BELIEVES, THIS IS A DESIGN FAULT THEN THIS IS GOING TO HAPPEN AGAIN. ADDITIONALLY, IT SEEMS THAT THE UNIT HAD BE

Vehicle Speed Control
Filed Jun 14, 201183,367 milesTN

TL* THE CONTACT OWNS A 2002 MERCEDES BENZ ML320. THE CONTACT WAS DRIVING WITH THE CRUISE CONTROL ACTIVATED WHEN THE VEHICLE ABNORMALLY ACCELERATED UP TO 90 MPH. THE CONTACT WAS UNABLE TO DISENGAGE THE CRUISE CONTROL ALTHOUGH SHE WAS DEPRESSING THE BREAK PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE ACCELERATOR, CRUISE CONTROL AND THE ELECTRIC KIT WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 83,367 AND THE CURRENT MILEAGE WAS 113,000.

Unknown or OtherFire
Filed Jun 3, 2011104,000 milesAZ

AFTER PARKING THE CAR A SMELL OF SMOKE WAS NOTED. THE CAR HAD BEEN DRIVING VERY WELL AND WAS RECENTLY SERVICED BY A MERCEDES DEALERSHIP WHICH INCLUDED A NEW BATTERY AMONG OTHER THINGS. BLACK SMOKE WAS NOTED COMING OUT OF THE HOOD. AS IT WAS ATTEMPTED TO POP OPEN THE HOOD, FLAMES DARTED INTO THE COMPARTMENT THROUGH A CREATED HOLE JUST UNDER THE GLOVE COMPARTMENT. FLAMES WERE NOTED COMING OUT OF THE HOOD, AROUND THE TIRES AND SOON ENGULFING THE ENTIRE FRONT OF THE CAR. THE FLAMES WERE PUT OUT BY THE FIRE DEPT. THE CAR IS A TOTAL LOSS. THE ENTIRE ENGINE AND IT'S COMPONENTS COMPLETELY DISINTEGRATED, THE INTERIOR FILLED WITH BLACK SOOT AND ODOR. THIS WAS A HUGE SHOCK AND SURPRISE TO THE OWNER SINCE THE VEHICLE WAS DRIVING SO WELL AND NEVER HAD A SERIOUS PROBLEM BEFORE.

Vehicle Speed Control
Filed May 23, 2011115,000 milesTX

RUN OVER THE ANY PUMP ON THE ROAD THAT CAUSE THE GAS PEDAL PUSH DOWN TO THE BOTTOM, STILL DIDN'T ACCELERATE CAUSE THE CAR SLOWLY DOWN, THIS CAUSE EVERYTIME DRIVER OVER THE PUMP. *TR

Air BagsCrash
Filed Apr 23, 2011109,340 milesTX

I WAS INVOLVED IN AN ACCIDENT A DRIVER RAN A STOP SIGN (HE MUST HAVE BEEN DOING 60+ MPH) HIT MY CAR ON THE FROM DRIVER SIDE. THE IMPACT WAS SO INTENSE THAT I HIT THE SIDE WINDOW WITH MY HEAD MY CAR THAT WAS GOING STRAIGHT DID A 90 DEGREE TURN AND THE AIR BAGS NEVER DEPLOYED. MY CAR IS A 2002 ML320. *TR

Electronic Stability Control (esc)
Filed Jan 9, 2011112,000 milesVA

TO WHOM IT MAY CONCERN, I HAD A NEAR DEATH EXPERIENCE WHILE DRIVING ONE OF YOUR VEHICLES. I AM THE OWNER OF A MERCEDES 2002 ML320, WHICH WAS PURCHASED AT A PHILLIPS MERCEDES DEALERSHIP IN VIRGINIA BEACH VA. I NEED TO ADDRESS A VERY SERIOUS INCIDENT THAT OCCURRED OVER THE WEEKEND (DECEMBER 18, 2010). I WAS DRIVING BACK FROM RICHMOND GOING TOWARD VIRGINIA BEACH, I WAS DRIVING 70 MPH ON I-64 AND HAD IT ON CRUISE CONTROL, AHEAD I SAW THAT TRAFFIC SLOWING DOWN SO I STEPPED ON THE BREAK; I THEN REALIZED THAT MY BRAKES WEREN'T WORKING AND I WAS UNABLE TO STOP OR SLOW THE CAR DOWN. I ATTEMPTED TO PUSH THE BREAK PEDAL DOWN AND IT WOULDN'T NUDGE EVEN THOUGH I APPLIED ALL OF MY WEIGHT TO IT, THE SPEED DID NOT DIMINISH AT ALL, I THEN TRIED THE EMERGENCY BRAKE AND THAT ALSO FAILED TO SLOW ME DOWN, MY FRIEND SUGGESTED THAT I PUT THE CAR IN NEUTRAL AND THEN TRY THE BRAKE, FORTUNATELY THAT WORKED AND WAS FINALLY ABLE TO COME TO A COMPLETE STOP. IT WAS ONE OF THE SCARIEST EXPERIENCES OF MY LIFE. YOUR PRODUCT PUT MY FRIEND'S AND MY LIFE IN JEOPARDY. I HAD THE BAS/ESP LIGHT COME ON IN THE PASS AND HAVE BROUGHT IT IN FOR REPAIRS 3 TIMES ALREADY: 07/27/2005, 12/01/2009 AND IN 10/19/2010. I AM STUNNED THAT A COMPANY WHO HAS SUCH A GREAT REPUTATION AND SEEMS TO THRIVE ON CUSTOMER SATISFACTION DROPPED THE BALL. AT NO POINT IN TIME DID ANY OF THE TECHNICIANS WHO PERFORMED THE REPAIRS ON MY CAR ADVISE ME OF THE POTENTIAL DANGER. *TR

SeatsFire
Filed Dec 30, 2010166,027 milesGA

AFTER BEING ON FOR ABOUT FIVE MINUTES THE DRIVER'S SEAT HEATER OVERHEATED RESULTING IN A STRONG BURNING SMELL, BURN MARK ON THE CAR SEAT AND A RED BURN MARK ON MY BOTTOM. THE SEAT CONTINUED TO BE VERY HOT EVEN WHEN TURNED OFF. *TR

Electrical SystemFire
Filed Oct 10, 2010128,000 milesCA

ML 320 GOT IN FIRE ITSELF SUDDENLY START AT THE LEFT FRONT SIDE OF THE ENGINE,I WAS DRIVING MY CAR FOR 5 MIN ON FWY, WHEN A CAR NEXT LINE HONK ON ME AND YELLED ME MY CAR HAS FIRE UNDER THE ENGINE AFTER THAT TRY TO STOP AND THE BRAKE PEDAL DID NOT WORK I HAVE TO STOP THE CAR WITH THE PARKING BRAKE AND RUN AWAY FROM THE VEHICLE. *TR

Fuel System, Other
Filed Aug 2, 201089,670 milesCA

THE VEHICLE SUDDENLY LOSES ACCELERATION CAUSING IT TO SLOW DOWN ON FREEWAY WHEN MERGING,GOING UP HILLS OR IN FAST TRAFFIC. IF YOU PUSH GAS PEDAL TO FLOOR VEHICLE DOES NOT IMMEDIATELY RESPOND THEN SUDDENLY RE ACCELERATES. MECHANIC REPLACED ELECTRICAL PART CALLED THROTTLE PEDAL SENSOR WHICH IS IN ENGINE COMPARTMENT. THIS PART ELECTRONICALLY SENDS SIGNAL TO ENGINE TO ACCELERATE OR NOT. WHEN IT FAILS THE ACCELERATION IS ERRATIC. CAN CAUSE UNINTENDED ACCELERATION OR LOSS OF IT. SAME PROBLEM HAPPENED WITH CO WORKER. *TR

Vehicle Speed Control
Filed Jun 21, 201088,000 milesTX

TL* THE CONTACT OWNS A 2002 MERCEDES BENZ ML320. THE CONTACT STATED WHILE DRIVING AT APPROXIMATE SPEEDS OF 60MPH, THE VEHICLE ABNORMALLY ACCELERATED TO SPEEDS OF 70 MPH WITHOUT DRIVER INTENT. THE CONTACT ATTEMPTED TO APPLY THE BRAKES BUT TO NO AVAIL. SHE THEN APPLIED ABRUPT PRESSURE TO THE BRAKE PEDAL USING BOTH FEET AND THE VEHICLE BEGAN TO SLOWLY DECREASE IN SPEED. SHE WAS ABLE TO STOP THE VEHICLE BY ENGAGING THE EMERGENCY BRAKE AND SHIFTING INTO NEUTRAL. THE VEHICLE WAS TOWED TO THE DEALER WHERE SHE WAS AWAITING DIAGNOSTIC TESTING. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 88,000.

Service Brakes, Hydraulic
Filed Jun 17, 201022,000 milesTX

2002 ML 320 FRONT BRAKES LOCKED UP BY THEMSELVES NEARLY CAUSING AN ACCIDENT. BURNING SMELL DETECTED FROM FRONT WHEELS. VEHICLE TAKEN TO DEALER WHO CLAIMED SENSORS HAD FAILED AND THAT THIS WAS A RARE PROBLEM; CONSUMER CHARGED TO REPLACE SENSORS. LESS THAN ONE MONTH LATER THE SAME THING OCCURRED, DEALER NOW STATES IT IS A PRESSURE ISSUE BUT WANTS TO KEEP VEHICLE OVERNIGHT TO DUPLICATE STATED PROBLEM. OWNER INITIALLY NOTICED THIS PROBLEM OVER 1 YEAR AGO, TAKING IT TO THE DEALER THINKING THE EMERGENCY BRAKE WAS STICKING, CAUSING THE BURNING SMELL AND SLUGGISHNESS. DURING THAT VISIT THE DEALER STATED IT FOUND NO PROBLEM WITH THE EMERGENCY BRAKE. OWNER PAID TO HAVE ROTORS AND BRAKE PADS REPLACED DUE TO PITTING AND GROVING CAUSED BY THE FRONT BRAKES SELF-ENGAGING; THIS DID NOT FIX THE PROBLEM AND THE DEALER IS CURRENTLY INVESTIGATING A PRESSURE ISSUE. VEHICLE HAS LESS THAN 24K MILES ON IT AND WAS PURCHASED FROM THE DEALER BRAND NEW. *TR

Vehicle Speed Control
Filed May 16, 2010118,206 milesNJ

[MERCEDES BENZ ML 320 2002] WHILE DRIVING EAST ON ROUTE 80 AT 65 MPH AND APPROACHING THE TOLL BOOTHS OF THE GEORGE WASHINGTON BRIDGE, I TAPPED MY BRAKES TO DISENGAGE MY SPEED CONTROL. THE SPEED CONTROL DID NOT SHUT DOWN. I HIT THE BRAKE PEDAL SEVERAL MORE TIMES HARDER AND HARDER, BUT THE SPEED CONTROL STAYED IN CONTROL. I PUSHED DOWN VERY HARD ON THE BRAKE PEDAL WITH BOTH FEET AND ALTHOUGH THE CAR SLOWED A LITTLE, THE SPEED CONTROL DRAMATICALLY SPEEDED UP THE ENGINE WITH THE TACHOMETER GOING ALMOST FULL SCALE. I WAS ABLE TO REDUCE THE CAR'S SPEED FROM ABOUT 65 TO UNDER 50 MPH, BUT WAS STILL PRETTY SCARED. THIS WAS A TERRIFYING EXPERIENCE AND AS AN ENGINEER I REALIZED MY OPTIONS AND TIME TO REACT WERE VERY LIMITED! I FIGURED MY CHOICES WERE FEW: 1) BRAKE UNTIL THE CAR EITHER STOPPED OR I HAD HIT THE STOPPED CARS AT THE TOLL BOOTHS (MAYBE DAMAGE THE TRANSMISSION FURTHER), 2) SHIFT THE CAR INTO NEUTRAL HOPING THAT EITHER THE SPEED CONTROL WOULD DISENGAGE OR AT LEAST I COULD STOP THE CAR (ENGINE RPMS MIGHT RUN AWAY AND DESTROY THE ENGINE), OR 3) TRY TO SHUT OFF THE SPEED CONTROL WITH THE CONTROL STALK ON THE LEFT OF THE STEERING COLUMN (WHICH I OBVIOUSLY COULD NOT READ CLOSELY TO FIGURE OUT WHERE THE STOP MIGHT BE). FORTUNATELY, WITH SEVERAL TRIES I WAS ABLE TO FIND THE STOP POSITION ON THE SPEED CONTROL STALK AND DISENGAGE THE CONTROL. I BRAKED VERY HARD TO STOP SHORT OF A COLLISION..... AND GOT HARSH WORDS AND LOOKS FROM THE ADJACENT TOLL COLLECTORS. I SUSPECTED THAT THE BRAKE

Power Train › Automatic Transmission
Filed Apr 1, 2010CA

2002 MERCEDES-BENZ ML320. CONSUMER IS HAVING SOME WARRANTY REPAIR PROBLEMS WITH MERCEDES-BENZ. HE ALSO STATES THAT MERCEDES-BENZ IS REFUSING TO PAY FOR ANY RECALL REPAIRS. *KB THE CONSUMER STATED NOISES AND LACK OF POWER FROM THE VEHICLE WERE REPORTED TO THE DEALER. AN INDEPENDENT REPAIR SHOP FOUND DIRTY SOLID METAL RESIDUE IN THE TRANSMISSION FLUID, THERE WERE MISSING PARTS IN THE PLANETARY GEAR. THE CAUSE OF DAMAGE WAS FAULTY ASSEMBLY OF THE PINS/PLUGS IN THE GEARS, WHICH RESULTED IN THE PARTS BECOMING LOOSE AND BREAKING THE TEETH, WHICH CAUSED EXCESSIVE NOISE AND LOSS OF POWER, ULTIMATELY THE TRANSMISSION WAS REPLACED. THE POWER STEERING WAS LEAKING, THE BRAKE AND ENGINE LIGHTS ILLUMINATED SEVERAL TIMES, THE CATALYTIC CONVERTER WAS REPLACED, THE DOOR LOCKS HAD TO BE REPAIRED, THE BATTERY WAS REPLACED AND THE SWAY BAR LINK BUSHING WERE REPLACED AS WELL. *JB UPDATED 06/01/10.*JB UPDATED 06/04/10.*JB UPDATED 10/18/10*JB UPDATED 10/29/10*JB

Steering › Hydraulic Power Assist › Hose, Piping, and Connections
Filed Feb 17, 201085,000 milesFL

TL*THE CONTACT OWNS A 2002 MERCEDES ML320. WHILE DRIVING AT SPEEDS OF LESS THAN 50 MPH, THE STEERING LOCKED WITHOUT WARNING CAUSING THE WHEEL TO BECOME TREMENDOUSLY HARD TO TURN. SHE ALMOST LOST CONTROL OF THE VEHICLE, HOWEVER SHE WAS ABLE TO EVENTUALLY MANEUVER THE VEHICLE OFF OF HE HIGHWAY SAFELY. THE DEALER WAS CONTACTED AND SHE WAS ADVISED THAT THERE WAS AN OPEN RECALL CAMPAIGN ON THE VEHICLE (NHTSA CAMPAIGN ID NUMBER: 03V121000; STEERING, HYDRAULIC POWER ASSIST HOSE, PIPING, AND CONNECTIONS) AND ADVISED COMING IN FOR REPAIRS. NO REPAIRS WERE MADE TO DATE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 85,000.

Engine and Engine CoolingFire
Filed Dec 29, 200976,000 milesCA

TL* THE CONTACT OWNS A 2002 MERCEDES BENZ ML320. WHILE DRIVING UP A HILL THE VEHICLE BEGAN TO ACCELERATE VERY SLOWLY. HE PULLED OVER TO THE SIDE OF THE ROAD, OPENED THE HOOD, AND NOTICED SMOKE. WITHIN A FEW SECONDS, THE VEHICLE CAUGHT ON FIRE. HE WILL CONTACT THE MANUFACTURER. THE INSURANCE COMPANY WAS NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE 76,000. THE VIN WAS NOT AVAILABLE.

SeatsFire
Filed Nov 23, 2009101,000 milesWA

DRIVING 2002 MERCEDES ML320. SMELLED BURNING. PULLED OVER AND CHECKED UNDER HOOD AND FOUND NO SMELL. WHEN I GOT BACK INTO THE CAR, I NOTICED A BURNED SPOT ON THE DRIVERS SEAT. CORRESPONDING BURN MARK WAS ON MY BACK LEFT PANT POCKET. I TURNED OF THE SEAT WARMER AND THE PROBLEM HAS STOPPED. *TR

Exterior Lighting › Brake Lights › Switch
Filed Oct 1, 2009FL

I PURCHASED A USED 2002 ML320. ONCE THE VEHICLE CAME OF THE LOT IT WAS FINE IN THE BEGINNING; HOWEVER, THE BAS/ESP CONTINUES TO COME ON EVERY TWO TO THREE MONTHS. THIS PREVENTS ME FROM MOVING THE GEAR SHIFT FROM PARK TO DRIVE ALSO THE BRAKE LIGHTS ARE NOT WORKING (ON OR OFF WHEN PRESSING ON THE BRAKE PAD)AND WHEN IT DOES COME ON WHEN I AM DRIVING AT NIGHT OTHER DRIVERS CANNOT SEE ANY BRAKE LIGHTS AT ALL WHICH PUTS MY FAMILY AND I IN A SAFETY SITUATION OR SAFETY HAZARD WHICH HAS OCCURRED MANY TIMES WHILE DRIVING. AT FIRST, I TOOK IT TO NAPA ON METRO PARKWAY IN FORT MYERS WHICH THEY REPLACED THE BRAKE LIGHT SWITCH AND THEN TWO MONTHS TO THREE MONTHS LATER THE VEHICLE WAS TAKEN BACK FOR THE SAME SITUATION. THEY REPLACED THE SWITCH AND SAID THE BRAKE LIGHT SWITCH THEY RECEIVED WAS FROM MERCEDES BENZ. IN THE SPRING 2007 THE SAME SITUATION OCCURRED AND TOOK IT TO MERCEDES BENZ OF FORT MYERS AND THEY ALSO REPLACED THE SWITCH AS WELL. HOWEVER, MERCEDES OF FORT MYERS CHANGED AND FOLLOWED ORDERS FROM CORPORATE ON WHAT TO DO BUT TO NO AVAIL. THIS HAS BEEN AN ONGOING ISSUE SINCE THE PURCHASED OF THE ML320. CURRENTLY, OCTOBER 1, 2009 THE VEHICLE IS AT MERCEDES AT FORT MYERS FOR THE SAME ISSUE. MY WIFE AND I HAVE CONTACTED MERCEDES CUSTOMER COMPLAINT WITH THIS ISSUE BUT WE FEEL ENOUGH IS NOT BEING DONE TO RESOLVE. THE SITUATION BEGAN IN THE MONTH OF DECEMBER 9, 2006 AND CONTINUES PRESENTLY WHICH I HAVE INDICATED. OTHER DRIVERS CAME CLOSE TO CRASHING INTO ME DUE TO NO BRAKES LIGHTS. MY WIFE

Tires
Filed Sep 25, 200976,000 milesMS

2 OF MY TIRES DEVELOPED CRACKS IN THE SIDEWALL IN LESS THAN 24 MONTHS WITH PLENTY OF TREADLIFE LEFT ON THE THEM. *TR

Steering › Hydraulic Power Assist › Hose, Piping, and Connections
Filed Aug 26, 2009CO

2002 MERCEDES BENZ ML320. SAFETY RECALL FOR POWER STEERING PUMP. CONSUMER STATES THAT SHE HAD THE REPAIR DONE PRIOR TO THE RECALL NOTICE. *NJ THE CONSUMER ENCOUNTERED PROBLEMS WITH THE POWER STEERING PUMP BACK IN 2007, BUT DIDN'T RECEIVE THE RECALL UNTIL 2009. *JB

Electrical SystemFire
Filed Apr 27, 200974,500 milesCA

I WAS DRIVING AT 40-45 MPH WHEN I NOTICED AN ORANGE GLOW UNDER THE PASSENGER SIDE MIRROR. WITHIN A FEW SECONDS THE LIGHT TURNED YELLOW, AND SUDDENLY I NOTICED FLAMES ARE SHOOTING OUT OF THE SIDE MIRROR ALONG WITH THICK BLACK SMOKE. I IMMEDIATELY TURNED INTO A GAS STATION AND PUT OFF THE FIRE WITH WATER HOSE. I WAS AFRAID OF THE FIRE TO GET INSIDE THE CAR. *TR

Complaints 1-50 of 88, newest first, reproduced as filed.

Across model years

Worst on record: 2000
YearComplaintsRecallsFiresDeathsAssessment
20111000Routine
20100100Routine
200928310Do not drive
200821200Do not drive
200716220Do not drive
20061000Routine
20055000Routine
200322040Routine
2002 — this page88180Routine
2001136070Routine
2000166060Routine
1999125020Routine
1998133050Routine

Compare every ML320 year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Sep 10, 2001. Source: NHTSA Office of Defects Investigation.