Page 2 of 2 · complaints 51–88 of 88

2002 Mercedes Benz ML320 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Steering1 injured
Filed Apr 7, 200962,000 milesTX

I HAVE A 2002 MERCEDES BENZ (MB) ML320. THE POWER STEERING FLUID WAS DEPLETING ALL THE TIME FROM A LEAKAGE BETWEEN THE POWER STEERING PUMP AND THE HOSE. I TOOK THE VEHICLE TO AN MB DEALERSHIP IN GEORGETOWN, TX (GARLYN SHELTON MERCEDES BENZ DEALERSHIP). THE REPAIR WAS UNDER RECALL, BUT THE DEALERSHIP STILL CHARGED ME $214.16. I TOLD THEM THE REPAIR WAS FOR A RECALL, BUT THEY WOULD NOT LET ME TAKE MY CAR WITHOUT PAYMENT, SO I PAID THEM TO HAVE MY CAR BACK. HOWEVER, I'D LIKE NHTSA TO COMPEL THEM OR MERCEDES BENZ TO REFUND ME BACK MY $214.16. I WROTE TO MB HEADQUARTERS IN NEW JERSEY AND THEY SILL REFUSED TO REFUND ME BACK MY MONEY. I HAVE A RECEIPT OF THE REPAIR THAT WAS DONE ON THE CAR AND THE COST THEY BILLED ME. I CAN SEND YOU THE LETTER I WROTE TO MB HEADQUARTERS AND THE REPAIR RECEIPT IF YOU CONTACT ME. I'LL BE GRATEFUL IF YOU CAN HELP ME FROM THIS RIPOFF. *TR

Steering
Filed Feb 27, 2009PA

TL*THE CONTACT OWNS A 2002 MERCEDES BENZ ML320. WHILE MAKING A TURN AT APPROXIMATELY 35 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE STEERING COLUMN. THE DRIVER HAD TO EXERT GREATER EFFORT TO MAKE A LEFT TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. ON SEVERAL OCCASIONS, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO HAVE THE POWER STEERING FLUID RESERVOIR FILLED BECAUSE IT WAS EXTREMELY LOW. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THEY REPAIRED THE VEHICLE ACCORDING TO NHTSA CAMPAIGN ID NUMBER 03V-121. THE POWER STEERING COOLER HOSE AND ONE CLAMP WERE REPLACED; HOWEVER, THE FAILURE STILL PERSISTS. RECENTLY, THE FUEL PUMP HOSE AND CLAMPS WERE REPLACED AT THE CONTACT'S EXPENSE. THE TECHNICIAN RECOMMENDED THAT THE FUEL PUMP BE REPLACED. THE VIN AND MILEAGES WERE UNKNOWN.

Steering › Hydraulic Power Assist › Hose, Piping, and Connections
Filed Feb 12, 200970,000 milesAK

TL*THE CONTACT OWNS A 2002 MERCEDES BENZ ML320. THE CONTACT RECEIVED A RECALL NOTICE AND TOOK THE VEHICLE TO THE DEALER FOR REPAIR. THE DEALER STATED THAT THE O-RING BETWEEN THE POWER STEERING PUMP AND RESERVOIR FAILED. AS A RESULT, THE RECALL REPAIRS WOULD BE INEFFECTIVE WITHOUT ALSO REPLACING THE O-RING. THE DEALER FURTHER STATED THAT THE O-RING WOULD NOT BE COVERED BY THE RECALL; THEREFORE, THE CONTACT WOULD HAVE TO PAY AN ESTIMATED COST OF $162 FOR THIS REPAIR. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 70,000. UPDATED 03/23/09. *LJ UPDATED 03/23/09. *JB

Service Brakes, Hydraulic
Filed Jan 7, 200963,000 milesFL

TL*THE CONTACT OWNS A 2002 MERCEDES BENZ ML320. WHILE DRIVING LESS THAN 70 MPH, THE FRONT PASSENGER SIDE BRAKE LOCKED UP AND CAUSED THE VEHICLE TO SWERVE INTO A MEDIAN. THE ABS WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL AT THE SAME TIME THE BRAKES LOCKED. THE CONTACT NEVER DEPRESSED THE BRAKE PEDAL NOR THE ACCELERATOR PEDAL FOR THE BRAKES TO LOCK. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE YAW RATE SENSOR FAILED. THE REPAIRS WERE SCHEDULED UNDER WARRANTY. THE FAILURE AND CURRENT MILEAGES WERE 63,000. UPDATED 02/05/09 *BF THE BAS/ESP LIGHT ILLUMINATED. THE CATALYTIC CONVERTER WAS CRACKED AND THE TRANSMISSION ELECTRICAL CONNECTOR WAS LEAKING.. UPDATED 02/06/09.*JB

Exterior Lighting
Filed Dec 5, 2008105,000 milesFL

TL*THE CONTACT OWNS A 2002 MERCEDES BENZ ML320. FOR THE PAST TWO YEARS, THE CONTACT HAS TAKEN HER VEHICLE TO THE DEALER TO HAVE THE BRAKE LIGHT SWITCH REPAIRED. WHEN THE BRAKE LIGHT SWITCH FAILED, THE ESP AND ABS INDICATORS ILLUMINATED. THE VEHICLE WOULD STOP AND THE GEAR WOULD HAVE TO BE PLACED INTO PARK TO MANUALLY OVERRIDE THE WARNINGS. ONCE THE VEHICLE WAS PLACED INTO PARK, IT WOULD NOT MOVE. THE BRAKES LIGHTS DO NOT ILLUMINATE, WHICH IS A HAZARD TO THE VEHICLES IN THE REAR OF THE CONTACT. THE SWITCH HAS BEEN CHANGED AT LEAST EIGHT TIMES, BUT THE FAILURE STILL OCCURS. THE DEALER STATED THAT THEY SENT AN EMAIL TO THE MERCEDES BENZ MANUFACTURER AT LEAST TWICE, BUT HAVE NOT RECEIVED A RESPONSE. THE DEALER INFORMED THE CONTACT THAT THE REGIONAL MANAGER WOULD INSPECT THE VEHICLE, BUT THIS HAS NOT YET TAKEN PLACE. THE FAILURE MILEAGE WAS 105,000.

Electrical System
Filed Dec 2, 200895,000 milesAL

VEHICLE'S DRIVE AUTHORIZATION SYSTEM FAILS TO RECOGNIZE KEY RESULTING IN A 'START ERROR' DISPLAYING ON DASH AND VEHICLE WILL NOT START. THIS ITEM CAN ONLY BE REPLACED BY THE DEALER AND IS A KNOWN DEFECT BY MERCEDES BENZ. THE DASH CONTROL UNIT IS PART # A163 545 28 32 AND IS REPLACED BY A MODIFIED VERSION A163 545 07 06. MERCEDES REQUIRES OWNERS TO BEAR FULL FINANCIAL RESPONSIBILITY FOR THIS REPAIR, EVEN THOUGH IT IS A KNOWN DEFECT WHICH CAN RESULT IN STALLS AND NO START SITUATION, POTENTIALLY PUTTING THE DRIVER AND PASSENGERS IN DANGER. THE COST OF THIS REPAIR IS APPROX. $800 TO $1000. A TECHNICAL SERVICE BULLETIN WAS ISSUED BY MERCEDES BENZ AND THAT BULLETIN IS T-B-80.57/32 AND WAS ISSUED ON FEBRUARY 7, 2005. IT COVERS ALL M CLASS MODELS FROM 2000 TO 2005 MODEL YEAR. *TR

Vehicle Speed Control
Filed Oct 31, 2008105,003 milesNJ

WAS DRIVING VEHICLE ON HIGHWAY AT 75 MPH SET SPEED IN CRUISE CONTROL AND STEPPED ON BRAKE AS I APPROACHED TRAFFIC CONGESTION. VEHICLE WOULD NOT STOP AND CONTINUED TO MAINTAIN SET SPEED REGARDLESS HOW HARD I PRESSED ON THE BRAKE. EVENTUALLY, I DECIDED TO TRY SHIFTING INTO NEUTRAL AND THE VEHICLE WAS PLACED BACK UNDER CONTROL OF THE FOOTBRAKE. THANKFULLY, THE VEHICLE WAS SLOWED DOWN WITHOUT INCIDENT BUT IT WAS A VERY SCARY MOMENT. NOTICED, AT THIS TIME, THE BAS/ESP MALFUNCTION INDICATOR LAMP WAS DISPLAYED ON THE DASHBOARD. DROVE VEHICLE DIRECTLY TO A MERCEDES DEALERSHIP FOR REPAIRS. DEALER ADVISED STOP LAMP SWITCH SHORTED. REPLACED LAMP SWITCH. ALTHOUGH, THIS WAS THE FIRST INCIDENT WHILE IN CRUISE CONTROL THE VEHICLE DID HAVE SIMILAR PAST PROBLEMS WITH THE BRAKING SYSTEM (IE-BRAKE SWITCH AND SHIFTER CONTROL MODULE WERE REPLACED) THAT PREVENTED SHIFTING OUT OF PARK INTO ANY OTHER POSITION. VEHICLE SHOULD HAVE SAFETY DEVICE TO OVERRIDE "CRUISE CONTROL" OR PREVENT "CRUISE CONTROL" OPERATION WITH ANY MALFUNCTION IN THE BRAKING SYSTEM OR ACTIVATION OF THE BRAKING INDICATOR LAMP. WHAT ASSURANCES ARE THERE TO PREVENT THIS FROM HAPPENING AGAIN? *TR

Steering
Filed Sep 26, 2008113,000 milesFL

ON WEDNESDAY, SEPTEMBER 24, 2008, WHILE DRIVING TO WORK MY STEERING WHEEL BECAME DIFFICULT TO TURN. WHEN I LEFT WORK, I NOTICED THAT MOST OF THE STEERING FLUID HAD LEAKED OUT OF MY VEHICLE. THEN ON THURSDAY, A CO WORKER CONTACTED ME AND TOLD ME THAT SHE SAW A RECALL ON THE NEWS ABOUT THE STEERING ON MERCEDES SUV. I IMMEDIATELY CONTACTED THE LOCAL DEALER AND WAS TOLD THAT THEY DID NOT HAVE A RECALL IN THEIR SYSTEM FOR MY AUTO AND IT WOULD COST ME $110 TO HAVE THEM DIAGNOSIS MY VEHICLE. I CONTACTED THE 800# THAT WAS ON THE NEWS AND WAS TOLD THAT SOMEONE WILL GET BACK WITH ME. IN THE MEANTIME, I AM A RECENT SINGLE PARENT WITH A 14 YEAR CHILD THAT I TRANSPORT IN A VEHICLE THAT I HAVING A DIFFICULT TIME TO STEER. *TR

Electrical System
Filed Aug 4, 200822,000 milesFL

TL*THE CONTACT OWNS A 2002 MERCEDES BENZ ML320. WHILE DRIVING 25 MPH, THE INSTRUMENT PANEL LIGHTS ILLUMINATED WITHOUT WARNING. AS A RESULT, THE BRAKE PEDAL EXTENDED TO THE FLOOR WHEN DEPRESSED. THE DEALER STATED THAT A BLOWN FUSE CAUSED THE FAILURE AND THEY MADE THE REPLACEMENT. THE FAILURE RECURRED APPROXIMATELY ONE WEEK LATER. THE DEALER STATED THAT THERE WAS ANOTHER BLOWN FUSE AND MADE THE REPLACEMENT AGAIN. THE CONTACT STATED THAT THE DEALER HAS INSPECTED THE VEHICLE APPROXIMATELY 27 TIMES FOR THE SAME FAILURE, BUT THEY HAVE BEEN UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. AS OF AUGUST 4, 2008, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 22,000 AND CURRENT MILEAGE WAS 56,000.

Electrical System
Filed Jul 28, 200820,500 milesFL

TL*THE CONTACT OWNS A 2002 MERCEDES BENZ ML320. A MONTH AFTER PURCHASING THE VEHICLE, THE CONTACT EXPERIENCED DASHBOARD FAILURE. THE HAZARD LIGHTS BEGAN FLASHING ON AND OFF. SHE TOOK THE VEHICLE TO THE DEALER AND THEY DISCOVERED A DEFECT IN THE ELECTRICAL COMPONENT. THEY REPLACED A FUSE, WHICH CORRECTED THE FAILURE FOR APPROXIMATELY A MONTH, BUT THE FAILURE EVENTUALLY RECURRED. WHEN ALL OF THE LIGHTS ILLUMINATED AGAIN, THEY REMAINED LIT AND LOCKED THE GEARS. THE VEHICLE WAS UNABLE TO BE DRIVEN AND EVEN STALLED WHILE DRIVING 10 MPH. THE CONTACT HAS TAKEN THE VEHICLE BACK TO THE DEALER AT LEAST ONCE PER MONTH AND THEY REPLACED THE FUSE EACH TIME, OR ATTEMPTED TO REPROGRAM THE SYSTEM; HOWEVER, THE REMEDY WAS NEVER PERMANENT. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 20,500 AND CURRENT MILEAGE WAS 56,000.

Electrical System
Filed Jul 27, 2008FL

THIS CAR HAS BEEN INTO SERVICE OV 27 TIME IN THE LAST 2 1/2 YEARS REGARDING THE ELECTRICAL SYSTEM/ ALL OF THE LIGHT ON THE DASH BOARD TURN ON. MY LASTEST ISSUE WAS ON THE HIGHWAY MY CAR JUST COMPLETELY TURN OFF ON ME WILL ON THE EXPRESSWAY WHEN I TURNED THE KEY AGAIN THE WARNING LIGHT CAME ON THIS CAR HAS BEEN FIX NUMEROUS TIMES BUT THE PROBLEM COMES BACK. *TR

Exterior Lighting
Filed Jun 13, 2008GA

THE EXTERIOR HEADLIGHTS ON OUR MERCEDES ML 320E HAVE BECOME VERY CLOUDY AND ROUGH TO THE TOUCH. THIS IS NOW A PROBLEM BECAUSE THEY DO NOT EMIT ENOUGH LIGHT TO SAFELY DRIVE AT NIGHT. *TR

Steering › Hydraulic Power Assist › Hose, Piping, and Connections
Filed Jan 25, 200864,141 milesME

LOWER POWER STEERING HOSE CLAMP HAD RELEASED AND ALLOWED THE POWER STEERING FLUID TO DISCHARGE TO THE GROUND. THIS LOSS OF FLUID DISABLED THE POWER STEERING RENDERING THE CAR ALMOST IMPOSSIBLE TO CONTROL WITHOUT STRONG STEERING INPUT. MY WIFE HAD TO CALL FOR ME TO DRIVE THE CAR HOME. THE HOSE FAILED UPON STARTUP, THUS PREVENTING AN ACCIDENT. THE UNIT WAS REPAIRED AT NO COST UNDER BULLETIN #T-B.46.30/13A. THIS BULLETIN EXTENDED THE WARRANTY TO 100,000 MILES FOR THIS PART. HOWEVER, THIS TYPE OF FAILURE MODE COULD RESULT IN LOSS OF CONTROL AND A CRASH. *TR

Seats
Filed Jan 12, 20081,005 milesNJ

REAR SEATS DO NOT FOLD DOWN. *TR

Steering › Hydraulic Power Assist › Pump
Filed Nov 16, 200771,000 milesNY

POWER STEERING PUMP IS DEFECTIVE IN THE 2002 ML 320. *TR

Latches/Locks/Linkages
Filed Jun 19, 200747,000 milesCT

TL*THE CONTACT OWNS A 2002 MERCEDES BENZ ML320. THE CONTACT STATED THAT THE POWER LOCKS HAVE FAILED IN THE PASSENGER COMPARTMENT. WHEN THE VEHICLE IS STARTED, ALL OF THE DOORS ARE SUPPOSED TO LOCK AUTOMATICALLY. THE REAR PASSENGER DOOR HAS FAILED AND IS PREVENTING THE OTHER LOCKS FROM OPERATING PROPERLY. THE DOOR LOCKS CONSTANTLY LOCK AND UNLOCK AUTOMATICALLY EACH TIME THE VEHICLE STOPS AND ACCELERATES. THE FAILURE WAS NOTICED WHILE DRIVING 5 MPH. THE CURRENT MILEAGE IS 47,140 AND FAILURE MILEAGE WAS 47,000.

Vehicle Speed Control › Cruise Control
Filed Jun 12, 2007102,000 milesNJ

DRIVING ON RT 30 IN CAMDEN NJ WHEN MY VEHICLE BEGAN ACCELERATING AT HIGH RATE OF SPEED (I WAS TRAVELING AT 50MPH AND VEHICLE SPED UP TO ABOUT 80 AND I COULD NOT STOP IT). I HAD TO PUT EMERGENCY BRAKES AND ULTIMATELY PUT VEHICLE INTO PARK TO GET IT TO STOP. NOTHING IN VEHICLE CAUSED VEHICLE TO ACCELERATE AND VEHICLE DID NOT STOP AND NEARLY CAUSED ME TO DRIVE INTO TRAFFIC. MERCEDES DENIES HAVING ANY PROBLEMS WITH VEHICLES AND BLAMED ME FOR OPERATION. I HAVE BEEN DRIVING ON THE ROAD AS A POLICE OFFICER FOR 14 YEARS AND KNOW THAT IT WAS AN ISSUE WITH VEHICLE THAT CAUSED THIS PROBLEM

Electrical System › Instrument Cluster/Panel
Filed Jan 11, 200767,000 milesFL

ODOMETER FAILURE. CALLED EXPECTING WARRANTY WAS 8 YEARS 80000 MILES TO BE TOLD WAS NOT COVERED AT DEALERSHIP. WONDERED WHY SOME CARS WERE COVERED WITH UNLIMITED MILEAGE WHICH MAKES SENSE BECAUSE ODOMETER IS VIAL INFORMATION FOR THE LIFE OF THE CAR. SHOULD BE REQUIRED TO MAINTAIN DURING THE LIFE OF THE CAR. *JB

Visibility › Glass, Side/Rear
Filed Oct 20, 200670,000 milesFL

DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS ON HOT, HUMID DAYS WITH THE AIR CONDITIONING ON, THE SIDE WINDOWS AND REARVIEW MIRROR FOGGED UP CAUSING LIMITED VISIBILITY. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THAT WAS A NORMAL OCCURRENCE OF THE VEHICLE WINDOWS AND REARVIEW MIRRORS IN HUMID CONDITIONS WITH THE AIR CONDITIONING ON. THE MANUFACTURER WAS NOT ALERTED.

Vehicle Speed ControlCrash1 injured
Filed Sep 10, 200635,000 milesCA

MB ML 320 CONTINUED TO ACCELERATE WHILE EXITING A PARKING RAMP WHILE NOT TOUCHING THE ACCELERATOR AND WITH BRAKING HAVING NO EFFECT ON REDUCING SPEED UNTIL CAR IMPACTED WALL. *JB

Service Brakes, Hydraulic › Foundation Components › Master Cylinder
Filed Apr 5, 200649,970 milesKY

TOTAL BRAKE FAILURE ON ALL FOUR WHEELS DIRECTLY IN FRONT OF APOLLA HIGH SCHOOL DURING SCHOOL HOURS. MERCEDES SAYS MASTER CYLINDER FAILED. *JB

Service Brakes, Hydraulic › Power Assist
Filed Mar 21, 20062,000 milesNV

DT*: THE CONTACT STATED THE VEHICLE HAD REPEATED PROBLEMS WITH THE BRAKE ASSISTANCE SYSTEM. THE PROBLEM PRESENTED ITSELF BY THE ILLUMINATION OF THE DASHBOARD WARNING LIGHT. THE VEHICLE WAS TAKEN IN SEVEN TIMES FOR SERVICE ON THE BRAKE ASSISTANCE SYSTEM. THE VEHICLE ALSO HAD PROBLEMS WITH THE TRANSMISSION. WHEN THE VEHICLE WAS PARKED, SHUT OFF, AND RESTARTED LATER, THE GEARSHIFT BECAME STUCK IN THE PARK POSITION. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, AND THE DEALER TEMPORARILY REPAIRED BOTH ISSUES. THE DEALER DETERMINED THAT THE TWO PROBLEMS WERE RELATED.*AK

Seats › Front Assembly › Seat Heater/Cooler
Filed Jan 18, 2006OH

DT*: THE CONTACT STATED WHILE DRIVING THE HEATED SEAT COILS ON THE DRIVER'S SIDE HEATED UP AND BURNED A HOLE THROUGH THE SEAT. THIS CAUSED DAMAGE TO THE CLOTHING BUT NO INJURIES WERE SUSTAINED. THE VEHICLE IS AT THE DEALERSHIP AT THIS TIME. *NM

Service Brakes, Hydraulic
Filed Nov 23, 2005CA

MY CONCERN IS ABOUT SAFETY. ON TWO OCCASIONS I HAVE SENT MY CERTIFIED PRE-OWNED 2002 MERCEDES-BENZ ML320 TO THE DEALER WITH SPONGY BRAKES. IN FACT, UNDER CERTAIN CONDITIONS, THE BRAKE PEDAL GOES TO THE FLOOR. I'M TOLD THAT THIS IS NORMAL. I BELIEVE IT TO BE UNSAFE. WHAT SHOULD I DO? *JB

Steering
Filed Sep 14, 2005MD

NUMEROUS PROBLEMS WITH EXTERIOR AND INTERIOR LIGHTING. MOST IMPORTANTLY THE LEFT TURN SIGNAL CONTINUALLY GOES OUT WITHOUT NOTICE. SOMETIME THE INTERIOR LEFT TURN LIGHTS UP AND SOMETIMES IT DOESN'T. OTHER TIMES THE INTERIOR LEFT TURN LIGHT GOES COMPLETELY OUT PLACING ME AND MY CHILDREN IN GREAT DANGER. ALSO I MADE A LEFT TURN AND THE STEERING WENT OUT JUST AS I ENTERED THE BELTWAY AND WAS UNABLE STEER THE VEHICLE. *NM

Seats › Front Assembly › Seat Heater/CoolerFire
Filed Feb 8, 200565,000 milesMI

I HAVE A 2002 MERCEDES ML320. THE DRIVER'S SIDE SEAT HEATER WAS ON, IT STARTED TO SMOKE, WAS VERY HOT IN ONE SPOT, ALMOST TO THE POINT OF MELTING THE LEATHER. THE HEATER HAD ONLY BEEN ON FOR LESS THAN 10 MINUTES. COULD ALSO FEEL AN ELECTRICAL PULSING, LIKE A CURRENT AT THE SIGHT.WE PARKED THE CAR OUTSIDE OVERNIGHT, FOR FEAR OF IT STARTING ON FIRE. CONTACTED BLACK FOREST MOTORS THE NEXT DAY, THEY SAID IT WAS OUT OF WARRANTY AND THAT WE COULD ORDER A NEW SEAT AT OUR COST. THIS TOOK PLACE ON 1-27-05. ON 2-8-5, IN THE DETROIT FREE PRESS, THERE IS AN ARTICLE OF THIS HAPPENING IN 2003 MODELS.*AK

Visibility › Windshield
Filed Jun 4, 2004750 milesTX

I OWN A MERCEDES BENZE ML320 SUV. IT IS NOTICED THAT WHILE DRIVING (AT THE SEED OF EVEN AT 35 - 40 MILE PER HOUR) IF THERE IS ANY WATER ON THE ROAD THERE OCCURS A HUGE FASH AND MOST OF IT COMES TO THE WINDSHIELD AND MAKES THE DRIVER VIEW OF SIDE AND FRONT BLIND. WE HAVE EXPERIMENTED THE SAME WITH OTHER MINI VAN AND CARS THAT WE OWN, NONE OF THEM DOES IT LIKE THIS ONE. WE ALMOST HAD FEW ACCIDENT BY LUCKY TO BE SAVED OUT OF IT. WE CONTACTED MERCEDES BENZ AND THEY SUGGESETED EITHER NOT TO DRIVE OR TO DRIVE BELLOW 25 MILE PER HOUR. WHICH WE FELT IS NOT A VALUABLE SUSSESSION. SPECIALLY THE CITY I LIVE (HOUSTON, TX) ROADS WILL HAVE SOME WATER IF IT JUST RAINS FOR FEW MINUTS. WE WOULD LIKE APPROPRIATION ACTION AND WARINGS TO BE GIVEN TO ALL OWNERS / DRIVERS AS WELL AS FIX THE PROBLEM TO AVOID MAJOR ACCIDENTS. *AK

Engine and Engine Cooling › Engine
Filed Mar 9, 200429,000 milesOH

OIL SENSOR WARNING INDICATOR ILLUMINATED, AND VEHICLE WAS CONSUMING A QUART OF OIL EVERY THREE DAYS. VEHICLE WAS TAKEN TO THE DEALER, WHO DETERMINED THAT ENGINE MUST BE REPLACED. *AK

Suspension › Front
Filed Feb 9, 2004CA

FRONT END- SUSPENSION COMPONENTS/ BODY EXPERIENCING KNOCKING NOISE..

Steering › Hydraulic Power Assist System
Filed Dec 1, 2003CA

THE POWER STEERING ON THE ML320 DOES NOT ALWAYS RESPOND TO ABRUPT CHANGES OF DIRECTION IN LOW SPEED MANEUVERS. ON NUMEROUS OCCASIONS, I HAVE STEERED TO THE LEFT OR RIGHT AT LOW SPEED (<10MPH) AND THEN QUICKLY TRIED TO STEER IN THE OPPOSITE DIRECTION. THE POWER STEERING REQUIRES A GREAT DEAL OF FORCE TO CHANGE THE INITIAL STEER DIRECTION AND IT IS EXTREMELY DIFFICULT TO CHANGE DIRECTION. THIS COULD EASILY RESULT IN AN ACCIDENT. I DON'T BELIEVE THIS BEHAVIOUR IS UNIQUE TO MY PARTICULAR VEHICLE BUT IS INSTEAD A COMMON TRAIT OF ALL MLS.*AK

Service Brakes, Hydraulic
Filed Nov 20, 200319,000 milesNJ

DASH BOARD BRAKE LIGHT WENT ON AND THE BRAKES FAILED. *LA

Electrical System
Filed Sep 16, 2003NY

THIS VEHICLE HAS NUMEROUS DEFECTS, AND HAS BEEN IN FOR SERVICE COUNTLESS AMOUNTS OF TIMES. MB PROMISED TO REPLACE THE VEHICLE IF THEIR FACTORY REPRESENTATIVE COULD VERIFY MY COMPLAINTS. THEY ABSOLUTELY FOUND NUMEROUS, REDUNDANT DEFECTS AND NOW ONLY WANT TO FIX THE VEHICLE, RATHER THAT REPLACE THE VEHICLE. WHAT A BUNCH OF LIARS. THE VEHICLE HAS ISSUES WITH THE STEERING SYSTEM, THE WHEEL RUBS AND THE POWER STEERING FADES OUT, THE RADIO AND CD CHANGER MALFUNCTION CONSTANTLY, FUMES FROM THE VENTILATION SYSTEM, AND WHEN YOU HIT A BUMP, THE CAR ALMOST GOES OUT OF CONTROL, EVEN THE ESP LIGHT COMES ON. *JB

Parking Brake
Filed Aug 25, 2003100 milesCA

EMERGENCY BRAKES FAILED TO RELEASE UNLESS STEPPED ON GAS TO FORWARD OR REVERSE. A DAY LATER AFTER WHEELS WERE WASHED AND DRIED UP, EMERGENCY BRAKES WOULD NOT RELEASE TOTALLY UNTIL STEPPING ON THE GAS PEDAL. YOU CAN HEAR A LOUD NOISE(FEEL LIKE HITTING YOUR BUMPER TO SOMETHING) WHEN STEPPING ON THE GAS PEDAL DURING THE RELEASE OF THE BRAKES. LOCAL DEALER SAID THEIR REGIONAL TECHNICIAN TOLD THEM THAT THIS WAS NORMAL. IT'S MY REPSONSIBILITY TO DRIVE THE CAR UNTIL THE BRAKE PADS ARE DRIED UP, THEN PARK THE CAR. I TOLD THEM IT IS DANGEROUS FOR SOMEONE WHO MAY NOT KNOW AND THOUGHT THE CAR WON'T MOVE AND STEP ON THE GAS EXCESSIVELY. THEY DID NOT SEEM CARE. I CAN NOT BELIEVE THAT THEY TOLD ME THE PADS HAVE TO BE DRIED UP BEFORE PARKING. I TOLD THEM SERVERAL TIMES SINCE I BOUGHT THE CAR AND THEY COULD NOT REPRODUCE THE PROBLEM UNTIL I CALLED THEIR ROADSIDE ASSISTANCE AND CAME TO MY HOUSE TO VERIFY IT. THEY EVENTUALLY CONFIRMED THE PROBLEM AND REPRODUCED THE PROBLEM AT THEIR SHOP. HOWEVER, THEY DID NOT SEEM TO COMEUP WITH A SOLUTION EXCEPT TO TELL ME THAT IT'S MY REPSONSIBILITY TO DRIVE THE CAR UNTIL THE PADS ARE DRIED UP BEFORE I PARK THE CAR. *AK

Steering
Filed Jun 5, 2003CA

WHILE DRIVING, THE STEERING WHEEL LOCKED UP, WHICH CAUSED THE CONSUMER TO VEER OFF TO THE SHOULDER AND INTO AN EMBANKMENT. *JB

Steering › Hydraulic Power Assist System
Filed Apr 24, 200319,475 milesTX

MY POWER STEERING WENT OUT AFTER MAKING A SLOW, 180 DEGREE TURN WHEN EXITING A CAR WASH--I WAS TURNING INTO THE STREET WHEN I NOTICED IT. I WAS TOLD THE VEHICLE HAD BEEN RECALLED TO REPLACE THE POWER STEERING PART. I NEVER RECEIVED A RECALL NOTICE (THAT I CAN REMEMBER) AND I HAVE HAD THE CAR IN FOR SERVICE AND THIS WAS NOT POINTED OUT. THE SITUATION COULD HAVE CAUSE AN ACCIDENT IF THERE HAD BEEN TRAFFIC COMING IN EITHER LANE. I HAD THREE KIDS IN THE CAR WITH ME. *NLM

Suspension
Filed Mar 24, 200396,000 milesNY

WHILE DRIVING BETWEEN 40 AND 60 MPH THE ENTIRE BODY OF THE VEHICLE SHOOK. *NLM

Visibility › Rearview Mirrors/Devices › Exterior
Filed Mar 3, 2003NV

THE VEHICLE EXPERIENCED SIDE MIRROR PROBLEMS.*AK *JB

Steering › Hydraulic Power Assist › Hose, Piping, and Connections
Filed Feb 17, 200327,000 milesWI

WHILE DRIVING OUR 2001 MERCEDES BENX ML320, MY WIFE EXPIERENCED SUDDEN LOSS OF STEERING AND WAS THROWN OFF THE ROAD.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2002 Mercedes Benz ML320 → · Every ML320 year → · How the figures are calculated →