Filed Nov 19, 202433,456 vehiclesMercedes-Benz USA, LLC
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please see the recall report for a complete list of models and model years. The glass sunroof panel may not be properly secured and can detach.
Risk. A detached sunroof panel can become a road hazard, increasing the risk of a crash.
Remedy. Dealers will inspect and replace the sunroof panel as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous NHTSA recall number 22V-954. MBUSA's number for this recall is 2024120001/2/3.
Filed Dec 23, 2022131,653 vehiclesMercedes-Benz USA, LLC
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The glass sunroof panel may not be properly secured and may detach.
Risk. A detached sunroof panel may become a road hazard, increasing the risk of a crash.
Remedy. Dealers will inspect and replace the sunroof panel as necessary free of charge. Owner notification letters were mailed February 3, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall expands NHTSA recall number 19V-918. MBUSA's numbers for this recall are 2023010004, 2023010005, and 2023010006.
Filed Dec 20, 2019747,928 vehiclesMercedes-Benz USA, LLC.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V918-4126.pdf
Risk. A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy. MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020040011.
All 3 campaigns on file, newest first.
What owners reported
Newest filings
Service Brakes
Filed Feb 19, 2025TX
There has not been an incident report, however, my brakes failed while driving and I pulled over. This is the fault the SBC System which has an Extended 25 year warranty. I brought it into Mercedes prior to complete failure, but they only replace the Pressure Reservoir. It must be returned to Mercedes for the SBC UNIT replacement.
Visibility
Filed Jan 26, 2024MI
The contact owns a 2005 Mercedes-Benz E320. The contact received notification of NHTSA Campaign Number: 22V954000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated she had trapped her finger in the sunroof. The contact stated that the sunroof was loose. The failure mileage was unknown. Parts distribution disconnect.
Service BrakesCrash
Filed Nov 15, 2023CA
A warning in Red came up on the dashboard which said something like "catastrophic break failure" ..I was going slow about to stop at the Red light and the brakes did not work and I hit a mini van
Service Brakes
Filed Aug 29, 2023NJ
Car break looses 70% of its pressure and only left with 30% break. It happened 3-4 times already. break booster malfunction sign comes up. When i restart the car, malfunction sign goes away and it run ok for few days till it happen again. I am not driving it right now. it can cause serious accident at high speed
Service Brakes
Filed Aug 20, 2023NJ
Break booster malfunction sign popped up 3-4 time while driving and I lost 70% of the break. Luckily it happened on local road at speed under 30mph. It is very dangerous and can result in an accident
Service Brakes
Filed May 9, 2023CA
While driving in highway, SBC brake failure warning and failure. Fortunate to be able to come to a stop without crashing into a car ahead since had plenty of time and distance to slowly come to a stop even with reduced braking power. If traveling in rush hour would likely have rear ended a stopped car in front and potentially causing serious injury and damage! This is a known issue with Mercedes, and there is an extended 25 year warranty on the vehicle but for some reason, my vehicle was not included in the recall: NHTSA CAMPAIGN ID: 04V296000 2005 Mercedes e320 automatic sedan. I had the dealer replace parts of the the SBA brake unit once, but it has since reappeared on an intermittent basis usually during cold start and then it goes away in a few seconds while pulling out of a driveway, but this time it occurred after having driven for awhile on a freeway Please investigate to include additionally affected vehicles!!!
Service Brakes
Filed Feb 18, 2023CA
Brake warning lights flashed and brakes failed
Service Brakes
Filed Dec 15, 2022CA
Please see this discussion... 2005 Mercedes E320 SBC brake system should be recalled. Thanks for considering!
Exterior Lighting
Filed Mar 7, 2022NC
INSTRUMENT PANEL NOT WORKING FOR LAST COUPLE OF MONTHS OR LONGER DID NOT DRIVE FOR SEVERAL WEEKS BEFORE
Visibility
Filed Sep 10, 2021AZ
The contact owns a 2005 Mercedes-Benz E320. The contact received a recall notification for NHTSA Campaign Number: 19V918000 (Visibility) however, the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Fuel/Propulsion System
Filed Aug 18, 2021HI
The passenger compartment smells like gasoline. This is due to an issue that was already investigated by nhtsa however the warranty that was extended is expired by two years. I just purchased this vehicle used and it is unsafe to drive. It did not smell like gas a few weeks ago when it was purchased. The odor is very strong in the passenger compartment.
Fuel/Propulsion System
Filed Jan 29, 2021TX
FILLED UP GAS TANK AND HAD FUEL ODOR INSIDE CAR AND FUEL LEAKING OUTSIDE THE CAR UNTIL FUEL LEVEL WAS AROUND 3/4 OF A TANK. I BELIEVE THAT MINE FALLS UNDER ALL THE OTHER PROBLEMS LISTED FOR FUEL LEAKS FOR OTHER W211 MERCEDES. THE EXTENDED WARRANTY FOR THIS WAS ONLY ALLOWED FOR ORIGINAL OWNERS AND NOT FOR ANYONE THAT PURCHASED USED.
Visibility
Filed Aug 28, 2020TN
TL* THE CONTACT OWNS A 2005 MERCEDES-BENZ E320. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Air Bags
Filed Jul 14, 2020126,240 milesTX
SRS WARNING LIGHT ON. REPLACED SEAT CONTROL A 211 870 05 26. NO HELP. SERVICE TECHNICIAN COULD NOT FIND THE PROBLEM. SERVICE DECIDED TO REPLACE ENTIRE SEAT FRAME AT A COST IN EXCESS OF $2,800 INCLUDING PARTS AND LABOR. SRS CODE WAS IDENTIFIED WHEN THE CAR WAS STATIONARY AND JUST STARTED IN ENCLOSED PARKING SPACE WITH DOOR OPEN.
Visibility › Sun/Moon Roof Assembly
Filed May 20, 2020190,000 milesNJ
TL* THE CONTACT OWNS A 2005 MERCEDES BENZ E320. THE CONTACT STATED THAT THE RUBBER SEAL AROUND THE SUNROOF SHIFTED OUT OF PLACE AND ALLOWED RAIN WATER TO ENTER THE VEHICLE. THE CONTACT STATED THAT THE WATER ALSO ENTERED THE INSTRUMENT PANEL AND CAUSED SEVERAL ELECTRICAL SYSTEM FAILURES. THE CARPET WAS ALSO SOAKED FROM THE WATER. THE CONTACT ALSO STATED THAT IT WAS DIFFICULT TO START THE VEHICLE DUE TO THE ELECTRICAL FAILURES. THE CONTACT PLACED TAPE AROUND THE SUNROOF TO PREVENT FURTHER WATER INTRUSION. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 190,000.
Service Brakes
Filed Mar 5, 2020153,000 milesUT
DRIVING DOWN THE ROAD AT HIGHWAY SPEED AND RED WARNING LIGHTS COME ON AND NO BRAKES
Unknown or Other
Filed Jan 9, 2020125,000 milesAR
I MADE AN APPOINTMENT WITH MERCEDES OF LITTLE ROCK AND REFERENCED MFG RECALL # 2019120012 AND NHTSA RECALL # 19V918. WHEN I SHOWED UP THIS MORNING AT THE DEALERSHIP SERVICE CENTER, I WAS TOLD THERE IS NO RECALL ON THIS VEHICLE. I ATTEMPTED TO SHOW THEM THE WEBPAGE INFORMATION WITH MY PHONE AND THEY SAID IF IT DOESN'T SHOW UNDER THEIR VIN LOOKUP, THERE IS NOTHING THEY CAN DO. IS THERE A WAY TO APPEAL OR OTHER RECOURSE? THANK YOU
Service Brakes
Filed Jan 2, 202089,000 milesNC
I WAS STOPPED AT A LIGHT (LUCKILY) AND MY CAR STARTED ROLLING FORWARD. I PRESSED THE BRAKES HARDER AND THEY WENT TO THE FLOOR AND THE CAR CONTINUED ROLLING FORWARD. I THREW THE CAR INTO PARK AND TURNED ON MY HAZARDS. THE POLICE SHOWED UP. HE TRIED PUTTING THE CAR IN DRIVE TO GET IT OFF THE ROAD BUT IT WOULDN'T GO INTO GEAR. MY HUSBAND SHOWED UP, TURNED THE CAR OFF AND THEN ON AND THE CAR WAS ABLE TO BE MOVED TO A CLOSE PARKING LOT. WHEN WE BROUGHT IT TO A MERCEDES DEALERSHIP, THEY FOUND CODES (C233D, C22BC, C23BD, C223C, C26DE, C25D5) FOR PRESSURE SYSTEM FAILURE AND PRESSURE FAILURE TO ALL FOUR TIRES AT THE SAME TIME. WE WERE TOLD THAT THE BRAKES NEEDED TO BE FLUSHED BEFORE ANY SENSOTRONIC WARRANTY WORK WOULD BE REIMBURSED. SO WE PAID $465.99 TO HAVE THEM FLUSHED AND WERE TOLD THAT THE SYSTEM WAS RETESTED AND NO PROBLEMS WERE FOUND. I WAS GIVEN INSTRUCTIONS BY THE TECHNICIAN THAT WHEN THIS HAPPENS AGAIN, BRAKE EARLY AND PRESS THE BRAKES REALLY HARD. IF WE GET A DIFFERENT CODE NEXT TIME, THEY WILL BE COVERED UNDER THE WARRANTY. WE HAVE BEEN IN CONTACT WITH MERCEDES AND THEY HAVE REFERRED US BACK TO THE EXPERTISE OF THE DEALERSHIP.
Air Bags
Filed May 7, 2019FL
TAKATA RECALL: THE SRS LIGHT IN MY VEHICLE HAS BEEN ON FOR A WHILE. IT JUST HAPPENED OVERNIGHT WITHOUT ANY REASON. MY CONCERN IS WHAT WOULD HAPPEN IF I GOT INTO AN ACCIDENT, WOULD THE AIR BAGS STILL WORK. I'M WONDERING IF THIS ISSUE COMES FROM THE MANUFACTURE BECAUSE I HAVE HEARD OF SOME OF THE BENZ FROM THIS YEAR WITH THE SAME ISSUE
Air Bags
Filed Apr 29, 2019309,015 milesVA
CAR WAS ELEVATED ON A 2 POST CAR LIFT AND WE WERE WORKING ON THE UNDERSIDE OF THE BODY. 2 SHARP BLOWS WERE STRUCK ON A BOLT HEAD ON THE UNDERSIDE OF THE CAR WITH A HAMMER IN AN EFFORT TO LOOSEN THE BOLT. AFTER THE SECOND BLOW, THE DRIVERS SIDE SIDE AIRBAGS DEPLOYED. THE CAR WAS STATIONARY, THE TRANSMISSION WAS IN NEUTRAL AND THE IGNITION KEY WAS TURNED TO THE ACCESSORY POSITION.
Air BagsCrashFire
Filed Mar 1, 2019TX
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 MERCEDES-BENZ E320. WHILE THE CONTACT WAS DRIVING AT A LOW RATE OF SPEED, ANOTHER VEHICLE SWITCHED LANES INTO THE PATH OF THE CONTACT'S VEHICLE. THE CONTACT SWERVED TO THE RIGHT AND CRASHED INTO A CURB TO AVOID THE OTHER VEHICLE. SOME OF THE AIR BAGS DEPLOYED. SMOKE APPEARED INSIDE AND OUTSIDE THE FRONT PASSENGER SIDE OF THE VEHICLE. THERE WERE NO INJURIES. THE INSURANCE COMPANY TOWED THE VEHICLE TO A FACILITY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Service Brakes
Filed Nov 2, 2018135,000 milesMO
COMPLETE BRAKE FAILURE WHILE DRIVING. PULLED OUT OF THE PARKING LOT (BRAKE WORKING AT THIS TIME) ON TO A CITY STREET. THIS WAS A DIVIDED MULTIPLE LANE ROAD, WITH THE CAR TRAVELING IN THE CENTER LANE. A FEW MINUTES LATER THE CAR COULD NOT BE SLOWED OR STOPPED. AN INTERSECTION WITH TRAFFIC LIGHT WAS AHEAD, WITH MULTIPLE CARS IN FRONT. SWITCHED OFF THE IGNITIOM OF THE CAR TO SLOW IT DOWN. TOOK A TURN OFF AT THE INTERSECTION. THE CAR RAN OVER THE CURB AND CAME TO REST NEXT TO A GAS STATION.
Service BrakesFire
Filed Oct 29, 201812,300 milesCA
CAR SHUT OFF RANDOMLY BY GOING SAFE MODE WHILE DRIVING, CONSTANT BREAK WARNING IN BRIGHT RED " BREAK VISIT WORKSHOP" I WENT TO MULTIPLE SHOPS AND A CONSISTENT ELECTRICAL ISSUE BUT, PROBLEM TO BE DETERMINED, CAR HAS BEEN CHECKED MULTIPLE TIMES BEFORE I PURCHASED IT FROM THE USED CAR DEALER WITH THE SRS LIGHT ON, I DID NOT KNOW WHAT IT WAS. THE CAR HAS HAD THE ALTERNATOR REPLACED 3 TIMES, BOTH BATTERIES TWICE, ONE SHORT WAS FOUND IN FAULTY WIRING HARNESS IN TRUCK BEING PINCHED. THE DEALER WOULD DENY SBC UNIT RECALL EVERY TIME I CALLED FLETCHER JONES, AND ONLY GAVE ME THE OPTION TO PAY THEM FOR A DIAGNOSIS AND THEN THEY WILL DETERMINE IF ITS FAULTY INSTEAD OF MY LIFE BEING RISKED AS WELL AS THOSE AROUND ME I FINALLY TRACKED DOWN THE NUMBER FOR CORPORATE AND I GOT CONFORMATION FROM MERCEDES CORPORATE SAY MY VIN WAS INCLUDED IN THE LIST. THE CAR WOULD LEAVE ME WITHOUT BREAKS, POWER STEERING MULTIPLE TIMES AND ALWAYS WITHOUT NOTICE OCCURRING MOSTLY ON THE FREEWAY. THE SBC UNIT WAS EVENTUALLY REPLACED BY A SUPPOSED AUTHORIZED SHOP AND I STILL HAVE NOT RECEIVED ANY REIMBURSEMENT AND THEN THE SAME PROBLEMS OCCURRED SHORTLY AFTER THE REPAIR. THE ELECTRICAL ISSUE HAD DRAINED THE BATTERIES YET AGAIN SO THE CAR WAS GARAGED AT MY PARENTS WHERE IT EVENTUALLY CAUGHT FIRE IN THAT LOCATION WHICH MAKES THIS WHOLE ORDEAL EVEN MORE OUTRAGEOUS DUE TO MERCEDES MAJOR LACK OF CONCERN WITH THIS AND THEY STILL WANT ME TO PAY THEM TO FIX IT BEFORE THEY WILL EVEN DECIDE TO DO ANYTHING. I HAVE MANY DIFFER
Service Brakes
Filed Oct 11, 2018130,000 milesSC
I WAS DRIVING AND MY BRAKES FAILED CAUSING ME TO ALMOST CRASH. I WAS ON A BUSY INTERSTATE AND HAD TO IMMEDIATELY GET TO EDGE OF ROAD AND TURN MY CAR OFF AND THE RESTART.. TOOK TO A AOTO SHOP. FOUND OUT THAT IT WAS THE SBC ABS BRAKE SYSTEM. WAS NOTIFIED OF A RECALL
Electrical SystemFire
Filed Sep 9, 2018123,000 milesCA
BATTERY LIGHT CAME ON SO IT WAS CHARGED THEN RECONNECTED, EVERYTHING GOOD, TURN KEY TO ON POSITION EVERYTHING GOOD, TURN KEY TO START AND BANG! LOUD BANG AND WHITE SMOKE EVERYWHERE, ENGINE CONTINUED TO SMOKE FOR SEVERAL MINUTES AFTER EXPLOSION, HOLE IN FRONT OF ENGINE
Fuel/Propulsion System
Filed Sep 4, 2018192,000 milesGA
SQUEAKY FRONT SUSPENSION.
Service BrakesCrash1 injured
Filed Jul 12, 2018210,000 milesTX
THE SBC BRAKING SYSTEM TOTALLY FAILED WHILE DRIVING. DONG ROAD AT 35 MPH ONLY WAY TO AVOID RUNNING INTO SOMEONE OR CARS WAS TO DRIVE THIS INTO TREE. I COULD HAVE KILLED SOMEONE OR ME. THE PROBLEM IS THE SAME WITH ALL THESE MODELS. THEIR NEEDS TO BE A RECALL ON THESES MODELS BEFORE TO MANY PEOPLE DIE. THIS MODEL IS KNOW TO HAVE COMPLETE BRAKE FAILURE ESPECIALLY ON THE MERCEDES FORUMS. SOMEONE CAN INSPECT THE VEHICLE BECAUSE I CAN WAIT TO FIX TO MAKE SURE THIS CAN NEVER HAPPEN TO ANYONE AGAIN OR CAUSE A DEATH.
Fuel/Propulsion System
Filed May 31, 2018TX
THEIR A STRONG SMELL OF GAS SMELL INSIDE THE CAR
Engine
Filed May 6, 2018NY
SECONDARY AIR INJECTION SYSTEM.....FAIL EVAPORATIVE EMISSION SYSTEM VENT CONTROL CIRCUIT.......FAIL
Service BrakesCrash1 injured
Filed Apr 26, 2018196,000 milesNE
I WAS DRIVING 40MPH ON A CITY STREET, WHEN THE CAR DASH FLASHED IN RED, "BRAKE MALFUNCTION, SEE WORKSHOP SOON". A RED LIGHT WAS COMING UP, SO I WENT TO PRESS BRAKES & ABSOLUTELY NO BRAKES! I SWERVED IN A CHURCH/SCHOOL PARKING LOT TO MY RIGHT SO I WOULDN'T GO FURTHER AHEAD & BE IN A MAJOR INTERSECTION. BECAUSE OF THE QUICK TURN, I HIT A TREE IN AN ISLAND, WHICH STOPPED THE CAR, BUT TOTALED MY CAR. I HAD MY CAR FOR 12 YRS & ALWAYS SERVICED IT & HAD IT IN EXCELLENT CONDITION & NO RECALL, ETC WAS EVER ON THIS CAR FOR THIS DEAL. MY HUSBAND LOOKED ON LINE AFTER & SAW OTHERS HAD THE SAME THING HAPPEN, WITH SAME MAKE./MODEL & OLDER MILES.
Fuel/Propulsion System
Filed Apr 16, 201871,000 milesAZ
WHEN I FILL THE TANK WITS GAS(NOT TOPPED OFF) WHEN I DRIVE IT HOM PARK IT IN GARAGE IT SMELL OF A STRONG GAS ORDER. AFRESH DRIVIBG A LITTLE ( TO USE GAS) IT GOES AWAY, HAPPENS EACH TIME I FILL.
Fuel/Propulsion System
Filed Mar 8, 2018129,000 milesFL
TL* THE CONTACT OWNS A 2005 MERCEDES-BENZ E320. WHILE THE VEHICLE WAS STATIONARY, DIESEL FUEL LEAKED ONTO THE GROUND. THE CONTACT NOTICED AN ODOR OF FUEL INSIDE THE VEHICLE, WHICH CAUSED HEADACHES FOR THE OCCUPANTS. MERCEDES-BENZ IN DAYTONA BEACH, FLORIDA WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 129,000.
Service Brakes
Filed Feb 20, 20183 milesCA
WAS DRIVING IN MY 2005 E320 W211, LAST WEEK 500 AM IN THE MORNING SOUTHBOUND TOWARDS FREEWAY ABOUT 45 MPH HAD PERFECT BRAKES THEN RED WARNING ON DASH NO BRAKES HAD COMPLETE BRAKE FAILURE WENT THROUGH THE RED LIGHT ROLLED TO A STOP!GOOD THING IT WAS EARLY IN THE MORNING.. 2ND COMPLAINT I CALLED MERCEDES DEALER WHERE I BOUGHT THE CAR JUST GOT BRUSH OFF AS USUAL. WELL ANOTHER W211 WITH SBC PUMP FAILURE!HOW MANY DOES THIS MAKE! GOOD THING NOT DOING 80 ON FREEWAY WITH KIDS IN THE CAR!!!!!!! ANYWAY MY STARTECH MECHANIC WARNED ME ABOUT THIS WHEN I CALLED MY DEALER IN 2013 STILL UNDER EXTEDED GOODWILL WARRANTY THAT NOBODY KNEW ABOUT. I CALLED AND ASKED ABOUT RECALL, I WAS TOLD: "NOTHING WRONG WITH THAT MODEL CAR NO RECAL"L AND NOW!!!NEVER GOT A LETTER EXPLAINING THE BRAKES COULD GO OUT ANYTIME WITHOUT WARNING OR PHONE CALL, ABOUT THIS DEFECTIVE BRAKE PUMP DRIVING AROUND IN POTENTIAL DEATH MACHINE!!!! JUST REALLY DISSAPOINTED IN MY DEALERSHIP. I CALLED THEM AGAIN TELLING THEM SBC PUMP WENT NO GOODWILL GOODHEART CHANGE OF DEFECTIVE PUMP AND NOW COST ME 2000.00 TO FIX A DEFECTIVE SBC PUMP THAT SHOULD HAD BEEN CHANGED BEFORE I BOUGHT THE CAR, OR CORRECTED ME WHEN I CALLED THEY SHOULD HAVE TOLD ME THERE IS A EXTENDED WARRANTY I WOULD HAVE BROUGHT IT IN THEN! VERY FRUSTRATED WITH MERCEDES BENZ DEALER WHERE I BOUGHT MY CAR HOPE THIS BECOMES A NATIONAL RECALL BEFORE SOMETHING REALLY BAD HAPPENS, MOST PEOPLE 2ND OWNERS ARE PROBABLY HAVE NO IDEA.
Service Brakes
Filed Feb 19, 2018157,000 milesTX
I GOT A MESSAGE ON MY DASHBOARD TO VISIT CAR SHOP FOR BRAKES. THINKING THAT I NEEDED TO REPLACE BRAKES, I DROVE IT FOR A COUPLE OF WEEKS ( I HARDLY DRIVE) AND TOOK IT IN. ONLY TO FIND OUT IT WAS THE HYDRAULIC PUMP THAT WENT OUT AND COULD LEAVE ME WITHOUT ANY BRAKES AT ANY SECOND!! I HAD TO LEAVE IT THERE FOR 4 DAYS AND PAID 1544.
Electrical System1 injured
Filed Feb 5, 2018195,000 milesCA
THERE IS A HIGH LEVEL OF RF BEING EMITTED INSIDE THE CABIN OF THE CAR. THE LEVEL IS SO HIGH IT PUSHES PULSED RF WAVES AGAINST AN ALUMINUM EMERGENCY BLANKET THAT WAS SET UP TO IDENTIFY WHICH DIRECTION IT WAS COMING FROM. THIS METHOD SHOWED IT IS COMING FROM MULTIPLE DIRECTION WITHIN THE CABIN. THIS IS WITH THE ENGINE OFF AND WINDOWS ROLLED UP. ALSO LF L LEAVE THE CAR AND COME BACK WITHIN LESS THAN A MINUTE THE CLIMATE INSIDE WILL KNOCK ME OUT, OR MAKE ME VERY SLEEPY. I HAVE TO IMMEDIATELY GET OUT OF THE CAR AND WALK 50 TO 70 FEET AWAY FROM IT TO STOP THIS FROM HAPPENING IF L CATCH IT IN TIME. MOST OF THE TIME L DO NOT AND SOMEONE IS USING THIS DEFECT TO STEAL ITEMS FROM THE CAR, DESTROY THE INTERIOR AD ALONG WITH A HOST OF ILLEGAL ACTIVITY WHILE L AM PASSED OUT INSIDE.BECAUSE THIS DANGEROUS ACTIVITY HAPPENS 90 PERCENT OF THE TIME THE RF MAY BE REMOTELY CONTROLLED. ALSO L HAVE ALMOST BEEN KNOCKED OUT WHILE DRIVING ON SEVERAL DIFFERENT OCCASIONS. THANKS TO JESUS CHRIST L WAS ABLE TO PULL THE CAR OVER AND RECOVER. IN ADDITION THE RF WILL ISOLATE AND FREEZE DIFFERENT BODY PARTS INDIVIDUALLY SIMILAR TO THE THERAPEUTIC PROCEDURE OF COOL SCULPTING. MULTIPLE POLICE REPORTS HAVE BEEN MADE AND THE DEALERSHIP NOTIFIED. THE CAR MARKER WAS NOTIFIED BY PHONE BUT REFUSE TO HELP.
Electrical System
Filed Feb 5, 2018195,100 milesCA
THE CAR IS BEING HACKED INTO BY MULTIPLE INDIVIDUALS ACROSS TRIPLE CITIES. THE HACKERS ARE ABLE TO LOCK AND UNLOCK THE DOORS, SHIFT GEARS, TURN ON THE CHECK ENGINE LIGHT, CONTROL THE RADIO AND CD PLAYER, OPEN THE HOOD TO STEAL OIL AND CONTROL THE COMPLETE FUNCTIONALITY OF THE CAR. INCLUDING TURNING ON THE CABIN LIGHTS, BLACKING OUT THE ODOMETER ALONG WITH THE FUEL GAUGE, AND SHUTTING THE CAR OFF WHEN DESIRED THIS INCLUDES IN THE MIDDLE OF THE STREET. BECAUSE THEY CAN UNLOCK THE DOORS AND ROLL DOWN THE WINDOWS THEY HAVE ACCESS TO THE HOOD AND GAS DOOR. THIS ALLOWED THEM TO BREAK THE RADIATOR, DAMAGE THE CATALYTIC CONVERTER, AND STEAL GAS. ALSO SINCE THE HACKERS HAVE ACCESS THEY HAVE DESTROYED THE DRIVERS SEAT, CRACK THE WOOD ON THE STEERING WHEEL AND DOOR TRIM, REMOVED THE RIGHT AND LEFT FRONT DOORS, AND DESTROYED THE CENTER ARM REST. THE RF FIELD IS CONTROLLED BY THEM, AND LOUD CRACKING SOUNDS ARE REMOTELY INTRODUCED WHEN THE CAR IS STATIONARY AND KEY REMOVED. THE TELE- AID IS ALSO ACTIVITIES REMOTELY ON OCCASION AS WELL. THE FBI HAS BEEN NOTIFIED NUMEROUS TIMES TO NO AVAIL ALONG WITH THE CAR MAKER WHO TOLD ME NOT TO CONTACT THEM AGAIN. THREE DEALERSHIPS CHECKED OUT THE CAR AND NONE KNEW HOW TO DEAL WITH THE ISSUE. MERCEDES BENZ IN GERMANY WAS NOTIFIED BY EMAI AND SAID MERCEDES USA HAS MY INFORMATION I'M THEIR LEGAL DEPARTMENT. THIS WAS OVER 2 YEARS AGO WITH NO CONTACT FROM THEM REGARDING THIS ISSUE. ALL ATTEMPTS TO REACH THEM BY PHONE VIA CUSTOMER SERVICE HAS FAILED. MULTIPL
Service Brakes
Filed Jan 12, 201865,000 milesNC
TL* THE CONTACT OWNS A 2005 MERCEDES-BENZ E320. WHILE DECELERATING FROM 60 MPH, THE BRAKES FAILED TO ENGAGE. THE BRAKE WARNING INDICATOR ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SENSOTRONIC BRAKE CONTROL (SBC) WAS FAULTY. THE VEHICLE WAS REPAIRED. THE DEALER AND MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE DEALER INFORMATION WAS UNKNOWN. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 65,000. *TT *TR
Air Bags
Filed Jan 8, 201882,000 milesSC
TL* THE CONTACT OWNS A 2005 MERCEDES-BENZ E320. WHEN THE VEHICLE WAS STARTED, THE FRONT PASSENGER AIR BAG WARNING CHIME WAS AUDIBLE. THE CONTACT STATED THAT THE WARNING CHIME CONTINUED UNTIL THE SEAT BELT WAS SECURED EVEN THOUGH THERE WAS NO PASSENGER SEATED IN THE FRONT PASSENGER SEAT. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. MERCEDES-BENZ OF FLORENCE (2199 DAVID H MCLEOD BLVD, FLORENCE, SC 29501, (843) 410-5188) STATED THAT THE VEHICLE NEEDED TO BE DIAGNOSED, BUT DECLINED TO DO SO. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Fuel/Propulsion System
Filed Nov 12, 201744,497 milesNV
IN 2015 WE STARTED TO NOTICE THE SMELL OF GASOLINE FOLLOWING FILLING THE TANK WITH GAS. THE SMELL OF GASOLINE IS SO STRONG THAT WE HAD TO OPEN OUR GARAGE DOORS TO VENT THE FUMES. NO GASOLINE WAS SPILLED DURING REFUELING. THERE IS NO VISIBLE GAS LEAK ON THE GARAGE FLOOR. THE VEHICLE IS A 2005 MERCEDES-BENZ E320 WITH ONLY 44,000 MILES. AFTER RESEARCHING THIS PROBLEM WE DISCOVERED NUMEROUS OTHER OWNERS OF THIS MODEL MERCEDES HAVE EXPERIENCED THE SAME PROBLEM. MERCEDES HAS NO RECALL FOR THIS FUEL FUME DEFECT AND ANY REPAIR IS NOT WITHIN THE ORIGINAL WARRANTY PERIOD. NHTSA ACTION #EA13003 SUMMARY TEST & ANALYSIS BY MERCEDES-BENZ SHOWS NO RISKS OF FIRE OR PASSENGER SAFETY. THIS IS BS AS FUEL FUMES WITHIN AN ENCLOSED AREA, SUCH AS A GARAGE WHERE A NATURAL GAS HOT WATER TANK EXISTS, COULD CAUSE A FIRE. NHTSA NEEDS TO REQUIRE MERCEDES-BENZ TO RECALL THE VEHICLES AFFECTED BY THIS DEFECT.
Vehicle Speed Control
Filed Sep 29, 2017166,000 milesGA
TL* THE CONTACT OWNS A 2005 MERCEDES-BENZ E320. AFTER FUELING THE VEHICLE AND DRIVING 65 MPH, THE CONTACT EXITED THE HIGHWAY. UPON RELEASING THE BRAKE PEDAL AND APPLYING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE PAST 40 MPH. THE VEHICLE STALLED AND ALL POWER WAS LOST. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF MARIETTA (810 COBB PKWY S, MARIETTA, GA 30060 (770) 783-5171), BUT IT WAS NOT DIAGNOSED DUE TO THE AGE OF THE VEHICLE. THE VEHICLE WAS THEN TOWED TO MERCEDES-BENZ OF BUCKHEAD (2799 PIEDMONT RD NE, ATLANTA, GA 30305 (800) 399-3804) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER WAS NOTIFIED AND WAS AWAITING A CALLBACK. THE FAILURE MILEAGE WAS 166,000.
Service Brakes
Filed Sep 29, 2017FL
TL* THE CONTACT OWNS A 2005 MERCEDES-BENZ E320. THE CONTACT STATED THAT WHEN THE DEALER (RBM OF ATLANTA, INC, 7640 ROSWELL RD, ATLANTA, GA 30350, (770) 390-0700) SOLD THE VEHICLE, THE CONTACT WAS NOT INFORMED THAT IT WAS INCLUDED IN A MANUFACTURER SERVICE CAMPAIGN FOR THE SBC PUMP. IN ADDITION, WHILE APPROACHING A STOP, THE VEHICLE STALLED AND A RED WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE POLICE HAD TO ASSIST THE CONTACT WITH COASTING THE VEHICLE OFF THE ROAD DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE DEALER (MERCEDES-BENZ OF SARASOTA, 4754 CLARK RD, SARASOTA, FL 34233, (941) 275-1293) ADVISED THAT THE VEHICLE BE TOWED FOR DIAGNOSTIC TESTING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO SERVICED THE VEHICLE. THE MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM THE CAMPAIGN FOR THE SBC PUMP, STATING THAT THE STATUTE HAD EXPIRED TO RECEIVE THE REPAIR; HOWEVER, THE CONTACT WAS NEVER NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Service BrakesCrash
Filed Sep 14, 2017111,000 milesGA
WHILE DRIVING 2 DAYS AGO (2005 E320) I SUDDENLY GOT A BRAKE WARNING, BRIGHT RED "STOP" 'REDUCED BRAKING POWER DEPRESS BRAKE FULLY' AND THE BRAKE PEDAL GOES TO THE FLOOR WITH LITTLE OR NO STOPPING ACTION, IT WAS VERY SCARY. I WAS ONLY GOING WITH 15-20MPH BUT THERE WAS A RED LIGHT IN FRONT OF ME WHEN THIS HAPPENED. I COULDN'T STOP IN TIME AND HAD TO HIT THE BARRIER TO STOP THE CAR. LUCKILY NO ONE IS INJURED, BUT MY CAR WAS A SERIOUS THREAT TO ME AND OTHERS. I CONTACTED THE MB SERVICE AND IT IS RELATED WITH SBC UNIT AND IT IS OUT OF WARRANTY. THEY WANT $2700 TO FIX THIS ISSUE. I THINK MB NEEDS TO REALIZE THIS ISN'T LIKE THE GLYCOL CONTAMINATION OR SOMETHING NOT THAT SERIOUS, THIS IS A MAJOR PROBLEM IN THE ACTUAL BRAKING SYSTEM OF THE CAR!!! VERY SCARY AND IMAGINE THOSE PEOPLE DRIVING THESE 03-06 E'S, OR 06'S CLS, OR SL'S THAT DON'T KNOW ABOUT THE CHANCES OF THE SYSTEM FAILING AND WHAT TO DO.
Fuel/Propulsion System
Filed Jul 2, 2017135,378 milesCA
8/4/16 VEHICLE HAD STRONG SMELL OF GAS INSIDE AFTER FILLUP. WENT AWAY AFTER HALF FULL. NOTICED RECALL IN ONLINE DOC'S AND TOOK TO MERCEDES OF SAN DIEGO WHERE TANK MOD, CABLE HARNESS, BRACKET, SEAL RINGX2, INSULATION UNDER SEAT WERE REPLACED NO CHARGE UNDER WARRANTY. 6/20/17 VEHICLE QUIT WHEN APPROACHING RESIDENCE. THEN WOULDN'T START BUT CRANKED. SAME SYMPTOMS NEXT DAY. TOWED TO MB SAN DIEGO DIAGNOSED FUEL PUMP COMPONENTS FAILED $1,000 W/NO OFFER TO COVER UNDER RECALL. I FURTHER REVIEWED SAME INTERNET DOC'S WHICH SHOW FUEL PUMPS, FILTERS, FUEL LEVEL SENDERS ARE COVERED UNDER MB 15 YR. UNLTD MILES WARRANTY. WILL CALL SERVICE WRITER IN MORNING TO ADVISE THEY SHOULD COVER REPAIRS, TOW PLUS RENTAL CAR WHILE I WAS RESEARCHNG.
Suspension
Filed Jun 22, 20171,137,872 milesTX
PURCHASE THIS CAR IN FEBRUARY 2017 SMELLS LIKE GAS IS SEEPING OUT FROM SOMEWHERE. STOPPED IN THE MIDDLE OF HIGHWAY. NOW HAVING PROBLEMS WITH STARTING CAR AND AIRBAG SUSPENSION LIGHT IS ON.
Service Brakes
Filed Mar 14, 2017114,000 milesFL
THIS VEHICLE IS EQUIPPED WITH SBC - SENSOTRONIC BRAKE SYSTEM. ROLLING AT CITY SPEED LIMIT, THE BRAKE PEDAL SUDDENLY WENT TO THE FLOOR WITH NO ADVANCED WARNING CAUSING ME TO USE THE TRANSMISSION AND EMERGENCY BRAKE TO BRING THE CAR TO A STOP. SEEMS TO ME TO BE A SERIOUS SAFETY ISSUE WITH A MERCEDES BENZ WHO DON'T WANT TO HAVE ANYTHING TO DO WITH IT IN TERMS OF REPAIR COST
Electrical System
Filed Jan 20, 2017143,000 milesHI
HEADLIGHT AND ENGINE WIRING DETERIORATING BEYOND REPAIR! DANGEROUS AND MAY CAUSE SUDDEN CRASH OR FIRE.,.
Fuel/Propulsion System
Filed Jan 10, 201786,000 milesCA
FUEL SENDING UNIT LEAKING FUEL - STRONG ODOR OF GASOLINE. I SEE THAT MANY OTHER W211 STYLE MERCEDES BENZ OWNERS ARE COMPLAINING ABOUT THE SAME THING. I TOOK IT INTO MY MECHANIC AND HE SAYS THAT THE SENDING UNIT IS LEAKING AND THIS HAS BEEN AN GOING PROBLEM WITH THESE VEHICLE. MERCEDES NEEDS TO RECALL THIS FOR SAFETY REASONS AND DO THE RIGHT THING. PLEASE ADD MY COMPLAINT TO THE PILE OF COMPLAINTS ALREADY RECEIVED BY YOUR AGENCY.
Electrical System
Filed Jan 5, 2017181,514 milesCA
TL* THE CONTACT OWNS A 2005 MERCEDES-BENZ E320. WHILE THE VEHICLE WAS STATIONARY, IT WAS HACKED INTO ELECTRONICALLY. THE BRAKES, AIR BAGS, RADIO, AND ALL OTHER ELECTRICAL FUNCTIONS WERE ABLE TO BE CONTROLLED, INCLUDING THE VEHICLE'S SOFTWARE. THE MANUFACTURER AND DEALER WERE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS 181,514.
Air BagsCrash2 injured
Filed Jan 3, 2017CA
THE DRIVER OF THE MERCEDES WAS TRAVELING EAST ON INTERSTATE 80 IN A RURAL AREA OF CALIFORNIA. THE DRIVER CLAIMS TO HAVE FALLEN ASLEEP WHILE DRIVING THE VEHICLE AND ALLOWED THE VEHICLE TO LEAVE THE SOUTH SIDE OF THE FREEWAY WHILE TRAVERSING A LEFT CURVE IN THE ROADWAY. THE VEHICLE LAUNCHED OFF A SLIGHT DOWNHILL EMBANKMENT SOUTH OF THE ROADWAY AND THE VEHICLE TRAVERSED AN UNDULATED VEGETATIVE AREA PRIOR TO STRIKING A LARGE DIAMETER TREE WITH THE FRONT OF THE VEHICLE. THE IMPACT WAS RIGHT OF THE CENTER OF THE FRONT OF THE VEHICLE. THE DRIVER AND FRONT PASSENGER WERE WEARING THEIR TYPE-2 SAFETY BELTS. AFTER STRIKING THE TREE, THE VEHICLE OVERTURNED ONTO ITS LEFT SIDE AND CAME TO REST ON ITS ROOF. THE DRIVER FRONT AND SIDE-CURTAIN AIRBAGS DEPLOYED AS DID THE FRONT PASSENGER SIDE-CURTAIN AIRBAG. THE FRONT PASSENGER FRONT AIRBAG DID NOT DEPLOY. BOTH OCCUPANTS SUSTAINED MAJOR INJURIES AS A RESULT OF THE COLLISION. THE INVESTIGATING CHP OFFICER OBSERVED THAT THE FRONT PASSENGER FRONT AIRBAG DID NOT DEPLOY AND REQUESTED AN EVALUATION OF THE SYSTEM DUE TO A PERCEIVED POTENTIAL SRS SYSTEM FAILURE. CHP MULTIDISCIPLINARY ACCIDENT INVESTIGATION TEAM (MAIT) EVALUATED THE SYSTEM (SEE INCLUDED MAIT INVESTIGATION). *TR
Fuel/Propulsion System
Filed Dec 16, 2016100,000 milesMD
WHEN FILLING UP THE GAS TANK I SELL GAS AND ODOR FILLS UP THE GARAGE. THE SMELL USUALLY GOES AWAYS WHEN THE CAR HAS BEEN DRIVEN AND GAS TANK IS NOT FULL. THIS WEEK I FILLED THE GAS THE TANK UP AND GAS WAS LEAKING AND COULD NOT PARK IT IN THE GARAGE.
Complaints 1-50 of 231, newest first, reproduced as filed.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 19, 2024. Source: NHTSA Office of Defects Investigation.