Filed Aug 12, 2010215,000 vehiclesMazda Motor Corp
Defect. MAZDA IS RECALLING CERTAIN MODEL YEAR 2007-2009 MAZDA3 AND MAZDA5 VEHICLES MANUFACTURED FROM APRIL 2, 2007 THROUGH NOVEMBER 30, 2008. THESE VEHICLES MAY HAVE A CONDITION IN WHICH A SUDDEN LOSS OF POWER STEERING ASSIST COULD OCCUR AT ANY TIME WHILE DRIVING THE VEHICLE.
Risk. POWER STEERING ASSIST IS SUDDENLY LOST REDUCING THE DRIVER'S ABILITY TO STEER THE VEHICLE AS TYPICALLY EXPECTED, AND INCREASING THE RISK OF A CRASH.
Remedy. MAZDA WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE POWER STEERING PUMP AND LINES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 15, 2010. OWNERS MAY CONTACT MAZDA CUSTOMER ASSISTANCE CENTER AT 1-800-222-5500.
Defect. THULE, INC. IS RECALLING 2,323 OWNER-INSTALLED ROOF-MOUNTED FIT KITS, MODELS 3068 AND 3069, MANUFACTURED BETWEEN JANUARY 1, 2008 AND FEBRUARY 28, 2009 THAT ARE USED WITH THULE PODIUM FOOT PACKS, MODELS 460 AND 460R. THESE FIT KITS WERE SOLD AS AFTERMARKET EQUIPMENT FOR USE ON THE VEHICLES LISTED ABOVE. THE BOLT(S) USED TO SECURE THE FOOT TO THE VEHICLE WAS MANUFACTURED TO A HARDNESS THAT MAY CAUSE THE BOLT(S) TO BE BRITTLE AND POTENTIALLY BREAK UNDER STRESS.
Risk. THIS MAY RESULT IN THE BOLT(S) SNAPPING OFF DURING USE OR WITHOUT A LOAD. THE UNSECURED RACK AND LOAD CAN THEN COME LOOSE WHILE DRIVING CREATING A POTENTIAL ROAD HAZARD, POSSIBLY RESULTING IN A VEHICLE CRASH.
Remedy. THULE WILL MAIL A RETRO FIT KIT ALONG WITH REPAIR INSTRUCTIONS TO OWNERS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 13, 2009. OWNERS MAY CONTACT THULE TOLL-FREE AT 1-800-238-2388.
All 2 campaigns on file, newest first.
What owners reported
Newest filings
Electrical System
Filed Apr 30, 2024AL
Mazda 5 power steering system fails intermittently. The power steering light comes on and steering becomes extremely difficult to steer. Occasionally, the check engine comes on as well and the engine stalls making the situation Also vibration in the steering wheel, and when I mean, the steering logs all the way up it locks all the way up, likes flicker and go out, but then it goes away after a few moments
Steering
Filed Feb 2, 2022IA
Mazda 5 power steering system fails intermittently. The power steering light comes on and steering becomes extremely difficult to steer. Occasionally, the check engine comes on as well and the engine stalls making the situation even more dangerous. The Mazda 5 is available for inspection upon request. My daughters life was put at risk when the steering fails intermittently potentially causing damage to the car, other vehicles, and injury or death of pedestrians. The car has not been repaired or inspected at this point. There is no warning before the power steering fails. The power steering indicator light is illuminated and occasionally also the check engine light when the power steering failure causes the engine to stall as well. The first occurrence of the issue was January 17, 2022, while my daughter was driving the vehicle. The vehicle recall history shows the power steering had been repaired previously for the same issue.
Tires › Tread/Belt
Filed Sep 1, 2021IN
We bought 4 of these tires 1/23/2018. The first failed within 3 months (passenger rear). The tire distributor no longer carried them, so we fit the next best ... a different Primewell. Now, the driver side front tire has developed a bulge where the tread and sidewall meet - similar to the first failure. We cannot drive it and - still - the distributor no longer carries THAT tire. We have - as of 9/1/2021 driven the car a TOTAL of less than 14,000 miles since the purchase. The 50K warranty was ignored in the first failure; and we have been told that it is irrelevant in this second one. The size is 205/50R17 for both - all four. Both tires were continuously losing air and had to start carrying a portable air pump. Just noticed this weekend that the driver side tire was ONCE AGAIN low on air. When I went to fill it, noticed the bulge. Do not know hoe long ot has been there ... just noticed it this weekend.
Steering
Filed Aug 6, 2019179,889 milesGA
TL* THE CONTACT OWNS A 2008 MAZDA 5. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING ASSIST LOST CONTROL AND ALL THE INSTRUMENT PANEL INDICATORS BRIEFLY ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1-2284518588. THE FAILURE MILEAGE WAS 179,889.
Air Bags
Filed May 17, 2019149,000 milesNC
TL* THE CONTACT OWNS A 2008 MAZDA 5. WHEN THE CONTACT STARTED THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 149,000. THE VIN WAS NOT AVAILABLE.
Steering
Filed Jun 21, 2018162,000 milesFL
I BOUGHT 4 KUMHO TIRES SIZED 205 50R17 FOR THIS CAR IN SEPTEMBER OF 2015. IN AUGUST OF 2017, AT ABOUT 25000 MILES ON THE TIRES, ONE OF THEM DEVELOPED WHAT WE LATER LEARNED WAS A BELT SEPARATION. THE SYMPTOMS WERE A SEVERE VIBRATION, AND SEVERE PULL. WE REPLACED TWO OF THE TIRES. 10 MONTHS LATER THE CAR DEVELOPED EXACTLY THE SAME SYMPTOMS, AND IT WAS DISCOVERED THAT ANOTHER OF THE TIRES HAD A BELT SEPARATION. I REPLACED ALL 4 TIRES WITH ANOTHER BRAND. I CALLED KUMHO TO REPORT THE ISSUE, AS THEY CLEARLY HAD A BAD RUN OF TIRES FOR ME TO HAVE TO OUT OF ONE SET. THE PERSON ANSWERING THE PHONE (WARRANTY DEPARTMENT) INSISTED THAT 'BELT SEPARATIONS ARE COMMON', THAT THE RECENT RECALL WAS A "VOLUNTARY RECALL BECAUSE THE ENGINEERS JUST WANTED TO SEE THE TIRES'. I ASKED TO SPEAK TO SOMEONE IN THEIR SAFETY OR ENGINEERING DEPARTMENTS. SHE SAID "WE DON'T HAVE ANYONE LIKE THAT".
Steering
Filed May 11, 2018141,000 milesWI
TL* THE CONTACT OWNS A 2008 MAZDA 5. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING SEIZED AND THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 141,000.
Power Train
Filed Aug 23, 2017IL
2008 MAZDA 5. CONSUMER WRITES IN REGARDS TO SYSTEMIC PROBLEMS WITH VEHICLE TRANSMISSION. *LD THE CONSUMER STATED THE REAR SHOCK MOUNTS AND THE OIL ASSEMBLY HAD TO BE REPAIRED. THE WHEEL RIMS CORRODED INTERNALLY, ALLOWING AIR TO LEAK FROM THE TIRES. THE IGNITION SWITCH AND TRANSMISSION FAILED. UPDATED 08/23/2017*JS
Steering
Filed May 6, 2017IL
STEERING WARNING LIGHT COMES ON STEERING GETS HEAVY
Structure › Body
Filed Jan 11, 2017130,000 milesOH
REAR SLIDING DOORS WILL NOT CLOSE IN COLDER TEMPERATURES THEY OPEN FINE AND THEN WILL NOT CLOSE, MEANING THE DOORS WILL NOT LATCH AND CAN COME OPEN WHILE DRIVING AND WILL NOT LOCK OR ALLOW SETTING THE ALARM FUNCTION WHEN PARKING. HAS HAPPENED MULTIPLE TIMES WHILE COLD,HAVING TWO KIDS THAT RIDE IN THE BACK MY DOORS SHOULD NO COME OPEN ON THE HIGHWAY. *TR
Structure › Body
Filed Dec 19, 2016120,000 milesTX
WHEN TEMPERATURES DROP BELOW FREEZING, REAR SLIDING DOORS HAVE DIFFICULTY LATCHING TO THE POINT WHERE THEY CAN'T BE PROPERLY CLOSED. THIS EXACT ISSUE IS DESCRIBED IN RECALL #06V463000 FOR WHICH MY VEHICLE'S VIN/YEAR IS NOT INCLUDED. I WOULD LIKE MY VEHICLE TO BE INCLUDED IN THIS RECALL SO I CAN HAVE THE ISSUE ADDRESSED BY THE DEALER. *TR
Latches/Locks/Linkages › Doors › Latch
Filed Dec 19, 2016115,000 milesOH
REAR SLIDER DOORS FREEZE SHUT. THERE IS NO WAY TO KNOW THAT THIS PROBLEM IS GOING TO OCCUR UNTIL IT'S ALREADY AN ISSUE. AT THE SAME TIME, THE REAR SLIDER DOOR LATCHING MECHANISM FREEZES IN 'OPEN' POSITION. IF THE DOOR IS ABLE TO BE OPENED AND NOT CLOSED, THE DOOR HAS TO BE TIED SHUT WITH BUNGEES. IF THE DRIVER DOES NOT NOTICE THE OPEN DOOR LIGHT AND THE PASSENGER DOES NOT NOTICE THAT THE DOOR DID NOT CLOSE AND LATCH, THE DOOR WILL SLIDE OPEN WHEN THE CAR IS MOVING. THIS HAPPENED TO MY DRIVER SIDE DOOR IN 2013 AND MY PASSENGER SIDE DOOR ON SATURDAY, DECEMBER 19TH. THE 2006 MAZDA 5 WAS RECALLED FOR THIS SAME REASON (4306K). *TR
Suspension
Filed Aug 4, 2015120,000 milesNH
GOING DOWN THE ROAD AND ALL OF A SUDDEN IT SOUNDS LIKE A ROCK BANGING IN THE REAR DRIVER SIDE WHEEL WELL. IT TURNS OUT TO BE A BROKEN SHOCK MOUNT. THIS IS THE SECOND ONE THAT HAS BROKEN. ONE BROKE AT ~80,000 MILES AND NOW THIS AT ~120000. SEARCH THE INTERNET AND IT IS A KNOWN PROBLEM.
EngineFire
Filed May 29, 2015166,000 milesLA
TL* THE CONTACT OWNED A 2008 MAZDA 5. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER HEARD A BANG SOUND NEAR THE FRONT END OF THE VEHICLE AND PULLED OVER TO THE SIDE. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED FLAMES UNDER THE HOOD. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. A POLICE REPORT WAS FILED AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE FIRE DEPARTMENT DID NOT KNOW THE CAUSE OF THE FIRE. THE VEHICLE WAS DESTROYED AND TOWED TO A PRIVATE TOW COMPANY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 166,000.
Electrical System
Filed Jan 15, 201566,000 milesTX
THIS IS WHAT IS GOING ON WITH MY CAR. I ALMOST HAD AN ACCIDENT BECAUSE OF THE POWER STEERING ASSIST IS SUDDENLY LOST BY REDUCING MY ABILITY TO STEER THE VEHICLE. MAZDA SAID THERE WAS NO RECALL ON MY CAR SO THEY CANT HELP ME. MAZDA IS RECALLING CERTAIN MODEL YEAR 2007-2009 MAZDA3 AND MAZDA5 VEHICLES MANUFACTURED FROM APRIL 2, 2007 THROUGH NOVEMBER 30, 2008. THESE VEHICLES MAY HAVE A CONDITION IN WHICH A SUDDEN LOSS OF POWER STEERING ASSIST COULD OCCUR AT ANY TIME WHILE DRIVING THE VEHICLE. CONSEQUENCE: POWER STEERING ASSIST IS SUDDENLY LOST REDUCING THE DRIVER'S ABILITY TO STEER THE VEHICLE AS TYPICALLY EXPECTED, AND INCREASING THE RISK OF A CRASH. *TR
Seat Belts
Filed Sep 7, 201476,000 milesNC
REAR SEATBELT JAM AND WILL NOT UNLATCHED. SEATBELT LOCKUP AND CHILD WAS LOCK IN BELT AND HAD TO BE CAREFULLY PULLED FROM SEAT. SEAL BELT IS LOCK TO SEAT. CANNOT USED EXISTING BELT. *TR
Vehicle Speed Control
Filed Jul 10, 201496,000 milesMD
I WAS DRIVING MAZDA 5 AND STOPPED FOR TRAFFIC LIGHT AS IT WAS RED. AS THE LIGHT TURNED GREEN, I MOVED MY FOOT FROM BRAKE TO ACCELERATOR PADDLE, THE CAR STARTED GOING IN REVERSE DIRECTION. I IMMEDIATELY APPLIED BRAKES, I TRIED TO ACCELERATE AGAIN AND AGAIN THE CAR WAS GOING IN REVERSE. NO I DID NOT HAVE MY CAR ON REVERSE GEAR, THE CAR WAS ON "D" DRIVE ALL THE TIME. I TURNED OFF THE CAR AND RESTARTED THE CAR AGAIN AND OUT THE CAR ON "D" AND AGAIN THE CAR WENT ON REVERSE. I TRIED THIS PROCESS AGAIN, THIS TIME ALL THE CAR DASHBOARD LIGHTS CAME ON AND CAR DID NOT START. I IMMEDIATELY CALLED 911, ON 5TH JULY (SUNDAY) AROUND 3:00PM. MY CALL DETAILS CAN BE RECEIVED. I TOWED MY CAR TO DEALERSHIP AND THEY ARE SUGGESTING ENGINE FAILURE. THE CAR CAN NO WAY HAVE ENGINE FAILURE. IF IT WAS ENGINE FAILURE HOW CAN THE CAR GO ON REVERSE? I AM THANKFUL TO GOD THAT I DID NOT HIT THE CAR BEHIND I HAD A 4 YEAR OLD CHILD IN MY CAR. THIS IS A SERIOUS ISSUE WITH THIS CAR. I WOULD SUGGEST PEOPLE ARE AWARE OF THIS MAJOR ISSUE AS THIS CAN LEAD TO MAJOR ACCIDENTS. ALSO, I GOT IT SERVICED 3 MONTHS BACK AND NO ISSUE WAS IDENTIFIED. I LIKE MAZDA 5 MINI VAN I HAVE BEEN DRIVING FOR ABOUT 4 YEARS BUT THIS INCIDENT HAS GREAT SETBACK ABOUT MAZDA IN MY MIND. I ALSO HAVE MAZDA CX-7 THAT I AM SO SCARED TO DRIVE. I CAN NEVER IMAGINE THE CAR GOING INTO REVERSE WHILE IN DRIVE MODE. THIS IS LIFE THREATENING DEFECT IN THE CAR. THANK YOU AND GOD BLESS YOU. P.S. THE VEHICLE SPEED WAS BETWEEN 0-5 MPH, THE SPEED WHEN YOU TA
Suspension
Filed Feb 1, 201390,000 milesVA
MAZDA5 2008 WEARING INSIDE OF TIRES PREMATURELY AND CUPPING. OUTSIDE EDGE OF TIRES REPORTED TO STILL HAVE 15000 MILES LEFT OF USE. SECOND SET OF TIRES PURCHASED WITH SAME PROBLEM. GRINDING NOISE EVERY TIME DEALER ROTATED AND ALIGNED THE TIRES EVERY 5K MILES DURING OIL CHANGE. I WAS ACCUSED OF NOT ROTATING TIRES ENOUGH; HOWEVER, NOW THEY ADMIT THE ALIGNMENT IS A COMMON PROBLEM WITH MAZDA5. DEALER ONLY RECOMMENDS I GET A "SPECIAL" GERMAN ENGINEERING STYLE ALIGNMENT THAT COSTS $89 EVERY 10K MILES. I AM FORCED TO PAY FOR THEIR POOR DESIGN. *TR
Steering
Filed Jan 18, 201360,000 milesOH
TL* THE CONTACT OWNS A 2008 MAZDA MAZDA5. THE CONTACT STATED THAT ALL FOUR TIRES WERE WEARING EXCESSIVELY DUE TO THE FACTORY SPECIFICATIONS OF THE ALIGNMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND COULD NOT PROVIDE ANY ASSISTANCE TO THE CONTACT. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Visibility
Filed Jun 27, 201218,549 milesFL
NOTICED THE SEAL THAT SECURES THE WINDOW TO THE FRAME OF THE VEHICLE HAS AN 1/8 INCH OPENING, A BREAK IN THE SEAL LINING. ON A RECENT ROAD TRIP, IN MAY, DRIVER AND PASSENGER HEARD THIS POPPING NOISE, WE THOUGHT THAT SOMETHING WAS HITTING THE CAR TOP, APPARENTLY NOT, AS THE RIGHT WINDOW SEAL IS FURTHER STRETCHED OUT AND A BREAK HAS NOW OCCURRED. I AM CONCERNED THAT UNDER CONSISTENT USE AND PRESSURE THAT THE OPENING WILL CONTINUE TO STRETCH OUT EVEN FURTHER AFFECTING THE WINDSHIELD SECURITY AND THE DRIVER. MY MILEAGE IS LIMITED AND VERY LOW AT THIS TIME BUT VERY CONCERNED FOR SAFETY PURPOSES. *TR
Engine
Filed Jun 25, 201272,000 milesNJ
MY HUSBAND WAS DRIVING THE CAR ON THE HIGHWAY AND THE CAR BEGAN TO STALL AND SLOW DOWN SUDDENLY. THE CAR'S HEAT INDICATOR LIGHT WENT ON HIGH AND THEN WENT TO COLD. HE COULD NOT DRIVE THE CAR PAST 45 MILES. WHEN MY HUSBAND EXITED THE RAMP OFF THE HIGHWAY THE CAR SHUT DOWN COMPLETELY. THE INCIDENT COULD POTENTIALLY PUT MY HUSBAND IN A DEADLY ACCIDENT HAVING HAD STALLED AND STOPPED ON A HIGHWAY WITH CARS SPEEDING BEHIND HIM. WE WERE TOLD BY A MAZDA DEALER THAT WE ARE RESPONSIBLE FOR REPLACING THE ENGINE WHICH APPARENTLY BLEW. THEY CLAIM THE ENGINE HAD NO OIL, BUT WE KNOW THE CAR SHOULD HAVE HAD OIL. NO CHECK OIL LIGHT EVER CAME ON. IN ADDITION, THIS CAR STALLED WHILE I WAS DRIVING ON THE HIGHWAY 6 MONTHS AFTER WE PURCHASED THE CAR. THAT TIME I WAS ABLE TO PULL OVER TO THE SLOW LANE AND DRIVE IT SLOWLY AS THAT TIME IT ALSO DID NOT ALLOW ME TO DRIVE PAST 45 MILES. THE DEALER FIXED THE PROBLEM STATING THAT IT WAS THE TRANS CONTROL MODULE THAT WAS DEFECTIVE. EARLIER THIS MONTH THE CAR BEGAN TO STALL AGAIN WHILE I WAS DRIVING ON THE HIGHWAY ONCE MORE, THE MECHANIC SUGGESTED TO REPLACE THE TRANSMISSION. I FAILED TO MENTION THAT A FEW MONTHS AFTER BUYING THE CAR THE AIR BAG LIGHT WOULD COME ON INDICATING THAT IT WAS NOT WORKING. WE EXPECTED ALL THE TROUBLES WITH THE CAR TO BE ELECTRICAL, BUT EITHER WAY THESE PROBLEMS COULD HAVE CAUSED OUR LIVES. *TR
Suspension
Filed Jan 18, 201246,000 milesMA
TL* THE CONTACT OWNS A 2008 MAZDA MAZDA5. THE CONTACT HEARD A KNOCKING COMING FROM THE FRONT END OF THE VEHICLE WHEN ACCELERATING. THE DEALER INFORMED THE CONTACT THAT BOTH THE STRUTS AND SHOCKS WERE FRACTURED, LEAKING AND NEEDED TO BE REPLACED. THE CONTACT SENT THE MANUFACTURER AN EMAIL AND WAS AWAITING A RESPONSE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 51,000 AND THE FAILURE MILEAGE WAS 46,000.
TL* THE CONTACT OWNS A 2008 MAZDA 5. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH WHEN A TIRE SUDDENLY BECAME FLAT. THE VEHICLE WAS INSPECTED BY A DEALER WHO ADVISED HIM THAT THE VALVE STEM WAS FRACTURED AND CAUSED THE FLAT TIRE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 48,000.
Steering
Filed Mar 8, 201167,000 milesCA
TOOK CAR IN DUE TO RECALL NOTICE FOR POWER STEERING FAILURE FOR REPLACEMENT PART. NEW PART INSTALLED WAS DEFECTIVE AND RESULTED IN LOSS OF STEERING ABILITY. *TR
Visibility
Filed Jan 10, 201146,000 milesCA
THE GLASS PANEL OF 2008 MAZDA5 MOONROOF EXPLODED ON HIGHWAY WITH NO APPARENT REASON. LUCKILY THE INSIDE COVER WAS IN PLACE AND NOT MANY BROKEN PIECES FELL DOWN FROM THE GAP. AFTER A SEARCH ON THE INTERNET, THE ISSUE SEEMS NOT UNCOMMON AMONG MAZDA CARS AND MINIVANS. *TR
Steering
Filed Aug 28, 201017,789 milesCA
ON 8/24/10 I WAS DRIVING IN SF CITY TRAFFIC AS I NEARED AN INTERSECTION, MY POWER STEERING ON MY 2008 MAZDA 5 FAILED. I PULLED OVER INTO A RED ZONE, BARELY OUT OF TRAFFIC, AND TURNED OFF THE CAR. I READ THE MANUAL AND IT SUGGESTED TURNING THE CAR ON AGAIN. I DID BUT THE STEERING LIGHT REMAINED ON. I MOVED THE CAR (WITH DIFFICULTY AND NO SMALL AMOUNT OF STRESS) TO A SAFER LOCATION. I CALLED MAZDA AND THEY CAME AND TOWED THE CAR TO THE DEALERSHIP. THEY REPAIRED THE CAR IN 4 DAYS TIME. THEY TOLD US THEY WERE "ABOUT" TO SEND OUT RECALL NOTICES ON THE MAZDA 5. THE NEXT DAY (8/25) I READ IN THE NY TIMES AUTO SECTION THAT THE MAZDA CORP. IN JAPAN HAD KNOWN ABOUT THIS POWER STEERING FAILURE FOR 2 YEARS. THIS SEEMS INCREDIBLE TO ME, GIVEN THAT THE CAR IS BARELY 2 YEARS OLD. LUCKILY NOTHING HAPPENED BUT 5 MINUTES BEFORE I HAD BEEN ON THE FREEWAY GOING 55 MILES AN HOUR. WHAT WOULD HAVE HAPPENED IF THE POWER STEERING HAD GONE OUT THEN? *TR
Suspension › Rear
Filed Aug 27, 2010CA
MAZDA 5 - 2008 SHOCKS AND STRUTS CAUSES CAR UNBALANCED AND DAMAGING RUBBERS (BETWEEN SHOCK AND FRAME) TO CAUSE NOISES. THIS ALSO DAMAGES THE TIRES AND TIRE ALIGNMENT. *TR
Steering
Filed Aug 26, 201022,999 milesMA
LOSS OF POWER STEERING TWO TIMES ON MY MAZDA 5. *TR
SteeringCrash3 injured
Filed Aug 16, 201026,400 milesCA
FIRST INCIDENT, POWER STEERING WAS LOST WHILE MAKING A U-TURN. WARNING LIGHT ILLUMINATED. REGAINED POWER AFTER HALF AN HOUR. SECOND INCIDENT, ATTEMPTED TO AVOID A SWERVING CAR, BUT STEERING WHEEL LOCKED UP AND COULD NOT CONTROL VEHICLE. ENDED UP SPINNING OUT AND CRASHED INTO ANOTHER CAR AND THE CENTER MEDIAN. *TR
Steering
Filed Jul 29, 201047,180 milesVA
POWER STEERING FAILED THREE TIMES YESTERDAY. DASH LIGHT CAME ON AND STEERING GOT VERY HEAVY ALTHOUGH I WAS ABLE TO MUSCLE THE CAR THROUGH TURNS. DAY WAS VERY HOT AND WE WERE DRIVING IN AN URBAN ENVIRONMENT. I DID WHAT THE OWNERS' MANUAL SAID - STOPPED AND SHUT OFF THE CAR, WAITED A FEW SECONDS AND RESTARTED THE CAR. IN TWO OUT OF THE THREE INSTANCES THE POWER STEERING LIGHT HAD GONE OUT AND THE POWER STEERING WAS WORKING. IN THE OTHER INSTANCE THE LIGHT DID NOT GO OUT AND THE POWER ASSIST WAS NOT WORKING. THE CAR IS WORKING OKAY NOW AND I AM NOT SURE IF OR WHEN THIS MIGHT OCCUR AGAIN. BECAUSE OF THE DRIVING SITUATION AT THE TIME AND BECAUSE I AM AN EXPERIENCED DRIVER THIS DID NOT PRESENT A GRAVE SAFETY ISSUE; HOWEVER, HAD I BEEN DRIVING FASTER AND THE ROAD CONDITIONS BEEN POOR IT COULD HAVE BEEN CATASTROPHIC. *TR
Steering
Filed Jul 4, 2010WA
MAZDA 3 AND 5 POWER STEERING FAILURE. THIS IS CURRENTLY COVERED BY MAZDA TSB: 06-002/09 I THINK MAZDA SHOULD ISSUE A RECALL FOR THE AFFECTED PARTS. LOSS OF POWER STEERING CAN BE VERY DANGEROUS FOR PEOPLE WITH LIMITED PHYSICAL STRENGTH. *TR
Steering
Filed Jul 3, 201051,615 milesVA
WHILE I WAS DRIVING MY 2008 MAZDA 5 IN LATE MARCH 2010, THE POWER STEERING STOPPED WORKING. THE PROBLEM PERSISTED UNTIL WE GOT IT FIXED. THE MECHANIC GAVE THE FOLLOWING DIAGNOSTIC, 'C1099 POWER STEERING CIRCUIT FAULT HYDROELECTRIC POWER STEERING PUMP INTERMITTENTLY SHUTS DOWN. MAZDA TSB REFERENCES THIS ISSUE. RECOMMEND PERFORM TSB PER MAZDA AND REEVALUATE.' THE REPAIR COST AROUND $1,000. *TR
Vehicle Speed ControlCrash
Filed Jul 2, 201018,500 milesTN
I WAS PULLING INTO A HOTEL PARKING LOT WHICH HAPPENED TO BE A STEEP SLOPE. I STOPPED MID WAY UP THE HILL TO SEE WHERE I NEEDED TO CHECK IN AND PARK. WHEN I TOOK MY FOOT OFF OF THE BRAKE, I STARTED ROLLING BACKWARDS. I PUSHED THE ACCELERATOR BUT NOTHING HAPPENED, MY CAR CONTINUED TO ROLL BACKWARDS. I PUSHED THE BRAKE PEDAL BUT IT WOULDN'T ALLOW ME TO PUSH IT DOWN. IT WAS STUCK. THEN MY CHECK ENGINE LIGHT CAME ON AS WELL AS MY BRAKE LIGHT. AS I REACHED FOR THE EMERGENCY BRAKE MY CAR STOPPED BECAUSE I RAN INTO A LIGHT POST AND A TREE DAMAGING MY CAR. I WAS ABLE TO GET THE CAR INTO PARK AND SHUT OFF THE ENGINE. I TURNED THE CAR BACK ON AND THE LIGHTS WERE NO LONGER ON. I WAS ABLE TO DRIVE IT AND PARK IT. I ASSESSED THE DAMAGE WHICH WERE BOTH REAR QUARTER PANELS WERE DAMAGED AS WELL AS A FEW DENTS AND SCRATCHES. SINCE IT WAS THE WEEKEND I WAITED TILL MONDAY MORNING TO CALL MY DEALERSHIP. THEY SAID THEY WOULDN'T TOUCH IT WITHOUT ME REPORTING IT TO MAZDA CORP. FIRST. I CALLED MAZDA AND EXPLAINED WHAT HAPPENED. THEY TOLD ME I WOULD HAVE TO RUN IT THROUGH MY INSURANCE COMPANY SINCE THERE WAS DAMAGE TO MY CAR. I CALLED MY INSURANCE COMPANY THE NEXT MORNING AND REPORTED IT. I HAD TO PAY MY DEDUCTIBLE PLUS SOME MONEY FROM MY INSURANCE COMPANY TO GET IT FIXED. I ASKED FOR MAZDA TO CHECK THE EVENT DATA RECORDER TO SEE WHY THIS HAPPENED. I'M NOT SURE IF THIS WAS DONE BECAUSE IT SOUNDED LIKE THEY ONLY CHECKED THE DIAGNOSTICS AND SAID THERE WAS NOTHING WRONG WITH MY CAR. I DON'T BELIEVE I SHO
Steering
Filed Jun 30, 201049,000 milesVA
2008 MAZDA5 POWERSTEERING PUMP SHUTS DOWN WHEN HOT, MAZDA KNOWS ABOUT THE PROBLEM AND REFUSES TO RECALL. DANGEROUS FOR SMALL OR WEEK DRIVERS. HAS OCCURRED 2 TIMES ON ME IN AFTER SITTING IN TRAFFIC. INTERNET SEARCH REVEALS LOTS OF COMPLAINTS. *TR
Steering
Filed Jun 29, 201041,000 milesAL
POWER STEERING FAILURE AT LOW SPEED, POWER STEERING LIGHT COMES ON. AFTER RESTART FUNCTIONED NORMALLY. *TR
Steering
Filed Jun 18, 201057,000 milesMI
THE ENGINE ON MY MAZDA5 WAS RUNNING AT IDLE SPEED FOR APPROXIMATELY 10-15 MINUTES ON A WARM DAY. IN PULLING OUT OF THE PARKING LOT, THE POWER STEERING FAILED COMPLETELY AND THE WARNING LIGHT CAME ON. IN RESEARCHING WITH OTHER OWNERS, I REALIZED THAT THIS IS A PERVASIVE PROBLEM. *TR
Steering
Filed Jun 2, 201039,000 milesNY
TL*THE CONTACT OWNS A 2008 MAZDA 5. THE CONTACT STATED THAT ON MAY 7, 2010, THE POWER STEERING FAILED AND SHE HAD TO USE THE MANUAL STEERING POWER. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE THE CONTACT WAS INFORMED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CONTACT CALLED THE DEALERSHIP AND WAS TOLD THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000. THE CURRENT MILEAGE WAS APPROXIMATELY 41,000.
Steering
Filed May 29, 20104,000 milesTX
2008 MAZDA5 - 40K MILES AFTER IDLING IN PARKING LOT FOR APPROX 20 MINS, PUT CAR IN DRIVE AND ATTEMPTED TO LEAVE. POWER STEERING LIGHT ILLUMINATED, WIFE COULD NOT TURN WHEEL AT ALL. TURNED OFF CAR. I ARRIVED 10 MINS LATER AND WAS ABLE TO OPERATE THE STEERING WITH DIFFICULTY. *TR
Steering
Filed May 26, 201015,700 milesNY
2008 MAZDA 5 POWER STEERING FAILURE. NORMAL DRIVING CONDITIONS AND POWER STEERING FAILED DURING OPERATION AT HIGHWAY SPEED. POWER STEERING FLUID FINE AND NO OTHER PHYSICAL SIGNS APPARENT TO CAUSE FAILURE. POWER STEERING RESUMED ONCE THE CAR WAS TURNED OFF AND THEN ON AGAIN. *TR
Steering
Filed May 26, 201019,718 milesOH
POWER STEERING FAILURE. NORMAL MIXED DRIVING, HIGHWAY & CITY STOP & GO, WHILE WAITING IN A DRIVE THRU FOR COFFEE, STEERING WHEEL BECAME ALMOST IMMOVABLE, WOULD STILL TURN TO NORMAL LIMITS BOTH RIGHT & LEFT, HOWEVER THE EFFORT REQUIRED WAS VERY HIGH. RETURNED CAR TO DEALER UNDER WARRANTY NOTICING THAT STEERING EFFORT REMAINED CONSTANT THROUGHOUT THE DRIVE. EFFORT REQUIRED WAS NOT DEPENDENT ON SPEED, OR DIRECTION. *TR
Steering
Filed May 12, 201074,900 miles00
I WAS ABOUT TO PARALLEL PARK IN REVERSE AND THE POWER STEERING DIED. A LIGHT SHOWED UP ON THE DASHBOARD INDICATING THE SAME. BECAUSE IT WAS A BUSY STREET A BUNCH OF CARS AND BIKE RIDERS WERE BACKING UP BEHIND ME. I MUSCLED THE CAR INTO THE SPOT WITHOUT THE POWER STEERING. WHEN I SHUT THE CAR OFF AND RESTARTED IT, THE POWER STEERING WORKED AGAIN. *TR
Steering
Filed May 1, 201040,518 milesOR
CAR WAS IDLING IN THE GARAGE FOR ABOUT 20 MINUTES, WHEN I WENT TO BACK IT OUT OF THE GARAGE THE STEERING RESPONSE WAS EXTREMELY HEAVY (E.G. NO POWER STEERING) AND THE POWER STEERING WARNING LIGHT ON THE DASHBOARD WAS ON. I DROVE WITHOUT POWER STEERING -- VERY DIFFICULT -- FOR ABOUT 10 MINUTES -- THEN CAME HOME, TURNED OFF THE ENGINE, AND LET THE CAR COOL. AFTER COOLING OFF THE POWER STEERING RETURNED AND THE WARNING LIGHT NO LONGER CAME ON. VARIOUS ONLINE FORUMS INDICATE THIS IS A PERSISTENT PROBLEM WITH MAZDA 3S AND 5S, AND THAT THE PROBLEM HAS OCCURRED TO MANY VEHICLE OWNERS WHILE DRIVING. MAZDA HAS ISSUED A TSB, BUT HAS NOT ISSUED A RECALL. SEE: [BEGIN TECHNICAL SERVICE BULLETIN] TSB: 06-002/09 2007-2009 MAZDA3 AND 2007-2009 MAZDA5 - HEAVY STEERING EFFORT WITH POWER STEERING MALFUNCTION INDICATOR LAMP ON AND DTC C1099 APPLICABLE MODEL(S)/VINS 2007-2009 MAZDA3 VEHICLES (NOT INCLUDING MAZDASPEED3) WITH VINS BELOW (PRODUCED BETWEEN APRIL 1, 2007 AND NOVEMBER 4, 2008) '2007-2008 JM1BK****** 742201 - 880507 '2008-2009 JM1BK****** 100002 - 251982 2007-2009 MAZDA5 VEHICLES WITH VINS JM1CR***** 155672 - 349055 (PRODUCED BETWEEN PRODUCED BETWEEN APRIL 1, 2007 AND NOVEMBER 4, 2008) DESCRIPTION SOME CUSTOMERS MAY FEEL THAT THE STEERING EFFORT IS HARD OR HEAVY WITH POWER STEERING MALFUNCTION INDICATOR LAMP ILLUMINATION AND DTC C1099 [ELECTRO HYDRAULIC POWER ASSIST STEERING (EHPAS)] STORED IN MEMORY. THIS PROBLEM IS CAUSED BY CONTAMINATION OF THE SYSTEM FROM SUCH THINGS AS CORROSION GE
Steering
Filed Apr 20, 201050,000 milesMN
I OWN A 2008 MAZDA 5 WITH JUST OVER 50,000 MILES ON IT. I TRAVEL IN SALES, SO I AM PUT QUITE A FEW MILES ON PER YEAR. IN THE PAST MONTH I HAVE EXPERIENCED 3 OCCASIONS WHERE UPON STARTING MY CAR, THE POWER STEERING LIGHT COMES ON AND THERE IS NO POWER STEERING. EACH TIME, I PUT THE CAR IN PARK AND RESTART AND THE LIGHT GOES OUT AND THE POWER STEERING RETURNS. HEAT SEEMS TO PLAY AN ISSUE IN THIS. ALSO, THE POWER STEERING WILL NOT RESET AFTER RESTARTING THE CAR UNLESS THE AIR CONDITIONING IS FIRST SHUT OFF. THERE IS A SECTION IN THE OWNERS MANUAL THAT ADDRESSES WHAT TO DO IF THE POWER STEERING LIGHT COMES ON AND THE POWER STEERING FAILS TO RESPOND. THIS WOULD INDICATE TO ME THAT MAZDA HAS SEEN THIS OCCUR. AS SOMEONE WHO WAS IN THE AUTOMOTIVE INDUSTRY FOR OVER 30 YEARS, I HAVE NO CLUE WHY A AUTO MANUFACTURER WOULD ADD ELECTRONICS TO A POWER STEERING SYSTEM. I HAVE CONTACTED MY LOCAL MAZDA DEALER AND THEY TOLD ME THAT THEY HAVE SEEN THIS PROBLEM BEFORE. APPARENTLY, IT COULD BE THE PUMP OR THE HOSES TO THE STEERING RACK AND NATURALLY THE WARRANTY ENDS AT 36,000 MILES. I KNOW PUMPS RUN OVER $ 650.00 WHICH DOES NOT INCLUDE LABOR. I AM 58 YEARS OLD AND HAVE NEVER HAD TO REPLACE THE POWER STEERING ON ANY VEHICLE, ESPECIALLY ONE WITH SUCH LOW MILEAGE. NEEDLESS TO SAY I AM NOT PLEASED. *TR
Steering
Filed Apr 13, 201023,580 milesGA
2008 MAZDA5 LOST POWER STEERING WHILE DRIVING. PS LIGHT CAME ON. PULLED OVER AND TURNED CAR OFF. WAITED WITH ENGINE OFF FOR 30 MINUTES. PS RESTORED AFTER ENGINE TURNED BACK ON. *TR
Service Brakes, HydraulicCrash1 injured
Filed Apr 12, 201025,143 milesGA
TL*THE CONTACT OWNS A 2008 MAZDA5. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH. THE BRAKE PEDAL WAS APPLIED WITH EXCESSIVE FORCE AND THE ANTILOCK BRAKE SYSTEM FAILED TO ACTIVATE. THE VEHICLE CONTINUED TO ACCELERATE AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT SUSTAINED INJURY TO HIS RIGHT FOOT. THE VEHICLE WAS TOWED TO A BODY SHOP. THE ENTIRE FRONT END OF THE VEHICLE WAS DAMAGED. THERE WAS DEPLOYMENT OF THE AIR BAGS DURING THE CRASH. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WILL BE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,143.
Steering
Filed Apr 8, 201016,800 milesPA
THE POWER STEERING ON THE MAZDA 5 FAILS - NO STEERING AND LIGHT COMES ON. *TR
Steering
Filed Apr 7, 20103,000 milesVA
TL*THE CONTACT OWNS A 2008 MAZDA5. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE IDENTICAL FAILURE OCCURRED EIGHT MONTHS AFTER THE FIRST OCCURRENCE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE. THE VEHICLE HAD NOT BEEN REPAIRED WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 3,000. THE VIN WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 15,800.
Steering
Filed Apr 7, 201039,000 milesMD
WE WERE DRIVING FROM REAGAN AIRPORT TO KENSINGTON, MARYLAND. WHILE CHANGING LANES ON I-495, THE POWER STEERING GAVE OUT ON OUR MAZDA5 WITH 39K MILES ON IT. WE WERE ABLE TO DRIVE HOME WITH GREAT EFFORT. WE TOOK THE CAR TO THE MAZDA DEALERSHIP AND THEY KNOW ABOUT THIS PROBLEM, THAT IT IS TYPICAL FOR MAZDA5S. *TR
Steering › Hydraulic Power Assist › Pump
Filed Apr 6, 201014,428 milesNY
TL*THE CONTACT OWNS A 2008 MAZDA 5. WHILE DRIVING AT APPROXIMATELY 10 MPH AND ATTEMPTING TO PARK, THE POWER STEERING LIGHT ILLUMINATED. THE DRIVER STATED THAT IT BECAME VERY DIFFICULT TO STEER AT THAT POINT. SHE WAS ABLE TO MANEUVER THE VEHICLE TO A SAFE AREA AND TURN IT OFF. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE SHE WAS INFORMED THAT THE FAILURE WAS CAUSED BY A DEFECTIVE POWER STEERING PUMP. HE CALLED THE MANUFACTURER AND COMMUNICATED THE FAILURE. THE CONTACT HAD PLANNED TO HAVE THE VEHICLE REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE 14,428.
Complaints 1-50 of 67, newest first, reproduced as filed.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Aug 12, 2010. Source: NHTSA Office of Defects Investigation.