2014 Mazda CX-5 complaints

ON 3/31/2014 I TEST DROVE A 2014 MAZDA CX5 AT A NEARBY DEALER. WHEN COMING UP AN ONRAMP TO A 4 LANE DIVIDED HIGHWAY THE CAR LOST ALL POWER. ROADS WERE DRY WITH GOOD VISIBILITY. THE ENGINE WAS RUNNING BUT NO POWER WAS TRANSFERRED TO THE WHEELS. PRESSING THE ACCELERATOR HAD NO EFFECT. I WAS ATTEMPTING TO MOVE OUT OF TRAFFIC AS I WAS ALMOST STOPPED WHEN THE POWER RETURNED. THIS WAS NOT A HESITATION IT WAS A TOTAL LOSS OF POWER AND HAD I BEEN IN NOSE TO TAIL CITY DRIVING I WOULD HAVE CAUSED AN ACCIDENT. BELIEVING THAT THIS WAS A DEFECT IN THIS PARTICULAR CAR I BOUGHT A DIFFERENT CX5. THE CAR PERFORMED FLAWLESSLY FOR ABOUT 60 MILES, BUT TWO DAYS LATER I HAD AN INCIDENT JUST LIKE THE ONE DESCRIBED PREVIOUSLY, THIS TIME ON A US HIGHWAY WHERE I DID HAVE TO MOVE ONTO THE SHOULDER AND STOP. CONDITIONS AGAIN WERE AS DESCRIBED ABOVE. THIS TIME THE INCIDENT WAS MORE EXTENDED WITH TWO MORE LESS SEVERE INCIDENTS BEFORE I ARRIVED HOME. I CONTACTED THE DEALER AND ASKED THEM TO COME TO PICK UP THE CAR AS I DID NOT FEEL SAFE DRIVING IT. THEY WERE NOT ABLE TO REPLICATE THE PROBLEM AND ANALYSIS SHOWED NO REMARKABLE CODES. I FINALLY DISSOLVED THE DEAL FEELING THAT I COULD NEVER FEEL SAFE AND SECURE IN THIS VEHICLE. THE FACT THAT IT OCCURRED IN TWO DIFFERENT VEHICLES WAS TOO MUCH FOR ME TO TRUST THIS MODEL. I PURCHASED A DIFFERENT BRAND. IF THIS IS IN FACT IS A TRANSMISSION FAILURE IT IS SURE TO CAUSE AN ACCIDENT IN THE FUTURE. *TR

WIPERS FREEZE IN RESTING PLACE DURING INTERMITTENT USE IN FREEZING WEATHER. THE DEFROSTER MELTS SNOW ON WINDSHIELD, BUT DOES NOT ADEQUATELY WARM THE WIPER RESTING PLACE. THE RESULT IS THAT, WHEN USED, THE WIPERS GET WET AND WHEN THEY RETURN TO THEIR RESTING POSITION THEY FREEZE TO THE WINDSHIELD. DRIVER MUST STOP AND EXIT VEHICLE TO FREE WIPERS TO GET THEM TO WORK. THE PROBLEM HAPPENS WITH VEHICLE AT NORMAL OPERATING TEMPERATURE WITH DEFROSTER AT MAXIMUM TEMPERATURE AND FAN SETTING. THIS IS A SAFETY HAZARD BECAUSE OF REDUCED VISIBILITY, AND THE HAZARDS ASSOCIATED WITH ROADSIDE STOPS DURING WINTER DRIVING CONDITIONS. *TR

I DON'T RECALL THE EXACT DATE, BUT IT WAS DURING THE WINTER OF 2013/2014 (I THINK IT WAS THE 1/30/14 SNOW STORM). THE SNOW WAS COMING DOWN HEAVY AND WET AND MY DEFROSTER AND WIPERS COULD NOT KEEP THE WINDOW CLEAR OF ICE BUILD UP AS I WAS DRIVING TO WORK. THE ICE BUILD UP STARTED IN THE LOWER LEFT CORNER AND QUICKLY BUILT ITS WAY UPWARDS WHERE IT WAS COVERING THE WINDOW IN MY LINE OF SITE. AS IT BUILT UP HIGHER, I STRUGGLED TO SEE CLEARLY OUT OF THE WINDOW. MY SPEED DRIVING TO WORK THIS DAY PROBABLY RANGED FROM 30 TO 35 THAT DAY. I HAVE NEVER EXPERIENCED THIS WITH ANY OTHER CAR AND HOPED THIS WAS A ONE TIME DEAL. I LIVE IN A SNOWY STATE AND NEED TO DEFROSTERS AND WIPERS TO WORK. I LEARNED OF THIS WEBSITE TODAY AND SAW ANOTHER PERSON HAD THE SAME ISSUE SO I AM INCLINED TO THINK THIS IS A PROBLEM WITH THE CAR. *TR

ON MULTIPLE OCCASIONS OVER THE WINTER, WHEN TEMPERATURES WERE BELOW FREEZING AND SNOW WAS PRESENT ON THE CAR AND IT WAS SNOWING, IT WAS IMPOSSIBLE TO CLEAR THE FRONT WINDSHIELD OF ALL PRECIPITATION AND THE FRONT WINDSHIELD WOULD ICE OVER AS THE WINDSHIELD WIPERS WORKED. SNOW WOULD ACCUMULATE IN THE AREA BELOW THE WINDSHIELD/AT THE TOP EDGE OF THE FRONT HOOD. THE DEFROSTERS ARE SET DOWN BELOW THE BOTTOM OF THE WINDSHIELD AND SEEMED TO CONTRIBUTE TO THE ICING PROBLEM. I HAD TO PULL OVER MULTIPLE TIMES IN SHORT DISTANCES TO CLEAR MY WINDSHIELD, BUT IN CERTAIN COLD CONDITIONS THE ICE WOULD BE INCREDIBLY DIFFICULT TO REMOVE AS THE WIPERS WERE ADDING MOISTURE AND THICKENING THE FILM OF ICE; THIS CONDITION MAKES FOR INCREDIBLY DIFFICULT AND DANGEROUS WINTER DRIVING. *TR

SINCE MY CAR WAS NEW, I HAVE HAD A RECURRING PROBLEM WITH THE PASSENGER AIRBAG SENSOR INDICATING THAT THE PASSENGER SEAT IS NOT OCCUPIED WHEN IN FACT THERE IS AN ADULT PASSENGER IN THE SEAT. SINCE THE PROBLEM IS SPORADIC AND I HAVEN'T BEEN ABLE TO RECREATE IT FOR THE MAZDA MECHANIC, MAZDA SAYS NOTHING IS WRONG, BUT THERE IS CLEARLY A PROBLEM THAT IS POTENTIALLY SERIOUS. MOST RECENTLY I HAVE NOTICED THAT THE PROBLEM OCCURS SHORTLY AFTER STARTING THE ENGINE, AFTER THE AIRBAG SYSTEM HAS GONE THROUGH ITS INITIAL CHECK AND THE LIGHT HAS GONE OUT. IT MAY THEN COME BACK ON AND WILL REMAIN ON FOR THE DURATION OF THE TRIP WITH A PASSENGER SEATED THE ENTIRE TIME. I SAW THE RECALL TODAY OF NISSANS FOR WHAT SOUNDS LIKE A VERY SIMILAR, IF NOT IDENTICAL, PROBLEM. I AM EXTREMELY CONCERNED THAT IN THE EVENT OF AN ACCIDENT, MY PASSENGER WOULD NOT HAVE AIRBAG PROTECTION. *TR

I HAD DRIVEN MY 2014 CX-5 ALL DAY AND HAD PARKED IT IN THE GARAGE FOR AN HOUR. I LEFT AGAIN AND NOTICED A LONG CRACK IN MY WINDSHIELD THAT WASN'T THERE AN HOUR BEFORE. THERE WAS A VERY TINY IMPACT POINT, WHICH UNDER ANY OTHER CIRCUMSTANCES WOULD NOT HAVE CRACKED THE WINDSHIELD APPROX.15 INCHES. IT SEEMS LIKE THIS WINDSHIELD IS A VERY CHEAP, LOW QUALITY PRODUCT. I HAVE HAD OTHER ROCKS HIT MY OTHER CARS' WINDSHIELDS AND HAD A VERY LARGE IMPACT POINT. NO OTHER TIME HAS ANY OTHER WINDSHIELD ON MY OTHER CARS CRACKED TO THIS EXTENT. I TOOK IT TO MY MAZDA DEALER AND THE SERVICE GUY ADMITTED IT WAS A VERY SMALL IMPACT POINT, BARELY SEEN AT A GLANCE. THEY REFUSED TO REPLACE THE GLASS BECAUSE IT WAS AN IMPACT. *TR

WHILE SITTING IN MY CX5 EATING MY LUNCH I NOTICED THAT THERE WAS A VERTICAL CRACK IN THE WINDSHIELD. I GOT OUT OF THE CAR TO INSPECT FOR AN IMPACT POINT BUT COULD FIND NONE. I WAS BEWILDERED BECAUSE THE CRACK JUST SEEMED TO APPEAR OUT OF NOWHERE AND FOR NO CAUSE. THE CRACK IS ABOUT 18 INCHES LONG AND IS ALMOST DEAD CENTER OF THE WINDSHIELD LEFT-TO-RIGHT AND STARTS FROM THE VERY BOTTOM OF THE WINDSHIELD AND RUNS UPWARD AND THEN CURVES AT ABOUT 90 DEGREES. SEVERAL DAYS LATER THE CRACK LENGTHENED HORIZONTALLY AND IS NOW ALSO ABOUT 6 INCHES IN WIDTH AS WELL. UPON GOOGLING CRACKED WINDSHIELDS ON THE CX5, I FOUND PLENTIFUL OTHER DOCUMENTATIONS OF THIS PROBLEM. IT IS OBVIOUSLY A KNOWN ISSUE WITH THE FRAME OF THE VEHICLE CAUSING STRESS ON THE WINDSHIELD AND I AM WONDERING IF MAZDA WILL RECALL THE VEHICLE AND MAKE A REPAIR. *TR

CRACK APPEARED IN THE WINDSHIELD WHILE PARKED OVERNIGHT. CRACK STARTS HALFWAY UP, AT THE DRIVER SIDE EDGE OF THE WINDSHIELD AND EXTENDS APPROXIMATELY 16 INCHES TOWARDS THE MIDDLE OF THE WINDSHIELD. WHEN THE WINDSHIELD WAS REPLACED, THE INSTALLER DID NOT FIND ANY EVIDENCE THAT THE WINDSHIELD HAD BEEN STRUCK BY ANYTHING. *TR

STRESS CRACK APPEARED FROM EXACT MIDDLE OF TOP OF WINDSHIELD AND SPREAD DOWN DURING THE DRIVE. SEARCH ON THE INTERNET REVEALS OTHER MAZDA CX-5 OWNERS REPORTING SAME ISSUE (ESPECIALLY LIKE OURS THOSE WITH RAIN SENSORS AND SMART BRAKING SENSORS WHICH IS THE AREA OF THE WINDSHIELD THE CRACK STARTED FROM FOR US). INTERNET SEARCH ALSO FINDS THAT WINDSHIELDS HAVE BEEN BACK LOGGED AND PEOPLE HAVE HAD TO WAIT FOR REPLACEMENTS. *TR

I WAS DRIVING AT APPROXIMATELY 20 MPH. I GENTLY REDUCED SPEED TO MAKE A TURN AND WHEN TRIED TO ACCELERATE AGAIN, MY NEW CAR DID NOT ACCELERATED. I HAD TO FULLY STOP HAVING CARS BEHIND IN A MAYOR ROAD. AFTER FEW SECONDS IT DID ACCELERATE BUT DID NOT PASS THE 10 MPH. THE DEFECT WAS ONLY SEEN THAT DAY AND FORTUNATELY I COULD GET HOME AT 10 MPH. THE CAR WAS TURNED ON THE NEXT DAY AND WAS WORKING PROPERLY. IT WAS TAKEN TO THE DEALER AND WAS FOUND NOTHING. *TR

PURCHASED A 2014 MAZDA CX5 ON 06-10-2013. ON 07-03-2013 WHILE OUR MAZDA WAS PARKED AT THE HOSPITAL, CAME OUT TO FIND THE WINDSHIELD BROKEN. A BREAK ON THE RIGHT SIDE MIDDLE AND RUNNING APPROXIMATELY. 18" TOWARD THE MIDDLE OF THE WINDSHIELD. HAD THE WINDSHIELD ON 07-26-2013. ON 08-23-2013 THE WINDSHIELD WHILE DRIVING WHILE NO TRAFFIC AROUND THE WINDSHIELD CRACKED AGAIN. THIS TIME ON THE LEFT SIDE AT THE REGISTRATION STICKER RUNNING APPROXIMATELY. 6" TOWARD THE MIDDLE.

CRACKED WINDSHIELD ON A NEW - 1800 MILES, 2014 CX-5 GRAND TOURING WITH SMART CITY BRAKE SUPPORT SYSTEM AND RAIN SENSOR. A CRACK MYSTERIOUSLY APPEARED IN THE FRONT WINDSHIELD OF MY CAR, AS IT WAS PARKED IN OUR DRIVEWAY. THE CRACK STARTS AT THE TOP CENTER AND RUNS STRAIGHT DOWN TO THE REAR VIEW MIRROR AND THEN FORMS AN "S" SHAPE AND STOPS BENEATH THE MIRROR. AS DISCUSSIONS GROW ON THE MAZDA FORUM HTTP://WWW.MAZDAFORUM.COM/FORUM/MAZDA-CX-5-54/CRACKED-WINDSHIELD-2014-CX-5-GRAND-TOURING-W-SMART-CITY-BRAKE-SUPPORT-SYSTEM-31837/, IT IS APPARENT THAT THIS IS A PROBLEM. I WONDER IF THIS PROBLEM IS DUE TO POOR FACTORY INSTALLATION AND/OR AN OVERALL ISSUE WITH THE QUALITY OF MAZDA WINDSHIELDS. AT THIS POINT, I AM CONCERNED ABOUT SAFETY ISSUES, ESPECIALLY IN AN ACCIDENT OR ANYTHING THAT IMPACTS THE WINDSHIELD, SUCH AS A ROCK, WITH ANY FORCE. *TR

WINDSHIELD WAS CRACKED , FROM THE PASSENGER SIDE BOTTOM AND IT WAS ABOUT A FOOT LONG , TOO NEW FOR THIS TO HAPPEN THIS IS MY 2ND MAZDA NEVER HAD IT DONE BEFORE AND AS WITH MY OTHER CARS THIS IS THE FIRST. *TR

VEHICLE REPEATEDLY FAILED TO START AFTER SITTING UN-DRIVEN FOR MORE THAN ONE DAY. VEHICLE WAS TAKEN TO DEALERSHIP ON THREE OCCASSIONS FOR REPAIR. VEHICLE FAILED TO START AFTER SITTING UN-DRIVEN AT DEALERSHIP DURING THIRD REPAIR ATTEMPT. DEALERSHIP REPLACED BATTERY TWICE, BUT THE ISSUE WAS NOT RESOLVED. THE PROBLEM WORSENED TO THE POINT THAT MAJOR ELECTRICAL ISSUES WERE EXPERIENCED, INCLUDING BRAKE SYSTEM FAILURE, STEERING WHEEL FAILURE, GAUGE FAILURE, AND COMPLETE ELECTRICAL SYSTEM FAILURE. CAR IS INOPERABLE. INDEPENDENT TECHNICAL SPECIALIST CONDUCTED TESTS AND CONFIRMED THAT THE VEHICLE WAS EXPERIENCING IRREGULAR ELECTRICAL ACTIVITY AND SUSPECTED AN INTERNAL ELECTRICAL FLAW IN THE ALTERNATOR AND/OR A BODY CONTROL ISSUE. MANUFACTURER HAS BEEN ORDERED BY A BBB AUTO LINE ARBITRATOR TO REPURCHASE THE VEHICLE. *TR

UPON ENTERING THE HIGHWAY A CAR CAME UP ON ME VERY FAST, WHEREUPON I FLOORED THE GAS PEDAL. THE CAR JETTED FORWARD TO ABOUT 65 MPH THEN SUDDENLY LOST ALL POWER; LIKE IT WAS FUNCTIONING ON ONE CYLINDER. I HAD TO PULL OVER AND COAST DOWN TO MY MAX SPEED OF 5-MPH. EVEN THOUGH THE PEDAL WAS FLOORED I COULD NOT GET ABOVE 1000 RPMS AND 5-MPH. VARIOUS WARNING LIGHTS CAME ON, INCLUDING THE TCS AND ENGINE LIGHTS. ALL WARNING LIGHTS REMAINED ON WITHOUT FLASHING. ONCE I GOT TO A SAFE PLACE I SHUT THE CAR DOWN AND WITHIN ONE MINUTE RESTARTED IT WITH NO SIGN OF A PROBLEM. I DROVE OVER 100-MILES TODAY AND NERVOUSLY HAD TO PASSE SOMEONE, BUT WITHOUT PROBLEM. *TR

WHILE SITTING AT A STOP LIGHT, THE VEHICLE SLAMMED INTO GEAR (AUTOMATIC TRANSMISSION) SO HARD THAT I THOUGHT THAT I HAD BEEN REAR ENDED. I GOT OUT AND CHECKED THE VEHICLE AS THERE WAS ANOTHER VEHICLE BEHIND ME, BUT IT WAS OBVIOUS THAT I HAD NOT BEEN HIT. SINCE THIS 1ST INCIDENT, I HAVE HAD THREE OTHER INCIDENTS OF THIS TYPE. I REPORTED THIS ISSUE TO MY MAZDA DEALER, AND THE INSIST THAT I MUST HAVE MY FOOT ON THE ACCELERATOR WHILE BRAKING AND THIS IS CAUSING THE SUDDEN SLAMMING AND ATTEMPT OF THE CAR TO LURCH FORWARD. AS A COMBAT WOUNDED VETERAN, I PHYSICALLY HAVE TO LIFT MY RIGHT FOOT FROM THE ACCELERATOR WHEN I BRAKE AND ALWAYS PLACE IT ON THE FLOOR (SAFETY MINDED) AS I BRAKE WITH MY LEFT LEG/FOOT. I DO NOT HAVE MY FOOT ON THE ACCELERATOR DURING THESE INCIDENTS. THESE 4 INCIDENTS HAVE ONLY OCCURRED WHEN I AM AT A STOP, AND WAITING FOR A LIGHT TO CHANGE. OPERATING ENVIRONMENT REGARDS TEMPS HAS RANGED FOR 70 DEGREES TO 10 DEGREES (F). *TR

WHILE DRIVING DOWN THE HIGHWAY I HEARD A LOUD NOISE ALMOST LIKE A GUNSHOT. I THOUGHT MAYBE SOMETHING HAD COME UP FROM ANOTHER VEHICLE AND HIT MY CAR....I HEARD NOISE COMING FROM OVER MY HEAD. I PULLED MY SUNROOF COVER BACK AND NOTICED THAT MY SUNROOF GLASS WAS SHATTERED. WONDERED IF SOMETHING HAD HIT THE SUNROOF BUT UPON INSPECTION I REALIZED THAT THE WINDOW HAD EXPLODED OUT NOT IN. I BROUGHT THE CAR INTO MAZDA ON 1/28/14 AND WAS TOLD THAT THEY INSPECTED IT AND DID NOT FIND ANY DEFECTS IN THE SUNROOF... *TR

THE CAR WAS IN MY CARPORT OVERNIGHT. MY HUSBAND GOT SOMETHING OUT OF THE CAR AND SHUT THE DOOR. THE SUNROOF GLASS EXPLODED. I ONLY HAD THE CAR FOR 29 DAYS. IT WAS BRAND NEW. *TR

TL* THE CONTACT OWNS A 2014 MAZDA CX5. THE CONTACT STATED THAT THE DRIVER'S SIDE-VIEW MIRROR WOULD VIBRATE EXCESSIVELY WHEN DRIVING AT VARIOUS SPEEDS. ADDITIONALLY, THE OVERHEAD COMPARTMENT WOULD ALSO VIBRATE AND EXHIBIT AN ABNORMAL SHUTTERING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 400. *TR

LOSS OF POWER STEERING AT SAME TIME ALL DASH ICONS LIT UP. CAR THEN MOMENTARILY SHUT OFF DOING 75MPH; LOST HEADLIGHTS (DURING NIGHT). THIS CONTINUED NUMEROUS TIMES. HEADLIGHTS STARTED FLASHING ON/OFF AND RIGHT TURN SIGNAL CAUSED CAR TO SHUT OFF. TOWED TO DEALER NEXT DAY AND ALMOST A WEEK AND THEY AND MAZDA ENGINEERING HAVE NO CLUE. *TR

WHEN DRIVING NOTICED A STRESS CRACK FORMING BELOW THE VEHICLE REVIEW MIRROR AND RAKE ASSIST CLUSTER ON THE WINDSHIELD. THIS CRACK INCREASED IN SIZE LITERALLY BEFORE MY EYES. AFTER EXITING THE VEHICLE I FOUND THAT THE CRACK STARTED IN THE TOP OF THE REAR VIEW MIRROR CLUSTER TRAVELING ALL THE WAY DOWN PAST THE SENSOR. *TR

WINDSHIELD CRACK ALMOST 2 FEET IN LENGTH FROM TINY ROCK HIT. *TR

VEHICLE COLLIDED INTO TREE WITH SIGNIFICANT FRONT-END DAMAGE BUT DRIVER SIDE AIR BAG DID NOT DEPLOY. DRIVER WAS WEARING SEAT BELT AND WAS UNHARMED. *TR

I WAS ABOUT 30 MINUTES IN MY DRIVE ON A 40-50 DEGREE F MORNING. I STOPPED AT A TRAFFIC LIGHT. WHEN I TRIED TO ACCELERATE, MY CX-5 APPEARED TO HAVE STOPPED SHIFTING GEARS. I WAS STUCK IN A LOW GEAR. I COULD GET UP TO 20-30 MPH, BUT MY CAR WOULD BE STRUGGLING AT 4K RPM. LUCKILY, I WAS ALREADY NEAR MY DESTINATION. *TR

STRESS FRACTURE IN EXTERIOR OF WINDSHIELD STARTING UNDER THE GASKET EXTENDING STRAIGHT DOWN PAST REARVIEW MIRROR AND THEN HOOKING DIRECTLY TO THE LEFT. CAR WAS PARKED AND UNOCCUPIED AT TIME OF FRACTURE. HAD TO HAVE THE WINDSHIELD REPLACED AT MY EXPENSE EVEN THOUGH THE CAR WAS ONLY 3 WEEKS OLD AND HAD JUST OVER 1000 MILES ON IT. *JS

ABOUT 3 WEEKS AFTER BUYING THE VEHICLE NEW, A PEBBLE HIT AND CRACKED MY FRONT WINDSHIELD WHILE DRIVING ON THE HIGHWAY. IT RESULTED IN A 24" CRACK WHICH REQUIRES WINDSHIELD REPLACEMENT. THAT INCIDENT, BY ITSELF, IS NOT OUT OF THE ORDINARY. MY CONCERN IS DUE TO THE FACT THAT THE WINDSHIELD GLASS HAS SINCE BEEN ON BACKORDER FROM MAZDA FOR 7 WEEKS. THIS IS A NEW MODEL. EITHER THEY ARE HAVING EXCESSIVE WINDSHIELD BREAKAGE OR THEY HAVEN'T PRODUCED ENOUGH REPLACEMENT PARTS FOR THEIR NEW VEHICLES. EITHER WAY, IT'S A SAFETY PROBLEM. THERE IS NO THIRD PARTY GLASS SUPPLIER THAT MAKES THIS WINDSHIELD, AS IT IS APPARENTLY A NEW MODEL, NECESSITATED BY THE OPTIONAL "SMART CITY BRAKING" FEATURE (USING A LASER SENSOR THROUGH THE WINDSHIELD) UNIQUE TO MY TRIM LINE AND NEW IN 2014. *TR

I WAS DRIVING TO WORK ON I-85 SOUTHBOUND. I WAS IN THE LEFT LANE AND THERE WAS A CAR IN THE RIGHT LANE. THERE WAS A RUBBER TIRE LAYING IN THE ROAD. I SWERVED TO MY LEFT AS FAR AS POSSIBLE TO AVOID HITTING THE RUBBER TIRE WITHOUT HITTING THE GUARD RAIL ON THE LEFT. *TR