What owners reported
Newest filingsVehicle Speed ControlCrash
Filed Nov 18, 2019GA
TL* THE CONTACT OWNS A 2007 LEXUS GS 350. THE CONTACT STATED THAT THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING WHILE PULLING OUT OF THE DRIVEWAY. AS A RESULT, THE VEHICLE STRUCK A TREE AND DAMAGED THE PASSENGER SIDE OF THE VEHICLE. THE CONTACT WAS ABLE TO STOP THE VEHICLE AND DRIVE IT HOME. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE CONTACT RECENTLY RECEIVED A RECALL NOTICE IN THE MAIL REGARDING NHTSA CAMPAIGN NUMBER: 18V432000(FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Structure › Body
Filed Apr 9, 2019176,000 milesCA
TRUNK LATCH NUT CAN BECOME LOOSE AND FALL OUT MAKING IT IMPOSSIBLE TO CLOSE TRUNK
Fuel/Propulsion System
Filed Jan 28, 2019OR
TL* THE CONTACT OWNS A 2007 LEXUS GS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V432000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KENDALL LEXUS OF EUGENE (380 GOODPASTURE ISLAND RD, EUGENE, OR 97401, (855) 981-5525) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Visibility/Wiper
Filed Dec 24, 2018104,890 milesNC
CANNOT SEE OUT OF THE REARVIEW MIRROR DUE TO BACK STREAKS, THIS IS A KNOWN ISSUE WITH THIS VEHICLE, THIS SHOULD BE A SAFETY RECALL
Air Bags › Side/Window
Filed May 8, 2018IL
WHILE DRIVING HIGHWAY, WITHOUT ANY IMPACT ON THE CAR, NO ACCIDENT OCCURED, AIRBAG ON PASSENGER SIDE DEPLOYED WITHOUT ANY REASON.
Air BagsCrash1 injured
Filed Feb 21, 2018117,000 milesTX
TAKATA RECALL MY CAR WAS INVOLVED IN A ACCIDENT AND I WAS HIT BY THE RIGHT SIDE PANEL AND THROWN UP AGAINST ANOTHER VEHICLE AND THEN SLAMMED INTO A PAVEMENT WALL ON THE FREEWAY I WAS ONLY TRAVELING ABOUT 10 MILES WHEN I WAS STRUCK BY A CAR TRAVELING 70 MILES AND MY AIRBAGS DID NOT DEPLOY CAUSING INJURIES TO MY ARM RESULTING IN ME HAVING TO HAVE SURGERY AND NOW I HAVE A ROD IN MY ARM FOR LIFE DON'T UNDERSTAND WHY THESE AIRBAGS DIDN'T DEPLOY AND IF NOT THEN WHAT WASN'T THE GS 350 ON THE LIST CAUSE SOMEWHERE MINES WENT FAULTY
Air Bags
Filed Aug 4, 2017135,000 milesCA
TL* THE CONTACT OWNS A 2007 LEXUS GS 350. WHILE THE VEHICLE WAS OCCUPIED WITH THE ENGINE ON AND THE GEAR SHIFTED IN PARK, THE FRONT PASSENGER CURTAIN AIR BAG AND THE REAR PASSENGER AIR BAG (LOCATED BETWEEN THE BACK REST AREA) ABRUPTLY DEPLOYED. THE CONTACT HEARD A HISSING NOISE PRIOR TO THE FAILURE. THERE WERE NO INJURIES. A LEXUS ENGINEER INSPECTED THE VEHICLE AT THE LEXUS DEALER (3150 ADAMS STREET, RIVERSIDE, CA, 92504 PHONE: 951-353-0903). THE INVESTIGATION CONCLUDED THAT THE AIR BAG FAILURE WAS NOT CAUSED BY A MANUFACTURER DEFECT. THE CONTACT WAS ALSO ADVISED THAT THE VIN WAS INCLUDED IN AN UNKNOWN AIR BAG RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 135,000. UPDATED 09/20/17*LJ *CN
Wheels
Filed Dec 12, 2016170,000 milesVA
BRIDGESTONES PONTANZA TIRES SIZE (245-45-18) TIRES HAVE FALLEN APART TWICE , MEAING TWO DIFFERENT SET OF TIRES HAVE LARGE BLOW OUTS ON THE SIDES . HAVE TAKING THEM TO FIRESTONE TO BE REPLACED BOTH TIMES AND EXPLAINED A RECALL NEED TO BE DONE BEFORE SOMEONE IS KILLED AND THEY JUST SHRUG IT OFF. CAR WAS SITTING BOTH TIME IN DRIVE WAY AND NOTICE FLAT TIRES. WENT TO CHANGE THEM OUT AN NOTICED LARGE HOLES.
Exterior Lighting
Filed Apr 14, 201690,000 milesNJ
I ALSO HAVE A HEADLIGHT THAT HAS INTERMITTENTLY NOT WORKED. I RUN MY LIGHTS ON THE AUTO FEATURE. IN THE LAST 6 MONTHS, I HAVE NOTED THAT THE LEFT HEADLIGHT ONLY TURNS ON SOME OF THE TIME. I NEED TO CHECK IT, TURN THE LIGHTS OFF, THEN BACK ON TO GET IT TO WORK. HAPPENS ABOUT 20% OF THE TIME AND IS A SAFETY ISSUE. ABOUT 3 YEARS AGO, SOMEONE FOLLOWED ME INTO A STORE AND TOLD ME THAT MY LEFT HEADLIGHT WAS OUT. WHEN I LEFT AND TURNED THE CAR ON, THEN CHECKED THE HEADLIGHTS, THEY WERE WORKING. I NOW REALIZE THAT THIS IS WHEN IT STARTED.
Exterior Lighting
Filed Mar 18, 2016102,000 milesAL
I HAVE A PROBLEM WITH A HEAD LIGHT GOING OUT INTERMITTENTLY, AND OCCASIONALLY BOTH BULBS AND WHAT APPEARS TO BE THE BACK BULBS TOO GO OUT LEAVING MY CAR COMPLETELY DARK, INTERIOR LIGHTS ARE SOMETIMES INCLUDED. A QUICK OFF/ON OF THE LIGHT SWITCH AND THE LIGHTS ARE BACK TO NORMAL. I WILL INTERMITTENTLY TURN MY LIGHTS OFF THEN BACK ON SO I CAN CONTROL THE DARKNESS. I LOVE MY LEXUS, BUT FEEL VERY UNSAFE IN IT, AS THE LIGHTS COULD GO DARK AND I CAN'T RESPOND QUICK ENOUGH OR ONCOMING TRAFFIC WILL NOT SEE ME AROUND A CURVE. I TOOK THE CAR IN A COUPLE OF YEARS AGO TO MY LEXUS DEALER, TOM WILLIAMS, AND THEY TOLD ME THE CAR BATTERY WAS WEAK AND CAUSING THE PROBLEM, SHORTLY THEREAFTER I DID REPLACE THE BATTERY, BUT THAT DID NOT SOLVE THE PROBLEM. WHEN I BRING IT TO LEXUS, THEY ONLY TEST IT DURING THE DAY. STILL DON'T KNOW WHAT THE PROBLEM IS. I RECENTLY HAD THE CAR IN FOR THE FUEL SYSTEM RECALL AND THEY RECHECKED AND SAID AGAIN THEY COULD NOT REPRODUCE THE PROBLEM, I FELT LIKE THEY WERE TELLING ME I WAS LYING. THE MOST RECENT INCIDENT OCCURRED WITH 102,000 MILES ON IT, BUT IT HAS BEEN HAPPENING FOR SEVERAL YEARS SINCE ABOUT 60,000 MILES
Engine
Filed Mar 2, 201688,000 milesMD
TL* THE CONTACT OWNS A 2007 LEXUS GS 350. AFTER TAKING THE VEHICLE TO THE DEALER TO BE REMEDIED PER NHTSA CAMPAIGN NUMBER: 13V395000 (ENGINE), IT WAS DIAGNOSED THAT ONE OF THE ENGINE VALVES WAS BENT. IN ADDITION, THE ENGINE'S ROCKER WAS FRACTURED AND BOTH THE VALVES AND ROCKER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000. THE VIN WAS NOT PROVIDED.
Fuel/Propulsion System
Filed Jan 5, 201670,000 milesGA
LOW BEAM XENON HEADLIGHT ON DRIVERS SIDE INTERMITTENTLY SHUTS OFF. AT TIMES BOTH LOW BEAM HEADLIGHTS FLICKER AND SHUT OFF COMPLETELY CAUSING NO VISION AT NIGHT. WHEN THE LIGHTS ARE SWITCHED OFF THEN BACK ON THEY WORK ONCE AGAIN BUT USUALLY FOR A FEW MINUTES ONLY. ALSO, THERE'S ALWAYS A STRONG GASOLINE SMELL IN THE CAR, WHILE SITTING STILL. ONCE THE CAR IS IN MOTION, THE SMELL SEEMS TO GO AWAY.
Service Brakes
Filed Nov 4, 201590,000 milesMO
THE DESIGN AND FAILURE OF THE REAR BRAKE CALIPERS, THE REAR BRAKE CALIPERS CONSTANTLY RUST AND SEIZE MAKING THEM STICK AND CAUSE A SAFETY ISSUE BECAUSE THE BRAKES WILL LOCK AND START SMOKING. EVEN AFTER REPAIR THE BRAKES WILL SEIZE AGAIN AFTER A YEAR OR SOMETIME SOONER. IT IS A KNOWN DEFECT BY LEXUS BUT STILL NOT COVERED AS A RECALL/SAFETY ISSUE.
Air BagsCrash1 injured
Filed Oct 9, 201524,800 milesCA
TL* THE CONTACT OWNS A 2007 LEXUS GS 350. WHILE DRIVING 21 MPH, THE CONTACT CRASHED INTO A PARKED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK, NECK, AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,800.
Air BagsCrash1 injured
Filed Aug 31, 2015CA
TL* THE CONTACT OWNED A 2007 LEXUS GS 350. WHILE DRIVING AT APPROXIMATELY 21 MPH, THE CONTACT CRASHED INTO A PARKED VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Electrical System
Filed Jun 23, 201559,000 milesIL
MY TRUNK NOT OPEN WITH REMOTE KEY OR IT NOT OPEN WITH TRUNK RELEASE BUTTON NEAR DRIVER SIDE DASH BOARD. [XXX] [XXX]@COMCAST.NET INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
EngineFire
Filed Jun 15, 2015134,000 milesCT
TL* THE CONTACT OWNED A 2007 LEXUS GS 350. WHILE DRIVING APPROXIMATELY 5 MPH, FLAMES APPEARED FROM THE FRONT PASSENGER SIDE OF THE VEHICLE WITHOUT WARNING. THE CONTACT PULLED OVER AND THE ENTIRE PASSENGER SIDE WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT RESPONDED AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO THE DEALER AND WAS NOT DIAGNOSED; HOWEVER, THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 134,000.
Fuel/Propulsion System
Filed Apr 15, 2015CA
RECEIVED URGENT SAFETY RECALL NOTICE (ELF-POTENTIAL FUEL PRESSURE SENSOR LEAK - CAN CAUSE FIRE!). CALLED DEALERSHIP TO MAKE APPOINTMENT TO REPAIR. THEY SAID THEY DID NOT HAVE THE PART, WOULD HAVE TO ORDER AND CALL ME TO SCHEDULE APPOINTMENT. COULD BE AS LONG AS A MONTH! UNACCEPTABLE! WHY DIDN'T LEXUS/TOYOTA HAVE ENOUGH PARTS READY TO SHIP TO ACCOMMODATE THE REPAIRS? THEY KNOW HOW MANY CARS IT AFFECTS AND THE RECALL CAME OUT IN OCTOBER OF 2014. THEY HAD PLENTY OF TIME TO BE READY & HAVE THE PARTS AVAILABLE TO GET THEM TO THE REPAIR FACILITIES IN A TIMELY MANNER. THIS IS A SAFETY ISSUE AND I DON'T FEEL REAL SAFE RIGHT NOW. *TR
Fuel/Propulsion System
Filed Mar 24, 2015OH
I RECEIVED A RECALL NOTICE ABOUT TWO MONTHS AGO AND AFTER NUMEROUS CALLS TO MY LOCAL DEALER, AKRON CANTON LEXUS, NOTHING HAS BEEN RESOLVED, NO REPLACEMENT HAS BEEN MADE AND HAVE NOT RECEIVED ANY HELP FROM MY LOCAL DEALER. THE RECALL INVOLVES A POTENTIAL FUEL PRESSURE SENSOR LEAK WHICH I MIGHT THINK MAY BE A SERIOUS ISSUE TO ADDRESS ESPECIALLY SINCE IMPORTANT SAFETY RECALL NOTICE IS WRITTEN IN RED INK!! *TR
Fuel/Propulsion System
Filed Mar 9, 2015NJ
TL*THE CONTACT OWNS A 2007 LEXUS GS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V647000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
20 of 57 complaints, reproduced as filed.